BEFORE THE UTTAR PRADESH ELECTRICITY REGULATORY COMMISSION Ref. No. 520 /EO/A (C-339) dated 28.3.2012 Quorum Shri Desh Deepak Verma, Chairman Shri S.K Agarwal, Member

In the matter of: Sub: Reference dated 28.3.2012 of Ombudsman for non compliance of Electricity Ombudsman order dated 20.4.2011 in appeal no. 149 / 2010 in accordance with section 14 of UPERC (Consumer Grievance Redressal Forum & Electricity Ombudsman) Regulation 2007.

Shri Ganesh Prasad Srivastava C/o Shri Balram Ji Srivastava, Advocate, Dewani Kachehri, Deoria. .

------Petitioner Versus Executive Engineer, Electricity Distribution Division, Deoria Near Police Line Deoria. ------Respondent ORDER (Hearing on 02-05-2017) Whereas Electricity Ombudsman has made a reference to the Commission to initiate the proceedings under section 142 of the Electricity Act 2003 in accordance to section 14 of UPERC (Consumer Grievance Redressal Forum & Electricity Ombudsman) Regulation 2007 for non compliance of Electricity Ombudsman order dated 20.4.2011 in appeal no. 149 / 2010 filed by Shri Ganesh Prasad Srivastava, Sabhapati, Shri Sitaram Sugar Mill, Majdoor Union, Baital Pur, Vill – Barari, Post – Baitalpur, Deoria.

The relevant portion of the Electricity Ombudsman’s order dated 20.4.2011 is given below: **Qksje dk fu.kZ; fnukad 11@8@2010 vikLr fd;k tkrk gSA vH;kosnudrkZ dk vH;kosnu Lohdkj fd;k tkrk gSA ;fn vH;kosnudrkZ us {kfriwfrZ cUn i= izLrqr dj fn;k gks rks mls lkr fnu ds vUnj fo|qr la;kstu fuxZr fd;k tk;sA ;fn vH;kosnudrkZ

Page 1 of 9 dks dksbZ vU; fookn fdlh U;k;ky; esa yfEcr gks rks og fuxZr fo|qr la;kstu dks lk{; ds :i esa izLrqr ugh djsxkA**

In exercise of powers accorded under section 94 (1) of the Electricity Act 2003 the Commission issued notice dated 6.3.2014 to the respondent to appear before it on 12.3.2014 and substantiate why penal provisions not be enforced against him for non compliance of above order.

The petitioner and the respondent Executive Engineer were present. The respondent was represented by Shri A. S. Rakhra, Advocate.

The petitioner submitted that he has not been given new connection on the premises requested by him after completing all the formalities as desired by the licensee. The counsel of the respondent submitted that he has received instructions that the premises has been purchased by another person and the petitioner has been directed to vacate the premises and due to this change circumstances connection has not been released.

The Commission enquired the petitioner whether he has submitted the indemnity bond. He replied in affirmation and further submitted that he is residing in the premises.

In the changed circumstances the case is remanded to Electricity Ombudsman on the following issue :

Whether the new connection can be released in the new circumstances? Electricity Ombudsman will give a finding on this and pass consequential order.

The decision of the Electricity Ombudsman dated 15.1.2015 is reproduced below: **Lke{k fo|qr yksdiky r`rh; ry]oSdfYid ÅtkZ fodkl laLFkku¼usMk½ foHkwfr [k.M]xkserh uxj y[kuÅA

Page 2 of 9 vH;kosnu la[;k% 149v@2010

ewy vH;kosnu la0&149@2010

Jh xus’k izlkn JhokLro] lHkkifr] Jh lhrkjke ‘kqxj fey etnwj ;wfu;u]cSrkyiqj] fu0&xzke& cjkjh] iksLV& cSrkyiqj] nsofj;k ------vH;kosnudrkZ cuke 1& vf/k’kklh vfHk;Urk] fo|qr forj.k [k.M nsofj;k] fudV&iqfyl ykbUl] nsofj;k 2& ,l0Mh0vks0]fo|qr forj.k [k.M&nsofj;k 3& voj vfHk;Urk] fo|qr midsUnz cSrkyiqj]nsofj;k 4& Jh jke:Ik] ykbu eSu] fo|qr midsUnz]cSrkyiqj] fnofj;k ------izR;FkhZx.k

vfHkfu.kZ;

