SETUP GUIDE
SETUP GUIDE
Model PP39L Notes, Cautions, and Warnings NOTE: A NOTE indicates important information that helps you make better use of your computer. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. If you purchased a Dell™ n Series computer, any references in this document to Microsoft® Windows® operating systems are not applicable.
______Information in this document is subject to change without notice. © 2008 Dell Inc. All rights reserved. Reproduction of these materials in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden. Trademarks of these materials used in this text: Dell, the DELL logo, Wi-Fi Catcher, YOURS IS HERE, and DellConnect are trademarks of Dell Inc.; Intel, and Core are registered trademarks and Core is a trademark of Intel Corporation in the United States and/or other countries; Microsoft, Windows, and Windows Vista are either trademarks or registered trademarks of Microsoft Corporation in the United States and/or other countries.; Bluetooth is a registered trademark owned by Bluetooth SIG, Inc. and is used by Dell under license. Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own. October 2008 P/N H101K Rev. A00 Contents Setting Up Your Studio Laptop ����������������������5 Solving Problems ����������������������������������������27 Before Setting Up Your Computer ���������������� 5 Beep Codes ���������������������������������������������������� 27 Connect the AC Adapter �������������������������������� 6 Network Problems ���������������������������������������� 29 Connect the Network Cable (optional) ���������� 7 Power Problems �������������������������������������������� 29 Press the Power Button ���������������������������������� 8 Memory Problems ���������������������������������������� 30 Set Up Windows Vista® ���������������������������������� 9 Lockups and Software Problems ���������������� 31 Connect to the Internet (Optional) ���������������� 9 Dell Support Center �������������������������������������� 33 Using Your Studio Laptop ����������������������������12 Using Support Tools ������������������������������������33 Right Side Features �������������������������������������� 12 System Messages ������������������������������������������ 34 Left Side Features ������������������������������������������ 16 Hardware Troubleshooter ���������������������������� 35 Computer Base and Keyboard Features ������ 18 Dell Diagnostics �������������������������������������������� 36 Media Controls ���������������������������������������������� 19 Restoring Your Operating System ��������������38 Display Features �������������������������������������������� 21 System Restore ���������������������������������������������� 38 Removing and Replacing the Battery ���������� 22 Dell Factory Image Restore �������������������������� 40 Using the Optical Disc Drive ������������������������ 23 Operating System Reinstallation ������������������ 41 Software Features ���������������������������������������� 24
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Getting Help ��������������������������������������������������43 Technical Support and Customer Service ������������������������������������������������������������ 44 DellConnect™ ������������������������������������������������ 44 Online Services ���������������������������������������������� 44 AutoTech Service ������������������������������������������ 45 Product Information �������������������������������������� 46 Returning Items for Repair Under Warranty or for Credit ���������������������������������� 46 Before You Call ���������������������������������������������� 47 Contacting Dell ���������������������������������������������� 48 Finding More Information and Resources ����������������������������������������������������50 Basic Specifications ����������������������������������52 Appendix ������������������������������������������������������61 Macrovision Product Notice ������������������������ 61 Index ��������������������������������������������������������������62
4 Setting Up Your Studio Laptop
This section provides information about setting WARNING: Do not block, push objects into, up your Studio 1555 laptop and connecting or allow dust to accumulate in the air vents. peripherals. Do not store your Dell™ computer in a low-airflow environment, such as a closed Before Setting Up Your Computer briefcase, while it is running. Restricting When positioning your computer, ensure that the airflow can damage the computer or you allow easy access to a power source, cause a fire. The computer turns on the adequate ventilation, and a level surface to fan when the computer gets hot. Fan noise place your computer. is normal and does not indicate a problem Restricting airflow around your Studio with the fan or the computer. laptop may cause it to overheat. To prevent CAUTION: Placing or stacking heavy or overheating ensure that you leave at least sharp objects on the computer may result 10.2 cm (4 in) at the back of the computer and in permanent damage to the computer. a minimum of 5.1 cm (2 in) on all other sides. You should never put your computer in an enclosed space, such as a cabinet or drawer when it is powered on.
5 Setting Up Your Studio Laptop Connect the AC Adapter WARNING: The AC adapter works with electrical outlets worldwide. However, Connect the AC adapter to the computer and power connectors and power strips vary then plug it into an electrical outlet or surge among countries. Using an incompatible protector. cable or improperly connecting the cable to a power strip or electrical outlet may cause fire or equipment damage.
6 Setting Up Your Studio Laptop Connect the Network Cable (optional) If you plan to use a wired network connection, plug in the network cable.
7 Setting Up Your Studio Laptop Press the Power Button
8 Setting Up Your Studio Laptop Set Up Windows Vista® Connect to the Internet (Optional) Your Dell computer is preconfigured with NOTE: ISPs (Internet Service Providers) Windows Vista. To set up Windows Vista for the and ISP offerings vary by country. first time, follow the instructions on the screen. To connect to the Internet, you need an external These steps are mandatory. The screens modem or network connection and an Internet will take you through several procedures service provider (ISP). including accepting license agreements, NOTE: If an external USB modem or setting preferences and setting up an Internet WLAN adapter is not a part of your original connection. order, you can purchase one from the CAUTION: Do not interrupt the operating Dell website at www.dell.com. system’s setup process. Doing so may render your computer unusable.
