APRIL 2019, PAGES 36 VOL. 2, ISSUE. 3

NEW ZEALAND A trip of a lifetime

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*T&C Apply Publisher’s Note

PUBLISHER & CEO Varun Malhotra [email protected]

DIRECTOR Pranav Khullar [email protected]

ASSOCIATE EDITOR Dear Readers, Gagneet Kaur It had been a while since we projected ASST. EDITOR the potential of Rajasthan and how it triumph and heritage that one may Sayanti Halder is surfacing to become the next MICE indulge in after a hard day at work or star in India’s topography. Sprouting conference. Furthermore, with summer REPORTER the trend, this year, we engaged comes the plethora of places in the Kritika Dua with the leading business hotels in Southern Hemisphere that is currently Jaipur to comprehend the current speculating in the loved season of REPORTER & MARKETING ANALYST development of the city to sustain winter. And a lesser-known star on this Lokesh Tuli the much-awaited boom of business region is none other than the ‘Land of tourists and the contributing factors Zulu’, New Zealand that brings to you AGM SALES & MARKETING (MUMBAI) that can add to more travellers visiting a platter of some of the most exciting Aarti Rajkhewa ‘The Pink City’. At the pace with which activities, which one may cherish for a the hospitality sector is growing in the memorable experience. MARKETING EXECUTIVE royal state of Rajasthan, Jaipur has Other than this, we bring to you the Bhavini Srivastava all the ingredients to pitch on MICE latest and on-going news from across tourism. Now looking beyond the forts the segments of the industry including CONSULTANT and palaces, tourism stakeholders the names that joined the travel and Anindya Malhotra, Jitin Mann have sensed how the segment of MICE tourism clan. tourism is set to augment the tourism ART DIRECTOR in Jaipur. I thank you all again for your kind support. We value your feedback and Rakesh Kumar Followed by this and budding our seed suggestions so please do write to us at of curiosity further, we explore the ACCOUNTS [email protected]. unexplored lanes of the soil mixed Chandan Kumar Jha, Swati Jauhari with heritage and modernity called Happy Reading! Kochi (erstwhile Cochin). We handpick ADMIN HEAD the ‘must-see’ spots of this city of R Prem Lata

EXECUTIVE-CIRCULATION Hari Puri, Raja Rari

Editorial & Marketing Office: Versatile Media: 207, Satya Mansion, Commercial Complex, Ranjeet Nagar, New Delhi-110008 Contact: 011 - 45530380/83 • [email protected] All information in MiceInsiders is derived from sources we consider reliable. It is passed on to our readers without any responsibility on our part. Opinions/views expressed by third parties in abstract or interviews are not necessarily shared by us. Material appearing in the magazine cannot be reproduced in whole or in part(s) without prior permission. The publisher reserves the right to refuse, withdraw or otherwise deal with all advertisements without explanation. All advertisements must comply with the Indian Advertisement Code. The publisher will not be liable for any loss caused by any delay in publication, error or failure of advertisement to appear. Owned and published by: Varun Malhotra, Editor & Publisher, EB-63, Maya Enclave, Hari Nagar, New Delhi - 110064 and printed on his behalf at Acme Tradex India Pvt. Ltd. ( Unit : Printing press) B - 70, Sector - 80, Noida - 201305 Special CONTENT

Spotlight Page No. 8 MICE IN JAIPUR FACE-LIFTING THE PROFILE OF PINK CITY

Since the time India boarded the bandwagon of destination marketing in terms of promoting its MICE tourism, under the Incredible India campaign, Rajasthan’s picturesque Pink City Jaipur continues to hold sway even today, despite the fact many competing destinations came into the scene. We speak with some of the key players from Jaipur to understand the current developments of the city and the contributing factors backing the massive swing from Jaipur being known as heritage city to getting identified as a popular MICE hub in India

IN CONVERSATION 16 ABU DHABI TALKS MORE ABOUT ITS WEDDING OFFERINGS PLANS TO TARGET TIER I AND II INDIA MARKETS FOR INCREASED ARRIVALS Sara Abdullah Al Aslai, Conferences and Exhibitions Unit Head, Department of Culture and OVERSEAS Tourism (DCT) – Abu Dhabi talks about Abu Dhabi gradually consolidating its MICE leg of tourism for 18 NEW ZEALAND the global market with a sharp focus on attracting A TRIP OF A LIFETIME more Indian travellers

HOTEL FEATURE 24 RADISSON BLU PUNE HINJAWADI REGULAR NEWS FOR A TRUE BLU EXPERIENCE 06...... Trade 14...... Inbound HOMEWARD 17...... Outbound 22...... Hospitality 28 KOCHI 32...... Aviation A PEEP INTO THE GATEWAY TO ‘GOD’S OWN COUNTRY’ 34...... Appointments

4 APRIL 2019

News

TRADE

‘Escapes by Globus’ for low Jalesh Cruises takes delivery of the first cruise ship season travel starts for 2019/20 New India-based cruise brand in India, where she will be Globus has introduced ‘Escapes By “Escapes by Globus is for the travellers Jalesh Cruises has taken renamed Karnika during a Globus’, urging travellers to travel who are looking to explore Europe delivery of its first ship, christening ceremony on April in the ‘low season’. For 2019-20, new hotspots without the high price tag and which formerly sailed as P&O 19, 2019. Karnika will offer vacations have been introduced for Italy, deluge of summer tourists. Besides Australia’s Pacific Jewel. cruises between Mumbai and Scotland, Spain and Egypt while beyond travellers paying less for their Globus The 2,000-passenger vessel Goa until May and then offer Europe, there are vacations to Brazil tour, with far fewer tourists, there will be will be revitalised, rebranded itineraries to destinations on and Argentina as well. Launched in plenty more opportunities to experience and customised to suit the India’s coast such as Kochi, 2017, ‘Escapes’ showcases vacations to the local culture,” says Varesh Chopra, tastes of Indian travellers at Mormugao, Mumbai and ports destinations which are attractive even Regional Director – South Asia and the Sembcorp Marine Admiralty in the UAE and Middle East, during the winter months from October Middle East. “We are very excited with the Yard in Singapore over the such as Abu Dhabi, Bahrain, to April. Travellers can now visit the selection of new tours for the 2019 and next few weeks. During the Doha, Dubai, Muscat and Yas must-see landmarks and experience the 2020 season, with such great itineraries, refurbishment, the vessel will Island. “Today marks a crucial culture without the crowds, without the we envisage an even greater success of be fitted with spas, salons, day for the Indian cruise high-season prices. the Escapes by Globus, for this year.” fitness, fine dining venues tourism industry with the and leisure facilities for acceptance of Jalesh Cruises’ young passengers and more. first ship,” said Jurgen One Above opens office in Mumbai Once complete, the ship will Bailom, President and CEO, depart Singapore for Mumbai Zen Cruises. A newly-opened DMC, One Above that including Maldives, South Africa, Dubai, offers Destination Marketing Services, Russia, USA, Baku, Cambodia, Malaysia, recently opened its new office in Hong Kong, Sri Lanka and Mauritius. Mumbai. Located in Andheri East, the Rahim shared his utmost happiness Trafalgar announces definite office is headed by BA Rahim, Director, for the launch of the Mumbai office, along with co-directors Vishal Somaiya sharing that with the increase of the departures for Europe & Britain and Irshad Dadan. One Above already company’s existence, the business is Trafalgar has announced 100 decade of connecting guests has 15 DMCs in its kitty in countries expected to boost rapidly. per cent Definite Departures on with the locals through its ‘Be its Europe and Britain trips for My Guest’, Trafalgar is offering the 2019 summer season. “We USD 200 savings per couple know it has been a challenging bookings. Travel agents in Kashmir want sales year for our agent “We are always AgentsFirst partners with high consumer and by making our trips 100 UDAN to be extended to the state interest yet a later booking per cent ‘Definite Departure’ window, so we are going 100 status, alongside our great Travel agents in Kashmir are requesting demanding that the government extends per cent definite to help our offers right now with up to 15 the central government to include the UDAN scheme to Kashmir as well. valued partners close the sale per cent off all May departures Kashmir as a destination in the ‘Ude Currently, the perception of travellers and reassure their clients that for our Europe and Britain Desh Ka Aam Nagrik’ (UDAN) Scheme. towards Kashmir is negative after now is the best time to book,” departures, Trafalgar is the This comes as a result of the increased the recent attacks and it is a difficult says Gavin Tollman, Trafalgar’s only choice to truly deliver on fares to the destination and the negative situation. Currently, the situation is CEO. To celebrate 100 per fulfilling one’s travel dreams,” perception about the state after the difficult and the valley is suffering from cent definite departures and a Tollman concluded. recent attacks. Zahoor Qari, Chairman, a financial crunch, which can improve if TAAI – J&K Chapter says, “We are domestic tourism develops in the state.”

