Resolution of the City of Jersey City, N.J.

File No. Res. 20-150 Agenda No. 10.74 Approved: Feb 13 2020

RESOLUTION AUTHORIZING THE AMENDMENT OF AN AGREEMENT BETWEEN THE CITY OF JERSEY CITY AND RIVER NORTH , LLC, A WHOLLY OWNED SUBSIDIARY OF , INC., REGARDING ON-DEMAND BUS SERVICES.

COUNCIL offered and moved adoption of the following resolution:

WHEREAS, the City of Jersey City (the "City") issued an RFP for on demand bus services on June 12, 2019; and

WHEREAS, the City awarded a contract to River North Transit, LLC, (the "Contractor"), a wholly owned subsidiary of Via Transportation, Inc., pursuant to Resolution #19-079 on September 25, 2019; and

WHEREAS, the City and the Contractor executed an agreement on September 27, 2019; and

WHEREAS, the City and the Contractor seek to amend the contract to include the Domestic Security Fee that is required by N.J.A.C. 18:40-1.1 etseq.; and

WHEREAS, the Domestic Security Fee shall be a multiplier of $5.00 multiplied by the number of driver partner slots in any given month; and

WHEREAS, key performance metrics shall be counted after the first twelve (12) months of operation and shall include metrics for ridership, efficiency and quality of service; and

WHEREAS, "vehicle wraps" shall be an option, which is a method of advertising that enables an advertiser to purchase advertising space directly on the service vehicle, while preserving space for the City’s branding; and

WHEREAS, the Contractor shall bear the cost of the first $900.00 per vehicle wrap for each vehicle that is wrapped for the Services and the City shall bear the additional cost in excess of $900.00 per vehicle wrap for each vehicle that is wrapped for the services; and

WHEREAS, ridership fees shall be amended to include:

• $1.50 for “No Shows,” defined as situations in which a rider requests a ride, a driver partner is dispatched to the ride, and a driver partner arrives at the pickup location, but after the driver partner waits a reasonable period of time, that is not to exceed five minutes, the rider does not appear at the pickup location; and • $1.50 for “Cancellations,” defined as situations in which a rider cancels a booked ride after the driver partner has already been dispatched; and • $2 flat fare for trips that have at least one pickup or drop-off location within the Central Zone, which is the area of Downtown Jersey City and Journal Square, as depicted in Appendix 2 (“Central Zone”); and

• $2 flat fare, plus 50 cents per mile for all trips that have both the pickup and drop-off location outside of the Central Zone, as depicted in Appendix 2 (“Outer Zone”); and • $2 for each additional rider added to a rider’s trip request; and

WHEREAS, for the duration of the two-year deployment, the City will provide and fully pay for a paved parking lot accessible to Via’s independent contractor driver partners.

NOW, THEREFORE, BE IT RESOLVED BY THE CITY COUNCIL OF THE CITY OF JERSEY CITY THAT, subject to such modification as may be deemed necessary and appropriate by Corporation Counsel, the Mayor or Administrator is authorized to execute an amendment to the Agreement between the City and the Contractor originally executed on September 27, 2019 in substantially the form attached.

Res. 20-150 Approved: February 13 2020

Resolution authorizing the amendment of an Agreement between the City of Jersey City and River North Transit, LLC, a wholly owned subsidiary of Via Transportation, Inc., regarding on-demand bus services.

APPROVED AS TO LEGAL FORM

Business Administrator Corporation Counsel

☐ Certification Required

RECORD OF COUNCIL VOTE – Feb 13 8-1 AYE NAY N.V. Absent AYE NAY N.V. Absent AYE NAY N.V. Absent N.V. – RIDLEY ✓ YUN ✓ LAVARRO ✓ (Abstain) PRINZ-AREY ✓ SOLOMON ✓ RIVERA ✓ BOGGIANO ✓ ROBINSON ✓ WATTERMAN, ✓ PRES Adopted at a meeting of the Municipal Council of the City of Jersey.

Joyce E. Watterman, President of Council

Sean Gallagher, City Clerk

Page 2 of 16

Res. 20-150 Approved: February 13 2020

Resolution authorizing the amendment of an Agreement between the City of Jersey City and River North Transit, LLC, a wholly owned subsidiary of Via Transportation, Inc., regarding on-demand bus services.

RESOLUTION FACT SHEET - This summary sheet is to be attached to the front of any resolution that is submitted for Council consideration. Incomplete or vague fact sheets will be returned with the resolution.