9 Setting Up Your Studio Laptop
Setting Up a Wired Internet Connection 1. Internet service If you are using a dial-up connection, connect 2. cable or DSL modem the telephone line to the external USB modem 3. wireless router (optional) and to the telephone wall connector 4. portable computer with wireless before you set up your Internet connection. network card If you are using a DSL or cable/satellite modem connection, contact your ISP or cellular See the documentation for your computer or telephone service for setup instructions and router for more information about how to set up see “Setting Up Your Internet Connection” and use your wireless network. on page 11. Before you can use your wireless Internet Setting Up a Wireless Connection connection, you need to connect to your wireless router. To establish your connection to a wireless router: 1. Save and close any open files, and exit any 4 open programs. 2. Click Start → Connect To. 3 3. Follow the instructions on the screen to 2 complete the setup. 1
10 Setting Up Your Studio Laptop
Setting Up Your Internet Connection 1. Save and close any open files, and exit any To set up an Internet connection with a provided open programs. ISP desktop shortcut: 2. Click Start → Control Panel. 1. Save and close any open files, and exit any 3. Under Network and Internet, click Connect open programs. to the Internet. 2. Double-click the ISP icon on the Microsoft® The Connect to the Internet window appears. ® Windows desktop. 4. Select either Broadband (PPPoE) or Dial-up, 3. Follow the instructions on the screen to depending on how you want to connect: complete the setup. a. Choose Broadband if you will use a DSL, If you do not have an ISP icon on your desktop satellite modem, cable TV modem, or if you want to set up an Internet connection or wireless technology connection. with a different ISP, perform the steps in the b. Choose Dial-up if you will use an optional following section. USB dial-up modem or ISDN. NOTE: If you cannot connect to the Internet NOTE: If you do not know which type of but have successfully connected in the connection to select, contact your ISP. past, the ISP might have a service outage. 5. Follow the instructions on the screen and Contact your ISP to check the service use the setup information provided by your status, or try connecting again later. ISP to complete the setup. NOTE: Have your ISP information ready. If you do not have an ISP, the Connect to the Internet wizard can help you get one.
11 Using Your Studio Laptop
Your Studio 1555 has indicators, buttons, and features that provide information at-a-glance 1 ExpressCard slot – Supports one and time-saving shortcuts for common tasks. ExpressCard. The Express card slot is of 34 mm. Right Side Features NOTE: Your computer ships with a plastic blank installed in the ExpressCard slot. Blanks protect unused slots from dust and other particles. Save the blank for use when no ExpressCard is installed in the slot; 7 blanks from other computers may not 5 6 fit your computer. 4 3
2 1
12 Using Your Studio Laptop
3 Optical Drive – Plays or burns only 2 SD/MMC - MS/Pro - xD standard-size and shape (12 cm) CDs, and 8-in-1 Media card reader – Provides a DVDs. Ensure that the side with print or fast and convenient way to view and writing is facing upward when inserting share digital photos, music, videos, and discs. For more information on using the documents stored on the following digital optical disc drive, see “Using the Optical memory cards: Disc Drive” on page 23. • Secure digital (SD) memory card • Secure Digital Input Output (SDIO) card 4 USB 2.0 connector – Connects to a • Multi Media Card (MMC) USB device, such as a mouse, keyboard, • Memory Stick printer, external drive, or MP3 player. • Memory Stick PRO • xD-Picture Card (type - M and type - H) 5 AC adapter connector – Connects to • Hi Speed-SD the AC adapter to power on the computer • Hi Density-SD and charge the battery when the computer NOTE: Your computer ships with a is not in use. plastic blank installed in the media card slot. Blanks protect unused slots from dust and other particles. Save the blank for use when no media card is installed in the slot; blanks from other computers may not fit your computer.
13 Using Your Studio Laptop
6 Battery status light – Indicates the 7 Power button and light – Turns the battery charging state power on or off when pressed. The light in Battery status (running on battery) : the button indicates the power state: • Battery is adequately charged – no light • Computer is switched on – solid white indication (off) • Battery charge is low – flashing orange • Standby mode – blinking white • Computer off – Off • Battery charge is critically low – solid orange Battery status (connected to electrical outlet) : • Battery is charging – solid white • Battery is almost fully charged – flashing white • Battery is fully charged – Off
14 Using Your Studio Laptop
15 Using Your Studio Laptop Left Side Features
9 8 7 6 5 4 3 2 1
16 Using Your Studio Laptop
1 Security cable slot – Attaches a 5 USB 2.0 connector – Connects to commercially available antitheft device to USB devices, such as a mouse, keyboard, the computer. printer, external drive, or MP3 player. NOTE: Before you buy an antitheft 6 device, ensure that it works with the eSATA Connector – Connects to security cable slot on your computer. eSATA compatible storage devices, such as external hard disk drives or optical 2 HDMI Connector – HDMI drives. (High‑Definition Multimedia Interface) 7 connector carries an uncompressed all IEEE 1394 connector – Connects to digital signal to produce hi-definition high-speed serial multimedia devices, video and audio. such as digital video cameras. 8 3 VGA connector – Connects to Audio In/ Microphone connector – a monitor or projector. Connects to a microphone or inputs signal for use with audio programs. 4 Network connector – If you are 9 using a cabled network, this port connects Audio Out/ Headphone your computer to a network or broadband connectors (2) – Connects one or two device. pairs of headphones, or sends audio to a powered speaker or sound system. The audio signal is the same for both connectors.
