2018 HCMS Physician Satisfaction Survey
Overall Satisfaction Ratings by Hospital
Net Satisfaction: Very Satisfied = 100%, Somewhat Satisfied = 75%, Neutral = 50%, Somewhat Dissatisfied = 25%
© Gelb Consulting 2018 HCMS Physician Survey
Please rate your OVERALL satisfaction with each hospital listed
Net Satisfaction
Texas Children's Hospital West Campus 91% Houston Methodist West Hospital 88% University of Texas MD Anderson Cancer Center 88% Texas Children's Hospital 87% Children's Memorial Hermann Hospital 85% Houston Methodist Hospital 83% Memorial Hermann The Woodlands Hospital 82% CHI St Luke's Health - Patients Medical Center 81% Houston Methodist Sugar Land Hospital 80% Houston Methodist Willowbrook Hospital 80% Clear Lake Regional Medical Center 78% Ben Taub Hospital 76% Memorial Hermann Hospital 75% Bayshore Medical Center 75% Memorial Hermann Southwest Hospital 73% Memorial Hermann Southeast Hospital 72% The Woman's Hospital of Texas 72% Lyndon B Johnson Hospital 70% Memorial Hermann Memorial City Medical Center 68% Park Plaza Hospital 67% St Joseph's Medical Center 67% Houston Northwest Medical Center 62% CHI St Luke's Health - Baylor St Luke's Medical Center 61% Houston Methodist San Jacinto Hospital 60%
Page 2 © Gelb Consulting 2018 HCMS Physician Satisfaction Survey
Quality of Medical Care Ratings by Hospital
Net Satisfaction: Very Satisfied = 100%, Somewhat Satisfied = 75%, Neutral = 50%, Somewhat Dissatisfied = 25%
© Gelb Consulting 2018 HCMS Physician Survey
Medical errors are encouraged to be reported
Net Satisfaction
Houston Methodist West Hospital 93% Texas Children's Hospital West Campus 92% Children's Memorial Hermann Hospital 92% Texas Children's Hospital 92% University of Texas MD Anderson Cancer Center 91% Ben Taub Hospital 86% Houston Methodist Hospital 85% CHI St Luke's Health - Patients Medical Center 85% Memorial Hermann Hospital 83% Bayshore Medical Center 83% Memorial Hermann The Woodlands Hospital 83% Lyndon B Johnson Hospital 82% Clear Lake Regional Medical Center 82% Memorial Hermann Southwest Hospital 82% Houston Methodist Sugar Land Hospital 81% Houston Methodist Willowbrook Hospital 81% The Woman's Hospital of Texas 79% Houston Northwest Medical Center 78% Memorial Hermann Southeast Hospital 76% Houston Methodist San Jacinto Hospital 76% Park Plaza Hospital 75% CHI St Luke's Health - Baylor St Luke's Medical Center 74% St Joseph's Medical Center 73% Memorial Hermann Memorial City Medical Center 72%
Page 4 © Gelb Consulting 2018 HCMS Physician Survey
Mistakes have led to positive changes
Net Satisfaction
Houston Methodist West Hospital 91% Texas Children's Hospital West Campus 88% Texas Children's Hospital 88% Children's Memorial Hermann Hospital 87% University of Texas MD Anderson Cancer Center 86% Houston Methodist Hospital 83% Ben Taub Hospital 82% Memorial Hermann The Woodlands Hospital 81% CHI St Luke's Health - Patients Medical Center 81% Memorial Hermann Southwest Hospital 80% Memorial Hermann Hospital 80% Clear Lake Regional Medical Center 79% Houston Methodist Willowbrook Hospital 79% Bayshore Medical Center 79% Lyndon B Johnson Hospital 78% Houston Methodist Sugar Land Hospital 78% Memorial Hermann Southeast Hospital 74% The Woman's Hospital of Texas 73% Houston Northwest Medical Center 71% St Joseph's Medical Center 70% CHI St Luke's Health - Baylor St Luke's Medical Center 70% Park Plaza Hospital 68% Houston Methodist San Jacinto Hospital 68% Memorial Hermann Memorial City Medical Center 66%
Page 5 © Gelb Consulting 2018 HCMS Physician Survey
Reporting of safety/quality data to physicians
Net Satisfaction
Houston Methodist West Hospital 88% Texas Children's Hospital West Campus 86% Texas Children's Hospital 84% University of Texas MD Anderson Cancer Center 83% Houston Methodist Sugar Land Hospital 81% Houston Methodist Hospital 81% Children's Memorial Hermann Hospital 81% Memorial Hermann Southwest Hospital 81% Memorial Hermann The Woodlands Hospital 81% CHI St Luke's Health - Patients Medical Center 81% Houston Methodist Willowbrook Hospital 79% Clear Lake Regional Medical Center 79% Bayshore Medical Center 78% Memorial Hermann Hospital 78% Ben Taub Hospital 77% Memorial Hermann Southeast Hospital 77% Lyndon B Johnson Hospital 76% Houston Methodist San Jacinto Hospital 74% The Woman's Hospital of Texas 73% Houston Northwest Medical Center 72% Park Plaza Hospital 71% St Joseph's Medical Center 69% CHI St Luke's Health - Baylor St Luke's Medical Center 68% Memorial Hermann Memorial City Medical Center 65%
Page 6 © Gelb Consulting 2018 HCMS Physician Survey
Adequate supplies/equipment provided by facility
Net Satisfaction
Houston Methodist West Hospital 94% Texas Children's Hospital West Campus 90% University of Texas MD Anderson Cancer Center 89% Houston Methodist Sugar Land Hospital 89% Texas Children's Hospital 87% Houston Methodist Hospital 86% Houston Methodist Willowbrook Hospital 84% Memorial Hermann The Woodlands Hospital 83% Children's Memorial Hermann Hospital 82% Memorial Hermann Hospital 80% Memorial Hermann Southwest Hospital 79% CHI St Luke's Health - Patients Medical Center 79% Clear Lake Regional Medical Center 78% Memorial Hermann Southeast Hospital 76% Bayshore Medical Center 76% Houston Methodist San Jacinto Hospital 76% The Woman's Hospital of Texas 75% Ben Taub Hospital 73% Memorial Hermann Memorial City Medical Center 72% Lyndon B Johnson Hospital 70% CHI St Luke's Health - Baylor St Luke's Medical Center 63% St Joseph's Medical Center 63% Park Plaza Hospital 63% Houston Northwest Medical Center 61%
