C A R L I N G T O N C O M M U N I T Y H E A L T H C E N T R E

ANNUAL REPORT 2019-2020

www.carlington.ochc.org OUR MISSION To improve, support and promote the health and well- being of the people and diverse communities we serve

OUR VISION A healthy and inclusive community for all

OUR VALUES These values guide the work of CCHC board, staff and volunteers: Respect Inclusiveness Quality Collaboration Learning and Growth Person- and Community-Centered Care Safety Resourcefulness

The Mission, Vision and Values were developed by the Board of Directors in consultation with clients, community partners, volunteers and employees and formally approved by Board of Directors on January 15, 2013

A N N U A L R E P O R T 2 0 1 9 - 2 0 2 0 P A G E 0 1 Message from the Board Chair and the Executive Director Linda Savoie and Cameron MacLeod

In 2019-2020, Carlington adults. Action teams have enjoyed many achievements been formed around both of that are worthy of mention. these groups and work is clear. During this time, staff We are pleased to share a few underway, with Carlington were asked to pivot from their highlights. supporting the work of both normal work and ensure that When the six tables. services continued to our most Community Health Centres In April, we welcomed our vulnerable neighbours, who were (CHC) embarked on the new neighbours to the Ottawa faced with circumstances that development of a collaborative Community Housing exceeded their capacity to cope. strategic plan, it was done in Corporation (OCH) With the support of our funders, anticipation of significant apartments, which are part of the teams responded with changes to the way that health the building expansion at 900 compassion, determination and and social services would be . Our staff professionalism; and literally delivered in . As it ensured that the new everyone that needed our help turns out, the commitments to residents were welcomed and received support. Substantial access, quality and leveraging made aware of the services of investments were made in virtual of the collective capacity of the CHC. The partnership care, as we moved staff off-site the centres turned out to be with OCH is continuing to and scaled back services at the the cornerstones of what build as we share the centre. These changes have would be a significant series of responsibility of providing opened up new horizons for how events that will shape the support for these tenants. we work, and in many cases they health care systems in Ottawa In March, after ten years of will actually enhance for the next generation. anticipation and work we accessibility and remove barriers. With the Minister’s finally received approval from Much of the next fiscal year announcement in April 2019 the Ministry to begin work to will be dedicated to the safe of the Province’s shift to a fit out the new clinic; and then recovery from the pandemic – model called “Ontario Health move on to the renovation of taking stock, understanding the Teams” (OHT), the six CHCs the “schoolhouse” on Merivale new risks and responsibilities of recognized an opportunity to Road. The clinic will be the post-COVID-19 era; and bring the strategic plan to life. completed in October 2020, ensuring that services remain The enthusiasm was and and the entire project will be strong and sustainable for those remains palpable. completed by December 2021. who seek us out. After six more months of The new space and We wish to thank our staff hard work, we received word configuration will ensure for their dedication, creativity on December 6, 2019, that the enhanced access to clients, and leadership; our Board for Ottawa Health Team/Équipe better space for our staff and a its support and guidance; our santé Ottawa, comprised of welcoming environment for partners for the commitment to the six CHCs and over sixty our community. ensure that every gap was filled community organizations had In March, Carlington, along for our clients; our funders, signed on as partners was with all other community particularly for offering the designated as one of the first organizations in Ottawa was flexibility to offer seamless 23 OHTs in the Province. Two forced to make significant transitions to our pandemic priority groups were identified changes to its services, in light response; our elected officials for our efforts in the first of the ravages of COVID-19. at all levels of government for year: people struggling with We moved quickly to address their guidance and willingness mental health and substance needs that emerged, as the to engage and help; and to our use disorders; and frail older reality of the situation became community for its generosity, in donations and in spirit.

A N N U A L R E P O R T 2 0 1 9 - 2 0 2 0 P A G E 0 2 Program Highlights

The Healthful Food 16 clients now receiving Working Group was busy individual Cognitive hosting container Behavioural Therapy gardening workshops for within the ACT model. the Alexander, Lepage and ACTT supported 7 clients Caldwell communities and to move into their planting vegetables both independent apartments indoors and out to for a total of 9 clients distribute to children in through our rent the After School supplement program in Programs. partnership with CMHA. In its third year housed at Within the past year, 85 CCHC, the Garden Tower ACTT clients incurred 629 made it possible to grow days of hospitalization. lettuce, bok choy, basil, Those same clients cucumber and cilantro! incurred 20,343 days of The community was hospitalization in the two grateful for all the fresh years prior to coming into food donated through the the ACTT. Garden Tower. Assessed 10 clients from This year, the the priority and general MarketMobile truck and ACTT central intake trailer stopped weekly at waitlist. the Caldwell stop selling Hosted several students: healthy, fresh and 3 Psychiatry Residents, affordable food. 2 Medical students, Carlington partners come 1 Physician Assistant, together several times a 1 Master’s of Social Work. year to host annual, well- The Seniors Soup Group loved community-building cooks nutritious soup and events! This included a discusses healthy eating Day Event at tips Caldwell attended by Worked closely with our more than 350 new neighbours at 1290 neighbours; Alexander Coldrey to engage them in Family Fun Day, a great social,recreational and example of what solid educational activities. collaboration and From karaoke to cards to partnerships in the soup-making to community can achieve; community meals to and the Movie in the Park computer workshops, the event featuring "How to seniors appreciated Train Your Dragon: The learning new skills and Hidden World" with feeling welcomed into snacks and popcorn! their new community.

