A VINNIES VISION
ANNUAL REPORT 2016-17 SPIRITUALITY SUSTAINABILITY SERVICE
St Vincent de Paul Society Queensland is an entity incorporated by “Letters Patent” under the Religious, Educational and Charitable Institutions Act 1861 (Amended 1895) (Qld).
This Annual Report was produced by the Communications team of the St Vincent de Paul Society Queensland, October 2017.
Written and edited by: Hayden Calderwood, State Communications Manager. Assisted by Lisa Cronqvist, Marketing and Communications Coordinator.
Responsibility for this document rests with the St Vincent de Paul Society Queensland.
Privacy statement: St Vincent de Paul Society Queensland respects the privacy and dignity of the people it assists, our members, volunteers and employees. For more information about how the Society manages privacy information please refer to our Privacy Policy on our website: www.vinnies.org.au/page/Privacy/State_Policies/Privacy_Policy_in_QLD/
St Vincent de Paul Society Queensland ABN: 14 211 506 904
Auditor: BDO Audit Pty Ltd ANNUAL REPORT 2016-17
2 About this report 31 OUR YOUTH WHO WE ARE 3 32 SOURCES OF FUNDING 4 Our history COMMUNICATIONS 6 HOW WE HELP 45 OUR GOVERNANCE 10 YEAR IN REVIEW 47 50 Diocesan Central Council map 13 State President’s report 52 Diocesan Central Council reports 15 Chief Executive Officer’s report 56 State Council 17 Message from the Archbishop 59 State Executive 18 Spiritual Advisor’s message 61 Executive Officers 63 State Committee reports 19 OUR PEOPLE 71 FINANCIAL SUMMARY OUR PERFORMANCE 25 71 Treasurer’s report 74 Financial Summary OUR HOUSING 78 Index 30 79 Contact us 80 Glossary
ST VINCENT DE PAUL SOCIETY QUEENSLAND 1 ANNUAL REPORT 2016-17
THIS REPORT
The St Vincent de Paul Society Queensland provides this document as a summary of our operational and financial performance during 2016-17.
We wish to tell the story of what we do, why we do it, and how • communities in which we operate, including our good works provide support to the people in need that local government we serve (our companions). • sponsors, donors and corporate supporters who provide This year’s report outlines some of the achievements of the much-needed funds and in-kind support St Vincent de Paul Society Queensland and Ozcare, including • support partners who provide services to the people a consolidation of financial results for both organisations. we serve. To assess how well we are performing, our outcomes for 2016-17 are measured against the targets set in our Strategic The theme of this report Plan 2013-17 (see page 25), which was extended by one A Vibrant Vision is our theme for this report, and touches on year to allow the development of our new Strategic Plan. the essence of who we are and what we do. The hopefulness encapsulated by our vision of offering a hand up imagines a Our audience brighter future for all and is at the heart of what we do. The report is primarily aimed at the following stakeholders: Acknowledgement • the people in need whom we serve The St Vincent de Paul Society Queensland would like to • Vincentians, volunteer members and employees of the acknowledge the Traditional Custodians of this country upon Society who deliver our good works which we live and work, and their continuing connection to • Federal and State Government partners who provide land and community. We pay our respect to them and their funding and regulate the environment in which the cultures, and to the Elders of all cultures, past and present. Society operates
2 ST VINCENT DE PAUL SOCIETY QUEENSLAND ANNUAL REPORT 2016-17 | WHO WE ARE
WE ARE
The St Vincent de Paul Society is an international, voluntary, PRINCIPAL FOUNDER, BLESSED FREDERIC OZANAM lay Catholic organisation dedicated to tackling poverty and The young student was moved by the disadvantage by providing assistance to anyone in need. hopeless state of families left poor after a cholera epidemic.
The Society was founded in France Our Mission by a group of young men in 1833, The Society is a lay Catholic To meet these three themes, 13 target the principal founder being Blessed organisation that aspires to live the performance measures were developed. Frederic Ozanam. The Society became Gospel message by serving Christ in These are reviewed annually with known as the Society of St Vincent the poor with love, respect, justice, updates on progress provided to our de Paul in deference and reverence hope and joy, and by working to shape State Council (see page 25). This to St Vincent de Paul and had a key a more just and compassionate society. financial year, the Society made positive purpose of serving the poor in Paris. progress in relation to each of the Today the Society has more than Our Vision themes. The list of goals and the full 950,000 members in 150 countries. progress report can be found in the The St Vincent de Paul Society aspires The first Australian Conference performance section of the report. to be recognised as a caring Catholic was formed in 1854 in Victoria, charity offering a hand up to people 21 years after the founding of the first Our stakeholders in need. We do this by respecting Conference in Paris. By 1949 every their dignity, sharing our hope, and At the core of the Society’s work are Australian State and Territory had encouraging them to take control of the people we assist, our Vincentians, founded a Conference. The first in their own destiny. volunteer members and donors. These Queensland was in Red Hill in 1894. are the people who have enabled the The Society is volunteer based and Our strategic objectives Society’s good works to continue for the past 123 years. The commitment and they are at the heart of what the Society The Society has three strategic themes compassion of our people empowers does. Those who belong to Conferences that drive its response to the plight of them to gain insight into local and visit the poor in their homes or disadvantaged Queenslanders: welcome them in our support centres are community needs and issues. Without the generosity of our loyal donors the called Vincentians. Spirituality: nurturing resources to provide required levels of faith and the spiritual life St Vincent de Paul Society Queensland SPIRITUALITY assistance to Queenslanders in need of the Society. is made up of 2,962 Vincentians in would not be available. 210 Conferences, who offer people in SPIRITUALITYSustainability: growing crisis a hand up, not just a hand out SUSTAINABILITYa committed, active (see page 19). and skilled Society In addition to our Vincentians, we supported by improved SUSTAINABILITY also have volunteer members and work, leadership and employees who dedicate their time SERVICEcommunication. to serving Queensland communities, Service: ensuring the enabling the Society to carry out its SERVICEbest use of our resources good works. in serving those in need.
ST VINCENT DE PAUL SOCIETY QUEENSLAND 3 OUR HISTORY | ANNUAL REPORT 2016-17
OUR HISTORY
1581 1853 1885 Vincent de Paul Saint Vincent de Paul is born in France Frederic Ozanam is named the Patron passes away Saint of Charity
1660 1854 1894 Vincent de Paul Queensland’s first St Vincent First Australian passes away de Paul Society Conference Conference in Paris founded in formed at St Brigid’s, Red Victoria Hill in February 1550 1650 1750 1850 1600 1700 1800 1900
1600 1737 1813 1905 Vincent de Paul Frederic Ozanam Vincent de Paul First Special Work of ordained as a Priest is canonised is born in Milan the Society established with the founding of the Mission to Seaman 1906 Queensland’s first regional 1833 Conference is established in Rockhampton. The second The Society of St Vincent de Paul regional Conference is founded by Frederic Ozanam in Paris established in Townsville 1907 The first Central Council of Brisbane is formed
4 ST VINCENT DE PAUL SOCIETY QUEENSLAND ANNUAL REPORT 2016-17 | OUR HISTORY
100 YEARS 1994 The Society celebrates 100 years helping 1981 Queenslanders Name changed to Society of Saint Vincent de Paul State Council of Queensland 2016 1962 2005 The Society Name changed exercised full Name changed to HIGHLIGHTS to St Vincent The Metropolitan control of Central Council of de Paul Society Ozcare Queensland, Society Queensland of St Vincent de Paul 2017 400 years of Vincentian St Vincent de Paul Society charism Queensland 2017 highlights 1950 2000 • Assisted 306,831 Queenslanders • Provided $191 million in services and support to people in need
• Reached a total of 210 Conferences with 9,297 Members and volunteers
1922 1937 1970 • 144 Centres of Charity The Metropolitan Ozanam House, Diocesan (Vinnies Shops) Central Council the Society’s Central of Brisbane first permanent Councils of • Raised more than $3.7 million forms and takes administrative South Coast 2011 thanks to public appeal donations charge of the centre in and Northern The Society and bequests Queensland Australia, is formed Society established became • Raised nearly $1 million at Vinnies in Brisbane 1977 sole member CEO Sleepout and Community of Ozcare Sleepout events 1930 Diocesan Particular Council 1940 Central • Provided safe, secure and of Townsville Diocesan Council affordable accommodation for formed Central Council of Western 1,040 people of Rockhampton formed 1931 formed • Won a prestigious gold award at the Australasian Reporting Diocesan Awards for the Society’s 2015-16 Central Council 1963 Annual Report. of Townsville Diocesan Central formed Council of FNQ formed
ST VINCENT DE PAUL SOCIETY QUEENSLAND 5 HOW WE HELP | ANNUAL REPORT 2016-17
HOW WE
The St Vincent de Paul Society Queensland helps people in need, giving them a hand up to make life changing decisions. The type of support delivered differs from region to region, but our Conferences remain central to the good works undertaken by the Society. They are the driving force that connects people in need to our support services and programs.
Centres of Charity Aged and disability services Disaster relief In Queensland the 144 retail Centres We help people stay in their homes for The Society’s role in a disaster is to of Charity – widely known as ‘Vinnies as long as possible with our range of provide those affected, particularly Shops’ – sell quality donated furniture, home care, home support, community evacuated people with essential clothing, and household goods at care, and Home Assist Secure material items, such as blankets, affordable prices. programs. These services improve toiletries, mattresses, essential new the quality of life and independence clothing, food, and water. We continue of elderly people and others living to work with disaster victims when the with a disability. Additionally, Ozcare initial crisis response is over to ensure operates eleven residential aged care they have support to rebuild their lives. Family support centres facilities and eight day respite centres Family support centres facilitate the throughout Queensland. Ozcare provision of in-kind goods and services also operates a number of specialist dementia services to support people to people in need. Approximately half Drug and alcohol support are linked to a Centre of Charity living through all stages of dementia, as (Vinnies Shop). well as their families and carers. A live-in detox service, and seven residential services are provided in We are a registered National Disability Brisbane, Ipswich, Cairns, Mackay and Insurance Scheme (NDIS) provider, Townsville to help individuals recover delivering services to the regions in from the effects of addiction to drugs Queensland where the Scheme has and alcohol. Child and family support services been introduced. We also provide services to people living with a disability Our government funded programs in their home and in the community who deliver services, focused on are not eligible for the NDIS. intervention, to families to improve Financial wellbeing services the safety and wellbeing of children We provide financial and material aid to in their home and reduce the need people in immediate need, or a referral for children to enter, or re-enter, the to link people with specialist community statutory system. Services are located services. Budgeting advice and no in Toowoomba, Gympie, Maryborough, interest or low interest loans are also Bundaberg, and throughout South offered to those experiencing financial East Queensland. stress. Our microfinance loans help people buy essential household items, pay medical bills or repair their cars.
6 ST VINCENT DE PAUL SOCIETY QUEENSLAND ANNUAL REPORT 2016-17 | HOW WE HELP
Food distribution Overseas Youth services Our work extends beyond Australia’s Across the State, quality food at low We offer a range of services assisting shores through our Twinning Program, or no cost is made available to people young people and developing in which Queensland Conferences struggling to feed themselves and Vincentians starting from school age. assist Twinned Conferences throughout their families. Our team oversees the formation of the Asia Pacific Region to help their Youth Conferences and events to communities. Through our start participants on the journey into Assist-A-Student Program we provide Youth programs, spirituality, and social education support to overseas students awareness. See page 31. The mission Housing and nominated by our twinned countries. homelessness support of the Society is introduced at this stage to provide a strong grounding for We provide a range of housing future works. solutions including homeless intervention and prevention services, Social justice crisis accommodation, transitional housing, accessible housing for people We are constantly looking for ways to Education services living with disabilities, and community assist people who are struggling as a housing. See page 30. result of inequity and social injustices. Transforming lives through education, We advocate regularly for those who our education services provide are not able to speak for themselves or people who have experienced have their voices heard. homelessness or hardship the chance to complete vocational and tertiary Migrant and refugee services certificates in a supported environment, We offer newly arrived migrants and empowering them to break the cycle refugees support in adjusting to of disadvantage. Queensland life. Services include case management, social engagement activities and English language tutoring. More recently, the Society has offered Special Works assistance to migrants and refugees In addition to these programs and coming out of detention as they services, our Conferences also create make the transition to independent projects in their areas, which are called living within local communities. A free ‘Special Works’. These Special Works migration and visa legal advice service respond to a local or specialised need. is also provided by appropriately qualified volunteers.
Mental health services A range of services supporting people over 16 years of age living with a mental health condition are provided from Mackay down to the south east corner of Queensland.
ST VINCENT DE PAUL SOCIETY QUEENSLAND 7 HOW WE HELP | ANNUAL REPORT 2016-17 WH WE HELP WHO WE HELP WH WE HELP WHO WE HELP
Queenslanders are In 2015/16 we helped HO ELE Queenslanders are In 2016-17 we helped HO ELE E E E OL E E E OL EE L E EE L E Queenslanders live below the experience PO E L E E L LL E Queenslanders live below the experience PO E L E E L LL E WE E HE E O HELP We’re dedicated to helping those in need. For more information, to make a donation or to seek assistance, HOW WE HELP HOW WE P O E HELP visit www.vinnies.org.au or call 07 3010 1000. HOW WE HELP HOW WE P O E HELP PEOPLE Centres of Family support Food Aged and Charity (Vinnies centres distribution disability shops) services 3,285 LL O STAFF E E PPO E PEOPLE 2,962 to peope in need Centres of charity Child and family Aged and MEMBERS (Vinnies stores) support services disability services 372 Mental health Child and Drug and Youth STAFF 6,335 services family support alcohol services VOLUNTEERS worth of services support 3155 MEMBERS E P O E 6761 to peope in need Mental health Drug and Youth VOLUNTEER MEMBERS support alcohol support programs
Disaster Overseas Special Housing and relief services works homelessness E O support E E Phone Home Overseas Online visits services Disaster Food Housing and E O relief distribution homelessness E E Phone Home visits Online
Social Financial Migrant Education Churches or Centres Hospitals Family Special justice wellbeing and refugee services Presbytery of Charity or community support works services services locations (Vinnies service centres shops) providers Social Financial Migrant Education Churches or Centres Hospitals or Family Justice and budgeting and refugee services Presbytery of charity community service support support services locations (Vinnies stores) providers centres
8 ST VINCENT DE PAUL SOCIETY QUEENSLAND ANNUAL REPORT 2016-17 | HOW WE HELP
A SMALL GESTURE CAN BE ALL IT TAKES TO
CHANGE
For Cossette Thompson, StepUP Loan Officer for the Society, a cup of tea was the small gesture that changed her life many years ago.
Cossette was experiencing Her passion is providing a hand up so homelessness, but a cup of tea with a people can get back on their feet, in the local housing organisation changed all same way she did many years ago. that. It helped her get back on her feet. “A small loan can be a big step up for Now, Cossette is employing the same someone in need. All it can take is a approach with the people she supports conversation to help people identify through the StepUP program. what they need to get them set on a Cossette helps families and individuals path for success. A little help goes a with loans of up to $3,000 for essentials long way,” said Cossette. like white goods, furniture, medical To this day, the power of a cup of tea expenses, educational expenses, carries on in Cossette’s work. As second hand cars or repairs. she sits with people and gets to “If people are going to benefit in the know them and their needs long run, if it will help them improve over a warm cuppa, change their circumstances or get out of a is inspired and brighter disenfranchised situation, they can lives imagined. apply,” says Cossette.
ST VINCENT DE PAUL SOCIETY QUEENSLAND 9 YEAR IN REVIEW | ANNUAL REPORT 2016-17
YEAR IN
A number of significant milestones and achievements were accomplished during the 2016-17 financial year for the St Vincent de Paul Society. Some of these were influenced by external system changes, whilst others highlight the Society’s ambition to offer exemplary services that enrich the lives of the people we assist and the communities in which we contribute.
OZCARE improve peoples’s quality of life through Towers, Burdekin, west to Mount Isa, the delivery of personalised health and Toowoomba, and west to the border The St Vincent de Paul Society human services in the spirit of the St are now eligible to request access to Queensland established St Vincent’s Vincent de Paul Society Queensland. the NDIS. Community Services in 1995, with The NDIS is a new way of providing the organisation later taking the people living with a disability across name Ozcare. FINANCIAL WELLBEING AND CAPABILITY the country with support to meet their Over the intervening years, Ozcare needs and link with their community. became distanced from the Society In February 2017, the Society The Scheme supports people with a and on 1 September 2011, pursuant responded to an Australian Government permanent and significant disability to to a legal settlement, the Society Department of Social Services take part in everyday activities. This became entitled to exercise its right Discussion Paper that described a includes people whose disability is as sole member of Ozcare. As part of proposal for redesigning the Financial an intellectual, sensory or physical the Ozcare settlement, the Society had Wellbeing and Capability (FWC) impairment, or a psychiatric condition. undertaken to the Supreme Court of Activity. Many of the recommendations A number of services are provided by Queensland not to exercise any rights within the paper had a significant the Society to people with a disability in as the sole member of Ozcare during link to key Society services such as their home and in the community. The a five year structured transition period. Emergency Relief, budgeting support Society will continue to position itself in At the conclusion of that period on 1 and micro-finance. the remaining areas of the State so it September 2016, the St Vincent de Paul It is hoped that the Society’s can provide quality advice and support Society resolved to adopt a new Ozcare submission, which drew from Vincentian for those who are accessing services. constitution and governance structure feedback and evidence based research as outlined on page 49. from University of Queensland, will help This year’s report outlines some of the inform the Australian Government’s MENTAL HEALTH, ALCOHOL AND achievements of both St Vincent de policy options for the FWC activities that OTHER DRUG SERVICES are under consideration. Paul Society and Ozcare’s operations In October 2016, Queensland Health and also includes a consolidation of released Connecting care to recovery financial results for both organisations. DISABILITY 2016–2021: A plan for Queensland’s For further information on the State-funded mental health, alcohol and The National Disability Insurance consolidated financials see page 71. other drug services. In Queensland, Scheme (NDIS) commenced a three- Twenty years on, Ozcare proudly one in five adults experience a mental year roll out across Queensland in delivers more than 320 services to disorder each year and approximately July 2016 with completion due in June 15,000 clients, with the support of half of all adults experiencing a mental 2019. People living with disability in almost 3,000 staff, and 375 volunteers. disorder at some time in their lives. the local government areas of Mackay, To this day, Ozcare’s purpose is to The Society identified a number of Isaac, Whitsunday, Townsville, Charters
10 ST VINCENT DE PAUL SOCIETY QUEENSLAND ANNUAL REPORT 2016-17 | YEAR IN REVIEW
DISTRIBUTED MORE THAN provided safe, 6 MORE THAN secure and Held six $ affordable expanded Youth successful $ accommodation services to Community and 3.7 for assist more than Vinnies CEO 191 ASSISTED MILLION ® MILLION Sleepout events raised thanks held to raise of service and 306,831 to public appeal 1,040 awareness and support to those donations and 594 funds to combat in need QUEENSLANDERS bequests PEOPLE YOUNG PEOPLE homelessness
ST VINCENT DE PAUL SOCIETY QUEENSLAND 11 YEAR IN REVIEW | ANNUAL REPORT 2016-17
priorities for action within the plan to construction of a new 154-bed aged workshops, allowing all within the more effectively respond to individuals care facility in Hervey Bay. This highly Society to reflect on their core work with with the most severe mental illness or anticipated facility that is due to open the aim to improve the quality of our problematic substance misuse, either in October 2017 sets a new benchmark ministry across all levels. episodic or persistent. for aged care, providing a range of Further to this, through the hard work facilities for residents. It also creates of the established Membership and relaxed, home-like accommodation and VINNIES GIFT CARDS Development team, all Conferences private areas that can be utilised by have had access to the child protection The Centres of Charity (Vinnies visiting family and friends. training video, to further enhance the Shops) play a key support role to our Child Protection Framework which was Conferences, who refer people in need ESTABLISHMENT OF implemented throughout the year. for free clothing and other household ST VINCENT DE PAUL SOCIETY goods and furniture. In order to improve Our membership has also had access the process for both the people we QUEENSLAND HOUSING to Mental Health Awareness training, and other training initiatives being assist and Conferences, a Vinnies Gift In January 2014, the Queensland State implemented and rolled out across Card was implemented in 2017. Government adopted the national the State. The gift card enables the people we registration system for community assist to shop with dignity and choose the housing. As part of this approach, items most suitable to their needs from it is a legislative requirement for all DISASTERS any Vinnies Shop in the network. Early organisations providing community Queensland experienced Tropical next financial year the gift cards will be housing in Queensland to become Cyclone Debbie throughout the offered for sale through the Vinnies Shops registered as a housing provider 2016-17 financial year, which brought to the general public, allowing friends and under the National Regulatory System destructive weather and flooding family to give the gift of an op shopping for Community Housing by 30 June to much of the State. The Society spree to a loved one. 2017. As a result of registration requirements, the St Vincent de Paul responded to support communities Society Queensland State Council following this devastating storm, and COMMITMENT TO decided to establish St Vincent de continues to provide assistance for THE HOMELESS Paul Society Queensland Housing as families and individuals whose lives a special works of the Society which and livelihoods have been adversely The St Vincent de Paul Society is will hold registration under the National affected. The damage brought by steadfast in its desire to address the Regulatory System for Community Tropical Cyclone Debbie impacted homelessness crisis in our community. Housing. St Vincent de Paul Society many Queenslanders, and was As a demonstration of our commitment, Queensland Housing will be wholly particularly felt across our South Coast, in 2016-17 the Society allocated owned by the Society with the State Townsville, Rockhampton, Northern $6.5 million to purchase housing Council holding reserve powers. and Western Brisbane Diocese. A properties across Queensland to total of $266,278 in claims were paid increase capacity to support those St Vincent de Paul Society Queensland to people requiring assistance after experiencing homelessness. As at Housing, trading as Vinnies Housing, Cyclone Debbie. the 30 June 2017, the Society had has achieved registration as a Tier 2 purchased properties in Brisbane and Provider under the National Regulatory Cairns to a value of $2.17 million, with System for Community Housing and AWARDS additional properties being acquired in officially commenced operations from The Society received its first Gold Award the new financial year. 1 July 2017. in the esteemed Australasian Reporting These actions align closely to the Awards for its 2015/16 Annual Report priorities outlined in the Queensland MISSION AND MEMBERSHIP and Financial Report. The awards Housing Strategy 2017-20 by the benchmark and measure reports Queensland Government’s Department This year saw the introduction of a against criteria based on world best of Housing and Public Works. The new staff position with a focus on practice. The report is a transparent Society will continue to work with Mission Integration. Working closely and integral review of the financial government and non-government with the State Spiritual Advisor, the year, the good works across the state housing, homelessness, and other local Mission and Membership Executive and the breadth of programs, services support services to enable integrated Officer is responsible for the strategic and support that Vinnies provides to service delivery and avoid the need for implementation of initiatives that embed Queenslanders in need. The financial people to retell their story many times. our mission in the organisation and for report is reviewed by an independent Vincentian formation. auditor and clearly highlights to our INVESTING IN CARE The Membership and Development donors, volunteers, government team has been focussed on providing supporters and wider community how One of the biggest investments in members, volunteers, and staff the generous funds we receive make a our aged care services was the with access to Mission Integration difference in the community.