Page 7 © Gelb Consulting 2018 HCMS Physician Survey
Adequate nurse staffing levels
Net Satisfaction
Houston Methodist West Hospital 92% Houston Methodist Sugar Land Hospital 85% University of Texas MD Anderson Cancer Center 84% CHI St Luke's Health - Patients Medical Center 83% Memorial Hermann The Woodlands Hospital 83% Children's Memorial Hermann Hospital 81% Texas Children's Hospital 79% Houston Methodist Hospital 79% Houston Methodist Willowbrook Hospital 77% Memorial Hermann Hospital 76% Texas Children's Hospital West Campus 75% Memorial Hermann Southeast Hospital 74% Memorial Hermann Southwest Hospital 73% Bayshore Medical Center 71% Memorial Hermann Memorial City Medical Center 70% Houston Methodist San Jacinto Hospital 70% The Woman's Hospital of Texas 69% Clear Lake Regional Medical Center 69% Lyndon B Johnson Hospital 66% Ben Taub Hospital 65% Park Plaza Hospital 63% Houston Northwest Medical Center 63% CHI St Luke's Health - Baylor St Luke's Medical Center 61% St Joseph's Medical Center 59%
Page 8 © Gelb Consulting 2018 HCMS Physician Survey
Quality of nursing and support staff
Net Satisfaction
Houston Methodist West Hospital 93% University of Texas MD Anderson Cancer Center 88% Texas Children's Hospital 88% Texas Children's Hospital West Campus 88% Children's Memorial Hermann Hospital 86% Memorial Hermann The Woodlands Hospital 85% Houston Methodist Sugar Land Hospital 85% CHI St Luke's Health - Patients Medical Center 85% Houston Methodist Hospital 82% Houston Methodist Willowbrook Hospital 80% Memorial Hermann Hospital 80% Memorial Hermann Memorial City Medical Center 77% Memorial Hermann Southeast Hospital 76% Ben Taub Hospital 76% Memorial Hermann Southwest Hospital 75% The Woman's Hospital of Texas 74% Bayshore Medical Center 73% CHI St Luke's Health - Baylor St Luke's Medical Center 72% Houston Methodist San Jacinto Hospital 71% Clear Lake Regional Medical Center 71% Lyndon B Johnson Hospital 71% Houston Northwest Medical Center 69% Park Plaza Hospital 69% St Joseph's Medical Center 65%
Page 9 © Gelb Consulting 2018 HCMS Physician Survey
Communication about compliance with national standard practices
Net Satisfaction
Houston Methodist West Hospital 92% Texas Children's Hospital West Campus 90% Texas Children's Hospital 88% Children's Memorial Hermann Hospital 88% University of Texas MD Anderson Cancer Center 87% Houston Methodist Hospital 84% Houston Methodist Willowbrook Hospital 82% Memorial Hermann The Woodlands Hospital 82% Houston Methodist Sugar Land Hospital 82% Memorial Hermann Southwest Hospital 81% Clear Lake Regional Medical Center 80% Houston Methodist San Jacinto Hospital 79% CHI St Luke's Health - Patients Medical Center 79% Memorial Hermann Hospital 79% Ben Taub Hospital 78% The Woman's Hospital of Texas 78% Memorial Hermann Southeast Hospital 77% Bayshore Medical Center 77% Lyndon B Johnson Hospital 76% Park Plaza Hospital 73% Memorial Hermann Memorial City Medical Center 72% CHI St Luke's Health - Baylor St Luke's Medical Center 72% Houston Northwest Medical Center 70% St Joseph's Medical Center 69%
Page 10 © Gelb Consulting 2018 HCMS Physician Survey
Impact of formularies and standing orders on quality care
Net Satisfaction
Houston Methodist West Hospital 89% Texas Children's Hospital West Campus 88% Texas Children's Hospital 87% University of Texas MD Anderson Cancer Center 87% Children's Memorial Hermann Hospital 85% Houston Methodist Willowbrook Hospital 84% CHI St Luke's Health - Patients Medical Center 82% Houston Methodist Hospital 82% Houston Methodist Sugar Land Hospital 81% Memorial Hermann Southwest Hospital 80% The Woman's Hospital of Texas 79% Memorial Hermann Hospital 79% Memorial Hermann The Woodlands Hospital 77% Ben Taub Hospital 76% Houston Methodist San Jacinto Hospital 74% Clear Lake Regional Medical Center 74% Bayshore Medical Center 74% CHI St Luke's Health - Baylor St Luke's Medical Center 72% Lyndon B Johnson Hospital 71% Memorial Hermann Southeast Hospital 71% St Joseph's Medical Center 70% Houston Northwest Medical Center 70% Memorial Hermann Memorial City Medical Center 67% Park Plaza Hospital 65%
Page 11 © Gelb Consulting 2018 HCMS Physician Survey
Adequate physician input into quality measures
Net Satisfaction
Houston Methodist West Hospital 86% Texas Children's Hospital 83% Children's Memorial Hermann Hospital 83% Texas Children's Hospital West Campus 82% University of Texas MD Anderson Cancer Center 81% CHI St Luke's Health - Patients Medical Center 79% Houston Methodist Sugar Land Hospital 78% Houston Methodist Hospital 77% Memorial Hermann The Woodlands Hospital 77% Memorial Hermann Hospital 75% Houston Methodist Willowbrook Hospital 75% Memorial Hermann Southwest Hospital 74% Lyndon B Johnson Hospital 71% The Woman's Hospital of Texas 71% Bayshore Medical Center 70% Clear Lake Regional Medical Center 70% Ben Taub Hospital 70% Memorial Hermann Southeast Hospital 69% Park Plaza Hospital 65% St Joseph's Medical Center 65% CHI St Luke's Health - Baylor St Luke's Medical Center 64% Houston Methodist San Jacinto Hospital 62% Memorial Hermann Memorial City Medical Center 62% Houston Northwest Medical Center 61%