6 APRIL 2019

Spotlight MICE IN JAIPUR FACE-LIFTING THE PROFILE OF PINK CITY

8 APRIL 2019 Spotlight

Since the time India boarded the bandwagon of destination marketing in terms of promoting its MICE tourism, under the Incredible India campaign, Rajasthan’s picturesque ‘Pink City’ Jaipur continues to hold sway even today, despite the fact many competing destinations came into the scene. Rapid development, fast-paced growth, newer venues for wedding and events and improvement in infrastructure have vastly added to the attractiveness of the city as a centre for countless MICE activities. Moving in tandem with the vision and a strong foundation that Rajasthan has generated till date, the hotels and convention centres seem to capitalise on this shift in the Jaipur market. We speak with some of the key players from Jaipur to understand the current developments of the city and the contributing factors backing the massive swing from Jaipur being known as heritage city to getting identified as a popular MICE hub in India

By Gagneet Kaur and Kritika Dua

With a steady rise of extravagant travellers looking says that being a boutique property and premium The multi-purpose spaces at JECC feature a striking forth to experiencing something authentic, cultural resort, on an average they receive 5000 delegates contemporary design, making them the perfect yet very classy and magnificent, Jaipur has from different corporate segments. venues for all types of events including exhibitions, emerged as one of the preferred spots for hosting The city which was initially known for its heritage conferences, corporate meetings, entertainment meetings, events and weddings and is under a palaces and hi-end hotels, has lately shifted the events, seminars and banquets. In addition to being constant process of upgrading the MICE facilities. focus to cater to the niche market and provide the perfect backdrop for every occasion, the experts If the reports and trends are to believed, the travel accommodation suiting mostly all the budgets. at JECC provide end-to-end event planning and agents, tour operators, hotel companies, chains However, according to a few hoteliers, there is still management, making it a one-stop-destination for and cruise companies are all eyeing the Rajasthan a need to balance the future developments in a world-class services. Aashish Vyas, General MICE market aggressively having great potential way that the overall growth of destination does not Manager, Jaipur Exhibition and Convention for future growth and Jaipur, having a sheer size of suffer and its tremendous capacity makes it both Center informs that JECC organised at least 112 the market and tremendous capacity, is under the substantial and lucrative for the business visitors events, both small and big events in a year that spotlight. and ones planning their wedding, alike. include from various sectors of the economy such as Jaipur is in a continual process of upgrading its In recent years, there has been a feeling that the central and state government entities, national and MICE facilities. There are multiple plans on the anvil city needed a large facility with global standards, state federation and large corporate entities with a for more world-class convention centres, airports for Jaipur exhibitions. The Birla Auditorium served national presence, jewellery sector, textile sector, that contest with the best in the world. For instance, its purpose well, but as the demand increased medical sector and various local associations. if we take a closer look at the pace with which the and preferences shifted, the city needed a bigger, Since it’s evident from the facts and figures that hospitality sector is growing in this royal state, smarter and international quality facility to capture the city is now on the verge of introducing more Jaipur offers all the ingredients to pitch on MICE the emerging opportunities. Giving a mammoth comprehensive and innovative MICE facilities and tourism. According to the reports, in just a span facelift to the Pink City’s profile, Jaipur Exhibition also eyeing developments that are crucial for both of 12 months, the room inventory in only the new and Convention Center (JECC) was opened as the state and city in particular, we further ask hotels of Jaipur has surged from around 2,000 to the largest pillar-less exhibition-convention- the industry pundits on what more is required to its double 4,000 which is contributing not a major entertainment facility of its kind in all of South Asia. augment the MICE inflow to the city. but a decent chunk of business to the hotels. Binny Sebastian, General Manager, Alila Fort Bishangarh shares that while winters stand out as the outstanding season in terms of MICE business to their hotel, summers, on the other hand, witness a slight dip. He shares that MICE contributes to approximately 20 per cent of the total numbers. Vipul Bhargava, General Manager, The LaLiT Jaipur shares that the property, on an average caters to around 50 residential conferences which comprise 50 to 200 guests. Ashish Kaul, General Manager, Radisson Blu Jaipur informs that months such as November and February are usually dominated with MICE due to a number of regular medical conferences that have been happening in the city. Durgesh Sharma, General Manager, Samskara Resort & Spa

APRIL 2019 9 Spotlight

“The MICE industry contributes 0.22 per cent to the GDP of India.”

Jaipur for many years has been part of the famed Golden industry. We’ve a long way to go to be on the top 10 of global Triangle, which has been a must-visit for inbound and MICE map but we can surely achieve it very soon with the domestic tourists. Gradually with the building of JECC developing infrastructure and profitable business policies. and other venues, Jaipur has become a popular and much When it comes to choosing a MICE destination, travellers in- demand MICE destination. The parameters contributing primarily look for a good venue, ample accommodation in to it are a world-class convention cum exhibition centre, and around the venue and connectivity along with other enhanced air connectivity, great choice of hotels, robust elements such as local transport, city infrastructure, services in the sector, history, sightseeing and culture. sightseeing and more. Jaipur is connected with seven key MICE in India set to triple over the next two to three international destinations such as Singapore, Dubai, Kuala years; the sector is poised for a robust growth. According Lumpur, Bangkok, Sharjah, Abu Dhabi and Muscat and on to the reports, MICE industry in India is estimated at 1.3 the domestic front, the city is well-connected with over 20 Aashish Vyas billion dollars. At present, India is at 31st position on the major metro cities in India. The state government has been General Manager, Jaipur Exhibition and global MICE map. The MICE industry contributes 0.22 per actively trying to assist the MICE industry to draw both Convention Center (JECC) cent to the GDP of India while 3.26 per cent to the tourism business and leisure travellers, helping the industry grow.

“Hotels need to be well-equipped with basic necessities required by a MICE traveller.”

From once being a pure ‘luxury tourism’ destination, of Rajasthan. Giant convention centres such as Jaipur Jaipur has emerged as one of the most crucial sub- Exhibition and Convention Center (JECC) and Birla sectors of MICE tourism for its greater per capita Auditorium coupled with most of the business hotels expenditures compared to leisure tourism. This has such as Radisson Blu Jaipur providing top-notch MICE tremendously helped in sustaining the ‘hot summers / facilities with a traditional Rajasthan touch, Jaipur has off-season– April to March’ through incremental traffic. created a niche for itself as one of the preferred MICE Business hotels with MICE facilities now enjoy decent destinations of the sub-continent. year-round occupancy with just minor rate fluctuations Hotels need to be well-equipped with basic necessities in summers and winters. As many international required by a MICE traveller. Comfortable bed, healthy destinations having comparatively better tourism breakfast layout, seamless hi-speed Wi-Fi connectivity, infrastructure have become more tourist centric and business facilities such as web-conferencing, adequate Ashish Kaul economical, cities in destinations such as Rajasthan venues to cater to seminars with supporting break-away General Manager, Radisson Blu Jaipur needed a shift for balance. Influx of corporate rooms and provision of activities for relaxion including spa, companies and better connectivity via air, land and rail gym, pool, games and yoga are vital. has bought in a massive demand to Jaipur as a capital

“All the major hotels in the city have sizeable conference halls to accommodate big conferences.”

Jaipur as a city is well-connected to all the major metro different types of themes which the guests can choose cities of India and is in close proximity with New Delhi for their conferences so that there are different options of where most of the corporates operate from. Our airport is organising a conference. Good transportation is also required well-connected to all the major cities in India and abroad to help guests move around in the city. The rates need to be as well so that helps a lot. The infrastructure in Jaipur has competitive so that we can compete with the markets in grown by leaps and bounds, we have great auditoriums, metro cities. Hotels can design special itineraries in which which can accommodate large conferences with state- the guests can go around in the city and have a chance of-the-art facilities. All the major hotels in the city have to sample the local culture and blend some relaxation sizeable conference halls to accommodate big conferences, time with the conference. The hotels should have good for example LaLiT Jaipur has a pillar less ballroom which restaurants which can offer food from all over the world so Vipul Bhargava can accommodate around 600 people with all the modern that it can cater to all the guest requests and give them a General Manager, The LaLiT Jaipur amenities. fine dining experience. Hotels need to offer world class amenities with big venues having state-of-the-art facilities. They need to offer

10 APRIL 2019

Spotlight

“Every hotel creates a niche for itself that becomes its USP for attracting the MICE travellers.”

