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SEptEMbEr/OctObEr 2012 Published by Rankin Publishing, Inc. MAGAZINE www.buslinemag.com IN THIS ISSUE Community Transit Serves Diverse Snohomish County

Feature photos courtesy of Community Transit In Washington State ...... 8 How These Motorcoach Companies Succeed By Taking Care Of Customers...... 22

Busline’s Buyers Guide To Bus Shelters & Street Furniture...... 39

Busline’s Buyers Guide To Engines & Transmissions...... 42

Busline RAPID RESPONSE...... Page 6 Vehicle Showcase INDUSTRY NEWS ...... Page 33 ON THE COVER: TRANSIT BUSES Washington’s Community Transit CEO Joyce Eleanor is shown with one 47 – 50 of the agency’s Enviro 500 double-decker buses produced by Alexander Dennis. See page 8. CONTENTS CALENDAR OF EVENTS EDITORIAL & CORPORATE OFFICES SEPTEMBER 2012 OCTOBER 2012 JANUARY 2013 September 13-16 October 14-17 January 5-9 Rankin Publishing Co., Inc. Virginia Motorcoach Assn./ National Conference American Bus Don Rankin and Linda Rankin, Publishers North Carolina Motorcoach On Rural Public And Intercity Association Marketplace 204 E. Main Street • P.O. Box 130 Assn. Joint Convention Bus Transportation Charlotte, NC Winston-Salem, NC Salt Lake City, UT Info: 800-283-2877 Arcola, IL 61910-0130, USA Info: 434-376-1150 / Info: 800-422-5228 Email: [email protected] 336-495-5970 January 19-23 Website: www.rankinpublishing.com October 26-30 United Motorcoach September 22-25 Taxicab, Limousine & Association / National (800) 598-8083 (U.S.) • (217) 268-4959 South Central Motorcoach Paratransit Association Tour Association Fax: (217) 268-4815 Assn. Annual Meeting Annual Convention & Co-located Conventions Lafayette, LA Trade Show Orlando, FL Info: 877-501-1878 Las Vegas, NV Info: 800-424-8262 Editorial: Harrell Kerkhoff, Editor Info: 301-984-5700 Rick Mullen, Associate Editor September 30 - MAY 2013 Design: David Opdyke October 3 NOVEMBER 2012 May 5-8 Reception: Sandy Pierce APTA Annual Meeting November 10-14 APTA Bus & Seattle, WA Canadian Urban Transit Paratransit Conference Info: 202-496-4800 Assoc. (CUTA) Fall Indianapolis, IN Advertising Conference & Trans-Expo Info: 202-496-4800 Contact Kevin Kennedy @ 623-434-8959 Quebec City, QC Info: 416-365-9800 Email: [email protected] Or Busline Magazine is published 6 times a year by Rankin Publishing, Inc., 204 E. Main, P.O. Box 130, Arcola, IL 61910-0130. Publisher Don Rankin @ 800-598-8083 assumes no liability whatsoever for content of any advertisement or editorial material contained herein. Copyright 2012 Rankin Publishing, Inc. All rights reserved. No part of this publication may be reproduced or transmitted in any form without written consent Fax: 217-268-4815 of Rankin Publishing, Inc. Subscription Rates in United States: 6 issues $25. Single Copy rate: $10 including postage/handling; Email: [email protected] Buyer’s Guide $15 including postage/handling. International rates: 6 issue annual Air Mail Subscription $60 U.S. dollars net

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Page 39 Page 42

Alexander Dennis ...... 47 Setra ...... 50 Motor Coach Industries ...... 48 New Flyer ...... 50 ABC Companies ...... 49

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Community Transit Serves Diverse Snohomish County In Washington State

By Harrell Kerkhoff The western part of Community our commuter service that operates on Busline Magazine Editor Transit’s service region includes a portion Interstate 5, which is a major north-south of Seattle’s metropolitan area and Puget corridor through the heart of the Seattle nohomish County, Washington — Sound, the latter of which serves as the metropolitan area. It’s an area that has like The Evergreen State itself — is agency’s western boundary. Its eastern become quite congested. Fortunately, I-5 Ssparsely populated throug - boundary is part of the Cascade Range. features HOV (high-occupancy vehicle) hout much of its eastern and Topography of Snohomish County lanes that make it nice for those people center regions, with a much includes saltwater beaches, rolling hills who use our bus service on this corridor.” larger urban-base concen- trated in the west. Providing It’s been necessary to cut our service by 37 percent key public transportation services for most of this diverse over the past 2 years due to recessionary times. county is the responsibility of Com - What is interesting is that our ridership has only munity Transit, an agency that takes pride in innovative programs and trans- declined about 4 percent over this time period. ” portation services. — Community Transit CEO Joyce Eleanor Through the use of modern technology and a fleet that includes 23 Enviro 500 dou- and rich river bottom farmlands in the west By The Numbers ble-decker buses from Alexander Dennis to dense forest and alpine wilderness in the Limited, Community Transit has enjoyed mountainous east. ommunity Transit began in 1976 in steady ridership numbers in the face of budg- “Due to our county’s unique geography, the wake of new state legislation et cutbacks and a sluggish area economy. we couldn’t possibly operate on a grid Cthat established a Public Tran - “Our agency was the first in the state of transportation system. Instead, we have sportation Benefit Area Corporation. This Washington to feature an all low-floor bus several different transfer points for our legislation allowed local voters to decide fleet, and the first to launch a Bus Rapid buses in place. Our county’s geography is on a sales tax proposal designed to help Transit (BRT) service which we call, ‘Swift,’” an interesting challenge, but people who fund local transit operations. Community Community Transit CEO Joyce Eleanor live and work here are used to this and Transit was the first agency in the state to said. “We were the second transit agency in have adjusted very well,” Eleanor said. benefit from such voter approval, accord- the nation, meanwhile, to put a fleet of double- “We are fortunate that people here support ing to Eleanor. decker buses into regular service.” and use public transportation, particularly “We started with 18 leased vehicles and

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Reach for the Sky… …with our new purpose-built open top tourist double deck

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Washington, also in Seattle. The only city in Snohomish County that maintains its own transit system is Everett, which is known as Everett Transit, although Community Transit does run some buses in this city as well. “We also operate, through a contract, 6 Sound Transit Regional Express bus routes,” Eleanor said. While Sound Transit, based in Seattle, oversees, plans and funds the operation and Among the Community Transit staff members are, left to right, Ana Shorb, accounting specialist; maintenance of its buses, it contracts serv- Maile Burnett, administrative clerk; and Renato Mendoza, payroll specialist. ices out to King County Metro, Pierce Transit and Community Transit. 7 bus routes within Snohomish County,” service agency that operates our paratransit “Community Transit had 9.7 million  she said. “Community Transit now has 220 service,” Eleanor said. overall passenger boardings in 2011 and full-size buses, 54 paratransit mini-buses Growth has been a big part of operated 14 million miles. Our service area and 396 van pool vans. Thirty of our buses Community Transit’s history. Starting with is large, with over 1,300 square miles. It are diesel-electric hybrids, while the rest of 7 communities, now citizens in every city goes from very rural to very urban areas,” the bus fleet runs on ultra-low-sulfur diesel in Snohomish County, except Everett, have Eleanor said. fuel.” voted to join the agency. Community Working with area businesses to help Community Transit operates local bus Transit’s Public Transportation Benefit them provide transportation for employees and van pool services; while its commuter Area has a population of nearly half a mil- is another important service provided by runs are operated by First Transit, a private lion people (498,815 in 2009). Community Transit. Under its award-win- provider of transit management and con- Community Transit provides bus service ning Transportation Demand Management tracting work. on 46 routes. This includes 26 local routes (TDM) program called “Curb the “First Transit does a very good job for within Snohomish County and 20 com- Congestion,” the transit agency has a con- us, as does Senior Services of Snohomish muter routes to downtown Seattle, in King tract in place with Snohomish County to County, which is a local nonprofit human County, and to the University of work with employers located on major

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transportation corridors. 1,600 bus stops.” buses quickly out on the streets for serv- “The main focus (of Curb the The agency’s BRT “Swift” line, mean- ice,” Eleanor said. Congestion) is to encourage people to use while, serves a 17-mile north/south route Community Transit also offers a alternative transportation as opposed to on busy Highway 99 between Everett and RideStore at the nearby Lynnwood (WA) Transit Center. This is a major hub where “Customer service is No. 1 at Community Transit. We are people can purchase fare media and/or ask a quality organization. During the painful process of questions about the various services pro- vided by the transit agency. cutting our budget, I kept telling our staff, ‘We are going to become a smaller agency, but we will not cut quality.’” A Double Tall To Go single-occupancy vehicle travel — Shoreline, WA. Buses traveling on certain ith close proximity to Seattle, whether it’s a bus, van, car pool, biking or parts of this BRT line receive signal prior- home of Starbucks Coffee and walking,” Eleanor said. ity, while there are also dedicated Business Wits “double tall” beverage size, The Curb the Congestion program Access and Transit (BAT) lanes on 10 of it should be of no surprise that double- recently earned second place in the nation- the route’s 17 miles — all designed to help decker buses now used in Community al Association for Commuter Trans - buses stay on schedule. Transit’s fleet are commonly known as portation (ACT) Marketing and Outreach: The transit agency’s two bus bases and “double talls.” Partnership Award competition. A goal of administration building are located in “We call these buses ‘double tall’ this program is to reduce traffic congestion Everett. This includes the Merrill Creek because we are near Seattle and its rela- on three specific corridors in Snohomish base, which is where Community Transit tionship with coffee. The term has been County. officials operate local service out of as well very well accepted by the public,” Eleanor “We work with all of the large employ- as commuter service to the University of said. ers in this area. It helps that Community Washington. There is also the Kasch Park There are currently 23 such double tall Transit currently has 22 park-and-ride lots base, responsible for the commuter service — otherwise known as double-decker with 6,635 parking spaces. This includes a that travels to downtown Seattle and the buses — specially built for Community parking garage that was opened a little contracted Sound Transit runs. Transit. The Enviro 500 double-deckers over a year ago that features 877 spaces,” “These facilities are very close to the I-5 were made by Alexander Dennis Ltd., the Eleanor said. “Community Transit also has corridor and are well located to get our same company that makes the famous

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(compared to articulated buses) when not in use, which is especially important at our Kasch Park operating base. It was getting very crowded at this facility,” she said. “The (double-deckers) also take less space compared to articulated buses when on the freeways, while holding more passengers. They can carry up to 79 passengers plus standees, while our articulated buses carry up to 60 passengers. Due to extra seating capacity, our double talls have been Helping to keep Community Transit’s bus fleet in good running shape are, left to right, Howard Evans, assigned to the most crowded trips to and day shift lead mechanic; Tom Peterson, journeyman mechanic; and Tony Ruggiero, parts journeyman. from downtown Seattle. “We have found operating costs are also London double-deckers. Community into operation last year and have been a lower with our double tall fleet, and these Transit’s decision to buy these buses hit with our drivers, mechanics and, espe- buses operate very well in the snow.” required the Scotland-based bus manufac- cially our customers,” Eleanor said. Officials at Community Transit previ- turer to contract with a plant in the United “Alexander Dennis officials were very ously leased one double-decker bus for a States so the buses would meet federal responsive and have developed a good year to see how it met the agency’s service “Buy America” standards, a requirement relationship with our agency.” demands. The end result was very good, for the federal stimulus money which “There was a big learning curve Eleanor explained. helped pay for the double-deckers. involved to get the double-decker program “Our riders have loved the double talls Community Transit’s bus purchase was in place, but this was to be expected,” from the beginning. When we had a ribbon the first Buy America-compliant double- Community Transit Strategic Planning cutting ceremony for our first (double- decker order for Alexander Dennis. and Grants Manager June DeVoll added. decker) 300 people showed up. “Despite the complexities and slight The agency’s double-decker buses are all Grandparents brought their grandchildren time delays involved in adapting a very used for commuter service to downtown just so they could board a double tall,” British product and process to America, Seattle. Eleanor said these vehicles have Eleanor said. “We now have a web page and the use of a new set of subcontractors brought many advantages. that lists where the double talls are going to from a different continent, the buses went “For example, they take up less space be every day. If a person wants to ride one

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of them, he/she can check the website and ed in Snohomish County,” Eleanor said. site showing people how to ride Swift, and see where to get on the bus. “Currently, expansion plans at Community how to use the ORCA (One Regional Card “Ridership is doing very well on these Transit have been placed on hold, but for All) smart card and other services,”   buses. They are becoming popular in other future plans include increasing our Swift Eleanor said. “Community Transit also ways as well, such as with marketing. In BRT offering. We would like to implement promotes its services through advertising fact, the local space available on United Way had “We are working on reducing the cost per rider our buses, at park-   one of our double because if we can succeed there, it enables us to offer and-ride lots and on talls in (an adver- bike lockers.” tising) wrap featur- more and better service for all of our customers.” Not all of this ing the organiza- available advertising tion’s campaign slogan, ‘Live United,’ BRT on our major east-west corridors. We space, however, is used for self-promotion. because these buses are so visible.” hope to some day connect this BRT expan- In fact, transit agency officials sell most of sion with park-and-ride lots, and eventual- the ad space found on Community Getting The Word Out ly, light rail. Transit’s buses to other entities in order to “We are trying to secure funding for an bring in extra revenue. espite recent service cutbacks that alternatives analysis regarding a second “We have also developed community resulted from a down local econo- Swift line. It’s a long process, which is partnerships to help us implement success- Dmy, officials at Community Transit good because currently we don’t have the ful programs. This includes sponsorships are busy planning for the day when local money to implement another line. This is with local businesses,” she said. sales tax revenues are on the rebound. included in our list of long-range goals. We For example, officials at Community Eleanor said it’s been comforting to see could also use another satellite facility to Transit helped develop a bike trail map for that ridership has not taken a sharp the north as our service area is so large.” the local area that was completely funded decrease despite the agency’s cutbacks. Despite current budgetary constraints, by sponsors. Transit agency employees also “It’s been necessary to cut our service by Community Transit’s marketing depart- work with organizers of local events, such 37 percent over the past 2 years due to ment has found creative ways to keep the as the Mukilteo Lighthouse Festival, where recessionary times. What is interesting is agency’s name at the forefront in the local Community Transit provides free rides, that our ridership has only declined about 4 areas it serves. This includes the use of thanks to funding from a local hospital. percent over this time period. I feel this social media and videos. Another important function of many shows that our service is very much need- “We have videos available on our web- local public transportation agencies is that