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Availability and effectiveness of case management
Net Satisfaction
Houston Methodist West Hospital 90% Texas Children's Hospital West Campus 88% Children's Memorial Hermann Hospital 86% Texas Children's Hospital 86% Memorial Hermann The Woodlands Hospital 84% Houston Methodist Sugar Land Hospital 83% University of Texas MD Anderson Cancer Center 83% CHI St Luke's Health - Patients Medical Center 81% Houston Methodist Hospital 80% Houston Methodist Willowbrook Hospital 79% The Woman's Hospital of Texas 78% Memorial Hermann Hospital 76% Memorial Hermann Southwest Hospital 76% Clear Lake Regional Medical Center 74% Bayshore Medical Center 74% Memorial Hermann Southeast Hospital 72% CHI St Luke's Health - Baylor St Luke's Medical Center 71% Memorial Hermann Memorial City Medical Center 71% Houston Methodist San Jacinto Hospital 71% Ben Taub Hospital 71% Lyndon B Johnson Hospital 71% Park Plaza Hospital 68% Houston Northwest Medical Center 67% St Joseph's Medical Center 61%
Page 13 © Gelb Consulting 2018 HCMS Physician Survey
Patients are discharged at the appropriate time
Net Satisfaction
Houston Methodist West Hospital 95% Texas Children's Hospital West Campus 90% The Woman's Hospital of Texas 89% Children's Memorial Hermann Hospital 88% Texas Children's Hospital 87% Houston Methodist Sugar Land Hospital 86% CHI St Luke's Health - Patients Medical Center 83% Memorial Hermann The Woodlands Hospital 82% Houston Methodist Willowbrook Hospital 79% University of Texas MD Anderson Cancer Center 79% Houston Methodist Hospital 79% Memorial Hermann Southwest Hospital 78% Memorial Hermann Hospital 78% Memorial Hermann Memorial City Medical Center 76% Clear Lake Regional Medical Center 76% Bayshore Medical Center 76% CHI St Luke's Health - Baylor St Luke's Medical Center 74% Memorial Hermann Southeast Hospital 73% Ben Taub Hospital 72% Lyndon B Johnson Hospital 72% Houston Northwest Medical Center 71% St Joseph's Medical Center 68% Park Plaza Hospital 67% Houston Methodist San Jacinto Hospital 63%
Page 14 © Gelb Consulting 2018 HCMS Physician Satisfaction Survey
Hospital Policy & Administration Ratings by Hospital
Net Satisfaction: Very Satisfied = 100%, Somewhat Satisfied = 75%, Neutral = 50%, Somewhat Dissatisfied = 25%
© Gelb Consulting 2018 HCMS Physician Survey
Referrals (patient distribution)
Net Satisfaction
Texas Children's Hospital West Campus 89% Texas Children's Hospital 86% Children's Memorial Hermann Hospital 85% University of Texas MD Anderson Cancer Center 83% Houston Methodist West Hospital 82% CHI St Luke's Health - Patients Medical Center 79% Memorial Hermann The Woodlands Hospital 78% Houston Methodist Hospital 75% Houston Methodist Willowbrook Hospital 75% Memorial Hermann Southwest Hospital 74% Houston Methodist Sugar Land Hospital 72% Memorial Hermann Hospital 72% The Woman's Hospital of Texas 71% Bayshore Medical Center 70% Ben Taub Hospital 69% Clear Lake Regional Medical Center 67% St Joseph's Medical Center 67% Park Plaza Hospital 66% CHI St Luke's Health - Baylor St Luke's Medical Center 66% Memorial Hermann Southeast Hospital 66% Lyndon B Johnson Hospital 65% Houston Northwest Medical Center 60% Houston Methodist San Jacinto Hospital 55% Memorial Hermann Memorial City Medical Center 55%
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Leadership opportunities
Net Satisfaction
Houston Methodist West Hospital 81% Texas Children's Hospital West Campus 80% Texas Children's Hospital 79% CHI St Luke's Health - Patients Medical Center 79% Children's Memorial Hermann Hospital 78% University of Texas MD Anderson Cancer Center 77% Memorial Hermann The Woodlands Hospital 77% Houston Methodist Willowbrook Hospital 74% Bayshore Medical Center 74% Houston Methodist Hospital 73% Memorial Hermann Southwest Hospital 73% Clear Lake Regional Medical Center 72% Houston Methodist Sugar Land Hospital 72% Memorial Hermann Hospital 70% Park Plaza Hospital 70% Ben Taub Hospital 69% The Woman's Hospital of Texas 68% Lyndon B Johnson Hospital 68% Memorial Hermann Southeast Hospital 66% St Joseph's Medical Center 66% Houston Northwest Medical Center 65% CHI St Luke's Health - Baylor St Luke's Medical Center 62% Houston Methodist San Jacinto Hospital 60% Memorial Hermann Memorial City Medical Center 56%
Page 17 © Gelb Consulting 2018 HCMS Physician Survey
Refer patients to the physician or facility of choice without retribution
Net Satisfaction
