Royal Air Maroc, Where Begins Welcome to

Royal Air Maroc invites you to experience a flight onboard a young and modern fleet. Discover quality service for a flight devoted to comfort Royal Air Maroc and pleasure. serving the continent for 57 years Our goal Expertise and reliability

Royal Air Maroc, the Moroccan national , naturally Royal Air Maroc meets the international standards of African, aims at placing Africa at the center of the world. in terms of safety and security, and has the highest level of certifications in the industry making it one of the By linking the continent to major international and regional most reliable carriers. cities through its hub in , one of the first African transit airports, the company is actively engaged in the Openness and diversity development of Africa. Casablanca, a city of meeting and trade, the crossroads of Africa Our values and Royal Air Maroc’s hub, is the cornerstone of the openness of the company to the world and its active contribution to the Modernity and Authenticity development of Africa. Thus, Royal Air Maroc employs over 20 Royal Air Maroc carries within itself the values of modernity different nationalities from Africa, Europe, America and Asia. and authenticity. Royal Air Maroc is also an official partner of major events Its identity is defined through this ambivalence, combining in Africa, demonstrating its active support for art, culture modernity, expertise and technology with traditions and a and education. rich cultural heritage A major player in air transport, Royal Air Maroc enables you to experience a high level of service

A new generation fleet An expertise at your service

Royal Air Maroc has a young and modern fleet, with an At Royal Air Maroc, 2,737 people are dedicated to average age of 7 years. ensure a high quality service.

By the end of 2014 and early 2015, two 787-800 Qualified flight crew Dreamliners long-haul and 4 Embraer 190 medium-haul will join Royal Air Maroc’s fleet. . Royal Air Maroc’s flight crew is internationally renowned for its expertise. After a successful restructuring, Royal Air Maroc has launched a new stage of development. A high-level maintenance

Punctuality Security, quality and safety are the primary and ongoing concerns of Royal Air Maroc. . Thanks to its excellent operating performance, Royal Air Maroc has a punctuality rate of 84% placing it Partnerships with manufacturers, maintenance workshops among the top 10 of the most punctual airlines in the and the most renowned centers of expertise such as ATI world. and SMES allow Royal Air Maroc to provide a service at the cutting edge of technology and fully meet the international Royal Air Maroc standards of air transport. Our ambition is fueled by our desire to maintain our level of A renowned requirements to the highest standards in the industry. expertise at your service Air hub RAM Handling Industry hub RAM Handling assists passengers of Royal Air Maroc Aero technic Industries Royal Air Maroc Express, created in June 2009, operates in transit, upon arrival or on departure, in all Moroccan Created in partnership with Air , Aero technic mainly domestic flights, with the exclusive goal of airports. Industries operates in the field of aircraft maintenance operating and developing regional and domestic air to meet the International norms and standards of HR & TRAINING hub transport. safety in air transport. Casa Aero Services hub Casa Aero is a joint venture between Royal Air Maroc Snecma Engine Services Atlas Servair and Boeing Training & Flight Services. It allows pilots Result of a partnership with the French group Snecma This subsidiary was created in partnership with the to benefit from an advanced simulator training to Service, this subsidiary is the only authorized service group Servair to set up multiple services ensuring the guarantee maximum safety and expertise. center in Africa for the repair and maintenance of comfort of passengers, including onboard meals. aircraft engines. Atlas Multiservices Atlas On line Established in 2007, Atlas Multiservices is assigned with STTS Maroc Royal Air Maroc The call center can be reached 24/7 for your the mission of recruiting staff for the companies of the STTS Maroc is the result of the association between reservations, purchase of tickets and customer service . Royal Air Maroc Group and selecting the best candidates Royal Air Maroc and the French group STTS whose Grouping of for our clients to receive a high quality of service. goal is to provide service to airlines for painting, Amadeus repair and cabin layouts of aircrafts. Diversified Skills Subsidiary founded in 1998 in partnership with RAM Academy Amadeus Global Travel Distribution, Amadeus Maroc RAM Academy aims to meet the needs of job training for offers technology solutions to travel agencies across Royal Air Maroc to offer the customer the best service. Morocco for purchases and sales of services for travel. Royal Air Maroc has a modern fleet. The regular renewal of its aircraft allows Royal Air Maroc to maintain a level of performance at the cutting edge of technology, to ensure an optimum safety and a level of comfort constantly improving. The fleet of Royal Air Maroc is composed of 53 planes of which one is dedicated exclusively to cargo operations.

