Student Handbook 2014-2015

Welcome to

2 Contents

Finding us 2 Campus map 3 Around campus 5 Teaching buildings 7 Enrolment and induction 11 Attendance 15 Visas 16 Student support and advice 18 Clubs & societies 22 Student Oyster photo card 23 What’s going on in the city? 24 Paying your fees 25 Student representatives 29 Term dates 30

3 Finding us

By train and tube – our closest stations are Elephant & Castle, Waterloo and and they are all within walking distance.

By bus – numbers 1, 12, 35, 40, 45, 53, 63, 68, 100, 133, 148, 155, 168, 171, 172, 176, 188, 196, 333, 344, 360, 363, 453, 468, C10 & P5.

By car – parking in Central London is very difficult and it is not possible to park in the University grounds or the surrounding roads.

ONCAMPUS LSBU is located on the first floor above Silverpoint (no. 11).

2 4 Campus map

3 5

4 6 Around campus

Where will I find?

Attractions Chain shops (shopping centre) Boots, Iceland, Peacocks, Superdrug, Lambeth Road Tesco, WH Smiths. 020 7416 5000 www.iwm.org.uk Shopping centre Established: 1936. Elephant & Castle Shopping Centre Elephant & Castle Banks 020 7703 5678 Abbey, 9 Street Chain shops: WH Smith, Tesco etc www.abbey.com English & Latin cafés. Indian restaurant

Barclays, 29 Borough High Street www.barclays.com Transport Elephant & Castle (Bakerloo Line Zone 1) HSBC, 28 Borough High Street Elephant & Castle (Northern Line Zone 1) www.hsbc.co.uk Elephant & Castle Railway Station Lloyds, 69 Borough High Street, Elephant Road www.lloydsbank.com www.nationalrail.co.uk/stations/

NatWest, 10 EPH.html www.natwest.com Markets Cab office East Street Market Elephant Cars - Borough High Street 109 Elephant Road Elephant & Castle Street Market 020 7703 0134 Restaurants Library Nandos—119 Newington Causeway John Harvard Library La Bodequita - Shopping Centre 211 Borough High Street Chatkhara - 84 Road www.southwark.gov.uk Dragon Castle - 100 Walworth Road Books, CDs & DVDs Masters Super Fish - 191 Waterloo Road Internet facilities Tai Top Mein - 6 Elephant & Castle Open 7 days a week Solicitors Local Council Anthony Gold Southwark Council, Town Hall, 169 Walworth Road Road, 020 7525 5000 020 7703 1987 www.southwark.gov.uk www.anthonygold.co.uk

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Post Office Westminster Bridge Road 125-131 Westminster Bridge Road

Police station Kennington Police Station 49-51 Kennington Road London SE1 7QA

Supermarkets Tesco, Shopping Centre Open 7.00am—10.00pm Mon-Sat

6 8 Teaching buildings

Technopark building The Keyworth centre 90 London Road, SE1 6LN Keyworth Street, SE1 6NG The Technopark is home to the University As well as its facilities for conferences International Office. and small events this architectural landmark provides teaching space for the Borough Road building Faculty of Arts and Human Sciences and 103 Borough Road, SE1 OAA is a centre of excellence for our media Dating back to the origins of the courses. Magnificent views are available institution over 100 years ago, the from the eighth floor. Borough Road building contains the Tower block, M block, Extension Block London Road building and Joseph Lancaster House (J block). 100-116 London Road, SE1 6LN It is home to the Faculty of Arts and This is the teaching and administrative Human Sciences and the Faculty of home for the Faculty of Business, Engineering, Science and the Built Computing and Information Management. Environment. Its facilities include a It also incorporates the Abbey Conference refectory, the Tower Restaurant and the Suite, a refectory and cafeteria (264). Edric Hall performing arts centre.

Faraday Wing Keyworth Street, SE1 6NG The Faraday wing provides teaching facilities and locations for the Sports Science courses.

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K2 building Keyworth Street, SE1 6NG K2 houses the Faculty of Health and Social Care and The Department of Education. Facilities include four modern lecture theatres, 12 skills labs for the Faculty of Health and Social Care, 10 mock education classrooms and the Geo Cafe serving hot and cold drinks, baguettes and hot snacks.

Perry Library 250 Road, SE1 6NJ Not only does the library hold thousands of course-specific texts but also a significant number of key journal subscriptions, past examination papers, audio-visual resources and subject databases. The building is also home to the academic support services, including the disability and dyslexia unit.

