You r R ykneld RYKNELD HOMES CUSTOMERS MAGAZINE WINTER 2018

Changes to water Shared Ownership New on-line rent collection homes service See page 5 See page 7 See page 20 Welcome

ast year was a fantastic one for LRykneld Homes as we celebrated our 10th anniversary and in 2018 we look forward to more new and exciting developments across the district. We will continue to work in partnership with North East Derbyshire District Council to build more new homes in our area and regenerate older properties to Supporting events in Dronfield See page 13 bring them up to modern standards. We are busy replacing older homes in North Wingfield with brand new properties, that will offer modern, thermally efficient accommodation. Some of the homes are being offered on a Shared Ownership basis – which helps Contents people to gain their first step on the housing ladder. You can find out more about our development at Wingfield Court by turning to page 7 04 New Homes We are also working in partnership with Community Spirit Award winners! contractors and other housing organisations to build new homes in Congratulations to our worthy winners Stonebroom, Wingerworth and Calow. These will be a mix of properties available for rent, shared ownership and to buy – to find out more about these schemes visit our website at 05 www.rykneldhomes.org.uk. Water Charge changes Tenancy Agreement Important information about changes to This issue of Your Rykneld contains water charge collection important information about proposed changes to your Tenancy Agreement. From April, Severn Trent Water will be 7 collecting your water charges, rather than the District Council and you should have Shared Ownership homes received information from the Council and Severn Trent Water about the changes. Discover more about our exciting Shared Ownership offer in North Wingfield Community Spirit winners Finally, we would like to say congratulations to the winners of our Community Spirit Awards for 2017. 20 Good neighbours, sports groups and Get on-line for My Account community organisations are the unsung heroes of our district. They are the people Find out more about our new on-line who are willing to go the extra mile, or customer service My Account give their time and effort for nothing, for the benefit of others. Our Awards celebrate your achievements and your success marks a great start to 2018!

2 YOUR RYKNELD JANUARY 2018 News brief

Cooking up a storm! ur Community Involvement Team has been Orunning some fantastic cookery workshops in local communities across the district. One of the workshops has been in Holmewood where we ran an eight-week course to encourage people to cook and eat healthy meals. The course was completely free and open to everyone, whether they were an experienced cook or an absolute beginner. The sessions were friendly and fun, and people had the chance to Congratulations to the Holmewood group who meet new people and learn tasty new recipes. attended all our cooking sessions We cooked together and ate together.

Gained new confidence Here to help One of the attendees, Becci, said: "I have gained confidence in how to cook more recipes and it's been really good to meet new We are holding a number of people at these sessions. I never used to cook meals from drop-in sessions across the district scratch before coming to this workshop but now I've been to give you the chance to discuss cooking food for my family and it's gone down a storm! any Anti-Social Behaviour or I liked the shepherd’s pie that we learnt to cook, there were tenancy support issues you ingredients in there that I don't normally eat but I still ate it and might have. enjoyed it, so it must have been good! Our Community Sustainment I also cooked a curry for my family following the recipe that I Team will be on hand for a learnt at this session and that went down well! confidential chat if you are suffering Anti-Social Behaviour or Tastier and healthier have concerns about a neighbour Now that this course has finished I will continue to cook from who may be in need of support, scratch. It's tastier and healthier and you know exactly what goes or at risk or suffering abuse. in your meal. It's also cheaper than buying the ready meals that I If you want to attend, either used to get from the supermarket." drop in to one of the sessions or We have also held cookery sessions in Eckington and Renishaw contact our Community where the reaction has been very positive. Sustainment Team to make an Look out on our website www.rykneldhomes.org.uk for more appointment on 01246 217390 or cookery courses this year. 01246 217301. Killamarsh – 15 February, 15 March, 12 April at Killamarsh Area Housing Office. All dates 1pm – Shortlisted for top awards! 4pm. Clay Cross – 20 February, 20 We are proud to have been shortlisted for two March, 17 April at Clay Cross Area top awards in our region. Housing Office. All dates 1pm – Rykneld Homes has made the final in the 4pm. Building Communities East Midlands Awards, Dronfield – 6 March, 3 April, 1 which celebrate the best in public and private May. Dronfield One Stop Shop. All sector organisations. dates 1pm – 4pm. We have been shortlisted in the Training North Wingfield – 1 March, 29 category for our work to help people into jobs March, 26 April. North Wingfield and training. We have also been shortlisted for Area Housing Office. All dates 1pm Registered Social Housing Provider of the Year. – 4pm. The winners will be announced in February.

YOUR RYKNELD JANUARY 2018 3 COMMUNITY SPIRIT WINNERS

Community Spirit Awards 2017 Community Spirit Awards 2017 Community Spirit winners! Congratulations to the winners of our 2017 Community Spirit Awards.