Long-haul fleet Medium-haul fleet Fleet regional network Cargo 1 -400 30 -800 5 ATR72-600 1 Boeing 737-300 Length (m): 70.51 Length (m): 42.1 Cruising altitude (m): 7500 Length (m): 33.4 Wingspan (m): 64.9 Wingspan (m): 35.8 Cruising Speed (km / h): 450 Wingspan (m): 28.9 Cruising altitude (m): 11,000 Cruising altitude (m): 11,000 Seat Capacity: 70 Cruising altitude (m): 10,000 Cruising speed (km / h): 913 Cruising Speed (km / h): 850 Seat Pitch (in inches): Seat capacity: 498 Seat capacity: 159 • = 32 Seat pitch (in inches): Seat Pitch (in inches): • Economy Class = 29 • Business Class = 40 • Business Class = 40 • Economy Class = 30 • Economy Class = 31 4 -300 6 Boeing 737-700 Length (m): 54.9 Length (m): 42.1 Wingspan (m): 47.6 Wingspan (m): 35.8 Cruising altitude (m): 11,000 Cruising altitude (m): 11,000 Cruising Speed (km / h): 900 Cruising Speed (km / h): 850 Seat capacity: 234 Seat capacity: 114 Seat Pitch (in inches): Seat Pitch (in inches): • Business Class = 60 • Business Class = 40 • Economy Class = 31 • Economy Class = 32 fleet 2 Boeing 787-800 4 Embraer 190 Length (m): 57 Length (m): 36.24 Wingspan (m): 60 Wingspan (m): 28.72 Royal Air Maroc Cruising altitude (m): 13,106 Cruising altitude (m): 12,500 Cruising speed (km / h): 904 Cruising speed (km / h): 870 Seat capacity: 274 Seat Capacity: 96 Anticipated date of reception: Anticipated date of reception: December 2014 and March 2015 December 2014 Royal Air Maroc a naturally African company connecting Africa to the rest of the world

Thanks to its strategic hub in Casablanca, Royal Air Maroc lets you discover the world with over 90 destinations and more than 1,500 weekly flights connecting Africa, Europe, America and Asia. Over 31 destinations in Africa

Major player in Africa for 57 years, Royal Air Maroc now serves more than 31 destinations in Africa from the hub in Casablanca, thanks to an extensive network and the exceptional strategic position of its hub.

Royal Air Maroc also offers more than 4200 weekly flights connecting Africa to the rest of the world.

Heavily involved in the development of the continent, Royal Air Maroc has recruited a large part of its cabin crew from the African countries it serves.

Thus, in 2014, over one hundred air hostesses and stewards from sub-Saharan Africa have joined the company.

Royal Air Maroc A continuously increasing connecting traffic Where Africa 47% of passengers take connecting flights throughout the Royal Air Maroc network via the Casablanca hub.

Begins Royal Air Maroc is the leading company in West Africa. A CITY OPEN TO THE WORLD A BRIDGE BETWEEN THE NORTH AND SOUTH

Casablanca, the nerve center of the Moroccan economy, has become one With its exceptional geographical location, the hub of Casablanca offers, a of the most dynamic hubs and most popular destination for international large choice of flights and a seamless connection between Africa, Europe, companies. Casablanca is positioning itself as a major cultural metropolis with America and the Middle East. a strong identity and a major visibility on the African continent. It hosts, in Indeed, the Casablanca hub, the first hub in West Africa, is very important at this respect, many International events whether they are economic, cultural, the regional level. or artistic.

