Parcel Post Compendium Online Pošta Slovenije, D.O.O. SIA SI

Parcel Post Compendium Online SI - Slovenia Pošta Slovenije, d.o.o. SIA Basic Services PREDES Pre-advice of international dispatch Yes V 2.0 information - origin post 1 Maximum weight limit admitted RESDES Dispatch receipt information (response Yes 1.1 Surface parcels (kg) 30 V 1.1 to a PREDES) – destination post 1.2 Air (or priority) parcels (kg) 30 5.1.5 Ready to start transmitting data to Yes partners wishing to receive data 2 Maximum size admitted 5.1.6 Other messages transmitted 2.1 Surface parcels PRECON Pre-advice of international consignment Yes 2.1.1 2m x 2m x 2m Yes – origin post (or 3m length & greatest circumference) RESCON Response to a PRECON – destination Yes 2.1.2 1.5m x 1.5m x 1.5m No post (or 3m length & greatest circumference) CARDIT Carrier documents international No 2.1.3 1.05m x 1.05m x 1.05m No transport – origin post (or 2m length & greatest circumference) RESDIT Response to a CARDIT – destination No 2.2 Air parcels post 2.2.1 2m x 2m x 2m Yes 6 Home delivery (or 3m length & greatest circumference) 6.1 Initial delivery attempt at physical Yes 2.2.2 1.5m x 1.5m x 1.5m No delivery of parcels to addressee (or 3m length & greatest circumference) 6.2 If initial delivery attempt unsuccessful, Yes 2.2.3 1.05m x 1.05m x 1.05m No card left for addressee (or 2m length & greatest circumference) 6.3 Addressee has option of paying taxes or Yes duties and taking physical delivery of the item Supplementary services 6.4 There are governmental or legally 3 Cumbersome parcels admitted Yes binding restrictions mean that there are certain limitations in implementing home 4 Maximum size admitted delivery. 4.1 Surface parcels 6.5 Nature of this governmental or legally binding restriction. Metres for any one dimension 2 Metres for length & greatest 3 circumference 7 Signature of acceptance 4.2 Air parcels 7.1 When a parcel is delivered or handed Metres for any one dimension 2 over 7.1.1 a signature of acceptance is obtained Yes Metres for length & greatest 3 circumference 7.1.2 captured data from an identity card are No registered 7.1.3 another form of evidence of receipt is No Parcels service features obtained 5 Electronic exchange of information 7.2 Ordinary parcels 5.1.1 Use a track and trace system Yes 7.2.1 Signature of the addressee or his agent Yes 5.1.2 Mandatory tracking events transmitted 7.2.2 Signature of a de facto agent Yes EMC Departure from outward office of Yes 7.3 Insured parcels exchange 7.3.1 Signature of the addressee or his agent Yes EMD Arrival at inward office of exchange Yes 7.3.2 Signature of a de facto agent Yes EMH Attempted/Unsuccessful delivery Yes EMI Final delivery Yes Insured parcel service 5.1.3 Optional tracking events transmitted 8 Insured surface parcels admitted Yes EMA Posting/collection Yes 8.1 Maximum insured value for surface 4000 EMB Arrival at outward office of exchange Yes parcels (SDR) EME Held by Customs Yes 9 Insured air parcels admitted Yes EMF Out of Customs/Departure from inward Yes 9.1 Maximum insured value for air parcels 4000 office of exchange (SDR) EMG Arrival at delivery office Yes 9.2 Maximum insured value when the EMJ Arrival at transit office of exchange Yes provisions of the Parcel Post Regulations are not applied EMK Departure from transit office of exchange Yes 10 Marking used for insured parcels 5.1.4 Dispatch messages transmitted 10.1 CP 74 pink label used Yes

Date of last update : 14.09.2021

Page 1 of 10 Parcel Post Compendium Online SI - Slovenia Pošta Slovenije, d.o.o. SIA 10.2 CP 73 label and pink “insured” label No Fragile parcel used 15 Fragile parcels admitted Yes

Cash-on-delivery service for parcel Consignment service 11.1 Acceptance of Cash-on-delivery (COD) service for parcels 16 Consignment service by bilateral Yes agreements provided 11.1.1 outbound COD parcels Yes

