Homeless Services Dashboard Report August 2020

Street Outreach and Engagement Outreach Contactsi Outreach Line Calls Street Exitsii Dec 2018 25 8

Jan-Mar 2019 222 9

April-June 2019 221 96 15 July-Sept 2019 131 116 11 Oct-Dec 2019 152 62 8 Jan-Mar 2020 326 68 53 April-June 2020 199 100 22 July 2020 62 35 4

August 2020 70 17 14

TOTAL 1,408 494 144 Clients currently engaged in Case Managementiii: 44

Street Outreach and Engagement Notes • Note: Winter 2019-2020 street outreach numbers increased due to the opening of the city’s Inclement Weather Shelter • Annual net societal cost savings for exiting 144 homeless neighbors from the streets: $1,257,984iv

Summary of Outreach Event Activities and Locations (partial list) Date Location(s) 8/3/20 Path of Life, 8/11/20 Welcome Inn Motel, Flight Motel 8/12/20 Best Western, Inn, Oyo 8/13/20 Best Western 8/17/20 Welcome Inn, Best Western, Lincoln/Second 8/18/20 Lincoln/Second 8/24/20 Welcome Inn, Lincoln/Second 8/25/20 City Park, Lincoln/Second 8/26/20 , Lincoln/Second, Path of Life, Rimpau/Magnolia 8/27/20 City Park, Massachusetts/Kansas 8/28/20 City Park, Lincoln/Second

Recent Street Outreach/ Case Management Successes (most recent at top) 8/1/20: Homeless female has been living unsheltered in Corona for two years. When we first encountered her, we connected her to the Path of Life shelter. She finished the program, but unfortunately found herself homeless in Corona again. When we encountered her during street outreach we attempted to reconnect her to services. We helped her apply

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Homeless Services Dashboard Report August 2020 for her SSI, medical benefits, and stimulus payment. We transported her to the DMV to get her ID. City Net also referred her into the county’s Project Roomkey shelter program to exit her from the streets. She is connected to a county case worker and we continue to check in with her to assist as she is working towards a permanent housing plan.

7/30/20: City Net engaged homeless male client on street outreach a few months ago. He has been homeless in Corona and when able has been sheltered temporarily with friends. We found him sleeping in the streets when no one was able to take him in. He wanted to connect to shelter, so City Net case manage referred him to the Path of Life Shelter. City Net assisted with his referral and transportation to the shelter.

7/30/20: City Net engaged homeless female client when she was sleeping at City Park. After verifying she qualified for Corona’s motel program she was placed into the program for a little while. We then verified she qualified for other services through the county because of her age and referred her into Project Roomkey.

7/30/20: City Net case managers engaged homeless female client on outreach while she was living outdoors at City Park. She had been working but was laid off due to COVID-19. We helped her with applying for unemployment and social security benefits. The client also qualified for the county’s Project Roomkey for people who are susceptible to COVID-19. We successfully referred her into shelter and are continuing to work with her on securing permanent housing.

6/30/20: Homeless male has been living unsheltered in Corona for many years. It took time and multiple engagements to begin to build trust with client. After many contacts and engagement, we worked with HOPE to make a referral for him to enter the inclement weather program, and we placed him into the program so we could discuss sober livings or detoxes. After spending a few weeks in the program, we took him to see different sober living homes and shelters but he wasn’t ready for the programs. He disclosed he felt he needed to go through a detox program, so we referred him to Global Medical Detox. We supported him through the initial intake, and nurse’s interview. After a week, the detox had an availability so we get him into the program and transported him there. The client is now in the detox program, we will continue to support him on his road to recovery by looking for sober living homes or residential programs to best meet his needs.

6/24/20: HOPE encountered homeless male at a park while he was sleeping; concerned citizens called the police because they weren’t sure if he was well. Upon talking to client he was resistant towards law enforcement, so City Net came to offer him resources. We discussed shelters and he was interested. After getting him new clothing, HOPE along with City Net provided transportation for him to the shelter.