17 Using Your Studio Laptop
Computer Base and Keyboard 1 Keyboard/ Backlit Keyboard (optional) – Features If you have purchased the optional backlit keyboard, the F6 key has the backlit keyboard icon on it. The optional backlit keyboard provides visibility in dark environments by illuminating all symbols on the keys. For more information on using the keyboard, see the Dell Technology Guide. Backlit Keyboard Brightness 1 Settings – Press
18 Using Your Studio Laptop
2 Touch pad – Provides the functionality of 4 Analog Microphone – If you do not have a mouse to move the cursor, drag or move the optional built-in camera with dual selected items, and left-click by tapping microphones, this single microphone is the surface. It supports circular scrolling used for conferencing and chat. and zoom. To change the circular scrolling and zoom Media Controls settings, double click the Dell Touch pad The media controls are located on the keyboard. icon in the notification area of your taskbar. These keys control CD, DVD, and media In the Scrolling tab, you can enable or playback. disable scrolling or circular scrolling, choose the scroll zone width, and You can toggle between Multimedia key First scroll speed. and Function Key First in BIOS setup under Function Key Behavior. In the Gestures tab, you can enable or disable one finger zoom (zoom in and out Multimedia Key First – This is the default option. moving the finger upward or downward) Press any multimedia key directly. For function or the pinch zoom (zoom in and out by key, press
To use the media controls, press the required key.
Mute the sound Play or pause Turn down the volume Play the next track or chapter
Turn up the volume Eject the disc Play the previous track or chapter
20 Using Your Studio Laptop
Display Features 2 Camera activity light (optional) – Indicates The display panel holds an optional camera and when the camera is on or off. Based on accompanying dual microphones. selections you made when purchasing your computer, your computer may not 1 include a camera. 2 3 Camera (optional) – Built-in camera for 3 video capture, conferencing, and chat. Based the on selections you made when 4 purchasing your computer, your computer 5 may not include a camera. FastAccess facial recognition (optional) – Helps to keep your Dell™ computer secure. This advanced facial recognition software learns your face and minimizes the need for you to use login passwords. 1 Left digital array microphone (optional) For more information, click Start → – Combines with the right digital array Programs → FastAccess Facial Recognition. microphone to provide high quality sound for video chatting and voice recording.
21 Using Your Studio Laptop
4 Right digital array microphone (optional) Removing and Replacing the – Combines with the left digital array Battery microphone to provide high quality sound for video chatting and voice recording. WARNING: Using an incompatible battery may increase the risk of fire or explosion. This computer should only use a battery 5 Display – Your display can vary based on purchased from Dell. Do not use batteries selections you made when purchasing from other computers. your computer. For more information about displays, see the Dell Technology Guide. WARNING: Before removing the battery, shut down the computer, and remove external cables (including the AC adapter).
22 Using Your Studio Laptop
To remove the battery: To replace the battery, slide it into the bay until it 1. Shut down the computer and turn it over. clicks into place. 2. Slide the battery release latch until it clicks 1 Battery into place. 2 Battery charge/health gauge 3. Slide the battery out. 3 Battery release latch 1 2 Using the Optical Disc Drive CAUTION: Do not use non-standard-size or shape discs (including mini-CDs and mini- 3 DVDs) or you will damage the drive.
NOTE: For computers with Windows Vista, the Microsoft Windows license label is located in the battery cavity.
NOTE: Do not move the computer while playing or recording CDs and DVDs.
23 Using Your Studio Laptop Place the disc in the center of the disc slot, with Software Features the label facing outwards and gently push the NOTE: For more information about the disc into the slot. The drive automatically pulls features described in this section, see the disc in and begins to read its content. the Dell Technology Guide on your hard drive or on the Dell Support website at support.dell.com. Productivity and Communication You can use your computer to create presentations, brochures, greeting cards, fliers, and spreadsheets. You can also edit and view digital photographs and images. Check your purchase order for software installed on your computer. After connecting to the Internet, you can access websites, setup an e-mail account, upload and download files, and so on. To eject a disc from the drive, press the eject Entertainment and Multimedia control key . You can use your computer to watch videos, play games, create your own CDs, listen to music and internet radio stations. Your optical disc drive may support multiple disc media
24 Using Your Studio Laptop formats including CDs, Blu-ray discs (if selected Customizing Your Energy Settings at the time of purchase), and DVDs. You can use the power options in your operating You can download or copy pictures and video files system to configure the power settings on your from portable devices, such as digital cameras computer. Microsoft® Windows Vista® shipped and cell phones. Optional software applications with Dell computer provides three default enable you to organize and create music and options: video files that can be recorded to disc, saved • Dell Recommended — This power option on portable products such as MP3 players and offers full performance when you need it and handheld entertainment devices, or played and saves power during periods of inactivity. viewed directly on connected TVs, projectors, • Power saver — This power option saves and home theater equipment. power on your computer by reducing system Customizing the Desktop performance to maximize the life of the You can customize your desktop to change the computer and by reducing the amount of appearance, resolution, wallpaper, screensaver, energy consumed by your computer over its and so on by accessing the Personalize lifetime. appearance and sounds window. • High performance — This power option To access the display properties window: provides the highest level of system 1. Right-click an open area of the desktop. performance on your computer by adapting processor speed to your activity and by 2. Click Personalize, to open the Personalize maximizing system performance. appearance and sounds window and learn more about your customization options.
25 Using Your Studio Laptop
Backing Up Your Data It is recommended that you periodically back up files and folders on your computer. To back up files: 1. Click Start → Control Panel→ System and Maintenance→ Welcome Center→ Transfer files and settings. 2. Click Back up files or Back up computer. 3. Click Continue on Your User Account Control dialog box and follow the instructions in the Back up Files wizard.