Houston Methodist West Hospital 89% Texas Children's Hospital West Campus 88% Children's Memorial Hermann Hospital 88% University of Texas MD Anderson Cancer Center 87% Texas Children's Hospital 86% CHI St Luke's Health - Patients Medical Center 85% Houston Methodist Hospital 84% Houston Methodist Willowbrook Hospital 80% Park Plaza Hospital 79% Houston Methodist Sugar Land Hospital 78% Memorial Hermann The Woodlands Hospital 78% The Woman's Hospital of Texas 78% Memorial Hermann Hospital 76% Memorial Hermann Southwest Hospital 76% St Joseph's Medical Center 75% Bayshore Medical Center 75% Clear Lake Regional Medical Center 73% CHI St Luke's Health - Baylor St Luke's Medical Center 72% Ben Taub Hospital 71% Memorial Hermann Southeast Hospital 69% Houston Northwest Medical Center 69% Houston Methodist San Jacinto Hospital 68% Lyndon B Johnson Hospital 66% Memorial Hermann Memorial City Medical Center 62%
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Opportunities to provide feedback on policies without retribution
Net Satisfaction
Houston Methodist West Hospital 88% Children's Memorial Hermann Hospital 84% CHI St Luke's Health - Patients Medical Center 81% Texas Children's Hospital West Campus 81% Texas Children's Hospital 80% University of Texas MD Anderson Cancer Center 78% Bayshore Medical Center 77% Houston Methodist Sugar Land Hospital 76% Houston Methodist Hospital 75% Memorial Hermann The Woodlands Hospital 75% Houston Methodist Willowbrook Hospital 74% Memorial Hermann Hospital 73% Clear Lake Regional Medical Center 73% Park Plaza Hospital 73% St Joseph's Medical Center 71% Memorial Hermann Southwest Hospital 71% Lyndon B Johnson Hospital 70% Ben Taub Hospital 69% Memorial Hermann Southeast Hospital 69% The Woman's Hospital of Texas 68% Houston Northwest Medical Center 65% CHI St Luke's Health - Baylor St Luke's Medical Center 64% Houston Methodist San Jacinto Hospital 61% Memorial Hermann Memorial City Medical Center 58%
Page 19 © Gelb Consulting 2018 HCMS Physician Survey
Ease of admitting patients
Net Satisfaction
Houston Methodist West Hospital 94% Texas Children's Hospital West Campus 87% Children's Memorial Hermann Hospital 87% Texas Children's Hospital 86% Houston Methodist Willowbrook Hospital 85% Houston Methodist Sugar Land Hospital 84% The Woman's Hospital of Texas 83% Bayshore Medical Center 83% Memorial Hermann The Woodlands Hospital 83% Houston Methodist Hospital 81% CHI St Luke's Health - Patients Medical Center 80% University of Texas MD Anderson Cancer Center 80% Clear Lake Regional Medical Center 80% Memorial Hermann Southwest Hospital 78% Memorial Hermann Southeast Hospital 77% Memorial Hermann Hospital 76% Memorial Hermann Memorial City Medical Center 76% CHI St Luke's Health - Baylor St Luke's Medical Center 75% St Joseph's Medical Center 73% Houston Northwest Medical Center 73% Park Plaza Hospital 70% Houston Methodist San Jacinto Hospital 68% Ben Taub Hospital 67% Lyndon B Johnson Hospital 62%
Page 20 © Gelb Consulting 2018 HCMS Physician Survey
Ease of scheduling patients
Net Satisfaction
Houston Methodist West Hospital 93% Houston Methodist Sugar Land Hospital 85% Texas Children's Hospital West Campus 85% CHI St Luke's Health - Patients Medical Center 83% Bayshore Medical Center 80% Houston Methodist Hospital 80% Houston Methodist Willowbrook Hospital 78% Children's Memorial Hermann Hospital 78% The Woman's Hospital of Texas 78% Texas Children's Hospital 77% Memorial Hermann The Woodlands Hospital 77% University of Texas MD Anderson Cancer Center 76% Clear Lake Regional Medical Center 75% Memorial Hermann Southwest Hospital 75% Memorial Hermann Southeast Hospital 74% St Joseph's Medical Center 73% Memorial Hermann Hospital 72% Memorial Hermann Memorial City Medical Center 70% CHI St Luke's Health - Baylor St Luke's Medical Center 67% Park Plaza Hospital 66% Houston Northwest Medical Center 62% Houston Methodist San Jacinto Hospital 61% Lyndon B Johnson Hospital 60% Ben Taub Hospital 58%
Page 21 © Gelb Consulting 2018 HCMS Physician Survey
Availability of beds
Net Satisfaction
Houston Methodist West Hospital 94% Texas Children's Hospital West Campus 89% Children's Memorial Hermann Hospital 85% The Woman's Hospital of Texas 84% Memorial Hermann The Woodlands Hospital 83% Memorial Hermann Southwest Hospital 83% Texas Children's Hospital 82% Houston Methodist Sugar Land Hospital 82% University of Texas MD Anderson Cancer Center 81% Bayshore Medical Center 81% Houston Methodist Willowbrook Hospital 80% Park Plaza Hospital 80% CHI St Luke's Health - Baylor St Luke's Medical Center 79% CHI St Luke's Health - Patients Medical Center 79% Memorial Hermann Memorial City Medical Center 78% Houston Methodist Hospital 78% St Joseph's Medical Center 78% Houston Northwest Medical Center 78% Clear Lake Regional Medical Center 77% Memorial Hermann Southeast Hospital 77% Memorial Hermann Hospital 75% Ben Taub Hospital 60% Lyndon B Johnson Hospital 53% Houston Methodist San Jacinto Hospital 52%
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Ease of referring patients
Net Satisfaction
