1 impact report 2009/10 commercial success, community impact welcome to our impact report 2009/10 about HCT Group

2 Dear colleague We understand that engaging with our The HCT Group story begins in 1982 with the 3 stakeholders is the best way to sustain founding of Hackney Community Transport – At HCT Group we believe that, in a fair society, our impact transport should be about breaking down our long-term impact in our communities. providing for local community groups the barriers to access for our communities. As a consequence, we take the measurement and charities – a service we still provide to this day. We are committed to the role that transport and monitoring of our impact very seriously – As we have developed our can play in ensuring that the most vulnerable using it not only to tell our story but also to approach, we have grown rapidly. We deliver a performing and marginalised in our society can access improve our services and ways of working. wide range of transport services – from as an enterprise red buses to transport, from jobs, , services – or even the simple This report aims to set out the difference we page 4 mainstream school transport to Park and Ride, freedom of being able to get out and about. are trying to make in the communities where connecting from community transport to training and we work. It explores how we work and how we HCT Group is a social enterprise in the community groups education for transport. We now have nine aim to stay accountable, as shown in the transport industry. We generate our revenues page 6 depots spread across London and , table of contents opposite. It also presents from transport contracts won in the marketplace, providing a fleet of over 300 vehicles and 595 employees. our efforts to formally measure the impact delivering them to a high standard. We do accessible transport 2009/10 – HCT Group in 2008 to reflect the this so that profits can be reinvested into we are making, providing figures for We became and it seeks to tell the stories of some of the page 12 increasing diversity of the communities we serve further transport services in the communities developing people and groups we have been working with. and to recognise our developing group structure: we serve, into training services for people our communities who are long-term unemployed and into page 18 ppTo focus on the needs of particular communities, opportunities for people in caring for we have merged with other community deprived communities. the environment transport providers – LaSCoT in south London, page 24 Islington Community Transport in north London promoting and Alternative Travel. safety pp We have developed trading subsidiary companies – page 28 CT Plus CIC and CT Plus (Yorkshire) CIC – staying to provide an efficient platform from which to accountable compete for contracts. page 29 ppWe have established joint ventures with other measuring social enterprises for work on particular projects Best wishes our results or in particular localities– E&HCT with Ealing Dai Powell OBE page 30 Community Transport and CT Plus (Humber) Chief executive with the Goodwin Development Trust. HCT Group ppTo support localities that have not previously benefited from community transport, we have introduced it – in Haringey through establishing Haringey Community Transport. performing as an enterprise

4 Our commercial success enables our ppOur final results in ’s 5 community impact. At HCT Group, we believe 2009/10 league tables for red bus services that the best way to be a sustainable social ranked us top among small operators for enterprise is to be an effective enterprise. five out of the eight quality indicators they We started to compete in the marketplace use to measure performance – and second on two more. for transport contracts in 19 93, aiming to reinvest 30% of our profits into our community pp In West Yorkshire, the CT Plus (Yorkshire) MyBus services, with the remainder used to support and Access Bus services achieved an average the growth of our enterprise. This marked the reliability and punctuality rate of 99.2%. start of a real social enterprise success story ppThe most recent independent survey for that would see us grow by more than a our CT Plus special educational needs (SEN) hundredfold, from a turnover of £202k in 19 93 transport contract in Waltham Forest shows that to a turnover of £23.3m in 2009/10. 96.4% of service users are either very satisfied Over the past five years we have sustained or satisfied with our performance. a 20–25% annual rate of growth, with a commensurate growth in profit – a pattern 2009/10 has been another strong year for we aim to maintain for the foreseeable future. our growth. We have doubled the number This is not growth for growth’s sake. Not only of London red bus routes that we deliver from do we operate in an industry that rewards four to eight; successfully re-won both of the scale, but also the better we do, the more existing red bus routes that have come up for profit is available to reinvest back into our re-tender; maintained our position delivering mission and the more we can do for the MyBus school services in West Yorkshire communities we serve. despite intense competition; and we have been awarded the contract to deliver the We succeed in competition for contracts – Hull Park and Ride service. often against the giants of our industry – because we are competitive on price, because The rest of this report will concentrate on we innovate in our service delivery and, in what this commercial success enables: how particular, because we focus on the quality of we seek to deliver on our mission. However, service we provide: our impact would not be possible without the commitment and dedication of our staff delivering mainstream transport services under contract. connecting community groups: what we do

