Credit card terms and conditions Important information

This document forms part of your Credit Card Contract and should be read with the letter of offer, which also forms part of your Credit Card Contract.

Conditions of use The Electronic Access Facilities and ePayments conditions of use section of the Conditions of use Accounts and access document, governs the use of the card. Please read the Conditions of use Accounts and access document carefully – the document contains important information on: • Your Visa card and PIN Security • Your liability (where a card is lost, stolen or used without your authority) • Using the card outside Australia • Cancellation of the card by you or us • Dispute resolution • Internet and Phone banking

• BPAY® bill payments • Chargebacks • Foreign currency transactions

® Registered to BPAY Pty Ltd ABN 69 079 137 518 2 Contents

1. Definitions 4 2. The credit card contract 6 3. Account activation and card security 6 4. Additional cardholders 7 5. Credit limit 8 6. Using the credit card account 8 7. Authorisations 9 8. Credit card acceptance 9 9. Balance transfer 10 10. Interest and Interest Free Period 10 11. Interest rates 12 12. Fees and charges 12 13. Monthly statement 13 14. Using Visa for foreign currency transactions 13 15. Payments 14 16. Application of payments 15 17. Default 16 18. Cancellation of the card by us 16 19. Termination of the credit card by you 17 20. When a credit card has been cancelled 17 21. Change of address 18 22. Changes to the contract 18 23. How we give you notices and other communications and documents 19 24. Card renewal 19 25. No waiver 19 26. Assignment 19 27. Commissions and related payments 20 28. Evidence 20 29. Credit code and other codes 20 30. Internet banking 20 31. BPAY® 21 32. Information statement 21

3 The credit card offer set out in the Financial Table and, if varied, the rate as varied. The credit card is offered to you on the terms and conditions set out in these ATM (or Automatic Teller Machine) is credit card terms and conditions and an electronic terminal, which we advise in the Financial Table. The terms and can be used to obtain a cash advance conditions govern the use of the card with the use of the card and PIN. and all transactions on your account. available credit amount means the Please read the Financial Table and amount obtained by subtracting from these conditions carefully. You should the credit limit: also read the information statement • the outstanding balance; “Things you should know about your • any uncleared funds that have been proposed credit contract” which applied to your account (if any); and appears at the end of these conditions. If you have any questions concerning • the amount of all authorised these documents, please contact us. transactions not yet debited to your account. (NB. This document does not contain all the information we are required by balance transfer means a transfer law to give you before the contract is to the account, in accordance with made. Further information is contained clause 9, of an amount you nominate from a credit or charge account held by in the Financial Table). a cardholder or any other person with another credit provider in Australia. 1. Definitions business day means a day that is not In these terms and conditions Saturday or Sunday; or a public holiday, and the letter of offer including special day, or bank holiday in the place the financial table: concerned. account means the account we card means a credit card issued to set up to record transactions you or to any additional cardholder under the contract. for use on the account. account holder means the person card issuer is Teachers Mutual Bank in whose name the credit card Limited. account has been opened. cash advance means a debit to the credit additional card means a card issued card account (whether or not the credit to a person other than you at your card account is in credit or in debit): request and on your account. • which results in you receiving actual additional cardholder means a cash (whether at a branch or via an person to whom an additional card electronic terminal or by other means); has been issued. • where the funds are used to purchase annual percentage rate means “quasi-cash” items such as gambling the annual percentage rate or rates chips or travellers cheques; 4 • where the funds are used to pay a bill table which is set out in the letter of at a branch or via an approved agent of offer we sent you advising of our the biller (for example, when funds are approval of your application for the card. used to pay tertiary fees or utility bills); It forms part of your contract with us. • where the funds are credited to another end of the day means the time we account held by you or a third party treat as being the end of the day for with us or another financial institution. our end of day transaction processing closing balance means the outstanding on your account. balance as at the end of a statement inactive account means a credit card period as stated on your statement of account. account that has not been operated on either by deposit or withdrawal contract means the credit contract for a period of 24 months. between you and us, comprising these credit card terms and conditions minimum monthly payment means and the letter of offer including the the amount determined in accordance Financial Table. with clause 15.2. It will be included in credit card means the Visa credit the “Minimum payment” area of your card facility offered by us to you in statement of account. the Financial Table. merchant means a business which Credit Code means the National accepts the card as payment for Credit Code. goods and services. credit limit means the credit limit for your mobile wallet app means mobile account set out in the Financial Table device software which allows you and, if varied, the credit limit as varied. to register a card and undertake daily percentage rate means the transactions using the software and annual percentage rate divided by 365. device (for example, Apple Pay, Google Pay and Samsung Pay). delinquent account means the status of the account when you have not met the outstanding balance means the payment conditions under the contract. total of all transaction types debited ePayments Code: ePayments Code to your account whether on an effective issued by the Australian Securities and date or a posting date and includes Investments Commission (ASIC). any closing balance not paid. effective date means the date a overdue amount means any amounts transaction is authorised by you. that remain unpaid from previous EFTPOS (Electronic Funds Transfer statements of account. Point of Sale) terminal is an electronic overlimit amount means the amount terminal which we advise can be used to by which, at any time, the outstanding make purchases with the use of the card. balance of the credit card account Financial Table means the financial exceeds the approved credit limit. 