Since 1991
An accounting of the events The Viener Report and news from Viener4Gates
Wayne Viener, Mason Viener
Inside...
Return of the Newsletter
What we do at Viener4Gates
Getting Through 2021 on Technology Managed Services IT Support The Sports Perspective NCR Counterpoint Web Design Samsung’s newest the S21 CIO Services
A few of our old logos from 1991, Celebrating 30 Years
Jan/Feb 2021 Since 1991
Newsletter We make your company work Jan/Feb 2021, v11 issue 1
Microsoft HP GreatPlains What we do NCR Lenovo Samsung “In the mid-market, in general, you Watchguard Datto Cisco The short answer is: we take software, computers and don't want to have somebody make Corel Toshiba APC people and make them work better software just for you. The cost and together. Here is a little longer risks are just too high. You want answer... proven, repeatable software systems that fit your size of business. Viener News, Notes & We Make Software Work for You has those solutions,” said Wayne Comments Viener, CEO of Viener4Gates. With competition for customers 16 years later and it is time for the “Return heating up, the number one way to To recap, we provide durable, proven of the Newsletter”. The last Newsletter enhance your revenues is by serving solutions that your people can went out in April of 2005. your customers. To improve profits, leverage to make a better company. you need to drive costs out of your Over that time we have grown and business model. Viener offers changed. We still have the same It Takes a Team principles and values that make our systems that tackle these tasks and company a great value for its customers keep your customers happy. We “It is like a sports team”, says Mason and a wonderful place to work. help you bring your people and data Viener VP of Customer Experience, together. “We all have roles to play and need I have spoken to people who fondly recall this Newsletter and enjoyed it for the 10 energy with consistency to win”. years (1995-2005) that it was published on Here are a few examples: a monthly basis. Our focus on team play helps to 1) Customer data at your fingertips support your company from web In looking back at our heritage, we have 2) Inventory data ready to go development to network reliability. developed nostalgia for things that recall a 3) Service data updated, integrated simpler time. The Newsletter is one of We love being integrated with our those olde tyme things that worked so and available customers as part of their team. well, we are bringing it back. Knowing your customers, knowing Our web design team is a great In this return issue, we hope to “refresh the service history of equipment, value. It is easier to provide a the screen” on what we do. In the refresh, keeping a sharp edge to your we bring along new talent. consistent design for a business inventory and having one place to when you are already working with Mason Viener will give a newer, fresher see it all it's the “holy grail” of that company. spin on tech. You may have heard him on customer service! ESPN or CBS Sports Radio. Check out his “We know our customers. Being column in this month’s issue of the Viener We don't make software but we Report. onsite and working with someone make it work for YOU. Taking the gives you the knowledge to construct best software from the top vendors, a site that shows what the customer we put together the best software is really about,” adds Mason. [email protected] system for mid-market businesses. “We want to do everything possible Rockville, Maryland to make sure that your company is www.viener4gates.com 301-251-2900 successful using the software and network. Our goal is your Return on editor: Wayne Viener the Investment (ROI),” said Connie Logos and trademarks used in this newsletter are the property of their respective owners. Beach, Manager Viener4Gates. Jan/Feb 2021, v11 issue 1 Getting through 2021 solution with no training is even Newsletter, there are going to be better.” - Wayne Viener references to work on screen and on air with TV, podcasts and radio. Technology moves and changes and We have solutions that are easy on the so does our team. pocketbook as well as simple to use. I run the #1 rated YoungTerps Some of these are free to the end user. podcast (by Podomatic) and have Our team is evolving along with our So if you want to know more about appeared on ESPN+, CBS Sports partners to be more digital, with an how to leverage your phone system, Radio and with TerpTalk (covering increased presence online, and just ask us. the University of Maryland). Wayne providing more resources to help has similar experiences, in years you. A list for getting through 2021 (or gone by on Fox5 in DC, NBC in 2020 the extended version) can’t be Hagerstown, TerpTalk and CBS Change will continue as the New made without talking about Zoom or Sports Radio. Normal becomes plain normal. Teams. Miss Connie has also helped, Here is an example: the user appearing in live postgame shows working from home (WFH) needs from the field at Penn State and thesame level of security along Rutgers football. Luis is the with backup and restore capabilities webmaster for TerpTalk. as they had in the office. These experiences, especially doing We can backup your system from live work in front of a camera and a anywhere across the Internet and microphone, have given us direct provide excellent security tools for Our office now operates on Microsoft insight on how live production you to work safely outside of the Teams for conference calls, video calls works. “Live” work in front of a company firewall. Or extend the and note taking. Teams is integrated national audience gives you office VPN to your home. into your Office365, so you are perspective on how decisions are already paying for it. made, and stress is handled. Being phished or internet scammed is a big threat. Consider getting Teams already has built in The work of enhanced tools that look for viruses, transcription services, recording, editing, Trojans and the like. One of the best calendar integration and more. Before video tools to prevent getting fooled is to you pay for Zoom, ask us about what production invest in simple security training. Teams has to offer. and distribution Viener4Gates is having classes on a For all of these tools, we can help you is a much regular basis. If you are interested, make the best of the situation. All you different let us know. need to do is ask, because experience Viener4Gates Makes Your Company than being Those thinking of leveraging Work. in front of the camera. Video and softphones on their computers or audio mixing requires a lot of having a second cell phone number by patience to make a quality product. on their existing cell phone the time The Sports Perspective Mason Viener It is not as easy as it may seem. is now.
Wayne has been using the office Over the past 30 years, our team has Some advice that I can give you from phone on his computer for a while been involved in a lot of projects. being in front of the camera is to take and thinks it is a great solution. Great Plains, networks, remote work, any chance you get for a speaking “When I show customers that they NCR point of sale, web designs – you engagement or as an expert panelist. It is can have full desk phone name it, we have been there. scary at first, but it forces you to take a capabilities on their notebook different look at your subject matter and computer, many can’t believe it. Our group has some interesting if you come across well it can do The fact that they can easily use the hobbies. One of the most prominent is wonders for your business network and work in sports media. In the opportunities. 451 Hungerford Drive Suite 515
Rockville, Maryland 20850
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