Project Manager Brian Platt, Business Administrator (201) 547-5147 [email protected] Division Office of the Business Administrator

Note: Project Manager must be available by phone during agenda meeting (Wednesday prior to council meeting @ 1:00 p.m.)

Purpose The resolution shall authorize the amendment of the contract with Via to include the NJ mandated "Domestic Security Fee" as required by N.J.A.C. 18:40-1.1 et seq. and the clarification of various points in the Statement of Work.

Cost (Identify all sources and amounts) Contract term (include all) Per N.J.A.C. 18:40-1.1 et seq. = $5.00 multiplied by the number of driver partner slots in any given month

ATTACHMENTS: 2020.01.27_Jersey City_TaaS Service Order_Contract Amendment No. 1_River North

Approved by Status: John McKinney, Attorney Approved - Feb 10 2020 Peter Baker, Corporation Counsel None Amy Forman, Attorney None Nick Strasser, Attorney None Norma Garcia, Attorney None Ray Reddington, Attorney None Jeremy Jacobsen, Attorney None Sapana Shah, Attorney None Brian Platt, Business Administrator Approved - Feb 10 2020

Page 3 of 16 Amendment #1 to the TAAS SERVICES SERVICE ORDER

River North Transit, LLC (“River North”) and the City of Jersey City (“Customer” and, together with Via, the “Parties”) have entered into that certain agreement titled TaaS Services Service Order (the “Agreement”), dated September 26, 2019. Upon execution of this Amendment #1 (the “Amendment”), the Parties agree to modify the Agreement as follows:

1. The Agreement is, as of the Amendment Effective Date, hereby amended to delete the stricken text (indicated textually in the same manner as the following example: stricken text) and to add the double-underlined text (indicated textually in the same manner as the following example: double-underlined text) as set forth in the pages of the Agreement attached as Annex I hereto.

2. Conflicts, Use of Terms, Governing Law. Conflicts, Use of Terms, Governing Law. Capitalized terms used but not defined herein have the meanings set forth in the Agreement. Except as expressly provided herein, the terms and conditions of the Agreement remain unchanged. This Amendment #1 will be governed by the same law as the Agreement.

This Amendment #1 is effective as of January 27, 2020.

CITY OF JERSEY CITY RIVER NORTH TRANSIT, LLC

By: By:

Name: Name:

Title: Title:

Date: Date:

 Page 1 of 13 Page 4 of 16 Annex I

TAAS SERVICES SERVICE ORDER1

DATE: SEPTEMBER 26, 2019

1. Purpose; Scope

By this service order (the “Order”), River North Transit, LLC (“River North”), a wholly owned subsidiary of Via Transportation, Inc. (“Via”) and The City of Jersey City (“Customer”) agree to collaborate towards the operation by River North of a deployment (the “Deployment”) in a geographic area within the A, B, C, D, E, and F wards of Jersey City (as agreed upon by the parties during the planning and design stages of the Deployment) for 24 months following launch thereof, subject to extension by mutual agreement of the parties.

In accordance with the Agreement, River North will localize, launch, operate, market, and maintain a demand response rideshare service pilot project as described below (the “Pilot”) for Customer. River North’s operation of the Pilot will include:

 Localization of a proprietary cloud-based dynamic vehicle routing and real-time passenger aggregation system;  Access to the Via mobile rider application (iOS and Android) for individuals to book and pay for rides through a smartphone (“Riders”);  Access to booking via a dedicated phone line for Riders who do not have access to a smartphone;  Access to the Via mobile driver application for drivers to route and service rides through a smartphone or tablet;  Vehicles driven by independent contractor drivers (“Driver Partners”);  Accompanying technical and operational support service;  Marketing and outreach initiatives as described herein.  Data sharing and reporting as described herein.

2.Duration & Launch Date

The term of the contract and Deployment shall be for a duration of two (2) years. Upon expiration of the initial two (2) year term, the Customer will have the option to renew the contract for three additional one year terms. The renewal contract price shall be based upon the price of the original contract as cumulatively adjusted pursuant to any previous adjustment or extension and shall not exceed the change in the Index Rate for the twelve (12) months preceding the most recent quarterly calculation available at the time that the contract is renewed except if the Deployment materially changes from this statement of work (e.g. Service zone expansion or vehicle supply increases) or if River North’s costs change substantially (e.g. Costs associated with driver hiring and pay or maintenance and fuel costs). In the case that an exception occurs, Customer and River North agree to renegotiate the ongoing invoicing fees. “Index Rate” means the rate of annual percentage increase, rounded to the nearest half- percent, in the Implicit Price Deflator for State and Local Government Purchase of Goods and Services, computed and Published quarterly by the Department of Commerce, Bureau of Economic Analysis.

