Request for Information E 9-1-1 Project for the Navajo Police Department

REQUEST FOR INFORMATION E 9-1-1 PROJECT FOR THE NAVAJO POLICE DEPARTMENT

I. PURPOSE OF REQUEST.

The Navajo Police Department (NPD) is issuing this Request for Information (“RFI”) to seek qualified vendors to assist in the planning, design and implementation of an Enhanced 9-1-1 system for selected sites in the Shiprock Police District of the Navajo Nation. The NPD will be responsible for the procurement, implementation and ongoing maintenance of the E 9-1-1 public safety infrastructure, including all PSAP trunking, ALI and ANI database connections.

This RFI will be used for gathering information from potential vendors for the purpose of developing the NPD’s strategy for securing the hardware, necessary goods and services to deploy the E 9-1-1 system in the Shiprock Police District and in the three selected Chapter communities. This information will be used to educate the NPD in current capabilities of potential vendors by calibrating the NDP’s ability to identify, develop and potentially implement strategies that will catalyze the modernization of NPD’s acquisition of an E 9- 1-1 system. This information may be used for preparing a Request for Qualification (RFQ) or a Request for Proposal (“RFP”). The NPD’s needs are outlined in this RFI.

II. TIME SCHEDULE.

It is the NPD’s intent to follow the following process and timetable, resulting in the assessment of the written information provided by potential vendors. At the NPD’s discretion, it may change the estimated dates and the process set forth below as it deems necessary including but not limited to any interviews. No. EVENT Key Date 1. Request for Information Issued June 12, 2019 2. Due date and time for submission July 12, 2019 @ 5:00 PM Mountain Time 3. Opening of RFI Submissions July 15, 2019 @ 10:00 AM Navajo Police Department Headquarters Mountain Time Window Rock, Arizona 4. In Person meet and greet. Opportunity to introduce July 19, 2019 @ 9AM – 4PM the NPD E 9-1-1 Team to your Group Denver, Colorado *Specific site to be determined We plan to block 90 minutes for each Group. If you plan to participate in this session, please contact Lt. L. Redhorse to register no later than July 15, 2019 by 4:00 PM Mountain Time. Finite spots.

III. INSTRUCTION FOR SUBMITTERS.

A. All submissions must be addressed to:

Delivery: Phillip Francisco, Chief of Police Navajo Police Department Office of the Chief of Police Building 2516 Window Rock Boulevard Window Rock, Arizona 86515

Mailing: Phillip Francisco, Chief of Police Navajo Police Department Office of the Chief of Police Post Office Box 3360 Window Rock, Arizona 86515

B. Any questions or inquiries regarding the RFI should be brought to the attention of

Leonard Redhorse III, Police Lieutenant Navajo Police Department Office of the Chief of Police 928-871-7531 (direct) 928-871-6363 (switch) 505-793-0357 (cell) [email protected]

C. All submissions must be in a sealed envelope and clearly marked "NPD E 9-1-1”. The name and address of the submitting business must be shown on the face of the envelope.

D. All submissions must be received by 5:00PM on Friday, July 12, 2019. Submissions will not be accepted after this deadline. We ask for three copies of your response to be enclosed. No facsimile, electronic or telephone submissions will be accepted.

E. Submissions should be prepared simply and economically, providing a straight forward, concise description of submitter capabilities to satisfy the requirements of the request. Emphasis should be on completeness and clarity of content. Please refer to Submission Organization and Format section.

NPD E 9-1-1 Hardware, software and infrastructure RFI

IV. SCOPE OF INFORMATION.

The scope of information requested are attached herein as Exhibit A and Exhibit B.

V. TERMS AND CONDITIONS.

A. Responses and any subsequent participation in the meet and greet are voluntary.

B. This RFI is for planning purposes only and should not be construed as a solicitation or as an obligation on the part of the NPD or the Navajo Nation.

C. The NPD reserves the right to reject any and all submissions, and to waive minor irregularities in any submission.

D. The NPD reserves the right to request clarification of information submitted, and to request additional information from any submitter.

