From: Adriana Wilson To: Plunkett, Randall; BYRD, CARLA Cc: Tushar Patel; John Lee; Adriana Wilson Subject: RE: Broward County Request for Additional Information (LGC Global Energy FM); re: RFP No. BLD2117566P1, Janitorial Services at FLL Date: Monday, May 20, 2019 11:08:25 AM Importance: High
External Email: Do not reply, click links, or open attachments unless you recognize the sender's email address as legitimate and know the content is safe. Good morning Mr. Plunkett,
Please find the cross-reference matrix, as promised in my previous email:
Requested Information Page Number Group 1 Section 1 - Ability of Professional Personnel 6 1. Response to subsections d), e) and f) for the Chief Operating Officer 7 1. Response to subsections d), e) and f) for the Project Manager 9 1. Response to subsections d), e) and f) for the Quality Control Manager 12 and 14 2. All information for the Assistant Project Manager 15 2. All Information for the Shift Supervisor 17 3. Current Number of Full Time Employees on your company’s Payroll 19 Group 2 – Project Approach 20 1. Service Plan – response to all requested information for subsections 1) a) 20 thru 1) f). 2. Management Plan - response to subsection 2) c) for inspection procedures. 104 3. Company Equipment – response to all subsections 3)a) through 3)d) 125 4. Training Program - response to all subsections 4) a) thru 4) b). 128 Section 4 – Workload of the Firm 141 Group 2 Section 1 - Ability of Professional Personnel 6 1. Response to subsections d), e) and f) for the Chief Operating Officer 7 1. Response to subsections d), e) and f) for the Project Manager 9 1. Response to subsections d), e) and f) for the Quality Control Manager 12 and 14 2. All information for the Assistant Project Manager 15 2. All Information for the Shift Supervisor 17 3. Current Number of Full Time Employees on your company’s Payroll 19 Group 2 – Project Approach 20 1. Service Plan – response to all requested information for subsections 1) a) 20 thru 1) f). 2. Management Plan - response to subsection 2) c) for inspection procedures. 104 3. Company Equipment – response to all subsections 3)a) through 3)d) 125 4. Training Program - response to all subsections 4) a) thru 4) b). 128 Section 4 – Workload of the Firm 141
Please let me know if you have any questions.
Thanks in advance.
Best,
Adriana Wilson Proposal Coordinator
From: Adriana Wilson
Good morning Mr. Plunkett,
While the cover and header remains the same as the previously submitted proposal, we have responded to the requested information and included previously submitted resumes and other information for ease of reference. I will send you a cross reference matrix to ensure the evaluation team can easily identify the information required.
Best,
Adriana Wilson Proposal Coordinator
From: Plunkett, Randall
GROUP 1 & 2 Rental Car Submitted By: LGC Global Energy FM, LLC Center 7310 Woodward Suite 500 (RCC) Detroit, MI 48202 Terminal 10811 Bissonnet St, Suite A002, Houston, TX 77099 1,2,3,4
Attention: Randy Plunkett Carla Byrd
Submitted To: [email protected] [email protected]
Purchasing Division Broward County Aviation Department Aviation Maintenance Facility 3400 SW 2nd Avenue, 2nd Floor Ft. Lauderdale, FL 33315
Solicitation No.: BLD2117566P1 Due Date: April 18, 2019 Due Time: 02:00 P.M EDT Solicitation Title: Janitorial Services at FLL RFP No. BLD2117566P1, Janitorial Services at FLL Group 1 & Group 2
Table of Contents
Section 1 - Ability of Professional Personnel...... 6 1.1 Response to subsections d), e) and f) for the Chief Operating Officer, Project Manager, and Quality Control Manager ...... 6 1.1.1 Chief Operating Officer ...... 6 Experience in managing/supervising staff in similar size projects...... 7 Experience working within a facility where security, business, and operational sensitivities exist...... 7 Experience in managing staff on a 24/7 project where the facility is always occupied. .... 7 1.1.2 Project Manager...... 8 Experience in managing/supervising staff in similar size projects...... 9 Experience working within a facility where security, business, and operational sensitivities exist...... 9 Experience in managing staff on a 24/7 project where the facility is always occupied. .. 10 1.1.3 Quality Control Manager ...... 11 Experience in managing/supervising staff in similar size projects...... 12 Experience working within a facility where security, business, and operational sensitivities exist...... 12 Experience in managing staff on a 24/7 project where the facility is always occupied. .. 12 Experience in managing/supervising staff in similar size projects...... 14 Experience working within a facility where security, business, and operational sensitivities exist...... 14 Experience in managing staff on a 24/7 project where the facility is always occupied. .. 14 1.2 All information for the Assistant Project Manager and Shift Supervisors...... 15 1.2.1 Assistance Project Manager Resume...... 15 Individual’s title...... 16 Individual’s time with title...... 16 Individual’s time with company ...... 16 Experience in managing/supervising staff in similar size projects...... 16 Experience working within a facility where security, business, and operational sensitivities exist...... 17 Experience in managing staff on a 24/7 project where the facility is always occupied. .. 17 1.2.2 Shift Supervisor’s Resume...... 18 Individual’s title...... 19 Individual’s time with title...... 19
i RFP No. BLD2117566P1, Janitorial Services at FLL Group 1 & Group 2
Individual’s time with company ...... 19 Experience in managing/supervising staff in similar size projects...... 19 Experience working within a facility where security, business, and operational sensitivities exist...... 19 Experience in managing staff on a 24/7 project where the facility is always occupied. .. 19 1.3 Provide the current number of full-time employees on your company’s payroll...... 19 Section 2 - Project Approach ...... 20 2.1 Service Plan- response to all requested information for subsections 1) a) thru 1) f).... 20 2.1.1 Staffing Levels for Each Shift Intended for Terminals 1, 2, 3, and 4 and the RCC 20 2.1.2 Work Plan for Each Shift to Ensure Cleaning Standards are Met or Exceed Specifications...... 22 Staffing Proposal...... 23 2.1.3 Floor Care Plan in Order to Maintain High Quality Floor Surfaces...... 29 Objectives ...... 29 Floor Care Basics...... 29 Procedures: Basic Cleaning of Hard Floor Surfaces Dust Mopping ...... 29 Wet Mopping ...... 29 Procedures: Advanced Cleaning of Hard Floor Surfaces ...... 29 Dry Stripping ...... 30 Application of Floor Finish ...... 30 Wet Screening for Wood Floors ...... 30 Procedures: Basic Cleaning of Carpeted Floor Surfaces ...... 30 Procedures: Advanced Cleaning of Carpeted Floor Surfaces Carpet Cleaning ...... 31 FLOOR CARE BASICS...... 31 FLOOR TYPES ...... 31 TERMS USED...... 33 FLOOR CARE CATEGORIES...... 33 CARPET CONDITIONS...... 33 TRAFFIC FLOW...... 34 SELF CHECK...... 35 MOP HEAD EXCHANGE...... 36 SELF CHECK...... 36 WET MOPPING...... 37 SERVICE EQUIPMENT AND SUPPLIES ...... 37 GENERAL SAFETY GUIDELINES...... 37
ii RFP No. BLD2117566P1, Janitorial Services at FLL Group 1 & Group 2
WET MOPPING CHEMICALS...... 37 WET MOPPING PROCEDURES...... 38 SEPARATE MOPS ...... 39 OPERATING THE MACHINE ...... 40 THINGS TO WATCH FOR WHILE OPERATING THE MACHINE ...... 41 SELF CHECK...... 41 BURNISHING AND SPRAY BUFFING ...... 41 SERVICE EQUIPMENT AND SUPPLIES ...... 42 GENERAL SAFETY GUIDELINES...... 42 2.1.4 Restroom Care Plan ...... 74 2.1.5 High Cleaning Plan to Ensure the Facilities are Left Dirt and Dust Free in High Places and HVAC Vents...... 94 2.1.6 Capabilities to Respond to Emergency or Disaster Situations...... 100 Fire Alarms ...... 100 Water Pipe Breaks...... 100 Power Outages ...... 101 Overall Handling of Emergencies...... 101 2.2 Management Plan- response to subsection 2) c) for inspection procedures...... Error! Bookmark not defined. 2.2.1 Quality Management...... Error! Bookmark not defined. 2.2.2 Sample Quality Forms ...... Error! Bookmark not defined. Sample Inspection Checklist...... Error! Bookmark not defined. Sample Cleaning Checklist and Audit Tool...... Error! Bookmark not defined. Sample Quality Report Weekly Log...... Error! Bookmark not defined. Sample Non-Conformance Report...... Error! Bookmark not defined. Sample Punch List ...... Error! Bookmark not defined. Sample Weekly QA/QC Meeting Form...... Error! Bookmark not defined. 2.2.3 Sample Quality Reports ...... Error! Bookmark not defined. 2.2.4 Corrective Action Process...... Error! Bookmark not defined. 2.2.5 Preventive Action Process ...... Error! Bookmark not defined. 2.2.6 Alignment of Interests...... Error! Bookmark not defined. 2.2.7 Strategic Involvement ...... Error! Bookmark not defined. 2.2.8 Strong Management...... Error! Bookmark not defined. 2.2.9 Management Tools...... Error! Bookmark not defined. 2.2.10 Auditing ...... Error! Bookmark not defined.
iii RFP No. BLD2117566P1, Janitorial Services at FLL Group 1 & Group 2
2.2.11 QA/QC Personnel ...... Error! Bookmark not defined. Qualifications Summary ...... Error! Bookmark not defined. Onsite Management and Staff Communication for the FLL Custodial Cleaning Services Contract...... Error! Bookmark not defined. Offsite Management and Staff Communication for the FLL Custodial Cleaning Services Contract...... Error! Bookmark not defined. 2.3 Company Equipment- response to all subsections 3) a) thru 3) d). Error! Bookmark not defined. 2.3.1 Company’s Current Inventory of Heavy Equipment...... Error! Bookmark not defined. 2.3.2 Response Time for Mobilization of Each Piece of Equipment..... Error! Bookmark not defined. 2.3.3 Company’s Current Inventory of Machinery for Floor Care. Error! Bookmark not defined. 2.3.4 Office Equipment and Computer Software Programs ...... Error! Bookmark not defined. 2.4 Training Program- response to all subsections 4) a) thru 4) b). .... Error! Bookmark not defined. 2.4.1 LGC’s Custodial Training and Safety Manual ...... Error! Bookmark not defined. 2.4.2 Additional Training ...... Error! Bookmark not defined. Office Safety ...... Error! Bookmark not defined. Security ...... Error! Bookmark not defined. Safety ...... Error! Bookmark not defined. Trainer Qualifications ...... Error! Bookmark not defined. Topics Covered, Frequency, and Duration of Training ..... Error! Bookmark not defined. Goals & Objectives ...... Error! Bookmark not defined. Participants...... Error! Bookmark not defined. Program Timing...... Error! Bookmark not defined. Program Content - Custodial...... Error! Bookmark not defined. Entry Level ...... Error! Bookmark not defined. Supervisory ...... Error! Bookmark not defined. Program Content – Building Maintenance...... Error! Bookmark not defined. Entry-Level/Non-Management...... Error! Bookmark not defined. Basic Training ...... Error! Bookmark not defined. Security ...... Error! Bookmark not defined. Supervisory ...... Error! Bookmark not defined.
iv RFP No. BLD2117566P1, Janitorial Services at FLL Group 1 & Group 2
Program Content - Landscaping ...... Error! Bookmark not defined. Entry Level - Turf Maintenance...... Error! Bookmark not defined. Entry Level - Horticulture...... Error! Bookmark not defined. Supervisory - Turf Maintenance ...... Error! Bookmark not defined. Supervisory - Horticulture ...... Error! Bookmark not defined. Program Content - Snow Removal...... Error! Bookmark not defined. Entry Level ...... Error! Bookmark not defined. Supervisory ...... Error! Bookmark not defined. Program Content - General Safety...... Error! Bookmark not defined. Delivery ...... Error! Bookmark not defined. Evaluating Success...... Error! Bookmark not defined. Continuous Improvement ...... Error! Bookmark not defined. Additional Course List ...... Error! Bookmark not defined. Section 4 - Workload of the Firm ...... Error! Bookmark not defined. 4.1 Project Approach ...... Error! Bookmark not defined. 4.1.1 Conveniently Located to Serve You ...... Error! Bookmark not defined. 4.1.2 Staffing Plan...... Error! Bookmark not defined. 4.1.3 LGC Global Innovation Ctr., JV & Regional offices ...... Error! Bookmark not defined. 4.1.4 Team LGC Operational Approach ...... Error! Bookmark not defined. 4.1.5 Management Structure for Service Accounts...... Error! Bookmark not defined. 4.1.6 Work Plan/Scope of Work Understanding and Compliance...... Error! Bookmark not defined. Mobile App Trip Log ...... Error! Bookmark not defined. SlackApp for Communication ...... Error! Bookmark not defined. Cost Control...... Error! Bookmark not defined. 4.1.7 Statement of Qualifications ...... Error! Bookmark not defined.
v RFP No. BLD2117566P1, Janitorial Services at FLL Group 1 & Group 2
Section 1 - Ability of Professional Personnel
1.1 Response to subsections d), e) and f) for the Chief Operating Officer, Project Manager, and Quality Control Manager
1.1.1 Chief Operating Officer
Tushar Patel, Chief Operating Officer Years of Experience: 35+ Professional Experience Education: LGC Global Energy FM University of Detroit MBA Chief Operating Officer Business Administration Accomplished Executive with Domestic and International Certified PMP Project Experience in Global Operations, P&L, oversight, Product Marketing and Development, both start up and growth Management Institute organizations. Results-oriented, decisive leader with proven success in new market development and strategic positioning ITIL Certified for multi-billion dollar well diverse organization. Track record of increasing sales and growing market share by spearheading CORE COMPETENCIES the development of the two global footprints. Excel in dynamic, demanding environments while remaining pragmatic x Visionary Leadership and focused. x Program Management x Organizational and Responsible for over 75K plus employees globally, with 24X7 Operations Development Operations, Complex and High Security facilities x Key Partnership Development Experience in Complete Integrate Facility Management serving the following Market Sector, x Global Strategic Alliance Risk Management x Aviation Market: x High Stake Negotiations 9 Provides Facility Management services to 11 + x Budget/Sales Forecasting Airports globally, servicing 139 million x Strategic Market passenger annually. Planning 9 Oversight of CONRAC Facilities at Airports 9 24X7 High-Volume Operations 9 Secured Facilities Ɣ HealthCare Market: 9 23+ Hospital and Skilled Nursing facilities 9 Very Crucial Cleaning and Hygiene requirement 9 Infectious Diseases Control Environment 9 24X7 Operations Ɣ Education: 9 School District, Community Colleges, and Universities 9 24x7 Operations 9 High Volume Usage Facilities
6 RFP No. BLD2117566P1, Janitorial Services at FLL Group 1 & Group 2
Ɣ Automotive/Manufacturing 9 OEM Manufacturer – VW, FCA, Mercedes, etc. 9 24x5 Operations 9 High Volume Usage Facilities
Experience in managing/supervising staff in similar size projects.
Under the management and supervision of the corporation and its JV partner, Mr. Patel’s Facility Management division is responsible in providing Janitorial and other facility services to several clients like Airports, Department of Defense, State, and Local Municipalities. Our clients own and operate several high-volume and secured locations, like 11+ Airport facilities around the globe, highly secured Federal buildings, Department of Defense Base Operations, Parliament building, US Embassy.
At many of these clients, there are several hundred Team LGC employees work 24X7.
Current Employees in USA 350 - Asia 75,000 (all W2).
Experience working within a facility where security, business, and operational sensitivities exist.
For various Team LGC clients, security is very important. LGC provides services to clients at various security points at airport (Gate, TSA, Customs, and Immigration sections of major hubs).
Experienced in Physical and Digital security services, our employees come in contact with several sensitive operational details of our clients and it is very imperative to mange these in accordance to the facility Service Level Agreements (SLA) and Local and Federal Laws.
Experience in managing staff on a 24/7 project where the facility is always occupied.
Mr. Patel oversees the operations at locations where LGC provides that are operating at 24X7 basis and are Highly Secured facilities like Airports and Department of Defense Base Operations.
7 RFP No. BLD2117566P1, Janitorial Services at FLL Group 1 & Group 2
1.1.2 Project Manager
Chad N. Starnes, Account Project Manager Professional Experience Years of Experience: 24 LGC Global FM April 2018 -Present Account Project Manager Education: x Leads facilities maintenance operations of buildings University of Michigan – Flint, and properties at a single large site or multi-site units MI Business Administration with multiple levels of management span of control. x Leads the integration of processes within client Villanova University Six Sigma organizations to maintain and develop agreed services Green Belt Certification which support and improve financial and service effectiveness. "Dale Carnegie Course" Certification x Contributes to the delivery of strategic and operational objectives by reducing client’s facility costs, American Management and improving productivity, maximizing revenue Association - Developing generating opportunities and maintain the image of the Executive Leadership client’s organization. Certification x Ensures customers sites sustain a safe and efficient working environment, essential to the performance of their business. x Manages other core services, and/or logistics of business/operations services (e.g., HVAC, Refrigeration, Plumbing, Electrical, Kitchen Equipment, Handyman, Building and Structural, Janitorial, Landscaping, Snow and Ice removal). x Leads Account Management for locations for Retail, Restaurant, Automotive, Financial, and Higher Education Clients.
Caravan Facilities Management 2018 – April 2018 Account Manager
x Established additional revenue through current and new customer offerings. x Maintained long term business relationships with key Corporate leadership and at client service locations. x Developed diversified market strategies for additional growth with emphasis on Fortune 500 companies. x Oversee Caravan business operations. FCA/MOPAR, GM, Ford, and other specialized accounts. x Directed 120+ service accounts exceeding $140M in annual revenue. x Managed Corporate Labor Relations activities and processes.
8 RFP No. BLD2117566P1, Janitorial Services at FLL Group 1 & Group 2
x Managed/Operated multiple industrial and non-industrial FCA/MOPAR and GM facilities across the US. x Maintained scheduled meetings with the customer to discuss contractual scope, planning, cost savings initiatives, quality control, new business opportunities and customer satisfaction. x Consistently met and exceeded contractual metrics and cost savings requirements per service agreements. x Developed metrics for improved productivity, service levels, and profitability while driving down customer costs using data driven technology. x Leadership Span of Control for over 200 FTEs including Operation Directors, Operation Managers, Regional Service Managers, Field Technicians, Team Leads, Service Coordinators/Dispatchers, Estimators, Controller, Sr. Financial Analysis, Business Analysis, Project Manager, and HR Manager. x Grew Technician workforce from 120 to 168 in one year while reducing Overhead expense 10% by changing processes.
Knight Facilities Management Operations Director Internal Auditor Site Manager 2000-2008 1999 – 2000 1996-1999 x Managed Knight Facilities Management and Caravan /Knight Facilities Management contracts within the United States and Canada. Includes 10 Managers and 200 +UAW and CAW hourly employees x Managed multiple NFL, MLB and MLS Stadium facilities that includes 6 Managers and 500+ hourly support staff x Served as Internal Auditor for Knight Facilities in areas of timekeeping, billing, safety, quality and operational execution
Experience in managing/supervising staff in similar size projects.
Under the management and supervision of the Chief Operating Officer, Mr. Starnes provides management services for several clients like OEM like (GM, FCA, NISSAN, VW FORD), Airports, State and Local Municipalities. Mr. Starnes is experienced with our clients, who own and operate several high volume and secured locations, like Airport facilities around the globe, highly secured Parliament buildings, and US Embassies.
At many of these clients there are several hundred Team LGC employees work 24X7 which report to Mr. Starnes.
Experience working within a facility where security, business, and operational sensitivities exist.
Mr. Starnes is experienced in Physical and Digital security services. LGC provides services to clients at various security points at airports globally (Gates, TSA, Customs, and Immigrations of major hubs).
9 RFP No. BLD2117566P1, Janitorial Services at FLL Group 1 & Group 2
Experience in managing staff on a 24/7 project where the facility is always occupied.
Mr. Starnes is experienced providing services at various client location which are operating at 24X7 basis like the USA and Asia OEM Automotive Assembly plants and Highly Secured facilities like Airports and DOD Base Operations.
10 RFP No. BLD2117566P1, Janitorial Services at FLL Group 1 & Group 2
1.1.3 Quality Control Manager
Luis A. Guzman Project Quality Manager Years of Experience: 23 Background Education: Dr. Gilberto Concepcion de Mr. Guzman has over 23 years of experience in Gracia Janitorial and maintenance industry, he has extensive San Juan, PR. experience in all areas of Janitorial and has managed Several Facilities. Department of the Treasury Federal Law Enforcement x Wells Fargo Training Certificate x PNC x Comcast Language Fluency (English & x Palm Beach County Spanish) Dedicated, self-motivated Quality Control Manager, with many years of experience providing customer satisfaction.
Career Highlights
x Directly responsible for the activities of over 300 Janitorial employees within the State of Florida , responsible for facilities of between 2,000,000 and 2,500,000 square feet. x Managed and coordinated activities of workers engaged in Janitorial Services. x Managed over 700 Buildings including County Government Facilities. x Maintained and coordinated crew scheduling. x Recommended personal actions, such as hires and discharges, to ensure proper staffing. x Supplied site Buildings with the proper Janitorial Materials to ensure quality and timely delivery of service. x Maintained constant awareness of inventory on hand and movement of product. x Demonstrated and supported a high level of integrity. Represented Publix in a courteous and professional manner while interacting with all vendors, customers, and coworkers. x Partnered with other leadership to train, develop, and hold team accountable through proper execution of all necessary corrective action. x Opened and close the department as required. x Carried out the duties of other Supervisors in their absence as required. x Received and inspected product from delivery trucks and adhere to the company’s protocols and procedures to ensure quality standards for our customer. x Serves as a liaison with customers, ensuring that project milestones are met and appropriate resources are deployed to maintain customer satisfaction. x Maintain all aspects of Customer SLAs and KPIs
11 RFP No. BLD2117566P1, Janitorial Services at FLL Group 1 & Group 2
Experience in managing/supervising staff in similar size projects.
Mr. Guzman manages and supervises janitorial staff with regards to quality performance at similar projects, including Well Fargo, PNC, Comcast Palm Beach County, Airports, States, and Local Municipalities. Has managed operation at facilities size 2 to 2.5 Million square feet.
At many of these clients there are several hundred Team LGC employees work 24X7, Supported by Mr. Guzman’s oversight on quality matters.
Experience working within a facility where security, business, and operational sensitivities exist.
Mr. Guzman is experienced in Physical and Digital security services. Mr. Guzman manages Quality Control and Compliance department, as LGC Provide services to clients at various security points at airports (Gates, TSA, Customs, and Immigrations of major hubs).
Experience in developing and maintaining Contract Compliance Plan
Experience in managing staff on a 24/7 project where the facility is always occupied.
Mr. Guzman is experienced providing services at various LGC client locations that are operating at 24X7.
12 RFP No. BLD2117566P1, Janitorial Services at FLL Group 1 & Group 2
Geron Hendrickson-Javois, MBA, MM Project Quality Manager Years of Experience: 15
Education: Background Masters of Management Project Management, Colorado Tech Geron has 15 years of experience as a seasoned energy University and process technology professional. Highly experienced in process operations, maintenance, Masters of Business personnel and process safety, project management, Administration Operations and training and personnel development. Supply Chain Management, Colorado Tech University Innovative, resourceful decision maker and problem solver who applies a combination of technical Associates of Applied Science, knowledge, common sense and sound judgment in Process Technology, University of reaching practical/profitable solutions to complex the Virgin Islands business problems. He is well versed in OSHA regulations, industry best practices, and OEM guidelines and requirements. Awards and Accomplishments: Career Highlights Emerson Delta V Implementation x Developed, maintained, and worked with operations Solar Technical Training and maintenance budgets of up to $5 million Operations and Routine annually. Maintenance. x Successfully completed CAPEX projects ranging up to $200 Million Routine Maintenance Repair and Replacement x Lead team in the startup and commissioning of multiple plant facilities including backup generators, transformer, transfer switches, switchgears and instrumentation and electrical upgrades. x Installed, commissioned and operated Solar Centaur 50 gas turbine package including synchronization system and switchgear. x Project manager completing upgrade of Emerson Delta V DCS system including hardware and software upgrades, loop checks and verification, and programming x Lead team of plant operators including power and utilities operations creating of operating procedures, training and certification documents, and best practices for sustainable operations.
Experience
LGC Global Energy FM, LLC July 2018 to present Director of Operations - Energy
13 RFP No. BLD2117566P1, Janitorial Services at FLL Group 1 & Group 2
x Oversees the energy group providing services throughout the energy sector. Services are provided for upstream, midstream, downstream, energy and logistic companies. x Serves as a liaison with customers, ensuring that project milestones are met and appropriate resources are deployed to maintain customer satisfaction. x Maintain all aspects of Customer SLAs and KPIs
Experience in managing/supervising staff in similar size projects.
Mr. Javois assists in overseeing the quality of service of energy clients like Shell, BP, Energy Transfer, etc. He also oversees the quality of service of Airports, State, and Local Municipalities.
Mr. Javois supports our team members at contracts that operate on a 24/7 basis.
Experience working within a facility where security, business, and operational sensitivities exist.
Mr. Javois is experienced in Physical and Digital security services. Mr. Javois manages our Quality Control and Compliance department, as LGC Provide services to clients at various security points at airports (Gate, TSA, Customs, and Immigrations of major hubs). Mr. Javois is experienced as to the business needs of a high security facilities requirement.
Experience in developing and maintaining Contract Complaince Plan
Experience in managing staff on a 24/7 project where the facility is always occupied.
Mr. Javois is experienced providing services at various LGC client location which are operating at 24X7 basis like the USA and Asia Oil and Gas Refineries, and Highly Secured facilities like Airports and DoD Base Operations.
14 RFP No. BLD2117566P1, Janitorial Services at FLL Group 1 & Group 2
1.2 All information for the Assistant Project Manager and Shift Supervisors
1.2.1 Assistance Project Manager Resume
Larry Redfern Years of Experience: 39 Assistant Project Manager Education: Larry has gained extensive experience performing and Plumbing Contractor License managing facilities work for our clients in the Educational State of Michigan- License No. & Aviation industries, over the course of his 39-year career. 8108347 Larry is an exceptional problem-solver and decision maker Mechanical Contractor State of with diverse technical knowledge of construction trades, Michigan- License No. 71 09336 maintenance and operations. Apprenticeship for the Occupation of Plumbing issued He has a thorough knowledge of state and local building by the United States Department codes. He was appointed as Commissioner of the of Labor, Bureau of Construction Safety Standards Commission (MIOSHA) Apprenticeship Training for three terms by Governor Jennifer Granholm of the State of Michigan and served one term as Vice-Chair of the Supervisory Training Course MIOSHA Commission. Certificate issued by Plumbing and Heating Industry of Detroit, Core Competencies that Drive Results Institute of Construction Management x Regulatory Compliance x Vendor/Union Negotiations/Relations Supervisory Training Certificated Wayne State x Lean Maintenance/QS-9000 University x Team Mentoring and Development x Vendor Management Technician Type 2, 3, Certificate x Start-up /Turnaround Management of Completion issued by the Air x Strategic/Tactical Planning Conditioning & Refrigeration x Continuous Improvement Institute x System Integration Lawrence Institute of Technology Creating Efficiencies through Expertise and Operational Enhancements
Client-Focused Leadership – a strong background directing technically complex, mission critical, 24/7 operations.
Cost Reduction/Lean Initiatives – Implemented process improvement initiatives that lowered the cost of services, despite inflationary pressure, by the establishment of quality standards and proven measurements/metrics.
15 RFP No. BLD2117566P1, Janitorial Services at FLL Group 1 & Group 2
Responsible to provide the leadership and management of (128) Detroit Public School locations in excess of 13 Million square feet, and a contract valued at approximately $39M annually, and 38 million student annually
Delivered expertise in assessing organizational needs and culture to develop initiatives that create operational efficiencies, facilitate growth and consistently reverse counter-productive trends. Exceptional record in managing large multi-location and start-up/restructuring operations, while improving systems and maintaining regulatory compliance.
x Contribute to the delivery of strategic and operational objectives by reducing facility costs, and improving the productivity, revenue generating capacity and image of the entire organization. x Ensure a safe and efficient working environment, essential to the performance of the business. x Manage facilities operations of maintenance services Custodial and Grounds, at multiple locations x Lead staff, interviewing and hiring new employees, communicating daily with facility management team x Report service level, maintenance and monitoring the operation of all utility systems such as heating, ventilating and air. x Review Budgets, Work Schedule, communicated work status, while ensuring on time completion of all projects and repairs. x Identified and resolving project issues and constraints, as well as provide Building Code Compliance information for all required work. Extensive experience in Six Sigma/Lean Manufacturing/Lean Maintenance, Kaizen and TPM Principals that drove results.
Individual’s title
Director of Operation
Individual’s time with title
8 Years
Individual’s time with company
8 Years
Experience in managing/supervising staff in similar size projects.
Larry is experienced in managing multiple facilities (128) with a total of 640 FTE a single customer location servicing 38 million Students Annually.
16 RFP No. BLD2117566P1, Janitorial Services at FLL Group 1 & Group 2
Experience working within a facility where security, business, and operational sensitivities exist.
Larry is experienced with all the security and operational sensitivity with all our clients.
Experience in managing staff on a 24/7 project where the facility is always occupied.
Larry has extensive experience in 24X7 Operations.
17 RFP No. BLD2117566P1, Janitorial Services at FLL Group 1 & Group 2
1.2.2 Shift Supervisor’s Resume
Angela Brantley Years of Experience: 25 Shift Supervisor Education: Angela has extensive experience performing and managing University of Phoenix facilities work for educational institutions over the course of Business Management her 25-year career. Graduated 03/2007 She has worked for Detroit Public Schools and was Wayne State University instrumental for the complete facility management for Detroit, MI – 09/1989 to Detroit Public Schools Community District which include a 01/1992 leadership role in Custodial and Maintenance Services. Training: Played a critical role in the ongoing transformation of the Lean Six Sigma – Greenbelt Detroit Public Schools Community District as it related to all PeopleSoft CMMS City, Fire and Health and Safety building inspections and HR/Financial systems city compliance issues. She created and maintained most administrative reporting for the PPO department. Maximo and School Dude CMMS Systems Skilled at assessing organizational needs to create operational efficiencies and facilitate growth. Responsible to Stephen Covey Leadership oversee the Custodial and Facility Management of (128) Training – Butchers Detroit Public School locations, totaling over 13M square Management Courses feet. Resourceful at building cross-functional teams. Resilient Floor, Carpet and Space Care Certified Contribute to the delivery of strategic and operational objectives by reducing facility costs, and improving the Advance Project Management productivity, revenue generating capacity and image of the Certification (Test pending) entire organization.
Lock out/Tag-out training Ensure a safe and efficient working environment, essential to Asbestos Awareness Training the performance of the business. Integrated Pest Management Manage facilities operations of maintenance services custodial and grounds, at multiple locations Certified Pool Operators License expires 2020 Lead staff, interviewing and hiring new employees, communicating daily with facility management team
Instrumental in the ongoing transformation of Detroit Public Schools Community District as it relates to all City, Fire and Health and Safety building inspections and city compliance issues. Assists in tracking all reporting and supplies information to Senior Cabinet to relay back to the City of Detroit Building and Safety Department.
A key DPS team member in managing the overall performance of our current three facility service providers to ensure specifications are maintained at agreed level or better.
18 RFP No. BLD2117566P1, Janitorial Services at FLL Group 1 & Group 2
Directs the day-to-day Custodial and Physical Plant Operations, ensuring that contractual specifications are captured daily/monthly and addresses any complaints and concerns that arise.
Supports and ensures the District’s Program Supervisor
Individual’s title
Director of Custodial Management
Individual’s time with title
8 years
Individual’s time with company
1 year
Experience in managing/supervising staff in similar size projects.
Has Supervised and managed 14 million square feet annually.
Experience working within a facility where security, business, and operational sensitivities exist.
Angela is experienced with all the security and operational sensitivity with all our clients.
Experience in managing staff on a 24/7 project where the facility is always occupied.
Angela is experience with managing multiple facilities (128) with a total of 640 FTE a single customer location servicing 38 million Students Annually
1.3 Provide the current number of full-time employees on your company’s payroll.
W2 Employees United States 367 Asia 75,039 1099 Employees United States 53 Asia 2,492
19 RFP No. BLD2117566P1, Janitorial Services at FLL Group 1 & Group 2
Section 2 - Project Approach
2.1 Service Plan- response to all requested information for subsections 1) a) thru 1) f).
2.1.1 Staffing Levels for Each Shift Intended for Terminals 1, 2, 3, and 4 and the RCC
20 RFP No. BLD2117566P1, Jan RFP No. BLD2117566P1, Janitorial Services at FLL Group 1 & Group 2
2.1.2 Work Plan for Each Shift to Ensure Cleaning Standards are Met or Exceed Specifications
An airport building is a vast facility. A single terminal may span 300,000 to 900,000 square feet while its ceilings may rise up to two stories high and the walls may consist primarily of glass. While all of these things add up to a spacious open facility that keeps the thousands of travelers passing through feeling comfortable, it also totals up to a massive space to maintain and keep clean.
“There are a number of factors that pose challenges when trying to keep an airport clean. One is the simple fact that airports can be extremely busy … and schedules change a lot. Cleaning crews are tasked to work around large volumes of people”.
With qualified staff, we provide 24/7 cleaning services to ensure clean and hygiene at FLL airport.
We offer cleaning services in the following areas at the Airports:
x Entire departures area incl. terminals x Entire Arrival areas incl. Baggage claim x Sanitary facilities and baby changing rooms x Shops and restaurants x Lounges x Offices and administration x Airside and Cityside x Customs and Immigrations x TSA and other Security Cabins x ConRACs x Parking Lots x Out Building (Maintenance, Hangers etc.) x Transportation Services
22 Staffing ProposalStaffing
STAFFING SCHEDULE
FOR
Terminal 1
IN
TBD
Instructions:
Each cell represents a 30 minute time period. For each time period, In please the example, input the 2 employeesnumber of employeesare working manning from 0300 that to position. 0530 and 5 employees from 0530 to 0930.
If staffing differs on various days of the week, make a copy of this tab and label it with the corresponding day(s).