1 All capitalized terms used but not defined herein shall have the meaning set forth in the Master Terms and Conditions for Via Transit as a Service signed by Via and Customer (the “Terms”).

Page 2 of 13 Page 5 of 16 Customer and River North agree to establish a set of key performance metrics (“KPIs”) in an addendum to this statement of work before Launch Date (“Launch Date) to be measured over the first twelve (12) month period.

Customer and River North agree that the set of KPIs to be measured after one (1) year from Launch Date are follows:

 Ridership: 1,000 rides weekly;  Efficiency: Average utilization of 2.5 passengers per vehicle hour; and  Quality of Service (“QoS”): Fifteen (15) minute or less average proposal estimated time of arrival (“ETA”)

For the avoidance of doubt, KPIs shall not be measured in the first twelve (12) month period. If River North does not meet or exceed the agreed upon KPIs at the end of after the 12 month period, the parties shall engage in a good faith effort to cure any defects in performance. If the parties cannot reach agreement on a solution to cure the defects, Customer may choose to terminate this agreement upon sixty (60) days notice to River North. The Customer will provide written notice to proceed to River North at least 12 weeks prior to service launch. For the avoidance of doubt, notice to proceed can only be written by Customer once the contract and appendices (including the Order) are final and signed, and any necessary local and regulatory approvals have been received or registrations completed. Upon receipt of such written notice to proceed, River North will commence local preparation for launch (Launch Preparation Period). Service operation will begin on a mutually agreeable date, no earlier than December 1, 2019 unless River North and the Customer define an alternative mutually agreeable date in writing (“Launch Date”).

3.Fees

The Fees for the service described in this Order are:

The table below outlines the payment structure, in which Jersey City would be charged an upfront fee, a price per driver hour, a price per service hour, and a price per ride. The price per ride fee is a pass through cost to offset regulatory fees charged to Via. The Deployment shall include a fleet of vehicles as described in Section 6, Service Parameters, subject to extension by mutual agreement of the parties on terms to be agreed (including any change in fees). The total contract value shall not exceed $3,847,399 for the 24-month contract term.

Page 3 of 13 Page 6 of 16 Jersey City will be billed for the above fees as described below. Driver hours, service hours, and fees per ride served will be billed as incurred at the end of each month. Jersey City shall pay the following fees to Via:

Fixed (Upfront) Costs Jersey City shall pay to Via a non-refundable installation fee of $169,288, 50% of which ($84,644) will be payable upon signing of this Order, and the remaining 50% ($84,644) will be payable upon launch of the Deployment.

Fare Revenue Via shall directly receive all revenue from service fares through a Braintree account, starting upon launch of the Deployment. The total contract value outlined above is presented net of expected fare revenue collected. If annual ridership exceeds 235,000 during either 12-month period of the Deployment, Customer will receive 50% of fare revenue for rides 235,001 and above.

Additional Regulatory Fees In addition to the regulatory fees specified in the above table, for every slot during which a driver partner rents a vehicle from River North’s vehicle partner to provide the Services, Customer will pay the $5.00 rental fee, assessed under NJ Admin. Code Section 18:40-1.1, et al. (“Regulatory Rental Fee”). For the avoidance of doubt, this fee shall be a multiplier of $5.00 multiplied by the number of driver partner slots in any given month.

Any additional regulatory fees directly associated with the Services that River North is providing to Customer will be invoiced at cost as a pass-through expense to Customer. Should changes in applicable federal, state or local law result in a significant change in River North’s costs, River North or Customer may opt to renegotiate the applicable fees.

Ongoing Invoicing Jersey City shall pay the following fees to be invoiced monthly by Via, starting upon launch of the Deployment:  $35.93 per driver hour;  $25.00 per service hour; and  $0.25 per ride (regulatory fee); and  $5.00 per Regulatory Rental Fee. Page 4 of 13 Page 7 of 16 Via will invoice the Customer on or around the 15th of each month for vehicle hours, service hours, and rides incurred in the prior month, and Regulatory Rental Fees. If annual ridership exceeds 235,000, Via will credit the Customer’s invoice for the 12th and / or 24th months of operation.

Agreement Extension

Should River North and Customer mutually agree to extend this agreement beyond the 24 month term, the per driver hour and per service hour fees may not exceed 125% of current fees.