5 PIN means Personal Identification offer to provide credit on the terms and Number which is issued to you by conditions in the credit card contract us for use with the card at an ATM or when the credit card account is first EFTPOS facility. used. For example, when you first use process date means the date we your credit card, have a balance from a process a transaction to your account different credit card account transferred and appears in the date column within to this credit card account or make a a statement of account. payment to the credit card account. purchase means any transaction (other 3. Account activation and than a cash advance) with a merchant, card security the payment for which is authorised 3.1 A card can only be used if it has by a cardholder to be made on the been activated and the card has account and includes an order made for been signed by the cardholder. goods or services which are not taken. A card is only valid for the period printed on it. It cannot be used statement due date means the date before its commencement date or stated on your statement of account after its expiry date. when you must make a minimum monthly payment. 3.2 Your account is a single account for all cards which may be issued transaction types means the classification under the contract. we give to transactions for the purposes of calculating interest as described in 3.3 The card will be activated when clause 10. you do whichever one of the following we request you to do “we, us, our or Teachers Mutual Bank, to activate the account: Firefighters Mutual Bank, UniBank and Health Professionals Bank means • communicate with us to activate Teachers Mutual Bank Limited ABN your card; or 30 087 650 459 AFSL/Australian • activate your account via internet Credit Licence 238981. banking or phone banking. you, your means the account holder 3.4 Subject to these terms conditions and includes a reference to any you are liable to pay us the cardholder authorised by you to access outstanding balance of the account and/or operate your credit card account including amounts incurred by an with the intent that you shall be liable additional cardholder. You must for any use of the card/s in respect of ensure that all cards are used in your account and for any failure on the accordance with these terms and part of any such third party to observe conditions. these terms and conditions. 3.5 You must notify us immediately you become aware that a card is 2. The credit card contract lost, stolen or used without your We are the credit provider for this authority, or the authority of an credit card contract. You accept our additional cardholder by: 6 • telephoning us on 13 12 21, 4.2 You are responsible to us for 24/7; or overseas the operation by an additional +1 303 967 1090; or cardholder of the credit card • advising any financial institution account. If any additional that displays the Visa logo. cardholder does not comply with the credit card contract, Delay in notifying us may increase you will be liable to us. You your liability. should therefore ensure that each 3.6 If a card is used (in cases not additional cardholder receives a involving an ATM) without your copy of the credit card contract authority or the authority of an and reads and understands it. additional cardholder, you may 4.3 You acknowledge and agree that be liable for that use before you any additional cardholder can: advise us about it, up to your • operate the credit card account credit limit. in the same way that you 3.7 If the card is used (in cases can (however, an additional involving an ATM) without your cardholder cannot ask us to authority or the authority of an increase the credit limit or additional cardholder, your liability nominate another person to is set out in Conditions of use receive an additional credit Accounts and access document. card); and 3.8 Where we allow a cardholder to • access financial information register a card in a mobile wallet about the account including app, depending on the mobile information relating to wallet app used, the cardholder transactions, the account may be able to use the mobile balance, the available credit wallet app to conduct transactions amount and the minimum even if the cardholder has not yet monthly payment. received the card or PIN or the 4.3.1 You can cancel the additional card card has not been activated by by notifying us. You should take cardholder. This includes where all reasonable steps to have the we issue a replacement card to additional card returned to us and replace a card which has been the additional cardholder remove damaged, lost or stolen or which the additional card from any mobile has expired. wallet apps the additional card has been registered in. If you cannot 4. Additional cardholders retrieve or destroy the additional card or ensure that the additional 4.1 We may issue an additional credit cardholder has removed the card to any person you nominate, additional card from any relevant provided that person is over the mobile wallet apps, you should ask age of 18 years. us to put a stop on the card. 7 4.3.2 You will not be liable for the credit limit at any time. We will continued use of the additional card take reasonable steps to give from the date you have advised effect to your request as soon as us that you want it cancelled practicable. Reasonable steps and have taken all reasonable may include for example telling steps to have the additional card you that you must first repay any returned to us. What constitutes outstanding balance down to your taking all reasonable steps will requested credit limit before we vary depending on the particular can give effect to the request. Our circumstances. At a minimum it website contains such information. will require you to contact the 5.5 If you request to decrease your additional cardholder, if at all credit limit, you may do so to possible, and request them to the minimum credit limit. If you surrender the additional card request an increase in your credit to you. limit, such requests may only be in multiples of $500 from the 5. Credit limit minimum credit limit. 5.1 Your credit limit is set out in the 5.6 Any withdrawal, transfer or letter of offer. The minimum payment from the credit card credit limit is AUD 1,000 and the account will be made firstly from maximum credit limit, subject to any positive balance (indicated lending criteria and approval, is by ‘Cr’ on your statement) and AUD 25,000. You can ask us to secondly from any available credit increase the credit limit up to the in the credit card account. maximum credit limit at any time. We are not required to agree to 6. Using the credit card any such request. account 5.2 Your credit limit is the maximum 6.1 You must not use the credit card amount of credit you may obtain account for any unlawful purpose, on your account. Your account including the purchase of goods balance must not exceed your or services prohibited by the laws credit limit. Any amount in excess of the jurisdiction you are in. of the credit limit must be paid to 6.2 The maximum daily ATM cash us immediately. advance amount for the account 5.3 We may reduce the credit limit on is AUD$1,000. However, some the balance of your account at any financial institutions may impose time. We do not have to notify you a lower maximum and/or a beforehand but we must notify you minimum amount. as soon as practicable afterwards. 6.3 A cardholder may request a 5.4 You can ask us to decrease the balance transfer in accordance credit limit down to the minimum with clause 9. 