Student’s Book Teacher’s Book In Company 3.0 delivers Premium Pack: Premium Pack: Case study: the business English skills your students need for • Print Student’s • Print Teacher’s in company3.0 international business communication, whether they Book Book Class audio CDs In Company 3.0 in action are just entering the world of work, or are established • Student’s • Teacher’s Business English for Professionals business professionals. This third edition now contains a Resource Centre Resource Centre Kern AG Training great combination of print and digital components, while • Online Workbook • Online Workbook Frankfurt the core areas of the course remain business trends, soft skills, and the practical application of functional language. Starter 9780230458826 9781786321343 9780230454927 Tell us about your school and your students This edition now has a Starter level, so beginner students At Kern, we use our own specific training technique, which can learn essential English for survival and success at work. combines traditional learning with the latest teaching methods. Elementary 9780230455009 9781786321350 9780230455054 • Updated content brings the business world to life for This combination allows our language your students, with texts, audio and video from a range training to be flexibly designed and of global sources which provide exposure to different delivered. Importantly, we find this Pre-intermediate 9780230455115 9781786321367 9780230455160 varieties of English. flexibility takes into account the individual needs of our students as well • Business Workplace Scenario units and accompanying as our trainers, who get the chance to videos make students aware of challenging real-world Intermediate 9780230455238 9781786321374 9780230455283 select the lesson topics based on the business situations as well as providing great recycling language or skills learning goal they opportunities. are working towards. Upper 9780230455351 9781786321381 9780230455405 The goal at Kern is for our students to • Flexible options for one-to-one teaching or fast-track Intermediate courses when results are needed quickly. achieve their goal of communicating freely in the desired language, which, • New People Skills units highlight useful strategies for in the case of In Company 3.0, is English, and in the shortest interpersonal communication and building confidence in time possible, so we conduct our classes completely in the the international workplace. target language. • Resource Centres and a new Teacher’s Presentation The flexible unit structure of In Company 3.0 allows us to Kit provide you with all you need for a successful class: design our syllabus around the course, to help our students achieve their goals most effectively. We adhere to the Common from tests to case studies; from videos to interactive European Framework of Reference for Languages, so it’s great whiteboard software, which is also ideal for offering to have a course linked to this. online training for companies; and much more. We have about 50 branches worldwide, mostly in Germany and students are studying English for their careers. Why does In Company 3.0 work for you and your students? Our students and course participants are mostly corporate clients at major organisations who value the real-life content that In Company 3.0 offers. There are one-to-one classes as well as group training courses. A lot of students are also interested in intercultural training that we also offer to allow them to do business with clients abroad. What influenced your decision to useIn Company 3.0 with your business students and clients? The NEW Teacher’s Presentation Kit allows you to keep your class From a learner’s point of view, it’s very practical that the course communicative and interactive. Available as part of your Teacher’s participants can view the videos, listen to the sound files Resource Centre, which you get through the webcode in your and do language exercises in advance of the lesson. The PDF Teacher’s Book Premium Pack. exercises, videos and sound files are also useful. Our course participants and business language teachers also relish the In Company 3.0 provides: relevance of the varied skills training exercises included in In Company 3.0, for example for telephoning, presentations, in company3.0 emailing and negotiating. www.macmillanincompany3.com To sum up, In Company 3.0 is a great match for our busy professionals who This leaflet has been produced by Fauzia Eastwood, need topical, interactive business- Marketing Executive for Adult, Business, ESP and related content via multiple media Methodology titles. For further information, please get using the Student’s Resource Centre. in touch via [email protected]

