Harvard Managementor® Is an On-Demand Learning and Performance Support Resource That Delivers Critical Management Skills When and Where Your Leaders Need Them Most

Content Summary by Topic Updated April 2018

Harvard ManageMentor® is an on-demand learning and performance support resource that delivers critical management skills when and where your leaders need them most. Harvard ManageMentor has the highest quality content—topics, videos, tools, and on-the-job activities—that engage and motivate learners. Harvard ManageMentor is fueled by the latest in thinking and proven practices from Harvard Business Publishing’s world-class experts.

TOPIC STRUCTURE ADDITIONAL FEATURES

LESSON: Each topic contains Lessons, which are REFLECT: Reflect provides an opportunity for a DEVELOP OTHERS: Managers use the Develop comprised of three sections: Learn, Practice, and learner to reflect on the key concepts in the Lesson. Others materials to lead team discussions about Reflect. Some Lessons only contain a Learn section. how the topic concepts apply to and can be used ASSESSMENT: The multiple-choice, scenario- in their teams’ work. PERFORMANCE GOAL: Performance-based skills based test measures comprehension of the material tied to each Lesson. and one’s ability to apply it. EDITOR’S CHOICE: Regularly updated curated content from trusted sources across the web. LEARN: Learn presents the key concepts of the ON-THE-JOB: On-The-Job helps identify Lesson and reinforces them with polls, callouts, opportunities to apply and develop skills that will FROM THE COLLECTION: Articles from Harvard infographics, tools, and handouts. The Learn content have the most impact for the learner and their Business Publishing experts and thought leaders. also includes short videos featuring leading global organization. business experts and executives. QUICK-READ: The Quick-Read presents only the key concepts in a topic for a learner to review in PRACTICE: These activities provide an opportunity to approximately 20 minutes. practice skills and further reinforce the learning. There is one Practice activity per performance-oriented Lesson.

LESSONS PERFORMANCE GOALS VIDEOS TOOLS, HANDOUTS & ARTICLES DISCUSSION GUIDES

BUDGETING

LESSON 1 Understand Budgets and Introduction to Budgeting, Blythe J. TOOLS AND HANDOUTS FROM THE COLLECTION Understand Budgets and Budgeting: None McGarvie Budgeting Worksheet for Negotiating Your Team's Dynamic Forecasting: A Planning Budget Impacts, V.G. Narayanan Budget Innovation for Fast-Changing Times, Bjarte Bogsnes How Not to Lose Sleep Over Your Traditional & Alternative Approaches to the LESSON 2 Develop an Operating Budget: Budget, Paul Biddinger Budgeting Process Corporate Budgeting Is Broken— Develop an Operating Assemble the elements of an Let’s Fix It, Michael C. Jensen

Budget operating budget Opportunity vs. Cost in a New Market, How Departmental Budgets Coordinate Blythe McGarvie Note on Budget Formulation in with the Master Budget Nonprofit Organizations, David W. Budgeting in an Uncertain Market, V.G Young LESSON 3 Prepare a Capital Budget: Narayanan The Seven Steps of Creating an Operating Prepare a Capital Create a budget for capital Budget Deciding How to Decide, Hugh Budget outlays Realistic Budgets, Jean Capizzi Courtney, Dan Lovallo, and Carmina

Four Main Capital Budgeting Techniques Clarke Use Bad News to Your Advantage, V.G. Narayanan Note On Flexible Budgeting and LESSON 4 Understand Sensitivity Revenue Variance Analysis Understand Sensitivity Analysis and Variance: Perform Adapt Your Budgeting Process for Variance Analysis, David W. Young Analysis and Variance budget sensitivity analysis and Dynamic Times analyze budget variances DEVELOP OTHERS DISCUSSION Zero-based Budgeting Is Not a Wonder Diet for Companies, Daniel Deciphering Cost Variance GUIDES Mahler LESSON 5 Adapt Budgeting to a The Refresher: Net Present Value Preparing Accurate Sales Volume Adapt Budgeting to a Changing Environment: None Forecasts Your Agile Project Needs a Budget, Changing Environment The Art of Contingency Planning, Brian Not an Estimate, Debbie Madden Chase Estimating Costs Four Ways to Improve Your Strategic The Upside of Understanding Unit Thinking Skills, Nina Bowman Costs, Bjarte Bogsnes

Embrace Uncertainty, Bob Kaplan EDITOR’S CHOICE

Updated quarterly. See Editor’s Choice Articles document in the Admin Console for full list.

LESSONS PERFORMANCE GOALS VIDEOS TOOLS, HANDOUTS & ARTICLES DISCUSSION GUIDES

BUSINESS CASE DEVELOPMENT

LESSON 1 Understand Business Cases: Intro to Business Case Development, TOOLS & HANDOUTS FROM THE COLLECTION Understand Business None Lynda Applegate Cases Sample Business Case Reinventing Your Business Model, Create and Deliver a Strong Business Clayton Christensen, Mark W. Case, Eddie Yoon Business Case Template Johnson, and Henning Kagermann LESSON 2 Define the Opportunity: Define Define the Opportunity the opportunity you want to Making Your Ideas Credible, Prashant Worksheet for Defining an Opportunity and Breakthrough Thinking from Inside pursue when building a business Pundrik Generating Alternatives the Box, Kevin P. Coyne, Patricia case Gorman Clifford, and Renee Dye Three Principles to Win Executive Project Implementation Tracking Form LESSON 3 Explore Options: Explore Approval, Brad Holst Innovation Killers: How Financial Explore Options alternatives for addressing an Checklist for Presenting a Business Case Tools Destroy Your Capacity to Do opportunity when building a Five Ways to Measure Performance, New Things, Clayton Christensen, business case Stacey Barr Make Your Case With Visuals Stephen Kaufman, and Willy Shih

LESSON 4 Analyze Alternatives: Analyze Opportunity vs. Cost in a New Market, Writing an Executive Summary That Analyze Alternatives alternatives for your business Blythe J. McGarvie Means Business, John Clayton case and identify the best option DISCUSSION GUIDES

Customer Input, Scott Anthony How to Save Good Ideas, John Kotter Assessing and Mitigating Risks LESSON 5 Assess Risks: Assess the risks Juggling Growth and Brand Identity, Assess Risks associated with your business Seth Goldman Generating Alternatives case proposal EDITOR’S CHOICE Experiment to Learn About Your Market, Robyn Bolton Updated quarterly. See Editor’s Choice LESSON 6 Create an Implementation Articles document in the Admin Console Create an Plan: Create an implementation When the Better Market Is Risky, Antonio for full list. Implementation Plan plan for your business case Alves proposal Craft a Story to Sell Your Business

Case, Ray Sheen LESSON 7 Communicate Your Case: Communicate Your Present your business case to How to React Non-Defensively, Brad Case decision makers Holst

LESSONS PERFORMANCE GOALS VIDEOS TOOLS, HANDOUTS & ARTICLES DISCUSSION GUIDES

BUSINESS PLAN DEVELOPMENT

LESSON 1 Why You Need a Business Introduction to Business Plan TOOLS & HANDOUTS FROM THE COLLECTION Why You Need a Plan: None Development, Steven Rogers Business Plan Sample Business Plan How to Write a Great Business Plan, Planning for Success, Prashant Pundrik William A. Sahlman Worksheet for Drafting an Executive Get Started on Your Plan: Build a Flexible Business Plan, Tony Summary How to Write a Winning Business LESSON 2 Prepare to create a business Tjan Plan, Stanley R. Rich, David E. Get Started on Your plan Worksheet for Describing an Opportunity Gumpert Plan Deviating from the Business Plan, Steven Rogers Components of a Typical Business Plan Planning with People in Mind, D.

Quinn Mills Adapt to the Market, Scott Anthony Tell Your Organization’s Story: LESSON 3 Writing an Executive Summary That Tell Your Organization’s Introduce your organization, its Crossing the River, Lynda Applegate DISCUSSION GUIDES Means Business, John Clayton Story people, and its objectives within Identifying Operational Success Factors a business plan Fix Their Problem, Win the Deal, Bill Taylor Understanding Financial Statements: Describing Your Business Concept Making More Authoritative Decisions, LESSON 4 Describe the Opportunity: Emerging Markets, Kate Sweetman HBS Press Describe the Opportunity Indicate the opportunity and competitive differentiators within Secure Your Plan with the Right Team, Rediscovering Market Segmentation, a business plan Heide Abelli Daniel Yankelovich, David Meer

LESSON 5 Document Your Marketing and Why a Good Idea Isn't Enough, Brian S. Rethinking the 4 P’s, Richard Ettenson, Document Your Operations Plans: Define your Cohen Marketing and approach to marketing and Eduardo Conrado, Jonathon Knowles Operations Plans operations within a business plan Define Success Up Front, Adrian Beggan

Look Beyond Obvious Risks, Mihir Desai EDITOR’S CHOICE Present Your Financial LESSON 6 Analysis: Show your current Updated quarterly. See Editor’s Choice Present Your Financial financial status and projected Articles document in the Admin Console Analysis results within a business plan for full list.

LESSONS PERFORMANCE VIDEOS TOOLS, HANDOUTS & ARTICLES GOALS DISCUSSION GUIDES

CAREER MANAGEMENT

LESSON 1 Chart Your Career Path: Introduction to Career Lateral Career Moves and TOOLS & HANDOUTS FROM THE COLLECTION Chart Your Career None Management, Judy Shen- Learning, Vinod Parmeshwar The Corporate Lattice: The Path Filerman Career Self-Assessment Three Lattice Ways-to Build Learn from Successes, Ranjay Worksheet Careers, to Work, and to Own Your Development, Doug Gulati Conant Participate, Cathleen Benko and Discovery Log LESSON 2 Know Yourself: Identify Learning to Learn, Erika Molly Anderson

Know Yourself your career interests, The Changing Career Andersen Understand Core Interests values, and skills Landscape How Will You Measure Your

Job Crafting to Develop Life? Clayton M. Christensen Work Values Worksheet The Art of Career Learning, Judy Shen-Filerman

LESSON 3 Forge Relationships: Development, Gianpiero Reaching Your Potential, Robert Skills Assessment Worksheet Forge Forge relationships with Petriglieri In Praise of Non-Linear Career S. Kaplan

Relationships people who can support Moves, Vince Forlenza Ask for Career Help your career growth A Great Job Fit, Beverly Kaye Learn to Love Networking,

Career Crossroads, Rob Markey Tiziana Casciaro, Francesca Gino, Practicing Learning Agility Find Your Passion to Guide and Maryam Kouchaki LESSON 4 Your Career, Robert Steven Are You Prepared for a Global Develop Learning Develop Learning Kaplan Assignment? Andy Molinsky Building Learning Opportunities Agility: Develop learning Turn the Job You Have into the Agility Worksheet agility to advance your Job You Want, Amy Advance Your Career with a The Opportunity of Being career Wrzesniewski, Justin M. Berg, and Personal Brand, Catherine Between Jobs, Lauren Mackler Exploring Career Options Jane E. Dutton Kaputa Worksheet Explore Opportunities: LESSON 5 The Journey After a Setback, Identify and pursue Rebounding from Career Explore Find a Company That Fits, Cherie Matthews Recovering from a Career opportunities for career Setbacks, Mitchell Lee Marks, Opportunities Anna Harper-Hess Setback growth Career Impasse, Timothy Butler Philip Mirvis,

Keep in Touch Over the Years, and Ron Ashkenas Helping Employees Clarify their Linda Hill Don’t Kill Your Employees’ Goals Worksheet LESSON 6 Overcome Career Dreams, Whitney Johnson How to Stay Stuck in the Wrong Setbacks: Manage Overcome Career Seek Mentors Who Expand Career, Herminia Ibarra career obstacles and Setbacks Your Comfort Zone, David Genuinely Listen, Robin Jarvis setbacks Lammy DISCUSSION GUIDES

Team Job Crafting, Carol EDITOR’S CHOICE Finding a Sponsor, Judy Shen- Kauffman Discover the Work You Love LESSON 7 Help Others Manage Filerman Updated quarterly. See Editor’s Help Others Their Careers: Help Support Employees' Career Manage Their others manage their Make a Mentor Connection, Choice Articles document in the Careers careers Blythe McGarvie Development Admin Console for full list.