12 ST VINCENT DE PAUL SOCIETY QUEENSLAND ANNUAL REPORT 2016-17 | YEAR IN REVIEW
STATE PRESIDENT’S REPORT
It is with pride and a sense giving them the tools and courage to is not impersonal or transactional. of satisfaction that I am make worthwhile decisions and opening The distinguishing feature of the their minds up to life’s choices. Society’s genesis is the strength of pleased to present our the relationship with our marginalised To this end we have broadened our brothers and sisters. annual report for 2016-17. range of resources, training and services to better equip our members There is a role for material support, but This year the Society has faced an to respond more effectively and what sits behind the request for help increasing number of challenges deliver assistance more efficiently. may be far greater and more significant. particularly in the mental health arena Also in line with our Strategic Plan we The Society is currently partnering as it continued its important role serving have intensified spirituality throughout with the University of Queensland to people in need in our communities. the organisation. undertake research of our database of people assisted over the last 10 As demands on our services grow in Membership and development staff years. The initial research findings have need and complexity we have been have been employed statewide to suggested that personal engagement driven to do more, to be more relevant support Conference members and and relationships based on mutual trust to the needs and aspirations of those we are most fortunate to now have and respect led to better outcomes at the margins of our communities. a well-qualified, courageous and than material aid alone. Help has to be Pleasingly the breadth and depth of most capable religious sister as our personal as well as practical. the Society engagement with those in Spiritual Advisor. our communities who are in distress, Our response to cries for help would Of course for the many who are are marginalised or disadvantaged has not have been possible without the isolated in the community through meant that the Society continues to be dedication and commitment of our loneliness, lack of family support or the consulted by government and other members and volunteers, supported support of a friend, the giving of our organisations in the not for profit sector. by capable and willing staff and aided companionship is the most important by the unique structure of the Society. Vincentian members serve in hope gift we can give. We have continued Our grassroots structure has facilitated and endeavour to help people help to maintain focus on our Mission and the provision of help to people in a themselves, to make them aware that underlying values to ensure that our responsive and individual way. We they can forge and change their own response to the cry for help is not have broadened our Educational destiny and that of those around them. just routine, preconceived or aimed Services, which morphed from our This requires capacity building, helping at dealing only with the symptoms, very successful Clemente program, people to take control of their lives, not the cause. That our response
ST VINCENT DE PAUL SOCIETY QUEENSLAND 13 YEAR IN REVIEW | ANNUAL REPORT 2016-17
as an early intervention measure and children, families and individuals to for the benefit of, the community. The have been delighted at the volunteer live stable, independent lives. Those services and supports they provide numbers wanting to join programs, experiencing homelessness, or at risk in communities all around our State particularly our VoRTCS program. of homelessness, are feeling these wouldn’t be possible without their challenges most acutely. The support tireless efforts, and I am proud of More than 306,831 Queenslanders we receive through the Vinnies CEO the work we have accomplished were assisted by the Society in the Sleepout and Community Sleepouts this year. From supporting people in 2016-17 financial year. Our members has meant we have been able to invest disaster-affected areas, to providing continue to be central to our response in real housing solutions for people a listening ear to someone in need, to the poverty and disadvantage facing facing homelessness. Vinnies Housing to sorting donations, together we the most vulnerable in our community. Queensland has been established are able to make a vital impact in Driven and shaped by Mission our as a wholly owned subsidiary of the our community. Together, we have Conferences and Councils have Society with the aim of better serving achieved so much. Our work is not allowed us to respond to those who the homelessness challenge, focusing always easy. Confronting disadvantage reach out to us for support in the most resources and targeting outcomes and unthinkable injustice on a daily tailored and personal way possible so that we can provide safe and basis can be overwhelming, but it is a and serve as the face and heart of secure accommodation for people privilege to be able to serve those in the Society. to call their own each night. There is need. And the vibrancy, commitment As I eluded to earlier we have more to be done but I’m confident our and dedication of all who are part of faced challenges, as have our most bricks and mortar initiatives, and the the Society community is testament to vulnerable companions faced growing wrap-around support we provide to the focus on our Mission which is at the challenges across the spectrum. From people, will continue to make a real heart of everything we do. housing, to employment, living costs, difference to those most vulnerable in With the development of the Strategic access to education, family situations our community. Plan 2017-2022 for the Society, there and mental health, the reasons that This year marked the welcome return has been a strong focus on our core people reach out to us for support are of Ozcare to the Society as a Special Mission: “To live the gospel message increasingly complex. Work. A new constitution has been by serving Christ in the poor with Funding our works has been more put in place, new Board members love, respect, justice, hope and joy, challenging in an environment where added and a new Board Chair and to work to shape a more just and philanthropic and government appointed. I would sincerely like to thank compassionate community.” It has been funding is increasingly hard to source. Fr Ray Kearney for his contribution and energising to see the Mission so central Thankfully our major appeals and spiritual guidance to State Council over to the development of the strategic corporate and community fundraisers the past 7 years. Fr Ray has now moved plan, and the initiatives which are now have been well supported and met from the Society’s State Council to the starting to roll out across the State. targets. One of our major revenue Ozcare Board as Spiritual Advisor. It has been a busy year across the streams, our Centres of Charity (Vinnies Ozcare is well regarded as a provider Society, and my sincere thanks goes Shops), have performed splendidly of high quality aged, community and to each of you, members, volunteers with sales and margins eclipsing most home care and while changes to the and staff for your tireless efforts and others in the charity retail sector and are methodology of government funding hard work over the past 12 months. the envy of interstate colleagues. We for these areas is proving to be I recognise our benefactors, supporters are in a strong financial position, but the challenging, Ozcare continues to build and friends of the Society without statistics in this report are just numbers on past success and acknowledges whose generosity our work would not on a page and I ask you to take a the need to progress its operations in have been achieved. I am indebted to moment to consider them in context harmony with the Society’s Mission. colleagues on State Council for their and try to picture these numbers as the As the rollout of the NDIS progresses wisdom, support and counsel which I people we work with, the challenges it may well be a point of focus as both believe has positioned the Society to they face and the difference our organisations seek to identify synergies better serve those in need and deliver involvement makes. and opportunities of mutual benefit. on our Mission. Homelessness across Queensland I am humbled by the dedication and remains unacceptably high. Rising passion of the members, volunteers living costs, coupled with housing John Forrest and staff who are part of the Society affordability issues, continues State President and the work they carry out in, and to create significant barriers for
14 ST VINCENT DE PAUL SOCIETY QUEENSLAND ANNUAL REPORT 2016-17 | YEAR IN REVIEW
CHIEF EXECUTIVE OFFICER’S REPORT
The 2016-17 financial year has seen much change, renewal, and growth across the Society. There were a number of key changes happen throughout the year which have set the organisation up for success into the future, and the Society continues to grow in both its level of service to the community and our size.
All this means that we can make a larger impact in the lives of Across our programs, our approach to providing services those who need us. is based on best practice models and has produced some fantastic outcomes for those we support. Our disability, child and It is heartening to know that a friendly face, a warm cup of tea, family, youth, housing and homelessness, and mental health and a listening ear remain at the heart of what we do. Each programs continue to be recognised by the people accessing and every day around Queensland, people in need reach out our services, funders, and other stakeholders as providing high to us. It may be through a call to one of our support centres, quality, person-centred support. We now have 19 staff working or directly to a Conference member or volunteer, through an in the youth space, engaging young people with social justice email, or via Facebook, but no matter how they do our members and the good works of the Society so our mission can thrive into will stand shoulder-to-shoulder with the most vulnerable and future generations. disadvantaged in our community. That fact is why we do what we do. It’s why our 2,962 members, 6,335 volunteers, and 3,285 staff Our unique point of difference remains how we are able to approach their work with the pride and dedication that they do. seamlessly integrate Vincentian and Conference support, to provide a holistic ‘wrap-around’ service to give people the best The year saw a number of new initiatives across the State, hand up possible. A great example of this is the Families Back on along with a strong focus on progress and our mission. Track program on the Gold Coast, where families are provided We opened a number of new shops and refurbished others. with case management support as well as material goods A key highlight was winning a prestigious Gold Award at the through our Vincentian network. Australasian Reporting Awards, underscoring our commitment to transparency and professionalism. We continued to partner Strategic plan with government and other service providers to advocate for people experiencing disadvantage across the State. One of A good portion of the year was dedicated to consulting with our key areas of focus has been on Vincentian formation, and members around their vision for the Society into the future our Membership and Development Officers have made great as the Strategic Plan 2017-2022 was developed. The aim inroads, developing valuable relationships with members and is to better equip the organisation, and us as members of others in local communities and providing invaluable training and the Vincentian community, to become more effective and development opportunities for members. Our processes and capable in delivering assistance to those in need. As time procedures for welcoming new Vincentians into our organisation has progressed, the needs of our companions have changed have improved, and new members have had positive things to significantly. We are called on and challenged to broaden the say about their experience joining the Society. Our shops have scope of the services we offer to meet their needs, and the continued to perform well, in terms of volunteers, donations, strategic plan has been developed to achieve this. and sales, a testament to our retail team and our strong brand in the op shop space. Our fundraising efforts through appeals, the CEO Sleepout, Community Sleepout and bequests continue to be crucial in supporting our good works, and have been well supported.
ST VINCENT DE PAUL SOCIETY QUEENSLAND 15 YEAR IN REVIEW | ANNUAL REPORT 2016-17
The plan encompasses five key pillars for developing and In fact, at this year’s Sleepout I was thrilled to announce the strengthening the Society moving forward: Society has committed to fund $6.5 million in housing and accommodation around the State. From family houses in Far 1. Our spirituality North Queensland, to townhouses in Brisbane for women 2. Our story and children escaping domestic violence, we’ve taken a housing first approach to solving the homelessness crisis 3. Our partnerships that exists in our State. Our bricks-and-mortar approach has 4. Our governance realised tangible results for those experiencing homelessness. We now have over 400 properties around Queensland that 5. Our sustainability. are housing families and individuals who might otherwise As the strategic plan rolls out over the coming five years, be homeless. And, together with the hand up we’re able to I encourage Vincentians, volunteers, and employees alike to give people through our Vincentians and support services, embrace our vision for the future, which will enable us to better many are able to transition into the public or private housing serve the vulnerable and disadvantaged in the community. market successfully. We will be reporting on our progress in implementing the Ozcare Strategic Plan in the 2017-18 Annual Report. The development of the plan was a great opportunity to reflect on the strong The Society has full ownership and control as the sole member focus on Mission that exists within our organisation, amongst of Ozcare. The Mission of the Society is now entrenched in the members, volunteers, and staff. The commitment to the idea Statement of Values of Ozcare, and this is the first year that we of a hand up for people is well and truly embedded. As I am are reporting consolidated financial results as one organisation. constantly reminding the team, I should not have to see a Now as one organisation, Ozcare and the Society can mission statement on the wall – I should be able to sense it now work more closely together to serve the people of from the moment I walk inside. Queensland, while maintaining the Society’s great Catholic tradition of serving those most disadvantaged in the Northern Territory community. Into the future, we’ll be looking at identifying ways I was appointed Group CEO of St Vincent de Paul Society for Ozcare and Vinnies to achieve efficiencies by working Queensland and Northern Territory from 1 July 2016. In my together, sharing resources, and developing best practice first 12 months in the role, some large scale changes to approaches. the operation of the Society in the Northern Territory have been introduced stemming from an extensive review of their A heartfelt thank you operations. This past year has been dedicated to charting To all who have contributed to what was a successful, yet a course toward sustainability for the Society in NT. I am very busy year, a big thank you. Each and every one of us, confident that the changes made have put us on the path to in our own way, has contributed to Frederic Ozanam’s vision carry on our good works in the NT for generations to come. of providing a hand up to those in need. On behalf of the Thank you to all the staff who have assisted with getting the 306,831 Queenslanders who have been supported by us Society in the NT onto a sustainable footing. throughout the year, you have each been a blessing in your own way. Vinnies CEO Sleepout Thank you to all the staff and executive team, who show The Vinnies CEO Sleepout was held again in 2017, on amazing dedication to the organisation and go above and Thursday 22 June around the country and in Brisbane, the beyond. I am fortunate and grateful to work with such a Gold Coast and across Australia. Not only is the CEO Sleepout dedicated and committed team across the whole organisation. an important opportunity for us to raise significant funds to We are no longer delivering firewood as Frederic did as his support those experiencing or at risk of homelessness, it also first ‘work’ of the Society, but that same vibrant vision lives on enables us to engage with business and community leaders in every single one of our volunteers, members, and staff who about this issue. Participants hear from people who have give their heart to what they do. I look forward to another year experienced homelessness, they are exposed to the statistics, with the Society in Queensland, and commend this report to they learn that homelessness can affect anyone – and that, you as a review of the year that has been. for many, homelessness is just two pay cheques away. The Vinnies CEO Sleepout raised $1 million in Queensland this year, a sum that goes a long way to helping families and Peter Maher individuals with no place to call home. Chief Executive Officer
16 ST VINCENT DE PAUL SOCIETY QUEENSLAND ANNUAL REPORT 2016-17 | YEAR IN REVIEW
MESSAGE FROM THE ARCHBISHOP
A report such as this tells an important story, but what appears here is only a fraction of the real story of the St Vincent de Paul Society through the last twelve months in this part of the world.
The Society may not be part of the formal structures of the I thank all of those who have been part of the Society’s story Church, but their work and witness take us to the heart of through the last year. You do not claim the limelight; the what the Church is called to do and be. We are those called Society never does. But “your Father who sees in secret will to worship the Lord, and to serve him in obedience to his reward you” (Matthew 6:4). In the end, only God sees the works: “As long as you did this to the least of my brothers and story whole; and in the end the Society’s story is part of God’s sisters, you did it to me” (Matthew 25:40). We cannot claim story in the world. Therefore I Praise God for another year to worship the Lord in truth if we do not serve the poor and of humble service in the footsteps of St Vincent de Paul and needy. That call is at the heart of biblical religion, and Pope Blessed Frederic Ozanam, and I commend this report to all Francis has put it before with new clarity with his call to go to who read it and the work of the Society to their prayers. the peripheries. That is what the Society does and it is why it matters not only to the Church but to the whole community. The Most Reverend Mark Coleridge Archbishop of Brisbane
ST VINCENT DE PAUL SOCIETY QUEENSLAND 17 YEAR IN REVIEW | ANNUAL REPORT 2016-17
SPIRITUAL ADVISOR’S MESSAGE
In 1833 when Frederic Ozanam gathered in Paris with his friends in an attempt to show the relevance of the Catholic faith, he was inspired to simply ‘do a little good’.
Who would have thought that the small gesture of collecting discriminated against; we have carried firewood when we remaining firewood and delivering it to a widow would have have helped people with no interest loans or when we have been the birth of the St Vincent de Paul Society. Who would met as a Conference to share our stories of service; we have thought that the criticism of the irrelevance of the carry firewood when we work behind the scenes in so many Catholic faith would have led to nearly 200 years of tangible different ways to facilitate the process so that others can witnessing to the compassionate and liberating love of Christ. meet the poor face to face. Yes, today there are still great Who would have thought that a 22 year old young man could needs in our local communities. And yes, today we still carry ignite a fire in so many others who found meaning in reaching firewood in the footsteps of Frederic Ozanam. out to those less fortunate. Whilst the appearance of the As we carry firewood into the future, we are not sure of the firewood has changed, that same passion to help others, that emerging poverties that await us. Yet what we do know, is same passion to live our faith in action, that same passion that to ensure our vibrant future there will always be a need to love God with the sweat of our brow and the strength of for men and women, young and old, to share the mission of our arms, continues to inspire thousands of Vincentians, Frederic Ozanam. The need to live our Catholic faith through volunteers, associate members and staff who carry on this tangible gestures of love in action will always be necessary. same mission. Thus, the St Vincent de Paul Society will always need new During 2016-2017, all those affiliated with the Society have hands and new hearts willing to take up the firewood and carried firewood in a variety of ways. We have carried bring it to the poor. firewood every time we visited families and listened to their Let us pray for renewed energy in our spirit of service. Let needs; we have carried firewood whenever we served us pray for the same passion of Frederic Ozanam who was people in a Vinnies Shop; we have carried firewood when tireless in his self-sacrifice. Let us pray for listening hearts we advocated for the rights of those who were being to truly discern those who are in greatest need in our local communities. And let us pray for all those who help us to carry firewood, for as we carry on the mission of Ozanam, we stand on the shoulders of all of those who have gone before us in their humble quest to become better, and do a little good. “IN MY LIFE I WANT Sister Mel Dwyer TO BECOME BETTER AND Spiritual Advisor DO A LITTLE GOOD…” Blessed Frederic Ozanam
18 ST VINCENT DE PAUL SOCIETY QUEENSLAND ANNUAL REPORT 2016-17 | OUR PEOPLE
OUR
People are at the core of our good works and the manner in which we operate. This person first principle applies not only to the people we assist but to our valued Vincentians, volunteer members and employees.
We are predominately a volunteer run Our Employees Employee agreements organisation with 2,962 Vincentians and We acknowledge the expertise our Our Employee Agreements and 6,335 volunteer members, supported employees provide to complement Classification Standards ensure by 3,285 employees. our good works. There are currently equitable and consistent employment 3,285 employees providing a range and remuneration practices across all Our Vincentians of services to the community, this levels of the organisation. The central Our 2,962 Vincentians are the includes program professional workers purpose of any paid position within the backbone of the Society, operating in aged care, disability, alcohol and Society is to assist Vincentians to fulfil through local Conferences at the drug rehabilitation, mental health, child the Society’s vision and mission. It is grassroots. This approach to assisting and family programs. Retail and depot the duty of all employees to support Queenslanders makes the Society operation staff, housing effective at addressing local need. Our and tenancy management, Vincentians determine the strategic migrant and refugees, direction of the Society and how best to youth engagement and provide our programs and services to development, microfinance people in need. and lending programs, education, and the Our Volunteer members dedicated administration, management and The Society’s volunteer members help corporate services. make the numerous good works we undertake everyday a reality. These When a paid employee role people, who give freely of their time and is required to support our expertise, enable us to offer a hand up works, we seek to ensure to many Queenslanders. You will find that suitably experienced volunteer members working across the and qualified people are state in Centres of Charity, warehouses, attracted and retained. tutoring programs, support centres and Strategies include human in many other capacities to help make a resources policies and difference in the lives of people in need. procedures in areas Volunteers give generously of their such as recruitment and time, skills and experience to support selection, performance Vincentians to fulfil our mission. appraisal and management, training and development and equal opportunity.
ST VINCENT DE PAUL SOCIETY QUEENSLAND 19 OUR PEOPLE | ANNUAL REPORT 2016-17
and carry out activities to deliver the used to assist with implementing safe Society’s strategic objectives and work practices and preventing future ensure compliance with legislative incidents from occurring through risk GENDER and Society standards. It is in this way minimisation strategies. No notifiable or consistency in mission, philosophy, major incidents were reported during compliance and quality of service is this period. maintained whilst ensuring funds are It is evident that the Society workplace primarily directed towards service health and safety management plan Employee statistics* and assistance outcomes, not is effective with the Society achieving administrative costs. Gender Number % under industry average for WorkCover claims this financial year. The industry Female 2,818 86 Our people management average being 2.459 and the Society’s Male 467 14 We strive to apply principles of best average is 1.43. This also demonstrates practice in all our people management inclusive commitment to safety from programs. To this end a variety of all levels of management and the resources have been developed and culture that the Society has instilled with made available across all levels of the our workforce. organisation. Resources include the EMPLOYMENT The Workplace Health and Safety STATUS Volunteer and Employee Team Book, as (WHS) Committee was very productive well as the Members Handbook. These throughout the year with quarterly publications outline our expectations meetings including one face to face and provide guidelines as well as meeting held in August 2016. During the Employment status* detailing key workplace health and financial year the Committee reviewed safety information. A comprehensive and updated asbestos registers, safety Status Number % Volunteer Management Manual, a data sheets, traffic management plans Full time 821 25 Workplace Health and Safety (WHS) and conducted annual audits. Committee toolkit containing a custom WHS DVD members also focused on fire safety, Part time 2,103 64 and other training materials are available which included providing training to staff across the State to ensure a culture Casual 361 11 on evacuation procedures, fire equipment of safe work practices are promoted training and ensuring evacuation plans and our valued people are supported were current. The Human Resources appropriately. Monthly tool box sessions department also conducted risk have been maintained to meet training management and incident reporting requirements and keep skills relevant training in November 2016. across the State. The Society celebrated October Safety The Society is committed to workplace EMPLOYEE month and held a number of events CLASSIFICATION health and safety and putting in place and celebrations to thank all involved effective measures to minimise any with the Society for their dedication risk associated with the work that and commitment to safety. The is performed. During the financial Warwick Warehouse celebrated their Employment classification* year, 422 incidents were recorded achievement of 10 years of zero lost for near misses and minor accidents Number % time injuries. that occurred. This information is Admin 296 9
Sales 99 3 Group statistics
Community 2,233 68 Group 2016-17 2015-16 2014-15 2013-14 2012-13 Services Vincentians 2,962 3,155 3,665 3,312 2,946 Labourers 66 2 Conferences 210 213 210 213 210 Managers 164 5 Society volunteers 5,935 6,761 5,643 6,156 5,566 Professionals 427 13 Society employees 400 372 348 341 351
*Please note these statistics Ozcare employees 2,885 include both Society and Ozcare employees. Ozcare volunteers 400
20 ST VINCENT DE PAUL SOCIETY QUEENSLAND ANNUAL REPORT 2016-17 | OUR PEOPLE
Workplace Health and Safety Recruitment and selection The pack includes: Workforce Opinion Survey Results The Society’s Recruitment and • Welcome letter, employment The Society received a 4.43 rating Selection Policy and procedures contract, position description and for safety consciousness out of for the recruitment of all new Fair Work Information Statement 5. 88.37% of responses feel that Society employees ensures that all • New employee forms for payroll, management encourages people to recruitment and selection processes superannuation report safety concerns and 78.24% are undertaken with consistency stated that corrective action is always and in accordance with equity and • Employee Agreement outlining undertaken after an incident has merit-based principles. All permanent terms and conditions of occurred or been reported. 87.55% positions are advertised both internally employment indicated their manager considers the and externally with key selection criteria • HR Policy Booklet on policies such safety of workers a top priority and and decision making occurring through as Code of Conduct, Conflicts 86.18% feel communication regarding a panel-based interview process of Interest, Discrimination, safety issues in the workplace is and pre-employment screening. Harassment and Bullying, adequately managed. On occasion, casual and short term Information Technology and Social contract positions may be advertised The survey highlighted our workers Media, Whistleblower, Grievance internally to provide an opportunity for commitment to safety, with 90.37% Resolutions, Disciplinary and appropriately skilled employees and of people reporting that co-workers Performance Management, Health, volunteers within the Society to move to are supportive of a safety conscious Safety and Wellbeing paid development opportunities. work environment and 89.91% responding that co-workers are willing The Society understands that a to assist them with tasks to ensure successful recruitment process they are performed safely. 91.29% must result in the appointment of an of respondents stated they had been applicant that is not only appropriately adequately trained to perform daily qualified and experienced but will also tasks in a safe manner. 90.36% of be the right fit within the organisational survey respondents were comfortable culture and a suitable representative raising a safety concern with their of the Society’s core values and ethos. line manager. To facilitate the successful selection of the most suitable applicant, all National Police History Checks Society interview panels consist of representatives who are employees, In-line with the Society Screening Vincentians and a mix of genders. & Suitability Policy, all new and 94% current Vincentians, volunteer All interview panel representatives are members and employees are provided with a list of predetermined of employees believe women and men have required to have a suitable police questions to ensure consistency in the equal opportunities history check. The Society is now an interview process. They also receive with the Society. accredited organisation and is able an information sheet which outlines to conduct National Police History the Society’s and the interviewers’ Checks internally. obligations in relation to the Society’s Recruitment and Selection Policy Screening and Suitability Review and the Society’s Discrimination, Panel Committee Harassment and Bullying Policy A review panel has been established to ensure that all interviews are WE STRIVE to assess all disclosable outcomes conducted in a manner compliant with on a case by case basis against a relevant legislation. FOR BEST developed risk assessment matrix in- As part of the offer of employment all line with the Society ethos and mission. new employees are provided with an PRACTICE Review Panel members include HR employment page which contains key We strive to apply Manager Kirstin Hinchliffe, Senior information relating to employment with principles of best Child Protection Officer Ray Snell, the Society. practice in all our people Faye Wilkinson, John McMahon and management programs. Terrence Darwin. Resources include the Volunteer and Employee Team Book, called the HR Team Book, as well as the Members Handbook.
ST VINCENT DE PAUL SOCIETY QUEENSLAND 21 OUR PEOPLE | ANNUAL REPORT 2016-17
• HR Team Book with general Upon commencement all new Training and development Society information, expectations employees are inducted into the The Society actively encourages the of Society representatives and Society and provided with relevant further training and development of WHS requirements information about their expectations, its employees. Training on Society procedures and WHS requirements • Information on benefits of working policies and procedures, WHS, risk specific to their position. for the Society such as our assessments and incident report Employee Assistance Program, was provided in November 2016. Performance Health Insurances and products at Employees also received training corporate rates, salary packaging Performance is reviewed after the first on salary packaging in February/ and Meal Entertainment and two and five months of employment March 2017. Holiday Accommodation programs. to provide feedback, opportunity to In addition to training and development clarify expectations and to establish activities organised by the Society, any additional support required to the Society has a Study Leave and assist people to successfully settle Assistance policy to assist employees into their position. For all employees, to undertake further education. This the Society’s performance review policy provides for partial or full process is ongoing throughout the reimbursement of higher education year with a formal review annually. The course fees and paid or unpaid formal review process is designed leave by approval and subject to the to reflect on the achievements and relevance of the proposed study to development opportunities of the the employees’ current and proposed previous year and establish key future employment with the Society. objectives, training and development The Society has approved a number of opportunities for the coming year. study leave and assistance requests Throughout the year, at times, there during the year. The Society further is the need to formalise performance seeks to actively encourage the conversations outside of the annual further training and development of its performance review process. For volunteers and members. these occasions, the Society has an employee development plan The Society has also had a number of process designed to establish volunteers working in our administration clear objectives including the and program offices gain experience provision of additional training in a range of areas such as human where required, to support resources, communications, the employee to improve fundraising, legal and finance. The performance to the required Society values the contributions of all level. There were a number our volunteers and, where appropriate, of employees during the year provides references to assist volunteers who successfully participated in obtaining paid employment. in this process resolving any performance concerns.
22 ST VINCENT DE PAUL SOCIETY QUEENSLAND ANNUAL REPORT 2016-17 | OUR PEOPLE
ORGANISATIONAL CHART
STATE COUNCIL ADVISORY & MANAGEMENT COMMITTEES*
OZCARE BOARD
CEO CEO
EXECUTIVE DIOCESAN DIOCESAN GENERAL MANAGER STATE OFFICERS CENTRAL COUNCILS EXECUTIVE OFFICERS OPERATIONS EXECUTIVES
STAFF REGIONAL DIOCESAN STATE COUNCILS STAFF ADMINISTRATION STAFF
CONFERENCES / MEMBERS** VOLUNTEERS
* Society Advisory and Management Committees are made up of members, volunteers, external professionals and Society staff. State Committee Reports can be viewed on page 63. ** Made up of Conference members, Associate members, and Volunteer members.
ST VINCENT DE PAUL SOCIETY QUEENSLAND 23 OUR PEOPLE | ANNUAL REPORT 2016-17
VALE
We remember those dedicated Vincentians and volunteers we have lost during the year, knowing they rest in God’s loving arms.