      

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of providing customer outreach programs. such as at the Comcast Arena in Everett. for our services.” This includes education for school children It’s at this arena that Community Transit Community Transit relies on the dedica- on how to ride a transit bus. At Community now has large wall murals where we high- tion and knowledge that its employees Transit, this type of service is called the light our services.” showcase on a daily basis. Eleanor said she School Transit Education Program (STEP). She added that the transit agency also is proud of the entire workforce, including It’s designed to be an entertaining and has its own super hero called “Oxy Gene,” its staff of drivers. informative presentation developed by who Eleanor said is a, “Defender of truth, “Our drivers are amazing. Whenever I Community Transit and shared, at no cost, justice and really clean air.” Oxy Gene is a go out into the public, I receive tremendous with those schools in Snohomish County. regular visitor at various community complements on how helpful and courte- ous our drivers are to “We have entered into a fuel hedge program which is similar to those they service,” she an insurance policy. We have put around $3 million into a reserve said. The current workforce fund to guard against a dramatic fuel increase. After that, our at Community Transit is fuel hedge program kicks in for added protection.” 521 people. This does not include those who work The demonstration focuses on the features events — again promoting the benefits of for the transit agency’s contractors. and benefits of using public transportation. using Community Transit’s services. “Our entire employee base has made the One of the important side benefits of “Customer service is No. 1 at agency a success. We are well known for participating in a school educational event Community Transit. We are a quality having very dedicated, high-quality peo- or local festival, of course, is that organization. During the painful process of ple,” Eleanor said. “Each employee is Community Transit’s name is in public cutting our budget, I kept telling our staff, properly trained. We also have a staff view in a very positive way. ‘We are going to become a smaller agency, development manager available to help our “Our marketing department is working but we will not cut quality,’” Eleanor said. other managers find additional training for really hard to come up with low cost ways “This is because we spent years building a employees when required. Just as impor- to continually market the agency,” Eleanor very good brand, and it doesn't take long to tant, in my mind, is that our employees said. “This includes trading the back page lose that brand quality. understand what Community Transit’s mis- of our Bus Plus book (featuring bus sched- “I feel every employee of ours knows we sion is, and what we are all working to ules and other agency information) for are all here for the customers. If it weren’t achieve. Our big goal is, ‘Think Transit some promotional opportunities elsewhere, for our customers, there would be no need First,’ which has really permeated the

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organization. Eleanor said there are signs the local nomic times for five years, however, it’s “It has been a difficult past few years economy is improving as sales tax rev- understandable that we are all still cau- because our vision, our mission and our enues are up slightly and the housing mar- tious.” goals have always been about growing ket in the area appears to be getting Community Transit Public Infor - the system, increasing ridership and stronger. New orders at The Boeing mation Officer Martin Munguia added being innovative. With the recent slow Company, which has a large manufacturing that agency officials, “Are looking forward economy and having to cut service, I facility in Everett, have also helped boost to the day when there is more capacity think we have gone through a period of the local economy. available at Community Transit, and we some confusion about what our true mis- “We are on budget at Community start growing our service at a faster pace.” sion really is, but we are stabilizing and Transit, and many areas of business are Eleanor added that new riders do contin- working on this focus. We are working getting better. We all anticipate, however, ue to seek Community Transit’s various on reducing the cost per rider because if that it’s going to be a long, slow recovery bus services. Many of these people are we can succeed there, it enables us to with the local economy,” Eleanor said. “I seeking ways to escape increased traffic offer more and better service for all of think everyone in our area is cautiously congestion and high gas prices. our customers.” optimistic. Having been through slow eco- “We see new riders with every wave of higher fuel costs. A lot of people who would not normally use the bus will try

one and find out it works pretty well for their travel needs,” she said. “From our own cost standpoint, however, we have been quite concerned about these same rising fuel costs. Therefore, we have entered into a fuel hedge program which is similar to an insurance policy. We have put around $3 million into a reserve fund to guard against a dramatic fuel increase. After that, our fuel hedge program kicks in for added protection.”

Technology Spurs Opportunities For Riders

ooking at what type of alternative- fuel vehicles will work best at LCommunity Transit in the future, along with other changes in technology, remain an important part of public trans- portation’s focus in Snohomish County. Most of the agency’s fleet of buses run on ultra-low-sulfur diesel fuel, while some are diesel-electric hybrids. “We are currently looking at data on the cost of operating with these different types of fuel,” Eleanor said. “We know that diesel-electric hybrid vehicles work very well on our commuter runs. For our local service, where there is a lot of stop- ping, it may be a different matter. This is the type of situation that we are currently evaluating.” Other forms of technology are also at the forefront of importance at Community Transit. For example, the agency is nearing implementation of automated passenger counting, automated stop announcements and GPS-based bus tracking, the latter of which will provide real time bus informa- tion. “This (bus tracking) is something our customers have been asking for during the past several years. We are quite excited and

Continued On Page 54 Page 20 BUSLINE September/October 2012

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ocated in Bloomington, IN, home of the main campus of Indiana University, GO Express Travel provides transporta- Ltion services anywhere in the United States and Canada. Headquartered about 60 miles south of the Indianapolis International Airport, the motorcoach company, originally known as Bloomington Shuttle, was founded 19 years ago. The company became part of the GO Airport Shuttle national chain in 2011. “We started as an airport shuttle company,” GO Express Travel Operations Manager Jill Webb said. “Today, we have a fleet of about 50 vehicles, ranging in size from sedans to 57-passenger motorcoaches.” In addition to its airport shuttle service, GO Express Travel also offers corporate shuttle and charter services. The company’s largest business segment has evolved from airport shuttle service to the charter business, Webb said. Operating charter service for area athletic teams is an important part of GO Express’ business. The company carries a large portion of Indiana University’s athletic teams as well as teams from Indiana University-Purdue University Indianapolis (IUPUI), Wabash College and DePauw University. GO Express became certified by the Transportation Safety Exchange (TSX) last year. The TSX investigates, reports and monitors the safety of motor carriers in North America. The company’s TSX certification is cru- cial as the NCAA (National Collegiate Athletic Association) requires its members to use TSX- certified carriers. “Most of our vehicles are under 2 years old,” Webb said. “Our motorcoaches are equipped with such amenities as satellite TV, DVD players, WiFi and restrooms.” By Rick Mullen, Busline Magazine Associate Editor Most of Go Express’ buses are also equipped with GPS and alert system tech- xecutives from four motorcoach companies of nology. “The alert system will send us informa- diverse geographical locations in the United States tion if a coach is having an engine or an air- Espoke with Busline Magazine recently sharing why conditioning issue, or if a bus has been their respective companies have been successful in the idling too long. It sends alerts to me, the owner of the company, and to our mechan- highly-competitive shuttle, tour and charter markets. ics. These alerts oftentimes help us prevent a more serious problem from happening. Making sure their customers are safe, well taken care This has been a really good system.” of, and return home happy are some of the keys these Go Express goes to great lengths to make industry professionals insist upon in their day-to-day sure its vehicles are not only well main- tained, but are also clean and attractive. operations. “As I have explained to our detailing staff many times, when one of our coaches pulls up to pick up a group, one of the most important places on the bus that must be clean is the first step,” Webb said. “If a group boards a coach and the stairwell is dirty, the rest of the bus could be spotless, but the dirty stairwell is all customers will see. “We could have the best office staff and the best drivers in the world, which I believe we have, but the only way we are going to gain repetitive business is to keep our buses ‘spit-shined,’ so to speak.” When it comes to marketing GO Express Travel of Bloomington,

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being a part of the national GO Airport Shuttle chain helps, Webb “When one of our coaches pulls up to pick up a group, one explained. of the most important places on the bus that must be “No matter where a person lives, he or she can go online and search clean is the first step. If a group boards a coach and the for Go Airport Shuttle and our stairwell is dirty, the rest of the bus could be spotless, name comes up,” Webb said. but the dirty stairwell is all customers will see.” The company’s TSX certification is also a valuable marketing tool, as — Operations Manager Jill Webb are the company’s vehicles. “I stress highly with our However, Webb explained that booking drivers that they are not charter services is best done by contacting operating their personal the company by phone rather than online. cars,” Webb said. “I tell This person-to-person contact allows GO them they are actually in a Express personnel to set pricing and to moving billboard for our establish personalized relationships with company. Our phone num- customers. ber and our name are dis- “We also like to go out and meet with played on the side and back charter customers, especially local ones,” of our coaches. I remind Webb said. “We like to put a face with the drivers that they must person we are going to talk with on the remember our vehicles are phone. We also like for them to see our extremely noticeable. I tell equipment. We will take our buses out and them, ‘You can’t do the nology on its coaches, GO Express uses a show them to customers. A lot of times, we ‘blend-in.’ state-of-the-art software system in-house will take three different sizes. “Many times our best marketing tool is to help with booking trips. The software “It is nice when we can put a face with ‘word-of-mouth.’ When customers have a system works best for booking the compa- the name of the person who calls in here. really good experience with us, they help ny’s Indianapolis airport shuttle, limousine With the athletic teams, it is usually the us get the next customer.” and SUV/sedan service trips, according to same people who are calling and making In addition to taking advantage of tech- Webb. these reservations.”

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The company’s professionally uni- in the parking lot. Drivers will be trained In discussing the challenges GO Express formed drivers also play a crucial role in on the interior amenities such as DVD faces to remain prosperous, dealing with customer service, as they are the ones who players, heat, air-conditioning, wipers, high fuel costs and attracting and keeping riders interact with the most. It is the dri- defrost, etc. They will learn how to take qualified drivers is high on the list, Webb ver’s job to make sure customers have a care of a bathroom. said. safe and enjoyable experience. “The driver and trainer will also spend a “We face many of the same problems as “A driver must be someone who is out- full day on the road. They will do every- other motorcoach companies,” Webb said. going and friendly. You don’t want people thing from interstate driving to country “However, we have grown considerably, who don’t like to speak or who don’t pres- road driving. When we book a charter, we which is good given the economy. ent themselves well,” Webb said. GO Express seeks driver “We like to meet with charter customers, candidates who have at least especially local ones. We like to put a face with the three to five years in the motor- person we are going to talk with on the phone. We also like coach or bus industry. The company’s drivers all have for them to see our equipment. We will take our buses out undergone extensive back- and show them to customers. A lot of times, we will take ground checks and have the three different sizes.” proper driver’s licenses to transport passengers. Webb checks a driver candidate’s motor vehicle are very careful about the roads on which “I have been with this company 13 years report (MVR), going back seven years. our bigger coaches travel. We don’t allow and we have really grown in the past 2 or 3 “When we hire a driver, the first couple them on anything other than pavement — years. I don’t see any signs of that slowing. of weeks is nothing but training time,” no gravel or dirt roads. Much of our success stems from the com- Webb said. “We train all our drivers on the “Once a new driver has finished the first pany culture we have nurtured. It is kind of airport shuttles that are local pickups here three days with our trainer, then the first like a small family here, even though we in Bloomington traveling to the few times they operate a larger coach an have around 100 employees. Furthermore, Indianapolis airport. For charter work, we experienced driver will ride along. We con- our drivers carry this attitude out there with have a trainer who will spend two to three stantly train drivers and conduct regular our passengers. days with a driver. safety meetings throughout their careers “Another aspect of our success has been “They will go over pre-trip inspections here.” our commitment to purchasing newer

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equipment. In the past few years we have watch what takes place on our premises. bought a lot of new buses, which has We are proud of our location. We are just helped our business tremendously.” 100 yards from exit 171 on I-75.” Contact: GO Express Travel, 3200 The company operates and maintains a Venture Blvd., Bloomington, IN 47404. fleet of nine modern motorcoaches with Phone: 812-332-6004; such amenities as DVDs and Toll Free: 800-589-6004. WiFi. Email: [email protected]. “We maintain our coaches Website: www.goexpresstravel.com. ourselves. We do whatever needs to be done,” Callahan ravel America, of Walton, KY, said. “We put an empha- has been serving the tri-state area of sis on preventive mainte- “You just don’t start a bus company TKentucky, Ohio and Indiana since nance to cut down on 1989. The charter company is located 20 expensive breakdowns and say, ‘This is the perfect way to miles south of Cincinnati, OH, just off on the road. We are market.’ There is never a perfect Interstate 75, one of the country’s main adding WiFi to most of way, but the best way is to deliver north-south thoroughfares, running from our fleet. College stu- Sault Ste. Marie in Michigan’s Upper dents and professionals what you promise.” Peninsula south to the Everglades in like being able to plug in — Bob Callahan, owner Florida. their laptops. It is a big The company was founded by Bob deal these days.” trained to maintain their buses.” Callahan, who had worked in charter sales As with most well-run motorcoach oper- Many times motorcoach companies for Greyhound for 29 years prior to launch- ations, Travel America stresses the impor- cooperate in helping one another maintain ing Travel America. tance of maintaining a clean and attractive their vehicles while on the road. Travel “We offer charter service for education- fleet. America drivers will oftentimes stop at al, senior and church tours, as well as char- “We not only perform preventive main- another facility to dump restrooms and get ters for sporting events, family groups, col- tenance, each time one of our coaches goes their coaches washed and cleaned. Travel leges/universities and corporations,” Cal - out and comes back, it is cleaned and sani- America also offers the same service. lahan said. “We have a secure, fenced-in tized,” Callahan said. “We detail our “We have motorcoaches from other facility with cameras all the way around to coaches inside and out. Our drivers are companies come through our facility all

