Edition Notice

First Edition (February 2000)

The following paragraph does not apply to any country where such provisions are inconsistent with local law: LEXMARK INTERNATIONAL, INC., PROVIDES THIS PUBLICATION “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Some states do not allow disclaimer of express or implied warranties in certain transactions; therefore, this statement may not apply to you. This publication could include technical inaccuracies or typographical errors. Changes are periodically made to the information herein; these changes will be incorporated in later editions. Improvements or changes in the products or the programs described may be made at any time. References in this publication to products, programs, or services do not imply that the manufacturer intends to make these available in all countries in which it operates. Any reference to a product, program, or service is not intended to state or imply that only that product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any existing intellectual property right may be used instead. Evaluation and verification of operation in conjunction with other products, programs, or services, except those expressly designated by the manufacturer, are the user’s responsibility. Lexmark, Lexmark with diamond design, and ColorFine are trademarks of Lexmark International, Inc., registered in the United States and/or other countries. Color Jetprinter is a trademark of Lexmark International, Inc. Other trademarks are the property of their respective owners.

UNITED STATES GOVERNMENT RESTRICTED RIGHTS This software and documentation are provided with RESTRICTED RIGHTS. Use, duplication or disclosure by the Government is subject to restrictions as set forth in subparagraph (c)(1)(ii) of the Rights in Technical Data and Computer Software clause at DFARS 252.227-7013 and in applicable FAR provisions: Lexmark International, Inc., Lexington, KY 40550. Steps to basic printing Home page tells you how to load paper and adjust your printer software for printing.

Lexmark Z32 Color Jetprinter ™ User’s Guide Maintaining your printer for Windows NT 4.0 and Windows 2000 tells you how to install, replace, and align Use this guide when you have questions about your the print cartridges. printer or when you encounter a problem.

Tips for using this guide • Use the buttons on the left side of the screen to Troubleshooting navigate through the pages of this guide. provides information for solving printing • Click the blue tex tto link to another part of this guide. problems. • Click the left or right arrows to move forward or back through the pages. Click the house Appendix to return to the Home page. provides notices, safety, and warranty information. • To view edition and trademark information, click the Edition notic.e • To print this guide: Index 1 From the Acrobat Reader File menu, select provides quick links to the information Print. you need. Just click an index entry and 2 Click Setup, and make sure Landscape is go to the information source. selected. 3 Choose the pages you want to print and click OK. Steps to basic printing

Steps to basic printing

Basic printing is as easy as: Step 1: Load the paper Step 2: Customize the printer software Maintaining your printer Step 3: Print your document

Troubleshooting

Appendix

3 Index Steps to basic printing

Step 1: Load the paper Steps to basic printing You can load up to 100 sheets of paper (depending on thickness). 1 Place the paper against the right side of the sheet feeder, with the print side facing you. Paper alignment marks Maintaining your printer Sheet feeder

Troubleshooting

Appendix

4 Index Steps to basic printing

2 Squeeze the release tab and the paper guide together and Steps to basic printing slide the paper guide to the edge of the paper.

Paper guide

Maintaining your printer Release tab

Troubleshooting

Appendix

5 Index Steps to basic printing

Loading specialty media Steps to basic printing When loading specialty media, follow these guidelines:

Load up to: Make sure:

10 envelopes • The print side is facing you. Maintaining your printer • The stamp location is in the upper left corner.

• The envelope is loaded vertically.

• The paper guide is against the side of the Troubleshooting envelope.

Appendix

6 Index Steps to basic printing

Load up to: Make sure: Steps to basic printing 10 greeting cards, • The print side is facing you. index cards, or postcards • The cards are loaded vertically against the right side of the sheet feeder.

• The paper guide is against the side of the Maintaining your printer cards. 25 sheets of photo • The glossy or coated side is facing you. paper or photo cards • The paper guide is against the side of the photo paper.

Troubleshooting 25 iron-on transfers • You follow the instructions on the packaging to load the iron-on transfers.

• The paper guide is against the side of the iron-on transfers.

Appendix

7 Index Steps to basic printing

Load up to: Make sure: Steps to basic printing 100 sheets of • Your paper size fits within these dimensions: custom-sized paper -Width: 76 mm to 216 mm 3.0 in. to 8.5 in. Maintaining your printer - Length: 127 mm to 432 mm 5.0 in. to 17 in. • The paper guide is against the side of the paper.

Troubleshooting

Appendix

8 Index Steps to basic printing

Load up to: Make sure: Steps to basic printing 20 sheets of banner • You place the paper banner paper behind the printer. Then bring the unattached edge of the first page Maintaining your printer over the printer and into the sheet feeder.

• The paper guide is against the side of the paper.

Troubleshooting Note: Make sure you select paper size in the printer driver. Banner 10 transparencies • The rough side of the transparencies or Banner is A4 facing you (smooth side down).

Appendix • The paper guide is against the side of the transparencies.

9 Index Steps to basic printing

Step 2: Customize the printer software Steps to basic printing Your printer software includes several applications that let you perform printing tasks with superior printing results. One of these applications is the printer driver. If you are using: • Windows NT 4.0, your printer driver is called Document Defaults. • Windows 2000, your printer driver is called Printing Preferences. Maintaining your printer The printer driver includes two tabs: Page Setup and Features. Both tabs contain settings for operating your printer and its software.