26 Solving Problems This section provides troubleshooting Beep Codes information for your computer. If you can The following beep codes help you troubleshoot not solve your problem using the following problems with your computer. guidelines, see “Using Support Tools” on page 33 or “Contacting Dell” on page 48. Number Description Failure WARNING: Only trained service personnel of Beeps Coverage should remove the computer cover. See the 1 BIOS ROM Motherboard Service Manual on the Dell Support checksum in failure, website at support.dell.com for advanced progress or failure. covers BIOS service and troubleshooting instructions. BIOS Chip corruption or ROM error 2 No RAM Detected No Memory Detected
27 Solving Problems
Number Description Failure Number Description Failure of Beeps Coverage of Beeps Coverage 3 Chipset Error Motherboard 5 RTC Power Fail CMOS (North and South Failure battery Bridge Chipset, failure DMA/IMR/Timer 6 Video BIOS Test Video card Error for Intel Failure failure platform); Chipset Error 7 CPU Cache test CPU failure failure (For Intel Time-Of-Day Clock CPU only) test failure 8 LCD LCD failure Gate A20 failure Super I/O chip failure Keyboard controller test failure 4 RAM Read/Write Memory failure failure
28 Solving Problems Network Problems • Ensure that the electrical outlet is working by testing it with another device, such as Wired Connections a lamp. If the network connection is lost — The cable • Check the AC adapter cable connections. is loose or damaged. Check the cable to ensure If the AC adapter has a light, ensure that the it is plugged in and not damaged. light on the AC adapter is on. Power Problems NOTE: The power LED is present on the If the power light is off — The computer is AC adapter cable. either turned off or is not receiving power. If the power light is solid white and the • Reseat the power cable into both the computer is not responding — The display may power connector on the computer and the not be responding. Press the power button until electrical outlet. the computer turns off and then turn it back on. If the problem persists, see the Dell Technology • If the computer is plugged into a power strip, Guide on the Dell Support website at ensure that the power strip is plugged into support.dell.com. an electrical outlet and that the power strip is turned on. Also bypass power protection If the power light is blinking white — The devices, power strips, and power extension computer is in standby mode. Press a key on cables to verify that the computer turns on the keyboard, move the pointer using the touch properly. pad or a connected mouse, or press the power button to resume normal operation.
29 Solving Problems
If you encounter interference that hinders • Reseat the memory modules (See the reception on your computer — An unwanted Service Manual on the Dell Support website signal is creating interference by interrupting or at support.dell.com) to ensure that your blocking other signals. Some possible causes of computer is successfully communicating interference are: with the memory. • Power, keyboard, and mouse extension cables. If you experience other memory problems — • Too many devices connected to a power strip. • Ensure that you are following the memory • Multiple power strips connected to the same installation guidelines (see the Service electrical outlet. Manual on the Dell Support website at support.dell.com). Memory Problems • Check if the memory module is compatible If you receive an insufficient memory with your computer. Your computer supports message— DDR2 memory. For more information about the • Save and close any open files and exit any type of memory supported by your computer, open programs you are not using to see if see “Basic Specifications” on page 52. that resolves the problem. • Run the Dell Diagnostics (see “Dell • See the software documentation for Diagnostics” on page 36). minimum memory requirements. If • Reseat the memory modules (see the necessary, install additional memory (See Service Manual on the Dell Support website at the Service Manual on the Dell Support support.dell.com) to ensure that your computer website at support.dell.com). is successfully communicating with the memory.
30 Solving Problems Lockups and Software Problems If the computer stops responding — If the computer does not start up — Ensure WARNING: You might lose data if you are that the power cable is firmly connected to the unable to perform an operating system computer and to the electrical outlet. shutdown. If a program stops responding — End the program: Turn the computer off. If you are unable to get a response by pressing a key on your keyboard or 1. Press
31 Solving Problems
If a solid blue screen appears — Turn the to run the software. See the software computer off. If you are unable to get a response documentation for information. by pressing a key on your keyboard or moving your ––Ensure that the program is installed and pointer or mouse, press and hold the power button configured properly. for at least 8 to 10 seconds until the computer ––Verify that the device drivers do not turns off and then restart your computer. conflict with the program. If you have other software problems — ––If necessary, uninstall and then reinstall • Back up your files immediately. the program Dell Support Center. • Use a virus-scanning program to check the hard drive or CDs. • Save and close any open files or programs and shut down your computer through the Start menu. • Check the software documentation or contact the software manufacturer for troubleshooting information: ––Ensure that the program is compatible with the operating system installed on your computer. ––Ensure that your computer meets the minimum hardware requirements needed
32 Using Support Tools Dell Support Center • About Your System (System Documentation, Warranty Information, System Information, The Dell Support Center helps you find Upgrades & Accessories) the service, support, and system-specific information you need. For more information The top of the Dell Support Center home page about Dell Support Center and available support displays your system’s model number along with tools, click the Services tab at support.dell.com. its service tag and express service code. For more information about the Dell Support Center, see the Dell Technology Guide on your Click the icon in the taskbar to run the hard drive or on the Dell Support website at application. The home page provides links to access: support.dell.com. • Self Help (Troubleshooting, Security, System Performance, Network/Internet, Backup/ Recovery, and Windows Vista) • Alerts (technical support alerts relevant to your computer) • Assistance from Dell (Technical Support with DellConnect™, Customer Service, Training and Tutorials, How-To Help with Dell on Call, and Online Scan with PC CheckUp)
33 Using Support Tools System Messages CMOS checksum error — Possible motherboard failure or RTC battery low. Replace the battery. If your computer has an issue or error, it may display See the Service Manual on the Dell Support a System Message that will help you identify the website at support.dell.com or see “Contacting cause and action needed to resolve the issue. Dell” on page 48 for assistance. NOTE: If the message you received is not CPU fan failure — CPU fan has failed. Replace listed in the following examples, see the the CPU fan. See the Service Manual on the Dell documentation for either the operating Support website at support.dell.com. system or the program that was running when the message appeared. Alternatively Hard-disk drive failure — Possible hard disk you could see the Dell Technology Guide in drive failure during POST, see “Contacting Dell” your hard disk or on the Dell Support website on page 48 for assistance. at support.dell.com or see “Contacting Dell” Hard-disk drive read failure — Possible hard on page 48 for assistance. disk drive failure during HDD boot test see Alert! Previous attempts at booting this system “Contacting Dell” on page 48 for assistance. have failed at checkpoint [nnnn]. For help Keyboard failure — Keyboard failure or in resolving this problem, please note this loose cable. checkpoint and contact Dell Technical To replace the keyboard, see the Service Support — The computer failed to complete Manual. the boot routine three consecutive times for the No boot device available — No bootable same error see “Contacting Dell” on page 48 for partition on hard disk drive, the hard disk drive assistance. cable is loose, or no bootable device exists.