LESSONS PERFORMANCE GOALS VIDEOS TOOLS, HANDOUTS & ARTICLES DISCUSSION GUIDES

CHANGE MANAGEMENT

LESSON 1 Understand Change: None Introduction to Change Management TOOLS & HANDOUTS FROM THE COLLECTION Understand Change Lead Cultural Change Through Action, Self-Assessment for Change Managers Leading Change: Why Bruce Harreld Transformation Efforts Fail, John P. Worksheet to Prepare Your Group for Kotter LESSON 2 Become Change-Ready: Fear of Reinvention, Scott Anthony Change Become Change-Ready Maintain a high level of change- Cultural Change That Sticks, Jon readiness Know When You Can't Lead Change, Worksheet for Communicating Change Katzenbach Veronica Hope Hailey Worksheet for Addressing Resistance The Network Secrets of Great LESSON 3 Initiate Change: Initiate and lead Prepare Your Brain for Change, Margaret Change Agents, Julie Battilana and Initiate Change a change effort Moore Tiziana Casciaro

DISCUSSION GUIDES Setting the Stage for Change, Amy Cracking the Code of Change, Edmondson Communicating a Shared Vision Michael Beer and Nitin Nohria LESSON 4 Implement Change: Implement Implement Change change efforts Stay Calm in a Stressful Moment, Sharon Addressing Reactions to Change Accelerate!, John P. Kotter Grady Decoding Resistance to Change, Start a Turnaround with a Strategy Map, Jeffrey Ford and Laurie Ford LESSON 5 Address Resistance: Overcome Tiziana Dearing Address Resistance resistance to change in your New Leadership Role? Get Early group Use “Social Proof” to Change Behavior, Wins, Michael Watckins Thomas Wedell-Wedellsborg

Live the Vision, Neil Gaydon EDITOR’S CHOICE Process Emotions Effectively to Manage Updated quarterly. See Editor’s Choice Change, Susan David Articles document in the Admin Console The Challenge of Change, Amy for full list. Edmondson

How to Approach a Resistor, Sharon Grady

LESSONS PERFORMANCE GOALS VIDEOS TOOLS, HANDOUTS & ARTICLES DISCUSSION GUIDES

COACHING

LESSON 1 Adopt a Coaching Mindset: Introduction to Coaching TOOLS & HANDOUTS FROM THE COLLECTION Adopt a Coaching None Mindset Employees Expect Coaching, Judy Shen-Filerman Steps in a Coaching Conversation 4 Reasons Managers Should Spend More Time on Coach on a Daily Basis, Lauren Mackler Worksheet for Creating a Coaching, Joseph R. Coaching Action Plan Weintraub and James M. Hunt LESSON 2 Build a Coaching Habit: Identify Part 1: Helene Spots a “Coachable Moment” Build a Coaching Habit and act on coaching opportunities Worksheet for Coaching Meeting 4 Ways to Become a Better Part 2: Helene Shares Her Thoughts Notes Learner, Monique Valcour

Part 3: Helene and Ines Plan Next Steps Positive Habits for Engaged The Power of Talk: Who Gets LESSON 3 Listen and Question Effectively: Listening Heard and Why, Deborah Listen and Question Listen and question effectively How to Be a Good Listener, Peter Bregman Tannen Three Types of Questions Effectively during coaching

Good Coaching Inspires Leadership, Bryan E. Simmons Tips for Giving Coaching EDITOR’S CHOICE The Power of Open-Ended Questions, Mason Weintraub Feedback

LESSON 4 Give Constructive Feedback: Updated quarterly. See Editor’s Worksheet for Giving Feedback Give Constructive Give constructive feedback during Work Through Difficulties, Alison Beard Choice Articles document in the Feedback coaching Admin Console for full list. Coaching in the Moment, Takiyah Gross Foote Worksheet for Challenging a Fixed Mindset Give Coaching Homework, Judy Shen-Filerman LESSON 5 Promote Learning Agility: Coach Worksheet to Help Build Self- Promote Learning Agility employees to become agile A Learner’s Mindset, Nina Bowman Awareness learners Defusing Defensiveness, Monique Valcour DISCUSSION GUIDES

LESSON 6 Coach Across Boundaries: Coaching and Complexity, Andy Molinsky Choose Coaching Skills Coach Across Develop awareness and skills to Boundaries coach all employees Ease Employees into Change, John Lees Coach Across Cultures

Coaching My Virtual Team, Mark Kaestner

Communicate Across Culture, Vinod Parmeshwar

LESSONS PERFORMANCE GOALS VIDEOS TOOLS, HANDOUTS & ARTICLES DISCUSSION GUIDES

CRISIS MANAGEMENT

LESSON 1 Understand Crises: None Introduction to Crisis Management, TOOLS & HANDOUTS FROM THE COLLECTION Understand Crises Jarrett Barrios Worksheet for Preventing Avoidable Crises Contingency Planning: Preparing How Managers Should Plan for Crises, Today for Tomorrow’s Problems, Steven B. Goldman Worksheet for Identifying Resources HBP book chapter LESSON 2 Prepare for Crises: Prevent Prepare for Crises crises and prepare for Plan for the Worst Before a Crisis, Worksheet for Learning from a Crisis Managing the Crisis You Tried to unavoidable crises Steven B. Goldman Prevent, Norman R. Augustine

Real-Time Leadership at Fabrinet: Rehearse and Refine Your Action Plan, DISCUSSION GUIDES LESSON 3 Resolve Crises: Recognize, Paul Biddinger, MD Navigating Through the 2011 Thailand Resolve Crises contain, and resolve crises Avoiding the Worst That Could Happen Flood Crisis, Homa Bahrami, Stuart Coolness Under Fire, Jorge I. Domínguez Evans Learning from a Crisis We Experienced

Create a Sense of Urgency, Ray Carvey The Organizational Apology, Adam D. LESSON 4 Lead Effectively During Crises: Lead Effectively During Lead effectively during crises Share What's Behind a Decision, Paul Galinsky, Alison Wood Brooks, Maurice Crises Biddinger, MD E. Schweitzer

Three Keys to Resolving a Crisis, Noel M. Tichy EDITOR’S CHOICE LESSON 5 Learn from Crises: Learn from Learn from Crises past crises Finding Resilience After Tragedy, Ellen Updated quarterly. See Editor’s Choice Rogers Articles document in the Admin Console for full list. Leading Through a Crisis, David Lammy

Focus on Solutions, Not Mistakes, Janice Whaley

Take Action After a Crisis, Paul Biddinger, MD

LESSONS PERFORMANCE GOALS VIDEOS TOOLS, HANDOUTS & ARTICLES DISCUSSION GUIDES

CUSTOMER FOCUS

LESSON 1 What Is Customer Focus?: None Introduction to Customer Focus, Tormod Askildsen TOOLS & HANDOUTS FROM THE COLLECTION What Is Customer Focus? Customer Centricity, Ranjay Gulati Worksheet for Defining Your Customers Understanding Customer Experience, Christopher Meyer,

LESSON 2 Learn About Your Customers: Avoid Organizational Overconfidence, Mauro F. Guillén Andre Schwager Learn About Your Learn about your customers to Worksheet for Learning About Your Customers Customers better meet their needs Turning Data into Value, Michael Schrage The Mismanagement of

Customer Loyalty, Werner Learn from Your Customer, Lorraine Fox Worksheet for Observing your Reinartz, V Kumar LESSON 3 Deliver Additional Value: Use Customers Deliver Additional customer knowledge to identify Conduct First-Hand Market Research, Robyn Bolton To Keep Your Customers, Keep Value ways to deliver additional value Customer Loyalty Strategies It Simple, Patrick Spenner, Karen Position for Future Markets, Tamar Elkerles Freeman

Worksheet for Creating LESSON 4 Build a Customer-Focused What Customer Loyalty Means, Michael Schrage Promoters Silo Busting: How to Execute on Build a Customer- Team: Build a customer-focused the Promise of Customer Focus, Focused Team team The Golden Rule, Fred Reichheld Worksheet for Identifying Ranjay Gulati Opportunities to Add Value Don’t Be Afraid to Rethink Your Services, Kamaline Ramdas

Why Kindness is Good Business, Bill Taylor Worksheet for Engaging EDITOR’S CHOICE Employees

The Ripple Effect of a Great Work Culture, René Carayol Updated quarterly. See Editor’s Worksheet for Assessing Choice Articles document in the Improve Training with Experiential Learning, Bruce Harreld Team Climate for Innovation Admin Console for full list.

Empower Your Customer-Facing Employees, Chris DeRose DISCUSSION GUIDES

Frontline Employees, Rob Markey Building Customer Loyalty and Profitability Tap the Wisdom of Frontline Employees, Chris DeRose Getting to Know Your Design Touchpoints for Customer Engagement, Michael Customer Schrage

Turning Hackers into Collaborators, Tormod Askildsen

LESSONS PERFORMANCE VIDEOS TOOLS, HANDOUTS & ARTICLES GOALS DISCUSSION GUIDES

DECISION MAKING

LESSON 1 Prepare to Make a Decision: Introduction to Decision When IBM Changed Its TOOLS & HANDOUTS FROM THE COLLECTION Prepare to Make a Create the right context and Making, Francesca Gino Meeting Culture, Bruce Decision identify objectives for the Harreld Assess Your Decision-Making Who Has the D? How Clear decision you are making Intuition, Michael Roberto Process Decision Roles Enhance The Explainer: The Hidden Organizational Performance, Diagnostic Thinking, Traps in Decision Making Brainstorming Planning Worksheet Paul Rogers, Marcia Blenko LESSON 2 Anticipate Decision-Making Ranjay Gulati Anticipate Decision- Challenges: Avoid common Different Perspectives for Worksheet for Assessing Alternatives Why Good Leaders Make Making Challenges decision-making challenges Survive a Storm by Better Decisions, Bad Decisions, Andrew Changing Course, Mike Francesca Gino Campbell, Jo Whitehead, Wheeler Worksheet for Communicating a Decision Sydney Finkelstein What Are We Not

LESSON 3 Evaluate Alternatives: Faulty Analogies, Michael Considering?, Simon Conquering a Culture of Evaluate Alternatives Generate and evaluate Roberto Cohen Assess the Environment Indecision, Ram Charan alternatives for a decision Collaboration by Creating a Prioritization Worksheet for Defining Objectives The Hidden Traps in Difference, Cathy Davidson Matrix Decision Making, John S. LESSON 4 Make the Decision: Bring the Hammond, Ralph L. Keeney, Make the Decision process to closure and make a Avoid Narrow Thinking The Future is a Matter of Common Cognitive Biases and Howard Raiffa final decision While Making Decisions, Choice, Miguel Fuertes Worksheet for Promoting Inquiry Stevenson Carlebach Making Dumb Groups How Managers Should Use Smarter: The New Science LESSON 5 Communicate and One Frame of Reference Data, Thomas H. Davenport Promote Fair Decision Making of Decision Making, Cass R. Communicate and Implement the Decision: Isn't Enough, David A. Sunstein and Reid Hastie Implement the Decision Communicate and implement Garvin Helping Employees Worksheet for Creating a the decision Navigate the Future, Prioritization Matrix What You Don’t Know About Decision Making for Michelle Donnelly Making Decisions, David A.

Results, Lisa Finkelstein Garvin and Michael A. Roberto Learning from a Decision, Bring the Process to Closure Always Be Open to Tormod Askildsen Dissenting Opinions, David Worksheet for Implementing a EDITOR’S CHOICE A. Garvin Decision Updated quarterly. See Editor’s Share What's Behind a Choice Articles document in the Decision, Paul Biddinger, Admin Console for full list. MD DISCUSSION GUIDES

Generating and Evaluating Alternatives

Moving Toward Closure

LESSONS PERFORMANCE GOALS VIDEOS TOOLS, HANDOUTS & ARTICLES DISCUSSION GUIDES

DELEGATING

LESSON 1 The Delegation Advantage: Introduction to Delegating TOOLS & HANDOUTS FROM THE COLLECTION The Delegation None David Doesn’t Delegate: Advantage Create Time for Your Most Important Delegating Skills Assessment Overcoming an Individual’s Work, Jordan Cohen Immunity to Change, Robert Kegan Worksheet for Preparing to Delegate and Lisa Laskow Lahey Master the Art of Effective Delegation,

LESSON 2 Prepare to Delegate: Determine Elizabeth Grace Saunders Analyzing and Delegating Tasks Worksheet How Can I Become Better at Prepare to Delegate what to delegate and whom to Delegating?, Marshall Goldsmith delegate it to How Delegation Helps Everyone, Enrique Delegating Tasks Tracking Form

Dilone Are You Delegating So It Sticks?, Granting Decision Making Authority Lauren Keller Johnson LESSON 3 Communicate the Assignment: Make Delegation Your Development

Communicate the Communicate the assignment Tool, Carol Kauffman Management Time: Who’s Got the Assignment and secure commitment to the DISCUSSION GUIDES Monkey?, William Oncken Jr., Donald L. work Make Yourself Replaceable, Esther Wass, and Stephen R. Covey Alegria Managing Delegating Work Successfully

To Grow Your Business, Delegate, Overcoming Obstacles to Delegating EDITOR’S CHOICE LESSON 4 Monitor and Support the Work: Anoop Chaturvedi Monitor and Support the Monitor and support your direct Updated quarterly. See Editor’s Choice Work report’s delegated work Tune Into the Skills Your Team Offers, Articles document in the Admin Console Carol Kauffman for full list.