Rajasthan has emerged as one of the most sought-after own unique identity complimented by being located in a MICE destinations for over a decade now. Jaipur being the MICE destination. For instance, Alila Fort Bishangarh is a capital city gets more preference and is the best MICE landmark in Rajasthan and with the various accolades that destination. The remarkable connectivity, cultural richness we have received over the years MICE becomes a reason to and natural beauty just add to the purpose. The various stay at this historical marvel. attractions of the destination make the business meetings and conferences an absolute pleasure. The MICE visitors get so much more to explore in Jaipur. Every hotel creates a niche for itself that becomes its USP for attracting the MICE travellers. The USP should be Binny Sebastian defined by the strength of the individual hotel, having its General Manager, Alila Fort Bishangarh

“On an average 40 per cent of our business comes from the MICE segment.”

Known for its history and heritage, Jaipur has gradually segment. We are facing challenges because of economy turned into a hub of MICE and weddings owing to its world- slow down, worldwide and all multinational companies has class infrastructure. The city is well-connected with all cut short their off-site budget and we can witness its impact major cities of India and abroad. There are various itineraries on high-end MICE events. Budgeted clients are increasing catering to all groups as per their budget and convenience. but due to various options and market competition, rates All leading groups of the world has hotels with very have become stagnant. Higher inventory hotels are offering competitive rates. very lower rates but boutique properties like ours, which is The major part of our revenue generation is through MICE widely spread across can’t match those rates. Still, we all are travellers. Although there is cut-throat competition but getting a portion of the cake. still in totality we are getting a good marginal business Durgesh Sharma and average 40 per cent business comes from the MICE GM, Samskara Resort & Spa

12 APRIL 2019

News

INBOUND IGE targets revenue Of INR 100 cr by 2024 Election tourism is

The 8th Indian Golf and Turf the new travel trend Expo (IGE) 2019 is scheduled to be held at New Delhi’s Thyagraj in India Stadium on April 26 and 27, 2019. Speaking at the launch of With the Indian election 2019 knocking on the the event, Suman Billa, Joint door, the tour guides and travels agents are eyeing Secretary, Ministry of Tourism at boosting the new avenue of ‘election tourism’. (MoT), Government of India said, According to reports, Gujarat tour operators have “The MoT of the Government introduced this novel idea for foreign tourists of India has long identified who wish to witness events related to Lok Sabha Golf as a potential tourism country, not only to boost the Golf Tourism Organisation; Elections 2019. The organisers are expecting the booster and has taken several prospects of Golf but also other Bruce MacPhee, Senior number of rise this year during the Lok Sabha measures including developing sports where quality turf plays Agronomist and Mike Orloff, MD, Elections 2019. The tourists were from Japan, UAE, more public courses to grow a critical role in boosting the Golf Industry Central, amongst and even from parts of Europe. According to reports and promote the sport in the standards of the athletes game. others. Rishi Narain, former they were taken to various parts of the state where country. In a welcome addition, I thank all partners in making Asian Games Gold medalist they attended rallies and public meetings. The tours this year’s IGE has also involved IGE a success over the years and stated, “The Golf Industry also include a trip to rural parts of the state in order turf experts and professionals look forward to the 2019 edition.” Association has set a target to to get a first-hand view of poll preparations there. in a big way. This is crucial The expo will be attended by generate revenue of INR 100 cr Election tourism 2019 is an attempt to involve to ensure that the best of Peter Walton, President & Chief in next five years through Golf all interested parties, including students , media infrastructure is available in the Executive, IAGTO - The Global tourism.” professionals, youngsters, and researchers.

J&K Tourism organises Kashmir Conclave in Mumbai A big delegation from Kashmir comprising J&K (Jammu & Kashmir) Tourism, J&K Hoteliers Club and Maharashtra Tour Organisers’ Association (MTOA), organised a Kashmir EKTTA to explore new avenues of Conclave in Mumbai to address the safety issue in the state tourism in Odisha and to encourage the travel The Enterprising Knot of Lenka, Nodal Officer, IITTM. agents in India to continue to Travel & Tourism Associates Addressing at the inaugural sell packages. The event was breaking news is happening (EKTTA) organised its ceremony, Sanjay Kumar addressed by Advisor to Governor this year is introduction of first annual convention in Mohanty, President EKTTA of J&K, Khurshid A Ganai. The cable car at Patnitop which is Bhubaneswar, with an aim recounted the journey of the evening also saw the presence starting around April 20, 2019 in to develop local tourism and association and briefed about of Rigzin Samphel IAS, Secretary collaboration with our European bring forward the unexplored the activities and initiatives it Tourism, Govt. of J&K along partners,” shared Patil. The destinations of the state has taken to help its members with Sudhir Patil, President of Department of Tourism J&K to the limelight. The event and the tourism fraternity. Maharashtra Tour Organisers’ Government along with the travel was inaugurated by the The convention was aimed Association (MTOA) and Mushtaq and hospitality sector of the Chief Guest, Priyadarshi to bring all the stakeholders A. Chaya, Chairman, J&K state will conduct roadshows Mishra, MLA, Bhubaneswar- of the tourism together at Hoteliers Club. A delegation of throughout the country in cities North and Guest of Honour, one stance with a motive over 40 members from the travel such as Mumbai, Pune and Aruna Mohanty, Padma Shri to develop the concept of and hospitality sector of the state Nagpur. Over 200 travel agents/ awardee and renowned Odissi MOS (Man on Spot) and WOS of J&K participated in it. tour operator/destination Exponent; Utpal Kumar (Woman on Spot) keeping “In Srinagar, Pahalgam, management companies/tourism Pati, Joint Director, Odisha the local representatives Sonmarg, Gulmarg including promoters from Maharashtra and Tourism and Sarat Kumar at focus. Katra and Jammu another Gujarat participated in the event.”

14 APRIL 2019

In Conversation

ABU DHABI TALKS MORE ABOUT ITS WEDDING OFFERINGS Plans to target tier I and II India markets for increased arrivals During her recent visit to India, in order to analyse the current sales and promotional initiatives taken for the market, Sara Abdullah Al Aslai, Conferences and Exhibitions Unit Head, Department of Culture and Tourism (DCT) – Abu Dhabi talks about Abu Dhabi gradually consolidating its MICE leg of tourism for the global market with a sharp focus on attracting more Indian travellers

By Sayanti Halder A distinguished Middle Eastern tourism destination, wedding market, Al Aslai further informs that Abu send the message that all Indian leisure and MICE Abu Dhabi is fast becoming popular in the global Dhabi is trying to increase the MICE platforms of businesses based in India are welcome to come to MICE tourism industry. In recent years, the city communication in India market and further focusing Abu Dhabi. India is one of our tier I source markets witnessed considerable growth in MICE activities, on tier I and II markets. “We are also planning more followed by China. So, we are trying to have a vast with world-class meetings and events facilities that marketing campaigns to attract those businesses representation in India as much as we can, especially inspire event planners from around the globe to host to Abu Dhabi. Apart from the metro cities in India, related to MICE business.” their dream event in this sultry capital. Taking the we normally look at cities such as Lucknow, Jaipur, Speaking of Abu Dhabi’s strength when it comes current status a notch higher, Al Aslai reveals that Indore, Bhopal and the South Indian belt. In terms to its growing MICE tourism, Al Aslai points out that Abu Dhabi, as a standalone MICE tourism destination, of tier II cities, we believe that the quantity might the incentive segment seems to be rising rapidly as is looking at fetching wedding groups from India. be less but the quality of travellers is big because of compared to last year’s figures. The emirate hosted “Nowadays, we are focusing on strengthening our its nature of celebrating elaborate weddings,” she several demands for the incentive market for India emirate as an ideal place for an Indian destination explains. “We plan to attend more shows focusing and China in which a maximum of 17,000 delegates wedding as we have got good feedback since last year on destination weddings and will be promoting Abu was supported by the Abu Dhabi Convention Bureau after hosting a couple of Indian weddings. And this Dhabi as a wedding destination, hence forth. We are (ADCB). It is 20 per cent of the total tourists that visit year, we additionally hosted one of the biggest Indian trying to be a big part of such shows that are related Abu Dhabi, every year while leisure is also a slice that weddings in Abu Dhabi having around 1200 guests. to Indian weddings.” the department is trying to increase, year-on-year. We are beginning to understand its requirements In 2018, Al Aslai notes that around 4,15,000 Indians Explaining the new projects of DCT, Al Aslai reveals as wedding is a new market that we are tapping visited Abu Dhabi and the tourism department aims that there is a plan of launching a Commercial and doing well already. Last year, we hosted around at doubling the number, this year, with its varied MICE Centre in Yas Island along with added attractions 25 Indian weddings and this year, till date, we have and leisure offerings for the Indian travellers. “Like coming up at Yas Marina circuit, this year. Moreover, hosted two with more in the line.” Dubai’s vision, DCT has the ‘2030 Plan’ wherein we she mentions that the department aims at having As Department of Culture and Tourism (DCT) are focusing at 12 sectors including MICE, medical, 10,000 hotel rooms in the pipeline, in order to draw Abu Dhabi has observed the prospect of India as a infrastructure and biochemical. We are trying to more tourists to the emirate.