8 6.4 Cash advances from ATMs will the goods or services obtained, or only be available upon entry of the the amount of the cash advance; correct PIN in conjunction with the • you agree to pay (in Australian use of the card. dollars) the amount of that 6.5 We may choose at any time not to transaction; and authorise a transaction. We shall • you agree that we provide you not be liable to you or anyone else with credit equal to the amount for any loss or damage resulting of the transaction on the date on from our refusal to authorise a which you make the transaction transaction and you indemnify us provided that it does not exceed in respect of any such loss. the credit limit. 6.6 You agree that we can debit the credit card account with all 7. Authorisations transactions authorised by you. 7.1 Before any transaction is made, Transactions can be authorised by: the merchant or other person involved in the transaction may • using your credit card (including obtain an authorisation for the through a mobile wallet app), transaction. This authorisation is alone or together with your PIN, for the purpose of establishing at any electronic terminal; that there are sufficient funds • providing the credit card available in the credit card account account details to a merchant for the transaction. or to any other party to whom 7.2 Once the authorisation is obtained, payment is to be made, either we may reduce the amount of directly or via a third party, in available funds in the credit card a manner acceptable to us, for account. If the purchase or other example, over the phone or transaction is not completed, online. the amount of available funds 6.7 You can authorise a transaction for in the credit card account may either a particular amount or for continue to be reduced for up particular goods or services. For to five business days after the example, if you hire a car, you may authorisation is obtained. authorise a transaction for both the rental and any additional costs, 8. Credit card acceptance such as the cost of any damage to 8.1 Financial institutions and the vehicle. merchants displaying the Visa 6.8 When you authorise a transaction: symbol will normally honour your • you are confirming the validity of credit card. However, credit card the amount of the transaction, promotional material displayed that is, the transaction correctly on any premises cannot be taken represents the purchase price of as a warranty by the financial 9 institution, merchant or any person 9.3 We will not be liable for any carrying on business there that all overdue payment or interest goods and services available at incurred on the account when those premises may be purchased transferring the payment to the with the credit card. organisation nominated. You must 8.2 The price the merchant charges pay interest charged by us on for goods and services purchased balance transfers at the applicable using the credit card account may annual percentage rate. Interest vary from the price a merchant applies from the date of funding charges for the same goods and your balance transfer request, until you repay the transferred amount services purchased with cash. in full. 8.3 Unless required to do so by law, 9.4 In authorising us to transfer any we do not accept any liability: funds to pay an outstanding • if any financial institution or balance from another credit/ merchant displaying a Visa store card account(s), it is not our symbol refuses to accept or responsibility to arrange closure honour a credit card; and of the account(s). This is your • for goods and services responsibility. purchased with a credit card. 9.5 Once your balance transfer 8.4 Any complaints about goods and has been forwarded to the services purchased with a credit organisation you have nominated, card must be resolved directly no responsibility will be accepted with the merchant concerned. by us for delays in processing the payment. 9. Balance transfer 9.6 We may, at our discretion, 9.1 You may transfer the balance of require you to cancel your credit card or charge account with the a credit or charge account from transferring credit provider as another credit provider to your a condition of transfer. account if we agree to the transfer and if: 10. Interest and Interest • the balance of your account Free Period after the transfer will not exceed your credit limit; and 10.1 Credit card use and transaction • the amount transferred is not types less than $500; and You can use your credit card and account for: • your account is not a delinquent account. • purchases; 9.2 We may refuse or limit a transfer • cash advances; and at our discretion. • balance transfers 10 For the purpose of calculating charges are comprised of the interest we classify transactions total of interest charges on the to your account by the following outstanding balance. transaction types: 10.4 Interest free days on purchases • purchases; a) If the closing balance is in debit • cash advances; then if you pay the closing • balance transfers; and balance in full on or before • interest and fees (includes the statement due date we any other amount that is not will not charge interest on a purchase, cash advance or your purchases from the date balance transfer) of your first purchase in the 10.2 Calculating interest on all current statement period to transaction types your statement due date for the current statement period. Subject only to clause 10.4 (interest free days on purchases), we will If the closing balance is nil charge interest on all transaction or is in credit, then we will types debited to your account not charge interest on your by applying the daily percentage purchases from the date of your rate to the outstanding balance first purchase in the current at the end of the day until (but not statement period to your including) the date the outstanding statement due date for the balance is paid in full. current statement period. Transaction types are debited If interest free days apply, they to your account and form the only apply to purchases. There outstanding balance, from the are no interest free days for earlier of the effective date or other transaction types. the process date. b) The length of an interest free If a transaction type occurs in period for a purchase may be up a prior statement period but is to 55 days provided you continue not posted to the account until to pay the closing balance in the next statement period, the full on or before the statement effective date of the transaction due date. If you do not pay the will not be earlier than the closing balance in full on or commencement of the statement before the statement due date, period in which it is posted. the interest free period ceases 10.3 Debiting Interest from the end of that statement We will debit interest charges to due date. From the day after that your account on the closing day statement due date interest will of each statement period. We will be charged on the outstanding also debit interest on the day we balance until the outstanding close your account. Your interest balance is paid in full. 11 c) If you have lost interest free to calculate the interest charges on the days, we will waive charging credit card account. interest for up to 55 days