E. The NPD shall not be responsible for any costs incurred by the submitter in preparing, submitting or presenting its response to this RFI.

F. The information submitted will be analyzed and may be shared internally, appear in reports or be reflected in future solicitations, as appropriate and at the NPD's discretion. Proprietary, classified, confidential, or sensitive information should not be included in your response. The NPD reserves the right to use any non-proprietary information in any resultant solicitation(s) or other activities. No basis for claims against the NPD shall arise as a result of a response to this RFI or from the NPD's use of such information.

G. Nothing in the RFI is intended to or shall have the effect of waiving any privileges or immunities afforded the Navajo Nation including, but not limited to, sovereign immunity or official immunity and it is expressly agreed that the Navajo Nation retains such privileges.

NPD E 9-1-1 Hardware, software and infrastructure RFI

EXHIBIT A SCOPE OF INFORMATION REQUESTED

GENERAL PROVISIONS

The Navajo Police Department (NPD) seeks responses from qualified entities to assist with professional services to develop options and recommendations for the NPD to upgrade the current legacy emergency call system into an Enhanced 9-1-1 communications system. The subsequent professional services shall include procurement support and implementation support for any planned RFP.

This system shall provide full E-9-1-1 services to selected chapters in the Shiprock Police District service area. The tentatively identified chapters are: Beclabito (36.830521, -109.016384), Burnham (36.365086, -108.497915) and Gadii’Ahi (36.851294, -108.780865) Chapters. The Shiprock Chapter (36.785665, -108.679146) is a community currently in the process of developing their addressing and map layers and should be tentatively considered. Receipt of recommendations and plans will be assessed by the NPD. The successful proposer shall be provided a professional service contract.

Chapter County Population Beclabito San Juan, NM 749 Burnham San Juan, NM 280 Gadii’Ahi San Juan, NM 550 Shiprock San Juan, NM 9,126 TOTAL: 10,705

This should be considered a general needs statement and goals statement. Proposers are encouraged to offer their suggestions regarding the scope of services for the services, system and equipment that could be secured through an RFP. NPD has developed the following list of goals and factors desired for a deployed E-9-1-1 system. The RFI process shall be refined and an innovative concept/plan for the migration to an E-9-1-1 system will be incorporated. NPD expects proposers to be compliant with the most current NENA standards for E-9-1-1. The NPD recognizes that the standards are continually evolving.

Submitters are placed on notice that we intend to finish this project by March 31, 2020.

Please note, there are seven police districts. We intend to use this project to be the spring board for expanding the success to the other police districts and the remaining chapters. A successful incumbent would likely be party of creating the baseline for the subsequent expansion.

OBJECTIVES

The proposer shall work from the results and reports from this first objective and shall assist in completing objectives 2, 3, and 4.

1. Needs assessment and recommendations

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Complete an analysis of the SPD’s current legacy emergency call system: a. Conduct on-site project kickoff meeting with NPD to confirm goals and requirements. b. Existing system: perform an analysis of SPD’s existing system to include age, lifecycle, reliability, ownership, operating condition, access and capacity: i. System equipment, ii. Site infrastructure, iii. Dispatch, Training Level, Staffing iv. All other components c. Using various types of data collection methods report on: i. 9-1-1 and administrative call volumes ii. Call processing statistics iii. Budget overviews iv. Non-dispatch tasks performed by Public Safety Telecommunications Operators d. Describe the level of local control and staffing necessary to support current system. e. Make recommendations based on findings and professional experience to provide a detailed transition from current legacy emergency call system to an E-9-1-1 system designed specifically to meet the needs of the Navajo Nation and NPD environment. f. Equipment i. Itemize and prioritize improvements, upgrades and additions to the existing or replacement systems, ii. Provide options and recommendations to be incorporated within a 297 day time window. iii. Describe how desired operational features and options will be provided iv. Outline how reliability and redundancy will be achieved g. Performance i. Establish connectivity recommendations and options for NPD to include capacity and reliability requirements h. Geo-file an address verification i. Assess and provide recommendations for the current files maintained by the Chapters. 1. What is the status of the database? a. Street records (high, low, cross-streets) b. Common place names c. Aliases d. Intersections e. Latitude/longitude or state plane coordinates f. Map references (zone, grid) g. Jurisdiction h. Geographic service area boundaries (e.g., patrol, fire, ems) i. Highways j. Zip code k. Sub-division names l. Park names m. School names 2. What is the ability to validate all location entries against a master geo-file? i. Automatic number identification j. Automatic location identification

