Welcome

Out of the box worldwide trade TOOLS.

This PDF Toolkit puts a wealth of information about shipping solutions and services at your fingertips, from help with documentation to Easy Billing Options. Of course, you have the support of DHL Customer Service on 13 14 06 to answer your questions.

We are here to make shipping easier for all your international deliveries, with a network that covers 220 countries and territories, and 275,000 employees focused on delivering our customers’ documents, parcels and freight everyday.

We combine worldwide coverage with an in-depth understanding of local markets to provide you with a range of import and export solutions from one company. This gives you one point of contact and one point of control. Shipping Tools

MAKE YOUR SHIPPING PROCESS FASTER, EASIER.

Our shipping solutions are designed to DHL Connect DHL EasyShip Start shipping online within a few minutes with DHL EasyShip is designed for shippers with large shipment help your business save time and money. this powerful, easy-to-use shipping tool. It can help volumes. From multi-national supply chains to companies with We’ll help you select a solution that best you create mailing lists, generate reports and keeps a central shipping function, EasyShip can meet your needs. you informed about all your shipments 24/7. meets your requirements, from web-based to fully integrated solutions, including: DHL EDI/ XML DHL ProView DHL EDI and XML Integrated Shipping is a cost-effective DHL Web Shipping Get visibility and receive proactive alerts on all shipments service that offers a quick way to integrate your shipping Prepare documents, book pick-ups, store contact details and across all your accounts. You or anyone you specify can capabilities with DHL using XML request and response track your deliveries with DHL’s web based tool. DHL Web receive notifications, via email or text message. messages or a tailored EDI solution. Shipping provides a transit time and rate for your registered account number & much more.

DHL Import Express Online DHL Import Express Online gives you full control of your DHL eMailShip imports – wherever you are, directly via the Internet. Import Prepare shipment in a PDF format, and send them via Express account holders can securely create, track and email to DHL. This saves you the time and effort of revise shipment instructions. The supplier can complete completing Air Waybills manually. DHL eMailShip can the shipping instructions and generate label and pick-up provide a pro-active delivery notification and contains requests electronically. an address book for your convenience.

Page 2 DHL Express Products

CHOOSE FROM A RANGE OF PRODUCTS ON YOUR TIME, YOUR PRICE.

Time Definite DHL Jetline Day Definite DHL Express 9 or 12 When it’s absolutely critical to get a shipment delivered in DHL Economy Select – with a full money the shortest possible time we offer an immediate dedicated Our international economy service is designed for your back guarantee* pickup, first possible flight uplift and pre-clearance through less urgent single or multi-piece shipments and pallets to Get a guaranteed 9:00 customs for a priority delivery. New Zealand, offering cost effective reliability and shipment AM or 12:00 PM delivery transparency. on the next possible business day with proactive delivery notification to the major business centres in Australia, Break Bulk Express DHL Domestic Express 18:00 PM Asia, Europe and the Middle East for document and Forget about additional warehousing costs with Break Choose our reliable and cost-effective door-to-door pre non-document shipments. Bulk Express. It consolidates your separate shipments 18:00 PM delivery on the next possible business day for at the destination country, providing a single customs your important documents and parcels to virtually any clearance point. address within Australia. DHL Express Worldwide Not quite as urgent? Our pre 18:00 PM delivery service is available when you’re sending document or non-document Other products items anywhere around the world. DHL Jumbo Box For straightforward international express door-to-door delivery of goods, use Jumbo Box – all at an economical DHL Import Express Worldwide price! The Jumbo Box takes up to 25Kgs and the Jumbo If you regularly import spare parts, samples, finished goods Junior up to 10 Kgs. or other items, this is the solution for you. Our Import Express service including AirCross involves the collection of your inbound document or non-document shipments from virtually anywhere in the world.

Page 3 * DHL Express Terms and Conditions apply. Value-added Services

MORE THAN OUT OF THE BOX SOLUTIONS.

