THE MAGAZINE OF THE CBAA

OCTOBER 2019

VALE STEPHEN

‘THE GHOST’ WALKER CBX OCTOBER 2019 1 making insurance easy, so you can get on with your business

14 26

TAKING TIME TO UNDER- OCTOBER STAND YOUR NEEDS 2019

11 20

MAKING President's Column...... 4 CONTENTS CBAA Update...... 5 INSURANCE The Wire: 15 Years of Independent Current Affairs...... 6

CLEARER AND Hey there‚ you there, it’s me here SIMPLE A tribute to Stephen Walker...... 8 The Future of Radio - a Digital Revolution? ...... 11

RPH — Want to be more inclusive and reach new audiences? Get reading...... 12

Wilcannia River Radio: A Voice for the Community...... 14

Developments in Digital Radio Broadcasting ...... 17

Amrap Q&A ...... 18

TAKING THE Getting the Message Across - Ian Hamm, CBF President ...... 22

RISK OUT OF Digital Fundraising Tips from Google News Innovation INSURANCE Challenge Winners...... 23 Building Strong Stations: Effective and Efficient Complaints Handling...... 24

Out of the Box - Felicia Foxx, Radio...... 26

CRN Program Guide...... 27

For2 CBX more OCTOBER information 2019 contact insurance expert, Scott Shepherd on 0450 958 445 or email [email protected] CBX OCTOBER 2019 3 PRESIDENT’S COLUMN PHILLIP RANDALL

Jon Bisset, Chief Executive Officer, CBAA

THE CBAA BOARD AND I WERE PLEASED TO ENDORSE THE CBAA’S COMMUNITY RADIO CONTINUES TO THRIVE WITH OUR MOST RECENT NATIONAL LISTENER SURVEY ANNUAL FINANCIAL REPORT 2018/2019. WHAT REMAINS CLEAR IS THE HIGHLIGHTING OUR SIX MILLION WEEKLY LISTENERS ACROSS THE COUNTRY. COMMUNITY INFORMATION, NEWS, LOCAL MUSIC AND VOICES ARE STILL THE TOP FOUR REASONS FOR LISTENERS TO TUNE IN TO CBAA’S PURPOSE AND MISSION, AS WELL AS THE DRIVING ASPIRATIONS CBX IS THE MAGAZINE OF THE FOR THE CBAA AND THE SECTOR/STATIONS, TO CHAMPION AND COMMUNITY BROADCASTING COMMUNITY RADIO ACROSS AUSTRALIA. SUPPORT COMMUNITY BROADCASTING FOR THE BENEFIT OF THE ASSOCIATION OF AUSTRALIA. People often say to me ‘oh radio is encouraging conversations about the and Australian magazines, journals, SECTOR'S PARTICIPANTS AND THE AUDIENCES THEY SERVE. CBX is mailed to CBAA members dead and obsolete’. Actually, radio future of our amazing vibrant media. serialised books and community and stakeholders. content is exploding. It’s the way On page 11 you’ll get a sneak peek Our Mission, and the sector's attention, will propel us into the future with the newsletters. The sense of community CBX is also available online at: we consume it that is changing. from one of the Conference Keynote focus on boosting member station effectiveness in five main ways: is felt day in and day out here at CBAA www.cbaa.org.au/cbx-magazine Community radio stations are on AM, presents, James Cridland, on the 1. Building on the commitment to the digital broadcast platform, and through our member stations. FM, DAB+, and the internet and thanks Future of Radio – Digital Revolution? complementary online content, and digital content delivery mechanisms, Follow us on Twitter: @CBAA_ we will provide the ecosystem, platforms and infrastructure for community to our partnership with the Australian I’d like to congratulate Wilcannia radio stations to reach their audiences. Radio Network you can now also River Radio on demonstrating how Like us on Facebook: tune in on iHeartRadio. Community Community Broadcasting Association their commitment to the community 2. Providing a content hub for stations to give them access to content they stations are also across social media of Australia. extends beyond their role as a station would otherwise not have access to whether that be music, the sector's channels where their audiences are. flagship content or news. We are proud of the and how they’ve become a central EDITOR: Radio, and often community radio, is 3. Advocating for a strong future of the sector and understanding future Katrina Hughes the most frequent way that consumers strength of community point of access to water, arguable the trends. [email protected] discover new music. You can stumble radio has celebrated most important resource available in 4. Helping grow the capacity and capability of stations. GRAPHIC DESIGN: across things that you wouldn’t hear the community. Read their moving otherwise. by stations hitting 5. Growing the community radio movement in a way that unifies the sector Judith Martinez Estrada story on page 14. We sadly lost [email protected] and ensures community broadcasters maintain their strong identity and To underpin the CBAA’s future policy some major milestones community broadcasting legend express their true selves. ADVERTISING: positioning and sector leadership during 2018/2019. Stephen ‘The Ghost’ Walker earlier this For all advertising enquiries year. Our own Kath Letch reflects on Have you heard of the Community Broadcasting Sector Roundtable? It consists activities, the CBAA has recently please contact Andrea David of representatives from the CBAA, Community Broadcasting Foundation (CBF), been consulting with community how the loss of Stephen demonstrates [email protected] Even though our membership has hit the Australian Community Television Alliance (ACTA), Christian Media & Arts broadcasting licensees; members of the depth of listener engagement for 90% of permanently licensed stations, Australia (CMAA), the National Ethnic and Multicultural Broadcasters’ Council PRINTED BY: the Community Broadcasting Sector community broadcasting on page 8. we are still always pleased to announce (NEMBC), First Nations Media Australia, and the peak body for the Radio Brightset Printing Roundtable; the CMTO; Technorama; new members, and so we’d like to Reading Network, RPH Australia. We come together twice a year to discuss [email protected] SCMA; CBAV; SACBA; and relevant I can’t wait to meet new friends and publicly extend a warm welcome to the future of community media, including CBAA's draft Forward Agenda for industry members and stakeholders see old ones at this year’s CBAA CBX IS PRINTED ON: about our future sector leadership our newest member – Radio 1RPH. sector leadership, our continuing work on the Codes of Practice Review and CBX is printed on paper sourced from Conference in , 24–27 opportunities for Sector Leadership. Radio 1RPH informs and entertains submission to the ACMA’s Future Delivery of Radio Services consultation. sustainable forests October. You will hopefully bump The Agenda outlines the key actions listeners across the Canberra, Wagga into the knowledgeable, energetic We’re also excited to have received more than 300 entries for the 2019 CBAA CBX content is CBAA copyrighted. the CBAA will undertake on behalf Wagga and Junee regions by turning Community Radio Awards. We want to take this opportunity to thank the more All rights reserved. Articles may of the sector over the coming years. print into sound. Each day their and helpful staff from CBAA over the than 100 judges from the sector who contributed their time and expertise in be used by CBAA members without At our members forum at conference volunteers read from the major daily duration of the conference. Please permission, provided credit is given. judging the awards and wish all Award finalists good luck. Winners will be we will be presenting future sector newspapers including the Canberra do let them know how the CBAA can announced at the Awards Dinner on Saturday 26 October in Melbourne. leadership opportunities and Times, and from popular international help you. Finally, I look forward to catching up with you at the CBAA Conference 2019. Cover photograph of Stephen Walker This year’s program provides us with workshop streams that will captivate, courtesty of Ilana Rose CALL CBAA'S FRIENDLY SUPPORT OFFICERS TODAY ON 02 9310 2999 FOR INFORMATION ON STATION lead, create and influence you, your station, your volunteers and your listeners. www.ilanarose.com.au See you there! GOVERNANCE; COMMUNITY ENGAGEMENT; CONTENT & PROGRAMMING AND SO MUCH MORE.