Pricing Renegotiation

Should changes in applicable federal, state or local law result in a significant change in River North’s costs, River North or Customer can opt to renegotiate the ongoing invoicing fees and the Fee Cap.

Vehicle Wraps

River North shall bear the cost of the first $900.00 per vehicle wrap for each vehicle that is wrapped for the Services. Customer shall bear the additional cost in excess of $900.00 per vehicle wrap for each vehicle that is wrapped for the Services (“Customer’s Vehicle Wrap Cost”).

River North shall bear the full upfront cost of the vehicle wraps and shall invoice Customer for Customer’s Vehicle Wrap Cost, if applicable, on or around the 15th of each month for the prior month.

4.Local Partnerships

River North will allow local community partnerships to promote the use of the Service for the duration of the Pilot. Any ride credits purchased as a part of the partnership will expire at the completion of the pilot period.

 Existing Zone Partnership: Local organizations may purchase rides to be used for the Service. Customer will be responsible for soliciting interest. The local organization or the Customer will be responsible for distributing Promotional Codes that can be redeemed for rides. River North will be responsible for setting up the Promotional Codes to be redeemed for ride credit. Both River North and Customer must provide approval in writing for any existing zone partnerships.  Service Zone Expansion or Configuration: Community partners may want to utilize the service outside of the operating model herein. Customer will be responsible for soliciting interest. River North will explore the operational and financial feasibility of extending service to community partners by expanding the service scope or configuring the service parameters as opportunities arise. River North will be responsible for negotiating the terms and cost with community partners directly. Customer must provide approval in writing for River North to enter into any such agreement.

5.Advertising The Customer can collect revenue for the service by entering into advertising partnerships. All advertising must be approved in writing by River North. Examples of advertising options are:

 Vehicle wraps: an advertiser purchases space directly on the service vehicle, while preserving space for the City’s branding.

Page 5 of 13 Page 8 of 16 o River North and the Customer agree that, at the Customer’s request, full vehicle wraps will be utilized on all vehicles in the Services.

 In-app advertising: an advertiser can “sponsor” trips or routes, or offer branded discounts on trip proposals.

o For the avoidance of doubt, Customer agrees that if it elects to utilize in-app advertising for the Services, a minimum lead time of 90 days from the date of Customer’s notice would be required prior to implementation.

 Takeover campaigns: an advertiser purchases in-app and on-vehicle space, such that the rider has a uniformly branded ride experience.

6.Service Parameters

River North will operate a platform service (the “Platform”) through which Riders will be able to book and pay for rides on a shared and on-demand basis; and dedicated vehicles will be offered by a chosen vehicle provider (“Vehicle Provider”) to Driver Partners on a rental basis.

 Geographic Coverage Zone: Approximately 14 square miles coverage zone in Jersey City, New Jersey.  Service Days/Hours: Monday through Friday, 6:00am to 10:00pm Rider Fare: The rider fare will be $2. During the duration of the Deployment, rider fare may be amended by mutual written agreement between the Customer and River North. The current rider fare will be as described below.  $2 flat fare for trips that have at least one pickup or drop-off location within the Central Zone, which is the area of Downtown Jersey City and Journal Square, as depicted in Appendix 2 (“Central Zone”); o The contours of the Central Zone are subject to change, pursuant to both parties’ mutual agreement in writing.  $2 flat fare, plus 50 cents per mile for all trips that have both the pickup and drop- off location outside of the Central Zone, as depicted in Appendix 2 (“Outer Zone”); o The contours of the Outer Zone are subject to change, pursuant to both parties’ mutual agreement in writing.  $1.50 for “No Shows,” defined as situations in which a rider requests a ride, a driver partner is dispatched to the ride, and a driver partner arrives at the pickup location, but after the driver partner waits a reasonable period of time, that is not to exceed five minutes, the rider does not appear at the pickup location;  $1.50 for “Cancellations,” defined as situations in which a rider cancels a booked ride after the driver partner has already been dispatched; and  $2 for each additional rider added to a rider’s trip request.

