This document is available in a number of formats including large print, Braille, PDF, audiocassette and minority Welcome Pack languages. Email: [email protected] for newly arrived City Council, 98 Strand Road, Derry, BT48 7NN citizens Tel: 028 7136 5151 www.derrycity.gov.uk 2007 Funded through the District Council’s Community Relations Programme 028 7136 5300 :: Additional images supplied by Derry images supplied by 028 7136 5300 :: Additional City Council

A basic guide to services in the Derry City Council area LERMAGH LERMAGH Design X Design Contents

Foreword and Acknowledgements...... 2

Derry City Council...... 5

Health and Social Services...... 11

Housing...... 16

Employment and Training...... 18

Education...... 23

Library Service ...... 26

Finance...... 28

Police Service...... 29

Motoring...... 31

Community Support Groups and Advice Organisations...... 34

Faith Communities...... 38

Foreign Embassies...... 42

Transport...... 47 Foreword from the Mayor

As Mayor, and as a Member of Derry City Council is very much Derry City Council, I am pleased committed to promoting to be involved in the Council’s equality of opportunity and Welcome Pack Initiative. good relations in terms of its service delivery to the Arriving in a different country citizens in the Derry City can be an exciting but also Council area. In response to a challenging or frightening this commitment the Council experience. provides translation and interpreting services as and Many aspects of daily life and when required to remove any services may be different here language barriers to service compared to your country of provision. origin. To help you in settling into local society this Welcome For a more immediate form of Pack will try to give you basic communication Council has information about local also introduced a telephone services and how to access interpreting facility for people them. whose first language is not English to ensure they can talk This pack shows the Council’s with staff and get information commitment to create “a about our services. culturally rich region made up of confident, safe and healthy communities”, a place where people want to live rather than have to live, a place where no one feels alienated or marginalised.

 Derry City Council Welcome Pack We would also be keen to hear your views on any other ways in which we can make our information and service more accessible.

Hopefully you will find this helpful.

I would like to take this opportunity as Mayor to welcome everyone to our City.

Councillor Helen Quigley Mayor

Acknowledgements Derry City Council would like to thank everyone who has contributed to this Welcome Pack in any form.

Particular thanks go to:

Western Education and Library Board Western Health and Social Services Board Police Service of Northern Ireland Housing Executive Northern Ireland Social Security Agency

We would also like to thank the Community Relations Unit (OFMDFM) for contributing funding towards this initiative.

Derry City Council Welcome Pack  Derry City Council

 Derry City Council Welcome Pack Derry City Council is one of which can help with the the largest district councils following: in Northern Ireland serving a • Information about existing population of 107,000. The community groups (i.e. Council is made up of 30 groups of people with elected members (Councillors) a common interest or who serve in the following 5 concern) in the area District Electoral areas: • Help on setting up a new • Cityside community group. • Northland • Funding for community • Rural groups and projects. • Shantallow • Information on Council run • Waterside community centres and projects. Details of the representatives • Local events and festivals for your area can be obtained • Women’s Programmes by contacting the Council offices at 98 Strand Road, Derry • Good Relations Programmes BT48 7NN. Tel: 028 7136 5151 or More information about this Text phone: 028 7137 6646 is available on the Council or email: [email protected] web: www.derrycity.gov.uk. Derry City Council works hard Alternatively you can contact with community groups in the Community Services Office: Derry City Council area. Council Tel: 028 7136 5151 or has a Community Services Community Relations/Shared section, City/Waterside Office: Tel: 028 7134 5160 Derry City Council is also

Derry City Council Welcome Pack  responsible for the registry of Citizens Club and the local births, deaths and marriages Boxing Club. It is the only for all citizens in the Derry centre with full-size handball/ City Council area. The primary Racquetball Court. function of the Registration Office in Derry is to: Brooke Park Leisure Centre, • Register births, still births, Rosemount Avenue, Derry deaths and marriages Tel: 028 7126 2637 • Issue authorities for The centre is a dry facility and forthcoming marriages facilities include indoor halls, • Perform civil marriages health, fitness and steam room suites, squash and tennis • Issue certified copies from courts, outdoor pitches and records in the custody of bowling greens. the Derry Registry Office

• Give general advice and Lisnagelvin Leisure Centre, guidance to members of Richill Park, Waterside, Derry the public in relation to Tel: 028 7134 7695 registration matters The complex offers a comprehensive range of The Council also has a wide indoor and outdoor facilities. range of facilities on offer Activities range from aerobics for recreation and leisure to learning to swim. Facilities including: include swimming pool with wave generator, health, fitness Brandywell Sports Facility, and sauna suites and outdoor Lone Moor Road, Derry pitches. Tel: 028 7126 3902 The Sports Centre offers a range of facilities for the general public and a first class 5-A-Side Hall. The facility is also home to the Over The Hill

