Supplier recognition awards 2014 Highlighting the important contributions made by suppliers to the Safe roads, reliable journeys, informed travellers Highways Agency’s strategic road network

The 2014 nominees

Cover Recognising world-class performance

Introduction Our supplier recognition scheme is a significant annual The increased programme of work will demand more from our activity, the awards are now in their fourth year, and took suppliers, so the examples reflected in this document reflect place in Birmingham. This year’s awards have seen almost the kind of business and thinking that demonstrate the pace, double the number of entries in each category from both passion and flexibility that we will need in future. Network Delivery and Development (NDD) and Major Projects (MP) contractors, sub-contractors and consultants. This year’s awards saw the introduction of a new award Customer Experience with a high number of entries, demonstrating an industry wide commitment to David Poole understanding and meeting the needs of the customer. Commercial and Procurement Director The 2014 awards also saw the reintroduction of Building and Highways Agency Sustaining Capability – providing many examples of industry best practice, in attracting and retaining talented individuals in the industry, from a diverse range of backgrounds. “Our supply The government is continuing to invest in the strategic road chain will need network, in the autumn statement the Chancellor of the to demonstrate Exchequer announced 80 new road schemes as part of the pace, passion and flexibility to deliver planned £15bn increase in capital expenditure between this increased now and 2020-21. This investment emphasises the need to programme continue to recognise the creative and collaborative thinking of work.” that our suppliers demonstrated through these awards.

2/11

Introduction Meeting future challenges

Foreword It’s been another highly successful year with the supplier future challenges, and to continue to improve the nation’s road recognition scheme continuing to grow from strength to network. strength; with more companies from across the supply chain, demonstrating excellence in all areas of the Highways I would like to thank all of those who submitted entries to this Agency’s work. year’s awards, for your hard work and for positively responding to the challenges required to meet the high level of expectation Yet again, large numbers of our suppliers, who are so and opportunities, now and in the years ahead. fundamental to our business, have demonstrated innovative practice by delivering better outcomes for the customer. Our supply chain continues to deliver high levels of quality by developing new methods of working, while remaining Graham Dalton focused on reducing cost. Chief Executive Highways Agency Encouragingly, this year’s awards also demonstrate a commitment to addressing the future needs of the industry, by working hard to attract new entrants from more diverse backgrounds and in investing in the skills required to “Large numbers operate, maintain and improve this vital national asset. of our suppliers have demonstrated In December 2015, the Chancellor of the Exchequer innovative practice, announced 80 new road schemes and a further £15bn in that is benefiting the investments, in addition to government’s current expenditure. way we work.” The additional commitments in the Autumn Statement highlight the importance of continuing to evolve our practice, to develop the workforce’s capacity and capability to deliver

3/11

Foreword Place cursor over Safety, health and well-being icon to see further information Industry leading commitment to improving corporate and workforce health and safety.

A-One+ marathon runners Victoria Yates and Richard Stuart from Costain M1 Junction 19 Liz Bell and Aidan Clarke from the Carnell accept one of the winning awards for Safety, Group health and well-being Winner: Winner: Winner: Highly Commended: A-ONE+ Integrated Costain Ltd Carnell Group WINNER Highway Services WINNER M1 smart motorways WINNER UK Ltd Road Worker Safety MAC Areas 7, 12 and 14 M1 J19 Improvements This organisation has embedded This supplier has reduced the For introducing and delivering After making health and safety as a occupational health and number of barrier strikes on a a range of approaches to road core value for their workforce and well-being, as one of its core M1 scheme user safety including the use of stakeholders, this organisation has values, by providing a range of by tackling driver behaviour, incident management exercises, implemented a number of learning benefits promoting wellbeing and by learning from potential near the adoption of Cyclist safety activities and practices that have by taking a positive, proactive misses, working collaboratively initiatives (CLOCS), using of risk resulted in an exemplary safety approach to delivering all-round with local police forces, by assessments, improving the use of incident performance. physical and mental health simplifying temporary signage and temporary signage and drainage services to its workforce. targeting driver behaviour. solutions, delivery of stakeholder training and using rewards; to drive positive behaviours across the organisation. Safety, health and well-being continued 

4/11

Safety Safety, health and well-being continued: Industry leading commitment to improving corporate and workforce health and safety.