on The statement of account also sets new purchases made in a new out the annual percentage rate. If statement period after that loss any changes are made to the annual provided you pay either: percentage rate, you will be given • the closing balance for the notice in accordance with clause 22. previous statement period in full on or before the 12. Fees and charges statement due date that occurs in the statement 12.1 We reserve the right to charge the credit card account with fees period in which those new and charges for the provision purchases were debited to and operation of the credit card your account or account. The fees and charges • the outstanding balance applicable to the credit card in full on or before the account are those shown in the statement due date that letter of offer and in our Fees and occurs in the statement charges brochure as varied from period in which those new time to time. purchases were debited to 12.2 We are also irrevocably authorised your account. to debit any applicable credit If you do not do either, interest fee or charge to the credit card will be charged on those new account. purchases from the date they 12.3 The monthly statement of account were debited to your account. will detail all fees and charges 10.5 How to regain your interest free applied to the credit card account purchases as soon as possible during the relevant statement period. You can regain your interest free purchases as soon as possible by 12.4 Any government duties, taxes, paying the earlier of: rates or other charges incurred in respect of receipts or withdrawals • the outstanding balance in full or made to or from your credit card • the closing balance in full on or account will be payable by you. before the statement due date. 12.5 Any fee or charge in foreign currency will be converted into 11. Interest rates Australian dollars in accordance The annual percentage rate that applies with clause 14. to the account is set out in the letter 12.6 All fees and charges debited to of offer. When we have approved your your account will be payable by credit card application, we will advise you in accordance with clauses 15 you of the annual percentage rate used and 16. 12 13. Monthly statement you electronically when we make a 13.1 We will give you a statement of new statement of account available account each month where there for you in internet banking. is any financial activity or a balance 13.5 Each debit and credit to your on the account or at least every account takes effect on the six months by making it available date we assign to it which will for you to view and download in be the effective date (the date internet banking. you authorise a transaction) or if 13.2 You may elect to also be sent there is no effective date then the statements of account in paper process date (the date we process form by post at any time by a transaction to your account). changing your communication If a transaction occurs in a prior preference in internet banking statement period but is not posted or contacting us. If you make this to the account until the next election, the Paper Statement statement period, the effective Fee specified in the Financial date of the transaction will not Table will be payable and you be backdated further than the will also be taken to have elected commencement of the statement to receive notices and other period in which it is posted. communications and documents 13.6 You should check each statement relating to your credit card and of account and tell us before this contract in paper form by post its due date of any entry in the for the purposes of clause 23.3. statement which you dispute. If you have not given us electronic 13.7 You may request a copy of any contact details, we may treat statement of account at any time you as having elected to receive subject to any fee payable under statements of account in paper this contract. form by post until you provide electronic contact details to us. 13.3 Unless you have elected to 14. Using Visa for foreign receive statements of account in currency transactions paper form by post, we will notify 14.1 All transactions made in foreign you electronically (for example currency (irrespective of where by email, SMS text message, the transaction occurs) on the message in internet banking or Visa card will be converted into our mobile banking application) Australian currency by Visa when we make a new statement Worldwide, and calculated of account available for you in at a wholesale market rate internet banking. selected by Visa from within a 13.4 Even when you have elected to range of wholesale rates OR the receive statements of account in government mandated rate that paper form by post, we may notify is in effect one day prior to the 13 Central Processing Date (that is, Please note that if you choose the date on which Visa processes this option, then once you have the transaction). confirmed the transaction you 14.2 All transactions made in a foreign will not be able to dispute the currency (irrespective of where exchange rate applied. the transaction occurs) on the Please also note: “transaction” Visa card are subject to a currency includes any transaction in a conversion fee payable to Cuscal foreign currency whether in Limited as the principal member Australia or overseas, such as of Visa Worldwide under which we purchasing goods or services provide you with the card. Please at VISA outlets, making ATM refer to the Fees and charges withdrawals and payments brochure for the current currency via phone or online banking. conversion fee. 14.3 Some overseas merchants and 15. Payments ATMs charge a surcharge for 15.1 You must pay us immediately making a transaction using upon receipt of your statement your Visa card. Once you have of account: confirmed the transaction you • the amount (if any) by which the will not be able to dispute the closing balance exceeds the surcharge. The surcharge may credit limit; and appear on your statement as part • the amount (if any) of any of the purchase price. minimum monthly payment which 14.4 Before travelling overseas, you or remains unpaid from a previous an additional cardholder should statement of account (shown as consult us to obtain Visa card “overdue amount due now” in hotline telephone numbers for the the statement of account). country of destination. 15.2 You must also pay us by the 14.5 A cardholder must comply with all statement due date the amount applicable exchange control and of a minimum monthly payment tax laws governing the use of the (if any) for the month in respect of card and you indemnify us against which the statement of account liability, loss, fees, charges or costs is issued. The minimum monthly arising as a consequence of a payment for that month will be: failure to comply with them. • 3% (rounded up to the nearest 14.6 Some merchants and terminals dollar) of the closing balance. allow the cardholder the option 15.3 Your statement of account at the point of sale to convert the will include all amounts owing transaction into Australian dollars under clause 15.1 and 15.2 in the at point of sale. This is known as “Minimum payment due” amount “Dynamic Currency Conversion.” on the statement. 