 Derry City Council Welcome Pack City Baths, William Street, Shantallow Community Derry Centre, 38 Drumleck Drive, Tel: 028 7126 4459 Shantallow, Derry Facilities include fitness suites, Tel: 028 7135 1726 steam room and two pools. This facility provides a full range of activities for all St. Columb’s Park Leisure interests and age groups Centre, Limavady Road, Derry including: sports hall, indoor Tel: 028 7134 3941 football, volleyball, netball, The complex offers a badminton, basketball, comprehensive range of indoor gymnastics, Weight Watchers, and outdoor facilities. Facilities Children’s Saturday Morning include, indoor halls, health Soccer Skills, and fitness suites, squash Playschool (Naíscoil courts, climbing wall and Cholmcille), Yoga, Women’s outdoor pitches. Group, Senior Citizen’s Luncheon Club, Walking club, Templemore Sports Complex, Steelstown Area Community Buncrana Road, Derry Games, Photocopying and Fax Tel: 028 7128 9200 facilities, rooms for hire for The complex offers a meetings and activities. comprehensive range of indoor and outdoor facilities. Activities range from Badminton to Aerobics, from 5-A-Side to Martial Arts, from Learning to Swim to Squash. Facilities include, swimming pools, indoor halls, health, fitness and sauna suites, squash courts, outdoor pitches and international quality track.

Derry City Council Welcome Pack  Interpreters If you need an interpreter for a meeting in Council this can be organised by the staff member you will be meeting with. It is important that you tell staff as soon as possible so that the interpreter can be booked for your appointment. The interpreter will then come to the meeting and interpret your discussions with the Council staff member. If an interpreter is not available to attend your appointment, a telephone interpreter will be used. The interpreting service is free of charge.

 Derry City Council Welcome Pack Key Services Provided by Derry City Council Airport (City Of Derry) Building Regulations (Information and Advice) Cemeteries Community Development Community Safety Partnership Corporate Management Cycle Paths/Walkways District Policing Partnership District Registration of Births, Deaths and Marriages Economic Development Elections Energy Efficient Schemes Enforcement Entertainment Licences Environmental Health - Food Control/Infectious Diseases Team - Health and Safety/Consumer Safety Team Pollution Control Team Public Health Protection Team Festivals and Events Financial Services Grounds Maintenance Heritage and Museum Services Inspection of Building Work Insurance and Risk Management Legal Services Leisure Centres Licensing and Regulatory Functions Lisahally Livestock Market Marketing and Communications North West Region Cross Border Group Parks and Open Spaces Performing Arts

Derry City Council Welcome Pack  Personnel Services Property Certificates Refuse Collection Regularisation Certificate Street Cleansing Street Furniture Street Name and Property Numbering Travelling People Sites Treasury Management Visual Arts Waste Disposal/Landfill Management Waste Management Strategy

You can get details of any of these services by contacting the Council Offices on tel: 028 71 365151

10 Derry City Council Welcome Pack Health and Social Services

Health and Social Services in 2 Once you have filled in Northern Ireland are generally the form you must take free, which means that you do it to the doctors’ practice not have to pay to see a doctor (also known as the General nor do you need your own Practitioner or GP) that you health insurance. wish to sign up with. There are over 350 GP practices in To get services you have to do Northern Ireland. Lists of all two things: practices are available from: 1 Sign up with the Health and Social Services in Northern • Central Services Agency Ireland • Online at www.n-i.nhs.uk • Post offices To do this you need to fill in • Citizen Advice Bureaus an application form. It is called • Your local Health and Social the HS22X form and can be Services Board got from any doctor’s practice or from the Central Services • Your local Health and Social Agency (CSA), who look after Services Trusts your registration. Their contact • Your local Health and Social details are: Services Council

Central Services Agency If the doctors’ practice agrees 2 Franklin Street to take you on, they will take your application form and send BT2 8DQ it on to the Central Services Tel: 028 9032 4431 Agency for you. You will then receive a medical card issued by the Central Services Agency.

Derry City Council Welcome Pack 11 Your medical card is free and About your GP is an important document; The GP is responsible for it entitles you to get a whole looking after your health needs. range of services. They will decide whether you need any other health services There is one basic condition (for example maternity care, that you will need to meet: mental health care and so on) you need to be resident in the and, if so, your GP will make UK for a settled purpose. This all necessary arrangements. means that you must plan to Your GP will also decide what stay in the UK for at least six medicines you need. months. If you are seeking asylum in the UK you are also You are entitled to treatment qualified to apply. You will be from one of the GPs at the asked to attach evidence that practice where you are you have made an application registered. You have no for asylum to the Immigration automatic right to see a Service. particular GP, although you have the right to ask to be treated by a doctor of your own gender.

You must make an appointment to see a GP, by contacting the practice – by telephone, or by calling in to the practice.

