Travel Daily

Airline Guide JulyJuly 20112010 Welcome The 2011 edition of the Travel Daily Business Class guide is bigger than ever, this year featuring the premium offerings of more than sixty operating in the Australian market. Business class is a popular product with both corporate and premium leisure travellers, and is a key driver of revenue and profitability. We have created this guide in response to requests from our travel agent readers over a number of years, who have repeatedly asked for a simple reference they can use to help their key clients when booking premium airfares across the globe. Different airlines have chosen to contribute varying amounts of information to the guide, but we have attempted to include as much information as possible about each carrier depending on the available space. We would welcome your feedback on the guide, which complements our Airline Guides for First, Premium Economy and Economy Class, all of which are available for download at www.traveldaily.com.au/features. Bruce Piper, Travel Daily publisher. Contents Aerolineas Argentinas - AR ...... 28 Gulf Air - GF...... 33 Air Austral - UU ...... 26 Hawaiian Airlines - HA...... 27 Air Canada - AC ...... 3 Japan Airlines - JL ...... 33 Air China - CA ...... 29 Jet Airways - 9W...... 33 Air France - AF ...... 29 Jetstar Airways - JQ ...... 34 Air Mauritius - MK ...... 29 Kenya Airways - KQ ...... 34 Air New Zealand - NZ ...... 4 KLM - KL ...... 34 Air Niugini - PX ...... 29 Korean Air - KE ...... 12 Air Pacific - FJ ...... 30 LAN Airlines - LA ...... 13 Air Tahiti Nui - TN ...... 30 LOT Polish Airlines - LO ...... 34 Air Vanuatu - NF ...... 30 - LH ...... 14 AirAsia X - D7 ...... 26 Malaysia Airlines - MH ...... 35 Aircalin - SB ...... 28 Philippine Airlines - PR ...... 15 Alitalia - AZ ...... 30 Qantas Airways - QF ...... 16, 17 American Airlines - AA ...... 31 - QR ...... 18 Asiana Airlines - OZ ...... 31 Royal Brunei Airlines - BI ...... 35 Austrian Airlines - OS ...... 5 Royal Jordanian Airlines - RJ ...... 19 Bangkok Airways - PG...... 31 - SK ...... 20 - BA ...... 6 - SQ ...... 35 Cathay Pacific - CX ...... 31 South African Airways - SA ...... 35 China Airlines - CI ...... 7 SriLankan Airlines - UL...... 36 China Eastern - MU ...... 32 Strategic Airlines - VC ...... 21 China Southern Airlines - CZ...... 8 Swiss Int’l Airlines - LX ...... 36 Delta Air Lines - DL ...... 32 TAM Brazilian Airlines - JJ ...... 36 Emirates - EK ...... 9 Thai Airways International - TG ...... 22 Ethiopian Airlines - ET ...... 32 - UA...... 23 Etihad Airways - EY ...... 10 V Australia - VA ...... 24 Eva Air - BR ...... 32 Vietnam Airlines - VN...... 28 Finnair - AY ...... 11 - VS ...... 36 Fly Solomons - IE ...... 33 Virgin Australia - DJ ...... 25 Garuda Indonesia - GA ...... 27

2011 Business Class Guide Page 2 Overview Business Class Seat Configuration (B777-200) Air Canada is the fastest way to Canada and is the only airline to fly daily and nonstop between Sydney and Vancouver. Air Canada’s extensive global network connects to 59 Canadian cities, 59 destinations in the United Contact Details States and 60 cities in Europe, Phone: The Middle East, Asia, 1300 655 767 Australia, the Caribbean, ♦ 20 award winning Maple Leaf Mexico and South America. Intercontinental fleet Website: ♦ B777-300 (12 aircraft) Lounges ♦ www.aircanada.com Executive First Service features ♦ B777-200 (6 aircraft) Access to Air New Zealand luxurious amenities and ♦ A330-300 (8 aircraft) Lounge in Sydney priority services to enhance the ♦ B767-300 (30 aircraft) international travel experience. ♦ Average Age B777-200 (Sydney Loyalty Programs ♦ Air Canada’s Executive First to Vancouver): 3.7 years Aeroplan Frequent Flyer ♦ Average Age Fleet: 10.7 years - Suites (shown) provide the Program one of the youngest, most fuel ♦ Free membership ultimate in comfort and efficient fleets of any North ♦ Mileage accrual on Air convenience with fully flat American airline Canada, Star Alliance and beds, guaranteed aisle access. partner airlines Air Canada’s personalised Cabin Specification ♦ Redemption including flights Concierge service is on hand to (B777-200) and upgrades assist Executive First guests at ♦ 42 seats over 2 cabins 20 airports world-wide. ♦ 1 - 2 - 1 heringbone Extras ♦ configuration with guaranteed Laptop power outlets ♦ aisle access USB ports ♦ Single pin audio jack for Seat Specifications personal headset ♦ Ambient mood lighting in synch (B777-200) with international time zones ♦ Private Suite ♦ Priority check-in, boarding and ♦ Recline 180° to a fully flat bed security clearance ♦ Bed length: 191 cm (75") ♦ Bonus Air Canada status miles ♦ Seat width: 79 cm (31") ♦ Mobile self-service check-in

Luggage Allowance Alliances ♦ 3 pieces of checked luggage - ♦ Star Alliance 32kg per piece ♦ 1 piece of carry-on luggage & one personal item, max 10kg Accolades ♦ Best International Airline North America - 2011 Skytrax Dining World Airline Awards ♦ Contemporary in-flight dining ♦ Best North American Airline for serving premium wines, spirits Business Class Service - 2010 and cuisine Business Traveler’s Best in ♦ Welcoming self-service stand Business Travel Award up bar on B777 aircraft

Entertainment ♦ 30cm (12") personal touch-screen Key Destinations ♦ Over 300 hours of “Gate to ♦ Vancouver (YVR) Gate” top rated audio and video ♦ Chicago (ORD) entertainment ♦ ♦ Noise cancelling headphones New York (EWR)

Clubs & Lounges Price Guide ♦ Air Canada’s Concierge Agents ♦ Vancouver - from $6,998* offer an exclusive, personalised ♦ Chicago - from $7,163* and dedicated service in 20 ♦ New York - from $7,163* airports around the world *Add taxes to all prices Air Canada - AC

2011 Business Class Guide Page 3 Overview Business Class Seat Configuration (B777-300) Air New Zealand is recognised as one of the worlds leading airlines with a list of accolades that reflect their unique service and product innovation. Contact Details Air New Zealand delivers Phone: uniquely Kiwi journeys to more 13 24 76 than 12 million passengers who Website: fly to, from or within New airnewzealand.com.au Zealand each year. The airline operates more than 4000 flights each week, Intercontinental Fleet Clubs & Lounges ♦ ♦ connecting customers to 26 B747-400 (7 aircraft) Koru Club in SYD, MEL, BNE, AKL, ♦ B777-300 (3 aircraft, 2 on order) destinations within New CHC, WLG, RAR, PPT, NAN, LAX, ♦ B777-200 (8 aircraft) LHR Zealand and to Australia, the ♦ B787-900 (8 aircraft on order) ♦ Koru Club memberships Pacific Islands, China, Japan, ♦ Average age: 4-15 years available for purchase, giving Canada, USA and the United customers full access to Kingdom. Cabin Specifications lounges Air New Zealand is transforming ♦ 46 seats over 3 cabins (B747-400) international air travel with the ♦ 44 seats over 2 cabins (B777-300) Loyalty Programs introduction of the revolutionary, ♦ 26 seats over 1 cabin (B777-200) ♦ Airpoints™ ♦ lie-flat Economy and ground 1 - 2 - 1 configuration with ♦ Free membership ♦ breaking Premium Economy direct aisle access from every Airpoints Dollars - for easy seat (B777s) seat, together with enhanced points accrual and redemption ♦ Redeemable on ‘any seat any comforts for those wanting the Seat Specifications time’ ultimate in luxurious Business Premier travel. (B777-300) ♦ Herringbone seat layout Extras ♦ ♦ Seat pitch: 56cm (22") in seat iPod docking capability and mode & 84cm (33") at shoulder in-seat power facility ♦ in bed mode Luxurious underlay & bedding ♦ ♦ Bed length: 200cm (79.5") Complimentary amenity kit ♦ Luxurious leather arm chair designed to allow take-off and Alliances landing in recline position ♦ Star Alliance ♦ An ottoman footrest that doubles as a visitor’s seat Accolades ♦ Additional in-seat stowage ♦ Best Airline Australia/Pacific - space 2011 Skytrax World Airline Awards Luggage Allowance ♦ Best Business Class – Cellars ♦ 3 pieces of checked luggage - in the Sky Award, Business 23kg per piece Traveller 2011 ♦ 7kg carry-on luggage ♦ World’s Best Premium Economy Class Airline, 2011 Skytrax World Dining Airline Awards ♦ On-demand snack and beverage service available Key Destinations outside meal services via the ♦ Auckland (AKL) entertainment system ♦ Los Angeles (LAX) ♦ Exclusive Business Premier ♦ San Francisco (SFO) menus designed by consultant ♦ chefs Vancouver (YVR) ♦ Access to self service Open ♦ London (LHR) Kitchen Price Guide Entertainment ♦ SYD-LAX - from $9,054* ♦ 31cm (12.1") personal high ♦ resolution widescreen BNE-SFO - from $9,896* ♦ Gate to gate functionality ♦ MEL-LON - from $13,547* ♦ USB port & noise cancelling *Inclusive of taxes & surcharges, subject to headphones change Air New Zealand - NZ

2011 Business Class Guide Page 4 Overview Business Class Seat Configuration Austrian offers departures from key Australian cities in co-operation with partner airlines and connects via Asian gateways onto Europe via Contact Details Vienna – Europe’s fastest Phone: transfer airport. 1300 655 727 Experience superior in-flight Website: service with the multi-award lufthansaexperts.com winning Austrian Airlines. Austrian flies to over 130 destinations worldwide via Vienna, the ‘heart of Europe’ and the perfect gateway, Intercontinental fleet Loyalty Programs offering a minimum connection ♦ A319s, A320s, A321s, B737s, ♦ Miles & More time of only 25 minutes – B767s, B777s ♦ Free membership unique in Europe! ♦ Points accrual and redemption Austrian fares are combinable Cabin Specifications across the Star Alliance ♦ 49 forward facing seats over 1 network as well as through with Lufthansa and SWISS fares other non-airline partners on a half return basis. cabin (B777) ♦ 30-36 forward facing seats over Together, Lufthansa Group 1 cabin (B767) Extras offers more than 300 weekly ♦ 2 - 2 - 2 configuration (B767) ♦ Power outlets connections to more than 150 ♦ 2 - 3 - 2 configuration (B777) ♦ Personal reading lamps destinations in Europe. ♦ Massage function within the Seat Specifications seat ♦ ♦ 152cm (60") seat pitch SkyPhone and Fax on board ♦ ♦ Recline into a fully flat bed Amenity kit containing eye ♦ Bed length: 200cm (79") shades, comb, toothbrush, socks

Luggage Allowance Alliances ♦ 2 pieces of checked luggage - ♦ Star Alliance max 32kg per piece ♦ 2 pieces of carry-on luggage - Accolades 1st max 8kg, 2nd max 4kg ♦ First place in the Best Business Class Catering Dining category - 2011 SkyTrax World ♦ Meals prepared by Vienna’s Airline Awards leading gourmet company ♦ First place in the Staff DO & CO Service Excellence - Europe - ♦ Restaurant-style service 2011 SkyTrax World Airline ♦ Wide selection of Austrian Awards wines ♦ Finalist 2010 NTIA Best ♦ Onboard Viennese Kaffeehaus International Airline Off Line serving specialty coffees

Entertainment Key Destinations ♦ 26cm (10.4") personal screen ♦ Vienna (VIE) ♦ Personal entertainment centre, ♦ accessed via an internal Belgrade (BEG) console ♦ Kharkov (HRK) ♦ Skopje (SKP) Clubs & Lounges ♦ Varna (VAR) ♦ Five Austrian Airlines Lounges ♦ Graz (GRZ) (two Business, two Senator and one HON Circle Lounge) at Vienna International Airport Price Guide ♦ Wide range of culinary ♦ Australia - Europe delights and the perfect return from $6,095* atmosphere to wind down ♦ Access to Star Alliance Lounges *Excluding taxes & surcharges Austrian Airlines - OS