SERVICE PROVIDER: LGC Global FM, LLC BID DATE: 5/20/2018
HRS PER
POSITION 0100 0200 0300 0400 0500 0600 0700 0800 0900 1000 1100 1200 1300 DAY 1400 FTE1500 1600 1700 1800 1900 2000 2100 2200 2300 2400
EXAMPLE POSITION 2 2 2 2 2 5 5 5 5 5 5 5 5 25 4 RFP No. BLD2117566P1, Janitorial ServicesatFLL RFP Janitorial No.BLD2117566P1, Supervisor 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 44.402 2 27.79 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2
Custodial Staff 57 57 57 57 57 57 57 57 19 19 19 19 19 19 19 19 19 19 19 19 22 22 15 15 15 758.5015 15 133.1015 15 15 15 22 22 22 22 22 22 22 22 22 57 57 57 57 57 57 57 57
Manager 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 17.761 1 13.12 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1
Admin / HR 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 17.041 1 12.99 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1
QA / QC 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 17.041 1 12.99 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1
0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00
Total 61 61 61 61 61 61 61 61 23 23 23 23 23 23 23 23 23 23 23 23 26 26 19 19 19 19 19 19 19 19 19 26 26 26 26 26 26 26 26 26 61 61 61 61 61 61 61 61 854.74 150.0 Group 1&2
23 STAFFING SCHEDULE
FOR
Terminal 2
IN
TBD
Instructions:
Each cell represents a 30 minute time period. For each time period, pleaseIn the example,input the 2number employees of employees are working manning from 0300that position.to 0530 and 5 employees from 0530 to 0930.
If staffing differs on various days of the week, make a copy of this tab and label it with the corresponding day(s).
SERVICE PROVIDER: LGC Global FM, LLC BID DATE: 5/20/2018
HRS PER
POSITION 0100 0200 0300 0400 0500 0600 0700 0800 0900 1000 1100 1200 1300 DAY1400 FTE1500 1600 1700 1800 1900 2000 2100 2200 2300 2400
EXAMPLE POSITION 2 2 2 2 2 5 5 5 5 5 5 5 5 25 4
Supervisor 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 44.402 2 7.792 2 2 ServicesatFLL RFP Janitorial No.BLD2117566P1, 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2
Custodial Staff 14 14 14 14 14 14 14 14 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 199.505 5 35.015 7 7 7 7 7 7 7 7 7 7 7 7 14 14 14 14 14 14 14
Manager 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 17.761 1 3.121 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1
Admin / HR 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 17.041 1 2.991 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1
QA / QC 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 17.041 1 2.991 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1
0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00
Total 18 18 18 18 18 18 18 18 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 11 11 11 11 11 11 11 11 11 11 11 11 18 18 18 18 18 18 18 295.74 51.9 Group 1&2
24 STAFFING SCHEDULE
FOR
Terminal 3
IN
TBD
Instructions:
Each cell represents a 30 minute time period. For each time period, In the pleaseexample, input 2 employees the number are of working employees from manning 0300 to that 0530 position. and 5 employees from 0530 to 0930.
If staffing differs on various days of the week, make a copy of this tab and label it with the corresponding day(s).
SERVICE PROVIDER: LGC Global FM, LLC BID DATE: 5/20/2018
HRS PER
POSITION 0100 0200 0300 0400 0500 0600 0700 0800 0900 1000 1100 1200 DAY 1300 FTE1400 1500 1600 1700 1800 1900 2000 2100 2200 2300 2400 RFP No. BLD2117566P1, Janitorial ServicesatFLL RFP Janitorial No.BLD2117566P1, EXAMPLE POSITION 2 2 2 2 2 5 5 5 5 5 5 5 5 25 4
Supervisor 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 244.40 2 2 7.792 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2
Custodial Staff 20 20 20 20 20 20 20 20 6 6 6 6 6 6 6 6 6 6 6 7 7 7 7 266.507 7 7 46.777 7 8 8 8 8 8 8 8 8 8 8 8 8 8 20 20 20 20 20 20 20
Manager 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 117.76 1 1 3.121 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1
Admin / HR 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 117.04 1 1 2.991 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1
QA / QC 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 117.04 1 1 2.991 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1
0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 Group 1&2 Total 24 24 24 24 24 24 24 24 10 10 10 10 10 10 10 10 10 10 10 11 11 11 11 11 11 11 11 11 12 12 12 12 12 12 12 12 12 12 12 12 12 24 24 24 24 24 24 24 362.74 63.7
25 STAFFING SCHEDULE
FOR
Terminal 4
IN
TBD
Instructions:
Each cell represents a 30 minute time period. For each time period, please In input the example, the number 2 employees of employees are workingmanning from that position.0300 to 0530 and 5 employees from 0530 to 0930.
If staffing differs on various days of the week, make a copy of this tab and label it with the corresponding day(s).
SERVICE PROVIDER: LGC Global FM, LLC BID DATE: 5/20/2018
HRS PER
POSITION 0100 0200 0300 0400 0500 0600 0700 0800 0900 1000 1100 1200 1300 1400 DAY1500 FTE1600 1700 1800 1900 2000 2100 2200 2300 2400
EXAMPLE POSITION 2 2 2 2 2 5 5 5 5 5 5 5 5 25 4
Supervisor 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 24.001 1 4.211 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1
Custodial Staff 28 28 28 28 28 28 28 28 7 7 7 7 7 7 7 7 7 7 7 12 12 12 12 12 12 12 12 12 380.5012 12 66.7712 12 ServicesatFLL RFP Janitorial No.BLD2117566P1, 12 12 12 12 12 12 12 12 12 28 28 28 28 28 28 28
Manager 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 17.761 1 3.121 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1
Admin / HR 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 17.041 1 2.991 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1
QA / QC 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 17.041 1 2.991 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1
0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00
Total 31 31 31 31 31 31 31 31 10 10 10 10 10 10 10 10 10 10 10 15 15 15 15 15 15 15 15 15 15 15 15 15 15 15 15 15 15 15 15 15 15 31 31 31 31 31 31 31 456.34 80.1 Group 1&2
26 STAFFING SCHEDULE
FOR
RCC
IN
TBD
Instructions:
Each cell represents a 30 minute time period. For each time period, please In input the example,the number 2 employeesof employees are manningworking fromthat position. 0300 to 0530 and 5 employees from 0530 to 0930.
If staffing differs on various days of the week, make a copy of this tab and label it with the corresponding day(s).
SERVICE PROVIDER: LGC Global FM, LLC BID DATE: 5/20/2018
HRS PER
POSITION 0100 0200 0300 0400 0500 0600 0700 0800 0900 1000 1100 1200 1300 1400 DAY1500 FTE1600 1700 1800 1900 2000 2100 2200 2300 2400
EXAMPLE POSITION 2 2 2 2 2 5 5 5 5 5 5 5 5 25 4
Supervisor 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 12.001 1 1 2.111 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 RFP No. BLD2117566P1, Janitorial ServicesatFLL RFP Janitorial No.BLD2117566P1, Custodial Staff 9 9 9 9 9 9 9 9 3 3 3 3 3 3 3 3 3 3 3 4 4 4 4 4 4 4 4 4 128.004 4 422.46 4 4 4 4 4 4 4 4 4 4 9 9 9 9 9 9 9
Manager 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 17.761 1 1 3.121 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1
Admin / HR 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 17.041 1 1 2.991 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1
QA / QC 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 17.041 1 1 2.991 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1
0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00
Total 12 12 12 12 12 12 12 12 5.7 5.7 5.7 5.7 5.7 5.7 5.7 5.7 5.7 5.7 5.7 6.7 6.7 6.7 6.7 6.7 6.7 6.7 6.7 6.7 6.7 6.7 6.7 6.7 6.7 6.7 6.7 6.7 6.7 6.7 6.7 6.7 6.7 12 12 12 12 12 12 12 191.84 33.7 Group 1&2
27 STAFFING SCHEDULE
FOR
Common Areas
IN
TBD
Instructions:
Each cell represents a 30 minute time period. For each time period, In the please example, input 2 employeesthe number are of employeesworking from manning 0300 tothat 0530 position. and 5 employees from 0530 to 0930.
If staffing differs on various days of the week, make a copy of this tab and label it with the corresponding day(s).
SERVICE PROVIDER: LGC Global FM, LLC BID DATE: 5/20/2018
HRS PER
POSITION 0100 0200 0300 0400 0500 0600 0700 0800 0900 1000 1100 1200 DAY1300 FTE1400 1500 1600 1700 1800 1900 2000 2100 2200 2300 2400 RFP No. BLD2117566P1, Janitorial ServicesatFLL RFP Janitorial No.BLD2117566P1, EXAMPLE POSITION 2 2 2 2 2 5 5 5 5 5 5 5 5 25 4
Supervisor 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 12.001 1 2.111 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1
Custodial Staff 22 22 22 22 22 22 22 22 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 296.507 9 52.039 9 9 9 9 9 9 9 9 9 9 9 9 9 9 22 22 22 22 22 22 22
Manager 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 17.761 1 3.121 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1
Admin / HR 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 17.041 1 2.991 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1
QA / QC 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 17.041 1 2.991 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1
0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 Group 1&2
Total 25 25 25 25 25 25 25 25 9.7 9.7 9.7 9.7 9.7 9.7 9.7 9.7 9.7 9.7 9.7 9.7 9.7 9.7 9.7 9.7 9.7 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 12 25 25 25 25 25 25 25 360.34 63.2
28 RFP No. BLD2117566P1, Janitorial Services at FLL Group 1 & Group 2
2.1.3 Floor Care Plan in Order to Maintain High Quality Floor Surfaces
Objectives
Floor Care Basics
The custodian will be able to: 1. Identify each floor type. 2. List floor types in Custodial Areas. 3. Define floor care terms. The custodian will be able to: a. List four categories of floor care giving examples of each. b. Describe how carpet condition affects initial cleaning. c. Describe frequency of cleaning based upon traffic flow.
Procedures: Basic Cleaning of Hard Floor Surfaces Dust Mopping
The custodian will be able to: 1. Identify and care for the following dust mopping equipment: Wooden handle with clasp and oil treated dust mop heads in various sizes, delivered on frames. 2. Select the correct mop head size and attach the mop head with frame to the handle. 3. Correctly demonstrate side to side, down and back, and one handed dust mopping techniques without lifting the mop head from the floor and maintaining the same leading edge. 4. Demonstrate a “C” turn and explain why it is necessary. 5. Demonstrate the “sand stroke” and explain why it is necessary. 6. Explain where to leave collection points and why. 7. Explain why dust mop heads are oil-treated and why they are a fire hazard. Demonstrate correct storage for both clean and dirty mop heads. 8. Correctly clean out a mop head using a mop brush. 9. State mop head exchange procedures.
Wet Mopping
The custodian will be able to: 1. Identify the chemicals used for wet mopping; describe where they are used, and how to mix them in the correct proportions according to label directions and calibrations on the mop tank. 2. Demonstrate the figure 8 and the thrust methods of wet mopping, and explain why the figure 8 method is better than the thrust method. Procedures: Advanced Cleaning of Hard Floor Surfaces
Wet Stripping
The custodian will be able to: 1. Identify the use and care of the chemicals, supplies, and equipment used for wet stripping for particular floor types.
29 RFP No. BLD2117566P1, Janitorial Services at FLL Group 1 & Group 2
2. List the duties of each person in the two person method of wet stripping. Explain the four person method of wet stripping listing the duties of each person and giving reasons for using thismethod. 3. Mix floor stripper to the correct dilution using calibrations on the mop tank. 4. Prepare the area to be stripped by posting wet floor signs then dust mopping. 5. List the steps for wet stripping: a) lay stripper, b) check finish break down, c) scrub and pick up dirty stripper solution, d) visually check for remaining finish, e) flood rinse and pick up, f) hand test, g) damp mop, and h) let the floor dry. 6. Explain how to remove finish in corners where the machine won’t go. 7. List four (4) reasons for failure of a stripping job.
Dry Stripping
The custodian will be able to: 1. Explain where and why the dry stripping procedure is used. 2. Identify the use and care of the chemicals, supplies, and equipment used in dry stripping. 3. Explain or demonstrate the dry stripping procedure. 4. List areas where dry stripping is not allowed.
Application of Floor Finish
The custodian will be able to: 1. Explain how to apply floor finish to a prepared smooth floor, including the trim. 2. List the three (3) most probable reasons for a floor finishing job to fail. 3. Explain why and where patching is used. 4. Identify the use and care of the chemicals, supplies, and equipment used in patching.
Wet Screening for Wood Floors
The custodian will be able to: 1. List the chemicals used to wet screen and finish a wood floor. 2. Describe the rinse methods. 3. Explain each person’s responsibilities in applying the finish. 4. Define abrading. 5. State dry time for the floor finish.
Procedures: Basic Cleaning of Carpeted Floor Surfaces
Spot and Stain Removal
The custodian will be able to: 1. Explain the basic steps of spot and stain removal and the importance of each step. 2. Describe how to keep a stain from spreading. 3. Explain how to use the Spot Guide (also called “Stain Removal Chart”), to identify the proper chemical to apply to a particular spot or stain. 4. State the procedure of gum removal from carpets, rugs, and chairs.
30 RFP No. BLD2117566P1, Janitorial Services at FLL Group 1 & Group 2
Procedures: Advanced Cleaning of Carpeted Floor Surfaces Carpet Cleaning
The custodian will be able to: 1. Explain and demonstrate two methods of surface shampooing carpet. 2. Define carpet extraction and explain why it is necessary.
Symbols used: = Prohibited
= Equipment and Supplies
= Safety warning
FLOOR CARE BASICS
Basic floor care includes routine cleaning and maintenance care. Advanced care includes initial care and through cleaning. Advanced care is project work.
FLOOR TYPES
The procedures used in floor care are dependent upon the type of flooring.
Hard floor surfaces Type What it looks like Example buildings Asbestos tiles Commonly manufactured in 9” squares. CC, OH, MEB Older tile product. Ceramic Tile A hard-wearing material for floor USB, OH, DSB,TIC tile, it can be unglazed or glazed. Concrete A very hard floor made of poured FH, DSB, OH, USB concrete. It may or may not have a finish. Cork The flooring may have flex to it as you ABW, CB step across it. Hardwood Made from hardwood, it could be a TB, WL, HH variety of wood types or just one wood
31 RFP No. BLD2117566P1, Janitorial Services at FLL Group 1 & Group 2
Hard floor surfaces Type What it looks like Example buildings type. It can dent.
Laminate May look like wood or stone but is AJB actually made of synthetic materials. It has a dense inner core with fused on layers of outer material. It is dent resistant. Linoleum Flooring made from solidified linseed CLSB, WL, OH oil with wood or cork dust on a backing. It is installed in sheets. It can be many different colors or patterns. It is a natural product. Rubber It can be installed as tiles or in sheets USB, BLB, BCSB over floors or in stairwells. It has some flex to it. Stone It comes in a variety of sizes & shapes SC, PHARM but is generally tiles. Terrazzo It is a faux marble material. SC, OH, TIC, LIB VCT Vinyl Composition Tiles. Can LIB, MERF, DSB look like stone, wood, or concrete. Vinyl A solid sheet of vinyl over the floor. It MRF may look like linoleum but requires different care. It is a synthetic product. Epoxy Finish A urethane-based, Hi-Gloss finish DSB, LIB suited for use as topcoat on floors that gives added abrasion resistance and a wet-look shine. Sports Flooring CRWC High impact CRWC sports flooring
Carpeted Floor surfaces Type What it looks like Example buildings Carpet Roll Carpet laid down from a large roll. LIB Carpet Tiles Carpet laid down in squares. A single USB square can be replaced without replacing the entire floor area.
32 RFP No. BLD2117566P1, Janitorial Services at FLL Group 1 & Group 2
TERMS USED
Terms commonly used in floor care
Dust mopping—Removing dust from a floor with a dust mop Wet mopping—Cleaning a floor with a wet mop
Vacuuming—Using a motorized machine to suction dirt and dust from floors. Extracting— Applying water to a carpet to clean it and suctioning the water back into the machine Burnishing—Smoothing or polishing a hard-surface floor.
Buffing—Polishing or shining a hard-surface floor. Stripping—Removing finish from a hard- surface floor.
Finishing—Applying a seal, a wax, or a combination seal/wax to a floor to protect it and make it shine. Scrubbing—Removing dirt and grime with auto scrubber or hand mopping floor.
Dry screening—Removing finish from a dry wood floor using a screen (mesh disc) on a floor machine. Wet screening—Applying finish to a wet wood floor using a screen on a floor machine.
Microfiber flat mopping—Mopping a floor, either wet or dry, with a mop that holds a flat man- made mop head. Shampooing—agitate to bring soil to the surface. Extracting follows.
FLOOR CARE CATEGORIES
There are four categories of floor care:
1. Initial Care: After installation, the floor is thoroughly cleaned and a protectant is applied. For carpeting, the condition of the carpet is a factor in just what is considered thoroughly cleaned. 2. Routine Cleaning: Light soil is removed with a vacuum or mop. Spots and stains are removed. The floors look fresh. The cleaning products used do not add a coating to the floor. 3. Maintenance Care: The floor is renewed using a method that brings back the floor to look fresh (hard surfaces only.) 4. Thorough Cleaning: The floor finish is removed and reapplied on hard surfaces. Carpets are extracted. Initial care is repeated to start the cycle again.
CARPET CONDITIONS
In carpeted areas, the initial care and/or thorough care depends upon the condition of the carpeting.
Excellent Brand new carpet or carpet without traffic patterns. No detergent residue and few spots.
Good Traffic patterns showing light soiling. Some spots and stains.
33 RFP No. BLD2117566P1, Janitorial Services at FLL Group 1 & Group 2
Fair Overall soiling with traffic pattern showing heavy soiling. Many spots and stains.
Poor Carpet heavily soiled. Much detergent residue and many spots and stains.
Condition Vacuum Spot Clean Shampoo Extract
Excellent x x
Good x x
Fair x x x x
Poor x x x x
TRAFFIC FLOW
The frequency with which each category is done is dependent on the level of traffic in the area.
Low Very little traffic during most hours (e.g., office, executive areas).
Medium Always some traffic in the area (e.g., office corridors).
High Area has heavy traffic at all times or is an entryway. Large numbers of people move through the area during rush hours (e.g., major hallways, entrances, elevators).
Routine Routine Maintenance Thorough Thorough Level of Maintenance Cleaning Cleaning Care Hard Cleaning Cleaning traffic Care Carpets Hard Floors Carpets Floors Hard floors Carpets
Every 4 – 7 Low Weekly Twice a year Twice a year Every 2 years Once a year days
Every 2 -4 Every 2 Twice a Medium Weekly 4 times a year Once a year days months year
Every 6 Every other High Daily As serviced Every month Twice a month months month
If you need help, ask your Custodian II or Coordinator. Time frames may differ based on foot traffic.
34 RFP No. BLD2117566P1, Janitorial Services at FLL Group 1 & Group 2
SELF CHECK
1. How often should you thoroughly clean carpet in each of these cases? Low traffic medium traffic high traffic
HARD FLOORS
HARD FLOOR SURFACES BASIC CLEANING
Basic cleaning of hard floor surfaces includes routine cleaning and maintenance care. Methods used are dust mopping and wet mopping with a mop or a scrubber. DUST MOPPING
Routine cleaning of smooth floors begins with dust mopping. Dust mopping removes dry surface debris, dirt, and dust in preparation for wet mopping. Dust mopping, wet mopping, and auto scrubbing are also used before you start any other smooth floor maintenance care, such as spray buffing or stripping. Dust mopping is also used after buffing. SERVICE EQUIPMENT AND SUPPLIES
Equipment Safety Supplies
Pre-oiled Dust mop
Dust Pan
Brush to clean mop head
GENERAL SAFETY GUIDELINES
Oil can make surfaces slippery. Remove mop head from handle before placing it on a cart. Place mop head in plastic cover. DUST MOPPING PROCEDURE
1. Move the oiled mop on the floor without lifting it up. (The oil on the mop head attracts dirt.) Keep the same leading edge and make “C” turns. This keeps the dirt at the front of the dust mop. The only exception to this method is the “sand stroke” where a snapping action is used to keep sand from rolling under and out the back edge of the dust mop. 2. The mop can be moved from side to side or down the area and back.
35 RFP No. BLD2117566P1, Janitorial Services at FLL Group 1 & Group 2
3. Always use the same leading edge until the mop is brushed out with a mop brush. After brushing you may swivel the mop head for a clean leading edge. Brush out the mop head frequently while you work either over the dirt pile or into your cart waste container. 4. Directing the dust mop with one hand and making “C” turns allows you to move furniture with the other hand as you proceed. 5. To get into small spaces, turn the dust mop on edge. This allows the mop to fit into areas such as between walls and filing cabinets. 6. Leave collection points near the door or in the hallway out of traffic. Avoid making collection points in well-ventilated areas that will scatter the dust and dirt. 7. When dust mopping is complete, remove the mop head. Brush out the mop head a final time. Pick up the dirt with a counter brush and dustpan. Store the mop by hanging it up or standing it on your cart covered with a plastic liner. The plastic bags that newly laundered mop heads come in are there to hold the treatment in the mop. When the mop head is left out in the air, the treatment evaporates. If you find a mop head that is over-treated, let it stand uncovered for 24 hours before you use it.
Oil treatment will damage walls and floors, or any other absorbent surface. Do lh i lll ii fl f
MOP HEAD EXCHANGE
Mop heads must be changed weekly but if a mop becomes very dirty between changes it can be exchanged with an extra mop head in stock. Extra mops are ordered for just such problems. In the winter many buildings add extra mop heads to their order due to the amount of sand, salt and water.
Laundry delivers a set amount of pre-oiled mop heads every week.
Turn in old (dirty) heads the night before the new ones are delivered by laundry. Check with your CII or Coordinator for the delivery date in your area. Use a stiff bristle brush to "brush” out much of the dirt that is trapped on the dust mop.
Most buildings have a room with a container just for dirty dust mops. Laundry delivers the clean mops in a laundry cart or in trash bags depending on the number of mops being delivered.
SELF CHECK
1. What is the purpose of dust mopping? 2. Describe the following dust mopping methods: sand stroke “C” turn 3. What is the purpose of oil treatment in laundered dust mop heads?
36 RFP No. BLD2117566P1, Janitorial Services at FLL Group 1 & Group 2
4. How should dust mop heads be stored when not in use on your cart? Why? 5. Where should dust mops delivered from Laundry or waiting to be picked by Laundry be stored?
WET MOPPING
In addition to dust mopping, proper smooth floor cleaning involves routine wet mopping procedures. Dust mopping involves removal of loose dirt from the floor, where wet mopping or auto scrubbing will remove spots, spills, and soil, which are stuck to the floor surface. In addition to providing a clean appearance while protecting the floor, wet mopping is also a necessary step in preparing the floor surface for other maintenance care such as spray buffing.
SERVICE EQUIPMENT AND SUPPLIES
Equipment Safety Supplies Wet mop & Wet floor Disinfectant Cleaner General Purpose sign Cleaners Neutral Cleaners Mop Bucket and wringer Or Flat mop Goggles Gloves Or
Auto scrubber
GENERAL SAFETY GUIDELINES
Post a Wet Floor sign. Wear goggles and gloves when mixing cleaners. Read the MSDS for the chemical used.
WET MOPPING CHEMICALS
Disinfectant Cleaner (Virex) is a germicidal detergent and counteracts odor.
General Purpose Cleaners (GP Forward) are for general and above the floor cleaning. These cleaners are suitable for use on any water-safe surface. They are generally alkaline-based and are composed of synthetic organic detergents. These cleaners are non-caustic and leave a pleasant fragrance.
Neutral Cleaners (Stride) are detergents that are non-dulling, film-free, and low-foaming with a neutral pH. They are suitable for use on any type of smooth flooring or on water-safe above the floor surface. Neutral cleaners should not be used where disinfecting is required.
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UHS Cleaners (UHS Floor Cleaner) are high-powered cleaners for UHS Floor Care Systems. UHS cleaners are specifically formulated to clean burnished, ultra high speed floor finishes. These cleaners deliver a low-foaming, high performance cleaning without rinsing and leave no dulling residue. UHS cleaners keep floor finishes cleaner longer, thereby extending stripping cycles. This is a must for serious UHS programs.
WET MOPPING PROCEDURES
Wet Mopping can be done with either a string mop & bucket or with a microfiber flat mop. In some areas it is best to use an auto scrubber.
Follow these instructions for the mop/mop bucket & wringer method. x Set up Wet Floor sign. x Install the mop head on handle. x Prepare cleaning solution in the mop tank. You must wear gloves and goggles when mixing and preparing chemicals. Be sure to follow proper dilution rates found on the container label. Contact your Custodian II or Coordinator if you are unsure of the dilution rates. Use warm water for better detergent action. Mix up to four (4) gallons of cleaning solution depending on the size of the area to be mopped. x Post the area to be mopped with “wet floor” signs for safety and liability reasons. x Place the wringer in the tank between the casters for stability. x Mop the floor using the figure 8 method paying close attention to the edges. Fan the mop head on the floor and keep your back straight with the mop handle close to you. x Keep the mop tank behind you and work backwards in overlapping stroke x Turn the mop over every 4’ to mop with a fresh surface. Do not mop using the thrust method. It is tiring, ineffective, and inefficient. The thrust method should only be used in situations in which the figure eight method is not possible, such as when mopping a floor corner next to a toilet. x If your mop solution becomes dirty or cloudy you will need to change it with When wet mopping refresh fresh solution. Large areas, heavy your mop often and change traffic areas, or areas to be cleaned the cleaning solution as it due to weather conditions may require starts to become dirty. If this several changes of solution per shift. is not done the floor may x When wet mopping is complete, rinse streak and your time and the wet mop thoroughly and hang it above the sink to dry. Make sure the
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mop head is dry before you turn them in to be laundered. Soiled mop heads may be turned in to your Custodian II or Coordinator on a regular basis for laundering. x Drain and rinse the mop tank and wringer. Make sure the casters on the mop tank are clean and free of hair and lint. Oil them periodically.
If the press-handle does not return properly to the upright position when released, it indicates that the spring is weak. Notify your Custodian II or Coordinator to be repaired by our Facilities Mechanic.
Trim broken strands out of your mop head and replace the mop head if it is worn too thin to wring out in a standard-size wringer.
SEPARATE MOPS
To avoid compromising the procedure, wet mops should never be used interchangeably. Once a mop has been used it should not be used for any other purpose until it has been laundered. Properly laundered, clean, dry mop heads can be used for any task. For example, if you use a wax mop to scrub a restroom floor, you may leave wax residue behind. Or if you use a scrub mop for waxing it will contaminate the wax and the wax could powder off.
Always label the handle according to the use of the mop:
FINISH for a wax or sealer mop
RINSEfor a rinse mop
SCRUB for a scrub mop
STRIP for a strip mop
It is a good practice to label the liner if you cover the mop head after it is dried.
Follow these instructions when using a microfiber flat mop.
To dust, use the “Microfiber head” dry to sweep and dust any type of hard surface floors. Place the mop under the mop frame and the swivel head allows you to reach in most hard to reach places like under furniture, between tight spaces.
Use the microfiber mop wet to remove: Scuff marks, ground-in dirt Spills, and Stains
x Use the microfiber mop on: x Hardwood floors Wood laminate Tile x Linoleum Marble Granite x Remember, always dust mop the floor before you attempt to damp or wet clean to remove spills and stains.
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x Mix a solution of the appropriate cleaner and cold water in small bucket (approximately 1-2 gallon capacity is sufficient). x Remove the microfiber pad from the MicroPower frame. x Immerse the entire microfiber head in the solution and wring out the excess water. x Re-attach the Microfiber mop head to the swivel head. x When mopping a room, place the mop head along the perimeter wall and proceed to mop the floor, dragging the mop in the direction of the baseboard. Mop the remainder of the floor using a conventional “Figure Eight” motion.
Follow these instructions for using an auto scrubber. PREPARING THE MACHINE 1. Before preparing the machine for use, make a general survey of its condition. Check the following after charging: x Battery charger needle must be in the green indicating that the batteries are recharged and ready to go. x All battery caps should be tight. x There should be no battery water on top of the battery. x Check the terminals for corrosion. If any corrosion is present, contact your CII. x Check for swollen cables. If they are swollen they should be replaced. 2. Make sure the tires are properly inflated if equipped with inflatable tires. 3. All machines should have been stored with the ports open for complete air circulation and the vacuum motor removed, if possible. Close the ports and replace the vacuum motor, if removed. 4. Install the Insta-loks with pads or brushes on the machine. The pads must be evenly placed or they will knock each other off the Insta-loks. 5. Fill the solution tank. Hot water will create faster detergent action. Cooler water should be used for fresh floor finish.
NOTE: If you are refilling the solution tank, always make sure the recovery tank has been emptied to avoid making an unnecessary trip just to empty the recovery tank.
OPERATING THE MACHINE
1) Keep these points in mind as you learn to handle the machine: a) Keep your eyes on the right front bumper. It extends quite a distance in front of the machine, and you want to keep from running into the walls. b) When you make a turn, take your hands off the power handles and manually move the machine through the turn. As you complete the manual turn, use the power to pull out of the turn and continue scrubbing. Continue to make manual turns until you are absolutely comfortable with the machine. c) Progress at a slow steady pace. d) The machine has no brakes. There are several types of machines, each with a different way to stop or slow. Check with your CII or Coordinator for the proper method. 2) Move the full length of the hallway or area and make your turns at the ends. 3) The result should be a clean non-streaked hallway needing a light touch up with a wet mop.
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THINGS TO WATCH FOR WHILE OPERATING THE MACHINE
1) If you are releasing too much water, it will trail around the outside edges of the squeegee. 2) Make sure that the rubber edge on the squeegee is properly adjusted. Your CII or the Facilities Mechanic can help make the needed adjustments. 3) When you approach a turn, shut off the water (or turn it down) to keep from releasing too much as you make the turn. 4) If there is not enough suction to pick up the water, check for a clog in the standpipe or squeegee.
SELF CHECK
1) What are the reasons for wet mopping? 2) Describe the figure 8 and thrust wet mopping methods. Which method is more efficient? 3) Why shouldn’t different wet mop heads be used interchangeably? 4) List 4 points to keep in mind when handling an auto scrubber.
BURNISHING AND SPRAY BUFFING
Burnishing is a procedure to polish floors without chemicals. Spray buffing is a procedure used to harden and maintain finished floors. The main reasons for spray buffing are:
x To reduce the need for wet stripping and refinishing a floor. x To remove black marks. x To prevent aging and yellowing of floor finish.
The major benefit of a good spray buffing program is that wet stripping can be avoided for some time. Spray buffing produces great savings in time and money that would otherwise be spent on wet stripping and refinishing.
The frequency of spray buffing, in general, depends upon the traffic on the floor. Heavy traffic areas should be spray buffed weekly.
It is important to keep in mind that you cannot spray buff an unfinished floor. There must be finish on the floor before you start a spray buffing program.
Spray buffing is not only practical but also produces a shiny, attractive floor.
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SERVICE EQUIPMENT AND SUPPLIES
Equipment Safety Supplies Single-disc floor machine High Wet floor Polishing chemicals such as: Speed buffer sign Goggles Snapback Trailblazer Speed 300 RPM buffer Pad Gloves Track Trigger sprayer Dust mop Red or blue pad Doodlebug
GENERAL SAFETY GUIDELINES
If you are using an extension cord or working with water, you must use a Ground Fault Interrupter (GFI). All extension cords that are in use must have Ground Fault Interrupter (GFI) protection for personnel. If ground prong is messing, report it to the Coordinator. Employees found in non- compliance of the electrical cord usage may be subject to disciplinary action.
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DO DON’T
Advise your CII or Coordinator and/or fill out a “Repair Ignore poorly functioning machines. Order” if your machine is not working properly
Protect the cord and keep it in good condition. Take Do not yank or whip the cord to move it or disconnect it time to walk to the wall outlet, grasp the plug and from the wall outlet. This will damage the wiring and/or remove it from the wall outlet. bend the prongs.
Always keep slack in the cord as you operate the If you let the cord stretch tight, the prongs will bend or machine. break.
Working away from the wall outlet will keep your cord Never drape the cord over your shoulder or around your from becoming tangled in the machine. Hold the cord in neck. one hand along with the handle allowing the cord to fall to your side and behind you. This will prevent injuries and keep you from becoming entangled in the cord.
Whenever you leave the machine, disconnect either the Do not leave your machine plugged in if you leave the safety plug located on the housing of the machine or the area. wall plug.
Always remove the Insta-Lok from the machine when Never store your machine with the Insta-Lok attached. storing. Doing so can result in damage to the Insta-Lok bristles and after an extended time on the machine it can be very difficult to remove.
If a wall outlet is not equipped to accept a three (3) Do not cut off the ground plug prong plug, use an adapter.
Spray Buffing Procedures The spray buffing process is accomplished by using a single disc floor machine with a red pad and a trigger sprayer filled with Snapback. (Spray buffing can also be done with a high speed buffer, but the procedure covered here refers specifically to the single disc floor machine.)
1) Thoroughly dust mop the floor and pick up with the dust pan and counter brush. Damp mop the floor. 2) When using the High speed buffer hold the trigger sprayer in one hand or hook it in your pocket or belt as you move the machine forward. You must follow a consistent method in the use of the floor machine. Tile floors provide a “ready made grid” for 3) you to use by following the tile lines. Terrazzo floors have a much larger metal grid you can use. You will need to keep track of where you are on concrete, sheet flooring, and seamless floors so no areas are missed. 4) The sprayer should not be held more than 2 feet from floor. Spray a small amount of Snapback with the sprayer adjusted to a very fine mist (like a fog), 2-3 inches in front of the machine as you progress. Stay 6 – 8 inches away from the baseboard, (unless stripping). (Speed Trac is mopped on.) It is unlikely you will find scuffs or black marks in this area. This will help keep the mist from settling on the furniture, walls, and equipment. When spray
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buffing, make sure your spray solution is not getting on the housing of the machine. When the solution dries it can be difficult to remove. 1. Make three (3) or four (4) passes with the machine over each area. If you need more than four (4) passes to bring up the shine, you are either applying too much polishing chemical or you are moving too fast. Overlap slightly when you make the passes so you will not leave any buff marks. Always overlap passes, move slowly, and establish a machine path that is comfortable for you. 2. Coordinate the use of the trigger sprayer and the machine so that you move ahead slowly and consistently without missing any areas on the floor. Always work away from the wall outlet; this will keep you free of your cord. Visually check the floor as you move, making sure that no spots are missed. 3. A crust will develop on the pad as you work. As the build-up on the pad increases swirl marks will develop on the floor. When this happens, stop the machine and turn the pad over. Keep the pad fairly clean as you work.