4 CBX OCTOBER 2019 CBX OCTOBER 2019 5 MARK LATHAM WAS LEADER OF THE LABOR PARTY AND READY TO FACE “But if you’re an inclusive community OFF AGAINST PRIME MINISTER JOHN HOWARD IN A FEDERAL ELECTION, broadcaster those people are in your MALCOLM TURNBULL WAS DAYS AWAY FROM SECURING PRE-SELECTION community. There are Aboriginal and AS A LIBERAL PARTY CANDIDATE, AND THE WEDDING OF AUSTRALIAN Torres Strait Islander people in your MARY DONALDSON TO FREDERICK, CROWN PRINCE OF DENMARK WAS community because they’re making DRAWING NEAR. programs. And they’re connecting you to people in their communities in BUT THOSE WEREN’T THE SORTS OF STORIES YOU WERE GOING TO HEAR a way that’s entirely different.” ON THE WIRE, WHICH 15 YEARS AGO, IN 2004, BECAME COMMUNITY The Wire The Wire provided distinctive RADIO’S NATIONAL CURRENT AFFAIRS PROGRAM. coverage of local community issues 15 YEARS OF INDEPENDENT CURRENT AFFAIRS “Current affairs was always a really award winning ABC investigative right from the start. strong strand of what community journalist Sarah Dingle, along with Bill Lesley Parker, Independent Journalist The first broadcast, on 16 February radio should be,” says Deborah Birtles, recently seen reporting in a 2004, reported on accusations of Welch, then manager of Radio gas mask for the ABC from the Hong racial intimidation by police in their Adelaide and instrumental in setting Kong protests. up the new program. “The Wire dealings with ’s Aboriginal was about community radio being and Torres Strait Islander community, a viable alternative for news, and following the death the previous about approaching current affairs and day of 17-year-old TJ Hickey and the journalism in a different way.” resulting riots in Redfern. “The aim was to give a voice to those Hundreds of Other stories that week covered whose stories weren’t being told – or renewed calls for reconciliation with being told without their voices being journalists have , suicide among included”, she says. cut their teeth on mental health patients who have been Today, founders Radio Adelaide the program. turned away from care, legislation and 2SER in Sydney, together with that could allow spy agencies to read Brisbane partner 4EB FM, share Many of them people’s emails and text messages, production of The Wire across the have gone on to and criticism of the government for week. CAAMA in Alice Springs and not securing the release of Australian RTRFM in Perth are contributors and prominent roles David Hicks from Guantanamo Bay. the program is available to five million in TV, radio and And so it has continued, with a recent people nationally. publishing. program looking at topics including Over the past 15 (and a half) years, Reconciliation, a High Court ruling The Wire has aired 17,000-plus stories on public servants and freedom of on topics ranging from Aboriginal Welch says the different character speech, and keeping young people and Torres Strait Islander deaths in of current affairs produced within a safe online. custody to wage theft from vulnerable young people. The program won the community broadcasting structure “The Wire is a flagship program in Tony Staley Award for Excellence in is perhaps most evident in coverage community radio journalism,” says Community Broadcasting in 2014. of issues affecting Indigenous and Martin Walters, managing director multicultural communities. of 2SER. “It remains a unique, “Hundreds of journalists have cut their teeth on the program”, notes “Fifteen years ago it was clear that independent and important program Annie Hastwell, one of the founding journalists covering such stories for in Australia’s media landscape.” producers and still with The Wire. mainstream media didn’t actually Steven Riggall, 4EB Producer, adds: “Many of them have gone on to know anyone from those communities “Now more than ever it’s important prominent roles in TV, radio and in their ordinary life,” she says. “They for shows like The Wire to exist, as we publishing.” were covering stories about them see increasing media concentration A random dip into the archives turns in a worthy way but without deep and shrinking newsrooms across all up the younger version of dual Walkley knowledge.” sectors of the media.”

A special series looking back at stories from The Wire (thewire.org.au) and updating listeners on where things are now is planned for the end of the year. The Wire is available via the CBAA Community Radio Network (cbaa.org.au/crn) and the CAAMA Satellite Network (caama.com.au). The Wire is supported with funding from the Federal Government through the Community Broadcasting Foundation (cbf.org.au).

6 CBX OCTOBER OCTOBER 20192019 CBX OCTOBER 2019 7 Stephen ‘The Ghost’ Walker was is quoted as saying ‘The rationale of from the tertiary institutions that Program Manager at Triple R for 14 the grid was that it wasn’t 30 different spawned them. Triple R has certainly years and broadcast with the station radio stations, it was 30 parts of had some roller-coaster periods, but for 37 years up to 2018 when ill health a bigger radio station.’ He wasn’t has also had a remarkably consistent brought about his retirement from the referring to some homogenised approach to broadcasting throughout Melbourne airwaves. He passed away play-listed format, but an informed its history – born of Melbourne’s 70s on 3 July 2019. approach to broadcasting, a style music, arts, political and cultural of radio, presenting and content There are lots of stories in community environment with an abundance of choices that made it sound like Triple radio stations – long-term presenters talented, creative and passionate R. Phillips describes the ‘idealised and key people that carry the people and performers to draw on. narratives through the history and Triple R listener’ of the early to mid In the early days, as with many of development of any station. I’ve 80s with Reece Lamshed as Station the educational stations, there were always thought of community radio Manager and Stephen Walker as strenuous debates about the balance stations as organic organisations Program Manager as having ‘a rock of music and talks programming, and – all with their own communities, ‘n’ roll approach to spoken word and by the 90s it had simply settled in to personalities and stories – a little like an intellectual approach to music’ ‘music and talks’. individuals with all the connections, – perhaps not the whole story but it There were a relatively narrow set of joys and confusions that the average captures the vibe! human encompasses. They are broadcasting models in the 70s for cultural sites of a particular place, public / community broadcasters in sphere and time that draw together comparison to the plethora of services the talents, interests and values of a available today. Sue Matthews, Triple specific community and mixes them R’s first Station Manager, had set the up in a radio format every week, and ... he had a genuine tone early with a policy proposal to all that sits behind that. and deep love and RMIT in 1977 that said ‘We are not a would-be commercial station and Stephen was one of the people that understanding our presenters should not be would- played a pivotal role in the history be disc jockeys. We should offer a and identity of Triple R. Particularly of radio and real alternative to the inanity of high- in terms of a broadcasting sound, broadcasting, big powered and raucous commercial a radio narrative – he had a genuine presentation.’ and deep love and understanding ears and a passion of radio and broadcasting, big ears for music and And then there was the explosion of and a passion for music and popular popular culture... punk – a music and cultural force that Left: Courtesy of The Age - photographer Chris Beck culture, he manipulated the intimacy encouraged Triple R’s larrikin spirit. As of radio beautifully, and motivated Karen Leng said in her Facebook tribute other broadcasters not to imitate his Triple R was one of the 12 early ‘Stephen was a constant inspiration to personal approach or style, but to be educational community broadcasting me and to so many broadcasters and the best of what they could be when licences allocated in the 70s including music lovers. Part hippie, part punk he the mic was on – and to engage and 2SER, Radio Adelaide, 4ZZZ, CurtinFM, truly understood and shaped Triple R's connect with listeners. He was a self- Hey there‚ you there, RTRFM, 2MCE, 2XX and others. They place in Melbourne's counter culture.’ titled ‘nemesis of mediocre radio’. have all travelled different paths since Combined with Stephen’s broadcasting In Mark Phillips’ book on the first 30 their inception, most with several talents, programming perspectives, it’s me here years of Triple R, Radio City, Stephen crisis points and some now divorced understanding of the medium and Kath Letch, Digital Radio Program Manager, CBAA and former Triple R General Manager FROM THE TRIPLE R FACEBOOK PAGE