2011 Business Class Guide Page 5 Overview Business Class Seat Configuration (B747) Club World Business Class provides customers with the opportunity to make their time their own. From the calm of the Contact Details lounges to the comfort of their own cocooned environment on Phone: board, they have the personal 1300 134 001 space, privacy and flexibility Website: needed to sleep, work or simply speedbirdclub.com/au relax as they choose. or www.ba.com The fully-flat bed stretches to six foot (182cm) when fully flat and to six feet six inches Intercontinental Fleet Clubs & Lounges (201cm) in the Z position. The ♦ 240 aircraft (2 x A318, 33 x A319, ♦ Over 60 dedicated British seat can be reclined to the 40 x A320, 11 x A321, 19 x 737- 400, Airways lounges ♦ position of choice making it 50 x 747-400, 4 x 757-200, 21 x 767, Access to over 90 partner 46 x 777-200, 3 x 777-300, 6 x more comfortable than ever. airlines lounges worldwide Embraer E170, 5 x Embraer E190) ♦ Access to the Galleries First, With delicious menu and ♦ 55 aircraft on order including Galleries Club and Galleries flexible dining options, 12 A380’s Arrival Lounges and Elemis personal in-flight Travel Spa at London Heathrow entertainment systems with Cabin Specifications Terminal 5 and Terminal 3 over 200 on demand ♦ Seats arranged in forward and entertainment options and an rearward facing pairs with Loyalty Programs attentive crew providing privacy screens in between ♦ On Business ♦ discrete service, travelling in 2 - 4 - 2 configuration (main ♦ Free membership deck) ♦ Club World delivers a special Points accrual and redemption ♦ 2 - 2 configuration (upper deck) across the British Airways experience. network Seat Specifications ♦ 64cm (25") seat width Extras ♦ Bed length: 201cm (78") when ♦ Power outlets in the patented Z position and ♦ Personal locker to 182cm (72") when flat ♦ Amenity kit containing Elemis well-being products Luggage Allowance ♦ 3 pieces of checked luggage - Alliances max 32kg per piece (must ♦ oneworld® not exceed 90cm x 75cm x 43cm) ♦ 1 piece of hand luggage Accolades (dimensions 56cm x 45cm x ♦ Best Business Class Airline - 25cm) plus a laptop bag or 2008 OAG Airline of the Year handbag Awards ♦ British Airways Galleries Dining Lounges at Terminal 5, LHR: ♦ Club World’s menu inspired by World’s Best Business Class some of the world’s top chefs Lounge - 2011 Skytrax Awards ♦ Range of exquisite dishes, from contemporary to classic Key Destinations ♦ Expertly sourced wine cellar, ♦ London (LHR) stocked with old and new world ♦ Bangkok (BKK) wines ♦ ♦ Singapore (SIN) Club Kitchen offering a variety ♦ of snacks and beverages Paris (CDG) throughout the flight ♦ Rome (FCO) ♦ Frankfurt (FRA) Entertainment ♦ 26cm (10.4") pin sharp flat Price Guide personal touch-screen ♦ Range of competitive ♦ Audio/Video on demand with a wide selection of movies, TV fare options available programmes, music and games to agents at ♦ Noise cancelling headphones speedbirdclub.com/au British Airways - BA

2011 Business Class Guide Page 6 Overview Business Class Seat Configuration (A330-300) Founded in 1959, China Airlines (CI), the national carrier of Taiwan, is one of Asia’s leading and most experienced airlines. Contact Details A young fleet - average age is Phone: just 8.2 years - friendly, well 1300 668 052 trained staff and competitive Website: fares ensure state-of-the art www.china-airlines.com aircraft, comfort, outstanding service and a value for money product for you and your clients. All China Airlines flights depart from Sydney or Brisbane in the Intercontinental Fleet Entertainment evening and arrive in Taipei ♦ B747-400, A330-300 & A340-300 ♦ 10.4" personal screen (TPE) early next morning. ♦ Average age: 8.2 years ♦ Audio/Video on demand with This is especially convenient a wide selection of movies, TV for business travellers or those Cabin Specifications programmes, music and games needing to connect with CI’s ♦ 30 forward facing seats over 1 expanding network of cabin (A330-300 & A340-300) Clubs & Lounges ♦ ♦ destinations around the world. 2 - 2 - 2 configuration (A330-300 China Airlines Lounge at Taipei & A340-300) Airport ♦ Access to Qantas Lounges at Seat Specifications Sydney and Brisbane airports A340-300 ♦ 152cm (60") seat pitch Loyalty Programs ♦ Recline 146° ♦ Dynasty Flyer ♦ Electrically controlled leather ♦ Free membership seats with head rest, lumbar ♦ Benefits include priority support, and variable-angle leg reservations, seat selection, rest extra luggage allowance and A330-300 more ♦ 160cm (63") seat pitch ♦ Recline 166° Extras ♦ Electrically controlled leather ♦ Power outlets seats with head rest, lumbar ♦ Satellite phones support, and variable-angle leg ♦ Amenity kit rest ♦ Adjustable LED reading lights B747-400 ♦ 152-157cm (60-62") seat pitch ♦ Electrically controlled leather Alliances ♦ seats with head rest, lumbar Joining SkyTeam in Sep 2011 support, and variable-angle leg rest Key Destinations ♦ Taipei (TPE) Luggage Allowance ♦ Beijing (PEK) ♦ 30 kg of checked luggage (Asia, ♦ Hong Kong (HKG) Europe) ♦ Shanghai (PVG) ♦ 2 pieces of checked luggage - ♦ London (LHR) 32kg per piece (USA, Canada) ♦ ♦ 7kg of carry-on luggage Vienna (VIE) ♦ New York (JFK) Dining ♦ Los Angeles (LAX) ♦ Menus include a Presidential Banquet Menu and a Hong Kong Price Guide style dessert soup ♦ ♦ New first rate meal every two Asia - from $2,790* months created by renowned ♦ Europe - from $4,400* star chefs ♦ USA - from $4,330* ♦ Chinese and Western style *Excluding taxes & surcharges, prices are herbal teas and special correct as at July 2011 and subject to change without notice

drinks China Airlines - CI

2011 Business Class Guide Page 7 Overview Business Class Seat Configuration (A330-300) As the largest airline in China and Asia, China Southern Airlines (CZ) currently operates 420 modern aircraft. With a Contact Details traffic volume of 76 million Phone: passengers in 2010, CZ ranks Sydney No. 3 in the world. (02) 9233 9788 CZ now serves 905 cities in 169 countries forming an extensive Melbourne network in close cooperation (03) 8676 0088 with SkyTeam member airlines. Brisbane With Guangzhou and Beijing as (07) 3087 2738 major hubs, CZ covers all of Intercontinental Fleet China, radiating throughout Loyalty Programs Website: ♦ Number of aircraft: 420 ♦ Asia and with SkyTeam partners Sky Pearl Club Membership flychinasouthern.com ♦ B777, B747, B757, B737, A330-300, ♦ provides convenient Free membership A330-200, A320, A321 ♦ connections to all major cities Three types of membership – ♦ B787, A380 in late 2011 in the world. Sky Pearl, Silver and Gold ♦ Long-Haul fleet average age: 5 ♦ Redemption including flights From November 2010, CZ years and upgrades became the biggest carrier between Australia and Cabin Specifications mainland China. CZ offers non- Extras ♦ stop services from Sydney, (A330-300) Power outlets ♦ ♦ Melbourne, Brisbane and 24 seats over 1 cabin Priority boarding & priority ♦ Auckland to Guangzhou. The 2 - 2 - 2 configuration baggage delivery ♦ route between Perth and Branded Amenities kits Guangzhou is planned to be Seat Specifications launched later in 2011. (A330-300) Alliances ♦ 188cm (74") seat pitch ♦ SkyTeam ♦ 51cm (20") seat width Accolades ♦ Luggage Allowance World’s Most Improved Airline - 2011 SkyTrax World Airline Awards ♦ 40kg of checked luggage ♦ Best Business Class Airline in ♦ 2 pieces of carry-on luggage - China - 2010 TTG China max 5kg each Magazine ♦ Best China Airline - 2009 SkyTrax Dining World Airline Awards ♦ Selection of Chinese and western meals ♦ Selection of French and Australian wines ♦ On demand service

Entertainment ♦ 26cm (10.4") personal LCD Key Destinations screen ♦ Guangzhou (CAN) ♦ Remote control ♦ Beijing (PEK) ♦ Audio/Video on demand with ♦ Shanghai (PVG/SHA) selection of movies and ♦ programs Paris (CDG) ♦ Noise cancelling headphones ♦ Amsterdam (AMS) ♦ Los Angeles (LAX) Clubs & Lounges ♦ Vancouver (YVR) ♦ Access to Air New Zealand lounges at Sydney, Melbourne Price Guide and Brisbane Airports ♦ ♦ China - from $3,865* Access to any SkyTeam ♦ Business class lounge Asia - from $3,920* ♦ China Southern Airlines ♦ Europe - from $4,774* lounges available in most ♦ America - from $4,788* cities in China ♦ Middle East - from $4,532* ♦ China Hong Mian Pavilion in Guangzhou Baiyun *Airfares including taxes and surcharges, International Airport subject to change China Southern Airlines - CZ

2011 Business Class Guide Page 8 Overview Business Class Seat Configuration (B777-300ER/ULR) Emirates is a full-service airline that prides itself on award winning service, international cabin crew and menus designed by leading chefs. With a fleet of aircraft Contact Details including the Airbus A380 and Phone: Boeing 777-300ER, it operates 1300 880 599 one of the youngest and most technologically advanced fleets Website: emiratesagents.com/au in the sky. Intercontinental Fleet ♦ Spacious and luxurious seating Emirates’ flies to over 110 ♦ 150 aircraft area with a wide selection of destinations worldwide in Asia, ♦ A380-800, B777-300ER/ULR, newspapers, magazines Africa and The Middle East B777-200LR, A340-500, A340-300 including one-stop to 28 cities and A330-200 Loyalty Programs ♦ in Europe. It’s also the only Average age: 5 years ♦ Skywards - Emirates award carrier from Australia to offer a winning frequent flyer program Cabin Specifications ♦ Free membership same day service to Europe ♦ ♦ 2 - 4 - 2, 2 - 3 - 2 or 2 - 2 - 2 Three tiers of membership – from four major cities. configuration Blue, Silver and Gold Since its launch in 1985, ♦ Silver and Gold members enjoy Emirates has received over 400 Seat Specifications (B747) additional privileges international awards including ♦ 137-183cm (54-72") seat pitch ♦ Recline to a fully flat bed Extras the Air Transport World 2011 ♦ ♦ 46-58cm (18-22.78") seat width In-seat satellite telephone Airline of the Year. ♦ Real time email and text Luggage Allowance messaging ♦ In-seat laptop power supply ♦ 40kg of checked luggage ♦ 2 pieces of carry-on luggage - max weight 12kg Accolades ♦ Airline of the year - 2011 Air Transfers/ Chauffeur Transport World ♦ ♦ Complimentary Emirates’ World’s Best Airline In-flight Chauffeur-drive transfer to and Entertainment – 2010 Skytrax from selected airports except Airline Excellence Awards ♦ Trans-Tasman services Best Airline In-flight th ♦ Mileage restrictions apply Entertainment Award (5 Consecutive year) – 2010 Skytrax Airline Excellence Awards Dining ♦ Best Airline website – 2009 ♦ A wide selection of gourmet Internet Advertising Awards food and wine on-demand ♦ Best First Class – 2009 ♦ Full range of complimentary Business Traveller Middle East drinks including cocktails, Awards champagnes and vintage wines Key Destinations Entertainment ♦ Europe - 28 ♦ 43-48cm (17-19") personal digital TV screen destinations (including ♦ Up to 1,200 channels of Copenhagen, Geneva & entertainment on-demand St Petersburg ♦ Middle East - 18 Clubs & Lounges destinations including ♦ Onboard Lounge on Emirates Dubai A380 services ♦ 26 Emirates lounges internationally including Price Guide Sydney, Melbourne, Brisbane ♦ Range of competitive and Perth fare options available ♦ Full bar service and large to agents via GDS buffet prepared with the finest seasonal ingredients Emirates - EK

2011 Business Class Guide Page 9 Overview Business Class Seat Configuration Experience a touch a class with Etihad Airways - The World’s Leading Airline for the second year in a row (World Travel Awards 2010 and 2009). Etihad’s Pearl Business Class Contact Details brings new levels of service, Phone: comfort and hospitality to the 1800 998 995 Business Class cabin – so why not change your customers to Website: the best? etihad.com The award-winning seats turn Intercontinental Fleet Loyalty Programs ♦ ♦ into fully flat beds, giving their 50 aircraft (A319-100, A320-200, Etihad Guest A330-200, A330-300, A340-500, ♦ Free membership guests over six feet of comfort A340-600, B777-300ER) ♦ No blackout periods, anytime on long-haul routes. Etihad’s in- ♦ More than 100 aircraft currently availability for redemption flight entertainment is second- on order ♦ Extensive reward shop, Miles to-none, offering 41cm (16") ♦ Average age: 4 years + Cash redemption feature personal TV screens with the latest on-demand Cabin Specifications Extras entertainment. Dine anytime ♦ 28 forward facing seats over 1 ♦ PC/phone power ports with an a la carte and kitchen cabin ♦ USB ports ♦ menu with the personal 1 - 2 - 1 configuration ♦ Mood lighting system attention of the onboard Food & ♦ Amenity kit - stylish grey-black Beverage Manager throughout Seat Specifications satchel containing Aigner the flight. Guests can also enjoy ♦ 224cm (88") seat pitch treats a personal chauffeur service at ♦ Recline 180° into a fully flat selected Etihad destinations. bed Accolades ♦ Direct aisle access from every ♦ World’s Best First Class - 2011 seat Skytrax Awards ♦ Best First Class Onboard Luggage Allowance Catering - 2011 Skytrax Awards ♦ 30kg checked luggage ♦ World’s Leading Airline - 2010 & ♦ 2 pieces carry-on luggage - the 2009 World Travel Awards (WTA) combined weight of both pieces ♦ World’s Leading First Class - must not exceed 12kg 2009 World Travel Awards (WTA) ♦ Best First Class Airline Seat - Transfers/ Chauffeur 2010 Skytrax Awards ♦ ♦ Complimentary Etihad chauffeur Best Business Class catering - transfer to and from the airport 2009 Skytrax Awards ♦ Best Business Class - 2009 Dining Skytrax Awards ♦ Delicious menu of modern cuisine prepared by award- winning chefs ♦ Fine wine and a wide range of beverages Key Destinations ♦ Personal attention of Food & ♦ Abu Dhabi (AUH) Beverage Managers ♦ London (LHR) ♦ Paris (CDG) Entertainment ♦ ♦ 41cm (16") personal TV screen Athens (ATH) ♦ Audio/Video on demand ♦ Beirut (BEY) ♦ 600 hours of world-class entertainment Price Guide ♦ SYD-LHR - from $8,399* Clubs & Lounges ♦ ♦ Etihad Pearl Business Class MEL-ATH - from $8,128* Lounges in Abu Dhabi, London ♦ BNE-CDG- from $8,202* and Frankfurt *Above prices are gross, return fares ♦ Library, 24-hour gourmet inclusive of taxes and surcharges. Subject banquet dining, wifi, five-star to change with currency fluctuation and Six Senses Spa base level changes. Etihad Airways - EY