Freedom to Act, Srikant Datar

Pay Attention to Resistance Triggers, Stevenson Carlebach

Creating a Win-Win, Vineet Kapoor

What Can I Take Off Your Desk?, Bryan E. Simmons

LESSONS PERFORMANCE GOALS VIDEOS TOOLS, HANDOUTS & ARTICLES DISCUSSION GUIDES

DEVELOPING EMPLOYEES

LESSON 1 Why Develop Employees?: Introduction to Developing Others TOOLS & HANDOUTS FROM THE COLLECTION Why Develop None Employees? Make Emotional Connections, Scott Manager's Planning Worksheet for Leadership Lessons from India, Edinger Development Discussions Peter Cappelli, Harbir Singh, Jitendra V. Singh, Michael Useem Don’t Kill Your Employees’ Dreams, Employee's Planning Worksheet for LESSON 2 Tailor Development: Tailor Whitney Johnson Development Discussions Let’s Hear It for B Players, Thomas J. Tailor Development development strategies to DeLong, Vineeta Vijayaraghavan individual employees Identify Future Leaders, Claudio Individual Development Plan Worksheet Fernández-Aráoz A New Game Plan for C Players, Assess Employees’ Performance and Beth Axelrod, Helen Handfield-Jones, LESSON 3 Manage the Development The Stay Interview, Sharon Jordan-Evans Potential Ed Michaels Manage the Planning Process: Help Development Planning employees create and implement The Best Feedback Includes an Action Global Business Speaks English, Process development plans Plan, Marta Mitsumori DISCUSSION GUIDES Tsedal Neeley

Make a Mentor Connection, Blythe Develop Top Performers McGarvie EDITOR’S CHOICE LESSON 4 Design Development Develop Solid Contributors Updated quarterly. See Editor’s Choice Design Development Experiences: Identify and design The Sponsor-Protégé Relationship, Experiences experiences that foster individual Sylvia Ann Hewlett Articles document in the Admin Console development for full list. Adapt Your Business While Developing Employees, Alastair Macdonald LESSON 5 Develop Global Skills: Build Develop Global Skills your team members’ global skills How to Motivate a Problem Employee, Sharon Grady

Push Employees to the Edge of Their Comfort Zones, John Lees

Open to Learning, Ellen Kumata

How Empathy Can Launch a Conversation, Antonio Alves

Forging a New Global Comfort Zone, Janis Fratamico

LESSONS PERFORMANCE GOALS VIDEOS TOOLS, HANDOUTS & ARTICLES DISCUSSION GUIDES

DIFFICULT INTERACTIONS

LESSON 1 Understand Difficult Introduction to Difficult Interactions, Judy Ringer TOOLS & HANDOUTS FROM THE COLLECTION Understand Difficult Interactions: None Interactions Focus on Interests, Sharon Grady Worksheet for Identifying Positions Get Over Your Fear of Conflict, and Interests Amy Jen Su Learn, Unlearn, Relearn, René Carayol Barriers to Addressing Conflict When to Skip a Difficult LESSON 2 Decide Whether to Address Respond to Blame Successfully, Ben Dattner and Recommended Responses Conversation, Deborah Grayson Decide Whether to Conflict: Determine which Riegel Address Conflict conflicts to resolve Example: Emily and Philip Debate the Design Worksheet for Finding the Source Process of Conflict 4 Ways to Control Your Emotions in Tense Moments, How Empathy Can Launch a Conversation, Antonio Worksheet for Deciding Whether to Joseph Grenny LESSON 3 Address Emotions: Address the Alves Address Conflict Address Emotions negative emotions conflict raises The 4 Types of Ineffective Identify Your Default Approach to Conflict, Amy Gallo Worksheet for Addressing Your Apologies, Andy Molinsky Emotions How to Stay Present with Your Emotions, Judy Ringer How to Preempt Team Conflict, LESSON 4 Assess the Facts: Clarify the Worksheet for Reframing Your Ginka Toegel, Jean-Loius Barsoux Assess the Facts facts of an interpersonal conflict How to Respond to Criticism, Peter Bregman Thoughts

Anger Is Tricky, Sharon Grady Strategies for Communicating EDITOR’S CHOICE During a Conflict LESSON 5 Solve the Problem: Solve the Defuse Difficult People, Nina Godiwalla Updated quarterly. See Editor’s Solve the Problem problem underlying a difficult Actions for Resolving a Conflict Choice Articles document in the interaction Example: Alicia and Rick Discuss the Promotional Admin Console for full list. Campaign Strategies for Practicing Active Listening LESSON 6 Manage Conflict Between Build Common Ground through Shared Language, Manage Conflict Employees: Manage conflict Stas Gayshan Strategies for Coaching Employees Between Employees between direct reports to Handle Conflicts Themselves Set the Tone for Trust, Carol Kauffman Worksheet for Managing Employee Do a Reality Check, Lauren Mackler Conflict

How to Start a Conversation About Conflict, Amy Gallo DISCUSSION GUIDES

Listen Carefully to Your Employees' Feedback, Hans Recognizing When to Take Action Eben Resolving Difficult Interactions Get Comfortable with Team Conflict, Mark De Rond

When to Intervene in a Conflict, Lauren Mackler

Coach Employees to Resolve Conflict, Sharon Grady

LESSONS PERFORMANCE GOALS VIDEOS TOOLS, HANDOUTS & ARTICLES DISCUSSION GUIDES

DIVERSITY

LESSON 1 The Business Case for Introduction to Diversity, Vernā Myers TOOLS & HANDOUTS FROM THE COLLECTION The Business Case for Diversity: None Diversity The Mix of Experience, Esther Alegria Worksheet for Understanding Interpersonal “Dear White Boss...", Keith A. Caver, Bias Ancella B. Livers How Diversity Fuels Group Emotional Intelligence, Daniel Goleman Worksheet for Identifying Your Cultural Leadership in Your Midst: Tapping LESSON 2 Develop Your Cultural Filters the Hidden Strengths of Minority Develop Your Cultural Competence: Examine and Value Your Employees as Individuals, Executives, Sylvia Ann Hewlett, Competence counter your biases about Susan David Worksheet for Learning About Employees' Carolyn Buck Luce, Cornel West diverse people in your workplace Cultural Filters Establishing Credibility Takes Making Differences Matter: A New Persistence, Marta Mitsumori Worksheet for Managing Bias Toward You Paradigm for Managing Diversity, LESSON 3 Foster Inclusivity: Foster an David A. Thomas, Robin J. Ely Foster Inclusivity inclusive team environment Learn, Unlearn, Relearn, René Carayol Approaches for Addressing Diversity- Related Conflict Recognize Your Biases, Sharon Jordan- EDITOR’S CHOICE Evans Updated quarterly. See Editor’s Choice LESSON 4 Recruit and Retain a Diverse DISCUSSION GUIDES Articles document in the Admin Console Recruit and Retain a Team: Recruit and retain diverse Resist the Urge to Hire People Like You, Diverse Team employees for your team Audrey Lee Becoming More Inclusive for full list.

Compare Cultures to Understand Your Retaining Diverse Employees Own, Anna Tavis LESSON 5 Manage Diversity-Related Manage Diversity- Tension: Resolve diversity- Let Employees Work Smart, Tammy Related Tension related tension and conflict Erickson

Fitting In with New Colleagues, Lily Robles

Collaboration by Difference, Cathy Davidson

Managing Idiosyncratic Talent, Robert Austin

The Best Feedback Includes an Action Plan, Marta Mitsumori

Tomorrow’s Leaders, Doug Ready

Invited Versus Welcomed, Audrey Lee

LESSONS PERFORMANCE GOALS VIDEOS TOOLS, HANDOUTS & ARTICLES DISCUSSION GUIDES

ETHICS AT WORK

LESSON 1 Understand Workplace Ethics: Introduction to Ethics at Work TOOLS & HANDOUTS FROM THE COLLECTION Understand Workplace None Ethics Ethical Ambiguity, Jeffrey L. Seglin Worksheet for Gathering and Analyzing the What’s Needed Next: A Culture of Facts Candor, James O’Toole and Warren Good Leaders Admit Mistakes, Sheila Bennis Marcelo Worksheet for Considering the LESSON 2 Resolve Ethical Dilemmas: Consequences Ethical Breakdowns, Max Bazerman Resolve Ethical Apply a framework for resolving Overclaiming Credit, Max Bazerman and Ann Tenbrunsel Dilemmas right-versus-right ethical Worksheet for Testing Your Decision dilemmas Manage Through Moral Gray Zones, Values in Tension: Ethics Away from Michael Anteby Worksheet for Resolving a Cross-Cultural Home, Thomas Donaldson Ethical Dilemma LESSON 3 Foster Integrity: Build a culture Share What’s Behind a Decision, Paul Ethical Conflicts at Enron: Moral Foster Integrity of integrity at work Biddinger, MD Making Right vs. Wrong Decisions Responsibility in Corporate Capitalism, Sherron S. Watkins Design an Organization that Makes a Difference, Christian Busch DISCUSSION GUIDES LESSON 4 Why Good Managers Behave EDITOR’S CHOICE Why Good Managers Badly: None Use Values in Decision Making, Richard Evaluating and Testing a Proposed Updated quarterly. See Editor’s Choice Behave Badly Gochnauer Solution Articles document in the Admin Console Own Your Mistakes, Edward Ludwig Gathering the Facts of an Ethical Dilemma for full list.

LESSON 5 Apply Ethics Across Borders: Should You Lie to Save Your Apply Ethics Across Make ethical decisions across Company?, Jeffrey L. Seglin Borders borders Ethical Fading, Max Bazerman

A Brief History of Doing Well By Doing Good, Nancy F. Koehn

LESSONS PERFORMANCE GOALS VIDEOS TOOLS, HANDOUTS & ARTICLES DISCUSSION GUIDES

FEEDBACK ESSENTIALS

LESSON 1 Why People Avoid Feedback: Introduction to Feedback Essentials, TOOLS & HANDOUTS FROM THE COLLECTION Why People Avoid None Tammy Erickson Feedback Worksheet for Developing a Feedback Fear of Feedback, Jay Jackman and Real-Time Feedback, Sharon Grady Mindset Myra Strober

The Power of Feedback, Larry Kaye Worksheet for Preparing to Give Feedback Block That Defense: How to Make LESSON 2 Give Effective Feedback: Give Sure Your Constructive Criticism Give Effective Feedback effective feedback Feedback is a Two-Way Street, Ellen Worksheet for Evaluating Your Feedback Works, Anne Field Langer Four Personality Styles Getting 360-Degree Feedback Right, Make Employees Responsible for Maury Peiperl LESSON 3 Customize Feedback: Tailor Outcomes, Dick Grote Customize Feedback feedback to the individual DISCUSSION GUIDES What to Ask the Person in the Mirror, You Can Do Anything!, Tammy Erickson Robert Steven Kaplan Prepare to Give Feedback Listen with Empathy to Improve LESSON 4 Create a Supportive Performance, Gopal Iyer Receiving Feedback EDITOR’S CHOICE Create a Supportive Environment: Create an Updated quarterly. See Editor’s Choice Environment environment that encourages How to Request a Behavior Change, improvement through feedback Sharon Grady Articles document in the Admin Console for full list. Create Rules to Unify Your Team, Greg LESSON 5 Seek Feedback: Seek feedback W. Madsen Seek Feedback to improve your performance Leading Like A Swan, Gill Rider