Houston Methodist West Hospital 92% Texas Children's Hospital West Campus 88% Children's Memorial Hermann Hospital 87% Memorial Hermann The Woodlands Hospital 84% Texas Children's Hospital 84% Houston Methodist Sugar Land Hospital 84% Houston Methodist Hospital 82% Houston Methodist Willowbrook Hospital 82% University of Texas MD Anderson Cancer Center 82% Bayshore Medical Center 82% CHI St Luke's Health - Patients Medical Center 81% Memorial Hermann Southwest Hospital 80% Clear Lake Regional Medical Center 79% Park Plaza Hospital 78% Memorial Hermann Hospital 77% Memorial Hermann Southeast Hospital 75% The Woman's Hospital of Texas 75% CHI St Luke's Health - Baylor St Luke's Medical Center 73% Houston Northwest Medical Center 73% St Joseph's Medical Center 72% Memorial Hermann Memorial City Medical Center 70% Houston Methodist San Jacinto Hospital 68% Lyndon B Johnson Hospital 59% Ben Taub Hospital 58%
Page 23 © Gelb Consulting 2018 HCMS Physician Survey
Ease of completing forms
Net Satisfaction
Houston Methodist West Hospital 85% Texas Children's Hospital West Campus 84% CHI St Luke's Health - Patients Medical Center 82% Memorial Hermann The Woodlands Hospital 79% Children's Memorial Hermann Hospital 79% Texas Children's Hospital 77% Houston Methodist Willowbrook Hospital 77% Houston Methodist Sugar Land Hospital 76% Bayshore Medical Center 75% Memorial Hermann Southwest Hospital 73% Houston Methodist Hospital 73% Memorial Hermann Southeast Hospital 72% Memorial Hermann Hospital 71% Houston Northwest Medical Center 70% University of Texas MD Anderson Cancer Center 70% St Joseph's Medical Center 69% Clear Lake Regional Medical Center 69% CHI St Luke's Health - Baylor St Luke's Medical Center 69% Park Plaza Hospital 68% The Woman's Hospital of Texas 67% Lyndon B Johnson Hospital 64% Ben Taub Hospital 63% Memorial Hermann Memorial City Medical Center 63% Houston Methodist San Jacinto Hospital 62%
Page 24 © Gelb Consulting 2018 HCMS Physician Survey
Management actions show that patient safety is a top priority
Net Satisfaction
Houston Methodist West Hospital 92% Memorial Hermann The Woodlands Hospital 91% Texas Children's Hospital 89% Texas Children's Hospital West Campus 89% Houston Methodist Sugar Land Hospital 87% Children's Memorial Hermann Hospital 87% CHI St Luke's Health - Patients Medical Center 87% Houston Methodist Hospital 86% Bayshore Medical Center 86% University of Texas MD Anderson Cancer Center 85% Memorial Hermann Southeast Hospital 85% Memorial Hermann Southwest Hospital 84% Clear Lake Regional Medical Center 83% Houston Methodist Willowbrook Hospital 83% Memorial Hermann Hospital 81% Houston Methodist San Jacinto Hospital 81% Lyndon B Johnson Hospital 80% Ben Taub Hospital 79% The Woman's Hospital of Texas 78% Park Plaza Hospital 78% St Joseph's Medical Center 77% Memorial Hermann Memorial City Medical Center 77% Houston Northwest Medical Center 76% CHI St Luke's Health - Baylor St Luke's Medical Center 74%
Page 25 © Gelb Consulting 2018 HCMS Physician Survey
Consistent in collecting accurate payer information/preauthorizations
Net Satisfaction
Houston Methodist West Hospital 91% Texas Children's Hospital West Campus 83% Children's Memorial Hermann Hospital 82% Memorial Hermann The Woodlands Hospital 82% Texas Children's Hospital 82% CHI St Luke's Health - Patients Medical Center 81% Houston Methodist Willowbrook Hospital 80% Houston Methodist Sugar Land Hospital 80% Bayshore Medical Center 79% Memorial Hermann Southwest Hospital 77% Clear Lake Regional Medical Center 76% University of Texas MD Anderson Cancer Center 76% Houston Methodist Hospital 75% Memorial Hermann Hospital 74% Memorial Hermann Southeast Hospital 73% The Woman's Hospital of Texas 71% Park Plaza Hospital 70% CHI St Luke's Health - Baylor St Luke's Medical Center 69% Houston Methodist San Jacinto Hospital 68% Lyndon B Johnson Hospital 65% Memorial Hermann Memorial City Medical Center 63% Houston Northwest Medical Center 63% St Joseph's Medical Center 62% Ben Taub Hospital 60%
Page 26 © Gelb Consulting 2018 HCMS Physician Survey
Addressing physician stress and burnout is a hospital priority
Net Satisfaction
Houston Methodist West Hospital 73% CHI St Luke's Health - Patients Medical Center 71% Children's Memorial Hermann Hospital 70% Houston Methodist Sugar Land Hospital 67% University of Texas MD Anderson Cancer Center 66% Texas Children's Hospital West Campus 66% Texas Children's Hospital 63% Bayshore Medical Center 63% Houston Methodist Hospital 62% Memorial Hermann The Woodlands Hospital 62% Houston Methodist Willowbrook Hospital 60% Clear Lake Regional Medical Center 60% Memorial Hermann Hospital 60% St Joseph's Medical Center 60% Memorial Hermann Southwest Hospital 59% Memorial Hermann Southeast Hospital 59% The Woman's Hospital of Texas 57% Lyndon B Johnson Hospital 55% Ben Taub Hospital 52% CHI St Luke's Health - Baylor St Luke's Medical Center 52% Park Plaza Hospital 51% Memorial Hermann Memorial City Medical Center 46% Houston Northwest Medical Center 45% Houston Methodist San Jacinto Hospital 42%
Page 27 © Gelb Consulting 2018 HCMS Physician Satisfaction Survey
Medical Staff Issues Ratings by Hospital
Net Satisfaction: Very Satisfied = 100%, Somewhat Satisfied = 75%, Neutral = 50%, Somewhat Dissatisfied = 25%
© Gelb Consulting 2018 HCMS Physician Survey
Frequency of meetings
Net Satisfaction