2011 Business Class Guide Page 10 Overview Business Class Seat Configuration (A330-300) Finnair is the leading northern A340 aircraft progressively converting to this layout European airline to connect Australian passengers with Europe via Asia. Contact Details Depart from the convenience of your nearest Australian port, Phone: on any oneworld airline, to 1300 798 188 your choice of ten Asian cities. Website: Then fly with Finnair the non- www.finnair.com stop, shorter, northern route to Helsinki’s multi-award-winning international airport. Connect to over 50 cities in Intercontinental Fleet ♦ Points accrual and Europe. Finnair’s fleet of ♦ A330-300 (8 aircraft) redemption across the modern, wide-bodied aircraft ♦ A340-300 (7 aircraft) oneworld network offers the highest standard in ♦ All purchased new since 2007 seat comfort, excellent food Extras service, entertainment and Cabin Specifications ♦ Power outlets ♦ amenities. ♦ 32-45 forward facing seats over Satellite phone with every seat ♦ Amenities kit, pillow, blanket Combination Class is a special 1 or 2 cabins ♦ and a bottle of water Finnair fare type optimising Direct aisle access from 90 percent of seats comfort and value, with full ♦ 1 - 2 - 1 & 2 - 2 - 1 seat Business Class on Finnair Asia/ Alliances configuration (some A340s still ♦ ® Europe and Economy between oneworld - links Finnair to 800 converting from 2 - 2 - 2) destinations in 150 countries Australia and Asia. Seat Specifications ♦ Fully horizontal lie-flat bed Accolades ♦ ♦ Bed length - up to 2 metres Best Northern European Airline - 2010 Skytrax World Airline Awards Luggage Allowance ♦ Most punctual Short-Haul ♦ 2 pieces of checked luggage - Airline out of European hubs 23kg each Brussels and Helsinki ♦ 1 piece of carry-on luggage - ♦ Numerous food and wine max 10kg awards

Dining ♦ Award-winning menu and wine list ♦ Snack bar to visit Key Destinations ♦ Helsinki (HEL) ♦ Entertainment London (LHR) ♦ ♦ Personal video system and Frankfurt (FRA) screen ♦ Paris (CDG) ♦ Audio/Video on demand ♦ Amsterdam (AMS) ♦ Zurich (ZRH) Clubs & Lounges ♦ Exclusive check-ins and Price Guide lounges throughout Finnair ♦ network SYD-FRA: Business ♦ Complimentary Via Spa with return fares free wifi and Via Lounge at − Via Asia - from $6,345*^ Helsinki Airport − Via USA - from $8,286* ♦ Access to oneworld lounges outside the Finnair network ♦ SYD-FRA: Combination Loyalty Programs return fares ♦ Finnair Plus − Via Asia - from $3,995*^ ♦ Free membership *Add taxes to all prices ^SYD to Europe via BKK, AY code Finnair - AY

2011 Business Class Guide Page 11 Overview Business Class Seat Configuration (A380-800) Korean Air offers daily connections to Korea and beyond from 3 major Australian cities: Sydney, Melbourne and Brisbane. Contact Details Upon arrival at the airport, Phone: Prestige Class customers have Sydney access to a dedicate check-in (02) 9262 6000 desk and lounge. All Korean Air Intercontinental Fleet Loyalty Programs aircraft are equipped with the Melbourne ♦ Airbus A380-800 ♦ SkyPass latest generation seats and In- ♦ Boeing 747-400 ♦ Free membership (03) 9670 5800 Flight Entertainment (IFE). ♦ Boeing 777-300ER ♦ Mileage accrual on all SkyTeam Brisbane On board its aircraft, Prestige ♦ Boeing 777-200ER airline members and other (07) 3226 6000 Class customers have the ♦ -300 partner airlines ♦ Website: opportunity to experience an Airbus A330-200 award winning service and Extras koreanair.com manage their time as they Cabin Specifications ♦ In-seat power point, USB port please. A380-800 and a phone ♦ 94 forward facing seats over 2 ♦ High class Amenity Kits Korean Air long-haul flights are cabins featuring skin care products ideal for working, relaxing or ♦ 2 - 2 - 2 configuration from Davi, a world-famous sleeping. Prestige Class offers Boeing 777-200ER luxury cosmetic brand 180° degree lie-flat beds ♦ 28 forward facing seats over 2 ♦ Celestial Lounge located at the surrounded by Korean cabins rear of the cabin on upper Deck ♦ hospitality. 2 - 3 - 2 configuration for the exclusive use of Prestige Airbus A330-200 Class customers (A380) ♦ 24 forward facing seats over 2 ♦ SkyShop Duty Free Showcase cabins (shop) onboard ♦ 2 - 2 - 2 configuration Alliances Seat Specifications ♦ SkyTeam (B777-200ER) ♦ 188cm (74") seat pitch Accolades ♦ Recline 180° into a fully flat ♦ Asia’s Leading Airline for First bed Class - 2010 World Travel ♦ Bed length: 200cm Awards Asia & Australasia ♦ Best Business Class in Asia - Luggage Allowance Business Traveller magazine (5 ♦ 30kg checked luggage consecutive years) ♦ Best Airline in Asia - Business Traveller magazine (4 Dining consecutive years) ♦ Choice of Western and Korean dishes including high-quality Key Destinations Bibimbap and newly developed ♦ Korean food menu London (LHR) ♦ Selection of French wines ♦ Paris (CDG) ♦ Frankfurt (FRA) Entertainment ♦ Madrid (MAD) ♦ 39cm (15.4") personal TV screen ♦ Milan (MXP) with superior quality display ♦ ♦ Audio/Video on demand Zurich (ZRH) ♦ Beyond Inflight Entertainment featuring the latest movies, Price Guide news, music, games ♦ Europe - from $4,708* ♦ Noise cancelling headphones (departing from SYD/ by BOSE ® MEL/BNE)

*Return ticket based on published Clubs & Lounges business class leisure fare (ZBIZRT) in Z ♦ Access to Air New Zealand class. Lounges in Sydney, Brisbane *Fare excludes airport taxes, fuel levies and government charges and are subject to and Melbourne change at any time without notice. *Refer to your GDS for complete fares rules, conditions and destinations covered. Korean Air - KE

2011 Business Class Guide Page 12 Overview Business Class Seat Configuration (A340-300) LAN is the airline of choice for travel between Australia and South America, with daily flights from Sydney to Santiago, Chile, and onward connections Contact Details to key destinations in 10 countries. Phone: 1800 221 572 A member of the oneworld global airline alliance, the LAN Website: group flies to almost 60 lan.com destinations throughout South America. LAN is introducing more connections and more convenient flight times from Santiago, and Intercontinental Fleet Loyalty Programs ♦ ♦ its other key hubs of Buenos More than 80 modern Airbus LAN Pass and Boeing jets ♦ Aires, Lima and Guayaquil. Free membership ♦ A318s, A319s, A320s, A340s, ♦ Points accrual and LAN is also continuing to B767s & from 2011 B787s redemption across the expand its fleet, with over 100 oneworld network aircraft on order, including the Cabin Specifications ♦ Frequent promotions to accrue Airbus A320 family and Boeing ♦ 42 forward facing seats over 2 additional miles for new 787 Dreamliners. cabins subscribers ♦ From Australia, LAN operates 2 - 2 - 2 configuration two-class -300 Extras ♦ aircraft, featuring the spacious Seat Specifications Power outlets ♦ ♦ Premium Business cabin. A340, sleeper seats Amenity kits, containing ♦ 63.5cm (25") seat width BVLGARI products, eye mask, ♦ Recline 180° into a fully flat socks, mirror, pen, shoe bag, bed hair comb, ear plugs 3M, tooth brush and toothpaste Luggage Allowance ♦ 3 pieces of checked luggage - Alliances 23kg each (the Americas) ♦ oneworld® - winner of 2010 ♦ 1 piece of carry-on luggage - Skytrax World’s Best Airline max 16kg Alliance Award

Dining Accolades ♦ Range of enticing menus ♦ Best Airline South America - developed by renowned 2010 Skytrax Awards international chefs ♦ ♦ Staff Service Excellence Award - Wide selection of wines from South America - 2010 Skytrax Australia, New Zealand, Chile Awards and Argentina

Entertainment ♦ 39cm (15.4") high definition personal screen ♦ Key Destinations Audio/Video on demand with a ♦ wide selection of movies, Santiago (SCL) music and games ♦ Buenos Aires (BUE) ♦ Lima (LIM) Clubs & Lounges ♦ Quito (UIO) ♦ VIP LAN lounge at Santiago ♦ Sao Paulo (SAO) International airport ♦ Access to around 550 oneworld lounges outside the LAN Price Guide network ♦ Range of competitive ♦ Access to Qantas Club Lounge fare options available in Sydney and Auckland to agents at 1800 221 572 LAN Airlines - LA

2011 Business Class Guide Page 13 Overview Business Class Seat Configuration (A380-300) Lufthansa German Airlines flies to 204 destinations in 81 countries from two hubs in HK Germany, and connects HK Australia via 13 gateways in Contact Details DG Asia, North America and Africa DG 25 28 22 23 24

26 27 Phone: 10 11 12 14 15 16 18 19 20 21 in conjunction with partner 1300 655 727 OIM - 06/2010 AC airlines. Lufthansa is Australia’s AC first choice, continuously voted Website: for 5 consecutive years as ‘Best lufthansaexperts.com Offline Airline’ by Australian travel agents. Intercontinental Fleet Loyalty Programs ♦ When travelling with Lufthansa, A380-800, B747-800, B747-400, ♦ Miles & More , you can be sure to arrive at your A340-600 A340-300, A330-300 ♦ Free membership ♦ Average age: 11.2 years ♦ destination reliably and fully Points accrual and redemption across the Star Alliance relaxed. Sensational comfort Cabin Specifications network as well as through awaits you in Business Class on ♦ 44-98 forward facing seats other non-airline partners long-haul routes, so you can depending on aircraft ♦ PartnerPlusBenefit: Corporate simply sit back and enjoy your ♦ 2 - 2 - 2 configuration (Airbus) bonus program flight. ♦ 2 - 3 - 2 configuration (Boeing) Lufthansa fares are combinable Extras with Austrian and SWISS fares Seat Specifications ♦ Power outlets on a half return basis. Together, ♦ PrivateBed ♦ Amenity kit containing eye Lufthansa Group offers more ♦ Recline into a lie-flat bed shades, socks, lip balm, comb ♦ than 300 weekly connections to ♦ Bed length: 201cm (79") Massage function within the seat more than 150 destinations in ♦ Luggage Allowance SkyPhone - telephone on board Europe. ♦ Internet connectivity with ♦ 2 pieces of checked luggage - FlyNet max 32kg per piece ♦ 2 pieces of carry-on luggage - max weight 8kg per piece Alliances ♦ Star Alliance Dining ♦ A new first rate meal every two Accolades months created by renowned ♦ Best “offline” Airline star chefs International - AFTA National ♦ Fine wines selected by Markus Travel Industry Awards (last 6 Del Monego, one of the world’s consecutive years) best sommeliers ♦ Best Airline - Europe - 2010 ♦ Individual Express Menu and Skytrax World Airline Awards ‘Breakfast-to-go’ option

Entertainment ♦ 26cm (10.4") high definition personal screen Key Destinations ♦ Audio/Video on demand in ♦ Munich (MUC) eight languages with a wide ♦ Milan (MXP) selection of movies, TV ♦ programmes, radio channels, London (LHR) music and games ♦ Frankfurt (FRA) ♦ Warsaw (WAW) Clubs & Lounges ♦ Manchester (MAN) ♦ Business Lounges in Frankfurt ♦ Prague (PRG) and Munich ♦ Barcelona (BCN) ♦ First Welcome Lounge at Arrivals B at Frankfurt Airport ♦ Wide variety of food and Price Guide beverages ♦ Australia - Europe ♦ TV, newspapers & magazines, return from $6,199* WLAN, Working-areas with PCs featuring internet access *Excluding taxes & surcharges Lufthansa - LH

2011 Business Class Guide Page 14 Overview Business Class Seat Configuration (A340-300) As Asia’s first carrier, Philippine Airlines this year marked its 70th anniversary by Contact Details increasing it frequency to seven Phone: flights a week from Sydney and 1300 888 725 Melbourne to Manila. Email: The airline offers both day and [email protected] evening departures and more Website: direct flights than any other airline from Australia to the philippineairlines.com Philippines. Intercontinental fleet ♦ Audio/Video on demand with Its A340 flights from Australia ♦ 36 all-jet aircraft a selection of movies, music feature a unique two-tier ♦ B777-300-ER (2 aircraft) and games ♦ business class product. B747-400 (5 aircraft) ♦ A340-300 (4 aircraft) Clubs & Lounges Mabuhay Plus, 2 rows of 180 ♦ A330-300 (8 aircraft) ♦ Lounges at Manila’s Ninoy degree (lay flat) reclining seats ♦ A320-200 (13 aircraft) Aquino International Airport in a dedicated cabin which is ♦ A319-100 (4 aircraft) and Cebu’s Mactan available to all full fare (C, J) International Airport passengers; Cabin Specifications ♦ Access to the Air New Zealand Mabuhay Class, 5 rows of 48-50 (A340-300) lounges (SYD, MEL) inch recline seats across two ♦ 12 forward facing seats over 1 dedicated cabins which is cabin (Mabuhay Plus) Loyalty Program ♦ available for all discounted ♦ 32 forward facing seats over 2 Mabuhay Miles ♦ Free membership business class fare (A, D, I, R, Z) cabins (Mabuhay Class) ♦ 2 - 2 - 2 configuration ♦ Points accrual on Philippine passengers. airlines flights as well as Seat Specifications through 57 non-flight partners including banks, credit card (A340-300) services, insurance, hotels, car Mabuhay Plus rental and others ♦ 50.8cm (20") seat width ♦ 198cm (78") seat pitch ♦ 180° recline into a fully lie-flat Extras ♦ bed Power outlets ♦ Mabuhay Class USB ports ♦ ♦ 50.8cm (20") seat width Amenity kit containing ♦ 121-127cm (48-50") seat pitch L’Occitane products ♦ 48-50"recline Mabuhay Plus Accolades Luggage Allowance ♦ First airline to receive a Chaîne ♦ 30kg of checked luggage des Rôtisseur Award for ♦ 7kg of carry-on luggage inflight catering ♦ Elite members - additional 10kg of checked luggage ♦ Premier Elite members - additional 30kg of checked luggage Key Destinations ♦ Manila (MNL) Dining ♦ Bangkok (BKK) ♦ Mabuhay Plus Award-winning cuisine ♦ Singapore (SIN) inspired by European, Asian ♦ and contemporary styles Hong Kong (HKG) ♦ Attentive table service ♦ Shanghai (PVG) ♦ Food on demand ♦ Elegant dinnerware by Price Guide Noritake Japan ♦ ♦ Fine wine selected by a panel Manila - from $1,828 of connoisseurs plus taxes ♦ Bangkok, Hong Kong, Entertainment Shanghai, Delhi - ♦ 20cm (8") personal screen in from $2,328 plus taxes Mabuhay Class Mabuhay Plus & Mabuhay Class Philippine Airlines - PR