A regular spray buffing program will help postpone wet stripping and refinishing. Heavy traffic areas such as entrances and hallways should be spray buffed weekly.
4. The spray buffing process creates dust, so dust mop the area when you are finished. If a dusty residue is left on the floor, it will grind into the finish, destroying the restored shine. 5. When you are finished spray buffing the area, clean and return equipment to CSR. Remove built up finish from the floor machine. Always clean the machine after use. 6. After several months of continual spray buffing, a slight build up may occur along the walls and in the corners. This can be remedied by using an aerosol stripper and a Doodlebug along the edges and corners. BLACK MARK REMOVAL
Remove black marks on the floor as you mop. You can use the Scotch-Brite® pad on the mop. Black marks are easily removed by rubbing your foot over it or using a tennis ball attached to a mop handle. Ask your Coordinator for specific instructions.
SELF CHECK
1. Define ‘burnishing’. 2. Define ‘spray buffing’.
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3. Name safety gear needed to spray buff. 4. How do you hold the cord out of the way when using the floor machine? 5. When do you turn the pad over as you spray buff? HARD FLOOR SURFACES ADVANCED CLEANING
Advanced cleaning of hard floor surfaces includes initial cleaning and thorough cleaning. Methods used are wet stripping, dry stripping, dry screening, wet screening, and applying finish. Patching is also an advance method for thorough cleaning. WET STRIPPING
The wet stripping process removes old floor finish and prepares the smooth floor to accept and retain a new finish. Wet stripping is performed on concrete, terrazzo, ceramic tile, and all resilient tile floors. Two, three, or four people work together to perform a wet stripping project, depending on how the tasks are assigned. Tasks assigned are: x Lay the stripper that will loosen the old finish. x Run the buffer where the stripper has been laid to remove the old finish. x Follow with a Wet/Dry Vacuum to pick up the stripper. x Inspect the floor to see that it is thoroughly stripped. x Flood rinse of the floor then pick up with the Wet/Dry Vacuum. x The final step is to damp mop the floor. There are several possible reasons for a stripping job to fail. 1. The stripper may have been mixed incorrectly. 2. The stripper was not left on the floor for fifteen (15) minutes so that it would loosen the old finish. 3. Soap residue may have been left on the floor. 4. The floor may not have been inspected properly for missed spots as the project progressed. SERVICE EQUIPMENT AND SUPPLIES Equipment Safety Supplies
Dust Mop Boost Machine Wet floor Bravo or Linostrip or Fast strip Floor sign Boost on a Stick (BOS) Goggles Stripper Gloves OR (Stripper not used with Boost machine) 175 RPM Floor Machine with Gripper Insta-lok Blue Scrub Pad Stripper
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Wet/Dry Vacuum (without dust shoes bag) (mandatory PPE) Doodlebug with Brown Pad Rags (to place along the doors) Calibrated Mop Tank (3 each) Scrub Mop Rinse Mop Gear Press Wringer (2 each) Brown or Black Strip Pad (2 each) Dust Pan and Counter Brush Splash Ring Scraper Putty Knife or Razor Blade
GENERAL SAFETY GUIDELINES
Post a Wet Floor sign. Wear gloves and goggles when missing chemicals. Stripper is very slippery so wear Gripper Stripper shoes. Step slowly and carefully. Refer to the MSDS for proper PPE and precautions. WET STRIPPING PROCEDURE
x Prepare the area by posting “Wet Floor” signs around the edges of the area. Barricade doors and area. x Prepare the floor. Dust mop the area and pick up. Clean corners with a counter brush. Place rags along the bottom of doorways to adjoining areas so that the stripper will not run into areas where you do not want it to be. x Prepare equipment and chemicals. Mix a stripper
For stripping linoleum the only 46 product to use is Linostrip with a blue pad RFP No. BLD2117566P1, Janitorial Services at FLL Group 1 & Group 2
solution of, 1 part stripper to 4 parts hot water, in a mop tank. Follow label directions, adding more stripper makes the solution less effective. Fill two mop tanks with warm clear water to use for the flood rinse and final damp mopping. x Flood the floor with stripper solution using a scrub mop. Let the stripper stand for at least fifteen (15) minutes keeping the floor wet with stripper. Make sure that you apply enough
stripper solution so that it will not dry. x Scrub the floor with a 175 RPM floor machine with a black pad and splash ring. (In some cases a brown pad may be used.) Scrub the edges with a doodlebug. Use a putty knife, razor blade scraper, or the round center of a floor machine pad Splash rings help to remove finish in the corners. protect the baseboards x Pick up the stripper solution with a Wet/Dry Vacuum. Look at the floor for remaining finish shiny spots. Repeat the procedure if needed. x Flood the floor with clear warm water, and pick up with the Wet/Dry Vacuum. Be sure to flood the stripper solution off the baseboards as well. x Damp mop with clear warm water and a rinse mop. Damp mop the baseboards before the splatters dry. Wipe clean any furniture that may have been splattered with stripping solution. x Let the floor dry while you empty and rinse your tanks and mops. Wash out the pads, clean the floor machine, and store. Clean and store the Wet/Dry Vacuum. x Hand test the dry floor by wiping your hand on the floor. If you get a white residue on your hand, repeat the final damp mop. SELF CHECK
1. What PPE is mandatory when stripping a floor? 2. What job does the person operating the Wet/Dry Vacuum have while picking up the stripper?
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3. What are some reasons why a stripping job fails? 4. How long do you wait after applying stripper before you start running the buffer? 5. What color buffing pad should you use to strip the floor? 6. What will the “hand test” tell you about the floor? 7. If the floor looks good after picking up the stripping solution, what is the next step? DRY STRIPPING
Dry stripping is a process to remove finish from vinyl floor tile. Dry stripping is used in the following situations. x The area is crowded with furniture or people, making wet stripping difficult. x Patch work is needed on highly worn areas. x The floor slopes making wet stripping impossible. x The manufacturer’s finish must be removed from new tile in order to apply a durable finish. (New tile must be allowed to bond for two weeks, so if the area is to be occupied immediately, wet stripping cannot be used.) Dry stripping only needs one person. It may be necessary to use dry stripping when there are not enough people to wet strip.
SERVICE EQUIPMENT AND SUPPLIES Equipment Safety Supplies
Dust Mop Wet Aerosol Stripper 175 RPM Floor Floor Machine with Signs Insta-lok Brown or Black Strip Gloves Pad (several) Gripper Doodlebug with Pad Stripper Putty Knife Shoes or Razor Blade Scraper Scrub Mop
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Mop Tank & Gear Press Wringer (2 each) Rinse Mop
GENERAL SAFETY GUIDELINES
Post a Wet Floor sign. Refer to the MSDS for proper PPE and precautions. Never dry strip an asbestos tile floor. Ask a coordinator for direction.
DRY STRIPPING PROCEDURE
x Dust mop the floor, pick up the debris, and discard so it does not get near the area to be stripped. x Wet mop if the floor is soiled. x Put a brown pad on the floor machine. x Apply the aerosol stripper in a fine spray to the floor and operate the machine as you would in spray buffing. Use the chemical sparingly so not to load the pad. x Check the pad periodically for loading. When it becomes loaded, flip the pad over and use the other side. x Put the soiled pads in the plastic bag to keep them from drying before you wash them. Wash the pads with a pressure nozzle in a slop sink before your shift ends. x When stripping is complete, mop and rinse the floor until no white film remains on the floor. x The floor is ready for floor finish. SELF CHECK
1. What is dry stripping? 2. When is dry stripping used? 3. What do you do when the pad becomes loaded? 4. Is it necessary to wet mop and rinse the floor after dry stripping? 5. What kind of floor should you never dry strip?
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FLOOR FINISHING
The definitions and purpose of wax, seal, and floor finish are listed below.
Wax Main purpose is to be used on vinyl tile flooring (Vectra).
Seal (sealer) Main purpose is to be used on concrete and terrazzo floors. This product may also be used as a base coat on vinyl flooring (e.g., JX4000 or Plaza). Linobase is a specialty product for sealing linoleum.
Sealer/Wax Some products are a combination of sealer and wax (e.g., Plaza Plus, Signature, and Carefree). These may be used on tile, terrazzo, and concrete. Check with your Coordinator for the specific product used in your area.
Floor Finish Used interchangeably between wax and seal.
Floors are finished to: x make the floor shine. x smooth the floor so it will not hold dirt. x protect the tile from wear. Stripping and refinishing is a very time consuming project, so correct procedures must be followed carefully to ensure that a good job is done so the wax will bond to the floor. Floor finish is applied in coats. A minimum of three coats are needed for adequate protection and shine, although more coats may be applied in high traffic areas. Some floors must be sealed before the wax can be applied, i.e. rubber must be sealed. Anytime vinyl tile has the mill finish removed or is wet stripped, the tile may have a base coat of sealer applied as well. If you are not sure about the type of tile in your area, ask your Custodian II or Coordinator.
SERVICE EQUIPMENT AND SUPPLIES Equipment Safety Supplies
Sponge Mop “Wet Floor” Floor Sealer (JX4000 or Plaza) Signs Mop Tank Lined with Plastic Liner Floor Finish (Vectra) Caution Linoleum (Linobase) Gear Press Wringer Tape
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Easy Flo wax applicator Clean, Dry Shoes Finishing Rug
Finishing Mop
Sealers or Finishes used on floor types:
Floor type
Chemical Name Vinyl Asbestos Tile Vinyl Composite Tile Terrazzo Linoleum Stone/ Marble Concrete Wood Fortify X
JX4000 X
Linobase X Sealers Sealers Plaza Plus X X X
Contender Gym X Finish Signature X X Ɣ * X+
Finishes Finishes Vectra X X Ɣ * X+
Premia X X X X
* - When used over Plaza Plus + - Apply over sealed wood only Ɣ – Check for adhesion/use over Plaza Plus GENERAL SAFETY GUIDELINES
Put on Personal Protective Equipment. Refer to Material Safety Data Sheet for required items and precautions.
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FLOOR FINISHING PROCEDURE
Floor finish should usually be applied during the same shift as the stripping so that the floor finish goes down on a freshly cleaned floor. x Pour the floor finish into a mop tank lined with a plastic liner. This keeps dirt that may be on the mop tank from contaminating the
floor finish. Pour in just enough floor finish to saturate the mop.
This avoids waste and you can refill as the project progresses. x Set up “Wet Floor” signs around the edges of the area. x Fill a clean finish mop with floor finish. Wring it out with the same amount of pressure each time so that the mop is just full but won’t drip. Refresh the floor finish in your mop frequently. A good technique to follow is to refresh your mop every 8 – 10 feet, trim the next area with the drier mop, refresh the mop, and fill in the area you have just trimmed. x The floor finish should be evenly applied without puddles. x Using the tile blocks as a grid, apply the first coat in an even line along the first “whole” tile from the wall. In other wo
the first coat leave a row of tile, without any floor finish, along the edge. This same technique can be used for concrete and terrazzo. x Move backward applying the floor finish by moving the mop in a figure 8 across
the floor. Make sure the floor is evenly coated. x As you work, carefully turn the mop to use the floor finish on the other side. Do not flip the mop because this will get floor finish on the wall. x Allow the first coat to dry. This will usually be about thirty (30) to fifty (50) minutes but may be more or less depending on heat, air flow, and humidity. Never use a fan.
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x Apply additional coats. The trimming may be done with a sponge mop or a regular mop with the strands arranged to keep the floor finish off the baseboard. Check with your Custodian II or Coordinator for the number of coats needed. (It varies building to building, from three (3) to eight (8) coats.) x Rinse the finish mop in warm water until the water runs clear. Do not use soap, as this will contaminate the finish mop. Wash the mop tank and wringer in hot water with a detergent, then rinse thoroughly. If it is not possible to launder the finish mop,
dry it, then store it in a plastic bag marked “Finish Mop”. x Store your equipment. x Do not dump the used floor finish back into the box. It can be saved for up to 24 hours by tying closed the plastic bag. Floor finish exposed to air goes through a chemical change and will no longer bond to the floor. x NOTE: Never leave the spout open on a container of floor finish. x Remove the “wet floor” signs when the floor finish is dry. FAILURE OF A FLOOR FINISHING JOB If you have only been a custodian for a few months, you have probably heard someone ask why a floor finish job failed, or maybe asked it yourself. In this section the terms “wax” (traditional term) and “seal” are used interchangeably. We use modern polymer finishes when doing a floor finish project. The causes and remedies referred to in this section are especially applicable when using this modern polymer finish The most common symptom of a poor finish job is a phenomenon called “powdering”. Powdering is when the floor finish just powders off the floor, all over or in patches. It appears as a whitish dust that can be dust mopped off the floor exposing a dull unfinished floor beneath. Needless to say, powdering is very frustrating to the custodian who has worked hard refinishing the floor. The only remedy is to repeat the stripping and floor finishing process again. It may be impossible to know what caused the floor finish to powder off the floor. The three (3) most common reasons for a floor finishing job to fail are: 1. Improper application is a result of the floor finish being applied either too thick or too thin.
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2. Improper drying can happen if you do not allow the required thirty (30) to fifty (50) minutes for each coat to dry. DO NOT use a floor fan, even though good air circulation is important in drying the floor. 3. Contamination either from the mop tank, the finish mop, the finish container, or the floor itself. Floor finishing involves so much time and hard work that it is worthwhile to review the cause of powdering to reduce the possibility of failure on a future project. Floor finish powders whenever it doesn’t bond to the floor. Below are listed eight (8) possible conditions that could interfere with bonding, thus cause powdering.
IMPROPER APPLICATION
Too heavy (thick). It is possible to apply the finish too heavily, but unless the finish is “flooded” on, it is unlikely that a heavy coat will cause powdering by itself. If applied too heavily it may be necessary to extend the normal drying time (30 to 50 minutes) consequently causing the custodian to become impatient and apply another coat before the first coat is dry. Applying too many coats. Most polymer finishes require a period of time to cure, even though they appear dry. Dust mop the area again, using an untreated mop, to remove any dust created then apply any additional coats required. For most situations a minimum of three (3) coats will create a foundation thick enough to withstand traffic until spray buffing procedures can harden the finish. A maximum of eight (8) coats can be applied depending on the floor type and the product used.
IMPROPER DRYING
Applying another coat too soon. A common mistake made when floor finishing is to apply another coat before the last coat has had time to dry. JohnsonDiversey’s Vectra takes thirty (30) minutes to dry under normal conditions. Powdering may occur if another coat is applied too quickly. The time necessary to adequately dry may be extended beyond the normal drying time if the air is very humid or if there is poor air circulation in the area. CIIs may request building controls changes be made for the designated drying time. Additional time may need to be allocated if the custodian is applying floor finish during very humid weather, perhaps alternating floor preparation and floor finishing with routine cleaning. In some areas when the weather is humid, it is better to delay stripping and refinishing until a school break period when traffic is less and routine work is reduced to allow an earlier start.
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Mechanical Drying. When floor finish dries too quickly, it will not bond to the floor. Adequate air movement will aid the drying, but direct air blast is not recommended. Strong air currents coming from a door to an adjacent room may cause the finish to powder in front of the door unless the draft is prevented. Even open windows may cause powdering if the location brings gusts of air directly onto the wet finish. The drafts or wind gusts could blow dirt onto the wet wax which can cause the floor finish to powder.
CONTAMINATION
Dirt and chemicals can interfere with bonding causing the finish to powder off the floor.
The floor can be contaminated by chemical residue from careless stripping and improper rinsing. It is important to flood rinse the floor with clean water and a clean mop (special rinse mop) after vacuuming up the stripping solution. Use the Wet Vacuum to pick up the rinse water, then damp mop out all the streaks. Care should be taken that chemical residue is not tracked onto the clean floor during or after this process. Roll the wheels of the finish bucket over a “finish rug” before taking it onto the clean prepared floor to avoid contamination from dirty wheels. (A “finish rug” might be a sheet, rags, or any material that protects the floor.) The mop is sometimes a source of contamination because of chemical residue in the mop. To prevent this, use a clean finish mop. New mops should be laundered before use. Thorough rinsing after use is essential to remove finish and other chemicals. No soap or detergents should be used in cleaning a finish or rinse mop. The bucket can contain dirt and chemical residue to contaminate the finish and interfere with bonding. To prevent this, line the finish bucket with a plastic liner.
MILL FINISH
New tile is treated with a special finish at the mill to prevent the squares from sticking together in shipment and to give a good appearance when laid. Floor finish will not adhere to this mill finish. The mill finish must be removed before a finish will stick. Newly laid tile that has not yet bonded to the floor should not be wet stripped using a stripper product. The glue used to lay the tiles needs time to bond. The adhesive will always seep between the tiles if the bond has not been created. Black guck will appear around the tile edges. x Newly laid tile can be dry stripped after more than 7 days have passed or less than a month has passed. x Some newly laid tile is glued down with a special 5-day dry time glue. Ask your
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Coordinator for advice. x If the tile has been laid for more than one month, the regular wet stripping procedure should be used. The first wet stripping should be done when the temperature is at least 72 .
TEMPERATURE
The temperature of the finish must be 50º or warmer to ensure proper bonding to the floor. If the floor finish has been in a storage room that is poorly heated, move the floor finish to a warmer room the day before you plan to apply the floor finish. Likewise, the temperature of the floor must be warmer than 50º to achieve good bonding of the finish to the floor. In winter months, finishing some floors should be postponed because the floor is too cold.
INADEQUATE REMOVAL OF OLD FINISH
If the old finish has not been thoroughly removed, it is likely the new finish applied will not bond in the places where patches of old finish remain. Patience is required to give the stripping solution fifteen (15) minutes to soften the old finish. If some old finish remains on the floor, a second application of stripper will be necessary.
LAYERING FINISHES
Do not mix types of finish. Some finishes will not bond and will powder off if a different type of finish is put on top of another type. All JohnsonDiversey’s products can be layered.
CONCRETE APPLICATION
Despite your attempt to avoid any of the pitfalls mentioned above, sometimes the finish applied to concrete powders off the floor. It has been noticed that powdering is more apt to occur on the second or third coat. Therefore, do not apply more that one coat of wax over sealed concrete.
SELF CHECK
1. What are some reasons why the finish might fail? 2. What are some ways to assure proper floor finishing? 3. Why should a mop tank be lined with plastic when finishing a floor? 4. What is the correct temperature of the floor finish to ensure proper bonding? 5. How long must you usually wait for floor finish to dry? 6. How is new tile with a special factory finish treated? 7. If old floor finish is not removed thoroughly, how will this affect the new finish?
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8. What happens to the finish if mechanical drying is used? PATCHING
Patching is used to renew or replace finish on vinyl (or asbestos) floor in areas where there is high traffic or wear. This could be in doorways or where chairs slide under desks. Patching removes the old finish and replaces it with new finish so that it blends in with the surrounding area.
SERVICE EQUIPMENT AND SUPPLIES Equipment Safety Supplies
Dust Mop Wet Floor Floor Finish (Vectra) Sign Sponge Linoleum (Linobase) Mop bucket (2) Clean Dry Shoes Aerosol Stripper (One with a plastic liner) GP Forward Floor machine with brown pad Floor Sealer (JX40000 or Plaza) Finishing Mop
GENERAL SAFETY GUIDELINES Floor may be slippery so wear non-slip shoes and walk slowly. Post a wet floor sign. PATCHING PROCEDURE
Patching can be done using either the Wet Strip method or the Dry Strip method. Follow these steps: x Dust mop the area. Use an untreated or dried mop so you do not contaminate the floor. x Follow either the wet method or the dry method to remove old finish:
Wet Strip Dry Strip
Post a wet floor sign. Apply a small amount of aerosol stripper (Bravo) to the area Apply floor cleaning solution. and use the floor machine with a brown pad. (In some areas, Rinse the floor thoroughly no aerosol stripper is needed—just the brown pad.) Continue with clear water and a rinse until old finish is removed. mop twice. Check the pad periodically for loading. Flip the pad over and Allow the floor to dry then use the other side when it becomes loaded,. hand test. Repeat rinse if Sweep the floor. needed. Mop & rinse the floor until no white film remains on the floor.
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Next apply the new finish.
Finishing Mop with Mop bucket Floor applicator
x Place the floor finish in a clean x Load the wax applicator following mop tank lined with a plastic manufacturer directions. liner. x Use the sponge or a wax mop. Fill the sponge or mop with finish and squeeze it until no finish drips from the mop. x Apply the floor finish evenly. Use the tile lines as a guide. x Allow the floor finish to dry for 30 – 50 minutes. x Apply a second coat in the same manner. x Let the second coat of floor finish dry for 24 hours. x Dust mop. WET SCREENING
Wood floors are thoroughly cleaned by removing the finish and reapplying a new finish. Wet screening is preparing a wood floor for floor finish. This method is easier to do than dry screening because it causes less dust and is a faster process. Wood floors located in Areas 1B and 3B are maintained by sweeping and mopping as for other hard surface floors. If specialized work is needed, it is contracted out. Area 4A uses these instructions. SERVICE EQUIPMENT AND SUPPLIES Equipment Safety Supplies
Googles 175 RPM Single Disk Floor Machine 17” Hillyard Tack-it or 19” Auto Scrubber Gloves Floor Finish 24” or 30” Push Broom Dust Mask Water Base Floor Finish Mop Bucket and T-Bar Applicator Pads (Contender) (two (2) sets) Blue or Red Pad Wringer (2 each)
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GENERAL SAFETY GUIDELINES
Wear gloves when preparing the floor finish. Scrape away from self when using the razor blade scraper.scscrarapee r PROCEDURE
Basic steps for wet screening and finishing a wood floor are:
1) Prepare floor 4) Apply finish 7) Apply a second coat
2) Screen 5) Clean equipment
3) Inspect 6) Tack PREPARATION
First walk over the floor looking for areas that will need extra attention, such as gum, tape, and heavy black marks that will need to be removed before you begin the wet screening process.
SCREEN
Mix up a bucket of cold water and Super Shine-All [two (2) oz. cleaner to one (1) gallon of water]. With a wet mop apply the Super Shine-All solution to a section of floor (10’ by 20’). Wait 10 to 15 minutes. Use a single disk floor machine equipped with a pad and screen to go over the area that you just applied the Super Shine-All solution, making sure to go with the grain. Screen scrubbing the floor removes all the marks and scuffs. Pick up the area just scrubbed with an Auto Scrubber. Each side of the screen will scrub 500- sq. ft. You can feel the screen as it loads up and loses its screen effect. Repeat this process until the entire floor has been screened. After the entire floor has been screened, clear rinse the floor using an auto scrubber with blue scrub pads and clean cold water.
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Let the floor dry for thirty (30) to sixty (60) minutes depending on weather conditions and humidity in the building.
INSPECT
Check the floor for any film or haze left behind. The edges and corners will have to be worked out by hand if you use the auto scrubber method.
APPLY FINISH
Clean floor with tack-it, push brooms, and large white towels. Contender, water base floor finish, is a two (2) part system. Pour part “B” into part “A”, while stirring slowly and gently for five (5) minutes to make sure both parts are mixed. Stir slowly so you will not create foam bubbles. Let stand for at least five (5) minutes after Power-Flo mixing. Contender has a pot life of four (4) hours after Applicators should being mixed. Mix only the amount you will need. only be used on wood Assemble the Power-Flo applicator. Beat the synthetic pads to get rid of any loose fiber that may be in them. Attach the synthetic pads to the Power-Flo as per instructions. Assemble the T-Bar applicator with a synthetic pad. Applying the finish works best with three (3) people: one (1) person on the Power-Flo applicator and two (2) people with T-bar applicators. Each person with a T-bar should be on each end of the floor. Fill the Power-Flo applicator ¾ full. Pull the lever to create a pool (puddle) of Contender on the floor. Push the Power-Flo applicator into the pool and get the pads completely wet with Contender. Do the same thing with the T- bar; however the pads on the T-bar should not be at the dripping stage. Once the pads on the Power-Flo applicator are wet, start walking backward at a normal pace applying Contender to the floor. Leave about a 2” ridge of finish on the dry side of the floor. Have the Power-Flo applicator at about a 30 angle toward the dry part of the floor. Watch
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the ridge of floor finish, pull or release the handle of the Power-Flo to adjust the amount of finish on the dry side of the floor. The two (2) people with T-bars should be watching for puddles or dry areas, and let the person on the Power-Flo know how close they are to the end of the floor. About 4’ from the end of the floor, release the Power- Flo handle. This will let you make a better turn and not leave too much floor finish at the end of the floor. After you turn, make sure to overlap about 4” and apply the floor finish leaving a 2” ridge to the dry side of the floor. The two (2) people with the T-bars should be working out the turns at the ends and watching for puddles or dry areas. These two (2) people should walk with the person on the Power-Flo and always keep a wet edge. Contender will go down milky and dry to a crystal clear finish. Always fill the Power-Flo applicator at the same end of the floor. Make sure there is enough floor finish in the applicator for a complete round.
CLEAN EQUIPMENT
Clean the Power-Flo with plenty of water. Remove the pads from the Power-Flo and T-bars. It is best if the pads are thrown away but they can be cleaned and reused. You should cleanup any finish that has dripped or run into any place that it should not be as soon as possible. Try to keep the ends wiped as you are doing the floor.
TACK
Let the floor dry for twenty-four (24) hours then tack the floor with a damp towel.
APPLY THE SECOND COAT
Let the floor dry about thirty (30) to sixty (60) minutes and apply the second coat of floor finish in the same process as the first coat. It is best to completely stay off of the floor for seventy-two (72) hours. The longer you can stay off the floor the better the results will be. It takes two (2) weeks for finish to be at its hardest.
SELF CHECK
1. What chemical is used in wet screening? 2. What are the two methods you might use to rinse the floor? 3. Is Contender a one or two part system? 4. Describe what the persons with the T-bars do. 5. Describe what the person with the Power-Flo applicator does. 6. How long does the floor dry between coats? 7. How long does it take for the finish to fully harden?
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CARPETED FLOORS
CARPETED FLOOR SURFACES BASIC CLEANING
Basic cleaning of carpeted surfaces includes routine cleaning and maintenance care. Methods used are vacuuming and spot removal. Three (3) kinds of procedures in addition to vacuuming are used for carpet care: 1) spot and stain removal 2) shampooing 3) carpet extraction. Shampooing and extraction are advance cleaning methods. Stain removal is basic care. Certain weather conditions promote mold growth. Check with your Custodian II or Coordinator before beginning wet cleaning any material made of fabric. VACUUMING
The main reason for vacuuming carpet is to remove dirt which causes wear. Pieces of sand and dirt have an abrasive effect on the carpet fibers as traffic passes over the carpet. The best way to reduce the amount of sand and dirt tracked in is to keep entrances swept and walk-off mats vacuumed. If you see a traffic pattern in the carpet, you know there is dirt embedded in the carpet, cutting and wearing the carpet fibers. When the cleaning frequency calls for more than once a week cleaning, the carpet in that space will be vacuumed thoroughly once during that week. Private offices are cleaned every other week. Thoroughly vacuum each scheduled service no matter who occupies the space. Customer’s personal items (e.g., throw rugs, area rugs) are not to be vacuumed or cleaned. Check with your Custodian II or Coordinator for further instructions. The following list indicates the methods of surface cleaning carpet. This list is in order from the least effective to the most effective: x Broom x Carpet Sweeper (Hoky) x Battery Carpet Sweeper and Space Vacuums x Hip, Back Pac, and Wet/Dry (tank type) Vacuums x Upright Vacuum x Pile Brush Vacuum SERVICE EQUIPMENT AND SUPPLIES
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Equipment Safety Supplies
Vacuum GFI Bags
Brushes
Filters
There are many types of vacuum cleaners. Review the chapter on floor care equipment and identify the vacuums used in your area.
GENERAL SAFETY GUIDELINES
Unplug cords by pulling the plug from the outlet. Never unplug the cord by pulling on the cord. Wrap cords starting at the machine. Use only a pile brush vacuum (with a GFI) on a wet rug or on mats. Vacuums can start fires when used to pick up fine dust. Never use a vacuum to clean chalkboard trays or toner spills. Be aware of “pinch points” when changing bags or filters. VACUUMING PROCEDURES
The two (2) basic procedures used to vacuum a carpet are edging and vacuuming. Edging is the process of picking up dirt along the baseboards and around furniture. Vacuuming cleans the rest of the carpet. Pick up by hand any debris that is bigger than a gum wrapper. Paper clips and other debris can clog the vacuum cleaner. Vacuum the area thoroughly. Make sure the brushes are working and that the bag was recently emptied. Watch indicator lights for proper set up and function. When policing a space, spot vacuum only the dirt and debris in the trafficked areas of the carpet in order to save time.
Clean equipment after use. Use HGP to remove the dust from the vacuum and protect it.
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VACUUMING TIPS
x Whenever you roll up power cords on any machine, always start at the machine and make large loops. This will prevent the cord from getting tangled or twisted while not in use. x Where brush adjustment is available, always store the brush in the "High Pile" position. This will protect the brush bristles when the vacuum is not in use. x You are the key to keeping these vacuums working at their best. Take care of the machines and pay close attention to the brushes, bags, and filters. Report any malfunctions or problems to your Custodian II or Coordinator for repair. x When vacuuming elevators, do not close the cord in the door. Block the elevator door open (the electronic eye) or shut off the elevator. SELF CHECK
1) When not in use, what position is the vacuum brush in? 2) Why is it important to clean equipment after use? SPOT AND STAIN REMOVAL
Vacuuming is an important part of routine carpet care. Just as important is how you respond to any spots or stains that remain after vacuuming is complete. Each time that you service a carpeted space you must also perform spot and stain removal for the carpet, even if you only spot vacuum or use a carpet sweeper. It is important to address any spot or stain as soon as you become aware of them in order to prevent them from becoming permanently set. Spot and stain removal methods are used on small areas of soiled carpet, which require special cleaning attention. Some spots, on the surface of the carpet, can be removed by scraping or brushing. A stain actually penetrates into the carpet fibers. Chemicals may be needed to remove it. The longer a stain has to set, the more difficult it is to remove. Remove spots and stains as soon as they are noticed. Any chemical left on the stain acts like a dirt magnet, so rinse the area thoroughly even when it looks clean. Dry the carpet as quickly as possible.
Service EQUIPMENT AND SUPPLIES Equipment Safety Supplies
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Vacuum Googles Alkaline Putty Gloves Conditioner 3 knife Delible Ink Remover 5 Absorbent cloth or paper towel Sponge General Purpose Trigger Spotter 1 sprayer Gum Remover 8 Answe Iodine Spotter 11 Cloths, Paint, Oil and blunt Grease scraper, (P.O.G.) Remover 6 tamping Protein Spotter 4 brush, and Red Juice spotting Stain Remover guide. 9 Rust Remover 2 Tannin Stain Remover 12
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SPOT GUIDE
Use the Spot Guide or this chart to help decide which product to use.
Name Description
Alkaline Conditioner 3 Quickly neutralizes acid residues. Always use after applying Rust Remover.
Delible Ink Remover 5 Works on markers, pen inks, crayons and other tough ink spots. Use on carpets and other water safe surfaces.
General Purpose Spotter 1 All purpose water-based spotter. Low residue formula will not resoil your carpet. Gets out tough stains…even the old ones! Safe on all carpets including wool.
Gum Remover 8 Non-flammable. Contains no chlorofluorocarbons (CFCs) and will not harm the ozone layer. Works on gummy materials including chewing gum, tar and wax.
Iodine Spotter 11 Removes iodine and Betadine™ instantly.
Paint, Oil and Grease (P.O.G.) All purpose solvent-based spotter. Removes paint, oil, grease, Remover 6 asphalt, tar and shoe polish.
Protein Spotter 4 Removes a broad spectrum of organic spots including: vomit, urine and blood. Powerful formula digests spots quickly.
Red Juice Stain Remover 9 Works on tough food and beverage stains; fruit punch, red wine, fruit juice and red soft drinks. Can be used for cold or hot transfer stain removal.
Rust Remover 2 Can be used on carpets, ceramic tile, grout and other acid safe surfaces. Neutralize with Alkaline Conditioner. Fast acting.
Tannin Stain Remover 12 Effective on coffee, tea, and soda stains. Use for general debrowning.
GENERAL SAFETY GUIDELINES
Read the MSDS and label instructions before using any spot cleaners. Wear gloves.
Check the Spot Guide to make sure you are using the proper spot remover.
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SPOT AND STAIN REMOVAL PROCEDURES
Follow the spot and stain removal procedures listed below. 1) Remove any solid soils by gently scraping with a scraper, spoon, edge of a coin, or dull knife. 2) Remove liquid spillage by blotting with clean absorbent cloth or paper toweling. 3) Try removing the spot or stain with water. If that doesn’t work, apply the appropriate spot and stain remover to the stained area. Be sure that you follow the directions on the label. 4) Blot the treated area with a clean absorbent cloth or paper towel to remove the stain and any excess solution. 5) Repeat steps three (3) and four (4) until the spot has disappeared. 6) Add water to the area with a sponge, wet cloth, or trigger sprayer. 7) Agitate with a sponge or cloth to generate foam. 8) Blot dry with a clean absorbent cloth or paper towel. Try not to spread the stain. 9) Steps six (6), seven (7), and eight (8) above are not necessary if treatment is followed by extraction or shampooing. If a spot and stain remover is being used for the first time, check the carpet for color fastness in an inconspicuous area before use on the spot or stain. Do not use a spot and stain remover on wool carpet unless it has the wool safe seal on the label. Check with your CII or Coordinator if you are unsure of the carpet type.
GUM REMOVAL
Spray the gum with Gum Remover until the gum becomes hard, then gently break the gum into pieces with a putty knife and remove.
SPOT AND STAIN REMOVAL TIPS
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Treat difficult or deep stains more effectively by working the spot and stain remover into the stain with a soft brush or damp sponge. Excessive scrubbing will damage the carpet fibers. Avoid spreading the spot or stain by always working from the outside in toward the center of the treated area. Rubbing or over wetting a stain may cause it to increase in size.