Casablanca A strategic hub Spacious cabins «Entertainment à la carte» With Royal Air Maroc, you travel on board safe and modern aircraft. A young The time will never be long enough on board! Thanks to the new individual fleet is mobilized to serve you. This fleet is composed of new generation touch screens* and our wide range of entertainment, enjoy a moment of fun and aircraft at the forefront of innovation: more legroom and comfortable seating, relaxation. With the new program of videos on demand, you can choose when to relaxing cabins... start, stop or pause your program. Royal Air Maroc makes your comfort and well-being its top priority! This gives you great flexibility and lets you enjoy the movie of your choice. A gourmet and sophisticated cuisine Our cabin crew offers you a large selection of newspapers and magazines to make Let yourself be seduced by our delicious cuisine and traditional recipes revisited your trip even more enjoyable. with modern tastes. At Royal Air Maroc, we offer varied gourmet meals. *Available on long-haul flights operated by B767 and B787 Discover a selection of fine Moroccan dishes, inspired from African and European cuisine, for an exceptional dining experience. Duty free shopping for your delight Royal Air Maroc At Royal Air Maroc, the traditional culinary expertise is reinvented by our chefs During all of our international flights, you can enjoy a wide selection of fine duty to offer modern twists to satisfy eclectic tastes. free products. enjoy a world The list of these products can be found in our flight magazine provided to all passengers onboard. of comfort Enjoy your flight, an opportunity to do last minute shopping and buy gifts for your loved ones. Business Class An exclusive service from At the airport VIP lounges Want some speed ... Your travel formalities simplified the airport Royal Air Maroc offers private rooms in more than 70 airports, including the At the airport, to save time and be in comfort, you will have a dedicated check-in Atlas VIP lounge in the Airport of Casablanca Mohamed V which offers a blend counter, a fast track* allowing you to be the first to pass through security. of sophistication and style. A truly tranquil space where you can work in *Available at some airports peace, eat or just relax. Its interior, harmoniously arranged with subtle and elegant colors and attentive Comfort, serenity, attention ... Before boarding and throughout service, is an invitation for relaxation and tranquility. The Atlas lounge has all the duration of your flight, we strive for your important well- the amenities for your comfort and a workspace equipped with all means of being. Your trip becomes a moment of pure relaxation and fun. communication as well as a free access to Wi-Fi. On board

Optimal comfort and dedicated service Our new menu, designed by internationally renowned chefs, will satisfy the most Royal Air Maroc renovates and modernizes its Business Class. All cabins are demanding palate. entirely in leather and limited to 12 people for your relaxation. On long-haul flights, Our products are carefully selected to guarantee the highest quality and freshness operated by B767, the seats become real reclining beds and are also equipped and our menus are changed regularly to satisfy you. with an «integrated automatic massage» function where you will find serenity and Enjoy a variety of dishes: Begin your meal with an assortment of appetizers be totally relaxed. The wraparound cover will ensure that your privacy is protected followed by a gourmet meal selected from a choice of hot dishes. After the meal, throughout the flight. Business Class we offer a cheese plate, an assortment of desserts, pastries and a basket of fresh A variety of entertainment fruit. A Nespresso * or a glass of Moroccan tea will be offered to prolong your A privileged pleasure. Royal Air Maroc has set up new entertainment system* for its passengers. *Available on some planes B737-800 moment up Accessible via a touch-screen, this software, intuitive and easy to use, will make your trip so enjoyable that you will not notice the time fly by. Work in tranquility and above Take control of your screen and choose from a wide range of entertainment: video, If you want to work, enjoy the inclination of your chair to get in a comfortable seating audio and games. Take advantage of our on demand program which includes more position. We provide you with USB ports * to recharge your phones and electronic than 45 video programs and over 150 music tracks. And for those who prefer to tablets, electric plugs to connect to your computers and reading lamps, to create an learn or read, Royal Air Maroc offers them a wide selection of newspapers and atmosphere conducive to concentration. magazines. Thanks to our noise reducing headphones, you can work in peace. *Available on long-haul flights on B767 and B787 *Available on long-haul flights operated by B767 and B787

A savory cuisine Enjoy a unique culinary experience in one of the finest restaurants in the sky. Tasty food served in fine china for moments of gastronomic excellence. At the Airport On board Economy class Pleasant check-in Optimum comfort Check-in and take your boarding pass from the dedicated counters with ease. Royal Air Maroc meets your demands in terms of quality of service and A trip that is well-being. On board, enjoy a bright cabin and the comfort of our new Exclusive services ergonomic seats which have been entirely redesigned to guarantee more synonymous Your children traveling alone? They will be taken care of by the staff of Royal Air legroom to provide a truly relaxing experience. with comfort Maroc who will ensure their safety and comfort. Gourmet menus Royal Air Maroc is making every effort to facilitate the flight for all of its customers. Discover a rich and generous cuisine. Royal Air Maroc offers a varied and tasty and relaxation menu that will delight gourmets along with a large selection of hot and cold beverages.