Opening the printer driver from an application

Troubleshooting When you open the printer driver from your application, you can change printer settings ONLY for the document you are currently creating.

1 Open the application’s File menu. 2 Choose Print (or Printer) Setup.

Appendix 3 In the Printer Setup dialog box, click the Properties, Option, or Setup button (depending on the application). 4 Change settings as needed.

10 Index Steps to basic printing

Opening the printer driver from Windows Steps to basic printing When you open the printer driver from Windows, the settings apply to ALL documents, unless you change them from the application. 1 From the Start menu, select Settings, and then select Printers. 2 From the Printers folder, right-click the printer icon for your Maintaining your printer printer. 3 Select Document Defaults from the sidebar menu. 4 Change settings as needed.

Troubleshooting

Appendix

11 Index Steps to basic printing

Click the... Steps to basic printing Page Setup tab to: Features tab to: • Select a paper size, • Choose to print in color or black and media type, and white. orientation. • Perform cartridge maintenance. • Select a print quality setting. • Choose the default settings. Maintaining your printer • Choose the number of copies and the order of printing. Lexmark Z32 Series ColorFine Properties Page Setup Features • View the current Hot Spot Help printer settings. Letter (8.5 x 11in.) Click this to create a custom paper size.

ize Troubleshooting Custom Paper S Media Type: Plain Paper

Print Quality Orientation/Order Current Settings P High Speed ortrait Item Setting L Normal andscape Paper Size Letter (8.5 x11 in) High Quality Reverse Order Printing Media Type Plain Paper Paper Source Automatic Paper Feed Copies Print Quality Normal Appendix Orientation Portrait 1 (1 -99) Collate Copies Copies 1

OK Cancel Help

12 Index Steps to basic printing

Selecting settings for specialty media Steps to basic printing When your printer software was installed, the printer driver was set to the default settings. Use the default settings for printing most documents on plain paper. However, you may need to change your printer settings for printing on specialty media.

When you are printing on From the Page Setup tab, make these Maintaining your printer this specialty media: selections:

Envelopes From the list of Paper Sizes, select the appropriate envelope size.

Note: Your application may override the envelope settings in the printer software. Troubleshooting Greeting cards, index From the Media Type drop-down menu, cards, or postcards select Greeting Card Stock.

Select the appropriate Paper Size setting. Photo paper or photo From the Media Type drop-down menu, Appendix cards select Glossy/Photo Paper.

Select the appropriate Paper Size setting.

13 Index Steps to basic printing

When you are printing on From the Page Setup tab, make these Steps to basic printing this specialty media: selections:

Sheets of custom-sized Click the Custom Paper Size button. paper Enter the dimensions for your custom paper size. For help, see Loading specialty media. Maintaining your printer Banner paper From the list of Paper Sizes, select Banner Letter or Banner A4. Transparencies From the Media Type drop-down menu, select Transparency.

From the Print Quality area, select Normal Troubleshooting or High Quality.

Note: When printing transparencies, remove each transparency as it exits from the printer and allow it to dry before stacking.

Appendix

14 Index Printing beyond the basics

Steps to basic printing

Steps to basic printing When you are printing on From the Page Setup tab, make these this specialty media: selections:

Iron-on transfers From the Media Type drop-down menu, select Iron-On Transfer.

Maintaining your printer Note: Many software applications accept iron- on transfers differently. We recommend printing your document on plain paper before printing it on an iron-on transfer.

Step 3: Print your document Troubleshooting 1 From your application’s File menu, click Print. 2 From the Print dialog box, click OK or Print (depending on the application).

Appendix

Index 15 Maintaining your printer

Steps to basic printing

This section describes how to install, replace, and care for your print cartridges. You can use the Control Program, one of your printer’s software programs, to help you with these tasks.

Using the Control Program Maintaining your printer Installing or replacing a print cartridge Improving print quality Aligning the print cartridges Cleaning the print nozzles Troubleshooting Wiping print nozzles and contacts Preserving print cartridges

Appendix

16 Index Maintaining your printer

Using the Control Program Steps to basic printing The Control Program allows you to monitor your printer and install or replace print cartridges. To open the Control Program from Windows: 1 From the Start menu, click Programs. 2 Click Lexmark Z32 Series ColorFine. 3 Click Control Program. Maintaining your printer

Troubleshooting

Appendix

17 Index Maintaining your printer

Click the... Steps to basic printing Status tab to: About tab to find printer software version • Monitor the status of your print job. and copyright information. • Cancel your print job. Control Program Lexmark Z32 Series ColorFine 2

Status Cartridge Options About Cartridge tab to: Maintaining your printer • Install or replace a print cartridge. Low Full • Clean the print nozzles. Full Low • Align the cartridges. • Print a test page. • View cartridge part numbers and order supplies directly from Lexmark’s Web site. Change Cartridges... Troubleshooting Align Cartridges...

Options tab to: Clean Print Nozzles

• Control how and when the Control Print Test Page Program displays. • Enable bidirectional support. Order Supplies on the Web Appendix • Disable the printer shortcut. OK Cancel Help

18 Index Maintaining your printer

Installing or replacing a print cartridge Steps to basic printing 1 Make sure the Power light is On. Power light Paper Feed light

Maintaining your printer 2 Raise the front cover. The print cartridge carrier moves to the loading position unless the printer is busy.