6 Providing a high-quality alternative to Working with 7 mainstream transport has remained the heart KIDS London and soul of HCT Group since our inception in 1982. We offer a transport solution for KIDS London is a charity that provides community members who are unable to access a wide range of direct support services mainstream transport due to age, sickness, for disabled children, young people , poverty or lack of availability of and their families. KIDS London uses adequate and safe . our Hackney Group Transport service to HCT Group provides accessible, low-cost transport the children between home and minibuses to a wide range of local community school, as well as to various after school groups: from under 5s groups to over 60s clubs, programmes and weekend outings. faith groups, sports clubs, disabled groups Julian, one of the directors, says: and many more. Group Transport enables people to access various social, cultural, It is hard for disabled children to access faith-based and healthy-living activities in mainstream play facilities as many of their parents don’t have cars. They wouldn’t Leeds, Hackney, Islington, Haringey, Lambeth and Southwark. be able to get to the playground without HCT Group’s services, which means the After joining as a member of one of our children get free transport to access Group Transport programmes, community these play facilities. groups can book one of our accessible minibuses at a subsidised rate. We also provide low-cost driver training (MiDAS) for connecting community groups groups to ensure they can get out and about. Group Transport is financially supported by HCT Group’s commercial activities and, in Hackney and Haringey, by the local authority. understanding our impact

8 We have identified two major areas of impact: Working with 9 providing access and promoting inclusion. Vine Providing access Leeds Most of the groups we serve have little or Leeds City Council’s Vine provides no other means of getting their members education for young people and adults out and about. Through our Group Transport with high support needs, such as autism, programme, we are enabling these groups complex needs, learning and to access their activities, providing them with challenging behaviour. greater freedom and flexibility in designing their own services. In speaking with group The curriculum includes promoting coordinators, access is most often identified independent-living skills such as cooking, as the key benefit that we bring. shopping and independent travel. Leeds Alternative Travel has been Promoting inclusion providing Vine’s transport for three years, A focus on providing accessible transport supporting learners to access gyms, means that everyone in a community group swimming facilities and other local can travel together, regardless of whether community venues. Leeds Alternative a group member may be disabled or have a Travel has also offered some Vine learners mobility difficulty. Group Transport members work experience at its offices, which has have identified the availability of accessible really benefited the learners’ personal vehicles as key for social inclusion and the development and confidence. promotion of equality. Aileen Horsfield, service manager at Vine said: To identify our impact, feedback from our community members is vital. Group Transport We work with Leeds Alternative Travel teams across the organisation host annual because the drivers have a real empathy local user fora where service users can with our learners. For example they don’t voice their compliments or concerns with the pressure our learners to get on and off service and provide invaluable insights into the vehicles to meet a schedule. Vehicles emerging needs that will help us to develop and drivers are well presented, which new services. These fora are supplemented shows respect for their passengers – by annual membership feedback surveys that our learners. assess our continued impact as well as our operational performance. connecting community groups: a year in numbers

10 Our key performance indicators for Group Passenger journeys provided to community groups 11 Transport in the year ending 31 March 2010 show a real jump in the number of passenger 2008/09 60,272 journeys we have been able to deliver for our communities. Target 2009/10 66,299

Working with 2009/10 98,592 of respondents in our user survey Tabard After Schools Project 30% Target 2010/11 108,450 (2010) said that their group and/or the Southwark activities they provide could be jeopardised Individuals trained as minibus (MiDAS) drivers without our Group Transport service. For the Tabard After Schools Project, ensuring that children get to and from their centre safely is a primary 2008/09 513 concern. They have been using LaSCoT 11% said their group would no longer minibuses to transport children as young Target 2009/10 523 be able to travel without the service. as three years old from two surrounding schools in the area. 2009/10 799 Tabard told us: Target 2010/11 879 of survey respondents say that Before hearing about this service, 51% we had begun planning to purchase 1 they prefer HCT Group services as those Car journeys saved services promote inclusion among their a van for ourselves. It turned out to group members, allowing both disabled be quite difficult to pay for, being a 2008/09 22,602 LaSCoT has and non-disabled people to travel together. non-profit organisation, so been a real asset. Target 2009/10 24,862