“HEY THERE, YOU THERE, IT’S ME HERE” IS WHAT BECAME AN ICONIC INTRODUCTION TO STEPHEN WALKER’S SKULL CAVE SHOW ON TRIPLE R, AND ENCAPSULATED STEPHEN’S APPROACH TO BROADCASTING – IT WAS PETER BAIN HOGG GREG CARRICK CAMPBELL MANDERSON PERSONAL. IT WAS YOU AND ME ON A JOURNEY THROUGH THE NEXT FEW HOURS OF MUSIC AND TALK, AND IT The Ghost was the sound of Many of us at FM One of the greatest contributors BONDED STEPHEN AND HIS LISTENERS IN A WAY THAT FEW RADIO PRESENTERS ACHIEVE. STEPHEN INFLUENCED Triple R for so long and shaped listened to The Ghost for years, Australian community GENERATIONS OF TRIPLE R BROADCASTERS AND INSTILLED AN ADVENTUROUS SPIRIT OF BROADCASTING Melbourne’s musical culture. knowing this was the voice of broadcasting has ever had. This wouldn’t be the world’s community radio, and thanking INTO THE DNA OF MELBOURNE’S TRIPLE R. You were a gift to us all, rest Live Music Capital without his God it was in safe hands. well and thank you. passion and knowledge. The Our condolences to Stephen’s Skull Cave was unmissable family and friends, and to the radio. So sorry to hear that team at Triple R. our city has lost this giant of broadcasting.

8 CBX OCTOBER 2019 CBX OCTOBER 2019 9 Left: Skull Cave, Virgin Megastore outside broadcast, 1995 THE FUTURE OF RADIO

FROM THE TRIPLE R FACEBOOK PAGE - A DIGITAL REVOLUTION? KAREN LENG I am so sad. Stephen was a James Cridland, Radio Futurologist constant inspiration to me and to so many broadcasters IN THE EARLY 1990S, THE PEOPLE OF WEST YORKSHIRE IN THE and music lovers. Part hippie, NORTH OF ENGLAND WERE “TREATED” TO MY VOICE ON THE AIR part punk he truly understood FOR A WHILE, PRESENTING THE EVENING SHOW. and shaped Triple R's place in Melbourne's counter culture. My show was a market leader: the Community radio, especially, offers He gave me my first show at main competition coming from a ‘shared experience’ in ways that Triple R as a teenager. I loved the BBC. I was the only presenter networked output from the capital his intelligence and wit. I learned playing songs from bands that cities can’t. That human connection so much about music from him people recognised. is most important when it is relevant capacity to spot broadcasting potential a fitting tribute to Stephen. There and I will NEVER forget TISM's to the listener. it was a good match for Triple R’s innate was a snippet of Stephen’s voice hilarious shenanigans in the My show was a unique listen: new style of radio. from a live phone interview from studio with him. The Ghost songs that people liked, and all the However, data shows that New York in the 80’s, and another news about their favourite bands. consumption of radio is wildly A couple of days after Stephen passed made unforgettable radio and of Stephen talking with Rowland S. different for different age groups, away there was an informal gathering we are all lucky to have heard All listeners needed was an FM Howard and Lydia Lunch on the Skull and on different devices. While of the tribe at the pub across the him for so long. Sending love to radio (available for around $20) in Cave. Serendipitously, Lydia was in 55+ listeners still almost entirely road from Triple R on Friday at 4pm, all family and friends at this sad their bedroom or car. They could Melbourne that week with her Dust time. consume live radio, a typical the Skull Cave timeslot. I might have listen for as long as they liked, and it and Shadows show, and an interview 25-year-old will enjoy nearly equal just imagined it, but there seemed to wouldn’t cost them anything apart had been lined up with Woody a amounts of on-demand content and be a tiny pause in the dappled winter from some batteries. month or so beforehand. There was live radio. sunlight across Melbourne at the Skull a little chat about ghosts, a relaxed Today, less than thirty years later, Cave hour, as if nearly 40 years and We need to be responsive to these and slightly shambolic swapping of ROBERT JAMES all these advantages for radio have generations of Triple R listeners all changing patterns of consumption, Lydia’s headphones in the studio live A man who really broadened my disappeared. and part of that is to consider the thought of Stephen at the same time. mind. I met him the day I bought to air (‘here take mine’ said Woody) New music is what YouTube and primacy of ‘live’: it’s increasingly my first Triple R subscription Woody McDonald came on air who and Lydia launched into a spoken Spotify is for. There’s little reason to less important. as a 16 year old. I was working had taken over the reins in the Skull word piece called ‘No Wave Now’. wait for the radio to play a favourite for three bucks an hour filling Perhaps our focus should be to Cave timeslot with his show, The Cave, It was perfect. song, when you can dial it up cars and checking oil and water produce the type of content that instantly. at a servo in Frankston after Spotify, Twitter and Facebook school. I had caught the train cannot: and to make that content For more on Stephen Walker visit the Triple R website: rrr.org.au Listeners who want to know what from frankston and then a tram Rhianna or George Ezra is up to can available wherever, and however, to the old St studios. follow them on Instagram or Twitter. our listeners want it. That can be on The volunteer on reception told AM/FM, but increasingly, should be him how far I had come to pay And they can listen on any device, as on other platforms too - from smart my subscription so he walked long as it has an internet connection, speakers, to podcasts and apps. TONY MOCLAIR LISA GREENAWAY me through the studios and from their effectively unlimited I believe that community radio, with The Ghost has walked with me So much wisdom and also excitedly showed me albums broadband connection or via their its unrivalled access to real stories every step of my radio career hilarity to remember. I don’t I needed to be listening to. mobile phone. and real people, stands to benefit since he gave me and Julian think there is anyone who As a 16 year old suburban lad Why, when you have access to all most from radio’s redefined future. Schiller a gig in 1992. The photo taught me more about radio, Einstürzende Neubauten was of this, would you care about the In this increasingly global world, it’s sums him up perfectly: forward about listening and being like something from some radio? community that binds us together - looking, iconoclastic and the present in it. When he invited dystopian industrial planet but communities of common interest as only man over 40 who could me to step into his shoes on I could not stop listening. Then I define ‘radio’ as not just being well as of locality. wear a flavour saver without the Wednesday midday timeslot there was ghost in the machine an AM/FM signal. Instead, radio is looking like a pretentious git. they were huge shoes to fill and where I discovered Kerouac, audio that is ‘a shared experience, Perhaps the hardest part of radio’s A great man of radio with an it was terrifying, but he was Burroughs and Ginsberg. with a human connection’. Radio is reinvention is to forget the past. By ever twinkling eye, a sage always so supportive. I’ll never People bandy around words like more than Spotify on shuffle; or a being nimble and making the most phrase and an ear that couldn't forget that early lesson - in "iconic" and " life changing" far smiling voice telling you the time of its local roots, community radio is be fooled. I'll be forever in his chutzpah, mainly. Love to readily, but they are totally with a station identity. in a great place to look ahead. debt. Walk tall, Stephen Walker. to all who love him - and we apt for our Nemesis are many. of Mediocrity. James has an online newsletter published weekly at james.cridland.net, and will be appearing at the CBAA Conference

10 CBX OCTOBER 2019 CBX OCTOBER 2019 1 1 WANT TO BE MORE INCLUSIVE AND REACH NEW AUDIENCES? Left: Rob Lawson, dedicated Radio Reading volunteer at Canberra’s 1RPH. Above: Radio Reading volunteer, Emma Ross, in Vision Australia Radio’s Perth studio. GET READING! Emma has a vision impairment.

