Quarterly Report July-September 2013

QUARTERLY REPORT JULY-SEPTEMBER 2013

PREPARED BY MANAGEMENT CONTRACTOR TABLE OF CONTENTS

1. COMMERCIAL DIRECTORATE...... 3

2. EXPLOITATION & TECHNICAL 5. HUMAN RESEOURCE MANAGEMENT CONTROL...... 8 DEPARTMENT...... 45

3. WASTEWATER TREATMENT 6. INVESTMENT PROGRAMS PLANTS AND WASTEWATER REMOVAL COORDINATION DIRECTORATE...... 49 DIRECTORATE...... 33 7. QUALITY & ENVIRONMENT 4. ADMINISTRATIVE & FINANCIAL DEPARTMENT...... 66 DIRECTORATE...... 39 8. PUBLIC RELATIONS DEPARTMENT...... 68

9. AMENDMENT #4 TO MC ...... 71

10. INDICATORS ...... 77 1. COMMERCIAL DIRECTORATE

1.1 Billing, billing center, ...... 4

1.2 Payment ...... 5

1.3 Customers service center...... 6 The growth of commercial indicator is still data through mobitoweb program became in- preserved and the Company is on the right separable part of Commercial activities. The way in regard to this issue. The Company has efficiency of this process has been repeatedly a significant achievements of all inid- mentioned and this quarter is not an excep- ciators due to implemented complex tion. activities. The corresponding actions against non-pay- The process of transmission of con- ing customers are constantly being carried sumed water meter data via SMSs and out by the HO in which the employees of Company’s Web Site is still significant. Each customer service center have their great im- month more and more customers are provid- pact. ing their data through this method. During The mobile phones of resident-customers are the third quarter the Company received periodically updated in the database which 15000 water meter data. enables the Company to send notifications The process of picture taking of water meter and reminders via SMSs.

Activties are the following:

• Visits to those customers who have not paid for 1 or more years with corresponding ques- tionnaires. The aim is to find out the reasons for non-payment and to implement necessary activities. During the III reporting quarter the visits were made to Vedi, Ararat, Charentsa- van towns and Alapars village. • Reminders about debt through SMS-s to those customers who have not paid for 8 months or more. • After 20 of each month SMS-s are sent to all those customers who have not paid as of that day. • The employees of customer service center periodically reminds the customers (through individual calls) about their debt and check the reasons of non-payments. • The employees of billing center sent the customer of Ararart, Vedi and Aparan towns their data of the previous year (consumption, payment, debt and etc) through individual ordered envelopes. These projects have a continuos character and together with the improvement of commercial indicators the awareness level of the customers is also being raised.

1.1. BILLING The aim of commercial activities is to have accurate billing and ensure the payment level. During this quarter the billing was increased which is also due to a large consumption during summer months. In comparison with the same period of the previous year average monthly consumption per customer with water meter is following. The quantity of violation acts are not reflected in average expense calculations; the information is based only on water meter data expenses. Accordingly the income has also increased. During the III reporting quarter of 2013 comparing with the same period of the last year the increase was about 108.0 million AMD or 9%.

4 Commercial Directorate Table 1. Average Invoiced Consumption per Residential Customer with Meter

12.0 11.4 11.5 11.1 10.9 11.0 10.5 10.2 11.1 9.8 9.8 10.0

10.4 9.5 9.9 3 9.1 m3 8.8 9.0 9.9 m 9.0 9.6 8.5 9.1 8.0 8.3 7.5 8.0 8.1 7.0

2012 2013

Table 2. Billing of AWSC

1400 9%

1200 1303 1195 1000

800

600 22% 2% 5% mln AMD 426 435 445 431 400 410 350 2012թ.

200 2013թ.

0 growth % July August September Total 3rd quarter

1.2 PAYMENTS The level of payments is also increased Table.3. Income of AWSC

1400 5% 1181 1200 1121

1000

800

600 10% 4% 2% mln AMD 396 394 391 400 359 380 382 2012թ.

200 2013թ.

0 growth % July August September Total

Commercial Directorate 5 Despite the fact that this indicator is improving each month the problems concerning non- paying or partially paying customers still exist. Activties are being carried out towards this issue: individual cuts and court cases. As for 2013 the incomplete payment for 9 month amounts to 200.0 mln AMD. 1.3 CUSTOMERS’ SERVICE CENTER During the June-September of 2013 Customer service center registered 4 447calls, 3 769 out of which were about AWSC CJSC activity and 678 didn’t refer to the company (Yerevan Djur, etc). During the quarter Customer service center registered more than 505 voice mails which were studied and were accordingly processed. Customer Service Center continues to receive calls and complaints from customers, informs about current repair works, emergency situation and about expected time for water supply recovery. Customer Service Center greatly assists branches in accomplishing daily activities to receive the calls from the customers and solve them as soon as possible. In comparison with the same period of the previous year a sharp increase of phone calls has been registered during the reporting period which certifies about the growth of confidence among the customers towards call center and specifically towards the Company as well as about quick responses to raised issues and availability of their operative solution. The increase of this indicator is mainly due to information availability and positive solution of the calls. To increase the customer awareness level, the notification of the population on water cuts via individual SMSs has been carried out for the first time. Due to this service it became possible to relieve the overload of the “1-71” Call Center. During this quarter the operators of the center carried out a telephone monitoring. The em- Table 4 Table 5 Number of calls according to issue type Number of recieved calls JULY AUGUST SEPTEMBER TOTAL 3 769

JULY AUGUST SEPTEMBER

1 019 900 1 396 1 599 1 310 1 063 557 715 342 468 360 477 407 50 35 38

Commercial 2012 Exploitation 2013 Other

Table 6. The results of telephone monitoring

08/13 09/13 Total

Number of the paying customers 162 197 256

Amount paid (thous. AMD) 740 1 411 2 151

6 Commercial Directorate ployees contacted those customer-residents of Artashat own who had consumed water during one month (July) and didn’t do any payment. As a result once again the reasons of non- payment were clarified. It became possible to survey only 269 customers out of 327included in the list. While analyzing the results of the phone calls it should be mentioned the outcomes are rather satisfactory.

In September employees of Customer Service Center Participated in the trainings on “Excellence in Customer Service, “Handling Customer Compliants”, “Effective Communication Skills”and “Effective Telephone Communication Skills”organized by Management Mix Consulting and Training Company. During the trainings the employees gained skills in customer service. As in previous years this year also the Company decided to conduct a survey among non-paying customers. A structured questionnaire was developed where the majority of questions refer to the reasons of non- payment. This time the survey was conducted in Ashtarak and Vedi towns. The survey conductors also tried to find out the awareness level of the Company’s Customer Service Center (1-71) among our customers. It was found that majority of them were unaware about the Center which means that in future necessary steps should be taken raise the awareness level. Besides the employees of customer service center conducted training among the cutomer –residents about the project on “transmission of water meters readings to 81-71 four digit number through SMS” in Ashtarak and Vedi towns. Here are the results of the survey analysis: only 367 customers from the list participated in the survey because 186 are closed doors, 45 are unknown customers and 15 refused to answer: While analyzing the results of the survey it should be mentioned the outcomes are rather satisfactory.

The project will have a continuous character and will be implemented in other communities of the Company as it is considered to be a successful one.

Table 7. The results of the survey

07/13 08/13 09/13 Total

Number of the paying customers 16 20 42 78

Amount paid (thous. AMD) 87 117 658 862

Commercial Directorate 7 2. EXPLOITATION AND TECHNICAL CONTROL

2.1 Water production...... 9

2.2 Distribution ...... 15

2.3 Water quality...... 18

2.4 Technical directorate ...... 22 2.1 WATER PRODUCTION

2.1.1 Production monitoring...... 10

2.1.2 Electro-mechanics service...... 11

2.1.3 Water meters and loggers ...... 13

2.1.4 Equipment maintenance...... 13 In the 3-rd quarter of 2013, the main activities of the Water Production Department were aimed at providing uninterrupted water supply to the customers in the long-lasting hot weath- er conditions. In certain cases, taking into account the decrease in the water resources, the water supply works were organized through back-up options (mostly mechanical production). The volume of water produced in the 3-rd quarter of 2013 was 40414 thous. m3 (gravity - thous. m3, mechanical - 13166 thous. m3). In the 3-rd quarter, the actual losses of water were 77 %, which is 2.7 % less when compared to the 3-rd quarter of 2012 (79.7 %).

2.1.1 PRODUCTION MONITORING DIVISION The water volumes produced by the water production facilities, the working hours and parameters of the pumps units, which are equipped with loggers, have been studied online every day. Detailed analysis was done and the data was compared with the time-schedules for the pump units, which were provided by the Department for the water production facilities.

Table 8. Water Production

38 303 39 458 40 414

12 348 12 145 13 166

25 955 27 313 27 248

32I quarter +68z 30II quarter +70z 33III quarter +67z 3 delivered through pumps /m

13 732 13 697 12 985 gravity /m3

4 489 4 486 4 190 329 242 +68z 309 211 +70z 338 785 +67z July August September

In order to strengthen the control over this process and to make it more efficient, we have already installed power meters with impulse output heads in the 7 most energy-consuming pumping stations (Maqravan 2, Hatsarat, Araratyan ½, Alapars, Charentsavan, Solak and Ge- tavan). This allows receiving the power parameters and monitoring them online. The above mentioned works have a continuous nature, with an objective to implement them in other pumping stations as well. During the 3-rd quarter, some interruptions have happened in the supply of liquid chlorine due to supplies As a result, in some cases, the disinfection works for the produced water were organized using hypochlorite tablets. in a timely manner due to the stock. Consequently, taking into account the importance of drinking water disinfection works, the Company has signed one more contract for liquid chlorine with another supplier.

16 553 kg of liquid chlorine and 13 983 kg of hypochlorite tablets were used in the water supply systems in the 3-rd quarter of 2013 for disinfection and washing of the systems.

10 Water Production Table 9. Water production and losses

Water production Water production Un-accounted for water / thousand m3/ / thousand m3/ July August Sep- 3rd July August Sep- 3rd July August September 3rd tember quarter tember quarter quarter Branches thous. m3 losses % thous. m3 losses % thous. m3 losses % thous. m3 losses %

North-Western 3 750 3 712 3 500 10 962 758 796 759 2 313 2 991 80 2 917 79 2 741 78 8 649 79

Center-West 5 410 5 532 5 446 16 388 1 099 1 136 1 130 3 366 4 311 80 4 396 79 4 315 79 13 022 79

Southern 4 572 4 453 4 039 13 064 1 368 1 213 1 023 3 605 3 204 70 3 239 73 3 016 75 9 459 72

Total 13 732 13 697 12 985 40 414 3 226 3 146 2 912 9 284 10 506 77 10 552 77 10 072 78 31 130 77

* (detailed information check on Appendix list page 92)

Table 10. Expenses of desinfection materials

Balance in the beginning Recieved Utilized Balance of the end of quarter of quarter Liquid Hypochlorite Liquid Hypochlorite Liquid Hypochlorite Liquid Hypochlorite chlirine /kg/ pills /kg/ chlirine /kg/ pills /kg/ chlirine /kg/ pills /kg/ chlirine /kg/ pills /kg/ Branches

North-Western 976 949 4 676 4 250 4 366 4 201 1 286 998

Center-West 1 090 798 6 240 8 450 6 004 8 183 1 326 1 065

Southern 1 333 351 6 796 1 600 6 183 1 599 1 946 352

Total 3 399 2 098 17 712 14 300 16 553 13 983 4 558 2 415

* (detailed information check on Appendix list page 95)

2.1.2 ELECTRO-MECHANICS SERVICE The actual consumption of el. energy in the 3-rd quarter of 2013 was 11600 thous. kwt/h. This value is higher than the planned one in the budget for 1853 thous. kwt/h. More over increase of el.energy tariff reinforce our budget over taking. In the 3-rd quarter, due to the decrease of water flows in some gravity systems and based on the requirement for implementing uninterrupted water supply, several back-up pump units were put into operation or the working hours of the operating pumps were extended. The maintenance of the pump units and WTPs operated by the Company has been carried out by a specialized organization based on a contract, which has resulted in the decrease of breakdowns and has ensured the uninterrupted production and supply of water. Lusadzor pumping station has been taken over for operation. Currently, works are carried out in order to bring it to a normal working condition. We continue undertaking measures to have back-up pump units.

Water Production 11 Table 11. Electricity expenses and consumption

July August September III quarter

Branches Budget Actual Budget Actual Budget Actual Budget Actual

North-West- 1000 kwh 1 305 1 614 1 346 1 661 1 338 1 509 3 989 4 785 ern 1000AMD 31 845 49 222 32 843 53 290 32 646 48 559 97 333 151 189

000 kwh 675 807 675 803 658 728 3 845 4 525 Center-West 1000AMD 17 235 25 513 17 235 26 603 16 798 24 098 51 267 76 214

1000 kwh 611 733 611 754 590 688 1 812 2 175 Southern 1000AMD 14 153 20 953 14 153 22 642 13 675 20 685 41 980 64 279

1000 kwh 36 39 36 40 30 36 102 115 Administrative 1000AMD 936 996 936 1 391 780 1 268 2 652 3 655

Total 1000 kwh 2 628 3 193 2 668 3 258 2 616 2 961 9 747 11 600 1000AMD 64 168 96 685 65 166 103 926 63 899 94 609 193 233 295 220

* (detailed information check on Appendix list page 96)

Table 12. Water delivered through pumping

Electricity Electricity Water delivered N Subsectors consumption consumption through pumping kwh/m3 kwh/I quarter

1 Ashtarak 452 1.6 714.7 2 Aparan 227 0.5 117.1 3 Vayq 14 0.4 5.7 4 Echmiadzin 186 0.8 153.8 5 Gavar 2 466 0.6 1456.0 6 Sevan 934 0.5 483.5 7 Tashir 133 0.0 0.0 8 Stepanavan 604 0.6 386.6 9 Noyemberyan 147 3.1 450.2 10 Spitak 15 1.0 14.4 11 Abovyan 567 0.7 400.4 12 Byurexavan 13 2.5 33.5 13 Charentsavan 324 1.5 481.6 Hrazdan and 14 4 834 0.6 2729.8 Tsakhkadzor 15 Ijevan 29 0.6 18.0 16 Masis 2 181 0.5 1007.7 17 Ashotsk 43 0.7 31.6 13 166 0.64 8 485

** During III quarter we have used only hydropump

12 Water Production

WATER DELIVERED THROUGH PUMPING AND CORRESPONDING ELECTICITY CONSUMPTION 2.1.3 WATER METERS AND LOGGERS During the 3-rd quarter of 2013, the staff of the Water meters and loggers division of the Department were studying the technical conditions of the operating metering devices though inspection visits and were repairing them where possible, in particular: Repaired bulk meters • 6 mechanical • 7 electro-magnetic • 3 bulk meters with impulse output We continue the process for installation of water metering equipment and loggers for the water production facilities. During the quarter, 4 recording devices (loggers) were installed in the bulk water metering nodes. Currently, preparatory works are in process for the construction of 12 bulk water metering chambers and installation of bulk flow meters, in order to provide all water intake spots of the Company with water metering devices until the end of this year. The Division implements also the works for day-to-day technical maintenance of the water meters and loggers.

Works for the installation of the bulk meter with impulse output and regulation of the logger in “Mukhuturyan” system

2.1.4 EQUIPMENT MAINTENANCE DIVISION During the 3-rd quarter of 2013, the Equipment maintenance division has implemented works for maintenance of the floating valves, which are installed in the DRRs within the service perimeter of the Company, elimination of leaks from the DRRs, installation and maintenance of the chlorination devices working with tablets. Works for modifications, repair and regulation installed in Solak DRR of Charentsavan sector, Ararat-Vedi, Surenavan and Yeraskhavan DRRs have been carried out.

During the reporting quarter, the Division has mostly dealt with the installation of “Easiflo IP3” “M3C” chlorination devices, which are produced by “Lonza” company and are operating with hypochlorite tablets, as well as with the maintenance and operation works for the New chlorination station of Alapars PS previously installed chlorination devices.

Water Production 13 Until the creation of maintenance mobile teams, the maintenance of 8 chlorination stations in “North-West” Region- al Branch is carried out by the Branch with the practical and technical support from the Division. In the reporting quarter, new chlorination devices have been installed in the chlorination stations of Getavan, Novoseltsovo, Yeznak, Karbi, Alapars, Bazmaghbyur and Artamet pumping stations. During the 4th quarter the installations in Ghazaravan, Ulash- ik, Nurnus, Argel, Lchashen and Hacarat clorination stations will be finished. Chlorination station of Getavan PS

14 Water Production 2.2. DISTRIBUTION

2.2.1 Water supply duration ...... 16

2.2.2 Losses reduction activities ...... 16

2.2.3 Sectorization works ...... 17

2.2.4 Outstanding works ...... 17 2.2.1 WATER SUPPLY DURATION In the third quarter of 2013, we have mostly continued the implementation of the operation works, which were given a priority in the second quarter. In particular: • Increasing the efficiency of the operation processes, • Making the operation more efficient through modifying the way of operation in the water supply systems, • Works aimed at extending the water supply duration. Due to the works planned and implemented in the third quarter of 2013 it was possible to main- tain the supply schedule in the service perimeter of AWSC CJSC and to record a certain growth. During the organization of the works, the main focus was put on the continuity regimen of the systems. In the 3-rd quarter, the average water supply duration was 16.09 hours and, compared to the past same period, the schedule has increased for about 1 hour. Detail of supply schedule is given in Amendment #4 in chapter 10. The number of customers supplied with the minimum duration (less than 4 hours per day) has decreased as well. Following the requirements of the Decree of the RA Public Services Regulatory Commission, the minimum water supply schedule for the communities in AWSC CJSC service perimeter has been developed and published in “The Republic of Armenia” daily newspaper. Moreover, a copy of the published schedule has been sent to the Mayors of the communities via registered mail service.

2.2.2 REDUCTION OF LOSSES For reduction of losses purpose the following works have been carried out: • 418 leaks repaired • 1953 break-down eliminated • 374 illegal connections disconnected Recording of the breakdowns in the distribution network and their elimination works have had a continuous nature and have been coordinated in an operative way - 1 953 breakdown elimination works, 74 partial, 290 linear and 54 reinforcement repair works have been carried out.

Complex measures for reduction of the losses are being implemented (are still in process) in the following sectors: Artik, Gavar, Masis, Spitak, Ashtarak, Abovyan and Hrazdan.

Valve breakdown, Spitak town Water main breakdown in Chakhkal system

16 Distribution Table 13. Illegal connections revealed in the 3-rd quarter

Regional Branch July August September 3-rd quarter Center 47 54 38 139 North 44 31 42 117 South 24 28 66 118 AWSC 115 113 146 374

2.2.3 SECTORIZATION WORKS In the third quarter of 2013, the staff, which is maintaining and operating the internal networks and systems, has continued the ongoing improvement processes. In particular, taking into account the complexness of the water supply system, the installation of the modern level measur- ing and metering equipment in the DRRs, as well as the loggers in the water metering nodes of the big towns and communities has been continued. These automatic systems allow receiving the data online and analyzing the operation of the system. The Distribution Department develops clear operation time-schedules for the DRRs, which are equipped with electronic level-meters and implements a regulated water supply in cooperation with the Regional Branches. All Breakdown Forms are checked together with the monthly reports received from the Regional Branches. 2.2.4 OUTSTANDING WORKS Lchashen-Gagarin-Tsakhkadzor system is currently in the study phase. Some breakdown elimination works and hydraulic tests have been carried out. In the first phase of the works the system has been completed until the pressure breaker chamber of Gagarin. Currently we carry out the study and test works of the second phase. Works have been carried out also for the improvement of the water supply network in Artamet community. Water main breakdown after the test near Gagarin pressure breaker chamber

Table 14. Water mains and pipelines

Regional branch Water main Internal network Total water losses Accidents (km) (km) (km) m3/day/km unit (km)

Center-West 1 025 1 462 2 487 52 0,30 South 844 977 1 821 55 0,34 North-West 785 1 232 2 016 47 0,33 Total 2 654 3 671 6 324 51 0,32

Distribution 17 2.3 WATER QUALITY DEPARTMENT

2.3.1 Water quality ...... 19

2.3.2 Natural resources utilization and nature protection fees ...... 21 2.3.1 WATER QUALITY During the 3-rd quarter of 2013 the following tests have been implemented by the water quality control laboratories in accordance with the approved time-schedules:

• Generalized tests of 370 samples taken from the water intake points and points before the supply of the distribution network, • Physical-chemical tests of quality for 102 samples of sources water taken at the water intake points, • Bacteriological tests of 2 706 samples taken from water intake points, before the distribution network and inside the distribution network (including 210 from water intake points, 1 303 before the distribution network and 1 193 inside the distribution network), • Residual chlorine tests for 15 635 drinking water samples taken before the distribution network. Based on the results of the implemented tests, the deviations for the bacteriological parameters were 1.1%.

The works for washing and disinfection of the water production facilities, some parts of the water supply networks, daily regulation reservoirs and water treatment plants facilities have been completed. The works have been implemented in accordance with the time-schedules agreed with the sanitary services. Protocols have been prepared for the execution of the works. Protocols have been prepared for the execution of the works. Centralized laboratory of Sevan in South Regional Branch

The total of 265 reservoirs with the capacity of 211.5 thousands m3 have been washed and disinfected, including: North-West Regional Branch 104 reservoirs - 76.4 thousands m3 Center-West Regional Branch 86 reservoirs - 76.5 thousands m3 South Regional Branch 75 reservoirs - 58.6 thousands m3 76 equipments in 4 centralized laboratories of the water quality control of the Company were calibrated by the “National Institute of Metrology“ CJSC and were given a one year operation certificate. The Water Quality Department has implmeneted the control over the works of all laboratories of the AWSC. The implementation of the time-schedules, knowledge of the sampling and test methods, correctness of preparation of the reactives and environments, procedure for complet- ing the log-books have been checked. We have provided methodological guidance and instructions for elimination of the deficiencies. In Gavar, Martuni and Vardenis wastewater treatments plants, we continue the studies for the organization of laboratory-production control in order to clarify the sampling frequency and

Water Quality 19 the types of tests. The training and requalification of the laborants continues. During August-September months cases of intestinal infection have been recorded in Khachpar, Tsakhkalanj, Oshakan, Voskevaz and Voskehat villages in Center-West Regional Branch. Although water quality was suspected to be envolved the studies carried out by both the Company and the sanitary services clearly showed total absence of water quality violations. As a technical support, a new water quality laboratory has been estab- lished for “Watersewerage“ CJSC of Stepanakert, Karabakh. For this pur- poses, the necessary equipments and accessories have been ordered, installed and tested. A two-days training was organized for the staff of this laboratory about the principles for working with the equipments and the test methods. Centralized laboratory of Abovyan in North-West Regional Branch Table 15. Water quality analysis at water intake points (underground and surfaces) Microbiological analysis Regional Branch Number of Number of physicochemical customer analysis including general- Number of Number of Number of deviations ized analysis planned planned samples among tha actually samples actually taken taken samples North-West 56 081 130 90 86 61

Center-West 70 766 82 55 55 24

South 42 762 101 69 69 25

Total 169 609 313 214 210 110

* (detailed information check on Appendix list page 98) Table 16. Analysis of water taken from the pressure point , before the distribution network *

Number of Microbiological analysis physicochemical Number of Number of Number of % of deviations Number of analysis includ- planned planned samples deviations among among the actual- Regional Branch customer ing generalized samples actually taken the actually taken ly taking samples analysis samples North-West 56 081 48 424 381 4 1.0

Center-West 70 766 60 535 468 5 1.1

South 42 761 51 475 454 3 0.7

Total 169 608 159 1434 1303 12 0.9

* (detailed information check on Appendix list page 100)

20 Water Quality Table 17. Water quality investigation in the distribution network * Microbiological analysis Number of planned Number of Number of % of deviations Regional Branch Number of samples planned samples deviations among the among the actually customer actually taken actually taken samples taking samples North-West 56 065 306 301 2 0.7

Center-West 70 729 600 596 7 1.2

South 42 761 296 296 6 2.0

Total 169 555 1 202 1 193 15 1.3

* (detailed information check on Appendix list page 101) Table 18. Potable water disinfection control * Number of residual chlorine analysis Branches Number of Disinfectants used /kg Before distribution network Within distribution network customers Chlorine Calcium hipochlorite Total Deviation Total Deviation gaz briquette North-Western 56 081 4 366 4 201 3 633 168 382 0

Center-West 70 766 6 004 8 183 3 608 29 2 191 38

Southern 42 762 6 177 1 599 3 717 237 2 104 85

Total 169 609 16 547 13 983 10 958 434 4 677 123

* (detailed information check on Appendix list page 102)

2.3.2 NATURAL RESOURCE UTILIZATION Table 19.Natural Natural resources resources utilization utilizationand nature protection and naturefees Table protection – 18 fees

Calculated natural resources Calculated nature protection fee utilization fee (thousand AMD) (thousand AMD) Sector Underground By index Surface water Total By index «3» Total water «1» North-West RB Abovyan 0.0 404.8 404.8 0.0 0.0 0.0 Hrazdan 11.8 435.3 447.1 629.3 144.6 773.9 Charentsavan 0.0 282.7 282.7 0.0 0.0 0.0 Ijevan 15.8 74.9 90.7 412.4 86.1 498.5 Dilijan 35.6 2.0 37.6 139.6 97.7 237.3 Alaverdi 0.0 311.8 311.8 256.7 177.2 433.9 Stepanavan 29.6 293.7 323.3 745.6 99.4 845.0 Total 92.8 1 805.2 1 898.0 2 183.6 605.0 2788.6 “Center-West” Regional Branch Artashat 0.0 346.9 346.9 223.0 596.1 819.1 Echmiadzin 0.0 437.6 437.6 680.2 733.0 1 413.2 Masis 0.0 192.2 192.2 507.5 41.4 548.9 Vedi 0.0 182.2 182.2 435.8 190.4 626.2 Ashtarak 0.0 302.0 302.0 332.5 30.4 362.9 Artik 0.0 227.2 227.2 221.2 0.0 221.2 Total 0.0 1 688.1 1 688.1 2 400.2 1 591.3 3 991.5 “South” Regional Branch Sisian 0.0 122.2 122.2 650.3 0.0 650.3 Goris 0.0 194.7 194.7 134.4 161.7 296.1 Kapan 135.0 129.5 264.5 524.9 254.7 779.6 Yeghegnadzor 0.0 225.9 225.9 202.0 68.5 270.5 Sevan 0.0 263.2 263.2 317.2 12.7 329.9 Gavar 0.0 546.8 546.8 522.2 93.3 615.5 Total 135.0 1 482.3 1 617.3 2 351.0 590.9 2 941.9

Grand Total 227.8 4 975.6 5 203.4 6 934.8 2 787.2 9 722.0

Water Quality 21 2.4. TECHNICAL DIRECTORATE

2.4.1 Technical Investigations, Design...... 23

2.4.2 The control of Capital Expenses...... 24

2.4.3 Mapping Division...... 26

2.4.4.1 Asset management...... 27

2.4.4.2 Community asset registration ...... 28

2.4.5 Transport...... 29

2.4.6 Procurement ...... 30 2.4.1 TECHNICAL INVESTIGATIONS, DESIGN The following designs had been studied and discussed with consulting companies in the frame of project works implementations: - FWT – Project N0610-1182, preliminary designs being implemented in the frames of the loan project of European Bank for Reconstruction and Development (EBRD) to improve water supply and sewerage systems in Ijevan and Azatamut towns - Tavush region and in Chambarak - Gegharkunik region. - Loan projects being implemented by Asian Development Bank (ADB) Preliminary designs “Water supply and wastewater system improvement” in the following regions √√ Kapan, Meghri, Goris cities and in regional communities of Syunik region. √√ Vayq, Jermuk cities and Zaritap community of Vayots Dzor region √√ Noyemberyan, Berd cities and Artsvaberd community of Tavush region Working designs “Water supply and wastewater system improvement in the following regions about 35 towns of Ararat region” Notes and suggestions on designs were introduced to the consulting companies in written form in order to take them into the consideration. - In parralel the information about water supply and wastewater system of serviced and non-serviced settlements was developed and presented to KFW bank for the inclusion in the new investment program.