Troubleshooting Front cover

Print cartridge carrier in the loading position Appendix

19 Index Maintaining your printer

3 Remove the old print cartridge. Store or dispose of the old Steps to basic printing cartridge.

Black Cartridge 17G0050

Color Cartridge 17G0060 Maintaining your printer Photo Cartridge 12A1990

4 Open the Control Program. For help, see page 17. 5 Click the Cartridge tab.

Troubleshooting 6 Click Change Cartridges. Note: For best possible photo quality printing, remove the black cartridge and install a photo cartridge.

Appendix

20 Index Maintaining your printer

7 The Change Cartridges dialog box displays. Follow the steps Steps to basic printing on your screen to install the cartridges.

a To control the speed Change Cartridges of the animation on Pictures your screen, click Stop. The Next and Previous buttons Maintaining your printer become active. Stop

b Click Next to advance the instructions or Previous to repeat the instructions. Raise the printer’s front cover.

Troubleshooting c When installation is complete, click Finished. Finished Cancel

Appendix

21 Index Maintaining your printer

8 The Choose Cartridges window displays: Steps to basic printing Choose Cartridges a Select the From the list boxes below, choose which cartridges you have just cartridge(s) you installed. installed in your LEFT Cartridge: RIGHT Cartridge: printer. COLOR p/n 17G0060 BLACK p/n 17G0050 b If you installed a new cartridge(s), click the If you installed a new cartridge, reset the ink level image to appropriate box to full. Maintaining your printer reset the ink levels to Reset left cartridge’s ink level to full full. Reset right cartridge’s ink level to full c Click OK. OK

Troubleshooting 9 The Automatic Alignment window displays:

If you installed a new print Automatic Alignment cartridge, click Align to You changed one or more of your print cartridges. For best print quality, you should align your align the print cartridges cartridges. for the best print quality. For help, see page 23. Do you wish to align them? Appendix Align... Skip

22 Index Maintaining your printer

Improving print quality Steps to basic printing If print quality is not what you expect, align your print cartridges or clean your print nozzles.

Aligning the print cartridges Maintaining your printer Normally, you only align the print cartridges after installing a new print cartridge. However, you may also need to align the print cartridges when:

• The black portions of a graphic or text do not align properly with the color portions. Troubleshooting • Characters are not aligned correctly at the left margin. • Vertical lines appear “wavy.”

To align your print cartridges:

Appendix 1 Load plain paper in the printer. 2 Open the Control Program. For help, see page 17. 3 Click the Cartridges tab.

23 Index Maintaining your printer

4 Click Align Cartridges. Your printer prints an alignment test Steps to basic printing page and the Align Cartridge dialog box displays. The test page looks similar to the one shown:

Depending on the cartridge combination you Maintaining your printer installed, an 13 14 15 16 alignment test page with several alignment For example, in alignment patterns prints. group A, 14 comes closest to Each pattern has forming a straight line. a number under Troubleshooting it.

5 From each alignment group on the test page, find the number under the alignment pattern that comes closest to forming a Appendix straight line.

24 Index Maintaining your printer

6 In the Align Cartridges dialog box, enter the pattern numbers Steps to basic printing from the printed test page that come closest to forming a straight line.

Align Cartridges 1) The printer is printing an alignment page. When it is finished, find the number in each category that comes closest OK For example, on to forming a straight line. 2) Change the numbers below to the numbers you have Cancel the previous selected from the printed page. Maintaining your printer page in group A, 3) Click OK. pattern 14 came A B closest to forming a straight Example Example line. a Click these scroll arrows to 14 Troubleshooting select the 8 number to enter, or type C D

in the number. Example Example b After you have entered a number for Appendix each pattern, 15 15 click OK.

25 Index Maintaining your printer

Cleaning the print nozzles Steps to basic printing The print cartridge nozzle test helps you pinpoint any clogged nozzles. The nozzle test also cleans the print cartridge by forcing ink through the nozzles. A test line prints so you can see if the cleaning process was successful. Run the nozzle test when:

Maintaining your printer • Characters are not printing completely. • White dashes appear in graphics or printed text. • Print is smudged or too dark. • Colors do not print correctly.

Troubleshooting To run the nozzle test:

1 Load plain paper in the printer. 2 Open the Control Program. For help, see page 17. 3 Click the Cartridge tab. Appendix

26 Index Maintaining your printer

4 Click Clean Print Nozzles. Steps to basic printing The printer feeds a sheet of paper and prints a nozzle test pattern, similar to the one shown:

These cyan, magenta, yellow, and black purge lines print when ink is forced Maintaining your printer through the nozzles Broken lines at the top to unclog them. If any of the page indicate of these colors are clogged nozzles. missing on your printed test page, your cartridge may be out of that color of ink. Troubleshooting

Unbroken lines at the bottom of the page indicate the nozzles Appendix were cleaned.

27 Index Maintaining your printer

5 Compare the diagonal lines above the printed bars to the Steps to basic printing diagonal lines below the printed bars. Look for a break in the diagonal lines. A broken line indicates clogged nozzles. If the bottom line still has breaks, run the test two more times. • If the print quality is satisfactory after running the test three times, the print nozzles are clean. You do not need to complete the remaining steps. Maintaining your printer • If the print quality of both sets of lines is not satisfactory after running the test three times,go to step 6. 6 Remove and reinstall the print cartridge. 7 Repeat the nozzle test. 8 If the lines are still broken, continue with the next section, Troubleshooting Wiping print nozzles and contacts.