Winner of the Good Neighbour Award Winner of the Community Group Award Wendy Hardwick, from Pilsley was nominated by her The Stonebroom Youth Club won the Community neighbour Diane Porter, who said: "Wendy has done Group Award. lots for me and for others and has given so much of They were nominated for their contribution to the her time to this community. I love reading the Your young people of Stonebroom and surrounding Rykneld magazine and keeping up-to-date with villages. Kenneth Dawes - who made the Rykneld Homes and when I saw the Community Spirit nomination - said, "Melanie and Rob do a sterling Awards I knew I had to nominate Wendy. She job for no remuneration, they are a credit to the deserves to win this award and have something back area. They aren’t frightened of tackling anything and for her efforts." they have encouraged membership to the group Wendy said: "I was really shocked and amazed which is now thriving. They provide so much help to when I found out I had won! I couldn’t believe that the community." someone thought so highly of me. Melanie Dawes, who runs the Youth Club, said "It "In Pilsley we have a marvellous community and is fantastic to be recognised for all the hard everyone looks out for each other. Children here wave voluntary work that goes in to running this club. I and run over to me to say hello when I’m out and don’t do this to receive anything, but it is nice for us about. I’ve never made so many friends in my life as I to be recognised. have whilst living here. The whole village get involved "I will put this money towards purchasing new in local events and it’s just a brilliant community." equipment ready for Summer this year, so we have lots of activities to do outside. "These types of community groups give children somewhere to go where they can meet up and socialise with their friends and engage in activities together.”

4 YOUR RYKNELD JANUARY 2018 WATER CHARGES Water Charges

Starting from 1 April 2018, Severn Trent Water has taken the decision to bill you directly for your water. That means it will no longer be an option to pay your water alongside your rent.

Severn Trent Water will be in touch with you to ensure you receive the best level of service to suit you and your needs.

If you already have a water meter, the service and billing arrangements you currently have in place will stay the same.

Help to pay your bill If you are having trouble paying your water bill, Severn Trent can offer help and support. They can be contacted on 03456 022 777 .

Free water meter You may save money by having a meter fitted. Contact 0345 709 0646. How to pay your bill Severn Trent offers a number of options for WaterSure - If you are on low income and already paying your bill. have a water meter and use a lot of water you can apply for WaterSure which offers capped water Direct Debit – this is the easiest and most bills for a year. convenient way of paying your bill. Watercard plan – With a Watercard you can Water Direct - If you receive certain benefits, make payments at your local PayPoint store. such as Universal Credit or Jobseeker’s Allowance Payment book – You can take a payment book you may be able to have deductions taken directly into any bank, building society or Post Office from your benefits to help pay your bill. and make regular payments. Water Direct – You may be able to have Severn Trent Trust Fund - If you are suffering payments deducted directly from your benefits. exceptional hardship the Fund may be able to help with a grant or clear part or all of your water You can also make payments by Credit or debit charges. Call 0121 355 7766 . cards – online or over the phone, Standing Order, cheque or Postal Order, bank transfer, Free water saving kits - Small things can make a Barclays Pingit, Giro slip at your local bank, big difference. To get a water saving kit visit building society, Paypoint or Post Office. stwater.co.uk/savewater.

YOUR RYKNELD JANUARY 2018 5 NEW HOMES New homes in North Wingfield

ork to build new homes in North WWingfield is well underway with the first customers set to move in this spring. Rykneld Homes in partnership with North East Derbyshire District Council and contractors Westleigh are developing 50 new homes – a mix of 23 bungalows and 27 houses. The development – Wingfield Court – replaces 45 non-traditionally built houses on the Alma estate. The scheme is part of Rykneld Homes and the Council’s long term regeneration plans for non-traditionally built properties. Similar new build projects to replace older homes have already been successfully carried out in Eckington, Killamarsh and Grassmoor. North East Derbyshire District Council's Cabinet Member for Housing, Councillor Bette Hill said, "This is a great opportunity for us to improve the quality of the housing we are able to provide. "We are delighted to be able to offer our tenants the chance to move into brand new, modern homes within the heart of North Wingfield. "This scheme is the latest in a long line of housing regeneration schemes we have been implementing with Rykneld Homes across the District. Our primary aim is to provide better quality and more modern homes for our tenants - and this redevelopment will do just that." Nigel Barker, Chair of Rykneld Homes, said: "This new scheme at North Wingfield continues the pattern of joint working and we look forward to being able to deliver more new homes for families in the District.”

6 YOUR RYKNELD JANUARY 2018 SHARED OWNERSHIP IN NORTH WINGFIELD

As well as the 43 new homes for rent, this scheme includes seven houses for Shared Ownership with Rykneld Homes. We are offering six, two bedroomed semi-detached houses and one, three bedroomed semi-detached home. These properties are available with shares starting from just 25%.

Please note these homes will not be ready until Spring 2018.

The Rother, Wingfield Court The Hambleton The Hepthorne

The Rother is a two bedroomed The Hambleton is a two The Hepthorne is a two home. bedroom home. bedroom home.