William Fern BA, MBA Student’s Book Teacher’s Book Class audio CDs Director of Studies Premium Pack Premium Pack Kern AG Training, Frankfurt There are numerous reasons to choose In Company 3.0 - here are 10.0 to start with... 6.0 Grammar reference 7.0 Language with detailed explanations 4.0 Management or links consolidate of key points. 3.0 People skills units workplace scenarios offer grammar and challenging case studies extend vocabulary focus on functional 5.0 Engaging videos business English language to reflect real life business 17 Eating out from the Business and related lessons Grammar Vocabulary The passive communication units. and interpersonal skills. situations and allow Food and drink illustrate the true-to- What’s it like? You form the passive with the appropriate tense of 1 the verb to be + past participle: 2.0 Business communication What do the adjectives (a–n) describe? Choose nouns in ™ 1.0 Learning students to interact with the boxes. • The components for Ford cars are manufactured in 15 different countries. dish fish salad vegetables • In Spain, dinner often isn’t eaten until ten or life scenarios from eleven in the evening. a heavy/light/late/three-course units focus on business • Steve Jobs was re-appointed head of Apple objectives for b /rare/medium/well-done the language in a more Computers® in 1997. c green/side/Waldorf/fruit • When was the euro first introduced? CoMMUnICATIonPEoPLE SKILLS d fried/raw/smoked/freshly-caught the workplace. • As an exporter of computer software, the USA has e roast/tough/tender/juicy LAnGUAGE LInKS issues of the day and skills been overtaken by the Republic of Ireland. students to track f fresh/frozen/seasonal/mixed dynamic way. You can also use the passive with modal verbs: 6 2.42 Listen to a project team discussing a problem with a project they are running g traditional/exotic/local/vegetarian A How soon will the project be completed? with a client, KNP. Choose the option (a–d) which best summarizes the problem. 2 Complete the article with the correct passive form of Collaboration bread cheese coffee dessert food fruit water B Well, it must be finished by the end of the year. the verbs in brackets. Phrase bank: Eating out KNP … their progress. for the workplace. h rich/spicy/plain/fast A Yes, but can it be speeded up, do you think? Label the groups of phrases and expressions (a–h) a wants to have more involvement in decision-making so they don’t lose control of B Well, we’d have to be given a bigger budget. 16 1 How much of your job involves teamwork? i dried/tropical/ripe/tinned according to their purpose. the project. Learning objectives: A I think that could be arranged. Lloyd’s: Insuring the j crusty/stale/garlic/wholemeal Avoiding disasters Being a good host Unit 16 0% 100% b is changing decisions agreed in meetings and so the project is falling behind schedule. You use the passive when it is unimportant or k strong/mild/blue/cream famous and the bizarre Complimenting your host Describing dishes People skills Working in a c is taking too long to respond to proposals with the result that the project is no longer obvious who or what does something. It is, therefore, 2 Have you ever been teamed up with anyone like l fattening/refreshing/light/chocolatey Fighting over the bill Ordering the meal team; Fluency: Problem-solving on schedule. common to use the passive to talk about processes either of the people in the cartoon? What happened? Virtually anything (a) (can / insure) Recommending dishes Talking shop team meetings d MAnAGEMEnT SCEnARIom still/sparkling/bottled/tap Reading Creating team spirit wants to set up a website so that everyone involved in the project can keep track MAnAgEMEnt and procedures. at Lloyd’s. In fact, over the last hundred years What’s the most productive team you’ve ever worked with? n white/strong/instant/black a Listening A project problem of progress. sCEnArio London’s most celebrated insurance company “Th is collaboration would work better 1 Look at these two examples and answer the (b) (ask) to issue some of the most Nice place. Do you come here often? 3 Imagine you’re putting together a project team. if you kept your ideas to yourself.” 