34 Using Support Tools
• If the hard drive is your boot device, ensure regularly. A parameter out of range may that the cables are connected and that the or may not indicate a potential hard drive drive is installed properly and partitioned as problem — S.M.A.R.T error, possible hard disk a boot device. drive failure (see “Contacting Dell” on page 48 • Enter system setup and ensure that the boot for assistance). sequence information is correct (see the Hardware Troubleshooter Dell Technology Guide on the Dell Support website at support.dell.com). If a device is either not detected during the operating system setup or is detected No timer tick interrupt — A chip on the system but incorrectly configured, you can use the board might be malfunctioning or motherboard Hardware Troubleshooter to resolve the failure (see “Contacting Dell” on page 48 incompatibility. for assistance). To start the Hardware Troubleshooter: USB over current error — Disconnect the USB device. Your USB device needs more power for 1. Click Start → Help and Support. it to function properly. Use an external power 2. Type hardware troubleshooter in source to connect the USB device, or if your the search field and press
36 Using Support Tools
4. Press any key to start the Dell Diagnostics 4. Select the Boot from CD-ROM option from from the diagnostics utility partition on your the menu that appears and press
37 Restoring Your Operating System
You can restore your operating system in the on the hard drive. Use the disc only if System following ways: Restore did not resolve your operating • System Restore returns your computer to an system problem. earlier operating state without affecting data System Restore files. Use System Restore as the first solution for restoring your operating system and The Windows operating systems provide preserving data files. a System Restore option which allows you to return your computer to an earlier • Dell Factory Image Restore returns your hard operating state (without affecting data files) if drive to the operating state it was in when changes to the hardware, software, or other you purchased the computer. This procedure system settings have left the computer in an permanently delete all data on the hard drive undesirable operating state. Any changes that and remove any programs installed after System Restore makes to your computer are you received the computer. Use Dell Factory completely reversible. Image Restore only if System Restore did not resolve your operating system problem. CAUTION: Take regular backups of your data files. System Restore does not monitor • If you received an Operating System disc your data files or recover them. with your computer, you can use it to restore your operating system. However, using the Operating System disc also deletes all data
38 Restoring Your Operating System
NOTE: The procedures in this document Undoing the Last System Restore were written for the Windows default view, NOTE: Before you undo the last system ™ so they may not apply if you set your Dell restore, save and close all open files and computer to the Windows Classic view. exit any open programs. Do not alter, open, Starting System Restore or delete any files or programs until the 1. Click Start . system restoration is complete. 1. Click Start . 2. In the Start Search box, type System Restore and press
39 Restoring Your Operating System Dell Factory Image Restore music files, and so on. If possible, back up all data before using Dell Factory Image Restore. WARNING: Using Dell Factory Image Restore permanently deletes all data on Dell Factory Image Restore the hard drive and removes any programs 1. Turn on the computer. When the Dell logo or drivers installed after you received appears, press
41 Restoring Your Operating System
To reinstall Windows, you need the following: 2. Insert the Operating System disc. • Dell Operating System media 3. Click Exit if the Install Windows message • Dell Drivers and Utilities media appears. NOTE: The Dell Drivers and Utilities media 4. Restart the computer. contains drivers that were installed during 5. When the DELL logo appears, press
42 Getting Help If you experience a problem with your computer, 6. If the preceding steps have not resolved the you can complete the following steps to problem, see “Contacting Dell” on page 48. diagnose and troubleshoot the problem: NOTE: Call Dell Support from a telephone 1. See “Solving Problems” on page 27 for near or at the computer so that the support information and procedures that pertain to staff can assist you with any necessary the problem your computer is experiencing. procedures. 2. See the Dell Technology Guide for more NOTE: Dell’s Express Service Code system troubleshooting information. may not be available in all countries. 3. See “Dell Diagnostics” on page 36 for When prompted by Dell’s automated telephone procedures on how to run Dell Diagnostics. system, enter your Express Service Code to 4. Fill out the “Diagnostic Checklist” on route the call directly to the proper support page 47. personnel. If you do not have an Express Service Code, open the Dell Accessories folder, 5. Use Dell’s extensive suite of online services double-click the Express Service Code icon, and available at Dell Support (support.dell.com) follow the directions. for help with installation and troubleshooting procedures. See “Online Services” on NOTE: Some of the services are not page 44 for a more extensive list of Dell always available in all locations outside Support online. the continental U.S. Call your local Dell representative for information on availability.
