Accelerating ’s Digital Success - Together Better Together: Making Tesco Bank the banking choice for Tesco customers

Some things just go better together. Because DXC Technology believe so strongly in the goals we share with Tesco Bank, we’ve created this document especially for you. All of the content and the thinking within it has been put together specifically for Tesco Bank. I very much hope you find it insightful and inspiring. I’d greatly welcome the opportunity to hear your thoughts on it. When you’ve had a chance to read it, please drop me a line.

Yours sincerely,

Caroline Hambridge Account Executive 07776 162059 [email protected] www.digitalsuccesstogether.co.uk Working together for digital success The Perfect Fit: A vision for the next 20 years

The digital revolution of the past 20 years has put the consumer firmly in the driving seat, happy to shop around and engage with a wide range of providers, turning the “customer for life” model on its head.

As Tesco Bank prepares to lay • Agility and flexibility with an in the Financial Services sector and the digital foundation for the infrastructure in place to who are at the forefront of making next 20 years, it should have: future-proof operations. the global megatrends – mobility, cloud, big data – work profitably • Confidence to know that To do this, Tesco Bank will need to for customers. it is leveraging the very partner with the right companies – latest platforms. ones which understand what Digital Most of all, Tesco Bank needs to • Imagination to engage with Transformation looks like because partner with companies with a customers in new ways with they’ve lived through it themselves. commitment to “Get it Done.” new offerings. Companies with a proven heritage

Working together for digital success Destination Digital: The joint goal

Today, we live in a digital world. A enterprise culture by learning • Digital leaders don’t need world of digital disruption, digital how to sense and respond at a asset intensive investments. acceleration, digital collaboration, very practical level to changing They maintain control of the digital communication and digital customer needs. customer interactions without change. What does this mean needing such assets (again, for the world of business? That One result of our commitment to think Uber and Airbnb). power and opportunity are shifting helping markets understand the to those with digital know-how digital sea change (and then to Understanding and assessing how and digital can-do. To those create their own road-maps for the such disruptions relate to your who understand the importance journey ahead) is that DXC have market will allow Tesco Bank to of enabling and monetising definedthe three truths of define and drive opportunities for continuous digital change, and digital disruption: value creation. are committed to making it happen. • The consumer is in charge. The journey to destination digital They are already digital, and This means developing and is an exciting one. And it’s one best they will define the next market- nurturing a mind-set which undertaken with partners who know facing move. encourages and welcomes new the way. • The importance of thinking, and results in new asymmetric competition. For more information you can offerings and new business models. Competitive disruption from read DXC’s viewpoint paper This means new ways of working unexpected sources (think Uber ‘Destination Digital’. across the business and with and Airbnb) is key to the future. customers to think and act ‘outside in’. This in turn means changing Working together for digital success Creative Collaboration: Driving world-class digital banking experiences

DXC can help Tesco When two companies put their when our two organisations get Bank harness the power heads together, they achieve more, together, we’ll make Tesco Bank of insight to deliver faster. Tesco Bank is well positioned into a digital experiences leader. customer-centric for growth in digital banking. DXC digital experiences and Technology is well positioned Working together, we can deliver build an operational to support you in delivering on world-class innovation to the foundation to support customer expectations right now. market. We do this through four an agile future bank. pillars, which we will explore more We are the right DXC Technology will help you over the coming pages: partner for change, take your customer-centric digital • Innovation helping you to be the experiences to the next level. We • Insight bank for people who can align our services, ethos, and • Agility shop at Tesco. approach to your business goals –­ because we believe that • Security

Working together for digital success Innovation

Make change an institutions who, with legacy rapidly to market is more than a systems and processes in place, ‘nice to have’ – it’s critical to survive ally, not a threat aren’t always able to move at the and thrive. But bringing these to speed and with the imagination the market needs more than the will to Recent years have seen a sea market now demands. do so, it needs vision, power and change in how customers think flexibility – and the experience of about, and consume, offerings having done it successfully before. from Financial Services providers. DXC will help Tesco The rise of “FinTech” start-ups has Bank: Bring fresh DXC can help Tesco Bank deliver delighted customers who have propositions rapidly richer services – targeted proven to have a strong appetite for propositions helping customers new and differentiated FS products, to market manage money better and easier. services and ways of engagement. With FinTechs in the ascendant To ensure a rapid launch DXC can deliver innovative new propositions New FinTechs have put immense and consumer expectations using DevOps, APIs and Micro- pressure on existing and ever-shifting, the ability to bring innovative customer propositions services: Cost-effective and fast.

Working together for digital success Insight

Reinforce relevance DXC will help external data. Our consulting and architecture services will and reputation Tesco Bank: deliver modern systems and in a competitive Understand more architectures: Optimising marketplace from integrated storage and access to data, and enabling DevOps practices for Financial Services can learn a lot customer data and faster progress. from the Retail Sector, which is use this insight to The increased adoption of digital particularly relevant to Tesco Bank drive action channels and participants in Open in terms of its mission to become Banking means new cyber-threats. the bank for Tesco retail customers. These compelling customer- Using insights from social media Accelerating engagement experiences will only be compelling and transaction data will deliver and encouraging loyalty is if they are driven by insight. Which enhanced fraud mitigation. increasingly driven through is where big data and advanced smart personalisation. analytics come in, to ensure that We’ll help you stay ahead offerings are relevant to each of the game – leveraging our Delivering this digitally is one piece individual customer. analytics expertise to exploit of the puzzle, but before you can new technologies and analytics get there it’s imperative to ensure DXC can give Tesco Bank a methods, including Machine that offerings (and their associated single view of each customer: Learning, Artificial Intelligence, communications) are relevant for Clean, accurate, up-to-date and Working together and Business Intelligence. the right people at the right time. contextualised and enriched with for digital success Agility