Appendix

28 Index Maintaining your printer

Wiping print nozzles and contacts Steps to basic printing If print quality does not improve after cleaning the print nozzles (see page 26), there may be dried ink on the print nozzles or contacts. 1 Remove the print cartridge(s) from the printer. For help, see page 19. 2 Dampen a clean, lint-free cloth with water. Gently wipe the Maintaining your printer nozzles and contacts in one direction.

Troubleshooting

a Hold the damp cloth against b Use another clean section of cloth to gently the nozzles for about three wipe the contacts. Hold the damp, lint-free seconds. Gently blot and cloth against the contacts for about three seconds. Gently blot and wipe dry. wipe dry.

Appendix 3 Reinstall the print cartridge(s) and repeat the nozzle test. For help, see page 26.

29 Index Maintaining your printer

Preserving print cartridges Steps to basic printing To ensure the longest life from your print cartridge and optimum performance from your printer: • Keep a new print cartridge in its packaging until you are ready to install it. • Do not remove a print cartridge from the printer except to replace, Maintaining your printer clean, or store it in an air-tight container. The print cartridge will not print correctly if removed from the printer and left exposed for an extended period of time. • If a print cartridge runs out of ink, leave the empty cartridge in the printer until you are ready to replace it. Printing with one of the print cartridge carriers empty may cause printer problems. Troubleshooting Lexmark’s printer warranty does not cover repair of failures or damage caused by a refilled cartridge. Lexmark does not recommend use of refilled cartridges. Refilling cartridges can affect print quality and cause damage to the printer. For best results, use Lexmark supplies.

Appendix

30 Index Troubleshooting

Steps to basic printing

This section lists printer problems that can occur, and explains what you can do to solve them. From the list of printing problems below, select a category that describes your printing problem. Then search for the solution to your Maintaining your printer problem.

General Printing Problems Printer prints slowly or doesn’t print Paper misfeeds or jams

Troubleshooting Document prints with mistakes or poor quality Problems with transparencies, photos, or envelopes Error messages and flashing lights

Appendix

31 Index Troubleshooting

General Printing Problems Steps to basic printing When there is a problem, first make sure that: • The power supply is plugged into the printer and a properly grounded electrical outlet. • The printer is turned On.

Maintaining your printer • The printer cable is securely attached to your computer and printer. • You are using a parallel cable that is an IEEE 1284-compliant cable that supports bidirectional printing. • Bidirectional support is enabled in your printer software. 1 From the printer’s Control Program, click the Options Troubleshooting tab. 2 Make sure Enable Bidirectional Support is checked. For additional help, refer to the Troubleshooting section of your printer software Help files.

Appendix

32 Index Troubleshooting

Printer prints slowly or doesn’t print Steps to basic printing If your printer doesn’t print, your printer and your computer may not be able to communicate properly. The following events also indicate two-way communications problems:

Maintaining your printer • A message displays on your computer screen indicating your printer cannot establish bidirectional communications with your computer. • Print cartridge ink level indicators on the Cartridges tab of the Your printer port is set to an LPTn port if you are using a parallel cable or to a USB port if you are using a USB cable. Troubleshooting • Print cartridge ink level indicators on the Cartridges tab of the printer’s Control Program are shaded. • Error messages (such as Paper Out) and job progress information do not display on your computer screen. Note: USB is not supported Before proceeding, verify that: in Windows NT Appendix 4.0. USB is • The printer software has been installed correctly. Seepage 45. supported in Windows 2000. • The parallel or USB cable is securely attached to both the printer and the computer.

33 Index Troubleshooting

• The printer is plugged in and turned On. Steps to basic printing • If you have a switch box or other device (such as a scanner or fax) connected to the computer's parallel port, make sure it supports bidirectional communication. You may need to disconnect your printer from the switch box or other device and connect it directly to your computer. • Your printer port is set to an LPTn port if you are using a parallel Maintaining your printer cable or to a USB port if you are using a USB cable.

To check your port settings in Windows 2000: 1 Click Start. 2 Select Settings. Troubleshooting 3 Click Printers. 4 Right click the Lexmark Z32 Series ColorFine icon. 5 Click Properties. 6 Click on the Ports tab. 7 Select USB or LPTn to change your port. Appendix 8 Select OK.

34 Index Troubleshooting

Printer is plugged in but doesn’t print, or you get a Printer Offline Steps to basic printing or Printer Not Ready message Make sure: • The printer is turned On. • Paper is loaded correctly. Maintaining your printer • The parallel or USB cable is completely plugged into the printer. • The printer is set as the default printer. • The printer is not being held or paused in the print queue. To check the printer status: 1 From the Printers folder, double-click the Lexmark Z32 Troubleshooting Series ColorFine icon. 2 Click the Printer menu and make sure no check mark appears next to the Pause Printing option. Print a test page. If the test page prints, the printer is functioning properly. Check your application.

Appendix Test page does not print Make sure: • The print cartridges are installed correctly. For help, seepage 19.

35 Index Troubleshooting

• If you are using a parallel cable, make sure it is an IEEE 1284- Steps to basic printing compliant parallel cable that supports bidirectional printing.

Printer ejects a blank page after appearing to print Make sure: • Your Lexmark printer is set as the default printer. Maintaining your printer • You have removed the sticker and transparent tape from the bottom of the print cartridges. For help, seepage 19.