16 APRIL 2019 News

OUTBOUND Qatar Visa Centers in seven metros to be functional from India

Qatar Visa Center was recently and the Government of the state inaugurated by H.E Saif Bin Ali of Maharashtra for their continued Almohanndi, Consul General, The support to achieve this goal by Consulate General of The State of opening the Qatar Visa Centre (QVC) Qatar in Mumbai. Having already on March 29 in Mumbai. For Indian launched in New Delhi and now in expatriates who travel to Qatar Mumbai, five other visa centres in for employment, can complete Kochi, Hyderabad, Lucknow, Chennai their medical tests and sign work and Kolkata will be operational contracts before their departure and shortly. At the new Qatar Visa Center, this stands confirm to the State of work visa applicants for the state biometrics and undergo mandatory saying, “Our thanks and appreciation Qatar’s keenness to ensure safety of Qatar will be able to sign on medical test all under one roof. to the officials in the Ministry of and protection for expatriates and work contracts digitally, enrol their Almohanndi expressed gratitude External Affairs- Republic of India residents.” Buyer-Seller online applications open for Thailand Travel Mart 2019 The Tourism Authority of Thailand (TAT) This year, the theme of the ‘New Shades recently opened online applications for buyers of Emerging Destinations’ is designed to and sellers wishing to attend the Thailand encourage visitors to explore the new shades Travel Mart Plus (TTM+) to be held between of Thailand in the 55 provinces identified as June 5 and 7 at the Ocean Marina Yacht Club, emerging destinations or the ‘hidden gems’ Pattaya. This is the second consecutive year throughout the country. Yuthasak Supasorn, that Thailand’s largest annual B2B tourism TAT Governor, said, “Although Thailand is one and travel trade event is being held at the country, every place has its own character. marina. The event is designed largely to give There’s more to Thailand than Bangkok, the emerging generation of creative small- and Chiang Mai and Phuket waiting for visitors medium-sized enterprises, especially those to discover. TAT is also trying to expose which cannot afford to attend international businesses from the emerging destinations trade shows, an opportunity to network with to the international audiences in this year’s international buyers. TTM+.” Indian operators explore new regions in Czech Republic witnesses 12.5 pc France at ‘Rendezvous growth from India in 2018 en France’ Becoming an emerging destination among Moravian region. Arzan Khambatta, Head The Indian trade delegation that recently was in Indian travellers, the recent Indian footfall to of Czech Tourist Authority, CzechTourism France to attend the annual show, ‘Rendezvous the Czech Republic has grown by 12.5 per cent India said, “The theme of the ‘Land of Stories’ en France 2019’ organised by Atout France has in 2018. The Central European destination this year are the happening cities of the been exploring the potential of regions yet welcomed 96,325 Indian visitors through the Czech Republic such as Prague and Brno and unfamiliar to the Indian travellers. The 32-member year and recorded a total number of 2, 36,145 cultural experiences of castles and chateaux delegation hosted by Atout France India included nights spent by Indians last year, with the where families can rejuvenate amid nature.” tour operators from Mumbai, Delhi, Ahmedabad, average length of stay being 3.5 nights per Apart from targeting families, experiential Chennai and Bengaluru. The regions that the Indian visit. While Prague and its attractions remain travellers, business visitors, honeymooners delegates found appealing for their clients include popular among travellers, an increased and leisure travellers, one of the main Provence and the Rhône-Alpes. The two-day show interest has been recorded in newer focuses this year would be the MICE segment. was held in Marseille this year to promote the experiences such as beer spa, glass–blowing The Czech Republic has a state-of-the-art region in the international markets. About 915 tour and wine tasting, bringing Indian footfall infrastructure in place, with the capacity to operators from 73 different countries are attending to the newer parts, including the South host large corporate groups and events. this B2B travel show, one of the biggest trade events in France.

APRIL 2019 17 Overseas NEW ZEALAND A Trip of a Lifetime

Situated in the Southern Hemisphere, New Zealand is the land of mystery and is called ‘The God Zone’ for a reason. Whether you are a nature lover or a thrill seeker, you will be spoiled with choices when it comes to things you can do in this beautiful island. From glow worm caves to mighty glaciers, hiking volcanoes to tasting different wines, it has so much to offer By Lokesh Tuli

Immerse Yourself in the Maori Culture There are many ways in which you can get acquainted with the culture of New Zealand’s native inhabitants either by spending a night in an ancient Maori village or by learning about Maori heritage at Te Papa. Local Maori guides will also explain you in great details about the links between Maori culture and the New Zealand landscape and will show you how the culture still survives in modern times. But no matter which way you choose to discover about New Zealand’s glorious past, you’ll come away with tremendous respect for the land and its native tribe.

Dig Your Own Space at Hot Water Beach Hot Water Beach which is located in the Coromandel, not far from Cathedral Cove, is a place favoured by both adventurers and nature lovers alike. From the sound of the surging waves to the fierce bite of the hot sand underneath your bare feet, it presents a landscape and an atmosphere like nowhere else. All you need to do is just grab a spade and start digging your personal hot water pool. Soak in the warm water and relax as you enjoy the stunning scenery that surrounds you. It’s a strange but very pleasant feeling to be lying in a pool of hot water just a few metres away from the forever soothing sea.

18 APRIL 2019 Overseas

Adventure Sports For all the adventure junkies out there who are looking for some great thrills and excitement, get ready for the experience of a lifetime. New Zealand has every adventure sport you can think of and some that you’ve never even heard of! From bungee jumping to sky diving, to jet boats and white river rafting, New Zealand has it all. These fast-paced activities are bound to push the limits of all the thrill seekers. And all is set to a backdrop of mind-blowing landscapes.

Go on a Wine Tasting Spree Although the Island nation is known for its beautiful landscapes, you can never go wrong when it comes to New Zealand wines. One of the most exciting pastimes is to take a wine tour to some of the most popular vineyards to taste some of the best wines that have put New Zealand on the map in various international wine awards. You may also choose to stay for a few days in an exquisite holiday villa or even work in a winery, as viticulture is a top backpacker job in New Zealand. One thing is for sure, you’ll be very “grapeful” for the opportunity to taste these amazing wines.

APRIL 2019 19 Guest Column

Is MICE RFP process driving the best value?

A corporate event specialist, equipped with an extensive experience spanning two decades, Anirban Sengupta, Senior Vice President, 2Hub, India’s leading B2B reseller platform that focusses at the travel and hospitality industry, shares vivid insight on corporate pitching and suggests that the MICE Request for Proposal (RFP) process should be replaced with a stronger selection process