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way to market.’ There is never ket price. They know the coach is going to a perfect way, but the best way be there. They know they are going to get is to deliver what you promise. a certified driver. Our drivers are all top- “I have heard people say, notch. They are professionally dressed in ‘Such and such used Travel coats and ties, and they present themselves America and they said if I well. wanted good service to call “The first thing we do is find out what you. customers want and then sell them what “I would say 90 percent of they want. You never make them feel like our business is repeat cus- they are a problem. Customers can never tomers who we have worked be a problem. You let them know that it is the time,” Callahan said. with over the years. They a pleasure taking care of them. It is some- Travel America takes advantage of state- know me as ‘Bob.’ They of-the-art software systems in-house. will say, ‘Bob, we are “The first thing we do is find out “Our mileage program is very accurate. ready to take this trip again When the USDOT (U.S. Department of this year, but we are going what customers want and then sell Transportation) audited us, I noticed its to a different place. Would them what they want. You never personnel were using the same software,” you go ahead and block make them feel like they are a Callahan said. “We also use a program that this out.’ They usually allows us to book and rate trips, as well as email us the details. We problem. Customers can never be a store information about trips on file to work out the itinerary and problem. You let them know that it review.” then email the contract Travel America’s marketing strategy back to them. is a pleasure taking care of them.” employs typical efforts such as using direct “Others take the same mailings and the Internet. trip with the same itinerary every year. thing that I enjoy doing. This is all I have “I think word-of-mouth is one of the best They might say, ‘We are doing the same done for the past 50 years. I am approach- ways our company is marketed,” Callahan thing this year, but we are doing it on a dif- ing 70 years old and I still enjoy serving said. “A satisfied and happy customer is ferent date.’ I say, ‘No problem.’ They customers.” going to tell others. You just don’t start a rarely even ask me for the price. They While Travel America goes to great bus company and say, ‘This is the perfect know I am going to give them the best mar- lengths to maintain a high quality fleet and

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offer the best in customer service, it is also have meetings where we talk about what success stems from his commitment to very particular when it comes to staffing we can do to make a customer’s trip more being personable with customers and let- drivers. Finding drivers who meet the com- enjoyable. We also let drivers know what is ting them know that they are important. He pany’s high standards can be difficult, expected of them safety-wise. also said he would not have been success- Callahan said. “Even if an experienced and qualified ful without his wife, Sharon Callahan, Driver candidates must provide a thor- driver comes to us, we still make sure that who remains active in the company, at his ough work history. The company conducts driver is properly trained. A new driver is side throughout the years. “Right now, I “I think the USDOT’s screening program is going to keep a lot of am booking char- ters for next year,” unsafe bus companies out of the industry... I am impressed that the Bob Callahan said. federal government is conducting more bus checks out on the road.” “This is a family- owned business and background checks and reviews appli- trained by our safety man. We road test I think I am going to be around for a long cants’ MVRs. new drivers to see how they handle a coach time.” “After a driver candidate passes the ini- and respond to different situations.” In speaking of his outlook on the tial tests, we will have that person get a Driver and safety training is also ongo- motorcoach industry as whole, Callahan physical,” Callahan said. “A driver’s health ing throughout a driver’s tenure at Travel thinks the federal government’s effort is most important. Some people say I am America. to make sure start-up companies and too particular, but I don’t think I am. The “We have drivers who have been here as established companies alike are running drivers we have are really top-notch and I long as 14 years who still must attend safe- safe operations is a major plus for the am proud of them. ty meetings and watch safety films,” industry. “We want drivers who are personable. Callahan said. “One of our biggest chal- “I think the USDOT’s screening pro- They must be able to communicate. We lenges is finding qualified drivers. We are gram is going to keep a lot of unsafe bus look for drivers who are happy and joyful always looking for good drivers. We companies out of the industry,” he said. people, because customers go on trips to receive many applications, but maybe 1 out “Last spring, our coaches were checked have a good time. of 15 or 20 applicants will meet our stan- by the USDOT in Atlanta (GA) and in “We let customers know we want them dards.” Nashville (TN), and we received a clean to have a good time and a safe trip. We Callahan said much of the company’s bill of health. This made us feel very

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good. I am impressed that the federal government is conducting more bus checks out on the road.” Contact: Travel America, 13121 Walton Verona Road, Walton, KY 41094-8211. Phone: 859-493-5100; Fax: 859-493-5333. Email: [email protected]. Website: www.travelamtours.com.

rimarily serving tourists in one of the most popular vacation destinations on the planet, Space Tours, LLC, of Orlando, PFL, began in 1990 with one mini-bus. “We started growing and adding mini-buses,” said Space Tours owner Maurice Vargas. “After the first five years in business, we started adding full-size motorcoaches to our fleet. We now have five motorcoaches that seat from 50 to 60 passengers. “We book char- ters for schools, tours, conventions, seniors, and anything in- THE M1235 FROM between. Our base is in Orlando ABC COMPANIES— and we operate mainly locally and in Florida. “We serve tourists who travel here from many countries. We have many customers from VERSATILITY Brazil and Argentina, who tend to come here in July. In March and April, we are busy with American students traveling here on spring break. FOR THE We also service many conventions.” Attractions in the Orlando area known worldwide ROAD AHEAD. include Disney World, Universal Orlando Resort, SeaWorld, Discovery Cove, Aquatica, Busch Gardens, Holyland Experience and Ripley’s Perfect for a myriad of applications, the versatile Perfect for groups Believe It or Not! and the Kennedy Space Center. Space Tours that can’t justify a large also makes trips to the Tampa area. M1235 offered exclusively by “coach, we are sold out of The company’s modern, clean and attractive motorcoaches ABC Companies can be easily our M1235 coaches every feature TV/VCR, public address systems and restrooms. The weekend. From small customized to fit your charter, tour groups to athletic travel time for most of the company’s trips is relatively short commuter and shuttle transit teams, it’s a great fit for a — at times only 20 minutes. Space Tours’ longest trip is a lit- requirements. lot of our customers, and they love it. “The main thing is good, cold air- Its unique style and size make ”Shannon Kaser conditioning. I think a big key to our it a perfect solution for smaller Royal Excursions success, along with working hard for charter tour groups, sports teams our clients to provide them with a and activity coaches, parking lot shuttles and much more. clean bus that is on time, is cold A/C.” With one of the lowest costs per passenger, this mid-size — Maurice Vargas, owner coach provides a cost-effective solution with popular floor plans ranging from 26-36 passengers. tle over an hour from Orlando to Tampa, Vargas said. However, there is one commonplace amenity on the compa- ny’s shuttles and coaches that is very important to passengers, WEST The M1235... especially in the sub-tropic Florida climate. 800-322-2877 “The main thing is good, cold air-conditioning,” Vargas said. where versatility “I think a big key to our success, along with working hard for MIDWEST our clients to provide them with a clean bus that is on time, is 800-222-2875 meets the road! cold A/C.” SOUTHWEST In the highly competitive Orlando market, offering the best 800-222-2877 in customer service is crucial. NORTHEAST “We have a logo that says, ‘Service with a money-back guar- 800-222-2873 antee,’” Vargas said. “We try to do everything we can to make sure our clients will be happy and travel with Space Tours SOUTHEAST 800-222-2871 www.abc-companies.com again. “Most of our business is with repeat customers. We are CANADA 800-345-1287 online and we try to be as visible as possible so people can find

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us easily, but word-of- ers every month, and we try mouth has been our to send them to a school that most effective market- provides defensive driving ing tool.” courses,” Vargas said. As with any reputable Vargas is optimistic about motorcoach company, the future of Space Tours. Space Tours is commit- “I feel good,” he said. “I ted to putting highly think the past predicts the qualified, well trained future. I have survived 20 uniformed professional drivers in its vehi- going to speak well of our company and years now, and I am expecting to be in cles. provide a good service for clients,” Vargas business another 20 years. “With new drivers, I like to get to know said. “There is always going to be a need for them personally,” Vargas said. “Most of To better serve international travelers, buses to transport people to the attractions our drivers have been here for seven years Space Tours’ drivers are fully bilingual in the Orlando area. Motorcoach and shut- tle transportation is an inexpensive and “We conduct safety meetings with drivers every convenient way for people to travel.” Contact: Space Tours, LLC, 5381 month, and we try to send them to a school that Watervista Drive, Orlando, FL 32824- provides defensive driving courses.” 1440. Phone: 407-903-9996; Fax: 407-363-1440. or more. I do all I can to keep our drivers.” (Spanish/English), with many years of Email: [email protected]. In addition to getting to know new driv- experience serving international visitors to Website: www.spacetoursbus.com. ers on a personal basis to ensure they are a Florida, according to the company’s web- good fit for the company, Vargas also con- site. ffering tours and charter service ducts background and driver’s license Space Tours works closely with a well- throughout the western United checks. New drivers are also road tested, known industry insurance provider that OStates and Canada, Experience while accompanied by an experienced provides the company with safety DVDs Oregon, Inc., of Eugene, OR, has been in driver. and printed materials. business since 1991. “We want team-oriented people who are “We conduct safety meetings with driv- “Experience Oregon tours serve mostly

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the immediate area, but we have several Mount Hood, Colu m bia Gorge and clients within a 200-mile radius” said others. Marian Kloster, president and co-owner “Experience Oregon began as a tour of the company with her company and, while we are ever husband, William “Bud” mindful of our Kloster. “Our tour cus- roots, about 80 tomers are predominately percent of our retired people who have business is now time to travel. We offer charter. Our charter day trips and multi-day clients come from trips anywhere in the throughout the Uni - Western United States ted States and, like and Canada. Recently, our tours, travel any- and I took. Soon after we began, we were we have included cruises.” where within the west- asked to provide charter service, so we ern United States launched the charter division of our com- “Buses are somewhat like restaurants and Canada. Many pany. We’ve grown each year since.” of our charter Today, Experience Oregon’s fleet of late- — when a restaurant isn’t clean you requests are from model luxury touring motorcoaches wonder about the food. If a bus isn’t athletic teams.” includes six 56-passenger coaches and one clean, the client wonders if the The idea to start a 48-passenger coach. The coaches boast tour company came reclining seats, VCR/DVD systems, high- mechanical issues are in good shape.” about when Bud quality stereo systems, up to 470 cubic-feet — Marian Kloster, president/co-owner Kloster decided to of under-carriage storage and panoramic seek a new vocation. thermal windows. For day- and multi-day trippers, the “We enjoyed taking day trips on “We expect to add two coaches to our Pacific Northwest offers many of the coun- Saturdays,” Marian Kloster remembered. fleet next year,” Kloster said. “We are also try’s most sought-after tourist destinations “My husband is especially knowledgeable planning to add WiFi to our coaches in the including Lake Tahoe, the Rouge River, about the area, so he decided to get a small near future.” Glacier National Park, Puget Sound, bus and offer trips to others like the ones he Experience Oregon’s motorcoaches are

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well maintained, both cosmetically and mech - “Drivers who do their job well and are good with people are anically. probably our best asset. In addition, networking is hands-down “Buses are somewhat like restaurants — when one of the best marketing tools for our charter business.” a restaurant isn’t clean you wonder about the food. If a bus isn’t customer right.” Experience Oregon’s marketing tools for our charter business. clean, the client wonders if the mechani- drivers and word-of-mouth are also “When customers ask for the same driv- cal issues are in good shape,” Kloster very effective tools to make known the er for every trip, we know that driver is said. “Clients appreciate stepping into a company. doing a good job. However, tours require sparkling clean bus, and may not book “Drivers who do their job well and are a different approach. Tours must be adver- again if they don’t think the bus is clean.” good with people are probably our best tised, which we accomplish mainly According to Kloster, the company’s asset,” Kloster said. “In addition, net- through mailing our brochure to cus- best marketing tool is “Treating every working is hands-down one of the best tomers on our mailing list.” In looking for drivers — the company’s “best asset” — Kloster goes to great lengths in selecting just the right candi- date to operate an Experience Oregon motorcoach. “When interviewing potential drivers, I look for many things in addition to candi- dates’ qualifications to drive,” she said. “What is my first impression when they come through the door? Are they friendly? Do they stay with a job for a long period of time? Do they present themselves in a way that customers will feel comfortable? Are they dressed appropriately for an inter- view? “Drivers must undergo two interviews and a drive test, as well as the usual drug test. Beyond that, they receive ongoing training on an individual basis.” As far as the future of Experience Oregon is concerned, Kloster is optimistic. Recent changes and some new employees have interjected an “energy” into the com- pany that has Kloster looking ahead, antic- ipating a bright future. “I feel great about the future of our com- pany,” Kloster said. “We moved into a new facility about a year ago, which has been very helpful. The new location allows us to do much more mechanical work. “We also have some new employees    that, I think, are very talented. These two things alone have energized us. “We’ve always felt that it is important to treat people right, which has paid off. My husband and I have different talents that have complemented one another over the years. Since my husband has become increasingly retired from the business, I look to employees to fill that spot, in addi- tion to the knowledge I’ve gained over the years.” Contact: Experience Oregon Inc., P.O. Box 338, Junction City, OR 97448. Phone: 541-342-2662; Fax: 541-342-4068. Email: [email protected]. Website: www.experienceoregon.com.

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our customers have the course, and we continue National Interstate Now Insuring to offer educational webinars to ensure they 30,000 School Buses reap the full benefits of the program.” For more information about National National Interstate has announced the com- arena to the partnerships that we build with our Interstate’s school bus contractor insurance pro- pany now insures 30,000 school buses. The customers,” added Jim Parks, vice president of grams, contact Mike Bissler at 800-929-1500 company also estimates that these units repre- National Interstate. “One of the ways we foster x1349 or email at [email protected]. sent approximately 20 percent of the school bus relationships is by helping our insureds become National Interstate and its insurance sub- contractors’ vehicles on U.S. roads. better operators. We offer an extensive portfolio sidiaries, which include Vanliner Insurance National Interstate has been insuring school of risk management tools, which we are contin- Company and Triumphe Casualty Company, buses since its inception in 1989. The company ually expanding and enhancing. For example, are rated "A" (Excellent) by A.M. Best offers coverages including automobile and gen- in March of this year we rolled out a school bus Company. eral liability, physical damage, garage liability, driver training course which we are making Founded in 1989, National Interstate is head- and workers’ compensation for alternative risk available to all school bus clients insured with quartered in Richfield, OH, with operations in Hon - clients. Programs include traditional insurance, National Interstate. To date, over 35 percent of olulu, HI; Mechanicsburg, PA; and Fenton, MO. as well as several innovative alternative risk transfer programs for best-in-class school bus operations. “Insuring school buses has always been one of our core markets, and we are excited about our ongoing growth in this business segment,” said Terry Phillips, senior vice president of National Interstate. “We were also pleased to note that 32 percent of the School Bus Fleet’s 2012 Top 50 Contractors are insured with National Interstate. It is our long-term experience, expertise and commitment to the school bus mar- ket that allows us to build our customer base and meet the industry’s highly-specialized needs.” “We attribute our success in the school bus

MTA/RTA Sets Ridership Record With Over 10 Million Passenger Trips

The Nashville Metropolitan Transit Authority (MTA) and Regional Transportation Authority of Middle Tennessee (RTA) have announced they have jointly recorded more than 10 million passenger trips in a fiscal year. This is nearly a 14 percent increase over the previous fiscal period and almost 1.3 million more trips than the previous year. Ridership has increased steadily over the past year and continues to grow. Average Nashville MTA ridership is 31,000 passenger trips per weekday. Average regional bus rider- ship is 1,200 passenger trips per weekday. RTA regional bus and train ridership has been increasing prior to gas prices spiking in 2011. For the fiscal year that ended on June 30, Music City Star ridership is up 14 percent. Ridership on regional buses has grown rapidly as well, up 49 percent. “We are very pleased more people are riding the Music City Star and RTA’s other regional services,” RTA Board Chair Jo Ann Graves said. “Middle Tennesseans are realizing how affordable the service is and that it’s easy to use. We are confident this ridership trend will continue as more people recognize the many wonderful benefits that transit offers to them and the environment.”

