Member Relationship Officer – (part-time)

About Us: Celebrating our 60th birthday in 2019, The Capricornian is now the only member-owned financial institution with headquarters in Central . Our core business focus is to provide real value to members by enhancing financial well-being and helping them to achieve their lifestyle goals.

Our name, The Capricornian, is not just a name – it represents that we are, and always will be, a local organisation. With branches in , Yeppoon, Emerald, Springsure, Gladstone and Miriam Vale, we are genuinely committed to nurturing the communities in which we operate.

About the role: As a Member Relationship Officer in our Springsure branch, you will be the sole point of representation for the Capricornian in the area and have a pivotal role in ongoing success of the branch.

Your role will be to proactively seek to grow the membership base within the Springsure area and build on the existing relationships with our local members by identifying their financial needs and find solutions for them from our suite of products and services.

Your responsibilities will include:  Ensure all transaction and account opening services to members are completed with the highest level of accuracy.  Provide financial services to members with the ability to cross sell products and services to meet our members’ financial needs.  Identify and provide our specialist areas with quality referrals.  Actively participate in a positive and supportive environment where you can confidently contribute to branch goals.

This is a part time position of 22.5 hours per week. Job share arrangements will be considered.

About YOU: Do you have?  Exceptional customer service skills with the confidence to talk to members both face to face and over the phone.  Excellent communication and conflict resolution skills.  Demonstrated sales skills and experience.  Demonstrated understanding of privacy obligations.  A willingness to undergo all initial and ongoing learning required of working in the finance industry.

If this sounds like you and you are looking for an opportunity with a local organisation that truly cares about its community, then we want to hear from you.

Applications close Sunday 13 September 2020

To apply, attach your resume and cover letter addressing the above criteria and your suitability for the role to the below:

Email: [email protected]; Post: PO Box 1135, Rockhampton Qld 4700