Learning Resource Centre (LRC) 105 Borough Road, SE1 0AA The LRC on Borough Road provides free computer access to all students and staff, as well as printing, scanning and photocopying facilities. Further specialist facilities for Engineering and Language students are also available.

Student life centre Borough Road, SE1 0AA The student union building holds all the social events and also the students union sabbatical office.

8 10 Student sports clubs

The Students’ Union (SU) Sports Office (previously known as the Athletics Union) is the central point of administration and information for all of the University’s representative and recreational sports clubs. The clubs are run by students, for students, and clubs have qualified coaches to help you with your performance and development.

The SU Sports Office can help you find out anything about a sports team or an activity. We will be able to tell you what you need to know, or at least point you in the right direction. If you do not see your sport on this site, do not worry - just ask!

We provide the opportunity for students to represent the university in student competitions in almost every kind of sport e.g. athletics, horse riding, rowing and many more.

The SU Sports Office is also the place to leave messages for club officers, as each club has its own mailbox and drop file. For more information contact:

Barry Taylor Vice-President Sports & Societies Tel: +44 (0)207 815 7806 Email: [email protected]

Iain Killoughery Student Sport and Activities Manager Tel: +44 (0)207 815 8205 Email: [email protected]

9 11 Library and Computingcomputing facilitiesFacilities

After registering with ONCAMPUS, you will need to register with the University to get your Student ID card, you will need this to borrow material and to enter the libraries. ONCAMPUS students have full access to all student support services and should ensure that they collect their Student ID card within the first week of term to gain their access.

The library is not just a local storehouse of books; it is also your gateway to a global network containing electronic databases of journals and catalogues covering all subject areas. The Libraries provide one-to-one help at the enquiry desk and also offers training in how to get the best from all these electronic sources.

Opening an IT account To activate your IT account you can: • Open the link below and follow the instructions on the screen: https://www1.lsbu.ac.uk/php5c-cgiwrap/ictss/pword_main.php

104 12 Enrolment and induction

When you attend enrolment, you MUST bring the following:  Confirmation of Acceptance for Studies statement (CAS)  Passport with valid visa  Proof of payment OR sponsorship letter  The original copies of the documents you used to support your application (transcripts, certificates)

Important: You will need to show your ONCAMPUS enrolment documents to the Immigration Officer on arrival so make sure you bring this in your hand luggage.

11 13 Settling In

Registering with the police If you are from one of the following countries, you need to register with the police when you arrive in the UK:

Afghanistan Cuba Lebanon Saudi Arabia Algeria Egypt Libya Sudan Argentina Georgia Moldova Syria Azerbaijan Iran Morocco Tajikistan Bahrain Iraq North Korea Tunisia Belarus Israel Oman Turkey Bolivia Jordan Palestine Turkmenistan Brazil Kazakhstan Peru UAE PR China Kuwait Qatar Ukraine Colombia Kyrgyzstan Russia Uzbekistan

To register, you will need to go to the local Overseas Visitors Records Office with: • £34 registration fee • your passport • two passport photographs • Letter of Enrolment from the Centre.

If you change your UK address at a later date, you will need to inform the police within seven days. There is no extra charge for this. The Student Services team will help you with police registration if necessary.

Making international calls Keeping in touch with your family and friends at home is important. You should make sure that you have a way of communicating with them regularly. Today’s technology makes this very easy. Your options include using the internet, international dialling cards and mobile phones. The option that works best for you will depend in your individual circumstances and you should look at which method is the most cost effective and practical, we have outlined the following most popular communication tools for students.

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Internet Software such as Skype allows you to call landlines, mobile phones and other Skype users over the internet. Calls between Skype users are free of charge. Call rates from a Skype user to a landline and mobile phone vary, depending on country.

International calling cards You can buy cards from a number of places including grocery stores and the Post Office. Again, rates differ based on which country you are calling and whether you are dialling a landline or mobile phone. The Post Office phone card features monthly offers (e.g. free calls on Saturdays to particular countries). See their website for further information.

Mobile phones A number of mobile phone operators cater for the needs of international students. These companies, including Nomi and Lebara, offer very cheap calling rates to a number of countries overseas.