Escape! During long-haul flights, individual 8.9-inch screens are provided to enjoy a Tranquility, service and hospitality, on board the economy cabin, wide selection of music, programs and video games... USB* ports are also available on board to recharge your electronic devices. Want to read? Various everything was set up for your comfort, whatever the length of newspapers and magazines are available to ensure a real moment of escape. your flight. *Available on long-haul flights operated by B767 and B787 Magical universe, enjoyment for young travelers Young travelers are at the heart of our focus and of those of our staff trained to meet their needs and make Royal Air Maroc their trip an experience of joy and entertainment. To the delight of On board the plane, the little gourmets can be treated with a special menu that is suited to their tastes. And that their trip is a really entertaining, Royal Air Maroc offers its young passengers a small gift young travelers called «A magical universe,» a game for every age. Moreover, at the airport, children traveling alone are welcomed at the check-in counter by our employees who take care of them throughout their trip. An area has been specially designed for them at the lounge in Mohammed V, a real fun area equipped with game consoles and TV screens, where everything has been designed to offer an entertaining and welcoming environment. 24H / 24 and 7/7 Customer Service At Royal Air Maroc, we are committed to assist our customers before, during and after their trip and provide them with a 24/7 assistance. Our client advisors are at your service to assist you and answer all your questions wherever you are, through our website www.royalairmaroc.com or our call center. At Royal Air Maroc, we are committed to carefully review your request and reply as soon as possible. To contact us by phone, our client advisers are available to answer all your requests *. *6 languages: , French, English, Spanish, Italian and German. If you prefer to contact us by email, send us an email to: [email protected] An acknowledgment of your email will be sent to you with a tracking number for a personalized handling of your request. At Royal Air Maroc, client support is a priority.

Our call centers Morocco : 08 9 000 0800/080 202 02 02 England : 020 730 75 800 Customer Service or 3 260 say «Royal Air Maroc» : 21 350 00 20 Safar Flyer : 089 000 0600 Canada : 0514 285 14 35 Accessible any Baggage tracking : 089 000 0700 : 1 800 344 6 726 International : 00 212 522 48 9797 : 800 254 740 time for a trip France : 0820 821 89 89 89 821/0820 or 3 260 say “Royal Air Maroc” with great peace : 902 210 010 : 022 731 77 54 of mind Belgium : 02 219 30 30 Netherlands : 020 515 85 90 : 069 92 00 14 61 Safar Family, an immediate benefit for the whole family! Safar Corporate, benefits for your company and employees!

By choosing the Safar Family program, you get access to Miles faster than Thanks to the Safar Corporate program, your company enjoys 30% additional you can imagine. bonus miles for any flight taken by your staff with Royal Air Maroc, whether The Safar Family program allows members of the same family, already Safar Flyer the flights are for business or personal use. members, to consolidate all their miles into a joint account called a Safar Family This way, your company quickly accumulates Miles redeemable for air tickets account. and upgrade awards creating savings to its travel budget! Join Safar Flyer and access a world of privileges. With each activity you have with Whenever a family member uses their individual Safar Flyer card, their Miles are Royal Air Maroc or our partners, you will earn Miles redeemable for air ticket s, credited to their personal account. They are then automatically grouped into the Safar Flyer also allows the managers of your company to benefit from several upgrade awards, extra baggage awards... Safar Family account, even if you are not traveling together! advantages that will make their travel experience pleasant thanks to Business Sign up now by visiting the «Safar Family» section of our website www.safarflyer.com Partn’Air cards. For more details, please contact your travel agency or your The more you travel, the more you’ll be surrounded by exceptional attention Safar Flyer Royal Air Maroc Account Manager. The more you use your Safar Flyer card, the faster you will progress from level Blue For more information on Safar Flyer offers and products, please visit to Silver and then Gold that gives you access to a wide array of benefits. Enjoy your www.safarflyer.com Upon transition to the Silver level, you get to check-in at the Business Class counter, have access to VIP lounges in Morocco, extra baggage ... and exclusive rewarding trips! offers from our partners. Sign up now by visiting our website www.safarflyer.com Prestigious partners

