From: USMarketing Sent: Friday, June 09, 2017 4:42 PM Subject: Flight Interruptions – Update #7

Qatar Airways Flight Interruptions - Update # 7

June 9, 2017

Dear Valued Partner,

At Qatar Airways, our goal is always to provide the best customer service possible. As a result, we have continued to update our policies to ensure our passengers affected by the suspension of flights to Bahrain, Egypt, Saudi Arabia, and the United Arab (UAE) are supported. Specifically, we have expanded on which carriers Qatar Airways passengers can be re-accommodated within 72 hours of travel to include Aegean (A3), (JL), Malaysian Airlines (MH), (ME), (PC), (PR), and Royal Air Morac (AT); in addition to (AA), (BA), (CX), (KA), (AY), Latam (JJ), Latam (LA). These new policies are effective as of this notice for all ticketed passengers for travel, June 5th, 2017, until further notice and are explained below. Qatar Airways' operations remain unchanged from this morning’s communications and we continue to operate globally to all but the 17 suspended destinations.

Our call center team are prepared to offer any assistance you require and the call back feature on our website persists. Additionally, your Qatar Airways Sales Representative remains available to support you with any additional questions or concerns.

As we head into the weekend, we will plan to send our next update email on Monday, June 12th, 2017.

We wish you a pleasant weekend and thank you for flying with Qatar Airways

Sincerely,

Qatar Airways

Going places together. qatarairways.com

Suspended Destinations:

 Bahrain – Manama  Egypt – Alexandria, Cairo, Luxor  Saudi Arabia – Abha, Damman, Gassim, Hofuf, Jeddah, Medina, Riyadh, Taif, Yanbu  United Arab Emirates (UAE) – Abu Dhabi, Dubai (DXB and DWC), Ras Al Khaimah, Sharjah All regularly scheduled QR Flights operating to/from Kingdom of Saudi Arabia (KSA), United Arab Emirates (UAE), Bahrain (BHR) and Egypt (EGY) have effectively been suspended.

Please note that canceled flights might still show HK status in the PNR, hence ensure that segments, e-tickets and EMDs are regularized according to options given below. Passengers are allowed to make one change free of charge for travel dates mentioned below.

This policy applies only to passengers who are due to travel on QR operating flights to/from KSA, UAE, BHR, EGY and holding a confirmed reservation and a confirmed ticket issued on canceled flight(s), for travel from June 5th 2017 until further notice.

The following options are available:

1. Rebook on another QR service between DOH and original aforementioned origin/destination (and any QR connecting flight which is part of the original ticket) free of charge, under the following conditions: o The new dates of travel to/from aforementioned origin and destinations must be within 90 days of the resumption date of operations. o Rebooking should be made in the original ticketed class. Where this is not available, rebooking should be made in the lowest available class in the same cabin. 2. Rebook on partners of American Airlines (AA), Finnair (AY), British Airways (BA), Cathay Pacific (CX), Cathay Dragon (KA), Latam Brazil (JJ), Latam Chile (LA), Malaysian Airlines (MH), Japan Airlines (JL), Pegasus Airlines (PC), Philippine Airlines (PR), (A3), Royal Air Morac (AT), Middle East Airlines (ME) only,free of charge, under the following conditions: o The new dates of travel to/from aforementioned origin and destinations must be within 7 days after original travel date. o Eligible for passengers holding tickets for flights departing within the next 72 hours. o Rebooking should be made in the lowest available class in the same cabin. o Origin and destination after re-protection must remain the same. 3. Free of charge re-protection on OAL is not permitted. 4. Rebooking onto a code-share marketing is not permitted. Use prime operating flight number at all times. Conditions for rebooking:

 Addition or change of interline feeder flight(s) within the same cabin is permitted, provided origin and destination remains same.  Rebooking in a higher cabin is not permitted.  For KSA, UAE and BHR flights cancellations: o Rebooking on QR operating flight to/from another closest point in Kuwait and Oman is permitted (subject to documentation checks). o The new date of travel must be within 90 days of the original.  For EGY flights cancellations: o Rebooking on QR operating flight to/from another closest point in Jordan, Kuwait, Lebanon and Oman is permitted (subject to documentation checks). o The new date of travel must be within 90 days of the original.  Tickets must be reissued with an endorsement “INVOL DUE … FLT CANCELLATIONS”. Please specify KSA/UAE/BAH or Egypt respectively.  Bookings must be updated with “SROTHSZZ INVOL DUE … FLT CANCELLATIONS”. Please specify KSA/UAE/BAH or Egypt respectively.  157 E-tickets issued by Travel Agents which have not been exchanged/reissued by QR can be exchanged/reissued by the same Travel Agent  157 E-ticket which a customer has kept open for future use and now presented for rebooking – Contact Qatar Airways office or Contact Center only. Conditions for refund of 157 documents:

 Full Refund of unutilized value on e-ticket is permitted by using involuntary refund options (TRF/INVOL entry). This will ensure refund of Service Charge (Ticketing Fee) collected on e-tickets issued by QR directly. Please note that this is exceptional process only for current situation.  157 E-tickets issued by Travel Agents which have not been exchanged/reissued by QR can be refunded by the same Travel Agent.  Full Refund of unutilized value is permitted.  Standard refund calculation method shall apply by deducting utilized value of the fare.  Refund value must not be calculated by proration  All unutilized values of purchased products and services associated to aforementioned canceled flights via 157 EMD-A or 157 STPC e-ticket vouchers can be refunded via automated Refund Notice.  157 E-ticket already reissued INVOLUNTARY due to reasons in this commercial policy, can be presented for refund upon passenger’s decision not to travel. Passengers affected by violation of Minimum Connecting Time (MCT) or Misconnection, the conditions for rebooking are as follows:

 Rebook onto earlier or next QR flight from/to the same origin/destination. Rebooking should be made in the lowest available selling class within the same cabin. No difference of fare or taxes to be collected from passenger. Penalties due to rebooking are waived.  Rebook onto earlier or next QR operating flight from/to a different origin/destination within same country or within 500-mile radius and whichever is more flexible for the customer. Rebooking should be made in the lowest available selling class within the same cabin. No difference of fare or taxes to be collected from passenger. Penalties due to rebooking are waived.  Scenarios where OAL is involved in itinerary: Rebook onto earlier or next same OAL flight (or another OAL flight as allowed in Fare Basis Rules) from/to the same origin/destination. Rebooking should be made in the applicable selling class.  Rebook onto earlier or next oneworld flight from/to the same origin/destination. Rebooking should be made in the lowest available selling class within the same cabin. No difference of fare or taxes to be collected from passenger. Penalties due to rebooking are waived. Conditions for refund:

 Receive a full refund of unutilized value. Penalties due to refund are waived. Other General Conditions:

 For all Group bookings, please contact nearest Qatar Airways office or Contact Center.  For passengers holding a confirmed reservation to travel on the above mentioned affected destination/flights, but who do not hold a confirmed ticket, the normal fare rules apply.  Passengers holding 96 hours transit visa: o Under this exceptional policy, passengers who have been rebooked on OAL inbound flight to DOH can use approved 96 hours transit visa, provided they are holding 157 e-ticket for entire journey with onward connection on QR operating flight number. o The following SSR message will have to be updated and inserted in the PNR: SRCKINYYHK1-96HRS TRANSIT VISA NO 123456789000 VISA EXPIRY 20may2017 AVBL ON ARRVL THIS IS YR AUTH TO EMBARK PAX.

Qatar Airways [email protected] P.O. Box 22550 Doha, Ad Dawhah 22550 Qatar