Printer prints very slowly • Close any open applications not in use.

Troubleshooting • Decrease your print quality setting. • Check the document you are printing. Photos and graphics may take longer to print than regular text. • Check your computer’s resources. Consider purchasing more memory or increasing the virtual memory for your computer.

Appendix

36 Index Troubleshooting

Paper misfeeds or jams Steps to basic printing Paper misfeeds or pulls multiple sheets through the printer Make sure: • The paper is a recommended paper for inkjet printers. • You do not force the paper down into the printer when you load it. Maintaining your printer Align the top edge of the paper with the appropriate paper alignment marks on the printer. • The printer is on a flat, level surface. • The left paper guide is against the side of the paper. • You do not load too much paper in the sheet feeder. Depending on the thickness of your paper, the sheet feeder can hold up to 100 Troubleshooting sheets of paper. • The left paper guide does not cause the paper to bow in the sheet feeder.

Printer does not feed envelopes or specialty media Appendix • Make sure your printer will feed regular paper. For help loading paper, see page 4.

37 Index Troubleshooting

• If regular paper feeds without problems, load the envelopes Steps to basic printing vertically against the right side of the sheet feeder. Make sure the paper guide is against the side of the envelopes. • Make sure envelopes or the appropriate specialty papers are selected in the printer software. • Make sure you are using a paper or envelope size supported by your printer. Maintaining your printer • Your application may not be designed to print envelopes. For help, check your application’s documentation.

Troubleshooting

Appendix

38 Index Troubleshooting

Printer has a paper jam Steps to basic printing If the paper is lodged too far into the printer and can’t be removed: 1 Press the Power button to turn the printer Off. 2 Pull firmly on the paper to remove it. If you cannot reach the paper because it is too far into the printer, raise the front cover and pull the paper out of the printer. Maintaining your printer 3 Close the front cover. 4 Press the Power button to turn your printer On. 5 Resend your document to print.

Document prints with mistakes or poor quality Troubleshooting Print is too dark or smudged • Make sure the paper is straight and unwrinkled. • Let the ink dry before handling the paper. • Make sure the Paper Type setting in the printer software matches the type of paper loaded in the printer. Appendix • Change the Print Quality setting toHigh Speed, for help, see page 12. • Clean the print nozzles. For help, seepage 26.

39 Index Troubleshooting

Vertical straight lines are not smooth Steps to basic printing To improve the print quality of vertical straight lines in tables, borders, and graphs: • Select a higher print quality. • You may need to align the print cartridges. For help, seepage 23.

Maintaining your printer • Clean the print nozzles. For help, seepage 26.

Print smears on the page • The next page exiting the printer may be smearing the ink. Remove the pages as they exit the printer and allow them to dry before stacking. Troubleshooting • The print nozzles may need cleaning. For help, seepage 26.

Printed pages have alternating bands of light and dark print (intermittent printing) • Select the print quality settingHigh Quality, for help, see page page 12 Appendix . • Make sure you have two-way communications between your printer and computer. For help, seepage 33.

40 Index Troubleshooting

Print quality is poor at the left, right, top, or bottom edge of page Steps to basic printing Like other printers, your printer cannot print in the extreme left, right, top or bottom edges of a page. Use these minimum settings: • Left and right margins: Maintaining your printer 6.35 mm (0.25 in.) each for all paper sizes except A4 For A4 size paper - 3.37 mm (0.133 in.) each • Top and bottom margins: Top - 1.7 mm (0.067 in.) Bottom - 12.7 mm (0.5 in.) Troubleshooting Printed characters are improperly formed or misaligned • Cancel any print jobs and resend your job to print. • Align the print cartridges. For help, seepage 23. • Clean the print nozzles. For help, seepage 26. Appendix

41 Index Troubleshooting

Colors on the printout differ from the colors on the screen Steps to basic printing • A print cartridge may be out of ink or low on ink. For help changing the print cartridge, seepage 19. • Try using a different brand of paper. Every paper brand accepts ink differently, and prints with slight color variations. • Remove any extra devices such as a scanner, and connect the Maintaining your printer printer directly to the port.

Colors on the printout are faded Try the suggestions listed in the previous section, “Colors on the printout differ from colors on the screen.” If your colors still seem faded: Troubleshooting • Run the nozzle test. For help, seepage 26.

Appendix

42 Index Printing beyond the basics

Troubleshooting

Steps to basic printing Characters are missing or unexpected • Make sure your Lexmark Z32 printer driver is selected as the default printer. • Your printer may have two-way communication problems. For help, see page 33. Maintaining your printer Problems with transparencies, photos, or envelopes Glossy photo papers or transparencies stick together • Remove each page as it exits the printer and allow it to dry before stacking. Troubleshooting • Use a photo paper or transparency designed for use with an inkjet printer.

Transparencies or photos contain white lines • From the Print Quality area, select High Quality. For help, see page 12. Appendix • Your print nozzles may need cleaning. For help, seepage 26.

Printer does not feed envelopes or specialty papers For help, seepage 37.

Index 43 Printing beyond the basics

Troubleshooting

Steps to basic printing Error messages and flashing lights Paper Jam message For help, seepage 39.

Power Paper Ink Low message light Feed Maintaining your printer light A print cartridge is running out of ink. Purchase a new print cartridge.