Need more than a standard service? Delivery Notification Neutral Delivery When you need documented proof To protect a competitive or purchasing We have a range other options to help that your shipment has been advantage, you keep the declared you with the business of shipping. delivered, DHL Express can provide value of your shipment confidential a copy of the receiver’s signature or to the consignee with Neutral Delivery delivery confirmation via fax Service (NDS). Shipment Value Protection or email. We recommend our comprehensive For more information on any of our value added services Shipper’s Interest Insurance for your Remote Area Service please speak to your local Sales Representative or Customer valuable or personal shipments, in the If you need to send a parcel or document Service on 13 14 06. unlikely event of physical damage or loss. to a remote location within Australia An insurance premium based on the value or anywhere else in the world, of the contents can provide even greater DHL can help. peace of mind. Duties & Taxes Paid Non-Standard Pickup DHL Express can arrange for the shipper If your business operates beyond Monday to Friday, we or a third party to be billed for any Excise can pickup your shipments from the address of your choice or Customs Duties and Taxes, rather than the usual on Saturday and outside of normal business hours. process of billing the recipient of the shipment.

Saturday Delivery Customs Clearance Services We offer a domestic Saturday delivery DHL are experts in Customs clearance, both locally service to key cities. Let Customer Service and internationally, and we offer a range of non-standard know your destination postcode and we’ll import and export clearance and handling services. take care of the rest.

Page 4 Packaging to Protect

VALUE-ADDED PACKAGING TO PROTECT YOUR SHIPMENT.

Express Box 8 – 442 x 317 x 278mm

Recommended maximum weight 25kg. Express Box 9 – 465 x 302 x 370mm Recommended maximum weight 25kg. Express Envelope – 350 x 275 x 10mm Express Tube – 150 x 150 x 960mm Recommended maximum weight 500g. Recommended maximum weight 5kg. Standard Express Flyer – 300 x 400mm Didgeridoo Box – 130 x 130 x 162mm Recommended maximum weight 2kg. Recommended maximum weight 10kg. Large Express Flyer – 380 x 475mm Jumbo Box – 450 x 427 x 330mm Recommended maximum weight 4kg. Recommended maximum weight 30kg. Express Box 5 – 344 x 110x 354mm Jumbo Junior – 399 x 340 x 241mm Recommended maximum weight 10kg. Recommended maximum weight 20kg. Express Box 6 – 332 x 84 x 449mm Globalmail Bag – 990 x 710mm Recommended maximum weight 15kg. Recommended maximum weight 25kg. Express Box 7 – 481 x 404 x 389mm Globalmail Flyer – 380 x 560mm Recommended maximum weight 20kg. Recommended maximum weight 5kg.

Page 5 Easy Invoicing

EASY BILLING, WITH A RANGE OF INVOICE DELIVERY OPTIONS.

Our aim is to keep things as easy to manage as possible, including the receipt of our invoices delivered the way you would like them. Whether you prefer post, fax or want to reduce your carbon footprint with an electronic delivery option:

EzyBill Our electronic billing service is an alternative to post and fax. It enables you to have an accurate, fast and efficient accounts payable service, including the ability to view new e-invoices, query invoices, search through archived invoices and import invoice data directly into your accounting system.

Of course, if you would like to talk to someone about an account enquiry you can call our Customer Accounting Centre on 1300 301 307.

Page 6 Simple Documentation

DOCUMENTATION MADE EASY.

An example of an electronically A step-by-step guide to completing your Check list before shipping. produced waybill. Origin and Value Documentation.

Click to enlarge Click to enlarge Click to enlarge

Page 7 Transit Times

TRANSIT TIMES.

Transit times: A–L Transit times: L–Z Click to enlarge Click to enlarge

Cick here for Fuel surcharges

Page 8 Contact Us

CALL, DROP IN OR JUMP ONLINE.

Call Customer Service to book or track Adelaide Adelaide Airport 382 Richmond Road Netley SA 5037 a shipment on 13 14 06, or jump online Brisbane 10 Boronia Road Eagle Farm Brisbane QLD 4009 at www.dhl.com.au.

Cairns 13 Toohey Street Cairns QLD 4870 Customer Service: 13 14 06 Canberra Unit 2, 137 Canberra Avenue Fyshwick ACT 2609 Customer Accounting Center: Darwin 301 Bagot Road Coconut Grove NT 0810 1300 301 307

Melbourne – Gateway 5 Apac Drive Tullamarine Airport VIC 3045 eCom Department: 1800 226 349 Melbourne – City Port Melbourne - 203 Ingles street, Port Melbourne, VIC 3207 Drop in to one of our Service Centres. Melbourne – South East 18-20 Pickering Road Mulgrave VIC 3170