2011 Business Class Guide Page 15 Overview A380 Business Class Seat Configuration Qantas was the first airline in the world to introduce Business class in 1979 and now, more than 30 years Contact Details later, they have reinvented the Phone: experience for a new breed of 13 17 11 business traveller. Qantas International Business offers Website: total freedom, comfort and www.qantas.com/agents flexibility. From deciding when to dine, to the comfort and privacy of your fully flat A380 Skybed, it’s all about ensuring you arrive refreshed Intercontinental A380 Fleet Dining and relaxed. ♦ 10 aircraft - as at July 2011 ♦ Complete flexibility in dining The Qantas A380 by Airbus ♦ 2 more arriving in the coming ♦ Menu created in conjunction has arrived. This spectacular months with leading Australian aircraft is quieter than ♦ A380 fleet will grow to 20 restaurateur - Neil Perry today’s largest jets, and at the aircraft ♦ Choice from room service-style leading edge of fuel efficiency breakfast to a multi-course per passenger. Qantas’ A380 Cabin Specifications restaurant-style dinner ♦ ♦ A ‘dine later’ option or an is like no other. Qantas has 72 forward facing seats ♦ 2 - 2 - 2 configuration (located ‘express meal’ drawn on years of experience ♦ on upper deck) Refreshments available on in customer service, design ♦ Onboard Business Lounge request and innovation to create an ♦ Noritake and Alessi tableware unprecedented level of style Seat Specifications designed by Marc Newson and comfort. ♦ Self-service bar ♦ A380 SkyBed - Reclines to a ♦ Continous refreshment service fully flat bed offered by cabin crew ♦ Bed length - over 200cm (up to ♦ Selection of award-winning 80") - the longest flat bed in wines A380 Business ♦ Enhanced built-in massage and lumbar system Entertainment ♦ ♦ Electronic privacy divider in Touch-screen 12.1" in-arm, every seat personal widescreen ♦ Over 1000 on-demand entertainment options, Luggage Allowance including new-release, classic International (The Americas) or art-house movies, TV ♦ 2 pieces of checked luggage - programs and PC-style games 32kg per piece ♦ Extensive audio selection ♦ Dimensions for each piece ♦ Lonely Planet destination must not exceed 158cm guides and more (height + length + width) All other International ♦ 32kg (no restriction on the number of pieces) ♦ Dimensions for each piece must not exceed 158cm (height + length + width) EUROPE ♦ No single item of checked Key A380 Destinations baggage may exceed 32kg (70lb) ♦ London (LHR) Transfers/ Chauffeur ♦ Qantas Drive - a luxury Price Guide chauffeured transfer service to ♦ Range of competitive and from selected airports fare options available (additional cost) to agents and these ♦ Qantas Valet Parking - airport parking (additional cost) can be found at qantas.com/agents Qantas Airways - QF

2011 Business Class Guide Page 16 Clubs & Lounges Alliances ♦ Complimentary access to ♦ oneworld® - winner of 2010 exclusive Qantas Business Skytrax World’s Best Airline Lounges across the domestic Alliance Award and international network Contact Details ♦ Access to partner lounges Accolades ♦ Phone: Variety of fresh menus at ♦ Good Design Award for Skybed Sydney & Melbourne - 2004 13 17 11 International Business Lounges ♦ Australian Design Award for ♦ Signature hot dishes delivered Website: Skybed - 2004 www.qantas.com/agents chairside during breakfast, ♦ World’s Best Premium Economy lunch & dinner meal times - 2010 Skytrax World Airline ♦ New level of personalised Awards service ♦ World’s Best Premium Economy Seat - 2010 Skytrax World Loyalty Programs Airline Awards ♦ Qantas Frequent Flyer Program ♦ Good Design Award for A380 ♦ Over 7 million members First Suite - 2009 ♦ Reward members for flying & ♦ Australian International shopping with over 400 partners Design Award for Sydney First including oneworld partner Lounge - 2008 airlines, cars, hotels and much ♦ Australian International more Design Award for A380 Economy seat - 2009 ♦ Best Overall Inflight Extras Entertainment - 2002, 2003, ♦ Noise-cancelling headsets 2005, 2006 ♦ Complimentary Peter Morrissey ♦ Best First Class Cellar; Best pyjamas on selected First Class Red, Best First Class international flights Fortified and Best presented ♦ Designer amenity kit, with Wine List - 2009 Cellars in the designer products, socks, Sky Awards eyeshades and a dental kit ♦ Best First and Business Class ♦ Sheet backed blanket and soft Cellar, Best First Class White, pillow Red and Sparkling, and ♦ Each seat equipped with Consistency Across Business power outlet and USB port and First Class Cellars - 2010 ♦ In-seat telephone with reply Cellars in the Sky Awards SMS functionality ♦ Onboard Business Lounge: - Features sofa, reading material and refreshments - Equipped with 56cm (23") LCD screen perfect for displaying presentations - Perfect as an impromptu meeting room ♦ Dedicated check-in ♦ Priority boarding and disembarkation ♦ Priority baggage delivery

ASIA AMERICAS Key A380 Destinations Key A380 Destinations ♦ Singapore (SIN) ♦ Los Angeles (LAX)

Price Guide Price Guide ♦ Range of competitive ♦ Range of competitive fare options available fare options available to agents and these to agents and these can be found at can be found at qantas.com/agents qantas.com/agents Qantas Airways - QF

2011 Business Class Guide Page 17 Overview Business Class Seat Configuration (B777-200LR) Qatar Airways is a 5-star premium international carrier based in the State of Qatar, and is one of the fastest growing airlines operating one of the Contact Details youngest fleets in the world. The award-winning Airline of Phone: the Year operates daily non- 1300 340 600 stop flights from Melbourne to Website: its international hub in Doha, qatarairways.com/au and onwards to more than 100 Intercontinental fleet Loyalty Program ♦ destinations across Europe, A330s, A340-600, B777-200LR, ♦ Privilege Club ♦ Middle East, Africa, Asia, North B777-300ER Free membership ♦ America and South America. Qpoints/Qmiles accrual and Cabin Specifications redemption on Qatar Airways, Qatar Airways provides the (B777-200LR) airline and non-airline partners fastest available travel time ♦ Three membership levels: ♦ 42 seats between Melbourne and Gold, Silver and Burgundy ♦ 2 - 2 - 2 configuration London, and has one of the ♦ Members enjoy a range of largest networks in Europe, exclusive benefits, including covering 26 European Seat Specifications extra baggage allowance, destinations in total, including (B777-200LR) priority booking and exclusive new additions like Budapest, ♦ 198cm (78") seat pitch access to airport lounges ♦ Stuttgart, Venice, Oslo, and Sofia. Fully flat horizontal beds reclining to 180° Qatar Airways is recognised in Extras ♦ the industry for the high quality Amenities including pillows, Luggage Allowance duvet, pijamas and toiletry of its wines and champagne ♦ served onboard to compliment 30kg of checked luggage bag ♦ 2 pieces of carry-on luggage - ♦ Foot rest with 8 in-seat the perfect meal. max 15kg in total massage settings ♦ Personal in-seat telephone Dining ♦ In-seat power outlets ♦ ♦ A broad array of signature In-flight Duty Free Shopping delicatessen ♦ Wide selection of fine wines Accolades and champagnes including ♦ World’s Best Airline - 2011 selected vintages Skytrax Awards ♦ World’s Best Business Class - Entertainment 2010 Skytrax Awards ♦ ♦ Personal 43cm (17") Best Airline in the World for multi-lingual touch-screen TV International Travel - 2010 ♦ Oryx Entertainment System Business Traveller with over 900 Audio/Video on demand options Key Destinations ♦ Choice of over 150 movie ♦ London (LHR) features, audio CDs including ♦ Paris (CDG) bestsellers, over 50 interactive ♦ video games, award winning Rome (FCO) documentaries ♦ Athens (ATH) ♦ Frankfurt (FRA) Clubs & Lounges ♦ Barcelona (BCN) ♦ Premium Terminal at Doha ♦ Madrid (MAD) International Airport offering special privileges and world class amenities Price Guide ♦ Features include separate First ♦ London - $8,820* and Business Class lounges and ♦ Paris - $8,620* dining areas, a state-of-the-art ♦ Rome - $8,530* business centre with three ♦ meeting rooms, duty free Athens - $8,560* shopping, nursery and video ♦ Frankfurt - $8,610* games room for children and ♦ Barcelona - $8,520* more ♦ Madrid - $8,520* ♦ Access to worldwide Business *Includes taxes

Class airport Lounges Qatar Airways - QR

2011 Business Class Guide Page 18 Overview Business Class Seat Configuration Royal Jordanian Airlines, renowned for its excellence in on-board hospitality, celebrated its 47th anniversary in December 2010. RJ recently merged its First and Business Contact Details classes to create Crown Class, Phone: a Premium service at Business 1300 855 057 class rates. Their brand new A330 Crown Class: 24 seats A330 aircraft operate daily Website: over Bangkok, Hong Kong and www.rj.com Kuala Lumpur, with Australian Intercontinental Fleet Clubs & Lounges and New Zealand links through ♦ A330-200 (2 aircraft) ♦ Lounge access and dedicated Oneworld Alliance partners ♦ A340-200 (4 aircraft) Crown class check-in at all Qantas, British Airways and ♦ A320 (12 aircraft) Royal Jordanian destinations ♦ Cathay Pacific and also Thai ♦ B787 Dreamliner (11 aircraft) on New Crown Class lounge at Airways and Malaysia Airlines. order, delivery from 2013 Amman open 24/7 ♦ Novel features include Royal Jordanian’s home, Cabin Specifications bedrooms, showers and Amman is the perfect base for special rooms for kids, IT, ♦ A330-200 - 24 seats over 1 cabin visiting other nearby Regional conferences, quietness, ♦ A340-200 - 24 seats over 1 cabin smoking and prayers destinations, or a unique ♦ A321/A320/A319 20/16/14 - seats stopover in its own right, en over 1 cabin route to Europe. Loyalty Programs ♦ Royal Jordanian’s young fleet Seat Specifications Royal Plus ♦ Miles accrual and redemption covers 59 destinations in ♦ Recline 180° into a fully flat across the oneworld network Europe, Middle East, North bed - “Sleeper Seats” onboard America, North Africa and Asia. longhaul A330 and A340 aircraft ♦ 157cm (62") seat pitch - A330 Extras ♦ 210cm (83") seat pitch - A340 ♦ Amenity kit including Dead Sea product, toothbrush, Luggage Allowance toothpaste, eyeshades, socks ♦ 30kg of checked luggage - no and more ♦ single piece to exceed 158cm Massage function within seat (height+width+depth) ♦ 2 pieces of carry-on luggage - Alliances each not exceeding 7kg ♦ oneworld® - winner of 2010 Skytrax World’s Best Airline Dining Alliance Award ♦ A la carte dining from the trolley ♦ 4 course meal ♦ A selection of hor d’oerves Key Destinations ♦ A choice from four main meals ♦ Amman (AMM) on the menu ♦ ♦ Athens (ATH) International cheeses ♦ ♦ Wide choice of desserts and Cairo (CAI) Arabic Ice-cream ♦ Istanbul (IST) ♦ An assortment of international ♦ London (LHR) wines, alcoholic and soft drinks ♦ New York (JFK) ♦ Snacks or drinks from the pantry ♦ Paris (CDG) available anytime ♦ Rome (FCO) ♦ Entertainment Tel Aviv (TLV) ♦ Audio/Video on demand ♦ Easy to use Touch Screens and an enjoyable extended library of Price Guide movies, TV features, games and ♦ Competitive fares and Western and Arabic music side trips available ♦ Magazines and Newspapers through Consolidators and Travel Agents Royal Jordanian Airlines - RJ

2011 Business Class Guide Page 19 Overview Business Class Seat Configuration SAS Business is full of unique Scandinavian touches, both onboard and on the ground, offering the best of everything from start to finish. On long-haul flights the SAS Contact Details Business Sleeper provides superior comfort, privacy and Phone: personal space for customers, 1300 727 707 whether they wish to work, Website: relax, sleep or be entertained. flysas.com.au or SAS’ Scandinavian World sassalesinfo.com Cooking - the best of the world’s cuisine - is served the Intercontinental fleet Loyalty Programs ♦ ♦ Scandinavian way, beautifully North America: Airbus A330-300 SAS EuroBonus ♦ Asia: Airbus A340-300 ♦ complemented by uniquely Free membership ♦ Number aircraft: 11 ♦ Partners - Star Alliance™ designed tableware from the ♦ Age: 8.6 years member airlines world famous design houses of Orrefors Kosta Boda, Georg Cabin Specifications Extras Jensen and Royal Copenhagen. ♦ 46 forward facing seats over 2 ♦ Noise-reducing headsets On the ground SAS Business cabins ♦ Back-stretch bar ♦ Lounges are furnished in true 2 - 2 - 2 configuration ♦ Award winning ‘Eco-Chic’ Scandinavian style, ensuring comfort kit every visitor feels at home. Seat Specifications ♦ Laptop power outlet, 110v flat ♦ Angled lie-flat seat two-pin European plug ♦ 155cm (61") legroom ♦ Spacious restrooms with ♦ Recline 170° windows ♦ Bed length 188cm (74") Alliances Luggage Allowance ♦ Star Alliance ♦ 2 pieces checked luggage, max 32kg per piece ♦ Extra 1 piece of checked Accolades luggage for Star Alliance Gold ♦ Europe’s most punctual airline members 20091 & 20101 ♦ 2 pieces of carry-on luggage, 1 max weight 8kg per piece Flightstats.com