12 Derry City Council Welcome Pack Medication/ If you are on a low income, you may not have to pay, but this Prescription is not automatic – you must If a GP decides you need apply by filling in form HC1 in medication, they will give your local Social Security Office. you a prescription, which you would then take to any chemist The pharmacist (chemist) or pharmacy to collect the is an expert in medicines medication. Without it your and how they work. The pharmacist cannot give you pharmacist does not just give medicines, except for some you medicines but he/she can very simple medicines such as also offer advice on many other painkillers, which you can also minor health problems. get in supermarkets and other stores. Medicines dispensed with a prescription all cost the same (around £6.50). However, you do not have to pay if:

• you are under 16 years old • you are under 19 and in full-time education • you or your partner are getting certain benefits • you are pregnant or have given birth in the last 12 months

Derry City Council Welcome Pack 13 Emergency Services Hospitals All out of hours centres will Hospitals are open 24 hours a provide medical or other day and provide services such treatment in an emergency, as: even if you are not registered • Accident & Emergency with them. Services - providing emergency treatment In a serious accident or • In-patient Services - emergency, you should go to perform operations or the Accident and Emergency provide treatment, patients Department of a hospital, or stay in hospital for one telephone 999 and ask for night or more an ambulance. You will be • Day Services - perform small asked details regarding your operations and discharge name, your location and what patients home on the same your medical problem is. An day ambulance will be sent to • Out-patients Services take you to hospital as soon as - appointments with possible. There is no charge for specialist doctors in a range this service. of clinical specialities

If you live in the Derry area Altnagelvin Hospital is your local hospital:

Altnagelvin Hospital Glenshane Road, Derry Tel: 028 7134 5171

14 Derry City Council Welcome Pack Dentists Interpreters If you are looking for dental If you need an interpreter for treatment you have to sign up your appointment this can with a dentist first. To sign up be organised by the health with a dentist you must have a service you intend to use. It is Medical Card. You should check important that you tell staff as that the dentist you contact soon as possible so that the would treat you on the public interpreter can be booked for health service (HPSS). You may your appointment. have to pay for some dental services. The interpreter will then come to the appointment To choose your dentist you can and interpret your discussions obtain lists of dentists from with the health care staff. If an the same organisations, which interpreter is not available to keep lists of GP practices: attend your appointment, a • Central Services Agency telephone interpreter will be • online at www.n-i.nhs.uk used. • post offices In an emergency, you should • Citizen Advice Bureaus ask for an interpreter as soon as • your local Health and Social possible, although there may Services Board be a short delay before they • your local Health and Social arrive. At first the service may Services Trusts use a telephone interpreter. • your local Health and Social Then if you need one, they Services Council will arrange for an on-site interpreter to come in person. The interpreting service is free of charge.

Derry City Council Welcome Pack 15 Housing

How do I apply for housing? One single application form will allow you to be considered by all social landlords who have housing in the areas in which you want to live. You can get the General Housing Application Form from the Housing Executive’s website www.nihe.gov.uk or you can get one from your local Housing Executive District Office.

The Form must be completed, signed and returned to the Housing Executive with proof of your identity, either your passport or National Identity Card. There are some decisions you must make including where you want to live. There are three District Offices in the City and they are at:

Location Opening Hours 14 Collon Terrace, Monday – Friday 9.30am – 4.00pm Londonderry BT48 7QP Thursday – 9.30am – 12.30noon Tel: 028 7137 3683 Ulster Bank Buildings, Waterloo Place Monday – Friday 9.30 am – 4.00 pm Londonderry BT48 6BS Thursday – 9.30 am – 12.30pm Tel: 028 7126 6227 2 Glendermott Road, Waterside Monday – Friday 9.30am - 4.00pm Londonderry BT47 1AU Thursday – 9.30am - 12.30pm Tel: 028 7131 1490

16 Derry City Council Welcome Pack What happens next? What should I do if I You will receive confirmation feel I am homeless? that your application has If you have no home or are in been received and you danger of losing your home will be visited where you you should go to your local currently live by a Officer Housing Executive District from the Housing Executive. Office or contact the Homeless The Housing Executive can Advice Centre 32-36 Great provide a language line or Victoria Street, Belfast, BT2 7BA other interpretation services to Tel: 028 9031 7000. communicate with you in other languages during the interview The level of help the Housing if requested. Executive can give you depends on whether you This Officer will talk to you are entitled to help and your about your circumstances, particular circumstances. The work out if you can get social help may range from advice rented housing in Northern and assistance, to providing Ireland, and decide what temporary accommodation to your particular needs are for permanent accommodation. If housing. you become homeless, or are at risk of becoming homeless when Housing Executive offices are closed or during holiday periods, a telephone referral service is available at the following number Tel: 028 7134 5171.

Derry City Council Welcome Pack 17 Employment and Training

Work Permits National Insurance (NI) Before starting work jobseekers Number Processing from outside the European Centre Economic Area (EEA) are required to have a work In order to work in Northern permit. Nationals from the 8 Ireland you will need a National of the 10 Accession Countries Insurance Number, which is (i.e. Czech Republic, Hungary, personal to you and no one Latvia, Lithuania, Slovenia, else should use this number. Slovakia, Estonia, Cyprus and Malta and Poland) are legally The Social Security Agency required to sign up with the provides a National Insurance Home Office within 1 month allocation service on behalf of of starting work – under the the Inland Revenue. Workers Registration Scheme –an application form can be You can apply for a National got from Insurance Number (NINO) at www.workingintheuk.org or the National Insurance Number by telephoning 087 0521 0224. processing centre based at Lisnagelvin Jobs and Benefits Members from Cyprus or Malta Office (JBO). are not required to sign up. Contact Details: Lisnagelvin JBO 2 Crescent Road Londonderry BT47 2NJ Tel: 028 7131 9392 028 7131 9353

18 Derry City Council Welcome Pack This Office carries out the Services Provided following services: Staff will help you to get work • Process applications or improve your chances of for National Insurance getting work by: numbers. • Giving you details of job • Carry out “Evidence of opportunities identity” interviews. • Giving you information and • Arrange Interpreters if advice: required. - To help you find a job; and • Allocate National Insurance - On training and Numbers. preparation-for-work programmes. If you work in the United • Providing information and Kingdom, you must advice to the public on pay National Insurance the range of social security contributions. benefits and other services.