11.1.2 inbound COD parcels Yes Integrated logistics service 11.2 Amount charged to the sender for the 17 integrated logistics service by Yes service (in SDR), in addition to bilateral agreements provided postage charges: 11.2.1 for ordinary parcels 2,55 SDR Addresses for bilateral agreements 11.2.2 for insured parcels 2,55 SDR 18 Contact details of the person responsible for 11.3 Additional amount for the delivery of Yes questions concerning bilateral agreements COD parcels 11.3.1 Fixed cost SDR Name: Ms Trup Vesna 11.3.2 Value range or the value of the parcel Function: Specialist Adviser (explanation on how the service charge billed to the addressee is calculated): Address: Post of Slovenia, International Mail, SI- If the COD amount is up to 195,12 SDR, 2500 MARIBOR, Slovenia the cost charged is 9,76 SDR. If the COD amount is above 195,12 SDR, the Tel: 1: (+3862)4492227 cost charged is 5,00 % of the COD 2: (+) amount. If the COD amount is collected Fax: (+3862)4492371 (and the item is delivered) by Postman in addressee's premises (hoese, E-mail [email protected] bussines), additional fixed cost of 1,33 SDR is charged.

11.4 Methods of payment accepted upon Admissible radioactive material and infectious substances delivery for the service charge billed to the addressee 19 Radioactive materials admitted in Cash : Yes 19.1 Air Parcels Credit card : Yes Cheque : No Inbound parcels No Payment by mobile phone : No Other : payment on the account Outbound parcels No 11.5 Methods of payment accepted upon 19.2 Insured parcels delivery for the value of the COD parcel Inbound parcels No Cash : Yes Money order : No Outbound parcels No Credit card : Yes 20 Infected substances admitted in Cheque : No Payment by mobile phone : No 20.1 Air Parcels Other : payment on the account Inbound parcels No 11.6 Maximum value accepted for an inbound 1.330,34 COD parcel SDR Outbound parcels No 20.2 Insured parcels Express delivery service Inbound parcels No 12 Express parcel delivery service No Outbound parcels No provided

Supplementary charges - Customs Parcels with advice of delivery 21 Non-dutiable parcels 13 Admission of advice of delivery for 21.1 Threshold level below which parcels are No 13.1 ordinary parcels No free of customs duties and other taxes 13.2 insured parcels Yes Comments:

Parcels for delivery free of charges and fees 22 Dutiable parcels 14 Parcels for delivery free of charges No and fees admitted 22.1 Customs clearance fee collected for Yes parcels subject to import customs clearance

Date of last update : 14.09.2021

Page 2 of 10 Parcel Post Compendium Online SI - Slovenia Pošta Slovenije, d.o.o. SIA 22.2 Amount of fee collected 27 Poste restante service provided No Local currency USD Special provisions - Treatment of parcels wrongly accepted Comments: 28 Parcels returned to sender No

New custom clearance fees from 1 July 2021 include 28.1 If not, parcel delivered to addressee No a handling fee for direct representation and for indirect under conditions prescribed by your representation. Additional fees are charged for online country legislations payment/COD payment of the corresponding fees and 28.2 For parcels wrongly accepted, action Yes import duties. taken on a case-by-case basis If the consignee chooses the direct custom representation, Delivery areas 2.5 EUR fee is applied for online payment for this service and possible VAT (depending on IOSS and 29 Parcels delivered to total value) 4 EUR fee is applied for the COD payment and this 29.1 all addresses Yes service 29.2 specific areas only No for all shipments with a value from 0 to 150 EUR. Comments: If the consignee chooses the indirect representation and online payment, three fees apply depending on the total value of the goods. 4.50 EUR for the total value of 50 EUR 7.50 EUR for the total value from above 50 to 100 Collection EUR 10.50 EUR for the total value from above 100 to 150 30 Collection of parcels at post offices EUR provided for

If the consignee chooses the indirect representation 30.1 all addresses Yes and COD payment, three fees apply depending on the 30.2 specific areas only No total value of the goods. 6 EUR for the total value of 50 EUR Comments: 9 EUR for the total value from above 50 to 100 EUR 12 EUR for the total value from above 100 to 150 EUR

The fee for goods above the 150 EUR threshold and the shipments with excise goods is 28 EUR. Delivery procedures for parcels for which customs duty and taxes are payable 23 Customs clearance fee collected for Yes 31 Procedure for parcels for which for all items declared at customs customs duty is payable 23.1 Amount of fee collected 31.1 Pick up of parcel at the customs office No Local currency 2,5 EUR 31.2 Addressee’s address with collection of Yes USD customs duties and taxes at the time of delivery Comments: 31.3 Delivery to the addressee’s address Yes after payment of customs duties and taxes 24 Administration fees collected for No 31.4 Over the counter at the local post office Yes parcels subject to export customs with immediate payment of customs clearance duties and taxes Comments: 31.5 Other

