COMMUNITY ENGAGEMENT STRATEGY 2018-2028
www.georgesriver.nsw.gov.au IN RECOGNITION OF THE BIDDEGAL PEOPLE
Georges River Council acknowledges that the Biddegal people of the Eora Nation are the traditional inhabitants and custodians of all land and water in which the Georges River region is situated. Council recognises Aboriginal people as an integral part of the Georges River community and highly values their social and cultural contributions. Georges River Council is committed to showing respect for Aboriginal people as Australia's First Peoples. Council has adopted the practice of acknowledging the Traditional Custodians of Country at events, ceremonies, meetings and functions.
2 Georges River Council // Community Engagement Strategy CONTENTS Introduction...... 4 Our responsibility...... 5
PART A: OUR ENGAGEMENT APPROACH AND FRAMEWORK...... 8 Who is this strategy for?...... 7 What is community engagement?...... 7 Why is community engagement important?...... 7 Our engagement commitment to you...... 8 Engagement principles ...... 8 Our community...... 10 How we developed the Strategy ...... 12 Background research...... 12 Key findings...... 13 Our engagement framework...... 16 Engaging with our community...... 17 Engagement framework...... 18 Communications tools...... 19 Protecting your privacy...... 21 Engagement timeframes...... 21 The feedback loop...... 22 Monitoring and evaluation...... 23
PART B: ENGAGEMENT TIMEFRAMES...... 24 PART C: NOTIFICATION PLAN...... 30
Georges River Council // Community Engagement Strategy 3 INTRODUCTION
The Georges River Council Community Engagement Strategy sets out our commitment to engagement with the community. It establishes guiding principles to ensure community engagement is purposeful, timely, genuine, inclusive and transparent.
Community engagement plays a vital role in Participation Plans (CPPs). This Engagement shaping local outcomes and is an important Strategy addresses the requirements set out by way for us to gather valuable information to the Department of Planning and Environment assist in better decision making. (DP&E). Council has developed this strategy to clearly This document is a publicly accessible guide how and when we engage with our document that provides: community. Part A - Our engagement approach and This strategy has been informed by feedback framework to guide how and when we engage Georges River Councilfrom // Communitya wide rangeEngagement of individualsStrategy and groups with our community. This considers the across the Georges River area. This feedback requirements of both the EP&A Act and Local has provided us with a clear understanding of Government Act 1993. the community’s expectations and the desired level of engagement with Council. Part B - Our engagement timescales, relevant to Schedule 1 of the EP&A Act. Recent reforms to the Environmental and Planning Act 1979 (EP&A Act) require Part C - Notification Plan outlining the Councils across NSW to prepare Community notification requirements for different types of development applications. This strategy is supported by an internal Council Staff engagement toolkit. OUR RESPONSIBILITY
This document meets Council’s legislative requirement under the Local Government Act 1993 to provide a Community Engagement Strategy and the Environmental Planning and Assessment Act 1979 to prepare a Community Participation Plan. The Local Government Act identifies community participation as a guiding principle of local government and stipulates that community engagement should be based on social justice principles. The Environmental Planning and Assessment Act encourages effective engagement with the community to provide meaningful opportunities for participation in planning matters.
Environmental Planning and Local Government Act 1993 Assessment Act 1979
Requirement for Community Requirement for Community Participation Plan Engagement Strategy
Georges River Council Community Engagement Strategy
INFORMS
Engagement on Council’s strategies and policies including: • Community Strategic Plan • Local Strategic Planning Statement • Other related planning matters including Development Control Plan, Local Environmental Plan etc. (See Part B).
Figure 1 - Community Engagement Requirements Sources: www.olg.nsw.gov.au, www.iap2.org, www.planning.nsw.gov.au, www.legislation.nsw.gov.au
Georges River Council // Community Engagement Strategy 5 PART A OUR ENGAGEMENT APPROACH & FRAMEWORK
6 Georges River Council // Community Engagement Strategy OUR ENGAGEMENT APPROACH
WHO IS THIS STRATEGY FOR? THE BENEFITS OF COMMUNITY ENGAGEMENT This strategy is of interest to all individuals and groups who live or work in the Georges River INCLUDE: Local Government Area (LGA), or are affected by Council’s decision-making processes within 1. Better project and service Georges River. delivery outcomes. We actively encourage our community to get involved in community engagement. 2. Improve quality of policy being developed. WHAT IS COMMUNITY ENGAGEMENT 3. Strengthen relationships with individuals and Community engagement is the act of community groups. informing, consulting, involving, collaborating and empowering individuals and groups on 4. A process to ensure relevant topics, issues or decisions that may Council is meeting local affect their everyday lives. This might include issues specific to homes, businesses or needs. neighbourhoods. This may involve sharing information using a variety of channels and 5. Creates opportunities seeking community feedback in person or to discuss complex and online. emerging issues. WHY IS COMMUNITY 6. Opportunities for a ENGAGEMENT IMPORTANT? diversity of voices to be heard. Community engagement is the foundation to good governance. It allows us to identify and address local ideas, concerns and opportunities by involving the public in relevant processes that affect them and their community. Community engagement does not replace the decision making functions of Council, rather it informs and guides it.