Bek Pasqualini, Strategic Communications & Projects Manager, RPH Australia

COULD YOUR STATION PROVIDE ESSENTIAL INFORMATION RADIO PROGRAMS, LIKE READINGS FROM LOCAL NEWSPAPERS, TO SERVE As media dedicated to PEOPLE IN YOUR COMMUNITY WITH A PRINT DISABILITY? community, we have STARTING A RADIO READING SERVICE CAN DIVERSIFY YOUR PROGRAM real power to include GRID, AND ATTRACT FUNDING AND SPONSORS, NEW AUDIENCES AND people with disabilities VOLUNTEERS, INCLUDING MORE PEOPLE WITH DISABILITIES. in what we do, giving them a voice, access to information, and volunteer opportunities WHAT IS RADIO READING? REGIONAL RADIO READING Radio Reading Resources for Stations WHAT NEXT? members with low vision in Bathurst help community stations develop and surrounding areas. that can be life-changing. Access to information often informs Stations like 2MCE in Bathurst, have radio reading programs, empower ATTEND our co-hosted CMTO “Radio Reading was my first In turn, our services opinions and decisions, enabling full been broadcasting radio reading new audiences and welcome new MediaLab session - ‘Develop a Radio introduction to 2MCE and was the rely on community participation in society. But for many pro-grams continuously since the late volunteers. Reading program at your Station’ - at people, accessing printed material 1970s. the upcoming CBAA Conference 2019. ‘gateway program’ into the joys of support, on the passion can be difficult. Radio Reading Resources for community radio.” Station Manager, Others, like 8CCC in Alice Springs, Volunteers help new radio readers as ACCESS our Radio Reading Resour- Lisa McLean. of our volunteers, to Whether due to visual, physical or Radio 4NAG in Yeppoon, Trax-FM in well as people with disabilities wanting ces for Stations and Volunteers at create quality programs cognitive impairment, age or low Port Pirie, HopeFM in Esperance, Radio to volunteer at their local station. www.rph.org.au 8CCC’s popular RPH program ran for twelve years, to 2011. Now for our audiences. We literacy, print disability affects Goolarri in Broome and Harvey’s 6HRV, SEEK FUNDING for specialist Radio they’re starting a new radio reading around five million Australians, or began their RPH journey in 2019. hope our resources Reading programming via the program. 8CCC have lined up CMTO 22% of the population. inspire new volunteers, All are proud to be part of our growing DID YOU KNOW? Community Broadcasting Foundation RPH training, CBF funding and a especially people with RPH Radio Reading is the on-air live Radio Reading sector! In the 1970s when our services (CBF) at www.cbf.com.au partnership with a local disability support organisation. print disabilities, to get reading of newspapers, magazines RPH Australia is supporting regional began, they were known as SKILL-UP - The CMTO now offers and other publications that otherwise ‘Radio for the Print Handicapped’ stations to produce new, local Radio fully subsidised Radio Reading Trax-FM’s first radio reading program involved with community might be inaccessible to people with a or ‘RPH’. But in 2019, the term Reading programming, using our Presentation and Programming is also in partnership with a local radio. print disability. ‘handicapped’ is considered Standards for RPH Programming on and Access with Pathways courses. organisation. Papertalk is supported inappropriate and outdated by Community Radio. www.cmto.org.au by the Royal Society for the Blind Scott Black, Chair, RPH Australia Our radio informs, entertains and many in our community interest, SA to deliver readings of the local transforms. For our audiences, radio Learn more about our Regional so we don’t expand the acronym CONNECT with RPH Australia - newspaper via posted SD cards to can be life changing. Development Project at rph.org.au. ‘RPH’ anymore. We also now use subscribe to our e-newsletter and people with vision impairment. Their ‘person-first’ language, such as follow us on social media. section of my local community”. The We provide a voice for people with a new alliance with Trax-FM means “person with a vision impairment Newspapers on Air program started print disability and cater directly to RADIO READING RESOURCES their service can now be produced or blindness” instead of “blind in 2018 and has been so popular their information needs and interests. professionally and broadcast to RPH Australia has teamed up with person”. 2MCE’s first Station Manager, John the station expanded to three radio audiences right after the newspapers Our audience also includes ‘hands or the Community Media Training Martin, started a Talking Newspapers reading slots in 2019! Hills Radio now Nowadays we broadcast Radio are released. eyes busy’ people, like drivers, parents Organisation (CMTO) and Kim service in 1978. Over 40 years later, offers readings of two newspapers Reading programs and we serve at home, or retirees - anyone who Stewart, founder of the Ability Radio the program airs each weekday at Hills Radio’s Roz Lawson believes and a third program Relax & Enjoy people with a print disability. would benefit from being able to listen Project, radio producer and trainer, to 12 noon, produced by a dedicated “RPH programming provides a much- focusing on Australian people, places to printed information like local news. develop DIY guides for radio reading. group of volunteers for community needed service to an often-overlooked and events.

12 CBX OCTOBER 2019 CBX OCTOBER 2019 1 3 WILCANNIA IS A SMALL TOWN LOCATED WITHIN THE CENTRAL DARLING SHIRE IN NORTH WESTERN NEW SOUTH WALES. WILCANNIA RIVER RADIO (WRR FM 103.1) PROVIDES A VOICE FOR THE COMMUNITY AND IS A SERVICE WHERE LOCAL INFORMATION CAN BE COMMUNICATED. CBAA’S MEMBER SERVICES OFFICER, DANNY CHIFLEY, SPOKE WITH PRESENTER AND TEAM LEADER, BRENDON ADAMS, ABOUT HIS PASSION FOR THE WRR STATION AND ‘KEEPING IT ALIVE’.

How long have you been involved 2018 Nations of Origin where our kids Recently, we facilitated NAIDOC 2019 with Wilcannia River Radio? represent their proud Barkindji nation by having a ‘Day in the Park’ where we had various activities, bands, I started as a broadcaster in 2011 for and identity playing various sports entertainment, laser tag, jumping two years. I left in February 2013 and against other NSW Traditional Nations. castles and horse riding. moved to Katoomba where I was Locally we run various community contracted to do Traditional Dance at functions such as ‘Unity for the Being the focal point for the the Waradah Aboriginal Centre. My Community’ where we bring service distribution of clean water to the family moved back to Wilcannia and community is obviously a huge providers and local community luckily in October 2015, I resumed responsibility – how has the station together for a day of entertainment my position at WRR. In 2018, I was dealt with this responsibility? promoted to Team Leader. and activities. We are proud to say we were What first drew you to the station? We help promote and run holiday instrumental in bringing everyone programs with our own Regional together to support our community I was one of the first radio trainees for Enterprise Development Institute and each other. The partnerships we 4K1G in Townsville and completed an Ltd (REDI.E) such as Remote School have developed are growing stronger Associate Diploma in Media Arts as Attendance Strategy (RSAS) and the and the radio will continue to network well as djing in an Aboriginal nightclub WINGS Drop-In Centre. with charities like Dignity Water and known as The Murri Club - I have always loved my music. Whenever I listen to music, I especially love the meaning or fact behind the song. My children used get angry at me when I would see them singing along to a song and I’d end up asking if they knew what they were singing about. They would say “can’t we just enjoy the song?”. My fourth eldest once yelled at me “Why don’t you

Image courtesy of Brendon Adams just go on the radio and tell everyone else!”. The station is broadcasting great live and local content to Wilcannia and surrounds, but your commitment to the community extends far beyond this – what’s been happening in the last year or so where you’ve had to go above and beyond in your service to the local community? Apart from having the best music, especially the 80s, and the Deadliest DJs, we are proud that we have the community interest in our hearts.

