Bi-weekly community phlebotomy pilot update

28 July 2021

Welcome to our fortnightly community phlebotomy pilot update. Our previous updates are available on our website.

Since our last update, all of our NELFT community sites who are part of the pilot are now live and and Woodford PCN have joined Redbridge PCN in offering provision. We hope that means people are able to continue to access their local service in a timely manner at a location that suits them.

As with any pilot, we will listen to our communities, measure feedback received and flex the service accordingly. Feedback received so far has been positive and we will continue to do our best to ensure people are able to continue to access their local service in a timely manner at a location that suits them.

Sites and capacity Sites below to continue to offer provision as follows:

Barking and Dagenham Provision Barking Community Hospital 2 Chairs Upney Lane, Barking, , IG11 9LX Mon-Sun 0800-1600 Health Clinic 2 Chairs Ashton Gardens, Dagenham, Essex, RM6 Mon-Fri 6RT 0800-1600

Porters Avenue Clinic 2 Chairs 234 Porters Avenue, Dagenham, Essex, Mon-Fri RM8 2EQ 0800-1600 Thames View Health Centre 1 Chair Bastable Avenue, Barking, IG11 0LG Mon-Fri 0800-1600 (provision of a 2nd Chair planned from August) Havering Health Centre 2 Chairs 108 Avon Road, Cranham, RM14 1RG Mon-Fri 0800-1600 Clinic 1 Chair 252 Abbs Cross Lane, , Essex Mon- Fri RM12 4YG 0800-1600 1 Chair Mon-Thurs 0800-1630 Fri 0800-1300 2 Chairs Sat-Sun 0800-1600 (the Saturday and Sunday chairs will run from 10 July to 15 August)

Harold Hill Health Centre 2 Chairs Gooshays Drive, , RM3 9SU Mon-Fri 0800-1600

Raphael House 2 Chairs 1124 Victoria Centre, Pettits Lane, Mon-Sun Romford, RM1 4HP 0800-1600

Redbridge Barley Court 2 Chairs Barley Court Clinic, Hospital, Mon-Fri 157 Barley Lane, , IG3 8XJ 0800-1600

Hainault Health Centre 1 Chair Manford Way, Hainault, Essex IG7 4DF Mon-Fri 0800-1600

Loxford Polyclinic 1 Chair Ilford Lane, Ilford, IG1 2SN Mon-Sun 0800-1600 (Awaiting permission for 3 additional chairs, as reported in previous weeks the number of Chairs requested is 4. As below, the closing of phlebotomy provision at Health Centre has been delayed to accommodate this.)

Phlebotomy provision at Seven Kings Health Centre in Redbridge (set up on a temporary basis during the pandemic) has been extended to 13 August to accommodate our wait for additional Chairs at Polyclinic (noted in the table above)

Online booking All of the sites above now can now be booked online. We are working hard to ensure that our domiciliary appointments are also available online and we will let you know when this work is complete. And of course for those who do not have digital access, telephone numbers are available.

Primary care provision The following primary care provision has been agreed and went live on 1 July. These appointments are available to patients outside of their practice and across BHR.

Redbridge PCN

Eastern Avenue Medical Centre Thursdays 737 Cranbrook Rd, Ilford IG2 6RJ 8:00 AM - 12:00 PM bookable online from 5 August

Fencepiece Road Medical Centre Tuesdays 83 Fencepiece Rd, Ilford IG6 2NB 8:00 AM - 12:00 PM bookable online from: tbc

Fullwell Cross Medical Centre Monday - Friday 1 Tomswood Hill, , Ilford, Essex, IG6 8:00 AM - 4:30 PM 2HG bookable online from 16 August

Gants Hill Medical Centre Monday - Friday 63-65 Ethelbert Gardens, , Ilford, Essex 9:30 AM -11:30 AM IG2 6UW Exc. Bank Holidays bookable online.

Kenwood Medical Centre Wednesdays Kenwood Gardens, Ilford, Essex, IG2 6YG 09:00 AM -1:00 PM bookable online from: tbc

Newbury Group Practice Monday - Friday Newbury Park Health Centre, 40 Perrymans Farm 8:00 AM – 4:00 PM Road, Ilford IG2 7LE bookable online from 16 August

We are also working closing with Wanstead and Woodford PCN who would like to be part of the pilot, to identify which sites will be participating.

Havering PCN Havering PCN have declined to extend their phlebotomy service offer. In order to ensure Havering residents are still able to access their appointments within Havering, NELFT are providing additional Chairs at the Elm Park Clinic. We will use feedback from our patient survey to inform whether and if so where additional provision is required.

Barking and Dagenham PCN Barking & Dagenham PCN have declined to extend their phlebotomy service offer. We are working closely with NELFT to mitigate for any shortfall in provision in the area. NELFT are in the process of identifying additional space in Barking Hospital. We will continue to keep you updated on progress. We will also use feedback from our patient survey to inform where across Barking and Dagenham additional provision is required. Engagement

• We have developed a patient survey which can be completed online via a text and email link once the appointment has finished. • This link can also be shared via email for those who do not have a mobile phone • The survey is also available in hard copy on site. • The survey will also be available in multiple languages. • A sample of domiciliary patients will be telephone by a member of the team for their feedback • We continue to share the link to our dedicated email address in our local and NEL wide stakeholder updates to invite local feedback. • We are working closely with Healthwatch to reach out to those who do not have web/mobile phone access for their feedback to ensure that feedback is representative. • A frequently updated list of all sites and provision is available on the CCG website, as well as on the NELFT website and is linked to from the BHRUT website. • The above mentioned list of sites is also shared regularly with practice colleagues for patients.

Your comments

Your comments will help to shape the future of this service and so we welcome your feedback via [email protected]

Thank you for your ongoing support.

Tracy Welsh Director of Transformation Executive Phlebotomy Steering Group Chair NHS North East Clinical Commissioning Group Barking and Dagenham, Havering and Redbridge (BHR) Integrated Care Partnership and North Health and Care Partnership