Conduct an Informal 360, Scott Edinger

Listen Carefully to Your Employees’ Feedback, Hans Eben

Stay Open When Receiving Feedback, Stevenson Carlebach

LESSONS PERFORMANCE GOALS VIDEOS TOOLS, HANDOUTS & ARTICLES DISCUSSION GUIDES

FINANCE ESSENTIALS

LESSON 1 Understand Financial Introduction to Finance Essentials, Mihir TOOLS & HANDOUTS FROM THE COLLECTION Understand Financial Statements: None A. Desai Statements Breakeven Analysis Worksheet Valuation Concepts: Evaluating Tackle Finance with Curiosity, Mihir A. Opportunity, Press Chapters Desai Annual Budgeting and Tracking Worksheet Important Accounting Concepts: LESSON 2 Assess Financial Health: Use Cash Is King—Don't Give It Away, Heide Key Financial Terms The Rules That Shape Financial Assess Financial Health financial ratios to interpret Abelli Statements, Press Chapters financial statement numbers and Understanding the Purpose of Different gauge your company’s financial How Managers Should Read Financial Financial Statements Do You Know Your Cost of Capital?, health Statements, Joe Knight Michael T. Jacobs, Anil Shivdasani Finance Formulas LESSON 3 Develop a Budget: Create a Confronting a Bad Deal, Blythe McGarvie Corporate Budgeting is Broken—Let's Develop a Budget budget that aligns with your Fix It, Michael C. Jensen company’s strategy Realistic Budgets, Jean Cappizzi DISCUSSION GUIDES

Understanding NPV, Heide Abelli Creating a Budget EDITOR’S CHOICE LESSON 4 Perform Cost/Benefit Analysis: Updated quarterly. See Editor’s Choice Perform Cost/Benefit Determine whether the benefits The (Im)precision of Finance, Mihir A. Assessing an Investment Opportunity Articles document in the Admin Analysis of a new investment outweigh the Desai Console for full list. costs

How to Use Breakeven Analysis, Heide Abelli LESSON 5 Track Financial Performance: Track Financial Track the financial performance Look Beyond Obvious Risks, Mihir A. Performance of your operations, projects, or Desai investments Create Efficiencies, Cristina Camarero

LESSON 6 Build Your Team’s Financial Use Bad News to Your Advantage, V.G. Build Your Team’s Intelligence: Develop your Narayanan Financial Intelligence team’s financial literacy so they can understand the big picture, Face Your Fear, Ashutosh Tyagi improve their performance, and make better decisions

LESSONS PERFORMANCE GOALS VIDEOS TOOLS, HANDOUTS & ARTICLES DISCUSSION GUIDES

GLOBAL COLLABORATION

LESSON 1 Do Business Across Borders: Introduction to Global Collaboration, Tsedal TOOLS & HANDOUTS FROM THE COLLECTION Do Business Across None Neeley Borders Worksheet for Understanding Cultural Intelligence, P. Christopher Why You Should Work Abroad, Tara Levine Another Culture Earley and Elaine Mosakowski

LESSON 2 Boost Your Cultural Compare Cultures to Understand Your Own, Anna Form for Sharing Participants' Can Absence Make a Team Grow Boost Your Cultural Intelligence: Improve your ability Tavis Expertise and Interests Stronger?, Ann Majchrzak, Arvind Intelligence to respond appropriately in a Malhotra, Jeffrey Stamps, Jessica different culture Three Ways to Think About Cultural Differences, Worksheet for Negotiating Lipnack Gene Daley Across Cultures Contextual Intelligence, Tarun Khanna LESSON 3 Build Trust Among Bridging Two Kinds of Cultural Differences, Blythe Worksheet for Aligning a Global Build Trust Among Collaborators: When J. McGarvie Team Global Business Speaks English, Collaborators teammates lack trust, Tsedal Neeley collaboration suffers. Learn three Forging a New Global Comfort Zone, Janis Global Collaboration Challenges critical strategies for cultivating Fratamico trust among global team EDITOR’S CHOICE members. How to Build Trust on Your Virtual Team, Keith DISCUSSION GUIDES Updated quarterly. See Editor’s Choice Ferrazzi LESSON 4 Negotiate Across Cultures: Building Trust Among Global Articles document in the Admin Console Negotiate Across Reach agreements across How Empathy Can Launch a Conversation, Collaborators for full list. Cultures cultures Antonio Alves Cultivate Cultural Intelligence The Value of Asking Open-Ended Questions, Audrey J. Lee LESSON 5 Overcome Language Barriers: Overcome Language Minimize language barriers The Benefits of Mastering Another Language, Barriers between global collaborators Tomislav Mihaljevic

Language Policies, Tsedal Neeley

LESSON 6 Transcend Physical Distance: Inconvenience Everyone Equally, June Delano Transcend Physical Overcome physical distance Distance challenges of global Maintain Momentum with Focused Meetings, Ray collaborations Sheen

Educate Your Teams, Victor Equisoain LESSON 7 Align a Global Team: Align a Align a Global Team global team to achieve a Position Your International Team for Success, common goal Antonio Alves

On the Line, June Delano

Experimenting with Team Leadership, Ismail Albaidhani

LESSONS PERFORMANCE GOALS VIDEOS TOOLS, HANDOUTS & ARTICLES DISCUSSION GUIDES

GOAL SETTING

LESSON 1 Why set goals: None Introduction to Goal Setting TOOLS & HANDOUTS FROM THE Why set goals COLLECTION How Successful People Reach Their Worksheet for Developing Goals Goals, Heidi Grant Halvorson Demand Better Worksheet for Writing SMART Goals Results—and Get LESSON 2 Develop goals: Develop unit Collaborative Goals, Linda Hill Them, Robert H. Develop goals and employee goals Worksheet for Breaking Goals into Tasks Schaffer The Art of Stretch Targets, Srikant Datar Worksheet for Identifying Obstacles and Solutions Management by Ambitious Goals Require a Shift in Whose LESSON 3 Accomplish goals: Foster Mindset, Enrique DiLone Worksheet for Evaluating Impact of Goals Objectives?, Harry Accomplish goals successful goal achievement Levinson Find Meaning At Work, Peter Dunn DISCUSSION GUIDES Be a Better How Public Support Changes the Leader, Have a LESSON 4 Evaluate goals: Evaluate goals Game, Alexander Lange Developing Unit Goals Richer Life, Evaluate goals and the process for achieving Stewart D. them Setting Your Goals Without Jargon, Accomplishing Goals Friedman Stacey Barr The Art and Chop Goals Down to Size, Stever Science of Target Robbins Setting, Monica Franco-Santos, Five Ways To Measure Performance, Javier Marcos, and Stacey Barr Mike Bourne

Failing to Success, Doug Rauch Turning Goals into Results: The Distinguish Good Failures from Bad Power of Catalytic Ones, Amy Edmondson Mechanisms, James C. Collins Learn From Successes, Ranjay Gulati

EDITOR’S CHOICE

Updated quarterly. See Editor’s Choice Articles document in the Admin Console for full list.

LESSONS PERFORMANCE GOALS VIDEOS TOOLS, HANDOUTS & ARTICLES DISCUSSION GUIDES

HIRING

LESSON 1 Define Job Requirements: Introduction to Hiring, Claudio TOOLS & HANDOUTS FROM THE Define Job Define job requirements and the Fernández-Aráoz COLLECTION Requirements ideal fit for the position Job Description Form Hiring a Top Team, Neil Gaydon The Definitive Interview Preparation Form Guide to Hire for Personality, Robert Chavez Recruiting in Good LESSON 2 Recruit Candidates: Recruit Decision-Making Matrix Times and Bad, Recruit Candidates broadly to attract promising The Right Stuff, Sharon Jordan-Evans Claudio Fernández- candidates Types of Interview Questions Aráoz, Boris When to Give Someone a Second Groysberg, Nitin Chance, Claudio Fernández-Aráoz Nohria LESSON 3 Interview Candidates: Conduct DISCUSSION GUIDES Interview Candidates effective, informative interviews The Mix of Experience, Esther Alegria Hiring for Smarts, Getting the Information You Need Justin Menkes Bring Discipline to Your Hiring Process, Claudio Fernández-Aráoz Evaluating Job Candidates What It Means to LESSON 4 Evaluate Candidates: Evaluate Work Here, Tamara Evaluate Candidates candidates to find the best fit for The Right Way to Conduct a Job J. Erickson, Lynda a position Interview, Michael J. Mauboussin Gratton

Uncovering Passion, Timothy Butler LESSON 5 Make the Offer: Make a job EDITOR’S CHOICE Make the Offer offer to your top candidate The Art of Hiring for Your Firm’s Future, Alysia Wurst Updated quarterly. See Editor’s Choice Resist the Urge to Hire People Like Articles document in You, Audrey Lee the Admin Console for full list.

LESSONS PERFORMANCE GOALS VIDEOS TOOLS, HANDOUTS & ARTICLES DISCUSSION GUIDES

INNOVATION AND CREATIVITY

LESSON 1 What They Are, Why They Introduction to Innovation and Creativity TOOLS & HANDOUTS FROM THE COLLECTION What They Are, Why Matter: None They Matter Disruptive Innovation Explained, Clayton Creativity Checklist Putting the Innovator’s DNA Christensen into Practice, Jeffrey H. Dyer, Worksheet for Fostering Creativity Hal B. Gregersen, Clayton M. Christensen Shape a Creative Team: Build The Explainer: Disruptive Innovation Worksheet to Encourage Divergent LESSON 2 a diverse team to maximize Thinking Putting Your Company’s Shape a Creative Team creativity Cashing in on Category Creation, Eddie Yoon Whole Brain to Work, Dorothy Brainstorming Techniques Leonard, Susaan Straus Think Like an Innovator, Jeff Dyer

LESSON 3 Harnessing Creativity, Karim Lakhani How to Embed Innovation into Set the Psychological Your Organizational Culture, Set the Psychological Environment: Establish a DISCUSSION GUIDES Environment Catalyzing Innovation in Your Team, Frank Barrett Cassandra A. Frangos psychological environment that Building a Creative and Innovative fosters creativity, channels Get Comfortable with Team Conflict, Mark De Team Customers as Innovators: A conflict productively, and allows New Way to Create Value, risk-taking Rond Creative Ideas from Outside the Stefan Thomke, Eric von Hippel Organization Enrich the Physical Failing to Success, Doug Rauch LESSON 4 Using the Crowd as an Environment: Create a physical Enrich the Physical Managing Creative People, Lisa Judson Innovation Partner, Kevin working environment conducive Boudreau, Karim R. Lakhani Environment to play, creativity, and idea Turn Your Office into a Creative Space, Thomas generation Wedell-Wedellsborg EDITOR’S CHOICE Spark Ideas: Apply divergent LESSON 5 Crowdsourcing Inside Your Company, Thomas thinking techniques to generate Updated quarterly. See Editor’s Spark Ideas Wedell-Wedellsborg ideas Choice Articles document in the

Innovations That Are Long Overdue, Thomas Admin Console for full list.

Wedell-Wedellsborg Converge on the Best Option: LESSON 6 Determine when and how to Converge on the Best Position for Future Markets, Tamar Elkeles zero in on the best option Option Distributed Innovation, Karim Lakhani

Bring a Flexible Mindset to Innovation, Simone Ahuja

Escape from Brainstorm Island, Thomas Wedell- Wedellsborg

LESSONS PERFORMANCE VIDEOS TOOLS, HANDOUTS & ARTICLES GOALS DISCUSSION GUIDES

INNOVATION IMPLEMENTATION

LESSON 1 The Implementation Introduction to Innovation TOOLS & HANDOUTS FROM THE The Implementation Challenge: None Implementation, Willy Shih COLLECTION Challenge Worksheet for Crafting a Vision Statement Put a Good Idea into Action, Ismail My Chevrolet: Albaidhani Worksheet for Considering Your Stakeholders Brazilian Innovation and Entrepreneurship, LESSON 2 Articulate Your Idea: Create Cashing in on Category Creation, Eddie Worksheet for Overcoming Resistance Marcos Hashimoto Articulate Your Idea a compelling vision statement Yoon to guide and focus an Bring Your “Elevator Pitch” to Life The Case for Stealth innovation initiative Leading Innovation in a Large Company, Innovation, Paddy Umalmah Mendbro Tactics for Overcoming Resistance Miller, Thomas Wedell- LESSON 3 Build Support: Develop an Wedellsborg Build Support informal support network and How to Test Your Innovative Idea, Scott consider the interests of your Anthony DISCUSSION GUIDES Stop the Innovation stakeholders Wars, Vijay Four Keys to Fast Innovation, Christian Overcoming Resistance to Your Innovation Govindarajan, Chris LESSON 4 Build Your Business Case: Busch Trimble Build Your Business Develop a formal proposal to Maintaining Momentum Case persuade key decision Three Principles to Win Executive Which Initiative makers to allocate resources Approval, Brad Holst Should You for your innovative idea Implement?, Alan P. The Feedback Loop, Eric Ries Brache, Sam Bodley- LESSON 5 Engage Your Stakeholders: Scott Engage Your Communicate effectively with Craft a Story to Sell Your Business Case, Stakeholders the people who will help Ray Sheen shape, approve, fund, EDITOR’S CHOICE execute, and be affected by Experiment to Learn About Your Market, your innovation idea Robyn Bolton Updated quarterly. See Editor’s Choice Articles LESSON 6 Secure the Right Team: How To Manage Stakeholders, Michele document in the Admin Secure the Right Team Make a compelling case for Jurgens Console for full list. lining up the people who can best help implement your Hiring a Top Team, Neil Gaydon innovation Run a Disciplined Innovation Experiment, LESSON 7 Address Obstacles: Mitigate Vijay Govindarajan Address Obstacles internal resistance and sustain momentum Launch Your Next Idea Before It’s Ready, throughout the Tom Hulme implementation of your innovation initiative The Right Kinds of Failure, Howard H. Stevenson