The MICE Industry is about innovations. disregarding technical aspects of the operator, is a greater value in organising an event. Multiple Organisations conduct meetings and events to such as – experience, knowledge, innovation, I’s to be dotted and T’s to be crossed – which achieve a higher objective which they are unable legacy, people etc. Technological advancement cannot be reflected in the RFP process alone. to meet in their day-to-day operations. A MICE hasn’t helped the process very much either other Corporations need the best person on the job agency’s role in this process is not only to organise than taking the process to an online platform (and who can deliver a successful event at the most a successful event but also meet the desired making way for some toxic mechanism such as competitive price. Successful MICE agencies objective. However, the selection criterion for the Reverse Auction). invest heavily on knowledge, people, experience, agency is based on the cost proposal. Surely cost is MICE RFP process intended to be more processes, distribution and a lot of other tangible vital but not the only objective. competitive is becoming less competitive. For benefits available for the client. To deliver the Request for Proposal (RFP) is a process of example, Corporate A is planning to have an goods in line with the RFP, the agency is mostly soliciting proposal for procurement of goods event in Goa, invites five to six agencies in a neglecting the ‘WOW’ element of the event. If MICE or services. Organisations announce their closed RFP bid. Agencies, in turn, get in touch agencies are expected to think out of the box, they requirement allowing vendors to submit their with their partner network to put together a need to be given an opportunity to be ‘out of the proposals, mostly through a bidding process. The proposal. Suddenly, the Goa market is flooded box’. process is intended to allow comparison in a fair with similar enquires. Suppliers such as hotel, A MICE agency’s role is that of a consultant. We practice environmen. The process of RFP most venue, transportation and more are sensing the consult our clients to put together a memorable likely started during the industrial revolution demand become rigid. Agencies lose the power of event. All events have a budget and once made of the 1800s, when markets were expanding negotiation in the artificially created the sellers’ aware of it, we work around it to ensure the best and managing costs became imperative for market. In a similar scenario, Corporate B wants value. Corporates should replace the MICE RFP profitability. Through time and technological to conduct an incentive group to Switzerland. The process with a stronger selection process and have advancements, the process went through corporate reach out to five to six MICE operators the best in the industry as empanelled agencies. development yet the basis remained archaic. and they, in turn, get in touch with two to three Given the nature and scope of an event, capable Procurement of goods can have apple to apple Destination Management Companies (DMC) each. agencies should be invited for an objective briefing. comparison but services (particularly MICE), may Suddenly the query is pursued by 10 to 15 operators The agencies then would be required to make a not be similarly comparable. creating havoc in the market place and loss of proposal with ideas of location, venues, activities The MICE RFP process to be competitive, seriousness. and more along with a cost proposal. This process is missing out on the value proposition. MICE Under no circumstances, one is undermining will continue to be fair and competitive and allow agencies attempting to be the cheapest, lose focus the need for a corporation to have a fair and innovation and creativity which the current system on the deliverables. Most MICE RFP processes competitive procurement process. But the current lacks. The need is to create competitiveness and are single dimensional– focusing on cost but RFP process may not be the best solution. There not competition.

20 APRIL 2019 Modi Yoga Retreat, Rishikesh At the foothills of Himalayas and just by the Ganges, this beautifully located property has been designed to make people happy, which we believe is the biggest faith or religion (Dharam) of a man kind. Luxuriously designed to be the world’s first 7 Star Dharamshala or as we like to call it- ”A Happy Home”

Beauty lies in a healthy mind

Relax Rewind Rejuvenate

Address: MODI YOGA RETREAT - 238, VIRBHADRA ROAD, RISHIKESH, UTTARAKHAND 249201 Tel : +91-7303552333, Email : [email protected] For Bookings visit - https://modiretreat.com/

final.indd 1 4/17/2019 6:05:20 PM News

HOSPITALITY WelcomHeritage Kalyan First SureStay Hotel opens in Bhawan Jaisalmer opens Amritsar Best Western Hotels & Resorts launched its new SureStay Hotel WelcomHeritage has added one more “This is the 34th operational Group concept in India with the opening of its first property in property to its existing portfolio with property of WelcomHeritage and Amritsar. The hotel features 30 contemporary guestrooms, WelcomHeritage Kalyan Bhawan in we are extremely happy with the equipped with convenient amenities, including complimentary Jaisalmer. WelcomHeritage Kalyan new addition. Out of 34 operational WiFi, Café Sure-a multi-cuisine restaurant with bar, elegant Bhawan was the former home of properties, we now have 12 in banquet hall and Let’s Talk-the private dining room cum meeting the Ruler of Jaisalmer – Maharawal Rajasthan. This property has its room. “We are delighted to unveil SureStay Hotel by Best Jawahir Singh. It is a centrally located own unique charm and caters to Western Amritsar, an exciting new hotel that will redefine the property amidst the walled city of both leisure and business travellers smart economy hotel sector,” said Atul Jain, Best Western’s Jaisalmer and features 22 exquisite who want to explore Jaisalmer Chief Operating Officer for India, Bangladesh and Sri Lanka. “By rooms and has been refurbished in and enjoy the local flavours of combining the ease and affordability of economy hotels with the the original art deco style to meet the the town. Very soon, we will be international standards of a global chain, SureStay Hotel Group is requirements of the modern traveller adding few more properties in sure to appeal to business and leisure travellers alike”. and caters to both leisure and the south and north-east regions Its strategic location confers on the SureStay Hotel by Best business travellers who want to enjoy of Rajasthan. We are looking at Western Amritsar, Ranjeet Avenue an unmatched advantage. the local flavours of town. adding around three to four more Guests can reach the hotel from the international airport and Sanjeev K Nayar, General properties by the end of this railway station in 10 to 15 minutes. Manager, WelcomHeritage shared, financial year”.

Marriott launches ‘Courtyard By RCI adds 16 resorts in India in Marriott’ in Siliguri Marriott International announced the launch of Courtyard by Marriott H2 2018 Siliguri, the 17th ‘Courtyard by Marriott’ branded property to open Global vacation exchange provider, added some exceptional properties in South Asia and the first in the East of India outside of Kolkata. RCI added 103 new properties to its to the RCI exchange all over the Comprising 130 spacious rooms, the Courtyard by Marriott Siliguri affiliate exchange network during world. In India, these 16 new affiliates offers 4000 sq. ft. of indoor and outdoor space. “The opening of the the second half of 2018. The new significantly augment our presence first Courtyard by Marriott in the East of India marks a great milestone affiliations include resorts in India, and commitment to the country. for Marriott International”, said Gaurav Singh, General Manager, JW Asia, the Caribbean, Europe, Latin Our growing presence in India is a Marriott Kolkata & Cluster General Manager-Bangladesh, Marriott America and North America. RCI clear indication of the confidence International. “It was a matter of time before the Marriott brand came added 16 resorts in India, including our members and developers have in to Siliguri, the Gateway to the North-East of India. Marriott is globally five resorts from Times Heaven Club the concept of vacation ownership renowned for its intuitive service and commitment to providing guests across the country. and the recognition of RCI as their with truly enriching experiences. We believe this property will create “Through these additions, we preferred partner of choice in a new atmosphere and be an integral part of this city’s growth story.” continue to expand the choices delivering memorable experiences Rohit Bajpai, GM, Courtyard by Marriott Siliguri said, “We are looking we offer our 3.9 million members to all the RCI members around the forward to catering to guests from North Bengal, Sikkim, the North through our global exchange globe,” said Sabina Chopra, Managing Eastern states and our neighbours Nepal, Bhutan and Bangladesh.” network. Over the past year, we have Director of RCI India.

22 APRIL 2019 News

HOSPITALITY Cygnett Hotels adds new property in Jaipur Cygnett Hotels & Resorts has announced the opening of Cygnett Inn Grand hotel in Jaipur, Rajasthan. Stuated at a close proximity to the Jaipur railway station and airport, the hotel is ideal for both business Kapil Chopra and leisure travellers. Boasting a modern and The Postcard upscale European Renaissance unwind at the Spa. Cygnett The Inn promises to serve style design, the hotel offers Grand Inn offers all its guests superior value and unforgettable announces its fourth spacious and stylishly designed 24-hour room service. The experience for both corporate rooms with all modern hotel also has an all-day dining events and social celebrations. hotel in South Goa amenities and in-room service. restaurant, Cygnett Pavilion. The Banquet room, Columbia, is Guests can enjoy the benefits Cygnett Grand Inn also offers 1550sq.ft in size and can be set Having opened three hotels in Moira, Cuelim of a well-equipped gym, a conferencing and banqueting up in variety of styles as per the and Old Goa, The Postcard Hotel has now swimming pool, or simply services. need of the occasion. signed a new boutique luxury hotel project in South Goa that will offer 50 rooms and is slated to open in 2021. Kapil Chopra, Founder Seyfert Sarovar Portico is now rebranded as & CEO, The Postcard Hotel said, “I believe Goa has the potential to be the next Bali and I also see Goa as an emerging design, architecture Seyfert Sarovar Premiere, Dehradun and culinary capital of India. Goa lives through Sarovar Hotels and Resorts further expand its its 334 villages and communities and we want portfolio in Delhi- NCR region with the signing our guests to experience and appreciate this of yet another project in Ghaziabad. The place variety through our hotels. The challenge is known as the ‘Gateway to Uttar Pradesh’ and was to have a site which had the potential to an emerging hub for various industries, upscale build a hotel that sets new design standards shopping malls and foremost educational globally. The search for that iconic location institutions. Sarovar Portico, upon completion ended with this site, which offers a serene in 2021, will have 52 tastefully designed white sand beach of the mighty Arabian Sea in rooms including suites. All rooms boast of front and countryside on its other end.” contemporary décor and smartly equipped with meeting and conference and social functions. a comprehensive range of modern amenities. Other facilities include an all-day dining Its prime location and spacious banqueting restaurant, rooftop gymnasium and swimming Lords Hotels and facility make it an ideal venue to hold a business pool. Resorts announces grand opening in Nepal The Imperial New Delhi bags ‘GIFTTS Pineapple Lords Hotels and Resorts announced the grand Award For Sustainability’ By Preferred Group opening of its 60-room property, Diyalo’ Lords Plaza Birgunj- Nepal. This hotel is an ideal The Imperial New Delhi recently added another as an iconic heritage hotel and being honoured choice for discerning travellers visiting Raxual or feather to its cap by winning the illustrious with two prestigious Preferred Hotels & Resorts’ Birgunj and it provides the best of both worlds honours of Preferred Hotel of the Year- India, awards is a moment of immense pride for all of us. for business and leisure travellers. Diyalo’ Middle East and Africa 2019 and Preferred The esteemed accolades establish The Imperial Lords Plaza Birgunj features contemporary GIFTTS Pineapple Awards 2019 for Excellence not only as a hotel with a lineage of delivering rooms and suites, business centr,e conference in Sustainability. The awards were presented unmatched hospitality but also one that is rooms, F&B outlets, spa, gym, pool and casino. at the closing ceremony of the 2019 Preferred environmentally conscious and responsible in its The inauguration ceremony was followed by Global Conference held at the Monte-Carlo Bay operations. It is also hugely motivating for the the lighting of the lamp by Nepal’s ex-PM, Hotel & Resort in Monaco. Vijay Wanchoo, Senior associates who will collectively continue to work Sherbahadur Deuba and felicitation was done Executive VP and GM, The Imperial New Delhi said, towards maintaining the highest standards of by Pushpendra Bansal, CEO and Rishi Puri, VP of “The hotel enjoys its own reckoning in the market service that The Imperial experience stands for.” Lords Hotels. and Resorts.