Then regarding daily activities of technical department, the following tasks had been implemented:

- Technical conditions to connect to water supply and waste water systems were developed for 3 legal entities. - Measurement of the space of “Alapars” pumping station was made and company owned space was clarified. - Measurements of new space and building for “South” RB were made, on the basis of which reconstruction plan and necessary scope of work was developed. - For reconstruction of “Artasha- van-Ashtarak” water main, the latter was studied and Terms of Reference was developed. - Terms of Reference was developed for extraction the permission of water use from water sources as well as for ac- quisition of new ones. - For building a new pumping station in Teghut community, Lori region, the choice of area was made. Area of Artashavan sources

Technical Directorate 23 - To improve water supply in Vayq city, a choice of area for DRR was made. - Possible options for water supply in the area of wine factory of Artamet community were studied and technical condition was developed. - Necessary documents for Land allocation, coordination and power supply for new pumping and chlorine stations, DRRs being implemented by the loan project for the improvement of water supply and wastewater systems were developed and presented to appropriate infrastructures for processing.

Look of Vayq future DRR

2.4.2 DIVISION OF CONTROL OVER CAPITAL EXPENSES The following works have been carried out by the capital activities implementation.

Based on the preliminary applications from the Regional Branches for the capital works, the applications for implementation have been studied, reviewed and submitted for approval.

The following works are under implementation.

SOUTH” R/B Rehabilitation of valve units, pipelines (4 973m) and household connections (140) of Gegharkuniq (Nerqin Getashen, Hayra- vank communities) and Syunik marzes (Chanakhchi, Agarak treatment plant).

“NORTH-WEST” R/B Installation of water meter chambers and water meter units of Ko- tayk (Byureghavan, Abovyan), Lori (Spitak) and Tavush (Noyemeberyan, Dilijan, Ijevan) marzes.

“CENTER-WEST” R/B Installation of water meter chambers and water meter units of Ahotsq sector (Lusaghbyur, Musaelyan, Salut, Saragyugh, Tavshut, Zugaghbyur, Gharakhach main facilities). Reconstruction of Nerqin Getashen distribution network

24 Technical Directorate The following capital works have been completed by the Regional Branches during the quarter:

“SOUTH” R/B Capital repairing of pipelines (4 760m) and household connections (330) of Vayots Dzor (Vayq, Eghegnadzor towns), Syunik (Brnakot community) and Geraghunik (Nerqin Getashen, Lchap, Hayravanq, Tsovazard communities) marzes and dismantling of electric line of high voltage extending from the substation to “Tsak qar” pumping station in Lichq community.

“CENTER-WEST” R/B Installation of water meter chambers and water meter units of Aramavir marz (Artamet community).

“NORTH-WEST” R/B Capital repairing of pipelines (2 550m) and household connections (110) of Lori (Alaverdi town) and Tavush (Berd town) marzes.

Completion certificates of capital activities, presented from the RBs on the basis of approved applications have been examined by the technical department and handed over to the Cost control Department.

Inspection visits and quality supervision were carried out.

Rehabilitation, garbage collection and mowing works in the sanitary zones of reservoirs and pumping stations of “Armenian Water and Sewerage” CJSC according to Contract N98/Ծ, 17.05.11 and attached list.

Gomadzor pumping station

Technical Directorate 25 2.4.3 MAPPING DIVISION During the Quarter Mapping division continued implementation of mapping activities according the plan submitted by the Mapping division.

During the reporting period mapping activities of Echmiadzin, Abovyan, Tumanyan and Sisian towns are being accomplished as well as database and technical specification (parameters) collection works of W&W systems.

Database in MapInfо format (Tumanyan) 316 coordinate points and marks have been purchased from the Institute of Geodesy which were located on the map by WGS-84 system in AutoCad format.

GIS expert from SAUR HO came from 02/09/11 to 13/09/13 to check organization and tools implemented. Recomendations are summerized in his report available in AWSC.

The map of Armenia with administrative borders has been developed by this system which enables to link each cadastral map with its coordinates and exact geographic location and will serve as basis to develop thematic maps.

During the quarter mapping was implemented also for different structures of the Company, according to the priority.

Map of settlements in or out of the service perimeter of Nor-Akunq, Lori, Shirak, Erevan Djur and Armenian water and Sewerage CJS companies

26 Technical Directorate 2.4.4.1 ASSET MANAGEMENT Registration and certificate subtraction of 7 new built administrative buildings were carried out in customer service office of RA Real Estate Cadastre. Notarization of purchased 0.0327 hectares land from « I&M Reir » Ltd in Artavaz community were implemented and documents’ package was submitted to RA Real Estate Cadastre for carrying out land certificate. For land allocation and modification of land category of DRRs, pumping stations, pressure breakers being implemented by loan projects, the place, coordinates were clarified with community leaders on spot and were submitted to government through municipalities for making necessary changes (Jermuk WWTP, Aghtala,- Vayq, Zaritap, Dilijan DRRs and -Cham barak pressure breaker etc.) Dismantling of Solak pumping station was implemented and part of asset was moved to Maqravan 4 pumping station. Based on working need registration and actual property assessment of currently Dismantling of Solak pumping station inactive 10 WWTPs were studied. The results of registration were discussed in technical directorate and afterward submitted to Water Committee for further problem solution. In compliance with General Director Order 19, dated 31.05.2013 the inventory of asset from sectors is being implemented. Alienation acts from several sectors have already been submitted by Regional branches which was grouped and presented to Committee for receiving alienation permission. Acceptance, testing and registration of new equipment purchased by loan projects were implemented. Ongoing work assignments were implemented.

WWTP of Hrazdan WWTP of Masis

Technical Directorate 27 2.4.4.2 COMMUNITYASSET REGISTRATION Signing of Free Use Contracts with the Communities

Preparation activities were implemented and documents of 31 Communities were presented to the financial and accounting department to sign free use contracts and to make necessary transfer for cadastral registration.

Documents of above mentioned 31 communities are in the first phase of registration. The documents of 10 communities are still in the process of payment. During this quarter 25 contracts have been signed with 3 Contract signing in Central cadastre phases completed in the Cetre office of RA Real Estate Cadastre State Committee. Property right state registrations have been done on the name of AWSC: South RB - 2 free use contracts Centre-West RB - 7 free use contracts North-West RB - 16 free use contracts Documents of 8 communities’ are in the third phase of free use contract signing. The work is carried out with community leaders to finish the contract signing process.

Based on working need free use assets of Tsaghkadzor community of Kotayk region were studied and compared with current property certificates. For future preservation, an example of signed contracts along with free use certificates was presented to the general sector, hand-over acceptance act was

formed after which the documents were digitized and Contract signing in Central cadastre sent to accounting department and regional branches.

During the III quarter analytical work was implemented connected with signing of free use contracts with the communities in State Committee Real Estate Cadastre Head quarter.

In general contracts were signed with 165 communities. The total number of free use contracts is 235.

Hand over-acceptance of Assets In regard with 30.07.13 «Free use contract» signed between AWS CJSC and HGShN Ltd, 8 820 000 AMD asset was handed to HGShN Ltd.

According to rental contract and formed act, 12 101 700 AMD asset was handed to « Lori Water and Sewerage » CJSC on the base of rental contract. Hand-over acceptance act was implemented A number of acts about transfer of asset in the central office were formed. Hand-over acceptance act was implemented.

28 Technical Directorate 2.4.5 TRANSPORT Gas filling system. During the III quarter the transport facilities equipped with gas bottle systems and operating with natural gas have saved around AMD 3 000 000 /three million/ due to the differences of the natural and gas petrol pricesMaintenance system.

Kamazcesspoolage truck Hundai excavators during the work

Maintenance system: The transportation division has started purchasing process of necessary tires for transport vehicles.

VAZ 21214 Dong during the washing Feng cesspoolage truck

Transportation division of AWSC regularly organizes and implements repairing activities of those vehicles of regional branches in Yerevan, which have on-site repairing difficulties.

Technical Directorate 29 2.4.6 PROCUREMENT Table 20

N Procurement Amount AMD

1 Car services, petrol diesel and gas 108 146 319

2 Pipes, fittings, valves and other 257 730

3 Water chlorination 0

4 Office supply, IT and cellular phones 2 063 361

5 Safety devices 2 568 480

6 Equipment for works 2 520 000

7 Other works/ goods including 2 988 980 • furniture • stationery goods • investment programs • preparation of the IC program additional module • jalousie • cutting discs for the regions • survey works

8 Echmiatsin Training Center 36 150

9 Laboratories 1 178 550

10 Publications and TV broadcasting 5 761 230

11 WWTP works 1 942 300

TOTAL ALLOCATED 127 463 100

30 Technical Directorate 2.5. IT DEPARTMENT New computer servers have been procured with the funding from The Asian Devel- opment Bank in July, which will sig- nificantly modernize the use of the computer equipment in the system of Armwatersewerage CJSC.

Starting from August, power logging equip- having a detailed analysis of the power con- ment, which provides a possibility for on- sumption for each pump, which precludes line transmission of data, is being used in the situations, where pumps are operated in the pumping stations. The equipment allows an emergency condition.

The operation of the SCADA automatic con- system makes the control of the pumping sta- trol system for the pumping stations has start- tions fully automatic and precludes the emer- ed since September. The first pilot system has gency situations, as well as allows managing been installed in Solak pumping station. The the pumps online.

32 IT Department 3. WASTEWATER TREATMENT PLANTS AND WASTEWATER REMOVAL DIRECTORATE

3.1 Wastewater ...... 34

3.2 WWTPs and pumping stations ...... 36 3.1 WASTEWATER During the reporting period through cooperation of RBs and wastewater directorate, sewerage pipelines repairing and cleaning activities were implemented in Ijevan, and Ejmiatsin.

1. Sewerage pipeline of d=200 mm diameter passing through the area of hospital in Ije- van town, Tavush region has been clogged. As a result sewage came out from the manholes and overflowed the area causing anti-sanitary condition. With the help of special tool the identification of manholes hidden beneath asphalt was detected and the employees of Wastewater Directorate and Ijevan sector of North-West RB implemented cleaning and repairing activities. As a result the operation of sewerage network in the district was regulated.

Elimination of the accident

2. In the framework of the loan projects of AWSC, VIVAX METROTECH metal de- tector devices were procured and distributed to RBs. The devices were obtained for identification of invisible manholes in the areas supplied by the company. 3. To regulate sewerage network operation in Narekatsi, Isahakyan, Kanayan streets and in Posht district in Aparan, investigations of sewerage network were implemented in above mentioned areas as well as the level of construction work was calculated in order to improve sewerage system.

The process of manhole detection

During the reporting quarter 60.91 km of sewers and 240 manholes were cleaned, 47 (501.5 m) sewers and 40 manholes were repaired at the expenses of current maintenance as well as 1134 blockages were eliminated without additional investment. VIVAX METROTECH device

34 Wastewater Table 21. The lenght of cleaned sewerage pipelines /km

JULY AUGUST SEPTEMBER 3rd QUARTER 33.3 km 25.8 km 12.00 12.21 8.8 11.2 10.1 8.7 North-West km 8.3 km km km km km km Center-West 4.75 4.36 3.1 km km km South

* (detailed information check on Appendix list page 104)

Table 22. Number of repairs in wastewater collectors and elimination of clogges in manholes

JULY AUGUST SEPTEMBER 3rd QUARTER 833

North-West 545 Center-West 356 South 286 275 272 153 202 190 102 128 126

* (detailed information check on Appendix list page 104)

Table 23. Analysis of wastewater network

Regional branch Collector Sewerage Total Accident Cleaned Number of Cleaned km network km km unit/km network accidents sewer pipe- % line North-West 160.80 831.60 992.40 0.84 3.36 833.0 33.30

Center-West 67.50 414.00 481.50 0.74 5.36 356.0 25.80

South 100.80 562.50 663.30 0.82 1.84 545.0 12.21

Total 329.1 1 808.1 2 137.2 0.81 3.34 1 734.0 71.3

Wastewater 35 3.2 WWTPs AND PUMPING STATIONS 1. Because of the malfunction of d=200 mm diameter iron valves installed on pumping pipe of sewerage pumping station in Jermuk town, Vayots Dzor region, pumping units were not operating. In order to fix the problem, dismantling of valves was implemented and new d=200 mm diameter iron valves were installed by WWTPs and Pumping sta-

Broken and malfunctioned valves tion employees. 2. For washing the pressing units of Huber type device installed in WWTP of Gavar town, Gegharkuik region, which needs 24 hour water supply, 4 m3 water tanks were installed by WWTP and Pumping station employees. As a result screening and admin- The installation of new istrative buildings are provided with 24 hour valves water supply.

3. To ensure proper functioning of N5 Sewerage Pumping station of Sevan town, Gegharkunik region, the replacement of L=10 m damaged high voltage electric cable was implemented. 4 m3 installed tanks

Replacement of electric cable

4. Electrical meter placed in Jermuk sewerage pumping station was dismantled and replaced by double tariff meter which enables the calculation of consumed electricity during the night Double tariff meter placed in with low tariff. Jermuk sewerage pumping station Installation of roofing and electrical devices

36 Wastewater 5. Based on technical task conducted by WWTP, Sewerage pumping station and Wastewater directorate, construction works of N3 and N5 Sevan Sewerage pumping station aimed at preparation of roofings as well as transfer and installation of electrical devices out of the buildings.

Installation of roofing and electrical devices

Table 24. Volume of mechanically treated wastewater in WWTPs by month

Name July August September 3rd quarter (m3) (m3) (m3) (m3) «Gavar» WWTP 0 46 664 57 977 104 641 «Martuni» WWTP 193 617 236 048 157 012 586 677 «Vardenis» WWTP 204 959 219 723 215 835 640 517

Total 398 576 502 435 430 824 1 331 835

Table 25. Consumption of el.energy by month

Name July August September 3rd quarter (kW) (kW) (kW) (kW) «Gavar» WWTP 1 385 3 594 3 939 8 918 «Martuni» WWTP 1 749 1959 1 885 5 593 «Vardenis» WWTP 14 935 17 476 15 786 48 197

Total 18 069 23 029 21 610 62 708

Wastewater 37 Table 26. Volume of pumped wastewater from Sevan wastewater pumping stations to collectors

Name July August September 3rd quarter (kW) (kW) (kW) (kW) «Sevan» N3 p/s 18 541 17 782 17 037 53 360 «Sevan» N4 p/s 7 558 7 473 6 279 21 310 «Sevan» N5 p/s 8 307 10 693 8 396 27 396

Total 34 406 35 948 31 712 102 066

Table 27. Consumption of el.energy in Sevan waswastewater pumping station

Name July August September 3rd quarter (kW) (kW) (kW) (kW) «Sevan» N3 p/s 3 933 3 772 2 889 10 594 «Sevan» N4 p/s 1 606 1 590 1 640 4 836 «Sevan» N5 p/s 1 762 2 268 2 087 6 117

Total 7 301 7 630 6 616 21 547

38 Wastewater 4. ADMINISTRATIVE AND FINANCIAL DIRECTORATE

4.1 Finance and accounting...... 40

4.2 Cost control ...... 43 4.2.1 Cost Control inspection ...... 43 4.2.2 Control of machine-mechanism ...... 43

4.3 Legal and insurance ...... 44 4.1 FINANCE AND ACCOUNTING

Table 28. Subsidy from RA Government

Month Received amount Comments mln AMD January 64.93 0.20 salary 32.16 social security payment 26.86 VAT

February 269.93 40.46 salary 30.0 VAT 205.0 Electric Network of Armenia 27.25 other payments

March 314.93 38.64 salary 6.3 VAT 250.0 Electric Network of Armenia 19.98 other payments

April 277.24 36.33 salary 171.93 EBRD credit payment 10.00 VAT 24.15 other taxes 34.80 other payments

May 81.16 1.00 salary 80.18 other payments

June 81.16 35.53 salary 45.59 other payments

July 24.19 8.48 salary 12.50 income tax 3.32 other payments

August 80.04 49.31 salary 27.00 VAT 2.89 other payments

September 52.11 29.27 salary 22.80 VAT

TOTAL AMOUNT 1 245.69

40 Administrative & Financial Directorate

expenses Total 119 748 122 537 119 748 122 537 381 709 929 617 139 423,6 139 423,6 1 311 32

Total

70 70 5 165 5 165 9 619 4 384,7 4 384,7 837 854 847 47

payments

Other Other 70 70 9 619 5 165 5 165

4 384,7 4 384,7

350 991 360 611

credit of

Covering ------

Taxes

------264 736 264 736

Current expenses Current

tax

Income ------120 549 120 549

Electricity

------101 577 101 577

106 178 102 561 106 178 102 561 328 221 403 861 75 639 Payment. 119 480,9 119 480,9 Net salary WEST BRANCH – WEST REGION – WEST BRANCH REGION

SOUTH REGION BRANC REGION SOUTH

expenses Current NORTH CENTER 13 500 14 810 13 500 14 810 43 868 16 123 59 992 15 558,0 15 558,0

income Total

421 487 310 678 421 487 310 678 241 072

1 342 941 369 702,7 369 702,7 1 101 868

meters) water

activity (including sell of of sell (including activity

77 49 77 49 Received from other other from Received 11 1 11 1 238 7 585 7 823

Subsidy

------156 344 156 344

Table 29. Information concerning incomes and expenses of AWS CJCS in 3rd quarter

77 142 activity 421 410 369 591 421 410 310 629 310 629 369 591 Proceeds Proceeds 1 101 630 1 178 773 from main main from

Sisian H/O Artashat Abovyan TOTAL TOTAL TOTAL TOTAL Branches Total from from Total

3 thousand drams MAIN TOTAL MAIN 1 2 HEAD OFFICE N

Administrative & Financial Directorate 41

BANK 446.8 81 917.8 81 CASH 30.09.2013 82 364.6 IN CASH

40.0 Staff Salary Staff Salary

385.4 CASH CASH

345.4

Other Expenses

* 0

Bank Bank 0 99 139.0

Staff Salary Taxes Payment Payment Taxes CASH El. Consuption El. Current Expenses Centr. Procurement Credit Acquittant Income Tax Income Salary to Branches Salary

BANK *

7 1 410 080.4 2013 REPORT REPORT

DIAGRAM 1 – DIAGRAM – September

QUARTERLY July

Table 30. Cash floe CAHS FLOW 780.6 other Debtors Debtors other

From 780.6 CASH CASH

0 From Bank Bank From

77 142.7 77 * 0

Credi Debtors 16 16 1 101 630.9 org. Centr. Payment org. Centr. Payment Subsidy Subsidy 99 139.0 From Budget & other 156 344.0 From other (main activity ) ) activity (main From Bank Bank From From water From Branches meters sal able able BANK

sh Flow isn’t including in the T the in including isn’t Flow sh 51.6 BANK CASH 50 698.3 50 IN CASH Internal Ca Internal *

42 Administrative & Financial Directorate 4.2 COST CONTROL 4.2.1 COST CONTROL INSPECTION • During the III quarter of 2013 control and analysis has been done over the expenses per budget articles of the Company’s HO and RBs, accounting data has been compared with budget articles of expenses, appropriate analysis have been made and relevant conclusions and proposals submitted.

• Regular control and study over document circulation and finances necessary for capital repairing works made in RBs was exercised and corresponding conclusions were made.

• Analysis and visits were organized to Regional Branches for daily document circulation and comparison of Locator monitoring system database>

• Money transfers implemented by Regional Branches were analyzed and controlled as well as reports were prepared. • The procurement process of Head Office and RBs has been controlled based on the Compa- ny’s budget.

• Telecommunication (stationary and cellular), internet and Mobitowebe program maintenance and operation expenses have been controlled and analyzed per individual telephone numbers.

• Control and analyses of monthly statistic reports (Form 2, capital construction) submitted by the Head Office and Regional Branches have been implemented which were summarized and submitted to the National Statistical Service of the RA.

• A bulletin on monthly salaries submitted by the Regional Branches were summerized, analyzed and compared with the indicators forseen by the staff list and were presented to Ad- ministrative and Financial Director.

4.2.2 CONTROL OF MACHINE-MECHANISM • Daily control of the 182 transportation means and 42 machinery-mech- anisms through Locator monitoring system was exercised and weekly reports as well as monthly reports about target use, speed control were developed.

• Visits with the staff of Locator monitoring system were made to Compa- ny’s structural subdivisions to orga- nize technical maintenance, to seal GPSs installed on the vehicles of the Company and to install new GPSs.

Administrative & Financial Directorate 43 • Analysis was done in order to make Locator monitoring system more efficient.

4.3 LEGAL AND INSURANCE

1317 cases with 1200 cases with 22 288 609 AMD total number of total number of was repaid as a result of AMD 69 115 800 AMD 64 262 600 different actions of legal were submitted were satisfied character including to the court. by the court. previous pending cases.

During the reporting period AMD 213 409 was confiscated due to the legal actions initiated by the Department which was included in the collected amount constituting AMD 22 288 609.

The main directions of the Department activities were protection of Company’s legitimate interests in different court instances, coordination of the works of regional branch lawyers, as well as provision of legal consultancy to the management and structural subdivision, ensuring the legality of Company’s activities and the compliance of Company’s legal acts with the RA legislation, organization of company’s property insurance activities.

44 Administrative & Financial Directorate 5. HUMAN RESOURCE MANAGEMENT

5.1 Training & Development Center ...... 46

5.2 Technical safety and work security ...... 48 The report on the activities of Human resource department carried out during the 3rd quarter and work schedule for 2013 were developed and submitted due to defined order and deadline.

The internal disciplinary regulation of the company was reapproved by the General Director order with the new amendments based on 2nd part of the article 218 of the Labor Code as well as on the need to increase the company’s corporate values.

The HR and Q&E departments continued the revision and approval of sample forms of position passports of the company’s head office and regional branches employees.

60 sample forms of position passports were reviewed. The Human resource department by the General director order is currently carrying out the monitoring on working conditions, employee-employer relationship among the head office and branch staff. 500 employees participated in the monitoring.

The Human resource managemnt department is constantly encouraging the employees profes- sional development of their career growth. 5.1 TRAINING AND DEVELOPMENT CENTER During the third quarter of 2013 Training and Development Center organized trainings for Company’s management staff, for the head office and branches’ employees. Training on the last changes of 1C accounting software was organized for the employees of accounting division of the head office and regional branches. The trainings of English language cours- es organized for 27 management employees were accomplished. The trainings on “Effective Commu- nication Skills”, “Effective Telephone Communication Skills” and “Handling Customer Compliants”, were organized Training on “Clarifications on recent changes in 1C accounting software”

for the employees of customer service center.