Rent and other costs - Rent and other costs Rent and other costs You pay a subsidised rent based on You pay a subsidised rent based on You pay a subsidised rent based on the share you can afford. the share you can afford. the share you can afford.

For example: For example: For example: 25% share (£28,750) Rent £197.66 pm 25% share (£30,000) Rent £206.25 pm 25% share (£32,500) Rent £223.44 pm 50% share (£57,500) Rent £131.77 pm 50% share (£60,000) Rent £137.50pm 50% share (£65,000) Rent £148.96 pm 75% share (£86,250) Rent £65.89 pm 75% share (£90,000) Rent £68.75pm 75% share (£97,500) Rent £74.48 pm

Based on a Full Market Value of Based on a Full Market Value of Based on a Full Market Value of £115,000 £120,000 £130,000

Plus, you will pay a management fee Plus, you will pay a management fee Plus, you will pay a management fee and buildings insurance charge of and buildings insurance charge of and buildings insurance charge of £31.33 per month £31.33 per month £31.33 per month

You will need a minimum 5% deposit You will need a minimum 5% deposit You will need a minimum 5% deposit for mortgage purposes and funds to for mortgage purposes and funds to for mortgage purposes and funds to pay for solicitor fees, moving costs pay for solicitor fees, moving costs pay for solicitor fees, moving costs and furnishings. and furnishings. and furnishings.

For further information about these properties contact The Shared Ownership Shop on 0330 113 3700.

YOUR RYKNELD JANUARY 2018 7 MONEY MATTERS

It’s never too late to ask for help

f you’re struggling with debts or managing your phone and online. Contact number 0800 138 7777 Imoney and you need help don’t suffer alone. We or visit www.moneyadviceservice.org.uk are here to help.

Rykneld Homes has a dedicated team of staff who n For a safe place to save and borrow contact can offer advice and support about money Chesterfield and North East Derbyshire Credit management and welfare benefits. You can contact Union. For more information about them visit their our Financial Inclusion Team on 01246 217670 or visit website at www.cnedcu.co.uk or telephone them our website www.rykneldhomes.org.uk on 01246 278833 or call in at their offices at 4-6 You can also seek free, independent and confidential Soresby Street, Chesterfield S40 1JN. advice from the North East Derbyshire Citizen’s Advice Bureau which has a wealth of information regarding debt advice, welfare benefits and budgeting. They can be contacted on 0300 456 8437 or visit Money advice in Killamarsh www.nedcab.org.uk Rykneld Homes will be holding another There are also other agencies and useful websites that drop-in session in Killamarsh this month can offer information. These include: when customers can come and discuss any tenancy issues they may have. n Step Change Debt Charity. They offer expert Our Housing and Support and Customer tailored advice and practical solutions for debt and Finance staff will be on hand to offer help money management. Contact number 0800 138 and information on a range of issues, 111 or visit www.stepchange.org including where to seek advice about n The Money Advice Service is an excellent site, set money management or debt problems. up by the government. It gives impartial advice and The drop in session will be held on guidance to help improve your finances and ideas Wednesday 21 February from 10am- to help you keep track of your money and plan 12noon at the St. Giles Church Hall located ahead. It also offers support in person, over the on Sheepcote Road, Killamarsh.

8 YOUR RYKNELD JANUARY 2018 UNIVERSAL CREDIT

Universal Credit Are you ready?

Universal Credit is being rolled out across the country area by area. Some people are already claiming it in North East Derbyshire. Some Rykneld customers will be affected from November 2017. The full roll out in our area will start in July 2018, so if you are receiving benefits and have a change in circumstances after 1 April 2018 that affects your benefit entitlement you will transfer to Universal Credit.

What is Universal Credit? 3. Bank Account/Credit Union Account : Universal Credit (UC) is the Government’s Universal Credit is paid into a bank new benefit system available to those who account /credit union account; you need are out of work or on a low income. It to ensure you have an account that can replaces the following welfare benefits: receive automated payments. 4. Budgeting: Universal Credit is paid n Income based Job Seekers Allowance monthly in arrears. This can be a big n Income related Employment and Support change if you have been used to Allowance receiving weekly or fortnightly wages or n Income Support benefit payments. n Housing Benefit 5. Savings: Waiting times for Universal n Child Tax Credit Credit average six weeks from making a n Working Tax Credit claim to getting a first payment.

Universal Credit is one single payment We will be updating our website with more which is paid monthly in arrears into a bank information as we move closer to the roll out account or credit union account. It includes of Universal Credit across our district. housing costs where appropriate. You are Please contact our Financial Inclusion then responsible for paying your rent Team if you have any queries regarding directly to Rykneld Homes. Universal Credit. Our officers can be contacted on 01246 217670. Top Tips for getting ready for Universal Credit For further information and advice please have a look at the following websites 1. Get On Line : You need to ensure you have access to the internet in order to www.gov.uk search for Universal Credit make a claim and to manage your claim and You leaflet on line. www.citizensadvice.org.uk 2. Email Address: You will need an email www.moneyadviceservice.org.uk address to complete a claim.