SELF CHECK
1) How do you determine which spotter to use? 2) Why is it important to “blot” with the cloth? CARPETED FLOOR SURFACES ADVANCED CLEANING
Advanced cleaning includes shampooing and extraction followed by drying. These are considered project work. SHAMPOOING CARPETS
Shampooing is a process used to clean whole carpet areas. Edging is accomplished by cleaning If the outside temperature is the edge of the carpet with a plastic broom and 80q F/26q C or higher and shampoo solution. The main carpet area is cleaned the dew point is 65qF/18qC or by the rotary method or bonnet method. higher, do not wet clean Shampooing is a surface cleaning method that anything made of fabric agitates the carpet bringing soil to the surface. In fact, shampooing leaves a residue that must be (e.g., upholstery, carpet, cubicle walls, tackable removed immediately by a deep cleaning method walls). Your Custodian II or called carpet extraction. Coordinator will verify these Before any carpet care begins or cleaning th diti i t product used, you must check for color fastness. In an inconspicuous area, spray carpet with a diluted solution and blot up with a clean white cloth. If the white cloth has the color of the carpet on it, do not proceed any further. Notify your Custodian II or Coordinator for further instructions.
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Due to a variety of problems from color fastness to shrinkage, do not clean customer- owned carpets or rugs. Ask your Custodian II or Coordinator if you are not sure if the carpet should be cleaned.
SERVICE EQUIPMENT AND SUPPLIES
Equipment Safety Supplies
Pile-brush Vacuum or other Googles Carpet shampoo vacuum Floor machine Gloves Carpet spotters Nylon bristle shower feed GFI (spot brush Plastic broom removal products) Mop bucket Sprayer Bonnet Carpet fan
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GENERAL SAFETY GUIDELINES
Read the MSDS for all chemicals used. SHAMPOOING PROCEDURES
The preferred method for shampooing carpet is the rotary method. The rotary method is used for surface cleaning. The residue left from carpet shampooing must be removed by carpet extraction. The frequency of carpet cleaning is based on the amount of traffic in the area. Talk with your Custodian II or Coordinator to determine the carpet cleaning schedule for your area. If you have a number of carpeted areas to care for, you will want to spread the cleaning projects throughout the year so that you are not loaded down with carpet cleaning at any one time. Use the carpet conditions and traffic flow charts under Floor Care Basics on page 3.
ROTARY METHOD
1) Before shampooing you must Too strong a solution pile brush vacuum the carpet. mixture will cause faster 2) Check with your Custodian II or Coordinator for proper dilution rates. 3) Put a nylon bristle, shower feed brush on the floor machine. The shampoo feeds by gravity out of the machine tank onto the brush as you work. 4) Pull up on the lever attached to the tank to let liquid down onto the brush. 5) Lay a trail of shampoo. Shut off the gravity feed then overlap the trail using the machine as you would to buff a floor, blending the shampoo into the carpet. 6) Repeat this pattern until the carpet is finished. Do not “checkerboard”, that is, do not work in a series of straight passes in one direction and then do a series of straight passes across the first series. This will cause you to miss areas in the carpet. 7) Clean the edges of the carpet (also called “edging”) with a plastic broom and bucket of shampoo solution. 8) Dry with a carpet fan.
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The carpet should be a whitish color as you work, but should not have standing peaks of foam. If you get foam peaks, you are letting too much solution onto the carpet. The rotary method can cause two (2) major problems. 1) It is difficult to keep from over wetting the carpet. 2) Without extracting, a great deal of residue is left in the carpet. This shampoo residue begins to build up to the point where it actually becomes a “dirt magnet” which attracts and holds dirt in the carpet. SELF CHECK
1) Why should you extract after shampooing? 2) What do foam peaks tell you about the application? ARPET XTRACTION C E If the outside temperature is Carpet extraction is a method that loosens dirt 80q F/26q C or higher and the dew point is 65qF/18qC or then picks up the dirty solution. It improves the higher, do not wet clean appearance and deep cleans carpets. Before anything made of fabric beginning the extraction process, check that weather conditions will permit adequate drying. (e.g., upholstery, carpet, cubicle walls, tackable NOTE: Because of the amount of liquid used, walls). Your Custodian II or carpet extraction should not be performed on Coordinator will verify these wool carpeting; it could cause the carpet to shrink.
SERVICE EQUIPMENT AND SUPPLIES
GENERAL SAFETY GUIDELINES
Read the MSDS for any cleaners. Wear gloves and goggles when adding chemicals to the machine. Use a GFI (ground fault interrupter).
EXTRACTION PROCEDURE
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PREPARE AREA
1) Prepare the area to be extracted by removing all furniture except for the very heavy pieces (e.g., file cabinets). Be sure to place furniture in a safe place where nothing can be stolen while you work. 2) Pile Brush Vacuum the carpet. If a Pile Brush Vacuum is not available in your area, use an Upright Vacuum. 3) Set out wet floor signs. 4) Presoak the carpet with a Hudson Sprayer. Pay close attention to traffic areas and spots. Use spotter if needed.
PREPARE EQUIPMENT
5) Measure the extraction cleaner according to the label directions and pour it into the solution tank. Make sure the plastic lid on top is sealed in order to create a vacuum for suction. 6) Set the brush height for the carpet you are cleaning. Start at the lowest possible setting and adjust to appropriate cleaning height. If you trip the machine breaker, first check the brush height and adjust if needed then reset the breaker on the machine.
EXTRACT
7) Extract in overlapping paths. Make a second “dry” pass with the solution off. Collect any or as much moisture as possible. You move the tank, operate the power switches that control the pump and vacuum, move the cord, and watch the water level. Also check for stains and loose threads and check for even wetting of the carpet. Things to remember:
x All switches must be on. x Clean the area along walls and around furniture with the edging wand. x The handle on the extractor contains the switches for the vacuum, pump, and brush. NOTE: Be careful not to run the power brush over seams where there are loose carpet threads, the rotation of the brush will unravel the carpet edges.
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CLEAN UP
8) Dry the carpet with a carpet fan. Place the fan out of traffic areas. Put up wet floor signs. 9) Replace the furniture. Since you will probably have to replace furniture on damp carpet, you will need to put down a barrier between the furniture and the carpet in order to avoid rust spots from metal furniture or stains from wooden furniture. Use plastic strips, paper, cardboard, or any thing else that will protect the carpet. Use blocks underneath legs, if necessary, to allow air to circulate and avoid mildewing of the carpet. 10) When you have completed extracting the carpet, clean the machine. 11) Rinse both tanks by flushing them with clean water. 12) Remove wrapped strings or hair from the brush. 13) Direct the hose (drain hose on the solution tank that acts as a water level guide) into a bucket, slop sink, or floor drain. 14) Clean the shut off mechanism (float) in the recovery tank. Pull it off and check the screen. 15) Remove the jet nozzles and soak them in a cup of vinegar solution (a splash of vinegar in just enough water to cover the jets) until next use. Or run ½ gal. of hot water and vinegar solution through the jets while they are in place.
16) Wipe any remaining solution from the tanks. 17) Clean the exterior of the machine with HGP. 18) Store the machine with the ports open so the tanks can air dry. Raise the brush to the store position. SELF CHECK
1) Do you use a GFI (ground fault interrupter) with an extractor? 2) Today, you had planned to extract a carpet in your building. The Coordinator checked the weather conditions and found that the outside temperature is 82 F and the dew point is 67 F. 3) Can you extract the carpet today? 4) It cooled off a bit the next day. The outside temperature is 80 F and the dew point is 65 F. Can you extract the carpet now?
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5) Could you extract a carpet if the outside temperature is 78 F and the dew point is 65 F? 6) Why is it necessary to use a carpet fan?
2.1.4 Restroom Care Plan
As passenger expectations and operational and maintenance needs change over time, airports authorities are paying greater attention to restroom hygiene and cleanliness when planning improvements to terminal facilities. The goals of the keeping the restroom clean and hygienic at the airport are twofold: to improve the convenience of the passengers, customers and the staff, while also improving visual aspects of the restrooms, Furthermore, cleanliness and customer safety are two principal aspects in restroom cleaning process which Team LGC focuses on. Traffic flow is also an important aspect of restroom cleaning plan, Monitoring the traffic pattern help us, to think of practical ideas that will result in better restrooms cleaning approaches which will meet customer needs and require less maintenance.
Our typical approach is that our process at the night shift should thoroughly clean and disinfect the restroom, using Touchless Cleaner Technology.
Keeping in mind that the Airport terminal restrooms are used by the full diversity of humanity in terms of mobility, age, gender, and culture. The further we go to accommodate this spectrum, the more likely traveler will choose one hub over another. This in turn is very good for the airport and thus is good for all the business which supports the airport.
To keep restrooms fresh, healthy, and protected against bacteria, daily restroom cleaning is needed in most workplaces. Usually, a deep single clean each day is sufficient for small to mid-sized workplaces, particularly those with limited client/customer traffic.
On the other hand, in workplaces with high-traffic restrooms (Such as Airport), a healthy bathroom cleaning schedule might involve upwards of ten bathroom cleanings a day.
Of course, if the quality of restroom cleaning is low, then even frequent restroom cleaning can deliver less-than-hygienic results. In fact, a poorly-equipped, poorly-trained, or inexperienced cleaning team can perform a “complete” restroom cleaning without eliminating the germs and bacteria they’re supposed to. When evaluating the restroom cleaning in your workplace, it’s important to go beyond asking how often the restrooms are cleaned and to also ask how well they’re cleaned.
Disinfection is the most important part of restroom cleaning. It’s also the part that cleaners most frequently get wrong. That’s not exactly surprising. After all, it’s easy to see that a restroom looks clean, but the human eye can’t detect the bacteria that restroom cleaning is supposed to target.
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This means that cleaners need to know where to disinfect, what products work best for restroom disinfection, and how to apply those products to achieve proper coverage. Of course, it also means having access to those products in the first place.
Disinfection should occur with every restroom cleaning. Cleaners should use hospital-grade disinfectants, meaning products that eliminates upwards of 99.9% of germs on contact. They should also be focusing on “high-touch” areas — meaning the places where you and your workers are most likely touch and pick up dangerous bacteria. The number one high-touch area in any bathroom is faucet handles, but areas like flush handles, door handles, and towel dispensers are other major culprits.
For FLL Team LGC will be Cleaning, attending, refresh, and inspect each Restroom through out the FLL high traffic areas 10 – 12 times a day and a very through deep clean of each restroom in the evening off shifts.
RESTROOM CLEANING
RESPONSIBILITIES All custodial staff are expected to follow the procedures described in this chapter. Immediately report any issues that would prevent you from safely doing so. Do not complete the task until the issue is resolved. Custodian IIs (CIIs) lead by example. Custodian IIs evaluate the Custodian I’s (CI) training and performance. Any restroom maintenance issues are reported through AiM or the Work Control Center email. Machine issues are reported to the custodial equipment repair person. CIIs, Custodial Supervisors and Coordinators ensure no one spends more than 2 continuous hours in any restroom machine operation role. SERVICE EQUIPMENT AND SUPPLIES Equipment x Yellow Microfiber Rag (Toilets and Urinals) x Blue Microfibe r Rag
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(General Restroom Cleaning) x Light Blue Mirror/Glass Microfiber Rags x Bottles x Trigger Sprayers x Bowl Swab x Tooth Brush x White Scouring Pad x Green Scouring Pad x Counter Brush/Lobby Broom x Dust Mop x Microfiber Wet Mop (Flat) x Pulse Mop x Blue/White Easy Erasing Pad x Dust Pan/Lobby Dust Pan x Hand Duster
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Supplies
x Bowl Cleaner x Disinfectant Cleaner x Hand Soap x Paper Towels x Plastic Liners x Cream Cleanser x Sani-Bags x Toilet Tissue x Graffiti Remover x Glass Cleaner Personal Protective Equipment (PPE) for All Restroom Cleaning Methods
Eyes/Face: Chemical splash goggles or face shield.
Hand: Chemical resistant gloves. Skin/Body: Approved slip resistant overshoes or boots. Rain bibs or Tyvek suit if requested. Respiratory: None needed with adequate ventilation. With poor ventilation or if irritation is experienced, a NIOSH/MSHA approved respiratory with an organic-vapor removing cartridge with a prefilter approved for pesticides should be worn. A healthcare grade mask will be worn by all Operator 1 roles. General: Know where the FM eye wash fountain and emergency showers are located before handling concentrate. Handle in accordance with good industrial hygiene and safety practices.
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GENERAL SAFETY PRECAUTIONS
x Wear gloves and goggles when you are mixing chemicals.
x Always measure chemicals and mix to correct dilution as stated on label. x Do not tamper with concentrated chemicals in chemical management. x Read chemical labels and observe precautions. x Wear rubber gloves whenever handling chemicals. x Bowl cleaner is a caustic chemical. Handle it carefully. Use of gloves and goggles is required when handling bowl cleaner. x Display “Wet Floor” signs or “Banner” signs.
TERMS
Cleaning for Public Health – To clean an area to be free of unwanted matter in the form of solids, liquids, gases, or living organisms that have the potential to cause an adverse or undesirable effect. These unwanted, out of place substances, whether derived from humans or nature, are pollutants. Contaminate – The soiling or making inferior surfaces by leaving unwanted matter in the form of solids, liquids, gases, or living organisms that have the potential to cause an adverse or undesirable effect. Cross-Contamination – It is the physical movement or unintentional transfer of harmful bacteria or other microorganisms from one person, object, surface or place to another, with potential harmful effects. Preventing cross-contamination is a key factor in preventing disease(s). Disinfectant (germicide) – The product that will kill bacterial organisms. The strict definition of this term varies, but is generally taken to include killing most of the (not necessarily all) disease causing bacteria. Disinfectants are regulated by the United States Department of Agriculture. A chemical under controlled conditions must kill 99,000 organisms out of 100,000
78 RFP No. BLD2117566P1, Janitorial Services at FLL Group 1 & Group 2 to be classified as a disinfectant. A complete kill is not necessary or even possible under most conditions. Bacteria are present in such large numbers that to leave one alive out of every hundred thousand will still leave millions on any given surface. Microfiber – A synthetic fiber with threads finer than one or 1.3 denier. This is 1/100th the diameter of a human hair and 1/20th the diameter of a strand of silk. Rubbermaid HYGEN™ microfiber cloth is proven to remove 99.9% of microorganisms. Blue Microfiber Rag – Used for cleaning non-toilet restroom surfaces. Green Microfiber Rag – Used to clean general surfaces outside of restrooms. Light Blue Microfiber Rag – Used to clean mirrors or glass surfaces. Yellow Microfiber Rag – Used to clean toilets and urinals. Restroom Cleaning Machine – A machine used to clean in restrooms providing touchless cleaning. Examples on campus include, KaiVac, REEL Cleaner, All- Cleaner XP and Hillyard Cleaning Companions. Sanitizing – involves the reduction of bacteria levels. A 50% reduction in bacteria is the minimum allowed to permit a manufacturer to use this term on a product label. Sterilization – is generally accomplished under autoclave conditions (exposure to pressurized steam for a significant period of time) that signify a complete kill. All organisms are removed. This process is used primarily in sterilizing equipment used in surgical procedures. Since the control of disease causing bacteria is so important, the Federal Government rigidly controls marketing of disinfectants (this term is generally synonymous with germicides). Manufacturers are required to place all pertinent safety and chemical interaction information on the label. “Right to Know” – stations (bright yellow) are located in each building. Your Custodian II or Coordinator will show you where to find this material. These stations contain information detailing the possible harmful effects of various chemicals. Whenever a new chemical is introduced to the work are, a new SDS is added. Each area takes the time to review the properties of the new chemical. The “Right to Know” station in your area may look like the picture you see here. Roles – Machine Cleaning Team Operating Roles
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x Restroom Replenisher: Performs restroom product filling, vent dusting and removes waste. x Restroom Detailer: Performs detailing cleaning and/or final polishing touches duties. x Restroom Replenisher/Detailer: Combines the replenishing and detail roles into one. x Operator 1: Operates machine performing spraying duties. x Operator 2: Finishes restroom floor work either by machine pick-up, squeegeeing to drains or wet mopping. Traditional Restroom Cleaning Team Roles x Specialist #1: Performs assigned cleaning tasks utilizing traditionalmethods. x Specialist #2: Performs assigned cleaning tasks utilizing traditionalmethods. x Specialist #3: Performs assigned cleaning tasks utilizing traditionalmethods. x Specialist #4: Performs assigned cleaning tasks utilizing traditionalmethods. TRADITIONAL RESTROOM CLEANING PROCEDURE TRADITIONAL RESTROOM CLEANING TEAM ROLES Each custodian is assigned a role in cleaning restrooms. The duties for each role depend upon the number of people on the team. 4 People:
SPECIALIST #1
x Empty Trash - Includes regular receptacles and sanitary napkin receptacles x Change Out Sharps Container x Restock Toilet Paper x Restock Green Seal Soap x Restock Paper Towels x Restock Sanitary Dispenser x Reports lights that need replaced x After Specialist #4 Finishes o Wet Mop Floor SPECIALIST #2
x Cleans/Disinfects - Door Handles/Push Plates, Light Switches, Waste Containers, Soap Dispensers, Toilet Paper Dispensers, Paper Towel Dispensers, Entrance Door/Walls, Sanitary Dispenser, and Diaper Changing Station
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x Dust Mop Floor
SPECIALIST #3
x Cleans/Disinfects - Sinks, Counters, Hand Dryers, Horizontal Surfaces, Handrails, Mirrors and Partitions/Partition Doors x Dust Vents
SPECIALIST #4
x Cleans/Disinfects - Stools, Urinals and Showers 3 People:
SPECIALIST #1
x Empty Trash - Includes regular receptacles and sanitary napkin receptacles x Change Out Sharps Container x Restock Toilet Paper x Restock Green Seal Soap x Restock Paper Towels x Restock Sanitary Dispenser x Reports lights that need replaced x After Specialist #3 Finishes o Wet Mop Floor SPECIALIST #2
x Cleans/Disinfects - Door Handles/Push Plates, Light Switches, Mirrors, Hand Dryers, Sinks, Counters, Waste Containers, Soap Dispensers, Toilet Paper Dispensers, Paper Towel Dispensers, Horizontal Surfaces, Handrails, Entrance Door/Walls, Sanitary Dispenser, and Diaper Changing Station x Dust Vents x Dust Mop Floor
SPECIALIST #3
x Cleans/Disinfects - Stools, Urinals, Showers, and Partitions/Partition Doors 2 People:
SPECIALIST #1
x Empty Trash - Includes regular receptacles and sanitary napkin receptacles x Change Out Sharps Container
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x Restock Toilet Paper x Restock Green Seal Soap x Restock Paper Towels x Restock Sanitary Dispenser x Reports lights that need replaced x Cleans/Disinfects - Door Handles/Push Plates, Light Switches, Waste Containers, Soap Dispensers, Toilet Paper Dispensers, Paper Towel Dispensers, Sanitary Dispenser, Entrance Door/Walls, Partitions/Partition Doors, and Diaper Changing Station x Dust Mop Floor
SPECIALIST #2
x Cleans/Disinfects - Mirrors, Hand Dryers, Sinks, Counters, Horizontal Surfaces, Handrails, Stools, Urinals, and Showers x Dust Vents x Wet Mop Floor FOUR STEPS TO A CLEAN RESTROOM
When cleaning lactation rooms, follow the steps for restroom cleaning. Do not clean lactation equipment.
Follow the four (4) step restroom cleaning procedure listed below. It is important that you follow the procedures in the order described to ensure each restroom is properly serviced: Step - Mix and prepare chemicals. Step - Check and replace supplies and soap. Step Dust all surfaces before wet cleaning. Step - Wet clean all surfaces.
MIX AND PREPARE THE CHEMICALS
All disinfectants have warnings on the labels; you must take time to read the manufacturer’s directions.
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Mix chemicals in small amounts for each restroom. The disinfectant loses its ability to kill germs before the solution looks dirty.
Read mixing instructions on the product label. Carefully dispense all chemicals. Chemicals are formulated to work at prescribed dilutions. Less will not be effective and too much may be harmful. Chemicals are formulated to be mixed with cold water for maximum effectiveness. Mixing different chemicals together can both decrease the effectiveness of the compounds and may cause dangerous chemical reactions! NEVER MIX CHEMICALS. Always follow instructions and precautions on the container labels carefully. Chemicals must be measured correctly. There is no room for guessing! You must wear gloves and goggles when mixing any chemical (per OHSA regulation). Always mix chemicals in the smallest allowable amounts. Don’t mix three (3) gallons if one (1) will do the job. Disinfectants will not retain effectiveness in a soiled environment. You should not mix more chemicals than needed to service a set of restrooms. x Mix disinfectant chemicals in your mop bucket for cleaning the floor. x Mix disinfectant solution in a gallon jug for cleaning toilets and urinals. x Mix a disinfectant solution in a trigger sprayer bottle for cleaning wash basins. Most buildings are now using chemicals dispensed from RTD bottles. Be sure to use the proper dilution settings. When working with RTD’s, remember to always shut off the water supply when it’s not in use. Forgetting to shut off the water can lead to water leaks. CHECK AND REPLACE SUPPLIES AND SOAP Before you enter ask yourself, is this a restroom of the opposite sex or a unisex restroom? Knock, open the door slightly and shout, “Custodian! Anyone in here?” Shout again. If no one answers, then position yourself to look under thepartitions. Those present with hearing disabilities may not hear your shout, so a quick check under the partitions assures you the room is empty and will save the embarrassment of walking in on someone. Block the door open with a door wedge at the bottom of the door. Do not block the door between the door and the door jam, damage will occur to the hinge set. Place the CLOSED FOR CLEANING banner in the doorway. Block the doorway with your cart to discourage entrance into the room. If someone should come into the room while you are cleaning say, “I’m sorry, I’m cleaning now,”
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and point out the nearest restroom they can use. If they insist on staying, leave the room until they come out. If you leave the area, you must go through the entrance procedure again in case someone has entered the room during your absence. Light Bulbs Check lighting, noting any burned out bulbs. Make every attempt to change the bulb that is causing safety issues while you are cleaning the area. Make note to add burnt lamps to your buildings burnt lamp list. Refer to the “Relamping Lights” section in Chapter 14 for information on the correct procedure. Soap Dispensers Soap dispenser containers should be replaced or refilled when the soap bottle is empty. To service the Green Foam Soap dispenser, push up on the lever under the unit. Remove the empty cartridge and insert a full one. Align the cartridge with the grooves and slide into place. Close dispenser cover. To service the under-the-counter dispensers found in some areas, check the volume remaining by removing the bottle. Refill as needed. Your Custodian II or Coordinator will advise you on proper procedures for refilling other types of dispensers. Damp wipe the underside of the soap dispenser to prevent a soap buildup around the pump outlet. Toilet Tissue Dispensers You will find different styles of toilet tissue dispensers on campus. They are the Three Core OptiCore®, Standard Double Roll, Jumbo (very large roll), and the Junior which is not as big as the Jumbo but much larger than the standard double roll. There must be enough tissue to last until the next service day. A dispenser should never be without tissue. When there is no toilet tissue, no one will notice how clean the restroom is. Three Core OptiCore® The purpose of Three Core OptiCore® dispenser is to make sure a supply of toilet tissue is always available and to guarantee that rolls are completely used. These are the standard dispensers used in FM buildings. As you look at the dispenser the bottom roll is used first. A wheel located on the front advances a replacement roll. A replacement is not needed if there is still tissue on the left roll. Check to be sure there are two full rolls above the current roll. If you see an empty slot, open the dispenser with your key. Take the spent core(s) out of the dispenser and replenish with additional roll(s). Close the door to
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put the dispenser back into service. Standard Double Roll Dispenser The purpose of double roll dispensers is to make sure a supply of toilet tissue is always available and to guarantee that rolls are completely used. As you look at the dispenser the left side is used first. A sliding door is located on the right (spare) side to release a replacement. A replacement is not needed if there is still tissue on the left roll. There should be a full roll on the right side, but check to make sure it is there. If the door is moved to the left, open the dispenser with your key. Take the dowel out of the dispenser and reverse it so the remaining roll is on the left side. Make sure the spring pulls back to cover the spare side when you remove the dowel and load the new roll on the spare side. Start the roll by removing the first few sheets. Junior and Jumbo Dispensers The Junior (double rolls) and Jumbo (single rolls) toilet tissue dispensers have been installed in most high traffic restrooms. Always check to assure the roll rotates on the spindle. To ensure an adequate supply of tissue to last until next service, transfer partial rolls to the Junior Dual dispensers (found in the handicap stall). Paper Towel Dispensers Paper towel dispensers are generally located in restrooms that do not have hand dryers installed. Electric hand dryers are the most efficient and economical process for hand drying. If a customer requests installation of a paper towel dispenser, the requesting department should send a blue requisition agreeing to purchase, install and provide a continuous supply of paper towels. To check the paper towel dispenser the custodian first unlocks the side of the dispenser, then opens the dispenser door. Load roll towels one roll per dispenser. Pull down to start the dispensing. To check the paper towel dispenser the custodian first unlocks the top of the dispenser, then pulls down from the top to open the dispenser. Next, interlace the new bundle into the old bundle so that it will dispense properly, making sure the top fold of the paper towel in the dispenser folds back towards you. Position the bottom towel of the new pack into the the towels into the dispenser. Towels will dispense better when the dispenser is kept full. Do not pack the dispenser too tightly or the towels will tear when dispensed.
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Trash cans Trash cans in restrooms should be lined with a plastic liner. It not only saves time, but also creates a more sanitary environment. You must remove the liner and replace it. The outside surface of the container must be disinfected daily. Sani-Bag Dispenser Some restrooms have sani-bag dispensers. If refill is needed, slide the case out of the holder and insert new bags. Make sure the retainer spring is in good condition. Install with tabs facing out. Sanitary Napkin Vending Dispenser You are responsible for refilling the sanitary napkin dispenser. When the flag appears in the window, the dispenser is empty. To refill you may need two keys. Many machines have a padlock key and a door key. After opening door, lift weights out of tracks and restock with either Sanitary Pads Square Box, Sanitary Pads Long Box, or Tampons. Replace product into track. Close and lock and padlock. Sanette Can (Step Off Can) Sanette Can liners should be changed daily, just like Trash cans. There are two (2) main types on campus: flip top (free standing units on the floor) and units attached to stall partitions. For both types, remove and replace the liner. Disinfect the outside on a daily basis. DUST ALL SURFACES BEFORE WET CLEANING Dusting is the next step performed in restroom cleaning. x Dust from the top down. Start with the ceiling vents. x Dust dispensers daily. x Dust pipes, ledges, door louvers, partitions, and any other surface that collects dust weekly. Use a small hand duster. x Dust mop floor, including behind doors. Pick up the dirt with counter brush and dustpan immediately. WET CLEAN ALL SURFACES Most surfaces will not look dirty but must be wet cleaned anyway. To kill germs (our primary goal), all surfaces must be wet cleaned regardless of a clean appearance. There are two techniques used in wet cleaning. Damp Wiping Use a trigger sprayer bottle and disinfectant solution with a damp cloth or sponge. The disinfectant solution must be used on all surfaces. Don’t use excess spray, which can run down the wall and create difficult-to-remove streaks. Use enough to wet the surface and wipe with cloth (damp with disinfectant solution), leaving surface damp. Buff dry bright work.
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The disinfectant solution should be used on all walls, partitions, doors, fixtures, and dispensers that show signs of being used or touched. Don’t use disinfectant solution on mirrors or glass as it will streak. Walls should be damp wiped from the highest point of your reach to the floor, and should be thoroughly wet cleaned from ceiling to floor on a quarterly basis. Flooding Find the floor drain. If there is no floor drain, do not flood the areas. Instead use minimal water. The flooding process is used to clean the urinal, toilet, and floor. Cover urinal and toilet surfaces with the disinfectant solution using a bowl swab (Johnny mop). Do not use bowl swab (Johnny mop) on wash basins. Do not be concerned with dripping disinfectant solution on the floor, since you will mop it later. Equipment that needs wet cleaning is found at all levels in the restroom. Damp Wiping Electric Hand Dryers Damp wipe electric hand dryers with disinfectant solution, giving special attention to the area below the drying port. This area is frequently soiled with body oils and soap film. Cleaning Sinks and Wash Basins Inspect sink to determine the type of cleaner needed. If it is very soiled you may need to use cleaning chemicals and/or green scouring pad. You may need to use a toothbrush to remove deposits around the faucet handles or in other small areas. If cleaning chemicals are used, be sure to use plenty of water to flush it off. Don’t worry about splashing water on the floor, as you will mop it later. Damp wipe the area with disinfectant solution, starting with the wall above the sink. As you move down, clean all surfaces including the underside of the sink and all bright metal. Polish bright metal with dry towel. Clean the mirror with glass cleaner and dry towel. Spray cleaner on the mirror then wipe dry with towel. Damp wipe the towel cabinet and wall surrounding the cabinet. Buff bright metal cabinets with dry cloth to remove streaks. Disinfecting and Cleaning Toilets Bowl cleaner is the most caustic chemical we use in restrooms. Gloves and goggles are an absolute must when using this chemical. Avoid any contact with skin or eyes. Be extremely careful when using this product. Use a bowl cleaner to clean the interior (not outside) of the toilet to remove build up from minerals in the water.
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Disinfect daily. 1. Swab the top and bottom of the seat with disinfectant solution. Wait for the proper dwell time for the chemical used. 2. Swab the inside of the bowl with disinfectant solution. Using the bowl swab (Johnny mop), thoroughly scrub all surfaces above the waterlevel. Pay particular attention to the underside of the flushing ring. 3. Flush the fixture and follow the water line as it decreases with the bowl swab,scrubbing in a circular motion. After the inside of the bowl has been thoroughly cleaned, flush the fixture one more time to ensure all chemicals have been removed from the surface. 4. Swab the outside of the toilet paying particular attention to the front of the bowl and the base. Wipe the chrome to prevent water spots. These chemicals should not be left to come in contact with the skin. Leave the seat up. Steps for cleaning weekly: 1. Raise the seat. 2. You will need to back flush the toilet. To back flush, use the bowlswab (Johnny mop) to force water back through the trap, lowering the water level. After back flushing, the bowl will not have water in it. Apply bowl cleaner and swab inside of bowl thoroughly. Rinse immediately by flushing. Never leave bowl cleaner unattended in the bowl. 3. To use the bowl cleaner, first wet the bowl swab and then pour the bowl cleaner onto the swab. Hold the swab over the bowl while applying the bowl cleaner to it, or squirt bowl cleaner directly to the underside of the toilet’s inner rim. 4. Scrub under the flushing ring and at the water level to remove all build up, rust, and scale. 5. Flush the fixture and follow the water level down with the bowl swab, scrubbing in a circular motion. 6. Flush fixture again to remove any chemical from all surfaces. Use bowl cleaner in urinals and toilets weekly to remove stains and rust. 7. After cleaning each toilet or urinal damp wipe all pipes, valves, and connections. Disinfecting and Cleaning Urinals Disinfect daily.