Dining ♦ 4-course Scandinavian World Cooking menu Key Destinations ♦ Quick Meal dinner choice ♦ Copenhagen (CPH) ♦ Hot, Continental or ‘Grab & Go’ ♦ Stockholm (ARN) breakfast choices ♦ ♦ Buffet & Espresso bar Bangkok (BKK) ♦ Tokyo (NRT) Entertainment ♦ Beijing (PEK) ♦ 27cm (10.4") personal seat-back ♦ Shanghai (PVG)2 screen ♦ New York (EWR) ♦ Audio/Video on demand ♦ Washington DC (IAD) ♦ 80+ channels movies/tv/games/ ♦ Chicago (ORD) music

Clubs & Lounges Price Guide ♦ ♦ SAS Business Lounge or Star Australia – Europe r/t: Alliance™ partner lounges Business Combination ♦ SAS Scandinavian Lounge CPH/ from $3,500 net STO exclusively for Star Business from $5,400 Alliance™ Gold members gross

2 Commencing March 2012 Scandinavian Airlines - SK

2011 Business Class Guide Page 20 Overview Business Class Seat Configuration (A330-200) Established in 2002 and headquartered in Brisbane, Strategic Airlines is Australia’s newest international full- Contact Details service carrier. Phone: It forms part of the diverse 13 53 20 Strategic Aviation Group, which provides regular airline Website: services, as well as contract flystrategic.com.au and ad hoc charter services, aircraft brokering, and logistics and cargo handling. Australia’s newest full-service international airline has arrived. Strategic Airlines now Intercontinental Fleet Entertainment ♦ Airbus A320-200 ♦ Unlimited viewing of personal flies direct from Phuket and ♦ Bali. These services are Airbus A330-200 in-flight entertainment program ♦ Number of aircraft: 7 ♦ Wide range of box office operated using a modern fleet movies, children’s programs, of Airbus A330 aircraft. Cabin Specifications latest TV shows ♦ The wide-body A330 features a (A330-200) Wide range of audio channels including Latest Hits, Light n’ comfortable two class cabin, ♦ 30 seats over 1 cabin offering both full-service ♦ Breezy, Classic Hits and Comedy 2 - 2 - 2 configuration ♦ economy class as well as a In-flight quarterly magazine, Stratosphere luxurious business class. Seat Specifications ♦ Strategic Airlines - for people on Adjustable head rest settings Extras ♦ Generous recline function the way up. ♦ Personalised service and ♦ 122cm (48") seat pitch professional assistance ♦ 51cm (20") seat width throughout your flight ♦ Winged head rests Luggage Allowance ♦ Complimentary blankets and ♦ 30kg of checked luggage pillows ♦ 2 pieces of carry-on luggage - ♦ Complimentary children’s 7kg each colouring-in books ♦ Extra 10kg baggage allowance for sporting equipment

Dining ♦ Sumptuous three-course menu, which includes a selection of healthy gourmet meals ♦ Choice of special meals for Direct Routes dietary, health and religious ♦ Brisbane to Phuket requirements ♦ Melbourne to Phuket ♦ Choice of carefully selected ♦ Brisbane to Bali wines from the best vineyards ♦ Townsville to Bali throughout Australia to ♦ accompany the meal Perth to Bali ♦ Complimentary spirits, beer, ♦ Brisbane to Gladstone wine and non-alcoholic ♦ Brisbane to Port beverages Headland ♦ Brisbane to Townsville ♦ Perth to Derby

Price Guide ♦ BNE-DPS - from $1,229* ♦ BNE-HKT - from $1,529* ♦ MEL-HKT - from $1,529*

*One-way fare, includes taxes, fees and surcharges, subject to change without notice Strategic Airlines - VC

2011 Business Class Guide Page 21 Overview Business Class Seat Configuration THAI flies Smooth as Silk 42 times a week from Australia to Bangkok, with connections to over 70 destinations worldwide across 5 continents. Contact Details THAI’s network stretches from the heart of Asia across the Phone: globe to include 14 major 1300 651 960 European cities, over 40 Website: destinations throughout Asia www.thaiairways.com.au and the Middle East, five in Intercontinental fleet Loyalty Programs App: Australia/New Zealand, LA in ♦ 90 aircraft (B777s, B747-400, ♦ Royal Orchid Plus m.thaiairways.com the USA and Johannesburg in A340-500, A340-600, A330-300) ♦ Free membership South Africa. ♦ Large aircraft order consisting ♦ Redemptions include flights, Throughout a dynamic period of (A330-300s, B777-300ERs, accommodation, upgrades, of growth, THAI has maintained A350 and A320 aircraft) excess luggage from Bangkok its commitment to excellence in and lounge passes ♦ customer service as a full Cabin Specifications Mileage accrual on THAI, Star Alliance and partner airlines service carrier with an ♦ 30 forward facing seats over 1 exceptional crew to passenger cabin (cabins vary per aircraft) ♦ 2 - 2 - 2 configuration Extras ratio of 1:6. ♦ Each seat equiped with PC/ THAI has received many awards Seat Specifications phone power outlets ♦ from both customers and the B777, B747-400, A340-500 Amenity kit including socks, travel industry. ♦ 155cm (61") seat pitch eye shades, comb, lip balm & ♦ Recline 163-167° toothbrush ♦ ♦ Bed length- 178-193cm Information relating to A330-300 bookings or cargo with THAI’s ♦ 147cm (58") seat pitch new app m.thaiairways.com ♦ Recline 131° Alliances ♦ Luggage Allowance Star Alliance ♦ 30kg checked luggage ♦ Royal Orchid Plus members - Accolades additional 10kg (silver ♦ Best First Class Lounge - members) or 20kg (gold Suvarnabhumi Bangkok members) of luggage International Airport 2007, ♦ Star Alliance gold members - 2009 & 2010 Skytrax Awards additional 20kg of luggage ♦ Top 5 Best Airline, Best Airline Economy Class Catering, Best Dining Airline Economy Seat - 2011 Skytrax Awards ♦ Meals served restaurant style, ♦ Best Southeast Asian Airline - in individual courses 2010 Global Traveller and TTG ♦ Choice of 4 main meals ♦ Fine wines, premium spirits brands, vintage ports and Key Destinations liqueurs ♦ Bangkok (BKK) ♦ Porcelain place setting, fine ♦ Phuket (HKT) table linen and crystal glasses ♦ London (LHR) ♦ Frankfurt (FRA) Entertainment ♦ ♦ Personal touch-control screen Brussels (BRU) with Audio/Video on demand ♦ Paris (CDG)

Clubs & Lounges Price Guide ♦ ♦ Premium lounges in Bangkok Thailand - from $3,455* ♦ “Spa Lounge” in Bangkok ♦ Vietnam- from $3,725* ♦ Access to the Air New Zealand ♦ India - from $3,850* lounges (SYD, MEL, BNE) ♦ Europe - from $6,140* ♦ Access to the Qantas Lounge * Taxes, levies and surcharges must be (PER) added to all prices. Based on East Coast departures Thai Airways International - TG

2011 Business Class Guide Page 22 Overview Business Class Seat Configuration (B747-400) United Airlines is one of the L L UPPER DECK G AB JK L largest international carriers 6 L based in the US. Operating CDGH 12 JK daily non-stop services from 7 Contact Details Sydney to Los Angeles and San 13 AB Phone: 8 Francisco, and from Melbourne 14 13 17 77 L L via Sydney to Los Angeles and SG Website: San Francisco, United offers G 15 unitedairlines.com.au more same-day connections 9 16 across the US than any other G 10 S 52 seats 17 airline. V VV S Following the merger with Continental Airlines, United Intercontinental Fleet ♦ United Arrival Suites available now services over 370 cities in ♦ 91 aircraft (B747, B767, B777) in selected cities ♦ 62 countries from its hub cities Access to the Air New Zealand lounge in Sydney of Chicago, Cleveland, Denver, Cabin Specifications (B747) ♦ Access to any Star Alliance Houston, Los Angeles, New York ♦ 52 forward and rear facing Business class lounge on-same (Newark), San Francisco, seats day travel Washington D.C., Guam and ♦ Main deck and upper deck Tokyo (Narita). seating available ♦ 2 - 4 - 2 configuration (main Loyalty Programs ♦ As a founding member of the deck) Mileage Plus frequent flyer Star Alliance, United is part of ♦ 2 - 2 configuration (upper deck) program an extensive global network ♦ Free membership ♦ Mileage Plus accrual on offering a simplified travel Seat Specifications (B747) process for customers to over ♦ United, Star Alliance partner 60cm (23.5") seat width airlines, hotel stays and more 1170 destinations in over 180 ♦ Recline 180° ♦ ♦ Redemption including flights countries worldwide. Bed length: 193cm (76") and upgrades

Luggage Allowance Extras (Americas) ♦ Power outlets ♦ 2 pieces of checked luggage - ♦ USB ports 32kg per piece ♦ 4-way lumbar support ♦ Mileage Plus members ♦ 6-way adjustable headrest (Premier Executive or 1K) – 1 additional piece at 32kg Alliances ♦ Global Services members – 1 ♦ additional piece at 32kg Star Alliance ♦ Star Alliance Gold members – 1 additional piece at 32kg Key Destinations ♦ Los Angeles (LAX) Dining ♦ San Francisco (SFO) ♦ Meals served as individual ♦ Denver (DEN) courses, including local cuisine ♦ Chicago (ORD) where possible ♦ ♦ World class choice of wines Washington (IAD) and beverages ♦ New York (EWR) ♦ Houston (IAH) Entertainment (B767 & B747) Price Guide ♦ 38cm (15.4") personal screen 21-day advance purchase: ♦ Audio/Video on demand with a ♦ SYD - LAX r/t: $8,417* wide selection of movies, TV ♦ SYD - SFO r/t: $8,517* programs, radio channels, ♦ music and games MEL - LAX r/t: $8,441* ♦ Noise cancelling headphones ♦ MEL - SFO r/t: $8,541* ♦ Apple iPod connectivity No advance purchase: ♦ SYD - LAX/SFO r/t: $9,335* Clubs & Lounges ♦ MEL - LAX/SFO r/t: $9,357* ♦ Over 40 Red Carpet Club *Inclusive of taxes. Conditions apply. lounges worldwide (including Prices correct at time of printing, however one in Melbourne) subject to change without notice United Airlines - UA

2011 Business Class Guide Page 23 Overview International Business Seat Configuration V Australia offers impeccable service with a smile, delicious dining, award winning state-of-the-art entertainment and three Contact Details cabin classes – all on board Phone: the world’s largest long-range 13 V AUS (13 82 87) twin-engine aircraft. Website: V Australia’s intimate 33-seat vaustralia.com.au International Business cabin will help passengers arrive at their destination relaxed, refreshed and ready for their onward journey after time in Intercontinental Fleet Clubs & Lounges their colossal 195 cm (77 ♦ B777-300ER (5 aircraft) ♦ Access to Partner Airline inches) pitch seat which ♦ 2 years old lounges converts to a 1.88m (six-foot- ♦ Access to Virgin Australia’s two) long fully horizontal flat Cabin Specifications domestic lounges on the day of bed. ♦ 33 forward facing seats over 1 travel for guests connecting to V Australia on Virgin Australia Passengers will feel the V cabin ♦ 2 - 3 - 2 configuration flights domestically within Australia difference once Australia they’ve experienced the extraordinary features, Seat Specifications ♦ Fully horizontal lie-flat bed Loyalty Programs benefits and fabulous service. ♦ ♦ Stretches out to 1.95m Velocity Rewards ♦ ♦ 196cm (77") seat pitch Free membership ♦ ♦ Fine linen, duvets, pillows and Points accrual and redemption cotton pyjamas through program partners in the air and on the ground Luggage Allowance Extras ♦ 2 pieces of checked luggage - ♦ Mood lighting changes to 32kg each match different phases of flight ♦ 7kg of carry-on luggage ♦ Doonas, comfy pjs, noise- cancelling headsets, thongs Transfers/Chauffeur and lush amenity kits ♦ Door-to-door limo transfers ♦ Laptop power outlets provided with International ♦ USB ports Business fares (J&C Class only) Accolades Dining ♦ Best Overall Inflight ♦ Gourmet meals served on Entertainment - Small Airlines - Narumi China 2009 World Airline ♦ Eat what you want when you Entertainment Association want (WAEA) Avion Awards ♦ A la carte menu designed by Luke Mangan ♦ Beverages served in Riedel glassware Key Destinations ♦ Sit-down bar serving Australian ♦ Los Angeles (LAX) wines and other beverages ♦ Abu Dhabi (AUH)1 1With partner - Etihad Airways Entertainment ♦ Price Guide 30.7cm (12.1") personal TV ♦ screen SYD/BNE/MEL - LAX: ♦ RED In-Flight Entertainment from $9,495* System featuring touch screens ♦ SYD/BNE/MEL - AUH: and noise cancelling headsets from $8,059* ♦ Multi-player games, seat-to- seat chat, 200+ CD library and *Fares are from fares inclusive of taxes. Taxes and charges correct as of 25.07.11 over 100 TV favourites however are subject to change without ♦ Child friendly media notice. Conditions apply. Visit vaustralia.com.au for more information. V Australia - VA

