Products & Prices SkyBest TV 39 NFL Network* 186 MSNBC* Cinemax Digital Packages Channel Line-up 40 FOX Sports 1* 192 BBC America* 310 Cinemax* Digital Basic Package - $27/mo. 48 Tennis Channel* 193 BBC World News* 311 ActionMax* 49 ACC Network* 201 MyDestination.TV* 93 Channels - Includes 50 Digital Music Channels Digital Basic 312 MoreMax* 50 Golf Channel* 209 Great American 313 ThrillerMax* Basic Service is required to receive any other SkyBest 1 SkyZhone HD* 51 Olympic Channel* Country* 314 MovieMax* 2 TBN* TV service. 52 NBC Sports Network* 216 Comedy.TV* 315 5StarMax* 3 WBTV - CBS* 2020 SkyBest TV 53 Outdoor Channel* 220 The Hillsong Channel Digital Plus Package - $79/mo. 4 WUNL - PBS* 316 OuterMax* 55 RFD TV* 221 POSITIV TV Annual Notification Information 171 Channels - Includes Basic Programming 7 WXII - NBC* 61 Freeform* 222 Smile of a Child Alleghany County in 8 WGHP - FOX* Showtime/TMC/FLIX 64 Disney Channel* 1148 HD Net Movies** Digital Premier Package - $84/mo. 9 WSOC - ABC* 320 Showtime* - Residential 65 Disney XD* 1149 AXS TV** 195 Channels - Includes Basic and Plus Programming 11 WCCB - CW* 321 Showtime Extreme* 69 Cartoon Network* PO Box 759 15 WAXN - IND* 322 Showtime Family Zone* Premium Movie Paks 70 Boomerang 17 WETP - PBS* 323 Showtime Next* West Jefferson, NC 28694 HBO – (Includes 6 Channels) $19/mo. 80 Discovery Family 20 AppTV* Digital Premier 324 Showtime Showcase* 1-800-759-2226 Channel* 21 Alleghany Community TV 41 FOX Sports 2* 325 Showtime Too* Cinemax – (Includes 7 Channels) $17/mo. 82 The Science Channel* www.SkyBest.com 22 Northwestern NC TV 44 FOX Sports Atlantic 326 Showtime Women* 83 Destination America* Showtime/TMC/FLIX – 23 The Education Channel 45 FOX Sports Central 327 Showtime Beyond* 84 Investigation Discovery* (Includes 11 Channels) $19/mo. 56 Shop HQ 46 FOX Sports Pacific 330 The Movie Channel* The 1992 Cable Act requires the following annual 85 OWN (Oprah Winfrey 72 UNC EX 47 SEC Network* 331 The Movie Channel Xtra* STARZ/ENCORE – (Incl. 12 Channels) $18/mo. Network) notification of customer service standards. 73 North Carolina Channel 54 The Sportsman 90 Discovery Channel* 335 FLIX* 74 Rootle Channel* Other 91 The Learning Channel* Resolution of Complaints and Inquiries 93 PBS Kids 57 * HD Access - $5/mo. 92 National Geographic* STARZ/ENCORE If you have a complaint about your television ser- 94 Create PBS 58 Pursuit Channel* (Includes HD Channels within your subscribed 99 Nat Geo Wild* 350 Starz* 122 HSN 59 Up* vice, you should first contact SkyBest TV customer Standard-Definition Package) 100 Animal Planet* 351 Starz Cinema* 187 C-SPAN 63 Disney Jr.* service by visiting www.skybest.com, emailing 101 History* 352 Starz Kids & Family* Set-Top Box $ 3.95/mo. 188 C-SPAN2 78 Pets.TV* 106 GSN* 353 Starz Edge* [email protected], or by calling 1-800-759- 224 WLFG (Living Faith) 86 Outside TV* Whole Home DVR $ 5.00/mo. 110 HGTV* 354 Starz in Black* 2226. You can also visit one of our customer 226 INSP 109 DIY (Do-It-Yourself)* Restart TV $2.00/mo. 111 Travel Channel* 360 Starz Encore* 227 SBN 113 Recipe.TV* centers listed below. Our customer centers are MyTVs Mobile App $2.00/mo. 112 Food Network* 361 Starz Encore Action* 230 QVC 114 FYI* 115 LMN* 362 Starz Encore Black* open Monday – Friday from 8 a.m. to 5 p.m. If DVR Storage 233 Jewelry TV 132 Hallmark Drama* 116 Lifetime* 363 Starz Encore Classic* your complaint is not resolved satisfactorily by 100 GB $5.95/mo. 240 140 Turner Classic Movies* 120 Lifetime Real Women 364 Starz Encore Suspense* 250 GB $7.95/mo. 259 LAFF TV 142 FX Movie Channel SkyBest TV’s customer service department, you 121 Oxygen* 365 Starz Encore Westerns* 500 GB $9.95/mo. 261 Me-TV 158 Fusion* may contact the Consumer Protection Division 123 E!* 366 Starz Encore Family* 262 Antenna TV 159 Viceland* 126 Discovery Life Channel* of the Attorney General’s Office of the State of NFL RedZone $Varies 264 Bounce TV 206 ES.TV* 128 WeTV* North Carolina at 877-566-7226 (toll-free inside 265 GRIT TV 225 Daystar Broadcast TV fee $12/mo. 129 Hallmark* 266 Start TV 228 EWTN *Channels also offered with NC) or 919-716-6000. 