BSBWOR404A Develop Work Priorities
Certificate IV in Frontline Management
Assessment
BSBWOR404A – Develop work priorities
Version 1.0 – October 2009
Assignment introduction and instructions Page 4
Assessment for BSBWOR404A –
Develop work priorities
Introduction
This document outlines the assessment requirements for the Frontline Management Module for the unit BSBWOR404A Develop work priorities.
This unit is from the Business Services Training Package (BSB07) and can be used as credit towards the Certificate IV in Frontline Management (BSB40807).
Assessment overview
To receive a statement of attainment for BSBWOR404A you must meet the evidence requirements for the unit. This includes evidence that you:
Ø Plan and complete your own work schedule (includes setting work goals and objectives, assessing and prioritising workload, preparing work group plans, building contingencies into work plans, etc)
Ø Monitor own work performance (includes self-assessment of work performance, seeking feedback from others, reporting on variations in work performance, etc)
Ø Coordinate own profession development and learning (includes identifying personal learning needs, and planning, undertaking and recording development activities)
The assessment tasks in this document have been designed to help you provide sufficient evidence to demonstrate competence in the unit.
Assessment tasks
The assessment is divided into the nine assessment tasks described below.
In most cases, completion of all assessment tasks, in accordance with the instructions provided, should be sufficient for you to gain a statement of attainment for the unit on which this module is based. Your assessor will advise you if there are any additional evidence requirements that need to be met.
The assessment tasks are:
Ø Assessment Task 1 – On-course questions and activities
Ø Assessment Task 2 – Action plan
Ø Assessment Task 3 – Identify work goals and objectives
Ø Assessment Task 4 – Manage and monitor work (to-do list and calendar / diary)
Ø Assessment Task 5 – Feedback on work performance
Ø Assessment Task 6 – Identify and report variations in quality of service and performance
Ø Assessment Task 7 – Plan personal skill development and learning
Ø Assessment Task 8 – Undertake professional development
Ø Assessment Task 9 – Third party (supervisor) report
A mapping table showing how each assessment task relates to the unit BSBWOR404A is shown on page 5.
The instructions for completing each assessment task begin on page 9.
Negotiating assessment
Where possible, the assessment tasks in this document have been designed to provide you with flexibility and choice in how you go about your assessment. However, Training Services Australia recognises that the assessment tasks described herein are not the only way of demonstrating competence. Should you wish to provide alternative evidence to demonstrate your competence, please discuss this with your TSA assessor.
Should you negotiate with your assessor to provide alternative evidence to what is described in this document, you must document the agreed evidence and have your assessor sign the agreement before you proceed. This is required to prevent potential misunderstandings.
Re-assessment and appeals
Candidates who are assessed as not yet competent are provided with at least one opportunity to be re-assessed.
Should you be assessed as not yet competent, your assessor will discuss the additional evidence they need you to provide, as well as the timeframe for gathering the additional evidence and how they wish you to present it. In some cases the assessor may recommend additional training prior to re-assessment.
Should you be dissatisfied with the assessment decision, you should initially take this up with your TSA assessor. If you remain dissatisfied, you are invited to discuss the matter with TSA’s Principal. Should you remain dissatisfied and wish to pursue the matter further, the Principal will arrange for your assignment to be assessed by an independent assessor.
Assessment timeframe
It is important that you undertake your assessment as soon as possible after the completion of the course. As a general rule, the longer you leave your assessment, the more you will forget of the knowledge and experience you gained on the course, and the harder it will become to complete.
Candidates are expected to present their evidence for assessment within three months of attending the workshop.If, for any reason, you are unable to undertake the assessment within the specified timeframe, please contact Training Services Australia before the time limit expires. Our contact details are on page 4.
If you do not undertake your assessment within the specified timeframe, you may be required to:
Ø resit the course at your own expense; or
Ø pay an hourly rate for the assessment interview
Certification
Candidates who have been assessed as competent are entitled to receive a statement of attainment for the unit BSBWOR404A.
Training Services Australia generally issues certificates or statements of attainment to people when they have completed all assessments for all of the courses in which they are enrolled.