• Assisting you to fill in our Jobs and Benefits forms and make a claim for Office - Foyle and social security benefits if Lisnagelvin you need us to. • Dealing with your claim for The Jobs & Benefits offices social security and pay your (JBO) deliver services to people benefits. looking for work, claiming benefits or both.

The main business is to help people into paid work, help employers fill their vacancies and assess and pay Social Security Benefits.

Derry City Council Welcome Pack 19 You can access our services by Lisnagelvin Jobs and calling in or telephone the Jobs Benefits Office & Benefits office. 2 Crescent Road Waterside Foyle Jobs and Benefits Office Derry Crown Buildings BT47 2NJ Asylum Road Tel: 028 7131 9375 Derry BT48 7EA You can access our websites at Tel: 028 7127 6500 www.dsdni.gov.uk www.jobscentrenline.com

Information is available on our website in the following languages:

Arabic Chinese Latvian Lithuanian Polish Portuguese Spanish

20 Derry City Council Welcome Pack Conversion of Finding out about converting qualifications qualifications. You can contact NARIC at: Individuals who need to Qualifications & Skills Division establish UK equivalencies UK NARIC of academic qualifications in Oriel House order to apply for a specific Oriel Road job should be referred to Cheltenham the National Recognition Glos GL50 1XP Information Centre for the Tel: +44 (0) 870 990 4088 , (the UK FAX: +44 (0) 870 990 1560 NARIC). Email: [email protected] You can also access NARIC NARIC compare international information on the Internet at: qualifications from 183 www.naric.org.uk countries worldwide and give them the equivalent UK qualification status. This • On the homepage click on service can however be ‘choose the right service’. accessed through the Internet, • Look up the ‘Standard but it is not free. If you want Evaluation Service’ (10-15 to have your qualifications working days). converted you will need to pay • There is also a ‘Fast Track for it. Service’, which can deliver in 48 hours, but it will cost NARIC are also able to work more. for organisations such as • To find out about Universities, embassies, translating qualifications government departments, as well as converting them professional bodies and click on ‘Translation Waiver recruitment and employment Scheme’. services.

Derry City Council Welcome Pack 21 NARIC can also provide a language translation service for qualifications written in the following languages: Bulgarian, Catalan, Chinese, Danish, French, German, Italian, Norwegian, Spanish, Swedish, Russian

If your qualifications are written in a different language you may need to have them translated into English by an officially qualified translator before you can have the qualifications converted into their UK equivalent.

22 Derry City Council Welcome Pack Education

In-school Support for • Advise you on how best you Ethnic Minority Pupils can support your children at home Inclusion, Access and Achievement are the stated • Support parents who goals of the Ethnic Minority wish to find out more Achievement Service within the information for themselves Western Education and Library and their children Board. Attendance at Primary school We: is compulsory for all children in • Advise schools on the best the year when they reach their schooling for your child 5th birthday between the 2nd July one year and 1st July the • Assess your child’s needs following year. • Plan individual support programmes for your child For further information contact together with the school. Advisory Officer for Ethnic • Check your child’s progress Minority Achievement at the • Help with communication North West Teachers’ Centre, between you and the Tel: 028 7186 1116. school • Work with other educational practitioners • Seek the views of parents

Derry City Council Welcome Pack 23 Pre-School Education In Attendance Derry City Council Area In Nursery schools and Primary schools attendance can vary Free Pre-School Places from two and half hours to are available in: four and half hours daily, five • Nursery Schools. days per week. In the voluntary • Primary schools with a sector attendance is usually for nursery class. three hours daily, five days per week. • Voluntary and private playgroups that have pre- school places funded by the Age Qualification Western Education & Library The target group is children Board Pre-School Advisory who are aged three before Group. 2nd July of the year they start • Private day nurseries that Nursery school. If there are have pre-school places still places available younger funded by Pre-School children may be admitted to Advisory Group. nursery schools or classes.

A child is entitled to ONE free Applying For A Place place in a school, playgroup or There is an advice booklet and day nursery. application form for parents. They can be obtained from a Many voluntary, private pre-school provider or from playgroups and private day Western Education & Library nurseries may also have Board, 1 Hospital Road, Omagh, fee-paying places available to BT79 0AW (Tel: 028 8241 1458) pre-school children. or click onto website [email protected].