14 15.4 You may pay us as much as you system is not honoured in full, the wish towards the closing balance payment will not constitute a valid of the statement of account in payment and you will be charged addition to the amounts referred to the payment dishonour fee. in clauses 15.1 and 15.2. Subject to 15.10 We may process transactions clause 10, if the closing balance is received by us on a particular paid in full, you may be entitled to day in any order we see fit. an interest-free period in respect This means that the order of of certain transactions. processing transactions on a day 15.5 A payment to the account can may vary from the order in which only be made in Australia and in transactions are made on that day Australian dollars. or are received by us on that day. 1 5.5 .1 If you will be overseas when a 15.11 If you must make a payment or payment is due, it will be necessary do any other thing on or by a day for you to arrange for payments under these credit card terms and to be made to the account in conditions, you must do so by Australia in your absence. 5pm (in New South Wales) on that 15.6 Please note that a reversal or day or, if we have notified you of refund of charges to the credit another time, that time. card account is not a payment to the credit card account. 16. Application of payments 15.7 A payment will not be treated as We will apply your payments to made until the date we credit the the closing balance in the latest payment to the account in the statement to amounts included in that ordinary course of business. If balance that attracts a higher annual paying by mail you should allow percentage rate first. adequate time for the payment If your payment exceeds the closing to reach us before the statement balance of the account, we will apply due date. (The proceeds of any any credit in your account to repayment payment made by cheque or other of the transaction type (see clause 10.1) instruction will not be available that attracts a higher annual percentage to increase your available credit rate first. amount until honoured). We will apply your payments from 15.8 If the statement due date is not a the time of the day during the earlier business day, the payment must of the effective date or process date. be made on or by the last business If a payment occurs in a prior statement day immediately before the period but is not posted to the account statement due date. until the next statement period, the 15.9 If your cheque or other payment effective date or process date of the instrument is not honoured in full payment will not be earlier than the when first presented or if your commencement of the statement payment through the Bank@Post™ period in which it is posted. 15 17. Default 17.4 If an obligation to pay us an amount under the contract 17.1 You will be in default under this becomes merged in a court order contract if you: or judgement, you must pay us • fail to pay us any amount when interest on that amount daily until it is due; paid at the Judgement Rate of • exceed your credit limit; interest determined by the Courts. • fail to comply with any of your other obligations under the 18. Cancellation of the card contract; or by us • give us incorrect or misleading 18.1 Credit cards remain our property information in connection with at all times. this contract. 18.2 We reserve the right to close any 17.2 If you default we may (subject to credit card account at any time: clause 17.3) • without prior notice if: • cancel all cards; i. we believe that use of the • require you to pay us on demand credit card or the credit card the outstanding balance of the account may cause loss to you account (including amounts or to us (for example, if you which you become liable to pay are in default under the credit under the contract and which are card contract or under the yet to be debited to the account); Conditions of use applicable • exercise any other rights that the to another credit facility law gives us; provided by us to you); • require you to pay us on demand ii. the credit card account is an all enforcement expenses we inactive account; reasonably incur in the exercise iii. the credit limit has been of our rights against you, exceeded. (Note that we may including legal fees. elect not to close a credit card 17.3 Our right to take action against account for this reason but you under clause 17.2 may be the fact that we have elected subject to a requirement of the not to do so on one or more Credit Code that we first give you previous occasions does a notice requiring you to remedy not stop us from closing a the default. If so, you will be credit card account whenever deemed to have failed to remedy the credit limit has been the default specified in the notice exceeded); or if, at the end of the time allowed If the credit card account is closed, by that notice, you have remedied all credit cards issued in relation to that default but have committed that credit card account will also be another of the same type. cancelled. 16 18.3 If the credit card account has a practicable. We may inform you of credit balance when the credit any further actions that you must card account is closed, we will: undertake before your credit card • credit the credit balance to any contract can be terminated. Our other account held by you with website contains such information. us, or send you a Bank cheque 19.5 If the credit card account has a for the closing credit balance credit balance when the credit of the account (unless those card account is closed, we will: funds have been remitted as unclaimed money in accordance • credit the credit balance to any with the law). other account held by you with us, or 18.4 We will not cancel any individual credit card(s) without good reason. • end you a Bank cheque for the We reserve the right to cancel any closing credit balance of the credit card at any time without account prior notice if: unless those funds have been • we believe that use of the credit remitted as unclaimed money in card may cause loss to you or to accordance with the law. us; or • the credit card account has been 20. When a credit card has closed. been cancelled 19. Termination of the credit 20.1 When we cancel a credit card or we receive instructions from you card contract by you to terminate a credit card: 19.1 You may terminate the credit card • we will write to confirm contract at any time by making cancellation details with you; and a request to us. If the credit card contract is terminated, all • the credit card (and any additional credit cards issued in additional card) must not be relation to that credit card will also used. To reduce the risk of be terminated. identity fraud, please securely 19.2 You may also terminate any destroy the card. You should additional credit card linked to the make all reasonable steps to credit card contract at any time by retrieve additional cards from making a request to us. the additional cardholder. 