130 Hallmark Movies & Cable TV Installation & Miscellaneous Charges 271 Court TV 229 Living Faith Network HD Access. Mysteries* 272 **HD Access channels only. West Jefferson Smart Home Installation fee $150.00 131 AMC* 273 Circle TV ***Must subscribe to Digital Returned check fee $ 25.00 138 IFC* A la carte 1060 Mount Jefferson Rd 660 WCOK Plus or Premier programming Non-pay reconnect fee $ 20.00 139 Sundance 43 NFL RedZone*/*** West Jefferson, NC 28694 669 WMIT - The Light FM to order. Reconnect fee $ 40.00 150 American Heroes 680 WKSK 336-877-1350 (Ashe) Move service fee $ 40.00 Channel* 690 WMCT Channel line-ups subject to Seasonal reactivation fee $ 40.00 153 TruTV* 694 WWLV - K-LOVE Digital Music Channels change. Sparta Customer Center Early termination fee $ 95.00 154 Cars.TV* 1155 MotorTrend** can be found between 199 Grayson Street HDMI Cable $ 10.00 156 Syfy* 601 & 650. Optical Audio Link Cable $ 4.95 161 Bravo* Sparta, NC 28675 Digital Plus TO RECEIVE HD ACCESS, Tripp Lite Power Strip $ 9.95 169 WGN America* 336-372-1350 (Alleghany) 25 The Weather Channel* 170 TBS* YOU WILL NEED: Additional ADB Remote Control $ 19.95 Premium Movie Paks • An HD Television 26 SkyBest Local Weather 171 USA Network* Boone Customer Center Standard set-top box replacement fee $105.00 30 FOX Sports Southeast* HBO • An HDMI cable or component 172 TNT* cables 217 Wilson Drive DVR set-top box replacement fee $220.00 31 ESPN* 300 HBO* Service visit to upgrade or exchange set-top box 174 FXX* • HD Access through SkyBest TV Boone, NC 28607 32 ESPN 2* 175 FX* 301 HBO Comedy* First set-top box $ 30.00 33 ESPN Classic 176 A&E* 302 HBO Family* 828-963-1350 (Watauga) Each additional set-top box $ 15.00 34 ESPNews* 180 CNN* 303 HBO 2* 35 ESPN U* Banner Elk Customer Center Rates are subject to change. Some restrictions may apply. 182 HLN* 304 HBO Signature* 36 * Prices do not include applicable taxes and fees. 183 Channel* 305 HBO Zone* 20 High Country Square, Hwy 184 37 MASN* 184 FOX Business Network* *If a service visit is required to reconnect service, additional 38 MASN 2* Banner Elk, NC 28604 fees may apply. 185 CNBC* 828-898-1350 (Avery) stc-142523 Your Bill system and do not require fiber construction to the premises. or from sources other than SkyBest TV such as retail outlets. You have the option of removing, repairing, rearranging or SkyBest, like most communications companies, bills one Appointments for installations, service calls and other instal- You are encouraged to contact SkyBest to inquire about maintaining the inside wiring yourself or hiring a qualified month in advance. Therefore, any change in services will lation activities are scheduled in four-hour work windows whether a particular remote control unit would be compat- outside contractor to do the work for you. It is extremely be reflected on the next month’s bill. The first bill you during normal business hours. We cannot cancel a service ible with your equipment. Please note that customer-owned important that only high quality home wiring materials be receive after initial installation or after you make service call after the close of business on the day prior to the sched- remote control units might not be functional with SkyBest TV used and that these materials are properly installed to main- changes to your account will contain prorated charges in uled service appointment. set-top boxes. We will help you determine, to the best of our tain signal quality in compliance with FCC technical regula- addition to your regular monthly charge. The prorated knowledge, whether or not the remote you have will work with tions. If you choose to install, replace or repair wiring or hire Excluding conditions beyond our control, such as natural charges will appear on your bill under the Video Service – our equipment. We cannot guarantee we will have informa- a third-party contractor to do it for you, we will be happy to disasters, power outages, civil disturbances, and severe or Non-recurring charges section. You will receive your bill on tion regarding a particular remote you may have in your pos- furnish at cost the necessary wiring and connector that will unusual weather conditions, technicians will begin working approximately the same date each month. session. We will, in good faith, keep a list of remotes that we meet required technical standards, or provide you with a on service interruptions promptly or no later than 24 hours know do work with our system. list of technical specifications for the equipment should you