24 Derry City Council Welcome Pack Post-Primary Education in the Derry City Council Children start Post Primary Area. You can get details of School in the year of their their prospectus and course 12th birthday and spend 5-7 application forms from: years there. It is compulsory to attend school until aged University of Ulster Magee 16 (Year 12) when GCSE Campus examinations are taken. At 16 Northland Road young people may leave school Derry to start work, attend a College BT48 7JL of Further Education to study Tel: 028 71371371 other courses or continue in www.ulst.ac.uk school. North West Institute of Further Pupils who stay at school and Higher Education until they are 18 will take Strand Road 3 or 4 subjects. They take Derry examinations at different times BT48 7BY during years 13 and 14. These Tel: 028 71276000 examinations are called AS and www.nwifhe.ac.uk A level or NVQ and lead on to University or Further Education New full-time students can get Colleges. loans, grants and bursaries to help with tuition fees and living For further information contact costs. These help you study Advisory Officer for Ethnic first, and pay back when you’re Minority Achievement at the earning. For more details on North West Teachers’ Centre, this please contact the above telephone 028 7186 1116. named colleges or log on to: www.direct.gov.uk and go to the ‘Education and Learning’ Third Level Education section. There are two main providers of third level education Derry City Council Welcome Pack 25 Library Services

It is free to join a library. You just need proof of name and address e.g. utility bill or driving licence. All libraries have computers for the public to use. Internet use is free to members.

Books are available in the following languages: Chinese (Mainland and Hong Kong), Polish, Hungarian, Lithuanian, Russian, and Hindi. There is also a wide selection of books available in English, for all ages. DVD’s are available at a cost of £1.50 per week.

Libraries

Central Library Days Opening Times 35 Foyle Street Monday 8.30 - 8.00 Derry Tuesday 8.30 - 5.30 BT48 6AL Wednesday 8.30 - 5.30 Tel: 028 7127 2300 Thursday 8.30 - 8.00 Fax: 028 7126 9084 Friday 8.30 - 5.30 Saturday 9.15 - 5.00

Waterside Library Days Opening Times 23 Glendermott Road Monday 9.15 - 7.30 Waterside Londonderry Tuesday 9.15 - 5.30 BT47 6BG Wednesday 9.15 - 7.30 Tel: 028 7134 2963 Thursday 9.15 - 5.30 Fax: 028 7131 8283 Friday CLOSED Email: Saturday 9.15 - 1.00 Waterside.library@ni- libraries.net

26 Derry City Council Welcome Pack Shantallow Branch Library Days Opening Times 92 Racecourse Road Monday 10.00 - 5.30 Londonderry Tuesday 10.00 - 7.30 BT48 8DA Wednesday CLOSED Tel: 028 7135 4185 Thursday 10.00 - 7.30 Fax: 028 7135 4122 Friday 10.00 - 5.30 Email: Saturday 9.15 - 1.00 Shantallow.library@ni- libraries.net

Creggan Branch Library Days Opening Times 59 Central Drive Monday 1.00 - 7.30 Creggan Estate Tuesday 10.00 - 1.00 2.00 - 5.30 Londonderry Wednesday 10.00 - 1.00 2.00 - 5.30 BT48 9QH Thursday CLOSED Tel: 028 7126 6168 Friday 10.00 - 1.00 2.00 - 5.30 Fax: 028 7130 8939 Saturday 9.00 - 1.00 Email: Creggan.library@ni- libraries.net

Strathfoyle Library Days Opening Times 22 Temple Road Monday 2.00 - 7.30 Tuesday 10.30 - 1.00 2.00 - 5.30 Londonderry Wednesday CLOSED BT47 6TJ Thursday 10.30 - 1.00 2.00 - 5.30 Tel: 028 7186 0385 Friday 10.30 - 1.00 2.00 - 5.30 Fax: 028 7186 0385 Saturday CLOSED Email: Strathfoyle. [email protected]

Derry City Council Welcome Pack 27 Finance

Money Transfers Western Union is the most commonly used money transfer service that allows you to easily send or transfer money between your own accounts, as well as to others like friends or family.

Western Union Agent locations provide money transfer service to their customers on behalf of Western Union. The agent locations in Derry are:

Gallagher Travel Opening Hours 167 Spencer Rd, Derry, Monday - Friday 9.00am - 5.00pm BT47 11AH Saturday 9.30am - 1.00pm Tel: 028 7134 1715 Gallagher Travel Opening Hours 14 Strand Rd, Derry, BT48 7AB Monday - Friday 9.00am - 5.00pm Tel: 028 7126 1226 Saturday 9.30am - 1.00pm

Other Financial Institutions Post Office Opening Hours Head Office Custom House Street Monday 8.30am - 5.30pm, Tel: 08457 223344 Tuesday - Friday 9.00am - 5.30pm Fax: 028 7126 6986 Saturday 9.00am - 12.30pm

Banks and Building Societies In general banks are normally open: Monday - Friday 9.30am - 4.30pm Building societies are normally open: Monday - Friday 9.00am – 5.00pm Saturday 9.00am – 12.00noon 28 Derry City Council Welcome Pack Police Service of Northern Ireland The Police Service in Foyle 999 District Command Unit is Used for EMERGENCY situations committed to providing a where there is a danger to quality service for all members life, a threat of violence or a of the community by reducing serious crime in progress. crime, reducing the fear of crime and tackling anti-social 0845 600 8000 behaviour. Used for NON EMERGENCY contact The Police Service operates 24 hours a day from two police 028 7136 7337 stations in the city, and you can If you already know the name contact us by either writing to; of the officer or the department you wish to speak to. Strand Road PSNI 81a Strand Road By e-mail: Londonderry [email protected] BT48 7AA. In the event of a racist or Or homophobic incident, that is Waterside PSNI any incident where the victim 51 Richill Park or any other person believes Londonderry it to be racist or homophobic, BT47 5QZ. contact the police and an officer will be appointed to investigate the case.