YOUR RYKNELD JANUARY 2018 9 IMPROVING HOMES Improving homes

Grassmoor Work is well underway on improvement works to 175 homes in Grassmoor. The programme is part of our long term commitment to improve the thermal efficiency of our non-traditionally built properties – to make them easier to heat and keep warm. In Grassmoor we have installed new roofs where needed, and are about to start fitting new windows. This year work will commence on fitting external wall insulation to all the homes. Deputy Council Leader, Cllr Bette Hill who has responsibility for Housing, said: “The Council is committed to improving our non- traditionally built housing stock and I look forward to our tenants in Grassmoor benefiting from the latest regeneration Improving homes in Grassmoor programme. “In partnership with Rykneld Homes we have improved hundreds of non-traditional properties on estates across the district.” Manor Farm The planning application to convert the former Area Housing Offices on Market Street in Dronfield into apartments with a further four new family homes created on nearby land has been approved. The scheme, put forward by Rykneld Homes, will see a total of 10 properties – all to be offered for sale on the open market - created in the heart of Dronfield, bringing much needed new homes in an area of high demand. Work is scheduled to start later this year.

10 YOUR RYKNELD JANUARY 2018 IMPROVING HOMES

Clay Cross – Pine View We recently consulted with customers on our Pine View estate in Clay Cross about plans to improve their homes and the surrounding area. The feedback has been very positive and we have already commenced on the project. All properties that are to be retained on the estate will receive brand new A-rated double glazed windows which will provide additional security and improved insulation. We are also improving front and rear external lighting on all the homes that need it and bringing some of the empty properties back into occupation so they can be offered through our normal letting process.

New homes We have identified structural issues with some of the empty bungalows which are not economical to repair. We have consulted with customers about replacing these properties with brand new homes – including bungalows suitable for people with mobility needs or requiring specialist accommodation. These proposals are now being discussed with North East Derbyshire District Council. Our proposals also include making improvements to parking, garden spaces, footpaths and street lighting.

Wessington As part of our programme to secure a long term future for some of our properties we have carried out structural repairs to eight semi detached bungalows in Wessington. Specialist contractors were brought in to carry out the repairs to the front of the bungalows without having to move our customers out. The work was the most cost effective solution and avoided major disruption to the occupiers.

YOUR RYKNELD JANUARY 2018 11 WORKING WITH COMMUNITIES

Rykneld supported the Dronfield 2together event Working with communities

Living Hope Foodbank Another user said, "I don't have a lot of money We were pleased to be able to support the Living Hope coming into my household and this makes things Foodbank in Mickley. more manageable. Also, I am a lone person and the They applied for funding from our Neighbourhood coffee and the great welcome I have received gives Improvement Budget (NIB) to allow the group to me something to look forward to.” continue to operate in Mickley for the next financial year. We were able to support them with a £1,000 grant. Rock n’ Roll with Rykneld! Tokkie Haywood, who runs the food bank said: "On Customers enjoyed a fantastic night of classic rock behalf of Living Hope I would like to thank you for n’roll when our Community Involvement Team granting us the funding to keep Mickley food bank organised a special night out for customers at the open for another year." Winding Wheel to see The Elvis Story. In the six months between April and September in The trip was part of our commitment to help bring 2017 the Mickley Food Bank provided food for 1,256 people and communities closer together by reducing adults and 904 children in need within our district. social isolation and supporting customers to start their Some of the fantastic comments received from own community activities. users of the food bank include: "Everyone welcomed me and made me feel as part Thank you of a family, I was in a desperate situation and it was a We wanted to say a big thank you to all the involved life saver. I will be forever grateful." customers who work with us throughout the year to One family said "We are on benefits and money is help improve and develop our services. We treated very tight. The people who run the food bank provide them to a special festive meal to show our us with our food which helps relieve the pressure. They appreciation for their hard work and commitment. are very friendly and always ready to listen and help anyway they can. Thank you."

12 YOUR RYKNELD JANUARY 2018 WORKING WITH COMMUNITIES

Christmas get together to thank involved customers.