LESSONS PERFORMANCE VIDEOS TOOLS, HANDOUTS & ARTICLES GOALS DISCUSSION GUIDES

LEADING PEOPLE

LESSON 1 Leadership Myths: None Introduction to Leading People, Good Leaders Admit Mistakes, TOOLS & HANDOUTS FROM THE Leadership Myths Linda Hill Sheila Marcelo COLLECTION Worksheet for Motivating a Everyone Is a Leader, Laurence Leading in Leopard Print, Problem Employee Join the Global Elite, Downes Tiziana Dearing Gregory C. Unruh, Angel LESSON 2 Define Yourself as a Leader: Test Your Global Potential Cabrera Define Yourself as a Define your purpose, vision, Essentials of Being a Great Boss, Leading like a Swan, Gill Rider Leader and values Linda Hill Identify Individuals’ Needs Why Should Anyone Be Value Your Employees as Led by You?, Robert The Leader as Teacher, Gill Rider Individuals, Susan David Overview of Management and Goffee and Gareth Jones Leadership Activities LESSON 3 Cultivate Emotional An Emotionally Engaged Leader, What Employees Value, Sharon From Purpose to Impact, Nick Craig and Cultivate Emotional Intelligence: Cultivate your Simon Cohen Jordan-Evans Defining Yourself as a Leader Intelligence emotional intelligence Scott Snook

Build Trust with Storytelling, Liz Good Coaching Inspires Keever Leadership, Bryan E. Simmons Worksheet for Putting Your The Focused Leader, Purpose into Action Daniel Goleman LESSON 4 Build Trust: Build trust in How to Motivate and Keep Your Find Meaning at Work, Peter Build Trust your leadership Best Talent, Claudio Fernández- Dunn Worksheet for Developing a The Neuroscience of Aráoz Personal Leadership Vision Trust, Paul J. Zak

Make Yourself a Global Asset, Three Ways to Think About Anna Tavis Blue Ocean Leadership, Improving Your Emotional LESSON 5 Engage Employees: Engage Cultural Differences, Gene Daley W. Chan Kim and Renée Engage Employees and motivate employees Improve Your Leadership Intelligence Mauborgne Educate Your Teams, Victor Presence, Muriel Maignan Equisoain Wilkins Earn—and Keep—Others’ Trust EDITOR’S CHOICE LESSON 6 Adopt a Global Mindset: Are Your Prepared for a Global What Do You Stand For?, Nina Worksheet for Rebuilding Trust Updated quarterly. See Adopt a Global Mindset Lead with a global mindset Assignment?, Andy Molinsky Bowman Editor’s Choice Articles Tips for Serving As a Global Build Your Emotional Agility, Find Your Purpose in Your document in the Admin Susan David Most Challenging Experiences, Leader Console for full list. Nick Craig A Formula for Building Trusting Relationships, Gill Rider Use Values to Make Work-Life DISCUSSION GUIDES Decisions, Terrie Campbell What Makes a Leader? Adapting Your Leadership Style

Invest in Engagement, Doug Motivating Employees to Excel Rauch

LESSONS PERFORMANCE GOALS VIDEOS TOOLS, HANDOUTS & ARTICLES DISCUSSION GUIDES

LEVERAGING YOUR NETWORKS

LESSON 1 Understand Networks: None Introduction to Leveraging Mentor Moment: Your TOOLS & HANDOUTS FROM THE COLLECTION Understand Networks Your Networks Personal Style, Judy Shen- Filerman Strategies for Building Three 3 Things Managers Should Be Why Network? Key Networks Doing Every Day, Linda A. Hill, Learn to Love Networking, Kent Lineback LESSON 2 Map and Asses a Network: From Near-Disaster to Francesca Gino Network Mapping Tool Map and Assess a Create a map of a network and Success, Rabi Isma How to Build Your Network, Network assess the network When Networking, First Build Worksheet for Assessing Brian Uzzi, Shannon Dunlap The Networking Imperative, Rapport, Lauren Mackler Network Diversity Bala Iyer Learn to Love Networking, Bridging Cultural Gaps, Gopal Worksheet for Assessing Tiziana Casciaro, Francesca Gino, LESSON 3 Identify Ways to Strengthen a Why You Need to Build Sharma Quality of Network Maryam Kouchaki Identify Ways to Network: Identify ways to Networks, Linda Hill Relationships Strengthen a Network strengthen a network Mentor Moment: Culture, Judy The Network Secrets of Great You Are Always Developing Shen-Filerman Worksheet for Strengthening Change Agents, Julie Battilana, Relationships, Cindi Choi Your Networks Tiziana Casciaro What You Can Offer Your LESSON 4 Develop Relationships: Initiate How to Use the Network Connections, Dorie Clark Overcome Barriers to Building How Leaders Create and Use Develop Relationships and develop reciprocal Mapping Tool Network Relationships Networks, Herminia Ibarra, relationships within a network Emerging Markets, Kate Mark Hunter Mapping a Strategic Sweetman Leveraging Networks to Lead Network Change A Smarter Way to Network, Rob LESSON 5 Put Your Networks to Use: Do the Right Things, Do Cross, Robert J. Thomas Put Your Networks to Leverage your networks to Mapping an Operational Things Right, Gaby Poirier Worksheet for Improving Team Use achieve personal, team, and Network Effectiveness Through organizational goals Four Keys to Fast Innovation, Networks EDITOR’S CHOICE

Mentor Moment: Diversity, Christian Busch Updated quarterly. See Editor’s Judy Shen-Filerman Checklist for Sustaining LESSON 6 Sustain Your Networks: Apply Using Networks to Jump-Start Network Relationships Choice Articles document in the Sustain Your strategies for sustaining networks Mentor Moment: Energy Innovation, Jeff Dyer Admin Console for full list. Networks in the long term Enhancers, Judy Shen- Filerman Outward-Looking Teams Are DISCUSSION GUIDES Most Effective, Deborah Using Networks Effectively Networking Do’s and Don’ts, Ancona Dorie Clark

Different Perspectives for Cultivating Strong and Weak The Virtuous Cycle of Better Decisions, Francesca Ties Networking, Rabi Isma Gino

Build a Strong Digital Smartly Sustaining Your Presence, Bala Iyer Relationships, Dorie Clark

Network to the Rescue, Keep in Touch Over the Monica Bhatia Years, Linda Hill

LESSONS PERFORMANCE VIDEOS TOOLS, HANDOUTS & ARTICLES GOALS DISCUSSION GUIDES

MANAGING YOUR BOSS

LESSON 1 What Is Managing Introduction to Managing Improve Your Relationship TOOLS & HANDOUTS FROM THE COLLECTION What Is Managing Your Your Boss?: None Your Boss, Linda Hill with Your Boss By Aligning Boss? Goals, Brad Holst Worksheet for Monitoring Your Relationship What Your Leader Working Well with Your with Your Boss Expects of You, Larry Boss When You Work Primed for Success, Cherie Bossidy Remotely, JM Olejarz, based Matthews Worksheet for Managing Multiple Bosses LESSON 2 Know Your Boss—and on the work of Keith Ferrazzi Managing Your Boss, Know Your Boss—and Yourself: Develop Ask for Clarification on an Worksheet for Understanding Your Roles John J. Gabarro and John Yourself strategies for Key Conversations with Assignment, Lauren Mackler P. Kotter understanding and Your New Boss, Michael Accommodate Your Boss’s Work Style interacting effectively Watkins How to Disagree with Your How Can I Do a Better Job with your boss Boss, Alison Beard, based on Actions for Clarifying Business Priorities of Managing Up?, Marshall Managing Multiple Bosses, the work of Joseph Grenny Goldsmith Alison Beard, based on the Worksheet for Clarifying Team Goals LESSON 3 Build a Partnership: work of Robert Sutton and The Risk and Reward of Get the Boss to Buy In, Build a Partnership Build a strong Adam Grant Disagreeing with Your Boss, Strategies for Communicating Effectively Susan J. Ashford and partnership with your Candace Matthews with Your Boss James R. Detert boss Take Age Out of the Equation, Jeanne Meister Pushing Back on an Worksheet for Negotiating Priorities Assignment, Mark Sullivan EDITOR’S CHOICE Boss Management 101, Worksheet for Dealing with a Bad Boss LESSON 4 Communicate Lauren Mackler What Can I Take Off Your Updated quarterly. See Communicate Effectively Effectively with Your Desk?, Bryan E. Simmonds Strategies for Dealing with a Bad Boss Editor’s Choice Articles with Your Boss Boss: Communicate Clarify Your Boss’s document in the Admin effectively with your Preferences, Sharon Grady Change a Difficult Work Worksheet for Understanding Your Boss Console for full list. boss Relationship, Judy Ringer Is Your Boss a Listener or a Reader?, Lauren Mackler Rules of the Road for DISCUSSION GUIDES Managing Up, Nina Bowman LESSON 5 Manage a Difficult Mad Dog, Raymond Carvey Clarifying Manager-Team Expectations Manage a Difficult Boss Boss: Use strategies for Improve Your Relationship dealing with challenging Work With, Not For Your with a Difficult Boss, Brad Fostering Manager-Team Communication bosses Boss, Vineet Kapoor Holst

When to Speak Up, Linda Hill

LESSONS PERFORMANCE GOALS VIDEOS TOOLS, HANDOUTS & ARTICLES DISCUSSION GUIDES

MARKETING ESSENTIALS

LESSON 1 Cultivate a Marketing Introduction to Marketing Essentials, Leslie John TOOLS & HANDOUTS FROM THE COLLECTION Cultivate a Marketing Orientation: Foster a marketing Orientation orientation within your team A Drop of Water, Neil Gaydon Worksheet for Developing a Marketing Myopia, Theodore Marketing Orientation Levitt Conduct First-Hand Market Research, Robyn Bolton Worksheet for Drafting a Marketing Branding in the Digital Age: LESSON 2 Understand Your Customer: Simplify Customer Metrics, Rob Markey Plan You're Spending Your Money Understand Your Research and identify target in All the Wrong Places, David Customer customers Change the Product, Not the Customer, Rohit The Product Life Cycle C. Edelman Deshpande Marketing Malpractice: The

Word Of Mouth, Larry Kramer Cause and the Cure, Clayton DISCUSSION GUIDES Christensen, Scott Cook, and LESSON 3 Create a Marketing Strategy: Create a Marketing Develop a marketing strategy Don't Be Afraid to Rethink Your Services, Kamaline Build a Marketing Orientation Taddy Hall Strategy Ramdas Understand Our Competition How Global Brands Compete, Build More Than a Loyalty Program, Janis Fratamico Douglas B. Holt, John A. Quelch, Earl L. Taylor LESSON 4 Create and Implement a Use Inclusive Marketing to Reach New Customers, Create and Implement a Marketing Plan: Develop and Simone Ahuja Marketing Plan implement a marketing plan EDITOR’S CHOICE Cashing in on Category Creation, Eddie Yoon Updated quarterly. See Editor’s

How Google Markets with Emotion, Bethany Poole Choice Articles document in the LESSON 5 Global Marketing: Market to Admin Console for full list. Global Marketing global customers Refresh Your Marketing to Drive Sales, Matt Rogan