43 Getting Help Technical Support and Customer Online Services Service You can learn about Dell products and services Dell’s support service is available to answer on the following websites: your questions about Dell hardware. Our support • www.dell.com staff use computer-based diagnostics to provide • www.dell.com/ap (Asian/Pacific countries fast, accurate answers. only) To contact Dell’s support service, see “Before • www.dell.com/jp (Japan only) You Call” on page 47 and then see the contact • www.euro.dell.com (Europe only) information for your region or go to support.dell.com. • www.dell.com/la (Latin American and Caribbean countries) ™ DellConnect • www.dell.ca (Canada only) DellConnect is a simple online access tool that You can access Dell Support through the allows a Dell service and support associate to following websites and e-mail addresses: access your computer through a broadband connection, diagnose your problem and repair it Dell Support websites all under your supervision. For more information, • support.dell.com go to support.dell.com and click DellConnect. • support.jp.dell.com (Japan only) • support.euro.dell.com (Europe only)
44 Getting Help
Dell Support e-mail addresses AutoTech Service • [email protected] Dell’s automated support service–AutoTech– • [email protected] provides recorded answers to the questions • [email protected] (Latin America and most frequently asked by Dell customers about Caribbean countries only) their portable and desktop computers. • [email protected] (Asian/Pacific When you call AutoTech, use your touch-tone countries only) telephone to select the subjects that correspond to your questions. For instructions on accessing Dell Marketing and Sales e-mail addresses the telephone number to call your region, see • [email protected] (Asian/Pacific “Contacting Dell” on page 48. countries only) Automated Order-Status Service • [email protected] (Canada only) To check on the status of any Dell products that Anonymous file transfer protocol (FTP) you have ordered, you can go to • ftp.dell.com support.dell.com, or you can call the automated order-status service. A recording prompts you Log in as user: anonymous, and use your e-mail address as your password. for the information needed to locate and report on your order. For the telephone number to call your region, see “Contacting Dell” on page 48 for problems with your order. If you have a problem with your order, such as missing parts, wrong parts, or incorrect billing,
45 Getting Help contact Dell for customer assistance. Have your 3. Include a copy of the invoice and a letter invoice or packing slip handy when you call. describing the reason for the return. For the telephone number to call for your region, 4. Include a copy of the Diagnostics Checklist (see see “Contacting Dell” on page 48. “Diagnostic Checklist” on page 47), indicating Product Information the tests that you have run and any error messages reported by the Dell Diagnostics (see If you need information about additional “Dell Diagnostics” on page 36). products available from Dell, or if you would like to place an order, visit the Dell website at 5. Include any accessories that belong with the www.dell.com. For the telephone number to call item(s) being returned (power cables, software, for your region or to speak to a sales specialist, guides, and so on) if the return is for credit. see “Contacting Dell” on page 48. 6. Pack the equipment to be returned in the original (or equivalent) packing materials. Returning Items for Repair Under 7. You are responsible for paying shipping Warranty or for Credit expenses. You are also responsible for Prepare all items being returned, whether for insuring any product returned, and you repair or credit, as follows: assume the risk of loss during shipment to 1. Call Dell to obtain a Return Material Dell. Collect On Delivery (C.O.D.) packages Authorization Number, and write it clearly are not accepted. and prominently on the outside of the box. 8. Returns that are missing any of the 2. For the telephone number to call for your preceding requirements will be refused at region, see “Contacting Dell” on page 48. Dell’s receiving dock and returned to you.
46 Getting Help Before You Call Diagnostic Checklist NOTE: Have your Express Service Code • Name: ready when you call. The code helps Dell’s • Date: automated-support telephone system direct • Address: your call more efficiently. You may also be • Phone number: asked for your Service Tag (located on the back or bottom of your computer). • Service Tag (bar code on the back or bottom of the computer): Remember to fill out the following Diagnostics Checklist. If possible, turn on your computer • Express Service Code: before you call Dell for assistance and call from • Return Material Authorization Number (if a telephone at or near the computer. You may be provided by Dell support technician): asked to type some commands at the keyboard, • Operating system and version: relay detailed information during operations, or try other troubleshooting steps possible only at • Devices: the computer itself. Ensure that the computer • Expansion cards: documentation is available. • Are you connected to a network? Yes /No • Network, version, and network adapter: • Programs and versions:
47 Getting Help
See your operating system documentation To contact Dell for sales, technical support, or to determine the contents of the computer’s customer service issues: start-up files. If the computer is connected to 1. Visit support.dell.com. a printer, print each file. Otherwise, record the 2. Verify your country or region in the Choose contents of each file before calling Dell. A Country/Region drop-down menu at the • Error message, beep code, or diagnostic bottom of the page. code: 3. Click Contact Us on the left side of the page. • Description of problem and troubleshooting 4. Select the appropriate service or support link procedures you performed: based on your need. Contacting Dell 5. Choose the method of contacting Dell that is For customers in the United States, call convenient for you. 800-WWW-DELL (800-999-3355). NOTE: If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog. Dell provides several online and telephone- based support and service options. Availability varies by country and product, and some services may not be available in your area.