The Power light is On and the Paper Feed light is blinking • If the printer is out of paper: Troubleshooting 1 Load paper. 2 Press the Paper Feed button. • If the printer has a paper jam, seepage 39.

The Power light and Paper Feed light are blinking The print cartridge carrier has stalled. Check your screen for any Appendix error messages. 1 Turn the printer Off. 2 Wait a few seconds and then turn the printer back On.

Index 44 Printing beyond the basics

Appendix

Steps to basic printing In this section, you can find Using the CD-ROM 1 From Lexmark’s Web site, select information about: the appropriate driver for your Follow the set of instructions that operating system. Installing printer software corresponds to your operating system and printer cable (parallel 2Select Save to Disk. • Installing printer software or USB): 3 Select a location on your hard • Uninstalling printer software disk drive. • Warranty Windows 2000 4 Double-click the executable • Notices Maintaining your printer Note: USB is not supported in (.exe) file to open it. •Safety Windows NT 4.0. The Win Self-Extractor window (Parallel/IEEE or USB cable) Installing printer opens. software 1 Start Windows. 5 Follow the set of instructions on 2 If any screen appears click your screen. You can obtain the printer software Cancel. using: Using diskettes Troubleshooting 3 When the desktop appears, • the compact disc (CD-ROM) insert the software CD. If your computer does not have a that came with your printer CD-ROM drive, you can create The Lexmark Z32 front end • the World Wide Web driver diskettes using a friend’s screen appears. •diskettes computer or a computer at your 4Click Install Printer Software. Lexmark dealer that has a If your printer software does not CD-ROM drive. You will need at install properly, a communications Using the World Wide Web least three blank 3.5 inch diskettes. error message appears when you Appendix try to print. You may need to If your computer does not have a To create diskettes of the printer uninstall, and then reinstall the CD-ROM drive, you can download software: printer software. For help, see the printer software from the World page 46. Wide Web at www.lexmark.com.

Index 45 Printing beyond the basics

Appendix

Steps to basic printing 1 Insert the software CD into the 4 In the command-line text box, Uninstalling printer CD-ROM drive. type the letter of your disk drive, software If the CD does not run followed by :\setup (for If your printer software does not automatically: example, a:\setup), and then click OK. install properly, you may need to aFrom the Start menu, select uninstall, and then reinstall it. 5 When prompted by the printer Run. software, insert the appropriate To uninstall the printer software: b In the command-line text box, disks into your disk drive and Maintaining your printer 1 From the Start menu, select type the letter of your CD- click OK. Programs. ROM drive, followed by 6 Follow the instructions on the :\setup (for example, 2Select Lexmark Z32 Series. screen. d:\setup), and then click OK. 3Select Lexmark Z32 Series 2 When the Lexmark Z32 Ordering Diskettes Uninstall. software installation screen If your computer does not have a 4 Follow the instructions on your appears, select Tools. CD-ROM drive, and you do not screen. Troubleshooting 3 Select Create Diskettes. have access to either the World To reinstall the printer software, Wide Web or a computer with a 4 Follow the instructions on the follow the appropriate set of CD-ROM drive, you can order screen. instructions from “Installing printer diskettes from our Customer software” on page 45. To install the printer software from Support Center for a fee. Refer to diskettes: the printer registration information for the telephone number in your 1 Start Windows. country. Appendix 2 Insert Setup Disk 1 into your disk drive. 3From the Start menu, select Run.

Index 46 Printing beyond the basics

Appendix

Steps to basic printing Statement of limited parts, which perform like new Warranty service parts warranty The warranty period is 12 months • Is free from defects in material and starts on the date of original and workmanship Lexmark International, Inc., purchase as shown on the Lexington, KY • Conforms to Lexmark’s official purchase receipt. published specifications, and This warranty applies to the United To obtain warranty service you • Is in good working order States and Canada. For customers may be required to present proof of Maintaining your printer outside the U.S. and Canada, refer • If this product does not function original purchase. Warranty to the country-specific warranty as warranted during the service will be provided at a information that came with your warranty period, contact a Remarketer or a Lexmark printer. Remarketer or Lexmark for designated location. You may be repair without charge. required to deliver your product to • If this product is a feature or the Remarketer or Lexmark, or Lexmark Z32 Color option, this statement applies ship it prepaid and suitably Jetprinter only when that feature or option packaged to a Lexmark designated Troubleshooting is used with the product for location. You are responsible for which it was designed. To obtain This statement of limited warranty loss of, or damage to, a product in warranty service, you may be applies to this product if it was transit to the Remarketer or the required to present the feature originally purchased for your use, designated location. or option with the product. and not for resale, from Lexmark or When warranty service involves • If you transfer this product to a Lexmark remarketer, referred to the exchange of a product or part, another user, warranty service in this statement as “Remarketer.” the item replaced becomes the under the terms of this Appendix property of the Remarketer or statement is available to that Warranty Lexmark. The replacement may be user for the remainder of the a new or repaired item. The Lexmark warrants that this product: warranty period. You should replacement item assumes the transfer proof of original • Is manufactured from new parts, remaining warranty period of the purchase and this statement to or new and serviceable used original product. that user.