19.3 Our website contains information 20.2 You will continue to be liable for about ways you can submit your any of the following transactions request to terminate your credit on your account: card contract. • transactions made before 19.4 We will process and give effect we process your termination to your request as soon as request; 17 • any transactions debited to • reducing (but not increasing) the the credit card account in credit limit; accordance with any regular • changing the method of payment or any other authorised calculating or debiting interest, link to the credit card account and until the regular payment or authority is cancelled in • introducing a default rate of accordance with the credit card interest. contract; and 22.2 We will give you notice of any 20.3 you must continue to make change in accordance with any payments to the credit card requirement of the Credit Code or account in accordance with the any other Code or law which may credit card contract. apply. For example, we will give you: 20.4 Any regular payment must be • notice of an increase in the cancelled directly by you with the annual percentage rate by other party. See Conditions of use writing to you or by newspaper Accounts and access for other advertisement no later than the important information regarding day on which the increase is to regular payments. take effect; • at least 20 days written notice 21. Change of address of any change in the frequency You must tell us by written notice, or time for payment or change fax or telephone promptly if you in our method of calculating the change your address. minimum monthly payment; and • at least 30 days (or such lesser 22. Changes to the contract period as may be set by the Credit Code) written notice of: 22.1 We may change the contract or any part of it at any time without a) any change in the manner in your consent including: which interest is calculated or • changing the annual percentage the annual percentage rate is rate; applied; • changing the method of b) any change in the amount, calculating the minimum frequency or time for payment monthly repayment; of a credit fee or charge; • changing the frequency of c) the imposition of a new fee or any payment; charge; • changing the amount or d) any other change to the frequency of payment of contract which increases your any fee or charge; obligations or reduces the • imposing a new fee or charge; time for any payment. 18 22.3 We will supply information on be taken to have elected to receive current interest rates and fees statements of account in paper form and charges on request. by post and the Paper Statement Fee specified in the Financial Table 23. How we give you notices will apply (see clause 13.2). If you have not given us electronic contact and other communications details, we may treat you as having and documents elected to receive notices and other 23.1 We may give you notices and other communications and documents in communications and documents paper form by post until you provide relating to your credit card and this electronic contact details to us. contract in any way allowed by law 23.4 Even when you have elected and the Customer Owned Banking to receive notices and other Code of Practice. communications and documents 23.2 Subject to any applicable legal in paper form by post, we may also requirements and any applicable give them to you electronically. provisions of the Customer Owned Banking Code of Practice, you 24. Card renewal agree that we may give you written We may automatically issue you and notices and other communications any additional cardholder with a and documents: replacement card whenever the current • by post; card expires at our discretion. The use • electronically (for example: of any replacement card is subject to by email, SMS text message, this contract. message or notification in internet banking or in our mobile 25. No waiver banking application, publishing it on our website and notifying We may, in our sole discretion, waive you that it is available); a fee upon any incidence of it being • by including it in or with a incurred, without prejudice to our right statement of account; or to change that fee or any other on any subsequent occasion that it is incurred. • by national media advertisement. 23.3 You may elect to receive notices 26. Assignment and other communications and We may assign or otherwise deal with documents we are required to our rights under the contract without give you in writing in paper form your consent and in any way we consider by post at any time by changing appropriate and you authorise us to your communication preference in disclose any information about the internet banking or contacting us. account to any person in connection If you make this election, you will also with the assignment. You may not assign 19 or otherwise deal with your rights under 29.2 The relevant provisions of the this contract without our consent. Customer Owned Banking Code of Practice apply to this contract. 27. Commissions and related 29.3 We warrant that we will comply payments with the requirements of the ePayments Code. 27.1 Various amounts of commissions, fees and charges may be paid to 29.4 You are generally entitled to lodge or by us when you use your credit a dispute and seek the reversal of card. These include an amount, a transaction (sometimes referred which may be received by us to as a “chargeback”) where you from a merchant or a merchant’s have used your Credit Card to bank for us paying debts acquire goods or services and the incurred by you. This amount is merchant has not provided you unascertainable at the time of with the goods or services you entering the credit card contract. paid for. Dispute processes and 27.2 If you take out credit card the reversals of transactions where insurance (a form of consumer the transaction was authorised by credit insurance) we may receive a you is governed by the operating commission from your insurer for the rules applicable to the Visa credit introduction of insurance business. card scheme. You should notify us The commission is a percentage immediately if you wish to dispute of the premium paid by you. a transaction as time limits apply.

28. Evidence 30. Internet banking 30.1 Access to and the use of internet You agree that a sales voucher or other banking is governed by our record of a transaction provided to you Conditions of use Accounts and by a merchant or ATM is admissible access document. If there is evidence of the transaction and of the amount shown, even if it is not signed any inconsistency between that by a cardholder, and that, unless the document and this document, contrary is established, it is conclusive the Conditions of use Accounts evidence. and access document will apply to the extent of that inconsistency in relation to your use of internet 29. Credit Code and other banking. codes 29.1 If any provision of the contract is NOTE: invalid or unenforceable under the Internet banking transfers are Credit Code, it is to be severed irrevocable. If you use internet banking from the contract without affecting to make a transfer from your credit card the validity of the remainder. account you do not have the right to 20 reverse the payment or chargeback 32. Information Statement the transaction, notwithstanding that the recipient may have failed to deliver The Credit Code requires us to give goods and/or services to you. (see the you this statement. References in it to Conditions of use Accounts and access the “credit provider” are references to document for more information). us (Teachers Mutual Bank Limited).