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PERSONNEL Prevost Prevost announced several new appoint- ments at its recent Service Department meeting in Nashville, TN. Randy Castillo has been promoted to the position of service network director and Maurice Gagné has been promoted to the posi- tion of customer support director. Castillo joined Prevost in 1994 as regional service manager and has been responsible for Randy Castillo Maurice Gagné Tommy Nolet Fernando Martinez the Prevost Service Network since 2000. Under his management, the Prevost Service Network Martinez joined Prevost in 2000 as a service tion specialty markets. Tom Wagner, executive grew from 5 to 8 locations. technician at the Mira Loma service center. He director of business development, will manage Gagné joined Prevost in 1996. He was was promoted to regional service manager for key accounts and the sales team regionally posi- responsible for growing the company in cus- the western United States in 2006. tioned close to customers in the United States tomer service and product support. Visit www.prevostcar.com for more company and Canada. Prevost has also announced that Tommy information. Scully will also contribute to Nolet has taken the position of customer sup- MCI’s strategic and long-term port manager for Eastern North America and MCI planning as part of the company’s Fernando Martinez is the customer support Motor Coach Industries has executive team. He reports to MCI manager for Western North America. announced that Patrick Scully has President & CEO Rick Heller. Nolet has been with Prevost since 1995, been named vice president of pub- Within the Public Sector, MCI when he started on the production line in lic sector sales and marketing. The markets a Commuter Coach Sainte-Claire, Quebec. He moved to the St- move follows MCI’s recent acqui- model, based on the D-Series Nicolas Service Center to become a service sition of the U.S. and Canadian coach; the D-Series; and its best- technician before moving to the California distribution rights for Setra motor- selling J4500 coach. MCI now Service center. In 2002, he was promoted to coaches from Daimler Bus, where Patrick Scully offers both the Setra S 407 and regional service manager for the Western Scully was formerly chief com- Setra S 417 coach models to the United States. mercial officer. market as well. In 2006, Nolet returned to the East Coast to At MCI, Scully will lead the Public Sector Scully began his career in the bus business in become regional service manager for the division that serves public transit, military, uni- 1988 when he joined Ontario Bus Industries northeast United States. versity, law enforcement and other transporta- (later acquired by Daimler Bus) as a sales rep-

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resentative in its service parts department. He Guard, where Johnson rose to the post of First transitioned to the bus sales team at Orion in Sergeant as well as a 13-month tour in Iraq dur- 1991, becoming general sales manager in 1993. ing Operation Iraqi Freedom III. Johnson is a He joined Detroit Diesel Corporation in 1994 graduate of Wilmington University where he and became vice president of worldwide bus and received a BS in Applied Professions, coach sales. When Detroit Diesel was sold to Supervision and an MBA. Daimler in 2001, Scully joined its Setra divi- Dr. Jean DellAmore, president of Stertil- sion, and had full responsibility for the organi- Koni, stated, “We are delighted to welcome an zation’s entire North American sales, service individual with Rand’s extensive experience, and parts operations as chief commercial officer. knowledge and service to the Stertil-Koni Visit www.mcicoach.com for more informa- team. His mission will be to help expand our Dave Arnholt Barbara Bakich tion on the company. company’s strong momentum in providing and customer service. world-class heavy-duty lifts to the U.S. mili- Bakich oversees Stertil-Koni tary.” all development act - Stertil-Koni, a provider of heavy vehicle Stertil-Koni is headquartered in Stevensville, ivities for Grand lifts, recently announced that Rand D. Johnson MD, and has a major manufacturing facility in Avenue. has joined the com- Streator, IL, which recently produced its In her new role as pany as sales manag- 2,000th vehicle lift manufactured in the USA. national affiliate man - er for GSA and U.S Visit www.stertil-koni.com for more informa- ager, Kauffman will military customers. tion. maintain strong rela- Johnson, who most tionships with tran- recently served as Grand Avenue sportation partners Rebecca Kauffman sales manager for Grand Avenue, a Nashville, TN, ground across the country as K&L Microwave, Inc., transportation company, has announced the well as identifying and cultivating new nation- brings a background addition of Dave Arnholt as executive vice al affiliates. combining sales, elec- president and COO, Barbara Bakich as execu- Over the past year, Grand Avenue has moved tronics, hydraulics and Rand D. Johnson tive vice president of sales and client services, into a new 65,000 square-foot headquarters in extensive U.S. mili- and Rebecca Kauffman as national affiliate downtown Nashville, has grown its fleet to 58 tary service to his new post with Stertil-Koni. manager. vehicles and its staff to 80 employees. His career includes more than 20 years of Arnholt will lead all company operations, Visit www.GrandAvenueWorldwide.com for service with the Delaware Army National including service delivery, fleet management more information.

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Wisconsin’s Stertil-Koni Announces Strong Market Degnitz Bus Service Reception To The SKYLIFT Joins Riteway Bus Stertil-Koni has announced The Degnitz family, after 40 years is selling strong marketplace reaction to the Degnitz Bus Service to Riteway Bus Service, company’s SKYLIFT. Inc. Classified as a platform lift, "We worked in a partnership and have SKYLIFT provides a “clear floor” enjoyed the drive,” a company spokesperson concept for the user. The product’s stated in a press release. design includes two independent Ronald Bast, president of Riteway Bus runways, vertical lifting, no cross- Service, Inc. stated, "We (the Bast family) look beams, no overhang and no base forward to welcoming the employees of frame. Degnitz Bus Service into the Riteway Bus fam- “As a result,” according to Stertil-Koni the SKYLIFT provides maximum access to ily and will continue providing the same quali- President Dr. Jean DellAmore, “the the vehicle from all sides with no tripping ty service that Degnitz Bus has been known SKYLIFT provides free access from all hazard and clear floor access. Further, each for." sides with easy installation and minimal leg is equipped with an individual measur- The Degnitz management and drivers will maintenance.” ing device to ensure a smooth and level syn- continue in their roles as part of the Riteway The heavy-duty lift’s modular design chronization within tight tolerances. team. allows for flush mounted or surface mount- The SKYLIFT is available in two mod- GO Riteway, operated by Riteway Bus ed installation and permits various lengths els. SKY-200 has a capacity of 62,400 lbs.; Service, Inc., has been family-owned and oper- to be incorporated in a single lift. and SKY-250 has a capacity of 78,000 lbs. ated since 1957. The company has 11 locations Dr. DellAmore said, “The SKYLIFT Stertil-Koni is headquartered in Steve - in southeastern and central Wisconsin with a has been specifically engineered for a large nsville, MD, and has a major manufacturing fleet of more than 500 vehicles. GO Riteway range of heavy-duty vehicles and optimizes facility in Streator, IL, which recently pro- provides transportation for school children, valuable working space thanks to its verti- duced its 2,000th vehicle lift manufactured business travelers, tourists and local residents. cal lifting design.” in the USA. For more information, visit Visit www.goriteway.com for more informa- In addition, from the safety perspective, www.stertil-koni.com. tion on the company.

Leading in

MOBILE COLUMN heavy-duty LIFTS lifting

As number 1 in heavy-duty vehicle lifts in the world, Stertil-Koni is synonymous for superior IN-GROUND solutions and expert service. Our customized ECOLIFT systems are entirely made in the USA by specialists with unique expertise. Thanks to their quality, our superior solutions and in-house production, Stertil-Koni continues leading by example in heavy-duty lifting. STERTIL SUPERIOR SOLUTIONS BY QUALITY PEOPLE STERTIL KONI, 200 LOG CANOE CIRCLE, STEVENSVILLE MD 21666, UNITED STATES, WWW.STERTIL-KONI.COM SKYLIFT

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Prevost Introduces Customer Portal This year’s recipients, Brian Scott, president, and his sister Pam (Scott) Claxito, vice presi- Prevost has introduced the Customer Portal, for pre-set and customizable text messages to dent, accepted the award on behalf of their fam- a secure website which gives Prevost customers be sent to drivers of specific vehicles. ily-owned business. Escot Bus Lines was start- access to important resources, tools and infor- In addition, the system permits easy addition ed by their parents, Lou and Diane Scott, in mation from one location. and management of Liaison users. The Customer 1983 with two mini-buses. Portal also links directly to other operator Over the years, the company has expanded resources: the Prevost Webinar site, Prevost con- its fleet to 16 transit buses and 45 motorcoach- tact info for the Field Service and Parts Sales es. Nearly one-third of its motorcoaches are teams, the Prevost Parts Catalog and Parts Prevost, including the company’s most recent Ordering sites, the Prevost Online Warranty sys- additions of four H3-45s, all equipped with tem, Prevost Technical Publications and Wiring wheelchair lifts, 3-point seat belts and electron- Diagrams, and the Prevost Service Provider ic destination signs. Locator. The Prevost Customer Portal can be accessed in English or French. Visit www.prevostcar.com for more informa- The Prevost Portal can be accessed using the tion about Prevost. link: https://www.prevostcar.com/liaisonlogin. Prevost officials say the Customer Portal is Escot Bus Named Operator the starting point for an improved Prevost Liaison online interface. Of The Year At Annual Prevost Liaison, the telematics system which IMG Conference provides vehicle information to Prevost fleet administrators, has been given an updated inter- Escot Bus Lines of Orlando, FL, was named Prevost is a manufacturer of premium interci- face. “Operator of the Year” during the 15th Annual ty touring coaches and a world leader in the pro- The updated Liaison interface includes three International Motorcoach Group (IMG) Awards duction of conversion coaches for high-end new tabs. The Perform tab displays vehicle Banque sponsored by Prevost and Allison motorhome and specialty conversion. It is part of data. This data is the heart of the Liaison system Transmissions. The event was held at the the Volvo Group which is a manufacturer of and provides crucial insight about an operator’s Nicollet Pavilion in Minneapolis, MN. heavy-duty diesel engines. Prevost has its main fleet. The Locate tab gives access to the IMG awards the title of “Operator of the manufacturing facilities in Sainte-Claire, Manage Points Of Interest function. Users can Year” to a motorcoach operator who has exem- Quebec, Canada and has seven Parts and Service map vehicles and display relevant vehicle/loca- plified community involvement, active IMG Centers located in the United States and Canada. tion information. The Communicate tab allows involvement, and exceptional customer service. For information, visit www.prevostcar.com.

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Lancer Insurance

Named Again To Ward’s 50 Top Performers

For the second consecutive year, Lancer Insurance Company has been named to Ward’s Top 50 performing companies in the United States property casualty insurance industry. The award for the 2011 calendar year’s perform- ance joins Lancer’s 2010 award recognizing its superior performance for that year. In making the announcement, Ward Group Partner Jeff Rieder noted that the 50 companies selected, which include Chubb Group, Progressive DRIVEWARE Insurance Group, USAA Group and The Travelers Run your Motorcoach business on our Insurance Group, distin- cloud server or in-house, you choose! guished themselves from Manage your business form anywhere. the more than 3,000 com- panies analyzed by col- lectively demonstrating x Quotes, Order Processing, Contract Management the ability to thrive in x Scheduling Vehicles and Drivers challenging economic times. The companies selected for the honor represent x Credit Card Processing Interface Included slightly over 1 percent of all companies analyzed by the Ward Group. x Invoicing and Accounts Receivable The Ward Group is a provider of benchmarking and best practices research x Fuel Tax Reporting studies for insurance companies. The firm analyzes staff levels, business x Maintenance x QuickBooks and Peachtree Interface Included practices and expenses for all areas of insurance company operations to help x An affordable solution companies measure results and optimize performance. “In selecting the Ward’s 50, we identify companies that pass financial sta- Call 800-359-9315 for a FREE Demo bility requirements and measure their ability to grow while maintaining strong capital positions and underwriting results over a 5-year period,” www.driveware.com explained Rieder. Companies are measured and ranked in performance based on the following metrics: 5-year average Return on Average Equity; 5-year average Return on Average Assets; 5-year average Return on Total Revenue; 5-year growth in Net Premium Written; 5- ThinkThink FMVSSFMVSS 302302 ProtectsProtects year improvement in Leverage Ratio; and 5-year average PassengersPassengers and Equipment?Equipment? Combined Ratio. In accepting the designation for the second straight year, Lancer’s President Dave Delaney said he was most pleased that Ward recognized Lancer for achieving out- standing financial results in the areas of safety, consisten- cy and performance over a five year period (2007 – 2011) that presented unprecedented challenges. He credited Lancer’s management and staff for achiev- ing the Ward’s 50 benchmark to stay profitable and strengthen surplus at a greater rate than the overall prop- erty casualty insurance industry. “At Lancer, we always strive to aggressively manage our policyholders’ claims and our operating expenses. We also maintain a strong underwriting discipline regardless of market conditions. This serves to keep our prices stable which benefits our policyholders and their agents,” Delaney said. F.R. Cushioning CR SAFGUARD™ XL (meets FMVSS 302) Fire-Resistant Cushioning Lancer Insurance Company has been a provider of com- mercial automobile liability, physical damage and general Both seats above were subjected to BS 5852 Source 2 Ignition. liability coverages to motorcoach companies in all 50 states and the District of Columbia since 1985. SAFGUARD™ XL Fire-Resistant Cushioning… For more information, • Complies with advanced F.T.A. fire safety criteria. call 800-782-8902 or • Minimize risk and liability related to vehicle visit www.lancerinsurance.com. fire safety. • O.E.M. and maintenance seat retrofit applications. Telephone: 800-234-2734 Send News Of the Industry Call for specifications. Easily added to seating Fax: 724-537-9003 requirements within vehicle bid packages. e-mail: [email protected] to [email protected].