Derry City Council Welcome Pack 29 Within Foyle DCU we have a Minority Liaison Officer who will provide a follow up service to any complaint you have made or any incident you may have been involved in. They will explain police powers and procedures to you, and can help you to access other police services. They will ensure that your complaint is being satisfactorily investigated and that you are kept informed of any developments. The service is completely confidential.

Each police station within the Foyle area has access to the National Interpreter Service by means of dedicated dual handset telephones. Your language will not be a barrier.

30 Derry City Council Welcome Pack Driver Vehicle and Licensing (Northern Ireland) Driving In Northern How To Exchange Your Ireland (NI) As A New Licence For A Northern Resident Ireland Licence All drivers must meet British To exchange your licence minimum age requirements, for a full NI one, you should that is: complete a DL1 application • 17 years for cars and form and return it to Driver motorcycles Vehicle and Licensing Agency • 18 years for medium sized (DVLNI), Driver Licensing vehicles Division, County Hall, • 21 years for large lorries and Castlerock Road, Coleraine, buses BT51 3TB, with your licence and the correct fee - Details of all costs are on the back of DL1 This information is contained Application Form. on the back page of the DL1 application form. This is the You will be required to show form you must fill out to apply your passport as proof of your for a driving licence. These identity and in some cases you are available from most Post must show proof that you live Offices, here. Local Vehicle Licensing Office Orchard House If the licence being exchanged 40 Foyle Street is vocational, and the original Derry was issued in one of the or countries listed below you directly from Driver Vehicle and need only give a medical report Licensing Agency (DVLNI) by form (DLM1) if, on exchange, calling 0845 402 4000. you are 45 years of age or over. Derry City Council Welcome Pack 31 This applies even if your vocational licence is still current. DLM1 medical forms are available from either Local Vehicle Licensing Office, Orchard House, 40 Foyle Street, Derry, Drive Vehicle and Testing Agency Offices or directly from DVLNI by calling 08454024000.

• Austria • Luxembourg • Liechtenstein • Belgium • Malta • Norway • Czech • Netherlands • Singapore Republic • Poland • Australia • Denmark • Portugal • Barbados • Estonia • Republic of • British Virgin • Finland Cyprus Islands • France • Slovenia • Hong Kong • Germany • Slovakia • Japan • Greece • Spain • New Zealand • Hungary • Sweden • Switzerland • Ireland • United • Zimbabwe • Italy Kingdom • Malta • Latvia • Iceland • Lithuania

Your Vehicle On The Road Before you take a motor vehicle on the public road, it must be • Registered, • Currently licensed • Covered by a valid test certificate (if applicable).

32 Derry City Council Welcome Pack You must: • Be licensed to drive and • Have valid insurance covering your use of the vehicle. • Have minimum 3rd Party Insurance cover for the vehicle you are driving - Any insurance company will give you advice on this.

Driving without insurance is an offence.

For further information on how to register and licence your vehicle can be found in the leaflet “V100 (NI) Registering and Licensing Your Motor Vehicle” which is available from Local Vehicle Licensing Office, Orchard House, 40 Foyle Street, Derry, DVTA Offices or directly from Drive Vehicle and Testing Agency by calling 0845402400 or visiting their website www.dvlni.gov.uk

Derry City Council Welcome Pack 33 Community Groups and Advice Organisations The Derry City Council area has Derry Travellers Support a very active community and Group voluntary sector. Ballyarnett Park, 141 Racecourse Road, The following are some key Derry, BT488NG organisations that work Tel: 028 7135 9340 specifically with ethnic minority groups: SEEDS (a multi-cultural and migrant support group) Sai Pak - Chinese Welfare One World Centre, Association, 7 – 15 Foyle Street, Derry 2F Ebrington Centre, Tel: 028 7137 0989 Glendermott Road, Waterside, [email protected] Derry, BT47 6BG Tel: 028 7128 8858 Foyle Language School e-mail: [email protected] 7 – 15 Foyle Street, Derry Tel: 028 7 37 1535 Sikh Cultural Centre 12 Colby Avenue, Derry, African and Caribbean BT48 8PF Association of Foyle Tel: 028 7135 9095 [email protected] or [email protected] Polish Welfare Association Mobile Number : 07922317860 [email protected] Tel: 079 3353 3453

34 Derry City Council Welcome Pack Multi-Cultural Mothers Club NICEM (Northern Ireland The Women’s Centre, Council for Ethnic Minorities) 5 Guildhall Square, Derry, 24-31 Shaftesbury Square, BT48 6BB Belfast, BT2 7DB margaretlogue@womencentre. www.nicem.org.uk co.uk Tel: 028 9023 8645 Tel: 028 7126 7672 Punjabi Cultural Association North West Centre for Tel: 028 7126 4779 Learning and Development (migrant support) Unit 3, Hyde Business Park, Pennyburn Industrial Estate, Derry, BT48 OLU [email protected] Tel: 028 7128 6201

Derry City Council Welcome Pack 35 Citizens Advice Bureau Citizens Advice Bureau aims to ensure that individuals do not suffer through not knowing what their rights and responsibilities are or not knowing what services are available to them. The Citizens Advice Bureau also helps people to express their needs effectively, and provides a free, fair, and confidential service of information, guidance and support to all.