2009/10 36,972

Target 2010/11 40,670 1 This calculation is based on an average Group Transport occupancy rate of eight passengers per vehicle, and thus eight individual journeys. Considering average car occupancy of two passengers, a saving of six individual trips has been made, or three car journeys, per Group Transport trip. providing accessible transport: what we do

12 providing accessible transport Safe and accessible transport is vital for Yo u r Car 13 people with mobility difficulties if they are to We have provided a door-to-door transport enjoy the best possible quality of life. Providing service in Hackney for disabled people accessible transport services in our local who find it difficult or impossible to use communities is one of the key ways in which public transport, since our inception in 1982. we seek to deliver on our mission. Under the Relaunched in December 2009 as YourCar, broad heading of accessible transport, services have been extended to Leeds, HCT Group runs a variety of programmes Haringey, Lambeth and Southwark. YourCar designed with the individual community operates as an accessible community car member in mind. service and employs people from long-term unemployment via the Department for Work and Pensions’ Future Jobs Fund.

Community Bus – Route 812 This ‘hail and ride’ bus route in the London Borough of Islington was built with local people Eileen Hallett in mind – so much so that the community even designed the route themselves. Focusing on Community Bus – Route 812 user the needs of older and disabled people – Islington but open to all – Route 812 connects the Eileen has been using Route 812 since local community with the key services, shops, it started – to do her shopping every doctors’ surgeries and day centres that they Friday and attend a sewing class at the identified as important to them. This route Barbican Centre on Tuesdays. Eileen has covers areas of the borough that are not problems with her back and finds it hard well served by existing public transport. to use mainstream transport because she needs to walk long distances to access it. The Community Bus solves this problem for her. Eileen said: I’m really lucky! It’s very good and everybody would miss it if it stopped. It’s too good to be true! You get to know the other people on the bus. understanding our impact

14 ScootAbility We have identified four main areas of impact 15 HCT Group delivers a scooter loan scheme from these programmes through speaking that provides access to mobility scooters and directly with our service users: providing access, powerchairs. The idea behind the programme increasing independence, reducing isolation is to provide users with the freedom to move and facilitating social interaction. around independently and improve service We give people more choice and freedom users’ quality of life. Developed in partnership to decide where they want to go and how Joy Law with the London Boroughs of Camden and they want to get there: we empower them. Islington, ScootAbility members borrow scooters HCT Group’s services provide a real alternative Yo u r Car service user or powerchairs free of charge. We deliver and for people with mobility difficulties to tackling Hackney collect the scooters – which can be hired for up the challenges of using mainstream transport Joy Law works for Hackney Council to four days – directly to and from service users. and provide them with an opportunity to as an administrator in the occupational get out and do the things they love. therapy service. She uses YourCar every Capital Call weekday to take her to work and back. Capital Call is a Transport for London (TfL) Employing similar methods to our Group As the service is designed specifically grant-funded programme that helps people Transport programmes, we conduct individual to meet the needs of wheelchair users with mobility difficulties to access minicabs in feedback surveys to monitor both our like Joy, she can get to work on time – those parts of London where regular black taxis impact and operational performance. We making her working life less stressful are scarce. Developed in partnership with systematically engage with our passengers and more sustainable. TfL to support the existing Taxicard scheme, through in-person surveys, online surveys, HCT Group acts as a contact centre, connecting user fora and telephone surveys. In addition to using YourCar to travel to Taxicard members with 24 different quality work and back, Joy has used the service assured private hire companies in their to visit her Nephew in Camberley, Surrey local areas. on her birthday, to attend a cousin’s funeral in Benfleet, Essex and to go to Other door-to-door services B&Q to get some plants. Without YourCar, We also provide a wide variety of traditional Joy would not have been able to make door-to-door transport services under contract these trips as it would have been too for local authorities and other agencies – making expensive and she wouldn’t have been use of everything we have learned about able to carry the plants from B&Q. accessible transport over the years to meet Joy said: the needs of more people in our communities. These services include school SEN transport, [the] drivers are exceptionally polite and Dial-a-Ride services and the Access Bus can’t do enough for you. service in Leeds. providing accessible transport: a year in numbers Yo u r Car: passenger journeys