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Austin Mohawk & Company Brasco International, Inc. 2175 Beechgrove Pl. 1000 Mt. Elliot Utica, NY 13501 USA Detroit, MI 48207 USA 315-793-3000 Fax: 315-793-9370 800-893-3665 Fax: 313-393-0499 Web Site: www.austinmohawk.com Web Site: www.brasco.com Products: Austin Mohawk is a manufacturer of premanufactured bullet Products: Brasco International is a designer and manufacturer of passen- resistant buildings and shelters. Its engineering and design capabilities are enhanced by its Custom CSI Quality Spec Writing Program. Austin Mohawk further offers complete installation of products. 08

BikeLid LLC P.O. Box 408 3430 Evergreen Point Rd. Medina, WA 98039 USA 206-963-7585 E-Mail: [email protected] Web Site: www.BikeLid.com Company Officers: Robin Duberow, CEO; Kimberly Pettit, President; Steve Voorhees, Chairman; Coert Voorhees, Managing Partner; Bernard Hansen, Managing Partner Products: The patented BikeLid® is a durable and secure Class 1 bicycle storage structure. The tough yet lightweight and graffiti resistant polyeth- ylene shell is steel reinforced and secures two full-sized bicycles, provid- ing protection from the elements, vandals, and thieves. A BikeLid® bolts to any surface, from earth to concrete. It is moldable in any color. BikeLid offers a sculptural design, and accommodates a wide range of architectur- al styles and space limitations. Options include – Standard BikeLid: Parks two typical bicycles with handlebars up to 26-inches wide; Single bike BikeLid: Accommodates extra-wide handlebars (i.e. cruiser bikes) up to 36-inches wide; Enhanced Security Viewing Portal: For high security requirements; BikeLid Media Display Unit: Designed for standard sheet advertisements; Colors: Custom colors of any hue; Permanent Logos/Custom Graphics: Mold-On, vinyl, and full vinyl wraps; Pre-Installed Locks: Standard BikeLids utilize the cyclist’s own lock. Optional pre-stalled locks include external U or monoblock locks, and internal key, combination, or on-demand electronic locks, including Park-by-Phone; Validation/Revenue Window: Provides a simple means to monitor validated occupancy, using a validation ticket dispensed by existing multi-vehicle parking meters, transit ticket kiosks, or other system; and BikeLid BikeShare: Utilizes the Park-by-Phone system. 12 September/October 2012 BUSLINE Page 39 0912Busline.FINAL2_Layout 1 9/4/12 9:55 AM Page 40

ger waiting shelters, smoking shelters, covered a variety of sizes and configurations and in all enclosures, furniture, bike racks and other struc- walkways, canopies and other outdoor protec- price ranges. Product line includes bus stop shel- tures needed to complete a project. 10 tion shelters. It supplies transit agencies, univer- ters, train station shelters, windscreens, smoking sities, hospitals, government agencies and busi- shelters, walkway canopies, information kiosks, EDF, Inc. nesses with shelters for their customers and ticket vending shelters and custom street furni- P.O. Box 228 employees. Brasco offers standard model lines ture. 12 Jenison, MI 49428 USA and an infinite variety of custom configurations 616-796-1260 Fax: 616-396-0944 for customers to choose from. Brasco also offers Daytech Limited E-Mail: [email protected] optional lighted advertising display units for all 70 Disco Road Web Site: www.edfsolutions.com models. Shelters can be outfitted with optional Toronto, ON M9W 1L9 CANADA Company Officers: David Dayton, President; lighting (including solar), heating, schedule Toll Free: 877-329-1907 Fax: 416-675-7183 Richard Lubbers, VP Marketing; Brad holders, bench seating, commercial doors, grill E-Mail: [email protected] Baltruczak, Project Manager work, signage, etc. Standard colors are bronze or Web Site: www.daytechlimited.com Products: EDF, Inc. manufactures the En Route clear anodized with optional painted shelters Products: Daytech Limited is a leading North line of steel framed passenger waiting shelters offered in any color. 07 American manufacturer of transit shelters, bike for permanent installation. Options available are shelters, smoking shelters, canopies, street furni- windscreen enclosures, benches, display cases Columbia Equipment Co., Inc. ture and transit signage. The company has well and solar powered LED lighting. All steel com- See Ad Below over 60,000 product installations in every corner ponents are E-coated and powder coated. 12 180-10 93rd Avenue, Jamaica, NY 11433 USA of the continent. It offers a wide assortment of Toll Free: 800-742-1297 718-658-5900 standard products. In addition, it can customize Enseicom Inc. Fax: 718-526-4110 shelters for exact requirements. 11 See Ad On Page 13 E-Mail: [email protected] 225 Norman Web Site: www.columbiaequipment.com Duo-Gard Industries Inc. Montreal, QC H8R 1A3 CANADA Company Officers: Arthur M. Cohen, 40442 Koppernick Rd., Canton, MI 48187 USA 514-486-2626 Fax: 514-486-6465 President; Robert Baio, Vice President; Carol Toll Free: 800-872-4404 Fax: 734-207-7995 E-Mail: [email protected] DeMaglie, Secretary. E-Mail: [email protected] Web Site: www.ensei.com Products: Columbia Equipment Co., Inc. is the Web Site: www.duo-gard.com Company Officers: Constantine Moussis, P. original manufacturer of pre-fabricated alu- Products: Duo-Gard transit shelters provide Eng & President minum bus shelters in North America, according versatility in size, styles and services that meet Products: Enseicom manufactures electric to the company. It has been specializing in this goals for aesthetics, performance and economy. signs, billboard structures and street furniture field since 1961 – almost 52 years ago. This versatility is also found with Duo-Gard’s in North America. Staffed with a full in-house Columbia offers standard and custom designs in canopies, walkways, windbreaks, stairway graphic and technical design team overseen by civil and structural engineers, Enseicom is con- stantly designing, redesigning and developing products with superior durability and servicea- bility, all the while maintaining state-of-the-art Shelter Shelter Shelter green technology including solar and wind power applications. Its products are installed throughout North America, The Dominican Republic and Jamaica. 12

Handi-Hut Inc. See Ad On Page 39 3 Grunwald St. Clifton, NJ 07013 USA &#,$!(,!'$%+&% *%*'!#!0!% !%**% ) #+)*&) 973-614-1800 Fax: 973-614-8011  ("#
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&#,$!* #+)*)!%,*)&$&*++&&*+%##)&,% Web Site: www.handi-hut.com + .&)#/.,!#* #+)&)/&,+&& #*&%++ Company Officers: Mel Cohen, President; John Cozza, Vice President  %!% $  ( Products: Handi-Hut designs and manufactures bus stop waiting shelters with optional amenities   )-%,$!  of solar lighting, air conditioners, heating,      '      advertising panels, schedule holders and trash   &&& %!% $  containers. Pre-fabricated sections are easily #$" " %!% $  assembled. Similar structures are produced as smoking shelters. Using similar production tech- niques, Handi-Hut also designs and manufac- tures covered walkways, staircases, outdoor vestibules, kiosks and guard booths. 12

ICON Shelter Systems, Inc. 7900 Logistic Drive, Suite C Zeeland, MI 49464 USA 616-748-0985 Fax: 616-748-0985

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E-Mail: [email protected] Web Site: www.iconshelters.com Superior International Industries Products: ICON designs, engineers and fabricates pre-engineered open, 1050 Columbia Dr. outdoor structures. The line of urban transit shelters are specifically Carrollton, GA 30117 USA designed for use as transportation waiting structures. ICON manufactures 770-832-6660 all structures in steel, and offers a heavy powder coat finish over liquid Fax: 770-832-6687 epoxy e-coat primer. Benches and Lexan® windscreens are available for Web Site: www.buysii.com each model. 08 Products: Manufacturer of a wide variety of items including bus stop shelters, waterproof umbrellas and canopies, outdoor site furnishings, Madrax / Thomas Steele bench seating and playground equipment. Based in Georgia, the company 1080 Uniek Dr. also has manufacturing facilities in Texas and Oklahoma. 12 Waunakee, WI 53597 USA 608-849-1080 Fax: 608-849-1081 Tolar Manufacturing Co. E-Mail: [email protected] 258 Mariah Cir. Web Site: www.madrax.com, www.thomas-steele.com Carona, CA 92879 USA Company Officer: Thomas Grauber, President Toll Free: 800-339-6165 Fax: 951-808-0041 Products: Madrax is a premier maker of heavy-duty, high quality bike E-Mail: [email protected] racks that are innovative, practical, and aestheticallly pleasing. Thomas Web Site: www.tolarmfg.com Steele manufactures benches, litter receptacles, and tables that create good Products: Since 1991, Tolar Manufacturing has been recognized as a lead- environments for people at work and play. 12 ing manufacturer of transit shelters, kiosks, benches and trash receptacles. 08 Maglin Site Furniture 27 Bysham Park Dr. Transitshelter.com Woodstock, ON N4T 1P1 CANADA 1953 N. 17th Ave. Toll Free: 800-716-5506 Fax: 877-260-9393 Melrose Park, IL 60160 USA Web Site: www.maglin.com 847-678-8425 Products: A designer and manufacturer of public site furniture including Fax: 847-678-8471 benches, trash containers, bike racks, ash receptacles, cluster seating, E-Mail: [email protected] planters, recycle units, signage and patio enclosures. 12 Web Site: www.transitshelter.com Products: Transitshelter.com is a street furniture, urban decor project of Mountain Shelter Solutions Tafco Corporation. Products include bus shelters, windscreens, smoking 6950 Base Line shelters, kiosks and street decor. 10 Wallaceburg, ON N8A 1A1 CANADA 877-588-8858 Fax: 519-627-6475 E-Mail: [email protected] TM Web Site: www.mountainsheltersolutions.com Altro Trans or Company Officers: George Bogaert, Owner; Lionel Ouellette, Owner; Randy Van Dorsselder, Program Manager High Performance Flooring for Products: Provides transit shelters, smoking shelters, bicycle shelters, covered walkways, canopies, advertisement signs and all street furniture. Transportation Applications The company offers both power and off-grid options. All shelters are made with aluminum extrusions and components. Only stainless steel hardware r
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Poligon by PorterCorp 4240 136th Ave. Holland, MI 49424 USA 616-399-1963 Fax: 616-399-9123 E-Mail: [email protected] Web Site: www.poligon.com Company Officer: Gary Van Dyke, President Products: Poligon is a leader in the design and manufacturing of stan- dard and custom shade coverings for applications in steel, fabric and wood. These structures include transit shelters, walkway covers, pavil- ions, trellises, signs and fabric shade. Poligon has a streamlined TM process to make finding the perfect product easy and efficient. An Altro Trans or experienced sales staff can guide customers through the entire process USA 800.382.0333 and will work with them from initial design to completed installation. Poligon offers a wide selection of standard shelters that can be fully CAN 800.565.4658 customized. It also offers the ability to create new designs for a truly &
JOGP!BMUSPUSBOTŰPSDPN unique structure. Poligon shelters are protected with the powder coat finish Poli-5000®. Frame finishes are available in 24 smooth colors and 10 textured colors. The company also offers a variety of roof types and colors. 12 September/October 2012 BUSLINE Page 41 0912Busline.FINAL2_Layout 1 9/4/12 9:55 AM Page 42

Allison Transmission, Inc. in China, the Netherlands, Brazil, India and ponents, parts and accessories. 12 4700 W. 10th St., Japan. With a global presence in 80 countries, Indianapolis, IN 46222 USA Allison has over 1,500 distributor and dealer Ballard Power Systems 317-242-3737 Fax: 317-280-6303 locations. 12 9000 Glenlyon Parkway Web Site: www.allisontransmission.com Burnaby, BC V5J 5J8 CANADA Products: Allison is a global provider of com- Atlantic Detroit Diesel-Allison, LLC 604-454-0900 mercial duty automatic transmissions and hybrid See Ad On Page 10 E-Mail: [email protected] propulsion systems. Allison products are speci- 180 Route 17 South, P.O. Box 950 Web Site: www.ballard.com fied by over 250 of the world’s leading vehicle Lodi, NJ 07644 USA Products: Ballard designs and manufactures manufacturers and are used in many market sec- 201-489-5800 Fax: 201-368-1071 fully-integrated fuel cell modules, delivering tors including bus, refuse, fire, construction, dis- Web Site: www.atlanticdda.com power for use in the bus market. 12 tribution, military and specialty applications. Products: The core capability of Atlantic Founded in 1915, the Allison business is head- Detroit Diesel-Allison, LLC (ADDA) is the sale Cummins Inc. quartered in Indianapolis, IN, and employs and service of diesel and alternative fuel 500 Jackson St. approximately 2,800 people. Regional head- engines, transmissions, power generation sys- Mail Code 60401 quarters with dedicated support staff are located tems and a wide range of related products, com- Columbus, IN 47201 USA

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812-377-9426 marine engines, stern drives, performance Products: Manufacturer of automatic transmis- Web Site: www.cumminsengines.com engines and electric motors. 12 sions and secondary breaking systems. 12 Products: Cummins Inc., is a corporation of complementary business units that design, man- Meritor, Inc. ZF Industries, Inc. ufacture, distribute and service engines and relat- 2135 W. Maple Rd., Troy, MI 48084-7121 USA 777 Hickory Hill Dr. ed technologies, including fuel systems, controls, 248-435-1519 Fax: 248-435-1208 Vernon Hills, IL 60061-3182 USA air handling, filtration, emission solutions and Web Site: www.arvinmeritor.com 847-478-6840 Fax: 847-478-6843 electrical power generation systems. 12 Products: Advanced drivetrain, mobility, brak- Web Site: www.zf.com ing and aftermarket solutions for the global Products: The company was founded in 1915 for Detroit Diesel Corporation commercial vehicle and industrial markets. 12 the development and production of transmissions 13400 W. Outer Drive, Detroit, MI 48239 USA for airships and vehicles. Today, the group’s prod- 313-592-5000 Fax: 313-592-5120 Voith Turbo Inc. uct range comprises of transmissions and steering E-Mail: [email protected] 210 Harris Ave., Unit #1 systems as well as chassis components and com- Web Site: www.demanddetroit.com Sacramento, CA 95838 USA plete axle systems and modules. ZF is a leading Products: Detroit engines are manufactured by 916-925-8241 Fax: 916-925-4287 worldwide automotive supplier for driveline and the Detroit Diesel Corporation, the largest man- E-Mail: [email protected] chassis technology with 121 production compa- ufacturer of heavy-duty diesel engines for the Web Site: www.voithturbo.com nies in 27 countries. 12 motorcoach and motor home markets, according to the company. It has over 800 service locations in North America with factory trained techni- cians and a call center support network. 12

