Challenges and lessons learnt from Typhoon Mangkhut

Allan Fung, Infrastructure Maintenance Manger – and

MTR Corporation 5/13/2019 Page 1 Agenda

Preparation

Challenges

Lessons learnt

Staff appreciation

MTR Corporation 5/13/2019 Page 2 Preparation – Staff standby

Rolling stock depot Infrastructure rapid response unit

Station back of house Control centre war room

MTR Corporation 5/13/2019 Page 3 Preparation – Gear up

Screen mesh for road vehicle Tree team and contractor staff

Road – Rail Vehicle for Recovery train for heavy rail

MTR Corporation 5/13/2019 Page 4 Preparation – while trains were still running

• Inspection from driving cab

• Sand bags at critical locations

• Elevated PPE for staff

• Enhanced customer care

MTR Corporation 5/13/2019 Page 5 Challenges – Tree falling on tracks

Tree branches entangling the overhead lines Fallen trees blocking the tracks

MTR Corporation 5/13/2019 Page 6 Challenges – Roads blocked • We were basically trapped en route to the incident sites.

MTR Corporation 5/13/2019 Page 7 Challenges – Extensive damage, long recovery

• Recovery could only start at around 19:40 of 17 Sep. • The damage to the whole network was very extensive. Recovery extended to the daytime of 18 Sep especially on East Rail Line and Light Rail. • Tree trimming by arborists during traffic hours. • It took almost 2 days to finish.

MTR Corporation 5/13/2019 Page 8 Challenges – Upsurge of service demand

• Crowd management

➢ KOT, TAW, SHT, TAP & SHS

➢ Shuttle bus operation Sheung Shui ➢ Police assistance

➢ Crossline manpower support

➢ Over 4,000 station staff Shatin have been mobilized throughout Mangkhut’s battering

Tai Wai MTR Corporation 5/13/2019 Page 9 Challenges at East Rail Line

EAL resumed train service at 18:56

MTR Corporation 5/13/2019 Page 10 Challenges at Light Rail

40 Fallen tree reports • District : 15 locations • District: 21 locations • District: 1 location • Corridor: 3 locations 8 Locations where OHL equipment was damaged • Stop Siu Hei • Yau Oi Loop • Stop Ming Kum • Stop • Stop between and Tong Fong Tsuen • Stop Wetland park • Stop Hang Mei Tsuen • Stop Shui Pin Wai 3 Flooding Area

MTR Corporation 5/13/2019 Page 11 Lessons Learnt

• More efficient tools, faster tree cutting.

• Unmanned vehicles, strategic CCTV coverage etc, avoid being kept in the dark during typhoon no.9 and 10.

• Better coordination on partial resumption of train service.

• Even better customer communication, Traffic News.

• Feasibility study for “no tree zone”.

MTR Corporation 5/13/2019 Page 12 Staff Appreciation

Typhoon staff deployment Dept Engineering Station and Total others No. of Staff 1,300 4,800 6,100

• Over 6,000 staff deployed.

• Various appreciation functions conducted.

• A video clip on MTR’s Facebook to recognized their effort.

MTR Corporation 5/13/2019 Page 13