Every DJ has a special interest within Image courtesy of Brendon Adams community and have facilitated a variety of programs. Danny Chifley, Member Services Officer, CBAA We have given close to 10,000 boxes We also have provided opportunities for our youth like facilitating the 2017 and of water to our community.

14 CBX OCTOBER 2019 CBXCBX OCTOBEROCTOBER 20192019 11 5 5 REDI.E. Businesses such as Coles, they wouldn’t have it any other way. and Elders coming to the station to Fine Craft Australia and Woolworths I should also include we get support say positive things and support us. helped provide businesses the water from other local organisations such This was an enormous feeling that during the national disaster time as REDI.E’s Community Development we can’t express but we are very Developments in DAB+ with the Baaka (Darling River). Program (CDP) and REDI.E RSAS thankful what we mean to them. teams as well as the kids from the The devastation of the Baaka had school helping to deliver. Where do you see the station a large impact on our community heading from here? Digital Radio Broadcasting culturally, environmentally, socially The station has obviously done We are humble and we would and especially on health. a lot for the community, but this Rowena McGeoch, Digital Radio Project Program Coordinator, CBAA works both ways - how important not be where we are now What we do helps a little for the has the contribution made by the without the support from our families. We know how important it is community been to the station? managing organisation REDI.E because we live it every day and every and organisations like CBAA, First DIGITAL RADIO WAS INTRODUCED IN AUSTRALIA IN 2009, AND THE INCLUSION OF COMMUNITY RADIO A great example of how the station DJ has a personal involvement. It has Nation Media Australia and CMTO. BROADCASTERS WITHIN FEDERAL GOVERNMENT FUNDING SUPPORT FOR INFRASTRUCTURE AND has impacted the community is when impacted on us emotionally and I am But I especially want to shout out to TRANSMISSION WAS A MILESTONE FOR THE SECTOR. SECTOR LEADERSHIP AND PLANNING ENSURED THAT we got behind the 'Media Matters' proud of my team for their dedication. other stations who have reached out COMMUNITY SERVICES WOULD BE A PART OF THE DIGITAL RADIO FRAMEWORK, INCREASING THE DIVERSITY We have community coming to the campaign that was being facilitated to us - 3KND, 6DBY, Rebel Radio, by First Nations Media Australia. We OF SERVICES AVAILABLE ON FREE-TO-AIR RADIO PLATFORMS AND WEAVING COMMUNITY RADIO INTO THE station for water and seeing that little Koori Radio, Cherbourg Radio, ABC FABRIC OF THE AUSTRALIAN DAB+ LANDSCAPE. relief on their faces makes us feel like went into the community to talk to Broken Hill, 2 DRY FM, 2BH and them about why media matters to we are doing good work. CAAMA. The biggest appreciation is Fast forward to the present and in these areas include broad general The CBAA Digital Radio Project them. Not only were people holding our listeners who have kept us here I am proud that at times the workers signs of support for the station, but digital radio continues to develop and geographical services, RPH radio establishes, coordinates and supports will deliver boxes to some families they wanted to do videos to express I think I would like to see the expand. Radio broadcasting maintains reading services, Christian, Ethnic and community digital radio services who can’t come to the station. I themselves. We had many members station have its own legacy, both a strong audience with Australian specialist arts and music services, as nationally, and in addition to know it takes a lot out of them but of the community - youth, adults in the community and nationally. industry research indicating over 62% well as the Radio Larrakia Indigenous implementing new DAB+ community of all audio listening in any form is to live service in Darwin, and deeming planned services, is also currently upgrading radio services. 37 eligible community by the Australian Communication and all metropolitan services with next stations deliver 42 DAB+ digital radio Media Authority (ACMA) for the Edge generation encoder equipment. Check out the Wilcannia River Radio 103.1FM Facebook page to learn more about the station services across the metropolitan Radio youth service in Hobart. The CBAA is committed to sustainable and their work in community licence areas of Brisbane, Sydney, Community stations utilise the DAB+ digital solutions for community Melbourne, Adelaide and Perth. digital broadcast platform in a variety broadcasters and has recently made a Digital radio listening has now tipped of ways. Some simulcast their FM/AM submission to the ACMA consultation over 30% in these locations making it services with improved audio quality on The Future Delivery of Radio a significant part of the radio listening and reception benefits, and other Services in Australia, outlining the audience. metropolitan stations have developed ongoing focus on broadcast delivery New community digital radio services unique digital radio services and and planning, including the digital are underway on DAB+ across programs. Digital radio technology broadcasting platform. Canberra, Darwin and Hobart with also supports time-shifting and digital radio expanded to all capital hybrid approaches to programming, cities, and further planning for as well as collaborative broadcasts regional areas. Multiplex transmission and content exchange. Community For further information infrastructure and service networking services have been early adopters on digital radio email has been implemented, and stations of the service and programming the CBAA Digital have been busy installing station- information data capabilities of the Radio Project at based digital radio equipment and digital platform, and leveraged data [email protected] preparing service and programming for station promotion and fundraising or read cbaa.org.au/news data. New DAB+ community services activities.

of all audio listening in any of all audioDigital listening radio in any of all audio listening in any form is to live radio services. form islistening to live radio has now services. form is to live radio services. tipped over to 62% 37 of all audio listening % eligible community Australia’s leading broadcast supplier and integrator is Agile. in any form is to live stations deliver 42 DAB+ 1300 656 958 I [email protected] I agilebroadcast.com.au radio services 30 digital radio services