48 Getting Help
49 Finding More Information and Resources
If you need to: See: reinstall your operating system. the Operating System media. run a diagnostic program for your computer, the Drivers and Utilities media. reinstall notebook system software, or update NOTE: Drivers and documentation updates drivers for your computer, and readme files. can be found on the Dell™ Support website at support.dell.com. learn more about your operating system, the Dell Technology Guide installed on your maintaining peripherals, Internet, Bluetooth®, hard drive. networking, and e-mail. upgrade your computer with new or additional the Service Manual on the Dell Support website memory, or a new hard drive. at support.dell.com reinstall or replace a worn or defective part. NOTE: In some countries, opening and replacing parts of your computer may void your warranty. Check your warranty and return policies before working inside your computer.
50 Finding More Information and Resources
If you need to: See: find safety best practices information for your the safety and regulatory documents that computer shipped with your computer and also see the review Warranty information, Terms and Regulatory Compliance Homepage at Conditions (U.S. only), Safety instructions, www.dell.com/regulatory_compliance. Regulatory information, Ergonomics information, and End User License Agreement. find your Service tag/Express Service Code— the back or bottom of your computer. You must use the service tag to identify your computer on support.dell.com or to contact technical support. find drivers and downloads. the Dell™ Support website at access technical support and product help. support.dell.com. check on your order status for new purchases. find solutions and answers to common questions. locate information for last-minute updates about technical changes to your computer or advanced technical-reference material for technicians or experienced users.
51 Basic Specifications
System Model Processor Dell Studio 1555 Type L2 cache
® ™ This section provides basic information that you Intel Core 2 Duo 3 MB or 6 MB may need when setting up, updating drivers for, Processor and upgrading your computer. Intel® Pentium® Dual-Core 1 MB NOTE: Offerings may vary by region. Processor For more information regarding the Intel® Celeron® Dual-Core 1 MB Processor configuration of your computer, click 1 MB Start → Help and Support and select Intel® Celeron® Processor the option to view information about your computer. L1 cache 64 KB (Intel - 32 KB per core)
52 Basic Specifications
Processor Memory External bus frequency • Intel Core 2 Connectors two user-accessible Duo (800MHz SODIMM connectors /1066MHz) Capacities 1 GB, 2 GB, and 4 GB • Intel Pentium Dual Core Memory type 800 MHz SODIMM (667MHz) DDR2 • Intel Celeron Minimum Memory 1 GB (single channel) (667Mhz) Maximum Memory 8 GB (dual channel 4G x2) ExpressCard NOTE: Memory specification of > 4 GB is ExpressCard Intel ICH9M not well supported for a 32-bit Operating controller System (OS). Cards supported ExpressCard/34 (34 mm) NOTE: For instructions on upgrading your 1.5 V and 3.3 V memory, see the Service Manual on the Dell Support website at support.dell.com. ExpressCard 26 pins connector size
53 Basic Specifications
Computer Information Communications System Chipset Intel GM45/PM45 + Modem interface Universal Serial Bus ICH9M (USB) Data bus width 64 bits Network adapter 10/100/1000 Ethernet LAN on system board DRAM bus width dual channel (2) 64-bit buses Wireless 1 x half Mini-Card for Processor address 32 bits WLAN for basic config bus width 2 x full Mini-Cards Flash EPROM 2 MB (Optional) WWAN ExpressCard Graphics bus PCI-E X16 Card with Bluetooth® PCI bus 32 bits wireless technology
Communications Video Modem type External V.92 56K USB Discrete Modem Video type integrated on system board Modem controller Hardware Modem Video controller ATI Mobility Radeon HD 4570 Video memory GDDR3 256MB/512MB
54 Basic Specifications
Video Audio UMA Internal Interface Intel High Definition Video type integrated on system board Audio External Interface microphone-in Video controller Mobile Intel GMA 4500MHD connector, stereo Video memory Up to 358 MB of shared headphones/speakers memory connector LCD interface LVDS Speaker two 4.5-ohm speakers and one 4 ohm TV support HDMI 1.2 subwoofer Internal speaker 2 Watt per channel into Audio amplifier 4.5 ohm and 3 Watt per Audio type IDT 92HD73C High channel subwoofer Definition Audio codec Volume controls Software program Audio controller 5.1 channel High menus or keyboard Definition Audio buttons Stereo conversion 24-bit (analog-to-digital and digital-to-analog)
55 Basic Specifications
Ports and Connectors Display Audio microphone connector, two Type (TrueLife) 15.6-inch WLED HD TrueLife stereo headphone/speakers Dimensions: connector IEEE 1394a 4-pin serial connector Height 193.5mm (7.61 in) (optional) Width 344.2 mm (13.55 in) Mini-Card one Type IIIA, 2 full Mini- Diagonal 396.2 mm (15.6 in) Card slots Maximum resolution: Network RJ-45 port adapter HD with 1366 x 768 eSATA one seven-pin/four- TrueLife pin eSATA/USB combo Refresh rate 60 Hz connector Operating 0° (closed) to 140° USB two 4-pin USB 2.0-compliant angle connectors Viewing Angles: Video 15-hole connector Horizontal ±40° (HD with TrueLife) HDMI 19 pin Vertical +15°/–30° (HD with TrueLife)