31. BPAY® Things you should know about 31.1 This clause applies if you or an your proposed credit contract additional cardholder requests us This statement tells you about some of to make a payment through the the rights and obligations of yourself BPAY ® Payments service and on and your credit provider. It does not your account. A request made by state the terms and conditions of your an additional cardholder is treated contract. If you have any concerns as having been authorised by you about your contract, contact your credit (see clause 4.2). provider and, if you still have concerns, your credit provider’s external dispute NOTE: resolution scheme, or get legal advice. BPAY ® payments are irrevocable. BPAY ® payments for goods or services using your Credit Card will also be governed The contract by the operating rules applicable to BPAY ® 1. How can I get details of my as published by BPAY ® from time to time. proposed credit contract? If you use your Credit Card to make a Your credit provider must give BPAY ® payment you do not have the right to reverse the payment or chargeback you a precontractual statement the transaction, notwithstanding that containing certain information about the merchant failed to deliver the goods your contract. The precontractual and/or services to you. statement, and this document, must be given to you before: 31.2 If there is any inconsistency between the BPAY ® conditions of • your contract is entered into; or use and the Credit Card terms and • you make an offer to enter into the conditions, the BPAY ® conditions contract whichever happens first. of use as set out in the Conditions of use Accounts and access 2. How can I get a copy of the brochure, will apply to the extent final contract? of that inconsistency. If the contract document is to be signed 31.3 The ePayments Code does apply by you and returned to your credit in relation to BPAY ® payments. provider, you must be given a copy to Please refer to the Conditions keep. Also, the credit provider must of use Accounts and access give you a copy of the final contract document for the complete BPAY ® within 14 days after it is made. This rule conditions of use. does not, however, apply, if the credit 21 provider has previously given you a you specify. You can also ask for copy of the contract document to keep. details of how the amount is made up. Your credit provider must give you a If you want another copy of your statement within 7 days after you give contract write to your credit provider your request to the credit provider. and ask for one. Your credit provider You may be charged a fee for the may charge you a fee. Your credit statement. provider has to give you a copy: • within 14 days of your written request 6. Will I pay less interest if I pay if the original contract came into out my contract early? existence 1 year or less before your Yes. The interest you can be charged request; or depends on the actual time money is • otherwise within 30 days of your owing. However, you may have to pay written request. an early termination charge (if your contract permits your credit provider 3. Can I terminate the contract? to charge one) and other fees. Yes. You can terminate the contract by writing to the credit provider so long as: 7. Can my contract be changed by my credit provider? • you have not obtained any credit under the contract; or Yes, but only if your contract says so. • a card or other means of obtaining 8. Will I be told in advance if my credit given to you by your credit credit provider is going to make provider has not been used to a change in the contract? acquire goods or services for which credit is to be provided under the That depends on the type of change. contract. For example: However, you will still have to pay any • you get at least same day notice fees or charges incurred before you for a change to an annual percentage terminated the contract. rate. That notice may be a written notice to you or a notice published 4. Can I pay my credit contract in a newspaper. out early? • you get 20 days advance written Yes. Pay your credit provider the notice for: amount required to pay out your • a change in the way in which interest credit contract on the day you wish is calculated; or to end your contract. • a change in credit fees and charges; or 5. How can I find out the pay • any other changes by your credit out figure? provider; You can write to your credit provider except where the change reduces what at any time and ask for a statement you have to pay or the change happens of the pay out figure as at any date automatically under the contract. 22 9. Is there anything I can do if I think insurance, mortgage indemnity insurance that my contract is unjust? or insurance over property covered Yes. You should first talk to your credit by any mortgage. Otherwise, you can provider. Discuss the matter and see if decide if you want to take out insurance you can come to some arrangement. or not. If you take out insurance, the If that is not successful, you may contact credit provider cannot insist that you use your credit provider’s external dispute any particular insurance company. resolution scheme. External dispute 11. Will I get details of my insurance resolution is a free service established cover? to provide you with an independent mechanism to resolve specific complaints. Yes, if you have taken out insurance Your credit provider’s external dispute over mortgaged property or consumer resolution provider is the Australian credit insurance and the premium is Financial Complaints Authority (AFCA). financed by your credit provider. In AFCA provides Fair and independent that case the insurer must give you a financial services Complaint resolution copy of the policy within 14 days after that is free to consumers. the insurer has accepted the insurance Website: www.afca.org.au proposal. Email: [email protected] Also, if you acquire an interest in any such insurance policy, which is taken out by Telephone: 1800 931 678 (free call) your credit provider then, within 14 days In writing: Australian Financial of that happening, your credit provider Complaints Authority must ensure you have a written notice GPO Box 3 of the particulars of that insurance. Melbourne VIC 3001 You can always ask the insurer for Alternatively, you can go to court. details of your insurance contract. You may wish to get legal advice, for If you ask in writing your insurer must example from your community legal give you a statement containing all centre or Legal Aid. the provisions of the contract. You can also contact ASIC, the 12. If the insurer does not accept regulator, for information on my proposal, will I be told? 1300 300 630 or through ASIC’s website at www.asic.gov.au. Yes, if the insurance was to be financed by the credit contract. The insurer will Insurance inform you if the proposal is rejected. 