Training for the Company’s managerial staff

46 Human Resource Management Department Table 31. List of the trainings organized during the third quarter of 2013

N Name of the trainings Subject of the training Number of Number participants of days

1 Trainings for head office and regional Clarifications on recent 11 1 branches accounting staff changes in 1C accounting software

2 Training for the Company’s manage- English language cours- 27 65 rial staff es

3 Trainings for the employees of Cus- Effective Communica- 5 4 tomer Service Center tion Skills and hnadling of customer complaints

Gender distribution of “Armenian Water and Sewerage” CJSC staff

71 % 29 %

Average number of the employees of “Armenian Water and Sewerage“ CJSC Head office and Regional Branches.

143 529 405 416

Head office North-West Center-West South

Human Resource Management Department 47 5.2 TECHNICAL SAFETY AND WORK SECURITY

The technical safety and work security were organized for the specialists responsible specialist continued the implementa- for the safe loading, transportation and un- tion of activities aimed at WS and TS loading of liquid chlorine containers and cor- risks estimation, mitigation and pre- responding certificates were presented. vention. The vehicle was replenished with corre- Inspection visits were done in “Lchashen” sponding PPMs for safe transportation of liq- C/S, the area of boreholes, “Hatsarat” and uid chlorine. “Gomadzor ”P/Ss, “Agarak” WTP, the area A contract between “Armenian Water and of “Setenets” sources, “Geghi” WTP and Sewerage” CJSC and NTSC SNCO was signed “Mukhuturyan” C/S of “South” R/B. Inspec- for the expertise on technical safety of the tion visits were also done in “Maqravan-2” vehicle of chlorine transportation which will P/S, “Golovino” WTP of “North-West” R/B be carried out in October of this year. and “Araratyan 1-2”, “Eznak”, “Arteamet” P/ In the framework of the cooperation with Ss of “Center-West” R/B as well“Sevan” and NTSC SNCO trainings were organized for the “Gavar” WWTPs. staff responsible for the safe operation of the The installation of fire extinguishers and la- lift ; technical conditions, expertise and safe beling activities of warning signs in wastewa- operation of the crane and as well as train- ter treatment plants have been carried out. ings for crane operators. The implementation of WS/TS require- Technical expertise for the safety of head of- ments by the operation staff, the hygienic fice and regional branches truck cranes were conditions of sanitary zones was checked. carried out as industrial dangerous objects After inspection visits necessary instructions with positive conclusion. were given for the dificency elimination. Analytical report on WS and TS have been developed based on the visits in HTSs of the Company and submitted to the Company’s Management. The first-aid kits of the administrative buildings and HTSs were enriched with medicines and other items for ensuring the safety norms of the employees.

Fire extinguishers, automatic system of fire alarms were installed in Central Archive for ensuring the safety norms. The fire extinguishers with low pressure manometer installed in administrative buildings, HTSs and in vehicles were also refilled. Technical safety certificates on the vehicles for chlorine transportation were developed for truck crane of “North-West” R/B. NTSC SNCO conducted an expertise of certificate and positive conclusion was given. Trainings

48 Human Resource Management Department 6. INVESTMENT PROGRAMS COORDINATION DIRECTORATE

6.1 World Bank loans...... 50

6.2 Asian Development Bank loans...... 53

6.3 European Bank for Reconstruction and Development...... 56 6.1 WORLD BANK LOANS Municipal water project funded by the World Bank

Contract. On 24 February 2012 the Financial means. 18.0 mln USD, from which Republic of Armenia and the Inter- IBRD loan – 15.0 mln USD, RA co-financing national Bank for reconstruction and – 3.0 mln USD. The Loan declared effective development (IBRD) signed the Loan on 23 June 2012. The Project completion date Agreement (Loan number 8129-AM) and on is 30 June 2015. the same date the Project Agreement was signed between the IBRD and “Armenian Water and Sewerage” CJSC for implementation of Municipal Water Project.

PHYSICAL IMPLEMENTATION OF WORKS Table 32. Physical implementation of works

Implemented works as of Volumes of Works acc.design Completed up to date 24.08.2013-30.09.2013

Construction /m/ /m/ /m/ N /m/

site /m/ /m/ /pcs/ /pcs/

/m/ /m/ /m/ /pcs/ Water House House network Water main Water main Distribution Distribution Distribution Distribution Distribution network network Water meter Water meter Water meter chambers chambers Water main meter chambers meter connections connections House connections

Package 1 1 Masis town 1000.0 15400.0 5900.0 600 1000.0 11840.0 1830.0 366 Ayntap 2 1400.0 14300.0 10800.0 1300 1400.0 12700.0 3850.0 770 village Hayanist 3 1000.0 9100.0 5600.0 640 1000.0 9150.0 2780.0 365 village Dashtavan 4 3800.0 1300.0 250 4400.0 1050.0 210 village Darbnik 5 5500.0 2000.0 300 village TOTAL 3400.0 48100.0 25600.0 3090 0.0 0.0 0.0 0 3400.0 38090.0 9510.0 1711 Package 2 Ashatarak 1 14100.0 10200 1100 town Ohanavan 2 2500.0 10200.0 3800 535 village 3 Karbi village 1800.0 4600.0 2000 250 Mughni 4 1900.0 8300.0 3000.0 360 village Sasunik 5 village with 10000.0 2400.0 285 Karin district TOTAL 6200.0 47200.0 21400.0 2530 0.0 0.0 0.0 0 0.0 0.0 0.0 0 Package 3

Aygeshat, Dasht, 1 Shahumyan, 2300.0 Norakert villages Etchmiadzin 2 30900.0 25200.0 2700 town Zvartnots 3 6300.0 4100.0 590 district TOTAL 2300.0 37200.0 29300.0 3290 0.0 0.0 0.0 0 0.0 0.0 0.0 0

50 Investment Programs Coordination Directorate Excavation of trench in Dashtavanvillage Excessive soil removal from construction site Ayntap village

Asphalt pavement after the restoration in Bridge pipeline in Hayanist town Masistown new district

Environemental essues In the reporting period the following activities on environmental issues were done:

• Supervision on environmental impact mitigation measures and safety in the frame of “Masis Town and nearby four villages” contract. • Checking up of construction sites restoration in Hayanist village due to the completion of construction activities, • Meetings with technical supervisors and Contractors of Masis town, Ayntap and Dashtavan to discuss all details and omissions during the implementation of environmental impact mitigation measures

Social and gender issues In the reporting period for implementation of “Project Beneficiaries Survey in Masis, Ashtarak and Echmiatsin Subprojects” the invitation letters for expression of interest were sent to inter- ested companies. The invitation letters were sent on 18-20 September with submission deadline of 2 October 2013. Evaluation of the proposal will be finalized till end of October and results will be submitted to the Bank. Table below is presented updated gender indicators for Masis, Ayntap, Hayanist and Dashta-

Investment Programs Coordination Directorate 51 van communities on quarterly basis. The data presented in the table can differ from PAD same indicators, taking into account that final list of communities were completed after the PAD preparation.

Table 33. NUA and NRA indicators

Piped households Number of people in urban Number of people in rural (customers) with water areas provided with access to areas provided with access connection that are NUA/NRA updated Subproject/ improved water sources to improved water sources benefiting from for reporting period Communities under the project/ NUA* under the project/ NRU* rehabilitation works undertaken by the male female total male female total project male female total Masis 8 933 10 115 19 048 5 393 6699 7586 14285 Ayntap 3 529 3 823 7 352 1 920 2646 2867 5513 Darbnik 414 523 937 225 Dashtavan 834 941 1 775 408 250 282 532 Hayanist 954 1092 2 046 386 954 1092 2046 Ashtarak 9 623 10 877 20 500 6 866 Carbi 836 964 1 800 334 Ohanavan 1 306 1 292 2 598 1 735 Agarak 959 827 1 886 193 Sasunik 1 612 1 941 3 553 591 Karin 146 Mughni 547 653 1200 363 Echmiadzin 2 6812 30 788 57 600 14 721 Aygeshat 1 021 1 024 2 045 337 Dasht 486 523 1 009 262 Shahumyan 936 984 1 920 429 Norakert 1 612 1 628 3 240 778

Restoration after the construction works in Safety sign and belt installation in Masis town Hayanist village

Detailed information of procurement plan see on page 60

52 Investment Programs Coordination Directorate 6.2. ASIAN DEVELOPMENT BANK Water supply and sanitation (sector) project - additional financing funded by the Asian development bank Contract. On 03 May 2012 the Republic of Financial means. 50 mln USD, from which Armenia and the Asian Development Bank ADB loan - 40.0 mln USD, RA co-financing- (ADB) signed the Loan Agreement on the 10.0 mln USD. The loan was declared effec- implementation of “Water Supply and Sani- tive on 14 September 2012. The Project com- tation (Sector) Project-Additional Financing. pletion date is 30 April 2017.

Table 34. Contracts sugned

Contract ref Contract description Signing date L2860-ICB-1-01/1 Improvement of water supply systems in Oshakan, 24-Jul-13 Voskevaz and Voskehat villages L2860-ICB-1-01/2 Improvement of water supply systems in Amberd, 24-Jul-13 Aygeshat, Dasht, Doghs, Lernamerdz and Aghavnatun villages L2860-ICB-1-01/3 Improvement of water supply systems in Musaler, Sha- 25-Jul-13 humyan, Poultry of Shahumyan, Ptghunk and Norakert villages L2860-ICB-1-02/1 Improvement of water supply systems in Vedi and Ararat 21-Aug-13 towns and Banavan GMF, Ararat,Vosketap villages L2860-ICB-1-02/2 Improvement of water supply systems in Masis, Burastan, Azatavan, Baghramyan, Berkanush, Dalar, Mrgavan, Sha- 4-Sep-13 humyan and Dimitrov villages L2860-ICB-1-02/3 Improvement of water supply systems in Aygezard, Ver- in Artashat, Mrganush, Byuravan, Nshavan, Hovtashen, 22-Aug-13 Mrgavet and reconstruction of Abovyan village external water main

Trenching in Mrganush village – Safety belt and bridge installation Araratsubproject during construction works

Trenching in Oshakan village - Ar- mavir subproject

Leveling after the construction works ADB environmental mission in the frame of Ararat subproject visit to construction site

Investment Programs Coordination Directorate 53

Table 35. Physical implementations of work

Implemented works as of 24.08.2013- Volumes of Works acc.design Completed up to date 30.09.2013

/m/

/m/ /pcs/ /pcs/

N Construction site

m/ /m/ /m/ /m/ /m/ /m/ / /pcs/ House House House network network chambers water main water main connections connections Distribution Distribution Distribution network Water meter Water meter Water meter chambers chambers water main connections

Package I

1 Oshakan village 20884.0 13550 1300 2639.0 640.0 2639.0 640.0

2 Noskevaz village 12014.0 8580 700 1563.0 270.0 1563.0 270.0

3 Voskehat village 3713.0 1350 104 1553.0 280.0 1553.0 280.0

Total 0.0 36611.0 23480.0 2104 0.0 5755.0 1190.0 0 0.0 5755.0 1190.0 0 Package II

1 Amberd village 6267.0 3655 329 2350.0 418.0 2350.0 418.0

2 Aygshat village 5381.0 3065 305 300.0 60.0 300.0 60.0

3 Dasht village 6260.0 2060 184 2720.0 306.0 2720.0 306.0

4 Doghs village 4377.0 2740 231 1600.0 170.0 1600.0 170.0

5 Lernamerdz village 130.0 2995.0 1265 100 2350.0 159.0 2350.0 159.0

6 Aghavnatun village 11650.0 7020 643 2500.0 584.0 2500.0 584.0

Total 130.0 36930.0 19805.0 1792 0.0 11820.0 1697.0 0 0.0 11820.0 1697.0 0 Package III

1 Musaler village 7655.0 580 400

2 Shahumyan village 5237.0 3905 360 4100.0 1070.0 4100.0 1070.0

3 Shahumyan P/P 2896.0 2330 170 2860.0 463.0 2860.0 463.0

4 Ptghunk village 7900.0 3205 285 6100.0 1084.0 6100.0 1084.0

5 Norakert village 11446.0 5625 465 2700.0 439.0 2700.0 439.0

Total 0.0 35134.0 15645.0 1680 0.0 15760.0 3056.0 0 0.0 15760.0 3056.0 0 Package II.1 1 Vedi town 12744.0 5750.0 557 4050.0 300.0 60 4050.0 300.0 60 2 Ararat town 5689.0 1060.0 103 600.0 600.0 3 GMF Banavan 4190.0 250.0 20 Ararat village 14142.0 13100.0 1300 Vosketap village 2100.0 9975.0 6960.0 640 2100.0 8521.0 1566.0 361 2100.0 8521.0 1566.0 361 TOTAL 2100.0 46740.0 27120.0 2620 2100.0 13171.0 1866.0 421 2100.0 13171.0 1866.0 421 Package II.2 1 Garni-Yeraskh 360.0 360.0 360.0 2 Garni GMF 260.0 260.0 260.0 Garni-Yeraskh 3 853.0 850.0 850.0 (Getazat area) 4 Masis village 3665.0 1880.0 188 770.0 770.0 5 Burastan village 5327.0 4275.0 420 6 Azatavan village 9897.0 5235.0 504 7 Baghramyan village 3250.0 3195.0 300 600.0 600.0 8 Berqanush village 5128.0 4045.0 387 2260.0 2260.0 9 Dalar village 1105.0 1500.0 150 10 Mrgavan village 2000.0 1725.0 165 11 Shahumyan village 10929.0 5600.0 551 895.0 895.0 12 Dimitrov village 11085.0 4730.0 443 TOTAL 1473.0 52386.0 32185.0 3108 1470.0 4525.0 0.0 0 1470.0 4525.0 0.0 0 Package II.3 Garni-Yeraskh 1 1160.0 1080.0 1080.0 (Mrganush area) 2 Aygezard village 5280.0 508 3 Verin Artashat village 6535.0 650 4 Mrganush village 2200.0 196 670.0 115.0 670.0 115.0 5 Byuravan village 2400.0 216 6 Nshavan village 3145.0 309 7 Hovtashen village 2640.0 348 700.0 700.0 8 Abovyan village 2590.0 250 1480.0 69.0 1480.0 69.0 9 Mrgavet village 920.0 70 TOTAL 1160.0 0.0 25710.0 2547 1080.0 2850.0 184.0 0 1080.0 2850.0 184.0 0

54 Investment Programs Coordination Directorate Environmental and social issues, field visits In the reporting period the following activities related environmental and social issues were done:

Initial Environmental Examination report/ IEE for Vayots Dzor, Syuniq and Tavush subprojects were developed by the Consultant with the support of AWSC environmental specialist. According to rapid assessment environmental checklist and ADB policy as well as based on IEE report Vayots Dzor, Syuniq and Tavush were categorized as a B category projects.

Public Awareness campaigns were finalized in the frame of Lori subproject and conducted in Metsavan, Sarchapet and Lernahovit communities. The main goal of the campaign was to in- form the population about the different components of the Project including nature protection, social, gender and resettlement issues.

LAR Due Diligence report has been developed for Tavush, Syuniq and Lori subprojects and submitted to the Bank.

In the reporting period 1st stage of sociological survey has been conducted in Tavush and Syuniq subprojects’ communities, Metsavan, Sarchapet and Lernahovit communities of Lori subprojects and Hrazdan and Qaghsi communities of Kotayk subprojects. Respective reports have been developed and submitted to the Bank.

On 10 September, 2013 an explanatory meeting on environmental impact mitigation measures in the frame of Ararat and Armavir subprojects has been organized and conducted by AWSC environmental and social impact specialist for Contractors and technical supervisors.

On September 12-13, 2013 Training on Environmental Safeguards was conducted for AWSC as well as environmental specialists of the Consultant’s team. The main goal of training was to explain SSEMP development and ADB requirements related to implementation and reporting of environmental impact mitigation measures.

Training for Contractors in Environmental safeguards t AWSC rainings for ADB projects environmental staff

Discussion with public in Hrazdan Aarhus center

Detailed information of procurement plan see on page 62

Investment Programs Coordination Directorate 55 6.3 EUROPEAN BANK FOR RECONSTRUCTION AND DEVELOPMENT “Armenian small municipalities water project” funded by Eorupean Bank for reconstruction and development / European Investment Bank / European union

Contract: On 14 July 2011 the Republic of Financial means: 26.04 mln EUR, from which Armenia and the European Bank for Recon- EBRD loan -6.5 mln EUR, EIB loan - 6.5 mln struction and Development (EBRD) signed EUR, NIF grant -7.6 mln EUR, other donors the Loan agreement (Operation number – 1.1 mln EUR, RA Co-financing- 4.34 mln 40718) and on the same date EBRD and “Ar- EUR. menian Water and Sewerage” CJSC signed The EBRD loan declared effective on 15 Oc- the Project Agreement for implementation tober 2012. The EIB loan is not declared ef- of “Armenian Small Municipalities Water fective yet. The Project completion date is 30 Project”. June 2015.

On 20 January 2011 the Republic of Arme- signed the Finance Contract (“EIB Co-financ- nia and European Union represented by the ing”) and on the same date EIB and “Arme- European Commission through the Neigh- nian Water and Sewerage” CJSC signed the borhood Investment Facility and “Armenian Project Agreement for implementation of Water and Sewerage” CJSC signed Financing same project. Agreement (“Grant-Co-Financing”) for the implementation of the same Project. Moreover, the Projects foreseen the contri- bution of the technical grants from other do- On 08 August 2012 the Republic of Arme- nor organizations. nia and the European Investment Bank (EIB)

Procurement procedures Table 36. Contracts signed

Contract ref Contract description Signing date

ASMWP-WWTP-2012-13 Design and Construction of Waste Water 08 August 2013 Treatment Plants in Dilijan and Jermuk

ASMWP-WORKS-2012-03 Rehabilitation of the Water Supply and 03 September 2013 Wastewater Networks in Dilijan town

ASMWP-WORKS-2012-04 Rehabilitation of the Water Supply Net- 18 September 2013 work in Tashir town

56 Investment Programs Coordination Directorate The signing of all other contracts in the frame of the Project is foreseen in the IV quarter 2013. Table 37.PHYSICAL Physical IMPLEMENTATION implementations OF WORKS of work

Volumes of Works acc.design Implemented works as of 24.08.2013-30.09.2013 Completed up to date

Water Distribut House Water Distribut House House Water N Construction site Water Sewerage Water meter Sewerage Water Distribution Sewerage ion connect meter ion conne connect meter main collector main chamb collector main network collector network ions chambers network ctions ions chambers /m/ /m/ /m/ ers /m/ /m/ /m/ /m/ /m/ /m/ /pcs/ /m/ /m/ /m/ /pcs/ /pcs/ 1 Byureghavan town 3130.0 6141.0 1042.0 137.0 3130.0 3130.0 5950.0 970.0 121.0 2 Abovyan town 664.0 13669.0 4522.0 657.0 664.0 13240.0 2300.0 1540.0 3 Sevan town 19850.0 5768.0 818.0 0.0 19850.0 2450.0 350.0 4 Kapan town 11864.0 5705.0 1013.0 130.0 268.0 5 Jermuk town 11803.0 6 Spitak town 5867.0 20629.0 10241.0 1235.0 Jrashen 7 8142.0 2023.0 285.0 community Akhtala 8 2286.0 6946.0 961.0 139.0 community 9 Tashir town 8003.0 29516.0 9177.0 1311.0 10 Artik town 3885.0 19932.0 8127.0 1161.0 11 Gavar town 27286.0 10411.0 1487.0 Sarukhan 12 10095.0 2604.0 372.0 community 13 Martuni town 25277.0 7616.0 1088.0 14 Dilijan town 3900.0 14965.0 2324.0 324.0 10343.0 600.0 2900.0 490.0 70.0 1500.0 15 Ijevan town 19309.0 33548.0 8988.0 1363.0 210.0 Azatamut 16 805.0 5825.0 378.0 54.0 1066.0 community 17 Chambarak town 2788.0 13678.0 3073.0 439.0 18 Dilijan WWTP 19 Jermuk WWTP TOTAL 62501.0 261204.0 78268.0 11000.0 23690.0 3130.0 0.0 0.0 0.0 0.0 4394.0 41940.0 6210.0 2081.0 1500.0 Environmental and social issues In the reporting period the following environmental and social work were done. Environmental impact mitigation measures included in the final version of EMPs have been presented to Contractors during the environmental trainings organized by AWSC environmental specialist. Environmental Management Plan/EMPs have been developed and submitted with the tender documents for the following projects:

Discussion in Jermuk school • Rehabilitation of the Water Supply Network in Tashir • Rehabilitation of the Water Network in Gavar and Saroukhan • Rehabilitation of the Water Supply Network in Martuni • Rehabilitation of the Water Supply Network in Spitak, Jrash- en and Akthala • Rehabilitation of the Water Supply Network in Artik • Rehabilitation of the Waste Water Network in Chambarak • Rehabilitation of the Water Supply Network in Ijevan and Azatamout. Public hearings in Kapan

Investment Programs Coordination Directorate 57 Environmental Impact Assessment/ EIA packages for “Rehabilitation of the Waste Water Net- work in Jermuk” and “Rehabilitation of the Water Supply Network in Kapan” subprojects have been developed. According to the RA legislation, detailed design of the mentioned packages should be submitted to the environmental expertise which is implemented by RA Ministry of Nature Protection. In Jermuk and Kapan there were organized public hearings with participa- tion of local communities, representatives of RA Ministry of Nature Protection, AWSC environmental specialist and Consultant team.

Construction of chlorination station in Byureghavan

DRR construction in Dilijan town

58 Investment Programs Coordination Directorate Stakeholders Engagement Plan report for the Project has been updated by the Consultant. Information on all internal and external meetings took place in 3rd quarter as well as detailed minutes of public hearings in Jermuk and Kapan have been incorporated in SEP.