16 CBX OCTOBER 2019 CBX OCTOBER 2019 1 7 me, despite the fact that there are so the community. They help PBS grow many other avenues for music lovers stronger every day, and without them to explore new music. PBS is still as there would be no PBS. relevant and as important as ever. You’re well connected to new Australian Where do you see PBS’ place in that music – tell us how CBAA’s Amrap scene? works for you at PBS PBS is a flagship of the music scene Amrap and AirIt are great instruments in Melbourne, given the historical role for musicians and broadcasters alike. it has played in promoting under- So many of the musicians and label represented music. At a time when managers I deal with speak highly of music lovers are increasingly turning how Amrap has helped them attain to mixes and playlists provided by more exposure and airplay. This also on-demand music services such Pictured: Firas Massouh, Music Director, PBS clearly makes a positive impact on as Spotify, SoundCloud and Apple Music, PBS is poised to keep growing, how artists organise gigs and tours; largely due to the strength of its it encourages them to evolve as approach to curating unique content. musicians, to move throughout the I believe that PBS’ community ethos country and to influence other artists. instils both a sense of belonging and Amrap is a great contributor to this uniqueness that must be preserved culture. and strengthened. It is an exciting time for PBS! What makes an Australian music show on community radio so important? Australian musicians are connected At a time when to their communities, cities and landscape, and know how to tell music lovers are stories in a quintessentially Australian, increasingly turning funny, whimsical and sometimes sardonic way. I have great faith in to mixes and local music precisely because I think Australian musicians know how playlists provided by to translate the ‘particular’ aspect on-demand music of their experience into ‘universal’ storytelling. In broadcasting, this services such as encourages a much-needed free Spotify, SoundCloud AMRAP exchange of knowledge amongst human beings and I believe this is and Apple Music, ultimately at the very basis of the PBS is poised to keep politics of compassion and empathy. growing, largely due What does it mean to be a volunteer at to the strength of its a community radio station? approach to curating Firas, you’re the Music Director for PBS provides a wealth of content Q&A PBS 106.7 FM as it hits 40 years of pertaining to some of the best music unique content. broadcasting. There’s so much history in the world, and through music it surrounding the station – how do you pays homage and contributes to Andrew Khedoori, Manager, CBAA's Amrap view the station as it operates today in community. This is the direct result Tell us how PBS is celebrating 40 years a very different environment for music of the efforts of a group of dedicated on air CELEBRATING 40 YEARS OF BROADCASTING MELBOURNE’S PBS 106.7 FM HAS BECOME THE and broadcasting? volunteer announcers who live and One of the most exciting manifes- STAPLE SOUNDTRACK FOR ANYONE LOOKING TO PLUG INTO THE CITY’S AMAZING LIVE breathe music. Equally generous and tations of our celebration will come MUSIC SCENE AND SO MUCH MORE TO ITS DEVOTED LISTENERSHIP. A GREAT EXAMPLE OF I have been Music Director at PBS giving are the volunteers behind the in the form of a commemorative book COMMUNITY RADIO AS A CULTURAL BEACON, CBAA’S AMRAP SPOKE TO TWO OF THE PBS since July 2018, and I can honestly say scenes; those who work at reception, in which PBS’ history will be collated TEAM FOR THEIR PERSPECTIVES ON COMMUNITY RADIO FROM DIFFERENT ANGLES: MUSIC it has been one of the most enriching in the music library, in production or DIRECTOR FIRAS MASSOUH ON HOW THE STATION REPRESENTS AUSTRALIAN MUSIC AND and fulfilling periods of my life. Many social media, or those who help us in print and made available to the SOCIAL MEDIA MANAGER KURT ECKARDT, WHO ALSO PLAYS IN MELBOURNE DUO HEARTS years ago, tuning into 106.7FM played out with running our many events and public. The book will feature rare and AND ROCKETS. a big part in my music education radio campaigns throughout the year. previously unseen photos, posters and catered greatly to my musical On top of their knowledge, wisdom and other historical artefacts that curiosity. This is no different today, and skill, they bring in with them their capture the rich and diverse history of for myself and for many others around own connections and relationships in the station and our music community.

18 CBX OCTOBER 2019 CBX OCTOBER 2019 1 9 AMRAP AMRAP Q&A Q&A

Kurt Eckardt, like many people involved in community radio, is also a musician, with his band Hearts Kurt, what are some challenges you’ve get our music out there, especially The Amrap reports are amazing! and Rockets as well as a solo project, Astral Skulls. Kurt’s at the coalface of Melbourne’s live music faced as an independent artist getting when we’re planning a tour. Receiving a list of programs and scene, playing its stages and working at PBS where he’s a part of helpingPower released Australian this artists year, fromwe asked all your music out to new audiences? stations that have downloaded our It’s an opportunity to tell people what over the country get heard. With Hearts and Rockets’ new album latest single gives us an opportunity Kurt for his perspective on community radio and CBAA’s Amrap. The age old question! Without the you’re really about. It’s not the hard

Pictured: Hearts and Rockets to do a few things. Firstly, we know support of a major label or money for sell - it’s a direct platform to speak who to send music to next time we a publicity campaign, you often feel to the community that’s going to go release something! Secondly, we get a like you’re just throwing things out into out that weekend and spend $10 on a the ether. There’s no way to know if show. Hopefully yours! better idea of places that will be worth anyone’s even listening to your music, visiting if we organise a tour. Thirdly, How has CBAA’s Amrap played its part let alone like what you’re doing. Even we know who to thank. Every play for Hearts and Rockets in accessing a means a lot. booking shows can be difficult if you wider audience? don’t have a following. But if you can How does community radio provide the We’ve had such a good experience get some airplay on community radio, network you need as an independent with Amrap. Lots of program makers you’ve got somewhere to start. artist to keep producing music? in Melbourne and beyond have Why is community radio so important discovered our music through Airit - We’ve been so lucky to make contacts to Australian musicians? we love getting the reports and seeing through community radio presenters Community radio is the great leveller - that our single has been downloaded and producers around the country there will always be someone looking by someone in Darwin and someone that have helped us in everything from to find the next new band from their in Fremantle and someone in Coffs organising tours, suggesting venues town. It isn’t merely a platform to gain Harbour! We also took advantage of and line ups, promoting shows, and more listenership and for your music to the CD Mailout Service with our debut helping us get supports with touring album, Dead Beats, and it was a super- be shared more widely, it feels like the bands when they come to Melbourne, cost effective way for us to reach a lot main vehicle for indie bands to become plus offering us interviews on their of stations that may not have heard of sustainable. We’re particularly lucky programs when releases come us otherwise. in Melbourne as PBS, 3CR and Triple R around. Knowing people are playing are so entrenched in the music scene, How have you built on the results and enjoying our music across the but we absolutely depend on regional working with CBAA’s Amrap has given country gives us the inspiration to stations, and interstate ones, to help the band? keep going.

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20 CBX OCTOBER 2019 CBX OCTOBER 2019 2 1 Getting the Digital Fundraising Tips from Message Across Google News Innovation Challenge Winners IAN HAMM Victoria Rouse, Senior Manager Business Development, CBAA

