332 West Derby Road, Tuebrook, Branch Closure Review Our branch at 332 West Derby Road, Tuebrook, is closing in September 2019. We know that the way our customers do their everyday banking is changing. To make sure we meet the future needs of our customers and local communities, we’re looking at how we can make changes. We’ll be investing in some branches to offer better branch and digital services and opening some new ones, but unfortunately this does mean closing some too. )ROORZLQJDFDUHIXODQGIXOOUHYLHZZHňOOEHFORVLQJRXUŊ7XHEURRN/LYHUSRROEUDQFKLQ6HSWHPEHU How we made this decision Our decision to close this branch was made following a detailed analysis of: • how our customers are using the branch, including how this has changed • other ways our customers bank with us • assessment using local knowledge of alternatives available to customers, including proximity of our nearest branch • impact on our customers including those who may need additional support • whether we own or lease the branch building There are a number of other branches you can visitWKHFORVHVWRQHLV3UHVFRW5RDGŊ2OGŊ6ZDQŊ/LYHUSRROŊ/Ŋ;)

Opening times Address

0RQGD\ ľ 332 West Derby Road, 7XHVGD\ ľ Tuebrook, 0 2 0 :HGQHVGD\ ľ /LYHUSRRO/$- &DVKPDFKLQHV &DVKPDFKLQHV Deposit inside the branch outside the branch Machines 7KXUVGD\ ľ Branch Manager )ULGD\ ľ Dan Wikberg 6DWXUGD\ &ORVHG 6XQGD\ &ORVHG Branch Tel  About our customers

Age of our branch customers How has our customers’ use of the branch changed?

Under 18  

18 - 44

 3% 1% 4% decrease in the decrease in increase in 45 - 64 online and  number of customers cash machine using counters withdrawals mobile banking 65+ ࣤͯڳHow else doȇ they bank with TSB? Ǎ

85% 59% 15% 17% XVHDQRWKHU76%EUDQFK XVHDQRWKHU76%EUDQFK only use also use RURQOLQHŊPRELOHRU as well as /LYHUSRRO7XHEURRNEUDQFK WKH3RVW2IĩFH® telephone banking /LYHUSRRO7XHEURRNEUDQFK

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TTSB13265_HiRes.pdfSB13265_HiRes.pdf 1 002/05/20192/05/2019 116:366:36 What about Business Banking customers?

2% 66% of branch customers use at least have business accounts RQHRWKHU76%EUDQFK Your closest branch from 332 West Derby Road, Tuebrook is 632 Prescot Road, Old Swan, Liverpool.

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Closest branch Opening times How can I get there? 632 Prescot Road, Monday  • ,WňVPLOHVIURPRXU7XHEURRN/LYHUSRROEUDQFK 2OG6ZDQ 7XHVGD\  • 7KDWňVDERXWDQPLQXWHGULYH /LYHUSRRO/;) :HGQHVGD\  7KXUVGD\  • $QGPLQXWHVRQWKHEXV This branch has level access. )ULGD\  • 2UDPLQXWHZDON

Click Tap Call Click Call

tsb.co.uk Mobile 0345 975 8758 tsb.co.uk/business 0345 835 3858 Banking App ,I\RXňUHQRWDOUHDG\UHJLVWHUHGZLWKXVIRURQOLQHEDQNLQJ\RXFDQĩQGRXWPRUHDWtsb.co.uk Or if you would like more guidance, our Partners are holding ‘Get me started’ appointments in branch. They will be able to help you register for and XVHŊRQOLQHPRELOHDQGWHOHSKRQHEDQNLQJ-XVWJLYHXVDFDOORUFRPHLQWREUDQFKWRĩQGRXWPRUHDQGERRN\RXUVSRW &RQWLQXHGRYHUOHDI

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Terms used in this document

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Digital services This includes internet banking through our website, as well as mobile banking through our mobile app.

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Deposit Machine This is a machine where you can deposit cash and cheques into your account.

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