Name Conference/Vinnies Centre Name Conference/Vinnies Centre
Mervyn (Merv) Henry Mary Immaculate, Ashmore staff, St Flannan’s, Zillmere Zelda Bickerstaff Arnold Gold Coast Helpline Our Lady of Dolours, Yarraman, Kathleen Long Emu Park Centre John Barber Yarraman Centre Terry Guthrie St Joseph’s, North Mackay Dorothy Bunn St Joseph’s, Childers Guiseppe (Joe) Zeppa Stanthorpe Centre John Harrison St Bernard’s, Mt Gravatt Mary Immaculate, Ashmore, Andrew Brown Denise Paula Elmer St Mary’s, Maryborough Ashmore Centre Leo Evans St Paschal’s, Wavell Heights Valma Wildie St Bernard’s, Mt Gravatt Our Lady of Perpetual Grahame Kelton St Patrick’s, Beenleigh Kathleen May Feeney Help, Townsville Gladstone Road Depot, Fay Duke St Mary’s, Warwick, Rockhampton Mary Margaret Hallman Warwick Centre Francis Asange St Francis Xavier, Goodna Jim Hayes St Patrick’s, Toowoomba Gary Duffus St Anthony’s, Bald Hills St Brendan’s, Lowood - Esk, Pauline Jones Rosalie Andre Cooktown Centre Esk Centre Therese Moller Sacred Heart, Barcaldine Immaculate Heart of Mary, Jack McGlynn St Mary of the Cross, Bundaberg, George Street Centre Michael Quinn Maryborough Sister Josephine St Joachim’s, Rockhampton McMahon RSM Sheila Evans St Mary of the Cross, Birkdale Jim Overell Holy Spirit, Pine Rivers Robert Beckman Holy Name, Toowoomba Brian Patrick Rynne St Gerard Majella, Maroochydore Rod Bartlam Holy Family, Rockhampton Immaculate Heart of Judy Lillian Jones Springfield Centre Mavis Simons Mary, Bundaberg Dorothy Dwyer St Mary’s, North Rockhampton Sunshine Coast Kevin Francis Whelan Ray Agnew Guardian Angels, Southport Regional Warehouse Maurice John Kelly St Francis Xavier, Goodna Our Lady Help of Arn Winter Christians, Redcliffe Richard (Dick) Bromley Former Staff Carmel Donahoe St Joseph’s, Nambour Jenny Gimm Good Shepherd, Townsville Lena Richardson Cannon Hill Centre James Biancotti St Rita’s Babinda Elizabeth Kippin Hermit Park Centre Keith Killen St James, Coorparoo Duncan Richards Ipswich Centre Kay Walker Staff, Gympie Our Lady Help of Louise King Staff, Gold Coast Graham Arthur Sadlier Christians, Redcliffe Alan Hancock All Saints, Boonah
24 ST VINCENT DE PAUL SOCIETY QUEENSLAND ANNUAL REPORT 2016-17 | OUR PERFORMANCE
OUR
STRATEGIC PLAN 2013-2017 Key focus: Spirituality: nurturing faith and In 2016-17 the Society completed the fourth and final SPIRITUALITY the spiritual life of the year of our Strategic Plan 2013-17. The plan consisted Society. of three key focus areas with goals and performance SPIRITUALITYSustainability: measures set to assist the Society to achieve our targets. SUSTAINABILITYgrowing a committed, active and skilled Society supported During the 2016-17 financial year, the Apart from sustainability of SUSTAINABILITYby improved work, Society commenced a review of the the organisation, the way we leadership and SERVICEcommunication. existing Strategic Plan as we prepared communicate and share our
to embark upon the development of a successes was identified as an Service: ensuring new strategy for the future. In order to important objective for the Society’s SERVICEthe best use of our understand the impact of the plan and new strategic plan. Greater resources to serve the people who are future needs of our members, staff and requirements for communication most in need. volunteers we undertook a survey to and the sharing of our impact on review our performance around the key the community through outcomes themes of the strategic plan, and seek was identified through the survey. feedback on where our focus needed to Review of our systems and be over the next five years. Additionally processes to streamline or utilise Further development of the Strategic a number of strategic planning sessions technologies for greater efficiencies Plan 2017-2022 continued throughout were held across the State to gather was also identified, as well as looking the year with a number of working information on the issues impacting at greater opportunities to work groups, consisting of members and on local areas, both urban and collaboratively and in partnership with staff, established to work on developing regionally based. others to provide greater impact and the key themes, objectives, measures support to those we assist. Whilst there was recognition of a and timeframes for implementation. number of key areas in which the A Strategic Planning day was held The new Strategic Plan consists of Society had progressed, our people with members of State Council, the five key strategic themes: Spirituality, also identified a number of areas that Executive Management team and a Our Story, Partnerships, Governance, needed further attention and focus number of other staff with key expertise and Sustainability. Key staff and to ensure the long term sustainability to assist in the development of the new working groups will drive the of the Society. Membership and Strategic Plan 2017-2022. The goal of strategy over the next five years and recruitment was identified as a key the day was to establish the key themes outcomes will continue to be reported focus area, with further development of and objectives for the new strategy through our Annual Report and other training, leadership development and whilst recognising potential changes communication channels. engagement of younger people into in the external environment and the The Strategic Plan 2017-2022 was the organisation requiring attention. impact of these on the Society in the approved by State Council in May 2017 Our members also recognised that future. We would like to acknowledge for implementation from 1 July 2017. there was an increased demand the support of our facilitators Monica A number of information sessions were for the Society’s services, and that Bradley and Sonya Beyers, and the held across the State over a period people in need were presenting with support of QUT for their insight into the of three months to present the new more complex issues and needs, thus digital mindset and the future, and use Strategic Plan to members, volunteers requiring more time and resources in of their facilities at Garden’s Point. and staff across the Society. order to assist effectively.
ST VINCENT DE PAUL SOCIETY QUEENSLAND 25 OUR PERFORMANCE | ANNUAL REPORT 2016-17
KEY FOCUS 1: SPIRITUALITY NURTURING FAITH AND THE SPIRITUAL LIFE OF THE SOCIETY
Target Progress (Performance Aims identified Add % State Goals measures) for 2016-17 complete achievements
1.1 Provide resources to Spirituality Skills/Training Committee The Spirituality and Skill Training Committee links Resources facilitate Conference to provide ongoing support 100 % with the Membership and Development team and leadership to ensure and resources produces resources as required that meetings include a period of reflection and sharing Become a member of the National SVDP QLD represented on the refocused National Mission/Membership group with focus 100% Mission and Membership on spirituality
Membership and Development Achieved through the engagement of Sister roles to: Mel Dwyer who is writing alternative reflections 80% • develop reflection resources to for all members, volunteers, and staff; and the compliment Committee work and introduction of Values Cards provide flexibility for members and volunteers Training plan almost implemented with modules • encourage uptake and delivery 90% of State Council endorsed available to Conferences training modules.
1.2 Build willingness Membership and Development Membership and Development Officers visited and Leadership among members to roles to: become involved 100% supported each Conference in reflection • visit and support every Conference
A training platform and optional training modules for • develop spiritual and skills training 90% modules to be rolled out in Conferences will be launched in early 2018 early 2017
All Presidents to receive a President’s 100% Handbook was completed and distributed Handbook resource
KEY FOCUS 2: SUSTAINABILITY GROWING A COMMITTED, ACTIVE AND SKILLED SOCIETY SUPPORTED BY IMPROVED WORK, LEADERSHIP AND COMMUNICATION
Target Progress (Performance Aims identified Add % State Goals measures) for 2016-17 complete achievements
2.1 Continually review Encourage diversity in Special Works Developed and distributed recruitment resources Capability the capability to 75% within Conferences that target a broader membership deliver current and future services Work on internal levies to encourage Conferences to fundraise and look beyond shops to other works 0%
Creation of information pop-up stalls to be set up at community Community Sleepout event collateral partially events in house, with the Good Shop 50% developed, including scoping of generic poster microsite, Community Sleepouts, and youth events
Good Shop gift cards trialled in Myer Centre The Good Shop gift cards for sale pop up shop in December 2016. Development 100% in shops of Vinnies Gift Cards for sale in Vinnies Shops undertaken
26 ST VINCENT DE PAUL SOCIETY QUEENSLAND ANNUAL REPORT 2016-17 | OUR PERFORMANCE
KEY FOCUS 2: SUSTAINABILITY – CONTINUED GROWING A COMMITTED, ACTIVE AND SKILLED SOCIETY SUPPORTED BY IMPROVED WORK, LEADERSHIP AND COMMUNICATION
Target Progress (Performance Aims identified Add % State Goals measures) for 2016-17 complete achievements
Develop Strategic Plan 2016-19 2.2 Improve Strategic Plan 2017-2022 developed, ready for 100% Governance governance implementation in July 2017 around the selection of Create Presidents and Executive Planning commenced for 2018 event government 30% programs for Conference Weekend following Congress Vincentians and Formulate a strategic plan to management 100% Strategy included in the Strategic Plan 2017-22 address succession of risks Develop Diocesan operational plans Strategic plan sessions held across Queensland based on Diocesan strategic plan and to assist in the development of the new plan, and 100% the State strategic plan implementation once completed. Diocesan plans under development
Address shop-only income Increase in small grant applications, 161 2.3 Develop a 50% Sustainability plan that works (29 more than previous year) Plan towards Special Address members’ response Membership orientation module completed and to Works becoming 90% self-funding to welfare be distributed in 2017-18 and program sustainability Encourage special needs review at assessed against Conference level to feed back into 30% To be included in an annual Conference review a risk framework Diocesan Council priorities at outset Support and encourage Conferences New Partnerships position introduced to to work with other agencies for a 30% encourage and build capacity of Conferences to sustainable outcome work collaboratively
Create a business plan and present to Programs such as Education Services have corporations to encourage funding to 60% reviewed their fundraising plans and identified sustain the program into the future strategies to implement in 2017-18
2.4 Develop a Membership and Development Included in Membership and Development Recruitment Member, Officers to work with Conferences to: 100% work plan and into new Orientation training for Volunteer and • ensure new members are accepted new members staff recruitment and welcomed plan that supports the Society’s • identify opportunities for new works Review and approval given to adopt Recruitment sustainability 100% Roadmap module from the St Vincent de Paul objectives Society NSW
• encourage flexible meeting times to Some successful recruitment drives have already attract professional working group 100% occurred within most diocese as members
• promote Associate Members as New membership recruitment resources have path to grow Conference and 30% been developed and distributed, as well as an ad expand activities placed into the Catholic Leader
• provide recruitment and induction kit for attracting members/ 50% volunteers direct assistance in recruitment drives
• develop strategies for volunteer recruitment and encourage personal 100% development of staff to retain expertise in the organisation
ST VINCENT DE PAUL SOCIETY QUEENSLAND 27 OUR PERFORMANCE | ANNUAL REPORT 2016-17
KEY FOCUS 2: SUSTAINABILITY – CONTINUED GROWING A COMMITTED, ACTIVE AND SKILLED SOCIETY SUPPORTED BY IMPROVED WORK, LEADERSHIP AND COMMUNICATION
Target Progress (Performance Aims identified Add % State Goals measures) for 2016-17 complete achievements
2.5 Build Parish Parish rapport through Provide resources and support to 50% Included in Conference President’s Handbook relationships providing regular encourage link with Parish Conference communications, encouraging membership and providing Prepare and distribute a Conference resources and Bulletin for each Parish across 100% Newsletters created and distributed training the Diocese
2.6 Increase Membership and Development Communications communication roles to: Membership and Development Officers provided among members, 100% • encourage Conferences to embrace digital literacy training to each Conference volunteers, staff, new technology as means of and external communication stakeholders through clear, • ensure direct communication for Over half of Conferences adopted a Society succinct messages issues at Conference meetings 60% email account distributed through or one-on-one different channels • encourage Conference use of Conference specific resource page developed on a revised VOLT as means of 100% intranet (VOLT) accessing information
• work with Diocesan President to further Conference access to iPads 100% More than 100 iPads delivered to Conferences and appropriate training
KEY FOCUS 3: SERVICE ENSURING THE BEST USE OF OUR RESOURCES TO SERVE THE PEOPLE WHO ARE MOST IN NEED.
Target Progress (Performance Aims identified Add % State Goals measures) for 2016-17 complete achievements
3.1 Members, Increase use of Qdos and EFTPOS Qdos and EFTPOS facilities available in all Vinnies 100% Business process volunteers, and staff across sites Shops across Queensland improvement obtain accurate, appropriate, and timely financial Work with Conferences to ensure Nearly all Conferences entering client data directly reports which efficient use of databases and storage 90% into database reducing waste and of information duplication of effort
Expand the Conference budgets to More ownership of Conference budgets include the Regional Conferences being 80% across Diocese accountable for yearly expenditure
3.2 Improve management Improve efficiency decision processes through increased by designing and emphasis implementing plans Project reporting for all programs from An outcomes audit for all programs identified those 40% on business containing improved organisational outcomes overview that were “outcomes ready” management data collection processes and reporting mechanisms
28 ST VINCENT DE PAUL SOCIETY QUEENSLAND ANNUAL REPORT 2016-17 | OUR PERFORMANCE
KEY FOCUS 3: SERVICE – CONTINUED ENSURING THE BEST USE OF OUR RESOURCES TO SERVE THE PEOPLE WHO ARE MOST IN NEED.
Target Progress (Performance Aims identified Add % State Goals measures) for 2016-17 complete achievements
Continue to look for innovative ways 3.3 Identify opportunities 100% Established a Human Services Working Group Society services to meet and exceed of creating efficiency throughout to meet best practice in programs and continue to review policies and procedures to ensure exceptional all services 100% Established a State office Innovation Hub standards best practice of all programs Key programs identified as “outcomes ready” Project reporting for all programmes in began reporting on headline measures for the new financial year from organisational 100% new financial year. A schedule for moving other outcomes overview programs to a level of outcomes readiness has been developed
3.4 Continuously improve Continued growth of shops across Growth to 144 Vinnies Shops Retail expansion performance of shops Queensland and new locations 100% to support supply to better serve the and refurbishments identified to Financial performance in revenue and surplus has of services needs of the poor increase revenue exceeded budget expectations and be recognised as the number one retail charity of choice Enhance customers service focus in Customer Service working group has developed 50% shops to improve culture and training five key customer service points for Vinnies Shops
Creation of a staff position to build organisational capacity to partner more effectively
Increase and utilise corporate Myer Centre Pop-Up Shop developed 100% partnership opportunities and implemented
Greater focus on developing mutually beneficial partnerships
All Centres can accept Vinnies Gift Cards. Roll out of material aid gift cards 100% Approximately half of Conferences are distributing across State material aid through gift cards
Major developments in Toowoomba, Biloela complete, Toowoomba and Springfield 30% Springfield, and Biloela projects underway
3.5 Subject to identified Expand the range sustainability Fundraise to ensure the sustainability of 100% Multi-year funding secured for Clemente Brisbane of services principles, identify the Clemente program into the future and pursue suitable opportunities with government, business, and VoRTCS Committee and Program Coordinator individuals to provide Continued participation in the inter- represented the Society at numerous migrant and/or expand agency response to social justice and 100% and refugee inter-agency meetings and projects Special Works migrants and refugees throughout the year
State Government funding unsuccessfully Seek funding to provide a budget applied for 0% counselling service Further review and development of our Financial Wellbeing services undertaken
New Home Assist Secure service (Mackay), specialist homelessness service (Gladstone), and Expand services into regional areas 100% Education Services in Lawnton, Meadowbrook, and Roma
ST VINCENT DE PAUL SOCIETY QUEENSLAND 29 OUR HOUSING | ANNUAL REPORT 2016-17
OUR
The Society provides a range of housing support across Queensland. Working in partnership with the community, government, and other agencies, we provide a range of services responsive to the needs of people who are experiencing homelessness or facing a housing crisis.
The Society’s housing properties term accommodation, exited into promptly. Of the respondents, 94% said decreased during the financial year. long term public housing or long term that the Society’s complaints system This is predominantly due to the return accommodation with other community worked well. Interestingly, respondents of 45 properties that had been offered housing providers. indicated that they were aware of to the Society on a temporary basis their tenancy rights through Society to use as community housing within a TENANT SURVEY produced communications and through local government area. This resulted Society staff. Only eight indicated that in a decrease in the total number The annual tenant satisfaction survey they were not aware of their rights. of new tenancies as less properties was sent out to all Society tenants More than 92% of respondents felt they were available for use by the Society. to complete and provide feedback. were provided with sufficient information Despite this, the Society saw only a In total, 83 households voluntarily about their rent and knew what to do slight decrease in the number of people opted-in to complete the survey. The if they were having problems with entering our housing program. This results showed a high satisfaction rate paying their rent. Of the respondents reflects an increase in families with from those that completed the survey. that had received a breach for non- children seeking housing assistance in Tenants were asked whether the payment of rent, only two said that comparison to the previous year. Society was easy to contact, responded they felt the process to remedy this promptly, was respectful, helpful and The Society has continued to work had not been fully explained. 98% of met cultural needs, to which more than with its tenants to improve their respondents indicated that the Society’s 94% answered positively in all areas. circumstances and move them into maintenance system worked well and Overall, 98% of respondents said the the private rental market, with 44% only one respondent indicated they did program was good. of those exiting our program moving not know how to request maintenance. into sustainable accommodation Results showed that more than Tenants were asked if they had in the private market. The majority 94% of respondents knew how to engaged in education, training, of those not exiting into the private make a complaint and 100% said employment and/or volunteering market, particularly those in our short that complaints were responded to activities during their financial year, and 76% indicated they had. 22% Our housing properties as at 30 June 2017 had participated in the Society’s Diocese Short term Long term Disability Total tenant meetings. There was a notable
Far North Queensland 4 0 0 4 decrease in respondents who indicated they had accessed support from other Townsville 2 0 0 2 Society programs (21% decrease) Rockhampton 47 46 0 93 and/or other support agencies (12% decrease). Whilst there may be Northern 17 41 0 58 many factors contributing to this, it is Brisbane 12 21 0 33 equally notable that the percentage of respondents who indicated that they Western 6 40 0 46 have engaged in employment during South Coast 37 13 6 56 the year doubled in comparison to the
Toowoomba 17 101 22 140 previous year. As in prior years, there was a continued strong interest from South East corner* 72 115 6 193 respondents indicating that they would Regional Queensland** 70 147 22 239 like to receive further information about opportunities to engage in education, Total 142 262 28 432 training, employment and other * Includes Brisbane, Western Brisbane, Northern, and South Coast Dioceses. programs and services. ** Includes Far North Queensland, Townsville, Rockhampton, and Toowoomba Dioceses.
30 ST VINCENT DE PAUL SOCIETY QUEENSLAND ANNUAL REPORT 2016-17 | OUR YOUTH
OUR
Policies and Procedures and Audit requirements new program spot check procedures were introduced which saw an increase in program compliance and information gathering and recording. Further Child Protection training for both staff and volunteers began, which involves a more in depth understanding of identifying and dealing with child protection concerns identified when serving young people in the community.
School engagement across the state has seen a steady increase with the 2016-17 financial year marking the involvement of every Diocese in the State hosting a Social Justice Day. These days give school communities in the Diocese a chance to come together and learn about the works of the Society through interactive social justice experiences. Further engagement To strive for growth and adapt to the Frederic Ozanam, Blessed Rosalie from Education Queensland and continuously changing needs of the Rendu, Saint Louise de Marillac and non-denominational schools meant community, we must look for new St Vincent de Paul. Other strategies that the youth team were able to and inventive ways to engage youth included spirituality and retreat training form new partnerships and increase and fulfil the mission of St Vincent for youth staff, and the formation of a our geographic reach to further de Paul Society Queensland. The State spirituality working group which develop advocacy and social justice 2016-17 financial year has seen the is responsible for promoting youth education promoting the good works of implementation and development participation in the Australian Catholic the Society. of a new strategic plan for the State Youth Festival and developing spirituality Youth Committee, and one which and reflection resources to support the It is with an open heart and mind encompasses the words of St Vincent needs of members and staff. that young people wish to continue de Paul, “charity is infinitely inventive.” serving the needs of the community. Youth program and social outreach By opening our hearts and minds, we The strategic plan aims to support and development have been reviewed and also open up to new possibilities which empower young Vincentians to fulfil the consolidated to increase the breadth contribute to ensuring the mission of Society’s mission and assist its future of volunteer engagement across the the Society is carried forth in “infinitely growth and success. This is done Society. Within this key area, Diocese inventive” ways. through three key areas: across the State began identifying youth friendly spaces that give young 1. Formation and Spirituality through people a place to come together, share Vincentian Charism a meal and discuss their involvement 2. Youth Projects/Social Outreach in Society works. This has helped create welcoming communities and 3. Schools. spaces all around the State for young Throughout the financial year, new people to engage with the Society. strategies were developed to enhance Strategies for volunteer appreciation “CHARITY IS the formation of young Vincentians in have also been identified, with youth understanding the Society’s charism. Conferences and committees across INFINITELY These included formation days which the state looking at ways of showing INVENTIVE…” focused on building volunteer and thanks to long standing youth members membership communities in individual and volunteers. To ensure that all youth St Vincent de Paul Diocese and educating young people programs and programs working with on the message of our founder Blessed children are compliant with Youth
ST VINCENT DE PAUL SOCIETY QUEENSLAND 31 SOURCES OF FUNDING | ANNUAL REPORT 2016-17
SOURCES OF
CENTRES OF CHARITY comfortable environment for our The Vinnies Centres’ Strategic (VINNIES SHOPS) volunteers, customers, donors, and staff Plan 2014-2017 continued to be and is committed to continuing to grow implemented in the 2016-17 financial The Society would like to acknowledge the network to service all of the key year, with the State Retail Marketing the tremendous impact of our stakeholders who visit Vinnies. Plan providing statewide events and volunteers and staff on the success of promotions for Centres to participate At the end of the 2016-17 financial year our Vinnies Shops across the State. Our in including National Op Shop Week, the Society’s shops had grown from 5,577 volunteers in shops and depots Denim Month, 50% off sales, and 140 to 144. give tirelessly to collect and process the National Volunteer Week. Building on tonnes of donations that come through Vinnies Shops are well known in the this has been the formal engagement of our doors every year; they price, hang, community for providing good quality two Vinnies Retail Ambassadors to help and merchandise the goods in our second hand clothing and household promote the brand as a sustainable shops; serve customers; and provide a items for sale at an affordable price. and affordable fashion and homewares friendly face to those in need who seek Our shops also provide quality items choice for Queenslanders. Customer out our assistance through our network to people in need free of charge service and the culture in Vinnies of shops. We estimate that 1.5 million who are being assisted by our Shops has been an ongoing focus of hours are donated every year to ensure Conferences across the State. The the Strategic Plan and a working group the success of our retail operations in process was improved this year with consisting of staff and volunteers has generating revenue for the works of the the implementation of Vinnies Gift Cards brainstormed five key customer service Society. We thank you for all that you to deliver material aid assistance. By tips to be implemented into Centres do and for being the face of Vinnies issuing a Vinnies Gift Card to the people and induction training programs. in Queensland. we assist they are able to shop in any The Strategic Plan is monitored by Vinnies Centre with dignity and choose the State Retail Strategic Committee, The Society has continued to see the items most suitable for their needs. while the State Retail Operations incredible growth and development Committee is tasked with developing in its retail operations. With a strong In the 2014-15 financial year the Society and implementing key strategies and focus on the building of new shops introduced a new Point of actions from the plan. and refurbishing of existing locations, Sale system in Vinnies Shops and the Vinnies network has reached the 2016-17 financial year saw the 144 Centres across Queensland. completion of this project, with 100% of The Society has a goal of ensuring Vinnies Shops now having the system our Vinnies Centres are a safe and in place.
NUMBER OF VINNIES SHOPS IN CENTRE OF CHARITY PERFORMANCE 2013-17 QUEENSLAND 2013-17 $35 $12m
$30 $10m 145 $25 $8m 137 $20 $6m $15 133 $4m $10 $2m 127 $5 $0 $0m 122 2013 2014 2015 2016 2017 2013 2014 2015 2016 2017 SALES ASSISTANCE PROVIDED NET SURPLUS/(DEFICIT)
32 ST VINCENT DE PAUL SOCIETY QUEENSLAND ANNUAL REPORT 2016-17 | SOURCES OF FUNDING
of the State going ‘plastic bag free’ in preparation for the Queensland bag ban in July 2018, Vinnies is ahead of the industry with an aim to have no plastic bags in Centres by the end of 2017. The enviro-bags are an inexpensive option for those shoppers who need a carry bag and a great incentive to bring a bag of donations back to the shops.
With the Society State Strategic Plan for 2017-2022 being developed and implemented this year, there are many exciting deliverables to work on to ensure the sustainability and growth of Vinnies retail operations across Queensland.