2008/09 Data not available 16 Key performance indicators for individual 17 transport in the year ending 31 March 2010 show Target 2009/10 2,500 strong patterns of growth for most services. 2009/10 3,007 January–March 2010 Passenger journeys grew by 26% – notably Target 2010/11 12,000 an increase in ridership on Route 812 of 26% and a really strong start for the YourCar service. Community Bus – Route 812: passenger journeys

2008/09 27,661 Isabella Thompson Target 2009/10 30,427 of respondents in a recent Yo u r Car service user 80% 2009/10 34,926 user survey (July 2010) said that Route 812 Leeds had improved their independence. Target 2010/11 38,420 Isabella Thompson uses YourCar to get to her doctor’s appointments and to visit Scooter loan programmes: passenger journeys relatives. She is a wheelchair user and finds it very stressful physically and emotionally 2008/09 2,285 stated that Route 812 60% to get in and out of mainstream taxis. Target 2009/10 2,514 had improved their sense of being part It takes time and effort for Isabella to 2009/10 2,300 of the community. navigate non-accessible vehicles, and using YourCar allows her to travel to and Target 2010/11 2,530 from her appointments in the same vehicle with a supportive driver. Her daughter Capital Call: passenger journeys respondents identified a positive 1 in 5 and care giver, Janet Hyde, comments: 2008/09 23,481 health outcome from using the Route 812. She can travel without worrying about Target 2009/10 25,830 how she is going to get in and out of 2009/10 34,468 the taxi. It’s traumatic for her, and she is constantly worried about keeping Target 2010/11 37,915 total number of passenger 108,124 people waiting. This way, there is no journeys for all accessible transport services in stress at all for her. It is a lot easier for Other door-to-door services: passenger journeys 2009/10, up from 85,794 in 2008/09. her to use the service as they wait for us, 2008/09 32,367 and we don’t have to worry about calling another taxi to come home. They have Target 2009/10 33,103 been extremely friendly so far. I can’t 2009/10 33,423 stress enough how beneficial it is. Target 2010/11 34,092 developing our communities: what we do

18 At HCT Group, we believe that training and Many of our programmes embed employability 19 personal development are the keys that skills development and the support of can unlock opportunity for people in our ongoing information, advice and guidance communities. At our Learning Centres in (IAG), helping our learners to get a job and Hackney and Leeds, we reach out to people keep a job. Our Learning Centres work with a who may never have gained the qualifications wide variety of agencies and funders to deliver that can help their life chances. courses in a rolling programme that seeks to meet the needs of our communities. We deliver accredited courses to people who are unemployed or classified as economically In London, we offer a broad range of inactive – often to prepare them for rewarding programmes, provided free for learners, careers in the transport industry. We also including: deliver training for people who work in the transport industry to improve their skill levels. Women into the Bus Industry This award-winning programme seeks to address the gender imbalance in the bus industry by providing training for women who are unemployed, economically inactive or working part time. Currently funded by the Semra Kamil Yusuf London Development Agency, the course builds the skills and confidence of women Learning Centre graduate and who would like to work in the industry and HCT Group London red bus driver developing our communities includes their Passenger Carrying Vehicle (PCV) I was unemployed for five years, lost theory certification – the first step to achieving my confidence and self-esteem, found a full licence to drive a bus. it very difficult to get into employment. I asked JobCentre Plus about courses and they recommended HCT and this is how I came to do my PCV theory. Gaining employment through this has changed my life tremendously as I was very depressed and had a lack of confidence. This has helped me financially, emotionally and socially. My life has turned around again. understanding our impact