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1. Urinals are cleaned in much the same method as the toilets. 2. Flush the fixture; remove any waste that does not flush through. 3. Swab the wall area above and beside the urinal with disinfectant cleaner and wipe them with a damp cloth. 4. Spray and damp wipe all exterior surfaces of the urinal, including the base and areas underneath. 5. Using disinfectant solution and beginning at the top of the fixture, scrub thoroughly with bowl swab, paying particular attention to the underside of the upper flushing ring. 6. Flush fixture and follow the decreasing water level down with the bowl swab scrubbing vigorously. Flush fixture a final time to remove any remaining cleaning solution or residue. Clean after disinfecting weekly. 1. Begin by flushing the fixture and wetting the bowl swab. While holding the bowlswab over the urinal, pour the bowl cleaner onto the swab. 2. Scrub only the interior of the urinal thoroughly especially around the edges and under the upper flushing ring. 3. Flush the fixture and scrub the lower part as the water level decreases. 4. Flush the fixture again and flush a final time to remove any remaining cleaning solution or residue. Cleaning Partitions and Doors Spray and damp wipe partitions giving special attention to the partition around urinals as the uric-acid that splashes will quickly rust and corrode all metals. Check for graffiti that will not come off, as you will need to use Vandal- X Mark Remover or Grease-B-Gone or Graffiti Wipes on these spots. Be careful not to breathe the fumes. Fumes could damage your lungs if inhaled for an extended period; open the partition door to aid in ventilation. Refer to Appendix 10—Posting Policy—to identify which graffiti may be considered offensive and need to be reported to your Custodian II or Coordinator. Remove door wedge and damp wipe both sides of the door. Replace the wedge (be sure the wedge is properly placed under the door) when finished wiping. Cleaning Floors Place “wet floor” signs before doing any wet mopping. Flood the floor with disinfectant solution. Use enough solution to wet grout cracks in the tile. Pay special attention to corners, behind toilets, and under urinals. Bacteria growth will usually be the cause of
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restroom odors. Flooding vinyl tile floors may cause the tiles to “pop-up”, so you will need to wet mop vinyl floors as you would normally wet mop. If you do flood a vinyl tile floor, the excess solution will need to be mopped up after a couple of minutes. Pour some of your disinfectant solution into the floor drain to keep the trap moist and prevent gas odor. Mop up excess solution. After the floor is completely dry, remove the door wedge and “Closed for Cleaning” sign. Mop floor weekly with all-purpose cleaner to remove disinfectant film. Flooding the floor and mopping will not keep grout clean. Every three months (quarterly) you will need to machine scrub the floor with a stiff brush and all-purpose cleaner. This will clean the grout and remove any film left by the disinfectant. CLEANING RESTROOMS WITH A RESTROOM CLEANING MACHINE PROCEDURE Restroom cleaning is changing as new equipment and new supplies come on the market. If your area is trying a new procedure, be sure to check with your Custodian II or Coordinator to learn the new methods. All the equipment requires training in use before experimenting with it in your area. Restroom cleaning machines are designed for total soil removal. No-Touch Cleaning® utilizes a pressure washer with and without chemical injection and a wet vacuum to remove soils. Workers spray cleaning solution on fixtures and floors, and then blast the soils to the floor with a high-pressure water spray. Then they vacuum the floor dry, completely removing soils and bacteria. The results are odor free, sparkling clean restrooms without ever touching a contaminated surface. Machines on campus include Advance REEL Cleaner™, the Advance All-Cleaner™ XP, and the KaiVac 1750. The Reel Cleaner by Advance is used in restroom cleaning. It is designed for touchless cleaning used with chemicals of your choice. It has the ability to use water under high pressure to clean all surfaces in a restroom. It uses the same wand to apply disinfecting chemicals and then has an onboard vacuum and recovery system to remove excess liquid from the floor and other surfaces. The Kaivac cleaning system is another touchless system designed to use 90% less chemicals protecting the worker and the environment. Other machines on campus include Hillyard C2 Cleaning Companion, Hillyard C3 Cleaning Companion and Hillyard C3XP Cleaning Companion. The compact battery operated C2 is a self-contained, touch-free restroom cleaning system. The worker applies chemical with the moderate pressure wand or for extreme soils and uses the convenient onboard brush to break soil loose. To rinse, turn the switch to rinse mode to rinse
90 RFP No. BLD2117566P1, Janitorial Services at FLL Group 1 & Group 2 with water. Then squeegee the water down the drain with the onboard squeegee or pickup with a wet dry vacuum. If machine has a recovery unit, vacuum the floor dry, completely removing soils and bacteria. MACHINE CLEANING TEAM OPERATING ROLES RESTROOM REPLENISHER
x Empty Trash - Includes regular receptacles and sanitary napkin receptacles x Restock Toilet Paper x Restock Green Seal Soap x Restock Sanitary Dispenser x Dust Vents x Reports lights that need replaced
RESTROOM DETAILER
x Cleans/Disinfects - Door Handles/Push Plates, Light Switches, Mirrors, Hand Dryers, Sinks, Counters, Waste Containers, Soap Dispensers, Toilet Paper Dispensers, Horizontal Surfaces, Entrance Door/Walls, and Sanitary Dispenser x Helper for Machine Operator #1 and #2 (to handle hoses on the machine)
RESTROOM REPLENISHER/DETAILER
x Empty Trash - Includes regular receptacles and sanitary napkin receptacles x Restock Toilet Paper x Restock Green Seal Soap x Restock Sanitary Dispenser x Dust Vents x Reports lights that need replaced x Cleans/Disinfects - Door Handles/Push Plates, Light Switches, Mirrors, Hand Dryers, Sinks, Counters, Waste Containers, Soap Dispensers, Toilet Paper Dispensers, Horizontal Surfaces, Entrance Door/Walls, and Sanitary Dispenser x Helper for Machine Operator #1 and #2 (to handle hoses on the machine) OPERATOR 1
Cleans/Disinfects with high and/or low pressure sprayer x Stools and Urinals x Partitions and Doors
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x Handrails x Ceramic Walls x Floors
OPERATOR 2
x Wet Vacuums Restroom Floors with Restroom Machine/Wet Dry Vac or x Squeegees or Wet Mops Floors OPERATION INSTRUCTIONS Equipment Use S-I-M-P-L-E operation for proper use of equipment The first letter of each step spells SIMPLE. Refer to the Kaivac placards, at end of this chapter, for pictures of each step. Set-up Inject Chemicals Manual brush Pressure wash and rinse Loop spray line Extract and dry Follow the guidelines provided by the manufacturer for each type of equipment. Ingeneral: x Use the equipment for the purposes specified by themanufacturer. x Do not remove the float shutoff. x Do not run the pump dry. This will void the machine warranty. x Do not run hot water through the pump. This will void the warranty. x Always test chemicals for compatibility on surfaces to be cleaned. x Always be sure the water tank and water line filters are clear of debris. x Do not use to pick up flammable or combustible materials. x Replace any damaged cords before use. Chemical use Facilities Management has designated chemicals for each cleaning task. x Only use chemicals approved for use with the Restroom Machines. Use of non-approved Restroom Machine chemicals may cause machine damage and will reduce warranty periods. Turn chemical line off when not in use. x Keep the appropriate chemical SDS on hand at all times. x Cleaning chemicals should not be put in the water tank. Chemicals in the
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water tank can harm the operator and the machine because: o Chemicals in the water tank must pass through the pump, which maycause premature pump failure. o Use of chemicals in the water tank voids the warranty. o Chemicals in the water tank will be aerosolized and may harm the operator. Training Process You must be certified before using the machines. The certification checklist is found in the Certification chapter of this manual. Contact your Coordinator or Group Leader. x Proper training is required before using the Restroom Machine. x Instruction placards are attached to each KaiVac and should not be removed. These placards show proper cleaning procedures and safety precautions. Building Water Damage Prevention The Restroom Machines are to be used on water resistant building surfaces only. These include concrete, terrazzo, ceramic tile and quarry tile. If you are unsure contact your Coordinator or Group Leader. x Never overflow the water tank or the vacuum recovery tank. x Discontinue use if any leaks occur in the Restroom Machine and report to your Group Leader or Coordinator. SELF CHECK 1. What is the most important aspect of restroom cleaning? 2. What are the four (4) steps of restroom cleaning? 3. What should you do before entering a restroom of the opposite sex or a unisex restroom? 4. When mixing chemical solutions, what safety precautions should you take? 5. How do you determine when to restock a liquid hand soap dispenser? 6. What surfaces in a restroom should be disinfected daily? 7. Why shouldn’t disinfectant be used on mirrors? 8. How often is bowl cleaner used? What surfaces is it used on? 9. What must you do to thoroughly disinfect a restroom floor?
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2.1.5 High Cleaning Plan to Ensure the Facilities are Left Dirt and Dust Free in High Places and HVAC Vents
High Level Cleaning Besides maintaining floors and surfaces, our team is also always ready to respond to emergencies and immediate needs. In fact, our response times are measured in minutes, if not seconds. All our systems are also customized to meet the demands of our various clients without interrupting their essential functions. Our systems are also designed to work with ever- changing passenger loads. From downtime to full- capacity holiday seasons, the one thing that doesn't fluctuate is our level of service. At the various sites of an Airports/Railway Stations and metro stations we are doing a great job; hence growing day by day and coving all major sites in all entire network; wherein engaging in various activities like, Facility Maintenance (Common Areas) of Passenger Terminal Building (Passenger & Staff Restrooms) High Raised Cleaning such as Facade Cleaning, Pillar Cleaning, Roof Top, High Ceiling, Bullnose, HVAC Vents Bulkheads etc. of Passenger Terminal Building, Procure, Store, Replenish cleaning materials and consumables that required for the Maintenance Services. Operate and Maintain Cleaning Machineries and Equipment that assigned for the Maintenance Service as detailed in Schedule, Collection & Transportation of waste from Passenger Terminal Building to Designated Waste Collection Points in compliance with the guidelines of Pollution Control Board, Local Standards and applicable laws, Employ and deploy the additional workforce in the event of emergency requirement. Working at sensitive areas like airports we need to be more alert and vigilant at all points; complying with all the applicable laws, hold or obtain all the relevant and applicable licenses, permissions, approvals, registrations and sanctions from the governmental/appropriate authorities; apply and get all required licenses, permissions, sanctions etc. for the performance of Airfield Debris Management Services; apply and obtain Airport Entry Pass, conduct the back ground verification, transport, protective glows, shoes etc. adhere to the safety code as well as all other regulation applicable to safety in discharge of Airfield Debris Management Services; We need to take care of, to follow and comply with the safety code/guide line as mentioned below and comply with any additional or more safety code (if any) applicable law prescribes or requires. Safety is an individual commitment to incorporate safe work practices into every area of job operations.
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Personal Protective Equipment (PPE) All necessary personal safety equipment as considered adequate should be available for use of persons employed on the Site and maintained in a condition suitable for immediate use, ensure proper use of equipment by those concerned. Identify and provide appropriate PPEs like; o Hand gloves o Mask o Safety goggles o Safety harness o Gum boots o Anti-skid shoes o Rain coat o Hat/ Cap o Reflective jacket etc. as per the scope of work/ job requirements. Which offers adequate protection to the worker, co-workers, and occasional visitors for our Services without incurring unnecessary inconvenience to the individual. Proper maintenance of PPE, including clean when dirty and replace when damaged or worn out. Caution Sign Boards Place sign board "Wet Floor" whenever floors are wet due to housekeeping activities, spills, rain or otherwise to caution passengers, users until the area is dry. Place sign board "Work in Progress" or "Cleaning in Progress" before starting any major cleaning works, schedule works in places that exposure to passenger and public. Place floor mats at the entrances to buildings or rooms to collect tracked-in rain, dirt etc. Barricade the area in the event of any spills, leaks, rain, major activities etc. which could not be accomplished within a short period to avoid entry of others to affected location. Chemical Handling Read MSDS carefully to understand all instructions and also follow instructions on the label of the container while handling chemicals. Do not mix different chemicals unless it's specified to do so. Use appropriate PPEs while handling chemicals. Do not smoke while handling chemicals, wash hands after each use. Aerosol cans are fire hazards. Keep away from heat. Do not pour chemicals in building floor drains. Equipment and Machinery Handling
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Do not use equipment that has worn or damaged cords, switches, plugs, etc., especially in wet locations. Always check these items regularly and take necessary steps to fix the damaged/broken plugs, switches, cords to avoid electric shock to workforce and others. Always inspect tools and other equipment before use. Report defects to supervisor and other potential users. Do not use defective equipment or tools. Avoid using or touching the power sockets, switches with wet hand to avoid electric sock hazards. Don't leave running machinery unattended. Unplug and turn off electrical equipment when it's not in use. Obey warning signs and tags. They are posted to point out hazards. Never remove or disable any safety device Material Storing Store materials in a planned and orderly manner that does not endanger employee safety. Ensure stacks, tiers, and piles are stable and stacked to aid safe handling and loading. Store hazardous materials in accordance with the individual requirements. Keep storage areas free from accumulations of materials that could create a hazard from fire, explosion, or pest infestation. Store all chemical products at eye level or below. If chemicals are splashed into the eye, immediately flood the eye with water for at least 15 minutes. Do not place or store cleaning materials or scrap accumulations that obstruct doorways, electrical panels, fire extinguishers, or fire exits. Liquids and chemicals must be stored in approved containers. Sharp or pointed objects should be stored to prevent persons from coming in contact with them. Consider storage segregation precautions for all materials. Use MSDS to determine appropriate storage segregation. Identify and label segregated material containers. Material Shifting Employees shall not be put at risk of body strains unnecessarily. Supervisors shall assure that all jobs are undertaken in accordance to following guidelines: Lifting equipment (pallet trolleys etc.) will be utilized whenever possible for moving heavy objects or repetitive lifting. Adequate personnel will be assigned to the job dependent upon the weight and size of the material. Repetitive lifting from the floor and twisting will be designed out of the job as much as possible. For moving jobs, the route for carrying material should be as short as possible- avoiding steps, slopes and slippery surfaces, if possible. Employees must be made aware of unavoidable tripping hazards. Frequently used material and heavy-large material in storage rooms will be stored in a location that does not require reaching
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over something, standing on a ladder or stool to get to, bending to the floor, reaching under something, etc. Loose objects must be contained while being moved. Employees should always lift by bending their knees so that leg muscles are used. Working At Height Obtain permission from all relevant Authorities before starting any kind of high raise works and notify all concerned stake holders. Suitable scaffolds/Standalone step Ladder/High Access Equipment shall be used for all works that cannot be safely done from the ground. Cordon off the entire area covering parking of access equipment and 59 30 cm for ladders up to and including 3 meters in length. For longer ladders this width shall be increased at least 6 mm for each additional 30 cm of length. Uniform step spacing shall not exceed 30cm. Adequate precautions shall be taken to prevent danger from electric equipment. No material on any of the sites shall be so stacked or placed as to cause danger or inconvenience to any person or the public. Use of Hoisting Machines Use of hoisting machines and tackle including their attachments, anchorage and supports shall conform to the following: These be kept in good repair and in good working order. Every rope used in hoisting or lowering materials or as a means of suspension shall be of durable quality and adequate strength and free from patent defects. Every crane driver or hoisting appliance operator shall be properly qualified and no person under the age of 21 years shall be in-charge of any hoisting machine.
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In case of every hoisting machine and of every chain ring hook, shackle swivel and pulley block used in hoisting or lowering or as means of suspension safe working load shall be ascertained by adequate means. Every hoisting machine and all gear referred to above shall be plainly marked with safe working load. In case of a hoisting machine having a variable safe working load, each safe working load and the conditions under which it is applicable shall be clearly indicated. No part of any machine or of any gear referred to above in this paragraph shall be loaded beyond safe working load except for the purpose of testing. Electricals Do not use damaged cable for Power Extension box, use only PVC insulated Flexible cable 60 Use IP 67 Protection (Protection against Dust and water Splash) Power sockets where water leaning take place (Jet cleaning) Do not keep Extension box at top of any Access equipment after completion of work Do not tap off power from any of socket without plug top Do not Use UPS Power Socket for Equipment charging or Cleaning. Use only designated charging points only Any Loose connection or Short circuit observed in the plug socket, inform Duty in charge immediately Do not interchange/remove Plug socket/ Plug top of Access equipment to Cleaning equipment. Switch off the Machine/Access equipment totally after parking at designated location and Put for charging Ensure all electrical equipment is disconnected before working on it.
Typical Area of Airport
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2.1.6 Capabilities to Respond to Emergency or Disaster Situations
When our staff discover an emergency we will:
x Notify the FLL Liaison via phone immediately, with a follow-up email. x Input the item in to the FLL’s CMMS System. x Provide written updates and notification of completion to the FLL liaison via email once diagnosis and the appropriate resolution process has been established.
Fire Alarms
When the Fire Alarm sounds, our staff will immediately act to ensure their safety and safety of students. Fire Alarm Systems are designed and engineered to provide people with an early warning to allow you to safely exit the building during an emergency situation. Our staff are trained to:
x Never ignore or assume the alarm is false or the result of a test. x Evacuate the building by way of the safest and closest exit and/or stairway. x Call the authorities (911). x Never use an elevator to exit during a fire alarm activation. x Once outside the building, moving away from the building. They are instructed to assemble across the street or along the sidewalk of the adjacent building. x Not obstruct the front of the building, as that is where the fire fighters and fire trucks will be operating. x Not remaining near any hazard zones (e.g., glass being blown out of windows). x Not to re-enter the building until the fire department or police say it is safe to do so.
Water Pipe Breaks
The aim is to mitigate water damage in the most effective way. This depends on how each can identify and handle the situation. We follow the following process:
x Establishing a set of Emergency Water Shut-Off Procedures and Protocols to deal with a burst water pipe or fire sprinkler system malfunction working with FLL representatives. x Developing a training program for employees provided by professionals. By acting quickly and knowledgeably, employees can significantly reduce water damage to the building and its contents. We will select employees who work during different hours/shifts to ensure that your facility can be protected during all hours of operation. x Providing designated employees with a Site Plan of their building, indicating where the main domestic water supply valve and sprinkler valves are located. This includes photos or drawings of valves along with instructions. x Marking the locations of the main valve, as well as all shut off valves (on each floor, if applicable) so that they are easy to find. A quick solution is to paint markers or place stickers on the floor and ceiling, and adding a hangtag on the main valve. x Creating a ‘Contact Tree’ that includes telephone numbers for your local emergency services, senior management, your facility’s manager or caretaker, fire alarm monitoring
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company, sprinkler maintenance professionals, and your insurance company. Post this list where designated employees can access it easily. Identify who should be contacted once the sprinkler system or water supply line has been closed. x At all times, the welfare and safety of each building’s occupants is our priority. Before shutting any valves off, designated employees must be able to determine if the emergency is an actual fire loss or other life-threatening situation. If it is, employees must follow a different set of Emergency Response Protocols. If, on the other hand, the incident is deemed to be a burst pipe or sprinkler system malfunction, a non-life-threatening emergency, employees should locate and shut off the main water supply valve and/or sprinkler valve as quickly as possible.
Power Outages
In the event of a power failure, emergency lighting will come on in some buildings and telephones should be operational. In a power outage, heating, ventilating and air conditioning systems will shut down, and return when power is restored. A lack of ventilation for the amount of time the power may be out should not pose a health or safety concern. Should electrical power go out on the Airport, the airport will continue to operate as normally as possible, considering the circumstances. If the outage occurs during the day, we would not advise to immediately evacuate your building unless there is a safety concern.
Our staff will take guidance from the Emergency Coordinator on what to do. Appropriate administrators will determine if and when employees should leave their work areas, taking into account the availability of light, ventilation and ease of evacuation. Safety should be the priority consideration.
Overall Handling of Emergencies
LGC manages emergency preparedness procedures for custodial staff in all its operations, working with customers to develop site-specific emergency procedures. In general, the responsibilities of custodians and maintenance personnel in an emergency are as follows: x Survey and report building damage to the Incident Commander or Operations Section Chief. x Control main shutoff valves for gas, water, and electricity and ensure that no hazard results from broken or downed lines. x Provide damage control as needed. x Assist in the conservation, use, and disbursement of supplies and equipment. x Keep Incident Commander or designee informed of the condition.
To assist with crisis response, all employees are given the following Emergency Contact List: Emergency Contact List: (to be completed upon award) Emergency Contact Number Emergency Services 911 Local Police Department
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Local Fire Department Animal Control Urgent Care Chemical and Poison Response LGC Project Manager – key onsite staff LGC 24/7 line LGC Corporate Onsite Fit Contacts Local Emergency Shelter Anti-Terrorism Information Emergency Evacuation Hotline
With 25+ years of experience in providing services, including janitorial services, LGC Global Energy FM recognizes that unanticipated crises (e.g., natural disasters) and unscheduled absences occur. We utilize Standard Operating and Special Alert Notification Procedures (SOP) when fluctuating work conditions drive unexpected short/long-term personnel needs. We remain proactive in response to time-sensitive staffing crisis for all essential services and create customized, site specific emergency plans that takes into account the intricacies of each location and its needs. Examples of this flexibility is seen throughout much of our past performance ramp- up cycles to evolving emergency conditions.
The Project Manager will send mass texts and auto calls to off-duty and replacement staff for immediate response. We will also make sure that our staff are not put in immediate danger or put themselves in dangerous positions in the event of a natural disaster, emergency, or other occurrence. We will use our resources to maintain a pool of pre-approved staff members, including per needed individuals for emergency and surge demands.
We recognize that the availability of staff changes day to day and as such will continually recruit for staff interested in a part-time or full-time assignment should the need arise. As a normal operating procedure, we have instituted several methods which on how quickly short-term and long-term unscheduled absences will be covered.
Addressing Short and Long-Term Unscheduled Absences Our strategy for addressing short- and long-term absences ensures that there is no lapse in coverage.
x Ongoing recruiting for part-time and full-time staff for the positions Short Term filled Absence x Extension of shifts to cover absences Procedures x Use of call-in roster from those employees not currently on shift x If allowed to build, use locum tenens staff from pool of approved, on- call, pre-qualified employees
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x Continual review of the status of part-time, on-call personnel for full time employment x Immediate screening of all local, regional, and national candidates in Long Term the recruiting pipeline Absence x Initiate support calls from our recruiting partners Procedures x Re-prioritization of recruiting apparatus to focus on filling unscheduled losses x Use of part-time/on-call resources to temporarily fill vacancies until long term replacements are made x Continual review of all sourcing and advertising medium to stimulate interest of new candidates
We have a Continuation of Essential Contractor Services Plan. The plan specifically attempts to ensure the continuity of essential support functions under all conditions. The current changing threat environment and recent emergencies, including acts of nature, accidents, technological emergencies, and military or terrorist attack-related incidents, have increased the need for viable continuity capabilities and plans that enable organizations to continue their essential functions in an all-hazards environment and across a spectrum of emergencies. These conditions, coupled with the potential for terrorists’ use of weapons of mass destruction, have increased the importance of having continuity programs that ensure continuity of essential functions across all levels. We have numerous industry partners that are staffing agencies and only staffing agencies. We will turn to them for support should our normal recruiting not provide sufficient resources to meet contractual requirements.
Additionally, we have plans for supporting contract services in the event one or more providers fail to show at their respective place of duty/support. We understand that some must be performed under all circumstances to achieve responsibilities and do not halt during emergencies. We update our plan at least annually or as required during the year as situations, governing directive changes, and requirements dictate.
During any extended event such as a pandemic or all-out war, maintaining essential contractor services may prove to be difficult. Depending on credentialing requirements, our plan dictates a response after notification of crisis. Depending on the staff and acceptance by the customer, we hope to provide replacements within 30 days or sooner. Since some personnel can work from home, our plan includes an almost immediate replacement for those personnel who can perform work from home. This does not apply in most instances to this contract but can be activated as directed by the customer.
Our plan calls for immediate identification of personnel, especially in critical areas such as emergency departments, immediately after notification. This means that we begin to call our contacts for each required specialty right away and line up those providers willing and able to provide back up support.
Our plan identifies specific roles and responsibilities for each person during a crisis. This begins at the CEO and rolls down to HQ personnel, Project Managers, on site leads, and each person
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2.2 Management Plan- response to subsection 2) c) for inspection procedures.
2.2.1 Quality Management
One of the challenges to the facilities management industry is to increase quality while decreasing cost. If costs are saved at the expense of quality, then the relationship will fail to serve the FLL’s needs in the long- term. The fundamental factors ensuring the quality and cost effectiveness of facility management services could be summed up in the following order of importance. The most important comes first.
x Contractual alignment of the interests of LGC with the interests of FLL . x Understanding the FLL’s strategic priorities for the account. x Ability of LGC to apply strong, centralized direction to the management of all buildings in the account. x An account executive with the ability to act. x Investment by LGC in the technology and skills necessary to deliver a high-quality program.
2.2.2 Sample Quality Forms
Sample Inspection Checklist Initial Inspection Checklist
Project Name: Project Number:
DFOW:
Date: Sheet: Spec. Section: Page: ___ of
No. Item Yes No N/A
1 Was the FM supervisor present? 2 Material a) Were materials inspected for compliance? b) Were corrective actions taken for defective material? c) Were corrective actions appropriate? d) Were any deviations accepted?
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3 Installation Requirements a) Did work comply with specifications or plans? b) Was workmanship satisfactory? c) Were corrective actions appropriate? d) Were any deviations accepted? 4 Inspections a) Was inspection done by the QC Inspector in the Prep. meeting? b) Was the inspection frequency as established in the Prep. Meeting?
c) Were critical inspections satisfactory? d) Was the inspection satisfactory?
5 Safety a) Was the safety officer present? b) Were the safety requirements followed? c) Were the safety requirements modified? Remarks (explanations required for “No” responses and if deviations were accepted):
Reported By: Reviewed By: Reviewed By:
(Quality Control Inspector) (Supervisor) (Quality Assurance Representative)
Sample Cleaning Checklist and Audit Tool
How to use: Auditing is done by supervisors to train cleaning staff and to improve the quality of cleaning. Make an audit list for each room or area. Modify the sample list so that it includes all surfaces, fixtures, equipment and furnishings in the room. The tool may be used for any type of auditing: (visual assessment of cleanliness, direct observation of cleaning, residual bio-burden, or environmental marking.)
Scoring: All observed criteria should be marked either ‘Yes’, ‘No’ or ‘Not Applicable’. It is not acceptable to enter a ‘Not Applicable’ response where an improvement may be achieved.
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x Visual assessment of cleanliness: mark “Yes” if item appears clean, “No” if not clean, x Direct observation of cleaning: mark “Yes” if the worker was observed cleaning the item using the correct procedure, “No” if missed, incomplete, or incorrect procedure, x Residual bio-burden: mark “No” if residual biological matter was detected on the item, “Yes” if none detected, x Environmental marking: mark “No” if residual fluorescent dye was detected on the item, “Yes” if none detected. Calculation of Compliance: (Total number of ‘Yes’ responses) / (Total number of ‘Yes’ and ‘No’ responses) x 100% = compliance %. If more than one area has been audited, the total scores can be added together and divided by the number of areas included to calculate the overall average compliance rate.
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Area Compliance Deficiency Noted Type of Audit: Yes No N/A Supplies There is a one-day supply of toilet paper, paper towels, soap, Alcohol-based hand rub Waste has been removed Surface Cleaning Doors, door handle, frame, and push plate Walls Curtains Glass Partitions, door panels, mirrors, and windows. Chairs Window sill Television plus cords Telephone Computer Keypads Equipment Bathroom Cleaning Mirror All dispensers and frames Chrome wall attachments Door handle and frame Light switch Wall mounted dispensing machines Sink and faucets Toilet, including handle, underside of flush rim, attached seats Floor Cleaning Floors Carpets Compliance Rate Total number of ‘Yes’ Total number of ‘No’ Total number of items (‘Yes’ and ‘No’, exclude N/A) Compliance Rate: ______
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Sample Quality Report Weekly Log
CONTRACTORS QUALITY CONTROL REPORT Report Number: (CQCR) WEEKLY LOG Date:
Project Name: Project Number:
Contractor: Weather:
1 – Were there any delays in work progress?
Response:
2 – Verbal instructions given by LGC Global FM:
Response:
3 – Did anything develop that may lead to a change order/claim?
Response:
4 – Activities in process:
Response:
5 – General comments:
Response:
6 – Safety Inspection/Safety Meetings:
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CONTRACTORS QUALITY CONTROL REPORT Report Number: (CQCR) WEEKLY LOG Date:
Project Name: Project Number:
Contractor: Weather:
Response:
7 – Prep/Initial Dates (Preparatory and initial dates held and advance notice)
Response:
Activity Start/Finish:
QC Requirements:
QA/QC Punch List:
Contractors/Visitors on Site:
Equipment Hours (Total Operating Hours to Date):
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CONTRACTORS QUALITY CONTROL REPORT Report Number: (CQCR) WEEKLY LOG Date:
Project Name: Project Number:
Contractor: Weather:
Accident Reporting (Describe Accident):
On behalf of the contractor, I certify that this report is complete and correct Contractor and all equipment and material used and work performed during this reporting Certification period are in compliance with the contract, plans and specifications, to the best of my knowledge, except as noted above.
Sample Non-Conformance Report
Non-Conformance Report
Project Name: Project Number:
Date: Location: Spec. Section: Spec. Paragraph:
Non-Conforming Condition:
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Non-Conformance Report
Project Name: Project Number:
Date: Location: Spec. Section: Spec. Paragraph:
Reported By (Quality Control Inspector): Date:
Disposition:
Dispositioned By (Project Representative): Date:
Re-Inspected By (Quality Control Representative): Date:
Accepted By (Supervisor): Date:
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Sample Punch List Punch List
Project Name: Project Number:
Inspected By: Date: Page: ___ of
Accepted by Item Completed by Description Quality Control No. (Sign/Date) (Sign/Date)
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Sample Weekly QA/QC Meeting Form Weekly QA/QC Definable Feature Meeting Minutes
Project Name: Project Number:
Date: Time: Location: Page: ___ of
Attendees
LGC Global FM Contractor Subcontractors Other
No. Description of Item Discussed Action Actio Date n B
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Weekly QA/QC Definable Feature Meeting Minutes
Project Name: Project Number:
Date: Time: Location: Page: ___ of
2.2.3 Sample Quality Reports
Custodial Managers and Supervisors will perform quality reports using out mobile auditing system. Pictured below are the mobile reporting platforms and a sample audit, which breaks down cleaning objectives for each facility and assigns a numerical score for completion.
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2.2.4 Corrective Action Process
2.2.5 Preventive Action Process
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2.2.6 Alignment of Interests
This might seem too obvious to mention but many management companies mark up their services so that they receive more profit if the client receives more expensive services. Their subcontracts are organized in the same way, so that there is no incentive for their subs to work more efficiently or to work together to solve problems. Our prices our services so that our financial success and the FLL’s financial success are tied together. Incentives to achieve quality goals are also built into some of our vendor contracts. We have begun to develop subcontracts that give our subs incentives to meet cost and quality goals also. There is real opportunity to develop further in this direction.
2.2.7 Strategic Involvement
This is basic to our transition process and our ongoing account management. We listen to our clients. We do best when:
x We are included at a strategic level x Our client is clear on its goals x Our client leaves us free to work out how to achieve its goals 2.2.8 Strong Management
While the Project Director is often the person responsible for ensuring the provision of consistent, high-quality services to a large account, it is equally important to understand the authority possessed by the Field Managers.
Our clients have shared experiences with us where they were assigned Field Managers who were represented to the client as having authority to act but had to work decisions ‘behind the scenes’ through the different regional organizations of their company supporting the portfolio – each with their own respective P&Ls and staff who are rewarded based on regional results versus the clients’ results.
LGC does not follow that model. Our Field Managers report directly to Director of Operation, who has full authority to make decisions and take actions that are in the FLL ‘s best interests.
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2.2.9 Management Tools
LGC uses Asset Essential Systems, a comprehensive, cloud-based enterprise asset/inventory management solution provided by Dude Solutions. We use the service response features of this software to automatically route, prioritize, and rank work order requests in real time by location, budget, and available staffing and inventory. The following diagram shows the various functionalities provided by Asset Essential Systems.
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2.2.10 Auditing
Custodial Managers will perform internal evaluations on (at least) a monthly basis and will ensure that there are no gaps in service. Our quality control process follows the site-specific scope of work and the data generated by both our customers and our internal inspections. These data are also analyzed to track performance over time. This ongoing process keeps track of how we perform, customer satisfaction, and whether we are meeting our scope of work on a daily, weekly, monthly, quarterly and annual basis.
If deficiencies are noted that cannot be swiftly corrected by custodial and project managers, LGC will implement our problem resolution process, which includes investigation, analysis, and a response plan for remedial action. Subsequent follow up audits will be taken to ensure satisfactory resolution of the problem. Invoices will be adjusted per
2.2.11 QA/QC Personnel Flow Diagram Showing LGC’s Approach to Problem Resolution Qualifications Summary
x Functioning as the lead investigator to analyze root-causes and determine proper implementation path(s) for corrective actions when FM/Cleanliness deficiencies are discovered. x Manage and develop the quality program at the site as well has have significant impact upon the portfolio level quality program. Present quality related topics to local client management and LGC Global site and corporate leadership. x Root cause investigations x Corrective/Preventive Action Management. x Will have the ability to write persuasive and effective reports/communications, which clearly define findings, their root causes, and recommendations regarding change is essential. Will have strong analytical, organizational, and communication skills: x The ability to systematically gather and analyze information from a variety of sources, identify implications of data, draw appropriate conclusions, develop viable solutions and alternatives, evaluate the consequences and of each alternative, all the while mitigating risk to both the client and LGC Global. x Maintain communication with key LGC Global and client personnel.
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Communication is the cornerstone of our responsiveness. We have in place a communication system that includes who may be contacted, telephone availability, emergency response communications (24/7 customer service) and delivery of documents and reports. LGC will also have an online support system available via Slack set up for the FLL facilities.
Onsite Management and Staff Communication for the FLL Custodial Cleaning Services Contract
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Offsite Management and Staff Communication for the FLL Custodial Cleaning Services Contract
LGC Global will implement this schedule for transition, transition reviews, and reports to the Project Manager. Communication Plan Frequency of Stakeholder Method of Communication Communication FLL Email/Phone Daily- Or as Directed/Needed Project Manager Email/Phone Daily Supervisors Email/Phone Daily Custodians Phone Daily
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2.3 Company Equipment- response to all subsections 3) a) thru 3) d).
2.3.1 Company’s Current Inventory of Heavy Equipment
Equipment Quantity Portable Lifts 4 Truck Mount Hot Water Extractor 5 Escalator & Moving Walk Cleaning 10 Truck to Haul Trash 3 Mobile Power Pressure Cleaner 5
2.3.2 Response Time for Mobilization of Each Piece of Equipment
Team LGC will have a local warehouse (30 minutes drive time from the FLL site) where they will store all our inventory of heavy and normal equipment, are cleaning and consumables supplies Response time to mobilize each type of equipment need for FLL should be 30 to 60 minutes.
125 2.3.3 Qty for Qty for Qty for Qty for Qty for Qty for Time to No. Equipment Total QTY Terminal -1Terminal -2Terminal -3Terminal -4 AOCC RCC mobilize on site 1 Portable Sizzor Lifts 1 1 1 1 4 30 minutes Company’s Current Inventory ofMachinery forFloor Care 2 Escalator Step Cleaners,36-inch 1 1 1 1 1 5 30 minutes 3 Escalator Step Cleaners,24-inch 1 1 1 1 1 5 30 minutes 4 Moving Walkway Cleaners 2 1 1 1 1 6 30 minutes 5 Hot Water Extractors 3 2 2 3 10 30 minutes 6 Pickup Truck for Garbage 2 1 3 30 minutes 7 Pressure Washers 1 1 1 1 4 30 minutes 8 Riding Scrubbing Machines 3 1 1 2 2 9 30 minutes 9 Maid/Janitor Carts Kaivac 20 6 7 10 1 4 48 30 minutes 10 Riding Hepa Vacuums 1 1 1 1 4 30 minutes 11 Poratble Hepa Vacuums 9 6 7 8 1 31 30 minutes 12 Mop Buckets & Ringers 15 7 8 10 1 41 30 minutes 13 Trash Gondolas (Cube Trucks) 10 5 7 8 30 30 minutes RFP No. BLD2117566P1, Janitorial ServicesatFLL RFP Janitorial No.BLD2117566P1, 14 Truck Mounted Extractors 1 1 1 1 1 5 30 minutes 15 Wet/Dry Vacuums 3 2 2 3 3 13 30 minutes 16 High Speed Buffers 3 2 2 3 1 11 30 minutes 17 Rotary Floor Machines 6 2 2 3 2 15 30 minutes 18 Stone Floor Machines (Weigthed) 2 1 1 2 1 7 30 minutes 19 Brute Barrels 8 7 7 8 1 31 30 minutes 20 Upholstery Extractors 3 2 2 3 10 30 minutes 21 Air Blowers/Dryers 9 6 7 8 1 31 30 minutes 22 Dehumidifiers 3 2 2 3 1 1 12 30 minutes 23 Sweepers 3 2 2 3 10 30minutes 24 Combination Sweeper–Scrubbers 2 1 3 30 minutes
25 Touchless cleaner for bathroom 4 1 1 2 1 9 30 minutes Group 1&2 26 Auto vac 3 1 1 2 1 1 9 30 minutes 27 Segway scooter 2 1 1 1 1 1 7 30 minutes 28 Riding Cart 1 1 1 3 30 minutes 29 Floor burnisher 4 1 1 2 1 2 11 30 minutes 30 Tow Tractor 1 1 1 3 30 minutes
126 31 Industrial steam cleaner 1 1 1 1 1 1 6 30 minutes RFP No. BLD2117566P1, Janitorial Services at FLL Group 1 & Group 2
2.3.4 Office Equipment and Computer Software Programs
Each of our front line employees, (Janitors/Custodians) are equipped with cell phones. Supervisor Manager, QA /QC personnel with be equipped with Cell phones, Tablets and Laptops. All Project Managers will be equipped with Laptops, Cell Phone and Tablets.
All these equipment will be equipped with our Mobility Solution CMMS systems (Asset Essential), Office 365, Adobe Acrobat, all these are also equipped with unlimited Data.