GOVERNMENT FUNDING
The Society would like to thank the State and Federal Governments for financially supporting our work in the community over the past year. In addition to our existing services, we also welcomed the inclusion of the Skilling Queenslanders for Work program in Roma and Meadowbrook, The State Retail Support Manager Another corporate partnership with Specialist Homelessness Services in has continued to take responsibility retail was the Myer Centre pop up Townsville and the Commonwealth for the implementation of the Vinnies shop over Christmas. Vicinity Group Home Support Program in South Centres Strategic Plan 2014-2017. generously donated a 52sqm space in West Queensland. This role was established in January their flagship Brisbane City shopping 2016 and has successfully completed centre for a Vinnies pop up shop to sell Acknowledgements and various deliverables in the existing donated clothing and fundraise for the Funding Bodies Strategic Plan while also working on Christmas Appeal. With a focus on the Commonwealth Government the development of the Society State 9,700 homeless people in Brisbane City Strategic Plan for 2017-2022. as a reminder for Christmas shoppers, Department of Social Services Vinnies was able to raise $12,000. Department of Infrastructure and Social enterprise and partnerships are Corporate volunteers from the Society’s Regional Development key factors in the Strategic Plan and supporters were invaluable to ensure this financial year has seen Vinnies Department of Veteran Affairs the shop was able to trade seven days and Multicap successfully partner to Department of Health a week for the two weeks leading up to launch a social enterprise within one Christmas. Thank you to The Society Queensland Government of the Vinnies retail Centres at Sumner staff across South East Queensland, Department of Communities, Child Park. A mobile coffee cart set up Ezidebit, and Ordyss for their corporate Safety and Disability Services surrounded by donated furniture to sit volunteering and Ayers Signs for back and enjoy freshly made coffee Department of Housing and providing signage for the shop. has provided a multipurpose hub in Public Works one of our Vinnies Centres as well Vinnies considers itself to be the Queensland Health as skills and employment to young ‘original recycler’ and a sustainable Department of Education and Training people with disabilities through the way of shopping, so the introduction Department of Environment Multicap partnership. This is a model of Vinnies enviro-bags for sale in and Heritage we hope to replicate in further Centres shops to phase out plastic bags has across Queensland. been welcomed by team members Queensland Treasury and customers alike. With almost half
ST VINCENT DE PAUL SOCIETY QUEENSLAND 33 SOURCES OF FUNDING | ANNUAL REPORT 2016-17
GRANTS AND DONATIONS Supporting the Clemente education program We sincerely thank our supporters and donors for your generous contributions Catholic Religious Australia – this year. Your support has assisted Queensland (CRAqld) us to deliver a range of programs and Sisters of Mercy services across Queensland. Supporting the Compeer mental Supporting home visits and health program emergency relief Newman’s Own Foundation AGL Energy Limited
Brisbane City Council Supporting the Migrant and Centacare Refugee programs Gold Coast City Council Ipswich City Council Hervey Bay RSL Pavetta Foundation Lord Mayor Charitable Trust Townsville City Council Nambour RSL Sunshine Coast Regional Council Supporting our Vinnies Shops Cairns Regional Council Supporting Buddies and SENSE Gladstone Ports Corporation youth programs Brisbane Broncos Supporting our Commonwealth Bank microfinance programs Good Shepherd Microfinance The Siganto Foundation
Supporting our upskilling of staff and volunteers with digital technology and training Commonwealth Bank Telstra Foundation The John Villiers Trust
KEY INCOME STREAMS 2013-17 FUNDRAISING SOURCES 2013-17
$140m 3,000,000
$120m 2,500,000 $100m 2,000,000 $80m 1,500,000 $60m 1,000,000 $40m
$20m 500,000
$0m 0 2012-13 2013-14 2014-15 2015-16 2016-17 2012-13 2014-15 2016-17 2015-16 2013-14 BEQUESTS GENERAL DONATIONS DISASTER APPEALS CENTRE OF CHARITY REVENUE FUNDRAISING CHRISTMAS & WINTER APPEALS CEO & COMMUNITY SLEEPOUT CLIENT CONTRIBUTIONS GOVERNMENT FUNDING
34 ST VINCENT DE PAUL SOCIETY QUEENSLAND ANNUAL REPORT 2016-17 | SOURCES OF FUNDING
RECURRENT GRANT FUNDING 2016-17
We acknowledge funding support from the Commonwealth and Queensland Governments as follows:
Amount Funder Purpose excluding GST
Statewide
Commonwealth Government – Department Social Services Financial Wellbeing and Capability – Emergency Relief $1,503,383
Queensland Government – Department of Communities, Emergency Relief $353,084 Child Safety and Disability Services
Subtotal $1,856,467
Brisbane Diocese
Queensland Government – Department of Housing, Tertiary Family Support – Brisbane South region $540,898 Child Safety and Disability Services
Subtotal $540,898
Far North Queensland Diocese
Queensland Government – Department of Housing Crisis Accommodation Program – Mareeba $58,761 and Public Works
Subtotal $58,761
South Coast Diocese
Queensland Government – Department of Communities, Community Care – Home Maintenance and Modifications $765,640 Child Safety and Disability Services
Commonwealth Government – Department Social Services Commonwealth Home Support Program – Home Maintenance $4,326,541
Queensland Government – Department of Communities, Tertiary Family Support – South East region $811,350 Child Safety and Disability Services
Queensland Government – Department of Communities, Child and Family program – Beenleigh $811,350 Child Safety and Disability Services
Queensland Government – Department of Communities, Child and Family program – Kingston $74,265 Child Safety and Disability Services
Queensland Government – Department of Housing and Home Assist Secure (HAS) Program – Gold Coast $573,925 Public Works
Queensland Government – Department of Communities, Targeted Family Support – Families Back on Track $129,690 Child Safety and Disability Services
Subtotal $7,492,761
Northern Diocese
Queensland Government – Department of Communities, Tertiary Family Support – Wide Bay $542,555 Child Safety and Disability Services
Queensland Government – Department of Communities, Tertiary Family Support – Sunshine Coast/Gympie $575,045 Child Safety and Disability Services
Queensland Government – Department of Housing and Centre Based Support – Ozanam House $69,433 Public Works
Subtotal $1,187,033
Rockhampton Diocese
Queensland Government – Department of Communities, Tertiary Family Support – Bundaberg $472,727 Child Safety and Disability Services
ST VINCENT DE PAUL SOCIETY QUEENSLAND 35 SOURCES OF FUNDING | ANNUAL REPORT 2016-17
RECURRENT GRANT FUNDING 2016-17 (CONT)
Amount Funder Purpose excluding GST
Queensland Government – Department of Housing and Specialist Homelessness Service – Gladstone $193,913 Public Works
Queensland Government – Department of Housing and Home Assist Secure (HAS) Program – Mackay $530,354 Public Works
Subtotal $1,196,994
Toowoomba Diocese
Queensland Government – Department of Communities, Disability Services – Padua Villa, Loretto House, Marist House, $2,702,131 Child Safety and Disability Services Fairview House, Warwick Place, Ruthven Villa, Bristol Villa, and Ramsay Place
Queensland Government – Department of Housing and Specialist Homelessness Service – Warwick $140,772 Public Works
Queensland Government – Department of Housing and Specialist Homelessness Service – Roma $158,265 Public Works
Queensland Government – Department of Communities, Community Care – Transport $18,498 Child Safety and Disability Services
Commonwealth Government – Department Social Services Commonwealth Home Support Program – Home Maintenance and $368,287 Transport
Queensland Government – Department of Communities, Tertiary Family Support – Toowoomba $511,204 Child Safety and Disability Services
Subtotal $3,899,157
Townsville Diocese
Queensland Government – Department of Housing and Specialist Homelessness Service – Mobile Support for Young People $164,000 Public Works – Townsville
Subtotal $164,000
Western Diocese
Commonwealth Government – Department Social Services Settlement Services Programme – Settlement Grants $442,364
Queensland Government – Department of Health Supported Accommodation - Gillies House Residential Program $284,579
Queensland Government – Department of Communities, Tertiary Family Support – Ipswich $910,346 Child Safety and Disability Services
Subtotal $1,637,289
Ozcare
Department of Health Aged Care $49,440,007
Department of Social Services, Department of Health, Community Support Services $16,425,202 Department of Housing and Public Works, Department of Communities, Child Safety and Disability Services, Queensland Health
Department of Health, Deparment of Social Services, Community Care and Health $38,993,407 Department of Veteran Affairs, Queensland Health
Subtotal $104,858,616
TOTAL $122,891,975
36 ST VINCENT DE PAUL SOCIETY QUEENSLAND ANNUAL REPORT 2016-17 | SOURCES OF FUNDING
FUNDRAISING Initiatives Benefactors During the financial year the Good Mrs Lynette Barnett The Society’s donors and supporters Works Ambassadors program continued to be very generous. With Fitzpatrick Family Charitable Trust operated in the Darling Downs and the support of donations received The Flannery Foundation Rockhampton areas. The program the Society is committed to purchase Queensland Government gives recognition to supporters who an additional $6.5 million worth of have donated to the Society and/or left WDT (Engineers) Pty Ltd housing for crisis and longer term a gift in their Will through face to face accommodation across the State. visits from the ambassadors. Together with ongoing emergency Visionaries support to clients, the donations The Good Shop website was also Mr Joe, Peter & Paul Ganim to the Cyclone Debbie disaster launched, whereby people can elect Farnbank Pty Limited appeal were distributed to people an amount to donate that corresponds Microhire in need. The Society was also able with the value of an item or items to continue the implementation of need for people experiencing of homelessness and education disadvantage or poverty. Innovators programs to reduce the effects Mr & Mrs Gavin & Karen Bird of homelessness and to advance Eighteen Ninety-Four Frawley Medical people’s employment opportunities. We wish to extend our deep gratitude Mr John & Kay Gallagher The overall fundraising result for the to the following donors for their Merlo Coffee financial year shows that total funds dedication to renewing lives and Metcash Food & Grocery raised by public appeals and bequests recognise their involvement in Eighteen was more than $3.7 million. Ninety-Four – our donor society ERM Power recognising foundational support Mr & Mrs Daryl & Carole Pryke Events to our ‘good works’ and named Sisters of Mercy after the very year the St Vincent We held six successful Vinnies St Augustine’s College de Paul Society was established Community and CEO Sleepout® ALS Limited in Queensland. We also wish to events to raise awareness and acknowledge the wonderful generosity St Augustine’s, Coolangatta funds to combat homelessness. It of the many Trusts, Foundations, The Society of the Sacred Heart was our 8th year holding the Vinnies individual supporters and companies CEO Sleepout®, with both Brisbane Our Lady of the Sacred Heart, Darra who wish to remain anonymous. and the Gold Coast hosting events. Immaculate Heart of Mary, Bundaberg They attracted the support of 393 Life time value of gifts to the Society St Gerard Majella, West Chermside participants and 7,500 of their BENEFACTORS exceeds $250,000 St Marys Clermont supporters to raise more than $1 FOUNDERS Donations gifted of $100,000 or more million to assist those in need. in the past year Mrs MB Giudice VISIONARIES Donations gifted between $25,000 and $100,000 in the past year Mr Walter J Giugni Appeals INNOVATORS Donations gifted between $5,000 Mr Paul Taylor and $25,000 in the past year The Christmas and Winter appeals CHAMPIONS A valuable contra or in-kind Dr Geoffrey Trim partnership were well supported with an increase OF HOPE Mr Mark West in overall donations raising vital funds Dr Felice Zaccari OAM for Society activities. The Making a IGA Independent Grocers of Australia Difference magazine, highlighting the good works of the Society, was also North Coast Fury distributed twice during the financial Mr George Livanes year to donors and Vincentians, Ms MR McCarthy and was made available in Centres University of Queensland of Charity. University of Southern Queensland
ST VINCENT DE PAUL SOCIETY QUEENSLAND 37 SOURCES OF FUNDING | ANNUAL REPORT 2016-17
Champions of hope Aurizon National Australia Bank Rowland Kirana CAP Security Services Smartcomm Ausenco Next Hotels Brisbane Good Shepherd Microfinance Australian Catholic University Centacare Goodstart Early Learning Centres LawMaster NRMA Insurance Brisbane Broncos The Story Boxes Visy Clubhouse Toowoomba Griffith University Mercy Community Services Parmalat Herbert Smith Freehills Brisbane City Council Common Ground IGA Micah Projects Project Hatch Business News Australia Commonwealth Bank Australia
Frederic’s Fellowship Named after our founder, Frederic’s Fellowship is a group formed to thank and acknowledge those who include a gift in their Will to the Society. Over the years we have been the beneficiary of gifts in Wills that have funded life-changing initiatives and special works and we now welcome like-minded donors, who can choose to be anonymous, to join the group to help us to do ‘good works’ well into the future.
The Society in Queensland would like to acknowledge and thank the estates whose gifts this year contributed $841,000 and have made a significant difference to our ability to provide good works across the State.
38 ST VINCENT DE PAUL SOCIETY QUEENSLAND ANNUAL REPORT 2016-17 | SOURCES OF FUNDING
VINNIES CEO SLEEPOUT®
On 22 and 29 June across Australia, 11 cities hosted a CEO Sleepout with 1,428 business, government, and community leaders experiencing the cold and discomfort that more than 105,000 Australians, who are homeless, face every night.
The events were held in iconic locations In Brisbane, 166 participants slept reached the $250,000 milestone – one raising more than $5.6 million nationally out underneath the Story Bridge for of only a few people across the country to deliver the good works of the Society. a second time to the sound of traffic to do so. The commitment of the participants overhead as the mercury dropped The Society’s executive team once highlighted the issue of homelessness below 8 degrees, raising an impressive again participated and were the highest and has raised vital funds for Vinnies $565,695. Jon Stretch, CEO of ERM fundraising team with $43,684 raised. homelessness services. Funds go Power and our highest fundraiser, towards supporting people experiencing joined the likes of Richard Hinson CEO Meanwhile at the Gold Coast’s Vinnies or at risk of homelessness, providing of Metcash, Rowland Communications’ CEO Sleepout®, 228 CEOs slept emergency assistance, intervention Geoff Rodgers, Merlo’s Dean Merlo, through the wind tunnel created by services, care packages and more. Karen Cullen from Microhire, the audio Robina’s CBUS Super Stadium, raising This year in Queensland, we announced visual sponsor for both events, and $448,332. By the end of the night it was the purchase of $6.5 million worth of Martin Ward CEO of AP Eagers Limited Clive van Deventer from Bartercard who housing around the State for people and many other leaders dedicated to once again took the coveted prize of experiencing homelessness – a real the cause. highest fundraiser with $74,584 raised, bricks and mortar solution to the issue. making him the highest fundraiser Since coming on board, Jon has raised in Queensland and the third highest Across the two events, Brisbane an impressive $103,541 and was our in Australia. and the Gold Coast, more than 390 highest fundraiser this year with a total business, community, and government of $59,038. The CEO of AP Eagers was Vinnies is truly grateful for the generous leaders slept out in solidarity with the very close taking second place with a contribution of this year’s participants, 20,000 Queenslanders who have no massive $51,390 raised. their supporters, staff, volunteers, major place to call home and have no option partner and dedicated sponsors to the Geoff Rodgers of Rowland, who has but to sleep rough. Overall, the two Vinnies CEO Sleepout 2017. participated in the event since its events topped the million dollar mark inception in Queensland, has this year once again.
ST VINCENT DE PAUL SOCIETY QUEENSLAND 39 SOURCES OF FUNDING | ANNUAL REPORT 2016-17
We thank the following participants and acknowledge their fundraising efforts by listing them by funds raised.
2017 BRISBANE EVENT PARTICIPANTS
Name Company name Participation years Name Company name Participation years Mr Jon Stretch ERM Power 2016, 2017 Dialog Information Mr Sam Lamari 2017 2011, 2013, 2014, 2015, Technology Mr Martin Ward AP Eagers Limited 2017 Mr Chris Byrnes Klyp 2017 2011, 2012, 2013, 2014, Mr Matthew Kowal PERKii Pty Ltd 2017 Mr Geoff Rodgers Rowland 2015, 2016, 2017 2013, 2014, 2015, 2016, Mr Neil Makepeace Glentworth St Vincent de Paul 2010, 2011, 2012, 2013, 2017 Mr Peter Maher Society Queensland 2014, 2015, 2016, 2017 Mr Bart Mead JLL 2017 KTQ Developments St Vincent’s Private Mr Drew Steptoe 2017 Mr Michael Hart 2016, 2017 Pty Ltd Hospital Brisbane 2010, 2011, 2012, 2013, Queensland Hotels Mr Dean Merlo Merlo Coffee Mr Bernie Hogan 2017 2014, 2015, 2016, 2017 Association Mr John Harney Dominos 2017 St Vincent de Paul Mr Joe Duskovic 2016, 2017 Metcash Food and Society Queensland Mr Richard Hinson 2016, 2017 Grocery Mr Keith Lavelle Ordyss 2016, 2017 Mr Peter Carne The Public Trustee 2017 Lutheran Education Mr Dennis Mulherin 2017 Chamber of Commerce & 2012, 2013, 2014, 2015, Queensland Mr Stephen Tait Industry Queensland 2016, 2017 Mr Ty Menzies Lift Brands 2017 Mr Scott Hartley Sunsuper 2014, 2017 Mr Alexander Billing NEXT Hotel Brisbane 2016, 2017 Mr Mark Bailey IGA Boondall 2017 Mr Mark Johnson K C Tools 2015, 2016, 2017 Australian Sugar Milling 2011, 2012, 2013, 2014, Mr Dominic Nolan Mr David Stanes SOHO Media Group 2017 Council 2015, 2016, 2017 Mr Pankaj Dhingra Sage Hotel James Street 2017 St Vincent de Paul Mr Dan Carroll 2017 Society Queensland Mr Pedro Gondim Mental Health Academy 2017 2012, 2013, 2014, 2015, Mr Daniel Argent Urban Property Agents 2017 Ms Jackie Trad MP Parliament of Queensland 2016, 2017 Ms Nina Du Thaler Bright Zebra 2016, 2017, Mr Nick Cave Niclin Group 2017 Mr Darren Stanley The Citadel Group 2017 Mr Frank Spano Spano Group 2017 Mr Peter Camphin Loan Market 2013, 2014, 2017 Herron Coorey Building 2010, 2011, 2012, 2013, Mr Nick Herron Mrs Marcia Fallon Sunsuper 2017 Contractors 2014, 2015, 2016, 2017 Mr John O’Brien VISIS Private Wealth 2014, 2015, 2016, 2017 Mr James Gorry Optalert 2017 Mr Michael Mulholland Sunsuper 2016, 2017 2011, 2012, 2013, 2014, Mr Peter Robertson Intelligent Pathways Mr Scott Jackson Ordyss 2014, 2015, 2017 2015, 2017 Mr Scott Osborne Fit4Duty Pty Ltd 2017 BHC Limited (Brisbane Mr David Cant 2016, 2017 Housing Company) Australian Country Mr Peter Milzewski 2017 Choice Mr Emil Juresic NGU Real Estate 2017 Kuhn Corp Press & 2013, 2014, 2015, 2016, Mr Kurt Viertel Brother & CO 2012, 2015, 2016, 2017 Mr Walter Kuhn Packaging 2017 St Vincent de Paul Mrs Kirstin Hinchliffe 2016, 2017 Department of Housing Society Queensland Ms Liza Carroll 2016, 2017 and Public Works Springfield Land Mr Naren Sinnathamby 2017 Slaughter Enterprises Corporation Mr Terry Slaughter 2017 Pty Ltd Mr Jason Lawrence SalesFix 2015, 2017 Mrs Karyn Cullen Microhire 2017 St Vincent de Paul Mrs Cassandra Ashton 2016, 2017 Ms Sandra Glaister Aveo Group Limited 2017 Society Queensland Real Property Queensland Council of 2011, 2012, 2013, 2014, Ms Emily Gale 2017 Ms Ros McLennan Photography Toowoomba Unions 2015, 2016, 2017 Mr Jason Tan North Hem 2017 2013, 2014, 2015, 2016, Ms Mary Elizabeth Clark Source ICT Pty Ltd 2017 Department of Housing Mr Mick de Brenni MP 2016, 2017 and Public Works Office of the Public Mrs Natalie Siegel-Brown 2017 Guardian DC Electrical (QLD) Mr Marco Di Benedetto 2017 Pty Ltd Mrs Rachelle St Ledger EML 2017 2012, 2013, 2014, 2015, Education and Migration Mr Graham Quirk Brisbane City Council Mr Shannon Semenikow 2017 2016, 2017 Services Australia. Mr Greg Nelson Lamb Agency 2017 QLD Cricketers Club Mr Lachlan Furnell 2017 Pty Ltd Ms Roslyn Hunter Ordyss 2017 Ms Bessie Zhang Shinewing Australia 2017 Ms Cheryl-Anne Laird Livingstones 2016, 2017 St Vincent’s Private Mr Tim Coleman Hilton Brisbane 2017 Ms Kathryn McKeefry 2017 Hospital Toowoomba Ms Lonie Barnes Risk 2 Solutions 2017 EDI International Freight Metcash Food and Mr Tom Ditchburn 2017 Miss Kimberley Jenkinson 2017 Management Grocery Mr Tim Fowler Superannuation Property 2017 Mr Bill McDonald Seven Network 2015, 2016, 2017 2011, 2012, 2013, 2014, Mr Grant Dougan VISIS Private Wealth Mr Matthew Wood Hilton Brisbane 2017 2015, 2016, 2017 Mrs Rosa Sirianni Ascot IGA 2017 Insolvency Guardian 2011, 2012, 2013, 2014, Mr Jarrod Sierocki Corporation Limited 2015, 2016, 2017 Mrs Frances Slaughter IGA Springfield Lakes 2017 Mrs Belinda MacPherson News Corp 2017 Mr Brad Skelton Depth Industries 2015, 2016, 2017 Queensland Mental Mrs Terri Hamilton Sunsuper 2017 Ms Carmel Ybarlucea 2017 Health Commission Mr Justin McConnell NEXT Hotel Brisbane 2017 Mr Simon Bell StaffBerry 2017 Mr Chris Partridge Hilton Brisbane 2017 Mr Johannes Brosemann Hilton 2017 Mr Lachlan East Sunsuper 2017 Ms Katrina O’Connell kmo 2017
40 ST VINCENT DE PAUL SOCIETY QUEENSLAND ANNUAL REPORT 2016-17 | SOURCES OF FUNDING
Name Company name Participation years Name Company name Participation years Mrs Adrienne Putelli Hilton Brisbane 2017 Mr Glen Noyce Smartcomm 2017 Mr Jeffrey Lee Hilton Brisbane 2017 Netmode / Vastnet / Mr David Stevens 2017 Mr Fabien Dewelle Hilton Brisbane 2017 Spiderhub Mr Aaron Cluff DC Electrical 2017 Mr Rob Rowe Unita 2017 St Vincent de Paul Dr Gavriel Schneider Risk2solution group 2016, 2017 Mrs Sharon Shearsmith Society Queensland 2017 Outsource Institute of Mr Carl Spruce 2015, 2016, 2017 Housing Technology Synergies Economic 2010, 2011, 2012, 2013, IGA North Buderim & Mr Euan Morton Mr Garrick Crous 2017 Consulting Pty Ltd 2014, 2015, 2016, 2017 Buderim IPCC - International Queensland Alliance for Ms Kris Trott 2016, 2017 Mr Mark Wren Plastic Card Corporation 2014, 2015, 2016, 2017 Mental Health P/L Mrs Vicki Keast Metcash Food & Grocery 2017 Ms Helen Yost Tradettes 2017 Mr Zac Mina Metcash Food & Grocery 2017 Mr Rob Shore EML Payments 2017 Outsource Institute of Mrs Hayley Gorlitz-Wilson 2017 Mr Patrick Bulman Encircle Pty Ltd 2016, 2017 Technology Mr Leo Sirianni Leo’s IGA 2017 Outsource Institute of Mr Stephen Love 2017 Mr Bob Beusekom i4bright 2017 Technology Real Property Mr Brent Thompson Siera Group 2017 Mrs Lauren Leigh 2017 Photography Momentum Software Mr Alistair Emery 2013, 2016, 2017 Solutions Pty Ltd Mrs Angela Beutel Mundubbera IGA 2017 2013, 2014, 2015, 2016, IGA North Buderim & IGA Mrs Karen Williams Redland City Council Mr Ben Crous 2017 2017 Buderim Miss Alexandra French NADU 2017 Nutton Marketing Pty Ltd / Purple Cow Real Estate Mr Andrew Nutton 2017 Miss Gemma Lloyd Diverse City Careers 2016, 2017 Pty Ltd / Jacaranda Land Mr Aaron Daniels EML Payments 2017 Holdings Pty Ltd Real Property Mr Nikias Leigh Retail Photo Group 2016, 2017 Mr Ciprian Cioaric 2017 Photography Mr Adrian Caruso Fastrack Group 2015, 2016, 2017 Mr Richard Anderson EML Payments 2017 Ms Lizz Bott Jacaranda Housing 2017
2017 GOLD COAST EVENT PARTICIPANTS
Name Company name Participation years Name Company name Participation years Mr Clive van Deventer Bartercard Australia 2016, 2017 Mr Paul Mountney Tallai Project Group 2017 Ms Lorraine Lovatt Maylake Pty Ltd 2016, 2017 Sanctuary Cove Mr Father Stanley Orji Infant Saviour Parish 2017 Mr Dale St George Community Services 2017 Limited Mr Rob Gibson TSS Foundation 2016, 2017 Mr Miles Roper Gold Coast Tourism 2016, 2017 Mr John Fradgley Bell Legal Group 2017 Mr James Folwell Steelx 2017 Andersens Floor Mr Brian Cooper 2016, 2017 Architectural Technical Coverings Mr Brian Sohier 2016, 2017 Services Mr John Hogan Superior Jetties 2017 Gold Coast 2018 Mr Alan Thompson Document Solutions Aust 2016, 2017 Mr Mark Peters Commonwealth Games 2016, 2017 Mr Chris Bevans Westpac Private Bank 2017 Corporation Mr Martin Best Pacific Optics 2017 Mr Jon Johnson QA Concepts Pty Ltd 2017 Mr Rob Molhoek MP Member for Southport 2016, 2017 Ms Tracey-Lea Tiley Links Hope Island 2017 Lloyds Auctioneers & St Vincent de Paul Mr Lee Hames 2017 Mr Justin Moynihan 2016, 2017 Valuers Society Queensland Mr Finn Slater Shieldcoat Pty Ltd 2016, 2017 Mr John Rankin Armstrong Real Estate 2016, 2017 Mr Neeraj Chadha Marriott international 2017 Mr Tony Velissariou Tony V 2017 Insight to Influence Mr Derek Cronin Cronin Litigation 2017 Ms Nicole Barrett 2017 Pty Ltd Mr David Brook Ruby Collection 2017 Lutheran Ormeau Rivers Document Solutions Ms Jodie Hoff 2017 Mr Colin Wheeler 2016, 2017 District School (LORDS) Australia P/L Prof David Grant Griffith University 2017 St Vincent de Paul Mr Rex Bransdon 2016, 2017 Society Queensland Ms Vanessa winter simPRO Software 2017 Sheraton Grand Mirage Mrs Marion Charlton Gold Coast Airport 2017 Mr Ewald Jeske 2016, 2017 Resort Gold Coast The Star Entertainment 2013, 2014, 2015, 2016, Mr Geoff Hogg Group 2017 Centre for Forensic & Interpersonal Risk Porsche Centre Gold Dr Rebekah Doley 2017 Mr Damien Holley 2016, 2017 Management, Bond Coast University Mr Geoff Smith Sports Gold Coast 2017 G:Link / Keolis Downer Miss Loretta Lynch 2017 Mr Russell Birse Rapid Securities Limited 2017 Gold Coast Mr Roy Friend Cambio Group 2017 Mrs Kellie Robertson Westpac Private Bank 2017