Define Success Up Front, Addrian Beggan

Emerging Markets, Kate Sweetman

Adapt to the Market, Scott Anthony

Building a Global Brand, John McDonnell

Find Your Ideal Market, Doug Richard

LESSONS PERFORMANCE GOALS VIDEOS TOOLS, HANDOUTS & ARTICLES DISCUSSION GUIDES

MEETING MANAGEMENT

LESSON 1 Prepare for a Meeting: Introduction to Meeting Management, Lauren Mackler TOOLS & HANDOUTS FROM THE COLLECTION Prepare for a Meeting Complete the necessary preparation for a meeting Always Prepare for Meetings, Audrey J. Lee Meeting Agenda Form Make Every Meeting Matter, Tom Krattenmaker Maintain Momentum with Focused Meetings, Ray Meeting Preparation Checklist LESSON 2 Conduct a Meeting: Run a Sheen Is Your Company as Dull and Conduct a Meeting productive meeting Meeting Minutes Form Unproductive as Its When IBM Changed Its Meeting Culture, Bruce Harreld Meetings?, Christina Common Meeting Problems & Bielaszka-DuVernay When Technology Fails You, Tsedal Neeley Suggested Solutions 5 Tips for Better Virtual Action Items, Ellen Kumata Meetings, Karen Boda, LESSON 3 Manage Meeting Problems: DISCUSSION GUIDES Rebecca Hinkle Manage Meeting Use intervention techniques to Find Your Voice in Meetings, Lisa Judson Problems address meeting obstacles Preparing for a Meeting Your Meeting: Who's in The Meeting Climate, Linda Hill Charge?, Janice Obuchowski Tackling Your Toughest Meeting Inconvenience Everyone Equally, June Delano Problems LESSON 4 Wrap Up a Meeting: End a EDITOR’S CHOICE Wrap Up a Meeting meeting appropriately and How to Handle an Over-Contributor During a Meeting, Updated quarterly. See Editor’s ensure action is taken Audrey J. Lee Choice Articles document in the Defuse Tension to Come to An Agreement, Gregory W. Admin Console for full list. Madsen

Encourage Candor at Work, Keith Ferrazzi

Make Your Meetings More Productive, Kate Smith Milway

LESSONS PERFORMANCE GOALS VIDEOS TOOLS, HANDOUTS & ARTICLES DISCUSSION GUIDES

NEGOTIATING

LESSON 1 Understand Negotiation: None Introduction to Negotiating, Guhan Subramanian TOOLS & HANDOUTS FROM THE COLLECTION Understand Negotiation Negotiation on the Eve of Battle, Mike Wheeler Worksheet for Evaluating Levels of Investigative Negotiation, Authority Deepak Malhotra, Max H. Winning Your Exception to the Rule, Prisca Ndu Bazerman LESSON 2 Prepare to Negotiate: Prepare Worksheet for Analyzing and Prepare to Negotiate for a negotiation Know Your Plays, Steven Rogers Improving Your BATNA Negotiating with Emotion, Kimberlyn Leary, Julianna Confronting a Bad Deal, Blythe McGarvie Worksheet for Determining Your Pillemer, Michael A. Wheeler Walk-Away Position LESSON 3 Conduct a Negotiation: Fix Their Problem, Win the Deal, Bill Taylor Getting Past Yes: Negotiating Conduct a Negotiation Conduct single- and multiple- Worksheet for Assessing the Other as if Implementation issue negotiations Negotiation Agility, Mike Wheeler Party's Position Mattered, Danny Ertel

Do Your Homework, Colleen O’Keefe Establish Your Negotiating Position When Good People (Seem to) LESSON 4 Close the Deal: Finalize and Negotiate in Bad Faith, Max H. Close the Deal carry out a negotiated agreement Avoid Zero Sum Thinking During Negotiations, Dealing With Difficult People Bazerman, Dolly Chugh, Stevenson Carlebach Mahzarin R. Banaji

Play Your Cards Right, Raymond Carvey DISCUSSION GUIDES LESSON 5 Overcome Barriers to EDITOR’S CHOICE Overcome Barriers to Success: Overcome obstacles to Negotiating on the Back of a Cocktail Napkin, Tiziana Assessing the Other Side's Interests Updated quarterly. See Editor’s Success a successful negotiation Dearing Identifying a BATNA and Walk-Away Choice Articles document in the Negotiate Interests, Not Positions, Audrey Lee Position Admin Console for full list.

Focus on Interests, Sharon Grady

The Value of Asking Open-Ended Questions, Audrey Lee

Three Ways to Think About Cultural Differences, Gene Daley

LESSONS PERFORMANCE GOALS VIDEOS TOOLS, HANDOUTS & ARTICLES DISCUSSION GUIDES

PERFORMANCE APPRAISAL

LESSON 1 Why Conduct Performance Introduction to Performance Appraisal, Dick Grote TOOLS & HANDOUTS FROM THE COLLECTION Why Conduct Appraisals?: None Performance Cumulative Conversations, June Delano Performance Appraisal Preparation Creating Sustainable Appraisals? Checklist Performance, Gretchen The Value of an Honest Performance Review, Dick Spreitzer and Christine Porath Prepare for a Performance Grote Worksheet for Preparing LESSON 2 Appraisal Meeting: Prepare for Performance Appraisal Feedback Appraisal of What Prepare for a a performance appraisal meeting Performance Reviews Shouldn't Be Surprising, Enrique Performance?, Harry Levinson Performance Appraisal with a direct report Dilone Individual Development Plan Form Meeting Employee Motivation: A Be Aware of Your Biases, V.G. Narayanan Avoid Common Rating Errors Powerful New Model, Nitin Nohria, Boris Groysberg, Linda- Conduct a Performance Listen with Empathy to Improve Performance, Gopal Eling Lee

LESSON 3 Appraisal Meeting: Conduct a Iyer DISCUSSION GUIDES Conduct a Performance performance appraisal meeting Appraisal Meeting with a direct report Feedback Sparks Growth, Robin Jarvis Documenting Employee EDITOR’S CHOICE Performance Updated quarterly. See Editor’s Contributions of Significance, Doug Conant Monitor an Employee’s Tackling Performance Appraisal Choice Articles document in the LESSON 4 Progress: Monitor an Provide Balanced Feedback on Employees' Challenges Admin Console for full list. Monitor an Employee’s employee’s progress on Performance, Jeni Hardner Progress performance goals Employee Action Plans, Alan Brewer

Set Clear Goals for Employees Before Performance Appraisals, Jeni Hardner

The Best Feedback Includes an Action Plan, Marta Mitsumori

LESSONS PERFORMANCE GOALS VIDEOS TOOLS, HANDOUTS & ARTICLES DISCUSSION GUIDES

PERFORMANCE MEASUREMENT

LESSON 1 What Is Performance Introduction to Performance Measurement, Alnoor TOOLS & HANDOUTS FROM THE COLLECTION What Is Performance Measurement?: None Ebrahim Measurement? Worksheet for Understanding Key Balanced Scorecard Metrics Convince Executives to Measure Performance, Stacey Performance Indicators That Drive Performance, Robert Barr S. Kaplan, David P. Norton Worksheet for Determining LESSON 2 The Foundation of How Vision Can Improve Customer Service, René Performance Objectives, Critical Note on Performance The Foundation of Performance Measurement: Carayol Success Factors, and Metrics Measurement in Nonprofit Performance None Organizations, David W. Young Measurement Mission and Objectives, Robert Kaplan Form for Setting Performance Targets Using Indexes as Measures, Define Success Up Front, Adrian Beggan James Coffey LESSON 3 Decide What to Measure: Worksheet for Understanding Your Decide What to Measure Define clear objectives, critical Five Ways to Measure Performance, Stacey Barr Organization's Performance Corporate Budgeting Is success factors, and key Measurement System Broken: Let's Fix It, Michael performance indicators Driven by a Purpose, Srikant Datar Jensen A Balanced Performance LESSON 4 Set Targets: Set reasonable and Setting Your Goals Without Jargon, Stacey Barr Measurement System Target Setting, Robert Kaplan Set Targets inspiring targets for KPIs Simplify Customer Metrics, Rob Markey The Balanced Scorecard Choose the Right Measures, Framework Drive the Right Strategy, The Art of Stretch Targets, Srikant Datar Dennis Campbell LESSON 5 Gather and Interpret Brainstorm Your Objectives Gather and Interpret Performance Data: Collect, Business Analytics Defined, Tom Davenport What’s Missing from Your Scorecard? Eight Vital—but Performance Data report, and analyze performance DISCUSSION GUIDES data Make Measurement Public to Increase Buy-In, Stacey Often Overlooked—Metrics, Barr Deciding What to Measure Mark Graham Brown

LESSON 6 Avoid Pitfalls: Avoid common Measure Employee Productivity Accurately, Francesca Avoiding Performance The Five Traps of Performance Avoid Pitfalls performance measurement Gino Measurement Pitfalls Measurement, Andrew pitfalls Likierman Adapt Your Strategy, Imtiaz Mahtab Coming Up Short on LESSON 7 Use Measurement to The 20-Day Learning Tour, Katie Smith Milway Nonfinancial Performance Use Measurement to Strengthen Management: Use Measurement, Christopher D. Strengthen Management performance measurement to Ittner, David F. Larcker better manage performance and align with organizational goals EDITOR’S CHOICE

Updated quarterly. See Editor’s Choice Articles document in the Admin Console for full list.

LESSONS PERFORMANCE VIDEOS TOOLS, HANDOUTS & ARTICLES GOALS DISCUSSION GUIDES

PERSUADING OTHERS

LESSON 1 Understand Persuasion: Introduction to Persuading Others, Lessons from a Civil War Hero, TOOLS & HANDOUTS FROM THE Understand Persuasion None Keith Ferrazzi Mike Wheeler COLLECTION Persuasion Self-Assessment Three Keys to Influencing Others, How Empathy Can Jump-Start a World-Class Bull, John Brad Holst Conversation, Antonio Alves Worksheet for Understanding Humphreys, Zafar U. LESSON 2 Build Your Credibility: Your Audience Ahmed, Mildred Pryor, Build Your Credibility Build your credibility by Three Principles to Win Executive Earn Your Team’s Trust, Antonio Kirk O. Hanson, Don earning trust and Approval, Brad Holst Alves Categories of Receptivity Peppers, Martha establishing your expertise Rogers, James Borg Transforming a Hostile Encounter, Leverage the Decision-Making Activate Persuasion Triggers Antonio Alves Styles of Others, Nina Bowman Can People Trust The Credibility Map You?, Linda Hill and LESSON 3 Understand Your Improve Your Leadership Presence, Laying the Groundwork, Catty Kent Lineback Understand Your Audience: Assess those Muriel Wilkins Bennet Sattler Worksheet for Establishing Audience whom you need to persuade Expertise Three Ways to Be Formula for Building Trusting Take Time to Actively Listen, More Persuasive, Relationships, Gill Rider Monique Valcour Worksheet for Practicing Judith A. Ross Strategic Persuasion LESSON 4 Win Minds: Persuade Connect With Any Audience, Nancy Persuade Past Resisters, Antonio The Language of Win Minds people by appealing to Duarte Alves Worksheet for Generating a Persuasion, Robert reason Compelling Personal Story Cialdini Make Allies to Champion Your Vision, Fix Their Problem, Win the Deal, Gabriela Perez Bill Taylor Worksheet for Preparing a Two- Storytelling that Moves sided Argument People, Robert McKee LESSON 5 Win Hearts: Connect with Framing the Big Picture, Scott Anthony You Are Always Developing Win Hearts people by appealing to their Relationships, Cindi Choi Worksheet for Activating emotions Winning Your Exception to the Rule, Persuasion Triggers EDITOR’S CHOICE Prisca Ndu Pay Attention to Resistance Triggers, Stevenson Carlebach Positive Habits for Engaged Updated quarterly. See Energize Your Meeting with a Story, Listening Editor’s Choice Articles LESSON 6 Overcome Resistance: Eddie Yoon How to React Non Defensively, document in the Admin Overcome Resistance Overcome resistance to Brad Holst Worksheet for Winning Minds Console for full list. your ideas Build Trust with Storytelling, Liz Keever Why Kindness is Good Business, Bill Taylor Use "Social Proof" to Change DISCUSSION GUIDES LESSON 7 Activate Persuasion Behavior, Thomas, Wedell-Wedellsborg Activate Persuasion Triggers: Activate Winning Minds and Hearts Triggers persuasion "triggers" to affect people's unconscious Overcoming Resistance to response to your ideas Your Idea

LESSONS PERFORMANCE GOALS VIDEOS TOOLS, HANDOUTS & ARTICLES DISCUSSION GUIDES

PRESENTATION SKILLS

LESSON 1 Clarify Your Objective: Clarify Introduction to Presentation Skills, Brad Holst TOOLS & HANDOUTS FROM THE COLLECTION Clarify Your Objective your objective, identify your audience, and consider the Connect with Any Audience, Nancy Duarte Worksheet for Planning a How to Give a Killer setting for your presentation Presentation Presentation, Chris Anderson Energize Your Meeting with a Story, Eddie Yoon LESSON 2 Crystallize Your Message: Worksheet for Coordinating a Group Learning Charisma: Transform Crystallize Your Identify the single key point of Create an Effective Presentation, Nick Morgan Presentation Yourself into the Person Message your presentation Others Want to Follow, John Report—Story Spectrum Build Trust with Storytelling, Liz Keever Antonakis, Marika Fenley, and