Georges River Council // Community Engagement Strategy 7 OUR ENGAGEMENT COMMITMENT TO YOU
This strategy is supported by five overarching principles which will guide and inform our approach to all community engagement.
ENGAGEMENT PRINCIPLES These principles have been informed by the Community Vision Statement, Council values and the social justice principles of equity, access, participation and rights.
Community engagement is purposeful. We will ensure that we know why 1 and who we are engaging so that community engagement is purposeful and meaningful.
Community engagement is timely. We will engage early and provide various 2 opportunities for the community to comment and provide feedback.
Community engagement is genuine. We will be clear about your level of 3 influence and state why we are seeking your participation.
Community engagement is inclusive. We will provide information that is 4 accessible for all.
Community engagement is transparent. We will update you on how your 5 feedback has helped shape decision making.
8 Georges River Council // Community Engagement Strategy TRANSLATION INTO COMMUNITY LANGUAGES
Council is committed to ensuring community engagement is accessible and inclusive across all communication platforms to ensure members of culturally and linguistically diverse communities and community members with access issues are able to engage to with Council.
Council’s website offers a content translation conversion service using Google Translate and promotes Council’s Translation and Interpreter Telephone Service (TIS Phone: 131 450) on the footer of every webpage across the platform.
We strive to ensure all members of our community are able to access Council’s key strategic documents which guide all of Council’s activities and, accordingly, are embarking on redesigning these documents to incorporate a brief document summary translated into the top four community languages spoken in the Georges River area.
Georges River Council // Community Engagement Strategy 9 OUR COMMUNITY
Georges River is a diverse community, comprising residents from a diverse range of cultural backgrounds and ancestry.
As the population of Georges River continues to The snapshot on the following pages provides grow and evolve, we will adapt our engagement an overview of key demographic statistics approach to be responsive to changing relevant to this strategy. It also provides a demographic and community needs. summary of the expected changes in population and households over the next 20 years.
POPULATION AGE OF RESIDENTS
156, 293 70 - 84 years In 2016 85+ years 60 - 69 years 8% 3% 0 - 4 years 10% 188,188 6% In 2036 (projected) 50 - 59 years 13% 6% 5 - 9 years
GENDER 48.9% 5% 10 - 14 years 7% Male 35 - 49 years
51.1% Female 6% 25% 15 - 19 years 20 - 34 years
These statistics have been gathered using 2016 census data from the Australian Bureau of Statistics.
10 Georges River Council // Community Engagement Strategy OUR COMMUNITY
HOUSEHOLD COMPOSITION
18% 38% 22% 10% 4% Lone person Couples with Couples without One parent Group households children children families households
TOTAL NUMBER OF DWELLINGS TENURE 33.1% 53,977 54,491 Fully Owned In 2016 In 2036 29.8% Mortgage
53.2% 16.3% 29.5% 30.8% Single house Medium density Higher density Rental housing housing
ANCESTRY EMPLOYMENT 93.5%
Employed 27.8% 16.3% 15.5 % Chinese English Australian 25.4% Professionals
LANGUAGES OTHER THAN ENGLISH 15.6% Clerical and SPOKEN AT HOME administrative workers Managers 9.9% 5.4% 12.1%
14.3% Cantonese Greek Mandarin
Georges River Council // Community Engagement Strategy 11 HOW WE DEVELOPED THIS STRATEGY
BACKGROUND RESEARCH A range of information was collected from respondents relating to the following themes: This strategy has been informed by a • Council’s brand comprehensive community engagement process, involving random telephone surveys, • Our community’s involvement with Council online surveys, intercept surveys and focus • Council’s communication channels groups. • Council’s engagement approach
SUMMARY OF RESEARCH METHODS ü 606A PHONE SURVEYS 155 857 ONLINE SURVEYS PARTICIPATED 42 FOCUS GROUP Ñ 54 PARTICIPANTS INTERCEPT SURVEYS ß
Community consultation occured 17 October -12 November 2018
12 Georges River Council // Community Engagement Strategy KEY FINDINGS