Special charges - Storage Period of retention 25 Storage charge collected on a parcel No 32 Period of retention for parcels when it is kept beyond the prescribed 32.1 Normal period 15 Day(s) period, or in the event of return to sender/redirection 32.2 Exceptional period 30 Day(s) 33 Retention for parcels for which notice Special delivery charges could not be sent or addressed to poste restante 26 Delivery charges collected at the time No 33.1 Normal period 15 Day(s) of delivery in response to the advice of arrival 33.2 Exceptional period 30 Day(s)

Special charges – Poste restante Parcels automatically retained

Date of last update : 14.09.2021

Page 3 of 10 Parcel Post Compendium Online SI - Slovenia Pošta Slovenije, d.o.o. SIA 34 A list of contact e-mail addresses for accounting and verification notes is temporarily being maintained and Service to customers published outside the compendia; 39 On-line tracking provided Yes please refer to International Bureau circular 75/2020. The UPU contact 39.1 Web site address to access information person for any updates to this list is [email protected]. http://www.posta.si 39.2 Languages in which track and trace information is available Office name: Office of Exchange 1003 Ljubljana Slovene Name: Mr Function: Address: Office of Exchange, SI-1003 Ljubljana, Slovenia Service to designated operators Tel: 1: (+3861)4767610 40. User of the Internet-based Inquiry Yes 2: (+) System (IBIS) Fax: (+3861)4767621 40.1 Details of office(s) responsible for E-Mail: [email protected] handling parcel post inquiries

Office name: International Mail Requests for withdrawal from the post or alteration, or Name: Mr correction of address Function: Inquires 35 Requests for withdrawal from the Yes post accepted Address: Post of Slovenia, Customer Care, SI-1002 Ljubljana, Slovenia 35.1 Central office (in destination country) to which requests must be sent Tel: 1: (+386)14767627 2: (+386)14767616 Fax: (+) Office name: Office of Exchange 1003 Ljubljana E-Mail: [email protected] Name: Mr Function: Address: Office of Exchange, SI-1003 Ljubljana, Slovenia Hours of service and days(s) on which the inquiry service is operating Tel: 1: (+3861)4767610 2: (+) Opening Hours (Local) Fax: (+3861)4767895 Day Opening hours 1 Opening hours 2 E-Mail: [email protected] Monday 07:00-15:00 - Tuesday 07:00-15:00 -

Special provisions - Force majeure Wednesday 07:00-15:00 - 36 Liability admitted in cases of force No Thursday 07:00-15:00 - majeure Friday 07:00-15:00 - 36.1 Liability admitted for insured parcels on No board ships or aircraft used by Saturday - - designated operators Sunday - - 36.2 Addressee/sender's reservations No admitted at the time of delivery Languages English Special provisions - Customs declarations 37 Number of CN 23 customs 1 National Holidays declarations required for inbound parcels 41.1 National holidays 37.1 Number of CN 23 customs declarations 1 National holiday in 2022 required for parcels in transit Month Day(s) National Holidays - Description 37.2 Languages in which CN 23 customs declarations can be completed January 1 New Year's Day French English January 2 New Year's Day

Special provisions - Method of dispatching accompanying February 8 Prešeren Day documents April 17 Easter Sunday 38 Documents affixed to the relevant Yes parcels April 18 Easter Monday 38.1 Documents attached to the parcels bill No April 27 Day of Uprising Against Occupation

Date of last update : 14.09.2021

Page 4 of 10 Parcel Post Compendium Online SI - Slovenia Pošta Slovenije, d.o.o. SIA May 1 Labour Day

May 2 Labour Day Redirection within the country of destination 43.1 Redirection done without a request from No June 5 Whit Sunday the sender or addressee June 25 Statehood day 43.2 Redirection fee charged No 43.3 Amount of redirection fee (SDR) August 15 Assumption Day Comments: October 31 Reformation Day

November 1 Remembrance Day

December 25 Christmas Day Miscellaneous provisions – operation of the parcel service December 26 Independence and Unity Day 44.1 Postal parcel services operated by the Yes designated postal operator 44.2 Postal parcel services operated by a No National holiday in 2021 transport company or companies 44.3 Service provided throughout the country Yes Month Day(s) National Holidays - Description Postcodes Localities January 1 New Year's Day

January 2 New Year's Day

February 8 Day of Slovenian Culture Office(s) of exchange handling parcels April 4 Easter Sunday 45 Details of office(s) of exchange April 5 Easter Monday responsible for handling parcel post