Texas Children's Hospital West Campus 88% Houston Methodist West Hospital 86% CHI St Luke's Health - Patients Medical Center 85% Memorial Hermann The Woodlands Hospital 84% Bayshore Medical Center 81% Children's Memorial Hermann Hospital 80% Memorial Hermann Southwest Hospital 80% Texas Children's Hospital 80% Clear Lake Regional Medical Center 80% Houston Methodist Hospital 80% Houston Methodist Willowbrook Hospital 79% Houston Methodist Sugar Land Hospital 78% Memorial Hermann Hospital 77% Memorial Hermann Southeast Hospital 77% St Joseph's Medical Center 76% Park Plaza Hospital 75% CHI St Luke's Health - Baylor St Luke's Medical Center 74% The Woman's Hospital of Texas 74% Memorial Hermann Memorial City Medical Center 72% Lyndon B Johnson Hospital 71% Ben Taub Hospital 71% Houston Northwest Medical Center 71% University of Texas MD Anderson Cancer Center 69% Houston Methodist San Jacinto Hospital 67%
Page 29 © Gelb Consulting 2018 HCMS Physician Survey
Prompt, adequate answers to physicians' questions and feedback
Net Satisfaction
Houston Methodist West Hospital 88% Children's Memorial Hermann Hospital 83% CHI St Luke's Health - Patients Medical Center 83% Texas Children's Hospital West Campus 82% Memorial Hermann The Woodlands Hospital 81% Houston Methodist Willowbrook Hospital 80% Texas Children's Hospital 80% Memorial Hermann Southwest Hospital 79% Houston Methodist Hospital 79% Clear Lake Regional Medical Center 78% Bayshore Medical Center 76% Houston Methodist Sugar Land Hospital 75% University of Texas MD Anderson Cancer Center 75% Memorial Hermann Southeast Hospital 75% Memorial Hermann Hospital 74% Lyndon B Johnson Hospital 72% The Woman's Hospital of Texas 71% Park Plaza Hospital 71% Ben Taub Hospital 69% Houston Northwest Medical Center 68% Memorial Hermann Memorial City Medical Center 67% St Joseph's Medical Center 66% CHI St Luke's Health - Baylor St Luke's Medical Center 65% Houston Methodist San Jacinto Hospital 62%
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Leadership training opportunities
Net Satisfaction
University of Texas MD Anderson Cancer Center 80% Houston Methodist West Hospital 77% Children's Memorial Hermann Hospital 76% Texas Children's Hospital 76% Texas Children's Hospital West Campus 75% CHI St Luke's Health - Patients Medical Center 75% Bayshore Medical Center 71% Memorial Hermann The Woodlands Hospital 70% Houston Methodist Willowbrook Hospital 69% Houston Methodist Hospital 68% Memorial Hermann Southwest Hospital 68% Clear Lake Regional Medical Center 67% Memorial Hermann Hospital 67% Houston Methodist Sugar Land Hospital 66% Memorial Hermann Southeast Hospital 66% The Woman's Hospital of Texas 63% Lyndon B Johnson Hospital 62% Park Plaza Hospital 60% Houston Northwest Medical Center 59% Ben Taub Hospital 59% St Joseph's Medical Center 59% CHI St Luke's Health - Baylor St Luke's Medical Center 58% Memorial Hermann Memorial City Medical Center 57% Houston Methodist San Jacinto Hospital 55%
Page 31 © Gelb Consulting 2018 HCMS Physician Survey
Effective physician impact on bylaws and policies
Net Satisfaction
Houston Methodist West Hospital 85% CHI St Luke's Health - Patients Medical Center 83% Memorial Hermann The Woodlands Hospital 83% Texas Children's Hospital West Campus 82% Children's Memorial Hermann Hospital 80% Houston Methodist Willowbrook Hospital 80% Texas Children's Hospital 80% Houston Methodist Hospital 79% Bayshore Medical Center 79% University of Texas MD Anderson Cancer Center 78% Memorial Hermann Southeast Hospital 78% Clear Lake Regional Medical Center 78% Houston Methodist Sugar Land Hospital 77% St Joseph's Medical Center 77% Memorial Hermann Hospital 75% Memorial Hermann Southwest Hospital 73% Houston Methodist San Jacinto Hospital 72% The Woman's Hospital of Texas 72% Park Plaza Hospital 72% Lyndon B Johnson Hospital 71% CHI St Luke's Health - Baylor St Luke's Medical Center 70% Ben Taub Hospital 70% Houston Northwest Medical Center 70% Memorial Hermann Memorial City Medical Center 64%
Page 32 © Gelb Consulting 2018 HCMS Physician Survey
Administration respects and collaborates with medical staff
Net Satisfaction
Houston Methodist West Hospital 86% CHI St Luke's Health - Patients Medical Center 80% Children's Memorial Hermann Hospital 80% Texas Children's Hospital West Campus 77% Memorial Hermann The Woodlands Hospital 75% Houston Methodist Willowbrook Hospital 74% Texas Children's Hospital 74% Bayshore Medical Center 74% University of Texas MD Anderson Cancer Center 73% Houston Methodist Hospital 72% Clear Lake Regional Medical Center 71% Houston Methodist Sugar Land Hospital 71% Memorial Hermann Southwest Hospital 69% Memorial Hermann Hospital 69% Memorial Hermann Southeast Hospital 67% Lyndon B Johnson Hospital 66% Park Plaza Hospital 65% St Joseph's Medical Center 65% Ben Taub Hospital 65% The Woman's Hospital of Texas 64% Houston Northwest Medical Center 63% CHI St Luke's Health - Baylor St Luke's Medical Center 60% Memorial Hermann Memorial City Medical Center 53% Houston Methodist San Jacinto Hospital 52%
Page 33 © Gelb Consulting 2018 HCMS Physician Survey
Medical staff has clinical autonomy to make medical care decisions
Net Satisfaction