Customers enjoyed the Elvis Story at the Winding Wheel

Carers’ Support activities available to support people aged 40 years and We were delighted to be able to help the Clay Cross above living in the Dronfield area. Mental Health Carers’ Support Group with £500 funding Rykneld Homes Community Involvement Team were through our Neighbourhood Improvement Budget. there to talk about our services and how customers can The group supports carers in Clay Cross and get involved with us. Everyone who spoke to us also surrounding areas who look after someone with had the chance to take home some free goodies or mental health issues. They provide respite and peer take part in our bath bomb making activity! support for carers, who are given the opportunity to To find out more about the Dronfield 2gether group speak with people who understand the problems they email them at dronfi[email protected] may be facing. The group also arranges for experts to attend Clay Cross kurling monthly meetings to give advice on issues such as Kurling enthusiasts from across the district gathered benefits and to signpost members to relevant agencies. in Clay Cross for the latest tournament organised by A spokesman for the group wrote to thank Rykneld local teams. Homes for the funding: “I would like to pass on our Rykneld Homes Community Involvement Team sincere thanks for the very generous donation. It was helped to set up and encourage the indoor sport much more than we ever expected and will go a long amongst community groups who now enjoy an way in making sure our group can continue for the activity which can be played by all ages and abilities. near future.” We supported the latest tournament – held at Clay Cross Social Centre – which was won by the Dronfield 2gether Killamarsh team. Other teams taking part were from Rykneld Homes supported a fantastic community Morton, Holmgate, Grassmoor, Marx Court flats in Clay event - the Great Dronfield Get 2gether. Cross, Eckington and Holmewood. It was a free event organised by the Dronfield 2gether group to raise awareness of groups and

YOUR RYKNELD JANUARY 2018 13 NEWSBRIEF

Come and join the team!

Our award-winning Scrutiny your enthusiasm and a touch with the Community Panel is starting the new year commitment to help improve the Involvement Team at Rykneld with a new look and a new name! service to customers. Your travel Homes by calling 01246 217670 or The group – which is made up and expenses will be provided.“ email Godfrey at of involved customers – is now For further information about the [email protected]. known as Your Scrutiny Team – and Your Scrutiny Team please get in is keen to recruit new members!

Our Communications Team worked Members of the Your Scrutiny with Scrutiny on their new image Team joined in our 10th and an information leaflet which Anniversary celebration. explains what the Team does and how YOU can make a positive difference to the services provided by Rykneld Homes. The Your Scrutiny Team works with Rykneld to discuss our service delivery and suggests changes or new ways of working. We provide full training – so don’t worry if you haven’t done anything like this before. Godfrey Kerry, Chair of Your Scrutiny Team, said: “We are a voluntary group who work independently of Rykneld Homes. All you need to do is bring along

Rykneld Homes already complies with the Privacy Statement Data Protection Act. Personal and sensitive Rykneld Homes and North East Derbyshire District information supplied by customers is used Council have been consulting with customers to assess housing application priority and about proposed changes to the Tenancy the provision of services as part of the Agreement. tenancy agreement. The Council is seeking to update the Tenancy Agreement to comply with the new data n Will NEDDC and Rykneld Homes be using my protection legislation coming into force from April data any differently from how they do now? 2018. This incorporates the inclusion of a Privacy No Statement which describes how information provided by you will be used. n How can I object to NEDDC or Rykneld Homes Once the consultation has been completed the using my data for specific reasons? Council will consider any comments made. Where information is not relevant to the person’s Privacy Statement, Frequently Asked Questions application for housing or the provision of services as part of the tenancy agreement, tenants n What does the change mean for me as an existing tenant? can ask for information not to be used.

New hoFmune sa cinti vKiitlileasm ina rHsh olmewood 14 YOUR RYKNELD JANUARY 2018 CUSTOMER FEEDBACK What you said about us

Generous donation lay Cross Mental Health Carers Support Group Cthanked the work of our Community Involvement Officers and our Neighbourhood Improvement Budget assessment panel, "Please pass on our sincere thanks for the very generous donation that has been awarded to us. It was much more than we ever expected and will go a long way in making sure our group can continue for the near future.

Beautiful new home A customer in North Wingfield thanked Rykneld Homes, "Just want to say thank you to everyone at Rykneld Homes and North East Derbyshire District Council for accepting me into my new, beautiful Happy in our home home, thank you from the bottom of my heart." One of our Customer Finance Officer’s helped a customer in North Wingfield who was so impressed Love the result with the work they wrote a thank you card which An electrician was praised for his work in Unstone, read, "Thanks for all your patience during a bad with the customer writing "I would like to say thank period, all is well now and we are very happy in our you for my new shower. The young man really worked home, kind regards." hard and I'm happy with the result - he cleaned up all the mess for me and as I'm over 100 years old that Completely satisfied was really appreciated. He made it very clear how to A customer in Danesmoor was pleased with the work use it and I love the result." of one of our operatives, saying "Spot on time, usual efficient repair. Completely satisfied both with how Professional and efficient easy it was to report the fault and arrange a suitable An Allocations Officer received the praise of a time, as well as the ease of repairing my leaking tap. customer after helping their parents apply for housing, “Your Allocations Officer has been an immense help Nothing is too much trouble during the assessment of my parent's application for A member of our Customer Services Team in the Area housing. They have consistently provided a Housing Offices received a letter of praise from a professional, efficient and most definitely effective customer in North Wingfield who wrote “Once again I service, accompanied with empathy and must commend your employee for the tremendous understanding. Your staff member has a wonderful work with myself and the community. She is a special approach and has excellent communication skills... woman. Nothing is too much for her and her colleagues they are a credit to the company." to do. She is an asset to Rykneld Homes.”