10. Do I have to take out insurance? 13. In that case, what happens to the premiums? Your credit provider can insist you take out or pay the cost of types of insurance Your credit provider must give you a specifically allowed by law. These are refund or credit unless the insurance is compulsory third party personal injury to be arranged with another insurer. 23 14. What happens if my credit 18. What can I do if I find that I contract ends before any cannot afford my repayments insurance contract over and there is a mortgage over mortgaged property? the property? You can end the insurance contract See the answers to questions 22 and 23. and get a proportionate rebate of any Otherwise you may: premium from the insurer. • if the mortgaged property is goods – give the property back to your credit Mortgages provider, together with a letter saying 15. If my contract says I have to you want the credit provider to sell give a mortgage, what does the property for you; this mean? • sell the property, but only if your A mortgage means that you give your credit provider gives permission first; credit provider certain rights over any OR property you mortgage. If you default • give the property to someone who under your contract, you can lose that may then take over the repayments, property and you might still owe money but only if your credit provider gives to the credit provider. permission first. 16. Should I get a copy of my If your credit provider won’t give mortgage? permission, you can contact their external dispute resolution scheme Yes. It can be part of your credit contract for help. or, if it is a separate document, you will be given a copy of the mortgage within If you have a guarantor, talk to the 14 days after your mortgage is entered guarantor who may be able to help you. into. However, you need not be given a You should understand that you may copy if the credit provider has previously owe money to your credit provider even given you a copy of the mortgage after mortgaged property is sold. document to keep. 19. Can my credit provider take or 17. Is there anything that I am not sell the mortgaged property? allowed to do with the property Yes, if you have not carried out all of I have mortgaged? your obligations under your contract. The law says you cannot assign or dispose of the property unless you 20. If my credit provider writes have your credit provider’s or the asking me where the mortgaged court’s permission. You must also look good are, do I have to say where after the property. Read the mortgage they are? document as well. It will usually have Yes. You have 7 days after receiving other terms and conditions about what your credit provider’s request to tell you can or cannot do with the property. your credit provider. If you do not have 24 the goods you must give your credit Further details about this scheme provider all the information you have so are set out below in question 25. they can be traced. 24. Can my credit provider take 21. When can my credit provider or action against me? its agent come into a residence Yes, if you are in default under to take possession of mortgaged your contract. But the law says that goods? you cannot be unduly harassed or Your credit provider can only do so if it threatened for repayments. If you has the court’s approval or the written think you are being unduly harassed consent of the occupier, which is given or threatened, contact the credit after the occupier is informed in writing provider’s external dispute resolution of the relevant section in the National scheme or ASIC, or get legal advice. Credit Code. 25. Do I have any other rights 22. What do I do if I cannot make and obligations? a repayment? Yes. The law will give you other rights Get in touch with your credit provider and obligations. You should also immediately. Discuss the matter READ YOUR CONTRACT carefully. and see if you can come to some arrangement. You can ask your credit Complaints provider to change your contract in a number of ways, for example: IF YOU HAVE ANY COMPLAINTS ABOUT YOUR CREDIT CONTRACT, • to extend the term of the contract OR WANT MORE INFORMATION, and reduce repayments; or CONTACT YOUR CREDIT PROVIDER. • to extend the term of your contract YOU MUST ATTEMPT TO RESOLVE and delay payments for a set time; YOUR COMPLAINT WITH YOUR • to delay payments for a set time. CREDIT PROVIDER BEFORE CONTACTING YOUR CREDIT General PROVIDER’S EXTERNAL DISPUTE RESOLUTION SCHEME. IF YOU HAVE 23. What if my credit provider A COMPLAINT WHICH REMAINS and I cannot agree on a suitable UNRESOLVED AFTER SPEAKING TO arrangement? YOUR CREDIT PROVIDER, YOU CAN If the credit provider refuses your CONTACT YOUR CREDIT PROVIDER’S request to change the repayments, you EXTERNAL DISPUTE RESOLUTION can ask the credit provider to review SCHEME OR GET LEGAL ADVICE. this decision if you think it is wrong. EXTERNAL DISPUTE RESOLUTION If the credit provider still refuses your IS A FREE SERVICE ESTABLISHED request you can complain to the TO PROVIDE YOU WITH AN external dispute resolution scheme that INDEPENDENT MECHANISM TO your credit provider belongs to. RESOLVE SPECIFIC COMPLAINTS. 25 YOUR CREDIT PROVIDER’S EXTERNAL Third Party Contact Details DISPUTE RESOLUTION PROVIDER Australian Financial Complaints IS THE AUSTRALIAN FINANCIAL Authority COMPLAINTS AUTHORITY (AFCA). GPO Box 3 AFCA PROVIDES FAIR AND Melbourne VIC 3001 INDEPENDENT FINANCIAL SERVICES Telephone: 1800 931 678 (free call) COMPLAINT RESOLUTION THAT IS Email: [email protected] FREE TO CONSUMERS. Web: http://www.afca.org.au/ Website: www.afca.org.au Email: [email protected] Australian Securities and Investments Telephone: 1800 931 678 (free call) Commission PO BOX 4000 In writing: Australian Financial Gippsland Mail Centre Complaints Authority GPO Box 3 Victoria 3841 Melbourne VIC 3001 Telephone: 1300 300 630 Fax: (03) 5177 3999 PLEASE KEEP THIS INFORMATION STATEMENT. YOU MAY WANT Web: http://asic.gov.au/ SOME INFORMATION FROM IT AT A LATER DATE.

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Firefighters Mutual Bank, Health Professionals Bank, Teachers Mutual Bank and UniBank are divisions of Teachers Mutual Bank Limited ABN 30 087 650 459 AFSL/Australian Credit Licence 238981 Effective 22 Jan 2021 l 00145S-LEN-TMBL-0121-i