An operative carries out a plant Colin Matthews and Peter Whitfield from Dennis Gregg and John Thompson from Colas Kevin Cotterell and James Haluch from EM inspection report Ltd Highways Services Ltd

Highly Commended: Highly Commended: Highly Commended: Highly Commended: Asphalt and Atkins EM Highways Services Ltd Contracting Smart motorways Making Road Worker Safety Hindhead Tunnel Red X Hanson iPave – tablet technology Personal Campaign This supplier has significantly Has worked collaboratively with For the development and use of For funding and implementing improved Health and Safety the Highways Agency supply operationally viable innovative an educational and enforcement management by the use of chain to improve design of smart technology in a multitude of campaign to improve lane technology to develop new motorway schemes to facilitate road worker scenarios - using discipline during maintenance reporting practices resulting in safer ‘buildability’ and future technology to minimise incidents. works, in the Hindhead tunnel; the delivery of new practices maintenance activities. Findings resulting in zero near misses and in the verification of training were shared with the Delivery Hub infringements during a four night records, interactive induction, real informing new safety practices, closure. A working party has time recording of dynamic risk analysis of data, and informing been formed to adopt this type of assessments and real time event and challenging established campaign. recording. construction practices.

5/11

Safety Managing down costs/improving value Delivering smarter and more efficient ways of working in delivering Highways Agency contracts.

Colin Matthews with Liz Bell and Darren Nelson Ian Smith and Phillippa Glennie from An image of the SSL HA standard ‘no-light’ Highly Commended: WSP Pan Tilt Zoom camera and base M6 Birmingham Box smart Winner: Winner: Winner: motorways Phase 3 Carnell Group WSP SBBJV WINNER Lean Improvement and WINNER A19 Coast Road – Design WINNER M25 ALR Cost Reduction A series of investments in After utilising constructive This winner is a flexible, customer technology and Lean management challenge, lateral thinking, and focused organisation with a history techniques have resulted in Lean thinking techniques, WSP of developing and installing new re-cycling processes have delivered £21m in budget motorway technology. They are (reducing HGV mileage by 1.5 savings on the A19 Coast Road epitomised by a ‘can do, will do’ million miles over five years); scheme, by retaining existing attitude, delivering innovative new inspection and assessment bridges (£8m); reducing solutions in record time to meet an techniques (resulting in cheaper maintenance liabilities (£1m) and identified need of the Highways survey methods and generating by robust Risk Management and Agency. improvements in the quality of mitigation or elimination (£12m). Highly Commended: data), enabling more effective SBBA with Simulation maintenance techniques. Systems Ltd and Wavetronix M25 DBFO ALR 6/11

Cost Supply chain management Embedding the Highways Agency’s strategic agenda, values and principles through supply chains

Jag Sekha, Tony Scutt, Lee Crowley, Matt Colin Matthews presents Bozena Tim Jones and Nicola Temporal from Connect M25 Junction 18 Munn and John Moss Sochaj and Nila Patel with their award Plus

Winner: Carillion, BAM/ Highly Commended: Highly Commended: Highly Commended: Morgan Sindall, Costain, Norbert Dentressangle Connect Plus M25 Ltd Skanska UK Plc WINNER , with Asset Logistics UK M25 DBFO M25/M1 J19 International, Polypipe and National Distribution Centre Saint Gobain Who have consistently delivered A collaborative culture across the This organisation has been This supplier overcame a high performance levels in the supply chain has been achieved instrumental in the development significant risk to the Agency’s acquisition, storage, and delivery by utilising a fair work split for of the Supply Chain Sustainability strategic agenda by demonstrating of spares; ensuring 99% of stock renewals, greater cooperation and School, with six other contractors. outstanding partnership is delivered where it is required, on sharing of best practice amongst Working collaboratively, ‘the working by addressing a 130km time in full against a challenging the supply chain community; school’ is developing sustainability barrier shortage, developing target of 98%. resulting in improvements in both skills, raising skills knowledge and new approaches to supply behaviours and results. an ethical business environment management and by introducing via training sessions, eLearning, innovative products; avoiding 1:2:1 support, newsletters and delays in barrier availability; supplier days. reducing rental fees by £1.5m.