ST VINCENT DE PAUL SOCIETY QUEENSLAND 41 SOURCES OF FUNDING | ANNUAL REPORT 2016-17
Name Company name Participation years Name Company name Participation years Southport State High Mrs Joelene Nel McLaughlins Lawyers 2017 Mr Nigel Hughes Independent Public 2017 Mr Kerry noyes Southport Yacht Club 2017 School Mr Craig McMahon McMahon Auto Sales 2016, 2017 Mr Jamie Preston Westpac Private Bank 2017 Mr Jeff Frazer KPMG 2016, 2017 Next Generation Holiday Mr Daniel Tilton 2017 Sheraton Grand Mirage Parks Ms Lee Delandre 2016, 2017 Resort Gold Coast Main Beach Property Mrs Annette Sinclair 2017 Sheraton Grand Mirage Sales Miss Sharon Whitfield 2016, 2017 Resort Gold Coast Element Business & Ms Leschen Smaller Accounting Solutuions 2017 Mr Ken Coulston Foodtec - Retired 2017 Pty Ltd Mr Andrew Taylor Marino Law 2017 Mr Rob Ffrench Bell Legal Group 2016, 2017 St Vincent de Paul Mrs Jenny Johnson 2017 Mrs Sian Ziukelis Ziukelis Consulting 2017 Society Queensland St Vincent de Paul Mr John Paul Geribello Westpac Private Bank 2017 Mrs Sharne Lord 2016, 2017 Society Queensland The MBA Partnership Mr Trevor Bruger 2017 Mr Duncan Perkins Tax Time Accountants 2017 Pty Ltd Mr Steven Lutz Lutz & Associates 2016, 2017 Mr Craig Butler One Stop Training 2017 The MBA Partnership Mr Andrew Csabi Paradise Security 2016, 2017 Mrs Julie West 2017 Pty Ltd Mr Michael Durbridge de Jonge Read 2017 Tupperware Australia and Ms Daisy Chin-Lor 2017 Mr Mike Harvey On Your Side Investments 2017 New Zealand Mr Shane Wallace WorkApp Pty Ltd 2017 Mr Jake Boehm Aussie Emergency Glass 2017 Mrs Jessica Graham StaffBerry Pty Ltd 2017 Becalm Corporate Miss Ashlea Mason 2017 The MBA Partnership Massage Mr James Brown 2017 Pty Ltd Mr Mark Sessarago Cambio Group 2017 ISR Training and St Vincent de Paul Mr Ryan Tuckwood 2017 Mr Shane Klintworth 2016, 2017 Recruitment Society Queensland Mr Brett James Southport Yacht Club 2016, 2017 Mr Jonathan Fisher National Trust 2016, 2017 Mr Mark Steele Marino Law 2017 Queensland Police Mr Brian Codd 2016, 2017 Sheraton Grand Mirage Service Miss Sharon Hartridge 2017 Resort Gold Coast Mr David Mackie Mackie Legal 2016, 2017 Karen Phillips Corporate Essential Coffee Group Miss Karen Phillips 2016, 2017 Mr James McWilliam 2017 Communications p/l Mr Craig Caughlan McGrath Estate Agents 2017 Mr Graham Annesley Gold Coast Titans 2016, 2017 Mr Ian Kennedy McLaughlins 2016, 2017 Ms Abbi Golightly Marino Law 2017 Mr Joe Porter Signarama Archerfield 2017 Mrs Sharlene Williams Westpac Private Bank 2017 Mr Ben Marino Marino Law 2017 2012, 2013, 2014, 2016, Ms Julie Edwards Polevault Mr Warren Williams Westpac Private Bank 2017 2017 Mr Peter Baumann Kings Transport 2016, 2017 St Vincent de Paul Mr Noel Sweeney 2016, 2017 Society Queensland Ms Paula Brand Living with IT 2017 St Vincent de Paul Mr Glenn Ayrton Ayrton International 2017 Ms Maree Anning 2017 Society Queensland Mr Aaron Hook Condev Construction 2017 Mr Paul Hutchinson Cambio Group 2017 Tzar the Paddington Mr Rob Marino Marino Law 2017 Ms Catherine Toth-Lacey Poodle @ Freedom and 2017 Fun Books Mr Paul Donovan Queensland Airports Ltd 2017 Dr Kenneth Wang Acclario IT 2017 Mr Richard McDougall Westpac Private Bank 2017 Career Development and Mrs Jo McMahon McMahon Auto Sales 2016, 2017 Ms Annette Hurley 2017 Management Guru St Vincent de Paul Mr Kris Martin 2017 St Vincent de Paul Society Queensland Mrs Buffy Charles 2017 Society Queensland The MBA Partnership Mr Nathan Moss 2017 St Vincent de Paul Pty Ltd Mrs Gail Mountney 2017 Society Queensland Sheraton Grand Mirage Miss Gaylene Anthony 2016, 2017 Dr Peter Birbeck Acclario IT 2017 Resort Gold Coast The MBA Partnership Etairos Accounting & Mr Michael Beddoes 2016, 2017 Mrs Jaeneen Cunningham 2016, 2017 Pty Ltd Finance Mrs Anna Doughan McLaughlins Lawyers 2017 Mr Andrew Chantler Insight to Influence 2017 Mr Paul Camilleri Kinetic NRG Pty Ltd 2017 Sheraton Grand Mirage Mr Spencer Hobbs 2017 Resort Gold Coast Mr William Owen - jones City of Gold Coast 2016, 2017 Document Solutions Mr Anthony Simon ApprovalBuddy 2017 Mrs Mary Stevens 2017 Australia National Health and 2013, 2014, 2015, 2016, Mr Dave Burgis Mr Tony Houlahan Mariner Shores Resort 2016, 2017 Fitness Academy 2017 The Arts Centre Gold Mr Andrew Schumacher Varsity College 2017 Ms Lindsay Wallace 2017 Coast Kings Transport and Mr Darren Morgan 2017 Mr Luke Taylor The Pest Company 2017 Logistics St Vincent de Paul Document Solutions Mr Patrick Sela 2016, 2017 Mr Brendon Campbell 2017 Society Queensland Australia Simmons Livingstone & Sheraton Grand Mirage Mr Simon Livingstone 2017 Miss Kaitlin Barrell 2016, 2017 Associates Resort Gold Coast
42 ST VINCENT DE PAUL SOCIETY QUEENSLAND ANNUAL REPORT 2016-17 | SOURCES OF FUNDING
Name Company name Participation years Name Company name Participation years Miss Verity Barton Mp Queensland Parliament 2017 Mr Craig McHenry Document Solutions 2016, 2017 Mr Goldcoast Benji Gold Coast Benji 2017 Mrs Shannan Binks Child.ish Photography 2017 Creative Copywriting & Mr Brendan Evans 2016, 2017 Mr Jaffaman Eddie Bryant 2016, 2017 Content Solutions Mr Murray Browne Murray Browne 2017 Mr Lloyd Donaldson Lloyd James Group 2016, 2017 Mr James Quinn Kings Transport 2017 Mr Graham Webb Southport Yacht Club 2017 Mr Dan Marrone Varsity College 2017 Mr Cameron Wilkie National Australia Bank 2017 Ms Wendy Coe Rosie’s 2016, 2017 Ms Cr Pauline Young City of Gold Coast 2017 Mr Geoff King Fort Knox Construction 2017 Miss Alex Hamlyn McLaughlins Lawyers 2017 Miss Ellen Mountney Tallai Project Group 2017 St Vincent de Paul Mrs Tanya Mahoney 2017 Mr Ajay Amin Ezi Office Supplies 2016, 2017 Society Queensland St Vincent de Paul St Vincent de Paul Mr Jason McDonald 2017 Ms Ashleigh Docksey 2017 Society Queensland Society Queensland Mr Tom Sullivan Varsity College 2017 Mr Timothy Molhoek Rob Molhoek MP 2017 Miss AshleeJayde Drew- Sheraton Grand Mirage Vinnies Youth Gold Coast 2017 Mr Steven Haaja 2017 Bain Resort Gold Coast UnitingCare St Vincent de Paul Ms Mel Pike 2017 Mr Rick O’Malley Community Gold Coast 2017 Society Queensland Homelessness Service Mr Greg Morgan Varsity College 2017 Helios Media Design & Ms Lydia Wee 2017 The MBA Partnership HalleyPlace.com Mr Ben Venter 2017 Pty Ltd Mr Bill Doyle Altitude Communications 2017 Corporate Training Mrs Rosy King 2017 Mr David Thorley GC Digiprint 2017 Options Mr Rick McElhinney Rotary 2016, 2017 St Vincent de Paul Ms Penny Covington 2017 Andersens Floor Society Queensland Mr Christopher Smith 2017 Coverings Mr Keith Richards Regional Council 2016, 2017 Andersens Floor Mudgeeraba Rural Fire Mr Sam Cooper 2017 Miss Kylie Bennett 2017 Coverings Brigade Andersens Floor Mudgeeraba Rural Fire Mr Eddy Eleid 2017 Mr Jamshed Bulsara 2017 Coverings brigade Mudgeeraba Rural Fire Miss Rebecca Powell 2017 Mr Steve McLuckie Varsity College 2017 Brigade Mr Andrew Molhoek Rob Molhoek MP 2017 Ms Kate Halstead Vinnies Youth 2017 Mr Beau Worsley Red Energy Promotions 2017 Mr Thompson Hand Vinnies Youth 2017 Zero Out Bank Fees On Mr Mark Grant 2016, 2017 Mr Darth Clemerson Open Arms 2017 Your Merchant Services Mudgeeraba Rural Fire Andersens Mr Andrew Lo 2017 Mr Brendan Mulheran 2017 Brigade Floorcoverings Gold Coast Community Mr Rutland Smith 2016, 2017 Dr David Molhoek Rob Molhoek MP 2017 Fund South Coast Vinnies Miss Morgan Savy 2016, 2017 Mr Tory Anton Flannerys Robina 2017 Youth Mudgeeraba Rural Fire Mr Mike Staples 2017 Mr Rob Longstaff Procolour Painting 2017 Brigade Andersens Floor Gold Coast Mr Luke Goodwin 2017 Ms Sharon Hardwick 2017 Coverings Homelessness Services Mr Bill Owens Veracity 2017 Gold Coast Housing Ms Nika Smith 2017 Mr Pat Mac Anally Marriage Celebrant 2017 Service Centre Mr Peter Dallas Varsity College 2017 Mr Joshua Coutinho Shieldcoat Pty Ltd 2016, 2017 Mr Matthew Molhoek Rob Molhoek MP 2017
SLEPT $ MILLION 393 OUT RAISED Business, government, and 1 community leaders slept out across Queensland’s Vinnies to support those experiencing CEO Sleepout events in homelessness, or at risk of Brisbane and the Gold Coast. homelessness
ST VINCENT DE PAUL SOCIETY QUEENSLAND 43 ANNUAL REPORT 2016-17 BRINGING COFFEE TO THE A partnership between the Western Brisbane Diocese and Multicap is providing employment opportunities for people with a disability and giving op-shoppers their caffeine fix.
The new venture is based at Vinnies After completing work experience at coming and going and sometimes I help Sumner Park, which became the first a café in Beenleigh, 21 year old Zac out with donations. It’s a good place to Centre of Charity to offer on-site barista- Young found that he loved customer be,” says Zac. service and didn’t hesitate when made coffee with the launch of the Monte Liz Ward, Western Brisbane Diocese Multicap offered him the opportunity to Lupo Coffee Cart on 4 November 2016. Retail Area Coordinator, said that the complete training in barista services young team from Monte Lupo have The Western Brisbane Diocese have at the Monte Lupo Gallery Café. Now really added to the shop with customers collaborated with Multicap in a unique based at Sumner Park three days each embracing the opportunity to enjoy a partnership which offers employment week, Zac’s duties include creating coffee while browsing for a bargain at the and training opportunities for people with delicious coffees and other hot and recently refurbished Sumner Park shop. a disability. cold drinks, customer service and cash handling. The idea of a coffee-cart at Sumner “WE’VE EVEN EXPERIENCED Park grew from a proposal completed by “I really enjoy working here. I like University of Queensland students for a welcoming customers and the Vinnies THE ODD ‘MORNING TEA RUSH’ social enterprise as part of their studies. team are great. There’s always people THANKS TO THE COFFEE CART!”
44 ST VINCENT DE PAUL SOCIETY QUEENSLAND ANNUAL REPORT 2016-17 | COMMUNICATIONS
The focus of strategic communications is to enhance awareness of the Society and its programs and services with stakeholders and external audiences.
Using a mix of external communication • The St Vincent de Paul Society • Society spokespersons continued channels and executions, including Queensland 2015-16 Annual Report to be in demand from the media public relations, social media and won a prestigious Gold Award at for comment, highlighting the websites, communications focusses on the Australasian Reporting Awards reputation the Society has as raising awareness of the brand to support an authority on a wide range of • Once again, our Volunteer Week the strategic objectives and business social issues 2017 Facebook campaign sought requirements of the Society. reflections on why our Vinnies • We contributed articles to national The department also enriches internal volunteers give their time and Society publications including communication by creating and energies, and received 94 entries National Council’s quarterly managing platforms for sharing stories with volunteers describing their The Record, National Overview and resources across the State, including service as ‘incredibly satisfying’ and produced the Queensland the intranet (VOLT) and President’s Pen. and ‘rewarding’ for them to ‘pay it State President’s internal forward’ and ‘touch lives’ newsletter President’s Pen were Highlights distributed monthly • During the year 46 media releases • Our presence on social media were issued on a range of topics • Brochures, posters, flyers and continue to grow with an increase including: homelessness, Centres parish envelopes were developed of 1,966 Facebook followers over of Charity (Vinnies Shops), calls according to our National Style the financial year, to end with 4,637. for volunteer members, illegal and Identity Guide and widely Engagement on this channel has dumping and promoting our regular distributed to support Conferences, exceeded our expectations, with fundraising appeals and events Councils and Special Works. op shop aficionados, volunteers, members, and staff all support the Vinnies QLD Facebook page
ST VINCENT DE PAUL SOCIETY QUEENSLAND 45 COMMUNICATIONS | ANNUAL REPORT 2016-17
ICT operations and connectivity across the network As part of our commitment to social and in particular at key sites. These services and the National Disability The last 12 months have seen the improvements will continue to be rolled Insurance Scheme (NDIS), we launched Society continue its move towards out in the 2017-18 financial year. a new user friendly website created with a more progressive cloud-based the people needing the support of the Information Communication Technology The NBN transition of phone lines and Society front of mind. The site ensures (ICT) infrastructure. In particular, internet links also continues across the people with disability are supported to a key focus this year has been Society’s retail sites. The roll-out has participate in and contribute to social removing reliance on ageing physical been a significant program of change and economic life to the extent of infrastructure and dependence on the across the Society’s ICT operations their abilities. State Administration Office. The result for the last 2 years and will continue at is an enhanced business continuity and least for the next year. The site, with its interactive search significantly reduced risk across the function, enables people to search by In keeping with the Society’s increased Society’s ICT operations. postcode, suburb or service category. adoption of cloud technologies, the The new design enables people to To facilitate the move to the cloud, business applications strategy is quickly and easily find support and various upgrades have been made also being reviewed. The review is assistance on desktop and mobile to, amongst other things, networking based on a strategy to move key devices. It features automatic geo- equipment at the State Administration applications to a SaaS (software as a locating to streamline ease of use and Office. In line with this, the Society’s service) model to further enhance and increase speed in finding local services internet links have been reviewed and streamline operations. and contact details, as well as options a plan actioned to improve speeds to find relevant supports or services.
The site also features prominent pathways for progressing a person’s interest or enquiry, including options to ‘call now,’ ‘send an enquiry’ or ‘live chat’ with a call centre agent for more information. Importantly, the call-to- action functions feature tracking and “BEING PART OF VINNIES TEAM HAS integration which allows for monitoring BEEN ONE OF THE MOST REWARDING of the demand for particular services in THINGS I HAVE EVER DONE. NOT locations across the State. ONLY HAVE I GAINED SO MUCH SELF CONFIDENCE I AM HELPING OTHERS” Vincentian
46 ST VINCENT DE PAUL SOCIETY QUEENSLAND ANNUAL REPORT 2016-17 | OUR GOVERNANCE
OUR
The Society relies on its State Council to effectively govern the various activities and relationships that make up our organisation. Good governance is embedded in the practices and procedures that help the Society’s people do their work effectively and openly in an environment where their roles and responsibilities are clearly understood.
Legal structure The Society has established • engaging, reviewing and replacing procedures for registration as a the Chief Executive Officer The full name of the Society is member. Any person registered as a “St Vincent de Paul Society • approving major capital Conference member has voting rights Queensland” and it is incorporated by expenditure, the undertaking of in relation to the affairs of the Society. Letters Patent pursuant to the Religious major financial commitments and Educational and Charitable Institutions the annual budget Act 1861. This entity is charged State Council • approving the annual report and with responsibility for providing the The State Council consists of the financial statements organisational structure and support for President and Vice Presidents, its members to carry out the Society’s Diocesan Central Council Presidents, • ensuring compliance with charitable work in Queensland. State Treasurer, Youth Representative, applicable laws and regulations Spiritual Advisor and State Secretary. • monitoring the risk Membership The State Council established a State management strategy The Society has three categories Administration Office, overseen by • providing a linkage between of membership: the Chief Executive Officer, to which subsidiary Councils it delegates various corporate and 1. Conference members (also and Conferences to the operational functions. called Vincentians) join together National Council. in Conferences. They seek to live The State Council is ultimately The composition of the State Council out their faith and voluntarily offer responsible for the oversight and review is determined using the following their time, expertise and support of the management, administration principles: for the delivery of our good works. and overall governance of the Society Conferences may be established and all its Councils and Conferences, 1. the President of each Diocesan within a parish, town, suburb, school, including: Council is a member of State workplace or social group. Members Council • meeting the Society’s objectives of the Conference interact directly 2. the State President is elected by with the community to provide • the protection of members’ interests the State Council for a period not assistance to Queenslanders at a • upholding the values of the St exceeding four years grass roots level. Vincent de Paul Society and 3. the State President has the right 2. Associate members also live out adhering to high moral standards to appoint Society Conference their faith in action but do not attend and ethical behaviour members to the Council including, Conference meetings. • authorising policies and overseeing if the President so wishes, Vice- 3. Volunteer members are those who the strategic direction of the Society Presidents, the State Treasurer, respect the ethos and mission of the the State Secretary, a Youth • establishing goals for management Society and who volunteer in any of Representative and Spiritual Advisor. and monitoring the achievement of its works or programs. these goals
ST VINCENT DE PAUL SOCIETY QUEENSLAND 47 OUR GOVERNANCE | ANNUAL REPORT 2016-17
The President of State Council is Diocesan Central Councils Risk management the Society’s representative on the In Queensland, the Society is divided State Council oversees the National Council of The St Vincent de into eight areas, each called a Diocese. establishment, implementation Paul Society in Australia. State Council Each is governed by a Diocesan and review of the Society’s Risk meets at least once every quarter Council made up of Conference Management Framework. The and is currently composed of sixteen members in that Diocese, and a framework includes the following members and a non-voting ex-officio Spiritual Advisor. Representatives documents: member being the Spiritual Advisor. on the Diocesan Council comprise State Council delegates management of • Risk Management Policy of an elected President, Conference the Society’s resources to the executive members appointed by the President • Risk Management Strategy team under the leadership of the Chief and Presidents of lower Councils and/or Executive Officer and to lower Councils, • Risk Register. Conferences in that Diocese. to deliver the strategic direction and The Society’s Risk Management Policy goals determined by the State Council. Remuneration sets out the principles that the State To assist with decision-making, the Council and all levels of the Society State Council is also supported by State Council Members do not receive need to comply with in managing advisory committees established to payment for their services. Their risk. The Risk Management Strategy manage activities requiring specific positions are voluntary. However aligns effective risk management capability and expertise. Committee some members of State Council are practices for all classes of risk across membership may be drawn from provided with the use of a fleet vehicle the organisation within a common Vincentians, volunteer members, to facilitate travel and are reimbursed framework. It is intended to support the community members or employees. for costs they incur to attend meetings, Risk Management Policy and improve or in the course of performing the duties The Society’s Internal Audit Manager existing risk management practices. It associated with their roles. provides an independent, objective is not designed solely to eliminate risk, assurance and consulting activity During the financial year, State Council but rather to manage the risks involved designed to add value and improve held 5 meetings. Meeting attendance is in all Society activities, to maximize the Society’s operations. State Council noted below: opportunities and minimise risk. has established various advisory The Risk Register records the outcome committees to assist Council in carrying State Meetings Council Meetings held during the of risk assessment processes including out the works of the Society. Committee member attended Member’s term the risk description, risk weighting, members are appointed by State John Forrest 5 5 risk treatments and controls to be Council having regard to the particular Robert Leach 4 5 implemented to further mitigate skills and expertise required for the identified risks. Committee to perform its functions. Ron Sullivan 5 5 Membership of Committees is made Annette Baker 5 5 The Society’s Risk Management up of Society members, employees Framework was a key point of focus Matt Nunan 3 5 and volunteer members, many with for the strategic planning process significant business expertise that Amanda Rickman 2 2 and finalisation of the Strategic Plan extends beyond capabilities provided Peter Driver 2 2 2017-2022. As a result, the Risk by the members of State Council. Dan Carroll 3 3 Framework links with the Strategic Plan in identifying improved risk treatments, Matthew Kirkham 3 5 particularly in the areas of: Larry Mann 4 5 • Revenue diversification Noel Sweeny 5 5 Ian Laherty 5 5 • Service delivery, specialisation and collaboration with NFP and other Mike Ryan 4 5 organisations John Elich 4 5 • Mission integration initiatives Brian Headford 5 5 • Leadership and member Dennis Innes 3 3 development Rob Doyle 2 2 • Volunteer engagement Peter Madden 5 5 Fr Ray Kearney 1 2 • Enhancing cultural awareness. Sr Mel Dwyer 2 2
48 ST VINCENT DE PAUL SOCIETY QUEENSLAND ANNUAL REPORT 2016-17 | OUR GOVERNANCE
The Audit and Risk Committee is the Overarching governance principles Board structure key advisory committee with oversight 1 The following governance principles The Board of Ozcare consists of at least of the Society risk management were developed and adopted by five and not more than nine directors practices, including the quarterly the working group that drafted the where: reporting of risks by management to governance arrangements: State Council. (d) a majority of the directors must be (a) Ozcare to operate as a Vincentians; and subsidiary of the Society; OZCARE’S GOVERNANCE (e) all directors are appointed by (b) Ozcare strategy to be the Society. consistent with, and directed Background Ozcare continues to enjoy a strong by, the Society strategy and Representatives of the Society working relationship with the Society mission; and developed a strategy to implement and will continue to align with the new governance arrangements for (c) Ozcare Board to be solely mission and vision of the Society to Ozcare from 1 September 2016. The responsible for (to the extent work towards greater harmonisation. representatives critically explored and that it is permissible or required discussed the proposed strategic, by law): CURRENT OZCARE BOARD MEMBERS – legal, and governance relationships AS OF 26 SEPTEMBER 2017 (i) regulatory responsibility leading up to, and following, under the Aged Care Act 1 September 2016. Mr Ron Sullivan – Chairman, Vincentian, Board 1997 (Cth); and member since 2015. Governance principles were developed (ii) other regulatory – Board member since 2004. and are now reflected in Ozcare’s Mr Fred Gillett responsibilities arising from Constitution. Under a Member’s Mr Matthew Vanderbyl – Vincentian, Board its operational activities, Charter, certain powers otherwise member since 2011. exercisable by the Board of Ozcare are (iii) its own solvency and Mrs June Chandler - Vincentian, Board reserved to State Council with certain financial sustainability Member since 2011. powers also reserved to Conference (to the extent required Professor Susan Dann - Board Member members of the Society. of directors under the since 2013. Corporations Act 2001 All proposed governance arrangements Mr John Thomas - Vincentian, Board Member (Cth)). and principles of Ozcare must be in since 2014. accordance with The Rule of the St 2 Subject to identified regulatory Mr Peter Driver - Vincentian, Board Member Vincent de Paul Society in Australia constraints, the Society will maintain since 2016. as amended from time to time. This capacity to direct key strategic Mrs Katherine Sadler - Board Member requirement has been reflected in operational decisions of the Ozcare since 2017. the Constitution of Ozcare and will Board that: inform the implementation of all (a) relate to the Society strategy governance principles. and mission;
(b) relate to the Society values and status as a Catholic organisation; and
(c) impact on the financial or other operational activities of the Society.