Index 47 Printing beyond the basics

Appendix

Steps to basic printing Replacement is not available to Extent of warranty ALL EXPRESS AND IMPLIED you if the product you present for WARRANTIES, INCLUDING THE exchange is defaced, altered, in We do not warrant uninterrupted or IMPLIED WARRANTIES OF need of a repair not included in error-free operation of a product. MERCHANTABILITY AND warranty service, or damaged Warranty service does not include FITNESS FOR A PARTICULAR beyond repair. Also, such product repair of failures caused by: PURPOSE, ARE LIMITED IN must be free of any legal obligation DURATION TO THE WARRANTY • Modification or attachments or restrictions that prevent its PERIOD. NO WARRANTIES, Maintaining your printer exchange. • Accidents or misuse EXPRESS OR IMPLIED, WILL • Unsuitable physical or operating APPLY AFTER THIS PERIOD. Before you present this product for environment warranty service, remove all Limitation of liability programs, data, and removable • Maintenance by anyone other storage media. than Lexmark or a Lexmark Your sole remedy under this authorized servicer Statement of Limited Warranty is For further explanation of your • Operation of a product beyond set forth in this section. For any warranty alternatives and the the limit of its duty cycle claim concerning performance or Troubleshooting nearest Lexmark authorized • Failure to have installed a nonperformance of Lexmark or a servicer in your area, please maintenance kit as specified (if Remarketer for this product under contact Lexmark at 1-800-539- applicable) this Statement of Limited Warranty, 6275, or on the World Wide Web at you may recover actual damages www.lexmark.com. • Use of printing media outside of Lexmark specifications up to the limit set forth in the Free remote technical support is following paragraph. • Use of other than Lexmark provided for this product supplies (such as toner Lexmark's liability for actual throughout its warranty period. For Appendix cartridges, inkjet cartridges, and damages from any cause products no longer covered by a ribbons) whatsoever will be limited to the Lexmark warranty, technical greater of 1) $5,000 or 2) the support may only be available for a • Use of other than Lexmark amount you paid for the product fee. product or component that caused the damages. This limitation of liability will not apply to

Index 48 Printing beyond the basics

Appendix

Steps to basic printing claims by you for bodily injury or laws apply, the limitations or The FCC Class B limits are damage to real property or tangible exclusions contained in this designed to provide reasonable personal property for which statement may not apply to you. protection against harmful Lexmark is legally liable. In no interference in a residential This warranty gives you specific event will Lexmark be liable for any installation. This equipment legal rights. You may also have lost profits, lost savings, incidental generates, uses and can radiate other rights which vary from state damage, or other economic radio frequency energy and, if not to state. consequential damages. This is installed and used in accordance Maintaining your printer true even if you advise Lexmark or with the instructions, may cause a Remarketer of the possibility of Electronic emission harmful interference to radio such damages. Lexmark is not notices communications. However, there is liable for any claim by you based no guarantee that interference will on a third party claim. Federal Communications not occur in a particular Commission (FCC) installation. If this equipment does This limitation of remedies also cause harmful interference to radio applies to any developer of compliance information or television reception, which can materials supplied to Lexmark. statement Troubleshooting be determined by turning the Lexmark’s and the developer’s The Lexmark Z32 Color Jetprinter equipment off and on, the user is limitations of remedies are not has been tested and found to encouraged to try to correct the cumulative. Such developer is an comply with the limits for a Class B interference by one or more of the intended beneficiary of this digital device, pursuant to Part 15 following measures: limitation. of the FCC Rules. Operation is subject to the following two • Reorient or relocate the Additional rights conditions: (1) this device may not receiving antenna. Appendix Some states do not allow cause harmful interference, and (2) • Increase the separation limitations on how long an implied this device must accept any between the equipment and warranty lasts, or do not allow the interference received, including receiver. exclusion or limitation of incidental interference that may cause • Connect the equipment into an or consequential damages. If such undesired operation. outlet on a circuit different from

Index 49 Printing beyond the basics

Appendix

Steps to basic printing that to which the receiver is Any questions regarding this and harmonization of the laws of connected. compliance information statement the Member States relating to • Consult your point of purchase should be directed to: electromagnetic compatibility and safety of electrical equipment or service representative for Director of Lab Operations additional suggestions. Lexmark International, Inc. designed for use within certain 740 West New Circle Road voltage limits. The manufacturer is not Lexington, KY 40550 responsible for any radio or (606) 232-3000 A declaration of conformity with the Maintaining your printer television interference caused by Industry Canada requirements of the Directive has using other than recommended Compliance Statement been signed by the Director of cables or by unauthorized changes Manufacturing and Technical or modifications to this equipment. This Class B digital apparatus Support, Lexmark International, Unauthorized changes or meets all requirements of the S.A., Boigny, France. Canadian Interference-Causing modifications could void the user's This product satisfies the Class B Equipment Regulations. authority to operate this limits of EN 55022 and safety equipment. Avis de conformité aux requirements of EN 60950. Troubleshooting Note: To assure compliance with normes d’Industrie Canada FCC regulations on Japanese VCCI Notice electromagnetic interference for a Cet appareil numérique de la Class B computing device, use a classe B respecte toutes les properly shielded and grounded exigences du Règlement sur le cable such as Lexmark part matériel brouilleur du Canada. number 43H5856 for USB attach. The United Kingdom European Community (EC) Use of a substitute cable not Telecommunications Act Appendix Directives Conformity properly shielded and grounded 1984 may result in a violation of FCC This product is in conformity with This apparatus is approved under regulations. the protection requirements of EC the approval number Council directives 89/336/EEC and NS/G/1234/J/100003 for the 73/23/EEC on the approximation