5/7/20: The couple were referred to City Net in February 2020 through the Corona School District’s homeless liaison. The couple and their three kids were living out of a vehicle. Once connected to City Net they were referred to and entered the Inclement Weather Program, where they saved money and searched for an affordable apartment. In a matter of a few months, mom found a local job and with two incomes they qualified for a low-income apartment through the Riverside County- Housing Assistance Program. On May 7, the family successfully moved into their 2-bedroom apartment in the city of Corona. With two incomes and housing stability, the family is expected to thrive in the near future and have expressed their gratitude for all of the services helped them secure a brighter future with and end of their homelessness.

4/27/20: Case managers initially met homeless female during street outreach in Corona last year. She became homeless after her vehicle was towed and has been homeless since. In collaboration with the HOPE team City Net referred client to the Path of Life Ministries shelter. She was hesitant at first, so case managers explained the resources she could access at 2 September 6, 2020 [email protected]

Homeless Services Dashboard Report August 2020 the shelter and she gave it a chance. City Net provided transportation and got her a new blanket after her other one was ruined. She is now trying to regain stability through the shelter and working towards seeking mental health treatment and permanent housing.

3/27/20: The school district referred this family to City Net a few months ago. The family was placed in the Inclement Weather Program after being found sleeping in a UHAUL. In the time the family has been in the Inclement Weather Program they have taken full advantage and started saving money, searching for housing and applying for jobs. At the beginning of March, the father was promoted at his job and fortunately after a long search, the mother was able to get a part -time job in Corona. This was all possible for their family with the ease of transportation and housing stability. City Net was supported by researching available housing options. The couple was able to find an apartment listing to send to their Riverside County Caseworker for approval through the CalWorks-Housing Support Program. The couple is waiting to get through the clearance stages for the apartment and they continue to sustain their employment, save money and move forward with their family to obtain a permanent Housing Solution.

3/9/20: A community volunteer referred homeless female to City Net in order to connect her to our services in the city of Corona. We met her for an intake evaluation and after hearing her story and potential we entered her into the Inclement Weather program. Since she has been in the program, the individual has taken full advantage and got a job at a local fast food . She has started to save money and reconnect with her daughter. Her stay has really eased the pressure to find temporary housing options for herself. We will continue to support this client on her journey to a more permanent housing solution.

2/12/20: The client and her young child were referred to City Net from employees at Corona City Hall. While we were doing intake, she disclosed that she is currently fleeing an unsafe family environment. Family would live in motels when her friends were able to help her pay for it. Whenever she didn’t have enough, they would sleep outdoors. We were able to place family into Corona’s inclement weather shelter. Over the next few weeks, we encouraged her to get connected to specific benefits for which she is eligible. We assisted her with grocery food cards as well as bus passes. City Net successfully referred family from Inclement Weather Shelter into a longer-term family shelter. Upon our follow up check- in, she reported that she is now connected to a case manager and has been working towards her benefits and income to obtain her own place.

2/10/20: Clients are homeless couple who has been taking full advantage of the Inclement Weather program in Corona. He has successfully maintained a full-time job at a warehouse near Corona. Meanwhile, she has kept busy with their newborn baby's clinic preventative care. The couple currently have a family support system that is helping them thrive and take the appropriate steps towards finding permanent housing. Last week they updated us on their financial success and stability throughout their stay which has allowed them to purchase a car and DMV registration. We congratulated them on their success and will continue to support their journey towards their permanent housing goal.

1/27/20: Case managers initially contacted the client during outreach in Corona. When case managers met her, she disclosed becoming homeless about six months ago when she was no longer able to stay with family. At the time she was looking for employment but noted how challenging it was now. Case managers offered shelter but she was not interested. The client was interested in being able to rent a room but needed to gain employment to be able to do so. Case managers reconnected with the client in late January when she requested assistance in looking for employment. The client was very motivated to find employment and get connected to mental health services. City Net placed the client in the inclement 3 September 6, 2020 [email protected]

Homeless Services Dashboard Report August 2020 weather shelter for one week. While there, she was able to rest and focus on finding a job. On 2/3/2020 the client was referred to the Path of Life shelter.