Installation of fitting

House connection – Sevan town

Asphalt pavement after the construction Detailed information of procurement plan see on page 64 in Byureghavan

Investment Programs Coordination Directorate 59 Table 38. Armenian Water and Sewerage Company (AWSC) Municipal water project (LOAN8129). Procurement Plan. Revised as of 30 September, 2013

Bidding Procurement Identification Bidding Process Docs/RFP

Bid Approval Invitation /RFP Opening/RFP Total Estimated Submission Contr't Procurement No. Description Proc. category Cost US$ Review Method Number Method (million) Planned/ Planned/ Planned/ Actual Actual Actual

A AWSC Project Management Management Fixed Fee including VAT&Profit Tax (calculated till MC 1 4.86** 31 December 2013) and Incentive compensation

Operating cost OC 1 0.55**

Technical Audit of performance indicators for the 8th and 9th 1.1 contract years under Amendment No. 4 to Management CS 1 0.39 QCBS Prior 7-Aug-12 10-Aug-12 10-Sep-12 Contract (in compliance with MC till 31 December 2013) Armenian Water and Sewerage CJSC and Project Financial 1.2 Audit for the Years Ended/Ending on December 31, 2012, CS 1 0.28 LCS Prior 24-Oct-12 25-Oct-12 26-Nov-12 December 31, 2013 and December 31, 2014

1.3 Project Technical Audit (2012-2015) CS 1 0.04 LCS Prior Sep-13 Oct-13 Nov-13

Sub-Total for A Component 6.12 AWSC Investment, Institutional Improvements and B Special Equipment procurement Procurement of 19 500 sets of residential water meters class C, and 1 250 sets of residential electronic ultrasonic water meters 2.1 G 2 1.16 ICB Prior 5-Apr-13 8-Apr-13 22-May-13 with wireless M-Bus reading and 2 units of wireless M-Bus readers (2 Lots) 2.2 Installation of 28 automated systems W 1 0.42 NCB Prior 12-Jul-12 18-Jul-12 14-Sep-12 2.3 Procurement of water meter chambers (1000 sets) G 1 0.07 NCB Prior 29-Feb-12 8-May-12 11-Jun-12 2.4 Procurement of Cesspool Emptier (4 sets) G 1 0.45 ICB Prior 25-May-12 31-May-12 20-Jul-12

2.5 Procurement of 3 vehicles G 1 0.04 S Prior 28-Jun-12 3-Jul-12 25-Jul-12

Sub-Total for B Component 2.14

C Capital Investment in the WSS Design for reconstruction of water supply systems of Masis Town and nearby seven villages 1.1 CS 2 0.13** CQ Prior 31-Jan-12 2-Feb-11 16-Feb-12 Author supervision of water supply systems of Masis Town and nearby four villages

Design of Ashtarak, Etchmiadzin towns and nearby ten villages

1.2 Technical and Author Supervision for reconstruction of water CS 2 0.54 QCBS Prior 4-Jun-12 12-Jun-12 17-Jul-12 supply systems of Ashtarak, Etchmiadzin towns and nearby ten villages and Technical Supervision for reconstruction of water supply systems of Masis Town and nearby four villages

Reconstruction of water supply systems of Masis Town and 1.3 W 1 2.80 NCB Prior 14-Aug-12 14-Aug-12 13-Sep-12 nearby four villages

Reconstruction of water supply systems of Echmiatsin and 1.4 W 2 5.56 ICB Prior 16-Jul-13 18-Jul-13 29-Aug-13 Ashtarak Towns and nearby 8 villages, comprising of 2 lots

Project Beneficiaries Survey in Masis, Ashtarak and Echmiatsin 1.5 CS 1 0.03 CQ Prior 24-Jun-13 18-Sep-13 2-Oct-13 Subprojects

Sub-Total for C Component 9.06

SUB TOTAL 17.32

CONTIGENCY 0.63

FRONT-END FEE 0.04

EXCHANGE RATE 0.008

CONSTRUCTION PERMISSION 0.00

TOTAL: 18.00 * The amount presented in the table exclude VAT and Enterprise Profit Tax **The lines are subject to retroactive financing

60 Investment Programs Coordination Directorate Table 38. Armenian Water and Sewerage Company (AWSC) Municipal water project (LOAN8129). Procurement Plan. Revised as of 30 September, 2013

Bid Evaluation Contract Implementation Current Status

Sent Bid Evaluation/ Contract Contract Sent Approval Signing completion Combined Supplier/Contractor/Consult Contract price Paid amounts Actual Completion Report Contract No. Contract Price as signed ant equivalent to USD USD Dates and Notes Planned/ Planned/ Planned/ Planned/ Completion dates Actual Actual Actual as per signed contract

SAUR S.A.S* 17-Oct-11 EUR 2,410,000.00 4,860,000.00 3,130,990.97 Oct-13 in progress France

550,000.00 120,823.89 Jun-15 in progress

20-Feb-13 26-Feb-13 26-Feb-13 Rambøll Danmark A/S 3-3 EUR 299,423.00 392,244.00 232,482.79 Sep-14 in progress

7-Feb-13 15-Feb-13 15-Feb-13 SOS Audit Ltd 3-4 AMD 115,332,240.00 283,685.25 111,096.45 Oct-15 in progress

Nov-13 Dec-13 Dec-13 3-6 Jun-15

6,085,929.25 3,595,394.10

22-Jul-13 30-Sep-13 Oct-13 2-1 Mar-14

28-Nov-12 3-Dec-12 12-Dec-12 Redinet CJSC 1-1 AMD 113,520,697.50 279,621.40 119,124.33 12-Dec-13 in progress 20-Jun-12 26-Jun-12 7-Sep-12 Agat-777 LLC 2-4 AMD 29,000,000.00 70,384.93 71,211.08 6-Mar-13 5-Dec-12 25-Sep-12 22-Oct-12 26-Oct-12 Ashotsq LLC 2-5 USD 452,000.00 452,000.00 452,398.66 21-May-13 13-Apr-13

3-Aug-12 6-Aug-12 6-Sep-12 Global Motors CJSC 2-6 AMD 16,890,000.00 41,013.06 41,532.45 21-Oct-12 20-Sep-12

843,019.40 684,266.52

JV SCE, France-Jinj LLC, 21-May-12 3-1 AMD 48,093,392.20 120,598.29 117,976.87 16-Jul-12 2-Jul-12 Armenia 29-Feb-12 7-Mar-12 JV SCE, France-Jinj LLC, 17-Dec-12 3-1-1 AMD 2,531,231.20 6,214.05 2,060.24 8-Dec-14 in progress Armenia

CES Consulting Engineers 13-Dec-12 14-Dec-12 3-2-1 USD 272,484.00 272,484.00 272,484.00 12-Jun-13 7-Jun-13 Salzgitter GmbH

26-Nov-12 CES Consulting Engineers 13-Dec-12 14-Dec-12 3-2-2 USD 267,468.00 267,468.00 31,097.28 Mar-15 in progress Salzgitter GmbH

JV AIS LLC-Ararat 29-Sep-12 9-Oct-12 28-Nov-12 1-2 AMD 1,135,659,702.00 2,799,190.81 1,559,268.88 8-Dec-14 in progress Chanshin LLC

Oct-13 Oct-13 Oct-13 1-3 Mar-15

Oct-13 Oct-13 Oct-13 3-5 Jun-15

3,465,955.15 1,982,887.27

0.00

0.00 37,500.00

0.00 8,208.53

0.00 492.39

10,394,903.80 6,308,748.81

Investment Programs Coordination Directorate 61 Table 39. Armenian Water and Sewerage Closed Joint Stock Company Water Supply and Sanitation Sector Project - Additional Financing L2860-ARM (SF). Procurement Plan. Revised as of 30 September 2013

Procurement Identification Bidding Process

Cat'y Description Type Con't ADB Part Est'd GOA Part Est'd Total Project Procur Review Invitation Submission Nmb. Cost by Cost by Est'd Cost Method /RFP /BD Categories Categories (US$ '000) 1 2 3 4 5 6 7 8 9 10 11 Civil Works (Works and Goods for Works)/ 1. 30 000.00 7 900.00 37 900.00 Rehabilitation of Water Supply Systems (WSS) Lot-1: Improvement of water supply systems in Oshakan, 1,302.68 342.81 1,645.49 Voskevaz and Voskehat villages Lot-2: Improvement of water supply systems in Amberd, Aygeshat, Dasht, Doghs, Lernamerdz and Aghavnatun 966.01 254.21 1,220.22 1-01 W 3 ICB Prior 29/Apr/13 10/Jun/13 villages Lot-3: Improvement of water supply systems in Musaler, Shahumyan, Poultry of Shahumyan, Ptghunk and Norakert 1,089.15 286.62 1,375.76 villages Lot-1: Improvement of water supply systems in Vedi and 1,819.01 478.69 2,297.69 Ararat towns and Banavan GMF, Ararat,Vosketap villages Lot-2: Improvement of water supply systems in Masis, Burastan, Azatavan, Baghramyan, Berkanush, Dalar, 1,735.93 456.82 2,192.75 1-02 W 3 ICB Prior 24/May/13 9/Jun/13 Mrgavan, Shahumyan and Dimitrov villages Lot-3: Improvement of water supply systems in Aygezard, Verin Artashat, Mrganush, Byuravan, Nshavan, Hovtashen, 1,129.90 297.34 1,427.24 Mrgavet and reconstruction of Abovyan village external water main Lot-1: Improvement of water supply systems in Hrazdan 1,163.75 306.25 1,470.00 28/May/13 9/Jun/13 town and Qaghsi village 1-03 W 2 ICB Prior Lot-2: Improvement of Kotayk Region Settlements WSS 1,584.35 412.21 1,996.56

Lot-1: Improvement of water supply systems in Stepanavan 950.00 250.00 1,200.00 9/Aug/13 20/Sep/13 town and Mets Parni village Lot-2: Improvement water supply systems in Metsavan, 1-04 Sarchapet and Lernahovit villages and reconstruction of W 3 1,583.33 416.67 2,000.00 ICB Prior 26/Aug/13 7/Oct/13 Hovdra external water main Lot-3: Improvement of Lori Region Settlements WSS 1,871.73 492.56 2,364.29 1-05 Improvement of Tavush Region Settlements WSS W 2 2,058.33 541.67 2,600.00 NCB/ICB Prior 1-06 Improvement of Gegharkunik Region Settlements WSS W 3 4,750.00 1,250.00 6,000.00 NCB/ICB Prior 1-07 Improvement of Sjunik Region Settlements WSS W 2 2,454.17 645.83 3,100.00 NCB/ICB Prior 1-08 Improvement of Vayots Dzor Region Settlements WSS W 1 1,108.33 291.67 1,400.00 NCB/ICB Prior 1-09 Improvement of Shirak Region Settlements WSS W 2 2,375.00 625.00 3,000.00 NCB/ICB Prior 1-10 Improvement of Aragatsotn Region Settlements WSS W 2 2,058.33 541.67 2,600.00 NCB/ICB Prior 1-11 Construction Permissions W 0.00 10.00 10.00 Post 2. Goods 3 107.00 710.00 3 817.00 2-01 Procurement of 12 (twelve) units of Backhoe Loaders G 1 792.99 158.15 951.14 ICB Prior 13/Aug/12 24/Sep/12 Supply of 63 sets of Bulk Turbine Water Meters and 5 sets G 1 150.38 50.16 200.54 ICB Prior 18/Apr/13 30/May/13 of Bulk Electromagnetic Water Meters 2-02 Supply of 10 sets of Ultrasonic Clamp-On Flow Meters and G 1 89.06 19.08 108.14 ICB Prior 20/Aug/12 1/Oct/12 4 sets of Ferromagnetic Locators Supply of 71 sets of Float Valves G 1 183.33 36.67 220.00 ICB Prior 20/Aug/12 1/Oct/12 Supply of 100 km of Polyethylene PE-100 Pipes for Drinking G 1 334.32 66.86 401.19 ICB Prior 23/Aug/12 4/Oct/12 Water 2-03 Supply of 26.4 km of High Density Polyethylene Double G 1 394.26 78.85 473.11 ICB Prior 23/Aug/12 4/Oct/12 Wall Corrugated Sewer Pipes 2-04 Pumps and Control Panels G 1 540.00 174.90 714.90 ICB Prior 4/Jun/13 16/Jul/13 2-05 IT Equipment G 1 81.66 16.33 97.99 S Prior 13/Feb/13 27/Feb/13 2-06 Other minor goods G 3 16.00 4.00 19.99 S Post Procurement of 25000 sets of Residential High 2-07 G 1 525.00 105.00 630.00 ICB Prior 30/Oct/13 Accuracy&Quality Water Meters for NRW Reduction 3. Consulting Services 2,370.00 474.00 2,844.00 3A. Design and Supervision 2,200.00 440.00 2,640.00 Design and Construction Supervision of Civil Works and 3A. CS 1 2 190.00 438.00 2,628.00 QCBS Prior 1/Jun/12 19/Jul/12 Public Awareness Campaign 3A-01 Legal Consultant - Lawyer IC 1 10.00 2.00 12.00 IC Prior 3B. Project Technical and Financial Audits 170.00 34.00 204.00 3B. Project Technical and Financial Audits CS 1 170.00 34.00 204.00 SSS Prior 30/Nov/13 Incremental Costs - 4. 1,180.00 236.00 1,416.00 Project Management and Operating costs Incremental Costs - 4-01 IC 12 1,101.00 215.00 1,316.00 DC Post Project Management and Operating costs Civil Works for Minor Rehabilitation of 5th floor of AWSC's 4-02 S 1 79.00 21.00 100.00 S Prior 10/Oct/13 Administrative Office 5 Interest Charge I 1 100.00 0.00 1 100.00 6 Unallocated U 2 243.00 680.00 2 923.01 TOTAL: 40 000.00 10 000.00 50 000.00 Percentage: 100.00% 100.00% Prepared by: AWSC, ADB WSSP-AF Project Manager E. Chil-Akopyan 1-Oct-13 62 Investment Programs Coordination Directorate Table 39. Armenian Water and Sewerage Closed Joint Stock Company Water Supply and Sanitation Sector Project - Additional Financing L2860-ARM (SF). Procurement Plan. Revised as of 30 September 2013

Contract Signing Contract Implementation Current Status

Contract Signing Supplier/ Contractor Contr. Contract Price as signed Actual Paid Contr. Completion Notes Planed Actual No. (AMD) (US$ '000) Price Planed Actual (US$ '000) 12 13 14 15 16 17 18 19 20 21

10 159.15 2 112.33

Nov-14 May-13 24/Jul/13 Artashatshin LLC 1-01/1 AMD 675,192,642.00 1,645.49 329.10 Nov-14 JV of HB Construction May-13 24/Jul/13 1-01/2 AMD 501,094,473.00 1,220.22 320.76 LLC-Parex-Gaz LLC Nov-14 Consortium of Artezai May-13 25/Jul/13 1-01/3 AMD 564,970,774.00 1,375.76 275.15 LLC-Sanloret LLC

Consortium of Ararat- Dec-14 May-13 21/Aug/13 Chanshin LLC-Artezia 1-02/1 AMD 933,483,530.00 2,297.69 459.64 LLC Jan-15 Consortium AIS LLC - May-13 4/Sep/13 1-02/2 AMD 899,881,700.00 2,192.75 441.41 SHMSH OJSC Dec-14 JV of Eghvardshin May-13 22/Aug/13 1-02/3 AMD 579,601,865.00 1,427.24 285.55 OJSC- Doroghnik LLC

Nov-14 Jul-13 1-03/1 0.00 Jan-15 Jul-13 1-03/2 0.00 Jan-15 Jul-13 1-04/1 0.00

Jul-13 1-04/2 0.00

Jul-13 1-04/3 0.00 Oct-13 1-05 0.00 Feb-15 Oct-13 1-06 0.00 Feb-15 Jul-14 1-07 0.00 Nov-15 Jul-14 1-08 0.00 Nov-15 Jul-14 1-09 0.00 Nov-15 Dec-13 1-10 0.00 Apr-15 Apr-13 1-11 0.72 Aug-15 2,274.00 2,053.57 Oct-12 28/Dec/12 Four Directions LLC 2-01 EUR 732,000.00 965.36 951.14 28.06.13

Oct-12 2-02/1 0.00 01.12.13

Oct-12 10/Apr/13 SEBA DYNATRONIC 2-02/2 USD 89,056.00 117.55 108.14 08.08.13

Oct-12 12/Apr/13 Ashotsq LLC 2-02/3 USD 220,000.00 220.00 22.00 10.08.13

Oct-12 4/Dec/12 Shahart LLC 2-03/1 AMD 152,166,400.00 401.19 401.19 04.06.13

Oct-12 4/Dec/12 Shahart LLC 2-03/2 AMD 191,447,920.00 472.77 473.11 04.06.13

Oct-12 2-04 0.00 01.02.14 Nov-12 8/Apr/13 Doxx Computer LLC 2-05 AMD 40,650,000.00 97.13 97.99 06.08.13 2-06 0.00 30.12.16

2,592.44 645.41 2,592.44 645.41 HGSN LLC - JINJ LLC Jan-13 26.12.12 3A-01 AMD 1,045,092,000.00 2,592.44 645.41 30.12.16 JV Apr-13 0.00 01.04.17 0 0 Mar-13 3B-01 01.04.17

0 144.12

Oct-12 Jan-13 144.12 01.04.17

Frb-13 0.00 01.02.14

16.28

15 025.59 4 971.70 Proj. Impl. Index PCD 31 Dec 2016 30.05% 9.94% 20.00 LCD 30 June 2017

Investment Programs Coordination Directorate 63 Table 40. Armenian Water and Sewerage CJSC Armenian Small Municipalities Water Project Procurement Plan. Revised as of 30 September 2013

Procurement Identification

N Description type value value review number with co- Contract EIB loan Category Post/prior financing) financing) NIF Grant Estimated Estimated without co- without EBRD LoanEBRD (mln EURO (mln EURO Procurement Procurement

Rehabilitation of the Water Supply 1 Network in Byureghavan and W 1 1,356,000.00 1,130,000.00 367,250.00 367,250.00 395,500.00 ICB Prior Abovyan

Rehabilitation of the Water Supply 2 W 1 1,173,000.00 977,500.00 317,687.50 317,687.50 342,125.00 ICB Prior Network in Sevan Rehabilitation of the Water Supply 3 and Waste Water Networks in W 1 2,412,740.00 2,010,616.67 653,450.42 653,450.42 703,715.83 ICB Prior Dilijan Rehabilitation of the Water Supply 4 W 1 1,462,610.00 1,218,841.67 396,123.54 396,123.54 426,594.58 ICB Prior Network in Tashir

Rehabilitation of the Water Network 5 W 1 1,454,466.00 1,212,055.00 393,917.88 393,917.88 424,219.25 ICB Prior in Gavar and Saroukhan

Rehabilitation of the Water Supply 6 W 1 984,784.00 820,653.33 266,712.33 266,712.33 287,228.67 ICB Prior Network in Martuni Rehabilitation of the Waste Water 7 W 1 768,792.00 640,660.00 208,214.50 208,214.50 224,231.00 ICB Prior Network in Chambarak Rehabilitation of the Water Supply 8 Network in Spitak, Jrashen and W 1 1,936,278.00 1,613,565.00 524,408.63 524,408.63 564,747.75 ICB Prior Akthala Rehabilitation of the Water Supply 9 W 1 2,800,067.00 2,333,389.17 758,351.48 758,351.48 816,686.21 ICB Prior Network in Kapan Rehabilitation of the Water Supply 10 W 1 1,375,197.00 1,145,997.50 372,449.19 372,449.19 401,099.13 ICB Prior Network in Artik Rehabilitation of the Waste Water 11 W 1 1,332,716.00 1,110,596.67 360,943.92 360,943.92 388,708.83 ICB Prior Network in Jermuk Rehabilitation of the Water Supply 12 W 1 2,972,580.00 2,477,150.00 805,073.75 805,073.75 867,002.50 ICB Prior Network in Ijevan and Azatamout

Design & construction of WWTPs 13 W 1 2,861,134.00 2,384,278.33 774,890.46 774,890.46 834,497.42 ICB Prior in Dilijan and Jermuk

FRONT END FEE 180,000.00 65,000.00 65,000.00 50,000.00

Contingency 744,696.67 235,526.42 235,526.42 273,643.83 TOTAL 22,890,364.00 20,000,000.00 6,500,000.00 6,500,000.00 7,000,000.00

64 Investment Programs Coordination Directorate

PP_EBRD_IIIQ 2013 Table 40. Armenian Water and Sewerage CJSC Armenian Small Municipalities Water Project Procurement Plan. Revised as of 30 September 2013

Procurement Process Contract Implementation Current situation Tender Approval of Actual Announceme Tender Opening Contract Contract TD Actually paid, completion nt Contract Contract amount, without amount, RA completion date Contractor Contract Ref. RA cofinancing and notes on signing date RA cofinancing (EUR) cofinancing as per signed Actual/ Actual/ inclusive (EUR) signed Actual/ Planned inclusive (EUR) Contract Planned Planned contracts

Ararat-Chanshin 26.01.2013 29.01.2013 18.03.2013 29/Apr/13 ASMWP-Works-2012-01 1,105,667.00 1,326,800.40 720,372.21 04.03.2014 in progress LLC

SHMSH-23 12.02.2013 12.02.2013 02.04.2013 26/Apr/13 ASMWP-Works-2012-02 1,140,683.41 1,368,820.09 863,409.75 25.01.2014 in progress OJSC

SHMSH-23 20.05.2013 20.05.2013 04.07.2013 3/Sep/13 ASMWP-Works-2013-03 1,908,173.66 2,289,808.39 381,635.00 13.09.2014 in progress OJSC

03.06.2013 03.06.2013 18.07.2013 SADE CGTH 18/Sep/13 ASMWP-Works-2013-04 1,157,526.48 1,389,031.78 231,505.00 28.09.2014 in progress

26.07.2013 29.07.2013 12.09.2013 ASMWP-Works-2013-05

10.07.2013 10.07.2013 16.08.2013 ASMWP-Works-2013-06

30.07.2013 31.07.2013 16.09.2013 ASMWP-Works-2013-07

08.08.2013 09.08.2013 25.09.2013 ASMWP-Works-2013-08

09.08.2013 12.08.2013 26.09.2013 ASMWP-Works-2013-09

10.07.2013 10.07.2013 16.08.2013 ASMWP-Works-2013-10

03.09.2013 04.09.2013 18.10.2013 ASMWP-Works-2013-11

08.08.2013 09.08.2013 25.09.2013 ASMWP-Works-2013-12

Arpa-Sevan- 25.02.2013 25.02.2013 17.04.2013 Kunst 8/Aug/13 ASMWP-WWTP-2012-13 1,999,205.00 2,399,046.00 399,841.00 8/Aug/14 in progress consortium 65,000.00

7,311,255.55 8,773,506.66 2,661,762.96

Investment Programs Coordination Directorate 65

PP_EBRD_IIIQ 2013 7. QUALITY AND ENVIRONMENT DEPARTMENT The regulation of functions and position pass- cussions on ensuring the technical safety ports of the employees of Commercial and requirements during the elimination of Technical Directorates structural divisions breakdowns in W&W systems were or- were reviewed together with Human re- ganized together with the operational source department based on the clause 4.2.1 staff of Sisian and Goris sectors. of ISO/PAS 9001-2009 standards. QSE risk assessment was carried out The instructions on maintenance and oper- in “Golovino” and “Agarak” WTPs, ation of new equipments operating with hy- “Maqravan-2”, “Lcashen”, “Hatsarat”, “Go- pochlorite tablets were developed together madzor”, “Eznak”, P/Ss. At the same time with Quality & Environment and Production the principles of QSE risk assessment, safe departments. and high quality work organization were presented to operating staff. The draft of the project on fighting against illegal connections in W&W systems were developed together with Commercial director, Head of Distribution department and Tech- nical supervisor and presented to the management’s consideration.

The policy of Quality were reviewed and presented to the Company’s management staff according to the clause 5.3 of ISO/PAS 9001-2009 standards.

The department participated in the project revision of ISO/PAS 17007, ISO/PAS 17040 and ISO/IEC Guidlines 60:2004 of national standards. The labeling and security risk warning signs activities of equipments and devices of “Aga- rak” WTP, wastewater pumping stations of Sevan and Gavar towns were carried out together with the Company’s safety specialist in parallel with the accomplished works. Dis-

Quality & Environment Department 67 8. PUBLIC RELATIONS DEPARTMENT

8.1 Management meetings...... 69

8.2 External relations...... 69

8.3 Public relations programs ...... 70 8.1 MANAGEMENT MEETINGS On September 17th, 2013 AWSC General Director met with the management staff of the company. Main topic of the meeting was the review of summer activities and planning of upcoming months.

Mr. Lorin presented the main priorities of end of the year activities and presented objectives of 2014. The management staff allocated time to discuss commercial tasks of branches and sectors. The participants of the meeting also discussed the specifics of investment projects and regional inquires.

Management Meeting 8.2 EXTERNAL RELATIONS In August 2013, the Trade Union of AWSC organized the annual summer camp for the children of company employees. Around 60 children, ages 7-12, spent two weeks in the beautiful nature of Gugark, Lori region. The

Children during the musical/sport performance

camp program was full of interactive activities, sports games and musical performances. Each year the company management visits the camp children. AWSC Management visiting the camp

The Technical and Exploitation Supervi- was broadcasted on Armenian Second TV sor, together with the head of Trade Union Channel. This kind of activities fulfills chil- and other staff members visited the children dren’s summertime and boosts their creative at the camp. Children welcomed the guests and sport talents. from the AWSC Head Office with musical performance and sports activities. The day

Public Relations Department 69 8.3 PUBLIC RELATIONS PROGRAMS On September 15th, 2013 AWSC PR de- the withdraw which was live broadcasted on partment organized the 18th drawing of the Armenian Second TV Chanel. With the lots for the regularly paying custom- help of a special computer program, on coin- ers who follow the new criteria of the cidental basis, Ms. Fourre chose the winners withdraw. According to the criteria the customers had to send their water meter data to 8171 SMS number or via regis- tering it at the AWSC website.

AWSC General Director, the Commercial Director, head of PR department and Clo- tilde Fourre, an intern of SAUR took part in

of the 18th drawing of lots. Five customers were chosen from AWSC service area and were awarded with 150.000 AMD during an awarding ceremony that took place at AWSC head office.

Awards giving ceremony at AWSC head office

70 Public Relations Department

QUARTERLY REPORT

9. AMENDMENT # 4 TO MC

9.1 Management contractor additional staff...... 72

9.2 Performance indicators...... 72

9.3 Project investment plan ...... 75

9.4 Total Management Plan implementation...... 75 9.1 MANAGEMENT CONTRACTOR ADDITIONAL STAFF

In accordance with article 8 of amendment #4 of management contract a full time expa- triate “Total Management Plan Development and Technical Coordination Expert ” is on duty since January the 1st, 2012.

His profile and key responsibilities are match- ing with annex 5 of amendement #4 of management contract

9.2 PERFORMANCE INDICATORS Improvement of the Company activity by the contractor will be assessed by the following performance indicators and connected target values.

SERVICE DURATION INDICATORS Table 41. Table for service duration regarding the 3 group of cities & rural communities specified in Amendment #4 is the following

Customers number Average daily supply Year 2012 target on September 2013 September 2013 average daily supply

1 2 3 4 1st group of cities (11)

Sisian 4 724 24,00 Agarak 1 401 24,00 Jermuk 2 406 24,00 Vardenis 4 354 24,00 Vayq 1 856 24,00 Yeghegnadzor 3 069 24,00 Dilijan 5 984 18,58 Goris 6 203 24,00 Kapan 13 870 22,63 Martuni 3 299 22,45 Charentsavan 8 421 21,69

Total 1st group of cities 55 587 22,63 22,1

72 Amandment #4 to MC Customers number Average daily supply Year 2012 target on September 2013 September 2013 average daily supply

1 2 3 4 2nd group of cities (14)

Tsaghkadzor 723 16,87 Masis 5 418 17,90 Meghri 1 603 24,00 Spitak 4 719 15,84 Aparan 2 006 14,06 Artik 6 444 16,21 Gavar 6 948 16,97 Echmiadzin 14 767 18,78 Alaverdi 6 424 12,17 Stepanavan 4 994 18,39 Artashat 7 564 17,42 Sevan 6 834 12,29 Abovyan 16 583 14,86 Talin 1 722 12,00

Total 2nd group of cities 86 749 16,18 12,2

3rd group of cities (11)

Buyreghavan 3 201 10,28 Tashir 3 482 9,05 Ashtarak 6 900 10,47 Ijevan 5 553 7,78 Vedi 2 913 9,69 Hrazdan 15 636 14,56 Ararat 4 530 5,87 Chambarak 1 127 5,48 Berd 2 577 7,16 Akhtala 950 18,00 Noyemberyan 1 741 8,42 Total 3rd group of cities 48 610 10,67 8,3 North West Region 14 673 14 673 Center East Region 55 693 55 693 South Region 14 013 14 013 Rural communities 84 379 84 379 13,7

AWSC perimeter average 275 325 275 325 14,0

Amandment # 4 to MC 73 Table 42. Financial performance indicator

April May June 3rd quarter Target 2013

Collected revenues, 396 393 391 1 180 mln. AMD

Cumulative revenues 2013, mln. AMD 2 450 2 843 3 234 3 234 4 350

Waterlosses indicators

• chedule for installation of production flow meters has been sent to Water Committee. 18 water meters -.14 through AWSC means (10 in Vardenis perimeter) -4 through 2013 work projects. • Non revenue water (= (Produced water – billed water) / Produced water) follow up:

Table 43 July August September 3rd quarter Target 2013

Produced water 13 600 13 700 13 590 40 890 thousand m3

Billed water 3 226 3 146 2 912 9 284 thousand m3

Losses % 76,3% 77,0% 78,6% 77,3% 75%

Table 44. Water quality indicators Bacteriological test 3rd quarter Planned 214 Water supply undertaking Done 210 Planned 1 434 Done Entry of distribution network 1 303 Violations number 12 Planned 1 202 Water distribution system Done 1 193 Violations number 15 Planned Test implementation results 2 850 Implemented tests 2 706 Implementation rate 94,9% Tests done on distributed wa- 2 496 Tests results compliancy ter with sanitary norms Violations number 27 Violatons rate 98,9%

74 Amandment #4 to MC 9.3 PROJECT INVESTMENT PLAN Project advancements are detailed in specific chapter of this quarterly report.