56 Basic Specifications
Display Camera (optional) Pixel pitch Pixel 2.0 megapixel HD with 0.252 mm Video 320x240 ~1600x1200 (640x480 TrueLife resolution at 30fps) Controls brightness can be controlled Diagonal 66° through keyboard shortcuts viewing angle (see the Dell Technology Guide for more information.) Touch pad
Keyboard X/Y position 240 cpi resolution Number of keys 86 (U.S. and Canada); (graphics table 102 (Europe); 105 (Japan); mode) 104 (Brazil) Size Layout QWERTY/AZERTY/Kanji Width 73.09 mm (2.87-in) sensor- active area Height 40.09 mm (1.57-in) rectangle
57 Basic Specifications
Battery Battery
Type 4-cell/6-cell/9-cell “smart” Operating time Battery operating time lithium ion varies depending on Depth 48.3 mm (1.9 inches) operating conditions and (4/6/9-cell) can be significantly reduced under certain power- Height 20.4 mm (0.8 in) (4/6-cell) intensive conditions. 37.8 mm (1.5 in) (9-cell) See the Dell Technology Width 206.6 mm (8.13 in) (4/6-cell) Guide for more information. 284.9 mm (11.2 in) (9-cell) Life span 300 discharge/charge (approximate) cycles Weight 0.24 kg (0.54 lb) (4-cell) 0.34 kg (0.75 lb) (6-cell) Temperature range: 0.5 kg (1.1 lb) (9-cell) Operating 0° to 35°C (32° to 95°F) Voltage 11.1 VDC (6/9-cell) Storage –40° to 65°C (–40° to 149°F) 14.8 VDC (4-cell) Coin-cell CR-2032 Charge time 4 hours battery (approximate): Computer off
58 Basic Specifications
AC Adapter AC Adapter Input voltage 100–240 VAC Dimensions: 115–230 VAC (Auto- 65 W (E-Series) Air Adapter) Height 16 mm (0.6 in) Input current 1.5 A 15 mm (0.59 in) (Auto- (maximum) 2.5 A (Auto-Air Air Adapter) Adapter) Width 66 mm (2.6 in) Input frequency 50–60 Hz Depth 127 mm (5.0 in) Output power 65 W or 90 W Weight (with cables) 0.29 kg (0.64 lb) Output current (90 W) 5.62 A (maximum at 4-second pulse) 0.26 kg (0.57 lb) (Auto- Air Adapter, without 4.62 A (continuous) AC cord and DC Output current (65 W) 4.34 A (maximum at extension cord) 4-second pulse) 90 W (E-Series) 3.34 A (continuous) Height 16 mm (0.6 in) Rated output voltage 19.5 +/- 1 VDC Width 70 mm (2.8 in)
59 Basic Specifications
AC Adapter Physical Depth 147 mm (5.8 in) Height 25.3 mm to 38.9 Weight (with cables) 0.345 kg (0.76 lb) mm (0.996 in to 1.23 in) Temperature ranges: Width 371.6 mm (14.63 in) Operating 0° to 35°C (32° to Depth 253 mm (9.96 in) 95°F) 0° to 40°C (32° to Weight (with 4-cell 5.4 lb 104°F) (Auto-Air battery): Adapter) Configurable to less than Storage –40° to 65°C (–40° to Relative humidity (maximum): 149°F) Operating 10% to 90% – – 40° to 70°C ( 40° (noncondensing) to 158°F) (Auto-Air Adapter) Storage 5% to 95% (noncondensing) Altitude (maximum): Operating –15.2 to 3048 m (–50 to 10,000 ft)
60 Appendix Macrovision Product Notice This product incorporates copyright protection technology that is protected by method claims of certain U.S. patents and other intellectual property rights owned by Macrovision Corporation and other rights owners. Use of this copyright protection technology must be authorized by Macrovision Corporation, and is intended for home and other limited viewing uses only unless otherwise authorized by Macrovision Corporation. Reverse engineering or disassembly is prohibited.
61 Index A connect(ing) AC adapter to the Internet 9 size and weight 59 conserving energy 25 airflow, allowing 5 Contacting Dell online 48 AutoTech 45 customer service 44 customizing B your desktop 25 backups your energy settings 25 creating 26 D C damage, avoiding 5 calling Dell 47 data, backing up 26 CDs, playing and creating 24 DellConnect 44 chipset 54 Dell Diagnostics 36 computer capabilities 24 Dell Factory Image Restore 38 computer, setting up 5
62 Index
Dell Support Center 33 energy Dell support website 51 conserving 25 Dell Technology Guide expansion bus 54 for further information 50 F device status lights 12 finding more information 50 Diagnostic Checklist 47 FTP login, anonymous 45 disc drive supported disc sizes 23 H discs hardware problems ejecting 24 diagnosing 35 using 23 Hardware Troubleshooter 35 drivers and downloads 51 help DVDs, playing and creating 25 getting assistance and support 43 horizontal and vertical stand options 6 E email addresses for technical support 45
63 Index I P installing the stand 6 power problems, solving 29 Internet connection 9 power strips, using 6 ISP problems, solving 27 Internet Service Provider 9 processor 52 M products information and purchasing 46 memory problems solving 30 R memory support 53 reinstalling Windows 38 Microsoft™ Windows Vista® 9 resources, finding more 50 N restoring factory image 40 network connection S fixing 29 setup, before you begin 5 O shipping products for return or repair 46 order status 45 software features 24
64 Index software problems 31 Windows Vista® solving problems 27 Program Compatibility Wizard 31 specifications 52 reinstalling 42 support email addresses 45 wired network support sites network cable, connecting 7 worldwide 44 System Messages 34 System Restore 38 T technical support 44 V ventilation, ensuring 5 W warranty returns 46 Windows, reinstalling 38
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