EVENT SNAPSHOTS BEST STAY 2018 www.beststayevent.com | Rixos Libertas | Nov 8-10

Organised by: Watch Best Stay VIDEO EVENT SPONSORS & PARTNERS Event snapshots WHO CAME TO

The fourth edition of Best Stay event was again held in a new location, in Dubrovnik, on Nov 8-10. With new formats and focus on BEST STAY 2018? new trends in tourism, Best Stay attracted more than 250 attendees, including leading representatives of the following companies: The Chedi Luštica Bay, Bluesun Hotels & Resorts, Falkensteiner Resort Borik, Courtyard by Marriott City Center, Dubrovnik Riviera Hotels, Lešić Dimitri Palace, Hotel Monte Mulini, Hotel Bellevue, Mali Lošinj, Hotel Gotham, Hotel Mepas, Kempinski Palace Portorož, Maistra, AccorHotels, Radisson Blu Old Mill Hotel, Rixos Libertas Dubrovnik, Valamar Riviera, Julius Meinl, Importanne Hotels & Resort, Samsung, Crowne Plaza Belgrade, Sheraton Dubrovnik Riviera Hotel and many others. The main topics of the event included education for tourism professionals, new and innovative ways to enhance the guest experience and top revenue trends. Specific areas of the conference programme were dedicated to rewarding guests and staff, finding and mastering the niche market as well as attracting and retaining talent in hospitality. At Best Stay 2018, we focused on stories about real people, real life examples, real problems and how to solve them. The spotlight was on case studies from Maistra, Valamar, Kempinski, Do&Co Group and many more, who shared their secrets to success.

ATTENDEES Best Stay 2018 event had an international character, as attendees flocked to Dubrovnik from the whole Southeastern Europe region and further in Europe, the UK and US. Although most attendees were from , the event attracted over 40% of attendees from Slovenia, Serbia, Bulgaria, Montenegro, Italy, Germany, Austria, , Netherlands, USA, Denmark, Poland, Turkey, Spain, Switzerland, Thailand and UK.

COMPANIES WHICH JOINED US COUNTRIES HOTEL ICT PRODUCT/SERVICE OTHER BEST STAY 2018 47% 32% 10% 11% ATTENDEES WERE FROM

More than 75% of our attendees rated the event organisation of “Best Stay 2018 was a great success, and event well worth Best Stay 2018 as attending. It is well organised, managed, and covers a range EXCELLENT!* of topics with some top quality *Results of the feedback form speakers in attendance.” from Best Stay 2018 - speaker, General Manager, Hotel Gotham, United Kingdom WHO CAME TO BEST STAY 2018?

A1 Hotel Mepas Multilink Accor Hotels Hotel Monte Mulini, Maistra Nativa Media Adria Electronic Hotel More Nektar Natura Adriatic Properties Hotel Park Split Nove Vibracije Adrinet / Ruckus Networks Hotel Prag Oaky Ailleron Hotel President Onity - UTC Climate, Controls & Security Amadria Park Hotel’s Touch OTA Insight Aman Sveti Stefan Hoteli Njivice Park Hotel Aruba (a Hewlet Packard company) Hoteli Živogošće Pipi & Dalmacijavino Asseco SEE Hotelska grupa Budvanska rivijera Posthotel Achenkirch Badurini Hoteza Praktikum sustavi Bernarda HR Partners Montenegro Profil grupa Bluesun Hotels & Resorts HRS (Hospitality and Retail Systems) Protrade Cambium Networks Hrvatski Telekom Pučko otvoreno učilište „Obzor“ Clico SEE HTP Korčula Radisson Blu Resort Split Combis HTP Orebić Residence Inn by Marriott Sarajevo Connecto Mare Ideal Plus ReviewPro Courtyard by Marriott Belgrade City Center Importanne Hotels & Resort RIT Croatia Crowne Plaza Belgrade IN Hotel Belgrade Rixos Libertas Dubrovnik CWG InB2B Media Group Ruckus Networks Denizbank AG Ingram Micro Croatia SAMSUNG DiverseConcept.com InStore / InHoreca (Miremaks) Sekom DO & CO Group Julius Meinl SELECTIO Dubrovnik Riviera Hotels Kempinski Palace Portorož SERVICEBRAND GLOBAL Envoy Hotel KLF Italia Sheraton Dubrovnik Riviera Hotel Era Grupa Kodeks Smartnet Eurodesign BG Kreativni laboratorij Solaris Resort Faculty of Tourism and Hospitality Lazzoni Hotel Stentor Management Lešić Dimitri Palace Suite Hotel Sofia Falkensteiner Resort Borik LLOYDS DESIGN Sun Gardend Dubrovnik Flexkeeping m3connect Swissotel Sarajevo / AccorHotels Georgian House Hotel Maestral Hotels and Casinos T-Portal GlobRes Maistra TECE Grand Hotel Sofia Malak Regency Hotel Telemont Gulliver Travel Martinis Marchi Hotel The Chedi Luštica Bay Hauska & Partner Marvie Hotel & Health The School of Economics and Holiday Inn Belgrade Mediteran ulaganje Management Holiday Inn Express Belgrade- City Medora Hotels TUI Sensimar Kalamota Island Hotel Bellevue Megatrend poslovna rješenja Valamar Riviera Hotel Cattaro Kotor Mercure Belgrade Excelsior, AccorHotels Verde Complex Hotel Gotham Micro-Link Hotel Kalamper MK Mountain Resort HOW DID WE COME UP INSPIRATIONAL WITH NEW IDEAS? KEYNOTES