2011 Business Class Guide Page 24 Overview Business Seat Configuration (A330-200) Business Class provides space, comfort and inclusions when travelling on Virgin Australia’s Coast to Coast A330 aircraft. Their fully inclusive product will allow passengers to relax or complete their work in the spacious cabin while Contact Details enjoying the comfort of a Phone: generous reclinable luxury 13 67 89 leather seat. Website: Business Class Guests can Fleet Clubs & Lounges ♦ virginaustralia.com enjoy complimentary access 2 wide-bodied A330-200 aircraft ♦ Virgin Australia’s lounges in to the Virgin Australia lounge with business class cabins Melbourne, Sydney, Brisbane, and priority check-in prior to Perth, Adelaide and Canberra departure. Cabin Specifications airports ♦ 27 forward facing seats over 1 ♦ Access to Sydney Lounge Once on-board passengers cabin Premium Entry and Premium can relax with a welcome ♦ 2 - 3 - 2 configuration Valet - for guests travelling champagne and a personal from Sydney Monday to Friday seatback multi-channel in- Seat Specifications with carry-on baggage only flight entertainment system. ♦ Luxury leather seats They will dine in style with ♦ Generous reclinable seats Loyalty Programs ♦ 157cm (62") seat pitch ♦ Velocity Rewards the airline’s exclusive Luke ♦ Mangan designed menu and Free membership ♦ Points accrual and redemption premium Australian wines. Luggage Allowance ♦ 69kg of checked luggage through program partners in the ♦ 7kg of carry-on luggage air and on the ground

Dining Extras ♦ ♦ Priority Check-in Gourmet food created by chef ♦ Luke Mangan Check-in available at the ♦ Hearty options for breakfast Virgin Australia lounge for ♦ Three course meals for lunch passengers travelling with carry-on baggage only and dinner ♦ ♦ All meals prepared and plated Dedicated Priority Boarding on board by the crew lane (available at most gates) ♦ Quick snacks available in at Sydney, Melbourne, Brisbane between meals and Perth domestic airports ♦ ♦ Menu accompanied by Priority security screening lane premium range of Australian available at most major wines, beers, spirits and a airports range of non-alcoholic beverages

Entertainment ♦ 27cm (10.6") personal TV screen ♦ Multi-channel range of movies, TV and audio

Key Destinations ♦ Perth to/from Sydney Price Guide ♦ Range of competitive fare options available to agents at virginaustralia.com Virgin Australia - DJ

2011 Business Class Guide Page 25 Overview Intercontinental Fleet Clubs & Lounges With over 35 years experience, ♦ 9 aircraft (B777s, B737s & ATRs) ♦ Brand new Le Club Austral ♦ Air Austral, the French airline Average age: 7 years lounge in Reunion and the of the Indian Ocean offers Admiral’s Club in Paris ♦ direct services between Sydney Cabin Specifications Access to Qantas lounge in SYD and Reunion connecting ♦ 2 - 3 - 2 configuration Contact Details onwards to the cosmopolitan Loyalty Programs Phone: ♦ French cities of Paris, Lyon, Seat Specifications Capricorne Program ♦ 1300 306 365 Marseille, Toulouse, Bordeaux, ♦ Recline 180° into a fully flat Free membership ♦ Website: Nantes and the Indian Ocean bed (B777-300), bed length: Points accrual and redemption include flights, upgrades or www.air-austral.com network Mauritius, Madagascar, 186cm (73") excess baggage Seychelles, Comoros, Mayotte and South Africa. Luggage Allowance ♦ 40kg of checked luggage - Extras Air Austral “The French Airline ♦ of the Indian Ocean” operates maximum 32kg per piece Each seat equipped with phone ♦ Amenity kit containing Boeing 777-300ER on its twice ♦ 10kg hand luggage cosmetics, eye mask, socks, weekly Sydney – Reunion route. Dining toothbrush, shoes bags, Experience true French blanket and pillows hospitality the moment you step ♦ Individual service on board. ♦ Choice of three menus offering Key Destinations delicious French cuisine ♦ ♦ Finest selection of French Reunion (RUN) wines & cheese ♦ Paris (CDG) ♦ Mauritius (MRU) Entertainment ♦ Personal screen Price Guide ♦ Audio/Video on demand with a ♦ SYD - RUN - from $4,308* wide selection of movies, TV ♦ SYD - MRU - from $4,308* programs and music ♦ (B777-300) SYD - PAR - from $6,769* *Add taxes to all prices Air Austral - UU

Overview Intercontinental Fleet Extras AirAsia X is the low-cost long- ♦ 11 aircraft ♦ Pick A Seat haul arm of Malaysia-based ♦ A330-300 (9 aircraft) ♦ Priority Check-in & Priority AirAsia group, which currently ♦ A340-300 (2 aircraft) Boarding flies from Kuala Lumpur to ♦ Priority Baggage destinations in Australia (Gold Cabin Specifications ♦ Combo Meal and Comfort Kit Contact Details ♦ Pillow and blanket on board Coast, Melbourne & Perth), ♦ A330: 12 seats with a 2 - 2 - 2 Phone: Taipei, New Zealand, Japan, ♦ Change flights without penalty configuration 1300 760 330 France, Iran, China, Korea, ♦ A340: 18 seats with a 2 - 2 - 2 India and the UK. configuration Website: Premium Flat Bed Seats are Key Destinations airasia.com exclusively designed for guests Seat Specifications ♦ Kuala Lumpur (KUL) who are looking for sophistication, ♦ Flatbed seat ♦ ♦ London (LGW) comfort and convenience. 51cm (20") seat width ♦ ♦ Recline 196cm (77") Christchurch (CHC) Fly-Thru destinations are now ♦ available on selected onwards Hangzhou (HGH) destinations through Kuala Luggage Allowance ♦ Taipei (TPE) Lumpur with single check-in, ♦ 20kg of checked luggage ♦ Delhi (DEL) baggage transfer and transit ♦ 7kg of carry-on luggage ♦ Paris (ORY) facilities. ♦ Seoul (ICN) Entertainment ♦ ♦ Tokyo (HND) Limited number of portable ♦ ePlayers available for rent Mumbai (BOM) which offers the latest movies, ♦ Beijing (PEK) TV shows, music and games Price Guide ♦ MEL - KUL - from $789 ♦ OOL - KUL - from $839 ♦ PER - KUL - from $589 AirAsia X - D7

2011 Business Class Guide Page 26 Overview Intercontinental fleet Entertainment Garuda Indonesia is the ♦ B747-400, A330-300/200 & B737 ♦ 28cm (11") personal LCD touch- national airline of Indonesia ♦ 84 aircraft screen ♦ and currently operates as a ♦ Average age: 8 years Audio/Video on demand with full-service network carrier a selection of movies, TV serving 18 international cities. programmes, music and games Contact Details Cabin Specifications Phone: Recently Garuda Indonesia ♦ 36 forward facing seats with 1300 365 330 launched its new service 2 - 2 - 2 configuration (A330-200) Clubs & Lounges ♦ Website: concept – the Garuda Indonesia ♦ 42 forward facing seats with Access to Qantas Lounges in www.garuda-indonesia.com Experience. The airline invites 2 - 2 - 2 configuration (A330-300) SYD, MEL & PER passengers to experience the ♦ 12 forward facing seats with real Indonesia where every 2 - 2 configuration (B737-800NG) Loyalty Programs Indonesian masterpiece ♦ Garuda Frequent Flyer Program combined with their revitalised Seat Specifications ♦ Free membership fleet creates the Garuda (A330-200) Indonesia Experience. ♦ 188cm (74") seat pitch Extras ♦ ♦ Garuda Indonesia is a certified Recline 180° to a fully flat bed Power outlets ♦ four-star airline and in 2010 Aigner designer amenity kit received the award for the Luggage Allowance “World’s most improved airline”. ♦ 30kg of checked luggage Key Destinations ♦ 7kg carry-on luggage ♦ Jakarta (CGK) ♦ Denpasar (DPS) Dining ♦ ♦ Hong Kong (HKG) Authentic Indonesian cuisine ♦ ♦ Restaurant style food service Singapore (SIN) ♦ Wide selection of fine wine, cheese and spirits Price Guide ♦ Self serve mini bar with a wide ♦ Competitive pricing selection of food and beverages available through travel (A330-200) agents & consolidators Garuda Indonesia - GA Garuda

Overview Intercontinental Fleet ♦ Free portable digital Hawaiian Airlines’ service ♦ 35 aircraft in total entertainment players reflects the culture of its home, ♦ 18 B767-300 (trans-Pacific) ♦ Clubs & Lounges from catering and 15 B717-200 (interisland) ♦ ♦ Lounge access in Sydney and Contact Details entertainment to onboard 2 A330-200 throughout US network Phone: hospitality. Cabin Specifications (B767) 1300 669 106 Hawaiian flies nonstop from ♦ Loyalty Programs 18 forward facing seats Website: Sydney to Honolulu five times ♦ 2 - 2 - 2 configuration ♦ Hawaiian Miles hawaiianairlines.com.au per week. ♦ Free membership ♦ Partner in Velocity - Virgin HA offers more than 180 Seat Specifications ♦ Australia’s loyalty program interisland flights each day Comfortable leather seats ♦ 107cm (42") seat pitch between Oahu, Maui, Kauai and Extras the Big island of Hawaii, and Luggage Allowance ♦ Amenity kit containing socks, daily connections to 10 US ♦ 2 pieces of checked luggage - slumber mask, toothpaste, mainland destinations - Las 32kg per piece toothbrush Vegas, Los Angeles, San ♦ New additions: slippers and quilt Francisco, Seattle, Portland, Dining Key Destinations Sacramento, San Jose, ♦ Selection of three dishes ♦ Honolulu (HNL) Oakland, San Diego and Phoenix. incorporating flavours of Hawaii ♦ ♦ Menu developed by consulting Las Vegas (LAS) chef, Chai Chaowasaree ♦ Los Angeles (LAX) ♦ Free beverage service throughout the flight Price Guide ♦ SYD - HNL: from $2,482* Entertainment ♦ SYD - Neighbour ♦ Wide selection of movies, TV islands: from $4,264* shows, music videos and ♦ Hawaiian entertainment SYD - LAS: from $3,456* *Return fares, including taxes, subject to change & availability Hawaiian Airlines - HA

2011 Business Class Guide Page 27 Overview Intercontinental Fleet Clubs & Lounges Vietnam Airlines is the national ♦ B777-200ER & Airbus ♦ Business Class lounges in carrier of Vietnam. They ♦ Number of aircraft: 70 major hubs in Vietnam operate to 83 routes, 20 ♦ Access to Qantas lounges Contact Details domestic and 26 international Cabin Specifications across Australia Phone: destinations with more than ♦ 24 seats with a 2 - 2 - 2 1300 888 028 configuration (A330) Loyalty Programs 300 daily flights, which include Website: ♦ Golden Lotus Frequent Flyer Indochina and major cities in vietnamairlines.com both Asia and Europe. Seat Specifications Program ♦ ♦ Free membership The airline operates daily non- 157cm (62") seat pitch ♦ Fully flat bed ♦ Part of SkyTeam Alliance stop flights from both Melbourne and Sydney to Ho Luggage Allowance Extras Chi Minh City with good ♦ 40kg of checked luggage ♦ Satellite phones connections to all other (Australia-Europe) ♦ Amenity kit (with slippers) destinations. ♦ 30kg of checked luggage ♦ Daily Newspapers & Magazines Guests can relax and enjoy (within Asia) airline’s gracious hospitality ♦ 2 pieces of carry-on luggage Key Destinations and free in-flight services on (7kg each) ♦ Ho Chi Minh City (SGN) their modern fleet. ♦ Hanoi (HAN) Dining ♦ ♦ Paris (CDG) Choice of Vietnamese and ♦ European cuisine London (LON) ♦ Fine selection of wines and ♦ Siem Reap (REP) beverages ♦ Snacks available upon request Price Guide ♦ SGN/HAN - $2900 Entertainment ♦ CDG/LON - $4390* ♦ Personal screen ♦ ♦ Audio/Video on demand REP - $3170* *Return fare, exclusive of taxes Vietnam Airlines - VN

Overview Overview Aerolineas Argentinas’ Business Aircalin’s Business Class is called Class is known as Club Condor. Hibiscus Class. This service is available on flights within Argentina of more It’s designed to give passengers a truly relaxing atmosphere than one hour and 40 minutes, on most South inspired by New Caledonia’s world heritage listed lagoon. American routes and on all International flights. Enjoy a taste of France from the moment you step on board!

Long-haul Fleet Long-haul Fleet ♦ ♦ B747-400, A340-200, A340-300 A330 and A320 ♦ All aircraft less than seven years old Cabin Specifications ♦ Cabin Specifications B747-400: 42 seats with a 1 - 1 configuration ♦ ♦ A340-200: 32 seats with a 1 - 1 - 1 configuration A330: 26 seats with a 2 - 2 - 2 configuration ♦ A320: 8 seats with a 2 - 2 configuration Seat Specifications ♦ Seat Specifications B747-400: 101cm (40") seat pitch ♦ ♦ Recline 150° A330: 127cm (50") seat pitch ♦A320: 102cm (40") seat pitch Luggage Allowance ♦ 2 pieces of checked luggage - 32kgs per piece Luggage Allowance (international); 30kg checked luggage (domestic) ♦ 30kg per person within South Pacific ♦ Piece system applies for routes to North Asia Extras ♦ Aerolineas Plus frequent flyer program Extras ♦ Personal video screens - up to three movies on a ♦ Partner in Flying Blue (Frequent Flyer Program of long haul flight. Air France/KLM) ♦ Airport lounges available throughout network Contact Details Phone: 02 9234 9000 Contact Details Website: www.aerolineas.com.ar Phone: 1300 364 181 Website: www.aircalin.com.au Aerolineas Argentinas - AR Aircalin - SB

2011 Business Class Guide Page 28 Overview Overview Air China is the official flag carrier of the Air France offers 53 weekly People’s Republic of China. connections to Europe from five major Australian cities in A new Star Alliance member, Air China has co-operation with Qantas Airways. On board its flights, Air recently introduced the brand new Airbus A330-200 aircraft to France offers its business customers the chance to its Australian operations. experience privileged moments of pleasure and relaxation.