Houston Methodist West Hospital 91% Children's Memorial Hermann Hospital 85% University of Texas MD Anderson Cancer Center 84% CHI St Luke's Health - Patients Medical Center 84% Texas Children's Hospital 82% Texas Children's Hospital West Campus 81% Houston Methodist Hospital 80% Bayshore Medical Center 79% Houston Methodist Willowbrook Hospital 78% Memorial Hermann The Woodlands Hospital 78% Memorial Hermann Hospital 74% Houston Methodist Sugar Land Hospital 73% St Joseph's Medical Center 72% Ben Taub Hospital 72% Clear Lake Regional Medical Center 72% The Woman's Hospital of Texas 72% Memorial Hermann Southwest Hospital 72% Memorial Hermann Southeast Hospital 70% Lyndon B Johnson Hospital 70% Park Plaza Hospital 70% Houston Northwest Medical Center 68% CHI St Luke's Health - Baylor St Luke's Medical Center 68% Houston Methodist San Jacinto Hospital 64% Memorial Hermann Memorial City Medical Center 59%
Page 34 © Gelb Consulting 2018 HCMS Physician Survey
Meetings scheduled at convenient time that supports work/life balance
Net Satisfaction
Houston Methodist West Hospital 85% CHI St Luke's Health - Patients Medical Center 83% Children's Memorial Hermann Hospital 83% Texas Children's Hospital West Campus 79% The Woman's Hospital of Texas 79% Houston Methodist Hospital 78% Bayshore Medical Center 77% Memorial Hermann Southwest Hospital 77% Houston Methodist Willowbrook Hospital 77% Memorial Hermann The Woodlands Hospital 76% Houston Methodist Sugar Land Hospital 76% Clear Lake Regional Medical Center 75% University of Texas MD Anderson Cancer Center 74% Memorial Hermann Hospital 73% Texas Children's Hospital 73% Houston Northwest Medical Center 72% Memorial Hermann Southeast Hospital 72% St Joseph's Medical Center 71% Park Plaza Hospital 71% CHI St Luke's Health - Baylor St Luke's Medical Center 69% Ben Taub Hospital 68% Memorial Hermann Memorial City Medical Center 68% Lyndon B Johnson Hospital 65% Houston Methodist San Jacinto Hospital 61%
Page 35 © Gelb Consulting 2018 HCMS Physician Survey
Interests of employed and independent practice physicians are balanced
Net Satisfaction
Children's Memorial Hermann Hospital 82% CHI St Luke's Health - Patients Medical Center 82% Texas Children's Hospital West Campus 81% University of Texas MD Anderson Cancer Center 80% Houston Methodist West Hospital 79% Texas Children's Hospital 77% Bayshore Medical Center 73% Houston Methodist Willowbrook Hospital 72% The Woman's Hospital of Texas 72% Houston Methodist Hospital 71% Memorial Hermann The Woodlands Hospital 71% Lyndon B Johnson Hospital 70% Memorial Hermann Hospital 70% Clear Lake Regional Medical Center 70% Ben Taub Hospital 68% Houston Methodist Sugar Land Hospital 68% St Joseph's Medical Center 67% Memorial Hermann Southwest Hospital 65% Park Plaza Hospital 64% CHI St Luke's Health - Baylor St Luke's Medical Center 61% Memorial Hermann Southeast Hospital 60% Houston Northwest Medical Center 58% Memorial Hermann Memorial City Medical Center 54% Houston Methodist San Jacinto Hospital 49%
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Physician code of conduct issues handled in effective and fair process
Net Satisfaction
Houston Methodist West Hospital 88% CHI St Luke's Health - Patients Medical Center 84% Children's Memorial Hermann Hospital 83% Texas Children's Hospital 82% Texas Children's Hospital West Campus 81% University of Texas MD Anderson Cancer Center 79% Houston Methodist Hospital 78% Memorial Hermann Southwest Hospital 77% Bayshore Medical Center 75% Houston Methodist Sugar Land Hospital 75% Memorial Hermann The Woodlands Hospital 75% Houston Methodist Willowbrook Hospital 74% Clear Lake Regional Medical Center 74% Memorial Hermann Hospital 73% The Woman's Hospital of Texas 73% Ben Taub Hospital 73% Memorial Hermann Southeast Hospital 72% Lyndon B Johnson Hospital 72% St Joseph's Medical Center 72% Park Plaza Hospital 72% Houston Northwest Medical Center 71% CHI St Luke's Health - Baylor St Luke's Medical Center 70% Memorial Hermann Memorial City Medical Center 61% Houston Methodist San Jacinto Hospital 58%
Page 37 © Gelb Consulting 2018 HCMS Physician Satisfaction Survey
Electronic Medical Records (EMR) Ratings by Hospital
Net Satisfaction: Very Satisfied = 100%, Somewhat Satisfied = 75%, Neutral = 50%, Somewhat Dissatisfied = 25%
© Gelb Consulting 2018 HCMS Physician Survey
Implementation and training
Net Satisfaction
Texas Children's Hospital West Campus 84% Texas Children's Hospital 82% Houston Methodist Willowbrook Hospital 81% Memorial Hermann The Woodlands Hospital 80% Ben Taub Hospital 79% Memorial Hermann Southeast Hospital 79% Lyndon B Johnson Hospital 79% Children's Memorial Hermann Hospital 78% Houston Methodist Sugar Land Hospital 78% Houston Methodist West Hospital 78% Bayshore Medical Center 76% Houston Methodist Hospital 75% CHI St Luke's Health - Patients Medical Center 74% Memorial Hermann Southwest Hospital 74% University of Texas MD Anderson Cancer Center 73% Clear Lake Regional Medical Center 71% Houston Methodist San Jacinto Hospital 69% Memorial Hermann Hospital 69% Park Plaza Hospital 69% CHI St Luke's Health - Baylor St Luke's Medical Center 67% Memorial Hermann Memorial City Medical Center 66% Houston Northwest Medical Center 64% St Joseph's Medical Center 63% The Woman's Hospital of Texas 61%