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Opening a bank account You will need to open a bank account when you arrive in the UK. There are a number of ‘high street’ banks in the UK and all will provide special student accounts. To open a bank account in the UK you will need:  proof of identity (passport)  proof of address (letter or receipt from your landlord/Accommodation Office)  opening deposit  Student Status Letter (this means you will need to wait until AFTER you have enrolled).

Banks and branches near ONCAMPUS LSBU There are five main ‘high street’ banks operating in the UK and all will provide special student accounts. Below we added the addresses of the branches nearer to the University. The two HSBC branches have agreed with the university to accept LSBU letters as a proof that you are a student in the UK.

Banco Santander Lloyds TSB Bank plc 9 Southwark Street, London, SE1 1RQ 243-245 , Shopping 0845 765 4321 Centre, London, SE1 6TE 69-73 Borough High Street, London, SE1 1NQ Barclays Bank plc 0845 300 0000 260 Walworth Road, Southwark, London, SE17 1JF Natwest Bank plc 29 Borough High Street, London, SE1 1LY 10 Southwark Street,London, SE1 1TJ 414 Kennington Road, London, SE11 4PZ 290 Walworth Road, London, SE17 2ET 463-465 Brixton Road, London, SW9 8HL 91 Westminster Bridge Road, London, SE1 0845 755 5555 7HW 0845 605 1605 HSBC Bank plc 22 Stamford Street, Blackfriars, London Please note SE1 9LJ Some banks will charge a monthly fee 28 Borough High Street, Southwark, London for your current account. You may be SE1 1YB able to avoid this so check with different 0845 740 4404 branches and different banks.

14 16 Attendance

Required attendance Planned absence from classes Attendance at classes is compulsory. If you know about an absence in advance. for Students are expected to attend Monday to example you have a doctors/dentist/home Friday from the first day of term until the last office appointment, you must complete a day of term, including any examination and re ‘Request for absence’ form and provide -sit weeks. We expect 100% attendance evidence of your appointment (such as your from all students, unless you have good appointment card). This form must be reason not to be in classes. authorised and signed before the absence is If you arrive more than 5 minutes late for a taken. class you will be permitted to attend but your attendance mark will be ‘late’. Reporting students for attendance If you have 10 or more days of unauthorised Religious holidays absence you will be reported to the UKVI. As a multicultural education centre, ONCAMPUS has respect for all faiths. We Personal tutors may allow time off for religious holidays but If you have any queries or personal problems any holidays will be decided by the Centre that may affect your attendance please talk Head and you will be told about them. to your personal tutor. The name of your personal tutor is on your timetable. Illness: f you are ill you MUST call the ONCAMPUS A student who does not attain an attendance Office on 0207 815 7059 or email level of 100% may not be guaranteed entry to [email protected] as soon as the examination sessions and may be possible to report your absence. You will removed from their course (at the discretion need to complete a medical absence form on of the Centre Head). You are required to be in your return. You can self-certify your own attendance every weekday during each term. sickness for up to two consecutive days. After two days you MUST provide a sick note from your doctor.

15 17 Visa

Immigration Students from outside the European Economic Area (EEA) will need to apply for entry clearance, more commonly known as a ‘visa’, before travelling to the UK. For further information visit the ‘Study Visas’ section of the UK visas website at www.ukvisas.gov.uk. Visa and immigration regulations frequently change so please make sure you contact the British Embassy, Consulates or High Commissions in your country to get up-to-date information on the visa application process, requirements and supporting documents for your visa application. We can provide support and guidance on visa issues for students who are already in the UK. So if you have any questions you can contact our General Office for advice about your case: 0207 815 7045.

Applying for a UK student visa It is important that you follow the instructions given to you very carefully. For further information on the application process and documents required please see the UK visas website: https://www.gov.uk/apply-uk-visa

When you apply for a General Student Visa (Tier 4) you must include a Confirmation of Acceptance for Studies (CAS) number.  We will send your CAS details when you confirm your unconditional offer of a place to study and pay your deposit/full fees.  The CAS number will be included in a letter called a ‘CAS Statement’. This will also include important information needed for your visa application.  We will not send your CAS more than three months before the start of your course.  You can only apply for your visa three months or less before the start of your course.  The start date of your course is published on your CAS Statement. If you plan to arrive later you must let us know. This is very important as we must inform the UK Visa & Immigration (UKVI) if you do not arrive on time. If you fail to inform us about your delay, there may be problems when you arrive in the UK with the Immigration Authorities.  If you change your mind and want to study at another institution, you have to tell us before you come to the UK so we can cancel your CAS with UKVI, and you can reapply for your visa with a CAS from a different institution. 16

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Renewing your visa If you are a current student and need to extend your student visa, you can obtain information on visa extension at: https://www.gov.uk/tier-4-general-visa/extend-your -visa. ONCAMPUS Central Admissions will be able to provide you with a letter for the Home Office or UKVI to say that you are enrolled on a course with LSBU and ONCAMPUS. Please allow plenty of time to renew your visa.