If you are enrolled on other courses with TSA, but would like a separate statement of attainment for this unit which make up this course, please request TSA administration to provide you with one.
Support / assistance
Should you require any support / assistance when undertaking your assessment, you are invited to contact your facilitator or another Training Services Australia staff member. We will do our best to provide you with the guidance you need. Our contact details include:
Telephone number: (08) 9422 6444
Email address:
You are also encouraged to refer to your Learner’s Guide and to speak with peers who have experience in the area of management and supervision.
Face-to-face coaching by a Training Services Australia consultant is available if required. Information regarding the current hourly rate payable for this service can be obtained from TSA admin on the above telephone number or email address.Plagiarism
Plagiarism is a form of cheating. It is taking and using someone else's thoughts, writings or inventions and representing them as your own. Some of the activities for which a participant can be accused of plagiarism include handing in evidence copied from another student; presenting the work of another individual or group as their own work; or submitting evidence without adequate acknowledgement of sources used, including assessments taken totally or in part from the internet.
Plagiarism is a serious act. Participants found to have plagiarised any part of their evidence will be assessed as ‘not yet competent’ and all course fees will be forfeited.
Should you have any doubts about including the work of other authors in your assessments, please consult your facilitator.
Electronic copy of assessment document
You may find it useful to download an electronic copy of this document from the TSA website. Instructions for accessing the website are provided below.
Ø Go to the TSA website (www.tsa-wa.com.au) and
Ø Select “Downloads” from the menu bar at the top of the screen
Ø Select “FLM Course Downloads”
Ø Select “BSBWOR404A Develop work priorities”
Ø Select Version 1.0.0 of the assignment
The username is ‘tsalearner’ and the password is ‘flm321’
If you are having trouble accessing the site, please contact TSA administration for assistance.
Feedback
Training Services Australia welcomes your feedback on this assessment. Some options for providing feedback include:
Ø Sending an email to your facilitator or to
Ø Telephoning your facilitator or a TSA consultant on 08 9422 6444
Ø Attaching a note to your assignment at the time of submission
Training Services Australia BSBWOR404A – Develop work priorities
Version 1.0.0, October 2009
Assignment introduction and instructions Page 5
Mapping of Assessment Tasks to COMPETENCY Standard
/The following table indicates how the assessment tasks for this unit are used to demonstrate competency against each of the performance criteria.
UNIT: BSBWOR404A DEVELOP WORK PRIORITIES / ASSESSMENT TASK /Element / Performance Criteria / 1 / 2 / 3 / 4 / 5 / 6 / 7 / 8 / 9 /
1. Plan and complete own work schedule / 1.1 Prepare workgroup plans which reflect consideration of resources, client needs and workgroup targets / P / P / P
1.2 Analyse and incorporate work objectives and priorities into personal schedules and responsibilities / P / P / P / P
1.3 Identify factors affecting the achievement of work objectives and establish contingencies and incorporate them into work plans / P / P / P
1.4 Efficiently and effectively use business technology to manage and monitor planning completion and scheduling of tasks / P / P / P
2. Monitor own work performance / 2.1 Identify and analyse personal performance standards through self-assessment and feedback from others on the achievement of work objectives / P / P / P / P
2.2 Seek and evaluate feedback on performance from colleagues and clients in the context of individual and group requirements / P
2.3 Routinely identify and report on variations in the quality of service and performance in accordance with organisational requirements / P / P
3. Coordinate professional development / 3.1 Assess personal knowledge and skills against organisational benchmarks to determine development needs and priorities / P / P
3.2 Research opportunities for improvement and sources of learning and plan in liaison with colleagues / P / P
3.3 Use feedback to identify and develop ways to improve competence within available opportunities / P
3.4 Identify new skills and access and complete professional development activities to facilitate continuous learning and career development / P
3.5 Store and maintain records and documents relating to achievements and assessments in accordance with organisational requirements / P
Training Services Australia BSBWOR404A – Develop work priorities
Version 1.0.0, October 2009
Assessment Cover Sheet Page 6
Develop work prioritiesAssessment Cover Sheet
Unit of competency: / BSBWOR404A – Develop work priorities
Date of workshop you attended:
Name of TSA facilitator:
Your name:
Date of birth:
Your address: /
Company / organisation:
Phone: / (work) (home)
Phone (mobile):
Email:
Declaration and confidentiality agreement
· I declare that the work presented in this assignment is my own and that no part has been copied from another person, or written for me by another person.