Royal Air Maroc has established 60 interline agreements, 40 SPA tariff agreements and 8 code share agreements. With our elite partners worldwide, we offer you access to an even larger network and high level quality of service Casablanca, shopping destination , the mythical beach, and walks on the coast road... For cultural and sport activities, the Moroccan capital will A dynamic, modern, active city, Casablanca has Like Matisse, Paul Bowles and Samuel Beckett, delight you. become, with the opening of large shopping centers, discover the charm of the Tangier cafés. Magic is Casablanca-: 7 flights / week a real shopping and entertainment destination. always waiting for you in these mythical places: Grand Café de , Café de France, El Minzah, , Royal Air Morocco allows you to discover several Fez, a cultural and religious Continental hotel, every place has a story. A home other Moroccan cities: destination and source of inspiration for artists since the Casablanca-Dakhla 7 flights / week Imperial city, capital of handicrafts, with its medina Nineteenth century, Tangier is the good life itself. Casablanca- 7 flights / week listed as World Heritage by UNESCO, Fez is the cultural Casablanca-Tangier: 9 flights / week Casablanca-Tantan 5 flights / week destination par excellence. Fez offers the opportunity Casablanca-Guelmim 5 flights / week , sun and beach for a spiritual pilgrimage, the Tijanya Ziyara. Casablanca-Ouarzazate 4 flights / week Casablanca-Fez: 7 flights / week City of renewal and easy living, Agadir promises Casablanca- 4 flights / week an ideal stay in any season. A seaside resort par Casablanca-Errachidia 3 flights / week Marrakech, a must see excellence, sunny throughout the year, the city offers Casablanca-Tetouan 3 flights / week More than just a city, Marrakech is a gem polished by sailing, wind surfing, horseback riding, tennis, sports, Casablanca- 3 flights / week Morocco history and hospitability. golf, and is home to a marina that accommodate The legendary Jamaa Lfna, Majorelle gardens, the hundreds of pleasure boats. Casablanca-Zagora 2 flights / week Koutoubia, the Palmeraie ... The Red City offers simple Casablanca-Agadir: 35 flights / week An Exceptional pleasures to those who are guided by the desire to discover. Rabat, a city with the good to life tourist Casablanca-Marrakech: 35 flights / week Ocean, medina and Kasbah of Udayas are the destination , the peaceful heartbeat of the Moroccan capital. Majestically beautiful and proud of its heritage, Rabat will make Encounter the magical and enchanting music of the you discover the treasures hidden behind its walls. Gnawa, their dances and their chants and discover one of the best surf spots in Morocco ... Essaouira is For leisure, Rabat offers an incredible range of a place where nature is in harmony with culture. leisure activities for everyone: art galleries, golf, Golf under the sun in Agadir At the gates of the Atlas in Marrakech