Cityside office: Opening Hours Embassy Court, Monday–Thursday 3 Strand Road, 10.00am - 4.00pm L’Derry BT48 7BH Friday Tel: 028 7136 2444 10.00am – 3.30pm E-mail: [email protected] Web: www.citizenadvice.co.uk

Waterside Office: Opening Hours 121 Spencer Road, Mon–Thurs Waterside 10.00am - 4.00pm L’Derry BT47 6AE Friday Tel: 028 7134 2536 10.00am – 3.30pm E-mail: [email protected] Web: www.citizenadvice.co.uk

36 Derry City Council Welcome Pack Advice Services Provision In addition to the services provided by the Citizens Advice Bureau, there are four other Advice Services Providers in the Derry City Council area, contact details as follows: -

Dove House Community Trust 32 Meenan Square, Derry, Tel: 028 7126 9327 BT48 9EX

Galliagh Integrated Advice Service Tel: 028 7135 7052 55 Fergleen Park 028 7135 9990 Galliagh, Derry, BT48

Rosemount and District Welfare Rights Group Rosemount Resource Centre Tel: 028 7128 2829 1a Westway, Creggan , Derry, BT48 9NT

Carnhill Resource Centre Racecourse Road Carnhill Tel: 028 7135 2832 Derry BT48 8BA

Derry City Council Welcome Pack 37 Faith Communities

There is a wide range of religious services available in the local area. This is not a complete list but will provide some contacts.

Churches Voluntary Work Northern Ireland Interfaith Bureau Forum 22 Bishop Street 37 Church Street Derry Warrenpoint BT34 3HN BT486PP Tel: 028 7127 017 Tel: 028 4175 4777 E-mail: [email protected]

Baptist Church Catholic Richill Park St. Eugene’s Cathedral Derry Francis St. Tel: 027 7134 7028 Derry Tel: 028 7126 2894

Church of Ireland Cornerstone Christian St. Columb’s Cathedral Fellowship London Street 92 Templegrove Derry Derry Tel: 028 7126 7313 Tel: 028 7136 0444 www.ireland.anglican.org E-mail: [email protected]

38 Derry City Council Welcome Pack Derry-Donegal Christian First Derry Presbyterian Fellowship Church 9 Northland Road, c/o Carrowreagh Park, Derry Tel: 028 7136 1795 Tel: 028 7126 1550 www.presbyterianireland.org

Methodist Church Salvation Army Carlisle Road The Citadel Derry Carlisle Road Tel: 028 7776 2300 Derry www.irishmethodist.org Tel: 028 7134 3921

Wellspring Celtic Christian Apostolic Church Community (Pentecostal) Meenan Square, Derry Irish Street, Waterside, Derry Tel: 028 7137 3842 Tel: 028 7137 3842 e mail:phelimnic@freenet. co.uk

Bahai Buddhist Baha’i Centre, Ven.Lobsang Wangchuk 5 Clarendon Street, Buddhist Community (Sanga) Derry Derry Tel: 028 7131 1072 Tel: 028 7128 2881 Mobile : 07724425306

Church of Latter Day Saints Hare Krishna (Mormon) Hare Krishna Temple Racecourse Road 140 Upper Dunmurry Lane Derry Belfast, BT17 0HE Tel: 028 7135 0179 Tel: 028 9062 530

Derry City Council Welcome Pack 39 Hindu Islam NI Indian Cultural Centre Belfast Islamic Centre 86 Clifton Street 38 Wellington Park Belfast Belfast BT13 1AB BT9 6DN Tel: 028 9024 9746 Tel: 028 9066 4465

Other Islamic Contacts NI Muslim Family Association www.nimfa.co.uk Islamic Culture Centre 02825650834

Jehovah’s Witness Jewish 73 Knockwellan Park Belfast Synagogue Londonderry 49 Somerton Road Tel: 028 7134 11328 Belfast, BT15 3LH. Tel: 028 9077 5013

Seventh Day Adventist Sikh Church Sikh Cultural Centre 58 Prehen Road 12 Colby Avenue Waterside Derry Derry BT48 8PF Tel: 028 7134 2037 Tel: 028 7135 9095

40 Derry City Council Welcome Pack Christian Orthodox The following contacts in the Republic of Ireland may be able to provide localised contacts.