7 2.42 Listen again and note down the following: In company You can often turn a food noun into an adjective by adding -y. questions. in action 3 Now watch video D1 to see the three conversations between Heather and her It was a good choice of restaurant. All the people on your shortlist have the right expertise Tricky conversations • containing lots of salt = salty bizarre policies ever! Here are just a few. a Elaine’s idea: colleagues and match them to what she’s doing wrong (a–c). Active: It all looks delicious. and skills. So what personal qualities are you looking for? • containing lots of sugar = sugary Car insurance is big business these days. But the b Rolf’s ‘positives’: These days, email has largely superseded the fax b Compare ideas with your group. Conversation 1 a She lets her personal involvement with the issue take over. very fi rst car (c) (insure) at Lloyd’s 2 Find five more food adjectives ending in -y in the lists in 1. machine. It’s basically a fi sh pie. Conversation 2 b She doesn’t try to understand the situation from the other (d) (cover) by a marine policy. Cars 4 Now complete the sentences (a–g) with the words in the box. Did you have similar c Rolf’s ‘possibilities’: Passive: It comes with a salad. person’s point of view and forces them to accept hers. were such a novelty in those days, motor policies 3 How would you describe a dish with lots of: These days, the fax machine has been largely ideas about the ideal team-player in 3? Do you know anyone with all these qualities? c It’s cooked in wine. Conversation 3 Instead of discussing the problem, she spends too much superseded by email. (e) (write) on the basis that cars were Suggestions time blaming the other person for what went wrong. • oil? • fruit? • taste? just ships that sailed on the land! c committed constructive co-operative engaged fl exible reliable supportive a What’s the subject of the first sentence? Solving problems 1 Problem-solving meetings should start with clear objectives and end with clear d Rolf’s ‘reservations’: D • ? • pepper? • nuts? If you like seafood, you’ll love it. b What’s the subject of the second sentence? Actors have always been paranoid. Hollywood actions. Look at the problems and objectives in the table. Complete the suggestions in Th e ideal team-player is: Learning objectives: 4 Read the article on handling diffi cult conversations and decide which tips might have Th e lamb’s very good here. What would you like to order? fi lm idol, Betty Grable, was so worried her famous column 3 with the phrases (a–j). a – they get the job done to a consistent standard. Management helped Heather in each situation. c In the second sentence, what word comes before You could try the goulash. the performer of the action? legs (f) (might / injure) during 15 1 How good are you at problem-solving? Where and when do you get your best ideas? b – they have a positive attitude and look for solutions. 8 Form teams to brainstorm solutions to the business problems below. Take turns to be Scenario d 4 Complete the the restaurant orders with the words in the box. d a to shift production to somewhere like South-East Asia fi lming, they (g) (insure) by Lloyd’s Complete the following phrases and tick those that are true for you. the facilitator – one for each problem. Use the draft agenda to structure your meetings. Business communication skills d Which of the sentences are you more likely to b to sell it direct online c – they really care about the success of the project. It’s a bit unusual – you may not like it. Handling tricky conversations; Handling Diffi cult Conversations bottle fish sauce tart hear in a conversation about fax machines? for a million dollars. d – they treat everyone with respect and are willing to help. Is there anything you don’t eat? Problem-solving is fi nding bath book course court daydreaming desk sleep c delay the new product launch Step 1 Th e facilitator should open and close the meeting, encourage full participation, Roleplay: Diffi cult conversations Reading Handling diffi cult in the Workplace a I'd like the steak with the peppercorn , please. Multimillionaire rock stars worry too. Bob Dylan, ways of getting from where holiday meetings morning music night shower work d off ered it on a sale or return basis e – they can adapt to changing needs and circumstances. write down all the ideas generated on a fl ipchart or whiteboard, and discourage evaluation 1. A lot of time and energy can be wasted arguing about who In both examples above, our attention is focused Maybe you should try something else. conversations in the workplace b Eric Clapton, Elton John, Rod Stewart and the f – they take an active role in meetings and discussions. or criticism of the ideas at this stage. In company in action did what, who should have done what, who didn’t do what Could we also have a of still water for the table? on the subject of the sentence. You use the passive e we are to where we want a fi rst thing in the h listening to e encrypting our most confi dential information Rolling Stones have all insured their voices. Bruce to be. g – they work well with others and do what’s asked of them. D1: Failed conversations; If you work in an offi ce environment, you