To avoid delinquency, full payment of the amount due after the interruption becomes known. Service interruptions choose to purchase it elsewhere. Please note, however, that must be received by the due date printed on the bill. If are defined as the loss of picture or sound on one or more Television Picture Quality in the event of improper materials or improper installation your service is disconnected for nonpayment there will be channels. We begin work to correct most service problems Upon experiencing problems with the quality of television causing signal degradation, we may be required under a $20 reconnect fee added to your next bill. There is a $25 the next business day after being notified of a problem. We signals that you receive, you should contact SkyBest TV as federal law to terminate your service until the problem can fee for all returned checks. do not promise uninterrupted service. Customer is entitled soon as possible via email to [email protected], through be remedied. to partial credits when service is completely out for more our website, www.skybest.com, or by calling 1-800-759-2226. Upon termination of service, if a refund is due, refund than a continuous 48 hours. SkyBest TV is not responsible A trained customer service representative will do all that Privacy Policy checks will be issued within the next bill cycle, or no later for the installation or maintenance of any customer-owned is possible to resolve your problem over the phone. If this In providing television service to you, we obtain certain than 30 days after termination if all SkyBest TV equip- entertainment equipment. cannot be done, an appointment will be established to have personally identifiable information, that is, information that ment is returned. Otherwise, a refund check will be issued a skilled technician come to your home in order to resolve identifies you individually. Your information may include: within 60 days after the return of all equipment supplied Disconnecting Service your problem. If, in your opinion, the service technician fails name, service address, billing address, telephone number(s), by SkyBest. Equipment must be returned in good condi- If during your contract obligation you voluntarily disconnect to correct the problem, you should call us again and we will social security number, driver’s license number, premium ser- tion as stipulated in your SkyBest TV contract. service, move to an area where service is not available or review the actions taken. Should we continue to be unable to vice you have selected, demographic information, user ID(s), your service is disconnected for non-payment, SkyBest will Your monthly bill not only details your charges, payments resolve the problem to your satisfaction, you may contact the password(s), email addresses, correspondence and com- bill you a $95.00 early termination fee. It is your responsibil- and credits, it may also contain special messages. Please applicable franchise authority. For SkyBest TV, this would be munications records. We maintain customer information ity to return all SkyBest TV equipment, including set-top read these messages to ensure that you are up-to-date on the Consumer Protection Division of the Attorney General’s concerning credit, billing and payment, security deposits, boxes, all associated cords and cables as well as all remote any changes, offers and news from SkyBest TV. Office of the State of North Carolina at 1-877-566-7226 (toll- maintenance and repair, equipment and services provided controls. You are liable for equipment that is lost, stolen, free inside NC) or 1-919-716-6000. and other service-related functions. It is our policy to collect If you have any questions about your bill, please contact damaged or not returned for any reason. We will bill you only the personal information needed to provide the ser- our Customer Service Department at 1-800-759-2226 dur- for unreturned or damaged equipment. If there is a balance Home Wiring vices we offer with the quality you desire and deserve. It is ing normal business hours. We are open Monday through due, you will receive a final bill that will include a charge for The following Federal Communications Commission (FCC) also our policy to keep that information secure and to retain Friday from 8 a.m. to 5 p.m. If you see a charge on your