20 Driving Change Through the provision of these courses, Arzu Ozcan 21 Funded by London Councils, this programme HCT Group is able to effect change in the Learning Centre graduate and provides employability skills as well as either lives of the many learners we work with. E&HCT Olympic Park bus driver Passenger Assistant Training (PATS), Minibus Surveys explore how their experiences at Drivers Awareness Scheme (MiDAS) training our Learning Centres have supported them As a single mother who was unemployed or Introduction to Customer Service training. to reach towards their career or life goals. for a very long time, living on benefits, PATS and MiDAS qualifications are increasingly This year, surveyed learners reported an I’m thrilled to be working. I now feel recognised as the standard required to work increase in their feelings of self-confidence very confident, happier and stronger and as a minibus driver or passenger assistant. and optimism for the future after completing my 12 year old son is very proud of me, our courses. he shows off to his friends that his mum NVQs in Passenger Transport is working as a bus driver. We provide National Vocational Qualifications (NVQs) Level 2 in Passenger Transport Operations and Passenger Vehicle Driving. These courses allow a wide range of learners to increase their skills.

Upskill for Work This programme focuses on employability skills and helping people to find and retain long-term employment – providing IAG, helping people develop their CVs, fill out job applications and go through all aspects Brenda Burry of finding a job. Recent graduate of the Learning Centre’s award-winning Women into the Our Learning Centre in Leeds Bus Industry programme At our recently established Learning Centre in Leeds we deliver a programme funded All the team members at the HCT by Leeds County Council that provides Learning Centre are very helpful in employability skills and PATS or MiDAS training every way. Any time you need support for learners – similar to the one offered in they are there for you. I have enjoyed the London. The UK Commission for Employment course so much that every morning and Skills (UKCES) funds a programme I was looking forward to getting up to designed to get more women into the come and see both team members and bus industry. the other women in the classroom. developing our communities: a year in numbers

22 The Learning Centres have had a strong year with 23 a large number of learners gaining qualifications – often their first ever. Many of the qualifications are at Level 2 – increasingly ‘Level 2 is the minimum platform of skills required for employment’.2 Employment outcomes have also been very positive and are likely to understate the true results as we record only known employment outcomes.

Number of unemployed people who gained qualifications

2008/09 285

Target 2009/10 314

2009/10 374

Target 2010/11 412

Number of unemployed people who gained employment

2008/09 53

Target 2009/10 58

2009/10 117

Target 2010/11 129

Number of employed people who gained qualifications

2008/09 86

Target 2009/10 94

2009/10 77

Target 2010/11 85

2 Leitch S (2006) Prosperity for all in the global economy – world class skills (Leitch review of skills) DfES caring for the environment: what we do

24 caring for the environment As a public transport provider, HCT Group Along with recycling and carbon , 25 remains inherently committed to the environment. HCT Group has been going further to By offering a reliable alternative to car travel, demonstrate its commitment. We: we support an environmentally friendly choice pp piloted a fuel-saving telematics device on for individuals and groups alike. HCT Group five of our vehicles, with further plans to roll out is committed to minimising the environmental across the fleet next year impact of its own activities, from comprehensive pp used an ultra-low-sulphur diesel across the fleet recycling plans to carbon and greenhouse gas (GHG) management programmes. pp issued all drivers with a handbook highlighting environmental-driving techniques, such as not Recycling leaving engines running unnecessarily, gentle Recycling plays a major part in our organisation, acceleration, smooth braking and anticipation with waste materials left on our buses and from to reduce emission levels our depots being separated and recycled pp provided all engineering staff with a specialist as appropriate. Working closely with Viridor environmental briefing specific to their role and London Recycling, HCT Group has managed the functions of the engineering department 3 to avoid 42.2m of landfill, save75 .2 trees and pp minimised our fuel use through regular 7.03 tonnes of CO . Also, all avoid emitting 2 inspection, servicing and monitoring, rectifying subcontracted oil and engineering waste removal any problems with individual vehicles and companies we use are required to demonstrate conducting a 28-day service and maintenance that, wherever possible, waste is recycled. programme for the whole fleet Carbon footprint pp encouraged efficient use of fuel through Climate change caused by greenhouse gas vehicle maintenance, routing and scheduling (GHG) emissions is increasingly recognised as software, and purchasing new vehicles with a major global challenge. By encouraging the higher fuel efficiency. use of public transport, we are helping each individual to do their part in reducing their own personal GHG emissions. This year, HCT Group has calculated its first organisational carbon footprint to determine a baseline figure and will work towards reducing that figure in the coming years. caring for the environment: a year in numbers

