5/6/2020 Air Operations News - official website

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CORONAVIRUS COVID-19: ADJUSTING YOUR TRAVEL PLANS

Update on 05 May 2020, 07:00 PM local time

Your comfort, well-being and health remain our highest priority. As the world faces an unprecedented health crisis, we have put special measures in place to guarantee your safety when traveling with us.

COVID-19 : Air France is by your side

The ongoing coronavirus Covid-19 crisis has forced us to reduce our ight capacity by up to 90%. This service reduction is currently expected to last until the end of May.

In addition, following the closure of Paris- airport, all of our ights to and from Paris now operate to or from Paris-Charles de Gaulle airport. Connecting ights continue to operate as planned.

To help you to adjust your travel plans in light of the ongoing health crisis, we have put in place exceptional measures throughout our network.

Before making any travel plans, please contact the relevant national authorities to check entry and stay requirements in your destination and transit countries. We also advise you to make backup plans for both your travel and accommodation.

Please be advised that upon arrival in Metropolitan France, even if you are only transiting, you must be able to present a Certicate of International Travel to Metropolitan France. You can download the certicate on the website of the French Interior Ministry.

Likewise, upon arrival in the French Overseas Territories, you must present a Certicate of International Travel to French Overseas Territories, including any required supporting documents. The certicate, as well as the list of supporting documents, can be downloaded on the website of the French Interior Ministry.

Download certicate of international travel to Metropolitan France

Download certicate of international travel to French Overseas Territories https://www.airfrance.in/IN/en/common/page_flottante/hp/news-air-traffic-air-france.htm?_ga=2.172895203.1500640807.1588746009-138791467… 1/4 5/6/2020 Air France Operations News - Air France official website FLIGHT SCHEDULE ADJUSTMENTS

We are working with the French and international authorities to adapt our ight schedule in real time, in light of the evolving situation and new restrictions imposed on airlines.

Our ight schedule of May is now up to date for all our destinations. For the summer period, our ight schedule will be updated at the beginning of June.

In order to ensure the return of our customers and to maintain regional services, we continue to operate scheduled ights at reduced frequencies to the following destinations:

Metropolitan France: Marseille, , Toulouse Overseas Departments: , Fort-de-France, Pointe-à-Pitre, Saint-Denis de La Réunion : Amsterdam, Athens, Barcelona, Berlin, Dublin, Edinburgh, Frankfurt, Geneva, Lisbon, , Madrid, Munich, Stockholm, Zurich : Cotonou, Dakar, Abidjan (other destinations under consideration) : New York, Los Angeles, Montreal, Mexico City South America: Rio de Janeiro, Sao Paulo Asia: Tokyo

TRAVEL WHEN YOU WANT, THE CHOICE IS YOURS WITH AIR FRANCE

If you have purchased a ticket on or after 22 April 2020, you can change it at no extra cost regardless of the cabin/fare you have selected (Light, Standard or Flex) as long as the same cabin/fare is still available.* Please note that any other fare conditions attached to your ticket remain unchanged.

Book with condence

*A fare dierence may Apply if the selected cabin/fare is no longer available.

YOU WANT TO POSTPONE YOUR TRIP

If you have purchased a ticket* before 21 April 2020 included for a ight departing before 31 August, 2020, you can postpone your departure date without any change fee, subject to the availability in the same travel cabin. Any changes to your ight must be made before its scheduled departure. Your new trip must begin no later than 30 November, 2020 included.

If you wish to travel on or after 1 December 2020, you can also postpone your departure date without any change fee. If the fare type mentioned in your ticket is not available, you may need to pay the fare dierence.

Save time by changing your booking online in the "My Bookings" section of our website or mobile application. You can also contact your sales agent.

Postpone my trip

*Except for group rates and allotments.

https://www.airfrance.in/IN/en/common/page_flottante/hp/news-air-traffic-air-france.htm?_ga=2.172895203.1500640807.1588746009-138791467… 2/4 5/6/2020 Air France Operations News - Air France official website YOU WANT TO CANCEL YOUR TRIP

If you have purchased a ticket before 21 April 2020 included at a travel agency, for a ight departing before 31 August 2020 and you no longer wish to travel, please contact them for further information.

If you purchased a ticket directly from our website or at an Air France agency before 21 April 2020 included for a ight departing before 31 August 2020 and you no longer wish to travel, you can request a travel voucher from the "My Bookings" section of our website or mobile application. This voucher is valid for 1 year on all Air France, KLM, Delta Air Lines, Virgin Atlantic and Kenya Airways ights.

Please note that any request must be made before the date of your initial ight.

Request a travel voucher in "My Bookings"*

*If you are unable to make the request from My Bookings, you can use the following form, which may take longer to process. If you have already applied for a travel voucher, there is no need to submit the application.

Complete online form

YOUR FLIGHT HAS BEEN CANCELED

If you have purchased a ticket at a travel agency and your ight has been cancelled, we invite you to contact them directly for further information.

If you purchased your ticket directly from our website or at an Air France agency, you can postpone your trip without any change fee or fare dierence, as long as your new trip begins no later than 30 November 2020 included. If you wish to postpone your trip to a date beyond 30 November 2020, you may do so without any change fee. Please note however that if the fare mentioned in your ticket is no longer available, you may need to pay the fare dierence.

Any changes must be made before 30 June 2021.

You can modify your booking online, in the "My Bookings" section of our website or mobile application.

Postpone my trip

Alternatively, you can request a travel voucher online in the "My Bookings" section of our website or mobile application. This voucher is valid until 31 December 2021 on all Air France, KLM, Delta Air Lines, Virgin Atlantic and Kenya Airways ights. If this voucher is not used within 12 months after the date of issued, it may be refundable.

Request a travel voucher in "My Bookings"*

https://www.airfrance.in/IN/en/common/page_flottante/hp/news-air-traffic-air-france.htm?_ga=2.172895203.1500640807.1588746009-138791467… 3/4 5/6/2020 Air France Operations News - Air France official website *If you are unable to make the request from My Bookings, you can use the following form, which may take longer to process. If you have already applied for a travel voucher, there is no need to submit the application.

Complete online form

Frequently asked questions about travel vouchers

YOU ARE ABROAD AND WISH TO RETURN TO FRANCE

Since mid-March, in close contact with the French Ministry of Europe and Foreign Aairs and embassies abroad, we have set up 1,800 additional ights dedicated to French and European citizens and residents who wished to return to France.

Repatriation activities are coming to an end and are now focusing on areas where demands remain high, particularly in North Africa. Special repatriation ights will be carried out in the coming weeks, subject to government approval. These ights will not be available for sale or rebooking and are exclusively managed by our local teams, in liaison with the French Ministry of Europe and Foreign Aairs.

If you wish to return to France, we advise you to register with Ariane on the France Diplomatie website to receive the latest recommendations from the Ministry of Europe and Foreign Aairs.

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