APRIL 2019 23 Hotel Feature

Radisson Blu Pune Hinjawadi For a true Blu experience

A peaceful retreat in the “Oxford of the East” offering a modern respite away from the chaos of the city-life, Radisson Blu Pune Hinjawadi elevates the level of hospitality with their matchless services, top-notch facilities and modern furnishings providing their patrons with upscale comforts

By Kritika Dua

Location: Nestled in the heart of Pune’s IT hub, Radisson Blu Pune Hinjawadi is located in close proximity to some of India’s most illustrious Fortune 500 companies. It is also a few minutes away from Pune’s significant commercial arteries such as Pune-Mumbai and Pune-Bengaluru highways. With Hinjawadi’s largest banquet area, multiple dining venues, a rooftop pool and a well-equipped gym, Radisson Blu Pune Hinjawadi is indeed travellers preferred choice. Prime tourist attractions such as Dagdusheth Ganpati, Chaturshringi Temple, Pataleshwar Caves, Shaniwar Wada, Khadakwasla, Lonavala, Sinhagad Fort, Lohagad Fort, Living Spaces: Lavasa and others are all The uber-chic hotel features well-appointed 151 rooms and suites, which are magnificent and spacious, wherein each short drives away, while Pune is complete with modern amenities such as a convenient workstation and free high-speed Wi-Fi connectivity among International Airport is mere 24 others, catering to the requirement of business and leisure travellers alike. The guests are offered with the wide variety km away from the hotel. of choice ranging from Superior Room, Deluxe Room, Business Class Room, Deluxe Suite to Executive Suite. Radisson Blu Pune Hinjawadi has accessible rooms as well. So sink into their ultra-comfortable beds for some sound sleep.

24 APRIL 2019 Hotel Feature

Meetings and Events: Host memorable events and meetings in Radisson Blu Pune Hinjawadi with two levels of expansive banquet halls spread over an area of 5,318 sq. ft., additional pre-function areas and an exclusive entrance, all of which makes their facilities indeed unparalleled in Hinjawadi. Offering 247 square meters of pillarless carpeted ballroom space and 94 sq. mts. of pre-function area, Ballroom 1 is an ideal venue for meetings and ceremonies. Ballroom 2 (identical to Ballroom 1) can be divided into two parts to make a breakout room for your conferences. The hotel’s set of ‘Experience Meetings’ tools and services such as Brain Food and Brain Box aid in making meetings easier. Brain Food is an innovative, responsible food and beverage solution for meetings and events. Some meetings and ideas are better when conducted outside traditional meeting rooms. Rejuvenation: Brain Box is the Experience Meetings alternative Unwind, refresh and rejuvenate with the exceptional recreational facilities of Radisson Blu Pune to a more indulgent and flexible meeting room Hinjawadi. The fitness enthusiasts can keep up with their workout schedule at the fitness centre environment that uses bright colours, walls to featuring top-of-the-line equipment. While you are here make the most of the inviting rooftop pool for write on, high-tech idea sharing, versatile furniture a rigorous routine or refreshing splash. Indulge in an expansive selection of holistic healing practices, and lighting to build an atmosphere that supports contemporary rejuvenation and well-being techniques at Nilaya Spa. De-stress after a hectic day with delegates’ creativity. Their proficient and resolute their well-versed therapists as they take you through revitalising experiences and redefine the art team complemented by delectable dishes, make of massage. You will feel ultimate relaxation as you choose the therapies influenced by Ayurvedic, every conference, meeting or social event seamless European and Oriental practices. and spectacular.

APRIL 2019 25 Guest Column

OVERCOMING STUMBLING BLOCKS OF DOMESTIC TOURISM An avid traveller and being part of the travel industry in India for over four decades now, Carl Dantas, Chairman Emeritus-ETAA and former CEO and member of the advisory board of Bombay Travels Private Limited, tries to connect the dots of tourism in India by sharing his viewpoint on all that needs to change in order to augment domestic tourism

ROLE OF GOVERNMENT: rather than looking at making quick sector providing facilities including The central tourism ministry is bucks and ruining the reputation seamless check-in and check-out becoming more proactive as well as of our country and thus killing the that has cut down costs for hotels those from the various states. But, they enthusiasm of a repeat customer or and saves the corporate traveller’s lack the infrastructure of follow-up and being given a good recommendation time. Efforts have been made in this thus most of what they do in overseas for future customers. Immigration direction but we provide this more to promotions does not result in an and security at airports can be quite the international market rather than increase in inbound numbers. There is a a nuisance but that is changing doing it within the country. lack of coordination between the travel rapidly with the use of technology. associations and the government, Many international airports have now ENHANCING AVIATION: both central and state. Only a select upgraded their systems for arrival and We are going through a crisis situation few are given preferred treatment departure wherein some nationals now with Kingfisher having shut in this respect and thus if you don’t can use the scanner for the relevant down and Jet Airways on the verge carry the entire industry with you, the cent of their earnings for R&D which pages of the passport and walk of doing so. Indigo has a shortage of results are poor. The ministry officials pays off in the long run. FAMs are all through, I wonder why we are lagging pilots as reported in the press and need to correct this situation and the that the industry wants without any behind. Check-in with bags drop off is others have a shortage of aircrafts. trade needs to help with this through post FAM commitment, this attitude also quite common now. The e-visa Hopefully, the govt. shall intervene the associations. I can guarantee the has to change. is a great boon for inbound but the in some way and find a solution or results will show. service at the airport immigration is else domestic tourism for locals will EASE OF TRAVEL: pitiful, most of the times. This has to suffer a big blow as well as inbound THE INDUSTRY IN A The govt. has made humongous change immediately if we want more for lack of connectivity. Although NUTSHELL: efforts to increase connectivity and domestic tourism from overseas. there have been many impediments The industry associations need to offered incentives to airlines to cover as mentioned above, it seems that come together on the same platform additional destinations and in this BOOSTING TECHNOLOGY: the situation will change for the and organise joint programs. If foreign regard, the Udaan scheme has been This has played a great role in recent better quite soon and hopefully tourism boards conduct workshops quite helpful with govt. subsidy. But, times for the travel industry. Use of tourism will boom once again with here, online specialist programs, there have been frequent delays of social and digital media has enhanced the use of technology and preventive roadshows, so why can’t the state the carriers, lack of service and the business for most organisations measures against terrorism. Also, tourism boards do this? They can final nail in the coffin is on arrival at and those that have not used this airlines are increasing the number of easily train the counter staff of travel destination, the lack of infrastructure, tool are lagging behind and thus flights and thus, fares are becoming agencies and tour operators so that guides are not up to the mark and stagnating without realising its cheaper for the budget traveller. I they become specialists for each presentable, cars are not well- potential. Perhaps, they feel that can’t help but make an appeal to region in the country and thus are maintained, hotels have not kept up to it is an expensive route but if one the travel industry in India to come able to handle the queries of inbound international standards of cleanliness spends some time to understand together on the same platform and operators in a more prudent way. I and hygiene nor cater to the dietary the nuances of technology, it is work out a strategy to dispel the have found that our industry is more food habits of a foreigner. Efforts are quite easy and simple to use. Also image in the international market prone to selling ready-made packages made but there is a lack of supervision for digital promotions, there are of India not being a safe destination most of which they have no first-hand and there are also a huge amount of several tools available and those and for domestic tourists too. Finally, knowledge about which is a deterrent cases of attempts to cheat the visitors that are able to get a grasp of it I am again making an appeal to the to the inbound operator to market in various ways. Our trains are pitiful, have been able to do it themselves travel associations to come together our destination to their customers so is the bus travel. This has to be or got it done through others for a and find out how we can help with overseas. I have always advised looked into on an emergency basis. pittance with great results. There domestic tourism both for local friends and associates from the The industry can’t blame the govt. for are companies that have developed tourists and those from foreign industry to keep aside at least five per this, we have to do a self-introspection apps for hotels and the corporate countries.