Long-haul Fleet Long-haul Fleet ♦ A330-200, A330-300, A340-300, B747-400, B767-300ER, ♦ B777-300 ER, B747-400, A380, A340-300, A330-200 B777-200. Cabin Specifications (B777-300ER) Cabin Specifications ♦ 67 seats, 2 - 3 - 2 configuration ♦ 2 - 2 - 2 configuration Seat Specifications Seat Specifications ♦ Seat Pitch: 155cm (61") ♦ 34 Skybed sleeper seats ♦ Fully recline to a lie-flat bed ♦ 124cm (49") seat pitch and 53cm (21") seat width Luggage Allowance ♦ Luggage Allowance 3 pieces of checked baggage - 23kg per piece ♦ 30kg of checked luggage (158 cm: height + length + width) ♦ 1 piece of hand luggage plus 1 personal item Entertainment Extras ♦ Video on individual 26cm (10.4") screens with noise ♦ Frequent flyer program Phoenixmiles cancelling headphones ♦ ♦ Air China is a Star Alliance Member Selection of recent films, news programmes, music ♦ Individual Audio Video on demand and games

Contact Details Contact Details Phone: 02 9232 7277 Phone: 1300 391 191 Website: www.airchina.com.au Website: www.afkl.biz Air China - CA Air France - AF

Overview Overview Air Mauritius’ Business Class offers Air Niugini flies to some 20 modern ‘cocoon seats’ with individual destinations throughout PNG along with services to cities in comfort and fingertip control. Australia, Asia and the South Pacific. Premium passengers can also access the Amedee Maingard Air Niugini offers daily flights from Brisbane and Cairns to Port Lounge in Mauritius with modern conveniences. Moresby and two flights from Sydney to Port Moresby each week.

Long-haul Fleet Long-haul Fleet ♦ A340-300E, A340-300, A330-200 ♦ B767, B757 aircraft ♦ 4 years old (B767), 10 years old (B757) Cabin Specifications ♦ A340-300: 34 inclined lie flat seats, 2 - 2 - 2 Cabin Specifications ♦ A330-200: 24 inclined lie flat seats, 2 - 2 - 2 ♦ B767: 30 seats with a 2-2-2 configuration ♦ B757: 16 seats with a 2-2 configuration Seat Specifications ♦ ‘New Generation’ inclined lie-flat seats with a Seat Specifications 152cm (60") seat pitch and electronic control ♦ B767: 152cm (60") Seat pitch ♦ B757: 127cm (50") Seat pitch Luggage Allowance ♦ 30kg checked luggage Luggage Allowance ♦ 7kg carry on luggage ♦ 30kg per person within South Pacific

Extras Extras ♦ Kestrelflyer loyalty program ♦ Partner in Qantas Frequent Flyer Program ♦ Some A319 aircraft used on shorter sectors also ♦ Executive Club lounges in PNG & partner lounges offer 16 business class armchairs ♦ Mainscreen movie entertainment

Contact Details Contact Details Phone: 1300 332 077 Phone: 1300 361 380 Website: www.airmauritius.com Website: www.airniugini.com.pg Air Mauritius - MK Air Niugini - PX

2011 Business Class Guide Page 29 Overview Overview Air Pacific, Fiji’s national airline, Air Tahiti Nui is Tahiti’s has been operating for over 58 years with an abundance of international carrier, operating flights to Sydney, New York, warm smiles. Tabua Class is Air Pacific’s Business Class, Los Angeles, Paris, Auckland and Japan. offering discerning travellers a unique and exclusive class of Business class on Air Tahiti Nui is known as ‘Poerava’ with travel on Fiji’s international airline. five star service, lots of space and in-flight entertainment.

Long-haul Fleet Long-haul Fleet ♦ ♦ B747-400, B767-300, B737-800, B737-700 A340-300 ♦ Average age is 8 years Cabin Specifications Cabin Specifications ♦ 8-28 seats, 2 - 2 or 2 - 2 - 2 configuration ♦ 24 seats with a 2 - 2 - 2 configuration

Seat Specifications Seat Specifications ♦ Seat Pitch: 122-145cm (48-57") ♦ Seats recline by between 127° and 150° depending ♦ Recline: 25-46cm (10-18") on row and location, with a 135cm (53") seat pitch

Luggage Allowance Luggage Allowance ♦ ♦ 30kg checked baggage 2 pieces of checked luggage up to 32kg each ♦ 2 bags at 30kg each on sectors where piece system applies Extras ♦ Up to six first-run movie features on each flight, as Loyalty Program well as games and music. ♦ Tabua Club ♦ Mileage accrual on partner airlines Loyalty Program ♦ Frequent Flyer program called Club Tiare

Contact Details Contact Details Phone: 1300 732 415 Phone: 1800 230 151 Website: www.airtahitinui.com.au Website: www.airpacific.com Nui - TN Air Tahiti Air Pacific - FJ

Overview Overview Air Vanuatu flies out of Australia to Alitalia is Italy’s national Port Vila from Sydney, Melbourne and carrier, operating to 45 international destinations and 25 Brisbane. The flight takes approximately 3.5 hours, offering domestic ports, with hubs in Rome and Milan. Melanesian friendliness and warmth from the moment you’re Alitalia’s long-haul business class is known as Magnifica and on board. is available on both 777 and 767 aircraft.

Long-haul Fleet Long-haul Fleet ♦ B737-800 (2008) ♦ B777-200, B767-300ER ♦ Average age 7 years (777s)/15 years (767s) Cabin Specifications ♦ 8 seats with a 2 - 2 configuration. Cabin Specifications ♦ B777: 42 seats in a 2 - 2 - 2 configuration ♦ Seat Specifications B767: 20 seats in a 2 - 1 - 2 configuration ♦ Armchair seats with a 99cm (39") pitch Seat Specifications ♦ B777: Recliner seats with a 152cm (60") seat pitch Luggage Allowance ♦ B767: Angled lie-flat seats with a 152cm (60") seat ♦ 30kg of checked luggage pitch ♦ 2 pieces of hand luggage weighing 7kg per piece Luggage Allowance Loyalty Program ♦ 35kg of checked luggage ♦ Qantas Frequent Flyer points may be earned and redeemed Extras ♦ Member of the Skyteam alliance Extras ♦ Airport lounges available throughout network ♦ Inflight magazine - IslandSpirit magazine ♦ Frequent Flyer program called MilleMiglia

Contact Details Contact Details Phone: 1300 780 737 Phone: 1300 304 237 Website: www.alitalia.com/GB_EN Air Vanuatu - NF Air Vanuatu

Website: www.airvanuatu.com Alitalia - AZ

2011 Business Class Guide Page 30 Overview Overview American, AMR Eagle, and the Asiana Airlines is based in Seoul, AmericanConnections airlines serve 250 cities in 50 countries. Korea. Established in 1988, Asiana is AA is a founder of the oneworld alliance, and members can one of the world’s youngest airlines. earn and redeem frequent flyer miles across the network. Asiana has been awarded a 5 star rating by Skytrax for each of the past 4 years.

Long-haul Fleet Long-haul Fleet ♦ B777-200, B767 ♦ B777-200 aircraft operate to Australia

Cabin Specifications Cabin Specifications ♦ 37 seats with a 2 - 3 - 2 configuration (777) ♦ 35 Business Class seats

Seat Specifications Seat Specifications ♦ Inclined lie flat bed ♦ New Quadra Smartium seat on some services ♦ 147-154cm (58-61") pitch and width 53cm (21") ♦ Fully flat bed seat with aisle access from all seats ♦ Older aircraft offer ‘near-horizontal’ electronically Luggage Allowance controlled seats ♦ 3 pieces of checked luggage, max 32kg per piece ♦ 149-152cm (59-60") seat pitch ♦ 1 piece of hand luggage, 1 personal item ♦ Seat width 51cm (20.2")

Extras Luggage Allowance ♦ Adjustable headrest, ergonomic and ♦ 30kg of checked luggage motorised seat controls and privacy divider ♦ AAdvantage loyalty scheme Extras ♦ Admirals Club lounges ♦ Asiana Airlines is a member of the Star Alliance

Contact Details Contact Details Phone: 07 3329 6060 Phone: 1300 767 234 Website: www.aa.com Website: au.flyasiana.com American Airlines - AA Asiana Airlines - OZ

Overview Overview Bangkok Airways Business Class is called Blue Hong Kong-based Cathay Pacific Ribbon Class. The carrier serves eight Airways is part of the oneworld domestic destinations in Thailand and seven alliance and offers the Marco Polo Club frequent flyer scheme. international destinations from its two hubs The airline serves 47 destinations in 29 countries across Asia, at Bangkok Suvarnabhumi & Samui Airport. Africa, Europe, North America and Oceania.

Fleet Long-haul Fleet ♦ ♦ Business Class is only available on B777-300, 777- 330ER, 777-200 and 747-400 aircraft the Airbus 319 aircraft. plus A340-300 and A330-300

Cabin Specifications Cabin specifications ♦ ♦ 12 seats with a 2 - 2 configuration B747-400: 24 seats on main deck with a 1 - 2 - 1 configuration, upper deck 22 seats with a 1 - 1 config ♦ A340-300: 26 seats with a 1 - 1 - 1 configuration Seat Specifications ♦ ♦ A330-300: 41 seats with a 1 - 1 - 1 configuration Recliner seats with individual screens ♦ B777-300ER: 41 seats with a 1 - 1 - 1 configuration ♦ 119cm (47") seat pitch, 71cm (28") seat width Seat specifications Luggage Allowance ♦ Herringbone seat layout; easy aisle access ♦ 30kgs checked baggage ♦ Bed length 198cm (78") ♦ 5kgs of hand luggage Luggage allowance Extras ♦ 30kgs of checked luggage ♦ Exclusive check in, priority boarding and baggage claim for premium passengers Extras ♦ F/F members entitled to 10kg extra baggage ♦ Up to 100 audio/video on demand movies

Contact Details Contact details Phone: 02 8248 0050 Phone: 131 747 Website: www.bangkokair.com Website: www.cathaypacific.com.au Cathay Pacific - CX Bangkok Airways - PG

2011 Business Class Guide Page 31 Overview Overview China Eastern Airlines is based in Delta Air Lines’ Business Shanghai, and operates to over 80 class is called BusinessElite Class. Seats in this cabin are international destinations, and over 330 domestic ports. designed for the utmost in comfort and privacy, with each The Business Class Kingbed offers comfort and freedom to suite offering a mini cabin including a fully flat bed, work work and sleep, with more room, and greater privacy. station and television.

Long-haul Fleet Long-haul Fleet ♦ A340-600, A330-300, A330-200 ♦ B777-200LR aircraft from Sydney to Los Angeles

Cabin Specifications Cabin Specifications ♦ A340-600: 42 seats, 2 - 2 - 2 configuration ♦ 56 seats with a 1 - 2 - 1 configuration ♦ A330-300: 38 seats, 2 - 2 - 2 configuration Seat Specifications Seat Specifications ♦ 43 full flat sleeper suites with a 190cm (75") bed ♦ A340-600: 60" seat pitch, 20" seat width, 150° ♦ 111cm (44") seat pitch recline ♦ 50-66cm (20-26") seat width ♦ A330-300: 58" seat pitch, 17.8" seat width, 169° recline Luggage Allowance ♦ Three checked in bags of 32kgs per piece. Luggage Allowance ♦ 30kg checked luggage Extras ♦ 10kg hand luggage ♦ On demand first run and popular movies, music, TV programming and video games. Loyalty Program ♦ Five course menu ♦ Eastern Miles ♦ Full sized pillows, duvets, seat power outlets

Contact Details Contact Details Phone: 02 9290 1148 Phone: 1800 144 917 Website: www.flychinaeastern.com Website: www.delta.com China Eastern - MU Delta Air Lines - DL

Overview Overview Ethiopian Airlines’ Business class is Eva Air calls its Business Class offering called Cloud Nine. The carrier operates Premium Laure Class. flights from Bangkok, Hong Kong and The airline’s hub is in Taipei and Eva Air flies to Europe and Dubai to its hub Addis Ababa. A lounge is available at the the Middle East, Mainland China, North & South East Asia, Addis Ababa Airport departure hall. America as well as to Brisbane. Long-haul Fleet Long-haul Fleet ♦ B747-400, A330-200, B777-300ER ♦ B767, average age 10 years Cabin Specifications Cabin Specifications ♦ B747-400: 36 lie flat seats, 2 - 2 - 2 format ♦ 42 seats with a 2 - 2 - 2 configuration ♦ A330-200: 24 inclined lie flat seats, 2 - 2 - 2 format ♦ B777-300ER: 42 inclined lie flat seats, 2 - 2 - 2 format Seat Specifications ♦ 132cm (52") seat pitch and 30cm (12") recline with Seat Specifications a foot rest ♦ B747-400: 111cm (44") seat pitch ♦ A330-200: 111cm (44") seat pitch ♦ Luggage Allowance B777-300ER: 111cm (44") seat pitch ♦ 2 pieces of 32kg luggage on flights across the Atlantic from the USA Luggage Allowance ♦ 30kg checked luggage Loyalty Program ♦ 7kg carry on luggage ♦ ShebaMiles program ♦ Allows members to earn on non code share Extras Lufthansa sectors ♦ Evergreen Club loyalty program

Contact Details Contact Details Phone: 1300 600 001 Phone: 02 9267 8872 Website: www.ethiopianairlines.com Website: www.evaair.com Ethiopian Airlines - ET Eva Air - BR

2011 Business Class Guide Page 32 Overview Overview Flysolomons hub is in Honiara, Solomon Gulf Air’s Business class is called Falcon Islands and flies domestically as well as Gold. The carrier operates flights to Europe, to Brisbane, Nadi and Port Vila using the Middle East and Africa from its hub in leased aircraft. Bahrain. Full fare paying Falcon Gold Flights to Honiara from Brisbane depart three times a week. passengers get priority for sleeper seats where available.