Make speed, have reservations about making and your customers, with a range DevOps scripts, to provide best of the move. Today, DXC can de-risk of integrated services that have breed solutions. scalability and this to a level acceptable to all. We provided leadership performance flexibility central deliver a carefully coordinated and for digital companies all over When you’re up and running in to operations controlled shift to the cloud the world. DXC can deliver the the cloud we offer aconsumption which means low-risk data capabilities and momentum to model – payment in line with of sight to business Cloud is reaching full maturity and app migration. get Tesco Bank on track for digital usage of IT, resulting in lower and is now providing the backbone success faster. costs. Our advanced monitoring for forward-thinking companies. DXC will help Tesco We can help you optimise legacy tools guarantee you’ll enjoy Put simply, cloud is the engine Bank: Migrate to infrastructure to support unprecedented visibility and that drives the agility and speed rapid migration to new cloud control. DXC has an Amazon companies need to compete. cloud without risk infrastructure while maximising Web Services (AWS) Centre of Yet it’s quite natural that any DXC Technology is intent on helping ROI on your existing estate. From Excellence, more than 3,000 large scale migration throws up Tesco Bank win the race for today’s experience we leverage cloud certified AWS professionals, and a wide range of questions and digital customer by making you the best practices and development extensive DXC experience in the considerations from various choice for people who shop at tools, such as cloud formation AWS field. stakeholders, many of whom may Tesco. We’ll take good care of you scripts, sample architectures and

Working together for digital success Security

Ensure confidence While the uptake of cloud in the FS DXC delivers intelligent security including identity and access Sector was in some areas slower operations to ensure compliance management to strengthen overall and clarity in than in other vertical sectors, many and protection against emerging security posture. an increasingly of the considerations which were threats, through robust cloud uncertain age originally obstacles have now security, threat and vulnerability Above all we deliver a resilient become reasons to believe. Security management, identity and secure infrastructure to ensure bank operations and systems are New paradigms inevitably mean is one of these, as cloud security access management. protected against external threats, new threats. For cyber-criminals, has proven itself superior, especially DXC will help Tesco Bank secure focussed on risk mitigation and the FS Sector inevitably is seen when combined with cloud back-up customer data against emerging proactive network and system as a rich target. New legislation and Disaster Recovery applications. threats and internal risks; monitoring to detect threats and including GDPR means that the through security operations and vulnerabilities; acting on them consequences of a serious cyber- DXC will help security information and event before they can do any harm. breach will no longer be around Tesco Bank: Ensure management services. When it damage to reputation but will be comes to specifically cloud security We offer consultancy, data financially punitive too, with fines compliance and we’ll assess and enhance your management services and security being based directly upon protection in a existing security strategy to ensure to ensure regulatory compliance business revenue. rapidly-changing maximum protection for with GDPR and more. regulatory landscape network, apps and solutions;

Working together for digital success The DXC Digital Transformation Centre (DTC) Why DXC?

As part of our deep commitment • Defining a Digital strategy, DXC and customers achieve this by DXC Technology helps clients As the world’s leading independent, We have 170,000 employees in to helping customers accelerate creating the blueprint and jointly building small, agile, scrum harness the power of innovation to end-to-end IT services company, more than 70 countries, serving digital success we have created a developing transformation teams, comprised of appropriately thrive on change. For more than 60 we are uniquely positioned to lead some 6,000 clients. We tap into Digital Transformation Centre, roadmaps in Pre-Discovery skilled Customer and DXC staff. years, we have successfully guided digital transformations — creating global talent, powerful next- based in Newcastle Upon Tyne, • Elaborating the problem Digital services are developed the world’s largest enterprises and greater value for clients, partners generation IT solutions and which has helped us bring a statements and creating the and operated by multi-skilled government agencies through and shareholders, and presenting extensive partner relationships new level of focus to customer prioritised product backlog teams organised around agile and successful change cycles. growth opportunities for our to help clients transform digitally engagements. The business-driven through a Discovery phase. DevOps principles, continuously people. We are among the world’s and seize opportunities. approach central to the DTC’s integrating change and applying We take pride in our technology • A rapid Alpha development best corporate citizens. ethos and processes has been automation techniques as part of independence and our role as phase delivering, via technical welcomed by customers across day to day activities. a trusted advisor. Our deep Our extensive partner network learning, minimum viable vertical sectors, at different stages experience gives us a clear vision helps us drive collaboration and products to prove hypothesis of digital maturity. The DTC Five Point Framework to help clients navigate the future. leverage technology independence. and assumptions for Success • Enhancing, scaling and The DTC operation combines the • Build strategy by doing hardening the MVP through power of Design Thinking and Agile • Create a new working culture a Beta phase, including application development to help • Establish a continuous An invitation to you transitioning to the required transformation operating model customers rapidly solve business DXC is delighted to open a dialogue with you. I believe we can drive continuous superiority in operating model • Deliver early business outcomes challenges through: services and delight your customers. I’d love the opportunity to discuss this with you in person. • Iteration of the product through and benefits I look forward to hearing from you. continuous integration and • Accelerate innovation Operations in Live - Caroline Hambridge Working together for digital success Working together for digital success www.digitalsuccesstogether.co.uk