Dorset Transport for follow up Useful numbers appointments Dorset County : If you need transport for follow up hospital 01305 255140 appointments you will need to contact the hospital that you are attending. Hospital telephone the transport Hospital The hospital staff will then follow the office for all queries including follow up instructions about your transport provided appointments: transport to them by your GP. 01202 442739 T r a Royal and Christchurch for patients p

e : z i e 01202 303626 in Dorset c t

o For follow up appointments ask for the m department that you are attending. y Non emergency patient transport for patients that have a medical need.

Dorset Primary Care Trust and Bournemouth and Poole Teaching Primary Care Trust working About the service together. and who can use it Date of issue: 30/06/11 Ref: 1340/11 What is patient transport? Travelling with an escort or What happens after my If you are unable to get to the hospital companion and other appointment? for your appointment, you may be special requirements? After your appointment the ambulance eligible for transport provided by the Your GP will determine if you need staff will return automatically one hour hospital. This is available following someone to assist you whilst you are after your appointment time. If you the guidelines from The Department of attending your hospital appointment. If know that your appointment will take Health these are available from their you think that it is essential for longer than one hour then please tell the web site – www.dh.gov.uk your wellbeing that you travel with an department that is booking your escort or have any other special travel transport so they can inform the Who decides if I can requirements please talk to your GP, who ambulance service. get transport to my can then advise the hospital that you are For return car journeys you will need to appointment? attending of these details when the first ask reception staff or use one of the Transport is authorised by your GP who transport booking is made. will decide whether you have a medical hospital telephones to let the car service condition that qualifies you to receive When will my transport know that you are ready to go home. support to get to your appointment. They arrive? Cancelling transport will also decide whether you should travel You should be ready for your transport to If your hospital appointment is cancelled in an ambulance, wheelchair-car or car. arrive one hour before your appointment you must advise the hospital to cancel time. For journeys that take longer than your transport. How do I arrange transport 30 minutes please allow additional time. for my first visit? What happens if my What happens when I get If you think that you have a medical need transport requirements that means you need help getting to to the hospital? Change? your next hospital appointment and you If you need assistance to get to the ward If your transport requirements change cannot travel by any other means, you or department on arrival at the hospital please advise your GP of the change will need to call your GP surgery. If your please advise the driver. Wheelchairs are on when you receive your next hospital GP decides that you do qualify for support available when you get to the hospital. appointment. A transport booking for your they will book transport for your next change of needs can then be issued hospital appointment in Dorset. by the GP to the hospital that you are attending.