26 Key performance indicators for our 27 environmental impact in the year ending 31 March 2010.

6,181.8 tonnes CO2 equivalent 7.03 tonnes CO2 equivalent carbon footprint avoided carbon emissions due to recycling

1,139g CO2 emitted per km driven 75.2 saved trees

3 73g CO2 emitted per passenger journey 42.2m avoided landfill

3.88 years average age of fleet promoting safety staying accountable

28 The safety of our staff, passengers, service users All depots have: As a social enterprise, it is imperative that we They will meet independently twice a year 29 and the public at large is a clear priority for pp a depot manager and deputy manager with a deliver on our mission effectively, with a view to to develop and make recommendations on HCT Group. We ensure that health and safety health and safety qualification to a minimum making the greatest possible long-term impact. appropriate allocation of HCT Group’s social practices at work are consistent and rigorously of NVQ Level 3 This means it is critical to remain accountable to investment, highlight any region-specific monitored. Health and safety forms a part our stakeholders: our beneficiaries, our service opportunities to increase our impact and pp at least one trained risk assessor of each staff member’s induction, and regular users, our employees and others – engaging advise on the current operation of services in briefings are undertaken to ensure that staff pp at least one trained COSHH (Control of with them at every opportunity. As HCT Group their regions. RACs will be self-governing, with understand their responsibility to minimise risk Substances Hazardous to Health) risk assessor grows, a scalable approach to accountability elected members who meet certain criteria – in all areas of their work. pp an appointed and trained fire warden is required that keeps both the social mission including residing in or working in the specific and the financial and operational excellence region. HCT Group staff members will not be Instructions on safe working practices are pp a person trained in first aid of the organisation heading in an ambitious eligible for membership. included within our health and safety policy, pp a manual-handling trainer. and achievable direction. which all operations staff are provided with External accountability and must sign as a term of employment. Board of Trustees As well as remaining accountable to ourselves, Staff supervisors are responsible for ensuring As HCT Group has grown, our governance our employees and our service users, we that all of their team members have read and needs have changed and developed. During must also remain accountable to our funders: fully understood all relevant health and safety the coming year, we will be radically restructuring social investors, commercial customers policies and procedures. This policy is our internal governance to better address these and grant makers. Regular social impact reviewed annually or on significant changes needs. It is critical that we have an experienced measurement and reporting has been built to our business, and modified to ensure board with sector-specific skills and the ability to into our systems to monitor our progress in its effectiveness. make informed judgements. As of this year our delivering our mission, to better inform HCT Group does whatever it can to maintain elected board members will have to meet the our management decisions and to provide a safe environment. This includes carrying out high standards of a defined list of criteria, such as information for our partners. Our social investors risk assessments and reviewing them when a certain number of years of experience within rightly require both social and financial returns necessary; providing adequate resources to the transport industry. The board will meet each from our business, and together we have maintain and improve standards of health and month and have a maximum of eleven members, developed stringent measures and internal safety; providing and maintaining systems of each on a three year rolling cycle of membership. reporting processes to ensure that we meet work that are safe and without risk to health; our targets, shifting from measuring outputs and ensuring all machinery, plant and Regional Advisory Committees to capturing outcomes and longer-term equipment is maintained in a safe condition, In order to keep the social mission at the forefront impact. To our commercial customers, we among many other measures. of our business decisions, we will create three regularly submit reports that demonstrate Regional Advisory Committees (RACs) comprised our continued operational excellence and of beneficiaries and service users. In Yorkshire, solid business acumen. southwest London and northeast London, these committees of up to eight people will represent the voice of our continued and improving social impact. measuring our results