Melbourne – East 2/2-6 Apollo Crt – Blackburn – VIC 3130

9 Dawson Road (off Affleck Road) Perth Perth Int/l Airport Newburn WA 6105

Sydney – Homebush 8 Hill Road Homebush Bay NSW 2128

Sydney – South 3 Keith Smith Drive Kingsford Smith Airport Mascot NSW 2020

Tuggerah Unit 6 / 1 Reliance Drive Tuggerah NSW 2259

Newcastle Unit 3, 4 Friesian Close Sandgate Newcastle NSW 2304

Page 9 EXPRESS WORLDWIDE WSI 3.3 12-1104 DOX From: DHL Express Ecom Origin: Michael Aniban 10 Boronia Rd BNE Eagle Farm Ph:1800226349 Eagle Farm 4009 Australia To: Test Contact: Test Ph:272727 Test Rd Test

CENTRAL Hong Kong HK-HKG-HKC Day Time eiin' oy1 f1 of 1 Recipient's Copy Ref: Piece Weight:0.50 kgs Pieces: Date25-Aug-2011 1/1 Contents: test Piece

WAYBILL73 8635 3262

(2L) HK:HKG+42000000

(J)JD01 1736 5928 5000 4925

Page 10 AWB p2_PR.pdf 11/03/2009 10:09:48 AM

A STEP BY STEP GUIDE TO COMPLETING YOUR ORIGIN AND VALUE DECLARATION

As regulations in different countries have changed in response to security concerns in the aviation industry, we seek your co-operation in giving us full information when filling out your Origin & Value Declarations. In this way, you can be assured of the speedy and smooth delivery of your shipments to any destination around the world.

Air waybill number for this shipment. Name of company you are sending to with a complete address. A phone/fax number is vital for contact purposes. DHL cannot Number of pieces and total estimated weight. send to PO Box numbers (Papua New Guinea excepted).

Name of your company and complete address. Name and address of the manufacturer of the commodities if not manufactured by you.

Country of manufacture and/or state if made in Australia. Harmonised tariff item (AHECC) 8 digit code for each commodity being exported (if known). Value of each item/unit. This field must not contain zero values. Although the goods may have no commercial value (NCV), a value C for customs purposes only must be stated.

M Total FOB (Free on Board) value for each line. This amount should

include all costs to the vessel/aircraft excluding international freight Full description of the goods, including numbers/ and insurance. Y markings etc. For example, serial numbers on machines. If sending a video tape, please state the Value of Freight and Insurance (if known). title, contents and purpose. CM Total value of all commodities being shipped, together with the Number of items/units being shipped. currency quoted. Must not equal zero. MY

CY

CMY

K Please tick the appropriate Terms of Trade if known. Duty Drawback may be applicable if you have paid duty on the goods when they were imported. If you are unsure, please tick yes. Please state whether this consignment contains any hazardous material …………………………………………… Reason for export for example: Sale, Loan, Sample, Test. Export permit numbers if applicable.

These are required for export controlled commodities. ______

Sign and date each ______declaration with an original signature and ______complete your name and position in print. ______

______

Page 11 DHL delivers to over 220 countries and territories fast and on-time. Find the latest Zones FOR RATE & TRANSIT TIMES* transit times for all DHL products to your specific destination on www.dhl.com.au 1 1 1 1 1 1