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k. Data management system l. Cost i. Establish costs for a turnkey system and possible cost-saving alternatives: 1. Include purchase, lease and additional fees 2. Identify annual costs over 5, 10, and 15 years m. Role of staff i. Ensure sufficient level of local control, management and service 1. During the transition 2. After implementation n. Anticipated challenges to achieve success i. Computer assisted dispatch, ii. Records management system iii. Voice and data radio iv. 911 answering equipment v. Logging recorders vi. Technological connectivity of the telephone network vii. Voice and data radio infrastructure viii. Connections to local, state and federal computer systems and crime information databases ix. Integration of legacy public safety radio systems o. Submit draft report for review i. Provide editable electronic draft of findings and recommendations ii. Work with NPD to validate and revise findings and recommendations p. Submit final report i. Provide report in electronic form and hard copy form ii. Technical presentations to NPD command staff and stakeholders

The proposer shall work from the results and reports from this first objective and shall assist in completing objectives 2, 3, and 4.

2. Procurement support

The NPD will use the findings from Objective 1 (above) to develop a Request for Proposal (RFP), or other formal procurement document, to be issued to vendors to secure the hardware and necessary goods and or services to deploy the E-9-1-1 system to the SPD with the selected Chapter’s information. The proposer will incorporate established technical requirements into the RFP to be issued to vendors for the design and engineering of the system and the procurement of the hardware and goods and or services to deploy the E-9-1-1 system to the SPD. Note, NPD will not change it’s CAD which is Cody Systems.

a. Coordinate with the NPD on the format of the RFP to include administrative elements. b. Define requirements and options for an E-9-1-1 system within the RFP. i. A mandatory requirement will be the design and engineering of a system that will not expose this center to a single point of failure. It is expected that system data must be replicated. c. Develop bid/proposal scoring and evaluation criteria d. Establish a schedule and timeline for the RFP pre-bid date and location; facilitate site walks or related activities e. Assist with the coordination of pre-bid meetings, site walks, etc.

NPD E 9-1-1 Hardware, software and infrastructure RFI

f. Assist with the review and recommendations of proposals received from vendors and contract terms: i. Assist the NPD by conducting a full review and evaluation of proposals received; submit follow up questions to vendors as needed for clarification of RFP elements; review vendor history and references ii. Provide a written evaluation of selected proposals which are determined by the NPD to be the most calibrated proposals to include: 1. Operational and technology benefits and drawbacks 2. Detailed cost data 3. Lease and purchase options 4. Long term maintenance costs and expected lifecycle 5. Understanding the unique circumstances of the NPD and the Navajo Nation. g. Assist with final vendor contract negotiation and execution.

3. System coordination and implementation support

The NPD will use the findings from Objective 1 and 2 (above) to implement the necessary hardware and necessary goods and or services to deploy the E-9-1-1 system to the SPD with the selected Chapter’s information. The proposer will incorporate established technical requirements into the RFP to be issued to vendors for the design and engineering of the system and the procurement of the hardware and goods and or services to deploy the E-9-1-1 system to the SPD.