We just want to notice that for “Procurement of 19500 sets of residential water meters class C, Lot-1: ICB No: MWP-B2.1/2-1” tender launch during first semester of 2012 had to be canceled because selected bidder was not with WB experience guidelines.

As we wanted to speed the process of the new process, we decided in accordance with WB, to launch a WB shopping for the fisrt 5 000 domestic water meters (R=160) with ligther procedure. This option also failed in March 2013 and at this time no water meter has been selected.

Finally, WB international tender for whole 19 500 domestic water meters (R=160) with usual procedure has been launched again during 2013 second quarter and isn’t still finalized.

Anyway, this setback will not allow AWSC to expect reduction of losses where these water meters will be install before end of 2014.

9.4 TOTAL MANAGEMENT PLAN IMPLEMENTION This is the first time that such Total Management Plan is required in a management contract. So, in agreement with the Water Committee & the World Bank representatives we decided to be very close during its implementation to ensure the final result will satisfy each stakeholder.

According WB TMP consultant David STIGGERS, draft TMP schedule has been updated on 11th of June 2013. The new updated schedule is the following:

Amandment # 4 to MC 75 Table 45 Production timetable for Draft AWSC Total Management Plan (TMP)

Advancement on Year 2013

01/06/2013 January February March April May June July August September October November December TMP inception meeting 100% TMP draft framework 100% TMP Introduction 80% Level of services

● LoS for drinking water :

Duration of daily water supply

Water quality

● Los for waste water :

Collection rate

Pollution load Current planned level of services 100% Costs & perfomance linkages 100% Proposed priorities (2020) 100% Proposed long term objectives (2030) 100% Scenarios preparation 100% Document preparation 100% Asset Management Existing AWSC database 90% Draft database for planning 90% Final draft data base for final model 90% Current asset management 80% Asset management objectives 100% ● Maintenance policy

● Professionnal softwares(Asset, GIS, SCADA, Water quality …) ● HR policy

● Network sectorization framework ● ……..

Scenarios for investments (tools) 100% Document preparation 100% Options analysis First draft of options / scenarios 100% Options revision 100% Finalization 50% Document preparation 50% Financial model Draft model 100% Test 50% Final model 0% Document preparation 0% Financial forecasting Actual funding conditions 100% Current financial conditions 100% Investment options 100% Financial forecast of AWSC (options) 100% Tariff modeling 100% 5 years investment /TMP program 100% Document preparation 50% Recommendations for TMP amd long term funding strategy Funding needs / scenarios 10% System revenue and tariff level 10% Proposed funding approach for suggested scenarios 10% Document preparation 0% Review and Completion

Interim Review Meeting

Final Review Meetng

Document Completion

Implementation part

Milestones

Document preparation First edit Second edit Finalazation

76 Amandment #4 to MC 10. INDICATORS Table 46

N indicators Unit Base years

1 2 3 4 1 Weighted average number of daily hours of drinking water service hours/day 6.04 2 % of individual subscribers billed on the basis of metered consumption % 40.24 3 Weighted average water bacteriological safety compliance % 93.8 4 Company working ratio % 194.9 5 % of cities with minimal daily hours of services % 68.05 6 % of block apartment buildings with individual or common block meter % 38.6 7 % of block apartment buildings under contractual agreement with the company % Drams/mo 8 Revenue collected on domestic subscribers per registered inhabitant nth 166 9 Collection ratio (excluding budget organizations) % 47.9 10 % of subscriber with more than 4 months debt % 79.5 Liters/cap/ 11 Average domestic metered consumption per metered registered inhabitant day 81 12 Average price of m3 metered and billed to domestic subscribers Drams/m3 100.41 Growth of the total collected revenue (excluding budget organization) from base 13 Drams - % year 114568 14 Ratio of water volume billed on the basis of metering to the total metered and % normative billed volume 25 15 Average daily production per equivalent registered inhabitant at water catchments Liters/cap/ levels day 668 Liters/cap/ 16 Average daily supply to distribution reservoir per equivalent registered inhabitant day 17 Ratio of metered final consumption (m3) to water production at water catchments % levels 6.8 18 Working ratio for branches with gravity systems % 89.7 19 Working ratio for branches with pumping stations or treatment plants % 223.27 20 Electricity cost as % of revenue collected in systems with pumping or treatment % plants 72.6 21 Amount of chlorine effectively used per equivalent inhabitant per year g/cap/year 22 Total staff per 1000 individual subscribers u 9.45 23 Staff and assignment contractors total costs as % of collected revenue % 70.2 24 Electricity consumption kwh/m3 0.43 25 % of water disinfected % 60.9

78 Indicators Average Average Average Average Average Average Average Average 2013 3rd 2005 2006 2007 2008 2009 2010 2011 2012 quarter

5 6 7 8 9 10 11 12 13 7.39 9.62 10.98 12.10 13.0 14.0 15.0 16.0 16.09 56.0 60.1 65.2 69.3 76.2 78.3 80.9 82.3 82.79 93.8 93.9 96.2 96.6 98.6 98.2 98.5 98.4 98.92 176.4 138.8 133.8 133.7 106.6 102.4 106.7 104.1 103.80 74.1 80.1 83.9 85.6 80.7 88.6 94.0 94.3 97.32 56.3 61.6 67.5 70.6 76.8 79.9 82.1 83.1 83.76

181 242 250 286 396 446 484 515 583.29 36.2 62.6 72.3 75.9 83.5 89.7 95.4 94.7 90.16 75.1 76.7 77.8 79.5 78.1 48.9 29.4 23.3 22.66 71 75 78 87 87 91 100 108 130.10

126.80 140.00 140.00 140.00 159.50 179.98 179.98 179.98 179.78

16.2 46.9 54.8 72.6 119.5 146.2 160.7 175.4 210.44

26.0 47.3 56.2 59.1 64.5 77.8 85.9 89.9 90.72

759 754 790 827 792 742 693 692 685.33

6.4 7.8 8.1 8.5 9.4 11.6 14.0 17.7 20.83 121.0 97.5 94.5 85.2 65.9 58.0 59.6 54.4 50.51 196.8 155.2 148.9 147.2 115.5 105.0 111.6 107.1 109.18 63.1 42.6 39.7 39.2 30.8 25.7 23.6 22.1 25.00

8.34 7.15 6.87 6.85 6.9 6.3 5.8 5.4 5.39 68.9 61.9 61.4 62.2 51.1 49.4 50.9 47.8 43.91 0.38 0.31 0.30 0.29 0.25 0.23 0.24 0.24 0.23 67.8 80.0 90.3 91.2 82.6 78.8 88.2 92.0 86.21

Indicators 79 Chart 1 /¸Ç³·ñ³Ù 1 INDICATOR 1

WEIGHTED AVERAGE NUMBER OF DAILY HOURS OF DRINKING WATER SERVICE æñ³Ù³ï³Ï³ñ³ñÙ³Ý ÙÇçÇÝ ïևáÕáõÃÛáõÝÁ ûñí³ ÁÝÃ³óùáõÙ

24.00

AWSC/ ÐæÎÀ

20.00

16.00 16.00 16.09 15.02 16.00 16.00 North-West Region/ 14.03 ÐÛáõëÇë-²ñ¨Ùáõïù 13.01 î³ñ³Í³ßñç³Ý 12.10 12.00

10.98 Center-West Region/ ñ³ñÙ³Ý Å³Ù»ñÇ ï¨áÕáõÃÛáõÝÁ Å³Ù»ñÇ ñ³ñÙ³Ý of hours of supplies of hours water r r ³ ³ 9. 62 Î»ÝïñáÝ-²ñ¨Ùáõïù 8.00 î³ñ³Í³ßñç³Ý Numbe 7.39

æñ³Ù³ï³Ï 6.04 4.00 South Region/ Ð³ñ³í î³ñ³Í³ßñç³Ý

0.00 Average Average Average Average Average Average Average Average Average march13 June13 September 2004 2005 2006 2007 2008 2009 2010 2011 2012 Ø³ñï 13 ÐáõÝÇë 13 13 ê»åï»Ùμ»ñ 13 Months ³ÙÇëÝ»ñ

1 Nb of hours of daily supplies 1 Chart1

INDICATOR 2 Chart 2 / ¸Ç³·ñ³Ù 2

% OF INDIVIDUAL SUBSCRIBERS BILLED ON THE BASIS OF METRED CONSUMPTION æñ³ã³փ»ñ áõÝ»óáÕ µ³Å³Ýáñ¹Ý»ñÇ %-Á

90.0% 82.3% 82.5% 82.5% 82.2% 82.7% AWSC/ ÐæÎ 77.2% 80.0% 73.9%

70.0% 64.6% North West Region 62.5% ÐÛáõëÇë ³ñ¨ÙïÛ³Ý 57.3% ï³ñ³Í³ßñç³Ý 60.0%

% 53.6%

50.0% Center West Region Î»ÝïñáÝÎ»Ý Ý ³ñ¨ÙïÛ³ÝÙÝ ï³ñ³Í³ßñç³Ý 40.0% 39.9%

30.0% South Region Ð³ñ³í³ÛÇÝ ï³ñ³Í³ßñç³Ý

20.0% Base year / December 05 December 06 December 07 December 08 December 09 December 10 December 11 December 12 March 13 June 13 September 13 ÐÇÙÝ³Ï³Ý ¸»Ïï»Ùμ»ñ ¸»Ïï»Ùμ»ñ ¸»Ïï»Ùμ»ñ ¸»Ïï»Ùμ»ñ ¸»Ïï»Ùμ»ñ ¸»Ïï»Ùμ»ñ ¸»Ïï»Ùμ»ñ ¸»Ïï»Ùμ»ñ Ø³ñï 13 ÐáõÝÇë 13 ê»åï»Ùμ»ñ ï³ñÇÝ 05 06 07 08 09 10 11 12 13 Months ²ÙÇëÝ»ñ

2 %subsciber-watermeter 1 Chart Customer 80 Indicators INDICATOR 3 Chart 3 / ¸Ç³·ñ³Ù 3

% of implemented analyses in compliance with bacteriological safety æñÇ áñ³ÏÇ Ñ³Ù³å³ï³ëË³ÝáõÃÛáõÝÁ ÑÇ·Ç»ÝÇÏ ëï³Ý¹³ñïÝ»ñÇÝ

100.00% 98.58% 98.50% 98.39%98.87% 98.92% 99.00% AWSC/ÐæÎ 98.21% 98.04% 98.00% 96.56% 97.00% 96.24% 96.00% North West Region/ 95.00% ÐÛáõëÇë ³ñ¨ÙïÛ³Ý Ù³ëÝ³×ÛáõÕ

% 94.00% 93.81% 93.84% 93.86% 93.00% Center West Region/ 92.00% Î»ÝïñáÝ ³ñ¨ÙïÛ³Ý Ù³ëÝ³×ÛáõÕ 91.00%

90.00%

89.00% South Region/ Ð³ñ³í³ÛÇÝ 88.00% Ù³ëÝ³×ÛáõÕ

87.00% Base year / Average 05 Average 06 Average 07 Average 08 Average 09 Average 10 Average 11 Average 12I Quarter 13 II Quarter III Quarter ÐÇÙÝ³Ï³Ý ØÇçÇÝÁ 05 ØÇçÇÝÁ 06 ØÇçÇÝÁ 07 ØÇçÇÝÁ 08 ØÇçÇÝÁ 09 ØÇçÇÝÁ 10 ØÇçÇÝÁ 11 ØÇçÇÝÁ 12 13Ã. I 13 13 ï³ñÇÝ »é³ÙëÛ³Ï 13Ã.II 13Ã.III »é³ÙëÛ³Ï »é³ÙëÛ³Ï Months Ամիսներ

3 % of implemented analyses in compliance with bacteriological safety 1 Chart1 INDICATOR 4 Chart 4 / ¸Ç³·ñ³Ù 4

COMPANY WORKING RATIO ÀÝÏ»ñáõÃÛ³Ý ³ßË³ï³ÝùÇ ³ñ¹ÛáõÝ³í»ïáõÃÛáõÝÁ 240.0%

220.0% AWSC/ ÐæÎ

194.9% 200.0%

176.4% 180.0% North West Region ÐÛáõëÇë ³ñ¨ÙïÛ³Ý 160.0% ï³ñ³Í³ßñç³Ý 138.8% 140.0% 133.7%

% 133.8% 120.0% Center West Region 114.4% Î»ÝïñáÝ ³ñ¨ÙïÛ³Ý 106.6% 106.7%% 104. 1% ï³ñ³ÍÍÝ³ßñç³Ý 100.0% 102.4% 102.1% 103.8% 80.0%

South Region Ð³ñ³í³ÛÇÝ 60.0% ï³ñ³Í³ßñç³Ý

40.0% Base year / Average 05 Average 06 Average 07 Average 08 Average 09 Average 10 Average 11 Average 12 I Quarter 13 II Quarter III Quarter ÐÇÙÝ³Ï³Ý ØÇçÇÝÁ 05 ØÇçÇÝÁ 06 ØÇçÇÝÁ 07 ØÇçÇÝÁ 08 ØÇçÇÝÁ 09 ØÇçÇÝÁ 10 ØÇçÇÝÁ 11 ØÇçÇÝÁ 12 13 I 13 13 ï³ñÇÝ »é³ÙëÛ³Ï 13Ã.II 13Ã.III Months »é³ÙëÛ³Ï »é³ÙëÛ³Ï ²ÙÇëÝ»ñ

4 Company working ratio 1 Chart1

Indicators 81 INDICATOR 5 Chart 5 / ¸Ç³·ñ³Ù 5

% OF CITIES WITH MINIMAL DAILY HOURS OF SERVICE FROM THE BEGINNING OF 2012 Üí³½³·áõÛÝ çñ³Ù³ï³Ï³ñ³ñÙ³Ý Å³Ù»ñáí ëå³ë³ñÏíáÕ μÝ³Ï³í³Ûñ»ñÇ % 2012Ã-Ç ³ÙÇëÝ»ñÇÝ

105%

AWSC/ ÐæÎ 100%

95% 97.32% 94.31% 94.31% 94.04% 94.31% 90% South Region Ð³ñ³í³ÛÇÝ 88.56% ï³ñ³Í³ßñç³Ý 85% 85.55% 83.93% 80% 80.65% North West Region 80.10% ÐÛáõëÇë ³ñ¨ÙïÛ³Ý 75% ï³ñ³ÍÝÍ³ßñç³Ý 74.07% 70% Center East Region Î»ÝïñáÝ ³ñ¨ÙïÛ³Ý 65% ï³ñ³Í³ßñç³Ý

60% Average 05 Average 06 Average 07 Average 08 Average 09 Average 10 Average 11 Average 12 March 13 June 13 September ØÇçÇÝÁ 05 ØÇçÇÝÁ 06 ØÇçÇÝÁ 07 ØÇçÇÝÁ 08 ØÇçÇÝÁ 09 ØÇçÇÝÁ 10 ØÇçÇÝÁ 11 ØÇçÇÝÁ 12 Ø³ñï 13 ÐáõÝÇë 13 13 ê»åï»Ùμ»ñ 13 Months ²ÙÇëÝ»ñ

5 bis % of city with minimum daily supplies 1 Chart1 INDICATOR 6 Chart 6 / ¸Ç³·ñ³Ù 6

% OF BLOCK APARTMENT BUILDINGS WITH INDIVIDUAL OR COMMON BLOC METERS ²ÝÑ³ï³Ï³Ý Ï³Ù ÁÝ¹Ñ³Ýáõñ çñ³ã³փ áõÝ»óáÕ μ³½Ù³μÝ³Ï³ñ³Ý ß»Ýù»ñÇ μ³Å³Ýáñ¹Ý»ñÇ ïáÏáëÁ

95%

83.1% 83.6% 83.8% 82.1% 83.3% AWSC/ ÐæÎ 85%

75% 79.9% 76.8% 70.6% North West Region 65% ÐÛáõëÇë ³ñ¨ÙïÛ³Ý ï³ñ³Í³ßñç³Ý 67.5% 61.6% 55%

% 56.3%

Center West Region 45% Î»ÝïñáÝ ³ñ¨ÙïÛ³Ý ï³ñ³Í³ßñç³Ý

35% 37.6%

South Region 25% Ð³ñ³í³ÛÇÝ ï³ñ³Í³ßñç³Ý

15% Base year / December 05 December 06 December 07 December 08 December 09 December 10 December 11 December 12 March 13 June 13 September ÐÇÙÝ³Ï³Ý ¸»Ïï»Ùμ»ñ ¸»Ïï»Ùμ»ñ ¸»Ïï»Ùμ»ñ ¸»Ïï»Ùμ»ñ ¸»Ïï»Ùμ»ñ ¸»Ïï»Ùμ»ñ ¸»Ïï»Ùμ»ñ ¸»Ïï»Ùμ»ñ Ø³ñï 13 ÐáõÝÇë 13 13 ï³ñÇÝ 05 06 07 08 09 10 11 12 ê»åï»Ùμ»ñ 13 Months Ամիսներ

6 apartment with water meter 1 Chart1 82 Indicators INDICATOR 8 Chart 8 / ¸Ç³·ñ³Ù 8

REVENUE COLLECTED ON DOMESTIC SUBSCRIBERS PER REGISTERED INHABITANT ԲÝ³ÏÇã μ³Å³Ýáñ¹Ý»ñÇó ³Ùë³Ï³Ý Ñ³í³ù³·ñáõÙÁ Áëï ·ñ³Ýóí³Í μÝ³ÏãÇ

800

AWSC/ ÐæÎ 700

600 583 546 North West Region 515 ÐÛáõëÇë ³ñ¨ÙïÛ³Ý 484 497 ï³ñ³Í³ßñç³Ý 500 446

400 Center West Region ¸ñ³Ù/³ÝÓ/³ÙÇë Drams/cap/month 396 Î»ÝïñáÝ ³ñ¨ÙïÛ³Ý ï³ñ³Í³ßñç³Ý 300 286 242 250 South Region 200 Ð³ñ³í³ÛÇÝ ï³ñ³Í³ßñç³Ý 181 166 100 Base year / Average 05 Average 06 Average 07 Average 08 Average 09 Average 10 Average 11 Average 12 I Quarter 13 II Quarter 13 III Quarter 13 ÐÇÙÝ³Ï³Ý ØÇçÇÝÁ 05 ØÇçÇÝÁ 06 ØÇçÇÝÁ 07 ØÇçÇÝÁ 08 ØÇçÇÝÁ 09 ØÇçÇÝÁ 10 ØÇçÇÝÁ 11 ØÇçÇÝÁ 12 13Ã.I 13Ã.II 13Ã.III ï³ñÇÝ »é³ÙëÛ³Ï »é³ÙëÛ³Ï »é³ÙëÛ³Ï

Months ²ÙÇëÝ»ñ

8 collection-registered inhabitant 1 Chart1 INDICATOR 9 Chart 9 / ¸Ç³·ñ³Ù 9

COLLECTION RATIO (EXCLUDING BUDGET ORGANISATIONS) Ð³í³ù³·ñÙ³Ý ³ñ¹ÛáõÝ³í»ïáõÃÛ³Ý ïáÏáëÁ (μ³ó³éáõÃÛ³Ùμ μÛáõç»ï³ÛÇÝ Ï³½Ù³Ï»ñåáõÃÛáõÝÝ»ñÇ)

110%

AWSC/ ÐæÎ 100% 90.2% 90% 95.4% 94.7% 89.7% 92.7% 90.3% 80% 83.5% North West Region ÐÛáõëÇë ³ñ¨ÙïÛ³Ý 75.9% ï³ñ³Í³ßñç³Ý 70% 72.3%

60% Center West Region

OLLECTION REVENU 62.6% ÝÓí³Í »Ï³ÙïÇ % »Ï³ÙïÇ ÝÓí³Í C C Î»ÝïñáÝ ³ñ¨ÙÝÙïÛ³Ý ·³ 50% ï³ñ³Í³ßñç³Ý % OF 47.9% 40% South Region 30% 36.2% Ð³ñ³í³ÛÇÝ ï³ñ³Í³ßñç³Ý

20% Base year / Average 05 Average 06 Average 07 Average 08 Average 09 Average 10 Average 11 Average 12 I Quarter 13 II Quarter 13 III Quarter 13 ÐÇÙÝ³Ï³Ý ØÇçÇÝÁ 05 ØÇçÇÝÁ 06 ØÇçÇÝÁ 07 ØÇçÇÝÁ 08 ØÇçÇÝÁ 09 ØÇçÇÝÁ 10 ØÇçÇÝÁ 11 ØÇçÇÝÁ 12 13Ã.I 13Ã.II 13Ã.III ï³ñÇÝ »é³ÙëÛ³Ï »é³ÙëÛ³Ï »é³ÙëÛ³Ï

Months ²ÙÇëÝ»ñ

9 Collection ratio 1 Chart1 Indicators 83 INDICATOR 10 Chart 10 / ¸Ç³·ñ³Ù 10

% OF SUBSCRIBERS WITH 4 MONTHS DEBT OR MORE THAN 4 MONTHS ²í»ÉÇ ù³Ý 4 ³Ùëí³ å³ñïù áõÝ»óáÕ μ³Å³Ýáñ¹Ý»ñÇ ïáÏáëÁ 100%

90% AWSC/ ÐæÎ 79.5% 78.1% 80% 77.8% 79.5% 75.1% 76.7% 70% North West Region ÐÛáõëÇë ³ñ¨ÙïÛ³Ý ï³ñ³Í³ßñç³Ý 60% %

50% 48.9% Center West Region Î»ÝïñáÝ ³ñ¨ÙïÛ³Ý 40% ï³ñ³Í³ßñç³Ý 29.4% 30% 23.3% 21.8% 21.2% 22.7% South Region Ð³ñ³í³ÛÇÝ 20% ï³ñ³Í³ßñç³Ý

10% Base year / Average 05 Average 06 Average 07 Average 08 Average 09 Average 10 Average 11 Average 12 I Quarter 13 II Quarter 13 III Quarter 13 ÐÇÙÝ³Ï³Ý ØÇçÇÝÁ 05 ØÇçÇÝÁ 06 ØÇçÇÝÁ 07 ØÇçÇÝÁ 08 ØÇçÇÝÁ 09 ØÇçÇÝÁ 10 ØÇçÇÝÁ 11 ØÇçÇÝÁ 12 13Ã.I 13Ã.II 13Ã.III ï³ñÇÝ »é³ÙëÛ³Ï »é³ÙëÛ³Ï »é³ÙëÛ³Ï

Month ²ÙÇëÝ»ñ

10 subscribers Debts_4 1 Chart1

INDICATOR 11 Chart 11 / ¸Ç³·ñ³Ù 11

AVERAGE DOMESTIC METERED CONSUMPTION PER METERED REGISTRED INHABITANT ØÇçÇÝ ëå³éáõÙÁ ßÝãÇ Ñ³ßíáí` çñ³ã³փ áõÝ»óáÕ μÝ³ÏÇã-μ³Å³Ýáñ¹Ý»ñÇ Ñ³Ù³ñ 165

155 AWSC/ ÐæÎ

145

135 130 North West Region ÐÛáõëÇë ³ñ¨ÙïÛ³Ý 125 ï³ñ³Í³ßñç³Ý 116 115 108 104 105 Center West Region ÈÇïñ/³ÝÓ/ûñ Liters/cap/day Î»ÝïñáÝ ³ñ¨ÙïÛ³Ý ï³ñ³ÍÍÝ³ßñç³Ý 95 100 91 85 81 87 87 South Region Ð³ñ³í³ÛÇÝ 75 71 78 ï³ñ³Í³ßñç³Ý 75 65 Base year / Average 05 Average 06 Average 07 Average 08 Average 09 Average 10 Average 11 Average 12 I Quarter 13 II Quarter 13 III Quarter 13 ÐÇÙÝ³Ï³Ý ØÇçÇÝÁ 05 ØÇçÇÝÁ 06 ØÇçÇÝÁ 07 ØÇçÇÝÁ 08 ØÇçÇÝÁ 09 ØÇçÇÝÁ 10 ØÇçÇÝÁ 11 ØÇçÇÝÁ 12 13Ã.I 13Ã.II 13Ã.III ï³ñÇÝ »é³ÙëÛ³Ï »é³ÙëÛ³Ï »é³ÙëÛ³Ï Months ²ÙÇëÝ»ñ