ST VINCENT DE PAUL SOCIETY QUEENSLAND 49 OUR GOVERNANCE | ANNUAL REPORT 2016-17
DIOCESAN CENTRAL COUNCIL
50 ST VINCENT DE PAUL SOCIETY QUEENSLAND ANNUAL REPORT 2016-17 | OUR GOVERNANCE
REGIONAL TWINNED CONFERENCE VINCENTIANS VOLUNTEERS CONFERENCES COUNCILS CONFERENCES SHOPS SUPPORT FAR NORTH QUEENSLAND DIOCESAN CENTRAL COUNCIL 144 371 12 0 13 12 14,607 TOWNSVILLE DIOCESAN CENTRAL COUNCIL 291 655 23 1 41 20 26,755 ROCKHAMPTON DIOCESAN CENTRAL COUNCIL 249 1031 32 2 77 23 32,275 NORTHERN DIOCESAN CENTRAL COUNCIL 504 738 25 3 41 16 48,711 BRISBANE DIOCESAN CENTRAL COUNCIL 530 818 36 4 66 17 43,505 WESTERN BRISBANE DIOCESAN CENTRAL COUNCIL 451 797 28 4 46 16 39,154 SOUTH COAST DIOCESAN CENTRAL COUNCIL 540 831 27 4 30 23 34,601 TOOWOOMBA DIOCESAN CENTRAL COUNCIL 253 694 27 4 39 17 24,731 2,962 5,935 210 22 353 144 264,339
ST VINCENT DE PAUL SOCIETY QUEENSLAND 51 OUR GOVERNANCE | ANNUAL REPORT 2016-17
FAR NORTH QUEENSLAND DIOCESAN CENTRAL COUNCIL
schools and other service providers of a Centre Coordinator for the first time. in the community like Centacare, who While no new centres were opened this helped provide an additional $20,000 for year, Edmonton shop was relocated and Emergency Relief. two new centres are planned for next financial year. In April 2017, Robert Doyle was elected Far North Queensland Diocesan The year’s activities included the President, replacing Dennis Innes. The inaugural FNQ High School Social Diocese thanks Dennis Innes for his Justice Day in two locations, Cairns President Dennis Innes dedication, guidance, support, and and Mareeba. The events were well Executive Officer Maree Fell friendship over the past four years. The attended, with 60 students from Catholic, Diocese also farewelled Executive Officer Independent, and Public schools The Far North Queensland Diocese Maree Fell, who retired on the 30 June participating. Our Youth team enjoyed experienced a busy year, with the after 22 years of service. A significant ongoing engagement with all campuses total number of people assisted milestone celebrated during the year was since the events, with the formation of increasing by 13% on the previous year. the Diocese of St.Teresa’s Conference social justice committees, registrations Growth in demand was also met with Ravenshoe, which has operated for for the Vinnies School Sleepout, and Conference growth. 25 years. other facilitation directly with individual St Anthony’s Conference Mareeba, campuses. The success of the School The Cairns Community Sleepout was thanks to the enthusiasm and dedication Justice Days is an extension of the once again successful and raised nearly to the charism of the Society from its positive outcomes and continued growth $20,000. Increases in sales revenue from members, expanded the scope of of the Buddies Day Program. As a result, shops also assisted with the delivery of Special Works they provide to include the average age of membership has services in the community. Higher sales, micro-finance services. Conferences decreased bringing a younger ‘face’ to particularly in Atherton and Mareeba, can were very active in engaging with our service. be partly attributed to the employment
TOWNSVILLE DIOCESAN CENTRAL COUNCIL
The youth-focused Palm Island During the year, a mobile youth Immersion, one of the flagship events homelessness program commenced within the Townsville Diocese, was a service delivery in Townsville and has great success. The Society provides the proved to be a success. The service opportunity for 6 to 8 young people to established links with a range of support go to Palm Island twice a year. During services within the community and is their time on the Island, participants are dedicated to assisting young people encouraged to engage in Island life, experiencing homelessness. President Brian Headford learn about the history of the Palm Island In other exciting news, the Diocese Executive Officer Reuben Omaji community, and engage with the Island’s welcomed a new Membership and Elders and local schools. They spend Development Officer into the team, The Townsville Diocesan Central Council the week assisting the local primary opened another Centre of Charity at had a busy year, particularly in the school, engaging in classroom activities, Deeragun, and continued the valuable aftermath of Tropical Cyclone Debbie. and running programs outside school relationship with Townsville General Conferences were kept busy throughout hours for the children. Participants are Hospital and Mater Hospital, where the recovery effort providing necessary encouraged to get involved as much Conference members give their time support to help affected members of the as they can during their stay and upon and resources to people who are community to rebuild their lives. their return use the experience to help hospitalised. advocate on behalf of those they had the privilege to serve.
52 ST VINCENT DE PAUL SOCIETY QUEENSLAND ANNUAL REPORT 2016-17 | OUR GOVERNANCE
ROCKHAMPTON DIOCESAN CENTRAL COUNCIL
This financial year proved to be and one each in Biloela, Mackay, and busy for the Rockhampton Diocesan Sarina. The relocation of our Biloela Central Council. Tropical Cyclone shop and Family Support Centre had a Debbie impacted the Mackay and massive impact on the local community. Rockhampton region where flooding The Family Support Centre now offers was prevalent in many areas. more space and privacy, while the Conferences and volunteers worked warehouse and shop have additional tirelessly to provide support to people in space to work safely. The opening day President Mike Ryan need, with assistance provided to many is still talked about, after sales in one Executive Officer Edwina Wagland in the community who were impacted day reached $11,000. The entire team by the severe weather. at Biloela worked many days on end to relocate from Kariboe Street and their Throughout the year there were five efforts were appreciated. Festival Masses, two in Rockhampton NORTHERN DIOCESAN CENTRAL COUNCIL
Benedict’s School, Conference Members newsletter, ‘Northern Lights’, to keep have met fortnightly and received Vincentians, volunteers, and staff extensive formation and interview skills updated about local happenings. training. The Conference is now excited The Vinnies Sunshine Coast Corporate at the prospect of delivering good and Community Sleepout was held in works within its Parish and will link with 2017. The Vincentian-led organising neighbouring Conference, Our Lady of committee did a fantastic job and the Miraculous Medal, Woody Point, for raised over $120,000. It was a busy President Ian Laherty mentoring and support. year for our Centres of Charity, with the Executive Officer Scott Derwin The St Joseph’s Conference Murgon expansion of the Bribie Island shop to was welcomed back from abeyance serve a growing customer base. The The Northern Diocese welcomed a new with members to resume home Hervey Bay Centre of Charity continued Conference in April 2017, St. Benedict’s visitations in the local community. The to be amongst top three shops in the Conference North Lakes. Since its Diocese also reintroduced an internal State in terms of sales. first formal meeting, held in April at St BRISBANE DIOCESAN CENTRAL COUNCIL
At St Agatha’s Conference Clayfield, Growth in retail continues with sales the Conference, parish, and school of $5,450,551 for the year across the worked together to assist a family to Centres of Charity. The Brisbane City reconnect with their family in Iran. This Centre of Charity located at 73 Mary is a celebrated example of Vincentian Street in the Brisbane CBD opened in resourcefulness, creativity, social November 2016. outreach, and networking. Planning also In property news, the Diocese purchased commenced to enable refugees to gain an additional storage/sorting facility President Larry Mann work experience at the Lawnton sorting at Lawnton that opened in May 2017. Executive Officer Ray O’Donnell and storage facility. The extra space has been a great In the youth space, the SENSE Youth addition to operations. The Diocese Throughout the year, Brisbane Diocese Mentoring Program for 13 to 17 year olds also purchased three townhouses in the was one of many organisations to offer operated across the Diocese, supporting Northern Brisbane area for women and a warm and supportive welcome to adolescents with positive role models children escaping family violence. This our newly arrived refugee brothers and and a safe, supported environment to additional offering has been welcomed sisters. In many situations, Vincentians build friendships. SENSE offers positive by all within the Society and provides vital have gone to great lengths to encourage new experiences for teenagers that accommodation for vulnerable people and advocate for refugees as well as build confidence, develop emotional in need. help them integrate and feel a valued intelligence, and break the cycle of part of Australian society. We have seen We would like to congratulate Conference poverty while providing care and respite this in the Bracken Ridge area, where member Paul Finch, who received an for parents. Another highlight was the Vincentians have been a part of the Order of Australia Medal (OAM), for his ongoing development of the Soccer Stars coordinated effort of St Anthony’s Parish works with the Society over 37 years. program at Zillmere and Moorooka that to welcome over 100 refugee families. remove barriers to sport.
ST VINCENT DE PAUL SOCIETY QUEENSLAND 53 OUR GOVERNANCE | ANNUAL REPORT 2016-17
WESTERN BRISBANE DIOCESAN CENTRAL COUNCIL
programs in the first part of 2017, which property in Gatton for a future Centre included delivery of SMART Recovery of Charity; and settled on the purchase and Mental Health First Aid training. of land in Augustine Heights to build a combined office, shop, and warehouse, Throughout the year, new Presidents and conference rooms. were appointed for all four of the Regional Councils. A new Membership The total number of shops increased and Development Officer was to 16 with the opening of the Sherwood appointed in August and established Centre of Charity in August. The President Peter Madden close working relationships within the Redbank Plains shop relocated to new Executive Officer Roberta Jays Diocese as well as providing essential premises and work commenced on the support to Conferences. refurbishment of the Sumner Park and One of the highlights of the year for the Rosewood shops. Diocese was Sumner Park becoming In December 2016, the St Ignatius the first Vinnies Shop in Queensland Conference Toowong celebrated 100 The Ipswich warehouse was successful to offer barista-made coffee through a years of continuous service. Initially in obtaining funding under the Federal partnership with MultiCap. The Monte named the Conference of St Michael Government’s Stronger Communities Lupo Coffee Cart provides work and and All Souls, the Conference was Program for the construction of an training that paves the way for people renamed after the completion of St air-conditioned sorting room. Blessings with disability to enter the workforce Ignatius Church in 1931. were held for the Springfield and more easily and enjoy the same Sherwood Centres of Charity. The This financial year the Diocesan Central benefits and financial independence Centres achieved sales results of over Council also purchased a new property as others. Gillies House was successful $4 million for the first time, which was in Rosewood for a Centre of Charity; a in obtaining funding to run additional 10% above the previous year’s sales.
SOUTH COAST DIOCESAN CENTRAL COUNCIL
to purchase a property in Southport Families Back on Track continues to that is being used for the Cornerstone achieve excellent results for families Program. Cornerstone is an early transitioning from homelessness to intervention service supporting independent living. The program has people on the Gold Coast who are reviewed all processes to meet new vulnerable, disadvantaged, and at risk Human Services Quality Framework of homelessness. A Social Worker was standards. employed to establish the program and The Diocese was represented on the President Noel Sweeney it became operational during the year. Vinnies Youth pilgrimage to World Executive Officer Shane Klintworth The Diocese funded services continue to Youth Day from France to Poland. achieve outstanding results with 47% of We have started a SENSE Mentoring The Diocese held their second CEO the children we assist remaining safely at Program in the Redlands area, and can Sleepout on 22 June 2017, with 228 home with their parents after intervention; now support children who go through participants braving the cold with a and 23% of children being reunified the Buddies Day program after they sleeping bag and cardboard at CBUS to their parents during interventions. turn 13. We have also combined the Super Stadium. The evening was a great Of parents we worked with 88% had Buddies and SENSE programs to make success and raised over $445,000. improved safety for their children, and them more efficient and sustainable. The Diocese used funds raised from 65% had improved life skills. The Diocese opened a new shop at the CEO Sleepout last financial year Loganlea this year.
54 ST VINCENT DE PAUL SOCIETY QUEENSLAND ANNUAL REPORT 2016-17 | OUR GOVERNANCE
TOOWOOMBA DIOCESAN CENTRAL COUNCIL
Volunteer Grant was used to purchase their families to seamlessly transition sewing machines and resources for to the new scheme. Funding was this group. also obtained for the Commonwealth Home Support Program in South West Cultural awareness training for all our Queensland, which will commence members, volunteers, and staff was delivering home maintenance and offered during the course of the year. transport services next financial year. The workshops were facilitated by a staff member who has an Indigenous Our Youth program has been very President John Elich background. Training will be ongoing and active in the Toowoomba area. Activities Executive Officer Kathie Brosnan incorporate a wide range of cultures. included a successful Buddies Day program involving 21 children and 13 A growing migrant and refugee The Diocese purchased six properties enthusiastic volunteers. A partnership population in Toowoomba has led to the from the Ursuline Order to increase the between our Youth program and shops Diocese strengthening its supports for portfolio of housing. The Ursuline’s have resulted in a school design competition, this part of the community. a focus on migrant and refugee women where children’s artwork is printed on and families settling in this area. The The Holy Angels Migrant and Refugee a donation bin, which is then placed Society is committed to continuing this Conference in Toowoomba was at the school for a month. The project relationship and providing an option for established and has provided more raises awareness of the work of Vinnies members of the community who do not than $100,000 of material and financial and increases the number of donations. meet the usual criteria to access housing. assistance to approximately 75 families Throughout the year, the Oakey Centre and individuals. The Conference The Diocese has also strengthened its of Charity was refurbished to offer the has forged strong, collaborative other services, including the expansion community a fresh shopping experience relationships with Settlement Service of education services in the form of and dignity for those seeking assistance. providers such as Multicultural the ‘Get Set for Work’ program in Toowoomba Centre of Charity finished Development Association (MDA), Red partnership with TAFE. The program the year with sales just over $3.5 million. Cross, and Catholic Social Justice delivers training, case management, This is $180,000 above last year and Commission among others. and employment support for 12 $10,000 above budget. Total revenue disengaged youth in Roma. Clemente Examples of the support provided was $3.694 million, which was $65,000 Toowoomba, another Education include direct financial assistance (e.g. above budget. Services program, has also seen food vouchers and rent assistance for positive outcomes with four students The Toowoomba office and programs those with no Centrelink provision), completing their certificate and were involved in the Toowoomba assistance for asylum seekers to graduating at the University of Southern Regional Council Family Fun Palace day clarify their status and work towards Queensland’s Ceremony. which team members volunteered to family reunion, and funded cooking attend. This was a great success as it and sewing groups. The sewing The disability service saw the biggest gave the public a greater understanding group has created a great opportunity change during the year with the rollout of the Society’s good works. for participants to learn new skills and of NDIS in the Toowoomba area. The socialise. An Australian Government service has assisted all residents and
ST VINCENT DE PAUL SOCIETY QUEENSLAND 55 OUR GOVERNANCE | ANNUAL REPORT 2016-17
STATE COUNCIL
John Forrest Ron Sullivan Matthew Nunan State President Vice President Vice President APPOINTED MARCH 2014 APPOINTED MAY 2010 APPOINTED SEPTEMBER 2015
Background: John commenced his Member, National Overseas Development Chair, Disaster Recovery Committee; career in the technical and broadcast Council and Overseas Partnership and Member, Audit and Risk Committee Development Committee Qld; Chair, Ozcare services of radio and television, then Qualifications: B. Arts (UQ); B. Bus also serving in management roles Background: Ron has 46 years of (QUT); MBA (MGSM), CPA (Aust.) in electrical contracting and retail/ civil engineering and construction hospitality organisations. He has been experience on large scale projects. Background: Commercial finance a member of the Society and working He has been involved with the professional currently employed in the in various roles since 1991, serving in Society for three decades and been mining industry. Previous experience Conference, Regional and Diocesan President at Conference, Regional and in investment banking, manufacturing President roles, and has been involved Diocese levels. and oil and gas industries. Previous with a number of Committees including committee roles include: Diocesan Chair of Retail, and Property and Treasurer, Western Brisbane Central Finance Committees. Council (2013-2016); member of the Finance & Investment Committee (2014-15).
Annette Baker Vice President APPOINTED MARCH 2014 Robert Leach Chair, Membership Committee, and Vice President Chair, Homelessness Reference Group APPOINTED MAY 2010 Dan Carroll Background: Annette’s working life has State Treasurer Chair, Spiritual Development and Skills Training centred on communications and aged APPOINTED FEBRUARY 2017 Committee; Member of Social care nursing. She has been a volunteer Justice Committee Chair, Finance and Investment Committee in Parish, school and community Member, Property Committee Qualifications: BA DipEd, A.Mus.A organisations for the past 50 years. (Piano) Qualifications: B. Bus (Acc), CA, Grad. Diploma Applied Finance and Background: Robert was a secondary Investment, GAICD. school teacher specialising in English and History and for a few years taught Background: Dan worked in public piano. He has been working in various accounting practices for 29 years, roles within the Society since the including 15 years as a partner in a early 1980s. National accounting practice. He has been a member of the Society since retiring from public practice.
56 ST VINCENT DE PAUL SOCIETY QUEENSLAND ANNUAL REPORT 2016-17 | OUR GOVERNANCE
Amanda Rickman Matthew Kirkham Brian Headford State Secretary State Youth Representative President, Townsville Diocesan Central Council APPOINTED APRIL 2017 APPOINTED MARCH 2016 APPOINTED OCTOBER 2013 Registered Nurse, Qualifications: Qualifications: BA(Ed) Chair, Mental Health Advisory Committee Midwife, Neonatal/Child Health Nursing Queensland; Diploma of Neonatal, Background: Matthew joined the Qualifications: DipBus(FLM), DipQA, Childhood and Adolescence Health, Society eight years ago and has held DipTAA and Accredited Mental Health Growth and Development New South positions at Regional Council, within First Aid Instructor the New South Wales (NSW) State Wales; Registered Nurse and Midwife Background: Brian has been with the Canada. Youth Team, and as Vice President of Society for more than 11 years. He has NSW State Council. Matthew became more than 37 years in the armed forces. Background: Amanda has more the State Youth Representative on the than 30 years’ experience working While he is in a civilian role today, he Queensland State Council in March served 25 years in uniform. He delivers in a wide range of health care and 2016. Matthew has a background delivery services. Her work experience the Mental Health First Aid courses working as a disability support across the Society. includes clinical, critical care, maternal worker, primary school teacher, and child health care, school health, and has recently been working health management, education, as a Primary School Principal in health promotion, primary health care regional Queensland. development and critical analysis of development programs in primary health care.
Amanda has worked for the last 20 years in developing countries. She most recently worked on a voluntary Mike Ryan basis in Thailand. President, Rockhampton Diocesan Central Council APPOINTED JUNE 2014
Dennis Innes Qualifications: B.ED. Grad Dip. Ed. President, Far North Queensland Diocesan Central Council Background: Mike has been a member APPOINTED MARCH 2013 since 2000 and has held a number of Member, State Housing Committee, and Retail key leadership roles before becoming Strategic Committee Diocesan President. His career spans primary school teacher before becoming Qualifications: Dip.BusMgt the Teacher-Librarian and Computer Background: Dennis has held senior Coordinator at Glenmore State School in positions within the Society since joining 1989 and retiring in 2009. more than six years ago. He spent 41 years with Australia Post, with two of those years conscripted to National Service with a tour of South Vietnam. Dennis has previous experience providing Emergency Relief services. He currently holds a position on his local Parish Council, and is a member of the Justice and Care Board of Governance for the Catholic Diocese of Cairns.
ST VINCENT DE PAUL SOCIETY QUEENSLAND 57 OUR GOVERNANCE | ANNUAL REPORT 2016-17
Ian Laherty Peter Madden John Elich President, Northern Diocesan Central Council President, Western Brisbane Diocesan President, Toowoomba Diocesan APPOINTED MARCH 2014 Central Council Central Council APPOINTED MAY 2016 APPOINTED APRIL 2014 Qualifications: Ass.DipBus Qualifications: BSocWk, BA, Grad. Dip Chair, Education Services Committee Background: Ian has experience Management, MBA, JP Qual. gained from 20 years in banking before Qualifications: B.Econ. Dip. Psych. running a successful small business Background: Peter has been a Dip. Ed. for 15 years that made sure the local member of the Society since 2004 Background: John joined the Centre of Charity was supplied with serving in key leadership roles at Society five years ago and has been stationery. He has been with the Society Conference and Regional Council. involved in the Housing committee, for more than 21 years, with the support With qualifications in social work Toowoomba Family Support Centre and of his wife Isabel. and business management, Peter’s his local Conference. He is a retired 26 years of experience with the educationalist and held the positions Queensland Government includes of Director of Education and Director of supporting aged and disabled clients TAFE Institute. He is a strong advocate in their homes; child safety; business of shared servant leadership. systems; procedure and compliance audits; and development of a protocol between the Queensland Ombudsman and Queensland Transport for Larry Mann complaint management. President, Brisbane Diocesan Central Council APPOINTED MARCH 2016
Qualifications: Engineering Surveyor, Registered Teacher, BEducation Sister Melissa Dwyer Spiritual Advisor Background: Larry trained as a APPOINTED MAY 2017 teacher in 1973 but has had a varied career spanning a number of sectors. Spiritual Advisor for State Council, Spiritual Advisor for St Matthew’s Special Works Larry joined the Navy and worked for Noel Sweeney Conference (NILS) and Spiritual Advisor for the President, South Coast Diocesan five years as a Hydrographic Surveyor, Social Justice Committee Central Council then moved into the construction APPOINTED JANUARY 2014 industry as an engineering surveyor. Qualifications: BEd(Sec) Noel has been a member He also worked overseas as a bank Background: Background: Sr Mel Dwyer made her manager for 10 years, before returning of the Society since 1978 and has held Religious Profession as a Canossian to Australia in 2000 when he returned to senior positions. He is retired, sharing Daughter of Charity, and spent five teaching. Larry has been a Vincentian his time between his main loves, his wife, years teaching in Brisbane before for 16 years and has served as a children, grandchildren and the Society. pursuing her missionary vocation and member of All Saints Conference, serving in Malawi, East Africa. As Albany Creek, as Conference President, well as being involved in Delegation Regional President, and Chair of their and community leadership for her Housing Committee (both Diocesan Congregation, she currently works and State). for Vocations Brisbane promoting vocations to religious life and writes a regular column for the Catholic Leader in addition to her role with the Society.
58 ST VINCENT DE PAUL SOCIETY QUEENSLAND ANNUAL REPORT 2016-17 ANNUAL | OUR REPORT GOVERNANCE 2016-17
STATE EXECUTIVE
Peter Maher OAM Chief Executive Officer Cassandra Ashton Deborah Nisbet General Manager Operations Chief Financial Officer APPOINTED NOVEMBER 2004 APPOINTED AUGUST 2015 APPOINTED JUNE 2009
Qualifications: MEd, BEd, Grad Cert Member, State Centres Committee; and Disaster Member, Property, Finance, and Disaster Mng, Grad Dip RE, Grad Dip RS, Dip Recovery Committee. Committees Tch, Cert IV Real Estate, FAICD, FAIM, MM (Community FCEOI Qualifications: Qualifications: BBus (Acc), FCPA, Management), DipCouns C.dec, GAICD Background: Peter has more than Cassandra has more than 25 years’ experience across the Background: Background: Deborah has more 18 years’ experience in the not-for-profit government and not-for-profit sectors. than 23 years’ experience in the sector, and has been a member of the Prior to joining the Society he was accounting field, with over 16 years executive team for 12 years. She has working in senior management at at senior management level, across broad experience in leadership, program Australian Bureau of Statistics, Centrelink multiple industries including not-for- development and implementation, and the Department of Prime Minister profit, financial services, education, and has managed a range of projects and Cabinet. Peter’s early career was manufacturing, construction and and social services within the sector. in the education sector in various import / export. She has also extensive Cassandra was previously South Coast teaching and principal positions in New experience in various organisational Executive Officer. South Wales and the Australian Capital structures from large listed companies, private companies, sole traders Territory. Peter serves on numerous boards and government committees. and incorporated associations. Deborah is also Chair of CPA Qld Corporates Committee.
Joe Duskovic Corporate Secretary APPOINTED JANUARY 2013 Kirstin Hinchliffe Member, Property Committee Human Resources Manager APPOINTED JULY 2012 Qualifications: LL.B, Grad. Dip. Legal Sharon Shearsmith Housing and Programs Manager Chair, State Workplace Health and Safety Practice and GAICD APPOINTED MARCH 2005 Committee; Chair, Screening and Suitability Review Panel Background: Joe has worked in Member, State Housing Committee; various law firm and in-house legal Member, WHS Committee BA, MBA Qualifications: roles since 1994. Before joining the Qualifications: BBus Background: Kirstin has been working Society, he worked for eight years in an in the human resources area of the executive position as general counsel Background: Sharon has extensive Society for more than 10 years. She has and company secretary of a prominent experience in human resources and senior management experience gained Queensland property development program management. She has been while overseeing the South Coast company. Joe has extensive knowledge with the Society for more than 12 years, Central Council. of corporate governance, risk providing human resources advice and management and significant property guidance and overseeing the effective and corporate transactional experience. operations of various Society programs He is also a director of Horizon Housing including housing, homelessness, Co. Ltd. home and community care and settlement services.