A N N U A L R E P O R T 2 0 1 9 - 2 0 2 0 P A G E 0 3 Program Highlights

We collaborated with Ottawa Community 2019-2020 marked the Housing and the City of opening of our new "2019-2020 marked the Ottawa to organize a EarlyON program: new opening of our new EarlyON youth event focused on locations in the program" what it takes to be a community, new university student athlete. programs, new hours, a Saturday morning playgroup, an evening playgroup, as well as a brand new BEAUTIFUL playroom at 900 Merivale! Our Family Support Workers continue to provide valuable 1-on-1 and group-based Cuts for Kids is a brand parenting and family new partnership for support, complementing CCHC that provided free our EarlyON services for a haircuts to children. whole family support We hosted two of the final approach. performances by Increased demand for our Community Acting Prenatal Breastfeeding program has doubled the Together, a joint initiative frequency of sessions, spearheaded by now twice a month year- the Community round. Development Framework and Crime Prevention Annavale Headstart Ottawa to combat low- Nursery School started an level violence by bringing extended program for together residents from earlier drop-off and later across the city to pick-up of our little pre- participate in a theatrical schoolers, enabling production. several families to find Two of our Carlington meaningful employment, residents were supported and facilitating enrollment to participate and become in adult study program for certified in Creating the others. Annavale started its Change We Want training. partnership with The goal is to build skills, Crossroads Children knowledge and Mental Health Centre and confidence to make First Words. Both services positive changes in the are onsite each week, to local community by ensure specialized working together. support services are easily accessible.

A N N U A L R E P O R T 2 0 1 9 - 2 0 2 0 P A G E 0 4 Program Highlights

During winter, the students increased their The After School Program craft and arts skills and participants in grades 4 created their own to 6 showed their sense Holiday sweaters as of belonging to the special activity. community by The Primary Health Care challenging themselves in (PHC) Team transitioned taking part in the Glad to a new Electronic Cleaning the Capital Medical Record (EMR), PS activity. Group focussed Suites. This new EMR its efforts on cleaning the allows our clinicians to area around W.E. Gowling fax directly from the School, making it safe for client file to pharmacies, children to play. thereby virtually Program participants had eliminating all manual the opportunity to learn faxing. This means fewer about available delays in client care. community resources The total number of and meet professionals appointments in PHC was from a number of local 16,752 serving 2,755 organizations such as unique clients, 80 of Crossroads Children’s whom were newly Mental Health Centre, registered. Ottawa Police Services, We continued our The Ottawa Humane commitment to serve our Society and others. vulnerable neighbours by After School Program providing care for 124 participants have been persons who are non- working very hard this Insured or refugees year along side our covered by the Interim Cooking for Kids Federal Health Program volunteers to increase 607 immunizations were their food handling administered to kids ages knowledge and kitchen 2 months-15 years; 736 flu safety by preparing their shots were given and 84 own snacks once a home visits were done by month. clinicians for those After the Bell program unable to come to clinic started the year with 20 We began updating our participants registered client demographics in and a waitlist for vacant order to improve service spots. delivery through better understanding of the people we serve.

A N N U A L R E P O R T 2 0 1 9 - 2 0 2 0 P A G E 0 5 Program Highlights

SWAG youth challenged Our Students Will All Ottawa Police Services to Graduate (SWAG) a friendly game of program continued to basketball. provide academic and CCHC recognizes the social support to youth importance of our grades 9 to 12. volunteers as essential in In June 2019, the third forging the bond between cohort of SWAG the Centre and our participants celebrated clients. Volunteers their high school represent the mortar graduation with 21 youth between the bricks of our graduating, 17 of whom building, supporting the proceeding with post- foundation and the secondary education. purpose, year after year. All students attending Between April 2019 and post-secondary March 2020, we had 118 education received volunteers contribute scholarships. more than 4,000 hours in SWAG youth participated 28 different positions, in celebration of the including 7 new roles! For Indigenous tradition and the first time in years, created their own volunteers could be found Aboriginal drums while supporting every team at learning about the the Centre. culture. Every year we give a Ottawa Redblacks special mention and Defensive Back, Sherrod celebration to those who Baltimore visited SWAG have joined our 300 Club and shared his own of those who have experience of overcoming surpassed 300 hours in adversity with 40 youth. sharing their time with us. This year we recognized Sheena C. and Frances T. One volunteer achieved another milestone contributing over 600 hours! Thank you Alice Z. A number of staff celebrated milestones this year. Three employees have been with us for 15 years, two have been 10 years and another six have been with us 5 years!

A N N U A L R E P O R T 2 0 1 9 - 2 0 2 0 P A G E 0 6 We gratefully acknowledge the financial support of

A N N U A L R E P O R T 2 0 1 9 - 2 0 2 0 P A G E 0 7 Financial Report

A N N U A L R E P O R T 2 0 1 9 - 2 0 2 0 P A G E 0 8 t n e m e t a t S s ' r o t i d u A

A N N U A L R E P O R T 2 0 1 9 - 2 0 2 0 P A G E 0 9