26 APRIL 2019

Homeward KOCHI A peep into the gateway to ‘God’s Own Country’

Kochi (Cochin) is encapsulated with the Western Ghats and the Arabian Sea and famous for its natural reserve that it was captured as well as influenced by several colonies before becoming a part of independent India. Filled with tourist attractions, natural beauty, monuments, forts, beaches and much more, Kochi has an altogether different signature and for those who wish to explore the real treasures of Kerala, here we go with the list of ‘must’ places to visit in Kochi

By Sayanti Halder

PARADESI SYNAGOGUE

Built in around 1568, the Paradesi Synagogue or Jewish Synagogue is the oldest the rare antiques on display. The chandeliers and lamps sparkle alongside the one amongst all commonwealth countries’ and attracts numerous visitors to natural sunlight that flows in through its large windows showcasing silver and this day. Jewish synagogue is located in the reputed Jew Town area of Cochin gold crowns, chandeliers made of Belgian glass, century-old copper plates, and was built by Cochin Jewish group or Malabar Yehudan people in order to hand-woven oriental carpet and a clock tower. emphasise their glorious existence in the area. It adds to the area’s quaint charm and is a great symbol of the love and harmony that exists in the community. DON’T MISS: Paradesi synagogue houses very rare and appreciated ‘Paradesi’ literally translates to ‘foreigner’ in most Indian languages. Many of antiques such as carved teak ark with four scrolls of Torah (the first five books of the original members of the community hailed from Kodungalloor, the Middle Old Testament) East and Europe. One step into its divine halls leaves a person enthralled with

28 APRIL 2019 Homeward

TRADE

MATTANCHERRY PALACE

Located in Palace Road and built by the Portuguese as early as 1547, The Mattancherry Palace, also known as Dutch Palace, is considered to be one of the important places to visit in Cochin. It is famous for its long and spacious halls along with its central courtyard. Noted to be one of the finest examples of the Kerala style of architecture interspersed with colonial influences, this landmark has the style and architecture that resembles a typical traditional Kerala house with four individual wings and like every other Kerala house, Mattancherry Palace also has a courtyard in the centre. The patio has a beautiful temple of Bhagavati, the protective deity of Kochi community. However, don’t restrict to the interiors of the palace. Take in the beauty of its famous sprawling gardens and manicured lawns that earned it a spot among the best tourist places in Kochi.

DON’T MISS: It is also the home of the deity of royal family, Pazhayannur Bhagavathy (the Deity of Pazhayannur)

KODANAD ELEPHANT TRAINING CENTRE

Elephants are considered as auspicious animals in Kerala and no major festival or celebration in Kerala is complete without a massive elephant procession. The Kodanad Elephant Training Centre, which was moved to Abhayaranyam near Kaprikkad, is one of the largest elephant training centres in Kerala. It is flanked by the high ranges and is set near the southern banks of the Periyar River. Since the ban on capturing elephants was enforced, this place now serves as one of the premier elephant training centres in Kerala. Kodanad is a relatively small riverside village in Ernakulam district in Kochi, where the elephants are groomed, washed and trained, every sunrise. You can come to Kodanad for a day trip and be a part of this unique experience and watch the elephants early in the morning. Watching animals of such mighty sizes roll and play like children in the water is a fun moment, always to cherish. It is surely every elephant lover’s paradise to view these magnificent beings up close.

DON’T MISS: Feeding, washing and training the baby elephants is a must-do activity in this centre

APRIL 2019 29 Homeward

VEERANPUZHA BEACH

A typical Malabar coastal topography in the midst of serene beaches, soothing sea breeze, lush green bordering vegetation, fisherman settlements and sandy shoreline sum up the picture of the Veeranpuzha Beach that charmingly streams to the mighty Indian Ocean. The beach and its backdrop are among the most placid tourist places in Kochi and certainly a stop that assures calmness, peace and quality time with your dear ones. Veeranpuzha is the northern extension of Vembanad Lake. From Kochi Azhi to Munambam Azhi, the serene backwater popularly known in this name is a slice of the most scintillating landscapes that Kochi has to offer. You can never forget the sight in your lifetime. Most of the people are fishermen and agrarians even as they are very cooperative and tourist-friendly. Very recently, some resorts are being established in the banks of it in order to attract more tourists, visiting Kerala.

DON’T MISS: Explore the surroundings, walk on the beach and visit the fishermen villages to know more about their living and working styles

HILL PALACE

Located about 10 km from Kochi, the Hill Palace Museum was the official residence of the erstwhile rulers of Kochi. Built in 1865, it is now famous for being a full-fledged Ethno-Archaeological Museum and Kerala’s first ever heritage museum. The palace complex itself comprises 49 buildings and is built in the traditional Kerala style of architecture, having over 52 acres of terraced land around it. The beautiful gardens and refreshing outer facade of the museum are added as a bonus, besides the real knowledge and artefacts huddled inside the buildings. Along with modern-day art gallery, other popular objects worth seeing are Kudakkallu (tombstone), Thoppikkallu (hood stone), granite and laterite memorials, rock-cut armaments of the Stone Age, wooden temple replicas and plaster-cast prototypes of objects of Mohenjodaro and Harappa of the Indus Valley Civilisation. If you are a history or culture buff, Hill Palace is certainly among the best places to explore in Kochi.

DON’T MISS: Additionally, one can see oil-paintings, murals, sculptures, manuscripts and belongings of the Kochi royal family

30 APRIL 2019

News

TRADEAVIATION GVK raises its stake in Mumbai airport to 74 pc GVK Power and Infrastructure (GVKPIL) has said that its subsidiary, GVK Airport Holdings, has agreed to acquire 10 per cent shares of Mumbai International Airport Limited (MIAL) from Airports Company South Africa (ACSA) Global. The company agreed to acquire 12 crore equity shares at the rate of INR 77 per share, which amounts to about INR 924 crore. Upon completion of the acquisition, GVK group’s Tata Group enters airport business, share in the Mumbai airport will rise to 74 per cent from the existing 50.6 per cent. Earlier, the group buys 20 pc stake in GMR infrastructure acquired a 13.5 per cent stake from Bidvest. The AAI, which holds 26 per cent stake in MIAL, will be the only A consortium of Tata Group and two foreign corporate behemoth’s entry into India’s airport other JV partner after acquiring the stake from Bidvest entities, Singapore’s sovereign wealth fund sector this year. and ACSA by GVK arm in the Mumbai airport company. GIC and SSG Capital Management have agreed Tatas would invest INR 3,650 crore, while GIC to invest INR 8,000 crore (USD 1.2 billion) to and SSG will put in INR 2,670 crore and INR 1,780 buy around 20 per cent stake in GMR Airports, crore respectively, making it possibly the largest which runs the Delhi International Airport. Post foreign PE investment in India’s airport’s space. the deal, GMR Infrastructure and its units will According to an official statement, the deal will hold about 54 per cent stake in the airports pump INR 1,000 crore into GMR airports as equity business, while the company’s Employee infusion, which will be used to retire the airport Welfare Trust will own two per cent. Tata Group operator’s debt. The three investors will use the will hold about 20 per cent, with GIC and SSG remaining 7,000 crores to buy GMR Airports holding stakes of about 15 per cent and 10 per shares from parent GMR Infrastructure and its cent, respectively. This will mark the second units, which will also be used to pare debt.