17 19 Student support and advice

Personal tutors Student enquiry time Every ONCAMPUS student is allocated a Student enquiry time is when you can personal tutor who is a member of the come and speak to members of the academic staff. ONCAMPUS LSBU team in relation to a  It is your responsibility to make broad range of issues including but not contact and keep in touch with your limited to: supervisor during your studies at  visa advice and guidance ONCAMPUS.  accommodation advice and guidance  Your personal tutor will act as a  request for official documents contact between you and the rest of  Informing us of a change of address the Centre should there be problems or any other changes to your personal which need to be notified. details  requesting authorised absence Changing personal tutor  any questions/concerns you may have If your tutor leaves, another member of with regard to your programme of staff will be appointed as your supervisor. study

However, if you feel that the relationship If you have a question or concern not is not developing and that for whatever covered above please come and see us reason you are unable to confide in your during these times and we will be happy supervisor, you should approach the to provide any assistance we can. Centre Head and request a change of supervisor, explaining the reasons why Student enquiry time will take place this is the case. ONCAMPUS will not hold Monday—Friday between 9am—10am; this request against you. If, for any 12pm—2pm and 4pm—5pm in the reason, you feel unable to approach the General Office. Centre Head on this matter you should seek the assistance of the Deputy Head Privacy or other member of staff. If you have a confidential matter to discuss, please see the Centre Head. Gifts for staff Please do not embarrass your tutor or any Centre staff member by offering expensive gifts as they cannot accept gifts of more than a modest nature. 18 20

Library services LSBU is committed to ensuring equality and a supportive learning environment for all students and staff. Following this, the Centre for Learning Support and Development (CLSD) provides various services, such as: • Skills for Learning (Tel: 020 7815 6409) • Disability and Dyslexia (Tel: 020 7815 6405) • Student Advice (Tel: 020 7815 6407) • Jobshop and Careers Advice Service (Tel: 020 7815 6710/6431)

Working in London As a full-time student at ONCAMPUS with a valid student visa you may be allowed to work up to a maximum of 10 hours per week during term time and longer hours (up to 40 hours per week) during holidays and vacations. In London you will find lots of part-time work available to you and the university has a JobShop that will help you find suitable part-time work. The University’s JobShop is there to help you obtain paid employment which fits in with your academic commitments. JobShop staff can help you:  develop your individual skills;  track your own personal development; and  with your Curriculum Vitae (CV). For more information about job shop services please go to Caxton House reception, or visit www.lsbu.ac.uk/learningsupport/jobshopandcareers/ and follow the link to JobShop.

Disability For the purpose of this statement, disability is defined as: “A physical or mental impairment with substantial and long term adverse effect on normal day to day activities.”

The centre ethos is to provide a high-quality educational experience, designed to ensure that students excel both academically and personally. As such, we aim to ensure that all students are treated as individuals and that needs are met accordingly.

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Those students that are within the scope of the definition of disabled will be supported with regard to integration into both the pastoral and academic programmes.

Looking after your health Full-time courses lasting six months or more Students registered in the UK for full-time courses of six months or more are eligible to receive full health care from the National Health Service (NHS) regardless of country of origin. You will have the same rights to health care as a UK resident. This means that you can register with a GP (local doctor), receive hospital treatment, treatment for pre-existing conditions and full maternity services. You have to pay for dental (teeth) services. In addition, optical (eye) services are not available on the NHS so you may have to pay for them.

Important: You may be eligible for help with the cost of prescriptions, dental and optical services on the basis of low income. For further information, please refer to the NHS website for details of NHS costs and exemptions.

Courses lasting less than six months Students studying at ONCAMPUS for less than six months will need to pay for all healthcare treatment. For these students we strongly recommend taking out health insurance before coming to the UK.