Immense care and support One of our Housing and Support Managers was commended for their work in Dronfield Woodhouse, “We are absolutely blown away by the immense care, “We are absolutely blown away by the help, support and patience that has been “immense care, help, support and demonstrated during the signing of the house. Your colleague was and continues to be extremely patience that has been demonstrated approachable, warm and friendly, whilst remaining during the signing of the house.” professional. We are extremely fortunate to have had this person to manage the signing of the contracts ” and handing over of the keys to the property. They are a credit to your organisation.”

YOUR RYKNELD JANUARY 2018 15 Estate Walkabouts

Come and join us on one of our estate walkabouts this spring. It’s a great opportunity to meet with our Housing and Support staff to chat about any issues you may have with your estate or neighbourhood. Contact numbers for our Housing and Support staff can be found on our website at www.rykneldhomes.org.uk or telephone our Contact Centre on 01246 217670.

Apperknowle Tuesday 22 May at 3pm Meeting at top of New Road Arkwright Tuesday 17 April at 10am Meeting at The Arkwright Centre Ashover Tuesday 17 April at 10:30am Meeting at corner of Malthouse Lane Barlow Friday 13 April at 10am Meeting at junction of Springfield/Valley Road Brackenfield Tuesday 10 April at 11:40am Meeting at School/Carr Lane Junction Calow Thursday 3 May at 10.30am Meeting at Central Drive car park Danesmoor Stonelow Thursday 3 May at 11am Clay Cross Penncroft Lane/Penncroft Drive Meeting outside Block 1 Stonelow Central Area Tuesday 1 May at 11am Wednesday 4 April at 11am Green, Stonelow Road Meeting at junction of Penncroft Lane Meeting at Park Row car park Snapehill Wednesday 16 May at 10am and Flaxpiece Road Florence Road Tuesday 8 May at 11am Meeting at the bottom garage site on Meeting at High Hazel Court car park Bevan Road Wednesday 18 April at 11am Marsh Avenue Meeting at junction of Bevan Road and Dronfield Woodhouse Angel Estate/Queen Street/The Cemetery Road Thursday 24 May at 11am Crescent/Princess Place Pine View/The Square Wednesday Meeting at communal room, Moray Tuesday 15 May at 11am 2 May at 11am Place Meeting at 1 Queen Street Meeting at junction of Beach Way and Clay Lane/Appian Way Cemetery Road Duckmanton Tuesday 17 April at 10.45am Tuesday 15 May at 11:30am Dronfield Meeting at top of Robertson’s Avenue Meeting outside entrance to Appian Fletcher Avenue Tuesday 24 April at Way 2pm Eckington Coal Aston Meeting on the corner of Gledhill Central Area Thursday 10 May at Wednesday 11 April at 10:30am Close/School Lane 10.30am Meeting at Eckington Library Meeting outside Rawlins Court Central Area Tuesday 24 April at 3pm Cutthorpe Meeting outside Manor Bungalows Woodview and Pitt Street Thursday 5 April at 10.30am Friday 13 April at 10.45am Hartington Friday 27 April at 10:30am Meeting at front of 2 Riggotts Way Meeting at the corner of Hartington Meeting outside Eckington Friendship Rd/Fanshaw Rd Hall, Berry Avenue