· I agree to allow Training Services Australia to discuss the progress / results of my assignment with my supervisor or a representative from my organisation should this be required.
· I give permission for Training Services Australia to use my assignment for assessment moderation / validation purposes.
Signature: / Date:
If you have any queries regarding the completion of this assignment, please contact Training Services Australia:
Phone: (08) 9422 6444 Fax: (08) 9473 1922 Email:
Please ensure that you keep a copy of your assignment for your own records.
Training Services Australia BSBWOR404A – Develop work priorities
Version 1.0.0, October 2009
Assessment Checklist Page 8
Develop work prioritiesAssessment Checklist
Candidate name:
Please use this checklist to ensure all parts of your assignment are complete. Please submit a copy of the checklist with your assignment.
Evidence summary
Candidate use
Provided
(ü) / Description / TSA assessor use
Evidence satisfactory
(ü)
Assessment Task 1 – On-course questions and activities
All questions and activities completed satisfactorily
Assessment Task 2 – Action plan
2A – Completed action plan
2B – Answers to three questions
Assessment Task 3 – Identify work goals and objectives
3A – List of work goals and objectives, written in SMART format, prioritised and showing links to broader organisational objectives
Supervisor signature to show review of and agreement with identified work objectives
3B – Answers to three questions
Assessment Task 4 – Manage and monitor work (to-do list and calendar / diary)
4A – Prioritised to-do list
4B – Calendar / diary prepared in Microsoft Outlook, Lotus Notes, or an equivalent program
4C – Answers to five questions
Assessment Task 5 – Feedback on work performance
5A – Identification of approaches used to obtain feedback on work performance
5B – Evidence of feedback actively sought from at least two different people
Assessment Task 6 – Identify and report variations in quality of service and performance
Evidence of two specific instances where variations have been identified and reported
Assessment Task 7 – Plan personal skill development and learning
7A – Completed self-assessment (covering at least 10 items)
7B – Personal development plan covering at least 2 different areas
7C – Supervisor / mentor review of self-assessment and personal development plan
Assessment Task 8 – Undertake professional development
8A – Information on organisation’s system for recording professional development and example of its use
8B – Two examples of new skills developed over the past 12 months
Assessment Task 9 – Third party report
Third party report has been completed in full and comments have been provided
Candidate use
Done
(ü) / Description
Assessment Cover Sheet (page 6) is completed in full (including signature).
The assessment tasks and any supplementary evidence is clearly labelled and compiled in a logical manner.
Sections below this line are for completion by a TSA assessor
TSA assessor’s comments on assessment tasks:
Following analysis of the evidence, additional evidence is required in the following areas:
Area / Satisfactory evidence provided (ü)
Assessor’s signature: / Date:
Training Services Australia BSBWOR404A – Develop work priorities
Version 1.0.0, October 2009
Assessment Task 1 – On-course questions and activities Page 9
ASSESSMENT TASK INSTRUCTIONSAssessment Task 1 – On-course questions and activities
For this Assessment Task you are required to complete and submit the on-course questionnaire. This is printed on yellow paper and located at the end of your Learner’s Guide.
You will be given time to complete most of the questions and activities during the course. If there is sufficient time, your facilitator may mark some or all of the questions and activities during the course.
Note: Even if your questions have been marked during the course, you must still submit them with the rest of your assessment documentation.
Training Services Australia BSBWOR404A – Develop work priorities
Version 1.0.0, October 2009
Assessment Task 2 – Action plan Page 10
Assessment Task 2 – Action planSection 1 of your Learner’s Guide contains information which will assist you to complete this Task.
Part A – Prepare and implement the plan