List of GPs near LSBU (and foreign languages spoken) Princess Street Group Practice Falmouth Road Group Practice 2 Princess Street, SE1 6JP, 0207 928 0253 78 Falmouth Road, SE1 4JW, 0207 407 4101 Languages spoken: Arabic, Chinese Languages spoken: Arabic, Punjabi, Urdu, Cantonese Vietnamese

Borough Medical Centre Lambeth Walk Group (Dr Misra and Dr Sharma) 5 Lambeth Walk, SE11 6SP, 0207 735 4412 1-5 Newington Causeway, SE1 6ED Languages spoken: French, Spanish 0207 357 0288 and 0207 357 7852 Languages spoken: Hindi, Urdu 20 22

Blackfriars Medical Practice The & Landowne Medical 45 Colombo Street, SE1 8EE, 0207 928 6216 Mission Languages spoken: Gujarati, Hindi, Punjabi, 6 Decima Street, SE1 4QX, 0207 403 3618 Swahili, Urdu Languages spoken: Afrikaans, French, German Waterloo Health Centre 5 , SE1 7RJ, 0207 928 4049 Surgery Languages spoken: French, Spanish 182-184 Old Kent Road, SE1 5TY 0207 252 6272 Hurley Clinic Languages spoken: Yoruba Ebenezer House, Kennington Lane, SE11 4HJ, 0207 735 7918 Languages spoken: Bengali, French, Hindi, Spanish, Urdu

21 23 Clubs and societies

You can join many clubs and societies at the Students’ Union, including:

Societies

African and Caribbean Society (A.C.S.) Green Impact Society Acting Industry Islamic Atheist Society Law Accounting & Finance LGBT Bright Futures LSBU Music Christian Union Nigerian Chemical Engineering Society O.N.E. (Our New Era) Criminology Political Science Society Dance Raise and Give Society (RAG) Drama Entrepreneurs (S.B.E.) Film & Photography Society Young Socialist Society

22 24 Student Oyster photocard

As a student at ONCAMPUS LSBU, you are eligible for an 18+ Student Oyster photocard.

Why should I get one? A Student Oyster photocard will entitle you to a 30% discount on adult Travelcards and bus and tram passes valid for seven days, one month or longer periods. You can use a Travelcard on all Tube services and the majority of London’s bus services in zones 1 – 6. If you use public transport frequently (eg a few times a week, or daily), buying a Travelcard is much cheaper than buying single tickets.

Types of Travelcards and sample prices With Student Oyster photocard Without Student Oyster photocard

Zones Weekly Monthly Annual Zones Weekly Monthly Annual 1-2 £21.20 £84.10 £876 1-2 £31.40 £120.60 £1,256 1-4 £31.40 £120.60 £1,256 1-4 £45.00 £172.80 £1,800 1-6 £40.00 £153.60 £1,600 1-6 £57.20 £219.70 £2,288

How do I get a Student Oyster photocard? You will need to go to the TfL website and click on ‘apply online’. http://www.tfl.gov.uk/tickets/14312.aspx

On the drop down menu, you will need to search for ‘ONCAMPUS London South Bank University’. You can do this by either entering the text in the search box, or by clicking ‘view list of all available establishments’ and finding ‘ONCAMPUS London South Bank University’ in the drop down menu.

To complete your application, you will need:  your university enrolment number. This is your LSBU number (3*****).  your course dates.  an electronic passport photo.  a debit or credit card to pay the £10 application fee.

23 25 What’s going on in the city?

London is one of the most culturally diverse cities in the world. With over 240 museums, numerous art galleries, a variety of festivals throughout the year and a huge range of music venues for you to choose from, there are simply too many to mention. To get you started, here is a list of 10 free things to see and do:

Parks Speaker’s Corner London boasts many beautiful parks. Regents Every Sunday morning, speakers and listeners Park and Primrose Hill are perfect for a stroll gather on the corner of Park Lane and or picnic with friends. The popular Diana Cumberland Gate in Hyde Park to set the Memorial Walk crosses St James’ Park, world to rights. The main topics are politics Green park, Hyde Park and Kensington and religion but there are usually some off- Gardens. Or try St. James’ Park for a fantastic the-wall ideas too. view of Buckingham Palace. The Young Vic shows Changing of the Guard The Young Vic shows present a wide variety of The changing of the Queen’s Guard takes classics, new plays, forgotten works and place outside Buckingham Palace every day music theatre. Residents of Lambeth and at 11.30am in the summer and every other day Southwark can see a Young Vic show for free. in the winter. Get there early for a good view! Get involved with 2 Boroughs. www.youngvic.org/taking-part/two-boroughs Art Galleries London is home to many outstanding art Southbank galleries, which offer free entry, including Take a stroll along the Southbank for a first the , the National Portrait Gallery class view of some of London’s major and the National Gallery. landmarks including the London Eye, Big Ben and the fantastic skyline showing St Paul’s Street markets Cathedral. Wander around many of London’s street markets, selling anything from food to flowers Museums or vintage clothing and antiques. Popular London is home to some fantastic museums markets include Borough, including the Victoria & Albert, the Science and Camden. Museum and the Natural History Museum – all free to enter. Go to the recording of a TV show If you want to be in the audience for a TV Music show, you can sign up for free tickets. Visit There are many places across the capital www.bbc.co.uk/tickets or where you can regularly enjoy free music, www.tvrecordings.com for details. recitals and entertainment, including the Southbank Centre, Trafalgar Square and the Royal Opera House.

24 26 FinancePaying your fees

Fee payment information We want to make paying your fees as easy as possible. You have paid your deposit and secured your place. See below for details of your payment plan for the remainder of your programme. Tuition fees for each term of study at the Centre are due before the term begins. All fees are payable in GBP (pounds sterling).

3-term programme September starters* Tuition fees Deposit Registration fee You will pay Deadline Term 1 £3,950 + £2,400 + £100 £6,450 5th Sept 2014 Term 2 £3,950 £3,950 19th Dec 2014

Term 3 £3,950 - £2,400 £1,550 20th Mar 2015 Total £11,950

3-term programme January starters* Tuition fees Deposit Registration fee You will pay Deadline Term 1 £3,950 + £2,400 + £100 £6,450 19th Dec 2014 Term 2 £3,950 £3,950 20th Mar 2015 Term 3 £3,950 - £2,400 £1,550 29th May 2015 Total £11,950

2-term programme* Tuition fees Deposit Registration fee You will pay Term 1 £3,950 + £2,400 + £100 £6,450 Term 2 £3,950 - £2,400 £1,550 Total £8,000

*this is a guide only, your full payment plan is available on request, please contact Sonia Akhgar for further details.

25 27 Finance

1-term programme* Tuition fees Registration fee You will pay Term 1 £3,950 + £100 £4,050 Total £4,050

Fees can be paid via the following methods: a. International bank transfer ONCAMPUS has partnered with peerTransfer as a fast and easy way to make inter- national payments. This is the best way to send funds from overseas. By using peerTransfer you can be sure that your funds arrive on time and that ONCAMPUS will always receive the correct amount.

Payment by this method also means you do not have to pay any bank charges, which can be expensive; with peerTransfer the rates are clear so you can always be sure about the total cost of the transaction.

Over 40 currencies are available and they offer competitive foreign exchange rates. If you need help, they are always contactable. Please be aware that the process may still involve making a transfer through your bank. b. Credit card (including Visa/Mastercard) or debit card We do not accept American Express. A 2% fee is charged for payment by credit card. The following information is required:  card number  expiry date  three-digit security code (from the signature strip on the back of the card). To make a payment using this method, please call our Finance team on

+44 (0)1223 347708.

c. Direct transfer of funds Please see your pre-arrival information packs for bank account details. An additional GBP12 must be transferred with the fees to cover bank charges.

Important: A payment reference must be provided so that the College can identify funds on safe arrival into our account. This must be the student reference number as stated on your offer document. This reference means that we can then allocate the funds against your invoice accordingly. Failure to include a reference may mean we have to contact you again to establish proof of payment. 26

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Sponsors If your employer or government sponsors your study, we will require a letter from them confirming the following details:  your name and course  the amount of fees they will be paying (for example, 100%)  the contact name, company name, telephone number and address where we should send the invoice. Please note: student sponsor invoices will be payable in full within 30 days of receipt of invoice. If your sponsor does not make payment, you will be personally liable to pay the full amount of tuition fees.