izLrqr izdj.k ek0 fo|qr fu;ked vk;ksx }kjk ifjokn la0&520@fo0yks0@v¼lh&339½] tks fofu;ekoyh 2007 dh /kkjk 14 ds vUrxZr dk;Zokgh gsrq ek0 vk;ksx ds le{k fopkjk/khu gS] esa fuEufyf[kr funsZ’k ds lkFk bl U;k;ky; dks fopkjkFkZ izsf”kr gS %& “Whether the new connection can be released in the new circumstances ? Electricity Ombudsman will give a finding on this and pass consequential order.” ifjokn ds lf{kIr fooj.k ds vuqlkj ifjoknh Jh xus’k izlkn JhokLro] Jh lhrkjke ‘kqxj fey etnwj ;wfu;u]cSrkyiqj ds lHkkifr jgs ,oa lqxj fey ifjlj esa fo|qr l;ksatu ykblsalh }kjk u fn;s tkus ds dkj.k bUkds }kjk miHkksDrk O;Fkk fuokj.k Qksje]xksj[kiqj esa ifjokn la0&29@2010 ;ksftr fd;k x;k ftlesa fn0 11&08&2010 dks fn;s x;s fu.kZ; esa ek0 Qksje us buds vH;kosnu dks fujLr djrs gq, ykblaslh dks la;kstu izkIr fd;s tkus gsrq ifjoknh }kjk tek

Page 3 of 9 dh x;h /kujkf’k dks cSad }kjk fu/kkZfjr C;kt nj ij C;kt lfgr okil djus dk vkns’k fn;kA bl vkns’k ds fo:) Jh xus’k izlkn JhokLro }kjk ek0 fo|qr yksdiky ds le{k ifjoknla0&149@2010 ;ksftr fd;k x;k ftlesa fnukad 20&04&2011 dks fn;s x;s fu.kZ; esa ek0 fo|qr yksdiky us ek0 Qksje ds fnukad 11&08&2010 ds fu.kZ; dks vikLr djrs gq, {kfriwfrZ cU/ki= izLrqr djus ij ifjoknh dks 7 fnu ds vUnj fo|qr la;kstu fuxZr fd;s tkus dk vkns’k fn;kA ykblsalh }kjk bl fu.kZ; dk vuqikyu u fd;s tkus ij voekuuk izdj.k lh&339@12 ;ksftr fd;k x;k ftlesa ykblsalh ds fo:) dk;Zokgh gsrq ek0 fo|qr yksdiky }kjk izsf”kr dh xbZ vuq’kalk ij dk;Zokgh ds nkSjku lEcfU/kr i{kksa dh lquokbZ esa uohu ifjfLFkfr;kW mRiUu gksus ds lEcU/k esa ek0 fo|qr fu;ked vk;ksx } kjk mijksDr funsZ’k izkIr gqvk gSA bl izdj.k ij fopkj gsrq nksuksa i{kksa dks bl dk;kZy; ds i=kad 1128 fnukad 13&11&2014 }kjk uksfVl izsf”kr dh x;hA Jh xus’k izlkn JhokLro dks iathd`r Mkd }kjk Hksth x;h uksfVl fyQkQs ij fuEufyf[kr i`”Bkadu ds lkFk okil vk x;h gS]**QSDVªh fcdzh gks pqdh gS izkIrdrkZ dk cjkjh esa dksbZ LFkkbZ edku ugha gS A buDokjh ds ckn izs”kd ds irs ij okilA** iqu % Jh xus’k izlkn JhokLro dks bl dk;kZy; ds i= la0&1200 fnukad 01&12&2014 }kjk lquokbZ ds fy, izLrqr gksus gsrq lwfpr fd;k x;k] ijUrq ;g fyQkQk Hkh fuEufyf[kr i`”Bkadu ds lkFk okil vk x;k gS%& ** QSDVªh fcdzh gks pqdh gS u gh cjkjh esa LFkk;h fuokl gS] vr% izsf”kr ds irs ij okil]] A iqu% i= la0&1300 fnukad 22&12&2014 }kjk iathd`r Mkd ls Hksth x;h uksfVl Hkh mijksDr izdkj ds i`”Bkadu ds lkFk okil izkIr gks x;h gSA fnukad 09&01&2015 dh lquokbZ esa ykblsalh dh vksj ls mRrj izLrqr fd;k x;k ftlesa voxr djk;k x;k fd Jh xus’k izlkn JhokLro] lHkkifr] Jh lhrkjke ‘kqxj fey etnwj ;wfu;u]cSrkyiqj fey ds ifjlj esa etnwj ;wfu;u ds lHkkifr ds :Ik esa iwoZ esa fuokl djrs Fks vkSj rc buds }kjk ?kjsyw fo|qr la;kstu izkIr djus gsrq fu/kkZfjr ‘kqYd tek dj la;kstu dh ekWx dh x;h FkhA ?kkVs esa py jgh ;g fey futh dEiuh eS0 Mk;ufed lqxj fey izk0fy0]mUuko dks fcdzh dh tk pqdh gS vkSj bl izdkj phuh fey dk LokfeRo fcdzh ds ek/;e ls