EMP See Ad Opposite Right 3111 N. 28th St., Escanaba, MI 49829 USA 906-786-8404 Fax: 906-786-6635 Web Site: www.emp-corp.com Products: EMP is a North American producer of pumps and complex components for use in the heavy-duty diesel engine and hydraulics markets. EMP is a specialized full service provider of manufacturing and engineering solutions, focused on delivering value-added product solutions to its customers in the area of thermal and oil management technologies. 12

IC Bus, A Navistar Company 2701 Navistar Dr., Lisle, IL 60540 USA 331-332-5000 Web Site: www.ICbus.com Company Officers: John McKinney, President; Dennis Huffmon, VP/GM North America; Dan Cutter, VP School Bus Sales; Kathy Seegebrecht, VP Marketing Products: IC Bus, LLC of Lisle, IL, is an affili- ate of Navistar International Corporation. An integrated manufacturer of school buses, IC Bus provides passenger protection, chassis design, engines and ergonomics. The company is also a producer of commercial buses. All IC Bus™ buses are sold, serviced and supported through a dealer network that offers an integrated cus- tomer program encompassing parts, training and service. 12

Jasper Engines & Transmissions 815 Wernsing Rd. Jasper, IN 47546 USA 812-482-1041 Fax: 812-634-1820 E-Mail: [email protected] Web Site: www.jasperengines.com Products: Jasper has been remanufacturing products since 1942. Today, the company remanufactures gas and diesel engines, trans- missions, differentials, rear axle assemblies,

September/October 2012 BUSLINE Page 43 0912Busline.FINAL2_Layout 1 9/4/12 9:55 AM Page 44

CH Bus Sales Conducts Temsa Operator Training

CH Bus Sales and Temsa recently held extensive technical training for Leading the two day training sessions was Cihan Yaycioglu, the U.S. Temsa operators, technicians and mechanics. Regional training sessions Temsa technical representative. were held in North Bergen, NJ; Dallas, TX; and Los Angeles and San Company spokespeople say the two-day Francisco, CA. sessions covered detailed familiarization with the Temsa TS35 coach. Expeienced and knowledgeable Temsa and CH Bus Sales personnel were available to answer questions. CH Bus Sales and Temsa plan to con- tinue offering technical training to cus- tomers throughout additional regions of the United States. CH Bus Sales is the exclusive distributor of Temsa motorcoaches in the United States. CH Bus Sales is a privately-owned corporation. Temsa is a fully-owned subsidiary of Sabanci Holding, a financial and industrial group in Turkey. Visit www.chbussales.com and www.temsaglobal.com for more infor- mation. Excursions Trailways Announces Purchase Of Temsa TS35 Coach

Excursions Trailways, Inc., recently purchased a new Temsa TS35 coach from CH Bus Sales, Inc. Excursions was founded in 2000 by Thomas Bazow and Patrick O’Brian in Fort Wayne, IN. Excursions started business with one new coach and cur- rently operates 15 coaches. Today, the company conducts trips from Indiana and Ohio, in addition to providing trans- portation throughout the United States and Canada. Excursions is also approved through the Department of Defense to transport the military, government, and service all troop transportation needs. Excursion’s mission is, “Give excellent customer service by providing clean, well www.budgettruckandauto.com maintained coaches and courteous, professional drivers.” Thomas Bazow, president of Excursions Trailways, commented, “The Temsa is a great addition to our fleet. The mid-size coach fills a void for us. Both driver and customer respons- es to the Temsa TS35 coach have been extreme- ly positive.” Temsa officials say the TS35 is appropriate for smaller groups, more economical to pur- Painting chase and operate than a larger coach, but with Ricon Lifts the same high-end features. Visit www.chbussales.com and Fabrication www.temsaglobal.com Vinyl Graphics for more information. Collision Repair Certified Welding read current And Archived Issues Frame Straightening Online At :$YDORQ5G‡-DQHVYLOOH:, www.buslinemag.com. 3+21(  ‡)$;  72//)5((   Page 44 BUSLINE September/October 2012 0912Busline.FINAL2_Layout 1 9/4/12 9:55 AM Page 45

providing increased space for branding. The MCI Introduces 2013 MCI ®J4500 Coach new front and rear bumpers are significantly Off line this fall, MCI spokespeople say the MCI also says it wanted the coach to be safer more durable.” 2013 J4500 has been redesigned for heightened and more reliable than ever. curb appeal and a more elevated presence while “The redesign gave us the opportunity to Safety, Simplified Diagnostics providing reliability and a modern look that fits make several key improvements to the lighting, And Near Double-digit Fuel Economy well with existing J4500 fleets. body bumpers and serviceability,” said Brent Spokespeople say, “Safety continues to lead The company says Peter Pan, one of the Danielson, the MCI engineering team leader. the list of priorities.” The wide-ride J4500 largest private operators, will be the first to take “We think customers are going to find the 2013 comes equipped with safety technologies such delivery of the 2013 J4500 off the assembly line J4500 a welcome addition to their fleets.” as electronic stability control along with this fall. Other improvements upgraded tire-pressure monitoring and fire-sup- The new concept include the high-style pression systems. Customers can choose from draws on part of the high and low beam head- available MCI tested three-point belted seats, J4500’s history. BMW lamps, now serviceable including a standard three-point driver seat with Group Designworks from outside the coach. two inches of additional legroom. USA led the designs of They are brighter and MCI says the coach now features a multi- the E4500 and J4500. more durable with full plexing system proven on MCI D-Series coach- The company’s design- LEDs set in stainless es for the past two years. Offering reduced ers have previously steel to resist corrosion wiring and fewer modules, the system change worked on such projects and sealed to reduce comes with a new ergonomic, easy-interfacing as yachts, world-class wind and air intrusion, driver dash layout with backlit switches and industrial farm equipment and the Rolls-Royce according to the company. The ID, clearance illuminated, easy-to-replace gauges. Phantom. and marker lights are higher to enhance visibil- The driver cockpit features interior upgrades In the case of the 2013 J4500, Designworks ity and the coach’s nighttime profile. including trim, improved lighting and more engineers collaborated with MCI engineers, On the rear of the coach, LED tail and brake connectivity. who turned to current J4500 customers for lights are four-inch rounds set in a bezel and Company officials say the new J4500 prom- input. MCI says chief among customer criteria placed higher for improved visibility, while ises at least an 8 percent fuel-economy gain, was that a coach have “presence” and “curb remaining easily replaceable. and, in some applications, it may be up to dou- appeal,” while providing workhorse reliability “This touch also modernizes the back of the ble digits. MCI says it continues to collect data. and a modern look that fits in with existing coach, according to the company. MCI’s design Visit www.mcicoach.com/newJ4500 for more J4500 fleets. team created a smooth modern rear cap, while information.

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September/October 2012 BUSLINE Page 45 0912Busline.FINAL2_Layout 1 9/4/12 9:55 AM Page 46

ple memorized wheelbase settings, operation Groundbreaking Rotary Lift MOD30 and maintenance manuals, troubleshooting Inground Lift Celebrates 10th Anniversary guide and fault codes to identify problems, training guide to help train new users on the Rotary Lift’s MOD30 modular, environmen- Rotary Lift says recent updates include: proper use of the lift, and preventative mainte- tally friendly inground lift is celebrating its • The MOD30 inground lift provides greater nance reminders; 10th anniversary in 2012. and faster access to more service areas on a • Modular design. The lift can be config- Increasing environmental and safety con- vehicle. The entire system is contained in a six- ured for the facility’s specific needs, with the cerns in the 1990s led many service managers foot-deep enclosure that’s coated inside and out control panel placed wherever it is most con- to install surface lifts. with Rotary Lift’s exclusive EnviroGuard™ venient for technicians; coating, a quarter-inch-thick polyurethane • Productivity enhancements. Both hous- sealant that protects against electrolysis and ings are recessed to provide an unobstructed harsh contaminants for the 30-year life of the floor. A wheel spotting dish for axle positioning lift; guides the placement of the vehicle for proper • The MOD30 meets the environmental stan- lifting. The patented universal saddle adapter dards of underground storage tanks (USTs), makes it easy to mount the vehicle. An auto including lead detection, fluid monitoring, fluid spotting system allows positioning of the move- extraction and an alarm system; and, able piston without crawling around on the • Addressing safety concerns, the MOD30 floor. The optional pendant control enables the comes with galvanized shutter plate trench technician to operate the lift remotely from the covers that automatically move to keep the pit control console; and, covered at all times. The lift’s VEC™ • Available with two or three posts. Lifting Variable Equalized Control system raises both capacity from 60,000 to 90,000 pounds. It can jacks simultaneously for level lifting. It is accommodate articulated buses and vehicles Company spokespeople say Rotary Lift has automatically monitored 80 to 120 times per with tandem axles. continuously improved the MOD30 inground second. The Rotary Lift MOD30 is third-party tested lift so that it provides maximum versatility to Other features of the MOD30 include: by ETL and ALI certified to meet ANSI safety lift heavy-duty vehicles with the latest design • Rotary’s patent-pending inbay® tech- and performance standards. It is made in the features, including low-floor and kneeling nology. Through inbay, technicians can imme- United States. buses and trucks with aerodynamic fairings and diately access and review service, diagnostic Visit www.rotarylift.com or call 800-640- new emissions equipment. and maintenance information, including multi- 5438 for more information.

SAFE, STURDY & DURABLE Safety Step will meet all your transportation needs…

s Safety Steps full line of transportation steps are designed specifically for the transportation industry s Anti-tip design makes it impossible to tip over with normal use s Transportation models provide a 6”, 8”, 10” or 12” boost s The 10" and 12" steps have brackets for extra durability s Rugged all-aluminum welded construction s All models are lab tested to hold over 1,000 pounds, but weigh a mere 7 pounds s Non-slip angled rubber leg tips and gripper strips keep your passengers and your Safety Step securely in place s Durable powder coat finish available black, silver or safety yellow

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Alexander Dennis

Enviro 500 The new low height Enviro 500 Double Deck from Alexander Dennis, Inc. offers a combination of high capac- ity, maneuverability and passenger comfort. Still with over 80 seats and capable of carrying almost 100 passengers, it brings another dimension to public transport and builds on the reputation that has made it a winner in New York, Las Vegas, San Francisco, Washington, D.C., Seattle, Vancouver, Ottawa and Toronto. The new reduced height models ushers in a stylish look for the ADL Double Deck range, whether it is for transit or interurban operations.

Alexander Dennis, Inc. 31566 Railroad Canyon Road Model...... Enviro 500 Canyon Lake, CA 92587 USA Seating Capacity...... 80 Phone: 951-244-9429 Length ...... 40’ and 42’ Fax: 951-755-0318 Width ...... 102” Email: [email protected] Height...... 14’ and 13’7” Website: www.alexander-dennis.com Engine ...... Cummins ISL 330HP & 380HP Type of Fuel ...... Diesel Chassis...... Dennis Trident 3 Air Conditioning...... Thermo King Wheelchair Lift Option...... Ricon FRS2 Steering ...... ZF

Bob Paddon Elected Chair Of The Canadian Urban Transit Association (CUTA)

Bob Paddon, executive vice president, his contribution and commitment to CUTA in Executive Committee members whose posi- Strategic Planning and Public Affairs, 2011-2012. tions remain unchanged are: Gary McNeil, TransLink (Vancouver), has been elected chair "I would like to thank John for all of his Metrolinx, vice chair technical services; of the Canadian Urban Transit hard work and his valuable con- Councillor Bev Dubois, City of Saskatoon, vice Association (CUTA). Paddon tribution to the transit industry. chair municipal councils; Brian Leck, Toronto came to TransLink in 2001 from John is leaving us a great legacy Transit Commission, honorary counsel; Metro Vancouver, bringing and I will work with CUTA to Suzanne Connor, Brampton Transit, vice chair expertise in local government, build on our current achieve- education & human resources development; communications, media rela- ments and go on to even greater Paul Smith, New Flyer Industries, vice chair tions and business administra- success in the future,” Paddon business members; Donna Shepherd, tion. He was also part of the said. Burlington Transit, vice chair small transit sys- Metro Vancouver team that cre- Following this, changes were tems; and Penny Williams, Transit Windsor, ated TransLink. announced to the Executive vice chair finance. In his acceptance speech at Committee and included the The CUTA AGM provided opportunity for the CUTA Annual General election of Stéphane Forget, CUTA members to receive an overview of the Meeting in Victoria, Paddon Société de transport de Montréal association's activity in the past year, review thanked members for their sup- Bob Paddon as first vice chair; Laurent its financial report, and share its new mission port to the association. Chevrot, Société de transport de and vision. Members were given opportunity “I am honored to be chair at such an impor- Sherbrooke, vice chair communications & to voice opinion on all of these topics, as well tant point in CUTA’s success. I am looking public affairs; Chris Akiyama, SEON Design, as to present other business for discussion. forward to working with all CUTA members, vice chair business members; and Daniel For CUTA information, contact: Board and the executive committee and to Bergeron, Agence métropolitaine de transport, Grace Elasmar, manager, marketing making my contribution in achieving ambi- vice chair government agencies. John King, and communications CUTA, office: tious plans for the future.” City of Lethbridge, becomes immediate past (416) 365-9800 ext. 118; Outgoing Chair John King was thanked for chair. or by email at [email protected]. September/October 2012 BUSLINE Page 47 0912Busline.FINAL2_Layout 1 9/4/12 9:55 AM Page 48