know they said they’d do and who’s to blame. But this simply puts c Does the come with any side dishes? when you’re more interested in the subject than the I’ll just see if our table’s ready. b i f sell it off at a discount Step 2 Th e facilitator should now lead the discussion-and-evaluation stage. Team Springsteen’s (h) (believe) to be in the middle of the on the golf D2: Constructive conversations diffi cult conversations are a fact of life. Breaking everyone on the defensive and guarantees that the problem d I'll have the chocolate for dessert. Alan Barker, How to Hold Better g members give their reactions to each other’s ideas in a constructive and supportive way performer of the action. Shall we have another bottle? c travelling to and from j on the tennis raising prices bad news, getting people to keep their promises, will not be resolved. So try not to get into the ‘blame game’. worth £3.5 million. Meetings using the P.P.R. technique. Some of the expressions you heard in 6 may help. Is everything all right? d on k after a good h we involved the police complaining about a colleague’s behaviour or Focus on the solution. 5 Use the words in the box to create questions that may be Food critic and gourmet Egon Ronay ran a f i bought the company out Playing as a team a You own a chain of supermarkets. Every week, hundreds of shopping carts are stolen. disagreeing with the boss – most of us would asked when eating out in a café or restaurant. e at my l relaxing with a good 2. Inside our heads we have an internal voice which expresses different risk. Obviously, his career (i) I’m going to have the steak. Rare, please. j b You sell jewellery online. But customers typically like to try on items before they buy. rather avoid conversations like these. But, f lying in a nice hot m in problem-solving just manufacture our own components Th ey say T.E.A.M. stands for ‘together everyone achieves more’, but we’ve all worked in teams 1 Heather Sherwood is a sales representative for Flow Information Systems (FIS). our feelings. Sometimes this voice is so loud; we can’t hear (would / destroy) if he was ever to lose his What’s your ‘top tip’ for c You manage a customer helpline. Staff turnover is high, so you keep losing good people. according to Douglas Stone, Bruce Patton and what’s being said. Of course, our feelings shouldn’t be silenced, contains nuts recommend I’d like the vegetarian lasagne. g while I’m taking a n while I’m ! What’s the problem? What’s our What action can we take? where the reality was very diff erent! Certainly, when ‘the whole is greater than the sum of the Read some of her recent emails and answer the questions. sense of taste. So a Lloyd’s policy for £250,000 problem-solving? Sheila Heen of the Harvard Negotiation Project, but they must be kept under control. And if you’re thinking glass of water side dishes Could we have a bottle of sparkling water? objective? parts’, synergy is created which can produce terrifi c results. But teams that lack collaborative Positives Possibilities Reservations a What do you think Heather agreed with Alan before the meeting they just had? (j) (take out) to protect him against avoidance is never the answer. Delivering a ‘what rubbish, I don’t have an internal voice’, that’s your g 2 Compare the phrases you ticked in 1 with a partner. skills are likely to disintegrate into a battle of egos and confl icting priorities. And it’s hard to b diffi cult message, they say, is like ‘throwing a hot or cold the bill waking up one day not knowing a from a 1 We can’t get retail outlets to get access to What if we ? I really like your idea of … And if we did that, we could The only thing is, I’m not sure Why is she angry with him now? internal voice speaking! About this business idea of mine. Learning objectives: hand grenade’. Whatever you do, it’s going to . to stock our new product. the customer Another option would be . reach your goals when everyone has their own agenda and is fi ghting over who gets the credit! -ing … also … if we could … c Th e subject title of Anton’s email is ‘Th anks!’ But why might Heather not be so happy house special the menu Unit 15 3 Th ere is a Japanese expression: None of us is as smart cause damage. And not having the conversation 3. Many of us identify personally with our position in a As I was saying, we should have a meeting. What I especially like about it Perhaps another thing we And I’m also a bit worried to receive it? Insuring works of art is nothing new, but the Business communication as all of us. Following this idea, one American company Today’s 2 Our sole supplier is about to get the supplies Supposing we ? To avoid the typical arguments and points-scoring of many project meetings, executive coach is like ‘hanging on to a hand grenade once you’ve disagreement. To accept that the other person could be right Going back to what we were talking about. is … could do is … about … d Do you think Anton mentioned to Gabrielle that it was Heather who originally laughter (k) (could / hear) all over skills Discussing solutions regularly posts questions on a bulletin board and invites question: to go bankrupt! we need Alternatively, we could . Carol Kinsey Goman suggests using what she calls the P.P.R. technique. Here’s how it works. pulled the pin’! Typically, say the Harvard team, may affect our self-image in ways they cannot imagine. So be h to problems; Expressions for Whenever someone shares an idea, the fi rst thing you do is mention the ‘positives’ or what you And it would certainly solve If we combined your idea with How do you think we could produced the fi gures? three things happen in a diffi cult conversation sure to fi nd out what really matters to them. And don’t confuse the city when a grain of rice with a portrait of the making suggestions; Fluency: its staff to brainstorm suggestions. Read the bulletin board 3 Rising labour costs are to maintain our How about ? Let me get this. My treat. In what ways, big like about it. Th is creates a climate of collaboration. Next come ‘possibilities’ – here you talk the problem of … X’s idea … manage that? e Why is Heather annoyed that Tony hasn’t fi nished the budget report? and you must be sure to guard against them. intention with effect – they may not have meant to make you Queen and the Duke of Edinburgh engraved on it Conducting problem-solving notice on the right. reducing profi ts. profi t margins The answer could be . Th is one’s on me. You paid last time. meetings or small, could this about how their idea could be applied, extended or perhaps combined with someone else’s idea. f How do you think Tony will react to having Kelly help him fi nish it? feel the way you do. (l) (estimate) to be worth $20,000. The Reading 4 Old unsold stock is to create space for Why don’t we ? question is: worth $20,000 to whom? I insist … Okay, let’s split it, then. Articles: advice on Work with a partner. Th ink of as many ways as possible company save money? Finally, if you have any ‘reservations’, make sure you leave these till last and focus less on the 106 17 EATInG oUT solving problems starting to pile up in the new product your company could save money. Th en compare your Couldn’t we just ? reservations themselves than how they might be overcome. Don’t say: ‘Th is won’t work.’ Ask Agenda What were you DOING? Thanks! A few years ago, a killer whale called Namu Listening Case studies: three Write your suggestions warehouses. problems solved; Problem- ideas with the rest of the group. instead: ‘How could we make this work?’ Remember, a team is a group of people who work 5 What do you think Heather should do next time she discusses the situations (m) (capture) off the Canadian coast below. $100 bonus for all 1 Welcome the group. To: a.sugarman@fi s.com To: h.sherwood@fi s.com solving meetings 5 Someone in the company to protect our What about ? hard to make each other look good! with Alan, Anton and Tony? How could she have been more diplomatic in her earlier and (n) (drag) to Seattle for display in Vocabulary suggestions we adopt. People and 4 2.31 Listen to the fi rst idea the company is passing on information competitive Maybe it’s time . 2 Outline the purpose of the meeting and get the team 0455207 In Company Intermediate SB.indd 106 01/10/2013 11:58 products Alan Hi Heather conversations? an aquarium. The captors insured themselves for Grammar awarded a $100 bonus to. to the competition! advantage to defi ne the problem. Conditionals (past I’ve just got back to my offi ce and I’m still furious. I passed on that idea we were discussing the other In company $8,000 against Namu (o) (rescue) by reference) 3 Invite team members to take a few minutes to note in action 6 Th e following day Heather catches up with Alan, Anton and Tony again. Th is time their other whales! Unfortunately, he wasn’t. Phrase bank Problem-solving; 5 How do you create team spirit in a meeting? Read the article and answer the questions. You made me look like a complete IDIOT in that day to Gabrielle – about setting up a dedicated FIS 5 Work in groups to solve some problems three real companies faced. 