Index 50 Printing beyond the basics

Appendix

Steps to basic printing indirect connections to the public As an Energy Star Partner, global safety standards with the telecommunications systems in the Lexmark International, Inc. has use of specific Lexmark United Kingdom. determined that this product meets components. The safety the Energy Star guidelines for features of some parts may not Energy Star energy efficiency. always be obvious. Lexmark is not responsible for the use of Power supply other replacement parts. Maintaining your printer If your power supply fails, replace it with the Lexmark replacement part or other UL LISTED Direct Plug-In Power Unit marked “Class 2” and The EPA ENERGY STAR rated 30 V dc at 500mA. Computers program is a partnership effort with computer Safety Information manufacturers to promote the • If your product is NOT marked Troubleshooting introduction of energy-efficient products and to reduce air pollution with this symbol , it MUST be caused by power generation. connected to an electrical outlet that is properly grounded. Companies participating in this program introduce personal • The power cord must be computers, printers, monitors, or connected to an electrical outlet fax machines that power down that is near the product and when they are not being used. This easily accessible. Appendix feature will cut the energy used by • Refer service or repairs, other up to 50 percent. Lexmark is proud than those described in the to be a participant in this program. operating instructions, to a professional service person. • This product is designed, tested and approved to meet strict

Index 51 A B C D E F G H I J K L M N O P Q R S T U V W X Y Z Index A installing 19 default settings 13 part numbers 20 diskettes aligning print cartridges 23 preserving 30 installing printer software removing 20 45 B replacing 19 ordering 46 banding 40 CD-ROM Document Defaults banner paper installing software 45 customizing 10 loading 9 characters tabs 10 setting recommenda- misformed 41 downloaded printer driver, tions 14 Choose Cartridges win- installing 45 bidirectional communica- dow 22 tions problem indicators 33 contacts, print E blinking lights wiping 29 Electronic Emission Notic- Paper Feed 44 Control Program es 49 Power light 44 opening 17 tabs 18 Energy Star 51 envelopes C using 17 custom size paper loading 6 cards loading 8 settings 13 loading 7 settings 14 error messages setting recommenda- Ink Low 44 tions 13 Paper Jam 44 cartridges, print D Printer Not Ready 35 aligning 23 dark or smudged print 39 Printer Offline 35

52 A B C D E F G H I J K L M N O P Q R S T U V W X Y Z Index European Community Di- Industry Canada Compli- M rectives Conformity 50 ance Statement 50 margins, minimum set- Ink Low message 44 tings 41 installing F messages, error printer software 45 Ink Low 44 Federal Communications installing, printer software Paper Jam 44 Commission (FCC) State- 45 Printer Not Ready 35 ment 49 intermittent printing 40 Printer Offline 35 flashing lights 44 iron-on transfers foils loading 7 loading 9 settings 15 N settings 14 notices 49 J Energy Star 51 G European Community Japanese VCCI Notice 50 greeting cards Directives Conformity loading 7 50 settings 13 L Industry Canada Compli- lights ance Statement 50 I locating 44 Japanese VCCI Notice Paper Feed 44 50 improving print quality 23 patterns 44 safety information 51 index cards loading The United Kingdom loading 7 paper 4 Telecommunications settings 13 specialty papers 6 Act 1984 50

53 A B C D E F G H I J K L M N O P Q R S T U V W X Y Z Index nozzle test 26 photo paper printer driver nozzles, print loading 7 downloading 45 cleaning 26 settings 13 installing 45 wiping 29 postcards uninstalling 46 loading 7 printer setup, troubleshoot- O settings 13 ing 45 Power light 44 printer software ordering supplies 18 power supply 51 installing 45 print cartridges ordering diskettes 46 P aligning 23 uninstalling 46 Paper Feed light 44 cleaning 26 printer software installa- Paper Feed light, locating installing 19 tion, troubleshooting 45 19 part numbers 20 Printing Preferences paper guide preserving 30 customizing 10 locating 5 removing 20 tabs 10 using 5 replacing 19 printing problems paper loading 4 print contacts, wiping 29 error messages 44 parallel cable, specifica- print nozzles poor quality 39 tions 32, 36 cleaning 26 specialty papers 43 part numbers wiping 29 printing, from an applica- black cartridge 20 print quality tion 15 color cartridge 20 improving 23 photo cartridge 20 troubleshooting 39

54 A B C D E F G H I J K L M N O P Q R S T U V W X Y Z Index R software applications poor print quality 39 Control Program 17 specialty print jobs 43 release tab Document Defaults two-way communications locating 5 (Printing Preferences) problem indicators 33 using 5 10 resolving problems 45 software, printer reverse page order 12 U installing 45 uninstalling 46 uninstalling printer soft- S specialty papers ware 46 United Kingdom Telecom- safety information 51 loading 6 munications Act 1984 50 settings settings 13 banner paper 14 supplies, ordering 18 custom size paper 14 W envelopes 13 T warranty 47 greeting cards 13 test page Windows index cards 13 alignment 24 NT 4.0 45 iron-on transfers 15 does not print 35 Windows 2000 45 photo paper 13 transparencies Windows 2000 postcards 13 loading 9 Printing Preferences 10 recommended 13 settings 14 opening 11 transparencies 14 troubleshooting Windows NT 4.0 sheet feeder error messages 44 Document Defaults 10 locating 4 flashing lights 44 opening 11 using 4