a. Provide the hardware, goods and services necessary to deploy the E 9-1-1 system at the SPD. i. Delivery and installation of equipment ii. Resolution of problems iii. Tracking rack project schedule, costs, and budget expenditures iv. Conduct weekly project update conference calls and provide regular written project status reports of equipment, to include both technical parameters and system coverage v. Upon successful design and acceptance of the system, the proposer must ensure there is no break in call services to this center and the current system’s operation should not be impacted by the transition. Transition should occur seamlessly while uninstalling and removing all legacy equipment, including servers, cabling, workstations, interfaces, etc. vi. The E-9-1-1 and CAD System shall be operational and fully functional 99% of the time. The new System must provide for the hot-swap replacement of components. The awarded contractor or anyone servicing the System must be able to remove and replace servers, drives, and network components while the applications and System remain operational. b. Project completion and closeout i. Coordinate with NPD and vendor to establish final testing parameters and activities ii. Conduct final inspections of all infrastructure locations and equipment iii. Coordinate and participate with vendor to conduct testing of radio system iv. Work with the NPD and vendor to develop a list of all equipment and issues needing to be addressed or resolved before final payment v. Verify the NPD has received all required system documentation

NPD E 9-1-1 Hardware, software and infrastructure RFI

vi. Assist the NPD in establishing a training program for employees to learn the how to use the new system

4. 9-1-1 Surcharge and Regulatory Environment

The NPD shall provide the Executive and Legislative partners a draft statute(s), rules and regulations for instituting a 9-1-1 emergency service fee.

a. The proposer shall identify the existing legislative and regulatory environment of the Navajo Nation for 9-1-1 surcharges. The proposer shall compare and contrast to similar state legislative and regulatory environments. b. The proposer shall establish a guideline for statute(s) associated to 9-1-1 emergency service fees for the Navajo Nation which shall include pre-paid wireless service. c. The proposer shall create the statutory language and justification associated to 9- 1-1 emergency service fees for the Navajo Nation which shall include pre-paid wireless service. d. The proposer shall create the rules and regulations associated to 9-1-1 emergency service fees for the Navajo Nation which shall include pre-paid wireless service.

NPD E 9-1-1 Hardware, software and infrastructure RFI

SUBMISSION ORGANIZATION AND FORMAT

A. Submissions should be submitted on 8.5” by 11” inch paper bound securely. Submissions must contain and be organized as shown below. Each section should be separated by numbered tabs.

1. Cover clearly displaying the title of the RFI 2. Tab 1: Table of Contents 3. Tab 2: Introductory letter, to include the name of firm and contact information for the primary contact with the firm. 4. Tab 3: Company biography and other information. Provide a brief company history including date founded, number of employees, company headquarters location and operating locations, and past projects and accomplishments. Submitters may also provide any other general information that the submitter believes is appropriate to assist the NPD in its evaluation. 5. Tab 4: Experience, Past Performance, and Capacity. Submitters must submit under this tab a concise description of its experience, past performance and capacity to deliver the outlined services. Statement of Qualifications. 6. Tab 5: General Provisions. An explanation of how the submitter would approach the project as outlined in the scope of information. Describe how the submitter would develop, deliver and evaluate the content according to the outline of the scope. 7. Tab 6: References: Provide three (3) references from similar municipalities, organizations and/or entities that Submitter has provided with similar services. 8. Tab 7: Additional information: At the submitters discretion, please provide additional information under this section.

NPD E 9-1-1 Hardware, software and infrastructure RFI

EXHIBIT B Navajo Nation Overview The Navajo Nation

The Navajo Nation is the largest land-based tribe of the 567 federally recognized Indian tribes in the United States. The Navajo government is composed of an executive, legislative and judicial branch; the capitol is in Window Rock, Arizona.

The President and the Vice President are elected at large by Navajo citizens. They lead the executive branch and oversee 19 departments and divisions that provide services to the Nation’s citizens. The President and Vice President are the head of state for government-to-government relations and consultation. The Navajo Nation Council, a unicameral body of 24 council members, composes the legislative branch. Members of the Council elect a speaker, who leads the lawmaking body. The Judicial Branch is a two-level or tier court system the Navajo Nation Supreme Court and district trial courts. The Navajo Nation Supreme Court is the highest judicial body of the Navajo Nation.

The Nation is larger than 10 of the 50 states in America and approximately the size of West Virginia. As of 2010, the Navajo Nation has over 330,000 citizens, of which 173,667 live on the reservation.