16 YOUR RYKNELD JANUARY 2018 ESTATE WALKABOUTS

Castle Hill Thursday 24 May at Killamarsh Pilsley 10.30am Delves Rd/Rectory Rd/Nether Wednesday 9 May at 10am Meeting at junction of Castle Hill and Ave/Norburn Rd Areas Thursday 12 Meeting at junction of Hallgate Castle Hill Close April at 10am Lane/Broom Avenue Meeting outside 2 Delves Road Birkhill and Fanshaw Estate Thursday Renishaw 19 April at 10.30am Sheepcote Area Tuesday 17 April at Wednesday 23 May at 10am Meeting outside Birkhill School, 10am Meeting at junction of Hague Chestnut Avenue Meeting outside 14 Sheepcote Road Lane/Carrwood Road Gosforth Valley Central Area Thursday 19 April at 10am Ridgeway Thursday 19 April at 11am Meeting at Killamarsh Area Housing Friday 6 April at 10:30am Office Meeting outside Main Road Flats Meeting at the parking area adjacent to 1 Sheards Drive Norwood & Rotherwood Wednesday Shirland 9 May at 10am Tuesday 22 May at 10am Grassmoor Meeting on Cross Street off Norwood Meeting at junction of Byron New Street/Chapman Crescent St/Hallfieldgate Lane Lane/Shakespeare Street/Tennyson Way Tuesday 10 April at 10am Westthorpe & Manor Tuesday 15 May Stonebroom Meeting at New Street Community at 10am Tuesday 29 May at 10:30am Centre Meeting outside 4 Manor Road, Meeting at Birkinstyle Lane/Birkinstyle Killamarsh Ave junction Broom Drive/Southend Friday 13 April at 1pm Littlemoor Temple Normanton Meeting at junction of Broom Tuesday 17 April at 11:45am Tuesday 17 April at 10am Drive/Mill Lane Meeting on Alton Lane Meeting at junction of Springwood Street/Elm Street Heath Marsh Lane Thursday 19 April at 11am Monday 14 May at 10am Tupton Meeting at corner of Bramley Queen Victoria Road Estate Tuesday Meeting at Heath Road/Heather Road/Ridge Road 15 May at 10am Avenue junction Meeting outside 119 Derby Road Mickley Hepthorne Lane Thursday 17 May at 10am Davenport/Wingfield Road Friday Wednesday 16 May at 11am Meeting at junction of Mickley 18 May at 1pm Meeting at junction of Hambleton Lane/Priestley Avenue Meeting at junction of Davenport Avenue and Bright Street Road/Wingfield Road Morton Holmesfield Maltby Avenue Area Thursday 10 May Unstone Wednesday 9 May at 2pm at 10:30am Tuesday 22 May at 2pm Meeting at corner of Woodside Meeting on Maltby Avenue Meeting at corner of Hardhurst Ave/Woodside View Road/Whittington Lane Evershill Lane Area Thursday 10 May at Holmewood 11am Wadshelf Area 1 Tuesday 24 April at 10am Meeting on Evershill Lane Thursday 26 April at 10am Meeting at junction of Heath Meeting in the parking area on School Road/Searston Avenue North Wingfield Lane Alma Road/Lings Crescent Area 2 Wednesday 25 April at 10am Wednesday 4 April at 11am Wessington Meeting at junction of Queensway/St Meeting at North Wingfield Resource Tuesday 10 April at 11am Albans Centre Car Park Meeting on Hill Crest Avenue/Back Holmgate Lane Junction Whiteleas Avenue/Ashford Road Friday 25 May at 2pm Wednesday 18 April at 11am Wingerworth Meeting at Holmgate Community Meeting at North Wingfield Resource Adlington Estate Monday 9 April at Centre Car Park Centre Car Park 2pm Holymoorside Meeting on Halcyon Approach Williamthorpe Road/Dark Lane Tuesday 24 April at 10am Wednesday 2 May at 11am Allendale Estate Monday 9 April at Meeting at Heather Way Car Park Meeting at Scout Hut Car Park, 2:45pm Kelstedge Holbrook Avenue Meeting at Allendale Road Flats Tuesday 17 April at 11:15am Woolley Moor Meeting at Causeway House Tuesday 24 April at 11am Meeting on Hawthorne Close

YOUR RYKNELD JANUARY 2018 17 COMPETITIONS Competitions

Thanks to everyone who filled in our short questionnaire in the last issue about the new look Your Rykneld magazine.

We were pleased at the positive response to our newsletter which customers said they found useful and informative. Ryki Symbol Mrs Greenfield We will take on board your ideas for future articles – which included more about charity events, looking after gardens, more news from local communities and improving home safety.

Can you find our three little Rykis? Well done to Mrs Greenfield from Holmgate who won £30 in shopping vouchers after finding our three little Rykis in the Autumn issue of Your Rykneld. Can you find our three little Rykis?......

1. Page number Title of article 2 Page number Title of article 3. Page number Title of article

F R O V E B J A N S N O D R F T Word Search C L E Y R E I C A L G R O M I O E R D C R O A F L S J A N T U S

Can you find our Winter words? A G M I T E N G N I I K S N W A S L D G H O L N E Z O R F A R C Snowdrift Sledge J A N E M I T A R T I C H O L D Y C E Y L I C S F O M S W U K E January Snowball R I Z S I S R I B I N T Y A N S Ice Frozen A T R O T E R I C E U M R U T C U C I Y A D A Y T R O S A B Y I Mittens February R R E N W A S T V O N T U S L O Holly Glacier B A R O M T I C R A F E N E L D E K N N I M Y R U A J N A U O Y F S E B E R H O L Y U A J A H V B A L E C I L L A B W O N S E K S N O B A F E B S L E D H O L S

Please send your completed survey or competition entries to: Competitions, Communications, Rykneld Homes, Pioneer House, Mill Lane, Wingerworth, Chesterfield S42 6NG or hand in your entry form into one of our Area Housing Offices. Closing date for entries is 2 March 2018.