 Driver Pay: Driver Partners shall not receive less than $15 per hour per current local minimum wage.  Payment: River North will accept Rider payment through the app via credit cards, pre- paid debit cards, Google Pay, or Apple Pay or PayPal.  Vehicle Fleet: The Vehicle Provider will offer a fleet of up to 15 branded, licensed and insured vehicles, including two Wheelchair Accessible Vehicles (WAV) and two electric vehicles to be made available to independent contractor Driver Partners, who will be able to gain access to these vehicles after being registered onto the Platform. The fleet vehicles may change throughout the pilot to include more electric vehicles. If the branded vehicle fleet is not sufficient to meet demand, River North has the flexibility to allow Driver Partners to drive their own personal vehicles. Page 6 of 13 Page 9 of 16  Key Points of Interest: River North will agree to provide service in the geographic coverage zone and specifically provide access at:  TJ Stewart Homes - 88-92 Erie St.  Paulus Hook Towers - 100 Montgomery St.  Battery View Tower - 72 Montgomery St.  Unico Tower - 500 Manila Ave.  Padua Court - 350 6th St.  Villa Borinquen - 396 Manila Ave.  Holland Gardens - 227-255 16th St.

 Parking Lot: For the duration of the two-year Deployment, Customer will provide and fully pay for a paved parking lot accessible to Via’s independent contractor driver partners. This parking lot will meet the following specifications: o Located within the service zone; o Provide the necessary electrical infrastructure to support the use and maintenance of electric vehicles; o Maintain at least as many individual parking spaces as the maximum possible number of vehicles required to support the Services at any time; o Maintain appropriate security measures to secure the parking lot, including but not limited to, a fence with lockable gate and lighting; and o Reflect the Customer’s best efforts to be maintained in good repair.

River North will complete the necessary registrations and licensing to perform the Pilot service, with the cooperation and assistance of the Customer.

7.Project Team & Governance

River North will manage the Pilot on a continuous basis during the course of the Deployment and will designate a “Deployment Project Manager” for this purpose (the “River North Deployment Manager”) who will lead River North’s Project Team. Customer will designate a Project Manager to be the primary point of contact with River North throughout the Duration of the Deployment (the “Customer Project Manager”). The River North Deployment Manager will be in regular contact with the Customer Project Manager through informal and scheduled project meetings.

The River North Deployment Project Manager will be empowered to enact day-to-day operational decisions related to the Pilot and will serve as the primary point of contact with the Customer Project Manager on an ongoing basis. The Deployment Project Manager will appoint members to the Project Team to assist in execution of the Deployment, to include personnel with expertise in service scoping, operations, driver registration, fleet maintenance, marketing, and data analytics. For the avoidance of doubt, the River North Deployment Manager will have no power to serve notice or amend the Agreement, or this Order.

Leading up to the launch of, and during the course of the Deployment, River North’s Project Team, led by the River North Deployment Manager, will liaise with the Customer Project Manager over the key deliverables of this Order and to endeavor to maximize ongoing service optimization.

8.Driver Partner Registration & Supply Management

Page 7 of 13 Page 10 of 16 River North will register and engage Driver Partners to drive on the platform. River North will engage in a good faith effort to register Jersey City residents as Driver Partners and support Customer in job fairs and other local hiring initiatives within reason.

River North will ensure that Driver Partners have appropriate licenses, permits, and insurance required for the type of vehicles being operated. As part of Driver Partner registration, all Driver Partners will be introduced to River North with the following areas covered: familiarization with the Pilot service areas; hours of service; shared customer expectations; use of the River North Driver App; reporting incidents and delays in service; and reporting other service problems to River North.

River North agrees to notify Customer in writing of any incidents involving police within 24 hours of River North receiving notice of the incident.

River North will manage daily operational aspects of driver supply for each service zone within designated hours to meet demand with optimal quality of service, given constraints.

9.Rider and Driver Partner Support

River North will provide customer service and support for Driver Partners and Riders on issues that arise in connection with use of the Platform.

Following each ride, the Rider will be prompted to submit a ride rating with feedback in the app. If an issue arises for a Rider or Driver Partner before, during, or after a ride, these parties will be able to reach River North staff by phone, or by submitting an email ticket, which will be replied to promptly by River North staff.

10.Marketing, Promotions, & Press

River North shall work closely with the Customer to determine a unified marketing and promotional program that increases community awareness of the service and maximizes its success.

The Pilot service will be co-branded. In particular, the rider app will be the Via branded app with splash page to feature the Customer logo.

All Customer-developed content that pertains to Via’s brand, technology, and operations must be reviewed and approved in writing (i.e. email) by River North before distribution. A minimum of five business days review time must be provided in advance to River North for its review.

River North shall provide marketing strategy for the Pilot service, including the following activities and tactics:

 Develop a marketing plan to guide the overall strategy and tactics to drive rider awareness, acquisition, and growth.  Design key marketing collateral (print and digital).  Design vehicle branding/graphics in coordination with the Customer.  Create virality by providing an intuitive and frictionless referral program with customizable incentive structures that creates opportunities for Riders to become the service’s biggest ambassadors.  Develop street marketing program to effectively drive hyper-local awareness of service.