Busline Vehicle Showcase

Motor Coach Industries Motor Coach Industries

MCI® Commuter Coach MCI® J4500 The route to reliable commuting starts with the MCI Commuter Coach. Based on MCI’s all-time best-selling D-Series, MCI’s Buy Redesigned for 2013, and ready to fit into existing J4500 fleets, America-compliant and Altoona-tested Commuter Coach is avail- the MCI J4500 coach has heightened curb appeal and workhorse able in clean-diesel, hybrid or CNG powertrain configurations. reliability. New LED headlamps are brighter, long lasting and easy The MCI Commuter Coach, in 45-foot and 40-foot versions, pro- to service. Bumpers are sleeker and more impact resistant. vides a comfortable, safe ride combined with ease of maintenance A more modern, smooth rear cap provides more space for and low total cost of operation over many years. Standard safety brand messaging. Wide-ride suspension, electronic stability con- features include electronic stability control (n/a on the hybrid trol, a SmartWave tire-pressure monitoring system and a fire sup- model), a tire monitoring system and a fire suppression system. pression system are standard. Options include a steerable tag Options include three-point passenger seatbelts, a wheelchair lift axle for a tighter turning radius, three-point seatbelts, 110-volt with up to two wheelchair positions, digital wireless WiFi, and 110- power outlets and Wi-Fi connectivity. Improved fuel economy volt outlets. through powertrain optimization is delivering double-digit gains in some applications. Motor Coach Industries 1700 East Golf Road, Suite 300 Motor Coach Industries Schaumburg, IL 60173 1700 East Golf Road, Suite 300 Phone: 1-866-MCICOACH Schaumburg, IL 60173 Website: www.mcicoach.com. Phone: 1-866-MCICOACH Email: [email protected] Website: www.mcicoach.com. Email: [email protected]

Model...... MCI® Commuter Coach Passenger Capacity...... 57, 49 Model ...... MCI J4500 Length...... 45’, 40’ Passenger Capacity...... 56 Height...... 137” Length ...... 45.58’ Wheelbase...... 318”, 279” Height ...... 140.74” Headroom ...... 78.25” Headroom ...... 78.25” Turning Radius ...... 47’, 44.70’ Wheelbase...... 315” Interior Height...... 78.25” Turning Radius...... 47’ Fuel Tank Capacity...... 164 gal. CNG, Engine Options...... Cummins ISX, Detroit Diesel DD 13 114.6 Diesel Gallon Equivalent (DGE) Floor-Low or Standard ...... Standard Chassis ...... Monocoque Transmission Options...... Allison B500 or ZF Astronic Fuel Options...... Clean-diesel, hybrid, CNG Brakes...... Meritor all-wheel EX-225 disc Transmission Options...... Allison B500, Fuel Tank Capacity...... 183 gal. Allison EP 50 Hybrid drive Fuel Options ...... ULSD Engine Options...... Cummins ISL, ISX or ISL G Chassis ...... Monocoque Brakes...... Air, disc with unitized hubs and preset GVWR ...... 54,000 lbs. GVWR...... 50,000 lbs., 46,000 lbs.

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Busline Vehicle Showcase

ABC Companies ABC Companies

Van Hool A300L FC Van Hool A300L The Van Hool Company was honored with the BusWorld Kortrijk The Van Hool A300L is a 40-foot, true low-floor, heavy-duty 2009 Grand Environment Award, citing the company’s A330 Fuel Cell transit bus that is compatible for all modes of people moving model. The hybrid-diesel electric bus offers an environmentally-friend- transportation. From inter-city transit to employee shuttle to air- ly alternative for public transport providers. In the United States, the port and ground transportation, the A300L is a viable solution for Van Hool A330 Fuel Cell has been well-received by the American public all applications. Designed to promote quick and easy passenger where partners ABC, Van Hool and AC Transit pioneered a “green” tran- flow, the Van Hool A300L offers a smooth ride aboard a distinctly sit initiative in 2005. Along with AC Transit, SunLine Transit and modern urban transit bus. Connecticut Transit have this model in current service. A true low-floor interior design from front to rear makes enter- This next generation of Van Hool’s fuel cell bus – the Van Hool ing and walking through the bus simple and less cumbersome. Its A300L FC – retains its place as one of the most technically step-less design makes transitioning from the street to the bus advanced transit buses available today. This clean, quiet, energy easy and convenient, whether using the fold-out ADA approved efficient 40-foot transit emits only water vapor from the tailpipe. ramp or stepping directly from the curb to the inside of the bus. It is a true low-floor heavy-duty bus. The A300L is available with two and three door configurations, Virtually noiseless, yet powerful enough to climb grades in which help to distribute passengers throughout the vehicle. excess of 18 percent and reach speeds of 50 mph, the A300L FC is The engine is located mid-ship – halfway between the front and powered by a zero-emission hydrogen-fueled, hybrid-electric rear axles. This provides a smoother, less bouncy ride. Performing engine, utilizing a 120 kW fuel cell system, onboard battery power, engine maintenance is much easier thanks to the multiple service and regenerative braking. panels located inside, outside and underneath the bus. The com- bination of low-floors, high ceilings, expansive windows and ABC Companies; 1506 30th Street NW; Faribault, MN improved circulation gives passengers the distinct feeling of 55021 USA; Phone: 507-334-1871; Fax: 507-334-0246 openness rather than feeling confined in an enclosed compart- E-mail: [email protected]. ment, and offers a substantial improvement in the quality and Web site: www.abc-companies.com. customer-friendliness of public transport. Model ...... Van Hool A300L FC Model ...... Van Hool A300L Seating Capacity...... 28 Seated + 4 fold-down Seating Capacity...... 3 Door - 30 seats + 4 fold-down; Length...... 40’ 2 Door - 33 Seats + 4 fold-down Width ...... 102” Length...... 39’ 10” Height ...... 11’5” Width ...... 102” Engine ...... Hybrid electric drive system Height...... 131” UTC Power Puremotion 120 Power Plant Engine...... Cummins ISL EPA 2007 280hp Transmission...... Electric Propulsion Siemens Elfa2 Transmission...... Voith D864.5 4-speed automatic Chassis...... Electrically welded, partially steel and Chassis...... Electrically welded, partially steel and partially stainless steel structure partially stainless steel structure Air Conditioning ...... Integrated high voltage, electrically powered Air Conditioning...... Eberspächer - Roof mounted HVAC system - roof mounted Wheelchair Lift Option...... Securement positions for Wheelchair Lift Option...... Securement positions for 2 wheelchair passengers 2 wheelchair passengers Steering...... ZF Variable ratio Steering...... ZF Variable ratio Suspension ...... Air suspension w/air springs & Suspension ...... Air suspension w/air springs & telescopic shock absorbers telescopic shock absorbers

September/October 2012 BUSLINE Page 49 0912Busline.FINAL2_Layout 1 9/4/12 9:55 AM Page 50

Busline Vehicle Showcase

Setra New Flyer Xcelsior

New Flyers’ objec- tives were to deliver life cycle savings and improve the experi- ence for passengers and drivers. Better fuel economy, lighter weight, disc brakes and the industry’s first LED headlights make this a better bus. To significantly improve fuel efficiency, New Flyer reduced the weight of a conventional diesel by optimizing structure weight and reducing the weight of the cooling system, interior panels, fuel tank and flooring. Xcelsior’s sleek look* is enhanced by an integrated roofline, ComfortClass S 407 less-visible drip rails and fasteners, fiberglass exterior panels for true flush windows and LED headlights. Passengers are assured superior ride The Setra ComfortClass S 407 delivers quality German engi- quality, dramatically-improved visibility, increased headroom, and more neering and European styling. The model, powered by a forward-facing seats. Mercedes-Benz BlueTec engine that meets EPA emission stan- The upgraded interior features LED lighting, skylight roof hatches, and dards, combines functionality with the ability to meet the gru- styling upgrades to stanchions, windows and modesty panels. New Flyer eling work demands of tour, charter and even heavy-duty trans- has also taken measures to provide a quieter, more relaxing ride with enhanced insulation, a single-reduction rear axle, and roof-mounted air portation applications. Product safety is evident in every detail, conditioning. To ensure greater accessibility, New Flyer has increased the with as many as 16 integrated passive and active safety systems width of Xcelsior’s front door, reduced kneeled front step height to 10 onboard. These include Electronic Stability Program (ESP), all- inches, and installed a wheelchair ramp with 1:7 slope ratio. A redesigned wheel disc brakes, ABA braking with anti-slip control and Allison operator’s area features a more contemporary dash, an electronic instru- retarder as standard features. ment panel and better utilization of the overhead area. Downtime is minimized with a single-reduction axle, all-wheel disc Motor Coach Industries brakes and longer-life LED headlights. Preventative care and mainte- 1700 East Golf Road, Suite 300 nance are easier due to fiberglass exterior panels, slide-out battery com- Schaumburg, IL 60173 partment, swing-out fan belt guard and interior engine access door. Phone: 1-866-MCICOACH *Xcelsior is protected by several patents and design registrations in Canada and the United States. Website: www.mcicoach.com. New Flyer; 711 Kernaghan Ave., Winnipeg, MB R2C 3T4 CANADA Email: [email protected] Phone: 204-224-1251; Website: www.newflyer.com

Model...... Diesel/Clean Diesel, Diesel-Electric Hybrid, and CNG Seating Capacity...... 34 seated, 33 standing; 42 seated, 43 standing; 59 seated, 57 standing Length...... 35’; 40’; 60’ Model...... ComfortClass S 407 Width...... 102”, 132” with mirrors Seating Capacity...... 56 Height...... 126” over A/C, 130” over hybrid cooling fans, Length...... 45’ 133” over CNG roof enclosures Height...... 12’ Engine...... Cummins ISL 280; Cummins ISL 330 280 Headroom ...... 6.6’ Type of Fuel ...... Diesel, Electric, Diesel-Electric Hybrid, CNG Floor - Low or Standard...... Standard Chassis...... Carbon Steel Wheelbase...... 280” Air Conditioning...... Thermo King RLF1 (A/C and heat or, heat only) Turning Radius ...... 481.7” for Diesel & Hybrid, Thermo King T-14 for CNG Engine Options ...... Mercedes-Benz OM 471 EPA 10 410 hp Wheelchair Lift Option...... 660 lb., 32” wide, 1:7 slope, or, 450 hp flip out NFIL ramp, front door Transmission Options...... Allison B500 R or, ZF Astronic 12-speed Steering ...... Turning Radius 39”; 44” Brakes - Air or Hydraulic...... Knorr disc brakes Suspension...... 35/40 ft: MAN VOK 07 front disc brakes, Fuel Tank Capacity...... 180 gal. MAN HY-1336 rear disc brakes, single reduction axle / 60 ft: Fuel Options...... Ultra low sulfur diesel MAN VOK 07 front disc brakes, ZF AVN 132 center Chassis...... Monocoque Integral disc brake, MAN HY-1350 rear disc brakes, single GVWR...... 50,534 lbs. reduction axle (all with common disc brakes).

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“Through this pilot project, SEPTA will SEPTA Receives Gold Recognition become even more energy efficient, which will Level For Sustainability help control operating costs — benefiting both customers and taxpayers,” said SEPTA General The American Public Transportation tions in areas such as energy, water use, and Manager Joseph Casey. “We’ve made our sys- Association (APTA) recently recognized waste. tem cleaner, greener, and more efficient in SEPTA for its sustainability achievements by In addition to having the second largest recent years through such efforts as replacing presenting SEPTA General Manager Joseph hybrid-electric bus fleet in the United States, traditional diesel buses with diesel-electric Casey with the Gold Recognition Level of the hybrids and installing energy-efficient lighting APTA Sustainability Commitment program. at stations, facilities, and offices. These meas- Public transit agencies and businesses that ures are helping us control costs in tough eco- participate in this program on a voluntary basis nomic conditions and making us a better neigh- make a commitment to putting processes and bor in the communities we serve." actions into place, which allow for continuous improvement on environmental, social, and economic sustainability. FTA Awards The T “SEPTA is only the fourth public transit sys- tem to achieve the Gold Recognition Level,” Nearly $1 Million said King County Metro Transit General SEPTA achieved a 19.7 percent reduction in To Start Fort Worth Manager Kevin Desmond, who serves as the water usage per passenger miles traveled chair of the APTA Sustainability Committee (PMT); a 10.0 percent reduction in fuel use per Bike Share Program and who presented the award. “SEPTA is a PMT; a 4.0 percent reduction in electricity use national leader in sustainability, and employees per PMT; and 3.6 percent reduction in green- The T (Fort Worth Transportation Authority) and riders should be very proud.” house gas emissions per PMT. recently was awarded a $941,728 grant to help The three other public transportation systems SEPTA was recognized for projects, includ- launch a bike share program in Fort Worth. that have received the gold recognition level ing the implementation of the Wayside Energy The initial Bike Share program will start are: TransLink (Vancouver, BC), Intercity Storage program, which is both a strategy to with 300 bicycles and 30 stations located near Transit (Olympia, WA), and Sound Transit reduce energy consumption and an innovative public transportation hubs, such as the The T’s (Seattle, WA). revenue-generating opportunity. SEPTA and Intermodal Transportation Center, and will SEPTA was a founding signatory of the Viridity Energy, a Philadelphia-based smart grid spread throughout downtown, and nearby Sustainability Commitment program in 2009 firm, have implemented a pilot project to devel- urban villages. and has since put in place a full-scale sustain- op wayside energy storage technology to cap- The T was one of 255 projects receiving a ability program that has significantly reduced ture, store, and reuse electricity generated from total of $787 million as part of the FTA State of its environmental footprint. These gains led regenerative braking on trains on the Market- Good Repair and Bus Livability grant. The T SEPTA to achieve gold level recognition from Frankford Line. With more than $250,000 in also has received commitments from five local APTA, the highest level that public transit sys- annual energy savings, this program could be organizations amounting to an additional tems have achieved so far for significant reduc- replicated at additional substations. $260,000 to supplement capital and opera- tional costs. “We are really excited about receiving this Cincinnati Metro’s CEO Selected grant as it will go a long way toward helping us pay for the capital costs to launch the project,” For Leadership Cincinnati said The T’s President Dick Ruddell, “and we Terry Garcia Crews, CEO and General strated leadership ability and commitment are also very appreciative of the support and Manager of the Southwest to the community. funding partnerships within the Fort Worth Ohio Regional Transit A transit professional with community thus far who have committed to Authority that operates Metro more than 20 years of experi- help us get it started.” service in Cincinnati, was ence in both the private and Commitments to date are from Downtown recently named to Leadership public sectors, Garcia Crews Fort Worth, Inc., Fort Worth CVB, Fort Worth Cincinnati Class 36. has served at Metro since South, Inc., Texas Christian University, and Leadership Cincinnati is Nov. 1, 2010. She has been Texas Health Harris Methodist Hospital Fort the Cincinnati USA Regional actively involved with the Worth. The T and Fort Worth Bike Sharing are Chamber’s pre-eminent lead- American Public Transpor- seeking additional sponsors to help ensure the ership development program, tation Assoc iation as a region- viability of the system in Fort Worth. which provides participants a al board director and a mem- “Due to The T’s strong support of bicycles broad view of civic leadership ber of several key commit- as an integral part of a public transit system through direct contact with a tees. She is a board member and the success of Bike Share programs in wide variety of institutions Terry Garcia Crews of Downtown Cin cinnati Inc. other cities, The T added development of a and people, and stimulates concern for the (DCI) and OKI Regional Council of Gov - Bike Share program to its long-range strategic quality of life in the region. ernments. plan in 2010,” said Ruddell. Garcia Crews was one of 54 individuals Metro is a non-profit, tax-funded public The T will put the system infrastructure in chosen to participate in this highly compet- service of the Southwest Ohio Regional place, and the system will ultimately be run itive program, which represents the Transit Authority, providing about 17 mil- by Fort Worth Bike Sharing, a newly created region’s top level of leadership. lion rides per year. Visit www.go-metro.com nonprofit organization which will own and Participants were selected based on demon- for more information. operate the program, set to launch in Spring of 2013. September/October 2012 BUSLINE Page 51 0912Busline.FINAL2_Layout 1 9/4/12 9:55 AM Page 52