Today Data very important, especially real time data, therefore at LGC we have implemented the Best in Class CMMS system, this allows us to make Data Driven Decision to improve our delivery to our client. This educates us if there is crisis to handle or just a new request from our customer. All our Staff and front line to backend, from custodians to skilled trades carry mobile devices like cell phone, tablets and or stationary portal which allows them to enter data as they are performing their task on a daily basis. This not only provides us and our customers with real time data, it also allows them to communicate directly to our frontline staff, onsite supervisor and our backend support staff at the same time without any delay.
At LGC we strive to implement the latest technology in the type of equipment and materials which we use in our daily task, example touchless restroom cleaners which not only brings productivity and dignity to the job of cleaning restroom, Let face it how many of us likes to clean our own bathroom let alone a public one. Other example of new technology we implement is Ultra Violet to disinfect Operating Theaters to Cleaning Aircraft Restrooms in seconds. This provides optimized, sustainable and green solutions.
Below is the inventory of surplus equipment that can be mobilized instantly.
Type Quantity Personal Computers 27 Faxes 2 Scanners 2 Printers 2 Photocopiers 1 Smart Phones 8 Adobe Acrobat Licenses On-Demand Microsoft Word Licenses On-Demand Microsoft Outlook Licenses On-Demand Microsoft Excel Licenses On-Demand Asset Essentials Licenses (Janitorial Tracking Software) 10
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2.4 Training Program- response to all subsections 4) a) thru 4) b).
2.4.1 LGC’s Custodial Training and Safety Manual
Our comprehensive Custodial Training manual can be accessed by clicking the file embedded below.
LGC Global FM Custodial Cleaning M
2.4.2 Additional Training
Office Safety
1. Never leave file drawers open, or open multiple file drawers at once. 2. Do not stack heavy or bulky objects on top of cabinets. 3. Do not store frequently used objects above shoulder height or below knee height. 4. Never reach into office machines without turning them off and unplugging them if possible. 5. Keep your work area free of trip hazards such as storage in walkways, cords across aisles, and damaged floor coverings. 6. Inspect step stools/ladders before use. Be sure to keep a stationary object in front of you when using a step stool to provide stability. 7. Never use defective or broken equipment. Report these problems to your supervisor.
Security
1. Always be aware of your surroundings. Keep your head up and hands out of your pockets while walking to and from your car. 2. Immediately report any suspicious activity or persons to your supervisor and immediately report any theft to your supervisor. 3. When parking, remove all valuables from sight and lock car doors. 4. Do not enter an elevator car if you are concerned about other riders; instead, wait for the next car. 5. Keep all valuables (money, purse, jewelry, etc.) out of sight when at your desk. Do not bring large sums of money or other valuables into the building. 6. Secure laptop computers, PDAs, and other small electronic devices before leaving your workspace for extended periods of time (lunch, meetings, etc.). 7. If you are working alone and are in the office before or after regular business hours, on weekends, or holidays, observe these additional guidelines:
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x Be sure doors close and lock after you. x Turn on lights as you move through the building. x Always be aware of the closest telephone (do not hesitate to call 911 if you feel threatened). x Be sure that someone at home knows that you are at work and is expecting you to check in by a specified time. x As you leave the office, be sure to turn off all equipment, lights, etc., after use. 8. Weapons, including firearms, knives with blades longer than two inches, bow/arrow, pepper spray (mace, tear gas), and clubs, are not allowed on contract property.
Safety
1. Report all accidents involving injury or damage to your supervisor immediately. Because LGC Global Energy FM, LLC has a 24-hour answering service, there is never an acceptable reason for not calling the office when the accident occurs. If there is no answer, try again. 2. If in doubt about the heaviness of the trash, do not lift it. You are to fill trash bags only as full as you are able to lift with no strain. If you are unable to lift the trash, have a coworker help you or contact your supervisor. 3. Turn your large trash container on its side when removing the trash bag. This allows air to get under the bag and eliminates the vacuum created by trying to pull out the bag. It is also much easier on your back to pull sideways than to try to lift straight up. 4. Rubber gloves and safety glasses must be worn while cleaning restrooms, showers, locker rooms and at other times as directed by your supervisor. Some jobs and procedures may require additional safety gear or equipment. Always check with your supervisor before attempting a new procedure. 5. Wet floor signs are to be used where there is risk of slippage to our employees or client’s employees.
Minimal dress shall be long slacks, shirts with short sleeves and full cut shoes. Shorts two (2) inches above the knee or longer will be acceptable in extremely hot buildings at your supervisor’s discretion. Tank tops, short shorts, slippers, high heel shoes, or any other dress that does not conform to safe wear will be unacceptable.
Trainer Qualifications
Trainer Years of Trainer Qualifications Name Experience Results-driven Trainer and Operations Manager with over 10+ years of experience in Facilities. Mr. Ellis is a member of the International Facility Management Association (IFMA), has a Dorian Ellis 10 CMI Train the Trainer Certification, and is Cleaning Industry Management (CIMS) Certified. Merges background in management and continuous improvement metric software with solid understanding of business relationships, business
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requirements, and technical solutions. Mr. Ellis is committed to providing information and guidance regarding business operations, while effectively communicating complex information to technical and non-technical audiences. Mr. Ellis uses his skillset in communicating information by providing training to LGC custodial employees in best practices, industry standards, and procedures that meet or exceed customer specifications. Davis Campis 13 Mr. Campis is a retired Fire-Fighter and a Medical First Responder. He has over 13 years’ safety/rescue experience in industrial cleaning and environmental remediation for commercial and industrial sectors, such as steel mill, automotive, ethanol, chemical and petrochemical manufacturing and power plants. Industry knowledge, experience and positions held in all aspects of environmental, health and safety, specializing in: site safety, confined space management and rescue operations, safety training, special ops and emergency spill response.
Topics Covered, Frequency, and Duration of Training
Our training programs cover job related functions, safety, equipment operations, new techniques and processes or subjects developed from surveys of customer perceptions of service quality. This ongoing training that is updated with lessons learned as they occur, ensures a “Safety First” attitude is maintained throughout the workforce, while also empowering the individual employee to take responsibility for creating and maintaining a safe work environment and great customer service resulting in a friendly, caring atmosphere that is inviting to faculty, students and the community.
As shown in Table below, LGC trains employees consistently on job-related duties, health and safety, and customer service areas. We stress the importance of providing customers with services that meet and exceed expectations, fostering an atmosphere of excellence.
LGC offers Comprehensive and Customer-Centered Training
Duration of Training per Topic Frequency Session Customer Service Yearly 2 hours Blood Borne Pathogen Yearly 2 hours First Aid Yearly 1 hour Fire Extinguisher Yearly 1 hour Hazard Communication Yearly 1 hour Slips, Trips, and Falls Yearly 1 hour Chemical Safety Yearly 1 hour OSHA Asbestos Operations and Yearly 2 hours Maintenance
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Duration of Training per Topic Frequency Session Stripping and Waxing (General Quarterly 1.5 hours Janitorial) Sweeping Floor Areas (General Quarterly 1.5 hours Janitorial) Wet Mopping Quarterly 1.5 hours (General Janitorial) Cleaning High Traffic Areas Quarterly 1.5 hours (General Janitorial) Applying a Sealer/Finish Quarterly 1.5 hours (General Janitorial) Dust Mopping a Corridor Quarterly 1.5 hours (General Janitorial) Sweeping Stairways Quarterly 1.5 hours (General Janitorial) Vacuuming Stairwells (General Quarterly 1.5 hours Janitorial) Damp Mop Stairwells (General Quarterly 1.5 hours Janitorial) Wash Walls/Painted Surfaces Quarterly 1.5 hours (General Janitorial) Cleaning and Disinfecting a Toilet Bowl and Seat (General Quarterly 1.5 hours Janitorial) Cleaning and Disinfecting a Quarterly 1.5 hours Urinal (General Janitorial) Cleaning a Washbowl (General Quarterly 1.5 hours Janitorial) Washing, Disinfecting, and Deodorizing a Restroom Floor Quarterly 1.5 hours (General Janitorial) Dry Vacuuming Clean Rugs Quarterly 1.5 hours (General Janitorial) Washing and Polishing Furniture, Countertops, and Tables (General Quarterly 1.5 hours Janitorial) Washing Doors and Frames Quarterly 1.5 hours (General Janitorial) Cleaning Fluorescent Light Quarterly 1.5 hours Fixtures (General Janitorial) Cleaning Incandescent Light Quarterly 1.5 hours Fixtures (General Janitorial) Cleaning Metal Surfaces (General Quarterly 1.5 hours Janitorial)
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Duration of Training per Topic Frequency Session Cleaning Shelves and Storage Quarterly 1.5 hours Bins (General Janitorial) Cleaning Glass, Mirrors, and Acrylic Surfaces (General Quarterly 1.5 hours Janitorial) Cleaning Concrete Floors Quarterly 1.5 hours (General Janitorial) Basic Technology Training Quarterly 2 hours (O&M) Advanced Technology Training Quarterly 2 hours (O&M) System Specific Training (O&M) Quarterly 2 hours Operator Level Training (O&M) Quarterly 2 hours Supervisor Level Training Quarterly 2 hours (O&M) Manager Level Training (General Quarterly 2 hours Janitorial and O&M) Electrical Training (O&M) Quarterly 2 hours Instrumentation Training (O&M) Quarterly 2 hours Air Quality Measurement Quarterly 2 hours Training (O&M) Pressure/Level/Flow/Temperature Quarterly 2 hours Measurement/Valves (O&M) Powered Vehicles (forklifts, etc.) Quarterly 2 hours Unpowered Vehicles (dollies, Quarterly 1 hour etc.) Safety (lifting, proper usage of Quarterly 1 hour PPE, etc.)
We will also train our staff to be stewards of the FIT campus by taking ownership of their duties and doing their part to enhance the community. Our staff will observe and report outages, harmful behavior, and other potential hazards (e.g., razors, sharps, or other hazards to the students, faculty, and staff). Despite the challenges of cleaning facilities that are often open around the clock, our staff understands that students and their projects are not to be disturbed under any circumstances.
We err on the side of safety, and if a custodian is unsure of whether to clean a certain area, they immediately notify a supervisor. If they spot an issue that they cannot rectify, they are trained to know who to notify and will do so quickly. We also emphasize respect for student’s space and privacy. Through our experience in educational spaces, we have seen that this approach usually results in proactive problem resolution and reduced employee turnover.
These learning opportunities are designed specifically to help an employee do his or her job better. “Professional Development” has a broader meaning, which includes expanding
132 RFP No. BLD2117566P1, Janitorial Services at FLL Group 1 & Group 2 participants’ knowledge and awareness to areas outside their specific job duties, yet still related to the overall well-being of the organization.
LGC has an on-going, effective, and documented training program in place for our staff members. The corporate program ensures each employee is properly instructed in safe work procedures as well as provided with clarification and reinforcement of our company policies.
Upon award of a contract, a project-specific Training Plan is developed and implemented by the project team. This Training Plan addresses the detailed training requirements specified by the client, LGC required HR training, recordkeeping procedures to document attendance, and minimum number of annual training hours required for each category of employee.
Represented below is an overview of the LGC Training Program.
Goals & Objectives
LGC and its partners will accomplish our collective mission by implementing a Training Plan that provides:
1. quality, cost-effective training designed to increase individual and organizational productivity and enrichment 2. personal and professional development opportunities that enhance knowledge, develop skills and increase abilities for all employees under the LGC umbrella 3. a culture that values development, diversity and growth opportunities for all employees 4. technological resources and tools to improve and enhance workflow efficiency and improve response to client needs 5. ongoing leadership and support to the organization’s succession efforts The training objectives and learning outcomes will align with each employee’s position competency profile and, at the high level, with the missions of LGC and City of Atlanta.
Participants
LGC will implement an Integrated Training Plan that will include all employees involved with:
x Custodial x Skilled Trades x HVAC x Building Maintenance x Landscaping x Snow removal All employees working within the LGC umbrella (regardless of whether they are employed by LGC or a partner organization) will be required to participate in our Integrated Training Program.
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Program Timing
LGC will institute training programs on an on-going basis starting before the employee sets foot on a client’s property:
1. New Hire Orientation is designed to orient new employees to the company. 2. Toolbox Talks are designed to keep safety and efficiency at top of mind. 3. Quarterly Reviews are designed to reinforce standards, expectations, and practices. Any new industry “best practices” will be introduced. 4. Continuing Education modules are designed to encourage employees to work on their professional development Program Content - Custodial
Entry Level
Our entry level custodial program was created to prepare employees for work in the Facility Maintenance industry and will be taught in 4 modules:
1. Job Readiness 2. Trade Tools & Equipment 3. Cleaning Processes 4. Bio Hazzard Management Plan The Job Readiness module is lecture-based and focuses on the work life of a custodian. Topics for this module include: safety, OSHA requirements, job performance, communication, professionalism, team participation, time allocation, customer service, and problem solving. The Emergency Action Plan and other contract requirements specific to the City of Atlanta are discussed in detail.
The Trade Tools & Equipment portion is primarily hands on and focuses on general daily cleaning techniques, equipment training, Personal Protective Equipment, cleaning cart and contents, mopping systems, chemicals, vacuums, floor buffers, auto scrubbers, brooms, dust pans, plungers, sponges & scratch pads, extension cords, dusters, detail brush, putty knife, and door stops, among others.
The third module of the class addresses Cleaning Processes and includes a firm emphasis on Green Cleaning practices. Topics include chemical handling, progressive cleaning techniques, appropriate APPA cleaning standards, trash removal, restrooms, locker rooms, showers, offices, classrooms, laboratories, clinics, stairwells, common areas, school gyms, windows, entryways, kitchens, exterior cleaning, and periodic cleaning. Students will receive additional training on asbestos and lead as well as blood-borne pathogens, the Exposure Control Plan, and Hazard Communication Program (MSDS, labels, & other forms of warning).
Supervisory
Our supervisory training program will include 2 focus areas:
1. Leadership
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2. Processes and Procedures The leadership modules will focus on the human side of custodial services. This includes:
x Attitude, motivation, personality types including dealing with difficult employees x Working with Principals and other Administrators x Designing an effective team The Process and Procedures module will focus on creating efficiencies through process:
x Managing supplies, chemicals and equipment x Processes, procedures and management controls x Using technology to reduce costs and improve quality x Organizing cleaning assignments for maximum productivity x Time Standards, production rates and work loading x Quality assurance, quality control, testing and prevention x Staffing, how to schedule and monitor daily/routine, periodic restorative tasks x Continuous Process Improvement Program Content – Building Maintenance
Entry-Level/Non-Management
Our entry-level maintenance program was created to prepare employees (new and experienced) for work in the Facility Maintenance industry and is taught in 3 modules:
1. Job Readiness 2. Trade Tools & Equipment 3. Safety Job Readiness, the 1st module of our Engineering Professional Training Program, teaches safety, communication, professionalism, team participation, time allocation, customer service, and problem solving. The hands-on components of this training program include the use of full personal protective equipment as well as equipment required to conduct facility maintenance operation, at the appropriate levels for a myriad of tasks including HVAC system controls, asbestos handling, plumbing, electrical, painting and general labor, inclusive of all equipment, tools and chemical products likely to be used throughout the facilities.
Basic Training
x Asbestos awareness x Blood-borne Pathogens x Bio Hazzard Management Plan x Confined Space Awareness x Ergonomics Awareness x Fall Hazard x Fire Safety & System Protection and Prevention x Hazardous Material Communication x Lock-out
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x Personal Protective Equipment x Resource Conservation Recovery Act (RCRA Hazardous Waste) Awareness x Environmental Awareness x VAV, HVAC, AHU and RTU Maintenance x Maintenance Identification and Reporting - Work Orders The training for onboarding of new maintenance technicians and the retraining specific to the Customer includes:
Security
x Client’s Security Policies and Procedures x Authorized Personnel Authority, Clearances x Pass and Badge Procedures x Interfacing with Security Personnel x Security and Life/Safety/Emergency Response Integration x Emergency Plans/Procedures Trade Tools and Equipment, the 2nd module of our Engineering Professional Training Program, is primarily hands on and focuses on general maintenance methods and techniques, equipment training, chemicals, and tools and is tailored to the specific facilities in which the maintenance staff will be assigned.
x General Maintenance x Locks and Hardware x Plumbing 101 x Electrical x Painting x Boiler Operator x HVAC Systems and Control Boot Camp x Environmental/Energy Efficiency The 3rd module, Safety, addresses the specific safety aspects relevant to the maintenance tasks. Though there are safety and waste disposal topics that may overlap with the custodial modules, all applicable modules will be taught under both classifications.
x Safety Including Crisis Response/Management x Proper use of PPE x Proper Use of Signage, Equipment, and the danger of Slip and Fall x Accident Prevention Signs and Tags - Lockout/Tagout x Proper Used Rag Storage/Disposal/Recycle x Hazard Identification and Hazardous Waste Removal x Mechanical and Electrical Safety x OSHA Hazard Communication Standard (The Right to Know) Fact Sheet x Working Over 10 Feet - Aerial Lift, Ladder Safety Supervisory
Our supervisory training program will include 2 focus areas:
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1. Leadership 2. Processes and Procedures – New Employee Orientation and Training Leadership - The maintenance supervisor is a management position and requires management- level communication skills. They must be able to carry out job requests from school staff members, receive feedback once the jobs are completed, and ensure their staff performs quality work. They must work with faculty, administrators and outsiders to address conflicts and resolve problems. They must communicate with leadership to maintain spending levels within the school budget. This person also conducts interviews, provides work evaluations, and recommends pay adjustments accordingly. This training includes:
Processes and Procedures - New Employee Orientation and Training Procedures. Learning what is required to walk a new hire through their orientation is very important to get your new hire off to a running start.
Program Content - Landscaping
Entry Level - Turf Maintenance
This program is designed to educate new employees in the turf management industry. Students will spend approximately 20% of their training in the classroom followed by 80% hands on. Students will learn to effectively operate line trimmers, edger’s, blowers, push mowers, and basic maintenance of two-cylinder gasoline engines. Mowing frequency and height will also be addressed.
Entry Level - Horticulture
This program is designed for students that are new to the horticulture industry. In this introductory course students will learn the basics of horticulture, plant growth including crop selection and management, crop geography, environmental factors affecting plant growth and development, and reproductive development. After completing this course, students will have a basic understanding of plant science, soils and fertilizers, plant selection, plant pests, installation, maintenance, and basic gardening techniques. Students will also gain an understanding of landscape maintenance including, plant growth and development related to pruning, fertilization, irrigation, weed control, transplanting; development of landscape management specifications. Also included are integrated plant management and plant health care programs.
Supervisory - Turf Maintenance
This program is designed for experienced employees who wish to update their professional knowledge of lawn equipment and hold management positions. Employees will learn to use walk- behind and zero- turn mowers, striping, trailer pulling, equipment maintenance, route optimization, time management, and crew supervision. Some of the other areas that will be covered will include basic seeding and sodding techniques, fertilization, watering & drainage, weed identification and control, fungus identification and control, and soil structure.
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Supervisory - Horticulture
This program takes employees through the important topics related to plant mineral nutrition, training and pruning plants, and learning about different species of trees, plants, shrubs, flowers, plants, weeds, grasses, and mineral elements required by plants. After completing this course, students will have the knowledge of essential elements, effects of soil and potting media on nutrient availability, absorption and function in plant physiology, and nutrient deficiency and toxicity symptoms. Student will also understand the methods of monitoring and managing plant nutrient levels, principles and techniques of pruning for landscape and nursery ornamentals, and tree and small fruit.
Program Content - Snow Removal
Entry Level
This program teaches employees proper snow removal techniques. Hands-on instruction will include correct use of different models of snow blowers, shovels, optimal snow relocation, de icing applications through pusher spreaders, and correct marking and use of site maps. Students will also gain experience in basic equipment maintenance.
Supervisory
This course teaches employees proper snow removal techniques. Hands-on segments include learning about tailgate spreaders and V box spreaders, route optimization, time management, chemical applications, snow removal from site, and crew management. Students also gain experience in equipment and vehicle maintenance. Students will learn how to plow using various types of vehicles, for example: ATV, Bobcats, skid steers, backhoes, wheel loaders, dump trucks, front-end loaders, and standard pick-up trucks. They will also learn plowing techniques using different makes and models of plowing equipment, for example: Straight Plow and V-Plow.
Program Content - General Safety
LGC will also promote general safety courses which transcend job function. These courses will be offered based on job relevance:
x First Aid/CPR x OSHA 10-hour Safety Training x OSHA 30-hour Safety Training x Asbestos Awareness x Lead Awareness x Fall Protection x Ladder Safety x Scaffolding Safety x Infection Control x Basic General Cleaning Procedures x Blood-borne Pathogens
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x Material Safety Data Sheets x Hard Floor Care x Lock-out/Tag-out Procedures x Methicillin-resistant Staphylococcus Aureus (MSRA) Sanitizing x Personal Grooming x Sexual Harassment x Auto Scrubbing x Basic Restroom Cleaning x Carpet Extraction, Vacuuming, Spot Removal x Ceiling/Wall Washing x Cleaning Standards x Confined Spaces x Mopping (Dust, Damp/Wet) x Equipment Checks/Usage x Fabric/Upholstery/Furniture Cleaning x Handbook/Policy Review x Hazardous Substances x Slips/Trips/Falls x Window/Blind Cleaning Delivery
Delivery of the training will be provided using a mixture of in-house resources and external subject matter experts. Our in-house trainers provide more flexibility in content and scheduling and bring greater understanding of the issues driving the need for training. External consultants will be brought in on an as- needed basis to provide specialized training from an outside perspective, which capitalizes on the separation between the issue at hand and the trainer to keep the conversation in the classroom at an objective level.
The most effective education and training methods for a situation will be used. Training mediums include:
x On-the-Job Training x Hands-On Activities x Classroom Instruction x Video-Conferencing, Webinars, and other computer-based training tools The education and training materials for each course will be carefully aligned with the objectives and learning outcomes of LGC and the client. Learning activities will be designed to allow participants the opportunity to apply the principles in the field. Barriers that may prevent prompt and effective application of knowledge will be identified and removed from the Training Program. The over-all effectiveness will be increased if the new skills are supported by a job and task observation process with reinforcement.
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Evaluating Success
Employees must have the opportunity to promptly apply the knowledge and skills gained in the workplace. The total cost of the training is easy to measure, but it is important to track the efficiency and safety gains of the operation post-training. Training success will be evaluated using the Key Performance Indicators which will be identified in collaboration with the Customer.
Continuous Improvement
Improvements may include adjusting and updating the education and training materials, adjusting the time allocated to classroom theory and work site practical training, and even tweaking the instructor delivery and messaging. Oftentimes how learning is measured needs to be adjusted over time to increase the value of the measurement results. The findings from the evaluation process need to be used to make meaningful changes to the objectives and learning outcomes, content, and instructional design.
Additional Course List
LGC training program will be led by our Facility Training & Safety Director, Larry Redfern, who is a partner at a vocational school specializing in customized, hands-on programs of study in Construction, Landscaping, Facility Maintenance, Heavy Equipment, and Commercial Driving.
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Section 4 - Workload of the Firm
Currently Team LGC is working on projects worth 550 million USD annually, comparing this with the FLL project as quoted, which is equal to 23.7 million annually (Group 1& 2 Combined). Addition of these 2 project to our current revenues will amount to a increasing of 4.2% in revenues.
At any given point Team LGC is anticipated to be working on other project which would be in range of 50 to 60 million USD. At the current time there are 7 projects worth approximately 5 million USD which are awarded to Team LGC which the Notice to proceed is starting from June 1, 2019 to September 1, 2019.
AIRPORT BOM -AIRPORTS AUTHORITY OF INDIA
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AIRPORT MUMBAI INTERNATIONAL AIRPORT PVT.LTD.
AIRPORT BANGALORE INTERNATIONAL AIRPORT LTD.
AIRPORT AIRPORTS AUTHORITY OF INDIA
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AIRPORT AIRPORTS AUTHORITY OF INDIA
AUTO ANCILLARY HP PELZER AUTOMOTIVE PRIVATE LIMITED.
AUTO ANCILLARY OMRON AUTOMATION PRIVATE LIMITED
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AUTO ANCILLARY BOSCH CHASIS SYSTEMS INDIA LTD.
AUTO ANCILLARY SUBROS LTD.
AUTO ANCILLARY JAYA HIND INDUSTRIES LTD.
AUTO ANCILLARY TML DRIVELINES LIMITED
AUTO ANCILLARY SUBROS LTD.
AUTO ANCILLARY MOTHERSON SUMI SYSTEMS LIMITED
AUTO ANCILLARY TRELLEBORG AUTOMOTIVE
AUTO ANCILLARY TRELLEBORG AUTOMOTIVE
AUTO ANCILLARY VIBRACOUSTIC NOIDA PRIVATE LIMITED
AUTO ANCILLARY GLOBAL AUTOTECH LIMITED
AUTO ANCILLARY SUBROS MANESAR
AUTO ANCILLARY NIPPON AUDIOTRONIX LTD.
AUTO ANCILLARY INTERFACE MICROSYSTEMS
AUTO ANCILLARY PINNACLE INDUSTRIES LIMITED
AUTO ANCILLARY BOSCH LIMITED
AUTO ANCILLARY SUBROS LTD.
AUTO ANCILLARY FEDERAL MOGUL GOETZE INDIA
AUTO ANCILLARY OMRON AUTOMATION PRIVATE LIMITED
AUTO ANCILLARY KEIHIN FEE PVT.LTD.
AUTO ANCILLARY TRELLEBORG SEALING SOLUTIONS(INDIA)PVT. LTD.
AUTO ANCILLARY SEOYON E-HWA AUTOMOTIVE INDIA PVT. LTD.
AUTO ANCILLARY UNIPRESS INDIA PVT LTD
142 RFP No. BLD2117566P1, Janitorial Services at FLL Group 1 & Group 2
AUTO ANCILLARY SUNDARAM CLAYTON LIMITED
AUTO ANCILLARY MOTHERSON AUTOMOTIVE TECHNOLOGIES & ENGINEERING (A DIVISION OF MOTHERSON SUMI SYSTEMS LIMITED)
AUTO ANCILLARY TUBE PRODUCTS OF INDIA
AUTO ANCILLARY SUNDARAM AUTO COMPONENTS LTD.
AUTO ANCILLARY OMRON AUTOMATION PRIVATE LIMITED
AUTO ANCILLARY RANE ENGINE VALVE LTD
AUTOMOBILE TATA MOTORS LIMITED
AUTOMOBILE TATA MOTORS DISTRIBUTION COMPANY LTD.
AUTOMOBILE EFTEC (INDIA) PRIVATE LIMITED
AUTOMOBILE FIAT INDIA AUTOMOBILES LTD
AUTOMOBILE VOLKSWAGEN INDIA PRIVATE LIMITED.
AUTOMOBILE MERCEDES-BENZ INDIA PRIVATE LIMITED
AUTOMOBILE VOLKSWAGEN INDIA PRIVATE LIMITED.
AUTOMOBILE FORCE MOTORS LIMITED
AUTOMOBILE TATA MOTORS LIMITED
AUTOMOBILE MAHINDRA TWO WHEELERS LTD.
AUTOMOBILE SHIRODE CARS PRIVATE LIMITED
AUTOMOBILE TATA MOTORS LIMITED
AUTOMOBILE MAHINDRA LOGISTICS LTD.
AUTOMOBILE ESBEE ELECTROTECH LLP
AUTOMOBILE WHEELS SOCIETY
143 RFP No. BLD2117566P1, Janitorial Services at FLL Group 1 & Group 2
AUTOMOBILE NEXTEER AUTOMOTIVE INDIA PVT LTD.
AUTOMOBILE SATARA MEGA FOOD PARK PRIVATE LIMITED
AUTOMOBILE BAJAJ AUTO LTD.
AUTOMOBILE TATA MOTORS DISTRIBUTION COMPANY LTD.
AUTOMOBILE SPICER INDIA PVT. LTD
AUTOMOBILE MAHINDRA REVA ELECTRIC VEHICLES PVT. LTD.
AUTOMOBILE VST TILLERS TRACTORS LTD.
AUTOMOBILE TVS MOTOR COMPANY LIMITED
AUTOMOBILE HYUNDAI MOTOR INDIA LIMITED
AUTOMOBILE MAHINDRA AND MAHINDRA LIMITED
BANKING AND FINANCIAL THE SARASWAT CO-OPERATIVE BANK LTD.
BANKING AND FINANCIAL TOYOTA FINANCIAL SERVICES INDIA LIMITED
BANKING AND FINANCIAL STATE BANK OF INDIA
BANKING AND FINANCIAL THE SARASWAT CO-OPERATIVE BANK LTD.
BANKING AND FINANCIAL EDELWEISS FINANCIAL SERVICES LIMITED
BANKING AND FINANCIAL RESERVE BANK OF INDIA
BANKING AND FINANCIAL AXIS BANK LTD.
BANKING AND FINANCIAL TOYOTA FINANCIAL SERVICES INDIA LIMITED
BANKING AND FINANCIAL RESERVE BANK OF INDIA
144 RFP No. BLD2117566P1, Janitorial Services at FLL Group 1 & Group 2
BANKING AND FINANCIAL INSTITUTE FOR DEVELOPMENT AND REASEARCH IN BANKING TECHNOLOGY
BANKING AND FINANCIAL STATE BANK OF INDIA
CHEMICAL INDUSTRY NATIONAL CHEMICAL LABORATORY
CHEMICAL INDUSTRY ASIAN PAINTS LIMITED
CHEMICAL INDUSTRY LUBRIZOL INDIA PVT.LTD.
CHEMICAL INDUSTRY ASIAN PAINTS LIMITED
CHEMICAL INDUSTRY BERGER PAINTS INDIA LIMITED
CHEMICAL INDUSTRY GENRAL POLYTEX PRIVATE LIMITED
CHEMICAL INDUSTRY MANE INDIA PVT LTD
CHEMICALS EASTERN PETROLEUM PRIVATE LIMITED
CHEMICALS ASIAN PAINTS LIMITED
CHEMICALS NOROO BEE CHEMICAL INDIA PRIVATE LIMITED
CONSUMER GOODS WHIRLPOOL OF INDIA LTD.
CONSUMER GOODS ITC LIMITED
CONSUMER GOODS PRABHAT NUTRICIOUS AND FROZEN FOOD INDUSTRIES PRIVATE LTD.
CONSUMER GOODS PATANJALI YOGPEETH
CONSUMER GOODS ITC LIMITED
CONSUMER GOODS DABON INTERNATIONAL PVT LTD.
CONSUMER GOODS SAVENCIA FROMAGE & DAIRY INDIA PRIVATE LIMITED
CONSUMER GOODS SATARA MEGA FOOD PARK PRIVATE LIMITED
CONSUMER GOODS BVG JAL PRIVATE LIMITED
145 RFP No. BLD2117566P1, Janitorial Services at FLL Group 1 & Group 2
CONSUMER GOODS BVG HEALTH FOOD PRIVATE LIMITED
CONSUMER GOODS BVG JAL PRIVATE LIMITED
CONSUMER GOODS SATARA MEGA FOOD PARK PRIVATE LIMITED
CONSUMER GOODS M/S A.S DESHMUKH
CONSUMER GOODS SATARA MEGA FOOD PARK PRIVATE LIMITED
CONSUMER GOODS BVG HEALTH FOOD PRIVATE LIMITED
CONSUMER GOODS SATARA MEGA FOOD PARK PRIVATE LIMITED
CONSUMER GOODS BVG AGROTECH SERVICES LLP
CONSUMER GOODS BVG LIFE SCIENCES LIMITED
CONSUMER GOODS BVG HEALTH FOOD PRIVATE LIMITED
CONSUMER GOODS SATARA MEGA FOOD PARK PRIVATE LIMITED
CONSUMER GOODS DABUR INDIA LTD.
CONSUMER GOODS CROMA INFINITI RETAIL LTD
CONSUMER GOODS BRITANNIA INDUSTRIES LIMITED
CONSUMER GOODS PARLE AGRO PVT LTD
CONSUMER GOODS FOOD CREATIONS PVT. LTD
CONSUMER GOODS CROMA INFINITI RETAIL LTD
CONSUMER GOODS SUBLIME FOODS PVT. LTD.
CONSUMER GOODS ITC LIMITED
CONSUMER GOODS UNIBIC FOODS INDIA PRIVATE LIMITED
CONSUMER GOODS CROMA INFINITI RETAIL LTD
CUNSUMER GOODS M/S SUPRABHA INDUSTRIES LIMITED
146 RFP No. BLD2117566P1, Janitorial Services at FLL Group 1 & Group 2
DEFENCE INS ZAMORIN
DEFENSE HINDUSTAN AERONAUTICS LIMITED
DEFENSE MY PREMISES C-524 DEFENCE COLONY
EDUCATION SAVITRIBAI PHULE PUNE UNIVERSITY
EDUCATION DR.D.Y.PATIL INTERNATIONAL SCHOOL
EDUCATION GOVERNMENT MEDICAL COLLEGE & GENERAL HOSPITAL
EDUCATION INDUS INTERNATIONAL SCHOOL (PUNE) PRIVATE LIMITED
EDUCATION SYMBIOSIS OPEN EDUCATION SOCIETY
EDUCATION BHARATI VIDYAPEETH
EDUCATION VIDYA PRATISHTHAN
EDUCATION INDIAN INSTITUTE OF TROPICAL METEOROLOGY
EDUCATION RAMRAO ADHIK EDUCATION SOCIETY
EDUCATION DR.D.Y.PATIL UNIVERSITY BLDG (12TH FLOOR)
EDUCATION DR.D.Y.PATIL UNIVERSITY BLDG (12TH FLOOR)
EDUCATION DR.D.Y.PATIL UNIVERSITY BUSINESS MANAGEMENT
EDUCATION DR.D.Y.PATIL NEW MEDICAL COLLEGE
EDUCATION DR.D.Y.PATIL INSTITUTE OF MANAGEMENT STUDIES
EDUCATION DR.D.Y.PATIL INTERNATIONAL SCHOOL
EDUCATION DR.D.Y.PATIL DENTAL COLLEGE
EDUCATION DR.D.Y.PATIL POLYTECHNIC COLLEGE
147 RFP No. BLD2117566P1, Janitorial Services at FLL Group 1 & Group 2
EDUCATION DR.D.Y.PATIL CONSTRUCTION DIVISION
EDUCATION RAMRAO ADHIK INSTITUTE OF TECHNOLOGY
EDUCATION DR.D.Y.PATIL COLLEGE OF ENGINEERING AMBI PUNE
EDUCATION RAMRAO ADHIK INSTITUTE OF TECHNOLOGY
EDUCATION DR.D.Y.PATIL INSTITUTE OF ENGINEERING & TECHNOLOGY TALEGAON, PUNE
EDUCATION RAMRAO ADHIK INSTITUTE OF TECHNOLOGY
EDUCATION DR.D.Y.PATIL SCHOOL OF ENGINEERING ACADEMY TALEGAON,PUNE
EDUCATION DR.D.Y.PATIL COLLEGE OF AYURVED & RESEARCH INSTITUTE
EDUCATION DR.D.Y.PATIL VIDYAPEETH
EDUCATION DR.D.Y.PATIL POLYTECHNIC COLLEGE
EDUCATION DR.D.Y.PATIL COLLEGE OF NURSING
EDUCATION DR.D.Y.PATIL DENTAL COLLEGE
EDUCATION PADMASHREE DR D Y PATIL COLLEGE OF ARCHITECTURE
EDUCATION DR.D.Y.PATIL UNIVERSITY
EDUCATION DR.D.Y.PATIL GIRLS HOSTEL
EDUCATION DR.D.Y.PATIL ARCHITECTURE COLLEGE
EDUCATION DR.D.Y.PATIL SCHOOL OF ARCHITECTURE
EDUCATION DR.D.Y.PATIL POLYTECHNIC
EDUCATION HVB ACADAMY
148 RFP No. BLD2117566P1, Janitorial Services at FLL Group 1 & Group 2
EDUCATION ASCEND INTERNATIONAL SCHOOL
EDUCATION ASCEND INTERNATIONAL SCHOOL
EDUCATION DR.D.Y.PATIL EDUCATIONAL ACADEMY’S
EDUCATION PADMABHUSHAN VASANT DADA PATIL COLLEGE OF AGRICULTURE
EDUCATION NATIONAL CENTER FOR RURAL DEPT.