Agadir has become in a recent years the destination of choice for Golf, passion, culture ... Marrakech has three fabulous golf courses Morocco has more than 28 golf courses spread throughout its golfers! Between the green fragrant eucalyptuses, pine, tamarisk and that have a unique background dominated by the eternal snows of territory. With Royal Air Maroc, discover all the golf destinations the enchanting crystalline sea, shines a bright sun. the Atlas. in Morocco. • Agadir Royal Golf (9 holes) designed by Wilson • Amelkis Golf (27 holes) designed by Cabell B. Robinson • Les Dunes Golf Club Méditerrannée (27 holes) designed by • Palmeraie Golf Club (27 holes) designed by Robert Trent Jones Cabell B. Robinson • Royal Golf of Marrakech (27 holes) • The Soleil Golf Club (36 holes) designed by Muella and Courbbin • The Ocean Golf Club (27 holes) designed by Belt Collins • Essaouira Golf Mogador (18 holes) designed by Gary Player Preferred Destination for Incentives With its landscapes and upscale amenities, Morocco offers all you want to combine a change of scenery with an amazing experience. the heart of culture Through tents with views of the desert, exotic terraces or No fewer than 10 wonderful golf courses to play while immersing breathtaking hammams……., everything is there to motivate teams , yourself in the imperial capitals of the Kingdom. And the beaches organize incentive programs and team building through experiences are never far away. out of the norm and breathtaking settings similar to the Arabian Royal Golf Dar Es Salam (45 holes) designed by Robert Trent Jones • Nights . • Royal Golf of Fez (18 holes) designed by Cabell B. Robinson • Royal Golf of Meknes (9 holes) The dedicated teams of Royal Air Maroc will accompany you to Morocco • Royal Golf of Benslimane (27 holes) transform your projects into genuine moments of enchantment and • Royal Golf of El Jadida (18 holes) discovery. The dream • Royal Golf of Mohammedia (18 holes) Backed by decades of experience in the field, several large companies • Royal Golf University of Settat (9 holes) choose us to handle the logistics of their events, bringing group of destination • Golf of Bouznika Bay (9 holes) all sizes from 50 to 2000 people. for Golfers By the Mediterranean coast Frequencies of flight from Casablanca At the foot of the Rif, the two golf courses allow you discover Casablanca-Marrakech 35 flights / week Tangier, the pearl of Detroit, and Tetuan, the Arab-Andalusian city Casablanca-Agadir 35 flights / week declared as world heritage by Unesco. With Royal Air Maroc, all golf lovers benefit from the free transportation Casablanca-Tangier 9 flights / week • Royal Golf of Tangier (18 holes) designed by Cotton and Penninck of their first golf bag weighting up to 23 kg. • Royal Golf of Cabo Negro (18 holes) designed by Hawtree & Casablanca-Fez 7 flights / week Royal Air Maroc, the official airline of the Hassan II Golf Trophy. Sons in 1976, revisited by Cabell B.Robinson Casablanca-Rabat 7 flights / week • Facing the Atlantic, Mazagan Golf Club (18 holes) designed Gary Player As a modest contribution to the African emergence, our company decided to provide support to affirm the strengths of the culture of the continent, the holder of enduring values shared by African societies and the purest conveyor of our rightful claim to participate in the sharing and the building of a universal civilization. Our contribution to the efforts of the African artists worldwide, at home and elsewhere, is to assist them in their travels, as much as our resources will allow, building this African Continuing its commitment in its historical and continental multiculturalism, necessary for the construction of a continental context, Royal Air Maroc mainly focuses its support to the identity, strong and calm, able to master the challenges of cultural development of the African continent. development. As such, we are proud to be the Official Airline of the following major African artistic events: From Tangier to and Cairo, thanks to these people • The International Film Festival of Marrakech creating a voice, from one work of art to another one, who • The Market for African Performing Arts in Abidjan (MASA) Royal Air Maroc look like us and bring us together, which is both an expression • The Biennial of Contemporary African Art in of our identity and a part of us in the world. This uninhibited The Pan-African Festival of Cinema and Television of gives wings • African voice, real and ambitious resonates like a beautiful Ouagadougou (FESPACO) echo at the final verses of William Ernest Henley’s Invictus, so Through its support of artistic and cultural events, Royal Air Maroc to culture often repeated by the late Nelson Mandela: «I am the master of defends the values of tolerance, openness and multiculturalism. my fate. I am the captain of my soul. « , CEO of Royal Air Maroc. From the catalog «legitimate abstractions», published during the exhibition of the Dakar Biennale in 2014. Royal Air Maroc was voted best

Regional Airline Royal Air Maroc received the award for best regional airline to Africa at the annual Skytrax 2014 World Airline Awards held during the Farnborough to Africa air show in the UK.

The Skytrax Award for Best Regional Airline to Africa is a public acknowledgement of excellence and an accolade of the highest honour. It is a deep and fitting tribute to achievement, hard work and dedication. It is also an inspiration to strive for better

Edition 2014