11 Average consumption-watermeter 1 Chart1 84 Indicators INDICATOR 12 Chart 12 / ¸Ç³·ñ³Ù 12

PRICE OF M3 METERED AND BILLED TO DOMESTIC SUBSCRIBERS ê³Ï³·ÇÝÁ çñ³ã³փ áõÝ»óáÕ μÝ³ÏÇã-μ³Å³Ýáñ¹Ý»ñÇ Ñ³Ù³ñ

200 179.78 180 Water/æáõñ 154.47 160 140.00 140 115.65

3 120

100.41 Sewerage/ 100 90.36 ÎáÛáõÕÇ Drams/m ¸ñ³Ù/ Ëáñ.Ù.¸ñ³Ù/ 80

40 Total/ ÀÝ¹³Ù»ÝÁ 24.35 25.31 20 10.05

0 Period Ժամանակահատված

12 Average price of m3 1 Chart1 INDICATOR 13

Indicators 85 INDICATOR 14 Chart 14 / ¸Ç³·ñ³Ù 14

Ratio of water volume billed on the basis of metering to the total metered and normative billed volume æñ³ã³փ áõÝ»óáÕ μ³Å³Ýáñ¹Ý»ñÇÝ ïñíáÕ çñ³ù³Ý³ÏÇ ïáÏáëÁ μ³Å³Ýáñ¹Ý»ñÇÝ ïñí³Í ÁÝ¹Ñ³Ýáõñ çñ³ù³Ý³ÏÇ ÝÏ³ïÙ³Ùμ

100%

AWSC/ ÐæÎ 90% 90% 90% 92% 91% 86% 80% 78% North West Region 70% ÐÛáõëÇë ³ñ¨ÙïÛ³Ý ï³ñ³Í³ßñç³Ý

% 65% 60% 59% 56% Center West Region 50% Î»ÝïñáÝ ³ñ¨ÙïÛ³Ý ï³ñ³Í³ßñç³Ý 47% 40%

South Region 30% Ð³ñ³í³ÛÇÝ ï³ñ³Í³ßñç³Ý 26% 25% 20% Base year / Average 05 Average 06 Average 07 Average 08 Average 09 Average 10 Average 11 Average 12 I Quarter 13 II Quarter 13 III Quarter 13 ÐÇÙÝ³Ï³Ý ØÇçÇÝÁ 05 ØÇçÇÝÁ 06 ØÇçÇÝÁ 07 ØÇçÇÝÁ 08 ØÇçÇÝÁ 09 ØÇçÇÝÁ 10 ØÇçÇÝÁ 11 ØÇçÇÝÁ 12 13Ã.I 13Ã.II 13Ã.III ï³ñÇÝ »é³ÙëÛ³Ï »é³ÙëÛ³Ï »é³ÙëÛ³Ï

14 consumption by watermeter-total consumption 1 Chart1 INDICATOR 15 Chart 15 / ¸Ç³·ñ³Ù 15

AVERAGE DAILY PRODUCTION PER EQUIVALENT REGISTRED INHABITANT úñ³Ï³Ý ³ñï³¹ñí³Í ÙÇçÇÝ çñ³ù³Ý³ÏÁ Ù»Ï ßÝãÇ Ñ³ßíáí 1,200

1,100 AWSC/ ÐæÎ

1,000

900 827 North West Region 790 792 ÐÛáõëÇë ³ñ¨ÙïÛ³Ý 800 ï³ñ³Í³ßñç³Ý 742 759 754 693 692 685 700 667 678 668

ÉÇïñ/³ÝÓ/ûñ Center West Region liters/cap/day 600 Î»ÝïñáÝ ³ñ¨ÙïÛ³Ý ï³ñ³Í³ßñç³Ý 500

400 South Region Ð³ñ³í³ÛÇÝ 300 ï³ñ³Í³ßñç³Ý

200 Base year / Average 05 Average 06 Average 07 Average 08 Average 09 Average 10 Average 11 Average 12 I Quarter 13 II Quarter 13 III Quarter 13 ÐÇÙÝ³Ï³Ý ØÇçÇÝÁ 05 ØÇçÇÝÁ 06 ØÇçÇÝÁ 07 ØÇçÇÝÁ 08 ØÇçÇÝÁ 09 ØÇçÇÝÁ 10 ØÇçÇÝÁ 11 ØÇçÇÝÁ 12 13Ã.I 13Ã.II 13Ã.III ï³ñÇÝ »é³ÙëÛ³Ï »é³ÙëÛ³Ï »é³ÙëÛ³Ï

Months ²ÙÇë

15 Average daily production per equi registred inhabitant 1 Chart1 86 Indicators INDICATOR 17 CHART 17 / ¸Æ²¶ð²Ø 17

RATIO OF METERED FINAL CONSUMPTION M3 TO WATER PRODUCED æñ³ã³փ áõÝ»óáÕ μ³Å³Ýáñ¹Ý»ñÇ ÏáÕÙÇó ëå³éí³Í çñÇ Í³í³ÉÇ ïáÏáëÁ ` ³ñï³¹ñí³Í çñÇ ÁÝ¹Ñ³Ýáõñ Í³í³ÉÇ Ñ³Ù»Ù³ï 34%

AWSC/ÐæÎ

29%

24% 22.8% North West Region/ ÐÛáõëÇë ³ñ¨ÙïÛ³Ý Ù³ëÝ³×ÛáõÕ

19% 17.7% 20.8%

% 17.2%

Center West Region/ Î»ÝïñáÝ ³ñ¨ÙïÛ³Ý 14.0% Ù³ëÝ³×ÛáõÕ 14% 11.6%

9% South Region/ 6.8% 9.4% Ð³ñ³í³ÛÇÝ 8.5% Ù³ëÝ³×ÛáõÕ 7.8% 8.1% 6.4% 4% Base year / Average 05 Average 06 Average 07 Average 08 Average 09 Average 10 Average 11 Average 12 I Quarter 13 II Quarter 13 III Quarter 13 ÐÇÙÝ³Ï³Ý ØÇçÇÝÁ 05 ØÇçÇÝÁ 06 ØÇçÇÝÁ 07 ØÇçÇÝÁ 08 ØÇçÇÝÁ 09 ØÇçÇÝÁ 10 ØÇçÇÝÁ 11 ØÇçÇÝÁ 12 13Ã.I 13Ã.II 13Ã.III ï³ñÇÝ »é³ÙëÛ³Ï »é³ÙëÛ³Ï »é³ÙëÛ³Ï

17 ratio of metered final consumption 1 Chart1

INDICATOR 18 Chart 18 / ¸Ç³·ñ³Ù 18

WORKING RATIO FOR THE BRANCHES WITH GRAVITY SYSTEMS ÆÝùÝ³Ñáë Ñ³Ù³Ï³ñ· áõÝ»óáÕ Ù³ëÝ³ճÛáõÕ»ñÇ ³ßË³ï³ÝùÇ ³ñ¹ÛáõÝ³í»ïáõÃÛ³Ý ïáÏáëÁ

160.0%

AWSC/ ÐæÎ 140.0%

121.0% 120.0% North West Region ÐÛáõëÇë ³ñ¨ÙïÛ³Ý ï³ñ³Í³ßñç³Ý 100.0% 97.5% 89.7% 94.5%

% 80.0% Center West Region 85.2% Î»ÝïñáÝ ³ñ¨ÙïÛ³Ý 65.9% ï³ñ³Í³ßñç³Ý 58.0% 59. 6% 60.0% 58.6% 54.4% 53.0% 40.0% 50.5% South Region Ð³ñ³í³ÛÇÝ ï³ñ³Í³ßñç³Ý

20.0% Base year / Average 05 Average 06 Average 07 Average 08 Average 09 Average 10 Average 11 Average 12 I Quarter 13 II Quarter 13 III Quarter 13 ÐÇÙÝ³Ï³Ý ØÇçÇÝÁ 05 ØÇçÇÝÁ 06 ØÇçÇÝÁ 07 ØÇçÇÝÁ 08 ØÇçÇÝÁ 09 ØÇçÇÝÁ 10 ØÇçÇÝÁ 11 ØÇçÇÝÁ 12 13Ã.I 13Ã.II 13Ã.III ï³ñÇÝ »é³ÙëÛ³Ï »é³ÙëÛ³Ï »é³ÙëÛ³Ï

Months ²ÙÇëÝ»ñ

18 Working ration for BWGS 1 Chart1 Indicators 87 INDICATOR 19 Chart 19 / ¸Ç³·ñ³Ù 19

COMPANY WORKING RATIO FOR BRANCHES WITH PUMPING STATIONS OR WATER TREATMENT PLANTS äáÙå³Ï³Û³ÝÝ»ñáí Ï³Ù Ù³ùñÙ³Ý Ï³Û³ÝÝ»ñáí ³ßË³ïáÕ Ù³ëÝ³×ÛáõÕ»ñÇ ³ßË³ï³ÝùÇ ³ñ¹ÛáõÝ³í»ïáõÃÛ³Ý ïáÏáëÁ 270.0%

AWSC/ ÐæÎ 223.3%

220.0%

196.8% North West Region ÐÛáõëÇë ³ñ¨ÙïÛ³Ý 170.0% ï³ñ³Í³ßñç³Ý 155.2% % 148.9% 147.2% 118.4% 120.0% 115.5% 111.6% 109.2% Center West Region 107.1% Î»ÝïñáÝ ³ñ¨ÙïÛ³Ý ï³ñ³ÍÍÝ³ßñç³Ý 105.0% 103.8%

70.0% South Region Ð³ñ³í³ÛÇÝ ï³ñ³Í³ßñç³Ý

19 Company working ratio for BWPS 1 Chart1

INDICATOR 20 CHART 20 / ¸Æ²¶ð²Ø 20

ELECTRICITY COST AS % OF REVENUE COLLECTED IN SYSTEMS WITH PUMPING OR TREATMENT PLANTS äáÙå³Ï³Û³ÝÝ»ñÇ և Ù³ùñÙ³Ý Ï³Û³ÝÝ»ñÇ Í³Ëë³Í ¿É»Ïïñ³¿Ý»ñ·Ç³ÛÇ ³ñÅ»ùÇ ïáÏáëÁ ÀÝÏ»ñáõÃÛ³Ý ÁÝ¹Ñ³Ýáõñ Ñ³í³ù³·ñÙ³Ý ÝÏ³ïÙ³Ùμ

120%

AWSC/ÐæÎ ³ñÙ³Ý Ñ³Ù³ñ

× 100%

80% North West 72.6% Region/ÐÛáõëÇë ³ñ¨ÙïÛ³Ý Ù³ëÝ³×ÛáõÕ 63.1% 60% ED FOR ELECTRICITY EXPENSIES ELECTRICITY FOR ED

¿É»Ïïñ³¿Ý»ñ·Ç³ÛÇ Í³Ëë»ñÇ í Í³Ëë»ñÇ ¿É»Ïïñ³¿Ý»ñ·Ç³ÛÇ Center West S S 42.6% 39. 7% 39.2% Region/Î»ÝïñáÝ 40% ³ñ¨Ùáõïù Ù³ëÝ³×ÛáõÕ 30.8% 25.7% 23.6% 22.1% 23.7% 25.0% 18.7% 20% South Region/Ð³ñ³í³ÛÇÝ Ù³ëÝ³×ÛáõÕ % OF COLLECTION U

0% Base year / Average 05 Average 07 Average 07 Average 08 Average 09 Average 10 Average 11 Average 12 I Quarter 13 II Quarter 13 III Quarter 13 ÐÇÙÝ³Ï³Ý ØÇçÇÝÁ 05 ØÇçÇÝÁ 06 ØÇçÇÝÁ 07 ØÇçÇÝÁ 08 ØÇçÇÝÁ 09 ØÇçÇÝÁ 10 ØÇçÇÝÁ 11 ØÇçÇÝÁ 12 13Ã.I 13Ã.II 13Ã.III ï³ñÇÝ »é³ÙëÛ³Ï »é³ÙëÛ³Ï »é³ÙëÛ³Ï Ð³í³ù³·ñÙ³Ý % û·ï³·áñÍí³Í Month ²ÙÇë

20 electricty-collection 1 Chart1 88 Indicators CHART 22 / ¸Æ²¶ð²Ø 22 INDICATOR 22

TOTAL STAFF FOR 1000 INDIVIDUAL SUBSCRIBERS 1 000 μ³Å³Ýáñ¹ÇÝ μ³ÅÇÝ ÁÝÏÝáÕ ³ßË³ïáÕÝ»ñÇ թիվÁ

14.00

AWSC/ÐæÎ 12.00

9.45 10.00

³Å³Ýáñ¹ÇÑ³Ù³ñ North West Region/ÐÛáõëÇë μ ³ñ¨ÙïÛ³Ý Ù³ëÝ³×ÛáõÕ 8.34 8.00 7.15 6.87 6.85 6.87 6.30 Center West Region/Î»ÝïñáÝ 000 Individual000 Subscribers Ý ³ÝÑ³ï1000 ³ñ¨Ùáõïù Ù ÙÝ³ëÝ³×ÛáõÕ 6.00 5.79 5.43 5.46 Staff Staff per1 5.43 5.39 4.00 South Region/Ð³ñ³í³ÛÇÝ Ù³ëÝ³×ÛáõÕ ²ßË³ï³Ï³½Ù ³Ù» ²ßË³ï³Ï³½Ù

2.00 Base year / Average 05 Average 06 Average 07 Average 08 Average 09 Average 10 Average 11 Average 12 I Quarter 13 II Quarter III Quarter ÐÇÙÝ³Ï³Ý ØÇçÇÝÁ 05 ØÇçÇÝÁ 06 ØÇçÇÝÁ 07 ØÇçÇÝÁ 08 ØÇçÇÝÁ 09 ØÇçÇÝÁ 10 ØÇçÇÝÁ 11 ØÇçÇÝÁ 12 13Ã.I 13 13 ï³ñÇÝ »é³ÙëÛ³Ï 13Ã.II 13Ã.III »é³ÙëÛ³Ï »é³ÙëÛ³Ï

22 Staff-custumer 1 Chart1

INDICATOR 23 CHART 23 / ¸Æ²¶ð²Ø 23

STAFF AND ASSIGNMENT CONTRACTOR TOTAL COST AS % OF COLLECTED REVENUE ²ÝÓÝ³Ï³½ÙÇ å³Ñå³ÝÙ³Ý ÁÝ¹Ñ³Ýáõñ Í³ËëÇ ïáÏáëÁ Ñ³í³ù³·ñÙ³Ý ÝÏ³ïÙ³Ùμ

80.0%

AWSC/ÐæÎ 70.2% 68.9% 70.0%

61.9%61.4% 62.2%

60.0% North West Region/ÐÛáõëÇë ³ñ¨ÙïÛ³Ý Ù³ëÝ³×ÛáõÕ 52.5% 51.1% 50.9% 50.0% 49.4% 43.9% 47.8% 47.8% Center West % of collection revenue

³í³ù³·ñí³Í»Ï³ÙïÇ % Region/Î»ÝïñáÝ Ð 40.0% ³ñ¨ÙïÛ³Ý Ù³ëÝ³×ÛáõÕ

30.0% South Region/Ð³ñ³í Ù³ëÝ³×ÛáõÕ

20.0% Base year / Average 05 Average 06 Average 07 Average 08 Average 09 Average 10 Average 11 Average 12 I Quarter 13 II Quarter 13 III Quarter ÐÇÙÝ³Ï³Ý ØÇçÇÝÁ 05 ØÇçÇÝÁ 06 ØÇçÇÝÁ 07 ØÇçÇÝÁ 08 ØÇçÇÝÁ 09 ØÇçÇÝÁ 10 ØÇçÇÝÁ 11 ØÇçÇÝÁ 12 13Ã.I 13Ã.II 13 ï³ñÇÝ »é³ÙëÛ³Ï »é³ÙëÛ³Ï 13Ã.III »é³ÙëÛ³Ï

23 Staff-col. salary including taxes 1 Chart1

Indicators 89 INDICATOR 24 CHART 24 / ¸Æ²¶ð²Ø 24

ELECTRICITY CONSUMPTION IN Kwh/m3 ¾É»Ïïñ³¿Ý»ñ·Ç³ÛÇ ï»ë³Ï³ñ³ñ ëå³éáõÙÁ ÏíïÅ/Ù3 0.70

AWSC/ÐæÎ 0.60

0.50 0.43 North West Region/ ÐÛáõëÇë ³ñ¨ÙïÛ³Ý Ù³ëÝ³×ÛáõÕ 0.40 0.38 ÏíïÅ/Ë.Ù3

0.31 0.30 0.29 0.30 KWH/m3 / Center West Region/ 0.25 0.24 0.24 0.24 030.23 Î»ÝïñññáÝ ³ñ¨ÙïÛ³Ý 0. 23 0.210 21 Ù³ëÝ³×ÛáõÕ 0.20

0.10 South Region/ Ð³ñ³í³ÛÇÝ Ù³ëÝ³×ÛáõÕ

0.00 Base year / Average 05 Average 06 Average 07 Average 08 Average 09 Average 10 Average 11 Average 12 I Quarter 13 II Quarter 13 III Quarter 13 ÐÇÙÝ³Ï³Ý ØÇçÇÝÁ 05 ØÇçÇÝÁ 06 ØÇçÇÝÁ 07 ØÇçÇÝÁ 08 ØÇçÇÝÁ 09 ØÇçÇÝÁ 10 ØÇçÇÝÁ 11 ØÇçÇÝÁ 12 13Ã.I 13Ã.II 13Ã.III ï³ñÇÝ »é³ÙëÛ³Ï »é³ÙëÛ³Ï »é³ÙëÛ³Ï

24 Electricty consumption 1 Chart 21 / ¸Ç³·ñ³ÙChart1 21 INDICATOR 25

PERCENTAGE OF WATER DISINFECTED ²Ëï³Ñ³ÝíáÕ çñÇ % 100.0%

91.21% 91.97% AWSC/ ÐæÎ 90.0% 88.23% 90.30% 86.21% 86.15% 82.61% 79.76% 80.0% North West Region 80.02% 78.80% ÐÛáõëÇë ³ñ¨ÙïÛ³Ý ï³ñ³Í³ßñç³Ý

70.0% %

67.83% Center West Region Î»ÝïñáÝ ³ñ¨ÙïÛ³Ý 60.0% ï³ñ³Í³ßñç³Ý 60.87%

50.0% South Region Ð³ñ³í³ÛÇÝ ï³ñ³Í³ßñç³Ý

40.0% Base year / Average 05 Average 06 Average 07 Average 08 Average 09 Average 10 Average 11 Average 12 I Quarter 13 II Quarter 13 III Quarter 13 ÐÇÙÝ³Ï³Ý ØÇçÇÝÁ 05 ØÇçÇÝÁ 06 ØÇçÇÝÁ 07 ØÇçÇÝÁ 08 ØÇçÇÝÁ 09 ØÇçÇÝÁ 10 ØÇçÇÝÁ 11 ØÇçÇÝÁ 12 13Ã.I 13Ã.II 13Ã.III ï³ñÇÝ »é³ÙëÛ³Ï »é³ÙëÛ³Ï »é³ÙëÛ³Ï

25 Amount of chlorine effectively usued 1 Chart1 90 Indicators APPENDIX

1. Water production and losses (Table 9) ...... 92

2. Expenses of desinfection materials (Table 10) ...... 95

3. Electricity expenses (Table 11)...... 96

4. Electricity consumption (Table 11)...... 96

5. Water quality analysis at water intake points (underground and surface sources) (Table 15)...... 98

6. Analysis of water taken from the pressure point, before the distribution network (Table 16)...... 100

7. Water quality investigation in the distribution network (Table 17)...... 101

8. Potable water disinfection control (Table 18)...... 102

9. Operation of wastewater collectors and sewerage pipelines (Tables 20-21)...... 104 (Table 9) Water production and losses

WATER PRODUCTION thousand WATER DELIVERED thou sand

UN-ACCOUNTED FOR WATER

n m m3

r S

a e July August September III Quarter R t

s r

r r

Name of source a e e

g r t t T

N u b b

e s s n

t i C i i u u I

(pumping station) Q l l r m m p

E I g g

a u u e e I

S J J t t u u

losses losses t h o u s . l o sses t h o u s. losses m u

p p

A A thous. m3 thous. m3

Q e e

S S % % m3 % m3 %

I I I 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 NORTH-WEST R/B Makravan 2- 522.4 524.0 481.6 1528.0 Abovyan p/s n

a Bujakan s. 16.0 16.0 15.0 47.0 y

v Aramus b/h 142.1 140.0 136.0 418.1 157.3 155.0 159.5 471.7 574.1 78.5 574.7 78.8 521.2 76.6 1670.0 78.0 o b A

n Akunk N17 p/s 15.9 15.5 14.8 46.2 a y

v Akunk N13 p/s 16.4 16.7 17.0 50.1 o

1 b Akunk N55 p/s 18.6 17.5 16.2 52.3 A Total 731.4 729.7 680.6 2141.7 157.3 155.0 159.5 471.7 574.1 78.5 574.7 78.8 521.2 76.6 1670.0 78.0 - n e a r v u a Nurnus s. 85.8 85.6 86.0 257.4 30.8 33.9 33.3 97.9 55.1 64.2 51.7 60.4 52.7 61.3 159.5 62.0 y h B g Total 85.8 85.6 86.0 257.4 30.8 33.9 33.3 97.9 55.1 64.2 51.7 60.4 52.7 61.3 159.5 62.0 Total 817.2 815.3 766.6 2399.1 188.0 188.9 192.7 569.6 629.2 77.0 626.4 76.8 573.9 74.9 1829.5 76.3 Alapars s. 108.4 101.1 99.8 309.3 n n a a

v v Makravan 2 - a a

s s 308.0 308.0 298.0 914.0 t t

n n Abovyan main 97.0 104.1 93.8 294.9 356.6 78.6 341.8 76.7 339.8 78.4 1038.2 77.9 e e

2 r r

a a Gyumush s. 29.5 29.5 28.5 87.5 h h

C C Fantan b/h 7.7 7.3 7.3 22.3 Total 453.6 445.9 433.6 1333.1 97.0 104.1 93.8 294.9 356.6 78.6 341.8 76.7 339.8 78.4 1038.2 77.9

a Makravan-2 p/s 68.0 76.5 73.9 218.4 k r h o k z Teghenis s. 24.0 13.0 7.0 44.0 32.0 38.3 35.2 105.5 66.0 67.4 52.4 57.8 46.7 57.0 165.1 61.0 a d s

T Ulashik WTP 6.0 1.2 1.0 8.2

n Total 98.0 90.7 81.9 270.6 32.0 38.3 35.2 105.5 66.0 67.4 52.4 57.8 46.7 57.0 165.1 61.0 a d

z Makravan 2 - a n

r 80.0 80.0 78.0 238.0 3 a H d Abovyan main z 90.5 93.9 91.5 275.9 663.0 88.0 650.1 87.4 585.0 86.5 1898.1 87.3 a

r Makravan-2 p/s 505.9 504.0 461.4 1471.3 H Makravan-3 p/s 167.6 160.0 137.1 464.7 Total 753.5 744.0 676.5 2174.0 90.5 93.9 91.5 275.9 663.0 88.0 650.1 87.4 585.0 86.5 1898.1 87.3 Total 851.5 834.7 758.4 2444.6 122.5 132.2 126.8 381.4 729.0 85.6 702.5 84.2 631.7 83.3 2063.2 84.4 Golovino WTP 60.6 63.6 63.4 187.6 Frolovo balka

n n 54.5 53.0 50.5 158.0 a a

j j WTP i i

l l 50.1 66.5 58.9 175.5 119.6 70.5 103.6 60.9 111.0 65.4 334.2 65.6 4 i i Bldan WTP 51.5 50.5 53.0 155.0 D D Shamakhyan s. 2.0 2.0 2.0 6.0 Jilut tala s. 1.0 1.0 1.0 3.0 Total 169.6 170.1 169.9 509.6 50.1 66.5 58.9 175.5 119.6 70.5 103.6 60.9 111.0 65.4 334.2 65.6 Qarqarut s. 39.5 39.5 37.0 116.0 Spitak jur s. 38.0 38.0 35.0 111.0 Getahovit s. 37.2 37.2 33.0 107.4 Anapat s. 23.7 12.9 12.0 48.6 n

a Khozmarag s. 18.6 18.6 17.0 54.2 v 46.9 47.2 45.6 139.7 132.6 73.8 121.2 72.0 110.3 70.7 364.1 72.3 e j