Sue Liechti LESSON 3 Craft the Content: Construct a Create Slides People Will Remember, Nancy Duarte Types of Media

Craft the Content presentation that hooks your audience and communicates Boost Power Through Body Language, Amy J. Cuddy your message DISCUSSION GUIDES EDITOR’S CHOICE How to Deliver an Engaging Presentation, Nick Morgan Updated quarterly. See Editor’s LESSON 4 Create High-Impact Media: Use Clarifying Your Objective Create High-Impact visuals and other media in a The PowerPoint Mistake Almost Everyone Makes, Brad Choice Articles document in the Media presentation to support and Holst Structuring Your Talk Admin Console for full list. enhance your words How to React Non-Defensively, Brad Holst

LESSON 5 Engage a Remote Audience: Engage a Remote Create an engaging remote Audience presentation

LESSON 6 Rehearse, Rehearse, Rehearse, Rehearse, Rehearse: Practice, refine, and Rehearse prepare effectively for your presentation

LESSON 7 Present with Impact: Keep your Present with Impact audience engaged during a presentation

LESSON 8 Evaluate Your Presentation: Evaluate Your Objectively evaluate the style Presentation and substance of your presentation

LESSONS PERFORMANCE GOALS VIDEOS TOOLS, HANDOUTS & ARTICLES DISCUSSION GUIDES

PROCESS IMPROVEMENT

LESSON 1 Understand Business Process Introduction to Process Improvement, Zeynep Ton TOOLS & HANDOUTS FROM THE COLLECTION Understand Business Improvement: None Process Improvement Fixing Potholes, Robert Kaplan Worksheet for Planning a Process How Process Enterprises Improvement Really Work, Michael Hammer, Distinguish Good Failures from Bad Ones, Amy Steven Stanton Edmondson Customer Feedback Form LESSON 2 Plan a Process Improvement: The Why, What, and How of Plan a Process Plan a business process The Best Response to Customer Complaints, Nirmalya Worksheet for Process Management Innovation, Gary Improvement improvement Kumar Benchmarking Hamel

The 5 Whys, Eric Ries Flowchart Symbols Fixing Health Care from the Inside, Today, Steven J. Spear LESSON 3 Analyze the Process: Analyze a Empower Your Customer-Facing Employees, Chris Reengineering Work: Don’t Analyze the Process business process DeRose DISCUSSION GUIDES Automate, Obliterate, Michael Five Ways to Measure Performance, Stacey Barr Prioritizing Process Improvement Hammer Efforts LESSON 4 Redesign the Process: Use “Social Proof” to Change Behavior, Thomas Redesign the Process Redesign a business process Wedell-Wedellsborg Analyzing a Problem Process EDITOR’S CHOICE

Updated quarterly. See Editor’s Haste Makes Waste, Esther Alegria Choice Articles document in the LESSON 5 Implement the New Process: Simplicity, Srikanth Kommu Admin Console for full list. Implement the New Implement a redesigned Process business process Getting a Return on Improvement, Jim Lancaster

LESSON 6 Continually Improve the Continually Improve the Process: Continually measure, Process monitor, and adjust a business process

LESSONS PERFORMANCE GOALS VIDEOS TOOLS, HANDOUTS & ARTICLES DISCUSSION GUIDES

PROJECT MANAGEMENT

LESSON 1 Understand Project Introduction to Project Management, Al Baidhani TOOLS & HANDOUTS FROM THE COLLECTION Understand Project Management: None Management How to Manage Project Teams, Pamela Paton Worksheet for Clarifying Project Managing Projects in Scope Turbulent Times, Ed Barrows Run a Disciplined Innovation Experiment, Vijay and Andy Neeley LESSON 2 Establish Project Scope: Define Govindarajan Worksheet for Developing Rough Establish Project Scope project objectives and scope Estimates New Project? Don't Analyze— Listen for Your Clients' Real Needs, Anthony Rotolo Act, Leonard Schlesinger, Worksheet for Creating a Project Charles Kiefer, and Paul Brown LESSON 3 Develop a Schedule and How to Manage Scope Creep, Ray Sheen Charter Develop a Schedule and Budget: Develop a realistic Innovation at the Speed of Budget project schedule and budget Why You Need a Project Plan, Robyn Bolton Worksheet for Monitoring Project Information, Steven Eppinger Progress Be Less of a Boss and More of a Coach, Teri Why Good Projects Fail Anyway, Nadim F. Matta and Mendelsohn LESSON 4 Assemble Your Project Team: Ronald N. Ashkenas DISCUSSION GUIDES Assemble Your Project Build an effective project team Prioritize Risks in Project Management, Ray Sheen Team Capturing Lessons from Past Learning in the Thick of It, The Equation for Change, June Delano, Partner Projects Marilyn Darling, Charles Parry, and Joseph Moore LESSON 5 Manage Project Risks: Assess Clarify Roles, Kate Sweetman Balancing a Project's Competing The New Science of Building Manage Project Risks and manage project risks Demands A Roadmap to Better Project Management, Bhaskar Great Teams, Alex Pentland Vaidyanathan Managing Risks: A New LESSON 6 Monitor Project Progress and Why Postmortems are Essential, Ray Sheen Framework Robert S. Kaplan, Monitor Project Progress Problems: Keep projects on Anette Mikes and Problems track

EDITOR’S CHOICE

Updated quarterly. See Editor’s LESSON 7 Communicate with Communicate with Stakeholders: Communicate Choice Articles document in the Stakeholders project progress and problems to Admin Console for full list. stakeholders

LESSON 8 Close Out a Project: Evaluate Close Out a Project project results and lessons learned

LESSONS PERFORMANCE GOALS VIDEOS TOOLS, ARTICLES HANDOUTS & DISCUSSION RETAINING EMPLOYEES GUIDES

LESSON 1 Understanding Employee Introduction to Retaining Employees, Susan David TOOLS & FROM THE COLLECTION Understanding Retention: None HANDOUTS Employee Retention Find Meaning at Work, Peter Dunn, Job Sculpting: The Art of Guide for Conducting a Retaining Your Best People, Competition Gone Wrong, Leslie John Stay Interview and Timothy Butler and James Sculpting a Job Waldroop LESSON 2 Hire Right: Attract high- Open Door Communication, Robert Chavez Hire Right performing employees who are Worksheet to Improve A Market-Driven Approach to likely to stay and thrive in your Uncovering Passion, Timothy Butler Your Microculture Retaining Talent, Peter Cappelli organization The Right Stuff, Sharon Jordan-Evans Retaining Different Why Are We Losing All Our LESSON 3 Create Great Jobs: Give Generations Create Great Jobs employees opportunities for The Stay Interview, Sharon Jordan-Evans Good People?, Edward E. Lawler III, Jim Cornelius, F. Leigh personally meaningful work Tailor the Burnout Express Gratitude, Beverley Kaye Branham, Anna Pringle, Jean Remedy Martin

LESSON 4 Create a Great Culture: Value Your Employees as Individuals, Susan David DISCUSSION GUIDES Create a Great Culture Establish a group culture that EDITOR’S CHOICE encourages retention Give People Credit, Steve Kerr Hire People Who Will

Stay Updated quarterly. See Editor’s The Power of Stories in Corporate Culture, Peter Bregman Choice Articles document in the LESSON 5 Tailor Retention Strategies: Keep Your Best Admin Console for full list. Tailor Retention Tailor retention strategies to Generation Gaps, Sharon Jordan-Evans Employees on Board Strategies different workforce segments Let Employees Work Smart, Tammy Erickson

Design an Organization that Makes a Difference, Christian Busch LESSON 6 Manage At-Risk Employees: Manage At-Risk Prevent burnout and minimize Know the Signs of Burnout, Lauren Mackler Employees key employee attrition A New Way to Prevent Employee Exhaustion, Jochen Menges

LESSONS PERFORMANCE GOALS VIDEOS TOOLS, HANDOUTS & ARTICLES DISCUSSION GUIDES

STRATEGIC THINKING

LESSON 1 Understand Strategic Thinking: Introduction to Strategic Thinking, Bill Taylor TOOLS & HANDOUTS FROM THE Understand Strategic None COLLECTION Thinking The Difference Between Strategic Planning and Strategic Strategic Thinking Self-Assessment Thinking The Fall and Rise of Characteristics of Strategic Thinkers Strategic Planning, LESSON 2 Identify Relationships and Everyone Needs to Think Strategically, Anne Manning Henry Mintzberg Identify Relationships Trends: Identify relationships, Worksheet for Seeing the Larger and Trends patterns, and trends that affect Stay Open to New Ideas, Mason Weintraub Context How Leaders Can strategic decisions Focus on the Big Take Time to Think Strategically, Nina Bowman Worksheet to Identify Relationships, Picture, Elsbeth Patterns, and Trends Johnson LESSON 3 Broaden Your Perspective: Zoom In and Out, Rosabeth Moss Kanter Broaden Your Challenge assumptions to Worksheet for Broadening Your Perspective generate new possibilities for Listen for Opportunities, Brett Vankoski Perspective How to Build a Culture your organization of Originality, Adam The Five Whys, Eric Ries Sample Strategic Questions Grant

LESSON 4 Look for Emerging Share the Vision, Cynthia Montgomery Worksheet for Exploring Scenarios Living in the Futures, Look for Emerging Opportunities: Scan for Angela Wilkinson and Opportunities opportunities and challenges, Part 1: The team lists their assumptions Worksheet for Collecting Key Roland Kupers and strategize for the future Information Part 2: The team challenges their assumptions Optimizing Each Part Worksheet for Considering Internal of a Firm Doesn’t LESSON 5 Put Strategic Thinking into Part 3: The team discusses alternative strategies Stakeholders’ Needs Optimize the Whole Put Strategic Thinking Action: Make well-informed Firm, Greg Satell into Action decisions that advance strategic Part 4: The team considers the business implications Worksheet for Making Trade-Offs priorities Catalyzing Innovation in Your Team, Frank Barrett Anticipate and Prevent Unintended EDITOR’S CHOICE Consequences The Art of Asking Questions Updated quarterly. See Editor’s Choice Articles Collaboration by Difference, Cathy Davidson DISCUSSION GUIDES document in the Admin

Exploring a Project's Strategic Console for full list. Divergent Thinking for Sparking New Ideas, Anne Manning Potential

Practice Divergent Thinking, Anne Manning Begin to Identify Potential Solutions

Why a Good Idea Isn’t Enough, Brian S. Cohen

Sound Strategic, Nina Bowman

Think Ahead, Adrian Beggan

Learning Together in a U.S. Hospital, Anne Manning

LESSONS PERFORMANCE GOALS VIDEOS TOOLS, HANDOUTS & ARTICLES DISCUSSION GUIDES

STRATEGY PLANNING AND EXECUTION

LESSON 1 Understand Strategy: None Introduction to Strategy Planning and Execution, Bruce TOOLS & HANDOUTS FROM THE COLLECTION Understand Strategy Harreld What Is Strategy, Michael Worksheet for Conducting a SWOT Porter Dynamic Strategy, Cynthia Montgomery Analysis

Turning Great Strategy into LESSON 2 Develop a Strategic Plan: How IBM's Vision Changed Strategy Execution, Bruce Worksheet for Ensuring Alignment Great Performance, Michael C. Develop a Strategic Plan Develop components of a Harreld Mankins and Richard Steele strategic plan Worksheet for Tracking Progress

Develop a Strategy as a Team, C. Cody Phipps Balanced Scorecard: Strategic Planning Measures That Drive LESSON 3 Create Detailed Action Plans: Make Strategy Discussions More Productive, Roger Performance, Robert S. Create Detailed Action Develop detailed action plans Martin Kaplan, David P. Norton Plans that support your organization's DISCUSSION GUIDES

strategy Simplify Your Strategy, Donald Sull The Execution Trap, Robert Defining Objectives and Targets Martin Performance Objectives, Bob Kaplan

LESSON 4 Execute Strategic Plans: Implementing a Strategic Action Plan Manage Your Human Sigma, Execute Strategic Plans Manage the execution of Getting Strategy Execution Right, Michael Jarrett John H. Fleming, Curt Coffman, strategic plans James K. Harter Start a Turnaround with a Strategy Map, Tiziana