EDUCATION D Y PATIL SCHOOL OF AYURVEDA DEPARTMENT OF YOGA
EDUCATION PATANJALI AYURVEDIC COLLAGE
EDUCATION INDIAN PUBLIC SCHOOLS SOCIETY
EDUCATION BABU BANARSI DAS INSTITUTE OF TECHNOLOGY (BBDIT)
EDUCATION BIRLA INSTITUTE OF TECHNOLOGY
EDUCATION M.A.F. ACADEMY
EDUCATION ASPAM ACADEMY NOIDA
EDUCATION ASPAM PREPARATORY SCHOOL PRIVATE LIMITED
EDUCATION PRARAMBH STATE LEVEL SCHOOL FOR TEACHER EDUCATION
EDUCATION CENTRAL BOARD OF SECONDARY EDUCATION
EDUCATION JAMIA HAMDARD
EDUCATION SUBROS EDUCATIONAL SOCIETY (REGD)
EDUCATION GEETANJALI UNIVERSITY
EDUCATION DIRECTOR, POST GRADUATE INSTITUTE OF MEDICAL AND EDUCATIONAL RESEARCH CENTRE
149 RFP No. BLD2117566P1, Janitorial Services at FLL Group 1 & Group 2
EDUCATION INDIAN INSTITUTE OF TECHNOLOGY PATNA
EDUCATION INDIAN INSTITUTE OF SCIENCE
EDUCATION RAJARAJESWARI COLLEGE OF ENGINEERING
EDUCATION RAJARAJESWARI DENTAL COLLEGE AND HOSPITAL
EDUCATION ACS COLLEGE OF ENGINEERING
EDUCATION ANANDA SOCIAL AND EDUCATIONAL TRUST.
EDUCATION INDIAN INSTITUTE OF TECHNOLOGY
EDUCATION PONDICHERRY UNIVERSITY
EDUCATION SANJIVANI RURAL EDUCATION SOCEITY
EDUCATION STRAWBERRY ENGLISH MEDIUM SCHOOL
EDUCATION DELHI PUBLIC SCHOOL (A CARE OF KUSH GREEN EDUCATIONAL SOCIETY)
ELECTRICAL & ELECTRONICS SIEMENS LTD
ELECTRICAL & ELECTRONICS ORIENT ELECTRIC
ELECTRICAL & ELECTRONICS INTEGRATED ELECTRICAL CO (P) LTD
ELECTRICAL & ELECTRONICS DBOI GLOBAL SERVICES PRIVATE LIMITED
ELECTRICAL & ELECTRONICS INTERTECH ELECTRO CONTROLS PVT. LTD.
ELECTRICAL & ELECTRONICS MULTIROLE TRANSPORT AIRCRAFT LIMITED
FOOD BVG HEALTH FOOD PRIVATE LIMITED
GOVERNMENT ESTABLISHMENT SOCIAL WELFARE MAHARASHTRA STATE
150 RFP No. BLD2117566P1, Janitorial Services at FLL Group 1 & Group 2
GOVERNMENT ESTABLISHMENT VASUNDHARA WATERSHED DEVELOPMENT AGENCY
GOVERNMENT ESTABLISHMENT MAHARASHTRA STATE WAREHOUSE CORPORATION
GOVERNMENT ESTABLISHMENT NAGPUR SPORTS COMPLEX
GOVERNMENT ESTABLISHMENT BVG KSHITIJ WASTE MANAGEMENT SERVICE PVT.LTD.
GOVERNMENT ESTABLISHMENT UNIT FOR RESEARCH AND DEVELOPMENT OF INFORMATION PRODUCTS (CSIR)
GOVERNMENT ESTABLISHMENT PIMPRI CHINCHWAD MUNCIPAL CORPORATION
GOVERNMENT ESTABLISHMENT BARSHI NAGAR PARISHAD
GOVERNMENT ESTABLISHMENT MUNICIPAL CORPORATION JAIPUR
GOVERNMENT ESTABLISHMENT ICHALKARANJI MUNICIPAL COUNCIL
GOVERNMENT ESTABLISHMENT SHIRDI NAGAR PANCHAYAT SHIRDI
GOVERNMENT ESTABLISHMENT PHULAMBRI NAGAR PANCHAYAT
GOVERNMENT ESTABLISHMENT PIMPRI CHINCHWAD MUNCIPAL CORPORATION
GOVERNMENT ESTABLISHMENT NATIONAL HIGHWAYS AUTHORITY OF INDIA PIU NAGPUR
GOVERNMENT ESTABLISHMENT PIMPRI CHINCHWAD NEW TOWNSHIP DEVELOPMENT AUTHORITY
GOVERNMENT ESTABLISHMENT ADDL. DIRECTOR GENERAL OF POLICE & DIRECTOR OF POLICE WIRELESS MS
GOVERNMENT ESTABLISHMENT SATARA NAGAR PARISHAD SATARA
GOVERNMENT ESTABLISHMENT MAHARASHTRA STATE WAREHOUSE CORPORATION
151 RFP No. BLD2117566P1, Janitorial Services at FLL Group 1 & Group 2
GOVERNMENT ESTABLISHMENT YASHWANTRAO CHAVAN ACADEMY OF DEVELOPMENT ADMINISTRATION
GOVERNMENT ESTABLISHMENT PUNE METROPOLITAN REGION DEVELOPMENT AUTHORITY PUNE
GOVERNMENT ESTABLISHMENT NORTH WESTERN RAILWAY
GOVERNMENT ESTABLISHMENT SOUTH WESTERN RAILWAY
GOVERNMENT ESTABLISHMENT MAHARASHTRA STATE WAREHOUSE CORPORATION
GOVERNMENT ESTABLISHMENT COMMISSIONER OF INCOME TAX CENTRAL-I
GOVERNMENT ESTABLISHMENT MAHARASHTRA URBAN INFRASTRUCTURE DEVELOPMENT COMPANY LIMITED
GOVERNMENT ESTABLISHMENT NAVI MUMBAI MUNCIPAL CORPORATION
GOVERNMENT ESTABLISHMENT CITY & INDUSTRIAL DEVELOPMENT CORPORATION OF MAHARASHTRA LTD.
GOVERNMENT ESTABLISHMENT MAHARASHTRA REMOTE SENSING APPLICATIONS CENTRE
GOVERNMENT ESTABLISHMENT NAVI MUMBAI MUNCIPAL CORPORATION
GOVERNMENT ESTABLISHMENT ULHASNAGAR MUNICIPAL CORPORATION
GOVERNMENT ESTABLISHMENT MUNICIPAL CORPORATION OF GREATER MUMBAI
GOVERNMENT ESTABLISHMENT MUNICIPAL CORPORATION OF GREATER MUMBAI
GOVERNMENT ESTABLISHMENT MAHARASHTRA STATE KHADI & VILLAGE INDUSTRIES BOARD MUMBAI
GOVERNMENT ESTABLISHMENT PROTHONOTARY AND SENIOR MASTER
152 RFP No. BLD2117566P1, Janitorial Services at FLL Group 1 & Group 2
GOVERNMENT ESTABLISHMENT LAL BAHADUR SHASTRI NATIONAL ACADAMY OF ADMINISTRATION
GOVERNMENT ESTABLISHMENT BIHAR URBAN INFRA DEVELOPMENT LIMITED
GOVERNMENT ESTABLISHMENT OFFICE OF THE PRINCIPAL COMMISSIONER OF INCOME TAX
GOVERNMENT ESTABLISHMENT DIRECTORATE OF INCOME TAX SYSTEMS
GOVERNMENT ESTABLISHMENT UTTAR PRADESH DEVELOPMENT SYSTEMS CORPORATION LIMITED
GOVERNMENT ESTABLISHMENT CENTRAL PUBLIC WORKS DEPARTMENT - P.M.HOUSE
GOVERNMENT ESTABLISHMENT CENTRAL PUBLIC WORKS DEPARTMENT - P.M.HOUSE & IGM
GOVERNMENT ESTABLISHMENT CENTRAL PUBLIC WORKS DEPARTMENT - P.M.OFFICE, HYD.HOUSE,VP
GOVERNMENT ESTABLISHMENT PARLIAMENT HOUSE ANNEXE
GOVERNMENT ESTABLISHMENT RASHTRAPATI BHAWAN
GOVERNMENT ESTABLISHMENT B J P OFFICE
GOVERNMENT ESTABLISHMENT CABINET SECRETRIAT
GOVERNMENT ESTABLISHMENT PARLIAMENT HOUSE
GOVERNMENT ESTABLISHMENT NORTH DELHI MUNICIPAL CORPORATION
GOVERNMENT ESTABLISHMENT NAYA RAIPUR DEVELOPEMENT AUTHORITY
GOVERNMENT ESTABLISHMENT CHIEF COMMISSIONER OF INCOME TAX (CCA)
GOVERNMENT ESTABLISHMENT CENTRAL PUBLIC WORKS DEPARTMENT - HYDERABAD HOUSE
153 RFP No. BLD2117566P1, Janitorial Services at FLL Group 1 & Group 2
GOVERNMENT ESTABLISHMENT CENTRAL PUBLIC WORKS DEPARTMENT - INDIRA GANDHI MEMORIAL
GOVERNMENT ESTABLISHMENT DELHI HIGH COURT
GOVERNMENT ESTABLISHMENT CENTRAL PUBLIC WORKS DEPARTMENT - V.P.HOUSE
GOVERNMENT ESTABLISHMENT FOOD SAFETY AND STANDARDS AUTHORITY OF INDIA
GOVERNMENT ESTABLISHMENT DELHI INTEGRATED MULTI-MODAL TRANSIT SYSTEM LTD.
GOVERNMENT ESTABLISHMENT INDIA TRADE PROMOTION ORGANISATION
GOVERNMENT ESTABLISHMENT PRINCIPAL DIRECTOR OF AUDIT NORTHERN RAILWAY
GOVERNMENT ESTABLISHMENT OFFICE OF THE PRINCIPAL DIRECTOR OF AUDIT NORTH WESTERN RAILWAY
GOVERNMENT ESTABLISHMENT MAHARASHTRA SADAN
GOVERNMENT ESTABLISHMENT DELHI TRANSPORT INFRASTRUCTURE DEVELOPEMENT CORPORATION LTD.
GOVERNMENT ESTABLISHMENT DELHI VIDHAN SABHA
GOVERNMENT ESTABLISHMENT SUPREME COURT INDIA
GOVERNMENT ESTABLISHMENT OFFICE OF THE DIRECTOR OF AUDIT ,NAVY
GOVERNMENT ESTABLISHMENT CABINET SECRETRIAT
GOVERNMENT ESTABLISHMENT JAWAHARLAL NEHRU BHAWAN
GOVERNMENT ESTABLISHMENT OFFICE OF THE DIRECTOR OF ACCOUNTS CABINET SECRETARIAT
GOVERNMENT ESTABLISHMENT MINISTRY OF FINANCE DEPARTMENT OF EXPENDITURE
154 RFP No. BLD2117566P1, Janitorial Services at FLL Group 1 & Group 2
GOVERNMENT ESTABLISHMENT INDIAN COUNCIL FOR CULTURAL RELATIONS
GOVERNMENT ESTABLISHMENT INDIAN RAILWAY STATIONS DEVELOPMENT CORP. LTD.
GOVERNMENT ESTABLISHMENT COMPETITION APPELLATE TRIBUNAL
GOVERNMENT ESTABLISHMENT DEPARTMENT OF SHIPPING MINISTRY OF SHIPPING ROAD TRANSPORT AND HIGHWAYS
GOVERNMENT ESTABLISHMENT STATE PLANNING COMMISSION CHHATTISGARH RAIPUR
GOVERNMENT ESTABLISHMENT OFFICE OF THE DIRECTOR GENERAL OF AUDIT (RAILWAY COMMERCIAL)
GOVERNMENT ESTABLISHMENT PRINCIPAL COMMISSIONER OF INCOME TAX
GOVERNMENT ESTABLISHMENT NATIONAL JUDICIAL ACADEMY
GOVERNMENT ESTABLISHMENT ATAL BIHARI VAJPAYEE INDIAN INSTITUTE OF INFORMATION TECHNOLOGY AND MANAGEMENT
GOVERNMENT ESTABLISHMENT DIVISIONAL PROJECT ENGINEER P.I.U. , P.W.D. , UNIT GWALIOR
GOVERNMENT ESTABLISHMENT M P PASCHIM KSHETRA VIDYUTVITARAN CO. LTD. INDORE
GOVERNMENT ESTABLISHMENT M I PATEL ROTARY YOUTH CENTRE
GOVERNMENT ESTABLISHMENT OFFICE OF THE CHIEF COMMISIONER OF INCOME TAX
GOVERNMENT ESTABLISHMENT GANDHI CORPORATION
GOVERNMENT ESTABLISHMENT DIRECTORATE OF EMPLOYMENT AND TRAINING
GOVERNMENT ESTABLISHMENT DIRECTORATE OF EMPLOYMENT AND TRAINING
155 RFP No. BLD2117566P1, Janitorial Services at FLL Group 1 & Group 2
GOVERNMENT ESTABLISHMENT RAILWHEEL FACTORY
GOVERNMENT ESTABLISHMENT BURHAT BANGALORE MAHANAGARA PALIKE
GOVERNMENT ESTABLISHMENT NATIONAL INSTITUTE OF DESIGN
GOVERNMENT ESTABLISHMENT THE KARNATAKA STATE CRICKET ASSOCIATION (KSCA)
GOVERNMENT ESTABLISHMENT OFFICE OF THE COMMISSIONER OF COMMERCIAL TAXES
GOVERNMENT ESTABLISHMENT KARNATAKA ROAD DEVELOPMENT CORP. LTD.
GOVERNMENT ESTABLISHMENT DIRECT TAXES REGIONAL TRAINING INSTITUTE
GOVERNMENT ESTABLISHMENT CITY CORPORATION GULBARGA
GOVERNMENT ESTABLISHMENT DEPUTY COMMISSIONER OF COMMERCIAL TAXES
GOVERNMENT ESTABLISHMENT DEPUTY COMMISSIONER OF COMMERCIAL TAXES
GOVERNMENT ESTABLISHMENT WORLD HEALTH ORGANISATION
GOVERNMENT ESTABLISHMENT GULBARGA ELECTRICITY SUPPLY COMPANY LIMITED
GOVERNMENT ESTABLISHMENT OFFICE OF THE COMMISSIONNER OF POLICE
GOVERNMENT ESTABLISHMENT KARNATAKA RESIDENTIAL EDUCATIONAL INSTITUTIONS SOCIETY
GOVERNMENT ESTABLISHMENT KARNATAKA RESIDENTIAL EDUCATIONAL INSTITUTIONS SOCIETY
GOVERNMENT ESTABLISHMENT GOVT OF KARNATAKA, DEPT OF COMMERCIAL TAXES
GOVERNMENT ESTABLISHMENT GOA STATE INFRASTRUCTURE DEVELOPMENT CORPORATION LTD.
156 RFP No. BLD2117566P1, Janitorial Services at FLL Group 1 & Group 2
GOVERNMENT ESTABLISHMENT GOA TOURISM DEVELOPMENT CORPORATION LTD.
GOVERNMENT ESTABLISHMENT CORPORATION OF THE CITY OF PANAJI
GOVERNMENT ESTABLISHMENT OFFICE OF THE CHIEF MEDICAL SUPERINTENDENT, CHENNAI DIVISION
GOVERNMENT ESTABLISHMENT CHENNAI METRO RAIL LIMITED
GOVERNMENT ESTABLISHMENT NATIONAL FILM DEVELOPEMENT CORPORATION LTD.
GOVERNMENT ESTABLISHMENT TAMILNADU UNIFORMED SERVICE RECRUITMENT BOARD
GOVERNMENT ESTABLISHMENT REGIONAL PASSPORT OFFICE
GOVERNMENT ESTABLISHMENT BVG-UKSAS EMS PRIVATE LIMITED
GOVERNMENT ESTABLISHMENT NATIONAL HEALTH MISSION
GOVERNMENT ESTABLISHMENT UKSAS-BVG INDIA LIMITED CONSORTIUM
GOVERNMENT ESTABLISHMENT POLICE TELECOMMUNICATION HEADQUARTER, MADHYAPRADESH
GOVERNMENT ESTABLISHMENT TRIBAL DEVELOPMENT DEPARTMENT MAHARASHTRA STATE
GOVERNMENT ESTABLISHMENT MAHARASHTRA STATE WAREHOUSE CORPORATION
GOVERNMENT ESTABLISHMENT PUBLIC WORKS DEPARTMENT
GOVERNMENT ESTABLISHMENT PUNE MAHANAGAR PARIVAHAN MAHAMANDAL LTD. (PMPML)
GOVERNMENT ESTABLISHMENT VASUNDHARA WATERSHED DEVELOPMENT AGENCY
GOVERNMENT ESTABLISHMENT RURAL INFRASTRUCTURE DEVELOPMENT FUND (RIDF)
157 RFP No. BLD2117566P1, Janitorial Services at FLL Group 1 & Group 2
GOVERNMENT ESTABLISHMENT SOIL CONSERVATION AND WATERSHED DEVELOPMENT AGENCY
GOVERNMENT ESTABLISHMENT DISTRICT SUPERINTENDENT AGRICULTURE OFFICE AND MEMBER SECRETORY, JALYUKT SHIVAR ABHIYAN
HOSPITAL INDIRA GANDHI INSTITUTE OF MEDICAL SCIENCE
HOSPITALS BHARATIYA SANSKRITI DARSHAN TRUST
HOSPITALS BHARATI HOSPITAL & RESEARCH CENTRE
HOSPITALS PIMPRI CHINCHWAD MUNCIPAL CORPORATION
HOSPITALS DR. D.Y.PATIL MEDICAL COLLEGE,HOSPITAL & RESEARCH CENTER
HOSPITALS PADMASHREE DR D Y PATIL COLLEGE OF AYURVED AND R C
HOSPITALS POONA HEALTH SERVICES PVT LTD
HOSPITALS DR.D.Y.PATIL VIDYAPEETH
HOSPITALS QATAR AIRWAYS
HOSPITALS JUPITER LIFELINE HOSPITALS LIMITED
HOSPITALS MEENAKSHI MULTISPECIALITY HOSPITAL
HOSPITALS SATARA DIGNOSTICS CENTER & MULTISPECIALITY HOSPITAL PVT.LTD.
HOSPITALS N SQUARE
HOSPITALS SAIMAULI INSTITUTE OF AYURVED
HOSPITALS DR.D.Y.PATIL HOSPITAL & RESEARCH CENTER
158 RFP No. BLD2117566P1, Janitorial Services at FLL Group 1 & Group 2
HOSPITALS DR.D.Y.PATIL AYURVED HOSPITAL
HOSPITALS DR.D.Y.PATIL AYURVEDIC HOSPITAL
HOSPITALS KEM HOSPITAL , MCGM
HOSPITALS ST.JUDE INDIA CHILDCARE CENTRES
HOSPITALS PATANJALI AYURVED HOSPITAL
HOSPITALS SAFDURJUNG HOSPITAL
HOSPITALS SPORTS INJURTY CENTRE
HOSPITALS MAX SUPER SPECIALITY CENTRE
HOSPITALS ALL INDIA INSTITUTE OF MEDICAL SCIENCES
HOSPITALS INSTITUTE OF LIVER AND BILIARY SCIENCES
HOSPITALS BHANDARI HEALTH CARE PRIVATE LIMITED
HOSPITALS BHARAT VIKAS PRATISHTHAN
HOSPITALS BHARAT VIKAS PRATISHTHAN
HOSPITALS ALL INDIA INSTITUTE OF MEDICAL SCIENCE (BHOPAL)
HOSPITALS HLL INFRA TECH SERVICES LTD
HOSPITALS SHETH VADILAL SARABHAI GENARAL HOSPITAL
HOSPITALS CIVIL HOSPITAL
HOSPITALS SIR T.GENERAL HOSPITAL
HOSPITALS P.D.U.CIVIL HOSPITAL
HOSPITALS NEW CIVIL HOSPITAL
HOSPITALS S.S.G.HOSPITAL
159 RFP No. BLD2117566P1, Janitorial Services at FLL Group 1 & Group 2
HOSPITALS RAJARAJESHWARI MEDICAL COLLECGE & HOSPITAL
HOSPITALS BVG SECURITY SERVICES PVT. LTD.
HOSPITALS CHINMAYA NARAYANA SUPER SPECIALITY CENTER.
HOSPITALS DR. VASANTRAO PAWAR MEDICAL COLLEGE & HOSPITAL
HOSPITALS TAMBE HOSPITAL
HOTELS/ RESTAURANTS HOTEL SAYAJI INN
HOTELS/ RESTAURANTS SJP HOTELS & RESORTS PRIVATE LIMITED
HOTELS/RESTAURANTS SHAILESH SHRIHARI KUTE HOTELS & RESORTS PVT.LTD.
HOTELS/RESTAURANTS CAELUM SPA AND WELNESS PVT.LTD
IT DEMANDSHORE SOLUTIONS PRIVATE LIMITED
IT SRKAY CONSULTING GROUP LLP
IT PANAMA SYSTEMS PRIVATE LIMITED
IT SG ANALYTICS PRIVATE LIMITED
IT AVALARA TECHNOLOGIES PVT. LTD.
IT INNOVATIVE INFOCOM & IT PARKS PRIVATE LIMITED
IT TATA TECHNOLOGIES LIMITED
IT ITW CONSULTING PRIVATE LIMITED
IT PERSISTENT SYSTEMS LIMITED
MALLS VAMONA DEVELOPERS PRIVATE LIMITED
MALLS CROMA INFINITI RETAIL LTD
160 RFP No. BLD2117566P1, Janitorial Services at FLL Group 1 & Group 2
MALLS SHIPRA CONSTRUCTIONS PRIVATE LIMITED
MALLS SUNCITY SCHOOL
MALLS SELECT CITY WALK MALL
MALLS M2K ENTERTAINMENT PVT. LTD.
MALLS KAMAYANI AGENCIES PVT. LTD.
MALLS AVENUE SUPERMARTS LIMITED
MALLS REGALIAA BUILDTECH & SERVICES PRIVATE LIMITED
MALLS E-CITY PROPERTY MANAGEMENT AND SERVICES PVT. LTD
MALLS CROMA INFINITI RETAIL LTD
MANUFACTURING TRUMPF (INDIA) PRIVATE LIMITED
MANUFACTURING/ENGINEERING SIGNODE INDIA LTD.
MANUFACTURING/ENGINEERING CUMMINS RESEARCH AND TECHNOLOGY INDIA LTD.
MANUFACTURING/ENGINEERING CUMMINS INDIA LIMITED
MANUFACTURING/ENGINEERING GHATGE MOTORS PVT. LTD.
MANUFACTURING/ENGINEERING VANAZ ENGINEERS LTD.
MANUFACTURING/ENGINEERING POLYONE POLYMERS INDIA PVT. LTD.
MANUFACTURING/ENGINEERING JABIL CIRCUIT INDIA PVT LTD
MANUFACTURING/ENGINEERING ESSAR STEEL INDIA LIMITED
MANUFACTURING/ENGINEERING HAIER APPLIANCES INDIA PRIVATE LIMITED
MANUFACTURING/ENGINEERING SCON PROJECTS PRIVATE LIMITED
MANUFACTURING/ENGINEERING PLASTIC OMNIUM AUTO EXTERIOSRS (INDIA) PVT.LTD.
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MANUFACTURING/ENGINEERING CORNING TECHNOLOGIES INDIA PRIVATE LIMITED
MANUFACTURING/ENGINEERING WTE INFRA PROJECTS PVT LTD
MANUFACTURING/ENGINEERING TRUMPF (INDIA) PRIVATE LIMITED
MANUFACTURING/ENGINEERING VEGA INDIA LEVEL AND PRESSURE MEASUREMENT PVT. LTD.
MANUFACTURING/ENGINEERING KALYANI TECHNOFORGE LIMITED
MANUFACTURING/ENGINEERING MAGNA AUTOMOTIVE INDIA PRIVATE LIMITED
MANUFACTURING/ENGINEERING FAIRFIELD ATLAS LAB LTD.
MANUFACTURING/ENGINEERING KAESER COMPRESSORS
MANUFACTURING/ENGINEERING KISAN VEER SATARA SAHAKARI SAKHAR KARAKHANA LTD.
MANUFACTURING/ENGINEERING ADITYA AUTO PRODUCTS & ENGG.PVT.LTD.
MANUFACTURING/ENGINEERING MADHUBAN TRADE STEEL PVT LTD
MANUFACTURING/ENGINEERING SHREE CHHATRAPATI SHAHU SAHAKARI SAKHAR KARKHANA LTD.
MANUFACTURING/ENGINEERING KRANTIAGRANI DR G D BAPU LAD SAHAKARI SAKHAR KARKHANA LIMITED KUNDAL
MANUFACTURING/ENGINEERING WESTERN HEAT AND FORGE PVT. LTD.
MANUFACTURING/ENGINEERING PRECISION SEALS MANUFACTURING LIMITED
MANUFACTURING/ENGINEERING BHARAT ALUMINIUM COMPANY LIMITED
MANUFACTURING/ENGINEERING VEDANTA LIMITED
MANUFACTURING/ENGINEERING BHARAT ALUMINIUM COMPANY LIMITED
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MANUFACTURING/ENGINEERING HINDUSTHAN ZINC LTD.
MANUFACTURING/ENGINEERING SKYLARK REALTORS PRIVATE LIMITED
MANUFACTURING/ENGINEERING INNOVASSYNTH TECHNOLOGIES LTD.
MANUFACTURING/ENGINEERING NISH DEVELOPERS PRIVATE LIMITED
MANUFACTURING/ENGINEERING DEEPAK FERTILISERS AND PETROCHEMICALS CORPORATION LIMITED
MANUFACTURING/ENGINEERING SMARTCHEM TECHNOLOGIES LIMITED
MANUFACTURING/ENGINEERING NEW ERA COATINGS LLP
MANUFACTURING/ENGINEERING TATA STEEL LTD.
MANUFACTURING/ENGINEERING JAMSHEDPUR UTILITIES & SERVICES COMPANY LIMITED
MANUFACTURING/ENGINEERING THE INDIAN STEEL & WIRE PRODUCTS LIMITED
MANUFACTURING/ENGINEERING JCB INDIA LIMITED
MANUFACTURING/ENGINEERING TEVA API INDIA PRIVATE LIMITED
MANUFACTURING/ENGINEERING GDN ENTERPRISES PRIVATE LIMITED
MANUFACTURING/ENGINEERING VOITH PAPER FABRICS INDIA PVT.LTD.
MANUFACTURING/ENGINEERING METALMAN MICRO TURNERS
MANUFACTURING/ENGINEERING PRANAV VIKAS INDIA PRIVATE LIMITED
MANUFACTURING/ENGINEERING RELIANCE INDUSTRIES LTD.
MANUFACTURING/ENGINEERING JSW STEEL LIMITED
MANUFACTURING/ENGINEERING TATA HITACHI CONSTRUCTION MACHINERY COMPANY PRIVATE LIMITED
MANUFACTURING/ENGINEERING CLOSURE SYSTEMS INTERNATIONAL
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MANUFACTURING/ENGINEERING PLANSEE INDIA HIGH PERFORMANCE MATERIALS PVT. LTD.
MANUFACTURING/ENGINEERING SAHYADRI SUGARS AND DISTILLERIES PVT LTD
MANUFACTURING/ENGINEERING SAINT-GOBAIN GLASS INDIA LTD.
MANUFACTURING/ENGINEERING VEDANTA LIMITED
MANUFACTURING/ENGINEERING EAGLE BURGMANN KE PVT.LTD.
MANUFACTURING/ENGINEERING BDS VIRCON
MANUFACTURING/ENGINEERING VALMET CHENNAI PRIVATE LIMITED
MANUFACTURING/ENGINEERING DELPHI-TVS DIESEL SYSTEMS LIMITED
MANUFACTURING/ENGINEERING K H EXPORTS INDIA PRIVATE LIMITED
MANUFACTURING/ENGINEERING HINDUSTAN AERONAUTICS LIMITED
MANUFACTURING/ENGINEERING MHITRAA ENGINEERING EQUIPMENT P TLD
MANUFACTURING/ENGINEERING AUTONEUM NITTOKU SOUND PROOF PRODUCTS INDIA PVT LTD
MANUFACTURING/ENGINEERING AAI CARGO LOGISTICS & ALLIED SERVICES COMPANY LTD
MANUFACTURING/ENGINEERING RANE DIECASTING
MANUFACTURING/ENGINEERING TINTOMETER INDIA PRIVATE LIMITED
MANUFACTURING/ENGINEERING ALLIED BLENDERS AND DISTILLERS PRIVATE LIMITED
MANUFACTURING/ENGINEERING KIRLOSKAR BROTHERS LTD.
MANUFACTURING/ENGINEERING ESBEE ELECTROTECH LLP
MANUFACTURING/ENGNIEERING PERNOD RICARD (I) PVT. LTD.
MULTIPLEX CINEPOLIS INDIA PRIVATE LIMITED
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OIL & GAS PSUS & PETROL PUMP OIL & NATURAL GAS CORPORATION O&M LIMITED
OIL & GAS PSUS & PETROL PUMP LOBH PETROLEUM O&M
OIL & GAS PSUS & PETROL PUMP MOTILAL MANAKCHAND & CO. O&M
OIL & GAS PSUS & PETROL PUMP CHANGADEO NARAYAN KATKADE O&M
OTHERS MAHINDRA LOGISTICS LTD.
OTHERS BVG LIFE SCIENCES LIMITED
OTHERS LIVESTOCK AND CROP REGISTRY INDIA LIMITED
OTHERS BVG SECURITY SERVICES PVT. LTD.
OTHERS PRABHA MEDIA EXPERTS
OTHERS BHAGYALAXMI GROUP
OTHERS THE ORIENTAL INSURANCE CO LTD
OTHERS SANJAY KNIT PRIVATE LIMITED
OTHERS INDIAN OIL CORPORATION LTD
OTHERS INTELENET GLOBAL SERVICES PRIVATE LIMITED
OTHERS THE ORIENTAL INSURANCE CO LTD
OTHERS BVG LIFE SCIENCES LIMITED
OTHERS BVG HEALTH FOOD PRIVATE LIMITED
OTHERS LEMMA TECHNOLOGIES (I) PRIVATE LIMITED
OTHERS POSTERSCOPE OUTDOOR ADVERTISING PRIVATE LIMITED
OTHERS NDTV LIFESTYLE LIMITED
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OTHERS SATARA MEGA FOOD PARK PRIVATE LIMITED
OTHERS N.M.MASALA & FOOD EXPORTS PVT. LTD.
OTHERS OUTDOOR ADVERTISING PROFESSIONALS (I) PRIVATE LIMITED
OTHERS SAKAL PAPERS PVT.LTD.
OTHERS INDIAN HERPETOLOGICAL SOCIETY
OTHERS COMPOST SALES DEBTORS
OTHERS DRAINAGE CLEANING
OTHERS FORESTER ENTERTAINMENTS PVT. LTD.
OTHERS VAJRA PRODUCTION LLP
OTHERS ROHAN BUILDERS & DEVELOPERS PRIVATE LIMITED
OTHERS ARUN COLLECTION
OTHERS AKSHAY AUTO SERVICE
OTHERS DR. BHAU DAJI LAD MUSEUM TRUST
OTHERS DR. BHAU DAJI LAD MUSEUM TRUST
OTHERS FUTURE SUPPLY CHAIN SOLUTIONS LIMITED
OTHERS ROHAN MOTORS LTD.
OTHERS VEDIC BROADCASTING LIMITED
OTHERS THREE C FACILITY MANAGEMENT PRIVATE LIMITED
OTHERS BHARATIYA JANATA PARTY
OTHERS DB CORP LTD.
OTHERS KAILASH CHAND JAIN
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OTHERS GUJRAT CRICKET ASSOCIATION
OTHERS GUJARAT PANITRA YATRA DHAM VIKAS BOARD
OTHERS HI-CAN INDUSTRIES PVT.LTD.
OTHERS AHMEDABAD MUNICIPAL CORPORATION
OTHERS MOTOR WORLD PRIVATE LIMITED
OTHERS CONCORDE MOTORS
OTHERS KEC INTERNATIONAL LTD.
OTHERS INTEGRATED FOOD PARK PRIVATE LIMITED
OTHERS WARTSILLA INDIA LTD.
OTHERS TATA PROJECTS LTD.