ST VINCENT DE PAUL SOCIETY QUEENSLAND 59 OUR GOVERNANCE | ANNUAL REPORT 2016-17
Carolyn Sauvage Vivek Chopra Cass Bull Business Development Manager Internal Audit Manager Mission and Membership Executive Officer APPOINTED MAY 1999 APPOINTED APRIL 2014 APPOINTED FEBRUARY 2017
Member, Oversees Partnership and Member, Audit Committee Member, Membership Committee; supports Development Committee; Member, Spiritual Spirituality and Skills Training Committee. Development and Skills Training Committee; Qualifications: B.Com, MAcc, CPA. Member, Clemente Membership Committee; Qualifications: B.Occ.Thy Member, Children Education Fund Committee Background: Vivek has worked in various auditor roles for more Background: Cass has a background Qualifications: DipBusSt than 11 years. He brings extensive in health, overseas development (lived experience in operational and quality in East Timor for two years), youth Background: Carolyn has broad development, and engaging young experience in the corporate and auditing across a range of industries. people with the works of the Society. not-for-profit sectors. Since joining He is also an Executive Committee Cass is a current member of the Australian the Society she has been involved Member of Global Organization of Catholic Youth Council, and has held in the administration and Vincentian People of Indian Origin QLD, Australia various Archdiocesan Youth Commission program areas before taking the lead in India Business Council QLD, CPA roles within the Church. Cass has been business programs. Divisional Council Qld and IIA Divisional Council Qld. involved with the Society for over 10 years, seven of those years in a paid capacity;
and now oversees the Membership and Development team as well as supporting the integration of the Society’s mission.
Jackie Youngblutt State Programs Manager Ray Snell APPOINTED JANUARY 2015 State Community Services Manager APPOINTED MARCH 2014 Member, State Housing Committee Qualifications: BA: Sociology & Dip Mgt and Grad Qualifications: Theology, Post Grad Diploma Child & Cert BA (Exec), GradDipSocSci; Adolescent Mental Health, Master of DipSocHousing; DipMgt; Social Work. GradDipBusAdmin Background: Ray has more than Jackie has worked for the Background: 28 years’ experience in the human Society for 15 years both operationally services sector, working in the UK and and strategically in State and regional New Zealand before joining the Society positions across a number of program in 2005. areas. Jackie’s current role involves managing and developing the strategic direction of the Society’s homelessness, housing, microfinance and home and community care responses to ensure the organisation can continue to offer services that are relevant, sustainable and innovative.
60 ST VINCENT DE PAUL SOCIETY QUEENSLAND ANNUAL REPORT 2016-17 | OUR GOVERNANCE
EXECUTIVE OFFICERS
Maree Fell Far North Queensland Executive Officer Edwina Wagland APPOINTED JULY 2006 Rockhampton Executive Officer APPOINTED MAY 2016 Background: Maree has been working in the not-for-profit sector for 22 years. Qualifications: Advanced Dip Business Prior to commencing with the Society Marketing and Management she was working with women in crisis Background: Edwina has a career that at Ozcare. stemmed from the banking sector as a Housing Finance Manager, to owner of her own small business in Canberra for 10 years. A sense of adventure got the better of her, and she sold her business and moved to Queensland before joining the Society in 2010 as a Retail Operations Manager, before commencing in the role of Executive Officer.
Reuben Omaji Townsville Executive Officer APPOINTED JULY 2016
Qualifications: BA Organisational Leadership
Background: Reuben has spent the majority of his career as an Army Officer in the Australian Army serving as an Scott Derwin Infantry Officer. Reuben has conducted Northern Executive Officer operational tours of Solomon Islands, East APPOINTED JULY 2017 Timor and Afghanistan. Reuben finished Background: Scott initially qualified as in the army as a Major. He is also a a lawyer. He is the former CEO of Surf qualified Business Communications and Life Saving Australia, the Australian Leadership Coach. Paralympic Committee, and Basketball Australia. Scott is currently a board member of FIBA (world basketball body) and Deputy Chair of FIBA Oceania and a Board Member of Queensland Academy of Sports.
ST VINCENT DE PAUL SOCIETY QUEENSLAND 61 OUR GOVERNANCE | ANNUAL REPORT 2016-17
Ray O’Donnell Shane Klintworth Brisbane Executive Officer South Coast Executive Officer APPOINTED NOVEMBER 2006 APPOINTED SEPTEMBER 2015
Qualifications: MEd Admin, DipEd, Qualifications: B.App Sci (Community BA, Cert.Dec (QLD) Development), PG Dip. Counselling, MBA, GAICD Background: Ray has 16 years’ experience in the not-for-profit sector, Background: Shane has a substantial including 10 years with the Society. His background in the human services extensive work experience includes the sector at a Chief Executive Officer and areas of public administration, non- senior executive level. His professional government organisations, Queensland career spans 25 years and extends secondary schools, TAFE teaching, across a range of sectors including: industry training, college administration, homelessness; families; disability; and finance, sales, insurance and banking. youth work.
Kathie Brosnan Roberta Jays Toowoomba Executive Officer Western Brisbane Executive Officer APPOINTED JUNE 2007 APPOINTED APRIL 2013 Background: Kathie has experience in Member of Gilles House Committee a variety of management roles in both Qualification: Graduate Diploma of private and not-for-profit organisations. Business, University of Queensland Prior to being appointed Executive Officer, she held various other positions Background: Roberta has held various within the Society. management and administrative positions within the retail industry. Since starting with the Society in 2001, Roberta has worked in a variety of positions.
62 ST VINCENT DE PAUL SOCIETY QUEENSLAND ANNUAL REPORT 2016-17 | OUR GOVERNANCE
STATE COMMITTEE REPORTS
AUDIT AND RISK COMMITTEE • oversight of the Internal Audit Objectives for next year Manager’s contribution to the • ongoing monitoring of cybersecurity The Committee is responsible for recertification of the Disability risk on the Society annual financial statement review Services and Family Intervention and sign off recommendations; Services Program under the new • extend invitations to senior implementation of the Internal Audit Human Services Quality Framework management for presentations Plan including independent audits and about key and strategic areas at • oversight of ensuring that the reviews of: scheduled meetings culture of compliance within • Centres of Charity the retail arm of the Society • ongoing development of the • all Society programs and services changes positively risk mitigation culture across all reviewed areas. • financial processes • recommended improved systems and procedures using risk-based • policies and procedures and commercially viable options STATE CENTRES COMMITTEE • risk management and assessment at various Centres in relation to compliance procedures and Strategic Committee • ad hoc issues relating to in particular Workplace Health This Committee was formed during management requests. and Safety the 2014-15 financial year to develop The Committee informs state Council • informed State Council of various strategic direction, best retail practice about business and compliance matters macro economic issues impacting and policy; and drive growth and that significantly affect the operations of and potentially affecting the Society sustainability for our Centres of the Society. Charity, which are the Society’s • ensured a systematic and principal revenue stream. The State disciplined approach is used to Members Centres Support Manager reports to evaluate the effectiveness of risk the committee on the progress of the Julie Anne Mee (Chair), Cher Barron, management Joe De Pasquale, Peter Dougherty, Vinnies Centres Queensland Strategic Gloria Keegan, Sister Margaret King, • ensured the maintenance Plan 2014-17. The Committee reports to Matt Nunan, and Eric Walters. of consistent internal audit the State Council. independence by management The committee met seven times during ownership of development and Operations Committee the financial year. implementation of controls, The Centre’s Operations Committee’s procedures and manuals Key achievements role is to provide support and • worked closely with the CFO in retail focused advice to Diocesan • facilitated review of the Risk order to ensure timely reporting and Central Councils in the areas of Register particularly in relation resolution of matters pertaining to operations, communication, store to internal audit’s applications the annual report. design and layout, logistics and of identified risks with a view waste management. to add value through audit recommendations and assist in identification of mitigation strategies
ST VINCENT DE PAUL SOCIETY QUEENSLAND 63 OUR GOVERNANCE | ANNUAL REPORT 2016-17
Members Toowoomba, Rockhampton and an eligible expense. The Committee is most moving toward plastic bag free also responsible for arranging payment State Centres Strategic Committee shops by the end of 2017 of approved funding to Conferences Members through State Administration’s Finance • statewide marketing promotions Rick Stankiewicz (Chair), Daile Kelleher, Department. including a 50% off sale which Cassandra Ashton, Debbie Yeo, Dennis generated increased revenue and The Children’s Education Fund has two Innes, and Bev Strickland. customer numbers and the first sub-committees that have responsibility State Centres Operations Committee statewide Denim Month promoting for separate accounts: The Scanlan Members denim in shops and rewarding Fund, which is specifically for students Cassandra Ashton (Chair), Daile Kelleher volunteers for displays through attending Catholic Secondary Schools (Secretariat), Mandy Kaye, Edwina social media and The General Fund which covers students from Catholic Primary Schools Wagland, Jonathan Hall, Kris Martin, Liz • engagement with Vinnies Retail and State or Independent Primary and Ward, Victoria Crosby, Stuart Roche, Lisa Ambassadors to promote brand Secondary Schools. Baker, and Sally Balaam. through social media and create Both Committees provide a forum content for Vinnies. There is also a Children’s Education for feedback to the National Centres Emergency Fund for instances where Committee. Objectives for next year extreme circumstances are experienced by a family. Examples would include • introduce Vinnies Gift Cards for Both State Centres Committees met four domestic violence where a family needs sale across all Vinnies Centres in times in the last financial year. to relocate; a house fire where family has Queensland lost most of their belongings; sudden Key achievements • all Vinnies Centres in Queensland death of a parent. • increase in total revenue to to go plastic bag free by $31,614,170 (6.9%) increase 31 December 2017 Members in net surplus from FY15-16 to • introduction of 16 week training and June Chandler (Co-Chair), Rita Rynne $14,402,748 (7.6%). induction program for all volunteers (Co-Chair), Geoff Crowley, Cary Power • growth from 140 Centres of Charity across Queensland and Carolyn Sauvage. to 144 Centres, with five shop • State growth plan for retail Key achievements refurbishments in addition to the five developed in consultation with new Centres Diocese to map out areas of growth • received General Fund applications from 53 Conferences for 755 • Vinnies Gift Cards for material aid opportunity in the State students totalling $227,300 implemented in approximately half of • gathering of customer data to the Conferences across Queensland communicate more effectively with • received Scanlon Fund applications and able to be accepting into all Vinnies customers for 47 students totalling $25,200 Vinnies Centres • continue with positive growth in • submitted Committee Charter • social enterprise partnership with sales revenue and surplus across • updated CEF Guidelines Multicap with the opening of a coffee Vinnies Centres in Queensland with cart which provides employment for a focus on lifting underperforming • designed a simplified Application young people with a disability in the Centres or areas. Form for ease of use for Conferences Vinnies Sumner Park Centre • distributed Children’s Education • partnership with Vicinity Group CHILDREN’S EDUCATION Fund (CEF) newsletter through a pop up shop in the FUND COMMITTEE • assessed applications from all funds. Brisbane City Myer Centre shopping centre over Christmas selling The Committee’s role is to solicit and clothing and fundraising for the assess applications from Conferences Christmas Appeal throughout Queensland to assist students from disadvantaged families to integrate • introduction of Vinnies enviro-bags into the school community. This funding in all Centres across Queensland is available for the following items: school with several Diocese going ‘plastic uniforms, books and stationery. School bag free’ including Townsville, fees, school levies or excursions are not
64 ST VINCENT DE PAUL SOCIETY QUEENSLAND ANNUAL REPORT 2016-17 | OUR GOVERNANCE
EDUCATION SERVICES COMMITTEE Key achievements DISASTER RECOVERY COMMITTEE
The purpose of the Committee is to • completed the first full year of The Disaster Assistance Committee provide advice and guidance to the the new Education Services, responded to the Cyclone Debbie Society regarding the Strategic Direction continuing with Clemente disaster that impacted communities of Education Services activities and program and adding four new in the Airlie Beach, Proserpine and programs. Vocational training programs under Bowen regions and from flooding that Skilling Queenslanders for Work occurred afterward in the Rockhampton, The Committee aims to provide a ‘hand initiative funding Beenleigh and Beaudesert regions in up, not a hand out’ through education to March/April 2017. $470,013 was raised ‘serve the poor’. • assisted 85 people across Queensland to participate in an from the St Vincent de Paul Cyclone It aims to do this by: accredited vocational qualification or Debbie Appeal, which included a $250,000 donation to the appeal by the • increasing access to education and a unit of tertiary study Premier of Queensland, on behalf of the training for people in need • celebrated with 48 graduates who State Government. At 31 August 2017, • increasing employment opportunities achieved either an accredited $266,278 in claims to people affected by in our communities vocational qualification or a University the disaster, had been distributed from certificate providing a pathway to the fund. The Society continues to work • developing connections within tertiary study with the Department of Communities, our community and exploring Child Safety and Disabilities to identify opportunities elsewhere • a new Skilling Queenslanders for Work program called Get Set for people who have been impacted by the • empowering hope, confidence Work commenced in Roma in May Cyclone Debbie disaster and require and dignity. supporting 12 young disadvantaged financial assistance. Claims relating to Cyclone Debbie, are expected The Committee aims to achieve this people through training and to continue to be received in the vision and purpose through facilitating into employment coming months. access to Education and Training in • received confirmation of support a supportive community environment, and funding to develop and grow The Disaster Trust fund currently holds a rather than directly providing education Education Services across the State balance of $422,050. and training. commencing in 2017-18 period Members Members • Clemente Brisbane was shortlisted for the Queensland Mental Health Matt Nunan (Chair), Cassandra Ashton, John Elich (Chair), Robert Leach, Roger Awards for its outstanding work and Deborah Nisbet. McComiskie, Norman Lopez, Paul supporting vulnerable people The committee met on six occasions, Roberts, Jackie Youngblutt, and Brooke through education and more regularly during the Cyclone Laidlaw. • Clemente Toowoomba saw the Debbie disaster. The Committee met three times during first cohort of graduates exit the the year. program successfully. Key achievements • successful coordination of response Objectives for next year by St Vincent de Paul Society • develop a five year strategic Conferences to aid disaster victims plan and operational plan for the • partnership with the Queensland Education Services Government to identify people • audit and collate evidence of existing impacted by the disaster. Conference responses to education and training support Objectives for next year
• develop and commence the • update and improve emergency pilot of a new model of service assistance processes to assist delivery from early 2018 (education conferences to respond to people scholarship fund). affected by future disasters.
ST VINCENT DE PAUL SOCIETY QUEENSLAND 65 OUR GOVERNANCE | ANNUAL REPORT 2016-17
FINANCE COMMITTEE Objectives for next year Key achievements
The Finance Committee is an advisory • continue to fine-tune internal • established a wholly owned Committee of State Council, providing reporting requirements particularly subsidiary company, St Vincent de advice on financial matters including the our future capital plans, so that Paul Society Queensland Housing annual budget, material budgeted asset our investments are matched to Limited, trading as Vinnies Housing purchases and sales, current actual anticipated cash needs to undertake the Society’s property and tenancy management activities, financial performance and impacts on • monitor investment processes and to commence operation from 1 July the Society’s overall capital position. The outcomes in accordance with the 2017 Committee oversees the management investment policy of our financial investment portfolio in • achieved registration under the • review overall budget process and conjunction with the Society’s external National Regulatory System for associated impacts on our existing professional advisers in accordance with Community Housing as a Tier 2 capital structure its charter and Society Investment Policy. National Provider The investment holdings and actual • consider model funding guidelines • supported the establishment portfolio performance is reviewed on a to address asset maintenance and of Cornerstone Specialist quarterly basis. further capital acquisitions Homelessness Services in Members • manage significant anticipated Townsville and on the Gold Coast financial events and consider their • secured the allocation of $6.5 million Dan Carroll (Chair from February), Peter impact on the Society’s financial for investment in capital housing Driver (Chair and member until February), position Caji DeSouza, Mike Gilmour, John projects to increase accommodation Hollamby, and Deborah Nisbet (CFO). • consider ways to reduce overall options available to people who are financial risk and improve outcomes homeless or at risk of homelessness The Committee met four times during when significant capital projects are • purchased properties in Brisbane the financial year. undertaken. region to establish a program to Key achievements accommodate women and children STATE HOUSING COMMITTEE escaping domestic and family • reviewed and provided advice to violence State Council on the annual budget The Committee oversees the Statewide of 2017-18 Housing and Homelessness Programs • entered into contracts to with responsibility to ensure the future purchase properties in Cairns • reviewed and provided comment viability of the programs, sustainable region to establish a program to on quarterly year to date financial expansion strategies and service accommodate vulnerable families performance reports delivery models, and to provide who are homeless or at risk of • considered the Society’s capital strategic advice to the State Council. homelessness structure and adequacy of current • entered into contracts to purchase capital position Members properties in Toowoomba region to • developed a financial reporting Chair: Shane Fitzpatrick (July – accommodate vulnerable families framework for management reporting October), Dennis Innes (November – who are homeless or at risk of April), Annette Baker (April – June), and homelessness • developed and refined the required Secretary: Annette Baker. Members: quarterly benchmark reporting from Elspit Mulherin, John McMahon, Don Objectives for next year our investment managers Gore, Mervyn Powell, Dennis Innes, and • ensure effective transition of Brian Mahoney. • reviewed funds held in Trust and housing programs to Vinnies Bequest Funds The committee met four times during Housing the financial year. • ensured that investments were • undertake strategic planning maintained in accordance with the activities to expand housing related Investment Policy programs and services
• reviewed overall risk management of • operationalise current planned our investment portfolio projects and activities. • ongoing review of investment adviser performance, asset allocations and performance reporting.
66 ST VINCENT DE PAUL SOCIETY QUEENSLAND ANNUAL REPORT 2016-17 | OUR GOVERNANCE
MEMBERSHIP COMMITTEE Objectives for next year • 1,283 overseas students were granted educational assistance • continue the visitation program The Committee is focused on through the Assist-A-Student developing strategies and resources • support Conferences with the Program with $89,878 that assist Conference Presidents planning of Festival Masses and • finalised the Queensland twinning in their roles. Other work has been recognition of members around the recruitment and retention kit to be distributed in late 2017 • development of a Regional of members, providing strategy and • electronic copies of the Queensland President’s Handbook. resources to support the building of Twinning Kit were requested and an increased membership base, and forwarded to other State Overseas attending membership events across OVERSEAS PARTNERSHIP AND Chairpersons such as Tasmania, the State offering support and guidance DEVELOPMENT COMMITTEE Victoria, South Australia, and New as required. South Wales and National Council The Committee provides assistance via Frank Brassil. Members to the Asia Pacific region, with an aim to empower the people assisted Annette Baker (Chair), Rita Rynne, Objectives for next year to have a more comfortable life. The Andrea Barton, Cassandra Bull and Queensland State Council formed the • increase participation in our Alison Paul. Queensland Overseas Partnership and commitment to the Overseas For resource development the Development Committee to liaise with Twinning Program both Spiritually Committee is joined by John Forrest, all Diocesan, Regional, and Conference and financially through the Robert Leach and Carolyn Sauvage. representatives on all aspects of introduction of a statewide Queensland’s Overseas Development Twinning and Overseas Manual The Committee met 12 times during the Programs in accordance with The Rule, via our Membership and year. International and National Council Development Officers Policies and Procedures, as well as Key achievements • improve communications and complying with Government legislations input in the development of • implemented the Conference administered by Department of Foreign National Overseas Development President’s Compendium, which Affairs and Trade, Australian Tax Office Council resources will assist Presidents in their and other regulators. leadership role • Input into the Society’s international activities • continued the Conference visitation Members program to meet and listen to Gilbert Luk (Chair), Ron Sullivan, Jerry • re-establish assistance offered the experiences and needs of McAuliffe, and Carolyn Sauvage. to our nearest Vincentian family Vincentians and discuss ways they member, Papua New Guinea, may be supported Key achievements through two Queensland Committee members directly involved in the • contributed to the Strategic Plan • assisted 366 overseas Twin National Council’s Australian PNG development Conferences spiritually and Working Group. financially to the value of $113,280 • supported with the development of the Membership and Development • assisted 233 overseas Twin work plan Conferences with Christmas grants funding of $39,820 • assisted with the revision and combination of the Conference • assisted 213 overseas Twin Members Handbook and Conferences with Easter grants of Employees Team Book to create $36,920 one unified Team Book for all • three Overseas Community Vincentian members. Twinning Projects were accepted and funded with a total of $5,193
ST VINCENT DE PAUL SOCIETY QUEENSLAND 67 OUR GOVERNANCE | ANNUAL REPORT 2016-17
PROPERTY COMMITTEE Members • communicated with the social justice representative for 14 Nerida Smith (Chair), Pat Orvad This Committee has the responsibility Conferences and developed (Secretary), Fr Tony Girvan (Spiritual for providing specialist advice to State a strategy designed to build Director until the end of 2016), Sr Melissa Council on a range of issues pertaining in late 2017 a network of one Dwyer (Spiritual Director from mid 2017), to real property, including acquisitions, representative/Conference disposals, leasing, performance Robert Leach, Richard Robinson, Jim evaluation and asset management. Lucey, Fiori Cruz, Judy Sheehan, Fran • contributed to the research It is also involved in property policy Millar, Chris Hazzard, Lucy Burke, Lori partnership with the University matters and Special Works submissions Richardson, Colleen Holliday, Loma of Queensland Tonnochy, Ben Cameron, Frank Ford, referred to it by the State Council. • made a submission to the and Michelle Morton. Queensland Government and Members The Committee met eight times during appeared as a witness, advocating Terry Boyd (Chair), Glenn Bechtel, the year. for protection of the unborn child Coen Ladewig, Terry Gould, Dan and increased assistance to enable Carroll, Peter Driver, Linda Otten, Key achievements the pregnancies to be better supported, in relation to proposed Stephen Kelly, Michael Gillam, Peter • participated in meetings of changes to the abortion legislation; Maher, Joe Duskovic, Deborah Nisbet, the Society’s National Social these changes have not proceeded. and Consuelo do Campo. Justice Network The Committee met once during the • along with Queensland Council Objectives for next year financial year. of Social Service, migrant • develop an active network of social agencies and other organisations, justice Conference representatives, Key achievements advocacy for the Queensland State with one representative/Conference • received, reviewed and provided Government lead to the introduction recommendations on 36 property in 2017 of transport concessions for • provide Conferences with the submissions. those on Newstart and for refugees information and tools to provide a hand up to those they visit through • participated in Australian Energy social justice advocacy, referral Market Commission, AGL Energy, SOCIAL JUSTICE COMMITTEE and advice Origin, Energex, Powerlink, The Committee advises State Council Queensland Council of Social • deliver on key committee projects on a range of social justice issues, and Service Essential Services Group, including a Queensland social works with Conferences, State Council and Government’s Consumer justice forum in February 2018, and the National Social Justice Network and Industry Reference Group to research partnership project scope to advocate and report on issues vital advocate on behalf of those who and findings, homelessness and to the core business of the Society are poor in relation to water and housing, cost of living (particularly and its role in shaping a more just and energy reform, regulatory change energy, water, rent, healthcare), compassionate society. The Committee’s and cost of living issues education costs, SPER fines, prime role is to advise the State Council payday lending and other loans, • 1 – 2 Committee members on social justice matters. As a member gambling, abortion and euthanasia. of the National Social Justice Network, participated actively on the it works on social justice issues on Society’s housing and homeless a broader level. The Committee has reference group developed and adopted a Social • two issues of the Social Justice Justice Advocacy Strategy to guide and Bulletin published featuring topics document its advocacy activities. to inform and guide Conferences on understanding and applying the Vincentian values, and one article published in the Catholic Leader as part of the Vinnies View series
68 ST VINCENT DE PAUL SOCIETY QUEENSLAND ANNUAL REPORT 2016-17 | OUR GOVERNANCE
SPIRITUAL DEVELOPMENT AND SKILLS • each co-chair has had involvement Key achievements as member of the National Council TRAINING COMMITTEE • developing the VoRTCS Strategic Spirituality Advisory Committee. Plan 2017-2020 The Committee’s role is to support • contributed to setting the strategic Membership and Development • drafted the VoRTCS Child Protection plan deliverables. officers as they in turn offer spiritual Risk Management Strategy development and skills training. It also Objectives for next year • held 11 training sessions, resulting provides support for the State Spiritual in 292 additional tutors and 7 new Advisor and to State Council on matters • intensify the promotion of Spiritual tutors joining the training team related to the spiritual health and well- Development and Skills Training being of the Society in Queensland • matched 240 tutors to families • encourage and support and assists members to strengthen Conferences in their efforts to • updated the VoRTCS program their Vincentian vocation by providing improve their services to the poor website www.refugeetutoring.org resource support. and marginalised and took over responsibility from previous website owner Members • liaise with Membership and Development officers throughout Co-Chairs: Brian Moore and Robert • created new promotional the State to facilitate delivery of Leach, Loma Tonnochy, Gabrielle documents – fridge magnets sound outcomes. Whittaker, Cassandra Bull, and and flyers Sarah Dixon. • established the yourtown Driving VOLUNTEER REFUGEE TUTORING Committee members met four times Program Partnership AND COMMUNITY SUPPORT at face to face meetings in Brisbane. • continued relationship with the Other contacts were by phone (VORTCS) COMMITTEE Pavetta Foundation, which includes and email. The Committee provides strategic a grant to upgrade the training video and other training resources Key achievements direction and development for the VoRTCS program in all areas of • the writing of ‘Vinnies View’ • 360 active family tutors support including English language articles on spirituality for the tuition, social assimilation, community • drafted the Mental Health First Catholic Leader engagement and welcome, fundraising, Aid Framework • support, encouragement and and family and volunteer mentoring. It • established ongoing partnerships training for the Membership and also supports VoRTCS volunteers to with Society Conferences, local Development officers help families become independent, schools and community groups confident and contributing members • responses to the enquiries from supporting program initiatives such of our community. As of 30 June, the school students about the Society as the Multicultural Community program supports 116 refugee families and to enquiries for advice and / Picnics, Kids Camp and Tutor (640 people). or assistance from Conference social evenings. members across the state on issues Members relevant to the Committee’s charter. Sally Stubbington (President), Peter • upon invitation, deliver talks on Ayscough ( Vice-President), Kristina spirituality and skills training at Murphy (Secretary), Lauren Barea, gatherings of Vincentians – Festival Jenny Mulkearns, Rachel Langford, Masses and Meetings and other John Campbell, Peter Richards, Peter Vincentian gatherings. Run, and Laura Simpson Reeves. • the monthly distribution The Committee met eight times during of Spirituality and Skills the financial year. Training bulletins.