April 27 Day of Uprising Against Occupation Office name: Office of Exchange 1003 Ljubljana IMPC codel: SILJUA May 1 Labour Day Name: Mr May 2 Labour Day Function: May 23 Whit Sunday Address: Office of Exchange, SI-1003 Ljubjlana, Slovenia Tel: 1: (+3861)4767610 June 25 Statehood day 2: (+) Fax: (+3861)4767895 August 15 Assumption Day E-Mail: [email protected] October 31 Reformation Day [email protected]

November 1 Remembrance Day Hours of service and days(s) on which the OE is operating December 25 Christmas Day Opening Hours (Local) December 26 Independence and Unity Day Day Opening hours 1 Opening hours 2

Monday 00:01-04:00 06:00-23:59

Regional Holidays Tuesday 00:01-04:00 06:00-23:59 41.2 Regional holidays Wednesday 00:01-04:00 06:00-23:59 Thursday 00:01-04:00 06:00-23:59 Regional holiday in Friday 00:01-04:00 06:00-23:59 Month Day(s) Regional/Local Holidays – Localities and description Saturday 00:01-04:00 06:00-18:00 Sunday 14:00-23:59 -

Cancellation of fees Observations/Comments 42 Fees cancelled when they concern 42.1 parcels returned to sender No 42.2 parcels redirected to a third party No 42.3 parcels abandoned by the sender Yes Delivery standards 42.4 parcels lost or destroyed Yes 46-47 See the annexes. 42.5 parcels rifled or damaged Yes

Date of last update : 14.09.2021

Page 5 of 10 Parcel Post Compendium Online SI - Slovenia Pošta Slovenije, d.o.o. SIA Barcode

48 Barcode sample used on all outward international postal parcels.

Date of last update : 14.09.2021

Page 6 of 10 Parcel Post Compendium Online - Annexes SI - Slovenia Pošta Slovenije, d.o.o. SIA

Parcel delivery standards - Air parcel

OE Name 1003 Ljubljana IMPC Code SILJUA Tel (+386)14767712 Fax (+386)14767621 Hours of operation Mon - Fri: 00:00 - 04:30 and 05:00 - 23:59; Sat: 00:00 - 04:30 and 05:00 - 18:00; Sun 14:00 - 23:59 From the airport of destination to the addressee

Arrival at the airport Days of delivery by zone Day Time Zone 1 Zone 2 Zone 3 Monday 00:00 - 16:30 Tuesday ------Monday 16:31 - 23:59 Wednesday ------Tuesday 00:00 - 16:30 Wednesday ------Tuesday 16:31 - 23:59 Thursday ------Wednesday 00:00 - 16:30 Thursday ------Wednesday 16:31 - 23:59 Friday ------Thursday 00:00 - 16:30 Friday ------Thursday 16:31 - 23:59 Monday ------Friday 00:00 - 16:30 Monday ------Friday 16:31 - 23:59 Tuesday ------Saturday 00:00 - 23:59 Tuesday ------Sunday 00:00 - 23:59 Tuesday ------

Definition of zones

Zone 1: Postcodes Cities Whole country

Zone 2: Postcodes Cities

Zone 3: Postcodes Cities

Arrival at office of exchange: 18:00

Customs clearance times:

Date of last update : 14.09.2021

Page 7 of 10 Parcel Post Compendium Online - Annexes SI - Slovenia Pošta Slovenije, d.o.o. SIA

Items subject to customs duty: 30 minutes Items not subject to customs duty: 10 minutes

Comments: Up to 22 EUR customers do not pay neither VAT, neither customs duty. Above 22 EUR and up to 150 EUR customers pay only VAT.

Date of last update : 14.09.2021

Page 8 of 10 Parcel Post Compendium Online - Annexes SI - Slovenia Pošta Slovenije, d.o.o. SIA

Parcel delivery standards - Surface parcel

Definition of zones

Zone 1: Postcodes Cities Whole country

Zone 2: Postcodes Cities

Zone 3: Postcodes Cities

Arrival at office of exchange: 18:00

Customs clearance times:

Date of last update : 14.09.2021

Page 9 of 10 Parcel Post Compendium Online - Annexes SI - Slovenia Pošta Slovenije, d.o.o. SIA

Items subject to customs duty: 30 minutes Items not subject to customs duty: 10 minutes

Comments: Up to 22 EUR customers do not pay neither VAT, neither customs duty. Above 22 EUR and up to 150 EUR customers pay only VAT.

Last validation date: Da V1 01/08/2020

Date of last update : 14.09.2021

Page 10 of 10