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Ease of use
Net Satisfaction
Memorial Hermann The Woodlands Hospital 81% Lyndon B Johnson Hospital 81% Ben Taub Hospital 80% Texas Children's Hospital West Campus 80% Houston Methodist Willowbrook Hospital 79% Texas Children's Hospital 78% Memorial Hermann Southeast Hospital 77% Houston Methodist West Hospital 74% Houston Methodist Hospital 73% Houston Methodist Sugar Land Hospital 73% Children's Memorial Hermann Hospital 72% CHI St Luke's Health - Patients Medical Center 72% CHI St Luke's Health - Baylor St Luke's Medical Center 71% University of Texas MD Anderson Cancer Center 69% Memorial Hermann Southwest Hospital 69% Houston Methodist San Jacinto Hospital 69% Bayshore Medical Center 67% Houston Northwest Medical Center 65% Memorial Hermann Hospital 64% Memorial Hermann Memorial City Medical Center 63% St Joseph's Medical Center 63% Park Plaza Hospital 62% Clear Lake Regional Medical Center 56% The Woman's Hospital of Texas 46%
Page 40 © Gelb Consulting 2018 HCMS Physician Survey
Inter-operability
Net Satisfaction
Texas Children's Hospital West Campus 81% Houston Methodist Willowbrook Hospital 80% Ben Taub Hospital 80% Lyndon B Johnson Hospital 80% Texas Children's Hospital 78% Memorial Hermann The Woodlands Hospital 78% Houston Methodist Sugar Land Hospital 75% Houston Methodist West Hospital 73% Houston Methodist Hospital 73% Memorial Hermann Southeast Hospital 73% CHI St Luke's Health - Baylor St Luke's Medical Center 71% University of Texas MD Anderson Cancer Center 71% Children's Memorial Hermann Hospital 70% CHI St Luke's Health - Patients Medical Center 70% Houston Methodist San Jacinto Hospital 67% Memorial Hermann Southwest Hospital 66% Bayshore Medical Center 66% Houston Northwest Medical Center 63% St Joseph's Medical Center 63% Memorial Hermann Hospital 61% Memorial Hermann Memorial City Medical Center 59% Park Plaza Hospital 57% Clear Lake Regional Medical Center 57% The Woman's Hospital of Texas 45%
Page 41 © Gelb Consulting 2018 HCMS Physician Survey
Help desk support
Net Satisfaction
Children's Memorial Hermann Hospital 87% Houston Methodist West Hospital 85% Texas Children's Hospital West Campus 84% Ben Taub Hospital 83% Lyndon B Johnson Hospital 83% Memorial Hermann The Woodlands Hospital 83% Memorial Hermann Southeast Hospital 81% Clear Lake Regional Medical Center 80% Texas Children's Hospital 80% Houston Methodist Willowbrook Hospital 80% Houston Methodist Sugar Land Hospital 79% Memorial Hermann Southwest Hospital 79% Memorial Hermann Hospital 78% University of Texas MD Anderson Cancer Center 76% Houston Methodist Hospital 75% Memorial Hermann Memorial City Medical Center 74% Bayshore Medical Center 74% CHI St Luke's Health - Patients Medical Center 73% Houston Northwest Medical Center 71% Houston Methodist San Jacinto Hospital 71% CHI St Luke's Health - Baylor St Luke's Medical Center 70% The Woman's Hospital of Texas 64% St Joseph's Medical Center 64% Park Plaza Hospital 57%
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Comprehensive access to clinical patient information
Net Satisfaction
Texas Children's Hospital West Campus 90% Texas Children's Hospital 87% Houston Methodist West Hospital 85% Houston Methodist Willowbrook Hospital 85% Lyndon B Johnson Hospital 85% Ben Taub Hospital 84% University of Texas MD Anderson Cancer Center 82% Memorial Hermann Southeast Hospital 82% Houston Methodist Hospital 81% Houston Methodist Sugar Land Hospital 81% Children's Memorial Hermann Hospital 78% Memorial Hermann The Woodlands Hospital 78% CHI St Luke's Health - Baylor St Luke's Medical Center 77% Memorial Hermann Southwest Hospital 75% Houston Methodist San Jacinto Hospital 75% CHI St Luke's Health - Patients Medical Center 74% Bayshore Medical Center 73% Houston Northwest Medical Center 73% Memorial Hermann Hospital 71% Memorial Hermann Memorial City Medical Center 71% Clear Lake Regional Medical Center 68% St Joseph's Medical Center 67% Park Plaza Hospital 60% The Woman's Hospital of Texas 49%
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Adequate information communicated to outpatient physicians
Net Satisfaction
Houston Methodist West Hospital 84% Texas Children's Hospital West Campus 83% Houston Methodist Willowbrook Hospital 81% Texas Children's Hospital 80% Ben Taub Hospital 79% University of Texas MD Anderson Cancer Center 76% Lyndon B Johnson Hospital 75% Houston Methodist Sugar Land Hospital 75% Memorial Hermann The Woodlands Hospital 74% Houston Methodist Hospital 73% CHI St Luke's Health - Patients Medical Center 73% Children's Memorial Hermann Hospital 69% Memorial Hermann Southeast Hospital 68% Bayshore Medical Center 68% CHI St Luke's Health - Baylor St Luke's Medical Center 66% St Joseph's Medical Center 65% Houston Methodist San Jacinto Hospital 64% Memorial Hermann Southwest Hospital 64% Memorial Hermann Hospital 62% Memorial Hermann Memorial City Medical Center 60% Clear Lake Regional Medical Center 59% Houston Northwest Medical Center 59% The Woman's Hospital of Texas 51% Park Plaza Hospital 48%
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