ABC Companies Acquires TMC Group. Inc. ABC Companies announces its new investment in the small and mid-size bus manufacturing market through its acquisition of the assets of TMC Group, Inc. located in Elkhart, IN. The new operating company will be known as Ameritrans Bus, Inc. ABC anticipates investing additional capital in the Home of the Best Full-Service business. "We believe this investment complements our core transit and Travel Plaza in Northern Illinois motorcoach business and strengthens and diversifies ABC,” ABC President & CEO Dane Cornell said. "We look forward to Featuring… growing the business founder Al Foris and his team have built." The small and mid-size bus products will continue to be dis- tributed through the dealer network already established by TMC <    <$    Group, Inc. ABC Companies is a leading provider to the transportation industry including new and pre-owned full-size highway coach  equipment, mid-size shuttle transport vehicles, and advanced design heavy-duty transit equipment. ABC offers an after-sale Seating for 175, Homestyle Cooking, Daily Specials, service network for service and repairs, collision services, Buffet, Soup & Salad Bar, Full Menu, Carry-Out extensive OEM and quality aftermarket parts needs for transit, motorcoach and heavy-duty equipment from 11 locations (815) 562-5840 throughout the United States and Canada. Private and munici- pal financing and leasing options are available through the com- pany's financial services group. For more information, contact ABC Companies at 800-222- 2875 or visit www.abc-companies.com.

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Community Transit: area roads and streets are becoming so con- finding added funding, Eleanor said Continued From Page 20 gested. We are working hard to help these Snohomish County residents have been people find alternatives.” very supportive over the years. Since hope to have this fully operational by next With increasing population numbers in Community Transit’s origin in 1976, there year. We started using this technology last Snohomish County and surrounding areas, have been two ballot measures to increase month (July) with one of our bus routes,” officials at Community Transit are seeking the sales tax for the transit agency, both of Eleanor said. “Technology is definitely ways to better handle this growth. It which have passed. changing public transportation for the bet- involves a move to a more corridor-base “We also work very hard with state legis- ter. This includes transit signal priority as travel system with very frequent and con- lators, pressing upon them why it’s so well as our regional ORCA smart card fare venient service on major corridors, along important for Washington to have a vibrant payment system. Over 75 percent of with other services helping feed these corri- public transportation system in place. It may Community Transit’s riders use ORCA, dors. be due to the very nature of the state that showing how well it’s been accepted by the “We just went through a restructure of our this is sometimes difficult,” Eleanor said. public.” route system moving toward this direction. “Western Washington is so much more The ORCA smart card is used by seven of BRT is a big part of this, but it’s not all of urban than eastern Washington, and those the major public transportation agencies what we need to accomplish,” Eleanor said. legislators located in the eastern part of the serving King, Kitsap, Pierce and Snohomish “I think the recent restructure of our system, state may not all see the need for added pub- lic transportation dollars. “The public is ready. People are ripe for transportation However, eastern Washington has public transportation alternatives. I feel more people in this country would be using needs as well. public transportation if the funding to expand service was “When you look at the entire United States, there is a

available... I think this problem is only a blip on the radar similar challenge taking

place. Rural areas may not screen, and that adequate funding will come in the future.” have the same type of counties in the Puget Sound area. while it’s a different way of approaching our demands for public transportation, but there “One of the technologies that we are also services, is really catching on. As I said ear- are still people in these locations who are very interested in for the future is the APTS lier, our ridership has not declined dramati- senior citizens, children, the disabled and (Advanced Public Transportation Systems) cally despite cuts to service. other people who want to better connect

real time information for transfers,” Eleanor “We are looking at serving the most peo- with different communities.” said. “This technology will allow a rider on ple we can, as efficiently as possible.” Locally, Eleanor feels Community Transit

one bus to better see where his/her next bus officials have been successful in enhancing is located before making a connection. That The Public Is Ready the agency’s image. This includes imple- rider will also know when his/her next bus mentation of the Swift BRT line and the use is expected to arrive at the desired transfer ust like everyday life, challenges are a of Alexander Dennis double-decker buses. point.” part of any transit agency’s operation. “We are always looking at ways to make Community Transit’s buses also feature This is especially true concerning the people sit up and take notice. This is defi- J bike racks for those who want to combine level of funding over the past several years. nitely happening here at Community

riding their bikes with taking a bus. In fact, This challenge comes just as many people Transit,” she said. for the Swift BRT line, bike racks have been are looking to use public transportation for Eleanor, who has been CEO of placed inside these buses as this service is the very first time, according to Eleanor. Community Transit for the past 18 years, designed for quick boarding. “The public is ready. People are ripe for said she has seen many changes take place “People can just roll their bikes onto the transportation alternatives. I feel more peo- since first entering the industry in 1974. bus and put them on the rack. With Swift, ple in this country would be using public “It’s turned into a very sophisticated, pro-

there is none of the delay that takes place transportation if the funding to expand serv- fessional and wonderful public service,

while putting a bike on a traditional rack ice was available,” she said. “Unfortunately, which is what it should be. I’m very proud found on the outside of a bus,” Eleanor said. many agencies are at the point where added to represent public transportation,” she said. Such services can make riding a bus more funding just is not available. That being “Community Transit itself is a truly dedicat- attractive to choice riders. Eleanor said said, I think this problem is only a blip on ed agency, and it was this way before I Community Transit already enjoys a strong the radar screen, and that adequate funding came. It’s always had that kind of culture. I demographic level of choice riders due to will come in the future. I feel public trans- like to think that I’ve helped enhance this

the agency’s commuter service options. portation has a very glowing future as more along.

“I know that our Swift BRT line has people are seeing that it just makes sense. “We also have a very good board of direc- attracted a lot of people who did not previ- “When you look at air quality and con- tors. These board members are fully ously ride a bus. They have found our Swift gestion issues, the fact that both parents are engaged and very interested in doing what service to be convenient and a fast way to working these days, and that more young is best for the agency. I have been fortunate travel,” Eleanor said. “Overall, our ridership people need to get around town who don’t to work with such a great board and staff.” is pretty balanced. This includes choice rid- have cars ... there are all kinds of needs for Contact: Community Transit,

ers and those who are transit dependent. public transportation today.” 7100 Hardeson Rd., Everett, WA 98203. Many people are simply looking for trans- Although Community Transit has certain- Phone: 425-348-7100.

portation alternatives due to the fact that Website: www.communitytransit.org. ly not been immune to the challenges of Page 54 BUSLINE September/October 2012 0912Busline.FINAL2_Layout 1 9/4/12 9:55 AM Page 55

BOWMANSDALE HANOVER King & Water Streets s 717-299-6699 NEWPORT 2112 Bumble Bee Hollow Rd. 991 Carlisle St., Rt. 94 s 717-632-7531 Manor Shopping Center Rt. 322 and Rt. 34, Newport Exit Off Rt. 15 s Mechanicsburg, PA 350 Eisenhower Dr. s 717-632-0005 1296 Millersville Pk. s 717-293-5706 717-567-9344 717-697-5383 1448 Baltimore St. s 717-630-0337 LEMOYNE PALMYRA CAMP HILL HARRISBURG Rts. 11 and 15 North across from 901 E. Main St. s 717-838-6815 4230 Trindle Road s 717-737-3896 2929 Paxton St. s 717-561-8050 Radisson Hotel s 717-761-7992 PINE GROVE CARLISLE 4605 Jonestown Rd. s 717-652-7035 LEBANON I-81, Exit 31 s 717-345-6400 60 Noble Blvd. in Super Walmart 7845 Linglestown Rd.s 717-545-8580 1202 W. Maple St. s 717-273-8691 RED LION 717-960-9400 Rt. 83 and Union Deposit Rd. 757 E. Cumberland St. s 717-273-9023 897 West Broadway s 717-246-1802 608 E. High St. s 717-249-7721 717-564-9320 1725 Quentin Rd., Lebanon, PA 655 Lombard St., Cape Horn Plaza 1176 Harrisburg Pike s 717-243-7774 4403 N. Front St. s 717-238-1048 717-306-6565 717-246-7801 905 Walnut Bottom Rd. s 717-249-0694 Harrisburg East Mall/Rt. 83 and Paxton St. LITITZ SCOTLAND CEDAR CLIFF 717-561-0703 990 Lititz Pike, Rt. 501 N. 3347 Black Gap Rd. s 717-263-7507 Exit 19 off I-83 s Camp Hill, PA Eisenhower Blvd. I-283, Exit 1 717-627-4666 SHIPPENSBURG 717-737-6404 717-939-6972 LITTLESTOWN 333 East King St. s 717-532-7945 CHAMBERSBURG 5590 Allentown Blvd., Rt. 22 430 North Queen St.s 717-359-8946 SHREWSBURY 1075 Lincoln Way East s 717-263-4601 Exit 26 off I-81 s 717-652-9123 LYKENS VALLEY Exit 1 off I-83 s 717-235-4663 NORTH CHAMBERSBURG Kline Plaza, 101 S. 25th St. 4660 Rt. 209s 717-362-8416 SILVER SPRING 2891 Philadelphia Avenue (US 11 N.) 717-232-0008 MANHEIM Rt. 114 and Shadow Oak Dr. 717-263-2970 Uptown Shopping Center 711 Lancaster Rd., Rt. 72s 717-664-4944 Mechanicsburg, PA s 717-697-3460 CLEONA 720 Division St. s 717-236-6226 MECHANICSBURG SPRINGETTSBURY 493 W. Penn Avenue s 717-272-5677 Harrisburg Airport s 717-948-3900 Wesley Dr. Exit, Rt. 15 Hallam Exit off Rt. 30, Rt. 462 COLUMBIA 6535 Grayson Rd. in Wal-Mart 717-761-7525 717-757-9655 1788 Columbia Ave., off Rt. 30 717-561-0445 KMart Plaza, 5600 Carlisle Pike WAYNESBORO 717-684-7048 HERSHEY 717-766-9675 302 East Main St. s 717-762-9201 DILLSBURG Rts. 39 and 322 s 611 E. Main St., 6250 Carlisle Pike in Wal-Mart YOCUMTOWN 898 North US Rt. 15 s 717-432-9500 Hummelstown s 717-566-6041 717-591-9864 Exit 14A off I-83 s 717-938-5705 EAST MANCHESTER JONESTOWN MERCERSBURG YORK 4245 North George St. s 717-266-3170 Rt 72 & I-81 s 610-562-8462 11924 Buchanan Trial West 2125 York Crossing Dr & Rt 74 ELIZABETHTOWN LANCASTER 717-328-0111 717-767-1381 1284 S. Market St. s 717-367-6471 1880 Hempstead Rd. s 717-509-6988 MIDDLETOWN Exit 4, I-83, 133 Leader Heights Road ENOLA Willow Valley Square s 717-464-5119 2270 W. Harrisburg Pike s 717-944-9535 717-747-9191 Enola Rd., Exit Rt. 11 1829 Oregon Pike s 717-569-7898 MIFFLINTOWN York Galleria Mall s 717-757-3026 15 S. off Rt. 81 s 717-732-4228 1434 Manheim Pike s 717-394-3417 Rt. 322 and Rt. 35, Mifflintown Exit 60 Arsenal Rd. s 717-699-4600 EPHRATA Rt. 30 and Centerville Rd. 717-436-9779 Exit 6W off I-83 s 717-845-9360 140 N. Reading Rd. s 717-733-1660 Lancaster, PA s 717-393-9523 MYERSTOWN 3141 Carlisle Road, Dover GETTYSBURG 68 East Town Mall, Rt. 30E 295 West Lincoln Avenue (Rt. 422) 717-767-2594 517 S. Steinwehr Ave., Bus. Rt. 15 Lancaster, PA s 717-394-8957 717-866-2278 144-158 S. George St. s 717-846-1021 717-334-5920 1755 Columbia Ave. NEW CUMBERLAND Rts. 30 & 74 in Wal-Mart s 717-764-8923 1090 York Rd. s 717-337-1030 Millersville Exit off Rt. 30, Rt. 462 101 Limekiln Rd. s 717-774-1027 380 Memory Lane s 717-757-2912 GREENCASTLE 717-397-5112 NEW HOLLAND Rt. 16 and I-81 s 717-597-2589 575 N. Franklin St., next to McCuskey 828 W. Main St. s 717-354-9300 Tell us you saw this ad in Busline Magazine, and 1 driver and 1 tour guide will receive a HALIFAX High School s 717-394-7938 NEW OXFORD 6040 York Rd., Rts. 30 and 94 FREE MEAL! 3761 Peter’s Moutain Rd. s 717-896-2535 2034 Lincoln Hwy East in Wal-Mart Please call ahead to the phone number listed by 717-390-1099 717-624-4266 the McDonald’s of your choice. 0912Busline.FINAL2_Layout 1 9/4/12 9:55 AM Page 56

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