2 2.35–2.39 Listen to extracts from the meetings in 1 and check your answers. down their ideas individually. Make sure they take the meeting with Gabrielle. You were supposed to back website for each of our major clients. She LOVED it conversations are more constructive. Watch video D2 and compare the solutions they Brainstorming a One rather confi dent comedy theatre group In company interviews Speaker A see page 132. Speaker B see page 136. Speaker C see page 138. Without looking back at the article, can you remember what T.E.A.M. and P.P.R. stand logistical and budgetary constraints into account. me up! You know we can’t work within our present – especially when I showed her those fi gures you’d come up with to the ones you thought of in 5. insured itself against the risk of a member of the Units 13–15 3 2.35–2.39 Listen again and answer the following questions. for? budget. So what happened? I notice you left for put together. I had to revise them a bit, but they 4 Throw the meeting open for discussion by getting the 6 2.32–2.34 Listen and compare each company’s solution with yours. b How far do you agree with T.E.A.M.? What are the pros and cons of working in teams? lunch very quickly afterwards and your mobile’s off. were really useful. Anyway, I’ll take it from here. No 7 You’re about to have two diffi cult conversations with your partner! audience dying laughing. So far, however, the Extract 1 Which of the two suggestions is better received? team to share their ideas. Emphasize that they should What do you think of the real solutions? We need to talk this afternoon, so call me the minute need for you to be involved. Just wanted to thank insurance (p) (not / claim) … Extract 2 What will happen if a solution isn’t found? c What does synergy mean? use the P.P.R. technique. Speaker A: Turn to page 133. you read this email. you for your input. Extract 3 Why isn’t a price increase an option? d What kind of ego battles and ‘points-scoring’ can go on in team meetings? Speaker B: Turn to page 141. 5 Take a vote on the best idea or combination of ideas. Heather Anton Extract 4 How is product development aff ecting the stock situation? e Which cultures (or types of business culture) do you think are best at promoting 6 Discuss how your solution will be implemented and who 8 Now evaluate your performance using the feedback form on page 128. Extract 5 What do you think the last speaker means when he says ‘Perhaps we can even teamwork? will be responsible for what. turn the situation to our advantage’? f What do you think of the P.P.R. approach to creating a collaborative atmosphere in Budget report? meetings? 4 Go back and underline the fi ve most To: a.kennedy@fi s.com useful collocations in 1 (e.g. retail outlet, 98 16 CoLLABoRATIon 16 CoLLABoRATIon 99 stock a product, labour costs). What are Hi Tony 17 EATInG oUT 107 the equivalent expressions in your I’m concerned that the budget report I asked you to complete by last week still isn’t ready yet. own language? I’ve just come out of a meeting with Gabrielle and if I’d had that report, it would have made my 0455207 In Company Intermediate SB.indd 98 01/10/2013 11:58 0455207 In Company Intermediate SB.indd 99 01/10/2013 11:58 life a lot easier! Anyway, Gabrielle has asked to see a copy by Friday, so if you can’t get it done, I’m sorry, but I’m going to have to bring in Kelly to help you fi nish it. I know you’ve put a lot of 0455207 In Company Intermediate SB.indd 107 01/10/2013 11:58 work into it, but it can’t be helped. Meet me in my offi ce at 3.30 and we’ll go through it. 9.0 Regular role-play Heather 10.0 Phrase bank of key 2 How would you advise Heather to deal with Alan, Anton and Tony when she meets them face to face? activities help students 100 D TRICKY ConVERSATIonS D TRICKY ConVERSATIonS 101 take-away language for quick

0455207 In Company Intermediate SB.indd 100 01/10/2013 11:58 0455207 In Company Intermediate SB.indd 101 01/10/2013 11:58 revision and to use immediately. 15 SoLVInG PRoBLEMS 91 92 15 SoLVInG PRoBLEMS consolidate the skills

0455207 In Company Intermediate SB.indd 91 01/10/2013 11:57 0455207 In Company Intermediate SB.indd 92 01/10/2013 11:57 they’ve learnt. 8.0 Fluency and communication activities in every lesson. Get expert tips from Mark, Simon, John and Ed with the ‘Build up your business skills’ author video tips. Watch them at www.macmillanincompany3.com/about-the-authors Resource Centres for teachers and students Engaging downloadable and online business scenario videos and Resource Centre worksheet lessons feature common workplace situations tied in with the videos themes of the course. The respective Resource Centres are accessible via a webcode in your Student’s or Teacher’s Book Premium Packs and also contain class audio files, audio scripts, wordlists, tests and case studies.

Online Workbook with gradebook allows students to practise online, check their own progress and join a class which the teacher can monitor.

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