• has played a role in the updating of the SVDP Manual first published in 1991.
ST VINCENT DE PAUL SOCIETY QUEENSLAND 69 OUR GOVERNANCE | ANNUAL REPORT 2016-17
Objectives for next year Key achievements • implement Strategic Framework • obtained a youth representative in including exploring implementation each Diocese of new initiatives resulting from • developed strong links with Vinnies strategic process Youth Auckland to undergo • continue to expand and strengthen spirituality and formation training program reach • identified potential Youth spaces in • foster relationships and two Diocese opportunities for industry • group of 15 young people attended collaboration to deliver a higher World Youth Day in Poland and a level of support services to families retreat around Frederic’s life in Paris and volunteers • increased state school engagement • raise awareness and engagement through School sleepouts and within the community to support social justice days newly settled families, migrants and asylum seekers in Brisbane by • developed a new website various campaigns and the creation with resources and access to of an advocacy pack, community volunteering opportunities events and partnerships with • begun laying the foundations for community groups. new school engagement projects and social justice education linking YOUTH COMMITTEE with Catholic Education
The Youth Committee coordinates • increased social media awareness the general activities of the State to 895 followers on Facebook and Youth Department and guides the 300 on Instagram strategic direction as well as supports • worked with a core group of 400 Youth programs and events. The young people. Committee is also dedicated to providing formation and spiritual Objectives for next year support for young Vincentians and volunteer members. The majority of • form a group of 20 people from the committee’s members play an Youth to attend the Australian active part in the programs within their Catholic Youth Festival respective Diocese. • development and successful running of youth spaces Members • indigenous immersion program Matthew Kirkham, Lachlan Dent, Brooke Sutherland, Faye Wilkes-Johnson, Riley • development of a state spirituality Chisolm, James Davenport, Reece and formation retreat. Gun, Jordan Reedy, Anna Pietrograzia, and Thompson Hand.
The Committee met three times during the financial year.
70 ST VINCENT DE PAUL SOCIETY QUEENSLAND ANNUAL REPORT 2016-17 | FINANCIAL SUMMARY
SUMMARY
TREASURER’S REPORT 2017 The Society this year has successfully resumed control over Ozcare and this is reflected in the consolidated numbers published within this report.
The exercise to consolidate has not been an easy one for This is my first Treasurer’s report (having been appointed those involved as we had to align the accounting policies in February 2017), and I take great pleasure in advising the of both organisations, assess the fair values of all Ozcare Society (including its controlled entities Ozcare and Vinnies assets and liabilities as at 31 August 2016, align the reporting Housing) has achieved a significant surplus of $19.5 million formats of both organisations so that similar activities were for the year ended 30 June 2017. This result compares most reported together, and add appropriate disclosures to our favourably to the $4.9 million surplus recorded last year. It published accounts so that the members are able to fully should be appreciated that the surplus this year incorporates appreciate the change in numbers when compared to those the operational results from Ozcare since 1 September presented last year. Not surprisingly, in this first year of 2016, and has been underpinned by continued strong transition, the exercise took much longer than expected, and revenue growth and management of expenditure by both I am extremely thankful to both the Society CFO Ms Deborah organisations. This was achieved by the ongoing commitment Nisbet and the CFO of Ozcare Mr Bill Allan, for their work in of staff, volunteers, and members to all facets of the Society’s producing this report on time. operational strategy, and strategic plans.
FINANCIAL PERFORMANCE & POSITIONING SOURCES OF INCOME 2013-17 ALLOCATIONS OF RESOURCES 2013-17 TRENDING 2013-17 $300m $250m $700m $25m $250m $600m $200m $20m $200m $500m $150m $400m $15m $150m $100m $300m $10m $100m $50m $200m $50m $5m $0m $100m $0m 2012/13 2013/14 2014/15 2015/16 2016/17 $0m $m 2013 2014 2015 2016 Consol 2017 2013 2014 2015 2016 2017 FRONT LINE SERVICES DIRECT DISASTER RELIEF DISASTER COMMUNITY SERVICES ASSETS EQUITY LIABILITY NET SURPLUS SUPPORTING SERVICES SHARED SERVICES
ST VINCENT DE PAUL SOCIETY QUEENSLAND 71 FINANCIAL SUMMARY | ANNUAL REPORT 2016-17
During the 2017 financial year The key resource allocations this year Net assets at 30 June 2017 now stand revenue has grown from $62.5 million have been significantly affected by the at $401.8 million, a significant growth to $263.4 million, an increase of inclusion of Ozcare operations which over the $77 million last year. This 322%. Approximately $197 million of are predominantly community services growth is on the back of the strong this increase relates to the revenue (Aged Care and Community Care). This surplus achieved, and the net assets of Ozcare (which year on year sector now represents approximately of Ozcare. The group continues to has increased by 5%). It is also 78% of the group’s operations, whereby spend on capital improvements – underpinned by strong retail growth in prior years our operations have this year $68.6 million was spent on in the Vinnies Shops (7%), and other been equally distributed between Property Plant and Equipment including income streams which remain strong. Community Services and Supporting approximately $50 million on purchases Services. Similarly funding of our of transitional housing and expansion Total expenditure has grown from $57.6 business is predominantly provided of aged care facilities. We will continue million to $243.9 million, an increase by Community Services (79%). Shared to reinvest in these activities to further of 325% which is similar to the growth Services, largely due to the impact of assist those we care for. in our revenues. Approximately $183 Ozcare,now represent approximately million of this increase relates to the Asset to Equity ratio this year is 1.45, 7% of our total expenditure outlay. The expenses of Ozcare. showing the Society is in a strong services included in each category position for the future. It should be The accounts include detailed parent and associated results are detailed noted however that the composition of entity disclosures (refer to note 21) in the Consolidated Statement of our assets and liabilities has however for members wishing to more closely Financial Performance. very much changed after including compare the 2016 results with 2017 Our growth of Assets and Equity has the Ozcare numbers. This year the actuals of the Society, excluding been significant in 2017, largely due consolidated position discloses a net Ozcare. Members are also directed to to the resumption of control of Ozcare deficiency of working capital being an the Ozcare website should they wish to from 31 August 2017. When the Society excess of current liabilities over current see the annual report of Ozcare which resumed control, the consolidated assets of $106 million. This deficiency is prepared for the year ended 30 June equity of the Society increased by arises due to the classification of 2017. $304.5 million (refer to note 20 for detail resident liabilities $80.8 million as a of assets and liabilities taken up at that current liability (note 18) in accordance date). All Ozcare land and buildings with Australian accounting standards, were independently valued by Jones whereas the assets to which they Lang LaSalle during the year, so that relate are required to be disclosed as we could recognise these assets at fair non-current assets. Additionally, the value and in accordance with Australian group has $101.3 million other financial accounting standards. assets (note 11) recognised as a
Consolidated financial position 2017 DIRECT FINANCIAL ASSISTANCE 2013-17 PERFORMANCE TREND 2013-17
% $70m $7m $60m $6m Cash 5 $12m $50m $5m $10m Investments 8 $40m $4m $8m $30m $3m Property Plant & 37 $6m $20m $2m Equipment $4m $10m $1m Creditors & Provisions 11 $0m 0 $2m 2013 2014 2015 2016 2017 Interest Bearing Liabilities 1 $0m TOTAL REVENUE NET SURPLUS/(DEFICIT) TOTAL EXPENSES Grants in advance 4 2012-13 2014-15 2016-17 2015-16 2013-14
Reserves 1 DIRECT FINANCIAL ASSISTANCE
Accumulated funds 33
72 ST VINCENT DE PAUL SOCIETY QUEENSLAND ANNUAL REPORT 2016-17 | FINANCIAL SUMMARY
non-current asset, which if required, We continue to invest in our IT systems can be easily liquidated to fund any and data security. Improvements to calls from our residents. This situation the Society’s finance and information is detailed in note 1 of the accounts. systems included the development After reviewing the current available of a strategic plan to transition to the information and after making enquiries cloud. The first stage of the plan has of senior management, State Council been completed where the exchange firmly believes the going concern basis server and finance system have been is appropriate for these accounts. transitioned, so that these systems along with the payroll and donation The Finance Committee has achieved management systems are now cloud major initiatives this year. JBWere based. The infrastructure design Wealth Management (appointed to transition remaining resources in November 2015 to manage the to the cloud has commenced, and Society’s investment portfolio) achieved implementation will begin in the coming an 11.1% return for the year ended 30 year. Training on the rollout of a new June 2017. This result exceeded our database to serve our clients (CARE) internal benchmarks, and consolidates has also commenced and is expected the Society’s sound financial standing. to go live early in 2018. The Committee also focussed on improving the internal framework for financial reporting, reviewed and Dan Carroll recommended the 2018 operating State Treasurer budget proposal, reviewed actual operational performance against the 2017 budget, reviewed the capital structure model which tracks the timing of significant asset acquisitions and anticipated borrowings, and ensured our asset allocations within the investment portfolio were in compliance with the National Investment Policy.
ST VINCENT DE PAUL SOCIETY QUEENSLAND 73 FINANCIAL SUMMARY | ANNUAL REPORT 2016-17
CONSOLIDATED STATEMENT OF PROFIT OR LOSS AND OTHER COMPREHENSIVE INCOME For the year ended 30 June 2017
CONSOL 2017 SVDP 2016 $ $
Net Operating surplus / Operating Net surplus Revenue Expenses (deficit) Revenue Expenses / (deficit)
Community Services
Child & Family Support 4,824,458 5,341,285 (516,827) 4,865,472 4,989,756 (124,284)
Homelessness 20,045,278 18,281,301 1,763,977 1,054,556 1,541,205 (486,649)
Help for People in Crisis 2,590,132 8,122,238 (5,532,106) 2,390,608 7,219,990 (4,829,382)
Natural Disaster Relief 435,686 147,477 288,209 3,207 25,872 (22,665)
Migrants, Refugees & Overseas 548,866 852,259 (303,393) 592,872 921,328 (328,456)
Youth 192,062 1,256,837 (1,064,775) 107,736 1,169,699 (1,061,963)
Community Housing 3,627,183 3,618,210 8,973 3,722,559 3,202,482 520,077
Aged Care 80,811,062 82,827,448 (2,016,386) - - -
Community Care & Health 96,281,261 70,494,470 25,786,791 9,227,822 9,250,669 (22,847)
209,355,988 190,941,525 18,414,463 21,964,832 28,321,001 (6,356,169)
Supporting Services
Fundraising 3,737,577 967,129 2,770,448 3,961,332 1,158,265 2,803,067
Administration 66,210 648,233 (582,023) 104,628 687,201 (582,573)
Operations 5,622,252 10,689,568 (5,067,316) 5,117,684 4,807,662 310,022
Retail 31,614,170 17,211,422 14,402,748 29,573,562 16,196,938 13,376,624
Warehouse 1,484,598 4,835,479 (3,350,881) 1,721,062 5,225,019 (3,503,957)
Membership Spiritual Development - 810,554 (810,554) - 166,091 (166,091)
42,524,807 35,162,385 7,362,422 40,478,268 28,241,176 12,237,092
Shared Services
Finance 11,536,917 9,883,311 1,653,606 - 78,055 (78,055)
Human Resources - 1,367,094 (1,367,094) 10,082 64,027 (53,945)
Information Technology - 5,288,312 (5,288,312) 16,908 479,792 (462,884)
Legal & Compliance - 1,247,858 (1,247,858) 50 400,650 (400,600)
11,536,917 17,786,575 (6,249,658) 27,040 1,022,524 (995,484)
263,417,712 243,890,485 19,527,227 62,470,140 57,584,701 4,885,439
Total Surplus 19,527,227 4,885,439
Other comprehensive income 755,565 - for the year
Total comprehensive income for the year 20,282,792 4,885,439
This financial statement should be read in conjunction with the accompanying notes.
Included in consolidation numbers is the effect of Ozcare operations from 1 September 2016 due to resumption of control. Refer Note 20.
74 ST VINCENT DE PAUL SOCIETY QUEENSLAND ANNUAL REPORT 2016-17 | FINANCIAL SUMMARY
CONSOLIDATED STATEMENT OF FINANCIAL POSITION As at 30 June 2017
CONSOL SVDP 2017 2016 $ $
Current assets
Cash and cash equivalents 26,984,733 15,547,358
Trade and other receivables 3,295,522 870,443
Inventories 86,387 75,700
Other assets 2,469,142 735,187
Other financial assets 5,000,000 -
Assets held for sale 247,0 57 856,400
Total current assets 38,082,841 18,085,087
Non-current assets
Other assets 100,000 100,000
Property, plant and equipment 375,502,425 81,864,603
Financial assets at fair value through profit or loss 21,634,618 16,820,215
Other financial assets 101,322,184 -
Intangible assets 37,0 9 5,20 6 107,50 9
Investment property 8,384,350 -
Total non-current assets 544,038,783 98,892,326
Total assets 582,121,624 116,977,413
Current liabilities
Trade and other payables 24,215,459 3,321,780
Provision 23,080,573 4,227,236
Borrowings 1,039,610 1,117,243
Grants in advance 14,944,858 1,245,292
Residential liabilities 80,807,054 -
Total current liabilities 144,087,554 9,911,551
Non-current liabilities
Borrowings 7,774,967 9,060,272
Provisions 5,938,755 1,279,740
Grants in advance 22,535,630 19,750,820
Total non-current liabilities 36,249,352 30,090,832
Total liabilities 180,336,906 40,002,383
Net assets 401,784,718 76,975,031
Equity
Reserves 8,396,922 7,886,911
Accumulated funds 393,387,796 69,088,120
Total equity 401,784,718 76,975,031
This financial statement should be read in conjunction with the accompanying notes.
Included in consolidation numbers is the effect of Ozcare operations from 1 September 2016 due to resumption of control. Refer Note 20.
ST VINCENT DE PAUL SOCIETY QUEENSLAND 75 FINANCIAL SUMMARY | ANNUAL REPORT 2016-17
STATEMENT OF CHANGES IN EQUITY For the year ended 30 June 2017
Accumulated Reserves Funds TOTAL $ $ $ $
Financial Property Asset Revaluation Revaluation Reserve Reserve
Balance at 30 June 2015 7,941,911 - 64,147,681 72,089,592
Total comprehensive income for the period
Net surplus for the period 30 June 2016 - - 4,885,439 4,885,439
Other comprehensive income
- Reclassification adjustment on disposal of property - - - -
Total comprehensive income for the period - - 4,885,439 4,885,439
- Reclassification adjustment on disposal of property (55,000) - 55,000 -
Balance at 30 June 2016 7,886,911 - 69,088,120 76,975,031
Equity on resumption of control of Ozcare as at 1 September 2016 - - 304,526,895 304,526,895
Total comprehensive income for the period
Net surplus for the period 30 June 2017 - - 19,527,227 19,527,227
Change in fair value taken to reserve - 755,565 - 755,565
Total comprehensive income for the period - 755,565 19,527,227 20,282,792
- Reclassification adjustment on disposal of property (245,554) - 245,554 -
Balance at 30 June 2017 7,641,357 755,565 393,387,796 401,784,718
This financial statement should be read in conjunction with the accompanying notes.
76 ST VINCENT DE PAUL SOCIETY QUEENSLAND ANNUAL REPORT 2016-17 | FINANCIAL SUMMARY
STATEMENT OF CASH FLOWS For the year ended 30 June 2017
CONSOL SVDP 2017 2016 $ $
Cash flows from operating activities
Receipts from operating activities 260,632,510 62,524,818
Payments to suppliers and employees (228,247,223) (51,882,153)
Interest received 5,173,042 696,375
Dividends received 890,956 577,143
Finance costs (460,501) (471,895)
Net cash provided by operating activities 37,988,783 11,444,288
Cash flows from investing activities
Proceeds from sale of property, plant and equipment 1,475,123 4,193,610
Proceeds from sale of financial assets 11,359,796 15,176,783
Payment for property, plant and equipment (58,514,819) (14,254,210)
Payment for financial assets (9,061,588) (9,264,444)
Net cash used in investing activities (54,741,488) (4,148,261)
Cash flows from financing activities
Repayment of borrowings (1,812,938) (944,751)
Proceeds from borrowings 450,000 3,537,663
Net refund of resident liabilities 15,437,033 -
Net cash provided (used in) financing activities 14,074,095 2,592,912
Net increase/(decrease) in cash (2,678,610) 9,888,939
Cash and cash equivalents at the beginning of the financial year 15,547,358 5,658,419
Net cash from resumption of control of Ozcare 14,115,985 -
Cash and cash equivalents at the end of the financial year 26,984,733 15,547,358
This financial statement should be read in conjunction with the accompanying notes.
ST VINCENT DE PAUL SOCIETY QUEENSLAND 77 ANNUAL REPORT 2016-17
INDEX
A F N T Archbishop...... 17 Financial Report...... 71 Northern Brisbane Diocesan Toowoomba Diocesan Central Aged and disability services... 6, 10 Finance Committee...... 66 Central Council...... 51, 53 Council...... 51, 55 Awards...... 12 Financial Summary...... 71 No Interest Loan Scheme Townsville Diocesan Central (NILS)...... 6, 10 Council...... 51, 52 Annual reporting...... 12 Federal Government...... 10, 33-36 Tenants...... 30 Audit and Risk Committee...... 63 Fundraising...... 37 O Tenant survey...... 30 Appeals...... 37 Frederic Ozanam...... 3, 4, 18 Overseas...... 7, 67 Food distribution...... 7 Ozcare...... 2, 5, 10, 14, 16, U Funding...... 32-43 B ...... 20, 23, 36, 49, 71 Bequests...... 38 Far North Queensland Diocesan Central Council...... 52 V Brisbane Diocesan Central P Council...... 51, 53 Family Support Service...... 6 Vale...... 24 Performance...... 22, 25 Vision...... 3 Property Committee...... 68 C G Vincentians...... 3, 19, 23 Palm Island Immersion Governance...... 47 Volunteer members...... 19, 23 Conference...... 3, 19, 23 Program...... 52 Conference Member...... 3, 19-20 Government funding...... 33, 35-36 Volunteer Refugee Tutoring and Community Support Grants...... 34 Centres of Charity...... 6, 8, 12, 32 Q Committee...... 7, 69 Chief Executive Officer...... 15, 59 Glossary...... 80 Communications...... 45 R W Child and family support H Workplace health and services...... 6 Retail...... 6, 12, 32, 63 Housing...... 7, 12, 30, 66 safety...... 21 Children’s Education Fund Recruitment...... 21 Western Brisbane Diocesan Committee...... 64 Rockhampton Diocesan Central I Central Council...... 51, 54 CEO Sleepout...... 16, 39, 54 Council...... 51, 53 Community Sleepout...... 37, 52-53 Regional Councils...... 23, 51 J Risk management...... 48, 63 X D Y Diocesan Central K S Council...... 23, 50-55 Special Works...... 7 Youth...... 7, 31 Diocesan Executive Officers L State Council...... 14, 56-58 Youth Conference...... 7, 31 ...... 23, 61-62 State Centres Committee...... 32, 63 Youth Committee...... 70 Donors...... 34, 37 M State Housing Committee...... 66 Donations ...... 34, 37 Z Migrants and Refugees...... 7 State President...... 13, 56 Disaster relief...... 6, 12, 65 Mission...... 3, 12, 13, 16, 18 St Vincent de Paul...... 4 Drug and alcohol support...... 6, 10 Members...... 3, 12, 19 State Government....10, 12, 33, 35-36 Disability Support Services...... 6, 10 Membership Committee...... 67 Strategic objectives...... 3, 25 Making a Difference magazine....45 Strategic Plan...... 13, 15, 25-29 E Social Justice Committee...... 68 Education Services Committee...65 South Coast Diocesan Central Employees...... 19 Council...... 51, 54 Employee agreements...... 19 Spiritual Advisor...... 18, 58 Emergency relief...... 6, 10, 35 StepUp Loans...... 6, 9
78 ST VINCENT DE PAUL SOCIETY QUEENSLAND ANNUAL REPORT 2016-17
CONTACT US
Copies of the report can be downloaded at vinnies.org.au or hard copies can be requested by emailing [email protected]
State Administration Toowoomba Rockhampton 10 Merivale Street Diocesan Central Council Diocesan Central Council South Brisbane QLD 4101 4 Julia Street Shop 2, 67-69 Gladstone Road PO Box 3351 Toowoomba QLD 4350 Rockhampton QLD 4700 South Brisbane QLD 4101 P (07) 4699 52227 PO Box 692 P (07) 3010 1000 E [email protected] Rockhampton QLD 4700 E [email protected] P (07) 4927 8073 E [email protected] Western Brisbane Brisbane Diocesan Central Council Diocesan Central Council 9 Jijaws Street Townsville Unit 12, 690 Gympie Road Sumner Park QLD 4074 Diocesan Central Council Lawnton QLD 4501 PO Box 202 22-26 Echlin Street P (07) 3889 6990 Sumner Park QLD 4074 Townsville QLD 4810 E [email protected] P (07) 3716 1200 PO Box 5692 Townsville QLD 4810 E [email protected] P (07) 4771 4077 E [email protected] South Coast Diocesan Central Council Northern 126 Allied Drive Diocesan Central Council Far North Queensland Arundel QLD 4214 12a Rigby Street Diocesan Central Council PO Box 418 Nambour QLD 4560 14 Spoto Street Labrador QLD 4215 PO Box 5146 Woree QLD 4868 P (07) 5561 4700 Sunshine Coast MC QLD 4560 PO Box 12061D E [email protected] P (07) 5459 5200 Cairns QLD 4870 E [email protected] P (07) 4033 8300 E [email protected]
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@VinniesQLD
@vinniesqld
ST VINCENT DE PAUL SOCIETY QUEENSLAND 79 ANNUAL REPORT 2016-17
GLOSSARY
Brisbane Helpline/Call Centres Answers calls from people in need during business hours and is the main point of contact during major natural disasters. Calls include general advice, distress calls, service and program requests and for assistance with clothing, food and finance.
Centre of Charity (Vinnies Shops) These are the outlets for the operation of many Special Works programs. Commonly the retail outlets are run from these places for people to purchase good quality second hand items with dignity and respect. A person in need will also receive assistance with food and clothing, as well as referral to other Society and external services.
Charism The spirit of the Society’s Founder Blessed Frederic Ozanam as reflected, lived, and experienced by the members of the Society of St Vincent de Paul today.
Companions The people that the Society provides assistance to.
Conference The primary basic unit of the St Vincent de Paul Society. It is formed by a group of Vincentians.
Diocesan Central Council Coordinating body of Regional Councils and/or Conferences within a Diocese.
Lay Catholic Any Catholic except those who are either Bishops, Priests or Deacons.
Mini Vinnies A structured group of primary school students who, with the help of teachers, organise activities and projects to help those in need within their school and local community.
Regional Council Coordinating body for a group of Conferences within a geographic area.
Special Works A facility or service that is created out of a need that cannot be addressed within the normal scope of a Conference. Special Works are supported by a combination of Vincentians, volunteer members and employees.
State Council Highest coordinating body of the Society responsible for governance of the entire organisation in Queensland.
Vincentian Name given to people that are Conference members of the St Vincent de Paul Society.
Volunteer Members Name given to people who volunteer within the St Vincent de Paul Society.
Youth Conferences A structured Conference for Vincentians up to 25 years of age, who meet regularly, become involved in Society activities and focus on delivering a Special Work.
80 ST VINCENT DE PAUL SOCIETY QUEENSLAND
YOU CAN RESTORE HOPE FOR PEOPLE WHO HAVE LITTLE ELSE
Donate The Society’s major lifeline has been the generous financial assistance our loyal donors have given over the years. This support assists the many activities undertaken by the Society. Donations can be directed to a specific special work or general works. You can make a secure donation online or by calling 13 18 12.
Helping Hands The ‘Helping Hands’ program allows donors to make a periodical commitment to the work of the Society and receive only one tax-deductible receipt each year.
Membership and volunteering Become a member of a Conference or volunteer your time to assist people in need in your community.
Workplace giving Individuals or groups of employees can take part in this program by donating a small amount each fortnight, which is deducted from employee’s salaries by their payroll department, and then forwarded to the Society.
Corporate collaboration If you are a business looking to partner with a charity, you can contact the State Administration Office to discuss ways in which your company can support one of Australia’s largest and most respected charitable organisations.
Donate goods Donations of quality second hand clothing, furniture and household goods can be made at any Centre of Charity, or collected by contacting your local Vinnies Donation line.
Gifts in wills You can support those in need by making a bequest to the Society in your Will. Through remembering the Society in your Will, you will ensure your legacy lives on through the assistance your generosity provides.
Be a part of our online community at To discuss any of these opportunities www.vinnies.org.au to support the St Vincent de Paul Society Queensland and help us facebook.com/vinniesqld to provide hope to those who need it most, please call St Vincent de @VinniesQLD Paul Society State Administration Office on(07) 3010 1000 or visit @vinniesqld www.vinnies.org.au/qld or Ozcare Corporate Office 1800 OZCARE (1800 692 273) or visit www.ozcare.org.au