India records over 20 pc growth in the number of new air routes: IATA

The growth of over 20 per cent in the number of new routes in India provided a sizeable boost to passenger demand in the market, states a report by International Air Transport Association (IATA). The surging number of international flyers is drawing airlines to new air routes in India. The increase in international air traffic from India and a focus on business and leisure travellers have prompted not only foreign airlines such as Air Italy Mumbai Airport runway gets fully and NokScoot to launch new routes to destinations in the country but has also got several Indian carriers operational, air-traffic back to normal including Jet Airways and IndiGo to start operations on foreign routes. Although the combination of GDP GVK led Mumbai International Airport Limited out using state-of-the-art technology which and network developments explain more than three- (MIAL) has completed its runway re-carpeting allows ease application, quick-setting features quarters of the variation in domestic RPK growth rates and maintenance work at the intersection and and enables airports to take a load of normal over time, other factors such as tourism attractiveness, will resume regular work after a twenty-one- air traffic immediately after application. The availability of travel alternatives, trade flows and day runway shutdown. The key to success of resurfacing work was carried by a team of 600 demographics account for the residual growth in traffic. this project was handing precision on-time workers in-line with a well-planned exercise. India has become the third largest domestic aviation re-carpeting work of the runway within its A military disciplined process was followed market in the world and is expected to overtake the UK stipulated six hours, maintaining Mumbai’s right throughout the planning, designing to become the third largest air passenger market by challenging flight schedule. The re-carpeting and construction stages with limited aircraft 2025, states a report by India Brand Equity Foundation. of the 50,000 sq. mt. intersections was carried downtime.

32 APRIL 2019 News

AVIATION Hindon Airport to start flight operations from April-end

The new civil terminal at Hindon 0of RCS flights in two parcels Airbase, Ghaziabad, recently of land measuring 5.6 acres inaugurated by PM Narendra Modi, for civil enclave and 4.8 acres is likely to start operations by for construction of approach April-end. Hindon Airbase is located road from Sikandarpur Marg. at a distance of 40 km from Indira Airport infrastructure has Gandhi International (IGI) Airport been developed by AAI and and has been developed for the the approach road has been operation of RCS flights at the cost constructed by the government of INR 40 crores. This civil enclave of Uttar Pradesh. A terminal will be connected to Jamnagar, building has been constructed on Shimla, Kalaburgi, Kannur, Faizabad, an area of 5,425sqm. With eight Nasik, Hubli and Pithoragarh under check-in counters, the terminal RCS – UDAN. The development of IGI Airport and will also serve the Development of civil enclave at building will be able to handle new civil enclave at Hindon Airport passengers from Delhi NCR and Airforce Station Hindon has been 300 passengers during peak will take the load off from Delhi`s Uttar Pradesh. planned for the operation hours.

Air India all set Changi Airport named the best; Delhi Airport to connect Delhi- Kannur ranks 59 Air India is all set to fly from Delhi-Kannur, Singapore’s Changi Airport has been declared the starting April 2, 2019. The newly launched world’s best airport for the seventh time in a row, flight will be operating five times a week. The while New Delhi’s Indira Gandhi International (IGI) flight will commence from Delhi at 09:05 Airport and Mumbai’s Chhatrapati Shivaji Maharaj hours on Tuesday, Wednesday, Friday, Saturday International Airport features at 59th and 64th spot, and Sunday and will reach Kannur at 12:15 respectively, according to the UK-based consultancy hours. After this, it will continue to operate firm Skytrax’s World Airport Awards. from Kannur at 13:00 hours to Kozhikode at The Delhi airport has also been adjudged as 13:30. The flight will return to Delhi by 18:45 a global four-star airport and ascribed as ‘Best hours on the same day via Kannur. Airport’ in India and Central Asia. The other Indian airports in the list were the Rajiv Gandhi Hyderabad 69, down five points from last year’s rankings. Delhi International Airport at 66, up 10 points and airport was ranked 66th in 2018, while the Mumbai Indigo starts Bengaluru’s Kempegowda International Airport at airport stood at 63rd position, last year. 20 flights from Mumbai’s T2 DGCA approves Jet Airways’ summer

Budget carrier Indigo has started operating schedule only till April 25 its domestic flights from the T2 terminal Indian aviation watchdog DGCA has approved the other domestic airlines such as Vistara, IndiGo, Air of the Mumbai International Airport. Out of summer schedule of flights of Jet Airways from India and GoAir have been approved till October 26, the 20 flights, 9 originate from Mumbai to March 31 to April 25 only, according to an official according to the document. The summer schedule destinations such as Bengaluru, Chennai, document. The summer schedule of flights of all begins on March 31, 2019, for all the airlines. As per Hyderabad, Indore, Kochi, Nagpur, Vadodara. the international practice, DGCA approves two flight Airline’s all other domestic flights will schedules in a year, namely, ‘summer schedule’ continue to operate from Terminal 1 and effective from Sunday of the last week of March and International flights from Terminal 2 of ‘winter schedule’ effective from Sunday of the last the airport. “As these new flights, will be week of October. A major crisis at the struggling Jet operating from Terminal 2, Mumbai, please Airways was averted Sunday after its pilots’ body, ensure you check your flight number and National Aviator’s Guild (NAG), deferred till April 15 its terminal before you leave for the airport,” call for halting operations. IndiGo said in a statement.

APRIL 2019 33 News

APPOINTMENTS

ANIL CHADHA DENNIS GORDIENKO SHARAD K UPADHYAY KARAN BERRY ITC Hotels appoints Anil Chadha as Premiering in Cambodia, the Holiday Inn Mumbai International Mandarin Oriental, Taipei has Vice President - Operations, Hotels renowned FCC Angkor, managed by Airport announced the appointment announced the appointment of Karan Division. Chadha was VP- South & Avani Hotels & Resorts will open of Sharad K Upadhyay as General Berry as General Manager of Mandarin General Manager– ITC Grand Chola, doors in mid-2019, has appointed Manager. Upadhyay comes with Oriental, Taipei. With more than 22 Chennai and will be moving to Delhi as Dennis Gordienko as General Manager. over 20 years of experience across years of experience in the hospitality VP- Operations, Hotels Division from Gordienko is a passionate hotelier a broad spectrum of hospitality industry and a solid background in April 1, 2019. He was earlier responsible with international experience across functions and holds specialisation hotel operations, Berry previously for the growth and expansion in the Europe, the Middle East, Indian Ocean in hotel operations with an avid served as General Manager at The southern region in WelcomHotel and and Asia. He joins Avani from Vistana interest in F&B and in Sales and Ritz-Carlton Pacific Place, Jakarta Luxury Collection brands: WelcomHotel Penang Bukit Jambul, Malaysia, Marketing. In this role, he will before joining Mandarin Oriental, Coimbatore & WelcomHotel Kences where he held his first GM role. spearhead the business operations, Taipei. Prior to that, he was the Palm Beach, Mahabalipuram opened Gordienko began his hospitality in overall implementation and business General Manager of JW Marriott Hotel under his aegis, as did the ITC Kohenur, 2008 as a Restaurant Manager for development at Holiday Inn Mumbai, Jakarta and worked at several Oberoi a Luxury Collection Hotel, Hyderabad. Copthorne Tara Hotel in London, UK. ensuring its growth and expansion. Group hotels.

RAVI GANGLANI SONAM SHARMA DEEPPREET BINDRA ABHAY SINGH Avani Sukhumvit Bangkok has Hilton Bangalore Embassy GolfLinks Bengaluru Marriott Hotel Whitefield The Westin Pune Koregaon Park appointed Ravi Ganglani as Director announced the appointment of Sonam appointed Deeppreet Bindra as appointed Abhay Singh as Director of of Sales & Marketing. While this is his Sharma as Director of Finance. In Director of Operations. Bindra brings Operations. Singh holds an experience debut in the role, Ganglani is also a this role, Sharma will be supervising with him over 14 years of expertise of over 10 years in the hospitality familiar face at Minor Hotels, having the revenue management and in the service industry which will industry converting strategic vision into started with the company in 2012 as distribution strategy of the hotel aid in boosting the hotel’s proficient measurable results at various hotels. Cluster Director of Sales – MICE in along with managing the day-to-day operations to even greater heights. In this role, he will be responsible Thailand, before being promoted to yield operations. A seasoned hotelier, In his new role, Bindra will oversee for heading and managing the hotel Area Director of Sales – MICE across she brings over 12 years of domain hotel operations and aims to focus operations and maintaining high South East Asia. He has earlier worked experience in Accounting & Financial on creating experiences for both, standards of guest satisfaction. He was with Royal Orchid Sheraton Hotel & Management through SAP, OPERA, resident and non-resident guests. He earlier the Director of F&B at Westin Towers as Senior Sales Manager. Control Gap Analysis and Supply Chain served in this hotel as DoSM for more Langkawi Resort & Spa and Langkawi Management. than two years. International Convention Centre.

34 APRIL 2019