PRESIDENT, COMMUNITY BROADCASTING FOUNDATION IN MARCH 2019, THE COMMUNITY BROADCASTING ASSOCIATION To get started, here are some of the CBAA’s top tips for OF AUSTRALIA (CBAA) WAS digital fundraising: THE COMMUNITY BROADCASTING FOUNDATION (CBF) IS DELIGHTED TO WELCOME IAN HAMM AS PRESIDENT. NAMED ONE OF 23 WINNERS IN IAN KINDLY SHARES HIS EXPERIENCE, HIS MOTIVATIONS BEHIND VOLUNTEERING IN NOT-FOR-PROFIT THE GOOGLE NEWS INITIATIVE ORGANISATIONS AND HOW HE HOPES TO SUPPORT THE FUTURE OF AUSTRALIAN COMMUNITY MEDIA. (GNI) ASIA PACIFIC INNOVATION CHALLENGE. MAKE IT EASY What inspired you to join the community, I understand the The biggest challenge, as I see it, 1 You already know who your donors are – they are your listeners, local Community Broadcasting importance of media that helps to is an economic one and its impact The CBAA’s pitch for the Google businesses and supporters of your station, but how easy is it for them Foundation? preserve and celebrate culture. on sustainability. Despite being News Initiative Challenge focused to donate? People want to give without any hassle so make your predominately volunteer-powered, on developing station fundraising donate button easy to access from your website and social channels. I’m a passionate listener of The notion of commitment to revenue through digital philanthropy. there are still costs, and these costs Even better, with the CBAA’s fundraising platform, once a donor has community radio, regularly tuning in community above the individual is Selected from 215 applicants across are not shrinking. We have to seek given, it takes just one click to donate again. to connect with my local community a fundamental pillar of Aboriginal the region, the CBAA was one of in the western suburbs of Melbourne. culture and society. It’s something ways to secure long-term diverse only five Australian winners. I have an appreciation of the art you just ‘have’. So, it’s not a great leap financial support for community involved in radio broadcasting from for me to see the importance and media, so that things like new Despite over 20% of sector income my brief appearance on my local positive impact of the community technology can be engaged and being raised through fundraising, FIND OUT WHY DONORS SUPPORT YOU six in 10 community radio station station Wyn FM, broadcasting the media sector as a whole. operating costs can be met. 2 We all think we know why our listeners tune in to our station, but the websites do not have a donate Western Regional Football League. truth is, how often do we ask? During funder drives ask listeners and function on their website. With I hope my background in governance, donors to tell you why they support your station and reinforce that I’ve always admired community online giving growing rapidly across long-term sector development message on-air. The answers might surprise you! media’s power to give a voice and experience in government Australia, digital donations are a key to ordinary people in local organisations will help us collectively growth area for income generation communities, on things that navigate the future as community in community broadcasting. matter to them. It is a critical part I heard a saying media evolves. MAKE IT PERSONAL of a healthy society, and I believe As part of their Google News when I was 12 years Initiative win, the CBAA has this sense of connection is more You’ve been actively involved in 3 Already have a donate function on your website? Personalise the developed a digital fundraising important than ever. Community old, “There are no community causes for more than 30 process by suggesting unique amounts per donor based on the last platform for the community amount donated and pre-fill forms with their data, making giving radio and television provides great men. There years. What continues to spark your an avenue where the stories of broadcasting sector in partnership even easier. passion for making a difference? Australians can be shared, and are only ordinary with Australian fundraising experts people are given access to reliable I heard a saying when I was 12 years GiveEasy. To find out more about men who, through the CBAA’s fundraising support, news from a local perspective. In old, “There are no great men. There a time of rapidly changing media circumstances, are contact [email protected] DOUBLE YOUR IMPACT THROUGH are only ordinary men who, through MATCHED GIVING and uncertainty surrounding the forced to meet great circumstances, are forced to meet 4 authenticity of news, independent great challenges.” I hope as President The Google News Initiative Matched giving is an exciting way to make you double (or triple!) community media is more important challenges. of the CBF, I can apply what I have Innovation Challenge is your donations. Boost listener donations by asking a local business or than ever. learned from other great leaders to Google's global effort to work long-term supporters to match donations up to a set amount. Donors with the news industry to help are excited their donation will be matched to make more impact. Has your Indigenous heritage What do you believe are community support the long-term development journalism thrive in the digital shaped your passion for community media’s greatest challenges? and sustainability of this important age. Through rounds of regional involvement? community institution. I’ve worked In my view, the greatest challenge funding, the GNI Innovation in community causes for more Community media is one of few for community broadcasting is not Challenge empowers news than 30 years because I want to SAY THANK YOU formats supporting the sharing of technology. Technology change has innovators from around the make a difference. I consider this 5 After your campaign has finished, make sure you say thank you to culture and identity – something happened since the commencement world to demonstrate new everyone who has supported the station. Build relationships with that I believe is overwhelmingly of broadcasting in the early 20th opportunity to help community thinking in online journalism your donors outside of campaign time and you’ll have an army of important. As a Yorta Yorta man century and will continue to do so. media as President of the CBF an and the development of new and someone passionate about honour. publishing business models. supporters the next time you’re fundraising on air.

22 CBX OCTOBER 2019 CBX OCTOBER 2019 2 3 4 Building Strong Stations: RESOLVE THINGS EARLY While it’s important to document complaints, keep a log, and respond to them as per the Community Radio Broadcasting Codes of Practice (the Codes), what’s equally important, is resolving complaints early. EFFECTIVE AND EFFICIENT COMPLAINTS HANDLING Wherever possible, it’s good to try and resolve complaints when first received – perhaps it’s as easy as making an apology or explaining a misunderstanding. If it can’t be resolved that easily, it’s still important to acknowledge that Jon Bisset, Chief Executive Officer, CBAA you received the complaint as soon as practically possible, with a rough timeframe for a full response. While the Codes do allow 60 days for stations to formally investigate and respond to complaints, if you can resolve the complaint quicker, then great! If it’s going to take closer to 60 days, keep the complainant informed with open, COMMUNITY RADIO STATIONS ARE COMMUNITY SERVICES – AND SHOULD BE SAFE PLACES FOR ALL MEMBERS transparent communication. And if something gets delayed – just let them know. Managing expectations throughout the process can help the complainant feel at ease and have trust in the process. OF EACH COMMUNITY TO COME TOGETHER. BUT SOMETIMES SITUATIONS CROP UP THAT CHALLENGE THIS SOCIAL COHESION, AND IT’S HOW WE HANDLE THESE THAT CAN INFLUENCE OUR STATION’S CULTURE, PEOPLE’S WELLBEING AND STATION ABILITY TO BROADCAST. 5 Sometimes complaint LEARN TO BE ACCOUNTABLE handling doesn’t quite Community radio stations 1 Community radio stations must keep a log of complaints received go the way you had hoped for, and it escalates should also be safe and effective ASSESS HOW YOU ARE as per the Codes. Not only does this help you meet your regulatory places for people to be able to to the Australian CURRENTLY HANDLING obligations, but you can also review these complaints to see if there make complaints – whether it’s are patterns about on-air content or a specific program, management Communications and Media Authority COMPLAINTS a volunteer about something 3 or committee communication style, or anything else. (ACMA). Received correspondence they’ve experienced at the station, The Australian Charities and Not- from the ACMA? Let us know! ENSURE YOUR PROCESSES Analysing complaints will allow you to adapt and respond to your a board member in regard to for-Profits Commission (ACNC)’s We are here to help – call our Station community’s changing needs to ensure you are continually delivering processes of the board, or a Complaint Handling for Charities ARE OBJECTIVE AND FAIR Support team members on what is best suited. 02 9310 2999. listener about something they’ve and Not-for-Profits policy Each complaint should be treated heard on air. Many complaints template outlines that an effective with integrity, and in an unbiased, happen because station/mana- complaint handling system must objective and fair way. gement expectations haven’t embrace the principles of fairness, been set out clearly, decisions accessibility, responsiveness, It’s also important to be clear have been poorly communicated, efficiency and be integrated into about who complaints can or information isn’t shared in a station culture. be directed to. This helps the reasonable period of time. complaint reach the right person, but also sets clear standards FINALIST Better complaints handling will: about objectivity and fairness. • Save your station time and 2 It’s also important to ensure that resources; MAKE YOUR COMPLAINTS any conflicts of interest (actual or perceived) are managed • Ensure you maintain a stellar PROCESSES TRANSPARENT 2018 reputation in your community; responsibly. Your complaints Are your complaints policies and handling policy should outline • Provide you with the information easily accessible who the complainant can turn to. knowledge to improve your by volunteers, members, board station’s service; members and staff? Is there At most stations, many complaints accurate information about would go to the Station Manager, • Build better relationships who people can turn to? Is this President/Chair, or designated within and outside the station; information on your website, Complaints Officer – but what and easily understood, and discussable if the complaint is about that • Empower your volunteers and with the people responsible for person? Make sure that the person staff to resolve issues fairly handling complaints at the station? handling the complaint is different and efficiently. from who the complaint is about, Having the right information on and that your policy outlines this. Here are five tips for effective your website, available at the For example, your policy states complaints handling. station and easy to understand that a complaint about the Station makes complainants feel more The RØDECaster Pro is a revolutionary solution for podcasting, live streaming Manager should be directed to the and broadcasting. Support up to four studio microphones and three mix- comfortable about making Chair/President instead. minus channels (including Bluetooth and USB). Integrated sound pads and complaints and ensures station legendary Aphex processing. And the latest 2.0 firmware unlocks a host of accountability. broadcast-ready features including auto monitor-muting, producer comms channel and complete show recall.