Refunds Acceptance of an ONCAMPUS offer on payment of the minimum stated deposit constitutes a binding contract between the student and ONCAMPUS. Tuition fees are non-refundable except in the case of visa refusal. Should a student be refused a visa, evidence of refusal and a written application to withdraw must be made available to ONCAMPUS before any refund can be initiated. ONCAMPUS will check with the appropriate British Embassy/High Commission that the refusal is genuine, and will charge an administration fee of £100 if a refund is given. Tuition fees are non-refundable after the course has begun. Any notice to withdraw or cancel must be made in writing. If the cancellation is received before the start of term then we will charge the forthcoming term's tuition fees. If the cancellation is made after the start of term then we will charge both the current term's and the following term's tuition fees.

Any students withdrawing from an ONCAMPUS programme of study will be reported to the UK Border Agency and British Embassy/High Commission in their home country as a curtailment of their programme. ONCAMPUS reserves the right to withdraw a previously available programme of study at its own discretion. Where a student is unable to enrol in a similar course at ONCAMPUS and the enrolment is cancelled then all fees will be refunded.

Financial Issues Student Support operates in close liaison with the Students’ Union Students’ Advice Bureau in assisting and advising students who are in financial difficulties. Students face the responsibility of managing their own budgets and for some this presents a problem. If you encounter any problems please contact your Personal Tutor as soon as possible. Council Tax 27 29

Students registered full-time at ONCAMPUS are generally entitled to claim a discount or exemption from Council Tax. If you are living in non-University accommodation, at some point during the year you are likely to receive a demand for payment of Council Tax from the Local Authority.

To prove that you are a student, you should contact Student Administrative Services who will supply you with a ‘Council Tax Status Certificate’ which you can then send to the Local Authority. The Local Authority will then decide if you are entitled to a discount or full exemption.

The certificate will show your current term time address so please make sure you keep your contact information up to date at all times. Please also remember to request a new council tax status certificate if you move house.

To qualify for a student discount/exemption: 1. You have to be registered as a full-time student. 2. You should be able to prove it (by means of the certificate explained above). It is important that you keep this certificate for the duration of one academic year of study. Replacements for lost or incorrect certificates due to changing address during term time are available from the centre administrator free of charge. 3. Your course must be full time. 4. Your course must last for a minimum of 24 weeks during the academic year. 5. You have to live with other people who are also exempted from payment (usually other students).

If a house or property is occupied entirely by full-time registered students then the entire household is exempted from Council Tax. This includes the halls of residence and university-owned student houses which are occupied entirely by students.

It also applies to private accommodation which is occupied entirely by students. Houses with one or more non-student residents will have to pay Council Tax (at least 75%).

Please remember that payment of Council Tax is a matter between individuals and the Local Authority. ONCAMPUS has no responsibility in these matters.

27 28 30 Student representatives

Students from each course are elected by their peers to represent the views of students at the Staff-Student Liaison Committees. These meetings happen once a term and are designed to improve the management and enhancement of their programmes of study.

Staff and students consult each other on all aspects of their learning experience and future developments. Students will communicate with their peers on their courses and attend meetings to discuss this feedback in Centre and then with the other student representatives nationally once a term.

It is a chance to really make a difference, to improve your student experience. It’s a great thing to put on your CV and will impress prospective employers.

29 Term31 dates

Academic year 2014/15

Start of Term 1 Monday 29 September 2014 End of Term 1 Friday 12 December 2014

Start of Term 2 Monday 12 January 2015 End of Term 2 Friday 20 March 2015

Start of Term 3 Monday 30 March 2015 End of Term 3 Friday 5 June 2015

Start of Term 4 Monday 15 June 2015 End of Term 4 Friday 14 August 2015

30 32 Contact details

ONCAMPUS General Office The general office is where your course is managed. This is where you will submit your coursework, receive your results and get information/documentation and help with other general enquiries.

Location ONCAMPUS London South Bank 119 London Road, London SE1 6LF

Staff Adelina Melillo – Centre Head Telephone: +44 (0)207 815 7098 Mobile: +44 (0)7715 851933 [email protected]

Nicolas Athinodorou – Academic Programme Coordinator Telephone: +44 (0)207 815 7026 Mobile: +44 (0)7837 119812 [email protected]

Sonia Akhgar – Student Recruitment Support Officer Telephone: +44 (0)207 815 7045 Mobile: +44 (0)7725 205871 [email protected]

Kiran Tailor – Curriculum Information Officer Telephone: +44 (0)207 815 7059 Mobile: +44 (0)7834 529531 [email protected]

If you need to contact centre staff in an emergency outside of office hours please call: +44 (0)7805 771 585