Maryhill Branch Closure Review Our Maryhill branch is closing in June We’ve put together this guide to share with you how we’ve made the decision and let you know about other ways to bank with us. We’ve noticed the way our customers like to do their everyday banking is changing. And we’ve used this information to help us decide what changes to make. To make sure we’re offering our customers the right services in the right places, we’re investing £250 million into our branches and digital services. We’ll be improving some branches to offer better digital technology and opening some new ones, but this does mean closing some too. Following a careful and full review, we’ll be closing our Maryhill branch in June. There are a number of other branches you can visit, the closest one is Byres Road, and you can also use our Anniesland branch. This guide will tell you more about the review and our Partners are always on hand if you’d like to speak to them in person.
About the branch Opening times* Address What’s available
Monday 09.30 – 16.00 1105 Maryhill Road Tuesday 09.30 – 16.00 Glasgow Wednesday 09.30 – 16.00 G20 9AY 0 1 0 Thursday 09.30 – 17.30 ATMs inside ATMs outside Deposit Friday 09.30 – 17.00 the branch the branch Machines Saturday Closed Sunday Closed
About our customers Age of our branch customers How are they using the branch now compared to last year?
60%
53%
45%
31% 30% 8% 4% 34% decrease in the decrease in ATM increase in online and
15% 13% number of customers withdrawals mobile banking using the counters 2% U18 18-44 45-64 65+
How else do they bank with TSB?
93% 86% 7% 21% use another TSB branch use another TSB branch as well only use also use or online, mobile or as Maryhill branch Maryhill branch the Post Office® telephone banking
What about Business Banking customers?
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TSB11398 Maryhill (08/16) TSB11398
TSB11398_0816.indd 2 22/08/2016 16:46 Maryhill Branch Closure Review
We talked to the local community about closing our Maryhill branch We have been speaking to the local community about the impact of the closure of TSB Maryhill, Glasgow and how we can help customers with this transition.
Who we spoke to What was said • The local Member of Parliament, Patrick Grady MP. • TSB was asked about the distance some customers would need to travel to reach their nearest branch. • The local Member of Scottish Parliament, Bob Doris MSP. • TSB was asked about alternative arrangements in place, including its arrangements with the Post Office. • Regional MSPs for the Glasgow region – Adam Tomkins, Anas Sarwar, Annie Wells, James Kelly, • TSB was also asked about what the closure will mean Johann Lamont, Patrick Harvie, and Pauline McNeill. for TSB Partners who work at the Maryhill branch. • Representatives of the Maryhill / Kelvin ward of Glasgow City Council. • Glasgow Chamber of Commerce. • Local Federation of Small Businesses. • Local Citizens Advice Bureau.
What we’ve done • We’ve written to our customers to let them know about the closure and the different ways they can bank with us. This information is available in our Maryhill branch, as well as online. • Partners in our Maryhill branch have been chatting to customers, including those who are most vulnerable – answering questions, discussing concerns, giving advice on alternative travel arrangements and how they can get to other branches and alternative ATMs. TSB is also offering customers ‘Get Me Started’ appointments, which help customers register for and use online, mobile and telephone banking. • TSB also has an arrangement with the Post Office. Personal customers are able to use any Post Office branch which offers financial services, including the local branch on Maryhill Road, to check their balance, make cash withdrawals and make cash and cheque deposits. • There will be no job losses as a result of this change.
TSB11398 Maryhill (08/16)