The Navajo Nation Police Department

The Navajo Nation Police Department (NNPD) is comprised of seven police districts, along with a headquarters, and training/recruitment division. NNPD provides law enforcement service for the entire Navajo Nation, twenty-four hours a day, seven days a week, three-hundred and sixty-five days a year, excluding Ramah Navajo. In addition to patrol duties, NNPD has mandatory training in K-9, drug enforcement, gangs, Sex Offender Registry Notification Act (SORNA), recruitment, dispatch services, and information management services.

NNPD currently has a total of 239 commissioned law enforcement officers, 199 patrol officers, and five internal investigators. Additionally, the NNPD has 40 public safety telecommunications operators/dispatchers. The budget for NNPD is 434 total staff, we are currently at 322 total staff. There are 77 police officer vacancies and 10 dispatcher vacancies. Lastly, there are only four captains and seven lieutenants which hinders accountability and operations due to the vast distances between police districts.

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Commissioned Supervisors

Police Sergeant 35

Police Lieutenant 8

Police Captain 5

Deputy Chief of Police 1

Chief of Police 1

Executive Director 1

Civilian Supervisors

Administrative Assistant 7

Lead Public Safety Telecommunication 7* Operator*

Program Supervisor 2

*Upcoming Position

Police Communications

Public Safety Telecommunications Operator 55

911 Dispatcher 1

Based on a 2010 census of approximately 174,000 residences on the reservation with the current officers now, this comes out to 12.5 patrol officers per 10,000 citizens. The national average is two to three times this number, for example, the city of Rio Rancho, New Mexico has 26.3 officers per 10,000 residences. In order to close the gap in ratio, NNPD would need approximately 350 officers to meet a 20 officer to 10,000 residences ratio, which is an increase of 69 positions. This means NNPD, with including vacancies, would have to hire 146 more patrol officers to close the ratio gap. Additionally, criminal investigations needs approximately 30 more positions to address

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the Navajo Nation cases effectively. A lack of adequate housing on the Navajo Nation has led to recruitment barriers as well.