Name Address

Tel Email

18 YOUR RYKNELD JANUARY 2018 USEFUL CONTACTS

Rykneld Homes, Pioneer House, Mill Choice Move North East Derbyshire Lane, Wingerworth, Chesterfield S42 Tel: 01246 217670 Email: choicemove@ 6NG. For all services please call us on rykneldhomes.org.uk District Council 01246 217670 District Council Offices, Home Ownership 2013 Mill Lane, Wingerworth, Contact Centre opening times: 8am-5pm Chesterfield S42 6NG. (Right to Buy and Leaseholders) Tel: 01246 217670 Tel: 01246 231111 Or visit our website at: Email Or visit our website at: www.rykneldhomes.org.uk [email protected] www.ne-derbyshire.gov.uk Or Text us at 07800 002 425 Leaseholdmanagement@ Council Tax and Housing Housing Offices rykneldhomes.org.uk Benefits For all Area Housing Offices at Housing Accounts/Rent s Killamarsh, Clay Cross, Dronfield and Tel: 01246 217600 Tel: 01246 217670 North Wingfield telephone 01246 217670 . Elections and Electoral Tenancy Support Registration Repairs Tel: 01246 217670 Tel: 01246 217069, 217068 Text: 07971 793 892 For repairs contact 01246 217670 . by writing to Community Emergency housing repairs (including Sustainment, Pioneer House, Environmental Services drainage). Only serious emergencies Mill Lane, Wingerworth, Tel: 01246 217610 for abandoned vehicles, accepted out of hours. Chesterfield S42 6NG Burgundy Bin collection, Bulk Collections, Freephone 08000 121 621. Text or via an Area Housing Office. Cleansing, Dog Wardens, Fly Tipping, Pest repairs4u to 07800 002 425 Control, Pollution Control (air, noise, odour), Recycling initiatives, refuse collection and Adaptations Community street cleansing. Tel: 01246 217670 Involvement Team E-mail: adaptations.team@ Tel: 01246 217670 Food Safety and Hygiene rykneldhomes.org.uk Email: [email protected] Tel: 01246 217238, 217239 Homelessness Other Services North East Derbyshire Citizens Advice Bureau Tel: 01246 231111 . For emergency out of Tel: 0300 456 8437 hours call Derbyshire out of hours duty team Derbyshire Constabulary 01629 532600. During normal office hours For non-emergencies Derbyshire County Council if anyone is in need of emergency housing phone 101 Tel: 08456 058 058 they should contact 01246 231111. After www.derbyshire.police.uk 8am - 8pm Monday to Friday 5pm the emergency out of hours service and 9.30am - 4pm Saturdays. kicks in and this is run by Call Derbyshire Derbyshire Law Centre Email: [email protected] (managed by Derbyshire County Council). Freephone 0800 7076990 Text: 86555 The emergency out of hours number is 01246 550674 Fax: 01629 585995 01629 532600 . Minicom: 01629 585400 Chesterfield Jobcentre Plus By writing to: Tel: 01246 343100 Derbyshire County Council, County Hall, Matlock DE4 3AG.

Community News Do you have any community events you Tenants and residents support school Get in touch would like to promote? We can help you Tenants and residents in Danesmoor have The Danesmoor, Clay Cross and North spread the word through the pages of worked with the Council, Dog Warden Wingfield Tenants and Residents Your Rykneld, on our website or through service and Danesmoor School to design, Association is keen to hear from anyone our Twitter site. purchase and erect eight new anti dog- who would like to join their group. If you fouling signs on the boundary around the are interested in getting involved you can All you need to do is get in touch with our school. This is to try and stop dog fouling fill in a form on our website in the Get Communications Team by sending them near the entrance. Involved section and it goes straight to an email marked for their attention to the group. You can find the form by [email protected] visiting www.rykneldhomes.org.uk

YOUR RYKNELD JANUARY 2018 19 MY ACCOUNT

New Website Service ACCOUNT WMe have introdYuced a new customer website service that puts you more in control of information about your tenancy.

Our new My Account is a free, online tool for customers to log in and access details relating to your home.

Our new portal will put information at your fingertips with 24 hour access, at a time and a place to suit you.

By logging into My Account you will be able to find:

n Your account details n Details of rent paid and rent due n Ability to print out your rent statement n Set up a Direct Debit on-line

To use My Account you will need to register. You will need your Tenancy Reference Number and an email address. . To find out more visit our website www.rykneldhomes.org.uk Charity fund raising

hanks to everyone who has supported our staff with their Rykneld Homes Managing Director Lorraine Shaw, Tcharity fund-raising over the past few months. right, presents a cheque to the Alzheimer's Society. Every year our staff choose a charity to support and in 2017 it was The Alzheimer’s Society. We were recently able to hand them a cheque for £405 raised through everything from cake bakes to dress down days. We also supported the Macmillan Coffee Morning Appeal in September and raised a fantastic £170 from staff selling and buying cakes. A special big thank you to residents in Apperknowle who helped to raise £118 towards the cause during a cake and coffee morning in the village organised by our Community Involvement Team. Staff also got behind the Children in Need Appeal and raised £92. Thanks to all their hard work and effort in 2017 Rykneld Homes staff raised a total of £1497 for good causes.

20 YOUR RYKNELD JANUARY 2018