OTHERS KEOLIS HYDERABAD MASS RAPID TRANSIT SYSTEM PRIVATE LIMITED
OTHERS DHVEEP GENERAL TRADING LLC
OTHERS P N GADGIL AND SONS
OTHERS SANGAMNER TEXTILES MARKET
PHARMA & HEALTHCARE THYROCARE TECHNOLOGIES LTD
PHARMA & HEALTHCARE JUBLIANT GENERICS LIMITED
PHARMA & HEALTHCARE PURE & CURE HEALTHCARE PRIVATE LIMITED
PHARMA & HEALTHCARE OM SAI PHARMA PACK
PHARMA & HEALTHCARE DABUR INDIA LTD.
PHARMA & HEALTHCARE APOTEX PHARMA INDIA PVT LTD
PHARMA & HEALTHCARE HIMALAYA DRUG COMPANY
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PHARMA & HEALTHCARE GEORGE CLINICAL INDIA PRIVATE LIMITED
PHARMA & HEALTHCARE SHANTHA BIOTECHNICS LIMITED
PHARMA & HEALTHCARE MEGSAN LABS PRIVATE LIMITED
POWER & ENERGY INSOLARE ENERGY PRIVATE LIMITED
POWER & ENERGY OPTIEMUS ELECTRONICS LTD.
POWER & ENERGY RURAL ELECTRIFICATION CORPORATION LTD.
POWER & ENERGY PTC INDIA LIMITED
POWER & ENERGY PTC FOUNDATION TRUST
POWER & ENERGY ADANI POWER MUMDRA LIMITED
POWER & ENERGY MUNDRA SOLAR PV LIMITED
POWER & ENERGY BVG SECURITY SERVICES PVT. LTD.
POWER & ENERGY BANGALORE ELECTRICITY SUPPLY COMPANY LIMITED
POWER & ENERGY TATA POWER SOLAR SYSTEMS LTD.
POWER/ENERGY MUNDRA SOLAR TECHNOPARK PVT. LTD
PRIVATE ESTABLISHMENT PATANJALI YOGPEETH (TRUST)
PRIVATE ESTABLISHMENT MAHALAXMI BUILDTECH CONSORTIUM PRIVATE LIMITED
PRIVATE ESTABLISHMENT MAGNUM HEIGHTS PRIVATE LIMITED
PRIVATE ESTABLISHMENT MAKINO AUTO INDUSTRIES PRIVATE LIMITED
RELIGIOUS ESTABLISHMENT RANJANGAON DEVASTHAN TRUST
RELIGIOUS ESTABLISHMENT SHREE MARTAND DEVSANSTHAN
RELIGIOUS ESTABLISHMENT SHREE DYANESHWAR MAHARAJ SANSTHAN COMMITEE
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RELIGIOUS ESTABLISHMENT HANS CULTURAL CENTRE
RELIGIOUS ESTABLISHMENT MAHALAXMI BUILDTECH LIMITED
RELIGIOUS ESTABLISHMENT THE AMRITSAR CULTURE AND TOURISM DEVELOPMENT AUTHORITY
RELIGIOUS ESTABLISHMENT SHRI MAHAKALESHWAR MANDIR PRABANDH SAMITEE
RELIGIOUS ESTABLISHMENT SHREE SAIBABA SANSHTHAN
RELIGIOUS ESTABLISHMENT SHREE SHANESHWAR DEVSTHAN SHANI SHINGNAPUR
RESIDENTIALS & TOWNSHIPS AMANORA PARK TOWN
RESIDENTIALS & TOWNSHIPS SUYOG PLATINUM TOWER APARTMENTS
RESIDENTIALS & TOWNSHIPS KUMAR KRUTI SAHAKARI GRUHARACHANA SANSTHA
RESIDENTIALS & TOWNSHIPS MAGARPATTA TOWNSHIP DEVELOPMENT & CONTRUCTION CO. LTD.
RESIDENTIALS & TOWNSHIPS PEGASUS PROPERTIES PVT.LTD.
RESIDENTIALS & TOWNSHIPS MARIGOLD PHASE III CO OPERATIVE HOUSING SOCIETY LIMITED
RESIDENTIALS & TOWNSHIPS TREASURE PARK APARTMENT CONDOMINIUM
RESIDENTIALS & TOWNSHIPS SYNERGY PROPERTY MAINTENANCE LLP
RESIDENTIALS & TOWNSHIPS MEERA CO-OPERATIVE HOUSING SOCIETY
RESIDENTIALS & TOWNSHIPS CITIZEN CO-OPERATIVE HOUSING SOCIETY
RESIDENTIALS & TOWNSHIPS SHREE SAI PRASAD CO-OP SOCIETY
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RESIDENTIALS & TOWNSHIPS THE GANESH CO-OPERATIVE HSG. SOC. LTD.
RESIDENTIALS & TOWNSHIPS CORPORATE PARK BUSINESS PREMISES CO-OPERATIVE SOCIETY LTD.
RESIDENTIALS & TOWNSHIPS PRATEEK LAUREL APARTMENT OWNERS ASSOCIATION
RESIDENTIALS & TOWNSHIPS ASSOCIATION OF APARTMENT OWNERS (AOA)
RESIDENTIALS & TOWNSHIPS CHIRANJIV TOWER FLAT OWNERS ASSOCIATION
RESIDENTIALS & TOWNSHIPS A.M SERENIA CONDOMINIUM
RESIDENTIALS & TOWNSHIPS SHRI HARIRAM CHARITABLE TRUST
RESIDENTIALS & TOWNSHIPS RIVER WIND RESIDENCY
RESIDENTIALS & TOWNSHIPS FIRE LUXUR DEVELOPERS PVT.LTD.
RESIDENTIALS & TOWNSHIPS CEEBROS BOULEVARD
SCHOOL S.D.JAIN MODERN SCHOOL
TRANSPORT INTERNATIONAL CARGO TERMINAL PRIVATE LIMITED
Federal DOD, Several Base Operations thru out US
Federal Army Core of Engineers
Federal GSA
Municipalities GLWA
Municipalities DWSD
State Michigan State Police
Municipalities City of Sterling Heights
Education DPSCD
Education Oakland Schools
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Education Avondale Schools District
Education Flint School District
Municipalities Detroit Public Library
Hospital Harris Health Care
Hospital LHG Group
LGC always manages growth and controls the growth so that it can launch project successfully with out hick ups.
Some of the Challenges which we have faced in the past during the start/transition of the project are in two categories
1. Lead time on specialized equipment, exceeded 4 weeks beyond go live date. LGC has since anticipated that these type of situation and from lesson learned has started keeping in stock ample equipment to start at least 2 project the size of FLL project. These equipment are stored in our warehouse for immediate dispatch to the project location.
2. Specialized Training & Employee screening requirement from the Customer Side. Though we have a robust transition plan, we had faced a situation where at one of our Healthcare customer, our employees had to get healthcare related training which was only administered by the Customer, this led us in incurring delay start up time for new employees specially due to employee absentees and turnover. To resolve this LGC worked with our customer and implemented our TOT Trainer the Trainer Program and resolved the issue 4.1 Project Approach
The key to the success of any first class airport janitorial services contract is the key management that will be assigned to not only manage the operations on site, but the management resources that will be available any time, 24 hours per day, 365 days per year to support and insure the absolute success of the project.
Our FLL airport janitorial services organizational structure and resource management approach represents industry best practices in the design of a high-performance organization specifically for the Broward County Aviation Department’s scope of services and performance requirements. The organizational design and management approach take full advantage of our local and corporate resources, proposed technology and custodial best practices that are imbedded in our documented processes and procedures. In addition to our regional and local Fort Lauderdale Branch management, as stated earlier, Team LGC facility services will
171 RFP No. BLD2117566P1, Janitorial Services at FLL Group 1 & Group 2 provider dedicated Team to support all our airport janitorial operations nationwide. Our TEAM LGC will play a continuous and active role in this critical and important World Class Janitorial Contract from transition through the life of the contract.
4.1.1 Conveniently Located to Serve You
We have local resources to serve you, and to respond to your on-demand needs. TEAM LGC will provide you with the knowledge and manpower when, and where you need it.
Below is a HIGH-LEVEL organizational chart illustrating the regional resources that will support the Broward County Aviation Department at the Fort Lauderdale International Airport for the scope of work requested, including operational management, human resource, safety and risk management, and accounting personnel.
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4.1.2 Staffing Plan
For Both Group 1 & Group 2
# LOCATIONS SQ.Ft FTE
1. Terminal -1 795,000 133 2. Terminal - 2 197,000 35 3. Terminal - 3 265,000 47 4. Terminal - 4 375,000 67 6. AOCC 1,000 1 8. Commom Area 300,000 54 Optional Item - additional 9. space 60,000 11 Special event labor 350 10. hours 1 12. Rental Car Center 128,000 23 0 0 Total FTE 24/7 2,121,000 372
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4.1.3 LGC Global Innovation Ctr., JV & Regional offices
As you will see from our TEAM LGC Management Reporting, Communication and Operational Structure, provided below, as it relates to this very important Fort Lauderdale International Airport contract, our management plan proactively manages resources, mitigates risks, enhances communication and defines clear lines of authority/responsibility to deliver the specified scope of services and specifications defined within the RFP.
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4.1.4 Team LGC Operational Approach
With the continuous support of our highly experienced regional, branch and aviation services division management, our FLL Airport Project Manager has every available resource available to ensure the absolute success of this airport janitorial contract at Fort Lauderdale International Airport. Our FLL Project Manager has full and complete authority to make decisions regarding any aspect of the operation and to commit project and corporate resources to address any requirement.
The FLL Project Manager is a critical liaison between service workers, management, and the customer. That is why our Project Managers are required to have excellent technical knowledge based on experience and training, as well as strong team leadership skills.
On daily basis, the FLL Project Manager, along with on-site supervisors:
x Plan and schedule the flow of work
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x Organize equipment and supplies x Assign and distribute work x Direct the work activities of the team x Coordinate the activities of their teams with other work teams x Promote safe working conditions x Encourage open lines of communication for all employees x Recognize service workers for superior performance x Recommend service improvements to the customer x Coordinate security background investigations to ensure compliance with TSA
In order to focus attention to our project management each day, TEAM LGC has developed an extensive daily workload/workflow cleaning system to ensure strict compliance with the Scope of Work specifications and maintain frequency of service. Our management, operational approach and specifically designed airport workflow and manpower plan will ensure that the Fort Lauderdale International Airport is cleaned and in an aseptic condition that the Broward County Aviation Department, and its customers, can be proud of 7 days a week, 365 days per year.
An integral part of our unique service delivery operational plan is our designed Airport program, which was developed to provide very detailed, systematic cleaning of all areas within our customers' airport facility, in accordance with the contractual specifications and requirements that are clearly defined as the "Scope of Work". This layout approach allows our cleaning staff to enter, clean and exit predetermined sections of the facility while performing specific duties and cleaning procedures to ensure all areas are cleaned on a regular and thorough basis. This pre-assigned area plan is used to allocate and track porter servicing, general cleaning, restroom cleaning, floor care and many other periodic cleaning services. With our Airport program, our project management can focus all its attention to ensuring procedures and frequencies are maintained and quality service delivery is achieved. The table below outlines the features and benefits of our airport management approach.
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FLL Facility Requirement Key Feature Benefit Centralized work management and control concept that Flexibility and responsiveness to Management of project risks, emphasizes integrated planning day-to-day priorities at the Fort costs, schedules, personnel and scheduling, cost control, Lauderdale International Airport assignments, and reporting communications, and managing facilities. priorities. Identification and mitigation of Identifies potential technical and Comprehensive workload and programmatic, schedule, and cost management risks at the beginning operations assessment performed risks; approach to identification of the program and enables during the start-up phase of the and mitigation of personnel mitigation processes to be put in program. issues. place. A single interface between TEAM An autonomous Project Manager LGC and the Broward County with full authority and Aviation Department with full Ability to adapt to Changing responsibility for implementing authority to commit corporate requirements the Fort Lauderdale International resources, meets requirements, and Airport janitorial services responds quickly to emerging program. priorities. Processes, procedures, and Comprehensive janitorial services A sound approach to airport technology with fully trained program designed specifically for facilities janitorial services employees that deliver consistent, airport environments. superior services. A communications and reporting Up to date information for the program that stresses and Broward County Aviation Communications and Reporting mandates customer and internal Department to make management formal and informal decisions and the facilitation of communications and reporting. TEAM LGC work execution.
The tools to maintain a well- trained and motivated work force Training and Quality Assurance Verified service excellence. and to improve and measure our performance. An Environmental and Safety Trained employees that incorporate Program tailored to the Fort customer and employee safety A Robust Environmental and Lauderdale International Airport considerations and environmentally Safety Program that incorporates all aspects of a "Green" equipment, products, first-class safety and chemicals, and work processes into environmental program. their daily work routines.
Our management plan, process procedures, technology, staffing approach, unsurpassed corporate support, pricing, and technical approach, addressed in the remaining sections of our proposal, has taken into careful consideration the Broward County Aviation Department ' FLL cleaning services program, objectives, goals and specifically addressed the scope of services and special conditions as contained in detail within the RFP.
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Our Airport Cleaning Program, combined with our detailed individual supervisor and cleaner work schedules, procedures, and checklists that are incorporated into our Quality Assurance Program, ensure we will meet and exceed the Broward County Aviation Department ' requirements as validated by our inspection system.
TEAM LGC's Aviation Team has spent years developing a very extensive airport cleaning program that takes into consideration not only best practices and procedures used at airports today, but also has enhanced this airport cleaning program by using state of the art equipment and technology to plan, schedule, control workflow and inspect the custodial work performed each day at our customer's busy high traffic airport facilities. Through extensive workload, workflow and production planning of our labor force, our airport appearance cleaning program carefully choreographs the tasks performed and movement of our valued custodial associates throughout the course of their shift. This is to ensure that all areas within our responsibility are cleaned properly, per specification and cleaned in accordance with the required frequency necessary to maintain a proper hygienic clean condition throughout the daily operation of the airport facilities we service
TEAM LGC ensures that our customers receive the maximum value for their facility services dollars by placing the right people and the right equipment at your facility. TEAM LGC Site Supervisors report day-to-day activities at customer locations to the FLL Project Manager. Site Supervisors and our FLL Project Manager are trained to identify areas where resources, such as personnel, equipment and supplies, are best utilized.
Our project management team for the Fort Lauderdale International Airport facility contract has been created to ensure that the Broward County Aviation Department facilities, covered under this contract, always receive the highest level of attention from TEAM LGC’s senior corporate management. This would, thereby, ensure a clean environment for all Airport facility employees, tenants, visitors and its valued travelers. Below is the TEAM LGC management structure that has been developed to not only meet the requirements of your facility, but also to promote good communication between TEAM LGC and the Broward County Aviation Department Management:
• FLL Project Manager- Responsible for carrying out the day-to-day operations of our program at your facility and serving as your immediate, on-site TEAM LGC contact and Single Point of Contact. Performs daily inspections. • Senior Branch Manager - Ensures that we are meeting your needs while maintaining TEAM LGC quality standards. Performs monthly/quarterly inspections. • Regional Director- Operations- Plans, organizes, and controls the activities of the area within the division. This position directs the operations of specific locations in order to achieve stated company goals of growth, profitability and customer satisfaction. Performs monthly/quarterly inspections. • Regional Operations Manager- Supports the regional project management team by making sure all necessary resources are available and that TEAM LGC quality standards are being met. Performs periodic inspections. • Site Supervisor- is a critical liaison between service workers, management, and the customer.
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That's why our Site Supervisors are required to have excellent technical knowledge based on experience and training, as well as strong team leadership skills.
Below is a list of activities and responsibilities for each key personnel involved in managing this account:
Site Supervisors: • Plan and schedule the flow of work • Organize equipment and supplies • Assign and distribute work • Direct the work activities of the team • Coordinate the activities of their teams with other work teams • Control costs • Eliminate unnecessary steps • Look for ways to improve methods and processes • Promote safe working conditions • Encourage open lines of communication for all employees • Recognize service workers for superior performance • Recommend service improvements to the customer when appropriate FLL Project Manager: • Responsible for contract locations • Ensures that we are meeting Broward County Aviation Department ' needs while maintaining TEAM LGC quality standards • Oversees inspections, quality control measures, and the inventory control of equipment and supplies for the assigned branch locations • Interact with customer contacts daily to obtain feedback on services and special needs • Troubleshoot potential problems and concerns • Attend I conduct safety meetings at least once a month • Develop operational improvement plans and implements process changes within assigned FLL concourse and other terminal locations • Ensure that all equipment and vehicle inspections are performed weekly. Ensure that all equipment and vehicle maintenance is scheduled and performed on all equipment and vehicles assigned to the contract. Check driving records of all authorized drivers within the area • Implement and manage the company's quality control monitoring and safety programs at the assigned buildings and terminals.
Senior Branch Manager: • Plans, organizes, and controls the activities of a geographic area (city) within a region • Coordinate sales and service activities in accordance with policies, principles, and procedures established by TEAM LGC • Delivers high quality service to meet FLL contractual requirements • Oversees all subcontractor vendors within the territory
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• Responsible for hiring, and training employees; planning, assigning, and directing work; appraising performance; addressing complaints and resolving problems • Maintain continuing program of personnel training and evaluation • Review and inspect current account sites to insure compliance with expected standards of service and quality • Analyze reports and statements to interpret trends and problems within the district. Develop and implement action plans to correct problem areas
Regional Director: • Responsible for all functional areas and activities within an assigned region covering two or more states, or one state with multiple distinct regions, or a major metropolitan market • Set various goals and objectives for the region • Develops and implements operational improvement strategies. • Analyze reports and statements and interpret trends and problems. See that appropriate corrective action plans are developed and implemented. • Ensure that all services provided by the region are performed as contracted • Ensure the region's compliance with all work-site and company vehicle safety standards and procedures. Adhere to Safety and Workers Compensation policies and procedures • Ensure that the company’s quality control monitoring program is being followed by all districts • Ensure that all districts are complying with company policies and procedures and all federal, state and local government regulations • Leads the regional management team • Promote customer satisfaction through executive-level customer relationships • Responsible for delivering high quality service that focuses on client satisfaction • Makes sure all necessary resources are available to the branches and that TEAM LGC standards are being met • Management, human resources, safety, risk, accounting, and legal personnel are part of this team • Manage safety to ensure that all employees are trained and provided the correct equipment • Ensure that all regions are complying with company policies and procedures and all federal, state and local government regulations • Analyze reports and statements and interpret trends and problems 4.1.5 Management Structure for Service Accounts
Our management plan, process procedures, technology, staffing approach, equipment, pricing, and technical approach, addressed in the remaining sections of our proposal, considered and addressed the scope of services and special conditions as contained in detail within the RFP.
Our recommended key personnel possess the experience, skills, and knowledge to implement and manage a world-class cleaning program at Fort Lauderdale International Airport. Their proven capabilities include implementing industry best practices across a broad range of cleaning services at high profile facilities and successfully administering service level agreements that are imbedded with meaningful performance and financial measurements.
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We ensure that our customers receive the maximum value for their services dollars by placing the right people and the right equipment at your facility. TEAM LGC Site Supervisors report day-to day activities at customer locations to their Project Manager, District and Branch Managers. All Site Supervisors, the Project Manager and Branch Managers are trained to identify areas where resources, such as personnel, equipment and supplies, are best utilized. The Airport On-Site Manager and Site Supervisors are a critical liaison between service workers, management, and the customer.
What sets TEAM LGC apart from all other janitorial firms trying to secure this very important airport contract, especially those not experienced in international airport janitorial servicing, is that TEAM LGC's Aviation Team, has an in-depth knowledge of airport janitorial services and fully understands the critical areas of concern that need a continuous focused attention throughout the day to ensure that any high traffic airport facility, especially an international facility, is maintained in a high quality consistently clean manner. One such critical area of concern is the public restrooms, both airside and landside. TEAM LGC understands the critical importance of clean restrooms and the necessity of not only providing consistent quality service within these high-use facilities, but also the necessity to maintain the timely delivery of services 24 hours per day, 365 days per year, in accordance with the FLL Contract Specifications.
4.1.6 Work Plan/Scope of Work Understanding and Compliance
TEAM LGC is most fortunate to have the experience at delivering custodial and airport support services for numerous valued customers at airports throughout the United States, specifically with similar demanding scope of service requirements. With that extensive and long-standing experience TEAM LGC has grown to understand that the successful airport facility services program requires an organizational structure that focuses on the customer and its passengers. The key to success in any airport operation, due to the on- time performance demand of any airport operation, is our project management team who is on duty at your airport each day. Our project management team is structured to meet your needs and to promote good communication between TEAM LGC and you and the TEAM LGC FLL Project Manager responsible for carrying out the day-to-day operations of our entire TEAM LGC FLL Custodial team. The TEAM LGC facility services program will provide the Broward County Aviation Department with an immediate, on- site TEAM LGC contact, allowing us to respond quickly to your needs.
Our management plan proactively manages resources, mitigates risks, and defines clear lines of authority and responsibility to deliver the specified scope of services and specifications of the Broward County Aviation Department ' RFP. Our FLL Project Manager has full and complete authority to make decisions regarding any aspect of the operation and to commit project and corporate resources to address any requirement.
In order to focus attention to our project management each day, TEAM LGC has developed an extensive daily workload/workflow cleaning system to ensure strict compliance with the Scope of Work specifications and maintain frequency of service, and finally, to ensure the Fort Lauderdale International Airport is cleaned and in an aseptic condition that FLL, and its travelers and employees, can be proud of, seven-days per week, 365 days per year.
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Site Visits
Personal visits to your site enable TEAM LGC to address your cleaning issues, spot trends, and make necessary adjustments before concerns become real issues. We recommend the following schedule:
Cleaning issues: Meeting Operations Manager, Customer Daily held only if either party Shift Manager and Representative has an issue to address Supervisor Service relations and Contract Manager and Customer Weekly quality control inspections Operations Manager Representative Weekly- for Transition, cleaning or Customer Branch Manager 60 days service issues Representative Every 2 Customer Cleaning or service issues Senior Branch Manager weeks Representative Cleaning, service or Customer Monthly Regional Vice President business issues Representative
Our TEAM LGC Airport Cleaning Plans and Programs are specifically designed to not only provide a clean facility, but also to provide a focused quality cleaning effort to those critical areas that suffer the worst during any busy day of passenger travel. The following is a narrative overview of our Airport
Facility Grid Cleaning Program, which OUR TEAM Janitorial Services will install, if OUR TEAM is considered the vendor of choice at this First-Class International Airport.
Airport Cleaning Program
The Airport Cleaning Program is a new approach to airport cleaning. In the Airport Cleaning Program, each individual is a specialist responsible for a limited number of specific duties (i.e. trash, dusting, damp wiping or just vacuuming), rather than larger quantities (6-7steps) typically used in multi-location/level cleaning requirements, by contractors that do not understand airport operations and airport cleaning environments.
• TEAM LGC organizational and resource design capabilities, develop and deploy high- powered cleaning processes that incorporate an optimum Airport Cleaning approach, efficient cross functional manpower utilization and communications, ideal staffing of cleaning specialist personnel, and maximum use of our project and corporate technology to plan, execute, monitor, measure and report work performance. • TEAM LGC's local regional office is fully staffed with labor relations specialists, contracts administrators, financial specialists, human resource specialists, and quality and safety specialists to support our cleaning operations.
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• An integrated strategic sourcing strategy that combines all elements of vendor integration, supplier diversity, e-commerce, and supply chain management. • A robust IT technical support group to sustain the full implementation and utilization of the Computerized Maintenance Management System and our robust suite of complementary software programs to fully support this FLL Facility cleaning operation. • A highly efficient and comprehensive centralized work management system administered by our administrative branch support associates and line supervisors, inclusive of operational processes and procedures to plan, organize, direct, control, and measures the work across multiple cleaning and support functions within the scope of services. • A state-of-the-art computerized quality assurance program Asset Essentials, with Web Based Reporting, that includes employee quality training, key performance indicators, a balanced scorecard and industry leading measurements/goals. • Accounting System, providing near real time payroll and timekeeping information. • A fully compliant safety program that addresses all elements of workforce safety training, documentation and reporting. • Service performance levels and metrics that align with and complement the FLL Facility • Performance Measurement Program. • An award-winning employee-training program that ensures employees remain highly skilled and proficient. Our recommended key personnel possess the experience, skills, and knowledge to implement and manage a world-class cleaning program at the Fort Lauderdale International Airport Facility. Their proven capabilities include implementing industry best practices across a broad range of cleaning services at high profile facilities and successfully administering service level agreements that are imbedded with meaningful performance and financial measurements.
Our Airport Cleaning Program, tailored to the FLL Facility, and described in detail throughout our proposal, incorporates all the above benefits and clearly sets us apart from our competitors. What sets TEAM LGC apart from all other bidders is our value-added programs, and most important, our corporate mission objective to provide our valued customers with continuous improvement initiatives that drive quality results.
Training Our Employees
• Learning is an ongoing process, especially in today's fast-changing environment. • At LGC, we're committed to providing the educational and training resources to our every employee, as they need to be their best. • Our Training is always provided through our LMS • Industry Best Practice Training Program • Cleaning for Infection Prevention • Bio Hazard handling Training: 9 Cleaning and Disinfection of Environmental Surfaces 9 Cleaning Spills or Splashes of Blood or Body Fluids 9 Monitoring Compliance with Infection Control 9 Tuberculosis Screening 9 QAPI – Role of Environmental Services (Maintenance, Housekeeping, and Laundry Services)
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Our Safety Training Program
• 1st Aid/CPR/AED Cost of Injury • Distracted Driving Blood borne Pathogens Training • Heavy Construction Equipment Bio-hazardous Waste Training • Machine Guarding Confined Spaces • Hearing Conservation Hazardous Energy/LOTO • Respirator Use Fall Protection • HAZCOM Aerial Lift • Supervisor’s Role in Safety Powered Industrial Truck • Personal Protective Equipment OSHA 10 • Safety Tool Box Talk OSHA 30 • Chemical Hygiene Training HAZWOPER • Fire Extinguisher Asbestos & Lead Training
Our Process • We Implement work load leveling to reduce overtime costs and optimize headcount. • All assigned routes will be mapped out for the Custodian with Standardized Operating Sheets. • These step by step instructions will explain how to perform the service in the specific area. • This system allows even the newest employee to be successful on his/her first day
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Our Equipment
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Real Time Dashboard & Monitoring
Our Dashboard provides a quick way to see the status of various items that may be needed to be tracked. The Dashboard has elements to show work order status, messages, charts, KPIs, and saved reports. It can be customized to show items that are important to you.
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LGC’s CMMS Solution
TEAM LGC uses cloud-based Mobility Operations Management Software, Asset Management System (AMS), tracks assets, improves workflows, and makes data-driven decisions. AMS is mobile capable and empowers the customer with one-click requesting, which streamlines tasks and records work on assets and locations. Through this software, TEAM LGC tracks work orders, their frequency, and analyze patterns to anticipate future needs. AMS ensures that we can track work orders in real time, documenting them, and ensuring they are followed up promptly. Through this process, stakeholders will be able to see the progress on each work order in real time, giving stakeholder’s peace of mind and keeping TEAM LGC employees accountable. AMS also keeps track of preventative maintenance schedules, as well as tracking reactive maintenance for equipment, which allows us to notice patterns and adjust preventative maintenance schedules accordingly. We understand that the data collected through AMS is the property of Broward County Aviation Department. We will transfer all data to Broward County Aviation Department upon termination of the contract and upon request in an open source data format.
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Mobile App Just-in-Time (JIT) Supply Orders We use a mobile App technology to re-order and replenish supplies. It is as easyand1, 2,3.
1. During our due-diligence period we will organize and label the shelves in the MRO cages with the Min/Max and barcode labels for each item. 2. We will then input our entire selection of products at the Customer sites in to our App. 3. During our custodial supervisor rounds of the site he/she simply identifies items that do not meet the Min/Max allocation, scans the barcode and inputs the quantities he needs. With a push of a button his order for supplies has been placed and delivery is scheduled for the next day. Through this technology we will maintain FIFO, allow traceability, reduce lead time, easily detect problems while optimizing cost, and reducing inventory.
Mobile App Trip Log
We have implemented a vehicle mileage tracking solution that allows us to track mileage through the web on our employee’s phone. The most innovative and unique feature is our Auto Start GPS Mileage Tracking. Plug in to power or connect to select Bluetooth devices, and drive more than 5 miles per hour. The mobile app will automatically start GPS to track mileage. The app allows us to sync and merge data between web and mobile devices instantaneously.
SlackApp for Communication
We have in place a communication system that includes who may be contacted, telephone availability, emergency response communications (24/7 customer service) and delivery of documents and reports. TEAM LGC will also have an online support system available via Slack set up for the Customer facilities.
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Cost Control
TEAM LGC uses a variety of industry best practices to achieve operating cost reductions for our clients. It is LGC Global FM’s experience to realize annual cost savings averaging 10% to 15% on behalf of our clients. Significant impact is usually achieved during the first year of our involvement, while changes which affect over 75% of anticipated savings result within the first six months.
Based on our experience, we also anticipate the ability to generate major cost savings on behalf of the Customer. Our experience in the industry indicates that these savings will be the result of
x Realignment of tasks and the synergistic use of custodial staff to increase resource efficiency. x Work load leveling to reduce overtime costs and headcount. All assigned routes will be mapped out for the custodian with Standardized Operating Sheets. These step by step instructions will explain how to perform the service in the specific area. This system allows even the newest employee to be successful on his first day. x National purchasing discounts which are available to TEAM LGC and which will be passed on to the Customers x Appropriate Response Method: There are times when an issue is sensitive enough that costs should become secondary to satisfaction. However, inefficient operations and increased costs result when this is applied across the board. TEAM LGC recommends that our custodial manager will implement the “Appropriate Response Method”. This method requires an extra step in customer communication; it is positive communication in helping to manage demand and expectations and increasing customer satisfaction. This method for customer service is: o Receive the request o Analyze the request o Respond appropriately o Communicate to the requester the actions taken and why A key to the success of this “Appropriate Response Methodology” is that the customer knows and understands the objective of the overall enterprise. When we perform work and service customers, we take the extra step to ensure our customer understands our response and the logic behind it.
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Project Management • Our Project Management approach is what leads to our proven track record to complete projects on time and within the budget established. • Based on our past experience, we have developed a project approach that will ensure our customer of effective communication throughout this project. • Our project management system establishes the single Project Manager who has the responsibility and authority to act on behalf of the Our Team. • Coordination of all activities in the project • Establishing key decisions and reviewing milestones during the project • Preparing an initial project development plan identifying the schedule of work tasks and key personnel to perform the work in the field to meet the milestones and objectives • Coordinating communications and meetings with customer as needed or required to review technical concepts and alternatives, soliciting staff input, and coordinating activities with the project team • Preparing periodic reports as needed and meeting with customer on a regular basis summarizing project scheduling, progress, and maintaining the project within the budget stipulated • Overseeing execution and development of the project deliverables
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Our Methodology
Approach
x People Our People are our Asset, and a very integral & important part of our service deliverance, in providing service to our valued customer. As we analyze our cost of delivering services, we have noted that the number one cost bucket/factor is cost of our number one Asset and that is our People. Therefore in order to deliver a great service to our customer we take all the step necessary to make sure that our people are taken care of, from Onboarding to Retirement. It all start with our Onboarding process, backed by a very comprehensive training session, on all aspects/processes for doing their job, providing them with the latest technology and materials to perform their job with excellence, and last but least to provide them with a decent and fair market wages and benefit package to have a stable financial future.
x Process
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To deliver the best in class service and maintain our delivery in both Quality and Consistency to our customer, we strive to develop and implement a solid process. Whether our Customer wants us to provide Custodial, Skill trades, HVAC, Grounds and Snow removal services, LGC Strive to Develop and Implement the best practices in our delivery model. With our Subject Matter Experts we develop processes and governance for all aspect of the job at hand. LGC take delivering of this process very seriously, because in order to delivery repeated good results in delivering our services to our customers we need the best process. Some of the Processes which are implement in our operational methodology are 1) Working Level Loading 2) Step by Step Work Instructions 3) Comprehensive Training Program 4) Reporting and Analyzing daily work to implement continuous improvement in our delivery methodology. x Technology Today Data very important, especially real time data, therefore at LGC we have implemented the Best in Class CMMS system, this allows us to make Data Driven Decision to improve our delivery to our client. This educates us if there is crisis to handle or just a new request from our customer. All our Staff and front line to backend, from custodians to skilled trades carry mobile devices like cell phone, tablets and or stationary portal which allows them to enter data as they are performing their task on a daily basis. This not only provide us and our customers with real time data, it also allows them to communicate directly to our frontline staff, onsite supervisor and our backend support staff at the same time without any delay. At LGC we strive to implement the latest technology in the type of equipment and materials which we use in our daily task, example touchless restroom cleaners which not only brings productivity and dignity to the job of cleaning restroom, Let face it how many of us likes to clean our own bathroom let alone a public one. Other example of new technology we implement is Ultra Violet to disinfect Operating Theaters to Cleaning Aircraft Restrooms in seconds. This provides optimized, sustainable and green solutions.
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4.1.7 Statement of Qualifications
TEAM LGC has the necessary experience, organization, technical and managerial staff with the capability and capacity to carry out the requested airport custodial services for the Broward County Aviation Department, Fort Lauderdale International Airport, including required policy/procedure manuals and staffing plans.
Below for your review is a map that provides you with a glimpse of our airport customer locations:
As you review the map above, you will see that Team LGC has a significant operational footprint, as well as over 11 airport operations nationwide supporting our valued airport and airline customers with an annual 135 Million passengers (49.5 Million is the largest passenger count service annually at a single location.)
Our operational efficiency and airport experience enable TEAM LGC to offer the safest and highest quality janitorial aviation services at affordable prices. We want the opportunity to leverage our reputation and experience to fulfill the janitorial service needs of the Broward County Aviation Department. TEAM LGC Janitorial Services' capabilities are certified and backed by a solid reputation for quality, a green-certified program, and unsurpassed service.
In addition, TEAM LGC understands and appreciates the selection of a janitorial service firm with both aviation and janitorial operational experience is invaluable. Our capability comes from our institutional knowledge; our use of analytic tools and techniques, coupled with 25 years of tested maintenance models; resulting in our integration of highly specialized competencies and skill sets that we are able to offer our clients. For your review, we have provided a listing of airport and airline clients TEAM LGC Janitorial Services is currently providing airport janitorial services for. These clients are similar and/or greater in size than the facilities and service requirements detailed within the Broward County Aviation Department ' Request for Proposal.
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