I Getapnya p/s 7.1 6.7 7.2 21.0 n

a Lusadzor p/s 2.7 2.8 2.4 7.9 v e

j Jradzor s. 7.4 7.4 7.2 22.0

5 I Gmbet s. 5.3 5.3 5.1 15.7 Azatamut s. 0.0 0.0 0.0 0.0 Total 179.5 168.4 155.9 503.8 46.9 47.2 45.6 139.7 132.6 73.8 121.2 72.0 110.3 70.7 364.1 72.3

d Berd WTP 58.8 63.0 62.0 183.8 r

e 21.9 22.4 19.6 63.8 38.9 64.0 42.6 65.6 44.4 69.4 126.0 66.4

B Sharapey s. 2.0 2.0 2.0 6.0 Total 60.8 65.0 64.0 189.8 21.9 22.4 19.6 63.8 38.9 64.0 42.6 65.6 44.4 69.4 126.0 66.4 Total 240.3 233.4 219.9 693.6 68.8 69.6 65.2 203.6 171.5 71.4 163.9 70.2 154.7 70.3 490.0 70.7 Berdavan p/s 53.3 51.4 42.0 146.7 n a y

r Srotsahanq s. 1.0 1.2 1.1 3.3 e b Gij sar s. 13.0 12.0 6.0 31.0 23.2 24.2 21.1 68.4 44.7 65.8 41.0 62.9 28.6 57.6 114.4 62.6 m e i y

d Spitakashen s. 0.1 0.1 0.1 0.3 o r e N

v Varar aghbyur s. 0.5 0.5 0.5 1.5 a

6 l A Total 67.9 65.2 49.7 182.8 23.2 24.2 21.1 68.4 44.7 65.8 41.0 62.9 28.6 57.6 114.4 62.6 Alaver Loriberd s. 482.5 481.3 467.1 1430.9 79.2 78.8 78.2 236.2 502.4 86.4 498.5 86.3 480.9 86.0 1481.7 86.2 di Agarak s. 99.0 96.0 92.0 287.0 Total 581.5 577.3 559.1 1717.9 79.2 78.8 78.2 236.2 502.4 86.4 498.5 86.3 480.9 86.0 1481.7 86.2 Total 649.4 642.5 608.8 1900.7 102.3 103.0 99.3 304.7 547.1 84.2 539.5 84.0 509.5 83.7 1596.1 84.0

92 Appendix 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 Chakhkal s. 27.0 28.0 26.0 81.0 Jrashen b/h 79.0 78.0 75.0 232.0 k a t i Shirakamut b/h 36.0 35.0 33.0 104.0 45.4 45.3 42.9 104.8 69.8 106.1 70.1 99.2 69.8 310.0 69.9 p S Ghazanchi s. 4.0 4.0 4.0 12.0 Spitak town b/h 4.1 6.4 4.2 14.6 Total 150.1 151.4 142.2 443.6 45.4 45.3 42.9 133.6 104.8 69.8 106.1 70.1 99.2 69.8 310.0 69.9 n a v - a Gyulidar s. 5.0 5.0 5.0 15.0 n a n a p a v

e Getavan p/s 199.8 210.2 193.8 603.8 44.5 47.3 43.3 135.1 255.3 85.1 258.9 84.6 243.5 84.9 757.7 84.9 p a

7 t e n S t

S Novoseltsovo s. 95.0 91.0 88.0 274.0 Total 299.8 306.2 286.8 892.8 44.5 47.3 43.3 135.1 255.3 85.1 258.9 84.6 243.5 84.9 757.7 84.9

r Novoseltsovo p/s 46.3 42.0 44.8 133.1 i h

s 39.6 39.0 36.2 114.7 78.5 66.5 74.0 65.5 77.5 68.2 229.9 66.7

a Hovdara s. 39.4 39.0 37.7 116.1 T Katnaghbyur s. 32.3 32.0 31.1 95.4 Total 118.0 113.0 113.6 344.6 39.6 39.0 36.2 114.7 78.5 66.5 74.0 65.5 77.5 68.2 229.9 66.7 Total 567.9 570.6 542.6 1681.0 129.4 131.6 122.4 383.5 438.5 77.2 438.9 76.9 420.2 77.4 1297.6 77.2 Total 3749.5 3712.5 3499.8 10961.7 758.1 795.9 759.0 2313.1 2991.4 79.8 2916.5 78.6 2740.7 78.3 8648.6 78.9 CENTER-WEST R/B s s i i Araratyan 1,2 p/s 732.5 733.5 714.6 2180.6 s s

a a 125.6 123.9 121.0 370.5 701.8 84.8 705.7 85.1 691.4 85.1 2098.9 85.0

1 M M Yerevan Jur 94.9 96.1 97.8 288.8 Total 827.4 829.6 812.4 2469.4 125.6 123.9 121.0 370.5 701.8 84.8 705.7 85.1 691.4 85.1 2098.9 85.0 Ghazaravan b/h 0.0 0.0 0.0 0.0 n n i i

z z Bazmakhbyur s. 130.0 145.0 140.0 415.0 d d a a i i Ghazaravan s. 950.0 965.0 960.0 2875.0 248.5 262.3 249.3 760.2 886.8 78.1 901.8 77.5 903.4 78.4 2692.0 78.0 2 m m h h c c Artamet p/s 8.5 8.6 9.3 26.3 E E Kozdashen b/h 46.9 45.5 43.5 135.9 Total 1135.4 1164.1 1152.8 3452.2 248.5 262.3 249.3 760.2 886.8 78.1 901.8 77.5 903.4 78.4 2692.0 78.0 t t a a h h s s

a a Garni s. 980.0 990.0 980.0 2950.0 242.3 243.6 226.5 712.4 737.8 75.3 746.4 75.4 753.5 76.9 2237.6 75.9 t t

3 r r A A Total 980.0 990.0 980.0 2950.0 242.3 243.6 226.5 712.4 737.8 75.3 746.4 75.4 753.5 76.9 2237.6 75.9

i Garni s. 305.0 315.0 301.0 921.0 d

e 172.0 175.2 175.3 522.5 228.0 57.0 234.8 57.3 223.7 56.1 686.5 56.8 V Jermanis s. 95.0 95.0 98.0 288.0 i

d Total e 400.0 410.0 399.0 1209.0 172.0 175.2 175.3 522.5 228.0 57.0 234.8 57.3 223.7 56.1 686.5 56.8 V

4 r a t r a Garni s. 125.0 125.0 126.0 376.0 51.0 53.6 50.5 155.0 74.1 59.2 71.4 57.1 75.5 60.0 221.0 58.8 A Total 125.0 125.0 126.0 376.0 51.0 53.6 50.5 155.0 74.1 59.2 71.4 57.1 75.5 60.0 221.0 58.8 Total 525.0 535.0 525.0 1585.0 223.0 228.8 225.8 677.5 302.1 57.5 306.3 57.2 299.2 57.0 907.5 57.3 Artik WTP 133.9 133.9 129.6 397.4 k i

t Mantash drainage

r 241.0 260.0 258.0 759.0 60.7 70.8 85.7 217.2 716.0 92.2 724.9 91.1 690.7 89.0 2131.6 90.8

A facility Mantash WTP 401.8 401.8 388.8 1192.4 Total 776.7 795.7 776.4 2348.8 60.7 70.8 85.7 217.2 716.0 92.2 724.9 91.1 690.7 89.0 2131.6 90.8 Zovasar s.

n 38.0 39.0 40.0 117.0 i l

a Jinj Akner s. 40.1 41.5 44.5 126.1 75.7 65.4 74.2 64.1 72.1 61.9 222.0 63.8 T Kentaghbyur N809 77.8 76.7 76.6 231.1 Total s. 115.8 115.7 116.6 348.1 40.1 41.5 44.5 126.1 75.7 65.4 74.2 64.1 72.1 61.9 222.0 63.8 k i

t Daghtsutner s. 34.0 34.0 34.4 102.4 r

5 A Luysakhbyur s. 7.8 7.8 7.5 23.1 Yot aghbyur s 0.7 0.7 0.7 2.1 k s

t Sari s. 4.2 4.2 4.0 12.4 o 14.7 20.2 18.5 53.3 60.3 80.4 57.4 74.0 58.2 75.9 176.0 76.7 h s Ghazanchi s. 15.0 17.1 15.9 48.0 A Tavshut s. 3.1 3.1 3.0 9.2 Gharakhachi s. 5.1 5.1 4.8 15.0 Bavra b/h 5.1 5.6 6.4 17.1 Total 75.0 77.6 76.7 229.3 14.7 20.2 18.5 53.3 60.3 80.4 57.4 74.0 58.2 75.9 176.0 76.7 Total 967.5 989.0 969.7 2926.2 115.5 132.4 148.6 396.6 852.0 88.1 856.6 86.6 821.1 84.7 2529.6 86.4 Karbi b/h 110.0 119.0 96.6 325.6 Artak p/s 45.0 46.8 34.2 126.0 Artashavan s. 229.4 248.5 276.0 753.9 k a

r Saghmosavan s. 85.0 86.0 85.0 256.0 a

t 124.9 127.0 138.6 390.5 742.7 85.6 785.7 86.1 759.2 84.6 2287.6 85.4 h

s Vosketas s. 9.5 9.5 9.0 28.0 A

k Ghazaravan b/h 8.7 7.9 7.1 23.7 a r a

t Bazmaghbyur s. 330.0 340.0 340.0 1010.0 h

6 s

A Ghazaravan s. 50.0 55.0 50.0 155.0 Total 867.6 912.7 897.9 2678.2 124.9 127.0 138.6 390.5 742.7 85.6 785.7 86.1 759.2 84.6 2287.6 85.4

n Ortachia s. 14.0 15.0 14.0 43.0 a r

a Geghadzor s. 16.0 20.0 21.0 57.0 19.4 18.4 20.3 58.1 87.7 81.9 93.3 83.5 87.6 81.2 268.5 82.2 p

A Eznak s 77.1 76.7 72.9 226.7 Total 107.1 111.7 107.9 326.7 19.4 18.4 20.3 58.1 87.7 81.9 93.3 83.5 87.6 81.2 268.5 82.2 Total 974.7 1024.3 1005.8 3004.8 144.3 145.4 159.0 448.6 830.4 85.2 879.0 85.8 846.8 84.2 2556.2 85.1 Total 5409.9 5532.1 5445.6 16387.6 1099.1 1136.4 1130.2 3365.8 4310.8 79.7 4395.7 79.5 4315.4 79.2 13021.9 79.5

Appendix 93 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 SOUTH R/B

Sarnakhbyur s. 47.8 48.8 46.8 143.4 12.0 13.0 12.9 37.9 35.8 74.9 35.8 73.4 33.9 72.4 105.5 73.6 - r g o e z h d Qarasun aghbyur s. 52.2 52.7 50.7 155.6 13.0 14.1 14.0 41.1 39.2 75.1 38.6 73.2 36.7 72.4 114.5 73.6 a g n E Vostan s. 47.0 47.5 46.5 141.0 16.8 19.0 19.0 54.7 30.2 64.3 28.5 60.0 27.5 59.2 86.3 61.2 r o

z Total 147.0 149.0 144.0 440.0 41.8 46.1 45.9 133.7 105.2 71.6 102.9 69.1 98.1 68.2 306.3 69.6 d a n q Mets aghbyur s. 10.8 10.6 10.4 31.8 3.0 5.3 4.7 13.0 7.8 72.2 5.3 50.0 5.7 54.8 18.8 59.1 g y e

1 a h V g Her-her s. 147.2 151.4 146.6 445.2 32.3 33.6 34.1 99.9 114.9 78.1 117.9 77.8 112.6 76.8 345.3 77.6 E Total 158.0 162.0 157.0 477.0 35.3 38.9 38.8 112.9 122.7 77.7 123.2 76.0 118.3 75.3 364.1 76.3 r u e k

J Spitak jur s. 75.0 82.0 79.0 236.0 29.2 40.3 29.5 99.0 45.8 61.0 41.7 50.9 49.5 62.7 137.0 58.1 m Total 75.0 82.0 79.0 236.0 29.2 40.3 29.5 99.0 45.8 61.0 41.7 50.9 49.5 62.7 137.0 58.1 Total 380.0 393.0 380.0 1153.0 106.3 125.2 114.1 345.6 273.7 72.0 267.8 68.1 265.9 70.0 807.4 70.0 Shake s. 176.2 191.9 186.0 554.1 128.8 124.5 70.0 323.3 47.4 26.9 67.5 35.1 116.0 62.4 230.9 41.7 n n a a i i

s s Mukhuturyan s. 49.6 52.9 50.8 153.3 4.5 4.3 5.8 14.6 45.1 90.9 48.6 91.9 45.0 88.6 138.7 90.5 i i

2 S S Zor-Zor s. 1.2 1.2 1.2 3.6 0.2 0.2 0.2 0.6 1.0 83.3 1.0 83.3 1.0 83.3 3.0 83.3 Total 227.0 246.0 238.0 711.0 133.5 129.0 76.0 338.5 93.5 41.2 117.1 47.6 162.0 68.1 372.5 52.4 s s i i Akner s. 100.2 100.0 102.6 302.8 25.6 26.4 29.0 81.0 74.6 74.5 73.6 73.6 73.6 71.7 221.8 73.2 r r o o

3 G G Mukhuturyan s. 313.8 311.3 301.5 926.6 55.6 60.5 69.3 185.5 258.2 82.3 250.8 80.6 232.2 77.0 741.1 80.0 Total 414.0 411.3 404.1 1229.4 81.2 86.9 98.3 266.5 332.8 80.4 324.4 78.9 305.8 75.7 962.9 78.3 Geghi s. 26.4 27.4 23.9 77.7 9.9 10.4 9.8 30.1 16.5 62.5 17.0 62.0 14.1 59.0 47.6 61.3 Surin catchment, 73.0 75.7 66.0 214.7 9.3 10.5 9.4 29.2 63.7 87.3 65.2 86.1 56.6 85.8 185.5 86.4 n a Jrakhor s. p Gekhi WTP 858.2 890.4 776.8 2525.4 99.1 97.6 91.6 288.3 759.1 88.5 792.8 89.0 685.2 88.2 2237.1 88.6 a K Chanakhchi WTP 158.2 162.5 141.5 462.2 25.1 26.6 26.9 78.6 133.1 84.1 135.9 83.6 114.6 81.0 383.6 83.0 n

a Vachagan WTP 2.2 4.0 3.8 10.0 0.6 2.5 2.3 5.4 1.6 73 1.5 37.5 1.5 39.5 4.6 46.0 p a

4 K Total 1118.0 1160.0 1012.0 3290.0 144.0 147.6 140.0 431.6 974.0 87.1 1012.4 87.3 872.0 86.2 2858.4 86.9

i Agarak WTP 645.7 455.0 313.1 1413.8 621.0 419.4 293.3 1333.7 24.8 3.8 35.6 7.8 19.8 6.3 80.2 5.7 r h g

e Setents s. 15.0 22.0 22.0 59.0 4.3 4.5 3.5 12.3 10.7 71.3 17.5 79.5 18.5 84.1 46.7 79.1

M Meghri WTP 65.0 75.0 74.6 214.6 13.6 17.1 15.9 46.6 51.4 79.1 57.9 77.2 58.8 78.8 168.1 78.3 Total 725.7 552.0 409.7 1687.4 638.9 441.0 312.7 1392.5 86.9 12.0 111.0 20.1 97.1 23.7 294.9 17.5 Total 1843.7 1712.0 1421.7 4977.4 782.9 588.6 452.6 1824.1 1060.8 57.5 1123.4 65.6 969.1 68.2 3153.3 63.4 Dzknget s. 24.0 26.0 30.0 80.0 n a

v Hatsarat - Sevan 124.9 83.0 91.9 299.8 52.1 52.6 57.5 162.2 423.4 89.0 371.5 87.6 356.6 86.1 1151.6 87.7 e S main Lchashen b/h 326.6 315.1 292.2 933.9 n a

v Total 475.5 424.1 414.1 1313.7 52.1 52.6 57.5 162.2 423.4 89.0 371.5 87.6 356.6 86.1 1151.6 87.7 e S

5 a

b Kushchinski s. 10.0 10.0 10.0 30.0 k m a

a 4.6 4.6 4.1 13.3 13.4 74.6 13.4 74.4 13.9 77.1 40.7 75.3 r h Taqa s. 8.0 8.0 8.0 24.0 C Total 18.0 18.0 18.0 54.0 4.6 4.6 4.1 13.3 13.4 74.6 13.4 74.4 13.9 77.1 40.7 75.3 Total 493.5 442.1 432.1 1367.7 56.7 57.2 61.6 175.5 436.9 88.5 384.9 87.1 370.5 85.7 1192.3 87.2 Akunq s. 180.9 177.6 171.6 530.1 s i

n Surb Vardan s. 10.6 10.4 10.0 31.0 e

d 79.4 102.5 104.6 286.5 254.6 76.2 225.5 68.7 212.5 67.0 692.5 70.7 r

a Akner s. 69.6 68.3 66.0 203.9 V Shatjreq s. 72.9 71.7 69.4 214.0 Total 334.0 328.0 317.0 979.0 79.4 102.5 104.6 286.5 254.6 76.2 225.5 68.7 212.5 67.0 692.5 70.7 Tsakqar s. 130.4 142.5 137.0 409.9 i n u r t a r Brsey s. 9.6 9.9 9.5 29.0 27.4 23.3 21.1 71.8 131.6 82.8 140.7 85.8 136.9 86.6 409.2 85.1 a v a M 6 G Hopoyi var s. 19.0 11.6 11.5 42.1 Total 159.0 164.0 158.0 481.0 27.4 23.3 21.1 71.8 131.6 82.8 140.7 85.8 136.9 86.6 409.2 85.1 Kaleri p/s 21.8 16.8 19.1 57.6 r

a Hatsarat p/s 561.0 583.1 531.1 1675.2 v

a 101.0 100.7 94.8 296.5 620.0 86.0 655.7 86.7 593.7 86.2 1869.3 86.3

G Sarukhan p/s 90.0 100.7 86.0 276.7 Gandzak b/h 48.2 55.8 52.3 156.3 Total 721.0 756.3 688.5 2165.8 101.0 100.7 94.8 296.5 620.0 86.0 655.7 86.7 593.7 86.2 1869.3 86.3

Total 1214.0 1248.3 1163.5 3625.8 207.8 226.5 220.5 654.8 1006.2 82.9 1021.8 81.9 943.0 81.1 2971.0 81.9

Total 4572.2 4452.7 4039.3 13064.3 1368.4 1213.4 1023.1 3604.9 3203.8 70.1 3239.3 72.7 3016.2 74.7 9459.3 72.4

GRAND TOTAL 13731.6 13697.3 12984.7 40413.6 3225.7 3145.7 2912.4 9283.8 10506.0 76.5 10551.5 77.0 10072.3 77.6 31129.8 77.0

94 Appendix (TableԱխտահանիչ 10) Expenses նյութերի 3-րդ of եռամսյակի desinfection ծախսի վերաբերյալmaterials

Balance in the beginning Balance of the Received Utilized of quarter end of quarter N Sectors & Subsectors Liquid Hypochlorite Liquid Hypochlorite Liquid Hypochlorite Liquid Hypochlorite Chlorine Pills Chlorine Pills Chlorine Pills Chlorine Pills (kg) (kg) (kg) (kg) (kg) (kg) (kg) (kg) North-West R/B 1 Abovyan 0 115 0 295 0 360 0 50 2 Bjureghavan 0 90 0 495 0 435 0 150 3 Hrazdan 300 0 3336 160 3006 144 630 16 4 Tsaghkadzor 0 23 0 40 0 63 0 0 5 Charaentsavan 135 115 214 210 249 250 100 75 6 Ijevan 0 37 110 400 0 422 110 15 7 Berd 0 20 0 315 0 235 0 100 8 Dilijan 0 155 0 1260 0 1047 0 368 9 Nojemberyan 0 90 0 120 0 150 0 60 10 Alaverdi 541 16 864 0 1033 16 372 0 11 Stepanavan 0 93 0 400 0 411 0 82 12 Spitak 0 93 100 160 26 226 74 27 13 Tashir 0 102 52 395 52 442 0 55 Total 976 949 4676 4250 4366 4201 1286 998 Center -West R/B 1 Artashat 0 350 0 4275 0 4265 0 360 2 Echmiatsin 0 60 2823 895 2634 780 189 175 3 Masis 0 281 50 1935 0 1921 50 295 4 Vedi 42 30 184 0 186 14 40 16 5 Ararat 0 0 0 40 0 10 0 30 6 Ashtarak 421 10 1831 255 1427 221 825 44 7 Aparan 0 20 0 570 0 494 0 96 8 Artik 603 5 1190 40 1642 35 151 10 9 Talin 24 13 162 200 115 189 71 24 10 Ashotsk 0 29 0 240 0 254 0 15 Total 1090 798 6240 8450 6004 8183 1326 1065 South R/B 1 Egheghnadzor 0 0 342 40 316 40 26 0 2 Vayq 2 20 184 80 138 84 48 16 3 Jermuk 14 28 122 0 92 5 44 23 4 Sisian 0 10 50 120 50 130 0 0 5 Goris 0 0 886 120 730 120 156 0 6 Kapan 642 216 3464 120 3163 314 943 22 7 Meghri 8 0 164 480 109 357 63 123 8 Sevan 14 19 530 80 427 57 136 42 9 Gavar 634 42 690 40 914 47 410 35 10 Martuni 19 0 0 200 0 174 0 26 11 Vardenis 0 0 364 200 244 200 120 0 12 Jambarak 0 16 0 120 0 71 0 65 Total 1333 351 6796 1600 6183 1599 1946 352 Grand total 3399 2098 17712 14300 16553 13983 4558 2415

NOTE The report is based on the received operative data 19 kg liquid chlorine from Martuni sector was transported to Sevan sector in July 25 kg liquid chlorine from Ashtarak sector was transported to Artik sector in August

Appendix 95 actual and 17 12 12 5.04 4.84 5.39 2.98 9.30 7.30 -3.39 -7.29 -1.60 -0.04 -2.92 12.20 97.02 25.70 24.09 16.33 26.18 55.30 13.16 29.04 23.85 20.73 66.16 97.72 8. 798 8. -11.04 -18.09 -12.33 -24.94 -20.31 -52.75 -68.43 -21.54 -20.75 -73.16 -65.81 -92.63 126.47 -100.00 budget % 2013 Variation between Variation between total 0 16 92 952 366 471 465 869 306 559 118 401 294 297 116 914 350 1 267 1 494 6 129 1 597 2 367 1 161 2 492 2 035 5 072 1 046 5 072 95 124 25 419 22 276 18 494 34 555 26 671 16 221 32 087 43 213 63 029 222 604 116 714 107 110 429 911 ACTUAL 1000 AMD Total 2013 15 90 906 186 375 375 384 360 900 375 354 375 375 432 738 360 270 1 311 1 680 7 483 1 158 1 515 2 700 1 500 1 030 4 538 4 538 84 781 24 684 24 029 15 897 35 115 26 680 12 856 67 910 51 537 40 272 52 206 14 191 203 658 102 168 395 145 BUDGET 1000 AMD 0 14 51 85 86 64 46 58 55 24 26 694 635 458 732 147 163 357 114 497 250 670 3 682 1 372 1 504 1 245 3 655 3 655 64 279 17 223 14 223 11 973 25 272 17 951 10 715 22 189 81 351 33 247 44 408 76 214 151 072 295 220 ACTUAL 1000 AMD III quarter 0 13 72 74 45 600 432 720 522 135 162 144 144 156 144 144 315 144 195 675 266 162 108 7 811 3 723 6 269 1 260 5 952 2 652 2 652 41 980 11 986 11 534 17 701 13 407 97 333 33 289 25 558 20 485 26 250 51 267 193 233 BUDGET 1000 AMD 8 0 12 33 20 39 47 88 20 16 21 16 27 77 12 239 179 161 224 446 507 180 366 169 228 5 663 4 245 3 934 7 298 1 146 5 733 3 584 8 028 1 268 1 268 20 685 48 559 25 267 11 104 14 219 24 098 94 609 ACTUAL 1000 AMD September 0 11 45 24 54 48 48 54 48 48 48 63 89 25 54 36 15 204 144 240 174 420 105 225 780 780 3 960 3 775 2 567 5 744 1 224 4 377 2 090 8 404 6 748 8 526 2 480 13 675 11 016 32 646 16 798 63 899 BUDGET 1000 AMD 7 8 0 10 29 16 25 51 76 19 15 20 98 23 15 222 222 152 286 561 512 182 109 508 252 5 783 5 152 4 129 9 001 1 291 6 320 3 666 7 760 1 391 1 391 22 642 28 941 11 404 15 680 53 290 26 603 103 926 ACTUAL 1000 AMD August 9 0 45 24 54 48 48 54 48 48 89 48 66 25 54 36 15 198 144 240 174 105 420 225 936 936 4 013 3 879 2 622 5 979 1 250 4 515 2 090 8 577 6 869 8 862 2 232 14 153 11 137 32 843 17 235 65 166 BUDGET 1000 AMD 8 5 0 79 23 15 22 49 51 25 15 17 22 12 64 11 233 234 144 222 146 366 485 371 189 996 996 6 401 5 778 4 827 3 910 8 972 1 245 5 898 3 465 20 953 27 144 10 739 14 509 49 222 25 513 96 685 ACTUAL 1000 AMD July (Table 11) Electricity expenses 7 0 45 24 54 89 48 48 48 54 48 48 48 66 25 36 15 198 144 240 105 174 420 225 936 936 8 577 4 013 3 879 6 869 2 622 5 979 1 250 8 862 4 515 2 090 1 240 11 137 14 153 31 845 17 235 64 168 BUDGET 1000 AMD 6 0 90 75 77 73 66 69 24 36 40 551 386 128 519 297 139 359 134 398 762 234 345 1 127 9 044 2 922 2 241 7 930 1 038 2 241 16 396 55 641 12 207 11 105 21 750 15 516 30 296 12 182 44 161 50 932 106 863 204 197 ACTUAL 1000 AMD II quarter 5 72 74 45 609 135 432 162 720 266 150 315 150 528 144 162 150 150 150 192 372 675 108 1 260 7 590 3 698 2 288 6 269 4 960 2 288 33 168 25 558 11 880 11 560 19 738 17 492 25 914 13 268 41 533 96 516 50 065 190 402 BUDGET 1000 AMD 4 0 94 80 52 715 216 566 291 431 976 617 332 802 331 471 324 277 228 228 835 701 1 240 9 450 3 207 2 832 1 802 1 454 8 291 2 832 15 691 61 073 13 212 11 171 21 463 19 039 32 733 14 489 50 964 56 178 115 741 225 714 ACTUAL 1000 AMD I quarter 3 45 702 249 474 114 198 960 473 225 585 225 225 240 630 956 210 198 825 225 225 162 1 143 9 231 1 440 8 307 3 785 2 250 6 587 2 250 34 742 25 979 12 804 12 469 20 534 17 623 26 292 13 412 43 249 52 103 107 142 204 743 BUDGET 1000 AMD 2 Total S E C TS E O R S South R/B North-West R/B North-West Abovyan Bjureghavan Hrazdan Tsaghkadzor Charaentsavan Ijevan Berd Nojemberyan Dilijan Artashat Vedi Masis Ararat Echmiatsin Ashtarak Aparan Talin Kapan Meghri Goris Sisian Egheghnadzor Jermuk Vayq Gavar Sevan Administrative Building Stepanavan Spitak Tashir Alaverdi Artik Ashotsk Martuni Vardenis Jambarak Center -West R/B -West Center 1 2 3 4 5 6 7 8 9 1 2 3 5 6 7 8 9 1 2 3 4 5 6 7 8 9 1 1 Administrative Building N 10 11 12 13 10 11 10 11 12

