How Accommodations Partners Can Maximize Business By Working with DMODMO’’’’ss and Third Parties

Presenter:

Gary Curgin, President, CSTT Sports Management Int’l The Industry

• tourism is a $3.6 billion segment of ’s Tourism industry and is Canada’s fastest growing tourism segment.

• Sport tourism is recognized as a stabilizing force within the $62 billion Canadian tourism industry, especially during times of volatility within the industry Specializing in Team Accommodations since 1998

Registered with TICO & IATA

Internationally Recognized as: Travel Suppliers Tournament Hosts Event Managers Tour Directors CSTT Sports Management Intl. provides its service at absolutely NO COST to organizations

We GUARANTEE the lowest available group rates Experience Matters

2013 North American Roller Championships 2013 World Championships 2012 Canada’s Canada Cup 2012 World Jr. Ringette Championships 2011 MasterCard Memorial Cup 2011 Canadian Ringette Championships 2010 Canadian Midget Box Nationals 2010 Canadian Karate Championships 2009 North American Championships 2009 Canada Post Free Style Grand Prix (Olympic Test Run) 2009 LG Snowboard FIS World Cup (Olympic Test Run) 2008-2009 Championships 2008 World Percheron Championships 2008 World Under 19 Lacrosse Championship 2006 Championships 2005 MasterCard Memorial Cup 2004 World Inline Hockey Championships 2000-2012 64 Ontario Provincial Championships 2000-2012 39 Ontario Federation of Schools Athletic Associations (OFSAA) Provincial Championships Who Can Benefit from using CSTT?

• Individuals registered to play in a CSTT hosted event – Great low group rate – Great service and simplified booking process • Teams – Streamlined Team Travel • Easy access to online booking process • Dedicated, Knowledgeable Team Consultant • Minor Sports Organizations – Tournament sponsorship – Room Tracking and Reports – Outbound Travel programs leading to increased team sponsorship – Potential for Free Website from CSTT’s partner at GOALLINE.CA Who Can Benefit from using CSTT? • Tournament or Event Hosts – Potential for Free Website from CSTT’s partner at GOALLINE.CA – Streamlined Online Booking that eliminates the hassle for Convenor or Executive Board – Guests or Teams can book their Hotel(s) online or by phone and require no contact with Tournament/Event officials – Increased Tournament/Event Revenue How do Hotels Benefit from the use of CSTT’s Services?

• Call you directly and work with you to set up room blocks • Increase your Business • CSTT works as an extension of your sales office – When CSTT receives a lead from your properties, we will work with you to present our program to the tournament executive/convenor – Once successful, your property or properties will act as host(s) for the event – CSTT saves time properties spend chasing sports business that could be spent on other segments

Result : Your Hotel(s) are filled first and more often How do Hotels Benefit from the use of CSTT’s Services?

• CSTT will provide Team Rooming lists, while collecting and providing Credit Card Information • Teams can also book directly with the hotel and be placed into CSTT Room Blocks • Each Hotel is listed on our website with pictures, details, and amenities listed • Hotels can direct the teams to CSTT so that we can gather the necessary information for you How do Hotels Benefit from the use of CSTT’s Services?

• CSTT handles all the travel questions and concerns from the teams travelling

• CSTT Booked over 220,000 room nights in 2012

• CSTT has given over $6,000,000 to teams and organizations who have taken advantage of CSTT’s services The Booking Process

1. Event/Tournament Organizer or Team Travel Rep provides CSTT with room request – Outlining number of rooms/properties needed to house the event/team 2. CSTT acquires blocks of rooms providing a range of: – Location – Price Range – Amenities – Brands 3. Teams reserve individual rooms by contacting CSTT via phone or accessing CSTT’s online database 4. CSTT sends final rooming list to Hotel(s) prior to arrival 5. CSTT sends form to hotel to confirm total room nights after event 6. Total Room nights compared to rooming list to check for discrepancies Hotel Selection

1. Distance from venue 2. Hotels that offer the best rate 3. Hotel Amenities- pool, breakfast, free parking, etc… 4. By Rating 5. Flexibility/Cancellation policy for teams? 6. Upgraded or Comp rooms for coaches 7. Does Hotel have meeting, hospitality, or storage space available to teams? CSTT will provides a link to the Tournament/Event Website CSTT also provides easy Access from Association Websites CSTT links access our online Hotel Page where coaches or travel reps select a desired hotel for their team(s) Coach or Travel Rep fills out our Tournament Hotel Request Form CSTT Team Consultants Provide each Coach or Travel Representative with Team Login Information for Parents/Players Parents/Players use Team Login Information to Enter Online Database Parent/Player Selects ‘Reserve Individual Room Parent/Player Provides: -Number of People in Room -Room Type -Arrival and Departure Date -Contact Info -Credit Card Info The Rooming List shows rooms booked so parents can confirm their reservation and coaches can monitor their team’s booking Convenor Log In

Convenor will receive e-mail providing : -Link to Database -Log In Information Allowing Convenor to track Teams or Individuals attending the event Convenor Log In

Convenor will use Log In Information to access database Convenor Log In

Database will provide Convenor with Report showing teams booked to date •Originally incorporated as the Convention and Tourist Association in 1926 with 75 members, Tourism Toronto is the official destination sales and marketing organization for Greater Toronto’s tourism industry.

•Tourism Toronto is a not-for-profit agency and industry association with more than 1,200 members from a range of hospitality and tourism- related organizations.

•Tourism Toronto has offices in Toronto, , Ottawa, Chicago and Washington, D.C. As a partnership of public and private sectors, Tourism Toronto's partners include the Greater Toronto Hotel Association, the City of Toronto, the Ontario Ministry of Tourism, Culture and Sport, the Canadian Tourism Commission, the City of Mississauga, the City of , Air Canada and VIA Rail. Sport Tourism Strategy:

•Selling & Promoting the Greater Toronto Region as the premier sport hosting destination in North America

Mandate:

•Deliver overnight stays within our destination

•Increase the volume of “new” events hosted in Toronto

•Support current groups that want to increase attendance

•Provide support to local hosting organizations Bidding and Hosting Services:

•Sports Venue/Facility and Accommodation Site Selection

•Business Member Resource for games hosting suppliers

•Customs and Immigration Liaison

•Event Marketing and Promotional Tools

•Event Hosting Services

www.sport-travel.com