1/21/20: City Net met client and her boyfriend in November 2019. Client was 7 months pregnant and homeless with her partner. The couple was referred to the Path of Life shelter in Riverside. The couple exited the shelter in time to give birth to their son in late January. When the couple left the hospital, they had nowhere to stay and the family shelter was full. City Net placed the family in the inclement weather shelter on 1/21/2020. The client’s boyfriend has been working on obtaining employment while mom is able to care for her newborn. Case managers are continuing to provide case management services to the family.

12/4/19: Male client has been homeless on and off for many years due to strained family relationships. He was staying at a place where he felt unsafe and constantly threatened. He was looking for stability and a safe environment, so he reached out to see if we could connect him to shelters. City Net was able to provide client with a referral to the Path of Life Shelter for 90 days. Path of Life has provided a solid foundation for client to gain stability again. Since he started staying at the shelter, he has been able to obtain employment and is currently working closely with case managers to find a room for rent and is also saving up for a vehicle.

11/14/19: Case managers met homeless married couple and three kids on 11/11/2019 at McDonalds off Lincoln. The family became homeless one month ago when they were forced to leave the home where they were previously renting. The family received motel assistance from the County for four weeks to help them regain stability. Unfortunately, they were not able to locate stable housing during the four weeks, leaving the family to pay for the motel on their own with limited income. Case managers spoke to the family about the benefits of going to the shelter. Case managers explained the family would have a safe place for their children, free warm , and housing search assistance. The couple and their three kids were referred to The Path of Life family shelter. The family continues to look for long-term housing and have relief knowing they do not have to stress about coming up with the daily payment for a motel.

11/14/19: Case managers engaged homeless male client in September; he reached out to City Net looking for assistance because he was homeless and sleeping at a park. Case managers referred the client to Path of Life for their emergency shelter program. When his shelter stay at Path of Life was coming to an end, the client reached out to City Net again to help him find something more permanent. Case managers discussed a few different programs and he expressed interest in Coachella Valley Rescue Mission. Case managers met with the client at the shelter and helped him apply for Coachella’s transitional program. After advocating for him, case managers successfully obtained a spot for the client in the program. When case managers were arranging , they were informed that he had an outstanding warrant and encouraged him to get that taken care of prior to admissions at the rescue mission. Case managers provided transport for the client to the courthouse and went along with him to support him to get it cleared. The Riverside Superior Court said that he would need to get to Banning to see a judge, so City Net provided transportation to Banning. Although the client had to serve time in jail, after he was released he reached out to City Net to see if the opportunity for transitional housing was still available. Case managers coordinated with Coachella Valley Rescue Mission and were able to get him out to Indio and checked in the same day. Case manager called the client to follow up with him and he said that he was doing great and everything went smoothly. He thanked City Net for helping him with getting into a stable housing program and is proactive about returning to the workforce to create a stable future for himself.

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Homeless Services Dashboard Report August 2020