24 CBX OCTOBER 2019 CBX OCTOBER 2019 2 5 COMMUNITY RADIO NETWORK PROGRAM GUIDE OCTOBER 2019 : CRN-1 National Radio News (4 min) on the half hour from 06:00-09:00 and every hour from 09:00-19:00 Mon-Fri, and on the hour from 06:00-12:00 Sat-Sun BBC World News (5 min) at 00:01 & 05:01 MON TUE WED THU FRI SAT SUN

00:01 BBC World News Out of 00:06 Global Village The Bohemian Beat Jam Pakt Under African Skies Pop Heads Amrap Radio Tecka’s Rock & Blues Program Show 00:30

01:00 Indij Hip Hop Show The Tiki Lounge pt 1 New Releases Show Roots n Reggae Definition Radio Live Delay the Box Show 02:00 Jazz Made in Aus- The Tiki Lounge pt 2 New York Jazz A Jazz Hour The Breeze Contact! Beale Street Cara- tralia van

03:00 The Phantom Hot, Sweet & Jazzy Let The Bands Play In a Sentimental Aussie Music Weekly It’s Time Dancer Mood

04:00 Three Chords and Spotlight Off the Record Beale Street Cara- Dirt Music Fine Music Live Bluesbeat FELICIA FOXX the Truth van

05:01 BBC World News

05:06 Good Morning Country (live) The Folk Show The Phantom Dancer The best in country music to kickstart your morning KOORI RADIO 06:00 Incorporating Rural Livestock 05:30 & Rural News 06:05 Saturday Breakfast Countryfolk Around (live) Australia (live)

07:00 up so many opportunities for me. FELICIA FOXX IS THE REALEST TIDDAH OF SYDNEY, BALANCING 08:00 HER ROLE AS THE FIRST NATIONS QUEEN OF OXFORD STREET I was asked to host the opening of CONVERGE; First Nations Media WITH HER ROLE AS THE PRESENTER OF MAKING TRACKS, WEEKDAY 09:04 Alternative Radio WorldLink The Why Factor Dads on the Air Vision Australia Real World Gardener In a Sentimental AFTERNOONS ON KOORI RADIO 93.7FM. National Conference in 2018 because Hour Mood of the high energy persona I have This Way Out Beyond Zero New Beginnings I’ve been with Koori Radio since way From the format of his show, his drive, when I’m on air. It's also instigated 10:04 People Fixing The World Live In The Room Anarchist World Wellbeing Little Fictions Dirt Music The Bohemian Beat This Week (live) back in the day. My older cousin used the meticulous planning of content many other opportunities outside of 10:32 All The Best Inside Motorsport/Recorded Live Accent of Women to work on outside broadcasts and and the rich personality that he community radio, like I'm currently 11:04 Repeats or Music Repeats or Music Repeats or Music Repeats or Music Repeats or Music Overdrive Heard it Through the Grapevine as part of the Young, Black & Deadly would bring to making the show his being mentored by noted television show. I’d take days off school to own - everything he does inspires me and radio personality Yumi Stynes. The Fourth Estate On the Money come into Koori Radio to broadcast, to want to be a better broadcaster. Best of all, my role on Koori Radio 12:04 Reports and Segments: Rural News 12:05, Rural Livestock 12:09 Arts Alive Hot, Sweet & Jazzy has meant that I’ve met so many More Civil Societies/Overdrive because I felt like I belonged behind 12:30 N. Indig. News Review Living Planet WINGS Spectrum Just as I've been influenced by News/Q-mmunity Network News the microphone and it allowed fabulous people from all different people on Koori Radio, my role has 13:04 Fierce Listen to Older Voices Extras 1 Cinemascape Women on the Line The Mike McColl Three Chords and me to make my persona more walks of life which has allowed me allowed me to be an influence to Show (live) the Truth visible. Every single day, I can't to be more active in the community. the community. I love to hear back 13:32 Fair Comment Accent of Women Lost in Science Pregnancy, Birth & Beyond wait to get behind the mic! I'm from listeners, but one response Every day on Making Tracks is a also a high profile Drag Queen and 14:04 Let the Bands Play Roots n Reggae Extras 2 Jazz Made in Aus- Dirt Music Recorded Live that had me in tears was from Mi- highlight! When I receive calls or Show tralia the feeling I get when I’m in drag Ultima Thule kaisha Masella the 2019 National messages from listeners of the show, is the same when I’m behind the NAIDOC Award recipient of the knowing I have such a passionate 15:04 Repeats or Music Repeats or Music Repeats or Music Repeats or Music Repeats or Music mic — unstoppable, empowered Youth of The Year, and also the first listener base tuning in each and and proud. Indigenous scholar to make it into every day to hear me and my music 16:04 Arts Alive Primary Perspec- Diffusion Under African Skies Earth Matters Bluesbeat Babylon Burning selections, it overwhelms me. tives Community broadcasting and Koori the Clive Davis Institute of Recorded 16:32 All the Best Zed Games Radio mean so much to me as it Music at New York University. I I understand how much Koori Radio 17:04 The Wire – national independent current affairs (live) A Jazz Hour Off the Record allows us to tell our own narratives interviewed Mi-kaisha on the eve means to the community. It’s our 17:30 17:30 QLD; 17:35 ACT/NSW; 17:40 TAS/VIC; 17:45 NT/SA; 17:50 WA and gives us a platform for our of her New York adventure, and media and it matters that we are National Radio News state-based bulletins: deadly, talented mob no matter to hear her say she considered covering issues on Indigenous 18:04 The Phantom Radioactive Stick Together Global Village Three Chords and Top of the Pops Concert Hour what industry they are in — it’s an me to be an inspiring, young and Dancer the Truth people from our own perspective. 18:32 Real World Gardener Jailbreak opportunity for us to be the authors courageous leader, not only for I personally think the community of our own destinies. the Aboriginal community but 19:04 Phil Ackman Current Service Voices New York Jazz Word For Word Pop Heads Jam Pakt pt 1 Fine Music Live tunes in to Koori Radio to hear Affairs also for the LGBTQIA+ community. Think: Stories and Jam Pakt pt 2 Everyone here at the station is so the truth in our peoples and most Her comments completely blew Ideas passionate and inspiring! A special definitely to hear all the talented Jam Pakt pt 3 me away. shout-out to Grant Maling (former FAboriginal souls who are out there 20:00 It’s Time Democracy Now! Spotlight Definition Radio Live Delay Hit Parade of Koori Radio breakfast host) who has Hosting Making Tracks and being smashing stigmas and breaking Yesterday always been a massive inspiration. involved with the station has opened down barriers in any industry. 21:00 Aussie Music Weekly The Breeze Amrap Radio The Folk Show Urban Meltdown Roots n Reggae The Tiki Lounge Program Show Remix pt 1

Felicia Foxx presents Making Tracks, 3.00pm – 6.00pm weekdays on Koori Radio 93.7FM 22:00 The Cut Sub-sequence 45RPM Side A Chimes Babylon Burning Off The Record The Tiki Lounge Remix pt 2 45RPM Xtra

23:00 New Releases Show Beale Street Caravan 45RPM Side B Contact! Indij Hip Hop Show Aussie Music Weekly Chimes

26 CBX OCTOBER 2019 CBX OCTOBER 2019 2 7 CRN is supported by the Department of Communications and the Arts via the Community Broadcasting Foundation - cbf.com.au Reach new listeners

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