96 Appendix ÎÆê²ØÚ²Î²ÚÆÜ Ð²ÞìºîìàôÂÚàôÜ ÐáõÝí³ñ - ÑáõÝÇë 2010Ã.

(Table 11) Electricity consumption

Total Variation I Quarter II Quarter July August September III Quarter Total 2013 Variation 2012 between between of N S E C T O R S ACTUAL BUDGET ACTUAL BUDGET ACTUAL BUDGET ACTUAL BUDGET ACTUAL BUDGET ACTUAL BUDGET ACTUAL BUDGET ACTUAL total 2013 year 2012 1000 1000 1000 1000 1000 1000 1000 1000 1000 1000 1000 1000 1000 1000 1000 actual and and 2013% KWH KWH KWH KWH KWH KWH KWH KWH KWH KWH KWH KWH KWH KWH KWH budget % 1 2 3 16 17 18 19 20 21 22 23 24 25

North-West R/B 9 924 4 336 4 752 3 941 4 366 1 305 1 614 1 346 1 661 1 338 1 509 3 989 4 785 8 276 9 117 -8.13 10.16 1 Abovyan 2 835 1 435 636 1 371 660 460 201 460 241 455 249 1 376 691 2 806 1 296 -54.28 -53.80 2 Bjureghavan 75 38 31 37 27 13 10 13 16 12 13 38 39 76 58 -22.99 -23.50 3 Hrazdan 3 178 1 048 2 505 1 031 2 268 346 895 346 901 339 782 1 031 2 578 2 079 4 774 50.21 129.64 4 Tsaghkadzor 536 372 25 200 12 50 6 90 8 100 7 240 21 572 37 -93.09 -93.53 5 Charaentsavan 1 105 485 504 450 465 152 175 152 165 150 162 454 501 935 968 -12.36 3.58 6 Ijevan 37 24 24 20 19 7 7 7 6 7 6 20 19 44 43 15.15 -3.60 7 Berd 10 9 7 5 3 2 1 2 1 2 1 5 2 14 10 2.00 -24.44 8 Nojemberyan 943 479 439 445 437 149 161 149 163 145 135 444 459 924 876 -7.08 -5.13 9 Dilijan 98 48 41 42 38 14 14 14 15 14 14 42 43 90 79 -19.49 -12.33 10 Stepanavan 843 331 427 315 411 105 135 105 135 105 132 315 402 646 839 -0.51 29.83 11 Spitak 37 21 16 18 13 6 6 6 8 6 6 17 20 38 29 -21.70 -23.96 12 Tashir 212 39 85 3 10 1 2 1 4 1 2 3 8 42 95 -55.20 126.13 13 Alaverdi 15 7 11 5 3 2 1 2 0 2 1 5 2 12 13 -10.98 11.28

Center -West R/B 4 903 2 158 2 247 1 961 2 024 675 807 675 803 658 728 3 845 4 525 4 118 4 271 -12.90 3.69 1 Artashat 41 16 22 14 15 5 7 5 6 5 5 14 19 30 37 -9.24 24.45 2 Vedi 20 6 10 2 3 1 0 1 0 1 1 2 1 8 12 -38.93 45.42 3 Masis 1 920 800 897 819 899 285 341 285 340 280 332 850 1 013 1 619 1 796 -6.46 10.93 5 Ararat 18 3 0 2 0 1 0 1 0 1 0 2 0 5 0 -100.00 -100.00 6 Echmiatsin 632 342 347 275 329 95 116 95 118 93 111 283 344 617 676 6.94 9.54 7 Ashtarak 1 854 743 764 670 613 229 288 229 281 220 229 678 798 1 413 1 377 -25.73 -2.57 8 Aparan 302 195 136 145 123 49 44 49 43 48 38 146 125 340 259 -14.30 -23.88 9 Talin 18 6 14 5 4 2 10 2 1 2 1 5 12 11 19 3.53 63.47 10 Artik 15 6 9 5 2 2 0 2 0 2 0 5 1 11 12 -22.33 2.19 11 Ashotsk 81 41 48 23 35 8 1 8 13 8 10 23 24 64 83 2.57 30.84

South R/B 4 509 1 858 2 250 1 792 1 979 611 733 611 754 590 688 1 812 2 175 3 649 4 229 -6.20 15.90 1 Kapan 68 32 34 24 18 8 4 8 4 8 5 24 13 56 53 -22.69 -6.12 2 Meghri 36 16 21 9 10 3 4 3 5 3 5 9 14 25 30 -15.38 21.86 3 Goris 16 8 11 5 5 2 1 2 1 2 1 5 4 13 16 -1.80 25.70 4 Sisian 46 20 29 11 13 4 2 4 3 4 5 11 9 30 43 -7.52 40.40 5 Egheghnadzor 13 8 12 5 5 2 1 2 2 2 2 5 5 13 16 25.61 25.61 6 Jermuk 1 8 3 5 1 2 2 2 1 2 0 5 3 13 4 328.00 -67.08 7 Vayq 2 9 3 6 1 2 0 2 0 2 1 7 1 15 4 93.25 -74.90 8 Gavar 3 222 1 252 1 577 1 234 1 455 422 531 422 544 406 492 1 250 1 567 2 486 3 032 -5.91 21.95 9 Sevan 1 082 484 543 479 466 163 187 163 193 158 175 484 554 963 1 009 -6.78 4.74 10 Martuni 11 8 8 5 2 2 0 2 0 2 0 5 1 13 10 -11.25 -22.52 11 Vardenis 9 8 8 5 2 2 0 2 1 2 1 5 2 13 10 15.26 -20.21

12 Jambarak 3 6 2 4 1 1 0 1 0 1 0 4 1 9 3 8.25 -66.83

Adm. Building 121 86 105 88 82 36 39 36 40 30 36 102 115 174 188 -6.4 677 7. 9 35 Adm. Building 121 86 105 88 82 2 628 3 193 2 668 3 258 2 616 2 961 102 115 16 218 17 805 -6. 468 8. 05 Total 19 537 8 437 9 354 7 781 8 451 2 628 3 193 2 668 3 258 2 616 2 961 9 747 11 600 16 218 17 805 - 9 9. 8

Appendix 97 (Table 15) Water quality analysis at water intake points (underground and surface sources)

Microbiological analysis Number of Number of Number of Water intake Number of physicochemical Number of N planned Deviations (Spring, WTP, PS) customer analysis including planned samples among the actually generalized analysis samples actually taken taken samples 1 2 3 4 5 6 7 “North-West” Regional Branch 1 Maqravan 2 20 823 3 2 2 2 2 Aramus 2 114 3 2 2 1 3 Akunq 321 3 2 2 0 4 Bujakan 327 3 2 2 2 5 Nurnus 2 496 3 2 2 2 6 Alapars 2 800 3 2 2 0 7 Gyumush 526 3 2 2 0 8 Fantan 177 3 2 2 0 9 Maqravan 3 1 000 3 2 2 2 10 Tegenis 82 3 2 2 2 11 Ulashik 1 2 1 1 1 Dilijan water intake 12 points 3 333 19 14 14 14 Ijevan water intake 13 points 3 437 24 16 16 16 14 Azatamut (not serviced) 0 0 0 0 0 15 Berd water intake points 1 877 7 5 5 5 16 Berdavan 1 733 3 2 2 0 Noyemberyan water 17 intake points 50 9 8 6 0 18 Lori-Berd, Agarak 6 478 6 4 4 4 19 Shirakamut, Jrashen 2 455 6 4 4 0 20 Chakhkal 893 3 2 2 0 21 Ghazanchi 200 3 2 2 0 Spitak bore hole N. 1, N. 22 2 100 3 2 2 2 23 Gjulidar 200 3 2 2 2 24 Getavan 322 3 2 2 2 25 Novoseltsovo 3 829 3 2 2 2 26 Katnakhbyur 500 3 2 1 1 27 Sevaberd (Hovdara) 7 3 2 1 1 Total 56 081 130 90 86 61 “Center-West” Regional Branch 1 Garni 24 821 3 2 2 0 2 Bazmagbyur 10 596 3 2 2 2 3 Ghazaravan 9 288 3 2 2 0 4 Artamet 2 3 2 2 0 5 Kozdashen 2 3 2 2 0 6 Araratyan 8 792 3 2 2 0 7 Jermanis 2 139 3 2 2 0 Artashavan, 8 Sagmusavan, Artak 2 765 9 6 6 6 9 Vosketas 3 3 2 2 2 10 Karbi 3 000 3 2 2 0 11 Eznak 1 150 3 2 2 0 1 2 3 4 5 6 7 98 Appendix 1 2 3 4 5 6 7 12 Ortachia 208 3 2 2 2 13 Geghadzor 779 3 2 2 1 14 Mantash spring 3 205 3 2 2 2 15 Mantash rezervoir 1 669 4 3 3 3 16 Katnakhbyur N809 1 080 3 2 2 2 17 Zovasar, Jinj Akner 118 6 4 4 4 18 Dagdzutner 598 3 2 2 0 19 Sari, Tavshut 72 3 2 2 0 20 Ghazanchi 168 3 2 2 0 21 Bavra 97 3 2 2 0 22 Lusagbyur 115 3 2 2 0 23 Gharaghachi 84 3 2 2 0 24 Yot Aghbyur 15 3 2 2 0 Total 70 766 82 55 55 24 “South” Regional Branch

1 Shaqe 3 376 3 2 2 0 2 Zor-Zor 1 0 0 0 0 3 Mukhuturyan 1 060 0 0 0 0 4 Mukhuturyan, Akner 5 383 6 4 4 0 5 Geghi WTP 7 556 4 3 3 3 6 Surin Kap, Jrakhor 500 6 4 4 0 7 Vachagan WTP 25 4 3 3 1 8 Chanakhchi WTP 190 4 3 3 3 9 Agarak WTP 1 191 4 3 3 1 10 Setenc 300 3 2 2 1 11 Meghri WTP 819 4 3 3 3 Egheghnadzor water 12 intake points 2 493 9 6 6 2 13 Bazmagbyur (Her-her) 1 260 3 2 2 1 14 Mets Aghbyur 475 3 2 2 1 15 Jrasar (Spitak Jur) 1 326 3 2 2 0 16 Dzknget 883 3 2 2 1 17 Lchashen 3 322 3 2 2 0 18 Hatsarat 5 816 3 2 2 0 19 Kaler 100 3 2 2 0 20 Sarukhan 1 191 3 2 2 0 21 Gandzak 567 3 2 2 0 Chambarak water intake 22 points 641 6 4 4 4 23 Tsakqar, Brse 1 576 5 3 3 1 24 Hopoyi Var 500 4 3 3 1 25 Akunq 600 3 2 2 1 26 Surb Vardan 300 3 2 2 0 27 Akner 700 3 2 2 1 28 Shatjreq 611 3 2 2 0 Total 42 762 101 69 69 25 Grand Total 169 609 313 214 210 110

Appendix 99 (Table 16) Analysis of water taken from the pressure point, before the distribution network

s Microbiological analysis Number of Number of deviations Number of % of deviations N Sectors planned among the planned among the actually

umber of samples actually

N samples taken samples actually taken taken physicochemical analysis including samples generalized analysi Number of customer 1 2 3 4 5 6 7 8 North-West Region

1 Abovyan 11 062 6 42 42 0 0.0 2 Byureghavan 2 496 2 14 14 0 0.0 3 Charentsavan 7 698 6 42 42 0 0.0 4 Hrazdan 9 411 6 42 36 0 0.0 5 Dilijan 3 333 3 65 65 1 1.5 6 Ijevan 3 437 2 14 14 0 0.0 7 Berd 1 877 3 65 44 0 0.0 8 Noyemberyan 1 783 4 28 28 0 0.0 9 Alaverdi 6 478 4 28 27 0 0.0 10 Spitak 3 648 4 28 27 0 0.0 11 Stepanavan 2 911 4 28 22 2 9.1 12 Tashir 1 947 4 28 20 1 5.0 Total 56 081 48 424 381 4 1.0

Center-West Region 1 Artashat 17 155 6 36 36 0 0.0 2 Echmiadzin 17 294 7 79 79 0 0.0 3 Masis 8 792 4 24 22 0 0.0 4 Vedi 6 709 6 54 54 0 0.0 5 Ararat 3 096 4 24 24 0 0.0 6 Ashtarak 8 362 6 36 35 5 14.3 7 Aparan 2 137 4 50 42 0 0.0 8 Arthik 4 874 5 106 52 0 0.0 9 Talin 1 198 4 28 26 0 0.0 10 Ashotsk 1 149 14 98 98 0 0.0 Total 70 766 60 535 468 5 1.1 South Region 1 Sisian 3 657 4 28 28 0 0.0 2 Goris 6 162 4 28 28 0 0.0 3 Kapan 8 271 11 107 107 3 2.8 4 Meghri 2 310 6 130 130 0 0.0 5 Eghegnadzor 2 493 2 14 12 0 0.0 6 Vayq 1 735 4 28 28 0 0.0 7 Jermuk 1 326 2 14 14 0 0.0 8 Sevan 4 853 4 28 28 0 0.0 9 Chambarak 641 2 14 4 0 0.0 10 Gavar 7 026 6 42 42 0 0.0 11 Martuni 2 076 4 28 22 0 0.0 12 Vardenis 2 211 2 14 11 0 0.0 Total 42 761 51 475 454 3 0.7

Grand Total 169 608 159 1 434 1 303 12 0.9 100 Appendix

(TableWater 17) quality Water investigation quality investigation in the distribution in the distribution network Table network - 15

Microbiological analysis Number of Number of Number of % of deviations N Sectors Number of customers deviatioons among planned planned samples among the actually the actually taken samples actually taken taken samples samples

North-West Regional Branch 1 Abovyan 11 062 33 33 0 0.0 2 Byureghavan 2 495 9 9 0 0.0 3 Charentsavan 7 698 54 54 0 0.0 4 Hrazdan 9 410 39 39 0 0.0 5 Dilijan 3 333 18 18 0 0.0 6 Ijevan 3 437 21 21 0 0.0 7 Berd 1 877 12 12 0 0.0 8 Noyemberyan 1 783 15 15 0 0.0 9 Alaverdi 6 478 42 42 0 0.0 10 Spitak 3 646 27 26 0 0.0 11 Stepanavan 2 906 24 23 0 0.0 12 Tashir 1 940 12 9 2 22.2 Total 56 065 306 301 2 0.7 Center-West Regional Branch 1 Artashat 17 154 144 144 0 0.0 2 Echmiadzin 17 290 114 114 0 0.0 3 Masis 8 792 75 75 0 0.0 4 Vedi 6 702 51 51 0 0.0 5 Ararat 3 096 15 15 0 0.0 6 Ashtarak 8 358 48 48 0 0.0 7 Aparan 2 137 36 32 7 21.9 8 Arthik 4 869 57 57 0 0.0 9 Talin 1 182 12 12 0 0.0 10 Ashotsk 1 149 48 48 0 0.0 Total 70 729 600 596 7 1.2 South Regional Branch 1 Sisian 3 657 18 18 0 0.0 2 Goris 6 162 36 36 0 0.0 3 Kapan 8 271 36 36 4 11.1 4 Meghri 2 310 15 15 0 0.0 5 Eghegnadzor 2 493 24 24 0 0.0 6 Vayq 1 735 18 18 0 0.0 7 Jermuk 1 326 6 6 0 0.0 8 Sevan 4 853 47 47 2 4.3 9 Chambarak 641 9 9 0 0.0 10 Gavar 7 026 54 54 0 0.0 11 Martuni 2 076 15 15 0 0.0 12 Vardenis 2 211 18 18 0 0.0 Total 42 761 296 296 6 2.0 Grand Total 169 555 1 202 1 193 15 1.3

Appendix 101 (Table 18) Potable water disinfection control Disinfectants used / kg Number of Residual Chlorine Analysis Water intake Number of Calcium Within distribution N Chlorine Before distribution network (Spring, WTP, PS ) customers Hypochlorite network gas Briquette Total Deviations Total Deviations 1 2 3 4 5 6 7 8 9 North –West Regional Branch

1 Maqravan 2 20 823 2 844 10 294 47 106 0 2 Aramus 2 114 0 325 164 37 4 0 3 Akunq 321 0 0 0 0 0 0 4 Bujakan 327 0 35 8 1 2 0 5 Nurnus 2 496 0 435 261 3 0 0 6 Alapars 2 800 124 200 218 11 3 0 7 Gyumush 526 125 20 14 0 12 0 8 Fantan 177 0 30 32 2 0 0 9 Maqravan 3 1 000 162 110 105 0 0 0 10 Teghenis 82 0 61 2 0 0 0 11 Ulashik 1 0 26 1 0 2 0 12 Dilijan water intake points 3 333 0 1 047 625 9 15 0 13 Ijevan water intake points 3 437 0 422 316 4 68 0 14 Azatamut (not serviced) 0 0 0 0 0 0 0 Berd water intake points 1 877 0 235 195 12 23 0 Berdavan 1733 0 129 388 0 7 0 Noyemberyan water intake 17 points 50 0 21 26 0 18 0 18 Lori-Berd, Agarak 6 478 1 033 16 152 1 4 0 19 Chakhkal 893 0 51 109 2 4 0 20 Spitak water intake points 2 755 26 175 218 5 4 0 21 Gyulidar 200 0 16 146 16 19 0 22 Getavan 322 0 395 76 6 37 0 23 Novoseltsovo 3 829 52 305 274 12 54 0 24 Katnaghbyur 500 0 70 5 0 0 0 25 Sevaberd (Hovdara) 7 0 67 4 0 0 0 Total 56 081 4 366 4 201 3 633 168 382 0 Center- West Regional Branch

1 Garni 24 821 0 4 275 660 0 596 0 2 Bazmaghbyur 10 596 652 460 207 2 313 0 3 Ghazaravan 9 288 1 981 320 324 2 135 0 4 Artamet 2 1 0 8 0 0 0 5 Kozdashen 2 0 0 0 0 0 0 6 Araratyan 1, 2 8 792 0 1 921 304 14 246 36 7 Jermanis 2 139 186 14 336 0 125 0 Artashavan, Saghmosavan, 8 Artak 2 765 1 374 26 248 1 36 0 9 Vosketas 3 0 12 3 0 0 0 10 Karbi 3 000 53 183 102 4 7 0 11 Eznak 1 150 0 331 190 0 262 0

102 Appendix

1 2 3 4 5 6 7 8 9 12 Ortachia 208 0 47 6 0 9 1 13 Geghadzor 779 0 116 22 0 56 0 14 Mantash spring 3 205 1 340 20 239 0 219 0 15 Mantash rezervoir 1 669 302 15 124 2 69 1 16 Kentaghbyur N809 1 080 81 75 245 0 6 0 17 Zovasar, Jinj Akner 118 34 114 123 0 6 0 18 Daghdzutner 598 0 117 170 0 33 0 19 Sari, Tavshut 72 0 31 45 0 16 0 20 Ghazanchi 168 0 38 63 0 19 0 21 Bavra 97 0 17 47 0 12 0 22 Lusaghbyur 115 0 25 63 2 13 0 23 Gharaghachi 84 0 23 42 1 7 0 24 Yot Aghbyur 15 0 3 37 1 6 0 Total 70 766 6 004 8 183 3 608 29 2 191 38 South Regional Branch 1 Shaqe 3 376 50 112 244 26 98 0 2 Zor – Zor 1 0 0 0 0 0 0 3 Mukhuturyan 1 060 0 18 38 0 18 0 4 Mukhuturyan, Akner 5 383 730 120 263 0 225 19 Geghi WTP , Surin kap, 5 Jrakhor 8 056 2 256 286 469 56 38 0 6 Vachagan WTP 25 0 18 72 8 63 2 7 Chankhchi WTP 190 907 10 128 19 9 0 8 Agaraki WTP 1 191 0 237 130 0 166 12 9 Setents 300 27 0 90 0 106 7 10 Meghri WTP 819 82 120 158 0 96 15 Yeghegnadzor water intake 11 points 2 493 310 40 280 0 342 0 12 Bazmaghbyur (Her-her) 1 260 115 74 146 16 200 0 13 Mets Aghbyur 475 23 10 62 10 76 0 14 Jrasar (Spitak Jur) 1 326 92 5 324 0 240 0 15 Dzknget 883 107 0 40 0 12 0 16 Lchashen 3 322 320 57 152 19 28 0 17 Hatsarat 5 816 830 0 269 0 58 0 18 Kaler 100 0 27 65 8 65 0 19 Sarukhan 1 191 41 10 71 26 61 4 20 Gandzak 567 43 10 68 24 53 3 Chambarak water intake 21 points 641 0 71 204 16 67 16 22 Tsakqar, Brse 1 576 0 32 0 0 7 0 23 Hopoyi Var 500 0 142 116 6 29 1 24 Akunq 600 0 70 70 0 12 2 25 Surb Vardan 300 0 0 0 0 0 0 26 Akner 700 122 65 128 1 17 2 27 Shatjreq 611 122 65 130 2 18 2 Total 42 762 6 177 1 599 3 717 237 2 104 85 Grand Total 169 609 16 547 13 983 10 958 434 4 677 123

Appendix 103 Total cost Total

19217 49596 8169.1 7545.8 3501.8

reserve materials reserve n of HO of n

17345 45396 7443.5 6457.6 3443.7 Total fuel cost and cons- and cost fuel Total

of HO reserve materials reserve HO of Total consumption consumption Total

Total 1014

664.1 10834 4931.5 3253.4 Total fuel cost fuel Total

12413 34562 4190.1 2429.7 5793.5 Total other costs other Total

58.1 1872 1088 4200 725.6

(thous. AMD) (thous. Total fuel cost cost fuel Total

835

6251 4457 958.5 16627

AMD)

Other costs (thous. (thous. costs Other 7 0

44.1 37.1 72.8 Unit

Cleared blockages 262 324 808 1394 3841

(thous. AMD) (thous. Total fuel cost cost fuel Total 0

2108 970.1 200.6 769.5

(thous. AMD) (thous.

Other costs costs Other 0 0

3.5 3.5 3.5 Unit

0 73

241 168 569 Cleaned manholes

Office reserve mat-s reserve Office Total cons-n of Head Head of cons-n Total

820 267

1331 4217 244.1

(thous. AMD) (thous. Total fuel cost cost fuel Total

27.3 52.4 302.8 223.1 821.6

AMD) Other costs (thous. (thous. costs Other

30.1 1015 1623 487.8 497.4 Repaired man-holes Unit

13 43 24 105

reserve materials reserve Total consum-n of HO HO of consum-n Total

194 420 3600 2986 6618

(thous. AMD) (thous. Total fuel cost cost fuel Total

99.2 2774 928.2 554.9 274.1

(thous. AMD) (thous. Other costs costs Other 21

809 234 554

2500 Repaired sewers l/m

555 412 101 1294 Unit 8

56 29 19

182 (Tables 21-22) Operation of wastewater collectors and sewerage pipelines km / <300mm

19.7 9.26 33.3 62.26 169.2 >300mm / km / >300mm

3 0

Including 22 5.8 8.8

(thous. AMD) (thous. Total fuel cost cost fuel Total

1010

12232 3961.7 1144.1 1807.6 sewers km Cleaned 25.5 33.3 71.01 12.21 191.7 South Branch Name of Total Regional Annual North-West Center-West incremental 2 3 1 104 Appendix N