Page 8 of 13 Page 11 of 16  If applicable, contract with local marketing agencies to advise and assist on building trust and awareness with key underserved groups.  Propose and implement in app promotional programs to drive Rider activation, retention, growth.

The Customer shall assist with the execution of the marketing plan and promotion of the Platform to Riders, and will coordinate closely with River North in all respects, including the following activities:

 Develop a media relations plan to drive publicity for the service unique to this area, including a press release and kick-off event that is planned in conjunction with River North. All key project messaging used for public relations purposes is to be developed in collaboration with River North. Any media announcement on the Pilot will be made available for River North’s review and approval prior to the Launch Date.  Implement community outreach plan by meeting with key organizations and community members ahead of Launch Date and throughout Duration of Deployment to educate, build awareness, and garner support for the service. Engage with local city leaders and politicians; request support in reaching out to their communities through their own communication channels.

11.Data Sharing & Reporting

River North will share data from the Pilot as set forth in Appendix 1 (the “Pilot Data”).

River North will engage in a good faith effort to support Customer in collecting quantitative and qualitative survey data from riders and the community. River North may charge for substantial survey-related activities (e.g. a comprehensive year one report) to be agreed upon with an amended written agreement.

The Pilot Data shall be made available in formatted numerical and graphical reports.

For the avoidance of doubt, the information above constitutes proprietary trade secrets of River North, and shall be subject to the confidentiality obligations set forth in the Agreement.

RIVER NORTH THE CITY OF JERSEY CITY

______AUTHORIZED SIGNATURE AUTHORIZED SIGNATURE

______PRINTED NAME PRINTED NAME

______TITLE TITLE

Page 9 of 13 Page 12 of 16 ______DATE SIGNED DATE SIGNED

Appendix 1 to Service Order

Data Sharing

Authorized Users - Contract

The below exhibit sets forth the members of the Customer’s “Core Team” who are designated authorized users of the Via Solution and Deployment data. Any usage beyond the members of the Core Team would be in violation of the confidentiality provisions in the Terms.

Exhibit 1. Core Team

Title Name

Business Administrator Brian Platt

Transportation Planner Barkha Patel

Data Sharing Plan - Appendix

As part of the Deployment, Via will make below data available to members of the Customer’s Core Team, for the purpose of research and program evaluation. The data to be shared will be uploaded to a Tableau server and protected by Via’s VPN. Each of the individuals listed as Page 10 of 13 Page 13 of 16 members of the Core Team will be provided their own Tableau and VPN credentials. Access to the Tableau server will be available through the VPN only and might require appropriate software to connect. Underlying data may not be shared through any other method. The data is considered trade secret by Via, and is subject to the confidentiality and other protective provisions set forth in the Terms.

To protect Via’s intellectual property and the privacy of riders, Via will provide the following data tables and dashboards in the form of aggregated Tableau reports that will be provided for Customer’s access. These reports will be refreshed daily. The reports are aggregated, deidentified and do not include any personal information of Riders.

Section A: STANDARD REPORTING SET

Dashboard Data Point Level of Detail

Rides Data rider ID completed ride; FUNC-SHA1 Key data for each completed hashed ride completed ride; truncated to request origin lat/long 3rd decimal place

completed ride; truncated to pickup date + time minute

completed ride; truncated to request destination lat/long 3rd decimal place

completed ride; truncated to dropoff date + time minute

number of Riders completed ride

ride distance (miles) completed ride

ride duration (minutes) completed ride

fare paid completed ride

WAV completed ride

Mileage and Sharing service time (hours) week Aggregate vehicle mileage & sharing data by week revenue time (hours) week

service distance (miles) week

Page 11 of 13 Page 14 of 16 revenue distance (miles) week

% of shared bookings week

bookings / loop week

Quality of Service Trends completed rides week Summary of rides and quality of service avg. ride distance (miles) week

avg. ride duration (minutes) week

utilization week

active drivers week

driver hours week

ETA week

on-time pickup % week

completed ride % week

pickup request locations (by polygon) week

dropoff request locations (by polygon) week

top 5 pickup request intersections week

top 5 dropoff request intersections week

Page 12 of 13 Page 15 of 16 Appendix 2 to Service Order

Zones

Page 13 of 13 Page 16 of 16