International Fleet Long-haul Fleet ♦ ♦ B737-300 A340-300, A330-200, B777 ♦ Average age 10 years Cabin Specifications ♦ The aircraft has seating for up to 130 passengers Cabin Specifications ♦ in a variable Business and Economy class seating Gulf Air is currently reconfiguring its premium configuration cabins, combining the previous first and business class to offer either 1 - 2 - 1 and 2 - 2 - 2 configurations Luggage Allowance Seat Specifications ♦ 30kg checked luggage ♦ 124cm (49") pitch and 81cm (32") seat width ♦ 7kg carry on luggage ♦ Some seats recline into a fully flat bed Extras ♦ Solomon Airlines is a full service airline offering Luggage Allowance ♦ complimentary meals and beverages on all of its 1 piece of hand luggage, plus 1 briefcase max 9kg ♦ international sectors 40kg checked luggage ♦ Free quarterly ‘Solomons’ magazine in flight ♦ Business class guests can use lounges at Nadi Extras and Brisbane airports ♦ Individual attention of the inflight Sky Chef

Contact Details Contact Details Phone: 1300 894 311 Phone: 1300 366 337 Website: www.flysolomons.com Website: www.gulfair.com Gulf Air - GF Fly Solomons - IE

Overview Overview JAL is a member of the oneworld Jet Airways alliance, and calls its Business Business Class is called Premiere Class. Class Executive Class. The airline has hubs in Tokyo, Osaka The airline operates to 44 Indian domestic cities and 19 and Nagoya, and flies to the USA, Hawaii, South America, international destinations with hubs in Delhi, Mumbi and Europe, Australia, South East Asia, Canada, New Zealand, and Chennai, providing world class service and Indian hospitality. the Middle East.. Long-haul Fleet Long-haul Fleet ♦ B747-400, B777-200, B777-300 ♦ A330-200 and B777-300

Cabin Specifications Cabin Specifications ♦ B747-400: 55-91 reclining seats, 2-3-2 configuration ♦ A330-200: 1 - 1 - 1 configuration ♦ B777-200ER: 50-82 seats, 2-4-2 configuration ♦ B777-300: 1 - 2 - 1 configuration

Seat Specifications Seat Specifications ♦Herringbone seat layout – lie flat (180°) on ♦ A747-400: 157cm (62") seat pitch, 52cm (20.5") wide selected routes ♦ B777-200ER: 96cm (38") seat pitch, 47cm (18.5") wide Luggage Allowance Luggage Allowance ♦ 35kg of checked luggage ♦ 2 pieces of checked luggage (23kg each) ♦ 10kg of hand luggage Loyalty Program ♦ Codeshare with Qantas, points on the Qantas Loyalty Program Frequent Flyer program can be swapped with the ♦ JAL Mileage Bank Jet Airways JetMiles scheme.

Contact Details Contact Details Phone: 1300 525 287 Phone: 1300 304 553 Website: www.jal.com Website: www.jetairways.com Japan Airlines - JL Jet Airways - 9W

2011 Business Class Guide Page 33 Overview Overview StarClass is Jetstar’s International Kenya Airways calls Business Class Business Class and is offered on Premier World. Jetstar’s A330-200. StarClass is The airline flies to North, West, Southern and Eastern Africa, available on flights to Hawaii, Phuket, Bangkok, Tokyo, Europe and Asia, and has its hub in Nairobi. Osaka and on selected flights to Bali. Business passengers can access the Simba Lounge in Nairobi. Long-haul Fleet Long-haul Fleet ♦ A330-200 (7 aircraft) ♦ B777-200ER, B767-300ER

Cabin Specifications Cabin Specifications ♦ 38 seats with a 2 - 3 - 2 configuration ♦ B777-200ER: 28 fully flat bed seats with a 2-3-2 configuration Seat Specifications ♦ 76cm (30") seat pitch Seat Specifications ♦ Fold out footrest ♦ B777-200ER: 193cm (76") seat pitch, 56cm (22") wide

Luggage Allowance Luggage Allowance ♦ 30kg of checked luggage ♦ 2 pieces, 32kg each checked luggage ♦ 10kg of hand luggage ♦ 10kg carry on luggage

Extras Extras ♦ Power outlets ♦ Flying Blue loyalty program ♦ Adjustable lumbar support and headrests with ♦ Multi-channel inflight entertainment wings ♦ In-seat laptop power points

Contact Details Contact Details Phone: 13 15 38 Phone: (02) 9767 4304 Website: www.jetstar.com Website: www.kenya-airways.com Jetstar Airways - JQ Kenya Airways - KQ

Overview Overview KLM offers 44 weekly connections to Europe LOT Polish Airlines is the national carrier from five major Australian cities in of Poland, and operates flights throughout cooperation with Malaysia Airlines, its Europe as well as across the Atlantic and to codeshare partner. KLM’s Business Class passengers will enjoy North Asia. onboard comfort & relaxation in a wide, comfortable seat with LOT’s network is based in the Polish capital of Warsaw. inflight entertainment. Long-haul Fleet Intercontinental Fleet ♦ B767-300ER ♦ B777-300 ER, B777-200, B747-400, A330-200 ♦ Average age is 17 years

Cabin Specifications (B777-300ER) Cabin Specifications ♦ 35 seats, 2 - 3 - 2 configuration ♦ 18 seats with a 2 - 2 - 2 configuration

Seat Specifications Seat Specifications ♦ Fully recline to a lie-flat bed ♦ “Cocoon shell armchairs” with electric controls ♦ Recline 175° ♦ 132cm (52") seat pitch and recline to about 169°, with a 46cm (18") seat width Luggage Allowance ♦ 2 pieces of checked baggage - 30kg in total (158 cm: Luggage Allowance height + length + width), each bag can’t exceed 23kg ♦ 35kg of checked luggage. Two pieces of luggage allowed on flights to North America. Entertainment ♦ Personal screen with interactive entertainment Extras system ♦ Member of the Star Alliance. ♦ Selection of recent films, news programmes, music ♦ LOT is a fully integrated partner of the Miles & and games More loyalty scheme operated by Lufthansa

Contact Details Contact Details Phone: 1300 304 671 Phone: 1300 391 191 Website: www.lot.com

Website: www.afkl.biz LOT Polish Airlines - LO KLM - KL

2011 Business Class Guide Page 34 Overview Overview Malaysia Airlines has Royal Brunei operates flights from Australia an extensive worldwide through to Brunei and onwards to Asia, the UK network offering flights from a number of Australian ports and the Middle East. The airline has connecting through to Asia, Europe and North America via its Boeing 777-200ERs with new SkyDreamer Kuala Lumpur hub. MH business class is called Golden Club. business class seating.

Long-haul Fleet ♦ B747-400, B777-200, A330-330 and A330-200 Long-haul Fleet ♦ Average age: 13 years (B747), 11 years (B777), ♦ B777-200ER 14 years (A330) ♦ Average age: 8 years

Cabin Specifications Cabin Specifications ♦ B747: 41 lie-flat seats with a 2 - 3 - 2 configuration ♦ 30 seats with a 2-2-2 configuration ♦ B777: 35 lie-flat seats with a 2 - 3 - 2 configuration ♦ A330: 44 recliner seats with a 2 - 2 - 2 configuration Seat Specifications ♦ Lie-flat seats, 144cm (57") seat pitch, 53cm (21") Seat Specifications seat width, personal screens and in-seat power ♦ B747: Flatbeds with a 147cm (58") seat pitch ♦ B777: 191cm (75") seat pitch. Curved shell seats Luggage Allowance transform into a flat bed tilted at a 9° incline ♦ 30kg of checked luggage

Luggage Allowance Extras ♦ 30kg of checked luggage ♦ Royal Brunei is a ‘dry’ airline so no alcohol is served on board Extras ♦ More than 600 hours of in-flight entertainment ♦ Golden Lounges at most ports ♦ Frequent Flyer program called Royal Skies

Contact Details Contact Details Phone: 132 627 Phone: 1300 721 271 Website: www.malaysiaairlines.com Website: www.bruneiair.com/australia Malaysia Airlines - MH Royal Brunei Airlines - BI

Overview Overview Singapore Airlines is one of the major South African Airways Business carriers flying to Australia and was the Class, known as Premium Class, is first airline to operate the Airbus A380. designed to give passengers a truly The award-winning business class cabin has received many memorable experience inspired by the warmth accolades and offers the widest seats in the sky. of the African continent. Long-haul Fleet Long-haul Fleet ♦ A380, A340-500, A330-300, B777, B747 ♦ A340-200, A340-300e and A340-600 ♦ Average age: 3 years (A380), 7 years (A340 and B777) ♦ Average age: 5 years

Cabin Specifications Cabin Specifications ♦ A380: 60 forward facing seats with a 1 - 2 - 1 ♦ 24 seats with a 2 - 2 - 2 configuration configuration Seat Specifications Seat Specifications ♦ Award-winning flat-bed seat with a 180cm (73") ♦ A380: Fully flat bed, 86cm (34") seat width and seat pitch and 59cm (24") width. 140cm (55") seat pitch Luggage Allowance Luggage Allowance ♦ 30kg of checked luggage ♦ 30kg of checked luggage Loyalty Program Extras ♦ Frequent Flyer program called Voyager ♦ Member of the Star Alliance ♦ Frequent Flyer program called KrisFlyer ♦ Over 1000 entertainment options and audio-video Extras ♦ on demand Member of the Star Alliance ♦ ♦ Menus designed by International Culinary Panel Airport lounges in all major South African cities ♦ Codeshares on QF Sydney flights to Johannesburg Contact Details Phone: 13 10 11 Contact Details Phone: 1300 435 972 Website: www.flysaa.com Singapore Airlines - SQ

Website: www.singaporeair.com South African Airways - SA

2011 Business Class Guide Page 35 Overview Overview SriLankan Airlines flies SWISS International Air Lines is to Europe, the Middle East, West Asia, North Asia and South- affiliated with German carrier East Asia from its hub in Colombo. Lufthansa, and offers a modern SriLankan business class combines impeccable hospitality business class product on long-haul and intra-European with the finest in facilities. services from its hubs in Geneva and Zurich.

Long-haul Fleet Long-haul Fleet ♦ A340-300, A330-200 ♦ A330-200 and A330-300, A340-300 ♦ Average age: 13 years (A340s), 10 years (A330s) ♦ Average age: 6 years (A330s), 9 years (A430s)

Cabin Specifications Cabin Specifications ♦ A340: 18 seats with a 2 - 2 - 2 configuration ♦ A330: 45 seats with a 2 - 2 - 1 configuration ♦ A330: 12 seats with a 2 - 2 - 2 configuration ♦ A340: 48 seats with a 2 - 2 - 2 configuration

Seat Specifications Seat Specifications ♦ Recliner seats with a 121cm (48") seat pitch ♦ All A330s have new 200cm (78") long flat beds, which will also be fitted into A340s by 2011. A340s Luggage Allowance currently have beds with a 13° incline. ♦ 35kg of checked luggage Luggage Allowance Loyalty Program ♦ 30kg of checked luggage on Asia flights. ♦ Frequent Flyer program called FlySmiles Extras Extras ♦ Member of the Star Alliance ♦ On-board satellite phone service for US$5/minute ♦ SWISS is a fully integrated partner of the Miles & ♦ On-board fax machine and laptop charging station More loyalty scheme operated by Lufthansa. ♦ 18 movie and TV channels Contact Details Contact Details Phone: 1300 724 666 Phone: 1300 304 709 Website: www.srilankan.lk Website: www.swiss.com SriLankan Airlines - UL Swiss Int’l Airlines - LX

Overview Overview TAM Airlines is a member of the Star A full-service, international airline, Alliance, and is based in Brazil. Virgin Atlantic flies daily to Hong Kong The airline operates flights to 43 with same plane service onto London. The first airline to offer destinations across Brazil, as well as 18 ports in seat-back TVs in Economy and the pioneer of both Premium the United States, Europe and South America. Economy and the Herringbone seat design in Upper Class, this innovative airline is the antidote to ordinary travel. Intercontinental Fleet ♦ B777, A340, A330, B767 Intercontinental Fleet ♦ Average age: 2 years (B777), 7 years (A330/340) ♦ B747-400, A340-300, A340-600

Cabin Specifications Cabin Specifications ♦ B777-300 aircraft 63 seats in a 2 - 3 - 2 layout ♦ 45 seats, 1 - 1 - 1 configuration

Seat Specifications Seat Specifications ♦ Fully 180° reclining flat beds which are 52cm ♦ Herringbone seat layout (20") wide with a seat pitch of 160cm (63"). ♦ 56cm (22") seat pitch ♦ 84cm (33") horizontal bed with mattress, duvet, Luggage Allowance pillow and pyjamas ♦ ♦ 2 pieces of checked baggage max 32kg each An ottoman footrest, which doubles as a seat ♦ One carry on bag plus one personal item up to 5kg Luggage Allowance Extras ♦ 3 pieces of checked luggage - 32kg each ♦ TAM Fidelidade loyalty program ♦ 2 pieces of carry-on luggage - 16kg in total ♦ TAM is a member of the Star Alliance ♦ Premium lounges available Entertainment ♦ On-demand in-flight entertainment ♦ Virgin Atlantic Flying Club

Contact Details Contact Details Phone: 02 8080 5622 Phone: 1300 727 340 Website: www.tam.com.br

TAM Brazilian Airlines - JJ TAM Website: www.virginatlantic.com.au Virgin Atlantic - VS

2011 Business Class Guide Page 36