Greek Orthodox 00353 18474956 Father Ireneu-Ioan Craciun Coptic 00353 12864834 Father Athanasius Romanian 00353 16334475 Father Calin Popovici Russian 00353 879845907 Father George Zavershinsky

Derry City Council Welcome Pack 41 Foreign Embassies

Chinese Embassy 49-51 Portland Place Tel: 020 7299 4049 London W1B 1JL

Embassy of Czech Tel: (+44) 20 7243 7913 Republic Fax: (+44) 20 7727 7939 in United Kingdom Web Site: www.czechembassy. 26, Kensington Palace org.uk Gardens Email: oeu.london@embassy. W8 4QY mzv.cz London

Embassy of Hungary Tel: 0870 005 6721 in United Kingdom or 0207 235 5218 35B Eaton Place Fax: (020) 7823 1348 SW1X 8BY Web: www.huemblon.org.uk London Email:[email protected] (Monday to Friday 9.30am to 12.00 noon)

Consulate General of India Tel: (+44) 131 229 2144 Edinburgh Fax: (+44) 131 229 2155 17 Rutland Square Email: [email protected]. Edinburgh co.uk EH1 2BB

42 Derry City Council Welcome Pack High Commission of Tel: 020 7379 6242 Night line India (operational outside office in London, hours) United Kingdom India House Web: www.hcilondon.org Aldwych, Email: mailsoction@hicomind. London domon.co.uk WC2B 4NA Main switchboard (during office hours): 020 7836 8484 (please ask for the relevant Department/Person but please note that Visa enquiries are not entertained on this number.)

Malaysian High Commission 45 Belgrave Square, Tel: 0870 005 6957 London SW1X 8QT

Embassy of the Philippines Tel: 020 7937 1600 in London, Great Britain & Fax: 020 7937 2925 Northern Ireland Web: www.philemb.co.uk 9-a Palace Green, Email: [email protected] London W8 4QE

Derry City Council Welcome Pack 43 Consulate of Poland in Sheffield, United Tel & Fax (overseas) Kingdom 00 44 114 276 6513 4 Palmerston Road Web: Sheffield www.shef.ac.uk/uni/projects/pc S10 2TE

Embassy of Poland Tel: 020 7580 4324 in London, Great Britain Web: http://home.btclick.com/ 47 Portland Place polishembassy/ London Monday to Friday from W1B 1JH 8.30 am to 4.30 pm

Embassy of Portugal Fax: 020 7908 7580 in London, Great Britain Web: and Northern Ireland http://www.portembassy.gla. 98 Portland Place ac.uk London Email: W1B 1ET [email protected]. uk

Embassy for the Russian Federation Tel: +44 171 229-3628, to the U.K. 229 2666, 229 7281 5 Kensington Palace Fax: +44 171 727-8625 Gardens Web: http://www.russialink. London org.uk/embassy/visa_contact. W8 4QS htm#England Email: dom.harhouse1@ (Monday to Friday from harhouse1.demon.co.uk 9.00am to 11.30am)

44 Derry City Council Welcome Pack Embassy of Slovakia Tel: +44 (0) 20 7313 6470, 7243 25 Kensington Palace 0803 Gardens Fax: +44 (0) 20 7313 6481 London W8 4QY Consular and Visa Information / Konzulárne a vízové informácie: [email protected]

Embassy e-mail: mail@ slovakembassy.co.uk

High Commission of South Africa Tel: +44 (0) 20 7451 7299 in London Fax: +44 (0) 20 7451 7283 United Kingdom Web : South Africa House www.southafricahouse.com Trafalgar Square Email: London [email protected] WC2N 5DP

The Consulate General for the Republic of Tel: 020 7591 6900 Turkey Fax: 0207 591 6911 in UK Web Site: www.turkconsulate- Rutland Lodge london.com Rutland Gardens Email: Knightsbridge turkishconsulate@btconnect. LONDON com SW7 1BW

Derry City Council Welcome Pack 45 Embassy of the Republic of Turkey in London Tel: 020 7393 0202 United Kingdom Fax: 020 7393 0066 43 Belgrave Square London SW1X 8PA

46 Derry City Council Welcome Pack Transport

Air Services Bus and Coach . Services Airport Rd, Eglinton BT47 3GY Tel: 028 7181 0784 Airporter Fax: 028 7181 1426 AIRPORTER is a private coach Email: company located in Derry, [email protected] Northern Ireland, operating a Web: daily scheduled coach service www.cityofderryairport.com between the Belfast Airports, Derry City and Letterkenny. Regional Airport for the North Further details are available by West of Ireland with services contacting: to London-Stansted, Glasgow, Manchester, Birmingham, The Airporter Liverpool, Nottingham and Quayside Shopping Centre Dublin and connections to Strand Road Europe, North America and Derry. BT48 7PX worldwide. The Airport is Tel: 028 7126 9996 serviced by Translink Service Email: [email protected] No.143. (All services operate Web: www.airporter.co.uk from Translink depot, Foyle Street Tel: 028 7126 2261) Translink Foyle Street, Derry Tel: (028) 71 262261

Derry City Council Welcome Pack 47 Bus Eireann Rail Services Bus Eireann provide the main Northern Ireland Railways (NIR) bus services from the Republic Waterside Station of Ireland to Londonderry. For Tel: 028 7134 2228 full details of all Bus Eireann Operates to Coleraine/ services please visit their Portrush/Ballymena// website on www.buseireann.ie Lisburn/Belfast A free bus service links both Lough Swilly Bus Company bus and railway stations Many parts of County Donegal are served by the Lough Swilly Bus Company. Details of their services can be obtained by telephoning their office at the Foyle Street station. Tel: 028 7126 2017

48 Derry City Council Welcome Pack