7/11 Delivering sustainable value and solutions Integrating environmental, social, economic and management aspects of sustainable development into the delivery of Highways Agency contracts

Steve Hall and John Ward accept the David Bruhlmann and Peter Townson Colin Matthews with Phil Davies from Costain winning award for Delivering sustainable value and solutions Winner: Highly Commended: Highly Commended: Construction Sir Robert McAlpine and AW WINNER Ltd Jenkinson M42 J3-4a Sustainabilities A19 DBFO – Biomass fuel For delivering an ambitious, This contractor identified an Who delivered refurbishment group-wide, sustainability opportunity to convert woodchip projects on the M42 through a framework and action planning to to biomass fuel from woodland series of night time closures, 2020 built around ‘four capitals’ management works, setting the mitigated the environmental (natural, social, knowledge scene for further large scale effects on road users and local and financial) that capture the woodchip production creating communities from delays and wider impact of their activities, a new viable fuel source from diversions. Projects were delivered culminating in the company’s scheduled winter tree works. with minimal disruption using strapline ‘integrity at work’ as innovative solutions and the the reminder for innovation and adoption of Lean principles. continuous improvement.

8/11

Value Promoting diversity and inclusion Creating opportunities to bring people into the workplace and develop skills and capabilities through the delivery of Highways Agency contracts

Vicki Worthington, Mark Simpson and Andy Susan Fletcher and Matt Atkinson accept the Burns from EM Highways Services Ltd and award for Promoting diversity and inclusion Recycling Lives Winner: Highly Commended:  EM Highways Services Ltd BAM/ Morgan Sindall JV Luke Smith and Kenny Phiri with Susan Fletcher on one of their learning at site days WINNER and Recycling Lives M1 J39-42 and M1 J16-19 smart RESPECT campaign motorway scheme For delivering a proactive For weaving an integrated, approach to diversifying it’s structured, approach to inclusivity workforce and tackling exclusion and capability into developing by developing action plans, their workforce, by working to recruiting apprenticeships, attract people who may not offering work placements and have traditionally considered a continuing to engage its workforce construction career, by sourcing and develop learning as part of talent from non-traditional routes the organisations business and and seeing the potential in employment practices. individuals beyond their job roles.

Mohamed Aggwani at work

9/11

Diversity Customer experience Recognising suppliers with an industry leading commitment to customer service, through understanding customer needs and using feedback to constantly improve the customer experience.

Richard Stewart accepts the winning Customer David Farrow () and Brian experience award on behalf of Costain Griffiths (Carillion)

Time Capsule Event – Warninglid Primary Winner: Carillion Winner: Costain Ltd Highly Commended: School A23 Handcross to M1 J28-31 smart motorway Mouchel (Designer) and WINNER Warninglid Widening WINNER scheme, Derbyshire and Carillion (Delivery Partner) scheme South Yorkshire Birmingham Box 3 Who delivered excellent customer Who demonstrated exemplary Who successfully completed a service with communities affected practice in delivering a customer managed motorway scheme using by the A23 improvement scheme. service, communication and a series of customer-focused This contractor provided 24/7 engagement. The team prioritised approaches aimed at keeping customer support, dedicated the needs of multiple customers, residents and stakeholders fully on-line scheme information and communities, stakeholders informed, supporting community Colin Matthews with Howard Williams from by positively engaging with and agencies by tailoring projects and by using remote Carillion local schools, supporting local communications and engagement fault finding techniques to reduce fundraising activities and by activities, resulting in effective roadside maintenance visits and donating materials to community targeted communication and disruption to customers. projects. minimum disruption to communities and customer journey times.

10/11

Customer Building and sustaining capability Creating opportunities to bring people into the workplace and developing skills and capabilities through delivery of Highways Agency contracts.

Natalie Peacock and Richard Stuart accept the Colin Matthews with Julian Wilson from Carillion winning award on behalf of Costain

Winner: Highly Commended: Costain Carillion  WINNER M1 J28-31 M6 J10a-13 SMALR Carillion – Construction ambassadors

Who recognised the importance Who have created opportunities of skilled and experienced people to bring people into the workplace to deliver the project building a through a number of new routes core team of experienced people, and developed skills and capability engaged local staff and operatives, of the existing workforce delivering for proactively working to attract the project. They have successfully new entrants into the construction achieved Construction Industry industry and developed skills via Training Board Academy status by training and using feedback for developing an agreed education continuous improvement. and skills plan. Carillion – CCT apprentices Carillion – Studio college

11/11 [Esc to quit full screen]

Capability S140717