Navajo Nation Crime Statistics

NAVAJO POLICE DEPARTMENT CALL FOR SERVICES & ARRESTS 2015

Window Rock Shiprock Crownpoint Tuba City Chinle Kayenta Dilkon Navajo Nation PART ONE OFFENSES Calls Arrests Calls Arrests Calls Arrests Calls Arrests Calls Arrests Calls Arrests Calls Arrests Calls Arrests Homicide 3 0 2 0 4 4 0 0 7 4 2 1 2 4 20 13 Rape 49 5 47 2 53 3 12 0 74 5 40 1 19 5 294 21 Robbery 5 0 7 0 0 0 3 3 4 0 0 0 4 0 23 3 Aggravated Assault 67 33 119 48 111 58 20 12 109 74 40 24 26 18 492 267 Burglary 168 2 109 3 165 12 40 1 159 10 66 10 21 6 728 44 Larceny 138 23 111 19 134 6 48 9 190 46 45 11 24 3 690 117 Motor Vehicle Theft 129 7 89 7 249 15 100 0 99 5 45 6 19 3 730 43 Arson 69 2 15 0 47 4 22 0 77 5 51 2 11 0 292 13 TOTAL 628 72 499 79 763 102 245 25 719 149 289 55 126 39 3,269 521 OTHER THAN PART Window Rock Shiprock Crownpoint Tuba City Chinle Kayenta Dilkon Navajo Nation ONE OFFENSES Calls Arrests Calls Arrests Calls Arrests Calls Arrests Calls Arrests Calls Arrests Calls Arrests Calls Arrests Assaults 150 26 38 17 80 6 12 2 93 8 50 2 19 2 442 63 Forgery/Counterfeiting 3 0 3 0 2 0 1 0 3 0 0 0 1 0 13 0 Fraud 21 0 13 1 8 2 6 0 11 2 21 1 5 0 85 6 Embezzlement 1 0 0 0 0 0 0 0 0 0 0 0 1 0 2 0 Stolen Property 162 8 115 2 110 2 47 0 125 5 146 5 8 0 713 22 Vandalism 672 27 610 35 517 41 167 6 627 31 442 24 174 11 3,209 175 Weapons 100 13 89 10 189 39 24 0 169 27 78 1 12 2 661 92 Prostitution 0 0 0 0 0 0 0 0 1 0 0 0 1 0 2 0 Sex Offenses 313 4 287 5 346 1 55 0 201 0 162 0 135 1 1,499 11 Drug Abuse 74 32 46 13 66 31 25 5 87 51 57 10 31 4 386 146 Gambling 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 DWI 1,189 342 892 333 720 267 347 46 1,238 408 718 241 232 64 5,336 1,701 Liquor Laws 103 62 93 85 35 27 45 13 98 69 99 43 19 14 492 313 Drunkenness 8,704 4,594 3,461 2,311 5,394 2,259 2,248 606 7,116 2,829 1,748 924 925 196 29,596 13,719 Disorderly Conduct 1,874 685 2,606 1,267 2,201 519 834 276 1,623 981 967 421 191 101 10,296 4,250 All Other Offenses 28,577 491 29,588 638 15,696 626 6,629 220 22,319 429 18,584 430 24,889 175 146,282 3,009 Child Abuse 82 43 172 36 557 58 51 6 218 20 62 9 25 3 1,167 175 Domestic Violence 795 202 684 172 1,368 296 261 80 895 310 472 130 153 65 4,628 1,255 Suspicious Persons 710 26 1,690 54 135 9 186 0 1,384 46 899 45 192 10 5,196 190 Curfew & Loitering 10 3 8 7 15 8 19 0 26 1 12 4 1 0 91 23 Runaways 35 0 82 17 167 9 7 0 13 1 14 1 9 0 327 28 TOTAL 43,575 6,558 40,477 5,003 27,606 4,200 10,964 1,260 36,247 5,218 24,531 2,291 27,023 648 210,423 25,178 GRAND TOTAL 44,203 6,630 40,976 5,082 28,369 4,302 11,209 1,285 36,966 5,367 24,820 2,346 27,149 687 213,692 25,699 Note: Tuba City Server crashed, therefore limited data for 2015.

Navajo Nation Police Department Next Steps

Recruitment is being addressed in the Division of Recruitment within the NNPD, so that they may actively recruit and process new officers. We are revising the recruitment testing procedures and standardizing background checks. There are also plans to reestablishment the Navajo Police Department Academy, which will help address the unique needs and training specific to the Navajo Nation.

Currently, NNPD sends recruits to the Arizona State Police academies, which is a hardship on new recruits and family’s because they are far from home for up to four months. This is a large

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expense for the Navajo Nation for housing and travel. NNPD is partnering with Navajo Technical Institute and Dine’ College to provide support for new recruits during and before the police academy to make sure we have successful graduates. We currently run the only tribal police training academy in the United States. It has an academy class twice a year. An additional priority of NNDP is to update police operation policies, which have not been revised since 1979.

Lastly, the Navajo Nation 9-1-1system is antiquated. As of this writing, we are currently using a legacy system for receiving emergency calls were the NPD police districts are secondary PSAPs that generally receive 9-1-1 calls on administrative lines after being transferred from a PSAP. We are currently working on having the telecom providers list our police dispatch centers as the primary call forward for emergency calls in our jurisdiction. NNPD is working diligently to a single site operational as a pilot project to show it can be done. Even when the E911 is completed, there is still the barrier when it comes to mobile and internet service.

Federal Funding

Currently the Navajo Nation receives funding from the Bureau of Indian Affairs Office of Justice Services through a 638 contract. Other funding is received through federal grants from the Department of Justice.

The appropriation of federal dollars to various tribes at the agency level is not shared with the Navajo Nation or any other tribes. The Navajo Nation would like to know how this process works, to either be a part of the process, or change the process. The Navajo Nation recommends formula based funding like the states receive from all agencies that fund public safety in Indian Country.

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