Role Description - Quality Assurance Consultant (Salon)

About Urban Company At Urban Company, we are changing the way the world experiences home and personal services. We have made the experience of buying these services just like taxi hailing companies ride - select, schedule, book and a high-quality professional come to you to provide a standardised, high quality and fixed price service. The following are our large categories - salon, spa & makeup services, appliance repairs, home maintenance & repairs, fitness & health at home, packing & moving, home painting and improvement. Since our launch in 2014, we have built a network of 50,000+ trained service professionals and served over three million customers across major metropolitan cities of , Abu Dhabi and Dubai.

Founding Team & Investors Founding Team:

• Abhiraj Singh Bhal: BCG, IIM , IIT • Varun Khaitan: BCG, Qualcomm, IIT Kanpur • Raghav Chandra: , University of California Berkeley

Investors: Accel Partners, Saif Partners, Bessemer Venture Partners, Vy Capital, Trifecta Capital, Family office of Mr. Ratan Naval Tata.

Company’s Vision Urban Company’s vision is to empower 1 million+ service professionals to become microservice entrepreneurs. Through providing standardized branding, training and consumables, Urban Company aims to help service professionals become more organized and multiply their earnings by at least 1.5 to 2x. Urban Company currently serves approximately 300,000 customers every month, for a variety of their home services needs. After a successful launch in UAE (Abu Dhabi and Dubai), we are now launching in Australia and Singapore, aiming to bring a full bouquet of service including cleaning, maintenance & repairs, salon, spa and massage.

Job Responsibilities of Quality Assurance Consultant (Salon) Over the next three years, Urban Company aims to be synonymous to home services in Singapore. We are a high growth company and a fast-moving organisation. The real growth for us happens when the word of mouth is extremely strong, and the business is growing organically. This only happens when the quality of service rendered to the customer is of extremely high quality. Hence, the role of the quality assurance consultant, as part of the pioneering team, becomes critical as he/she will define the quality that we offer.

• Train Beauty Therapists on a range of beauty treatments including nails, waxing, brows and lashes. • Deliver salon training to new and existing Beauty Therapists. • Assess Beauty Therapists and provide feedback and suggestions for additional training requirements/hiring decisions. • Analyse resource requirements and help schedule hiring and training accordingly. • Review and provide inputs to build and update training manuals, training calendars, prepare lesson plans, and select training aids. • Find ways to improve our service based on customer feedback. • Conduct performance appraisals of therapists, monitor and report performances, and motivate therapists. • Development and implementation of new beauty treatments, provide inputs to keep the beauty menu current. • Maintain training reports and help in operations. • Work with the category head and business development team to define quality benchmarks for salon as a business.

Job Requirements of Quality Assurance Consultant (Salon) • Singaporean nationality/PR is a must • Certification in beauty training/profession/industry accreditation preferred • Professional Experience as a trainer of 2+ years • Prior experience in operations related to the Salon industry is a plus