Dearing

LESSON 5 Evaluate and Reward EDITOR’S CHOICE Evaluate and Reward Performance: Evaluate and Get Buy-In for Your New Strategy, Michele Jurgens

Performance reward performance in executing Updated quarterly. See Editor’s action plans Mission and Objectives, Robert Kaplan Choice Articles document in the

Admin Console for full list. Measure Employee Productivity Accurately, Francesca Gino

Five Ways to Measure Performance, Stacey Barr

LESSONS PERFORMANCE GOALS VIDEOS TOOLS, HANDOUTS & ARTICLES DISCUSSION GUIDES

STRESS MANAGEMENT

LESSON 1 Understand Workplace Stress: Introduction to Stress Management, Annie Perrin TOOLS & HANDOUTS FROM THE COLLECTION Understand Workplace None Stress The Vicious Stress Cycle, Bronwen Fryer Workplace Stress Assessment Monitor and Manage Your Stress Level for Top Leading Like a Swan, Gill Rider Worksheet to Reduce Stress Performance, Judith A. Ross

LESSON 2 Assess Your Stress Levels: How to Avoid Stress in Uncertain Situations, Ellen Stress Sources Checklist Pull the Plug on Stress, Bruce Assess Your Stress Assess your stress levels Langer Cryer, Rollin McCraty, and Doc Levels Childre Create Time for Your Most Important Work, Jordan DISCUSSION GUIDES Cohen Overloaded Circuits: Why Managing Stress in Our Group Smart People Underperform, LESSON 3 The Stress Resolution How to Concentrate Under Pressure, Daniel Goleman Edward M. Hallowell The Stress-Resolution Framework: Use a framework to Maintaining a Healthy Work/Life Framework resolve negative stress Meditating on Wall Street, Nina Godiwalla Balance EDITOR’S CHOICE The Importance of Sleep, Tony Schwartz Updated quarterly. See Editor’s

LESSON 4 Manage Stress in the Moment: How to Talk with Your Boss About Work Overload, Choice Articles document in the Manage Stress in the Apply coping techniques to Lauren Mackler Admin Console for full list. Moment address immediate stress A New Way to Prevent Employee Exhaustion, Jochen Menges

LESSON 5 Manage Stress in the Long- Dinner at Six, Allison Rimm Manage Stress in the Term: Apply coping techniques Long Term to address long-term stress Take Time to Disconnect, Flemming Petersen

Understand What Success Means to You, Elizabeth Grace Saunders LESSON 6 Maintain a Healthy Work/Life Maintain a Healthy Balance: Maintain a healthy How to Budget Your Time Effectively, Elizabeth Grace Work/Life Balance work/life balance Saunders

Defuse Tension to Come to an Agreement, Gregory Madsen

LESSONS PERFORMANCE GOALS VIDEOS TOOLS, HANDOUTS & ARTICLES DISCUSSION GUIDES

TEAM CREATION

LESSON 1 What Is a Team: None Introduction to Team Creation, Amy Edmondson TOOLS & HANDOUTS FROM THE COLLECTION What Is a Team Be Less of a Boss and More of a Coach, Teri Worksheet for Deciding Whether The Discipline of Teams, Jon R. Mendelsohn to Create a Team Katzenbach and Douglas K. Smith

LESSON 2 Form a Team: Identify the right The Foundation of Great Teamwork, Lisa Finkelstein Checklist for Evaluating Yourself Why Teams Don't Work, J. Richard Form a Team members for a team. as a Team Leader Hackman, Diane Coutu Tune Into the Skills Your Team Offers, Carol Kauffman Checklist for Assessing Team Making Star Teams Out of Star Goals Players, Michael Mankins, Alan Bird, LESSON 3 Establish Accountability: Hiring a Top Team, Neil Gaydon and James Root Establish Accountability Establish success measures, Worksheet for Determining Skill plan, and team charter. Reorganize a Team for More Impact, Teri Gaps The New Science of Building Great Mendelsohn Teams, Alex Pentland

LESSON 4 Plan Team Communication: Determine Your Preferred Communication Style, DISCUSSION GUIDES Eight Ways to Build Collaborative Plan Team Develop an effective team Audrey Lee Teams, Lynda Gratton and Tamara J. Communication communication plan. Building a High-Performing Team Erickson How To Build Trust On Your Virtual Team, Keith Culture Ferrazzi Forming a Team EDITOR’S CHOICE LESSON 5 Build Team Culture: Build team Central Intelligence, Dan Groneck Updated quarterly. See Editor’s Choice Build Team Culture commitment and establish productive team norms. Inconvenience Everyone Equally, June Delano Articles document in the Admin Console for full list. When Technology Fails You, Tsedal Neeley

Create Rules to Unify Your Team, Gregory W. Madsen

LESSONS PERFORMANCE GOALS VIDEOS TOOLS, HANDOUTS & ARTICLES DISCUSSION GUIDES

TEAM MANAGEMENT

LESSON 1 Foster Trust: Foster trust within Introduction to Team Get Comfortable With TOOLS & HANDOUTS FROM THE COLLECTION Foster Trust your team Management Team Conflict, Mark De Rond Worksheet for Building a Team Diagnosing and Fixing How New Managers Dysfunctional Teams, Anne Field Can Establish Anger Is Tricky, Sharon Worksheet for Resolving Team LESSON 2 Strengthen Team Identity: Credibility, Gene Daley Grady Conflict Tension in Teams, Jim Kling Strengthen Team Strengthen your team’s identity Identity How To Build Trust On Focus On Shared Resolve Team Conflict Want Collaboration? Accept—and Your Virtual Team, Keith Values, Allison Rimm Actively Manage—Conflict, Jeff Ferrazzi Bring the Process to Closure— Weiss and Jonathan Hughes Seek Feedback, Michael End Deliberation at the Right LESSON 3 Make Decisions Effectively: On The Line, June Roberto Time Pioneers, Drivers, Integrators, and Make Decisions Help your team make decisions Delano Guardians, Suzanne M. Johnson Effectively Collaboration by Evaluation Methods Vickberg and Kim Christfort Avoid Narrow Thinking Difference, Cathy While Making Davidson Strengthen Your Team’s Identity Making Dumb Groups Smarter: The Decisions, Stevenson New Science of Group Decision Making, Cass R. Sunstein and Reid LESSON 4 Resolve Conflict: Make conflict Carlebach Measure Employee Assess Decision-Making Process Hastie Resolve Conflict constructive and resolve harmful Productivity Accurately, conflicts Decision Making for Francesca Gino Encourage Collaboration Results, Lisa Finkelstein The Secrets of Great Teamwork, How Diversity Fuels Martine Haas and Mark Mortensen LESSON 5 Encourage Collaboration: A Formula for Building Group Emotional Practice Divergent and Encourage Collaboration Ensure collaboration and Trusting Relationships, Intelligence, Daniel Convergent Thinking participation from all team Gill Rider Goleman EDITOR’S CHOICE members Updated quarterly. See Editor’s Choice Collaborating for a Divergent Thinking for DISCUSSION GUIDES Articles document in the Admin LESSON 6 Evaluate Performance: Purpose, Amy Gallo Sparking New Ideas, Evaluate Performance Evaluate your team’s Anne Manning Assess and Improve a Decision- Console for full list. performance Create Rules to Unify Making Process Your Team, Gregory W. How to Give Meaningful Madsen Feedback, Michael Managing Conflicts in Your Team Mauboussin Lead Your Team in Making a Good Decision, Reward Individual and Amy Edmondson Team Performance, Monique Valcour Teamwork on the Fly, Amy Edmondson

LESSONS PERFORMANCE VIDEOS TOOLS, HANDOUTS & ARTICLES GOALS DISCUSSION GUIDES

TIME MANAGEMENT

LESSON 1 Understand Time Introduction to Time Management, Joanne Chang TOOLS & HANDOUTS FROM THE COLLECTION Understand Time Management: None Management Keys to Effective Time Management, Alison Beard, based on the work of Time Management Process Overloaded Circuits: Why Smart People Underperform, Jordan Cohen, Julian Birkenshaw, Teresa Amabile, and Steven Kramer Edward M. Hallowell Worksheet for Prioritizing LESSON 2 Prioritize Your Goals: Understand What Success Means to You, Elizabeth Grace Saunders Prioritize Your Prioritize goals when Goals Make Time for the Work That Goals managing your time Create Time for Your Most Important Work, Jordan Cohen Matters, Julian Birkinshaw and Daily Activity Log Form Jordan Cohen How Successful People Reach Their Goals, Heidi Grant Halvorson Analyze Your Current Self-Assessment for Manage Your Energy, Not LESSON 3 Activities: Analyze Use Values to Make Work-Life Decisions, Terrie Campbell Identifying Low-Value Tasks Your Time, Tony Schwartz and Analyze Your current activities and Catherine McCarthy Current Activities identify ways to improve How to Budget Your Time Effectively, Elizabeth Grace Saunders Daily To-Do List Form your use of time Management Time: Who’s Got Productivity, Aus Al-Tawil Assess Your Time the Monkey?, WIliam Oncken Jr. Management Progress and Donald L. Wass

LESSON 4 Create a Realistic The Key to Being on Time, Peter Bregman The Focused Leader, Daniel Create a Realistic Schedule: Build a Avoiding Schedule Overload Schedule realistic schedule based Focus Your To-Do List, Peter Bregman Goleman

on key priorities Priorities, Stever Robbins Worksheet for Managing Email Manage Your Team’s Collective Time, Leslie A. LESSON 5 Sustain Your Be Present with Each Task, Judy Ringer Strategies for Replenishing Perlow Sustain Your Productivity Gains: Your Energy

Productivity Gains Adopt new time Defeating the Midday Slump, Alison Beard, based on the work of Carolyn EDITOR’S CHOICE management habits to O’Hara Worksheet for Designing a sustain your productivity Ritual gains Dinner at Six, Allison Rimm Updated quarterly. See Editor’s Choice Articles document in the LESSON 6 Develop Productivity Rituals, Tony Schwartz Worksheet for Talking to Your Admin Console for full list. Manage Time as Manage Time as a Boss about Work Overload a Team Team: Improve time How to Talk with Your Boss About Work Overload, Lauren Mackler management in your Run a Productive Meeting organization A New Way to Prevent Employee Exhaustion, Jochen Menges DISCUSSION GUIDES Master the Art of Effective Delegation, Elizabeth Grace Saunders Controlling Common "Time- Maintain Momentum with Focused Meetings, Ray Sheen Wasters"

Make Your Meetings More Productive, Katie Smith Milway Setting Your Daily Priorities and Schedule Adopting Generation Y Practices at Work, Tammy Erickson

LESSONS PERFORMANCE GOALS VIDEOS TOOLS, HANDOUTS & ARTICLES DISCUSSION GUIDES

WRITING SKILLS

LESSON 1 Plan Your Writing Project: Introduction to Writing Skills TOOLS & HANDOUTS FROM THE COLLECTION Plan Your Writing Clarify your purpose, audience, Project scope, and initial ideas before Why You Should Read Your Memo Out Editing Checklist Winning Proposition, Janice writing Loud, Bill Taylor Obuchowski Email Checklist Go Beyond Your Initial Idea of an Writing an Executive Summary That LESSON 2 Organize Your Content: Audience, Nick Morgan Business Writing Checklist Means Business, John Clayton Organize Your Content Organize content in a logical flow for your readers Collaborate by Sharing a Strong Outline, Common Usage Mistakes Everyday Writing: Memos, Letters, Bryan A. Garner and E-mail, Book chapter DISCUSSION GUIDES LESSON 3 Write Your First Draft: Write a Getting Stuck is Part of the Process, Write Your First Draft first draft that represents your Nick Morgan Taking a "Reader-Centered" Approach EDITOR’S CHOICE key ideas and structure Updated quarterly. See Editor’s Choice Three Elements to Expressing Your Writing Effective Email Idea, Julia Kirby Articles document in the Admin Console LESSON 4 Revise Your Draft: Edit your for full list. Revise Your Draft writing for content, structure, A Process for Clear and Persuasive style, and design Writing, Mark Rennella

Communicating with 140 Characters, LESSON 5 Strengthen Your Writing Skills: Simon Cohen

Strengthen Your Writing Use sound grammatical and Skills editorial skills when writing Find Your Voice, Sarah Green

Every Writer Needs an Editor, Bryan A. Garner

Computing vs. Human Capability, Andrew McAfee

Five Ways to Improve Your Business Writing, Bryan A. Garner

High Impact Email, Deborah Dumaine