30 Economic impact 2008/09 2009/10 The future As a part of our social impact measurement 31 Financial performance Current revenue £20.18m £23.3m Our target is to turn over £45m by 2015 and reporting, we have collected data around Operating profit £0.83m £0.83m Our target is generate £2.6m profit by2015 certain key performance indicators that we Social investment Profit reinvested back into activities for community benefit £0.14m £0.22m By 2015 we aim to have reinvested at total of £2.5m identified as critical to the impact and service % of prior year’s profit 23% 26% We aim to reinvest 30% of the previous year’s profit we deliver. This summary, developed by Additional investment External investment attracted into areas of disadvantage 3 £1.89m £2.03m We aim to grow this figure by5 % each year Bridges Ventures and adapted to meet the Employment Number of employees 479 595 We aim to grow this figure by10 % each year needs of HCT Group, displays our previous and Remuneration to employees £10.74m £12.56m current performance, as well as our plans % of wage bill to employees in areas of disadvantage 75% 75% and targets for the future. Job creation FTE jobs created at HCT Group 50 116 We aim to grow this figure by10 % each year % of those were created in areas of disadvantage 90% 100% We aim to create at least 89% of our jobs in areas of disadvantage Number of new hires who were formerly unemployed — 70 Suppliers Payments made to suppliers or subcontractors £8.66m £7.82m % of total spend in areas of disadvantage 63% 50% Social impact 2008/09 2009/10 The future Community transport Passenger journeys provided to community groups 4 60,272 98,592 We aim to grow this figure by10 % each year Passenger journeys provided to disadvantaged individuals 5 85,794 108,124 We aim to grow this figure by10 % each year Education/training Individuals not working for HCT Group who gained qualifications 6 371 451 We aim to grow this figure by10 % each year as a result of training/support by HCT Group Those who were previously unemployed 285 374 Those who were previously employed 86 77 3 External job creation Unemployed people who obtained jobs outside HCT Group 53 117 We aim to grow this figure by10 % each year The bottom 25% of local authorities according as a result of training and support provided by HCT Group to the Index of Multiple Deprivation (IMD 2007) Environmental impact 2008/09 2009/10 The future 4 Voluntary or community groups operating on General Car journeys saved through the use of community group transport7 22,602 36,972 We aim to have saved 167,000 passenger journeys by 2015 a not-for-profit basis Individuals trained to drive in an environmentally friendly manner 513 799 We aim to have trained 2,780 individuals by 2015 5 Average age of fleet (years) 3.6 3.9 We aim to maintain an average fleet age of less than7 years People who may be at risk of social exclusion Emissions GHG emissions (tonnes of CO2e) — 6,182 through poor (or lack of) access to transport due to Carbon intensity (tonnes of CO2e emissions/£m turnover) — 265 physical restrictions, lack of information, restricted Diversity monitoring 2008/09 2009/10 availability of public transport or cost 6 Management diversity Proportion female 38% 33% Nationally accredited transport and Proportion ethnic minority (non-white) 17% 13% health and social care qualifications Employee diversity Proportion female 36% 26% 7 Based on eight passengers travelling on each Group Transport trip, compared to two passengers for an average car journey, resulting in a saving of three car journeys About32 HCT Group HCT Group HCT Group is in the transport business, 5th floor safely delivering 30,000 passenger journeys 88 on our buses every day. We provide a range London EC1V 9HU of transport services – London red bus routes, tel special educational needs transport, social 020 7275 2400 services transport and community transport fax to name but a few. Our commercial success 020 7608 8969 enables our community impact. HCT Group is e-mail first and foremost a social enterprise, creating [email protected] value and supporting social justice in the communities we serve. See www.hctgroup.org HCT Group is a company registered in England and Wales. Company number 1747483. Registered charity number 10 91318. VAT number 8 0 5 3112 74 . Our registered and main correspondence address is: Ash Grove Bus Depot, Mare Street, London E8 4RH Written by: Candice Motran and Frank Villeneuve-Smith Illustration: original artwork by Society Media © 2009, adapted by Mark Hudson Photography: Doug Bartram (page 2), Mark Bourdillon (page 5), Jonathan Cole (pages 9, 12 and 24) and Mark Skeet (page 27) Design: David Shaw and associates Printer: Precision Print Management Ltd, London © HCT Group 2010. All rights reserved