Country ZONE EXPRESS WORLDWIDE EXPRESS IMPORT WORLDWIDE Country ZONE EXPRESS WORLDWIDE EXPRESS IMPORT WORLDWIDE Country ZONE EXPRESS WORLDWIDE EXPRESS IMPORT WORLDWIDE Afghanistan 9 4 4 Central African Republic 9 4 4 Ghana 9 4 4 Albania 9 2 3 Chile 9 3 6 Gibraltar 8 3 4 Algeria 9 3 3 China, People's Republic 2 2 2 Greece 8 2 3 American Samoa 6 5 6 Christmas Island 9 5 5 Greenland 9 3 3 Andorra 8 3 4 Cocos Island 9 5 5 Grenada 9 3 5 Angola 9 5 5 Colombia 9 3 5 Guadeloupe 9 2 5 Anguilla 9 3 5 Comoros 9 6 4 Guam 9 2 2 Antigua 9 3 5 Congo 9 4 4 Guatemala 9 3 4 Argentina 9 3 4 Congo, The Democratic Republic of 9 4 4 Guernsey 7 2 3 Armenia 9 3 4 Cook Islands 6 2 3 Guinea Republic 9 4 4 Aruba 9 3 5 Costa Rica 9 3 4 Guinea-Bissau 9 5 4 Austria 7 2 3 Cote d'Ivoire 9 4 4 Guinea-Equatorial 9 4 4 Azerbaijan 9 3 4 Croatia 9 2 3 Guyana (British) 9 3 5 Bahamas 9 2 3 Cuba 9 4 7 Haiti 9 2 4 Bahrain 9 3 2 Curacao 9 3 5 Honduras 9 3 4 Bangladesh 5 3 2 Cyprus 8 3 4 Hong Kong 4 1 1 Barbados 9 3 5 Czech Republic, The 8 2 3 Hungary 8 2 3 Belarus 9 3 3 Denmark 7 2 3 Iceland 9 2 3 Belgium 7 2 3 Djibouti 9 4 4 India 4 2 2 Belize 9 2 5 Dominica 9 3 5 Indonesia 4 2 2 Benin 9 4 4 Dominican Republic 9 3 4 Iran (Islamic Republic of) 9 3 3 Bermuda 9 2 3 East Timor 9 4 4 Iraq 9 6 5 Bhutan 9 3 3 Ecuador 9 3 5 Ireland, Republic Of 7 2 3 Bolivia 9 4 6 Egypt 9 3 2 Israel 9 3 3 Bonaire 9 3 5 El Salvador 9 3 4 Italy 7 2 3 Bosnia and Herzegovina 9 2 3 Eritrea 9 4 4 Jamaica 9 2 4 Botswana 9 3 3 Estonia 9 2 3 Japan 4 2 2 Brazil 9 4 4 Ethiopia 9 2 3 Jersey 7 2 3 Brunei 5 2 2 Falkland Islands 9 3 4 Jordan 9 3 2 Bulgaria 9 2 3 Faroe Islands 9 3 3 Kazakhstan 9 4 4 Burkina Faso 9 4 4 Fiji 4 2 2 Kenya 9 3 3 Burundi 9 3 3 Finland 8 2 3 Kiribati 6 3 4 Cambodia 5 2 2 France 7 2 3 Korea, Republic Of 5 2 2 Cameroon 9 4 4 French Guyana 9 2 5 Korea, The D.P.R of 9 4 4 Canada 3 2 4 Gabon 9 4 3 Kosovo 9 3 3 Canary Islands, The 9 3 4 Gambia 9 4 4 Kuwait 9 3 2 Cape Verde 9 4 4 Georgia 9 3 4 Kyrgyzstan 9 3 4 Cayman Islands 9 2 3 Germany 7 2 3

Product Available

* Transit Time (Working Days) These Transit Times and zones are estimates only based on low value non document shipments to and from SYDNEY and maybe extended by many factors beyond DHL’s reasonable control such as – Customs and Quarantine processing requirements, weekends and public holidays, varying flight schedules and other origin specific or destination-specific factors.DHL does not guarantee any transit times or represent that any transit times will be achieved. Please direct enquiries to our Customer Service team on 13 14 06 or go to dhl.com.au +Inbound service also available. Please contact our Customer Service Team on 13 14 06.

Page 12 DHL delivers to over 220 countries and territories fast and on-time. Find the latest Zones FOR RATE & TRANSIT TIMES* transit times for all DHL products to your specific destination on www.dhl.com.au 1 1 1 1 1 1