set-top boxes and remotes that have not been returned as required notice will serve to inform you of your options re- it only as long as needed for our business relationship or as bill that you did not authorize, please contact us immedi- of the issue date of the bill. These charges will be based on garding the home wiring that is used to provide your SkyBest the law may require. We take reasonable steps to protect ately. All charges appearing on your bill are considered the current replacement value of the unreturned equipment. TV service. Home wiring is the wiring (i.e., cords, cables, etc.) your information from unauthorized access. valid unless you file a dispute with us. You have 90 days To the extent permitted by law, customer will pay us any that runs from your set-top box(es) to the Ethernet connec- from the date of the bill to dispute any charge(s). If you do costs or fees we reasonably incur to collect amount owed to tion, then from the Ethernet connection to the ONT (Optical For more information about our privacy practices, please not file a dispute, you agree to pay all charges on your bill, SkyBest TV, including a reasonable attorney fee. Network Terminal) which will be placed on the outside of refer to our Privacy Policy brochure. You can request a copy according to the terms of the contract you signed to ob- your home. It includes extra outlets, splitters, connections at any customer center location or view it on our website Equipment and Compatibility tain SkyBest TV. To preserve all your rights to dispute reso- and fittings or wall plates attached to the wire, but does not at www.SkyBest.com. We will mail you a copy annually and A SkyBest TV set-top box is required for each television set lution, you must contact us via email at inquiries@skyline. include terminal devices, such as converters, descramblers, AB any time updates or changes are made. to which you want programming service. Only set-top boxes org, or write us at SkyLine TMC/SkyBest Communications, switches, parental lockout devices, security devices, etc. You provided by SkyBest are compatible with SkyBest TV. Instructions for Use Inc., PO Box 759, West Jefferson, NC 28694. Our goal is are allowed to remove, replace, rearrange, repair or maintain Where service is received through a set-top box, you may not Complete instructions for how to use SkyBest TV are pro- to resolve the issue to your satisfaction. If we fail to do so, any wiring located within the interior space of your home so be able to use special features and functions of your TV, DVD vided at installation and online at www.skybest.com. you may contact the Consumer Protection Division of the long as such actions do not interfere with any ability to meet player, VCR or other customer-owned home entertainment Attorney General’s Office of the State of North Carolina at FCC technical standards, or provide service to your neighbors. For closed captioning issues, please write: equipment. This could include, but is not limited to, features 1-877-566-7226 (toll-free inside NC) or 1-919-716-6000. SkyBest TV - Closed Captioning Issues that allow you to view a program on one channel while simul- We are not responsible for problems relating to the operation Attn: Regulatory Manager Installation & Service Maintenance Policies taneously recording a program on another channel; record of customer-owned consumer electronic equipment such as PO Box 759, West Jefferson, NC 28694 Standard installation of new service for those who live two or more consecutive programs that appear on different televisions, VCRs, home antennas, etc. which may be con- Or email [email protected] within our FTTP network is performed within (9) nine channels; and use advanced picture generation and display nected to the inside wiring in your home. In addition, we are Or call 1-800-759-2226 business days after an order has been placed or later per features such as “picture-in-picture” and channel review. Re- not responsible for problems caused by tampering, neglect customer request. “Standard” installations are those that mote control units that are compatible with set-top boxes or or abuse. *2020 SkyBest TV Annual Notification Brochure are located up to 125 feet from the existing distribution other terminal equipment may be obtained from SkyBest TV Effective July 1, 2020.