PRACTICAL CASE STUDIES

1-2-1 MEETINGS PANEL DEBATES

ENGAGING EXHIBITION SPACE

INTERACTIVE WORKSHOPS SESSIONS

BEST STAY PARTY OFF-SITE HR WORKSHOP THE BEST STAY VIBE THE CONTENT & THE COMMUNITY NETWORKING PROGRAMME

WHICH HOTELIERS WERE ONSTAGE?

MICHAEL CASPAR VLASTIMIR IVANČIĆ LUISA FATH GÜRHAN SAYAR NINA STAMENIĆ General Manager Director of the IT and User Human Resource Manager General Manager Hotel Manager 90+ Radisson Blu Resort Split Support Sector Posthotel Achenkirch Lazzoni Hotel Solaris Resort Croatia Valamar Riviera, Croatia Austria Turkey Serbia 1-2-1 MEETINGS ADAM ROWLEDGE ROBERT GASSER TUBA ERSOY NICOLAI CZEPLUCH VELJKO ANTONIĆ General Manager General Manager, Courtyard by Global Human Resources Director Director of Guest Experience Front Office Manager, Georgian House Hotel Marriott Belgrade City Center, DO & CO Group The Chedi Luštica Bay Crowne Plaza Belgrade United Kingdom Serbia Austria Montenegro Serbia & JULIETA SERAFIMOVA LOVORKA STRUNA OLIVIER SI-TAHAR DAVINA LJUBIČIĆ ĐIRLIĆ MARTIN JONES 200+ General Manager & Board Member Hotel Manager General Manager, Holiday Sales & Marketing Manager President F&B SPEED NETWORKING Grand Hotel Sofia Hotel Monte Mulini, Maistra Inn Express Belgrade City Hotel Park Split Accor Hotels Bulgaria Croatia Serbia Croatia Switzerland MEETINGS ZAFIRIS LAMPADARIDIS ANTONIO PIANTANIDA PETRA ZIERER IVANA PAČIĆ UNKOVIĆ General Manager, Mercure Complex General Manager Marketing & E-commerce Marketing Director Belgrade Excelsior, AccorHotels HTP Orebić Executive, Kempinski Lešić Dimitri Palace Serbia Croatia Palace Portorož, Slovenia Croatia KRISTINA KIROVA JELENA NIKOLIĆ LEONARDO BUZOV MARIO OVSENJAK HR Manager Revenue Manager Director of Sales & Marketing General Manager Aman Sveti Stefan IN Hotel Belgrade Sheraton Dubrovnik Riviera Hotel Gotham Montenegro Serbia Hotel, Croatia United Kingdom LORA VASILEVA ELENA RADULOVIĆ AYHAN BASCI IVAN BILANDŽIĆ Employee Performance and Talent Marketing & Event Manager General Manager Head of Revenue Management Development Manager, Grand Importanne Hotels & Resorts Rixos Libertas Dubrovnik Maistra Hotel Sofia, Bulgaria Croatia Croatia Croatia

WHICH TOPICS DID WE TACKLE?