Page 4 of 9 cny x;k gSA eS0 Mk;ufed lqxj fey izk0fy0 dh vksj ls ;g lwfpr fd;k x;k gS fd cUn lqxj fey mudh lEifRr gS rFkk Jh xus’k izlkn JhokLro dk mudh lEifRr ls dksbZ lEcU/k ugha gSA vr% ykblsalh }kjk vukf/kd`r :Ik ls dCtk/kkjh dks fo|qr la;kstu fn;s tkus dh dksbZ dk;Zokgh u dh tk;sA ykblsalh dh vksj ls mifLFkr fo)ku vf/koDrk Jh vejthr flag jk[kjk us viuh cgl esa dgk fd mudks ykblsalh ls izkIr lwpuk ds vuqlkj phuh fey dk ekfydkuk gd cny x;k gS rFkk m0iz0 phuh ,oa xUuk fodkl fy0 }kjk cSrkyiqj ;wfuV eS0 Mk;ufed lqxj izk0fy0] mUuko dks fnukad 09&04&2011dks gLrkafjr dh tk pqdh gSA phuh fuxe ds deZpkfj;ksa dks oh0vkj0,l0 ;kstuk dk ykHk fn;k tk pqdk gSA vr% vc dksbZ etnwj ;wfu;u ugha gSA Jh jk[kjk us dgk fd ekfydkuk gd ds vHkko esa fo|qr iznk; lafgrk 2005 ds izLrj 4-4 ¼a½ ¼i½ esa mYysf[kr ‘krksZ dk ikyu u gksus ds dkj.k ifjoknh dks cnyh gqbZ ifjfLFkfr;ksa esa fo|qr la;kstu fn;k tkuk lEHko ugha gSA vr% ifjoknh dh vuqifLFkfr esa miyC/k vfHkys[kksa ds vk/kkj ij fu.kZ; fy;k tkuk mfpr gksxkA vfHkys[kksa ds v/;;u ls rRdkyhu vf/k’kklh vfHk;Urk]fo|qr forj.k [k.M]nsofj;k }kjk bl U;k;ky; dks lanfHkZr i=kad 1038 fnukad 18&05&2014 laKku esa vk;k gS ftlesa mDr vf/kdkjh }kjk voxr djk;k x;k gS fd bl U;k;ky; ds fu.kZ; fnukad 20&04&2011 ds vuqikyu esa lEcfU/kr voj vfHk;Urk fnukad 03&05&2011 dks la;kstu tqM+okus gsrq tc fey esa x;s rks ogk lqj{kkxkMZ }kjk voxr djk;k x;k fd ;g phuh fey futh dEiuh eS0 Mk;ufed lqxj fey izk0fy0] mUuko dks fcdzhs dh tk pqdh gS rFkk fnukad 09&04&2011 dks gLrkafjr dh tk pqdh gSA dEiuh ds fof/k lykgkdkj Jh vf[kys’k nqcs }kjk voj vfHk;Urk dks voxr djk;k x;k fd fey ifjlj muds LokfeRo esa gS] vr% Jh xus’k izlkn JhokLro dks muds LokfeRo okys ifjlj esa la;kstu u fn;k tk;A mDRk i= ds vuqlkj fey 05@2008 ls cUnh esa gS rFkk JhokLoo }kjk mi;ksx fd;k tk jgk vkokl la?k dk;kZy; ds uke ls vkokafVr Fkk] ftls u;s izcU/ku }kjk fnukad 22&01&2009 dks fujLr fd;k tk pqdk gSA u;s izcU/ku ds vuqlkj Jh JhokLro fey ifjlj esa voS/k dCtk/kkjh gS ftls gVk;s tkus dk dk;Z fd;k tk jgk gSA vr% vf/k’kklh vfHk;Urk us

Page 5 of 9 voS/k dCts ds lnaHkZ esa Jh xus’k izlkn JhokLro dk la;kstu tksM+k tkuk fof/kd ,oa O;kokgfjd :Ik ls mfpr ugha crk;k gSA Jh xus’k izlkn JhokLro dks bl U;k;ky; }kjk iathd`r Mkd ls Hksts x;s 3 ux i= bl i`”Bkadu ds lkFk okil vk x;s gS fd fey fcdzh gks pqdh gS rFkk izkIrdrkZ dk xzke&cjkjh esa dksbZ LFkk;h edku ugha gSA blls bl rF; dh iqf”V gksrh gS fd fey fcdzh ds i'pkr~ fey ifjlj ij u;k LokfeRo dCtk/kkjh gS rFkk Jh x.ks’k izlkn JhokLro fn;s x;s irs ij ugha jgrs gSA ykblsalh ds fo)ku vf/koDrk }kjk Hkh ‘kiFk i= ij lwfpr fd;k x;k gSa fd fey fcdzh gks tkus ds i'pkr~ u;k izcU/ku dCtk/kkjh gS rFkk Jh xus’k izlkn JhokLro cnyh gq;h ifjfLFkfr;ksa esa oS/k dCtk/kkjh ugha gSA cnyh gq;h ifjfLFkfr;ksa esa fo|qr vkifrZ lafgrk 2005 ds izLrj 4-4 ¼a½ ¼i½ esa mYysf[kr ‘krksZ dk Hkh Jh xus’k izlkn JhokLro }kjk vuqikyu ugha gks ik jgk gSA ;g Hkh Li”V gS fd {kfriwfrZ cU/k i= ij fo|qr la;kstu fuxZr fd;s tkus dk izkfo/kku oS/k dCtk/kkjh ds fy, gh gSA vr% orZeku ifjfLFkfr;ksa esa vf/k’kklh vfHk;Urk]fo|qr forj.k [k.M]nsofj;k dks fo|qr la;kstu fn;s tkus gsrq funsZf’kr fd;k tkuk mfpr ugha gksxkA

