SMART Product Demonstration Checklist
This Whirlpool Corporation SMART Product Demonstration Checklist is a comprehensive guide to showcasing connectivity. By leveraging this guide, the user will have a comprehensive understanding of how to prepare for a demonstration, connect & setup the appliances, showcase the SMART features, and disconnect & unclaim the appliance. Please read the entire guide before proceeding.
Disclaimer: T his checklist, including the hyperlinks, is for internal Whirlpool employees only.
S COPE This demonstration checklist is comprehensive for Whirlpool models ● Slide-In Ranges ○ WEG750H0H ○ WEGA25H0H ● Single Built-In Wall Ovens ○ WOS72EC0/7H ○ WOS97EC0/7H ○ WOSA2EC0/7H ● Double Built-In Wall Ovens ○ WOD77EC0/7H ○ WOD97EC0H ○ WODA7ECOH ● Combo Built-In Wall Ovens ○ WOC75EC0/7H ○ WOC97EC0H ○ WOCA7EC0H ● Microwaves ○ WMHA9019H
I TEMS TO BRING TO DEMONSTRATION Mobile Device, Router (2.4 ghz), WiFi Source, Phillips Screwdriver, Wrench, Pliers
C HECKLIST TABLE OF CONTENTS
Note:
Arrive 24 hours early to training to set-up and prepare for demonstration
Step-by-Step Overview (Linked to Appropriate Sections)
1. Bring Appliance to Showroom, Demo Floor, and/or Training Location
2. Power Up Appliance
3. Download Whirlpool Mobile App on Device (Apple (iOS) Device Preferred)
4. Create Whirlpool App Account
5. Connect the Appliance to the Internet and the Whirlpool App
7. Demonstrate Features
8. Offboard the Appliance
Item System Requirement Note
Mobile Device Most up-to-date software Apple iOS (Preferred), Android operating system r equired
Router Check your router for each of ● Two-step identification the following: and guest network ● Frequency Band: routers DO NOT work 2.4GHz ● Security: Security WiFi Protected Access WPA2 ● Network Support: IPV4 Minimum
WiFi Source Good/Best Options:
Good - Cradlepoint
Best - Hardline internet drop
Please Note: Cell phone hotspot connections do NOT work
Apps Used During Most up-to-date app version Apple iOS (Preferred), Android Demonstration required Check smartphone or tablet settings if app updates are available
B ring Appliance to Showroom, Demo Floor, and/or Training Location
1. Bring product(s) onto showroom (or demo) floor 2. Place product near electrical source 3. Unbox product completely a. Including all internal and external packaging
P ower Up Appliance Note: ● Level of power availability will differ based on trade customer. Do not leverage the use of powercords or powerstrips without the consent of store management Tips and Tricks: ● Understand the trade customer’s ability to power up appliance prior to training session
Overview ○ Wall Ovens: S ingle Built-In Wall Ovens WOS72EC0/7H, WOS97EC0/7H, WOSA2EC0/7H; Double Built-In Wall Ovens WOD77EC0/7H, WOD97EC0H, WODA7ECOH; Combo Built-In Wall Ovens WOC75EC0/7H, WOC97EC0H, WOCA7EC0H, WMHA9019H ■ Leverage How to Connect on the Floor (Demo Cord FAQ) below ○ Electric Ranges ■ Do Not Power Electric Units on Sales Floor ○ Gas Ranges: WEG750H0HZ, WEGA25H0HZ ■ Plug in with existing cord ○ MHC: WMHA90H0HZ ■ Plug in with existing cord ● How to Connect on the Floor (Demo Cord FAQ)
D ownload Whirlpool Mobile app on Device (iOS Device Preferred) Tips and Tricks: ● If you are using an existing Whirlpool mobile app, update your mobile app before beginning this process ● Make sure your device has the most recent software before beginning this process ● Ensure mobile device is charged and powered on Steps: ● 1) Connect mobile device to the same WiFi internet source that the appliance will connected to ● 2) Download the Whirlpool App from the the App store
C reate Whirlpool App Account 1. Download the free Whirlpool app, and create account a. Tips and Tricks F or Creating an Account: i. Use a personal email address to create the Whirlpool app account, DO NOT use your Whirlpool email address ii. If the product is being set-up to stay online at a store, then it is important to work with the IT department at the vendor account to understand
which email address would be appropriate to create the Whirlpool account with b. KEY DETAIL: A ccount created for the Whirlpool app should be used for business purposes ONLY
C onnect the Appliance to the Internet and the Whirlpool App How to Connect Instructions: HERE KEY DETAIL: R efer to Troubleshooting Instructions for additional information
D emonstrate Features SMART Product Features Note: Leverage the product brief located on the L.E.A.R.N platform in order to understand the key features to demonstrate. ● Slide-In Ranges ○ WEG750H0H ○ WEGA25H0H ● Single Built-In Wall Ovens ○ WOS72EC0/7H ○ WOS97EC0/7H ○ WOSA2EC0/7H ● Double Built-In Wall Ovens ○ WOD77EC0/7H ○ WOD97EC0H ○ WODA7ECOH ● Combo Built-In Wall Ovens ○ WOC75EC0/7H ○ WOC97EC0H ○ WOCA7EC0H ● Microwaves ○ WMHA9019H Google Voice Control Capabilities Tips and Tricks: ● Voice capabilities are best showcased on a lower foot traffic floor, as the Voice Platform may pick up on additional noise outside of the utterances
Steps: ● Leverage the V oice Control Set-Up & Demonstration Instructions Yummly Ingredient Recognition ● How To Demonstrate Ingredient Recognition Photo Cards Here
O ffboard the Appliance 1. Unclaim Appliance from the App After completing the demonstration, the appliance will need to be removed from the Whirlpool account
1. Open the W hirlpool App 2. Click on the [ Named] Appliance 3. Click P references 4. Click D elete Appliance a. KEY DETAIL: T his step will need to be repeated for each appliance that you registered for your demonstration After removing the appliance from the Whirlpool account there are two options: Either A) Place the product into D emo Mode OR B) Deprovision the appliance from the internet and return to factory settings
2. Deprovision the Appliance
1. Confirm appliance is in standby/off mode by pressing C ANCEL i con on the console until the time is displayed
2. Select S ETTINGS Icon on the console 3. Scroll down and select INFO 4. Scroll down and select RESTORE FACTORY 5. Select P ROCEED 6. When asked to confirm, select YES
B efore the appliance is removed from the showroom floor.. Tips and Tricks: ● Refer to the User Guide/video for instructions on how to remove the 110v cord (if applied during the Power Up Appliance s tep of this checklist and replace it with 240v cord (3 or 4 prong) ● 110v cord MUST be removed and replaced with the regular cord for normal operation of unit