What is next for HR now? Searching for the ROI in trends like local, digital, simple, individual, smart Pricing, promotions and revenue management 2020 How to cure the staffing headache in hospitality Standing out in a crowded space through niche marketing All things smart and all things connected - Considering the usefulness of new trends in technology Creating exceptional guest experience in disability friendly hotels Panel: Guest transportation today vs. tomorrow - How to plan ahead to attract more guests in the future? What do we expect to see in the next five to ten years in hospitality? How to get the most out of what the future brings? THE CONTENT & THE COMMUNITY NETWORKING PROGRAMME BEST STAY 2018 AWARDS Best Stay 2018 gave partners and sponsors the opportunity to hold: CONGRATULATIONS TO: Hotel star of the year ROBERT GASSER, COURTYARD BELGRADE CITY CENTER The best new hotel on the block ROYAL BLUE HOTEL, IMPORTANNE HOTELS & RESORT “Simply the best” marketing campaign HOTEL GROUP BUDVANSKA RIVIERA

90+ Best Hotel Website 1-2-1 MEETINGS SAN SERVOLO BEER AND SPA RESORT BY LLOYDS DESIGN The best next gen tech for hotels OAKY The #1 hotel dream team & HOTEL PARK SPLIT 200+ First-class hotel app SPEED NETWORKING AILLERON/ILUMIO MOBILE CONCIERGE

MEETINGS For more information about the categories, winners and photos, please visit: beststayevent.com/awards/

More than 85% of Best Stay 2018 conference attendees will take part at next year’s conference. *

*Results of the feedback form from Best Stay 2018.

Congratulations as well to our attendees from hotels who won gifts for their Exhibition passport, from RUCKUS NETWORKS, AILLERON / ILUMIO, ERA GROUP, ASSECO, IDEAL PLUS, HOTEL’S For all photos and presentations from Best TOUCH, NEKTAR NATURA AND Stay 2018 event visit our website: SEKOM! WWW.BESTSTAYEVENT.COM Exhibitors & SPONSORS

www.samsung.com www.arubanetworks.com www.badurini.hr www.clico.eu www.cisco.com www.combis.hr

www. asseco.com www.hrvatskitelekom.hr www.cambiumnetworks.com www.adria-electronic.hr www.klfitalia.it www.ruckuswireless.com

www. nektarnatura.com www.meinlcoffee.com www.cwg.hr www.era.com.hr www.bernarda.hr www.ilumioapp.com

www.novevibracije.hr www.idealplus.hr www.hotelstouch.com www.protrade-int.com www.sekom.hr www.oakyapp.com

“Inspiring, positive experience which uplifts everyone involved.” “Nice experience, wonderful people, interesting stories... - speaker, Director, See you at BS19!” Pučko otvoreno učilište „Obzor“, Croatia - sponsor, ICT Standard Proposition & Pricing “Remarkable event, Management Expert, Hrvatski Telekom, filled with exceptional Croatia moments and innovative networking ideas.” - speaker, Marketing & E-commerce Executive, Kempinski Palace Portorož, Slovenia SEE YOU NEXT YEAR! “Best Stay 2018 is a very well organized congress for the hospitality business, giving great opportunities to network and learn from others.” - speaker, General Manager, Courtyard by Marriott Belgrade City Center, Serbia

“Great chance to meet your old and possibly new partners and colleagues.” - attendee, Executive Sales Manager, Amadria Park, Croatia

“Great opportunity for networking” - speaker, General Manager and Board member, Grand Hotel Sofia, Bulgaria

“The Best Stay 2018 conference was well organised and provided an opportunity to talk about trends for the future and pressing issues in the hospitality industry today.” - moderator, Senior HR Consultant / CEP Project Manager, SELECTIO, Croatia

“Best Stay 2018 was good opportunity to learn about some successful practices and network with professionals from the hospitality industry.” - attendee, Marketing & PR Manager, Sun Gardens Dubrovnik, Croatia

“If you want to find out more about the development of hospitality experience on the international market or establish useful professional contacts Best Stay conference is a must-attend event.” - speaker, Sales and Marketing Manager, Hotel President Sarajevo, BIH

“Best Stay puts in focus client expectation. This is our common driving spirit: to do the best to meet expected.” - sponsor, Hospitality Consultant & Solution Design Executive, Adria Electronic, Croatia

“Great experience, exchanging ideas with collegues, great conference programme...” - speaker, Human Resources, Dubrovnik Riviera Hotels, Croatia

“Fantastic organization, you are every year better and better.” - attendee, Manager, Hotel Cattaro Kotor, Montenegro

PRODUCED BY “Best Stay 18 was an amazing event full of interesting and curious professionals from the hospitality industry. I’ve listened to a lot of inspiring talks, took home valuable learning and build relationships with people who are truly For more information visit the champions of change and innovators in hospitality.” www.proper.com.hr - sponsor, Sales Manager, [email protected] | +385 51 580 730 Oaky, Netherlands

@BestStayCroatia Best Stay @BestStayEvent