laLrqfr mijksDr of.kZr ifjfLFkfr;ksa esa tc phuh fuxe fy0 dh cSrkyiqj bdkbZ fcdzh gksdj futh LokfeRo esa pyh x;h gS rFkk u;s izcU/ku }kjk Jh xus’k izlkn dh etnwj ;wfu;u ds dk;kZy; dk vkoaVu fujLr fd;k tk pqdk gS rFkk Jh xus’k izlkn JhokLro dks bl U;k;ky; }kjk Hksts x;s i= okil vk x;s gS] ;g izrhr gS fd Jh xus’k izlkn JhokLro vkosfnr ifjlj ds oS/k dCtk/kkjh ugha gSA vr% Jh JhokLro dks fo|qr la;kstu iznku fd;s tkus esa fof/kd dfBukbZ dks ns[krs gq, vf/k’kklh vfHk;Urk]fo|qr forj.k [k.M] nsofj;k dks voekuuk izdj.k ls eqfDr djus ij fopkj fd;s tkus dh laLrqfr ek0 m0iz0fo|qr fu;ked vk;ksx ls fd;k tkuk mfpr izrhr gksrk gSA

¼vkj0,l0ik.M s;½ fo|qr yksdiky** Page 6 of 9

The applicant filed the recall application dated 13.9.2015 before the Electricity Ombudsman. The Electricity Ombudsman vide letter no. 992 dated 23.9.2015 informed the applicant that the Court of Electricity Ombudsman does not have power to recall/review its decision.

The applicant filed review application on 1.12.2015 before the Commission against the order dated 28.4.2014. He again filed an application dated 1.3.2016 to schedule the date of hearing.

During the hearing on 5.5.2016, on perusal of report as Electricity Ombudsman it is evident that three letters were sent to applicant by means of registered post were returned with the comments that “fey fcØh gks pqdh gS rFkk izkIrdrkZ dk xzke cjkyh esa dksbZ LFkk;h edku ugh gSA** This confirms the fact the petitioner Shri Ganesh Prasad Srivastava does not reside on the address where the connection is desired. Whereas the petitioner during the hearing on 12.3.2014 submitted before the Court that he is residing in the premises.

It appears that the petitioner had given false statement that he resides in the premises where the connection is desired.

The Commission further finds that after the report of Electricity Ombudsman that in the change circumstances the connection cannot be granted. There is no order which needs to be complied as CGRF and Electricity Ombudsman both have denied the new connection to the petitioner.

As far as the question of compensation arises from the application of the petitioner dated 9.5.2014, the Commission finds that the respondent has not returned the amount which was paid by the petitioner for the new connection. The Commission finds this as the violation of Standards of Performance by the respondent.

Page 7 of 9 Therefore the Commission directs the respondent to refund the amount paid by the petitioner for the new connection along with the 16 % interest compounded every six months. Furthermore the Commission directs the respondent to pay the compensation of Rs. 5/- per day payable after one month from the date of deposit of the amount of new connection to the date of payment of compensation.

The respondent is directed to pay the amount within one month and if the amount is not paid the petitioner may directly approach the Commission.

Hearing on 22/03/2017

The petitioner was present. The respondent was present along with his counsel Shri A. S. Rakhra.

The counsel for the respondent submitted that compliance has been made and a cheque for Rs. 24,342/- is being handed over to petitioner. The cheque was received by the petitioner, who prayed some time for filing his objections. The Commission ordered that objections, if any, may be filed by the petitioner before the next date. List on 2 nd May, 2017 at 15:00 hrs.

Hearing on 22/03/2017

The petitioner was present. The respondent was represented by his counsel Shri A. S. Rakhra.

The petitioner submitted the objections. The copy of the objections was provided to the respondent. The respondent requested some time to file the reply. The Commission granted 10 days time to file the reply.

List on 30-05-2017.

(S.K. Agarwal) (Desh Deepak Verma) Member Chairman Dated: 09-05-2017

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