Housing Destination Chart HMIS Type HUD HMIS Exit Exits Code Place not meant for habitation 16 Temporary 0 Emergency shelter, including hotel or motel paid for with emergency Temporary 1 84 Homeless shelter voucher Shelters Safe Haven 18 Temporary 0 Transitional Housing for homeless persons (including homeless youth) 2 Temporary 5 Hotel or motel paid for without emergency shelter voucher 14 Temporary 31 Temporary Sheltered Residential project or halfway house with no homeless criteria 29 0 Staying or living with family, temporary tenure (room, apartment, or Temporary Temporary 12 0 house) Situations Staying or living with friends, temporary tenure (room, apartment, or Temporary 13 1 house) Psychiatric hospital or other psychiatric facility 4 Temporary 1 Substance abuse treatment facility or detox center 5 Temporary 1 Institutional Hospital or other residential non-psychiatric medical facility 6 Temporary 1 Situations Jail, prison, or juvenile detention facility 7 Temporary 0 Foster care home or foster care group home 15 Temporary 0 Long-term care facility or nursing home 25 Permanent 0 Continuum Rental by client, with RRH or equivalent subsidy 31 Permanent 0 PH Permanent housing (other than RRH) for formerly homeless persons 3 Permanent 0 Rental by client, with GPD TIP housing subsidy 28 Permanent 0 Rent/Own Rental by client, with VASH housing subsidy 19 Permanent 5 with Subsidy Rental by client, with other ongoing housing subsidy 20 Permanent 7 Owned by client, with ongoing housing subsidy 21 Permanent 0 Rent/Own no Rental by client, no ongoing housing subsidy 10 Permanent 1 Subsidy Owned by client, no ongoing housing subsidy 11 Permanent 0 Staying or living with family, permanent tenure 22 Permanent 6 Other Perm Staying or living with friends, permanent tenure 23 Permanent 1 Other Deceased 24 Other 0 TOTAL 144

i Outreach Contacts reflect the number of interactions for the specific purpose of reaching out to unsheltered homeless neighbors in a process of building trust and offering support toward the long-term goal of connecting them with emergency shelter, housing, or critical services; and providing urgent, non-facility-based care. These activities are intended to help homeless neighbors to obtain appropriate supportive services, including assistance in obtaining permanent housing, medical health treatment, mental health treatment, counseling, supervision, and other services essential for achieving independent living; housing stability case management; and other Federal, State, local, or private assistance available to assist the program participant in obtaining housing stability.. This number can be duplicated in any given reporting period. ii HUD Street Exits are defined by HUD and enumerated in the HUD systems performance report, and City Net uses these designations for all street exits achieved through the efforts of two or more agencies working together within the context of the homeless collaborative in the city. HUD

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Homeless Services Dashboard Report August 2020

designates some of these street exits as “temporary” and some as “permanent”, and City Net exercises discretion to count as exited those homeless neighbors who have a reasonable plan in place to move from temporary shelter to permanent housing. Street exits may also reflect duplicated numbers as individuals may enter, then exit, then reenter shelter/housing multiple times during the reporting period, and HUD guidelines require that City Net count these as multiple street exits even when referring to a single individual. iii Client Engagement reflects the current number of homeless neighbors who are voluntarily engaged in a formal, written case management relationship with City Net. Clients sign permission to allow City Net case managers to work with them to achieve progress on a mutually agreed upon plan to attain housing and supportive services. Case managers follow-up with housed clients for 6 months after housing to ensure a successful placement. Active cases are engaged once a week on average and are considered inactive after 90 days of no contact. iv The average gross monthly cost for each homeless neighbor is $1,446 per month, according to a landmark 2009 financial study of 9,186 homeless individuals in Los Angeles County (“Where We Sleep: Costs When Homeless and Housed in Los Angeles” Economic Roundtable, 2009, http://www.economicrt.org/pub/). The study derived this amount by examining the monthly cost burden shared by 16 public and private agencies and programs: Department of Public Health, Department of Mental Health, Probation Department, Homeless Services Authority services, Department of Health Services (DHS) hospital-inpatient, DHS outpatient clinic, DHS emergency room, Department of Public Social Services (DPSS) General Relief, DPSS Food Stamps, DPSS General Relief Housing Vouchers, Sheriff mental health jail facility, Sheriff general jail facility, Sheriff medical jail facility, private hospitals-emergency room, private hospitals- inpatient, and paramedics. There is still a cost burden when homeless neighbors are housed, because they continue to draw on these agencies, but the study found the costs were reduced by 50%, saving $728 per month per person when a homeless neighbor is housed.

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