Making a Complaint to the Portfolio under the Canadian Victims Bill of Rights (CVBR)

Right to Information Right to Protection Right to Participation Right to Seek Restitution

Learn more about victim rights throughout Canada’s criminal justice system.

National Office for Victims Correctional Service of Canada Board of Canada Royal Canadian Mounted Canada Border Services Agency (NOV) (CSC) (PBC) Police (RCMP) (CBSA)

The NOV provides general The CSC’s National Victim The PBC makes decisions to The RCMP’s Victim Services The CBSA is required to follow information to victims of Services Program provides grant, deny, cancel, terminate program seeks to increase the CVBR during a CBSA-led federal offenders (serving a services to victims of federal or revoke parole for federal victim safety and victims’ level investigation into offences sentence of two years or more), offenders through dedicated offenders. The PBC also makes of participation in the criminal under the Immigration and criminal justice professionals Victim Services Officers (VSOs). parole decisions for offenders justice system. Refugee Protection Act (IRPA). and the general public about serving sentences of less than the corrections and conditional The CSC deals with complaints two years in all provinces and The RCMP deals with The CBSA deals with complaints release system. It deals with regarding a victim’s right to territories, except Alberta, complaints regarding a victim’s regarding a victim’s right to complaints regarding a victim’s information, protection, and , which right to information, information, protection, and right to information when participation, and restitution. have their respective parole protection, and participation. participation. requested from the NOV. boards. You may submit a complaint to You may submit a complaint to You may submit a complaint to You may submit a complaint to the CSC. You may also view the The PBC deals with complaints the RCMP or visit your local the CBSA. You may also view the NOV and/or view the CSC complaint process. regarding a victim’s right to RCMP detachment. You may the CBSA complaint process. complaint process. information, protection, and also view the RCMP complaint Contact information participation. process. Contact information Phone: 1-866-806-2275 Email: Email: victims-victimes@csc- You may submit a complaint to Contact information nationalofficeforvictims@ps- scc.gc.ca. the PBC and/or view the Phone: 1-866-432-5837 sp.gc.ca complaint process.

Contact information Phone: 1-866-789-4636 Email: victimcomplaints@pbc- clcc.gc.ca