Country ZONE EXPRESS WORLDWIDE EXPRESS IMPORT WORLDWIDE Country ZONE EXPRESS WORLDWIDE EXPRESS IMPORT WORLDWIDE Country ZONE EXPRESS WORLDWIDE EXPRESS IMPORT WORLDWIDE Lao People's Democratic Republic 9 2 3 Niger 9 4 4 St. Kitts 9 3 5 Latvia 9 2 3 Nigeria 9 4 4 St. Lucia 9 3 5 Lebanon 9 3 2 Niue 6 3 3 St. Maarten 9 3 5 Lesotho 9 3 3 Norway 7 2 3 St. Vincent 9 3 5 Liberia 9 4 4 Oman 9 3 2 Sudan 9 3 3 Libya 9 7 7 Pakistan 5 2 3 Suriname 9 3 5 Liechtenstein 9 2 2 Panama 9 3 4 Swaziland 9 2 3 Lithuania 9 2 3 Papua New Guinea 5 2 3 Sweden 7 2 3 Luxembourg 7 2 3 Paraguay 9 4 5 Switzerland 7 2 3 Macau 4 1 2 Peru 9 3 5 Syria 9 3 3 Macedonia, Republic of 9 2 3 Philippines, The 4 2 2 Tahiti 6 3 4 Madagascar 9 3 3 Poland 8 2 3 Taiwan 4 2 2 Malawi 9 3 4 Portugal 7 2 3 Tajikistan 9 4 4 Malaysia 4 2 2 Puerto Rico 9 2 3 Tanzania 9 3 3 Maldives 9 2 2 Qatar 9 3 2 Thailand 4 2 2 Mali 9 3 3 Reunion, Island Of 9 4 4 Togo 9 4 4 Malta 8 2 4 Romania 9 2 3 Tonga 6 3 3 Marshall Islands 6 4 4 Russian Federation, The 9 3 4 Trinidad and Tobago 9 2 4 Martinique 9 2 5 Rwanda 9 3 3 Tunisia 9 3 3 Mauritania 9 4 4 Saipan 9 2 3 Turkey 9 2 3 Mauritius 9 3 3 Samoa 6 2 2 Turkmenistan 9 3 4 Mayotte 9 3 4 San Marino 9 2 3 Turks and Caicos Islands 9 2 4 Mexico 3 2 5 Sao Tome and Principe 9 4 5 Tuvalu 6 3 4 Micronesia, Federated States of 9 7 7 Saudi Arabia 8 3 2 Uganda 9 3 3 Moldova, Republic Of 9 3 4 Senegal 9 3 4 Ukraine 9 3 3 Monaco 9 2 3 Serbia, Republic of 9 2 3 United Arab Emirates 8 2 2 Mongolia 9 3 3 Seychelles 9 4 4 United Kingdom 7 2 3 Montenegro, Republic of 9 3 3 Sierra Leone 9 4 4 United States Of America 3 2 3 Montserrat 9 3 5 Singapore 4 1 1 Uruguay 9 3 4 Morocco 9 2 3 Slovakia 9 2 3 Uzbekistan 9 4 4 Mozambique 9 3 3 Slovenia 9 2 3 Vanuatu 6 3 3 Myanmar 5 3 3 Solomon Islands 6 3 3 Venezuela 9 3 4 Namibia 9 3 3 Somalia 9 4 5 Vietnam 4 2 2 Nauru, Republic Of 6 3 4 Somaliland, Rep of (North Somalia) 9 4 4 Virgin Islands (British) 9 3 5 Nepal 5 3 3 South Africa 8 3 3 Virgin Islands (US) 9 3 3 Netherlands, The 7 2 3 Spain 7 2 3 Yemen, Republic of 9 3 3 Nevis 9 3 5 Sri Lanka 5 2 2 Zambia 9 3 3 New Caledonia 6 2 3 St. Barthelemy 9 3 5 Zimbabwe 9 3 3 New Zealand 1 1 1 St. Eustatius 9 3 5 Nicaragua 9 2 4 St Helena 9 6 6

Product Available

* Transit Time (Working Days) These Transit Times and zones are estimates only based on low value non document shipments to and from SYDNEY and maybe extended by many factors beyond DHL’s reasonable control such as – Customs and Quarantine processing requirements, weekends and public holidays, varying flight schedules and other origin specific or destination-specific factors.DHL does not guarantee any transit times or represent that any transit times will be achieved. Please direct enquiries to our Customer Service team on 13 14 06 or go to dhl.com.au +Inbound service also available. Please contact our Customer Service Team on 13 14 06.

Page 13 Page 14 CHECK LIST

TIPS TO FILL IN PROPERLY YOUR AIR WAY BILL/ COMMERCIAL INVOICE

CHECK LIST

Does your pick up address match the address on the commercial invoice and the address on the Yes No Air way Bill? Is your address full and complete including a post code? Yes No

Do you require an EDN? If so please mark it on the Air way Bill Yes No

Does your account number match the number you gave when you called DHL customer service? Yes No

Does your product description detail what you are sending in simple terms (product numbers Yes No alone not acceptable) Does your shipment contain any Dangerous Goods? if so, please ensure you're compliant with Yes No DHL/ IATA regulations Have you included any material safety data sheets that maybe required for DHL to understand Yes No your product in more details?

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